In this shipment I received an enhanced color product that was creamier and rinsed out easier. Those 2 things were for sure, but it left my hair wiry, dry and matted up. I have never had this happen since 2015. Please advise if I need to stay with the old coloring product. I absolutely hated the look and feel of my hair after it was colored.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Janice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
catherine C.
junio 22, 2020
Roots are showing at 2 weeks
PUBLICADO POR:
catherine C.
junio 22, 2020
The color was great when I first applied it however it has faded and grays are showing all over the place after only 2 weeks. Store bought I at least get 3 weeks.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Catherine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Suzanne B.
junio 22, 2020
REDNESS!!
PUBLICADO POR:
Suzanne B.
junio 22, 2020
I was prepared to really like this color, but alas, it's just it turned just too red in the front of my hair. Mostly, on the very top and front of my head! The color did vover my grey though!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Suzanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jean W.
junio 22, 2020
Totally wrong
PUBLICADO POR:
Jean W.
junio 22, 2020
I Spent the past 2 years growing all the color out of my hair and letting the gray come in. I debated a long time about coloring it again. I finally decided to as I’ve also decided to cut it much shorter. I was very clear that I wanted a cool ashy brown with NO red or gold. Even got the supposed rinse to tone out any red. Well, I’m basically a redhead now. With any light my hair is at beat a VERY golden brown. At worst it looks like a penny. I am absolutely furious that I trusted this company. Normally I don’t do business with a company that doesn’t have a phone number listed but just got careless I guess. My $22 dollar “bargain” will now cost me $150 to fix
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jean - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bogumila T.
junio 22, 2020
Came out black
PUBLICADO POR:
Bogumila T.
junio 22, 2020
It came out completly black, even though I followed your instructions. Sticked to the time. Not happy..
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Bogumila T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Jessie
junio 22, 2020
me oscurecio el pelo demasiado
PUBLICADO POR:
Jessie
junio 22, 2020
Pues el servicio es muy rapido y la primera caja es espectacular porque te trae de todo... lo unico es que me oscurecio el pelo de rojizo que tenia a brown oscuro y pues la idea era aclarar, no oscurecer. Yo envie fotos y explique, pero al parecer la chica no hizo lo q esperaba.
The first box has a lot of things and I really like that, and the shipping was very fast too, but talking about the color, I used to have a red color and the one that they sent us turns to dark brown. The main idea was to get into a cooper (lighter) because I sent photos and explain everything , but apparently the colorist did not get what I wanted, so because of that Im a little disappointed...
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hola, Jessie: Gracias por escribirnos. Sentimos que el color hay sido más oscuro de lo que esperabas. Estaremos encantados de poder revisar tu fórmula para darte una solución. Revisa tus emails, te hemos enviado un correo.
PUBLICADO POR:
Katrin T.
junio 21, 2020
5 tries and still no satisfying result
PUBLICADO POR:
Katrin T.
junio 21, 2020
The color was supposed to neutralize the brassy orange in my hair and what did it do? It turned my roots orange! Again! The only part of my hair that had a nice neutral brown color. This was the fifth try!! After every try they supposedly changed the color, I explained again what I wanted, showed pictures, everything possible. The service is great, but the color is not. I am so so disappointed!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karen J. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julia E.
junio 21, 2020
Grays not covered all the way
PUBLICADO POR:
Julia E.
junio 21, 2020
Patches of gray where left around my hair. Strong Odor. Loved the smell of the shampoo and conditioner.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Julia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Julie G.
junio 21, 2020
still a little too warm
PUBLICADO POR:
Julie G.
junio 21, 2020
can you tone down the warmth please, it is a little too brassy. My hair also feels badly out of condition since using these colours?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Julie G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ellen W.
junio 21, 2020
Not effective coverage over grays.
PUBLICADO POR:
ellen W.
junio 21, 2020
Followed instructions to a T, left color on 35min, and the greys are showing through. Used medium brown. Been successfully coloring my roots for years. The stain remover does not work on skin, but does work on countertop. I will say packaging is lovely but who cares if product doesn't work.
The internet reviews about this product being #1 are based on packaging not product effectiveness.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Ellen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bobbi W.
junio 21, 2020
Gray
PUBLICADO POR:
Bobbi W.
junio 21, 2020
Did not take way my gray
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Bobbi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer O.
junio 21, 2020
Didn’t cover grey hair completely this time
PUBLICADO POR:
Jennifer O.
junio 21, 2020
This kit did not color my grey hair completely this time followed instructions exactly as package said 😢
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kim P.
junio 21, 2020
My hair turned green
PUBLICADO POR:
Kim P.
junio 21, 2020
My hair turned green
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Evelyn L.
junio 21, 2020
Very disappointed
PUBLICADO POR:
Evelyn L.
junio 21, 2020
Not the color I order. I requested to be way lighter and is so dark. Dark brown my original color was a golden brown almost blond.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Evelyn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
EDDO
junio 21, 2020
User review
PUBLICADO POR:
EDDO
junio 21, 2020
The product was okay and will probably give a better result if I am a professional. I had a hard time working on the actual coloring of the strands, separating sections and subsections. Using the brush to color, and keeping the sections away from each other is harder than I thought. By the time I finished coloring, my arms are so tired from being raised for so long. I also do not know how the hair on the back side of my head came out.
I could still see some grays even thought I followed the time required to leave it.
Again, if I am a professional, I could've yielded a better result.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Eddo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Farrah W.
junio 21, 2020
Did not lighten my hair, or cover grey.
PUBLICADO POR:
Farrah W.
junio 21, 2020
The colorist suggested this color because the shade I wanted was too light for me. She told me I would also receive a highlight kit, which I did not receive. This shade is too brassy and did nothing to cover grey hairs.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Farrah - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Yei U.
junio 21, 2020
Damage product
PUBLICADO POR:
Yei U.
junio 21, 2020
No only I got a damage product but I was charge again for the product. Very disappointed
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Yei - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine R.
junio 21, 2020
Red overload
PUBLICADO POR:
Christine R.
junio 21, 2020
Beautiful all over color but way too much red for me. I am hoping hat this time someone reads my request and I get a much lighter shade of blonde with no red.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Christine - We’re sorry to hear that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MJ V.
junio 21, 2020
Roots/ends different colors and ends were bright very fake looking copper red
PUBLICADO POR:
MJ V.
junio 21, 2020
The intended color wasn't achieved - the ends were a very fake looking shade of reddish copper and my roots are a VERY dull shade of brownish reddish yellow with a strange look. Roots/ends do not even come close to matching. Also the color was EXTREMELY high in ammonia, my hair feels really damaged and made my scalp SUPER itchy. Follwed directions to a T. Very disappointed. One of my male friends even told me it looked bad, which tells you a LOT
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
MJ - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
tracy O.
junio 20, 2020
what happenned?
PUBLICADO POR:
tracy O.
junio 20, 2020
i put color on my roots and left it on for 45 minutes. i did not wash my hair for 3 days. after about a week i had only washed my hair twice. the color has completely lifted off my roots at the hairline above my forehead. i had to use the powdered root cover up that i usually have to use after a few weeks w the drug store box of dye i sometimes use. i am extremely disappointed . The first esalon color was awesome. i dont know what happened but it was actually worse than the box dye i use... please contact me...i really dont want to post this review but could not find a way to contact you...thanks- Tracy
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Tracy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda B.
junio 20, 2020
Lots of changes
PUBLICADO POR:
Linda B.
junio 20, 2020
I have been using eSalon for 7 years. This is my first bad experience. I did not receive a shampoo or conditioner packet in my "kit". The gloves were blue medical looking gloves, not the fancy feeling white, pink, or other fun color, which broke when I put them on. The developer was a different color (opaque white vs clear white) and the smell was very strong and stung my eyes. Lastly, I color my hair every 3 weeks and use the root treatment and ends refresher each time. When it is time for my color, 3 weeks after the last color, my ends are VERY faded - I would say 2-3 shades lighter.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Linda - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Amy S.
junio 20, 2020
2 completely different tones
PUBLICADO POR:
Amy S.
junio 20, 2020
My 1st order wasn’t quite the right tone I was aiming for so I asked for the colour to be adjusted. The 1st order faded so fast aswell. The 2nd order left my hair 2 completely different colours. Neither one the tone I wanted.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Amy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee.
PUBLICADO POR:
JOANNE C.
junio 20, 2020
Orange
PUBLICADO POR:
JOANNE C.
junio 20, 2020
Horrible colour. Followed instructions exactly and the result is the worst hair colour I have ever used. Very orange roots, dry hair and hair fallen out in clumps.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Joanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna S.
junio 20, 2020
Destroyed my hair
PUBLICADO POR:
Anna S.
junio 20, 2020
Customer service -never replied , colour is absolutely not what I wanted. For an example ,picture has been send . Smell is absolutely ridiculous, I couldn't stay in the shower and breathe, almost past out , the vapour is poison .
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Anna - We apologize that you aren’t happy with your hair color. We take our clients' feedback to heart and continue to improve our products each and every day. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Cathie C.
junio 20, 2020
Mauvaise couleur
PUBLICADO POR:
Cathie C.
junio 20, 2020
La couleur n'était pas celle que je voulais !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cathie C. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Dee W.
junio 20, 2020
It's ok
PUBLICADO POR:
Dee W.
junio 20, 2020
I am canceling my order...too expensive
wrong coloring..Thanks
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Dee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jina T.
junio 20, 2020
Terrible customer service
PUBLICADO POR:
Jina T.
junio 20, 2020
Worst customer service experience I've had since Dish network 13 yrs ago.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tabatha C.
junio 20, 2020
Turned my hair orange
PUBLICADO POR:
Tabatha C.
junio 20, 2020
$400 later and I finally look “normal”. As a blonde in quarantine I got desperate and ordered from esalon hoping to bridge the gap until Salons reopened. This proved to be a very $$ mistake. Dye is NOT meant for blondes. I typically highlight. I ended up with a brassy orange mess. Esalon offered to send a toner but since it took 3 weeks to ship the color due to the pandemic I wasn’t willing to wait. They refunded my purchase - so customer service was good. That was the only good thing. I went to local beauty supply and tried toner. A little improved but still Orange. Luckily I was able to get into a salon in a neighboring state to correct the mess. Let me tell you color correction is not joke and very $$. Blondes: don’t try this at home.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Tabatha - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley G.
junio 20, 2020
Highly recommend a stronger color formula to lift root growth for all over color
PUBLICADO POR:
Ashley G.
junio 20, 2020
The process of application was simple & quick, which was great. My issue now is that my roots are a completely different color than the rest of my hair, appearing orange and unbalanced. I highly suggest working with the customers on a formula and/or process that will lift the color of the roots prior to application to blend with the rest of the color formula once rinsed.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jacy B.
junio 20, 2020
Doesn’t cover white hair
PUBLICADO POR:
Jacy B.
junio 20, 2020
Tried for the 3rd time, but unfortunately it didn’t work for me. I followed the instructions and use salon brand shampoo and still didn’t a couple days later the grays started showing. I’m much happier with Sally’s beauty products.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jacy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marj K.
junio 20, 2020
Gray showing after one wash, color fades quickly.
PUBLICADO POR:
Marj K.
junio 20, 2020
Initially, my gray looked as if it was covered. I washed my hair x1 and gray was showing again. My color continued to fade with each wash.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Marj - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anabelle Q.
junio 20, 2020
Didn’t work.
PUBLICADO POR:
Anabelle Q.
junio 20, 2020
It didn’t cover my white hair, which it’s not that much. Smells very strong also.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Anabelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cynthia D.
junio 20, 2020
Ammonia
PUBLICADO POR:
Cynthia D.
junio 20, 2020
Too much ammonia. Smell is overwhelming.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Cynthia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
PUBLICADO POR:
Dawn M.
junio 19, 2020
Mixed Review
PUBLICADO POR:
Dawn M.
junio 19, 2020
I was very happy with color, process and customer service in the beginning. The color just doesn’t last. I read many complaint reviews about this and thought it was because their hair just grew faster than they thought but now I have to say, they are correct that it is the color application unfortunately. If it were different my review would be 5. Dawn
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle M.
junio 19, 2020
Color is blah
PUBLICADO POR:
Michelle M.
junio 19, 2020
The first time I tried this color, I didn't like it and said I wanted more red. The color was changed but still no red. I cancelled my auto-subscription and still received a 3rd box of color that I will not be using. On the plus side, the color does stay really well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie S.
junio 19, 2020
what i received was good, but 2 items missing. :(
PUBLICADO POR:
Stephanie S.
junio 19, 2020
So far the quality color and ease has been good, but this order was missing the shampoo and conditioner, part of the process. not cool.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
kathy M.
junio 19, 2020
hard on my hair
PUBLICADO POR:
kathy M.
junio 19, 2020
hair dry and color lost luster after 2 washings
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Claire M.
junio 19, 2020
disaster!
PUBLICADO POR:
Claire M.
junio 19, 2020
First kit was fine auburn, the next kit my hair became almost black, not what I wanted at all! Two months later I am still trying to get my hair color back to where I want it to be...refund was issued not a problem but I spent the extra money to get a great product. Back to CVS!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Claire - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicolle F.
junio 19, 2020
Will try again
PUBLICADO POR:
Nicolle F.
junio 19, 2020
I am not sure if the gray coverage was user error or the product. I will try again and get help. I have A LOT of hair and maybe I didn’t put product everywhere. I like the color and it wasn’t hard to use.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nicolle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Emily W.
junio 19, 2020
Didn’t change my hair colour at all
PUBLICADO POR:
Emily W.
junio 19, 2020
Did 2 strand tests after 2 phone calls saying my hair could go 2 shades lighter (light brown to dark blonde) and it went darker brown
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Emily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judit S.
junio 19, 2020
Terrible
PUBLICADO POR:
Judit S.
junio 19, 2020
Costumer service 1*
Grey coverage 1*
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Judit - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
PUBLICADO POR:
Sherrie P.
junio 18, 2020
Disappointed
PUBLICADO POR:
Sherrie P.
junio 18, 2020
I was under the impression, Esalon color was supposed to be equal to salon color.....it isn't.
My roots, when using box color, turn an ugly blondish red, the salon colorist explained why, it has to do with the developer box color uses, opposed to what salons use, when I get my hair colored at the salon, its all one color, no ugly blonde red roots.
I used the eSalon today, with high hopes, to my dismay......ugly blonde red roots, so now my hair is two colors.
Plus, its such a hassle to get into the shower to finish up, you can't pour the water over your hair, with your head tilted back, don't tilt far enough, you end up pouring it down your face, tilt too far back, the water doesn't pour down your hair, it pours directly onto the shower floor.
You're supposed to use plastic clips to hold the sections of hair, the clips are not included, something you don't know when you buy, but you need them, so, you have to go try and find some.
I canceled the auto ship before I even used the product, for other reasons, but, I would have anyway, after having used it.
Editing previous review.......after less than 2 weeks of using this product, I'm already seeing a lot of grey coming back and, my hair looks ugly and faded.
There's supposed to be a 100% satisfaction guarantee, isn't there?
I'm not even 50% satisfied.
Do I get my money back??
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sherrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anahita N.
junio 18, 2020
Terrible Experience. Item never received
PUBLICADO POR:
Anahita N.
junio 18, 2020
USPS never received my order. I spoke with multiple people at USPS and they told me to let seller know to physically take the package to the post office. When I called eSalon, I was dismissed rudely by representative Staphanie E.
Please refund my money. I found an alternative solution for my hair. Experience with eSalon has been terrible.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Anahita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marilou H.
junio 18, 2020
Wrong color
PUBLICADO POR:
Marilou H.
junio 18, 2020
I ask to NOT put any red in my color and I got a color with red in it. Can I get a refund?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marilou - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tara W.
junio 18, 2020
Nice kit and colour but didn’t match my usual colour.
PUBLICADO POR:
Tara W.
junio 18, 2020
I think the kit etc is fab but the custom colour was way off. I’m a copper/ginger and the colour I got has turned my hair really red. Shame as I have extensions that I can’t use.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sylvia
junio 18, 2020
Missing items in the kit
PUBLICADO POR:
Sylvia
junio 18, 2020
First, I want to say I was very satisfied with my first coloring kit, instructions and experience using it. I received my 2nd order beginning of June......just opened the box and unfortunately was kind of disappointed. In the box there was no brush applicator, no shampoo, no conditioner....... in addition to the coloring kit, provided was only stain guard and one pair of gloves (although I recall receiving an email that number of gloves will be reduced - so no issues here). Missing other items, however, was very dissatisfying.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sylvia - We’re truly sorry that the second kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dawn M.
junio 18, 2020
Made my hair very..
PUBLICADO POR:
Dawn M.
junio 18, 2020
This product left my hair so dry and hard to brush or comb! I personally would not buy this product again cause it has ammonia in the color, no natural ingredients to improve the texture of your hair, very unsatisfied.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dawn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Barbara M.
junio 18, 2020
Disappointed
PUBLICADO POR:
Barbara M.
junio 18, 2020
My first order was perfect l was very pleased. This time not so much. It took forever to get here and it was not the same kit. I prefer applying it with a brush and the second kit did not come with one. My husband has been my helper and this technique makes it more difficult for him. Do not appreciate the bait and switch
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Barbara - We’re truly sorry that the second order did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Callie L.
junio 18, 2020
Was supposed to be dark blonde
PUBLICADO POR:
Callie L.
junio 18, 2020
I ordered a kit and the colorist actually said I should go lighter that the color I picked, so I agreed. The color I picked was a light brown and she recommended light blonde. I received my kit today and was extremely excited to color my hair. I was supposed to be dark blonde, that’s what it says on the package. It turned out almost black......I am not happy, if I could give negative stars, I would. Anyone who colors their hair knows how much harder it is to go from dark to light!!!!! My hair went from light blonde to almost black!!! I’m soooo upset.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Callie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne M.
junio 18, 2020
I like the product
PUBLICADO POR:
Anne M.
junio 18, 2020
But the color is darker than I would like. I recorded but didn't get opportunity to try a different color. This shade is too dark. Left a note for the colourist but actually want to select a new shade that may work better for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Anne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annmarie E.
junio 18, 2020
Uneven colour
PUBLICADO POR:
Annmarie E.
junio 18, 2020
Ordered this product with high hopes based on the reviews id seen. It arrived in lovely packaging with my name on the colour bottles. Everything i needed from gloves to stain removal wipes. Was a bit apprehensive as apart from going red once I've been blonde for years. Followed the instruction to the letter. My hair is still 2 colours with long roots. Only difference is its darker. I decided on this shade as i was told it was the only way to get an even all over colour. I messaged twice on my account page to question this. Still no reply. Guess ill just have to keep walking around looking like this :( Should of waited for my salon to open up again at least i would still be blonde!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Annmarie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon H.
junio 18, 2020
Unhappy
PUBLICADO POR:
Shannon H.
junio 18, 2020
The color was OK, although I thought it would be more dimensional. But it didn't cover the gray! That's the whole point of me coloring my hair is to cover the gray and it didn't. I still have to do everything if I missed a spot after coloring my hair! This is not worth the money if it doesn't cover my gray hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Janis S.
junio 18, 2020
It was darker than like brown.
PUBLICADO POR:
Janis S.
junio 18, 2020
It just came out too dark. I will cancel my subscription
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wendy C.
junio 18, 2020
wrong color
PUBLICADO POR:
Wendy C.
junio 18, 2020
As previously stated by me, I have a lot of grays. They are stubborn and will not take a light color. Therefore they did not work and am canceling any future order.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Wendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Analin G.
junio 18, 2020
Color wasnt right, the smell was too strong
PUBLICADO POR:
Analin G.
junio 18, 2020
The amonia in this smells a lot,and I asked for the color to be made lighter the second time and it still was very dark. Too expensive when you he to color long hair also.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Analin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cynthia R.
junio 18, 2020
Custom Color Set
PUBLICADO POR:
Cynthia R.
junio 18, 2020
Again, the color is too dark brown. It colors well, but is too dark. Wanted more of an eggplant (shades of plum/dark purple). Unfortunately, will have to pay more and return to salon to get the right shade.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Anisa P.
junio 17, 2020
Disappointed
PUBLICADO POR:
Anisa P.
junio 17, 2020
I really wanted to like this. The ordering process was simple, the products arrived in a reasonable time and everything was packaged nicely. The directions were straightforward and simple. I truly expected everything to go smoothly. Unfortunately, the results were a disaster. I requested a dark blonde shade to even out my growing partial highlights and get rid of my roots. What I got instead was a bottle that said dark blonde but in reality turned my hair into a medium orangey brown! The color is awful and nowhere near the results I expected. I would have been better off using a box color. I'm extremely disappointed!
Edited to add: I will amend this review as soon as a fix is received. Fingers crossed all goes well!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Anisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gertraud M.
junio 17, 2020
zu spät geliefert
PUBLICADO POR:
Gertraud M.
junio 17, 2020
die Bestellung vom 19.4 ist heute am 17.6 eingetroffen. Warum auch immer es so lange gedauert hat. keine Ahnung. Auf jeden Fall brauche ich keine weitere Lieferung mehr. Das ist sehr unzuverlässig.
lg Gertraud Müller
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Gertraud M. - Vielen Dank für Ihr Feedback. Wir bedauern, dass Ihre Bestellung spät bei Ihnen eingetroffen ist. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Melissa D.
junio 17, 2020
My colour stayed the same, no copper or red...just brown.
PUBLICADO POR:
Melissa D.
junio 17, 2020
My first order was back at the beginning of May 2020. Everything was going great until after a couple of weeks, I noticed that my shipment had not moved from a sorting facility in Los Angeles. Understanding that there were to be some delays during the COVID-19 pandemic, I reached out to eSalon through email to find out what may have happened. Assuming USPS had lost my package, the person I spoke with said that eSalon would send my order again at no charge. Great! I waited a few days, and my order shipped like usual. This time, eSalon used a different mailing service.
I live in Ontario so I knew that it probably wouldn't be here in just a few days. About 3 weeks later, I received my hair colour. I washed my hair the night before and it was too late in the evening to start colouring so I decided to wait till the next day. The colour I choose was a Medium Brown Copper Mahogany. My hair had a grown out balayage with a warm, golden blonde on the ends.
The process of dyeing my hair by myself was.....messy. I used the bowl method instead of the bottle and was also in a hurry because I wanted to get it all done before my daughter woke from her nap. (No surprise, she took a short nap.) The mixture was not nearly as smelly as the stuff you get from the drugstore. The mixture was turning purple in the bowl and I didn't think much of it because the colour of the mixture is not necessarily what's going to be on your head, correct? Anyways, I read all the instructions, proceeded as normal and then washed it all out. When choosing the colour, I assumed my natural hair colour was a medium brown, but maybe I should have said it was a dark brown because the end colour I got was basically just brown. It turned my lighter ends a dark brown and there are no obvious hints of copper. Maybe I chose the wrong colour, but I was expecting a medium copper red and got brown. I AM glad that I got the demi-permanent kind though. I will wait till it fades out to try again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stephanie P.
junio 17, 2020
Not the colour I asked for
PUBLICADO POR:
Stephanie P.
junio 17, 2020
I sent in photos of my current hair and somehow ended up with a red brown colour. At my roots it looked awful, like Duncan bannatyne. I've had to go out and buy cheap box dye to cover it as it was so bad.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lydiareed A.
junio 17, 2020
Luv the color....but
PUBLICADO POR:
Lydiareed A.
junio 17, 2020
Sadly like all Haircolor products, my grays still show!
I have to just come to the conclusion that I need to embrace this.
The colors of your product are amazing & beautiful, also gentle on hair.
I will keep referring it to friends.....
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lydiareed - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Paola A.
junio 17, 2020
two colors
PUBLICADO POR:
Paola A.
junio 17, 2020
YOU SENT ME TWO DIFERENT COLORS
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Paola - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marie A.
junio 17, 2020
Waited for long term results
PUBLICADO POR:
Marie A.
junio 17, 2020
At first I liked the results. After more than 2 weeks, my hair is very dry.
Have been using drugstore hair color for years and have never experienced this much dryness.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Caroline A.
junio 17, 2020
Colour awful
PUBLICADO POR:
Caroline A.
junio 17, 2020
Came out pink on top and all patchy after following instructions carefully, i am used to dyeing my hair and now have to have this mess corrected in JULY
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Caroline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cathy B.
junio 17, 2020
Liked the color
PUBLICADO POR:
Cathy B.
junio 17, 2020
But after a shampoo the gray hair showed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Baya D.
junio 17, 2020
Mèche test
PUBLICADO POR:
Baya D.
junio 17, 2020
J'ai pour le moment effectuer que le test sur une mèche , le résultat n'est pas satisfaisant aucun couleur n'es apparue donc je pense que la coloration est plus foncé que ce que je voulais aussi le cheveux blanc n'a pas été coloré.
Je suis plutôt déçu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Dib B. - Merci pour votre commentaire. Nous allons vous contacter afin de trouver avec vous une solution afin de remédier à ce problème. Notre garantie Coloration heureuse est primordiale pour nous, veuillez vérifier vos e-mails afin que nous puissions vous aider dès que possible !
PUBLICADO POR:
Mary R.
junio 17, 2020
It’s was ok
PUBLICADO POR:
Mary R.
junio 17, 2020
The color was a bit dull this time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle K.
junio 17, 2020
Bad outcome Wrong Color
PUBLICADO POR:
Michelle K.
junio 17, 2020
My "custom color" for my long light blonde hair is completely wrong. I requested a golden copper blonde as I was looking to go a little ginger darker blonde. The outcome is very dark brown/black with purplish undertones! Seriously crazy! How does a strawberry blonde shade turn out like this. I was given a 2 step system bc I am so light blonde I was told step 1 was to put pigment into my hair well after step 1 my hair was black so step 2 didn't work except to add a slight undertone of what I guess was supposed to be copper but instead has some purple /copper coloring. I called and was told that since I am blonde I must have porous hair and it took in to much of the toner. So ladies if you are blonde be careful bc they told me i cannot do anything about this until it fades out that is unless i want to STRIP OUT my hair (NOT) however i can start washing my hair with dish soap, really? I never take time to leave reviews but felt I needed to in this case. I will say that the packaging was beautiful and the sample shampoo and conditioner was lovely but take caution if you have light hair and are trying something other than you normal shade.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea R.
junio 17, 2020
Aufmachung und Handhabung top
PUBLICADO POR:
Andrea R.
junio 17, 2020
Das Paket kommt super daher,alles dabei und in der Anwendung klasse.
Meine Farbe wurde leider viel zu transparent, und Kupfer-Gold war leider nur Goldig-Gelb.
Bisher kam noch keine Antwort auf meine Nachricht dazu, ich bin gespannt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Andrea R. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Kaitlin F.
junio 17, 2020
Looks organgish
PUBLICADO POR:
Kaitlin F.
junio 17, 2020
Wanted blonder. Afraid looks too orangish. Was pretty easy and texture fine but not really happy with color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kaitlin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Alyssa B.
junio 17, 2020
Didn't quite cover my grey
PUBLICADO POR:
Alyssa B.
junio 17, 2020
I like the color, but it didn't conquer my most stubborn gray around my hairline. I left it on the whole time. Also, the conditioner didn't give my hair the same "slip" that others I have used in conjunction with hair coloring products have given me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alyssa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristina H.
junio 17, 2020
I Expected Better
PUBLICADO POR:
Kristina H.
junio 17, 2020
I certainly dont mean to offend, but my honest opinion is that I've done an equivalent job with Color Silk $3.00 box of dye.
Normally, I don't bother to follow the coloring instructions, because I've been dying my hair for eons. This time, I took extra special care to follow every instruction to the T. I timed roots then did my ends, and even had some leftover dye to mix with water and massage in in the shower.
Sadly, my roots came out very dark, while the bulk of my hair is a brighter shade of red. They didnt blend well at all. My hair feels much drier and frizzy.
Anyway, thank you for the opportunity to have this experience. It was a really nice kit, but your product just isn't for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maura C.
junio 17, 2020
TERRIBLE COLOR and poor quality product!
PUBLICADO POR:
Maura C.
junio 17, 2020
My hair is now a dry, bland brown with no shine. Hate it. Complained to esalon but got charged for another dose. Please do not send me any more of this junk.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra K.
junio 17, 2020
Still not covering my roots
PUBLICADO POR:
Sandra K.
junio 17, 2020
I have white and grey roots. This is the second time I have tried salon color and, even after adjusting color and following directions EXACTLY as written, the coverage is suboptimal. I am going to try another brand of color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roxanne M.
junio 17, 2020
Has turned my hair to straw and my ends look like crap
PUBLICADO POR:
Roxanne M.
junio 17, 2020
Stopped coloring my hair because of OTC brands made my hair overly porous and look like straw. Salon dyes were better be cause they were custom but I did not want to send $120 in the salon every 6 weeks for my super long and thick hair. Esalon with their custom blends seemed to be the right fit to still get custom color and not cost an arm and a leg. First two shipments seemed not to destroy my hair like OTC color and I was happy. Since then, each consecutive dye seems to have made my hair progressively worse and it is awful now. It also seems like custom color does not realize that your roots my need refreshing more than annually when your hair falls more than halfway down your back. Really so disappointed with this service.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Roxanne - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jasmine K.
junio 16, 2020
Color
PUBLICADO POR:
Jasmine K.
junio 16, 2020
Color wasn't right i ended up copper instead of red
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jasmine- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lindsay C.
junio 16, 2020
Orange, not beige :’( 😢
PUBLICADO POR:
Lindsay C.
junio 16, 2020
My hair hasn’t been dyed in two years, and two years ago all I got was a few highlights which have grown out to my ends. So basically. All virgin hair. I was really hesitant to try out e-salon because dying my hair isn’t something I do all the time, it’s rare because I’m really trying to take care of my hair. But I digress, this summer with the quarantine from covid, I thought I’d do something to make myself happy. And since there are no hairdressers open due to the quarantine I tried e-salon, given its excellent reviews. My hair is naturally a medium blonde, veering on the dark blonde side in the winter, and gets quite light in the summer. All I wanted was to add some ashy/beige blonde to it so that it was lighter before the summer started. I had to wait a really long time for my order, but again, covid and I’m in canada, so I understand. Today I took the plunge. I followed the instructions, and I even rinsed with purple shampoo and conditioner after. But I so regret it now, as my hair is all orange. Brassy, coppery orange. If I could attach a picture I would. I’m so sad, because now I feel like I’m going to have to dye it again sooner than later because it looks so bad :( and the salons aren’t open yet, not to mention I don’t have the money right now to pay for a professional. Maybe if you want to go black or red esalon will work for you, but the colour that was chosen to be mixed with my 20volume developer didn’t have enough ash in it, so I’d think twice before lightening with e-salon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lindsay- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jessica P.
junio 16, 2020
Didn’t cover gray
PUBLICADO POR:
Jessica P.
junio 16, 2020
I was meticulously thorough with my application and kept the color on for longer than the recommend time but many of my grays are still gray.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jessica- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
D M S.
junio 16, 2020
Been over a week still no color, package is now in Kentucky.... Im in MD....
PUBLICADO POR:
D M S.
junio 16, 2020
So I ordered my color, its shipped and I even spent the extra 5$ to get it quicker... what a laugh, it isn't even in my state yet delivery a week from now... so much for fast track... After I get this im done and will go back to Madison Reed so cancel my account. Well its been a week, no color yet.... checked tracking and its still in another state... are you fucking kidding me..... Never again.. Madison Reed and Ulta send my color out in a day or 2 so Esalon you can kiss my ass and I will continue to warn people about your shitty practices...5$ to fast track and here it is a week later and nothing...... What a rip off..... If I could give zero stars I would but elsalon has to be greedy and cant even allow an actual rating.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
DM - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Pauline E.
junio 16, 2020
Not what I want
PUBLICADO POR:
Pauline E.
junio 16, 2020
I sent it back, because it was ordered in error
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pauline- We’re so sorry to hear about your recent experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ellie M.
junio 16, 2020
Washed out in 2 washes
PUBLICADO POR:
Ellie M.
junio 16, 2020
My hair colour washed out within 2 washes, very disappointed, I’ve ordered twice and it has done this both times
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Elie M. - Thank for your feedback. We are sorry to hear that you're unhappy with your color. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carima G.
junio 16, 2020
Déçue
PUBLICADO POR:
Carima G.
junio 16, 2020
Trop compliqué et trop long à appliquer seule, heureusement mon mari me l a appliquée. Les cheveux blancs sont réapparus 10 jours après la pose sur 5 cm donc ce n est pas la repousse mais la couleur qui n a pas tenue.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Carima G. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider !
PUBLICADO POR:
Denise M.
junio 16, 2020
Too dark again
PUBLICADO POR:
Denise M.
junio 16, 2020
Left hair soft but still dark for a dark blond
Please cancel all future hair color
Resorting to a salon 😕
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Katia A.
junio 16, 2020
not ordered
PUBLICADO POR:
Katia A.
junio 16, 2020
I did not order these items.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie D.
junio 16, 2020
Inconsistent coloring
PUBLICADO POR:
Jamie D.
junio 16, 2020
The most recent color I got is not a change from what I normally get. The color set very inconsistently. It’s coming off inconsistently too. I haven’t changed water or products so this really surprised me. I’m not happy with the results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jamie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Vickie B.
junio 16, 2020
Got what I paid for
PUBLICADO POR:
Vickie B.
junio 16, 2020
My hair was way too dark even after personalization. A professional I am not, and my hair showed I got only what I paid for. I did not like the long term results.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
VIckie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
RiverVal
junio 16, 2020
Messiest Dye I've Ever Tried - Color Not Right
PUBLICADO POR:
RiverVal
junio 16, 2020
Let me start by saying I have regularly dyed my hair for over 10 years now myself, using both many different kinds of box dyes and professional dyes.
Pros:
1. Hair feels healthy afterwards and not dried out
2. Customer service is responsive and helpful
3. The kit is really fun, there's a poem on the box and your name is on everything. Instructions are straightforward and easy
Cons:
1. They had trouble getting the color "black" right. This was actually a big reason for me to try a new brand: "they can't possibly mess up black, right?"
Initially when picking out my color, I did not get an option for blue-black, just "soft black" which we all know is just dark brown. In the comments, the company had responded to others that if their color wasn't there, to pick the closest one to it and leave comments about what you actually want so this is what I did.
My first coloring left about 2-3 inches of my roots dark brown while the rest of my hair was jet black from the box dye I had previously used (I took pics and sent it to them with my feedback). I decided to give them another chance and wrote some feedback to get my formula adjusted. Second round was a little better but still not black. Third round was the same and that's when I canceled my subscription
2. This dye sort of feels normal throughout the process until I got out of the shower: there were splashes of dye ALL OVER MY BATHROOM! It had splashed out of the shower while I rinsed it literally everywhere, there was even some close to the ceiling somehow! Like I mentioned before, I have dyed my hair with many different kinds of dye and not a single one has splashed all over the place like this one did while being rinsed - be super duper careful during your process and check everything twice when you're done.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rafalina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Toni D.
junio 16, 2020
Don't Count on Receiving your Color On time...
PUBLICADO POR:
Toni D.
junio 16, 2020
My first order was May 16. It is now June 16 and I've yet to receive my color for which I requested a 3 week reordering schedule. So now I've switched to receiving color every two weeks so perhaps I can then inventory a back order of supplies whereupon I can, in fact, apply color on a 3 week schedule...
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Toni - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Meg M.
junio 16, 2020
I never received this order.
PUBLICADO POR:
Meg M.
junio 16, 2020
Can you please tell me how to get in touch with you? I can't find a phone number anywhere on your site. This order shipped May 30 and I still do not have it. Please call me at 410-310-2209
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Meg - We are sorry to hear you have not received this order. I have reached out to you personally via email and phone call. We'd welcome the opportunity to speak with you personally. Please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience. We look forward to speaking with you soon.
PUBLICADO POR:
Nichole D.
junio 16, 2020
Good value for introductory price
PUBLICADO POR:
Nichole D.
junio 16, 2020
Kit came boxed adorably with everything needed to do the job. Colored my hair may 29 looked great but today on june 16 the grey is already coming thru again noticed it few days ago. I need something that's gonna last more than 2 weeks with minimal washing or i cant justify the value of paying more than a walmart boxed garnier.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Nichole - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Jordan E.
junio 16, 2020
Kit Was Nice, Color Was Wrong
PUBLICADO POR:
Jordan E.
junio 16, 2020
The presentation and packaging was awesome. Instructions were easy to follow. However, the color was completely off. I wanted to go from bleach blonde to dark blonde and instead I now have very dark brown hair... I followed the instructions exactly. Contacted customer service a few days ago and have received no help to fix this. I’m disappointed.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jordan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Renee H.
junio 16, 2020
Fades
PUBLICADO POR:
Renee H.
junio 16, 2020
I notice that the color fades and that is a concern for me. I do not wash my hair daily. Can you check into the formula and see if adjustments can be made?
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Renee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cami M.
junio 16, 2020
Didn't color my gray roots
PUBLICADO POR:
Cami M.
junio 16, 2020
I only gave 3 stars because it didn't cover my roots. I liked the overall product and was quite easy to apply.
I only used it as a root blender as I have highlights done.
Thanks ~
Cami M
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Cami - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Diane K.
junio 16, 2020
Hair loss caused by eSalon products
PUBLICADO POR:
Diane K.
junio 16, 2020
Hello - I am experiencing hair loss (about 50%) from use of your product. i have not changed other products I am using. Please connect me with legal to discuss. Thanks, Diane
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Diane -
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
PUBLICADO POR:
Allyson J.
junio 16, 2020
Not satisfied
PUBLICADO POR:
Allyson J.
junio 16, 2020
Will be cancelling order
Hair was dry after application
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Allyson- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Holly S.
junio 16, 2020
Not the Right Color and Not Enough Dye
PUBLICADO POR:
Holly S.
junio 16, 2020
The color I wanted- cool/neutral lighter blonde- was vetoed by my consultant. I said ok- they apparently know best. So, I instead got a generic medium blonde color. I told them my hair pulls warm and I didn’t want that- but I now have deeply warm medium/dark blonde hair anyway.
Also, I explained that I have very fine, very thick and very long hair- and as a result- I was given 2 small bottles of dye/developer. Not enough. Nope nope nope. There are some places underneath my hair which were not saturated enough to be even.
I really wanted to like this but I just don’t know how to be successful using this product when I’m not being heard in the consult- I guess if I were to try again I would just pick whatever color I wanted and ignore the colourist suggestions idk. Maybe I’m just annoyed because my hair is now nearly mustard coloured. Ugh. If I’m being generous, I’d say I t’s not terrible, I guess, but it’s not what I wanted.
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PUBLICADO POR:
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Respuesta de nuestros expertos
Holly- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Crystal G.
junio 16, 2020
Such high hopes!!
PUBLICADO POR:
Crystal G.
junio 16, 2020
I had such high hopes, I watched and waited. I read so many reviews, and finally I decided okay im gonna try it. Took the towel off of my head after the shower and I couldn't even tell that my husband and I had just spent all of our time together trying to give me the hair color that I have always wanted!! Nothing! Two bottles and....NOTHING!! I followed the instructions to the letter!
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PUBLICADO POR:
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Respuesta de nuestros expertos
Crystal- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joanne D.
junio 16, 2020
Color too light
PUBLICADO POR:
Joanne D.
junio 16, 2020
The color was too light plus did not last on my hair for more than a week. It’s very hard to wash the color out. I had a terrible allergic reaction to this product.
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PUBLICADO POR:
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Respuesta de nuestros expertos
Joanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jane P.
junio 15, 2020
Nice concept, but doesn't cover gray well
PUBLICADO POR:
Jane P.
junio 15, 2020
Not very good coverage. Gray was still visible after use
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jane- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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