Finally used the product last week, June 10, 2020. Not happy with the product because it left my hair dry (the conditioner wouldn't even soften it up) & it didn't cover the gray for long. I followed the directions, this is not the first time hair color was done at home. I specifically stated that my hair turns gray 3 weeks into color. This time after 4 days, the front of my hair was white, the color disappeared. Not happy with the product. I had to go to Sally Beauty Supply to get a different type of root touch up.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindy- We are sorry to hear that you were disappointed by the gray coverage and texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angela S.
junio 15, 2020
Dark
PUBLICADO POR:
Angela S.
junio 15, 2020
Color was wayyyy to dark
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth M.
junio 15, 2020
Not happy
PUBLICADO POR:
Elizabeth M.
junio 15, 2020
Color washed out of roots after three shampoos. Will not order again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Carol F.
junio 15, 2020
Color
PUBLICADO POR:
Carol F.
junio 15, 2020
I answered the questions regarding hair color, this was too dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Morag A.
junio 15, 2020
Not for me...
PUBLICADO POR:
Morag A.
junio 15, 2020
This is my 3rd colour order. After the first 2 my greys are still untouched and my hair is dry and brittle. My colour was amended and developing time lengthened but still no difference. I can't fault the team for customer service and commitment to trying to get it right, they went above and beyond. Unfortunately no instructions for very short/pixie hairstyles to help with sectioning hair etc (I found this very frustrating) I have used the esalon shampoo and conditioner religiously and do the once a week conditioning retreat, but the condition of my hair after colouring has been terrible. Also the amonia/chemical smell was overpowering (my bathroom window open and extractor fan on the whole time) All of which means that no matter how much I want this to be great.... Its not!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Morag A. - We appreciate your feedback. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Delanie C.
junio 15, 2020
Terrible color
PUBLICADO POR:
Delanie C.
junio 15, 2020
Both the copper mahogany And now this light brown are nothing like what I expected. With the recent transition to light brown I was left with dirty dish water color hair. It’s so frustrating. The colors just aren’t accurate.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Delanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Emma P.
junio 15, 2020
Roots not fully covered, greys still visible
PUBLICADO POR:
Emma P.
junio 15, 2020
It made my lockdown hair look better but didn't quite do the job. Greys still visible and roots look diff colour to ends, but it looks OK. I followed the instructions and I know how to dye my hair, I used to do it all the time, but I think I'll stick with the actual salon for now!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Emma P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan B.
junio 15, 2020
Missing items in package
PUBLICADO POR:
Megan B.
junio 15, 2020
Missed pair of gloves and shampoo and conditioner. Really like the product but not happy with this inconsistency.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Megan- We’re so sorry to hear that you were disappointed by your recent Color Kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bian A.
junio 15, 2020
Didn’t cover my gray hair
PUBLICADO POR:
Bian A.
junio 15, 2020
I am a little disappointed about this, I know my gray hair is alot and it is evrywhere but still i kept the color as much that I can handle for almost 50 mins and I see gray hair after I washed it :( and after one week I started to see my gray roots back!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bian- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laurence G.
junio 15, 2020
La formule abonnement
PUBLICADO POR:
Laurence G.
junio 15, 2020
Je n'ai pas compris qu'il s'agissait d'un abonnement.
Je n'arrive pas à le désactiver.....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laurence G. - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous nos équipes vous ont déjà assisté dans votre demande. N'hésitez pas à nous recontacter si besoin.
PUBLICADO POR:
Daniela N.
junio 14, 2020
Fehlende Artikel
PUBLICADO POR:
Daniela N.
junio 14, 2020
Hallo,
Bin bei meine 3 Bestellung und schön fehlen Artikel...
1. Shampoo & Conditioner
2. Stain Guard
3. Stain Remover
Eigentlich habe ich versucht den Formular auszufüllen für fehlende Artikel...aber senden kann man nicht...Bin bisschen enttäuscht,sehr schade!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Daniela N.- Es tut uns leid zu hören, dass Ihre Bestellung nicht vollständig bei Ihnen eingetroffen ist! Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Teresa B.
junio 14, 2020
Loved it, until...
PUBLICADO POR:
Teresa B.
junio 14, 2020
I was impressed with the color when I first did the application, although I didn’t notice my hair was any softer or less frizzy than using a store bought color. But, I was happy and ready to continue. It is two weeks post color and my grays are horrid! I have never had a hard time covering grays before and I look like it’s been 8 weeks since I colored my hair. I am willing to give Esalon one more shot to see if maybe the first one was a fluke. But if the grays continue to be this hard to conceal, I’ll go back to my $9 box.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Teresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
raynor O.
junio 14, 2020
colour was to dark for me
PUBLICADO POR:
raynor O.
junio 14, 2020
liked the idea but colour was to dark for me
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Raynor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Honeygirl G.
junio 14, 2020
not happy
PUBLICADO POR:
Honeygirl G.
junio 14, 2020
My hair did not turn the way it should be.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Honeygirl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karmarie M.
junio 14, 2020
Left a red-ish color
PUBLICADO POR:
Karmarie M.
junio 14, 2020
Gray coverage wasn't 100% and the color had a weird red tone to it.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Karmarie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aksana S.
junio 14, 2020
Falsche Farbe /Schlechte Service
PUBLICADO POR:
Aksana S.
junio 14, 2020
Bin mit Kundenservice sehr unzufrieden, keine Rückerstattung wegen falsche Haarfarbe, keine Rückmeldung trotz mehrerer Email und Telefonate.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Aksana S.- Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Gail S.
junio 14, 2020
I am a licensed hairstylist but loved the picture of the pearlized copper
PUBLICADO POR:
Gail S.
junio 14, 2020
I loved the color this was supposed to be. I loved the way the system was set up and the directions. It started out too dark, made my hair feel strawlike, but this is old lady hair I am dealing with. The color faded quickly at the roots but left my ends dark. I will have to work at getting it back to where it was before I used it. Also as it faded it looked ash, seriously ashy, which isn't copper even pearlized copper it is just dull ashy brown hair. I do not want to continue receiving, I have tried to call and cancel as it was auto deducted from my paypal. I was glad to try it out, but not something I want to continue. Thank you.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Gail - We’re truly sorry that our Hair Color did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katie P.
junio 14, 2020
Made my roots brassy
PUBLICADO POR:
Katie P.
junio 14, 2020
Hair is destroyer hoping salon can fix it once they reopen. Wish I’d never tampered with it!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Katie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Judy W.
junio 14, 2020
gray coverage
PUBLICADO POR:
Judy W.
junio 14, 2020
Good afternoon:
The product covered my gray hair a bit better than box color. However, the coverage was not that great. It helped camouflage the gray somewhat better.
Thank you.
Regards,
JW
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Judy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicola M.
junio 14, 2020
Not worth it
PUBLICADO POR:
Nicola M.
junio 14, 2020
I was really excited to receive my colour and was looking to achieve a light ash blonde root. The colour was not what i requested and made my hair even more golden. I would have saved money by getting a box dye from the shop as this was the same result. If you want to save money go to you chemist and buy dye or just go to a hair dresser.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nicola M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lacy C.
junio 14, 2020
Loved the color, not the fade!
PUBLICADO POR:
Lacy C.
junio 14, 2020
I chose a color and the stylist adjusted the color, so I went with their suggestion. I actually LOVED the color after I immediately colored my hair. It lasted about two weeks and then lightened so much it was maddening!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Lacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Allison S.
junio 14, 2020
Just not working
PUBLICADO POR:
Allison S.
junio 14, 2020
Sorry but the formula is not lifting my root and as a result my hair is a medium dark brown. I can no longer continue using your brand. Please cancel and confirm any future orders
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Allison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MILDREY E.
junio 14, 2020
I ordered one color and the result was another
PUBLICADO POR:
MILDREY E.
junio 14, 2020
My order was about blue tone and when I used it my hair turn on some clear brown or chestnut. My nature color is black and never ever I wanted a brown or chestnut color because i don't like it.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
MIldrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa P.
junio 14, 2020
Way different than expected
PUBLICADO POR:
Melissa P.
junio 14, 2020
My hair came out WAY too dark. It seems nearly black. My natural color is light brown to dark blonde. I was sent a shade of dark brown. This was definitely not what I was expecting when I normally dye it a light copper mahogany. Now I need to figure out how to fix it. I was looking more for a light shade of copper red blonde. I am hoping in a few weeks that the color will fade some.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Myllette P.
junio 13, 2020
Does not work
PUBLICADO POR:
Myllette P.
junio 13, 2020
am not pleased with the color and would like to cancel my entire subscription/membership.
I notified someone last week about returning the kit because the color did not change. I also am requesting a refund for cancellation of membership. I have since not received a reply
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Myllette- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pamela C.
junio 13, 2020
Bad
PUBLICADO POR:
Pamela C.
junio 13, 2020
Bad, bad cancel my account!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie S.
junio 13, 2020
Poor
PUBLICADO POR:
Stephanie S.
junio 13, 2020
Very unhappy with every aspect of this product and company. Buyer beware. It make take you two weeks to receive this subpar hair color. ( If at all). I was given a "credit" for a shipment that never arrived and then OOPS! They forgot to add the credit. If you like dealing with snarky customer service emails and headaches, this is the company for you!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Annie J.
junio 13, 2020
pas très efficace.
PUBLICADO POR:
Annie J.
junio 13, 2020
commandée le 12 et appliquée le 16 mai , nous sommes le 13 juin mes racines commencent à réapparaitre . Suis très déçue. Une teinture doit se réaliser tous les trois mois environ non? sous peine d'abimer les cheveux.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Annie J. - Merci pour vos commentaires. Nous vous avons contacté par e-mail afin de vous renseigner au mieux concernant la fréquence de vos colorations. Veuillez vérifier vos emails pour plus d'informations.
PUBLICADO POR:
Laura H.
junio 13, 2020
I like the color.
PUBLICADO POR:
Laura H.
junio 13, 2020
Not overly noticeable. Kind of subtle which was nice except the red tone turned my scalp part read for days. Kind of embarrassing.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We are so thrilled to see that you liked the color; however, we’re truly sorry that our color stained your scalp after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jessica K.
junio 13, 2020
A little disappointed.
PUBLICADO POR:
Jessica K.
junio 13, 2020
I ordered a custom color kit and wrote so many notes and attached pictures of the exact color I wanted to have my hair. I didn’t receive any guidance, advice, or any concern from the colorist assigned to me, and the mixture seemed way too generic, not realizing my concerns at all. I followed all of the instructions provided, but the overall application was just patchy and didn’t cover all of the brassy and coppery colors, and actually added too much gold in my hair. I want to like this color so bad because it was supposed to be customized for me but I just can’t feel happy with it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sharon M.
junio 13, 2020
WORST CUSTOMER SERVICE EVER!!!
PUBLICADO POR:
Sharon M.
junio 13, 2020
I have been waiting weeks for my order and have still not received it. I finally received a tracking number a few days ago. It was delivered to Burlington, ON depot which is 1 hour away from my home. Now it is on its way to Richmond, BC, which is a 6 hour plane ride away!!! When I called to inquire with customer service they said to call back next week!! They would not call the shipping company to look into it. This is not a very efficient system and I will not be ordering again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sharon - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ruth L.
junio 13, 2020
Not happy
PUBLICADO POR:
Ruth L.
junio 13, 2020
I just dyed my hair today 6/13/20 and already getting another shipment
I want more red in it that I can see whether I’m in the house or in the sun
I don’t like this color at all
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ruth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Farrah A.
junio 13, 2020
It’s not the same color as last time
PUBLICADO POR:
Farrah A.
junio 13, 2020
I liked the last color. I didn’t complain. I thought I would get the same color again. What I received is brown. It’s about 3 shades darker than what I had previously. What happened? This is not what I wanted.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Farrah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kim G.
junio 12, 2020
Wrong color
PUBLICADO POR:
Kim G.
junio 12, 2020
Way too dark, colorist changed it on me
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
H.L 2020
junio 12, 2020
Wrong
PUBLICADO POR:
H.L 2020
junio 12, 2020
My review isn’t on color because I can’t use it. I requested all over color and was sent root and ends retouch. Not enough to do all hair so wasted my money.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
H.L - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea R.
junio 12, 2020
Unsatisfactory
PUBLICADO POR:
Andrea R.
junio 12, 2020
It did not turn out the color I expected
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Elissa
junio 12, 2020
Order never delivered
PUBLICADO POR:
Elissa
junio 12, 2020
I Never received my order.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Elissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Eva S.
junio 12, 2020
Farbe passt überhaupt nicht
PUBLICADO POR:
Eva S.
junio 12, 2020
Ich habe zur genaueren Farbberstimmung ein aktuelles Bild hochgeladen. Mein Grauanteil ist 100% am Ansatz. So habe ich ausgewählt. Jetzt habe ich die Farbe nach eurer Anweisung aufgetragen und es sieht schrecklich aus. Ich werde weiterhin meinem Frisör vertrauen
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Eva S. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Wir freuen uns schon darauf, die Grauabdeckung Ihrer individuellen Haarfarbe anzupassen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Dr. Inge L. B.
junio 12, 2020
Farbresultat sehr gut, aber.....
PUBLICADO POR:
Dr. Inge L. B.
junio 12, 2020
Als ich meine neue Farbe gemischt hatte, habe ich tatsächlich überlegt, ob ich mir das auf meine Haare tue: Der Ammoniak- Gestank war so heftig, dass mir die Augen und die Nasenschleimhäute brannten. Mit dem Farbresultat bin ich sehr zufrieden und Gottseidank hat diese stinkende Lösung mein Haar nicht angegriffen. Ich werde allerdings demnächst meine Haarfarbe wieder wie gewohnt zu einem günstigeren Preis und mit angenehmem Geruch in der Drogerie kaufen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Dr. Inge L. B. - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Chantel L.
junio 12, 2020
Easy to do but color is no good!
PUBLICADO POR:
Chantel L.
junio 12, 2020
So the kit came packaged nicely. It was very easy to do. However, after coloring my hair I noticed no gold undertones in which I requested when making the formula (which was dark brown with golden tones) Lastly, the color started really fading in about 3 weeks and has more of a reddish tint. My hair almost looks like it did before I colored it. I only tried this because of quarantine and everything being closed and I definitely wont use it again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chantel- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra B.
junio 12, 2020
Not at all the color requested.
PUBLICADO POR:
Sandra B.
junio 12, 2020
I asked to lighten up to a strawberry blonde, similar to Nicole Kidman’s color. The colorist adjusted my order to a different color than I requested, and now my hair is darker than it was before I started - it came out more like a Susan Sarandon color only without as much red tones. Very disappointed and a waste of my time and effort. Exactly what I didn’t want to be - a dark, mousy brown.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cynthia P.
junio 12, 2020
Incomplete order
PUBLICADO POR:
Cynthia P.
junio 12, 2020
When I received my order I was missing an extra set of gloves. Also I was under the impression that a brush to apply color was included in every order. Was i mistaken?
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jovettee B.
junio 12, 2020
Disatisfy
PUBLICADO POR:
Jovettee B.
junio 12, 2020
The color did not last a all so upsetting only covered my grays for a week or less
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jovettee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
PUBLICADO POR:
Emy H.
junio 12, 2020
Not so great
PUBLICADO POR:
Emy H.
junio 12, 2020
Although I liked the overall color, it didn't cover my grays well. By week 2 my grays were completely visible. The color is also very flat.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Emy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kim J.
junio 12, 2020
Average Provider at Best
PUBLICADO POR:
Kim J.
junio 12, 2020
Quarantine times call for home hair color. I am usually a salon goer and trust the professionals who have honed their craft but have had to turn to home color during quarantine. I saw esalon on Instagram and decided to try it out. The product was fine but faded fast. I wish the turnaround time for shipping was as fast as the color fade! During normal shipping conditions, be prepared to wait a LONG time (1.5-2 weeks) for a reorder of the exact same product I had ordered originally. While I still plan on coloring my hair from home, I will not be a returning customer.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
PUBLICADO POR:
Laura B.
junio 12, 2020
Product good! Color not what I expected!
PUBLICADO POR:
Laura B.
junio 12, 2020
The product itself is great but man its overly coopery. I feel like my hair is closer to orange than bloodish-red
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Laura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lyndsey B.
junio 12, 2020
Still have roots but now a different colour!
PUBLICADO POR:
Lyndsey B.
junio 12, 2020
Not the colour I expected.It hasn’t blended with my hair at all and still have roots but in a different colour!This is exactly the reason I avoided a store bought colour and for the price paid I expected a better result.
Not worth the money and I won’t be buying again.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Lyndsey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Nancy F.
junio 12, 2020
Change hair color
PUBLICADO POR:
Nancy F.
junio 12, 2020
I wanted o play on my grays so I picked the purple pearl which was a beautiful gray with a hint of lilac and you gave me mostly dark brown, red and purple mix. I don’t see how I can contact my colorist so I’m writing it here. Send an email with no response to the issue. Tell me how I can contact you. Please
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Nancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lucille L.
junio 11, 2020
Product not received
PUBLICADO POR:
Lucille L.
junio 11, 2020
I cannot give a good rating because I have not received my order yet.
On May 29th, Sprintstar sent me an email indicating that I refused my order. This is so false. I was home all day and no one had never been here.
I called the delivery company and had left a message with the receptionist to have some one call me. She took my phone number and told me that some one will call me back. As of today, I have not received any calls.
Please review this situation and let me know how to proceed.
Thank you
Sincerely,
Lucille Lanteigne
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lucille- We’re truly sorry that your color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katherine D.
junio 11, 2020
Shipment
PUBLICADO POR:
Katherine D.
junio 11, 2020
Not sure why my shipment has not arrived, ordered on the 6/2 today is the 11th. Never happened before.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Katherine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa R.
junio 11, 2020
color
PUBLICADO POR:
Melissa R.
junio 11, 2020
think my color needs to be adjusted a bit
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Geena P.
junio 11, 2020
Color doesn’t stick
PUBLICADO POR:
Geena P.
junio 11, 2020
The quiz method is not very accurate. I mentioned my hair turns extremely red orange or brassy when I color it. And of coarse my hair turned orange. The whole process was very messy and drippy. I colored my hair using the bottle method. Unfortunately I live at high elevation so both of the bottle lids were cracked upon arrival causing a lot of the product to be wasted. Esalon was kind enough to send a new color. I recolored my hair following their instructions but the color did not stick. Overall I would never use esalon to color my hair and I do not recommend them. I know have to pay to have my hair color corrected at an actual salon
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Geena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah V.
junio 11, 2020
Mauvaise couleur
PUBLICADO POR:
Sarah V.
junio 11, 2020
Ayant l'habitude de faire des couleurs de ton rouge, je suis très déçu de recevoir du marron. Cela ne correspond pas du tout à ma demande.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sarah V. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Kimberly K.
junio 11, 2020
Expected more noticeable change
PUBLICADO POR:
Kimberly K.
junio 11, 2020
This was the first time I colored my hair myself. I've gotten my hair colored before at a salon so I knew basically what I wanted to do but I was still nervous! The directions were easy to follow and videos were helpful.
However, I wasn't very excited about the end results. I didn't notice much of a change in my hair color. Natural hair color is light to medium brown and the color I ordered was medium brown (intense pearl). I was expecting more of the violet color to come through, which I didn't see and even overall the brown didn't seem to get any darker. I know it's hard to see from the small color swatch they put online, but it really felt like my natural color was just matched, and I notice some color change if I was outside in the sun. Perhaps part user error, but I felt like I explained what results I was hoping for, and even sent in photos of my natural color. I like the fact that there is a real person creating a custom color for me, but I was disappointed with the end results. The final color was fine, it just wasn't really what I wanted, I was looking for more of a change. I'm going to adjust my colors and try again, hoping for better results this time around.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Paula D.
junio 11, 2020
Colour too dark
PUBLICADO POR:
Paula D.
junio 11, 2020
The colour was much darker than I had asked for. I wanted a light base colour but a bright copper and it turned out much darker
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Paula- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kay B.
junio 11, 2020
Disappointing
PUBLICADO POR:
Kay B.
junio 11, 2020
This was my second time using eSalon. The first time everything was perfect. This time....not so much. I placed the order on a Thursday and for a week the message on the site stated "your stylist is working on your color". After a week I received the "your order has shipped" however when I checked the tracking info it just stated that the package was on the way to a shipping facility. I recognize that shipping is delayed currently due to the virus and this may not have totally been your delay.
When the package arrived I opened it to find that it was missing the shampoo, conditioner, and - most importantly- the brush. Had I not waited so long to receive the color I would have returned it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kay- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ellen S.
junio 11, 2020
Not bad
PUBLICADO POR:
Ellen S.
junio 11, 2020
I find it very easy to do but find it does not cover grey as much as salon products do. I also though the touch up spray came with every order.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ellen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Judy B
junio 11, 2020
Not a good color match
PUBLICADO POR:
Judy B
junio 11, 2020
I intentionally gave you the brand name and number of the product I was using that was the color I like on my hair. What you send me was lacking in the red coloring of the Auburn. So the color you sent is really more brown than Auburn on my hair. My hair is more dry since I use this product. Rather disappointed. Will have to consider if I want to order again. I will wait and see how long this lasts.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Judy- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Elizabeth C.
junio 11, 2020
Ginger orange 😞
PUBLICADO POR:
Elizabeth C.
junio 11, 2020
Unfortunately my hair came out gingery orange, I was very disappointed and upset that I put a box set over it darker which I don’t line but it was soo finery orange, I have enclosed a photo to show you in my account, it ended up far worse than it was. I don’t want to order anymore as my hair has been dyed too much in a short space of time. My hair did feel nice though but I’am soo upset .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Marianne G.
junio 11, 2020
Déçu
PUBLICADO POR:
Marianne G.
junio 11, 2020
La couleur sur mes racines a tenue 1 lavage je suis déçu et j'aimerais annulé mon abonnement , de plus votre coloration m'a abîme le cuir chevelu .
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marianne G. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n'êtes pas satisfaite de votre expérience. Nous vous avons contacté par email afin de vous aider et de vous expliquer les prochaines étapes.
PUBLICADO POR:
Laura H.
junio 11, 2020
Color
PUBLICADO POR:
Laura H.
junio 11, 2020
Disappointed , they did not send the brush applicator and now I have to go buy one. It’s a very important tool even though I used the bottle.
Thank you
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Laura - We appreciate your feedback! Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. With your first order we included our reusable Tint Brush complimentary, however, going forward the brush will not be included in each custom color kit. We apologize for any confusion. Please let us know if there is anything else we can help with.
PUBLICADO POR:
Stefani F.
junio 11, 2020
The Worst Hair Color Ever
PUBLICADO POR:
Stefani F.
junio 11, 2020
I sent in my photo with my dark brown hair and said I would like to go slightly lightly..... I received my kit, followed the directions exactly and my hair came out BLACK.... the BLACKEST BLACK you have ever seen. Not impressed. My hair feels and looks very damaged. Have a appointment to have a professional fix this disaster.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stefani- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Trish C.
junio 11, 2020
Coverage of grey/white hair Failed to cover roots
PUBLICADO POR:
Trish C.
junio 11, 2020
Followed directions very closely. Once hair was thoroughly covered with product left on for 30 minutes. Applied remainder of color with water and massaged into hair before showering.
Perhaps it doesn't work on short coarse hair. Or it needs to be on longer than 30 minutes. Maybe blonde shade was too light.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Trish - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Donna S.
junio 11, 2020
Unhappy with color and customer service!
PUBLICADO POR:
Donna S.
junio 11, 2020
I was so excited to finally color my hair after going gray, post-chemo. The color was too light and my roots around my face still looked gray. I emailed immediately to ask how soon I could re-dye or touch up my hair. That was almost three weeks ago, and I still haven't gotten a response. I went into my account to cancel my next order and was offered free color for the next time. I was told I would be contacted by, "my colorist" to discuss the color. Again, I still have not been contacted. I had better luck with Loreal Preference color at half the price. I am so disappointed. :(
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Donna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca E.
junio 11, 2020
Not for me
PUBLICADO POR:
Rebecca E.
junio 11, 2020
The strong smell and burning of my scalp was just too much for me.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rebecca - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Sandra C.
junio 11, 2020
Missing an entire order
PUBLICADO POR:
Sandra C.
junio 11, 2020
I am missing an entire order that was shipped May 29th. When I go to support for esalon, I am unable to submit my complaint. I am not using this company anymore.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear about this. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Brandi D.
junio 10, 2020
It looked really good for 2 weeks
PUBLICADO POR:
Brandi D.
junio 10, 2020
This does not cover gray :( and unfortunately that’s the only reason I color my hair. It is cheaper to order it twice a month than seeing a stylist once every 8 weeks but, I have to get my hair cut anyway around that time and would have need to to dye my hair with this brand 4 times.. No thank you, I’ve got a life lol.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Brandi - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Natasha S.
junio 10, 2020
No overall color or grey coverage
PUBLICADO POR:
Natasha S.
junio 10, 2020
When I had my color custom made I specifically stated I wanted my hair all one color since I was still growing out at balayage. I was sent to different shades and I also stated my hair was prone to turning red which it did. I'm extremely disappointed that not only are all my greys not covered but the ends of my hair are a different color than the rest.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Natasha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sue W.
junio 10, 2020
Did not like the golden color
PUBLICADO POR:
Sue W.
junio 10, 2020
I was sent the same color as I had when I started with you a while ago. I stopped getting it and thought I would try again. My hair is dark brown (I mean dark dark brown) I just wanted it a little lighter, the girl sent me the same thing as before. I even sent her a picture of my hair. I do not like the golden as it wears on it looks really good, which is not what I want. To me who ever done the color this time just look up what I had and sent it. Waste of my money. Thanks.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sue - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heidi B.
junio 10, 2020
My hair is still 2 different colors
PUBLICADO POR:
Heidi B.
junio 10, 2020
I colored my hair and ended up having hot roots. I contacted esalon via email twice, and no response. I finally called and was put on the phone with a colorist that said "easy fix" and another kit was sent to me. I was excited to have this "easy fix" but my roots are still a different color that the rest of my hair, they just aren't orange. Disappointed. I have to see a professional to fix. This is the first time this has ever happened and now I am very hesitant to even color my hair again myself. What I thought would be a fun an affordable way to do my hair has turned into a stressful and now going to be a very expensive experience.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Heidi - We’re very sorry to hear that you were so disappointed with your Color experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Jasmin W.
junio 10, 2020
Naja ...
PUBLICADO POR:
Jasmin W.
junio 10, 2020
An sich sind die Produkte und die Idee da hinter schön. Es war schön verpackt und ist einfach erklärt und einfach anzuwenden, aber leider hat meine Farbauswahl nicht viel mit dem Ergebnis gemeinsam ... es ist viel dunkler als sie vorher waren und das obwohl ich einen helleren kühleren Ton erwählt habe.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jasmin W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Niki G.
junio 10, 2020
100% Orange hair
PUBLICADO POR:
Niki G.
junio 10, 2020
I followed instructions to the T but unfortunately ended up with orange roots.. Not at all what I expected and as you can understand : I am vey disappointed.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Niki - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Liudmila H.
junio 10, 2020
After 2 weeks
PUBLICADO POR:
Liudmila H.
junio 10, 2020
The color washed off quickly
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Liudmila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Frances T.
junio 10, 2020
This rating should be zero stars.
PUBLICADO POR:
Frances T.
junio 10, 2020
I’ve had terrible service with esalon. I originally ordered more than two months ago. After a month, they finally agreed to send a replacement order. Many weeks later I called to see where my replacement order is and I was bluntly dismissed. Now I’m getting email prompts to review products that I haven’t used.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Frances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine R.
junio 10, 2020
No product received
PUBLICADO POR:
Christine R.
junio 10, 2020
I still have not received my first order-ordered May 20th. I have since cancelled my account as I have not been able to try your product and my hair dresser is back in business. I am disappointed with your service. Not sure if I will ever receive my product but my credit card has been charged the $12 for my order. I am looking for a refund if I do not receive my order.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Christine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara B.
junio 10, 2020
Color does not last as long as color in local salon.
PUBLICADO POR:
Barbara B.
junio 10, 2020
This color only lasted about one half the time that color from my old local salon did.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Renea K.
junio 10, 2020
Didn't cover gray
PUBLICADO POR:
Renea K.
junio 10, 2020
I like the multi dimensional color but did not cover gray
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Renea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Maura H.
junio 10, 2020
Canceled order
PUBLICADO POR:
Maura H.
junio 10, 2020
Not enough gray covering pain in rubbing wet gloves then rubbing through my hair. Do no like at all. Cancel my order. Would rather use something else.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Maura - We’re very sorry to hear that you were so disappointed with your Custom Color experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Debbie D.
junio 10, 2020
Not satisfied
PUBLICADO POR:
Debbie D.
junio 10, 2020
The top of my hair is very yellow on top. When I first color it looks good after 4 weeks it starts turning gray and yellow on top at the roots by week 5 it’s all yellow and gray mix. Sent plenty of pics but no change. Not satisfied. I followed instructions as given.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Debbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna L.
junio 10, 2020
Missing shampoo and conditioner
PUBLICADO POR:
Donna L.
junio 10, 2020
This is the second time that my "The Kit" box did not contain shampoo and conditioner. I excused it the first time, but if you are not going to send them, don't include them on the list on the box
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Donna - Thank you for contacting us. Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring.
PUBLICADO POR:
Deanna S.
junio 10, 2020
Hair turned brass
PUBLICADO POR:
Deanna S.
junio 10, 2020
Hair turned brass even asking for it to be ash
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Deanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Phyllis J.
junio 10, 2020
Not better than box dye
PUBLICADO POR:
Phyllis J.
junio 10, 2020
I sent in a photo so the colorist could see what my hair looked like. Clearly due to quantitative, there was alot of grey. I requested a all over color, dark brown, no black. What I got was patchy coverage of the grey in the back and sides of my head, and 1 side of grey coverage above my forehead. I am left with random light brown patches where color didnt work, the grey wasnt covered and black hair from my neck down and dark brown color on my head.
I have used box dye in the past and it has never left patches and inconsistent color coverage. So I assumed eSalons product would be of superior quality and wouldn't have any issues. At the worst, I thought I wouldn't like the color. Never did I expect the mess I got. Now I have to spend more money for a color correction to fix this. I am requesting a refund.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Pyllis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
rhonda P.
junio 10, 2020
This is the absolute worst hair color ever. Now i can't leave the house. Wow.
PUBLICADO POR:
rhonda P.
junio 10, 2020
Horrible. Don't buy
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rhonda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessika R.
junio 10, 2020
It started pinkish light brown ...
PUBLICADO POR:
Jessika R.
junio 10, 2020
So it's turn it out pretty good initially, as I was going for a pinkish light brown/dark blond... But now it's turned into this very copper-ish darker brown that I don't like. This color changed too much, despite me purchasing their shampoo/rinse & tint to use in between washes.
And unfortunately they shipped yesterday the same color... I think I just wanna go back to my own color which was a Light ash Brown. Maybe they will allow an exchange for my natural color?
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jessika - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Georgia H.
junio 10, 2020
Ups and downs
PUBLICADO POR:
Georgia H.
junio 10, 2020
Packaged really well and arrived quickly, lovely touches having my name on the bottles extra.
A little disappointed with the colour I’m definitely a mid to dark brunette instead of dark blonde. Very chocolatey which is really not what I wanted. I wanted to cover brassy tones in my blonde hair by going a little darker and now I’m not even close to blonde. I had a very very brief phone call on an American number from which I was disconnected twice and simply told I wasn’t going to be the colour I’d chosen but I’d still be blonde. All in all a really great product and service but clarity on the colour needs to be more of a focus as in my case I’ve now essentially ruined four years of salon treatments going blonde. Oh well what is quarantine for if not experimenting.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Georgia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Flossy
junio 9, 2020
Still left with dark roots - waste of time
PUBLICADO POR:
Flossy
junio 9, 2020
I purchased a permanent dye plus an ends refresh. The ends worked well - colours good, vibrant, but I think that the eSalon colour is trading off the good work of my normal salon. The roots which are around 10/15cm were a failure - there’s no visible change to my hair unless you shine a bright light on my head. In daylight there is still an obvious place where my roots end and my original colour began. When I placed my order, I provided photos of my hair colour taken by my stylist several months ago as a guide, so I don’t understand the failure. I’ve messaged my colourist and sent photos to show why I’m disappointed, but I’ve not had any response. If this the best eSalon can do, prepare to be underwhelmed.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Flossy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fernanda S
junio 9, 2020
Rich package, poor product
PUBLICADO POR:
Fernanda S
junio 9, 2020
I was so anxious to see the amazing results using two different shades on my hair, one for the roots and one for the length, that I got extremely excited to open the beautiful package when it arrived in my house. I used it while recording a video to post online, so sure it’d work! Poor me. I’ve ended up with an orange root and a red hair. It didn’t color my whites (and a have just a few of them here and there), and it has left my hair heavy and dry for a few days. Really disappointed. I really wanted this to have worked out, but it was a complete disaster! I ended up deleting the video and re-dying my hair with the over-the-counter product I’ve been using for the last 10 years.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Fernanda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ann P.
junio 9, 2020
wrong colour and bad customer service!
PUBLICADO POR:
Ann P.
junio 9, 2020
Made my blonde hair yellow and didn't cover any grey. Took 4 emails to customer services and wasn't offered a free new colour.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ann P. - We truly appreciate your feedback. We're happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna F.
junio 9, 2020
Pros and cons
PUBLICADO POR:
Donna F.
junio 9, 2020
Great service and color. I would have hoped it would have lasted longer.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Donna- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Karen M.
junio 9, 2020
Not 100% happy
PUBLICADO POR:
Karen M.
junio 9, 2020
Underneath is a different colour and the top of my head is still grey but lighter. The photos I uploaded look like I'm blonde but I'm grey as most of my hair now is grey except underneath. I didn't need a refresh as I had virtually no colour in my hair except for underneath and a few strands. I hope it works next time as I will cancel if not. I had high hopes for esalon. I would like my money back as I'm not satisfied!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Karen M. - We appreciate your feedback. We are sorry to hear that you were unhappy with your gray coverage. Our Color Experts have already contacted you to discuss this matter. Let us know if you have any further questions.
PUBLICADO POR:
Joanne B.
junio 9, 2020
Nope
PUBLICADO POR:
Joanne B.
junio 9, 2020
Not at all the color I wanted or expected
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Joanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nancy C.
junio 9, 2020
Awful
PUBLICADO POR:
Nancy C.
junio 9, 2020
I have used esalon in years past and I used to love it. However starting up again last month using the product, it’s awful, I followed directions exactly and yet after I washed my hair Thoroughly there were still black patches all over my scalp and when I touched my head I had black all over my fingers it was awful. As I said I use this product in years past and never had an issue like this I don’t know if they’ve changed the formula but it was awful and I will never try it again.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Nancy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathleen B.
junio 9, 2020
Too light
PUBLICADO POR:
Kathleen B.
junio 9, 2020
Too light, but did cover the grey
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kathleen- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results.
PUBLICADO POR:
Mayra S.
junio 9, 2020
Didn’t cover my gray
PUBLICADO POR:
Mayra S.
junio 9, 2020
Color was not the right one, I have jet black on my hair this was too light
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mayra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Margaret P.
junio 9, 2020
Not good for gray hairs
PUBLICADO POR:
Margaret P.
junio 9, 2020
I asked for dark brown with copper color to do an ombre. The combination worked but unfortunately my gray hairs did not take the colors both dark brown and copper. So it does look odd when I pull my hair up in a pony tail.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Margaret- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jen S.
junio 9, 2020
Great color- poor coverage
PUBLICADO POR:
Jen S.
junio 9, 2020
Color matched perfectly but didnt cover my grays around my hair line
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
rebecca W.
junio 9, 2020
not for me
PUBLICADO POR:
rebecca W.
junio 9, 2020
I got one shampoo and the grey was back
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Veronica P.
junio 9, 2020
Great idea, poor execution...
PUBLICADO POR:
Veronica P.
junio 9, 2020
My low rating is more for my overall experience and not judging the product. My color goals are just not possible with an at-home approach. The coloring products quality were really nice and deserve a 5/5 rating. The instructions however were confusing and I do not feel like it was as effective as it could me. I confirmed this with a color specialist. The instructions get a 2/5 rating. Take my opinion with a grain of salt. If you are just doing an all over color without highlights/dimension then this is the product for you!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Veronica- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Moira F
junio 9, 2020
Didn't use
PUBLICADO POR:
Moira F
junio 9, 2020
I mixed my color, but didn't use it as the smell was so strong and irritating
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PUBLICADO POR:
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Respuesta de nuestros expertos
Moira- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathi C.
junio 9, 2020
Too Dark
PUBLICADO POR:
Kathi C.
junio 9, 2020
Color was supposed to be dark brown with gold undertones. I have black hair now.
Not impressed.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kathi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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