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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valerie S.
junio 3, 2020
Dernière commande
PUBLICADO POR:
Valerie S.
junio 3, 2020
J'ai été déçue par la dernière coloration commandée, j'ai envoyé un mail et je n'ai pas eu l'impression d'avoir été entendue.... Je ne comprends pas non plus la hausse de tarif. Quand je me suis abonnée ce n'était pas aussi cher...
Un peu déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valerie S. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre dernière coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous allons faire tout notre possible pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Encore merci pour vos commentaires.
PUBLICADO POR:
Robin S.
junio 3, 2020
Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even.
PUBLICADO POR:
Robin S.
junio 3, 2020
Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even. What do I do? I'm going to have to go to a salon and get this fixed. Just a horrible color for me, I'm not a redhead at all and now I'm sitting here with red hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Robin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Beth S.
junio 3, 2020
Product
PUBLICADO POR:
Beth S.
junio 3, 2020
Made my hair feel coarse and dry. Not a big fan of product!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Beth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolyn M.
junio 3, 2020
Pretty BUT!
PUBLICADO POR:
Carolyn M.
junio 3, 2020
Pros: Pretty color
Cons: 1. After 1 wk color fades
2.dries out hair
i will not purchase again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carolyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary W.
junio 3, 2020
Brassy
PUBLICADO POR:
Mary W.
junio 3, 2020
Hair came out d brassy not the ash color I ordered
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Karen F.
junio 3, 2020
Not the color i asked 4
PUBLICADO POR:
Karen F.
junio 3, 2020
I ordered the initial package asking for a dark Auburn got brown then theymade me wait a month to resend the color I asked for I even dowlloaded a picture and sent it to them of the color i wanted and still way off. Didnt contact them again I saw no point because if u cant come remotely come close to the picture forget it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Roberto L.
junio 3, 2020
Very Hard on the Hair
PUBLICADO POR:
Roberto L.
junio 3, 2020
I have coloured my hair for eons and it always felt soft after. But after using my custom set, My hair was dry like straw and the colour was not any better than the professional colour I have used from Italy.
HOWEVER, I did like that it came as a kit with everything i'd need including cap and gloves. But the applicator was good for me doing the entire head, and not just roots. So I mixed everything in a colour bowl and brushed the colour on like I usually do. I cancelled my subscription as my hair did not feel good at all after colouring and it should be soft and silky. Sorry I could not give a better review.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Roberto - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Aimee S.
junio 3, 2020
Color is not good
PUBLICADO POR:
Aimee S.
junio 3, 2020
I’ve tried two different colors , both not good. I can’t continue to “experiment” on my hair to find the right shade. It comes packaged really nice , with everything you need .
Unfortunately, it didn’t work for me .
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Aimee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stephanie O.
junio 3, 2020
Much more red than requested
PUBLICADO POR:
Stephanie O.
junio 3, 2020
I wanted to tone down the red/brassiness, and enhance the cool blonde/brown. I will say the color is rich & shiny, just too brassy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patrice S.
junio 3, 2020
formula was off! + didn't cover my gray hair new growth
PUBLICADO POR:
Patrice S.
junio 3, 2020
formula was off! I'm confused and disappointed by the formula that was sent for me, especially where I provided you my exact formula from my personal hair stylist! Also it didn't cover the gray hair in my new growth. TO make it worse, I have attempted to submit a message to Customer Service via the website referencing my order (order # 4329644;) and each time I fill out the form and press "submit" I get an error message saying it wasn't submitted and to please try again
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Patrice- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Isabelle L.
junio 3, 2020
Mécontente !
PUBLICADO POR:
Isabelle L.
junio 3, 2020
Je suis pas du tout satisfaite ! J ai payer 25 eur comme d habitude et je reçois juste un kit racines !!!!😡
Mes cheveux n ont plus de couleurs ! Et j ai déjà dû attendre 10 jours pour la livraison !!!!
Je fais comment moi maintenant sans la couleur des mèches ???!!!!😡😡😡
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Isabelle L. - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre ce problème. Dites-nous si nous pouvons vous aider davantage !
PUBLICADO POR:
carrie B.
junio 3, 2020
fried my hair, never again !!!!
PUBLICADO POR:
carrie B.
junio 3, 2020
I will never use this produce again
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Carrie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Hutt C.
junio 3, 2020
Geht so
PUBLICADO POR:
Hutt C.
junio 3, 2020
Deckt graue Haare nicht optimal ab.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Hutt C. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Courtney U.
junio 3, 2020
Pretty disappointed
PUBLICADO POR:
Courtney U.
junio 3, 2020
When I came across this service I was super excited that maybe I didn’t have to frequent the salon to keep my color looking decent. The first order I received I followed the directions to the letter, but I left it on a little longer because it didn’t seem to be getting any lighter... when I was finished there was 0 change. I gave it another shot thinking maybe I did something wrong, but like the first order, the second yielded no results. I will say the customer service is great though. I accidentally forgot to cancel for the third shipment and even after it shipped they refunded me.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Courtney- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa B.
junio 3, 2020
Color
PUBLICADO POR:
Lisa B.
junio 3, 2020
I didn’t like it .. going back to the other color I did with esalon ... which is great !!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joy W.
junio 3, 2020
I was sent two identical color boxes...
PUBLICADO POR:
Joy W.
junio 3, 2020
I was told by the hair stylist that I spoke with that one was for toning, and to use it first. And the second was for color, a week later...They both are identical...I am not using either until I hear back.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Joy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Noemi B.
junio 3, 2020
Not enough gray coverage
PUBLICADO POR:
Noemi B.
junio 3, 2020
I still found gray's around my face even after saturating. It's almost two weeks and is fading quickly.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Noemi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra K.
junio 3, 2020
leider ungeeignet
PUBLICADO POR:
Sandra K.
junio 3, 2020
für mein haar leider komplett ungeignet
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sandra K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Alysa T.
junio 3, 2020
Not at all what I wanted
PUBLICADO POR:
Alysa T.
junio 3, 2020
I specifically stated that I wanted as black as I could get. My hair has red undertones, which I wasn’t wanting at all. My hair came out a mousy brown with red in it
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Alysa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Francine D.
junio 2, 2020
quantité
PUBLICADO POR:
Francine D.
junio 2, 2020
Au vu du retard de livraison, du au covid 19, je n'ai pas eu assez de couleur pour faire la totalité de mes cheveux, ceux-ci ayant continué de pousser, même si je les ai coupé avant d’appliquer la couleur par soucis d’économiser le produit au maximum pour pouvoir recouvrir tout, il n’y avait plus que les racine à colorer mais toute la tête, ce qui fait que la totalité de mes cheveux ne sont pas coloré.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Francine D. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration n'ait pas totalement répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez les meilleurs résultats. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Suki S.
junio 2, 2020
Terrible
PUBLICADO POR:
Suki S.
junio 2, 2020
So disappointed, wrong color, not full coverage and left my hair extremely dry.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Suki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
bonnie M.
junio 2, 2020
Hair dye
PUBLICADO POR:
bonnie M.
junio 2, 2020
The dye had a strong ammonia smell. Also dried my hair out making it even more frizzy. Would not recommend although it did cover the grays well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Donna C.
junio 2, 2020
Gray Coverage
PUBLICADO POR:
Donna C.
junio 2, 2020
I've noticed a lot more gray hair that's not getting covered by the hair color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Donna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Beth B.
junio 2, 2020
Allergic
PUBLICADO POR:
Beth B.
junio 2, 2020
Even to their sensitive formula. My head itches for weeks! Didn’t cancel in time. Have a whole extra set if anyone is interested! Won’t use it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Beth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ruth R.
junio 2, 2020
Not so good coverage.
PUBLICADO POR:
Ruth R.
junio 2, 2020
Since day one gray coverage doesn’t happen with this product. Also this is my third refresh and the color is a lot lighter then the past. Not satisfied at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ruth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deanne P.
junio 2, 2020
Fades quickly
PUBLICADO POR:
Deanne P.
junio 2, 2020
The color started out a dark chocolate brown and after 3-4 washes started fading to a light brassy brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carla M.
junio 2, 2020
Way too dark
PUBLICADO POR:
Carla M.
junio 2, 2020
Firstly, I don't know how to cancel from this plan! Help me to stop any further shipments. I didn't know I was signing up for recurring shipments & I DO NOT WANT THEM. Cancel me please. My hair is so much darker than I have ever worn it. I see no blonde at all. It barely looks even red, almost brown. It came out nothing like the photo I sent you. There was NO communication about my color. I am not a happy nor a satisfied customer & I would like a refund & to be removed completely from this plan
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Crystal G.
junio 2, 2020
Wouldn’t cover my gray
PUBLICADO POR:
Crystal G.
junio 2, 2020
I had to put it on my gray twice and it still did not completely cover. What can we do to fix that.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Crystal- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alexandra A.
junio 2, 2020
Orange!
PUBLICADO POR:
Alexandra A.
junio 2, 2020
I have not liked your product at all. I used it once, the ammonia smell was knock out strong. The color came out orange, I had to have orange hair till I washed it enough to tone it down. Ughhh.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Alexandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Laurie L.
junio 2, 2020
No idea
PUBLICADO POR:
Laurie L.
junio 2, 2020
Have not received product. Shipping is brutally slow. No longer interested.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Laurie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Loni B.
junio 2, 2020
Bottle busted
PUBLICADO POR:
Loni B.
junio 2, 2020
I received my last order the entire box was completely fine until I opened it the inside was covered in the color
I was extremely disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Loni - We’re so sorry to hear that you were disappointed by the leaking order received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria R.
junio 2, 2020
Never received
PUBLICADO POR:
Maria R.
junio 2, 2020
How can review something that I never received but you charged me huh
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole B.
junio 2, 2020
Color Washed Out
PUBLICADO POR:
Nicole B.
junio 2, 2020
Product washed out within 2 weeks of application. Followed instructions exactly and color did not stay in.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joyce K.
junio 2, 2020
Hair is dry
PUBLICADO POR:
Joyce K.
junio 2, 2020
Loved the color, easy to apply but it dried out my hair
2 weeks in I see a litle gray coming through, could have grown? I liked having a consultant!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Joyce - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Deanna S.
junio 2, 2020
NOT WHAT I ORDERED
PUBLICADO POR:
Deanna S.
junio 2, 2020
TELL ME HOW TO WASH THIS OUT. ABSOLUTELY HORRIBLE. I wish i could send you pictures. I ordered a warm medium brown and I have the worst hair color i have ever had in my life. It is so dark and massive auburn color to it. I made specific details when i called that my hair tends to go auburn and it is all that color now. It was to be a medium brown and it is the darkest brown auburn i have ever seen. I am not happy at all and i can't go out in public like this. IT IS HORRIBLE. What is wrong with you people. Do you not listen at all to the customer. You turned it the color I said not to.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
karin E.
junio 2, 2020
Bin enttäuscht
PUBLICADO POR:
karin E.
junio 2, 2020
Am 21.05. bestellt, am gleichen Tag noch telefonisch von eSalon kontaktiert, toll! - Da klang alles noch sehr professionell. Erst am 02.06. die Ware erhalten. Vorsprochen wurde mir die Zusendung der Bestellung innerhalb höchstens einer Woche. Nachdem ich solange gewartet habe, war ich ich heute bei meinem Friseur, - zum Färben. Beim Nachhausekommen das Päckchen erhalten (leider zu spät), in die Farbe gerochen - PFUI, riecht dermaßen scharf, werde es nicht benutzen und das Abo ganz schnell kündigen. Bin enttäuscht!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Karin E. Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung spät uns im schlechten Zustand erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Bonnie L.
junio 2, 2020
Negative impression
PUBLICADO POR:
Bonnie L.
junio 2, 2020
Nothing about either order has left me feeling happy
Asked for adjustments to first color as wasn't happy with it from what I can see they sent same color but hard to tell as never received the order
When I went to support filled out info site would not let me submit it so I assume I'm just out the money
If possible to give zero stars I would
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bonnie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina S.
junio 2, 2020
Not satisfied
PUBLICADO POR:
Tina S.
junio 2, 2020
Did not do a good job on covering gray roots also color was extremely dark
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tina - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Gena L.
junio 2, 2020
Bad color
PUBLICADO POR:
Gena L.
junio 2, 2020
Stylist changed formula even though I asked her not to
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Zerlean M.
junio 2, 2020
Wasn’t harsh but after a week I See grey
PUBLICADO POR:
Zerlean M.
junio 2, 2020
Saw grey after a week
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Zerlean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine F.
junio 1, 2020
Mecontente
PUBLICADO POR:
Christine F.
junio 1, 2020
Je n’ai pas été remboursée du mois d’avril, alors que j’ai annulé l’abonnement.
Et surtout, plus de réponse!!!!
Attention ! Publicité alléchante mais on ne sait pas que l’on s’engage.... et ensuite, ils ne remboursent pas!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine F. - Merci pour votre commentaire. Nous vous avons contacté par email à plusieurs reprises afin de vous aider au mieux. Nous espérons pouvoir en discuter avec vous dès que possible !
PUBLICADO POR:
Simone S.
junio 1, 2020
Brennt wie Feuer auf dem Kopf
PUBLICADO POR:
Simone S.
junio 1, 2020
Ich kann zum Farbergebnis nichts sagen, da die Haarfarbe auf meinem Kopf so stark gebrannt hat, dass ich sie nach 3 Minuten wieder abspülen musste. Auch der Geruch war unerträglich. Das habe ich bei einer Haarfarbe nie erlebt. Leider nichts außer Zeit- und Geldverschwendung.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Simone S. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Regine S.
junio 1, 2020
Schöne Haarfarbe, aber...
PUBLICADO POR:
Regine S.
junio 1, 2020
Ich muss sagen, dass die Haarfarbe wirklich sehr schön ist, dennoch werde ich zukünftig nicht mehr über eSalon bestellen.
Die erste Bestellung kam schnell und ich hatte keine Probleme meinen grauen Haaransatz zu verstecken. Die nächsten 3 Bestellungen wurden mir zwar pünktlich vom Konto abgezogen, aber mit der Lieferung der Farbe war das leider nicht so. Mit jedem Monat musste ich ein paar Tage länger warten. Schlussendlich wurde dies mit der Corona-Krise begründet, aber auch da muss dann gehandelt werden. Wenn auf einmal der online Bestell-Boom ausbricht, kann das nicht zu einem dauerhaftes Problem für die Kunden werden. Ja, ich kann mein Bestelldatum vorverlegen, aber um wieviel Tage ? Zum 20. eines Monats immer bestellt, am 22.05. E-Mail, dass Farbe versandbereit ist, ich warte heute (01.06.2020) noch immer darauf. Schade, ich werde mein Abo kündigen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Regine S. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Maria B.
junio 1, 2020
Color first time user
PUBLICADO POR:
Maria B.
junio 1, 2020
Did not cover my forehead roots, the rest it was fine and I did began at that point. The color was too dark.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We are sorry to hear that you were disappointed by the gray coverage and dark shade of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
alison M.
junio 1, 2020
Never received order - no response to reship
PUBLICADO POR:
alison M.
junio 1, 2020
Never received the order. Sent emails to customer service with my address - no response no replacement.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alison- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nadia C.
junio 1, 2020
Great colour but 3 different shades!
PUBLICADO POR:
Nadia C.
junio 1, 2020
I got a slightly different colour made up and was also sent a complimentary end colour, but the colour i put on my roots is a different colour to the ends colour. the ends are quite red whereas the roots are a lighter brown and in spots, a dark copper colour. Not sure if i did something wrong or there was something wrong with the colour this time. I've done this so many times and this is the first time i seem to have 3 different colours going on.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nadia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Manuela T.
junio 1, 2020
Very professional, unfortunately didn't do the trick
PUBLICADO POR:
Manuela T.
junio 1, 2020
I was really impressed by the e-Salon box. Somebody clearly put a lot of thought into this; great quality tools and very precise and instructions. Unfortunately my hair colour didn't go as light as I had hoped.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Manuela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Elizabeth L.
junio 1, 2020
Leaves hair in lovely condition.
PUBLICADO POR:
Elizabeth L.
junio 1, 2020
I wanted a colour to ‘blend’ in they grey - this colour certainly isn’t doing that! Very pretty colour. I started as a mid blond/grey and put my request in for the colour I wanted (ash) but the colourist thought it was too light so changed it to light brown (seems to be 90% mid brown and 10% chestnut) I’m now a dark chestnut! Hey-ho lesson learned, I’ll have the chop and stick to my £6 off the shelf color in future. And, yes I did a strand test but doesn’t give a good ‘all over’ view.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nathalie M.
junio 1, 2020
Not sure what the rave is about
PUBLICADO POR:
Nathalie M.
junio 1, 2020
Either my colorist didn't formulate my color right or the grid they provide demonstrates inaccurate color projections. I'm not impressed, waste of money in my opinion.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nathalie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Lori C.
junio 1, 2020
Color was fine - just didn't cover my grey roots
PUBLICADO POR:
Lori C.
junio 1, 2020
Despite leaving on for 30 minutes - then drying and putting color back on just my grey roots for another 25 minutes - it did not give me coverage. I liked the color and my hair was not dry after using. Just disappointed it did not cover the roots.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lori- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Julie M.
junio 1, 2020
Awful
PUBLICADO POR:
Julie M.
junio 1, 2020
Tuned my dark roots which I was trying to lighten to match my blonde highlights on the end ginger so still have two different colours in my hair. Complained just had email to say a free correction is in the post which would be fine but there has been absolutely no consultation via any method apart from my initial complaint to determine what the problem is
So no I won’t be putting it on
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marcia J.
junio 1, 2020
Color did very little to cover grays
PUBLICADO POR:
Marcia J.
junio 1, 2020
After using the product, my gray roots now look very light brown instead of the color of the rest of my hair. It did not do very well in covering the gray. I followed all the steps also. I thought I could at least have my roots covered and feel better about my hair but it looks like I am going to have to make an appointment for my hair colorist as soon as they open. Don't bother with this product. Not worth it. No color happiness here.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marcia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Shawna B.
junio 1, 2020
Wrong color and damaged hair
PUBLICADO POR:
Shawna B.
junio 1, 2020
I had asked for a light brown and specifically said that I didn't not want red undertones. Well my hair is red!! Which is what happens when the dye has red tones in it. Also, It dried out my hair and left me with breakage. So now I have to use product all the time or it looks like I have a frizz halo!! Will not be ordering again!! Very disappointed!! Also very disappointed that I left a message for colorist and never heard anything back!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shawna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kate M.
junio 1, 2020
Probably Not
PUBLICADO POR:
Kate M.
junio 1, 2020
As it was said, “trust the process;” so I did.
Followed my personal instructions to a “t.” Unfortunately the tone is on the lower end of the brassy spectrum. Did order the Tint Rinse with the color package, in case there was (a slim) chance I would need it.
...well, needed it. Haven’t seen much of a tone difference as of yet. Using a purple shampoo, then a purple tint rinse (been leaving on for 8-10 mins vs the suggested 3-5 mins) followed by a purple conditioner. Have done this routine twice since coloring two days ago. Planned to give it 10-14 days before making a decision.
The order process, delivery and product packaging were all quality. The personal instructions and tutorial videos were extremely helpful tools to have available during this at-home process.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kate- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Valérie S.
junio 1, 2020
Moyen
PUBLICADO POR:
Valérie S.
junio 1, 2020
Je viens de faire la coloration que j'avais commandé il y a plusieurs semaines.
Les produits dont très bien, mais je ne suis pas satisfaite de la couleur qui ne correspond pas à ce que je voulais.
Je ne désire donc pas recommandé
Cordialement.
V
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valérie S. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés que votre coloration ne correspondait pas à vos attentes, nous serions ravis de vous proposer une solution. Veuillez consulter votre boîte mail, nous vous avons contactés !
PUBLICADO POR:
Nicole D.
junio 1, 2020
Color set
PUBLICADO POR:
Nicole D.
junio 1, 2020
Used this color set today with okay results. I chose Blue Black, but unfortunately it came out soft black with no blue at all. I was pretty disappointed; however, I am grateful for this company during the pandemic, unable to reach my colorist.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mickie C.
junio 1, 2020
Can't get through to talk to someone about my color
PUBLICADO POR:
Mickie C.
junio 1, 2020
I have been trying to submit questions about the color I recieved since my former hairstylist only recently shared my color information with me. I want to talk to an expert at eSalon and compare whether what I was sent is close to what I want to match. The website has no call number and the form for requesting help does not complete the submittal. So far, this is not boding well for me keeping the service -- it is just a simple question.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mickie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria T.
junio 1, 2020
Not what I expected, very disappointed
PUBLICADO POR:
Maria T.
junio 1, 2020
Before the pandemic I used to do all over blonde highlights with a cool undertone in a salon. Each visit was like $200-250. It’s very hard to keep up the blonde when the salons are closed so I bought an ammonia free box dye at Target and colored my hair in a dark blonde neutral shade. It actually turned out really nicely so I did it again about a month later. And then I started seeing all these ads about custom salon quality hair color services. So I decided to try esalon. I’ve chosen dark ash blonde shade and sent them a photo along with detailed description of my previous color and hair goals. The order was delayed by about 10 days but that was not a big deal. It arrived in a nice box and clear instructions. I have to say I read all the instructions and followed it to a t! Well, first of all, the ammonia smell was unbearable and I thought I’m going to collapse! When I washed and dried my hair I was so upset! I had orange brassy roots and the length was much lighter and warmer than what I expected. It was supposed to be a dark ash blonde! Well it was far from it. I had to research my options how to cover up this mess. I bought a color depositing deep conditioner in light brown and purple to counteract those brassy roots and cover light yellow blonde on the length. That was an additional $60 but it looks decent now. I wish I just bought one of those ammonia free natural box dyes and saved my hair from damage, disappointment and more expense. I wish I could attach a before and after phot. I would not recommend it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
connie M.
junio 1, 2020
Hey coverage so so
PUBLICADO POR:
connie M.
junio 1, 2020
Too brassy, not enough grey coverage. Would like to deepen the shade possibly
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Connie- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Highly Disappointed
junio 1, 2020
customer service is horrible
PUBLICADO POR:
Highly Disappointed
junio 1, 2020
wanted to find out what color was shipped they never answered only offered to ship it again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Juliet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie T.
mayo 31, 2020
Pearl golden
PUBLICADO POR:
Jamie T.
mayo 31, 2020
My colour went on really nicely with a pink glow to it. Since I had blonde on the mid and ends and my natural brown on my roots the colour didn't take well to my roots. This resulted in my roots being a dark blonde color and the mid and roots being dark blonde with a pink colouring to it. I had to get another colour from a friend who is a hairdresser to fix this as my hair was two colours. I feel maybe there could be more explanation as to the tones of the different colours when looking for the perfect colour
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jamie T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan B.
mayo 31, 2020
Didn’t cover gray
PUBLICADO POR:
Susan B.
mayo 31, 2020
Maybe I need darker color or leave in longer but didn’t completely cover gray
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Susan B. - we appreciate your feedback and apologize for not meeting your gray coverage expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
SRW -
mayo 31, 2020
Overall So So...
PUBLICADO POR:
SRW -
mayo 31, 2020
The color set is the same as the rest. I did not like the color I received because it was too dark. My overall experience was great because my husband colored my hair (although he did not like the overall dark hair color). He never would have helped if it were not for having to stay indoors. The color itself looked nice for black, but not my color. I normally go to Gene Juarez to get my hair colored, or touch up with a Semi-permanent. I thought this might be something I can do at home since going out is not possible at this time. I requested a color adjustment today. I actually logged on to cancel, but I’ll see what happens with my request. I received a second kit before I thought about making a color adjustment. Don’t plan on using. Ordered a Clove color Semi-permanent hair color from Amazon yesterday. I’ll give it one more try.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
SRW- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sheila D.
mayo 31, 2020
Color
PUBLICADO POR:
Sheila D.
mayo 31, 2020
My only issues I wish there was more gray coverage
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sheila D. - We appreciate your feedback, and we are sorry to hear that you were not happy with your gray coverage. Since our Color Team could discuss it with you, let us know if you need anything else. Thank you for your patience.
PUBLICADO POR:
Lara G.
mayo 31, 2020
Bad Instructions, Bad Color
PUBLICADO POR:
Lara G.
mayo 31, 2020
First attempt at home root color after years of salon visits. Carefully ordered color (dark brown with gold). Order info online specifically said to avoid applying to already colored ends because it would make them too dark. But then printed insert included with dye said that it was necessary to massage color through to ends for 3 minutes and that it was critical NOT to skip this step. Welp I paid a premium for custom color, I thought. Massaging through to ends must be a custom instruction too? Nope! I now have brown roots with jet black ends. A summer of ponytails for me until I can get a professional to fix this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim A.
mayo 31, 2020
Didn’t cover
PUBLICADO POR:
Kim A.
mayo 31, 2020
I have always used this this last order I used did not cover in spots
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kim - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Regina L.
mayo 31, 2020
Do not try this at home!
PUBLICADO POR:
Regina L.
mayo 31, 2020
Terrible service. I submitted photographs, completed questionnaire and wrote a note regarding color correction. The color formula I was sent was not even close to my hair color in my photographs. It turned my natural medium ash blond hair red. A second color correction was sent. This made my hair turn orange. I followed the directions to a tee both times. I do not recommend your service.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Regina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kyla H.
mayo 31, 2020
Not the colour I wanted at all.
PUBLICADO POR:
Kyla H.
mayo 31, 2020
The kit was nice and the instructions easy. I have naturally med brown hair. I ordered dark blonde which was one of the lightest shades esalon would allow. I followed the instruction and my hair looks the same except it has a red tinge to it. I do not like it at all. I especially don't like the red tint. I won't be using this product again and instead will pay much more for my hair dresser to fix this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kyla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Venus H.
mayo 31, 2020
Colour mixed into Grey tone
PUBLICADO POR:
Venus H.
mayo 31, 2020
I am Naturally dark blonde with mid light complexion, light freckles light blue eyes.
Unfortunately, I was very disappointed in the color percentage combination on the chart, which After mixing color it turned grey, it did not go towards a light white color that I’m used to seeing before any of my blonde highlights color application -
I had to take great pause to consider applying this mix to my hair. Especially taking an extreme risk that and did not want the finish color to look dark ashen grey.
This was not what I was going for, the color mixed together gave my husband and I an uneasiness that would give a very less than attractive desired results.!
I am returning product to sender for full refund please!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Venus - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristin H.
mayo 30, 2020
Not a good look
PUBLICADO POR:
Kristin H.
mayo 30, 2020
This made my hair gold. Followed the directions to a t and it was not a good look. I do not want any more color
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kristin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Michela O.
mayo 30, 2020
Good product but...
PUBLICADO POR:
Michela O.
mayo 30, 2020
The package was beautiful,the product was easy to use and enough to my purpose .At the end my hairs were shiny and soft...the only thing is that after a few days the colour of my root has lightened too much.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Michela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Audrey A.
mayo 30, 2020
Custom color set
PUBLICADO POR:
Audrey A.
mayo 30, 2020
Well at first I wasn’t sure if I liked the color but after a while I decided I did like the color. How ever it’s been washing out of my hair and I’ve decided it’s too expensive to buy a color that does not stay in my hair.. I don’t recommend this product.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Audrey - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elizabeth A.
mayo 30, 2020
I sent 3 email asking for a specific colour and I got the wrong one
PUBLICADO POR:
Elizabeth A.
mayo 30, 2020
Hi ,
Very disappointed.
I was in contact with 2 different consultant and I was very clear regarding my request: “ ash “ blonde .
They suggested to me to change the colour and I said yes but need to be “ash” even if it is dark but I want cover my “ red roots “.
I have received a dark blonde set that I don’t like and I don ‘t need it !
Sent 2 email , 5 days ago and I am still waiting for a response.
Waste of money .
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Silvia Z.
mayo 30, 2020
I got the wrong colour and I am still waiting for an answer!
PUBLICADO POR:
Silvia Z.
mayo 30, 2020
I spoke with 2 different consultant and I was very clear about my request : “ ash “ blonde to cover my red roots .
I Have received a dark blonde colour that I don’t like and I don’t need and no one is answering to me .
I want change the colour ASAP .
Waste of money .
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Silvia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Linda J.
mayo 30, 2020
No Show
PUBLICADO POR:
Linda J.
mayo 30, 2020
My May 7th Custom Color Set still hasn't arrived, and its now May 30th. I've asked to skip the next order, hopefully it will be here soon, can you please let me know whats the hold up?
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rosanne S.
mayo 30, 2020
3 orders with not enough product
PUBLICADO POR:
Rosanne S.
mayo 30, 2020
If I can rate them as 0 I would..I've received 3 orders with less than half the regular amount of developer...I've sent messages each time with photos of unopened product and each time I get an apology and issued another shipment that comes with less than half developer..I cant use a full color with half developer so these shipments are no good for me to use..so I am discontinuing my subscription
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rosanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lisa W.
mayo 30, 2020
.Spilled
PUBLICADO POR:
Lisa W.
mayo 30, 2020
The product arrived damaged. The box was black. Upon opening it . It appears if the lid was not placed tightly on the color bottle and the color spilled in travel. So after spending $20 + I still have no hair color. Wish I could send attached picture. Disappointed
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Lisa - We're so sorry to hear your order arrived damaged! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda G.
mayo 30, 2020
Destroyed my keratin
PUBLICADO POR:
Amanda G.
mayo 30, 2020
I had indicated that I use keratin. Your package killed my keratin application on my hair.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer O.
mayo 30, 2020
Disappointed
PUBLICADO POR:
Jennifer O.
mayo 30, 2020
I followed the instructions and it didnt turn out to be the color i wanted. I wanted Red and instead i got a copperish type of color. I was excited to get my hair red and disappointed that it didnt turn out red!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer B.
mayo 30, 2020
not what I expected
PUBLICADO POR:
Jennifer B.
mayo 30, 2020
I had high hopes for this kit but the color was too brown, not nearly red enough. I don't know if I would order this again, My hair seems more damaged than I expected, I have been coloring my hair for a very long time and had better results with boxed dyes.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rebecca C.
mayo 30, 2020
20 long days
PUBLICADO POR:
Rebecca C.
mayo 30, 2020
I really really want to like this.
BUT I ordered on May 14 and post office says hopefully by end of day on June 2nd. Also, I did not know I would be paying 8.95 for shipping or that this shipping I’m paying for is going to take 3 weeks.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alisha D.
mayo 30, 2020
Poor Color with harsh chemicals
PUBLICADO POR:
Alisha D.
mayo 30, 2020
The color is too dark and the chemicals made my eyes burns. I will not purchase this again.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Alisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals
PUBLICADO POR:
Nida F.
mayo 30, 2020
Fades after 3 washes
PUBLICADO POR:
Nida F.
mayo 30, 2020
My color was different on the roots and different at the ends also it was bit darker then I expected.
Worst part it faded after 3 washes and my highlights color is showing again. I m very disappointed this time.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Nida - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Gudrun G.
mayo 29, 2020
Keine Lieferung erhalten
PUBLICADO POR:
Gudrun G.
mayo 29, 2020
Unglaublich, Lieferung nicht angekommen jetzt Klarna Rechnung 100€
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gudrun G. - Vielen Dank für Ihr Feedback. Ich bedauere sehr, dass Ihre Bestellung spät bei Ihnen eingetroffen ist. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Michele N.
mayo 29, 2020
Couleur
PUBLICADO POR:
Michele N.
mayo 29, 2020
La couleur ne correspond pas du tout à ce que je souhaitais.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Michele N. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Sharron C.
mayo 29, 2020
Color was alll wrong
PUBLICADO POR:
Sharron C.
mayo 29, 2020
I ordered what I thought was a medium blonde. The color was too dark. It has faded to a brassy red blonde. It looks terrible. The roots are white and the girl that cuts my hair said it was a "mess". It has dried out the ends and they are splitting. She cut about 2 inches off the length. She said she would have to strip the color before she could get a color that would work. I know this will further damage my hair. I need help. I have not cancelled the order just put date off. HELP!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharron- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diane R
mayo 29, 2020
Don’t order if you are in Canada
PUBLICADO POR:
Diane R
mayo 29, 2020
The company ships from California, so after a month I’m still waiting for the first shipment and they are about to charge me for the next one. It costs money to cancel and it’s not easy to do. Their website tries to trick you into continuing. Don’t make the mistake I did.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diane- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolyn G.
mayo 29, 2020
Bad communication to staff
PUBLICADO POR:
Carolyn G.
mayo 29, 2020
I have sent 2 emails to you to cancel my order only to get an email today that my order has shipped.
I do not want a temporary color, which you are sending me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carolyn-We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa J.
mayo 29, 2020
Gray came through slightly
PUBLICADO POR:
Lisa J.
mayo 29, 2020
I'm not sure what happened I'm not sure if the chemistry of the mix wasn't strong enough for a lot of gray hair? Or I didn't leave it on long enough. Either way my color was suppose to be a dark dark brown now it's an Auburn with the Gray coming through
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Karen F.
mayo 29, 2020
Not my color
PUBLICADO POR:
Karen F.
mayo 29, 2020
I've tried twice now, my color turns out darker than I want. It's probably operator error, so I will go back to the salon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
NAN5
mayo 29, 2020
Feels great!
PUBLICADO POR:
NAN5
mayo 29, 2020
I loved how creamy it was, but I need more gray coverage and the color needed to have less brown in it.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sharon - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Janet V.
mayo 29, 2020
My colorist messed up my color
PUBLICADO POR:
Janet V.
mayo 29, 2020
Long story short, I ended up with brown roots and orange-pinkish ends. I looked like Johnny Depp in Alice in Wonderland. I had to have my long hair chopped off to fix it. I have since closed my account and will be using a different company from now on.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica T.
mayo 29, 2020
Great shine but more red than before and gray only gone for a week
PUBLICADO POR:
Jessica T.
mayo 29, 2020
I tried to get an ash color to remove the red from my hair. I also wanted to cover the gray. The color was more red and the gray only stayed covered for about a week. Definitely gave a good shine though
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria R.
mayo 29, 2020
The color turned out a dark red
PUBLICADO POR:
Maria R.
mayo 29, 2020
When I selected the color I wanted I asked for Violet Tones. Then I selected Violet 6.25 which came as Light Brown (Pearl Mahogany). After I colored my hair following every instruction including time down to the minute, my hair came out dark red. I did not want my hair red. I wanted light brown hair with violet(purple) undertones. I have light skin with pink undertones, so the red hair color makes my skin look very flush all the time.
I even purchased the website suggested Tint Rinse color purple, so that I could maintain the purple undertones. I have not used Tint Rinse yet I'm scared or what it would due to the red color.
I still gave the Custom Color Set 2 stars not based on the color I recieved, but on the ease of use and it did cover the few grey hairs I had very well.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us. We truly appreciate your feedback.
PUBLICADO POR:
Sabrina S.
mayo 29, 2020
War zu dunkel
PUBLICADO POR:
Sabrina S.
mayo 29, 2020
Leider war die Farbe zu dunkel für mich
Viel zu schwarz und überhaupt kein braun zu sehen. Hatte mir die Farbe anders vorgestellt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabrina S.- Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Christine K.
mayo 29, 2020
zu hell
PUBLICADO POR:
Christine K.
mayo 29, 2020
Leider habe ich mir die Farbe dunkler vorgestellt.Die Anwendung fand ich auch schwierig ,vor allem das Abteilen der Haare .Mit einer 2. Person ,wäre es einfacher gewesen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christine K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Sophie J.
mayo 29, 2020
Couleur
PUBLICADO POR:
Sophie J.
mayo 29, 2020
Pas reçus la couleur commander
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sophie J. - Merci de nous avoir contactés ! Nous sommes désolés d’apprendre que votre commande eSalon ne soit toujours pas arrivée chez vous. Nous vous avons envoyé un e-mail afin de remédier à cette situation. Veuillez vérifier vos e-mails pour plus de détails.
PUBLICADO POR:
Carrie P.
mayo 29, 2020
Just ok
PUBLICADO POR:
Carrie P.
mayo 29, 2020
I was not a fan of the color. It was too coppery. That could have been my fault though. Also, the product did not cover my gray hair hair well.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Carrie - We’re very sorry to hear that you were so disappointed with your custom Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Sylvea E.
mayo 29, 2020
Caused my scalp to breakout
PUBLICADO POR:
Sylvea E.
mayo 29, 2020
Would not purchase again. I’ve colored my hair for years without problems. This product caused my scalp to breakout
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sylvea - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
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