This turned my hair bright orange in my root and did absolutely nothing to ends. They look the same. It smelled awful and my hair feels so dry and damaged. I would not use again. The color formulation sounded right and had no orange or copper in it but it turned my hair bright copper orange. I hate it and am currently redoing it to my cool toned red ruby color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Olivia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amanda C.
junio 28, 2020
Not what I asked for
PUBLICADO POR:
Amanda C.
junio 28, 2020
I asked for gentle highlights for my blonde hair.
Got sent a block colour that I won’t use.
I had three email exchanges which I asked about highlights vs dye and was ignored and just sent my kit.
Also invested in the tools to do it properly and obviously now a waste of money as won’t use a dye that isn’t what I asked for.
Formulaic service that doesn’t tailor to what you ask for which isnt how this was advertised.
V disappointing
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Amanda C. - We appreciate your feedback and apologize for the confusion. You will be contacted by one of our Color Experts shortly. Thank you for your patience.
PUBLICADO POR:
Tanya R.
junio 28, 2020
Gentle but only effective on grays
PUBLICADO POR:
Tanya R.
junio 28, 2020
My purple color was a disappointment as if came out copper!!! It was also extremely subtle. But my hair felt soft and not damaged.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tanya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Vanaja R.
junio 28, 2020
Different color
PUBLICADO POR:
Vanaja R.
junio 28, 2020
I would like you to match my pictures, but I cannot send you. the adjust color since the send button is not lit up.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Vanaja - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
AMNEH A.
junio 28, 2020
Did not change hair color
PUBLICADO POR:
AMNEH A.
junio 28, 2020
Unfortunately it barely showed any change! I was hoping for a beautiful vibrant violet color with a red undertone like I used to get with the boxed hair coloring system I used to use.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Amneh - We’re very sorry to hear that you were so disappointed with your Custom Color-- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Barbara W.
junio 28, 2020
didn't work for me
PUBLICADO POR:
Barbara W.
junio 28, 2020
Color was too blonde. Not even close to my color.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sheri B.
junio 28, 2020
I canceled
PUBLICADO POR:
Sheri B.
junio 28, 2020
Made my hair super dry
Not good grey coverage they recommend leaving in longer 45 minutes
I feel same as box colors
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sherri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Iryat
junio 28, 2020
...
PUBLICADO POR:
Iryat
junio 28, 2020
2nd wash and did not cover as much as expected.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Iryat - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Xenia R.
junio 28, 2020
Expected Better Product
PUBLICADO POR:
Xenia R.
junio 28, 2020
I specifically said I wanted to cover gray hair, but this hair color did not do that. Also sent a picture, so the colorist could guide herself and the color I received made my hair color darker. I followed the instructions, just went over 1 minute of what is instructed. I'm dissapointed, not sure if I will reorder. One good thing is that the color doesn't dry your hair, had high hopes, but it didn't work as I expected!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Xenia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jayme G.
junio 28, 2020
Not satisfied!
PUBLICADO POR:
Jayme G.
junio 28, 2020
Not satisfied at all. The color made my hair brassy with an orange tint.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jayme - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle M.
junio 28, 2020
2 different colors
PUBLICADO POR:
Michelle M.
junio 28, 2020
Roots are lighter than the rest of my hair. The same thing happened with my previous order. I informed the colorist prior to the new hair color being sent. I’m not sure why the formula is made lighter on the roots and darker on the ends when new hair growth takes hair color easier and stronger than your ends. Thanks but I’ll be going back to box dye for now.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
DiDi
junio 27, 2020
Colour Kit
PUBLICADO POR:
DiDi
junio 27, 2020
Great service, I loved the individuality of it all, but the colour you arranged for me was horrible. It was the worst colour I've ever had my hair. I had to dye over it with a dark brown a couple days later. It's a shame, because I really liked the idea of it. Maybe I'd use you again, but this time I'll pick the shade myself.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
DiDi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Katrina M.
junio 27, 2020
DID NOT LIKE THE COLOR AT ALL
PUBLICADO POR:
Katrina M.
junio 27, 2020
too magnetta I was looking for a bright red blonde
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Katrina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nikita S.
junio 27, 2020
So many chemicals- it literally smokes! Ruined my hair
PUBLICADO POR:
Nikita S.
junio 27, 2020
My headline says it all- so, so unhappy. My hair has been totally ruined to the point where my hair end have become like hay!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Nikita - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nicola P.
junio 27, 2020
Initially very pleased
PUBLICADO POR:
Nicola P.
junio 27, 2020
Was initially very pleased with the colour and covering. However after only 2 weeks my grey was showing through and not from regrowth. It had been applied correctly and i used their colour shampoo and conditioner. I have sent an email asking if my colour can be adjusted and they said yes. Hopefully the next one will do a better job of covering the grey until my next dye is due.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Nicola - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Silke A.
junio 27, 2020
Roots too light
PUBLICADO POR:
Silke A.
junio 27, 2020
I need a darker color for the roots
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Silke - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Vicky R.
junio 27, 2020
My Medium-dark Blonde roots turned a bright orange color.
PUBLICADO POR:
Vicky R.
junio 27, 2020
I haven't colored my hair in a year (which was done by a professional colorist at professional salon and matched my natural hair color previously). I used your product and my hair turned a bright orange tint at the root nonetheless... I won't be using your product.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Vicky - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judit S.
junio 27, 2020
Professionaly presented
PUBLICADO POR:
Judit S.
junio 27, 2020
However... The ammount of one set wasn’t enough to cover all my hair (luckily I had 2). The colour is quite nice, but not close to what I wanted/expected.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Judit - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mustafa Faruk �.
junio 27, 2020
Die gewünschte farbe kam nicht zu stande
PUBLICADO POR:
Mustafa Faruk �.
junio 27, 2020
Ich hatte mir die auch bestellt. Die gewünschte farbe kam nicht zu stande. Es hat übelst nach Ammoniak gestunken. Die Haare wurden stumpf und total strohig. Nach vielem auswaschen der Haare, war der Geruch immer noch in den Haaren... Kopfschmerzen hatte ich ständig.... Mein Arzt wusste am ende auch nicht wovon die stammten... bis ich am ende meine haare nochmal mit was anderem gefärbt hatte, war komischer weise die kopfschmerzen weg.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Mustafa F. - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Lisa C.
junio 27, 2020
Not worth it
PUBLICADO POR:
Lisa C.
junio 27, 2020
The one box I used was too light And did not cover all of my gray.
The second box, I did not know I was getting, will be thrown out. Plus it took me a while to figure out how to cancel the monthly subscription I was not aware I signed up for.
My hair salon is back open. Thank Goodness!!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amanda T.
junio 27, 2020
DO NOT USE
PUBLICADO POR:
Amanda T.
junio 27, 2020
I got this product to dye my hair my natural color and cover some grays as well as even out some old box color. This stuff, the ammonia first of all IS HARSH. It’s a day later I’ve washed my hair 3 times since coloring and it’s still SO STRONG. Additionally, I ordered dark brown. My hair is PITCH BLACK and I didn’t even leave it in for the full 30 min. Plus my hair feels like legit straw. Customer service is great but I will never use this product again nor do I recommend it. My hair was so healthy before this I’m so upset. And the ammonia is irritating so badly not only me but my boyfriend. DO NOT USE.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily K.
junio 27, 2020
Wrong color
PUBLICADO POR:
Emily K.
junio 27, 2020
Ordered a natural looking red and it turned out way too fake. Not what was pictured. The kit was also missing the shampoo and conditioner Giving 2 stars because I was impressed with the presentation the color and other materials came with.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Emily - Thank you for contacting us. Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring.Please let us know if there is anything else we can help you with!Thank you for contacting us.Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring.
Please let us know if there is anything else we can help you with!
PUBLICADO POR:
Marita G.
junio 26, 2020
Leider nicht passend
PUBLICADO POR:
Marita G.
junio 26, 2020
Leider war die Farbe auch nach Anpassung überhaupt nicht anders als vor der Anpassung.
Laut Angabe wurde die Rezeptur zwar geändert, gezeigt hat sich das an meinen Haaren nicht.
Ich hatte mir mehr versprochen. Deshalb gehe ich doch lieber wieder zum Friseur.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Marita G. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Gina C.
junio 26, 2020
NIce colour
PUBLICADO POR:
Gina C.
junio 26, 2020
Nice Color but just didn't Lighten my Roots enough to match my Ends , however Lovely product and definitely worth giving this company a try as I understand you cant get it right for everybody
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Gina C. - Thank you for your feedback. We’re so sorry to hear that you were unhappy with the results of your custom hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alison M.
junio 26, 2020
Good product bad custom Color
PUBLICADO POR:
Alison M.
junio 26, 2020
light brown ended up as darkest brown
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Alison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Beata T.
junio 26, 2020
Avis
PUBLICADO POR:
Beata T.
junio 26, 2020
Sur le racin vite parti se couler, l'odeur des produit pas bonne.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Beata T. - Merci de nous avoir contactés et pour vos commentaires. Nous sommes désolés d'apprendre que notre couleur n'ait pas répondu à vos attentes et que l'odeur vous ait dérangée. Nous allons vous contacter par email afin de trouver avec vous une solution pour que vous obteniez la meilleure couleur qui soit.
PUBLICADO POR:
Carri B.
junio 26, 2020
Shipped twice and never received.
PUBLICADO POR:
Carri B.
junio 26, 2020
Product was shipped twice and never received.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Erin G.
junio 26, 2020
never getting it right
PUBLICADO POR:
Erin G.
junio 26, 2020
they never give me the color i ask for - my requests are ignored
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Erin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly M.
junio 26, 2020
Just ok
PUBLICADO POR:
Kimberly M.
junio 26, 2020
It seems darker than last time and once again more brown than red.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chrissy D.
junio 26, 2020
Okay
PUBLICADO POR:
Chrissy D.
junio 26, 2020
This product doesn’t cover grays like it says it should. I was using my hair dye from sallys. Only reason I tried this is because my sisters hair looked amazing. Not so good results on me.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Chrissy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rita R.
junio 26, 2020
Haarfarbe
PUBLICADO POR:
Rita R.
junio 26, 2020
Farbe ist nicht ganz so wie ich sie mir wünsche. Zu viel Gelbstich.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Rita R. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
That Brit
junio 26, 2020
Not as I expected
PUBLICADO POR:
That Brit
junio 26, 2020
I followed the instructions very carefully as I did not want any mistakes, however, once I had washed out the color after the 30 minute wait time I have pink hair at my roots ! I am so upset.
I usually go to a salon but with the COVID, I was desperate to do something with my hair, but using your product has shown me that I should have waited for m salon to reopen.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Izabela K.
junio 26, 2020
change color
PUBLICADO POR:
Izabela K.
junio 26, 2020
i need change color
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Izabela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best.
PUBLICADO POR:
Kieutrang N.
junio 26, 2020
No velvet tone seen at all, not even subtle!
PUBLICADO POR:
Kieutrang N.
junio 26, 2020
Not really happy with the outcome as no velvet tone seen at all. My hair just looks like darkest brown with a hint of red at top/root which was ok, even though I didn't plan to have red tone, but the rest didn't have any velvet tone at all! I chose this option as I really like that tone. I noticed that the color diagram for bottle 2 shows quite a large portion of velvet but not sure if it was because the dark brown was too strong that overpower the velvet tone or the time instructed was not long enough (only 10 minutes for bottle 2). Is there any way we can fix that?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kieutrang - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa C.
junio 26, 2020
Where’s my color??
PUBLICADO POR:
Lisa C.
junio 26, 2020
It never came!! It’s been over a month!!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
junio 26, 2020
OK, not great.
PUBLICADO POR:
.
junio 26, 2020
I was excited to try this but I am pretty disappointed. First I called customer service about my order because it looked like it was just sitting at USPS and the person who answered was just plain rude, no other way to put it. I did get my colour a few days later and tried it last night.
Overall it was easy to use and the instructions are well written.
Here is what is not good-
1. This is most definitely not made for long-haired ladies. There was nowhere near enough colour to cover my hair and I can see where I ran out. So if you have long, thick hair, beware, you will not get enough product.
2. There was no shampoo or conditioner in the box. Not a big deal, I used my own, but don't advertise it if you don't plan on putting it in the box.
3. The ammonia smell is pretty bad.
I am going to give this one more try, but as a first experience, I have to say less than good.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kathie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine S.
junio 25, 2020
Hair colour
PUBLICADO POR:
Christine S.
junio 25, 2020
I ordered pearl blonde & ended up ginger spice !! I have asked for an adjustment to colour & will keep you informed as to how that comes out .
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
T S.
junio 25, 2020
Be prepared to wait weeks for delivery
PUBLICADO POR:
T S.
junio 25, 2020
The product leaves your hair feeling great. The color is pretty good at first, but quickly fades and the grey coverage is not the best. The main reason why I canceled after only a few months was it took over 2 weeks to receive my color every time! It would list that the product shipped on my order date, but the method they use is not reliable. The last time, it "shipped" on June 10th and as of today, June 25th, I have yet to receive my color. Absolutely unacceptable and ridiculous. Definitely not worth the delay and wait.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
T.S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle G.
junio 25, 2020
Not received 😢
PUBLICADO POR:
Michelle G.
junio 25, 2020
I still haven't received neither of my shipments
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Allison L.
junio 25, 2020
Literally no change to my hair color
PUBLICADO POR:
Allison L.
junio 25, 2020
Colored with one of the bottles and saw very little change so I waited two weeks and used the second bottle and nothing. I was hoping for subtle but my hair literally looks the same. Disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Allison - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Vanessa S.
junio 25, 2020
I wanted to give another try
PUBLICADO POR:
Vanessa S.
junio 25, 2020
I really wanted to like this company but after trying the product again I was really let down. I put in the notes the color I wanted to achieve and the stylist didn't even read them and somehow I ended up with a way darker color. Even after reading the instructions twice. Shipping is so slow and my happy dyeing kit didn't even come with any shampoo or conditioner which was strange cause my first one did. The color I received isn't that bad but it was not even close to what I asked for.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Vanessa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca J.
junio 25, 2020
Nice colour initially
PUBLICADO POR:
Rebecca J.
junio 25, 2020
Nice colour initially but faded after a few weeks. Not much difference to shop bought dye.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
LISA
junio 25, 2020
overpowering smell
PUBLICADO POR:
LISA
junio 25, 2020
I personally didn't like the smell of the product. Too toxic for me. Also the gray coverage on my roots lasted only ten days ( I do not wash my hair daily).
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lizzy C.
junio 25, 2020
Color very similar
PUBLICADO POR:
Lizzy C.
junio 25, 2020
Color seemed similar to what I ordered. I did not receive a “Welcome Kit” so I don’t feel Like I had the resources to color my hair like they suggested. I totally missed a lot of grays!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lizzy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gail B.
junio 25, 2020
No match
PUBLICADO POR:
Gail B.
junio 25, 2020
I sent a picture of the color I once had. The change I requested to the formula was way off. Needed a lot more red and less blond. I did say add a small amount of red and I am sure that is what was followed instead of the photo. We will get it next time. No big deal. Still love your product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gail - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Wassila
junio 25, 2020
Delivery Time
PUBLICADO POR:
Wassila
junio 25, 2020
The color is good however the waiting time for delivery is so long; it takes at least a month to receive the shipment in Canada.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Wassila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sheila S.
junio 25, 2020
not happy
PUBLICADO POR:
Sheila S.
junio 25, 2020
I got an email saying the stylist was changing the color I selected because it was too dark. I chose the lightest medium brown option I was given online. I used the color this morning, and my hair is nearly black. I am so disappointed. I do not like your process, with no pictures of what the color should look like before using.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sheila - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nancy B.
junio 25, 2020
Too dark
PUBLICADO POR:
Nancy B.
junio 25, 2020
Color was too dark and brassy. It did cover the gray though.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gabriela M.
junio 25, 2020
Missing brush
PUBLICADO POR:
Gabriela M.
junio 25, 2020
Very disappointed that the kit came and was missing the essential part, the brush applicator!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gabriela - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christina M.
junio 25, 2020
A few quirks
PUBLICADO POR:
Christina M.
junio 25, 2020
I had spoken to a colorist and I told her I wanted my hair to be a deeper red with a touch of brown. I got the opposite. I'm okay with the color but would have liked a deeper red color. Also I thought I was supposed to get a shampoo and conditioner with the set and I didn't get that either. I think those that pack the boxes should be more aware of what should be in the order.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chantelle S.
junio 25, 2020
Same
PUBLICADO POR:
Chantelle S.
junio 25, 2020
I loved the presentation but I followed the instruction to the T and my color haven’t changed . I left it on there the recommended time and it’s
Literally still the same color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chantelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Mimi P.
junio 25, 2020
Not happy with newest color set
PUBLICADO POR:
Mimi P.
junio 25, 2020
This newest color set had a new shampoo and conditioner that had too strong of a fragrance and didn't seem to make my hair feel as soft as the previous shampoo and conditioner. This set also seemed to have less color and only had 1 set of gloves in it, when it normally has two. Also the last 2 times I have used the coloring, it is not covering the grey at the temples and widows peak even though I am putting color there first and leaving it on for 20 minutes before starting the rest of the coloring.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Mimi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Eva N.
junio 24, 2020
:( ganz andere Farbe
PUBLICADO POR:
Eva N.
junio 24, 2020
Die Farbe ist anderes als auch dem Bild und gefällt mir nicht. Habe alles so gemacht wie es beschrieben war.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Eva N. - Vielen Dank für Ihr Feedback. Wir bedauern, dass wir Ihre Erwartungen nicht erfüllen konnten und hoffen, dass Sie uns die Möglichkeit geben, es wiedergutzumachen. Wir würden uns über Verbesserungsvorschläge sehr freuen. Die Zufriedenheit unserer Kunden steht bei uns an erster Stelle – das garantieren wir. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Michelle R.
junio 24, 2020
Grey again
PUBLICADO POR:
Michelle R.
junio 24, 2020
I absolutely love the product and colour but I’m already suffering grey routes again. Unless anything can be done to make the product last longer? My hair certainly does not grow fast either!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michelle R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
JANE W.
junio 24, 2020
Did not take
PUBLICADO POR:
JANE W.
junio 24, 2020
I was disappointed that the hair dye did not take despite following instructions. It was the worst home experience. I have used your product in the past and this did not happen
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patti B.
junio 24, 2020
Not blonde at all
PUBLICADO POR:
Patti B.
junio 24, 2020
My hair was in great shape after using this product, but it was supposed to be blonde and it was a medium brown with red tones. It looked nothing even close to the picture that I sent them. I have discontinued my subscription.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patti - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tatiana T.
junio 24, 2020
Not for me
PUBLICADO POR:
Tatiana T.
junio 24, 2020
Didn't opened the product. Too dark? Are unopened bottles returnable? Would like a lighter color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tatiana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ellen J.
junio 24, 2020
Hair became red
PUBLICADO POR:
Ellen J.
junio 24, 2020
The tone made my hair more red and did not cover all the greys despite using it for 5 minutes more than recommended.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ellen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Liz R.
junio 24, 2020
Not Happy
PUBLICADO POR:
Liz R.
junio 24, 2020
The color was not dark enough. My hair looked ashy I usually use a product that leaves my hair jet black and shiny. My husband even noticed the dullness of the hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Liz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Vivian G.
junio 24, 2020
Color not noticeable
PUBLICADO POR:
Vivian G.
junio 24, 2020
I was very excited to use your product. But disappointed when I had to stand in the light to see the red in it. My friends didn’t even notice I had put a color in it. I’m hoping this other color will pop
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Vivian - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jahan R.
junio 24, 2020
Doesnt cover grey hair
PUBLICADO POR:
Jahan R.
junio 24, 2020
The colour didn't cover my greys. The colour didn't even show on my natural hair which was disappointing
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jahan R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kathleen P.
junio 24, 2020
Not worth it
PUBLICADO POR:
Kathleen P.
junio 24, 2020
No better than Loreal for the money. Shampoo which was part of the instructions and should have been in package wasn't there. Not a good first impression Will not have a second impression.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
A D.
junio 24, 2020
Not good colour
PUBLICADO POR:
A D.
junio 24, 2020
Colour was too strong. I tried it twice more but each time asked for changes. I’ve now given up with it.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
A D. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
serena C.
junio 24, 2020
COLOR NEEDS TO BE A LIGHTER SHADE BROWN...NOT YOUR FAULT.
PUBLICADO POR:
serena C.
junio 24, 2020
AFTER 2 ORDERS, IT TURNS OUT THAT I NEED A LIGHTER SHADE OF BROWN...JUST A BIT. I WILL USE WHAT YOU LAST SENT ME , BUT PLEASE HOLD NEXT ORDER FOR 4 WEEKS . THEN SEND AN ORDER OF LIGHTER SHADE BROWN.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Serena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sengül G.
junio 24, 2020
Null
PUBLICADO POR:
Sengül G.
junio 24, 2020
Es ist nichts geworden
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sengül G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Rachel W.
junio 24, 2020
Orange roots, not ash!
PUBLICADO POR:
Rachel W.
junio 24, 2020
Turned my silvery grey roots to orange. Color has red in it maybe? I am more that 50 percent grey and HAD a level 8 blonde highlights...until I had to tone it all myself to try to blend this out. Now I gotta go to the salon to spend more money. This company is a waste of time and money. Got better results from l'oreal.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rachel -We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Pita R.
junio 24, 2020
I asked for lighter and less gray
PUBLICADO POR:
Pita R.
junio 24, 2020
Colored my hair this morning. It is not even close to a light or golden blonde shade. It’s not dishwater blonde to light brown with a gray hue. I’m very not happy. Even my 5 year old neighbor boy noticed my hair is exponentially darker. I hate this color. Is it safe to use box dye or have it professionally fixed within a day or two of using your product?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Pita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gerin C.
junio 24, 2020
I do not like the shampoo and conditioner you sent
PUBLICADO POR:
Gerin C.
junio 24, 2020
Hi
I really don't like the idea that you substituted the usual shampoo and conditioner for Altera Caviar shampoo and conditioner samples. First off, they are half the size of your usual shampoo and conditioner. If you want to include a free sample, that is up to your marketing dept., but don't substitute it for what the customer expects to get . It's just not the right way to market something new. I'm a bit dissapointed with this order now, as I really liked the conditioner tube that came with my first order.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gerin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Wanda B.
junio 24, 2020
DID NOT MATCH MY COLOR
PUBLICADO POR:
Wanda B.
junio 24, 2020
I do not want any more of your hair color. It did not match so I want you to cancel my shipments. I am disappointed that you do not give me the right to cancel any further shipments without going through all of this trouble. You need to add a place to CANCEL. I also want my credit card number removed from your site.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Wanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelly P.
junio 24, 2020
Downward Spiral into the Pit of Disappointment
PUBLICADO POR:
Kelly P.
junio 24, 2020
No shampoo.
No conditioner.
"Samples" of Alterna Caviar were empty, sealed packets of air.
What. A. Messy. Experience.
This used to be a good product. This is now a waste of my time and extremely frustrating.
I'm going back to an actual salon now that they're opened again.
~K
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
sharon B.
junio 23, 2020
Too dark
PUBLICADO POR:
sharon B.
junio 23, 2020
I have ordered several times and the color is still brownish red, too brown. I am aiming for more red but i never get that color.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susamsa L
junio 23, 2020
Not sure what happened this time but not too happy
PUBLICADO POR:
Susamsa L
junio 23, 2020
I just got my second color done and I’m disappointed. I requested better coverage, which appears to be there but my hair was left like straw!! I have never had a color dry my hair this way. I also lost huge chunks of hair!! I don’t know if they used a different brand of color or what, but the soft shiny hair that I got the first time went the complete opposite this time. I’m not sure I will continue my color with esalon.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Susamsa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly.
PUBLICADO POR:
Mélisande G.
junio 23, 2020
Pas les résultats escomptés
PUBLICADO POR:
Mélisande G.
junio 23, 2020
J'ai envie d'aimer eSalon, le concept est vraiment bon, mais je n'ai pas eu les résultats que je voulais... J'ai les cheveux brun très foncé et j'étais censée avoir un brun chocolat glacé avec la teinture. Les explications sont précises et claires, mais je ne vois quasiment pas de différence, à peine des reflets au soleil. Je veux bien comprendre que je ne peux pas avoir une très grande différence de couleur en teignant des cheveux très foncés, mais le site m'indiquait bien que je pouvais aller jusqu'à cette couleur, je suis donc déçue.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mélisande G. - Merci beaucoup de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'ait pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous avons contacté afin de trouver des solutions. Encore merci pour vos commentaires !
PUBLICADO POR:
Nancy P.
junio 23, 2020
Never received products
PUBLICADO POR:
Nancy P.
junio 23, 2020
2 orders paid from my account and I did not receive them. I have quit my subscription
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jill D.
junio 23, 2020
Reasonable hair colour
PUBLICADO POR:
Jill D.
junio 23, 2020
First parcel arrived after 3 weeks, packaging was damaged and hair dye was everywhere. Got replacement about week or so later. Colour was too dark. It has since been adjusted and I find it still too dark. I personally don’t notice much difference between a shop bought hair dye and this and there is a fair difference in price. I have really long thick hair and require 2 dyes. I’m £23 plus here when I can buy 2 in supermarket for £12 and don’t have to wait for these.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jill D. - Thank you for your feedback. We are so sorry to hear that we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ellen F.
junio 23, 2020
Wrong color. Again
PUBLICADO POR:
Ellen F.
junio 23, 2020
My color was too light. Too red. And completely wrong shade
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ellen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Karine C
junio 23, 2020
Couleur ne me convenait pas
PUBLICADO POR:
Karine C
junio 23, 2020
Trop cuivré
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Karine C. - Nous sommes désolés d'apprendre que votre coloration ne correspondait pas à vos attentes. Notre garantie Coloration heureuse eSalon est primordiale pour nous ! Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Wendy A.
junio 23, 2020
Too dark
PUBLICADO POR:
Wendy A.
junio 23, 2020
Would like it to be light color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Wendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
LESLIE H.
junio 23, 2020
It was 3 weeks late.
PUBLICADO POR:
LESLIE H.
junio 23, 2020
3 weeks late. Enough said. I cancelled subscription bc that kind of uncertainty is unacceltable. Plus no brush, no gloves, no better than drugstore brands. The shipping box not worth +9 more than Clairol.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Leslie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa V.
junio 23, 2020
Fades Too Quickly
PUBLICADO POR:
Melissa V.
junio 23, 2020
My color started fading in about three weeks and I only wash my hair twice a week. I won't be a repeat customer, sorry.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Swati D.
junio 23, 2020
Good colour but gets washed off too easily
PUBLICADO POR:
Swati D.
junio 23, 2020
The colour and finish was really good but the colour bleeds with every wash.
I loved the customised pampering but it’s a bit too expensive without the discount.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Swati - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michele G.
junio 23, 2020
I tried but not thrilled
PUBLICADO POR:
Michele G.
junio 23, 2020
I tried product twice. Second time was for free since I was not happy first time. Unfortunately, my grays are hard to cover and this product just didn’t cover very well at all. Also as it fades it has a reddish hue which I do not like. I feel it dried out my hair. This product is not for me. They do have excellent customer service.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Michele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca O.
junio 23, 2020
Deceive and Ignored
PUBLICADO POR:
Rebecca O.
junio 23, 2020
I had asked for my color to be lighter then it pervious orders and to add more copper. What was wrong with the new order was I was only sent a roots refresher. How is only doing my roots going to lighten the color of my hair!? Instead it DARKENED my hair after following the instructions precisely. Second when I contacted customer service the response was rather rude and ignored what I said... Ignored and deceived, not how a customer should feel......
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer D.
junio 23, 2020
Colour didn't last
PUBLICADO POR:
Jennifer D.
junio 23, 2020
I was super pleased for the first week, but after using a sulphate free colour shampoo and conditioner twice (that I have always used and has maintained my colour well) the colour on my roots has washed out.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jennifer D. - Thank you for your feedback. We are sorry to hear that your color is not lasting as long as you had hoped! Keeping color vibrant can be tricky even with top-tier formulas like ours, but there are a few easy things you can do to keep your color richer, longer. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristina F.
junio 23, 2020
Nicht die Farbe, die ich wollte
PUBLICADO POR:
Kristina F.
junio 23, 2020
Ich hatte ein kräftiges Braun für meine hellbraunen Haare ausgesucht. Jetzt habe ich einen - vor allem am Ansatz - deutlichen Rotstich. Bin sehr unglücklich damit.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kristina F. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Claudia S.
junio 23, 2020
My color get darker
PUBLICADO POR:
Claudia S.
junio 23, 2020
The color that I got for my hair was way too dark and not what I expected. The quality but color was not for me.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Claudia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim E.
junio 23, 2020
Not impressed
PUBLICADO POR:
Kim E.
junio 23, 2020
Tried this product twice and both times the color was not what I wanted nor did it cover the gray hairs. I wanted more cool tones and was specific that I did not want any tones of red or warmth, ...which is exactly what I got and no gray coverage. Called immediately (Sent pictures both times btw) and they added a neautralizer and said it would help cover the gray, but might be a little darker at first. Tried it again, and again a reddish, brassy (Warmer tone) not darker, just brassy. Also, hardly any gray coverage. I’m just not impressed and have little faith a third try would be any better.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kim - We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ritu T.
junio 23, 2020
ESalon 2020 Review
PUBLICADO POR:
Ritu T.
junio 23, 2020
I did like the color very much, but without a brush to properly apply the color, I was at a loss. The items in the entire box was comprehensive and the quality of color was superb. I would be interested in tweaking the color a bit...hoping I can do that before my next delivery.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Ritu - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvette L.
junio 23, 2020
Longest wait time....
PUBLICADO POR:
Yvette L.
junio 23, 2020
I was billed for my order on June 8, 2020 and today is June 23rd and have not received my shipment. This is frustrating as there is no "contact button" for E-salon so they can check into it. Tracking says that I've received it twice. Need to figure something else out. UPDATE...ESALON has an address of El Segundo, CA. 90245, I too live in So Cal, I could have ridden my bicycle and picked it up much quicker.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Yvette - We are so sorry to hear about your experience. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lizette A.
junio 23, 2020
Wrong Color Sent
PUBLICADO POR:
Lizette A.
junio 23, 2020
I asked for my color to be lighter. The color sent to be was darker. I am not happy with this box! This is not the direction I want to go.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lizette - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Luciana F.
junio 23, 2020
Kit not complete
PUBLICADO POR:
Luciana F.
junio 23, 2020
The color was ok, but the shipment was late and the Kit was not complete, it was missing the gloves and the classic shampoo and conditioner.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Luciana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lynn R.
junio 23, 2020
Too Brassy
PUBLICADO POR:
Lynn R.
junio 23, 2020
I was not pleased with the color. Not at all what I hoped for. I noted I didn’t want brassy. I followed all instructions.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lynn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Michele F.
junio 23, 2020
not happy
PUBLICADO POR:
Michele F.
junio 23, 2020
pretty hard to rate a custom color when it has been nearly 10 days since shipped.....time to stop this service???
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolina B.
junio 23, 2020
The colour wasn’t right
PUBLICADO POR:
Carolina B.
junio 23, 2020
Didn’t cover my greys at all.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Carolina B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
georgette D.
junio 23, 2020
It did not work for me
PUBLICADO POR:
georgette D.
junio 23, 2020
It did not remove my gray
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Georgette - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Loïe P.
junio 23, 2020
Déception
PUBLICADO POR:
Loïe P.
junio 23, 2020
Après avoir scrupuleusement suivi les instructions pour faire ma coloration, le résultat fût décevant ! !
En effet j'attendais une couleur roux/caramel doré et au final c'était plutôt châtain / acajou ! !! D'où ma déception.
Sinon j'ai trouvé le produit agréable en texture ainsi que le shampoing. ..
Je ne referai pas de commande suite à ce mécontentement.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Loïe P. - Nous sommes vraiment désolés d’apprendre que votre coloration n'ait pas répondu à vos attentes. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer une formulation qui correspondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Hanif W.
junio 22, 2020
Bad color
PUBLICADO POR:
Hanif W.
junio 22, 2020
The hair dye didn’t change my hair color at all
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Hanif - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carolyn S.
junio 22, 2020
Color really faded fast
PUBLICADO POR:
Carolyn S.
junio 22, 2020
Color has already faded and looks red. Grey coverage was not that good either.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Carolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
faith B.
junio 22, 2020
Cancel
PUBLICADO POR:
faith B.
junio 22, 2020
Cancel.Please cancel my everything I used your product & my hair turned green cancel me.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Faith - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
lynnh
junio 22, 2020
horrible delivery
PUBLICADO POR:
lynnh
junio 22, 2020
still waiting on order from June 1, 2020.
Also still waiting on order (replacement) from June 15, 2020. No tracking information available because the package has not been given to USPS yet!!!!! Customer service did not seem receptive to resolve the situation,
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Lynnh - Thank you for your feedback. We apologize for the disappointing experience you had with our current transit time. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
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