The first time I used the product it was very dark with a hint of red. I was sent a replacement/touchup that had ALOT more red and I was extremely happy. However, this 3rd order was almost exactly like the first- it does have a little more red but it is SO dark and very brown. I was going to cancel and just go to a salon, but I was offered a free kit for not canceling so I guess we'll see how it goes this time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brittany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Liliana G.
agosto 5, 2020
A little disappointed
PUBLICADO POR:
Liliana G.
agosto 5, 2020
I was hoping for better coverage and richer color. This did not fit the bill.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Liliana- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Lina G.
agosto 5, 2020
Can’t stand the smell
PUBLICADO POR:
Lina G.
agosto 5, 2020
I could not stand the ammonia smell, it was too strong. Everything else was ok.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren P.
agosto 5, 2020
A little uneven
PUBLICADO POR:
Lauren P.
agosto 5, 2020
I love the color but the roots came out lighter and visibly red. Thinking a little less red next time maybe.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lauren- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Valerie N.
agosto 5, 2020
Horrible, ruined my hair color
PUBLICADO POR:
Valerie N.
agosto 5, 2020
I have some gray hair and normally use the hair color pretty close to my natural. I always do it at the salon, and sometimes at home with the hair color recommended by my hair dresser. This time I took a leap of faith because I thought it might be a good idea to try a different hair color brand, still used the same color though.
The outcome was just horrific. I have never in my life had such a terrible hair color experience. I would understand how my hair turned completely green-orange if it was a different tone from my natural hair color. In this case it was very close, so I find it simply unacceptable. Never again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Valerie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Patty G.
agosto 5, 2020
Something went wrong
PUBLICADO POR:
Patty G.
agosto 5, 2020
Hi
This shipment of color when mixed as usual was so thick I couldn't squeeze out if bottle. I had to paint on with brush. Just want you to know.
Thanks
Patty Giambri [email protected]
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patty- We’re so sorry to hear recent Color Kit was not up to eSalon standards. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Monica G.
agosto 5, 2020
Product reality
PUBLICADO POR:
Monica G.
agosto 5, 2020
I ordered my coloring kit and it just arrived a few days ago. I opened my kit and followed all the instructions included in the package. Once I finished the treatment, I noticed that there was no change. My hair color was the same as before the treatment. This kit did not work!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Monica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alyssa L.
agosto 5, 2020
Not at all why I expected
PUBLICADO POR:
Alyssa L.
agosto 5, 2020
Color was very easy to apply, left my hair soft and shiny, but it was nowhere near the color I expected. Pretty disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alyssa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
jean E.
agosto 4, 2020
Color washed out after four days.
PUBLICADO POR:
jean E.
agosto 4, 2020
Colored my hair four days ago and the color is washing out. Sad, not a happy camper for the price of the color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jean- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Toothfairy
agosto 4, 2020
Good presentation and personalised but not great coverage
PUBLICADO POR:
Toothfairy
agosto 4, 2020
I have had 3 orders and although I am very happy with the delivery being on time and the ease of the re-orders and the presentation and set out is extremely easy to use as well as the personalisation. However, I found that my grey coverage has been poor. My greys would show up again extremely quickly compared to other salon brands I have used in the past where the colour does not start to show for at least 1 month and barely, with this the greys show up again after a few shampoo washes and it should be permanent. Others may have had more luck but unfortunately I have not been with the colour.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Toothfairy - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Joan R.
agosto 4, 2020
Hair color still not right
PUBLICADO POR:
Joan R.
agosto 4, 2020
I'm still not happy with the color--And last 2 orders the application brush was missing which made applying color to my hair difficult. Now with price increase, its not worth it and I will go back to my previous product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joan - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathy S.
agosto 4, 2020
Still not red enough
PUBLICADO POR:
Kathy S.
agosto 4, 2020
I was born a strawberry blonde...but as I get older I get blonder. I am 62 with very little gray but I am turning very blonde. I just used my shipment from you and I am just a lite tinge of red.so this still is not red enough for me..still too blonde.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary A.
agosto 4, 2020
All wrong
PUBLICADO POR:
Mary A.
agosto 4, 2020
What was supposed to be dark blonde ash turned out super redish/brassy and dark brown. I am very unhappy with the results.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Anita A.
agosto 4, 2020
Unhappy
PUBLICADO POR:
Anita A.
agosto 4, 2020
Not the color I am going for still not helping me get the red tone out.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Anita- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Birgit S.
agosto 4, 2020
Farbeton falsch
PUBLICADO POR:
Birgit S.
agosto 4, 2020
Bestellt war der Farbton mittelblond (gold). Schon beim Anmixen war der Ton zu dunkel. Mittelblond wäre schön gewesen, jetzt sind die Haare rötlich.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birgit S. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Christina L.
agosto 4, 2020
Wrong color
PUBLICADO POR:
Christina L.
agosto 4, 2020
I was trying to lighten my hair and this just darkened it. I am trying to go blonde.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Christina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Nancy D.
agosto 4, 2020
Hair color
PUBLICADO POR:
Nancy D.
agosto 4, 2020
Not enough red
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Nancy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rosa W.
agosto 4, 2020
Gray coverage
PUBLICADO POR:
Rosa W.
agosto 4, 2020
Did not color as well as entire head
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Rosa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Elodia T.
agosto 4, 2020
I wanted medium brown for my roots
PUBLICADO POR:
Elodia T.
agosto 4, 2020
So could you please send me medium Brown for my roots
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Elodia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dana W.
agosto 4, 2020
Nice color, but less that two weeks and the grey is back, not just regrowth.
PUBLICADO POR:
Dana W.
agosto 4, 2020
Nice color, I would adjust it for a bit lighter strawberry blonde for me, it is a bit too dark, completely understandable, as this was our first color. My biggest issue is that the grey did not stay covered, two weeks and grey showing through, not just regrowth either. Maybe it is because I swim? Like I said pretty blonde color.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Dana- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Sara J.
agosto 4, 2020
Followed directions to a t. Came out awful.
PUBLICADO POR:
Sara J.
agosto 4, 2020
First off, I have experience previously in hair color. I used to color my hair frequently with professional and box dye. I’m good at it and despite it being about three years since my last application of color, you don’t forget those skills.
My color was supposed to be a pearl ash blonde. It came out bright orange and gave me hot roots despite barely being 1 level higher for lift. I was anxious about using just a 20 vol to lift anything but I followed everything exactly.
I have emailed them and am hoping they can provide some sort of fix for this. It’s currently strawberry blonde which does not suit my skin tone at ALL and makes me look super red and yuck.
I will update my review if they can somehow fix this mess.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie S.
agosto 4, 2020
Read the fine print
PUBLICADO POR:
Julie S.
agosto 4, 2020
The color was ok and I liked how it looked, but it still dried out my hair like all boxed color does and it smelled heavily of ammonia. But be sure to read the fine print before ordering. This is a subscription and I had no idea until I got an email saying my next order was shipping the next day. I wasn’t given enough time to cancel before the order shipped. Now I have a shipment on the way I will never use.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mia S
agosto 4, 2020
Paying for nothing and frustrated trying to get help.
PUBLICADO POR:
Mia S
agosto 4, 2020
I would love to be giving a review about how much I love my hair color but since they have now charged me twice and I have yet to receive one package. I tried to message support but after filling everything out the button to submit has no link attached.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mia - Thank you for your feedback, we're truly sorry to hear you haven't received your orders. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Pearl K.
agosto 4, 2020
sad
PUBLICADO POR:
Pearl K.
agosto 4, 2020
Never got color right
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Pearl - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Erika M.
agosto 4, 2020
All kinds of brassy
PUBLICADO POR:
Erika M.
agosto 4, 2020
I was trying to go from light blonde to a dark blonde color. I sent in pictures. This left me all kinds of orange. I paid for a reformulation based on another set of post-color photos and my hair is still orange. 2 orders, still not happy. I only received a complimentary color because I explicitly requested it after 2 unhappy color experiences. So I have a color credit if I decide to try again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Erika - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
PUBLICADO POR:
Susan M.
agosto 4, 2020
Too dark
PUBLICADO POR:
Susan M.
agosto 4, 2020
now I have three colors in my hair. The first color was the best. I have a dark band in my hair it looks awful.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Maria O.
agosto 4, 2020
Gray coverage
PUBLICADO POR:
Maria O.
agosto 4, 2020
Didn’t cover my gray as well as previous color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth I.
agosto 4, 2020
Still Not Enough Gray Coverage
PUBLICADO POR:
Elizabeth I.
agosto 4, 2020
This was my second time using and even after there was a change to my "formula" that was still not enough gray coverage. I even left the color on my hair for an hour (usually what I have to do with all brands) and still no. The color itself is also just OK.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cheryl C.
agosto 4, 2020
My hair fell out after using this hair coloring
PUBLICADO POR:
Cheryl C.
agosto 4, 2020
My hair fell out after using this hair coloring . I noticed thinning after the second use but wasn't sure what the cause was. Then after the third use, lots of my hair started falling out. I then googled Esalon and hair thinning and discovered many others had suffered the same problem. So I cancelled my plan and am hoping and praying that my hair grows back. Wish I would have been warned about this ahead of time. I am VERY disappointed with this company and product for not warning potential clients of this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda C.
agosto 4, 2020
This product is awful. So messy. Stain all over bathroom. Color not as requested
PUBLICADO POR:
Linda C.
agosto 4, 2020
Awful awful awful.
Complete mess with the mixing and roots, then ends.
Color turned out weird shade of brown rust!
Not anywhere near dark blonde with copper/blond highlights.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Linda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Saida I.
agosto 4, 2020
very disappointed
PUBLICADO POR:
Saida I.
agosto 4, 2020
The color more darker than I expected and no purple shade like how you guy's said just so black. Like mine before I didn't see any changes.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Saida- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annick C
agosto 3, 2020
Odeur insoutenable
PUBLICADO POR:
Annick C
agosto 3, 2020
Ça sent beaucoup trop fort...pourquoi ?? On n'a plus l'habitude de cette odeur
d 'amoniaque...
Annulez mes prochains envois SVP
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Annick C - Merci pour votre commentaire. Nous tenons à nous excusez pour la gêne occasionnée durant l'application de votre coloration. Nous vous avons contacté par email afin de répondre à vos interrogations, veuillez vérifier vos emails pour plus de détail concernant votre coloration.
PUBLICADO POR:
JoAnne B.
agosto 3, 2020
Roots & Ends
PUBLICADO POR:
JoAnne B.
agosto 3, 2020
Color to dark. Don’t like it at all. I want to go back to my first order. I like that color much better. DID NOT ORDER A ROOT cover up. Not happy with this order
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
JoAnne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Martha R.
agosto 3, 2020
sorry
PUBLICADO POR:
Martha R.
agosto 3, 2020
Was not what was expecting
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Martha- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Teresa B.
agosto 3, 2020
Color review
PUBLICADO POR:
Teresa B.
agosto 3, 2020
I received and used my coloring product. I was not happy with the results. I would not purchase again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen S.
agosto 3, 2020
Color didnt work
PUBLICADO POR:
Karen S.
agosto 3, 2020
I colored over highlights, so I received filler AND color. I put it in and it looked awesome but as soon as I washed my hair, it all came out. My grays were showing and my roots are a different color from the rest of my hair which is orangey... and my roots are dark brown/black. I contacted customer service..... and they fixed my color and then charged me 41 bucks to send me new color and shampoo and conditioner I had on there. I'm kinda upset about that because they advertise that if you're not happy then its money back... which did not happen here. Instead they charge me more to fix my hair that there color messed up. Let's see if they fix this... and hopefully their color that I just paid for will fix my hair. Sad...
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Gelza S.
agosto 3, 2020
ich habe 2 monate immer noch waten ,meine beltellung ,ich habe noch nicht herhal
PUBLICADO POR:
Gelza S.
agosto 3, 2020
ich habe 2 monate immer noch warten ,noch nicht gekommen meine bestellung ,ich habe immer noch nicht herhaten
keine respekt mit mir.ich bin wütend .
warum kommt nicht? ICH HABE BEREITS BEZAHLT
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gelza S. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Laura M.
agosto 3, 2020
The product is excellent
PUBLICADO POR:
Laura M.
agosto 3, 2020
The product is excellent but beware: delivery of the product takes longer than it should. My order has been in postal limbo for over a week! My review would be 5 star if and when sealing is able to get the product delivered in a reasonable amount of time. My order was sent out on 7/24 and I’m STILL waiting.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Lucy R.
agosto 3, 2020
Medium brown mahogany turned very dark red.
PUBLICADO POR:
Lucy R.
agosto 3, 2020
Every previous shipment I have received has,been spot on. This last shipment however turned out to be a very unnatural dark red. I was very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lucy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria M.
agosto 3, 2020
Very dark
PUBLICADO POR:
Maria M.
agosto 3, 2020
Ordered light brown with copper and a touch of mahogany ... the color came out very dark - way into medium brown, and it looks like dirty spoiled wine. That disgusting dirty shade of homemade wine. Nothing like the picture. This was such a waste of money . Never again. Thankfully color is semi- permanent so I am hoping it will wash out soon. And hair feels very unhealthy (before color my hair was amazing). This was such a waste of money . Hate it . Honestly box color is way better .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Teresa B.
agosto 3, 2020
Color match
PUBLICADO POR:
Teresa B.
agosto 3, 2020
I was super excited to get my set in. I have dyed my hair on my own multiple times so I figured this would be no different. As soon as I put the root touch up on I questioned the color. It had a red tint which keep in mind my roots were already natural without a color. My roots came out red !!!! Keep in mind my dye was set to be chocolate brown. Super disappointed and after this will not order again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Teresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michaela S.
agosto 3, 2020
Nur dunkel
PUBLICADO POR:
Michaela S.
agosto 3, 2020
Die Farbe deckt, aber kein Goldschimmer und viel zu dunkel
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michaela S. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Stacey S.
agosto 2, 2020
Absolutely Terrible
PUBLICADO POR:
Stacey S.
agosto 2, 2020
By far the worst hair colour I have ever used. The smell of what I presume is ammonia was so strong that it made my eyes water and I had to open all the windows in the house, it was a struggle to keep on for the recommended time because of this. I had requested to lighten my hair but instead it came out a few shades darker, the colour is very flat and has an orange tinge to it, there is absolutely no shine whatsoever. I’ve washed my hair 3 times since colouring with a clarifying shampoo to try to fade the awful colour, but my hair still stinks and it’s unbearable. So disappointed I will definitely never buy again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stacey S. - Thank you for your feedback! We’re so sorry to hear that you have had a disappointing experience with your hair color. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Wandra J.
agosto 2, 2020
Unfortunately, the results were disappointing
PUBLICADO POR:
Wandra J.
agosto 2, 2020
The roots were the same color but it turned out off black. Additionally, the gray coverage started seeping thru after 4 days.
My goal was auburn.
I am going to pass on future orders
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Wandra - Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Disappointed user
agosto 2, 2020
could not open the colour bottle!
PUBLICADO POR:
Disappointed user
agosto 2, 2020
Came in a nicely presented box but that was it. When I went to colour my hair I could not open the colour bottle despite using all sorts of gadgets; it was wedged tight and was unopenable. As I was all set up to colour my hair with my new Salon product that I was looking forward to using, I wasn't about to be defeated so I made a hole in it & got some of it out into a bowl. Having followed the instructions to the letter the end result was disappointing, the colour was far lighter than anticipated & didn't cover the grey round the edges at all. The fumes from it nearly choked me, went in my eyes & throat. I wouldn't recommend this product at all.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Good afternoon - We appreciate your feedback here at eSalon! We’re so sorry to hear that you have had a disappointing experience with our product. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth D.
agosto 2, 2020
Not satisfied
PUBLICADO POR:
Elizabeth D.
agosto 2, 2020
Didn’t cover my grays, faded fast.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Elizabeth - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Wilma F.
agosto 2, 2020
Did not work.
PUBLICADO POR:
Wilma F.
agosto 2, 2020
It didnt work..i dont want any more kits sent to me...
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Wilma - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tiffanny T.
agosto 2, 2020
Wrong Color
PUBLICADO POR:
Tiffanny T.
agosto 2, 2020
My first experience was horrible. I order a light brown and my hair turned out an auburn color. I am totally disappointed.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rula H
agosto 2, 2020
My color
PUBLICADO POR:
Rula H
agosto 2, 2020
My results were initially satisfactory but after 2 weeks my hair began with an intense reddish tone
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Rula - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Michelle K.
agosto 2, 2020
Just like the drugstore
PUBLICADO POR:
Michelle K.
agosto 2, 2020
Color was no better than a cheap drugstore brand. So. Disappointed. I really wanted this to work
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lindsay C.
agosto 2, 2020
Not at all the color I requested
PUBLICADO POR:
Lindsay C.
agosto 2, 2020
The packaging was nice but I wanted a copper blonde and my hair is now brown/auburn. Not at all close to the color I was looking for.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lindsay - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cindy B.
agosto 2, 2020
Very disappointed.
PUBLICADO POR:
Cindy B.
agosto 2, 2020
The color did not cover my gray. I also expected it to be lighter. You can't even tell that I colored my hair.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
MARIE JOSE J.
agosto 1, 2020
ANNULATION DE L'abonnement
PUBLICADO POR:
MARIE JOSE J.
agosto 1, 2020
trop d'ammoniaque je perds mes cheveux, désire annuler mon abonnement chez vous et désire vous retourner le dernier envoi !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
MARIE JOSE J. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que notre coloration ne vous convienne pas. Notre garantie Coloration Heureuse et le bien être de nos clients sont primordiales pour nous. Nous allons vous contacter par email afin de discuter avec vous des prochaines étapes.
PUBLICADO POR:
Elsie Blount
agosto 1, 2020
Hair dry and breaking off. I do not want to continue. I have thrown all the pr
PUBLICADO POR:
Elsie Blount
agosto 1, 2020
The product left my hair dry and breaking off. I sent an email canceling. Please stop sending me these products. This is just not right for me.
Do not send me any more notices or products.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elsie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie B.
agosto 1, 2020
Bad product and customer service.
PUBLICADO POR:
Stephanie B.
agosto 1, 2020
I have dark brown hair. I went through the entire process with this company so that they could customize my hair color. When I applied their customized formula I noticed it was a bright red. My results were a bright red roots because if my new growth and the rest of my hair remained dark. This product is the worst hair product I have ever used.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer B.
agosto 1, 2020
worst hair color
PUBLICADO POR:
Jennifer B.
agosto 1, 2020
Did not cover my gray well. I cancelled my order and 6 weeks later I received an email that I will be receiving another shipment. This is after I spoke with a customer rep over 6 weeks ago.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mandy M.
agosto 1, 2020
Color was just ok
PUBLICADO POR:
Mandy M.
agosto 1, 2020
I ordered light brown with ash/neutralizer as my hair had multiple layers of regrowth, old salon color, and old ombré. The color is much darker then I expected and I still have red undertones in my regrowth which clash with the old salon color. It’s decent enough to get me through Covid but no where near what a salon would achieve.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dawne M.
agosto 1, 2020
I wish I just bought a box at the drugstore.
PUBLICADO POR:
Dawne M.
agosto 1, 2020
Admittedly, I was a hard case to start with. Lots of roots, lots of gray, lots of highlights that ranged from golden blonde to very baby blonde. My eSalon kit included a colorfill and is demi-permanent. I was hoping for a very dark ash blonde, close to my natural color. What I ended up with is dark, warm brown ends with golden brown midlengths and lots of gray showing through. It's completely incoherent as a color. The condition looks better than the heavily highlighted blonde I had before, but the color is...blech. It's very flat, no dimension, and looks more like the old highlights were just stained dark instead of a true color change. I'm hoping I can wash it a lot and it will fade quickly to something I can just color over with a dark blonde permanent box dye. This was worth a try, but the result was disappointing.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Dawne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marne M.
julio 31, 2020
Great color
PUBLICADO POR:
Marne M.
julio 31, 2020
For the first time in 5 years, I was somewhat disappointed in my results. My color choice hasn't changed, but it seems like the color, once mixed was significantly thicker than it has been previously. I kept the color on the length of time I normally do but it did not seem to cover as well this time. It has been about a week and a half and the coverage of my grey hairs is definitely not great and not what I normally get from esalon.....
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debra E.
julio 31, 2020
Disappointment
PUBLICADO POR:
Debra E.
julio 31, 2020
I was disappointed that no brush was included. I was so excited to finally have my hair done only to find out at that point that no pressure is included in a repeat order. I emailed, no response. I called up and was told I’d have to pay an extra $1.29 for a brush.But I wanted to return the product I was told because I open the box there would be a $15 charge. This is totally unacceptable.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debra- We’re truly sorry that the contents of our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Eliza G.
julio 31, 2020
Not for my hair
PUBLICADO POR:
Eliza G.
julio 31, 2020
I do love the color. However, my hair got dry and it is until now even if i am applying hair treatment.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Eliza - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Neha P.
julio 31, 2020
No gray coverage
PUBLICADO POR:
Neha P.
julio 31, 2020
The grays didn’t get colored! So disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Neha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
JoAnn B
julio 31, 2020
Not Happy
PUBLICADO POR:
JoAnn B
julio 31, 2020
CAN'T get the color right. WAYYYYY off !
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
JoAnn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Candice S.
julio 31, 2020
Just terrible
PUBLICADO POR:
Candice S.
julio 31, 2020
Asked for blonde and got a gross brunette colour.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Candice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynne N.
julio 31, 2020
Color not right and made hair feel like straw
PUBLICADO POR:
Lynne N.
julio 31, 2020
I wanted to love esalon but it is just not working for me. I am very experienced with coloring my hair at home. I asked for light cool ash brown. The first color was very warm and also gave me hot roots. I also felt like my hair was very dry and dull looking after the color and it seemed to fade off my grey after 2 weeks (which was only FIVE washes - and this was permanent color!) Went to cancel and they offered to redo it for free so I tried again asking for even more ash to cancel the brass. This came out a bit less warm but was still nowhere near "ash". Same dry feeling and dull looking hair, and same ridiculously fast fading. Super bummed after reading so many positive reviews and cancelling for good this time. Customer service is really good but that's no help if I can't get the color I want.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lynne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cari L.
julio 31, 2020
First use
PUBLICADO POR:
Cari L.
julio 31, 2020
The color didn’t cover my grey hair at all. I don’t have a ton but the product still didn’t cover it. My hair get like straw even after using the shampoo/conditioner. I didn’t feel as if the quality was any better than a drug store brand.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cari - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jodie D.
julio 31, 2020
Does not cover gray at all.
PUBLICADO POR:
Jodie D.
julio 31, 2020
Very disappointed!! This did not cover my gray at all. It is still there. Not even a Little bit.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jodie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan A.
julio 30, 2020
Dyed my hair today and very disappointed
PUBLICADO POR:
Susan A.
julio 30, 2020
Hi,
I have dyed my hair today and I am very disappointed as it is very flat colour, no shine.
I have been using this colour for a long time now but feel something is quite wrong with the dye I’ve used today.
I look forward to hearing from you soon
Thank you
Susan
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susan A.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura C.
julio 30, 2020
Update in July 2020. What happened???
PUBLICADO POR:
Laura C.
julio 30, 2020
Edit July 30, 2020:
Just tried the "new formulation". Awful. It was more difficult to apply and definitely did not rinse out easier. When I went to add the water for the ends refresh, it was like concrete in the bottom of the bottle. This new formulation is no improvement. My hair feels like straw. I've been using this service for 3 years but this has me rethinking it.
2017:
Just finished coloring my hair and it's exactly the shade that I'd hoped for. Directions were clear and easy to follow. Fingers crossed that the color doesn't fade.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Angela K.
julio 30, 2020
Dark Blonde?
PUBLICADO POR:
Angela K.
julio 30, 2020
When the color faded, my hair had a red tint at the root line
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Lynn K.
julio 30, 2020
Not for me
PUBLICADO POR:
Lynn K.
julio 30, 2020
Easy to use i just didn't like my colour.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lynn K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you found it efficient to use. We appreciate you taking the time to try it out, and to share your experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
PUBLICADO POR:
TRACEY L.
julio 30, 2020
It turned out much too dark. Please do not send any more mixes.
PUBLICADO POR:
TRACEY L.
julio 30, 2020
I will need to work with someone to figure out how to resolve. the mixture is not working for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Megan W.
julio 30, 2020
Not enough color
PUBLICADO POR:
Megan W.
julio 30, 2020
I have long thick hair which I’ve said numerous times, can someone let me know how to cancel these? I have half my hair dyed missed a large area and ends are not the same color by far.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Megan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Diana M.
julio 30, 2020
Great loved it
PUBLICADO POR:
Diana M.
julio 30, 2020
Wish the color would stay longer on my gray hairs . Seems to not last as long as rest of color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Bridget F.
julio 30, 2020
Not Great
PUBLICADO POR:
Bridget F.
julio 30, 2020
Very upset, I will never use this product again! I waste of time and money. Extremely dissatisfied.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bridget- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margaret H.
julio 30, 2020
I've been using your color for seven years.
PUBLICADO POR:
Margaret H.
julio 30, 2020
I've always been very happy with the results until the last coloring, which damaged my hair. I also notice that you changed the conditioner which seems to make a huge difference in the softness of the colored hair. Not sure if this was what made the difference but there was noticeable damage. Is there any way to bring back the old shampoo and conditioner or can I purchase it?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Margaret - We’re truly sorry that our conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen H.
julio 30, 2020
Want my money back please
PUBLICADO POR:
Karen H.
julio 30, 2020
I have very light blonde hair and my strand test color came out an orange/dark gold hue, so will NOT be using eSalon again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sara L.
julio 29, 2020
Great color but terrible chemicals
PUBLICADO POR:
Sara L.
julio 29, 2020
I loved the color and communication from the stylist. The product also shipped quickly even though I didn't pay extra for them to expedite my order. The service was excellent. However, the chemicals were far more potent than any dye I've used before. My partner could smell the dye from multiple rooms away. My scalp felt like it was burning, and I had difficulty breathing. I couldn't open my eyes when I washed it out because they felt like they were burning. Of course all dyes have chemicals that are arguably toxic, and everyone's body reacts differently to different formulas. But I definitely can't use this dye again, and I'm hesitant to recommend it to others. Of course, you might have a completely different experience. I wish I could achieve this color without the pain and toxicity. I guess I'll have to try henna in the future!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Samantha C.
julio 29, 2020
Never got it
PUBLICADO POR:
Samantha C.
julio 29, 2020
Never got the package.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Samantha - We are so sorry you did not receive your last Color! We want to make this right and will be reaching out to you shortly. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angela H.
julio 29, 2020
Never received
PUBLICADO POR:
Angela H.
julio 29, 2020
I never received this item. I go an email telling me to review it. When I went to file a claim for the missing product the link wasn’t working so now I am without.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Merquiades R.
julio 29, 2020
More red too much brown
PUBLICADO POR:
Merquiades R.
julio 29, 2020
Needs more red to much brown
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Merquiades - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelly H.
julio 29, 2020
Awful Smell and Dried out my Hair
PUBLICADO POR:
Kelly H.
julio 29, 2020
The smell was horrible. My husband walked in to the bathroom and gagged. I almost couldn't breathe. There was just so, much chemical. During the coloring my hair felt stiff. I thought about washing it out, but waited the recommended 30-minutes. As I started massaging the product out of my hair, my hair began coming out and coating my hands. At one point I was just running my fingers through my hair and it was coming out. I washed and used conditioner. My hair is so dry and smells. It isn't shiny or healthy looking. Would definitely not recommend this product.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
PUBLICADO POR:
Karen B.
julio 29, 2020
Made my hair very dry
PUBLICADO POR:
Karen B.
julio 29, 2020
I used this hair color 2 times and found it made my hair very dry. I tried to cancel my account and found there was no way to do that on-line and also, no way to contact them to request it be removed. Hopefully they will read this review and cancel my account.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Karen - We’re truly sorry that our color did not meet your expectations. However I can confirm your account has been turneds off as of July 2, 2020. We take our clients' feedback to heart and continue to improve our products each and every day. We hop,e to continue helping you find hair perfection!
PUBLICADO POR:
Rola A.
julio 29, 2020
I like it but it doesn’t cover gray hair more than 3 weeks
PUBLICADO POR:
Rola A.
julio 29, 2020
The color fades away after 3 weeks
I would really like a product to cover the gray hair for 6 weeks
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rola - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Karen S.
julio 29, 2020
Like the color and gentleness but
PUBLICADO POR:
Karen S.
julio 29, 2020
I like the color and gentleness but it hasn't really taken on my stubborn greys around my hairline 😢
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tanja L.
julio 29, 2020
Ware nicht erhalten
PUBLICADO POR:
Tanja L.
julio 29, 2020
Vielleicht wäre die Farbe toll, aber ich habe die Ware leider nur bezahlt, aber nicht erhalten. Das Support-Kontaktformular lässt leider den Versand einer Reklamation nicht zu. Ich bin kolossal enttäuscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tanja L. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Robin B.
julio 29, 2020
Not I expected
PUBLICADO POR:
Robin B.
julio 29, 2020
I have been told that I am dark blonde. I selected dark blonde (copper pearl,) thinking that it would be close to my hair color and would add a hint of red. It at least looked close to my hair color in the picture. What I ended up with is complete copper, much lighter than my natural hair and not at all like what the picture looks. I have put a request in for help and to see if I can get something darker. I also found that the formula was very pungent and stung my eyes after I had mixed everything together. I am crossing fingers that they can help me with this color issue.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Robin - Thank you for reaching out to us. Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Deirdre V.
julio 29, 2020
Great product but shipping delays HUGE
PUBLICADO POR:
Deirdre V.
julio 29, 2020
This is the 3rd time I have received an order from esalon. The first came when expected. As did the 2nd. The 3rd I ordered to have on July 1, however, it was not received until July 24th, much too late, resulting in me having to go out and buy another hair dye to use. Great product, but at least during Covid, it seems you need to order about three weeks or more before you actually will need the color, so that you get it when needed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deirdre- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ekaterina H.
julio 28, 2020
It all works well until you have a problem
PUBLICADO POR:
Ekaterina H.
julio 28, 2020
I really loved the haircolour and the presentation. The colour lasted quite a while. But then I had a problem with my PayPal and I needed to change email address for my orders. Somehow it was a huge problem. My order was cancelled which I didnt ask to. I was asked to place another order and when I tried, all my items were full price. Nobody willing to help via email and asking me to call international phone number. Too much hassle for something that should have been so easy to fix
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ekaterina H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process, however we are pleased to know that you are satisfied with the overall color and presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
laura P.
julio 28, 2020
Listen to the needs of your clients.
PUBLICADO POR:
laura P.
julio 28, 2020
My review is based on the fact I reintereated several times that dark color is not flattering on me. Also that I needed a medium dark color to cover grays but not too dark and to add some red and gold tones. The color I received was dark brown exactly what I asked it not to be. Save your money go to a hair stylist.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear your Hair Color did not result as you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Audrey C.
julio 28, 2020
Fades quickly
PUBLICADO POR:
Audrey C.
julio 28, 2020
I could never get the color right and it faded much too quickly -- within two weeks. I'll just go back to my colorist. Was worth a try.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Audrey - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Marsha H.
julio 28, 2020
The color was a disaster
PUBLICADO POR:
Marsha H.
julio 28, 2020
The color I received was too dark for my complexion. It was a dark brown. I sent a selfie of the results and a picture of the color red I was seeking. (reddish orange). The response I got back was to go to a store and buy a color remover. The next month I received the EXACT SAME COLOR! Esalon's screw up cost me $60!!!!!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Marsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diane L.
julio 28, 2020
Didn’t cover grays
PUBLICADO POR:
Diane L.
julio 28, 2020
The color did not cover my grays and faded quickly so I canceled my shipments.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra B.
julio 28, 2020
Roots
PUBLICADO POR:
Sandra B.
julio 28, 2020
When using this product, my roots always seem lighter...Hot roots. When using other products, like ION color I don't have this problem.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Anne E.
julio 28, 2020
Roots and ends
PUBLICADO POR:
Anne E.
julio 28, 2020
Disappointed as my roots turned out to be a completely different colour from the ends with a distinctive line. However Sangeeth gave me advice on how to deal with this and I have a complimentary order next time so hopefully won’t have this not happen again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anne E. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shuba N.
julio 28, 2020
Could covers grey s better
PUBLICADO POR:
Shuba N.
julio 28, 2020
used as per directions, however this time I did not get the coverage on my grey hairs as much as i would like.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Shuba - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen F.
julio 28, 2020
Color much darker than expected. Light brown turned out dark brown.
PUBLICADO POR:
Karen F.
julio 28, 2020
The color is pretty but I wanted to color gray to match natural color which is light brown. Gray is all gone but now I am a brunette...
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amy W.
julio 28, 2020
Super frustrated!
PUBLICADO POR:
Amy W.
julio 28, 2020
My color came out terrible. I emailed my color stylist, Its been 2 days and I haven't heard a peep. Off to the salon to fix it. Lesson learned.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer S.
julio 28, 2020
Poor gray coverage
PUBLICADO POR:
Jennifer S.
julio 28, 2020
I had gray showing after only a week. I have followed the directions to a T.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Giovanna D.
julio 28, 2020
Dont like
PUBLICADO POR:
Giovanna D.
julio 28, 2020
Horrible color orange red dont like it fhat all
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Giovanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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