I received product and the special formula had ruptured all in the package on everything. I have less than half a bottle
Temperatures had been in the ninties, I would definitely reconsider your package.
Package was stamped by mail service and the contents and box were wet. Since my hair is thick I did not have enough product to use.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marsha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karyn S.
julio 19, 2020
Hasn’t covered my roots
PUBLICADO POR:
Karyn S.
julio 19, 2020
Hello I’ve just used my personalised hair colour to cover my roots and ends i kept the dye on for longer than required however after washing it out my roots have not coloured well at all. I’m actually not happy with the outcome.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karyn S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Abby K.
julio 19, 2020
Terrible
PUBLICADO POR:
Abby K.
julio 19, 2020
Don’t even bother. This is the worst product I’ve ever used. Turned my hair almost orange in color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Abby - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Lisa P.
julio 19, 2020
Not the right color
PUBLICADO POR:
Lisa P.
julio 19, 2020
I won't be re- ordering because I asked for a coppery red and got dark brown which is to dark for me. It made me look older and I wanted brighter skin. Thanks for trying but it's a lot of money to waste, I'm on disability and can't afford to waste money when it's not right.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michele M.
julio 19, 2020
Not a fan of the new color formula
PUBLICADO POR:
Michele M.
julio 19, 2020
The new creamy color is much harder to use and took a long time to rinse out. Not a fan. I like the original formula that I have been using for years from eSalon much better.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Michele- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals.
PUBLICADO POR:
Lynn M.
julio 19, 2020
Too orange
PUBLICADO POR:
Lynn M.
julio 19, 2020
This is second month I've used this color. I thought maybe the second month would get the orange out. That Maybe it was too much of a change from previous color. But after this time, it's still pretty orange.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lynn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Teresa V.
julio 19, 2020
DISAPPOINTED FOR FIRST TIME SINCE JOINING IN 2015
PUBLICADO POR:
Teresa V.
julio 19, 2020
OMGOSH! This order was AWFUL.!!!!
WHAT HAPPENED!!! I’VE BEEN A LOYAL CUSTOMER SINCE 2015. HAVE YOU GUYS CHANGED YOUR DEVELOPER TO SAVE MONEY? I’VE ALREADY NOTICED THAT SHAMPOO & CONDITIONER HAVE NOW CHANGED! LESS AND LESS ARE GOING IN THESE PACKETS.
YOU SHOULD REALLY ADVISE YOUR LOYAL CUSTOMERS IN ADVANCE WHEN CHANGES ARE BEING MADE TO THEIR ORDERS.
MY PROBLEMS WITH THIS ORDER ARE:
1) DEVELOPER WAS A THICK PASTE. (NOT CREAMER) I REALLY AM NOT SURE THAT IT WOULD WORK???
2) ONLY ONE PAIR OF GLOVES CAME IN BOX (ALWAYS 2 PAIRS OF GLOVE IN BOX.)
WHAT ARE YOU GUYS DOING??? THE REASON I’VE BEEN LOYAL TO YOU IS BECAUSE I’VE BEEN PLEASED WITH MY MONTHLY PRODUCT!! NOW, I’M BEGINNING TO WONDER???
PLEASE CREDIT ME FOR THIS ORDER. I DO NOT WANT A REPLACEMENT AT THIS TIME!!! SINCE MY NEXT ORDER IS DUE TO BE MADE & SHIPPED!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Teresa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals.
PUBLICADO POR:
Marie P.
julio 19, 2020
Not satisfied
PUBLICADO POR:
Marie P.
julio 19, 2020
Did not cover my grey
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Marie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Penni C.
julio 18, 2020
Not my color!
PUBLICADO POR:
Penni C.
julio 18, 2020
The first time I did my color with esalon, it came out perfect and now this time it is brown not Auburn. I am going to have to go buy a box of nice and easy to correct my color and not real sure how I’m going to be able to get my other color back! Very disappointed!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Penni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Keri F.
julio 18, 2020
Not my color and patchy
PUBLICADO POR:
Keri F.
julio 18, 2020
I was very excited to try my color but am unfortunately quite disappointed in the results. The color is patchy and I was hoping for a bright copper but this isn’t it. Additionally, there are pink streaks throughout my hair.
I am updating my review as eSalon was kind enough to send me another color. Despite their great customer service I am really disappointed in the results. My hair turned out pink...again and is completely damaged. Very disappointed
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PUBLICADO POR:
Ceilidh R.
julio 18, 2020
Product and shipping
PUBLICADO POR:
Ceilidh R.
julio 18, 2020
Product itself was good but took over 2 months to receive first order if hadn’t canceled would of had to pay for two more shipments without even receiving the first order
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ceilidh- We’re truly sorry that your order took longer than expected to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer B.
julio 18, 2020
Coverage doesn’t last
PUBLICADO POR:
Jennifer B.
julio 18, 2020
This is my 3rd try with e-Salon and after less than a week the coverage on the roots of my temples starts to show white again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Crystal G.
julio 18, 2020
Roots grey in 3 days
PUBLICADO POR:
Crystal G.
julio 18, 2020
Roots were never dark. Medium brown color after 2 washes. Roots returning to gray in 3 days. Tried twice and even adjusted color. Not for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Crystal- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cheryl B.
julio 18, 2020
The worst color
PUBLICADO POR:
Cheryl B.
julio 18, 2020
I asked for a nonbrassy color and my color looks bright and brassy.i now know u don't know what to do. Do not send anything else to me. Cancel my order now
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cheryl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Helen C.
julio 18, 2020
Natural redhead- no change in color
PUBLICADO POR:
Helen C.
julio 18, 2020
I was really excited to try this product out. Unfortunately it did not work. :(
I am a natural redhead with no previous color added to my hair. I purchased a medium blonde color. I did a strand test to see how it would turn out. I applied the mixed color according to the directions provided and waited 30 minutes. When I checked my strand after the allotted time there was no change to my color. I waited an additional 15 minutes and used my hairdryer on the low setting to apply heat. After 45 minutes I rinsed the dye from my test strand. After drying my hair there was no notice difference in my hair color. Sooooo disappointing!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Helen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lisa H.
julio 18, 2020
Medium/Dark blonde
PUBLICADO POR:
Lisa H.
julio 18, 2020
This was my first time purchasing through this platform. I typically have golden blonde mixed in with medium blonde. For some reason the team decided to send me a color that gave an allover dark blonde color. I am not thrilled at all. And it did not totally cover the grey. So it will be back to the drugstore for me since I am able to find a product that colors my hair as desired.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria R.
julio 18, 2020
Product is good
PUBLICADO POR:
Maria R.
julio 18, 2020
I don’t like the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dagmar L.
julio 18, 2020
Haarfarbe zu dunkel
PUBLICADO POR:
Dagmar L.
julio 18, 2020
Die Haare Farbe entspricht nicht meinen Haar Farbton, er ist noch zu dunkel
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dagmar L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Melanie O.
julio 18, 2020
Color Did not color my grays
PUBLICADO POR:
Melanie O.
julio 18, 2020
Color Did not color my grays and customer service did not contact me back. This is the worst experience ever! Madison Reed sent my mother an email a week after she colored. She had a minor issue with her color being too dark and they immediately sent her a replacement and told her how to clarify her scalp to prep it for the updated color. Esalon did not do a thing for me even after I wrote to the colorist and I called them. They instead shipped me another order without addressing my original issue.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolin C.
julio 18, 2020
Wieder nur dunkelbraun
PUBLICADO POR:
Carolin C.
julio 18, 2020
Bin sehr enttäuscht
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carolin C. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
K K.
julio 18, 2020
Color stays but it’s been the wrong color😔
PUBLICADO POR:
K K.
julio 18, 2020
Great staying power but not at all the right color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
K K. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Dana D.
julio 17, 2020
So me thing has changed
PUBLICADO POR:
Dana D.
julio 17, 2020
I have used this product in the past and it worked well... nice color, covered greys, easy enough to use. This is not the same as it use to be. The greys came right back... in a week they were already showing at my temples. Not using this any more.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gabriela P.
julio 17, 2020
Far from the colour I requested
PUBLICADO POR:
Gabriela P.
julio 17, 2020
I was not happy with the colour. It was way too dark, it’s not a light ashy brown but dark and very much on the warm side than being ashy. The customer service is amazing however the products are not. None of the hair dyes performed well, didn’t do any better than the drug store ones, so not worth the money. I cancelled my subscription and look for other brands.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Gabriela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ann M.
julio 17, 2020
Charged full price for 2 incomplete kits!!
PUBLICADO POR:
Ann M.
julio 17, 2020
I cancelled when you sent and charged me for 2 orders without shampoo and conditioner in the kit. I called and said I was charged for an unusable product, was refunded 1 kit only and then asked If I wanted to cancel my subscription.... Which I did
I was sure to tell my friends not to order from your site
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Ann- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura L.
julio 17, 2020
where is the application brush?
PUBLICADO POR:
Laura L.
julio 17, 2020
I am new to this diy. I got the color changed a bit. Where is the application brush? It did not come, so I have not used the color yet. Waiting for the brush to come from another place. I cannot see the goodness of your company. Need to not be a customer.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Eva N.
julio 17, 2020
Not what I asked for
PUBLICADO POR:
Eva N.
julio 17, 2020
After a few tries....instead of turning dark Ash blonde.,I’m now turning red. The one tone I particularly don’t care for.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Eva - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Victoria L.
julio 17, 2020
Reversing the incorrect color
PUBLICADO POR:
Victoria L.
julio 17, 2020
Reversing the incorrect colorI follow directions using color oops use the new color that was sent to me my hair is still black I’m very disappointed I want to get this color corrected I am looking for a chocolate brown color for my hair not black please reach out to me to correct this issue
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Victoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
morwenna W.
julio 17, 2020
didn’t even die my hair
PUBLICADO POR:
morwenna W.
julio 17, 2020
it didn’t die my hair. didn’t even make a difference on colour. esalon team meant to be approachable but they haven’t replied to my emails. DO NOT BUY THIS
This company have NOT REPLIED in 3 months, do not buy anything through them. They have non existent customer service! Only received a standard we are busy email in all that time! Avoid, unless you want to waste your money!!!!
The statement below is incorrect, no one responded to Morwenna's concern that it did NOT dye her hair!!
Rubbish company!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Esma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debbie A.
julio 17, 2020
color
PUBLICADO POR:
Debbie A.
julio 17, 2020
I really was not happy with the way the color came out. I felt like it did not have good coverage. I left it on long enough but my roots were still dark. I really liked it the first time I used it. The first time I used it my hair felt great afterwards it was shiny and soft. This time it looks dull and feels dry.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Debbie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lisa T.
julio 17, 2020
Color didn't turn out as expected
PUBLICADO POR:
Lisa T.
julio 17, 2020
My hair went orange
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lynn W.
julio 17, 2020
Terrible.
PUBLICADO POR:
Lynn W.
julio 17, 2020
Very unhappy with color results and my hair felt very dry and damaged afterwards.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pamela E.
julio 17, 2020
Disappointed
PUBLICADO POR:
Pamela E.
julio 17, 2020
Not only didn't I get the correct color, this product made my hair extremely tangled and very dull.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Pamela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Trinidad D.
julio 17, 2020
Not what I expected
PUBLICADO POR:
Trinidad D.
julio 17, 2020
It left my hair super dry, it covered my Greys but after 2 days they where super visible again. It left some brassy tone on my hair, and it supposed to be ashy
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Trinidad - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
pam D.
julio 17, 2020
Hair color
PUBLICADO POR:
pam D.
julio 17, 2020
Need to be a little darker. Too light for me
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Pam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dreana W.
julio 17, 2020
Colour
PUBLICADO POR:
Dreana W.
julio 17, 2020
Ask for lighter brown for roots but Got more mahogany than brown actually it was 3/4 mahogany my roots where very bright ,I do like the products leaves hair feeling in good condition .but can’t seem to get colours right.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dreana W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. However based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Krisinda W.
julio 17, 2020
Still not enough red
PUBLICADO POR:
Krisinda W.
julio 17, 2020
Definitely needs like 20 percent more red in the next color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Krisinda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sandy C.
julio 17, 2020
So disappointed
PUBLICADO POR:
Sandy C.
julio 17, 2020
I used e salon for the first time today. My roots turned out so brassy I don't know what I'm going to do. Never again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandy- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Tess P.
julio 17, 2020
Hair color turned bad
PUBLICADO POR:
Tess P.
julio 17, 2020
The last color you sent did not cover my roots like before.The roots turned out like brown or copper colored which’s sticks out really bad against the rest of my hair.I was very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tess- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Dennis J.
julio 16, 2020
Good color
PUBLICADO POR:
Dennis J.
julio 16, 2020
Hard to change it though😥
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dennis - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
monica B.
julio 16, 2020
quality decrees
PUBLICADO POR:
monica B.
julio 16, 2020
the quality decline
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Monica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jill S.
julio 16, 2020
The color is pretty good, but...
PUBLICADO POR:
Jill S.
julio 16, 2020
The color is pretty close to what I want, but for the price, I would like it if they actually included two pairs of gloves like the packaging states. I didn’t receive the little packages of shampoo and conditioner, either. What gives?
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jill - Our medical professionals on the frontlines need gloves more than ever before. That's why we've decided to temporarily reduce the number of gloves included in your Color Set from two pairs to one pair. To help, we've donated over 100,000 medical-grade gloves to hospitals in urgent need, the Greater Los Angeles Veteran's Association, and CareMore Health. We appreciate your support in the coming weeks and want you to know we're all in this together. A note from your colorist: Before you color, take a read through your instructions. Instead of switching to a second pair of gloves, simply rinse off your first pair with a little soap and water, then color on.
PUBLICADO POR:
Patricia D.
julio 16, 2020
Rubber Gloves
PUBLICADO POR:
Patricia D.
julio 16, 2020
Both times I've received my order I was suppose to get two pairs of gloves and I only got one. It would be much easier for me to do my hair if I had the other pair. Everything else about my color kit and process was great.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patricia - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marina M.
julio 16, 2020
Not enough color
PUBLICADO POR:
Marina M.
julio 16, 2020
Not enough gray coverage and not enough to bring down to my ends
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Julie E.
julio 16, 2020
Wrong shade
PUBLICADO POR:
Julie E.
julio 16, 2020
Very disappointed, completely the wrong colour, this was my third purchase and was confident this would be perfect however it was dark auburn not copper as previous.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Julie E. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Theresa H.
julio 16, 2020
Not the right color
PUBLICADO POR:
Theresa H.
julio 16, 2020
Gave my hair a reddish tint.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heather B.
julio 16, 2020
Didn’t cover grey
PUBLICADO POR:
Heather B.
julio 16, 2020
Didn’t cover my grey roots and the 10% that did take was a completely different colour to the rest of my hair. Shame, I wanted it to work. Just gone back to a cheap high street brand. 100 percent coverage.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heather B. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Abigail R.
julio 16, 2020
Very wrong color sent
PUBLICADO POR:
Abigail R.
julio 16, 2020
I ordered a golden blonde as I am very light coloring. I ended up with a kit that turned my hair dark reddish brown.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicia J.
julio 16, 2020
Didn't work at all
PUBLICADO POR:
Nicia J.
julio 16, 2020
Maybe my colour was too dark? I don't know... But I followed all the instructions and nothing changed. It looked brown when I put it on, but the colour rinsed right out when I did the 3-5 min rinse thing. The package was delayed for a month, so maybe the contents lost their effectiveness. I'm mostly disappointed because I had great customer support through out the whole process and really wanted this to work. I guess this would work better if going from light to dark hair.
(One plus is that it worked as a deep conditioner on my type 4a hair and gave me curls that I haven't seen in a long time. )
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Nicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Myriam C.
julio 16, 2020
Pas terrible
PUBLICADO POR:
Myriam C.
julio 16, 2020
Je suis désolée pour vous mais ma couleur a tenue une petite quinzaine de jours soit 8jours de moins que celles du commerce. Aussi j'exige que soit arrêté immédiatement les envois et les prélèvements sur mon compte . Vos produits ne m'intéresse pas du tout. Cordialement
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Myriam - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Rachel M.
julio 16, 2020
Fades too fast
PUBLICADO POR:
Rachel M.
julio 16, 2020
The color isn't purple enough and fades within a couple weeks
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Rachel- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laine A
julio 16, 2020
Goal was blonde, result was DARK brown.
PUBLICADO POR:
Laine A
julio 16, 2020
I really wanted to love this order because the color experiences constantly get such good reviews. I have naturally dirty blonde hair, at about a level 8 when freshly washed and dried. I was hoping to take my natural roots down to my highlighted ends and just have one uniform, and even blonde color. I wanted to add a little bit of warmth, and didn't mind if the result was just slightly darker than my natural color if it still was very blonde-looking.
I followed the steps exactly as outlined in the pamphlet and as directed by my assigned colorist, doing the Colorfill first for a short time, then the overall color for just slightly longer. I knew once I rinsed the Colorfill out that it was already way, way too dark. The whole process took about an hour including prep, applications, and washing my hair afterward.
The color experience alone would be rated one star. It is nowhere near the level 8.35 blonde that I had requested. I gave it two because the communication and courtesy was great during the ordering process, and hopefully will continue to be great moving forward, especially around what to do now with dark brown hair. It may wash out some, but I'll likely have to have it professionally lightened to get back to my natural color.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Madelaine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Donna D.
julio 15, 2020
Help
PUBLICADO POR:
Donna D.
julio 15, 2020
Dyed my hair last night and after 3o-35 minutes when I washed it, the roots and part of the side were light red and the rest of my hair was brown with reddish as I wanted . I don’t know what to do to fix it. It is very noticeable. Do I need to go a little darker to cover. Help please I have dyed several times with no problems but this time it’s horrible.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Donna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Marissa G.
julio 15, 2020
Color didn't work
PUBLICADO POR:
Marissa G.
julio 15, 2020
Even though I followed the instructions, the color didn't last as far as covering my grays. The color only lasted a few days, it faded way faster than promised! The pharmacy bought colors lasts longer on my grays! So canceling my future orders.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Delaney G.
julio 15, 2020
My blonde to brown was awful
PUBLICADO POR:
Delaney G.
julio 15, 2020
My hair had a full head of very blonde highlights making me look very blonde. When I ordered my things for eSalon, they said because my hair was so light, in order to go darker I would have to use a filler before I applied the medium brown color. When I did my step one over my extremely light hair, I waited to five minutes and it was almost black! Crying, I did what the box said and used the step two color application. It was a gold tinted color. Then I realized, THEY MIXED UP MY LABELS ON MY STEP ONE AND STEP TWO. So I look like I put my shiny blonde hair in black tar that was muddy and had no shine. Also, the brown isn’t even near the correct color. Awful awful
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Delaney - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna Maria G.
julio 15, 2020
Not what I expected
PUBLICADO POR:
Anna Maria G.
julio 15, 2020
The color was too dark not what I wanted, the product was held in custom and took too long to arrive I'm very disappointed and would like to cancel my account, I will not order again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Anna Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lan Y.
julio 15, 2020
Didn't work
PUBLICADO POR:
Lan Y.
julio 15, 2020
Didn't change my hair colour at all.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lan Y. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Zara C.
julio 15, 2020
Not impressed
PUBLICADO POR:
Zara C.
julio 15, 2020
Its like I didn't even colour my hair disappointed
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Zara C. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please, keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Michelle S.
julio 15, 2020
Not pleased!
PUBLICADO POR:
Michelle S.
julio 15, 2020
I didn’t get anything near the color I wanted!! I went through all the work and my hair is the exact same color as before. Very disappointed!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
YGiff
julio 15, 2020
Not happy about the gray coverage and it faded in a week
PUBLICADO POR:
YGiff
julio 15, 2020
I followed the instruction exactly but it didn't cover my grays well. Grays are still noticeable and it gave a tint but it was all about it. Then it faded in a week... I probably should have gotten darker color but I thought that's what their colorist for. I attached my picture and answered all the question, it's obvious I have an Asian hair-typically more stubborn to get dyed.. I am very disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
YGiff - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen M.
julio 14, 2020
No gray coverage, not 100% satisfied with color result
PUBLICADO POR:
Karen M.
julio 14, 2020
I wanted to love this and followed the instructions carefully. Unfortunately, I got NO gray coverage with my formula and what was supposed to be a cool neutral blonde, was very warm and a bit brassy. So disappointed...
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sylvie A.
julio 14, 2020
Perte de cheveux
PUBLICADO POR:
Sylvie A.
julio 14, 2020
La couleur est très belle et elle me plaît mais voilà au deuxième essai je constate une perte de cheveux assez conséquente dû sans doute à l'excès d'amoniaque. Donc j'arrête pour que cela ne s'aggrave pas !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sylvie A. - Merci pour votre commentaire ! Nous sommes désolés d'apprendre que vous n'êtes pas totalement satisfaite de votre expérience eSalon. Nous allons vous contacter par email afin d'en discuter et de trouver une solution.
PUBLICADO POR:
Linda M.
julio 14, 2020
Not a charm
PUBLICADO POR:
Linda M.
julio 14, 2020
Third time was not the charm. 😂
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Linda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melody T.
julio 14, 2020
Didn’t cover Gray
PUBLICADO POR:
Melody T.
julio 14, 2020
I asked for over 2 months to add something to cover they gray and go back to Medium Blonde and it wasn’t ever done. So after the 3 rd order I canceled. Melody
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melody- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Maryann M.
julio 14, 2020
Great product \ not loving the color
PUBLICADO POR:
Maryann M.
julio 14, 2020
Love the product and how it makes my hair feel but the color is still too dark. Cannot use this color formula again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maryann- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angela C
julio 14, 2020
Haircolor
PUBLICADO POR:
Angela C
julio 14, 2020
Decided to quit coloring.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marika C.
julio 14, 2020
too messy
PUBLICADO POR:
Marika C.
julio 14, 2020
not for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marika- We’re truly sorry that the application process was too messy for you. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gail B.
julio 14, 2020
Grays and condition
PUBLICADO POR:
Gail B.
julio 14, 2020
I did not get good grey coverage, even when we reformulated to a darker color! Also the process made my hair very dry!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gail- We are sorry to hear that you were disappointed by the gray coverage and texture of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
O. Ann F.
julio 14, 2020
Brow vs Red
PUBLICADO POR:
O. Ann F.
julio 14, 2020
Ya'll don't read well. I told you I did not want mahogany so what did you send mahogany.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
O. Ann F- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Anja B.
julio 14, 2020
Farbe hält nicht so lange wie gewöhnliche Farbe
PUBLICADO POR:
Anja B.
julio 14, 2020
Ich hätte mehr erwartet. Direkt abbestellt, für das Ergebnis ist es mir zu teuer. Ich kaufe lieber wieder “normale” Farbe.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anja B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Christine B.
julio 14, 2020
It wasn't what I was hoping for
PUBLICADO POR:
Christine B.
julio 14, 2020
It was ok just still a little to dark. I was hoping for something more along the lines of a rose gold color. My hair lightens naturally in the the summer that is why I wanted a lighter color mix.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Christine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Judith L.
julio 14, 2020
Vllir
PUBLICADO POR:
Judith L.
julio 14, 2020
Didnt like color at all. It was not what the hype it was given. Don't want to keep trying color change.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Judith- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Devon H.
julio 14, 2020
Dull
PUBLICADO POR:
Devon H.
julio 14, 2020
I just colored my hair and I could cry. Its terrible. I requested dark coppery blond. I wound up with a med-light ash brown. I see no copper and just a little gold. More green than gold though. My hair looks dull and dry. I followed all the directions. I've even added leave in conditioner to try to get some shine. It's seriously awful.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Devon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Connie H.
julio 14, 2020
Not Happy
PUBLICADO POR:
Connie H.
julio 14, 2020
Would love to give a good review but thats a moot point until I actually receive my order. Kinda hard to use a product that doesnt get delivered.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Connie - We’re truly sorry that our color has not had the chance to meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tina B.
julio 13, 2020
Color not strong enough this time
PUBLICADO POR:
Tina B.
julio 13, 2020
Hello. This time the color touch up was not strong. It is only week and a half in and I can see the grey again. It's not new growth. After a wash it's like it washed off.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tina- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Lori G.
julio 13, 2020
Need a change
PUBLICADO POR:
Lori G.
julio 13, 2020
Please see previous comment
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lori- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sheri S.
julio 13, 2020
Rude email
PUBLICADO POR:
Sheri S.
julio 13, 2020
When I complained about the color I received they told me theycouldn't lighten my hair as they didn't have the right product. I've use different hair colors in the past and it lightened my hair to the color I wanted.I will not order again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sheri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joann B
julio 13, 2020
IWrong Product
PUBLICADO POR:
Joann B
julio 13, 2020
This was the wrong color for me after a couple of days my hair was dry after I use natural products make it manageable. I was looking forward to this new look maybe your company need to make it easier to make the right color how about using a real live model for their color of skin or their color of choice Joann B.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joann B- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gloria K.
julio 13, 2020
Dried my Hair Out - Never Totally Covered the Gray
PUBLICADO POR:
Gloria K.
julio 13, 2020
Your product dried my hair out to the point it felt like straw. I used the product as directed and only colored my roots, so it's not like I colored my whole head every time. It also never truly covered my gray around my temples. The only thing you got right was the color. That's it. I only realized how your product was drying out my hair during the long pandemic when my natural hair felt soft and not dried out. I just stopped my subscription. It will take a year or more to cut off all of the dried crispy hair. I switched to Olia by Garnier and the hair I just colored was soft and not dry, and the gray is TOTALLY covered. That's something I never got with your product. I'm upset that it will take a long time to fix the damage.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gloria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria A.
julio 13, 2020
Root touch up
PUBLICADO POR:
Maria A.
julio 13, 2020
My roots always end up 2 shades lighter and I’m unable to edit the color through the link .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Stephanie C.
julio 13, 2020
Still red
PUBLICADO POR:
Stephanie C.
julio 13, 2020
after multiple attempts STILL RED! now off to a salon to correct
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lydia M.
julio 13, 2020
Custom color
PUBLICADO POR:
Lydia M.
julio 13, 2020
Previous color sets were perfect but this last one color much darker than before
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lydia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Patty S.
julio 13, 2020
Love the color!
PUBLICADO POR:
Patty S.
julio 13, 2020
I love the color, but didn’t cover grey as it is stated on their website.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patty- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dylan T.
julio 13, 2020
Migraine for 2 days
PUBLICADO POR:
Dylan T.
julio 13, 2020
The color is fine. The process was messy. Had a debilitating migraine for 2 days after the coloring due to the extremely potent fumes.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dylan- We’re so sorry to hear that you were disappointed by the application process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Wendy M.
julio 13, 2020
Color-Grey Coverage Unacceptabke
PUBLICADO POR:
Wendy M.
julio 13, 2020
Need to further discuss before further shipments.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Wendy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Shanamae M.
julio 13, 2020
A Little Disappointed
PUBLICADO POR:
Shanamae M.
julio 13, 2020
I am fairly new to eSalon and have been pleased with your products. However, the recent purchase I received did not include 2 pairs of reusable gloves and it also did not come with the shampoo and conditioner the kit should include. This is the reason for my 2 start rating. I do love the coverage your product delivers however, it is vital to include everything in the kit your customers are paying for. I would like to continue services with you but, wanted to point out the missing items from my kit. Thank you and I know you will continue to provide excellent service and products to your paying customers.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shanamae- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lydia H.
julio 13, 2020
Changes in formula?
PUBLICADO POR:
Lydia H.
julio 13, 2020
I'm fairly disappointed with my color this time around. I wanted golden blonde and instead still have very red, nearly orangeish hair. It's not an ugly color, just not what I wanted. Also, it seems like the developer was different. It was thicker and my hair definitely smelled like it had been colored, which before, it never did, one of the things I liked the most about esalon over the years, the lack of that chemical smell. I hope this review isn't public, because that isn't my intention. Hopefully this is set to y'all receiving it privately, and if that's not the case I would prefer it to be deleted because I am still a very loyal customer and wouldn't want this to reflect my overall positive experiences.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lydia- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Stephanie P.
julio 13, 2020
Not for me, too light
PUBLICADO POR:
Stephanie P.
julio 13, 2020
Too light almost white!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria C.
julio 13, 2020
Items missing.
PUBLICADO POR:
Maria C.
julio 13, 2020
I only recently opened this box as I’ve been in quarantine. When I did, there was only 1 pair of gloves instead of 2. There was no shampoo or conditioner. For what I am paying I don’t feel this is acceptable. I like the color itself but it’s not too much different from my last brand. I’ve cancelled my subscription. Thank you.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Madeline G.
julio 13, 2020
Turned my hair yellow/orange
PUBLICADO POR:
Madeline G.
julio 13, 2020
Turned my hair yellow and orange. It’s definitely not ash.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Madeline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lisa M.
julio 13, 2020
NOT IMPRESSED
PUBLICADO POR:
Lisa M.
julio 13, 2020
still have not received my hair colour, however the company has already tried to bill me for a subsequent order. Would kindly like to try the first order in order to ensure I would like a second!!!!!!!!!!! This is BS considering the timeline. Broaching on 2 months... honeslty!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We’re truly sorry that our color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Angelique B
julio 12, 2020
La teinture tient et 5 jours après les cheveux blanc reviennent.
PUBLICADO POR:
Angelique B
julio 12, 2020
La teinture tient bien .mais après 5 jours de couleur .je me fais un chanpooing et les cheveux blanc reaparesse.sa reste pas longtemps sur mes cheveux .shampooing colorer.je me fais.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Paula - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jamie D.
julio 12, 2020
Wrong color
PUBLICADO POR:
Jamie D.
julio 12, 2020
Color made hair lite red. Never been a redhead,!@didntlke pls refund dont want any more products.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jamie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maryann W.
julio 12, 2020
Didn't last
PUBLICADO POR:
Maryann W.
julio 12, 2020
I was very disappointed with my last color. In the past, the color has covered my grays beautifully for 8-10 weeks.
This time the color was too dark for the first week, great the 2nd week and then the grays started to show at my temples. I only wash my hair every 2 days and always use a color safe shampoo, so this was very unexpected. Now my hair is so very faded and gray again. It made me feel like I was given a nonpermanent color instead. I'm waiting to have my stylist color it again before my son's wedding, so looking for a better outcome.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maryann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ruby G.
julio 12, 2020
Don’t work
PUBLICADO POR:
Ruby G.
julio 12, 2020
The material used is so strong and the color don’t last long.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ruby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
carmen G.
julio 12, 2020
Too dark
PUBLICADO POR:
carmen G.
julio 12, 2020
I don’t think I Like it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan R.
julio 12, 2020
Not happy at all
PUBLICADO POR:
Susan R.
julio 12, 2020
My kit had no brush in it. Only one pair of gloves. And now my hair has essentially three different stripes of color. Very disappointed and I will be canceling.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cindi S.
julio 12, 2020
Never again
PUBLICADO POR:
Cindi S.
julio 12, 2020
The first shipment took 2 weeks to arrive. The 2 nd shipment got lost in shipping. And after i finally rec’d a replacement which I used tonight, IT IS THE WRONG COLOR I AM EMBARRASSED BY HOW IT LOOKS. NEVER AGAIN. I WANT MY MEMBERSHIP CANCELLED AND A FULL REFUND FOR THE WRONG COLOR. I HAVE VERY DARK HAIR AND YOU MIXED A COPPER ORANGE. I LOOK RIDICULOUS. SOMEONE NEEDS TO CALL ME TO RESOLVE THIS AT ONCE AT 917-443-9710. This company is sloppy and unreliable. I will infirm all of my friends using it that you cannot be trusted. And I have a meeting this week where I will now look ridiculous. NEVER AGAIN. EVER.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindi- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Angeline W.
julio 12, 2020
Dye
PUBLICADO POR:
Angeline W.
julio 12, 2020
I didn't turn out like I thought it was going to the first one or the second one, but that could just simply because they're not able to see my hair in person in order to figure and I want and maybe I'm doing something wrong I don't know for sure. I'm not blaming anybody it just is what it is, it's okay. Also it didn't last as long as I felt it should, but it's still a good quality and I will order it again when I need it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angeline- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
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