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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maggie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dania L.
octubre 9, 2020
Did I even color my hair?
PUBLICADO POR:
Dania L.
octubre 9, 2020
I left my color on for 40+ mins and when I washed it off all of my grays were still there laughing at me. Will not be using these products again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra B.
octubre 9, 2020
Didn't really like the lighter color
PUBLICADO POR:
Sandra B.
octubre 9, 2020
Went a little lighter and it didn't seem to cover the grey
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Trina Avalos R.
octubre 8, 2020
Doesn't seem to last long.
PUBLICADO POR:
Trina Avalos R.
octubre 8, 2020
Seems like after first wash color fades and hair is dryer. I plan on canceling this month.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Trina- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Evelyn H.
octubre 8, 2020
Strong smell
PUBLICADO POR:
Evelyn H.
octubre 8, 2020
I asked for light golden brown and still get brown
It’s smells strong
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Evelyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Diane F.
octubre 8, 2020
Too orange
PUBLICADO POR:
Diane F.
octubre 8, 2020
I was a redhead before I went gray. I’m platinum gray. I need to,lean towards ash. The color I got was too orange. I wanted a variation of colors just a little darker. I just picked the wrong color. My fault.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diane - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michelle N.
octubre 7, 2020
Color was not right
PUBLICADO POR:
Michelle N.
octubre 7, 2020
I asked for my money to be refunded after 3 attempts of not getting my color right. The company stated money back guarantee but that still hasn't happened after sending the request over a month ago.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Julia C.
octubre 7, 2020
Color too dark
PUBLICADO POR:
Julia C.
octubre 7, 2020
I have light brown hair, the last color was medium brown wayyyyy too dark. I’m frustrated
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Miranda D.
octubre 7, 2020
2 weeks later and my greys are visible
PUBLICADO POR:
Miranda D.
octubre 7, 2020
Originally I was super happy with the results but after 2 weeks and 1 day (approximately 5 washes) my greys are back 😔 I don’t understand because I followed the directions and the coverage was good initially. I purchased permanent color in dark ash brown 😔 I’m basically disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Miranda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Drashti P.
octubre 7, 2020
Did't work for me
PUBLICADO POR:
Drashti P.
octubre 7, 2020
I was so excited to color my hair and see new changes. unfortunately, this is not for me cuz I don't see any color change to my hair. My hair still looks the same. Apart from the disappointment of the expected result, I love it's the smell and the quality of all the products. Usually, my hair falls during coloring but I saw less hair fall this time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Drashti- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Trisha C.
octubre 7, 2020
Could be better
PUBLICADO POR:
Trisha C.
octubre 7, 2020
This was my second time using e-color. The first time my color was great. This time, the color was ok and I was still left with all the greys at the top of my crown. Not sure if I would go with this again. Very disappointed after the mess and time it took.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Trisha- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Susan D.
octubre 7, 2020
No thanks
PUBLICADO POR:
Susan D.
octubre 7, 2020
Wanting to try this during Covid I was sorely disappointed. I asked to speak with a colorist before ordering and was told I had to place an order first. Ok. After placing my order with the exact color levels my stylist uses with the exact ratio and submitting a photo I reached out to a colorist. I was assured there would be no problem. I was notified of my color formulation and the ratio was off with too much brown. I called again. I have red hair and they were sending me 75% brown and 25% red. The colorist I spoke with exclaimed, "oh, you want it more red". Did anyone look at my pic or read my requests? I tried the color anyway as I was desperate. Thank God I only colored a small test piece. Mud brown with no gray coverage. My hair would have been ruined with no way to get to my salon and have color correction, let alone the damage done to my hair. I made another call. Instead of refunding my money they offered a credit for more hair color. Thanks, but no thanks.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Questa
octubre 7, 2020
Gray roots
PUBLICADO POR:
Questa
octubre 7, 2020
I applied the color as per instructions. It looked good I was so happy to color my gray roots .... but after just two washings the color washed out !!! My roots were a color I couldn’t tell you what it was . This was the second time this happened. The first time I sent a message with my concern stating the roots aren’t holding the color and they changed my formula. But it happened again . Not going to purchase e-salon in the future.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pixie P.
octubre 7, 2020
Disappointed
PUBLICADO POR:
Pixie P.
octubre 7, 2020
Usually have my hair done by a stylist, but because of Covid, haven’t been to get hair done. The first time, I did my hair, I used a different brand, and it turned out ok, except missed a few areas. This time tried e-salon....I did not like the smell of this dye. It has been a long time since my hair dye has had such a bad smell. I would never use this product again because of that.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Pixie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brenna W.
octubre 7, 2020
Yikes
PUBLICADO POR:
Brenna W.
octubre 7, 2020
Thanks for turning me from Blonde to RED! I have emails countless times asking for my subscription to stop and I still keep receiving this. This is completely destroyed my hair I would really appreciate it if you could stop sending me color that just has now permanently messed my hair up, negatively affected my self image and cost me money I don’t want to spend to look like this.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Brenna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pamela D.
octubre 7, 2020
It's ok
PUBLICADO POR:
Pamela D.
octubre 7, 2020
The smell is a bit strong. Could use a little more brown and a touch of red?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Pamela - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jan P.
octubre 7, 2020
Grey coverage very poor
PUBLICADO POR:
Jan P.
octubre 7, 2020
The initial order I had covered greys very well. I don't know why this batch was so bad. I personally didn't think 15 minutes of processing was long enough, but followed the directions.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jan- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Claire M.
octubre 6, 2020
My hair is an orange colour
PUBLICADO POR:
Claire M.
octubre 6, 2020
My roots are an orange colour not blonde
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Claire M. - We truly appreciate your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Your colorist has been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
chantal B.
octubre 6, 2020
La couleur n'est pas mal
PUBLICADO POR:
chantal B.
octubre 6, 2020
La couleur est correcte mais ce qui me gène c'est l'ammoniaque. Lors de la pause ca m'a pris les poumons c'était insoutenable.
Je ne recommande pas pour ceux qui sont asthmatique ou qui ont des problèmes de poumons.
Beaucoup trop agressif.
J'ai essayé mais je ne recommencerais pas.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
chantal B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que l'odeur d'ammoniaque vous ait dérangée lors de l'application. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente, nous vous contacterons pour plus d'information.
PUBLICADO POR:
Joyce H.
octubre 6, 2020
Orders
PUBLICADO POR:
Joyce H.
octubre 6, 2020
Not satisfied with recent or past orders
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joyce- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Mitra M.
octubre 6, 2020
Did not change color of my roots
PUBLICADO POR:
Mitra M.
octubre 6, 2020
I Was very disappointed after 6 months of not coloring my hair. My roots did not change color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mitra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashley K.
octubre 6, 2020
No saturation
PUBLICADO POR:
Ashley K.
octubre 6, 2020
I'm actually cancelling my order because I've tried it twice now with adjusting the color, and I still wash my hair one time, and the color is gone. I'm very dissatisfied. I think I would do better with using Sally's or Amazon and picking my own hair color. I'm very very dissatisfied. I wanted the blackest black, and after the initial wash, my hair is still medium to dark brown. Won't be doing this again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
sheri P.
octubre 6, 2020
Shady company
PUBLICADO POR:
sheri P.
octubre 6, 2020
Got a second order in the mail today. They claim I ordered it. I didn't. They claim that when I filled out their questionnaire I said I would like to color my hair every eight weeks. I don't. they can't show me the questionnaire. Sarah C answered me with a NOPE when I asked to see my records. Don't get scammed by eSalon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sheri- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dawn R.
octubre 6, 2020
Too Dark
PUBLICADO POR:
Dawn R.
octubre 6, 2020
I wanted to cover the gray root on the color that I had. I selected the correct colors. Changes were made based on a very, very, very, old photo that was still in the system. Please brighten up my look to match the current pictures I've sent. I also want to add back in the highlights that were covered up by the last color treatment received from e-salon
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Angelo S.
octubre 6, 2020
To much money
PUBLICADO POR:
Angelo S.
octubre 6, 2020
told the price is going to change... I want to cancel everything
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angelo- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valeria A.
octubre 6, 2020
Prix trop élevé
PUBLICADO POR:
Valeria A.
octubre 6, 2020
Le prix est trop élevé et la couleur n'est pas formidable compte tenu de ce prix.
Après plusieurs ajustement de couleur je n'ai vue aucun changement ma couleur est terne et sans les reflet demander.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valeria A. - Merci d'avoir partagé votre expérience eSalon avec nous. Nous sommes vraiment désolés d'apprendre que votre coloration n'ait pas eu les résultats escomptés. Nous espérons travailler avec vous afin de remédier à la situation. Nous allons revenir vers vous par email.
PUBLICADO POR:
Saman E.
octubre 5, 2020
Hated it
PUBLICADO POR:
Saman E.
octubre 5, 2020
Not happy at all color didn't stay and its too much brownish n orangish
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Saman E. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jaime P.
octubre 5, 2020
Left a lot of gray
PUBLICADO POR:
Jaime P.
octubre 5, 2020
I was disappointed that it didn't cover a lot of my gray hair. It also was not the color I expected it to be. My hair didn't feel bad after so that's a plus. The actual hair color had a REALLY strong chemical smell. The root color wasn't as bad of a smell.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jaime- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Brenda A.
octubre 5, 2020
Ordering New Color
PUBLICADO POR:
Brenda A.
octubre 5, 2020
The color I ordered the first time was good, and looked as I expected. However, I don't understand why I need to send a note if I want to change my color. Why can't I just go back to the color chart and make my own adjustment without "sending a note" to someone? If I could get back to the color chart and see what I ordered last, I could figure it out from there. But since this is not an option I will likely never buy this product again. The color quality is not an issue, your ordering process is.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brenda - We’re truly sorry that our color adjusting process did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pamela G.
octubre 5, 2020
Exhausted
PUBLICADO POR:
Pamela G.
octubre 5, 2020
This was a first color so recommended process was all over roots first followed by all over color. I am 58, have arthritis, and Iive in a small apt with 2 cats so Took about 20 min to get prepared, old t shirt, old towels, space for kit etc, cats away, etc. I have long hair. Applied root color without much difficulty. Unfortunately removed gloves before the processing was finished so had to put them on again for all over. Not easy. The final step in the shower is a total mess. Color goes everywhere. Took what seemed like forever to get color out of hair and then I had to clean the bathroom! As I said I have cats and can’t risk them getting this on their paws, licking them and getting sick because I didn’t want to live with gray root. As for the color and coverage, it’s fine. Hair doesn’t feel as nourished as when I leave the salon though. Doubt I will do this on a regular basis
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela- We’re so sorry to hear that you were disappointed by the application process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Veronika H.
octubre 5, 2020
Liked it
PUBLICADO POR:
Veronika H.
octubre 5, 2020
I loved the color!!! But my red came through after a few weeks, and since I have a lot of hair there wasn't enough to cover my whole head thoroughly. But the color was beautiful and easy to apply very convenient. I am going to try again and hope for a better outcome!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Veronika- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Emily M.
octubre 5, 2020
Definitely didn’t darken
PUBLICADO POR:
Emily M.
octubre 5, 2020
I’m trying to transition from highlighted hair back to light brown. This color combination just made my light blonde brassy. Not even close to light brown
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Emily- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Cindy B.
octubre 4, 2020
Still gray needs more coverage
PUBLICADO POR:
Cindy B.
octubre 4, 2020
Need more gray coverage
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vicki R.
octubre 4, 2020
Terrible color
PUBLICADO POR:
Vicki R.
octubre 4, 2020
My roots are lighter than my ends. I followed the instructions completely and look ridiculous. Would NOT recommend!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vicki- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cindy W.
octubre 4, 2020
Do not like the updates
PUBLICADO POR:
Cindy W.
octubre 4, 2020
Since the color was reformulated, I don't like it very well. It is too thick and is hard to apply with the bottle. I preferred the color package prior to the change.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindy- We’re so sorry to hear that you were disappointed by our new enhanced formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Beverly S.
octubre 4, 2020
Orange
PUBLICADO POR:
Beverly S.
octubre 4, 2020
It starts out as a good color, but after just a few washes, it turns my hair orange. I will not be using this hair color anymore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Beverly- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Robin S.
octubre 4, 2020
Not what I wanted
PUBLICADO POR:
Robin S.
octubre 4, 2020
Not sure if I chose the wrong color based on bad representation pictures or what!?. I believed I had ordered light brown with a bit of mahogany. I even left directions that I did not want an unnatural color, and that I would rather have more brown than the mahogany Color. What I got was ghoulish mahogany. Straight up mahogany!! No brown undertones at all. In the sunlight it was purple! I feel I could have done better with box color. Once ordering the color, you could not look back to review your choice. So, I could not even dispute the color I chose with pictures later. Hmmm.
Not pleased. Glad I ordered a one time shipment.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brigitte W.
octubre 3, 2020
Letzte Bestellung vom 18.09.2020
PUBLICADO POR:
Brigitte W.
octubre 3, 2020
Es war okay, nur ich wünsche mir sehr, dass man die Menge in kleineren Portion ein aus zwei machen kann.
Es war für mich diese Packung viel zu viel Farbe, so dass ich fast 70 % der Farbe wegschmeissen musste. Das ist rausgeworfenes Geld !
Wäre das beim nächsten Mal in kleineren Portion möglich oder in zwei kleinen Flaschen umfüllen?
Bitte umgehend Antwort !
Gruß
Brigitte
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brigitte W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
KAthy D.
octubre 3, 2020
Color not right
PUBLICADO POR:
KAthy D.
octubre 3, 2020
I was not happy with the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cindy J.
octubre 3, 2020
Worst ever!! Don’t waste your money $$
PUBLICADO POR:
Cindy J.
octubre 3, 2020
Don’t waste your money!! Not worth it. They send you out $2.00 products that turned my hair orange 🍊 on the side of my hair where my gray grows. I guess they don’t think about that.
If Coronavirus wasn’t around. I would sue them.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cindy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Zoe G.
octubre 2, 2020
Just not the colour I asked for
PUBLICADO POR:
Zoe G.
octubre 2, 2020
I have been very clear about the colour I want and I’m just not getting it. I find it extremely annoying that I have to pay £25 for two different dyes instead of just one. Won’t be renewing account.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Zoe G.- Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maud C.
octubre 2, 2020
erreur ? !???
PUBLICADO POR:
Maud C.
octubre 2, 2020
j'ai demandé une coloration "grise" et on m'envoie la même coloration que ma commande précédente !!!
N'importe quoi ce site !!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Maud C. - Merci pour vos commentaires. En examinant votre profil, nous constatons que l'un de nos experts coloristes vous a déjà contacté pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage !
PUBLICADO POR:
Jennifer S.
octubre 2, 2020
Still too brassy
PUBLICADO POR:
Jennifer S.
octubre 2, 2020
Still not happy with the darkness and the brassy tones coming through on the base color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
areen A.
octubre 2, 2020
its okay
PUBLICADO POR:
areen A.
octubre 2, 2020
it gets the job done but it smells deathly and it burned my scalp a little. the smell lives in my nose and its so so so intoxicating
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Areen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jasmine P.
octubre 2, 2020
Hair looks the same color.
PUBLICADO POR:
Jasmine P.
octubre 2, 2020
I followed the directions and did everything right and my hair looks the exact same. Just damaged it for no reason.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jasmine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Valérie E.
octubre 1, 2020
couleur trop claire
PUBLICADO POR:
Valérie E.
octubre 1, 2020
Bonjour, je ne vais pas renouveler ma commande car ayant beaucoup de cheveux blanc j'ai commandé une couleur qui était trop claire et qui n'a pas couvert du tout mes racines qui sont ressorties oranges claires!
Je pense que l'erreur a été que je ne voulais pas foncé mes cheveux et je n'avais pas compris qu'il fallait que je commande une couleur foncé mais ne pas l'étaler sur les longueurs de mes cheveux.
Sinon très satisfaite du packaging et les produits sont de qualités.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valérie E. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous allons vous contacter par email afin de remédier à la situation et trouver la coloration qui vous convienne !
PUBLICADO POR:
fran M.
octubre 1, 2020
Itchy scalp
PUBLICADO POR:
fran M.
octubre 1, 2020
It does the job! Although , my scalp is very itchy after I use the product. My hairdresser said to use sweet and low in the formula I’ll give it a try one more time!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Fran- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Michelle M.
octubre 1, 2020
Two stars for the 2 days it was nice
PUBLICADO POR:
Michelle M.
octubre 1, 2020
The first two days color was almost right but quickly turned brassy and faded
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melody G.
octubre 1, 2020
Color not as ordered
PUBLICADO POR:
Melody G.
octubre 1, 2020
The color of the kit was not as ordered. Unfortunately, because of color the results did not turn out as expected.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melody- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Leticia S.
octubre 1, 2020
Not for my hair
PUBLICADO POR:
Leticia S.
octubre 1, 2020
Unfortunately this color kit doesn't work for me. My hair is really fine, dry and kinky. After applying, when I rinsed my hair, it was so hard it was just a clump on top of my head.This product made it so brittle, I was just losing chunks even when i ran my fingers through it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leticia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Claire B.
octubre 1, 2020
Colour does not work
PUBLICADO POR:
Claire B.
octubre 1, 2020
Two separate boxes were sent to me. The colour did not work on my hair.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claire B. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joyce B.
octubre 1, 2020
Not using last box
PUBLICADO POR:
Joyce B.
octubre 1, 2020
I have not yet use the last box that I received earlier in September. I had noticed recently that my hair was falling out a LOT more and when I went to my stylist and had my haircut she indicated it may be the color that I’m using. I have not changed anything else! I use Professional color Protect shampoo and conditioner. I use a professional styling gel. I blow dry my hair very little. My diet has not changed in any way in the last year. I am not on any additional medications.
Please Do NOT send any more color products., Please. Joyce Buseman
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joyce- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Christine M.
octubre 1, 2020
Still rusty orange color
PUBLICADO POR:
Christine M.
octubre 1, 2020
After one try my hair turned a bright brassy orange color. With your help we changed the color to a darker brown color. All that did was make the orange darker but the brassiness still there.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan J.
octubre 1, 2020
Didn’t cover greys
PUBLICADO POR:
Susan J.
octubre 1, 2020
I Requested adjustment to my hair colour because it was turning brassy timts and although I like the colour but it is worse for colouring my greys
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marika S.
septiembre 30, 2020
Mangelde grau Abdeckung
PUBLICADO POR:
Marika S.
septiembre 30, 2020
Der Farbton ist schön ,aber leider sind teil von den grauen Haaren nicht abgedeckt mit den Farbton.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Florence - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail !
PUBLICADO POR:
Pooja G.
septiembre 30, 2020
Doesn't cover greys
PUBLICADO POR:
Pooja G.
septiembre 30, 2020
It doesn't cover greys.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pooja- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Claudia P.
septiembre 30, 2020
Schlecht
PUBLICADO POR:
Claudia P.
septiembre 30, 2020
Ich bin überhaupt nicht zufrieden und möchte NICHT mehr beliefert werden! Danke!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claudia P. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Liz M.
septiembre 30, 2020
At the age of 70 I have decided to go with my natural salt and pepper hair thank
PUBLICADO POR:
Liz M.
septiembre 30, 2020
See above
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cyndi B.
septiembre 30, 2020
It's okay
PUBLICADO POR:
Cyndi B.
septiembre 30, 2020
I think I was still expecting it to be lighter. I normally do have highlights and I don't any more so I was hoping to get a lighter look without highlights because it's to expensive and you really just can't touch up the roots. Any suggestions?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Linda L.
septiembre 30, 2020
Color set
PUBLICADO POR:
Linda L.
septiembre 30, 2020
For how much you pay, I don’t think it stays in any longer, and feel it’s Harsh for your hair just like store bought
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Linda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elle ess
septiembre 30, 2020
You color is the worst
PUBLICADO POR:
Elle ess
septiembre 30, 2020
Doesn’t cover grey. Leaves a weird golden:brassy hue. I ordered neutral medium brown. Esalon is the worst.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patricia C.
septiembre 30, 2020
Couleur
PUBLICADO POR:
Patricia C.
septiembre 30, 2020
J ai demandé trois fois de changer ma couleur, c est toujours la même. J annulé mon abonnement.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Patricia C. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Shara G.
septiembre 29, 2020
Too many warm tones
PUBLICADO POR:
Shara G.
septiembre 29, 2020
The hair color has alot of red undertones. It leaves your hair looking red after fading.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen M.
septiembre 29, 2020
Canceled
PUBLICADO POR:
Karen M.
septiembre 29, 2020
I have canceled my subscription. Too much $.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra A.
septiembre 29, 2020
Not for me
PUBLICADO POR:
Sandra A.
septiembre 29, 2020
I ordered the coloring in August, but I did not do it until a few weeks later (9/12/20) and it came out with two colors. I had lighter color on top and on the bottom was darker. I had a make an appointment to get my hair done on 9/19/20. I am sure this work for other ladies, but it was horrible on my hair. I had to wear a hat or a headband to cover. I will not be using this product again!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandra- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Martha L.
septiembre 28, 2020
Not so good on covering the gray...
PUBLICADO POR:
Martha L.
septiembre 28, 2020
I was a bit disappointed after shampooing my color application.“touch-up”, that the coverage on the grays wasn’t that great. The color itself was, I believe, good, but after leaving it on for a good 40 minutes (actually 10 minutes more than was recommended) I still saw gray strands???
I would like to try your product again, but am a little hesitant...please advise.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Martha- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Donna C.
septiembre 28, 2020
Color too dark!
PUBLICADO POR:
Donna C.
septiembre 28, 2020
This color is much darker than the one I got before.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alice R.
septiembre 27, 2020
Commande forcée
PUBLICADO POR:
Alice R.
septiembre 27, 2020
Bonjour,
Je n'ai pas souhaité cette commande, j'ai résilié l'abonnement. On m'indique qu'avant d'expédier la commande il faut que j'appelle. Par contre c'est prélevé directement avant l'envoi. Je ne souhaite pas ce produit, je n'en veux pas, merci d'annuler cette commande et de me rembourser.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alice R. - Merci de nous avoir contactés. Nous prenons en compte votre demande et allons revenir vers vous par email pour vous informer des étapes suivantes.
PUBLICADO POR:
Trish G.
septiembre 27, 2020
Orange
PUBLICADO POR:
Trish G.
septiembre 27, 2020
I am so incredibly disappointed with this color. The root and end colors were so different that you can visually see the difference. Both the roots and ends are very orange. The end color looks like a pumpkin. My son actually asked me if I did my hair for Halloween. This is not ok and I have no idea how to fix it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Trish - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kira J.
septiembre 27, 2020
Color did not take
PUBLICADO POR:
Kira J.
septiembre 27, 2020
The color was not even close to what was promised. I did everything exactly as directed and somehow my roots, which were done first, took zero color. The rest of my hair ended up black without any of the tint I wanted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kira - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Firas S.
septiembre 27, 2020
Not the color I wanted
PUBLICADO POR:
Firas S.
septiembre 27, 2020
My hair did not really change color. It was orangey and I wanted an ash tone.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Firas - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Emma C.
septiembre 26, 2020
Be careful
PUBLICADO POR:
Emma C.
septiembre 26, 2020
Be really careful when making your 1st order.
They have it set up on a month by month payment thing. So even if you don't need or want another hair dye, one is shipped to you and they take £18 out your bank to pay for it. Of course they inform you of this AFTER they send it and AFTER they take the payment, which stopes you being able to stop it if you don't want it.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Emma C. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Yenny V.
septiembre 26, 2020
Made my hair dry
PUBLICADO POR:
Yenny V.
septiembre 26, 2020
And i cant find how to stop this membership but ut dryed my hair out
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yenny- We're truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laura B.
septiembre 26, 2020
Too dark
PUBLICADO POR:
Laura B.
septiembre 26, 2020
It's not what I was going for. I feel as tho it's too dark and just an odd blend. I did recieve a compliment,stating it was a pretty brown but I'm not convinced. I realize ordering online,only sending one picture, may be a challenge achieving a satisfying color but I'm sure its attainable. Hopefully we will be able to fix so I'm happy and able to leave a better review
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Citlalli F.
septiembre 26, 2020
my color is ruined
PUBLICADO POR:
Citlalli F.
septiembre 26, 2020
I finally tried this, it took so long to receive my kit that i bought my regular kit and used it. I'm so disappointed! it suppose to be light golden brown, even i sent a picture of my hair color, now my hair it's a lot darker, nothing to do with the color i use to wear and not even covered my grays. Totally upset, now my color is ruined.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Citlalli- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Stephenie R.
septiembre 26, 2020
Not my color at all
PUBLICADO POR:
Stephenie R.
septiembre 26, 2020
I chose a brown with violet and
Red and there is none whatsoever just brown. I am especially disappointed given the reviews and when the color was mixed it looked perfect in the bottle but it just came out brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacqueline F.
septiembre 26, 2020
eSalon's New Formula
PUBLICADO POR:
Jacqueline F.
septiembre 26, 2020
I am reviewing mostly to see if anyone else is struggling with their hair color since eSalon's recent changes to their formula. My next order will be my 3rd try at readjusting my color. Previously my color had golden mixed in and it was the equivalent of a nice highlighted look. But after the formula change, my first color was very dull with little golden. So it was adjusted. Now it is too much golden which has gotten even lighter within a few days of coloring my roots. I'm am hoping my 3rd request to return to my original color will even out all of the gold.
I have definitely noticed a change in the coloring product, both consistency and a strong bleach like odor which is unpleasant.
I previously would have rated eSalon with 5 stars and I'm hoping my communications with the colorist can resolve this soon. Unfortunately, 2 consecutive unsatisfactory coloring experiences mean I have to live with the results until it's time to recolor.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Melissa N.
septiembre 26, 2020
Didn’t cover my grays!!!!
PUBLICADO POR:
Melissa N.
septiembre 26, 2020
I am disappointed that it didn’t covered my gray hairs. I tried to dye it then a second time with the left overs I had and it still didn’t cover them.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rafaela U.
septiembre 25, 2020
Doesn’t cover grays
PUBLICADO POR:
Rafaela U.
septiembre 25, 2020
Second application and grays are not covered.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rafaela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer B.
septiembre 25, 2020
Grays
PUBLICADO POR:
Jennifer B.
septiembre 25, 2020
I am struggling to keep my grays covered for longer than 2 weeks. I can usually get 4-5 weeks out of the box color. Not sure I will continue.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashe S.
septiembre 25, 2020
Great packaging and product
PUBLICADO POR:
Ashe S.
septiembre 25, 2020
Overall, I am impressed with the quality of the products and the package. However, the color I got was not exactly what I was hoping for. I was wanting to bring my hair color back to one solid color and hide my red tones. Some parts of my hair look good, but some areas are still red/brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ashe - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy P.
septiembre 25, 2020
Not what I wanted
PUBLICADO POR:
Amy P.
septiembre 25, 2020
I didn’t get what I asked for. I think I was clear about my goals, however, I was very disappointed with the outcome after using your product. I wanted red. Red not pink - Not pinkish red. Just red, like natural red color that actually grows out of a person’s head. What I got was brown. Now that it’s almost time to color again, it’s faded off to something I can stand. Brown with some golden highlights.
I can’t recommend your product or services because I emailed directly with a stylist, went with her recommendations and was still disappointed in the end. Too bad, but I’m going to cancel my subscription.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
SMM1
septiembre 25, 2020
Not for me.
PUBLICADO POR:
SMM1
septiembre 25, 2020
The color left my hair with streaks. I will not be ordering again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Theresa M.
septiembre 25, 2020
Grays not covered
PUBLICADO POR:
Theresa M.
septiembre 25, 2020
My roots are not completely covered
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Andrea S.
septiembre 25, 2020
Farbe nicht wie gewünscht
PUBLICADO POR:
Andrea S.
septiembre 25, 2020
Leider war ich mit der Farbe absolut nicht zufrieden, die Farbe war viel zu dunkel und mein Haar nach der Anwendung stumpf und sah krank aus. Außerdem habe ich kein Abo bestellt...ich möchte keine weitere Farbe mehr bekommen, finde es nicht okay, dass das einfach so gemacht wird.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Andrea S. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
MAUREEN K.
septiembre 24, 2020
Custom volor
PUBLICADO POR:
MAUREEN K.
septiembre 24, 2020
Don’t know if this time I will pull it thru for 2-3 min mixed with water. Maybe just one minute or skip a turn. A little too dark at first. Better after 2-3 washes. Think
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maureen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Kim C.
septiembre 24, 2020
Poor coverage
PUBLICADO POR:
Kim C.
septiembre 24, 2020
Didn’t last
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dayna B
septiembre 24, 2020
God but expensive
PUBLICADO POR:
Dayna B
septiembre 24, 2020
The gray coverage is good, not sure if it’s any better than what I can buy at the store. Most of us used a coupon and got the 1st order for $10 then it jumps up to $29 including $5.95 for shipping. I do not enjoy coloring my own hair so for that price it’s not worth it. This will probably be my last month since the salons are open.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dayna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Krista T.
septiembre 24, 2020
Terrible delivery service
PUBLICADO POR:
Krista T.
septiembre 24, 2020
I was left waiting for my hair color for weeks after the date it was suppose to arrive. Had a bad feeling about ordering it n having it delivered...should have listened to my gut!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Krista - We’re truly sorry that the shipping time for your color kit not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
rosa W.
septiembre 24, 2020
Average
PUBLICADO POR:
rosa W.
septiembre 24, 2020
A little too expensive. the last 2 shipments I got it did not cover all my whit hairs and I always make sure to follow directions.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rosa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Brit C.
septiembre 23, 2020
Meh , not impressed.
PUBLICADO POR:
Brit C.
septiembre 23, 2020
I have very fine hair that tends to be on the dry side when processed. I wish this was moisturizing and nourishing to the hair. It also fades pretty quickly, by week two I saw I was losing some coverage.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brit- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shawn R.
septiembre 23, 2020
Don’t think I’ll stay
PUBLICADO POR:
Shawn R.
septiembre 23, 2020
Made hair very dry
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shawn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Maria C.
septiembre 23, 2020
Too dark
PUBLICADO POR:
Maria C.
septiembre 23, 2020
I wasn’t happy with the results my hair ended up to dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joan W.
septiembre 23, 2020
I haven't used it.
PUBLICADO POR:
Joan W.
septiembre 23, 2020
I'm still considering whether to color my hair or not. I now have about 3 inches of gray on the roots and I may just let it go all gray. Please cancel any future mailings until I make a final decision. Joan 903-450-7242
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joan- We're so happy to hear that you may be trying your color soon! We have reached out to you via email in case you have any questions or concerns. We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Rocio Y.
septiembre 23, 2020
not best gray coverage
PUBLICADO POR:
Rocio Y.
septiembre 23, 2020
the reason I am giving only 3 stars is because i was not completely satisfy with the gray coverage and also I want to go lighter since i started with a bleach light color and the first color I used make it really dark.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rocio- We’re sorry to hear that your hair color is not covering greys as expected and darker than requested. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Isidora M.
septiembre 23, 2020
Colour not as arranged
PUBLICADO POR:
Isidora M.
septiembre 23, 2020
the colour didn't do anything against the red tone, it just made my hair overall darker. It was supposed to give it a cooler nuance but there is still a strong red tone.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Isidora M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan M.
septiembre 23, 2020
Horrible shade of brown that looks hideous with my skintone
PUBLICADO POR:
Susan M.
septiembre 23, 2020
I requested a medium bling and sent two photos. The color that arrived was called dark blonde but was truly a mousy Orange 🍊 brown that doesn’t match my ski tone in any way. This product is not anywhere near the product advertised. I feel conned and ugly with this color. I’ve now spent another $40 to get a better product to remove this color. Even the toner as a bust. I bought this for upcoming interview and now I look like cheap, tacky middle-aged woman.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
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Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
