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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vickey- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Amanda T.
agosto 15, 2020
Dry dry dry
PUBLICADO POR:
Amanda T.
agosto 15, 2020
Even after using the shampoo and conditioner in the set my hair is too dry. My hair didn't start out that way. Very dissatisfied
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Lina R.
agosto 15, 2020
Not pleased
PUBLICADO POR:
Lina R.
agosto 15, 2020
Did not like the color too much and it takes too long to dye. I've been trying to cancel my subscription for about a month and no luck. Please cancel my profile.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Michelle R.
agosto 15, 2020
Not Satisfied
PUBLICADO POR:
Michelle R.
agosto 15, 2020
The color came out like a flat matte black. There was no shine to it at all. For what I paid I was hoping for a better outcome than the cheaper store brands. Thanks Anyways
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynn B.
agosto 14, 2020
Product never arrives
PUBLICADO POR:
Lynn B.
agosto 14, 2020
It takes 4-5 weeks to receive an order, if it even ever arrives. The service team is literally no help. My last order never arrived at all and service says they can not even track it. I color my hair every 2-3 weeks which is impossible w/ the delivery issues. Very frustrating.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lynn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mercedes S.
agosto 14, 2020
not happy with color
PUBLICADO POR:
Mercedes S.
agosto 14, 2020
dont want to order anymore
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mercedes - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen F.
agosto 14, 2020
Just not for me.
PUBLICADO POR:
Karen F.
agosto 14, 2020
My hair pulls red. Knowing this I ordered a dark ash blonde thinking it looked on the cooler side of things. It pulled red. I called and explained. They sent a mask and a color specifically design cool for me. I was instructed to wait 3 weeks and recolor. The second batch, again, pulled red. Called again and was told to make a salon appointment for corrective color because, "all of our colors are warm". The man I spoke to was unenthusiastic about his job and unhelpful.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
April E.
agosto 14, 2020
Roots were TERRIBLE! NO GREY COVERAGE!
PUBLICADO POR:
April E.
agosto 14, 2020
I am beyond angry and upset with my experience! It said total grey coverage and I can plan as day STILL see greys and it didn't seem to do ANYTHING to my roots. The only good thing was the bottom color! Will not recommend to other!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
April- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Allysia B.
agosto 14, 2020
Did not cover grays
PUBLICADO POR:
Allysia B.
agosto 14, 2020
Let me start by saying I really like the overall color I received. Instructions were easy to follow, I have a short bob at the moment as I am growing out a pixie so a do it yourself color was not difficult. I have a small amount of grays up front and along my part and the color did not cover the grays at all. I am very disappointed. I also am noticing my scalp is a little irritated following using this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Allysia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Christina S.
agosto 14, 2020
Great color but didn't last long
PUBLICADO POR:
Christina S.
agosto 14, 2020
I loved the color reformulation results but the roots washed out pretty quickly. I would have to do it twice as often to keep my hair looking best.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Rita P.
agosto 14, 2020
Disappointed
PUBLICADO POR:
Rita P.
agosto 14, 2020
I feel like you got it backwards my roots are lighter then my hair and yes I did follow the directions and I wanted more red in my hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rita- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Rita S.
agosto 14, 2020
Color & Tint Rinse
PUBLICADO POR:
Rita S.
agosto 14, 2020
Esalon Color Team was spot on in getting my color correct but the product made my scalp itch & broke my hair. To be fair, my stylist also had trouble with products. She had to try several before she found one I could tolerate.
Now that the quarantine has lifted I’m going back to my stylist for a good cut, hair Conditioner treatment & her artsy way of coloring. She doesn’t just put color on but adds different colors like golds & coppers on individual strands. It comes out beautiful & I would have to buy several different kits to do what she did, if I could do it Evenly.
So eSalon if your product didn’t itch or break my hair, I might stay with you But I also like all the “tricks“ my stylist does to add shine & pizazz to my hair. I get far more compliments when she does my hair than when I do it!!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Rita - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pamela P.
agosto 14, 2020
Dark Hair
PUBLICADO POR:
Pamela P.
agosto 14, 2020
My hair is a light brown, and the color came out medium brown, I was hoping for a dark blonde.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mary F.
agosto 13, 2020
color
PUBLICADO POR:
Mary F.
agosto 13, 2020
Did not use . Too much brass. Waiting for new color. Hope it works.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Anne C.
agosto 13, 2020
Updated review
PUBLICADO POR:
Anne C.
agosto 13, 2020
Just received my first kit and tried it out.... I was very hesitant because I hadn’t had my hair colored in years and have never done it myself. I LOVE it!! I hope it stays this way..... so soft and shiny and the color is perfect. Fingers crossed..... update- received second kit and it’s been a total disaster! My hair is beyond brittle and dull and now I lose color every time I shampoo..... even though I am using the same eSalon shampoo and conditioner as before. I even have hair breakage from the slight color overlap. Will be canceling......
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Anne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Margaret R.
agosto 13, 2020
the adjustment was too orange
PUBLICADO POR:
Margaret R.
agosto 13, 2020
I had asked for a little more copper but it looks more orange than copper. The formula will need to be adjusted before my next shipment.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Margaret- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Caroline H.
agosto 13, 2020
colour didn't seem the same as last time
PUBLICADO POR:
Caroline H.
agosto 13, 2020
the colour didn't seem as red/chestnut as last time and hasn't lasted as well.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Caroline H. - Thank you for your feedback. We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica F.
agosto 13, 2020
Long Shipping Time
PUBLICADO POR:
Jessica F.
agosto 13, 2020
I will never order from Esalon again. It took over 3 weeks from the time of shipping to receive. I understand that during Covid some shipping is delayed however I have been ordering several items online with none delayed so long.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Deanna M.
agosto 13, 2020
Bummed!
PUBLICADO POR:
Deanna M.
agosto 13, 2020
Didn't really seem like it did much, I just had my mother color it on Saturday and this morning I found grey hairs everywhere popping through.
Also, last shipment I got two pairs of gloves, a bowl, and a brush for roots. Only one pair, no bowl or brush.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deanna- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Suzanne R.
agosto 13, 2020
Not happy
PUBLICADO POR:
Suzanne R.
agosto 13, 2020
Please refund my credit card for my purchase. I did not like the color😔
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Suzanne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Grace F.
agosto 13, 2020
color change?
PUBLICADO POR:
Grace F.
agosto 13, 2020
I wasn't sure about the color since it turned purplish as I was applying it this time?! I was worried I was going to have a purple tint! It didn't cover/last as long as the first time I used your product, unfortunately, so I don't know if it's because I requested a slightly lighter color? My sparkles appeared much sooner and this color seemed to fade much quicker. This is only the second time trying your product so I feel like I need to try one more time. The first seemed a bit too dark and this second seemed a bit too light. Please advise.
Thanks!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Grace- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Melinda B.
agosto 13, 2020
Too dark
PUBLICADO POR:
Melinda B.
agosto 13, 2020
Twice now my hair has turned nearly black. It is supposed to be getting lighter and brighter. What I got was the exact opposite. Very disappointed (again).
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melinda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimmie
agosto 13, 2020
First time using
PUBLICADO POR:
Kimmie
agosto 13, 2020
Pretty disappointed. After dying my hair, color was basically the same as what it was before but darker which I didn’t want. Sent a photo of the color I wanted In the instructions and the result didn’t have the shade or pop I was looking for. Could've done a better job with products from Sally’s beauty. Got a 2 star rating only cause I really liked the shampoo and conditioner that came with the kit and it covered my gray hairs pretty well.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimmie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
ABCD
agosto 13, 2020
Poor Color
PUBLICADO POR:
ABCD
agosto 13, 2020
Stylist sent a new Color - not what I was looking for. Trying to remove my auto-ordering now.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tara- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Theresa M.
agosto 12, 2020
Delay
PUBLICADO POR:
Theresa M.
agosto 12, 2020
I have been ordering for 5 months and I
I do not like that my item takes so long to be deliver . It’s been a week and as of today I still have not received . This might make me want to cancel . Item is good but the delay I just cannot accept . I will think about it for next month
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa- We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Stella F.
agosto 12, 2020
Très déçu
PUBLICADO POR:
Stella F.
agosto 12, 2020
Je suis très déçue de la coloration qui a marroné mes cheveux, et c'est pire après un second lavage. Je me désabonné de suite inutile de pour suivre.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Stella - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Lisa A.
agosto 12, 2020
Color not right
PUBLICADO POR:
Lisa A.
agosto 12, 2020
Did nothing for hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Doreen T.
agosto 12, 2020
Doesn’t cover my grays
PUBLICADO POR:
Doreen T.
agosto 12, 2020
I used this dye as instructed and several days later my grays were visible. After 2 weeks i have to redo my roots. I’m not happy with this product and will continue to use my usual box dye which keeps grays away for 4 weeks!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Doreen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
julie M.
agosto 12, 2020
Ok product
PUBLICADO POR:
julie M.
agosto 12, 2020
Love the supplies included in the kit. However smell is horrible (extremely strong) and color was a little darker than I hoped. I like being able to choose the shipment speed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sueellen P.
agosto 12, 2020
Suck
PUBLICADO POR:
Sueellen P.
agosto 12, 2020
They didn’t look into why it’s not here yet. Just copy and paste from there computer!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sueellen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Darlee E.
agosto 12, 2020
Where are 2 sets of gloves?
PUBLICADO POR:
Darlee E.
agosto 12, 2020
I have noticed you have discontinued 2 sets of gloves. Very useful to have 2 sets and disappointed you now only include 1 set.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Darlee - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan C.
agosto 12, 2020
Totally wrong color
PUBLICADO POR:
Susan C.
agosto 12, 2020
My hair was light brown, now it's dark almost black. Totally wrong color and my hair looks #ry and not good.bad
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
aubrey H.
agosto 12, 2020
not enough
PUBLICADO POR:
aubrey H.
agosto 12, 2020
the color was perfect but i had put that i had long think hair and the one bottle wasn’t enough my hair had missed spot underneath because there wasn’t enough dye
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aubrey- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Glenda Y.
agosto 12, 2020
Cancel all the product
PUBLICADO POR:
Glenda Y.
agosto 12, 2020
It's not working good ,still have a.gray hair In a week. And also I want my money 😭 back ,they charge me last aug 6. $29.79
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Glenda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
India T.
agosto 12, 2020
Not Enough Product
PUBLICADO POR:
India T.
agosto 12, 2020
We used the bowl and brush to apply the color to my hair and we ran out before the last section so part of my hair didn't get dyed. I am quite irritated and don't recommend using them. They're supposed to provide enough product to color your hair. My hair is to my shoulders and I didn't receive enough product to dye my whole head.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
India- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Linda C.
agosto 12, 2020
My third set and the color was way off
PUBLICADO POR:
Linda C.
agosto 12, 2020
I could tell as it was processing that it was different. Instead of the light red I got the first two times, it looked like I’d colored my hair in a bucket of ashes. Worse, I contacted customer service and never heard back. Time to cancel the service.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Linda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Pam O.
agosto 12, 2020
Kit
PUBLICADO POR:
Pam O.
agosto 12, 2020
That was the messiest ordeal I have ever had when dying my hair, OMG ! And I’ve been dying it myself for 30 years. Never again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pam- We’re truly sorry for your recent experience with our Color Kit. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Katie M.
agosto 12, 2020
It made my hair darker
PUBLICADO POR:
Katie M.
agosto 12, 2020
I was SUPER excited to try this that I bought the express shipping and checked on the order daily. I did all my research and watched review videos from actual hair stylists, and from everyday people who have used this product. Looked at all the how to’s from the company and TOTALLY prepared myself. Unfortunately, even with all that I’m disappointed. I did my hair profile and since I already “had” blonde highlights I thought it would be easy to go over again and lighten up. Because of covid and just life I haven’t gotten my hair done since November so even though I have blonde in my hair, it’s filled out a little. When I used this product it actually made my hair darker in the spots the blonde was. It also stained my towel and t shirt brown so I’m not sure if it was a wrong color issue or if the color they provided just didn’t work with my hair... when the product was in my hair it smelled REALLY strong so I can’t imagine it not working. But when I saw everything it touched turn brown I knew right away it probably wasn’t going to do much to the highlights I had in my hair. I’m really upset I spent so much money on a product I thought was safer to use and more responsible since I can’t go to the salon right during this time. I even wanted to sign up for auto shipments but something in the back of my mind told me to wait. I’m just really upset because I spent a lot of time trying to find the best way to color my hair without damaging it with drug store box dye and now I’m left with a worse outcome than i started with. I wanted to LOVE this product as it’s affordable and they make it easy to follow along and watch videos if it’s your first time doing your hair yourself, I really thought I found gold in this!! Turns out I just threw my money out the window.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
ROBIN B.
agosto 11, 2020
No match
PUBLICADO POR:
ROBIN B.
agosto 11, 2020
I did not match the last color I was givin
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donna L.
agosto 11, 2020
Mess
PUBLICADO POR:
Donna L.
agosto 11, 2020
It was runny and made my hair stiff
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Donna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Valerie G.
agosto 11, 2020
Not enough product
PUBLICADO POR:
Valerie G.
agosto 11, 2020
I have super thick hair and I’m running out of product and having to water down to cover.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Valerie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Caroline C.
agosto 11, 2020
First time purchase
PUBLICADO POR:
Caroline C.
agosto 11, 2020
Ordered the kit to highlight my hair, mixed colour as directed, left colour on for time specified, used the shampoo and conditioner as provided. The result - I could hardly tell I put colour on it and my hair felt like straw! Won't be using again.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Caroline C. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jane P.
agosto 11, 2020
My custom color was perfect the first 2 times they sent it.
PUBLICADO POR:
Jane P.
agosto 11, 2020
My custom color was perfect the first 2 times they sent it. This last time, however, the red was really bright-- too bright. Next time, I won't leave it on as long as they say.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kendra W.
agosto 11, 2020
Gray coverage
PUBLICADO POR:
Kendra W.
agosto 11, 2020
The gray coverage did not last long at all.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kendra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janine F.
agosto 11, 2020
Color drab, no shine.
PUBLICADO POR:
Janine F.
agosto 11, 2020
The color is drab doesn’t shine.
It’s still dark even with the color adjustment.
I wanted to try all over color for my next order.but these results, I’ve reconsided.
I’m decided to cancel my subscription.
I’ve given eSalon 2 tries, not happy.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Janine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julie W.
agosto 11, 2020
Color caused hair loss and dry hair
PUBLICADO POR:
Julie W.
agosto 11, 2020
I was excited to color my hair and cover up my grays. However, now I'm wishing that I had not. The first thing I noticed as I was massaging after the 30-minute wait, was the enormous amount of hair that was falling out. This was way more than usual. Second, my hair is very dry and knotty. I have curly hair so it's usually soft and I can comb easily. I am disappointed and wishing for my old hair back, grays and all. :(
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Julie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Meghan K.
agosto 11, 2020
Shipping
PUBLICADO POR:
Meghan K.
agosto 11, 2020
The shipping took a lot longer then it usually does. This was my first order from here in about 3 months but it is 3 days late from when it was supposed to be here and still isn’t here and has no new date of arrival.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Meghan- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Simona S
agosto 11, 2020
ich bin nicht zufrieden mit der Farbe und ich will nicht mehr
PUBLICADO POR:
Simona S
agosto 11, 2020
Meine Farbe ist nicht das was ich will , bitte stornieren Sie mir die letzte Bestellung weil ich habe die nicht verlangt. es ist nicht ok das Sie mir das zu erst senden und nacher kommt die Nachricht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Simona S - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat und für das Missverständnis. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Janene P.
agosto 11, 2020
Instructions not followed
PUBLICADO POR:
Janene P.
agosto 11, 2020
I have thick long hair. I wrote that fact on my instructions that I would need more product. I was not given enough product to do my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sylvia H.
agosto 11, 2020
Leaving hair very dry
PUBLICADO POR:
Sylvia H.
agosto 11, 2020
First time it turned out beautiful, shiny & full, second time not so much, the last time it was dry and frizzy. Followed instructions all three times.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sylvia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Nicole G.
agosto 11, 2020
Not what I was expecting
PUBLICADO POR:
Nicole G.
agosto 11, 2020
My color didn't turn out how I'd like. I followed the detailed instructions, yet my starting color is still visible. I wanted black but in the light and sun, it's more reddish brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Terri M.
agosto 11, 2020
I did not like color
PUBLICADO POR:
Terri M.
agosto 11, 2020
I requested a shade of red and you guys sent me a dark blond with brown Shades in it or whatever. but it wasn't a red shade at all. To me it was a really ugly color. you guys claim that it's on you if I don't like it. so does that mean you're going to refund the money I paid for the first one.then you charged me for a second one that I didn't want. For one I don't color my hair every 3 months. I do it when my roots get about an inch or so long and sometimes I wait longer. it just depends on my mood. Or when I have the time to do it. but you guys weren't even close to a color that I wanted
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Terri- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valerie R.
agosto 10, 2020
Roots remain
PUBLICADO POR:
Valerie R.
agosto 10, 2020
My daughter dyed my hair for me Twice with your product and followed the directions to a T. my roots did not take any of your dye that is why I canceled my program with you. My daughter has been dying my hair for over 10 years with no problem using cheap hair dye from Walmart.
Please take me off your mailing list
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Valerie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kymberly W.
agosto 10, 2020
Not worth the money for me
PUBLICADO POR:
Kymberly W.
agosto 10, 2020
Didn't take out the ginger even after having the colour adjusted and the colour that did take washed out after 3 washes
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kymberly W. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fabiana S.
agosto 10, 2020
Color is not as dark as I had hoped
PUBLICADO POR:
Fabiana S.
agosto 10, 2020
The color was easy to apply, kit was great, and instructions were clear. However, I had hoped for a darker color/coverage (medium brown) over my old blonde balayage. The final product is still a dark blonde.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Fabiana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janelle P.
agosto 10, 2020
Not the color I wanted.
PUBLICADO POR:
Janelle P.
agosto 10, 2020
The process and product I have no issues with. However the color I chose was not what I got. I was advised that the color I chose was to dark and that I should start lower and build up. Well that wasn't the best idea because I ended up with red hair. Here is hoping that the next attempt is actually what I want.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janelle- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Katrinna G.
agosto 10, 2020
Terrible
PUBLICADO POR:
Katrinna G.
agosto 10, 2020
I’m not leaving the house until I can get this fixed. I sent in pictures and chose a dark brown red copper hair color on my dark brown hair. I explained it as a dark burgundy... my roots are blonde copper and my ends are about 15 different other colors. My hair doesn’t even look healthy. I would love to put the before and afters...
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katrinna- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brian (Addison) S.
agosto 10, 2020
Awful color
PUBLICADO POR:
Brian (Addison) S.
agosto 10, 2020
Not even close to what I ordered
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brian- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
April J.
agosto 10, 2020
Not happy
PUBLICADO POR:
April J.
agosto 10, 2020
I’ve been trying to change my hair color and can’t. The last color kit turned my hair orange.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
April - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amber C.
agosto 10, 2020
Color doesnt last
PUBLICADO POR:
Amber C.
agosto 10, 2020
Color only covers greys for a few days. Then turned lighter agins.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amber - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Margaret G.
agosto 10, 2020
New Improved Scalp Clearing is very Good BUT hair loss increase Bad
PUBLICADO POR:
Margaret G.
agosto 10, 2020
The new formula (from last two shipments) is a clear improvement in terms of ease of application and removal but I experienced significant hair breakage and hair loss both times. I happen to have lots and lots of hair, it's fine and very porous and curly so it would be awhile before it would cause me serious grief but not sure how long I want to continue since it seems unhealthy. Am considering my options...hanging in there for now. Let me know if this is being addressed.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Margaret - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Kiyomi H.
agosto 9, 2020
Too dark
PUBLICADO POR:
Kiyomi H.
agosto 9, 2020
I want to keep my golden cooper Colour, but this colour made like black. I was devastated and had to book hair salon to fix my hair colour. I realised that Buying on online Shop is difficult to get the right colour. I won’t buy this again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kiyomi H. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
April A.
agosto 9, 2020
Don’t like
PUBLICADO POR:
April A.
agosto 9, 2020
Does not color evenly, does not cover grays
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
April- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Marianne R.
agosto 9, 2020
Not the color I was expecting
PUBLICADO POR:
Marianne R.
agosto 9, 2020
I ordered a Black with Golden Tones, and the result was Blue Black. Not Happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marianne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Denise G.
agosto 9, 2020
Wrecked Wedding
PUBLICADO POR:
Denise G.
agosto 9, 2020
I have tried to
Communicate several times- they got it wrong 3 times! Last one was before my wedding and color was just so awful- had to order black and white pics!! Too expensive for a less than quality product!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Taylor B.
agosto 9, 2020
Not enough product
PUBLICADO POR:
Taylor B.
agosto 9, 2020
There wasn't enough product to cover all my hair. Other than that what I could get done looks great.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Taylor - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marlene M.
agosto 9, 2020
Leider nicht überzeugt.
PUBLICADO POR:
Marlene M.
agosto 9, 2020
Der Ansatz (hoher WeissAnteil- vorher angegeben) hat die Farbe nicht wirklich angenommen. Es erfolgt ein (unerwünschter- auch vorher kommunizierter) warmer Ton. Das Set an sich ist super zusammengestellt, aber das Ergebnis ist unzufriedenstellend.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Marlene M. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Chhavi S.
agosto 9, 2020
Not satisfied
PUBLICADO POR:
Chhavi S.
agosto 9, 2020
My hair turns dark which I didn’t like it my roots covers good but its dark colour my colour was better which I had it before not at all happy
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Chhavi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Skip
agosto 9, 2020
Aweful.
PUBLICADO POR:
Skip
agosto 9, 2020
Do not make one order as you will continue to receive product you already said that you do not want!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gracy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Courtney H.
agosto 9, 2020
Still pretty coppery
PUBLICADO POR:
Courtney H.
agosto 9, 2020
The color seems the same as the one before it. I still have the copper.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Courtney- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Judith C.
agosto 8, 2020
Not a happy customer.
PUBLICADO POR:
Judith C.
agosto 8, 2020
color was way too dark. Had to go to hair dresser to fix. Can't find way to cancel my auto ship.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Judith - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anne L.
agosto 8, 2020
Didn't cover my gray. Very disappointed!
PUBLICADO POR:
Anne L.
agosto 8, 2020
I followed all of your instructions very carefully and the results were poor. Your product costs more than 3X what I paid for another popular brand purchased from my drugstore, and that product worked much better. I would like to cancel my future orders.
Thank you!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stefanie C.
agosto 8, 2020
Gray coverage just okay
PUBLICADO POR:
Stefanie C.
agosto 8, 2020
This time around the color was much closer to what I was looking for. I just wish that my colorist had listened a bit more to what I was looking for the first time. I think that the pics may not have been taken into consideration and would rather have had the option to talk to my colorist on the phone to accurately describe what I was looking for. To just touch up my roots the one bottle seems to be okay but when I got my first color for my entire head 2 bottles was not enough. Again back to the pictures that clearly showed that my hair was almost to my hips.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stefanie- We’re truly sorry that your initial color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ashley B.
agosto 8, 2020
Not for me
PUBLICADO POR:
Ashley B.
agosto 8, 2020
Unfortunately, this kit was a bit too dark for what I needed. The correspondence with the colorist seemed spot on but the final result missed the mark.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy E.
agosto 8, 2020
Dark blonde... Uh try dark brown almost black
PUBLICADO POR:
Amy E.
agosto 8, 2020
So yeah... This is so not ok.... Bb
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Samantha C.
agosto 8, 2020
Horrible
PUBLICADO POR:
Samantha C.
agosto 8, 2020
I used this product thinking it would change my dark brown hair to this nice brown reddish color and it didn’t change my color at all. My hair is still dark brown and no where near the color I ordered!! I refuse to order any more
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
MarA
agosto 7, 2020
Ungewollter Rotstich
PUBLICADO POR:
MarA
agosto 7, 2020
Ich hatte extra darauf hingewiesen, dass ich keinen Rotstich in meinem dunkelblond möchte, sondern einen Aschton. Das Ergebnis sah aus als hätte ich die Farbe Rotbraun bestellt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
MarA - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Helen C.
agosto 7, 2020
Cancel subscription
PUBLICADO POR:
Helen C.
agosto 7, 2020
I wish to cancel my subscription
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Helen C. - We appreciate you reaching out to us here at eSalon! We are so sorry to hear that you will be leaving us. Our Customer satisfaction is something we take seriously. Please keep an eye out for an email from us shortly. Thanks so much for giving us a try, and we hope to have you back soon.
PUBLICADO POR:
maria S.
agosto 7, 2020
looked like bozo
PUBLICADO POR:
maria S.
agosto 7, 2020
a ridiculous red. grays came out orange; rest was like bozo on steroids.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather W.
agosto 7, 2020
Good Color -First time to receive Root and Ends color
PUBLICADO POR:
Heather W.
agosto 7, 2020
The root color is the color I wanted all of my hair. So the ends color being lighter is still lighter than the roots, but turned out good.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heather- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Claudia S.
agosto 7, 2020
Didn’t cover grey
PUBLICADO POR:
Claudia S.
agosto 7, 2020
Good color, but it didn’t cover grey
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Claudia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Susan H.
agosto 7, 2020
wrong color
PUBLICADO POR:
Susan H.
agosto 7, 2020
This last color that you sent me made my hair very dark! Not a all like the previous kits???
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina Marie H.
agosto 7, 2020
Issue with color
PUBLICADO POR:
Tina Marie H.
agosto 7, 2020
The kit was easy to use, but the color has not been just right for me. My husband likes it, though.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jess S.
agosto 7, 2020
Not color I was looking for
PUBLICADO POR:
Jess S.
agosto 7, 2020
My hair turned out a lot darker than I was looking for. More of a brown color than a blonde
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jess- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
dagmar S.
agosto 7, 2020
Strong smell
PUBLICADO POR:
dagmar S.
agosto 7, 2020
The strong chemical is just to much, i was coughing and my eyes were watering. The whole process was just too messy for me. The color is ok, the only positive is the grey coverage is better than the box dye i usually use.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dagmar- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kim B.
agosto 7, 2020
Color
PUBLICADO POR:
Kim B.
agosto 7, 2020
Color did not cover gray and was darker than my last color. This was a waste of money
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kim- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tricia S.
agosto 7, 2020
It is not working well for me personally.
PUBLICADO POR:
Tricia S.
agosto 7, 2020
It does not cover the gray roots and has a red hue to it that I am not happy with.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tricia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura D.
agosto 6, 2020
Not for me
PUBLICADO POR:
Laura D.
agosto 6, 2020
I hate to say it but my hair is horrible. Its frizzier than normal and so much of it has fallen out i now have complete bald spots. Im sure this is a great product, just not for me
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Linda F.
agosto 6, 2020
Good product poor shipping time
PUBLICADO POR:
Linda F.
agosto 6, 2020
Great product but it took several weeks to receive my 2nd order of my custom color. I need it about every 3 1/2 weeks to 4 weeks. It must have been lost in the mail. I did call after about 5 weeks and you sent me another box at no charge within about a week. I just can't wait that long so I canceled any orders for the future.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Linda - We’re truly sorry that the shipping of our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tiffany K.
agosto 6, 2020
Not Happy
PUBLICADO POR:
Tiffany K.
agosto 6, 2020
This product turned my roots really light and it didn’t match the rest of my hair!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tiffany - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Lizzie H.
agosto 6, 2020
Not ‘the best’!
PUBLICADO POR:
Lizzie H.
agosto 6, 2020
I first ordered in May.
Answered the questionnaire.
Wanted a lighter all over colour,
To go with my older skin tone.
I had never ordered before.
For my $. I got sent a ‘touch up kit’
Touch up kit?
To match what?
( Ihave big hair, Ross in the 80’s).
I complained, sent not just written answers, but a picture Also.
I was sent more of the same product,
Then I used it. (Could not start sooner with those tiny bottles of product).
Still thinking about what I thought of the product,
When the next delivery came.
WHAT?
They keep your credit card on file.
(I am sure, in the Small print, they have a clause).
I did not want my money spent for me.
I don’t think they give me a better product.
My hair does not feel better.
Save your money.
It’s like signing up for encyclopedias in the 50’s Just keeps coming, a built in debt.
It’s a scam. Don’t go there!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lizzie - We’re truly sorry to hear that you were disappointed by your experience and for our Hair Color not meeting your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Beth W.
agosto 6, 2020
Not enough ash
PUBLICADO POR:
Beth W.
agosto 6, 2020
I have had my colored altered a few things and I still am not getting the color I want
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Beth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathryn H.
agosto 6, 2020
Too red - Horrible
PUBLICADO POR:
Kathryn H.
agosto 6, 2020
Very disappointed -
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kathryn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Julie V.
agosto 6, 2020
Déçu
PUBLICADO POR:
Julie V.
agosto 6, 2020
Bonjour,
Ayant un chatain moyen couleur naturelle j'ai commandé un cuivré doré. Jolie couleur mais d'après l'exemple donné lors de commande, je m'attendais a une couleur beaucoup plus prononcé et plus vive, je trouve que le cuivré doré se distingue à peine et seulement à la lumière. De même je ne comprends pas pourquoi le 2eme flacon était un ravive couleur alors que c'était ma première couleur sur cheveux naturels. Y a t-il eu une erreur...je voulais un roux bien éclatant.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Julie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous et nous vous contacterons, par email, pour réaliser vos objectifs couleur !
PUBLICADO POR:
Isabel S.
agosto 6, 2020
Not what I needed
PUBLICADO POR:
Isabel S.
agosto 6, 2020
clearly the answers I gave in the survey to determine what color was needed, was not followed. When I sent the email to the colorist, telling her it was the wrong color she responds with send me a picture, then why did I upload a picture? Obviously the answering of questions was a waste of time. I don't mind working with you, but at least take some time to review my profile first.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Isabel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shellie Gonzales
agosto 6, 2020
Not enough to cover my hair
PUBLICADO POR:
Shellie Gonzales
agosto 6, 2020
I have longer hair and the amount sent to me does not cover all my hair.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shellie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lindsey L.
agosto 6, 2020
My hair looks the same
PUBLICADO POR:
Lindsey L.
agosto 6, 2020
I have natural black hair. I purchased a purple tone brown. But It doesn’t show at all, my hair still looks the same.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lindsey- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Britney H.
agosto 6, 2020
Didn’t seem to take as well
PUBLICADO POR:
Britney H.
agosto 6, 2020
This treatment didn’t seem to “take” as well as usual.. almost as if I’d went lighter or something. Still a beautiful color, just not quite what I was hoping for.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Britney- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kathleen S.
agosto 6, 2020
Stop-gap measure
PUBLICADO POR:
Kathleen S.
agosto 6, 2020
I have blonde hair and my roots have darkened to a yucky shade of brown over the years. The product was easy to use, but made my hair a slightly coppery-blonde color. It was fine the first time, but clearly changing my color only to a copper/strawberry color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathleen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Theresa T.
agosto 6, 2020
Didn’t cover grays in roots well
PUBLICADO POR:
Theresa T.
agosto 6, 2020
I really liked the shade, but was disappointed with gray coverage
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
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