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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Belkys- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Terri R.
octubre 24, 2020
Just not for me
PUBLICADO POR:
Terri R.
octubre 24, 2020
The formula is so thick! I've tried two different colors and neither worked for me. My hair was dry with no shine afterwards both times. Never got that "just colored" feeling! I have a friend who had great results, so I don't know. I hate the step of adding water to the bottle and using it in the shower. Not sure that does anything but create a big mess. Thanks but no thanks! Maybe add an oil or something that benefits the hair, because all I got was extra work reconditioning my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Terri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lauren V.
octubre 24, 2020
Doesn't last or cover greys
PUBLICADO POR:
Lauren V.
octubre 24, 2020
I wanted this to be the solution for my hair needs but it fell short. I adjusted my formula from the first round which was a semi-permanent to achieve a medium brown with a permanent dye to cover my greys. It still didn't REALLY cover my greys, they were still a bit lighter than the other hairs and after a month my hair color seems to have faded completely. I used to get my hair colored every three months and with this formula I would have to do it about once a month. Doesn't seem like I'd actually be saving any money in the long run, plus it's a lot more work to do it and make sure I'm not getting dye all over my bathoom. I will say the colorist were very accessible and worked hard to make sure our communication was getting the right tone down.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lauren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bernadette J.
octubre 24, 2020
Most recent color treatment was flawed
PUBLICADO POR:
Bernadette J.
octubre 24, 2020
Most recent color treatment was flawed.
I’ve been quite pleased with this product. The color is layered and does not look like most box color sets It does however leave my hair feeling dry.
The most recent application was far less viscous than the previous ones and rinsed out after the first shampoo. I was disappointed and exasperated as your coloring is such a tedious process. I feel I received all the damage of the treatment without the color itself and will need to redo the whole process. As I do not have a back up coloring sad I will need to go to a salon and pay three times the money.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bernadette- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Cindy E.
octubre 24, 2020
Too much hair, not enough product
PUBLICADO POR:
Cindy E.
octubre 24, 2020
I guess I should have thought about how much product I would need. I have a lot of hair, and to just do the roots, this was about 1/4 of the product my stylist uses. I also wanted to go darker, so I'm not sure why I would want to just do my roots, even with highlights.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Robin T.
octubre 24, 2020
The color was light on roots dark on ends
PUBLICADO POR:
Robin T.
octubre 24, 2020
I need my free color to color the roots so sent me blue black or tone it down a little but not this much I still see my gray through the light color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
dyana A.
octubre 24, 2020
Disappointed
PUBLICADO POR:
dyana A.
octubre 24, 2020
Had real high hopes since it has worked fabulously for my little sister but not for me. Color was way too dark, dried out my hair and did not cover my grays
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dyana- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sonja M.
octubre 24, 2020
Not sure what's in that bottle... but it sure wasn't hair color!
PUBLICADO POR:
Sonja M.
octubre 24, 2020
I've been an ESalon client for about 5 years. I just applied the new color and I'm not sure what was in this bottle, but it sure wasn't hair color! Ironically, this time I even heavily gobbed it on around my hairline and temples where I'm most grey and even doing that, I still have just as much grey as I started. Even worse, you would think that since I gobbed it on, that there would be some staining on my skin, nope. Nothing. All around, my hair is exactly the same color as it was when I started... same shade of brown, same grey. I'm VERY disappointed and canceling my membership.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sonja- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Allianz Bettina W.
octubre 24, 2020
Einfach nur schlecht!
PUBLICADO POR:
Allianz Bettina W.
octubre 24, 2020
Farbe nicht ansatzweise getroffen, trotz Telefonat vorher - hab dunkelbraune statt goldenes kupfer wie vorher - bin richtig sauer! Farbe stinkt extrem und es ist unglaublich viel Müll in der Packung!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Allianz Bettina W. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Yahaira V.
octubre 23, 2020
Horrible
PUBLICADO POR:
Yahaira V.
octubre 23, 2020
Color didn’t take at all!!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yahaira- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nicole M.
octubre 23, 2020
Need to make a twick to color next time
PUBLICADO POR:
Nicole M.
octubre 23, 2020
It made my hair jet black was suppose to be a medium brown with blonde hi-lites
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Janet M.
octubre 23, 2020
New Formula
PUBLICADO POR:
Janet M.
octubre 23, 2020
I am disappointed in the new creamier formula. First, I didn't know the tip of the applicator bottle was a screw off cap. So I was trying to cut the tip like the old bottles. Next, it's harder to squeeze out of the bottle, it seems too thick. Finally, it smells bad. The older formula had a much nicer smell. Very disappointed. JM
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janet- We’re so sorry to hear that you were disappointed by our new enhanced formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Clarissa D.
octubre 23, 2020
Requesting for lighter color
PUBLICADO POR:
Clarissa D.
octubre 23, 2020
It’s good but I wanted a one step lighter just like the tint rinse I have.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Clarissa- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jody G.
octubre 22, 2020
Beware
PUBLICADO POR:
Jody G.
octubre 22, 2020
The presentation of the kit is amazing; the packaging gives a sense of professionalism. Everything is in its place, and the instructions are great, easy to follow. The products are less than professional, and the consultation, well, the stylist did not listen to me. I sent pictures; I stated that I did not want red—in any way, said I was aware that NN colour for grey coverage contained red colour molecules (they are larger and fill in the grey). The stylist recommended a filler colour (I have NEVER used a filler colour in all my years of colouring my hair with professional colour). I now have orange roots (no I did not use the filler on my roots as per instructions) and I have deep orange ends! I also have a colour correct appointment with a salon—all in one morning! This has turned out to a costly endeavour! I sit here writing this with an extreme violet toner on my hair and in tears; waiting for my appointment next week! NEXT WEEK!
I was offered a credit! Now, why would I do that? Once bitten, twice shy! I will spend the $300 to correct this, and continue to honour myself by not succumbing to the consumer marketing monster! Lesson learned!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy L.
octubre 22, 2020
blond?
PUBLICADO POR:
Amy L.
octubre 22, 2020
I keep looking at my hair knowing I chose blond but I see grey and I do not have a grey hair on my head.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nadia B.
octubre 22, 2020
Demarque important au niveau des racines avec des tons acajou.
PUBLICADO POR:
Nadia B.
octubre 22, 2020
La couleur pourrait être adaptée si elle était plus uniforme avec un peu plus de reflet sur les longueur.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nadia B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons afin d'ajuster votre coloration.
PUBLICADO POR:
Larissa B.
octubre 22, 2020
I wanted to love it
PUBLICADO POR:
Larissa B.
octubre 22, 2020
The color didnt come out the way I thought it would. And didn't last.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Larissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda B.
octubre 22, 2020
Not my favorite
PUBLICADO POR:
Linda B.
octubre 22, 2020
This color was much to red. It needs to be toned down.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Linda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Patricia A.
octubre 22, 2020
Cancel
PUBLICADO POR:
Patricia A.
octubre 22, 2020
I dont do not want you to send me any more produces and do not like the way you just keep sending me more when i did not ask you to....
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tiffany W.
octubre 21, 2020
Still too dark
PUBLICADO POR:
Tiffany W.
octubre 21, 2020
I prefer more of a “bleach” blond look - wish I could send a pic
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy P.
octubre 21, 2020
Not the color I wanted
PUBLICADO POR:
Amy P.
octubre 21, 2020
The kit was nice and well organized , easy to use but not the color I wanted. I chose darkest dark brown but wanted a rich tone. I got a color that’s much lighter then I wanted, it’s so red ! I wanted rich but this is extreme. I hope the 100% guarantee is a real thing cause I’m not happy. I’ve been holding off dying my hair and thought I’d spend extra And get Esalon but I’d probably have been happier with a superstore box dye. I really wanted to like this product.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
octubre 21, 2020
Color still too dark
PUBLICADO POR:
.
octubre 21, 2020
Third try and the color is still too dark. I'm not sure what's the problem.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura S.
octubre 21, 2020
Tone/ overall color nice but flat no dimension
PUBLICADO POR:
Laura S.
octubre 21, 2020
I liked the tone of this one and it wasn't as brassy, but it still looks really flat to me. Also only coloring the roots have made my bottom of my hair much lighter than the roots.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alicia W.
octubre 21, 2020
Copper undertones instead of light brown to dark blonde
PUBLICADO POR:
Alicia W.
octubre 21, 2020
My hair naturally has golden undertones with a bit of copper mixed in and I like that, but the way things went, I lost all the golden undertones to reddish copper and got no lightening of my hair. I am deeply disappointed and don't like giving reviews but after crying about the end result, I didn't feel like I had any choice. My hair is too long to just cut it and grow out again and too dark to just dye over so I'm stuck and it feels horrible.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Alicia W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Teresa R.
octubre 21, 2020
Cancel all orders
PUBLICADO POR:
Teresa R.
octubre 21, 2020
Not happy at all. The color did not take correctly. Hair is all kinds of shades and my natural light brown hair with a little gray, did not color at all. The highlights in my hair pick up some color although not full coverage. My hair is a mess. I followed instructions to a tee. Box treatments from the stores work, don't waste your time and money on this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marie-Anne H.
octubre 21, 2020
Déception
PUBLICADO POR:
Marie-Anne H.
octubre 21, 2020
Couleur trop foncée et néanmoins insuffisament couvrante. Déçue, je ne recommanderai pas.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie-Anne H. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration ne vous ont pas satisfaite. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous allons vous contacter afin de remédier à cette situation, veuillez consulter vos emails pour plus d'information.
PUBLICADO POR:
Kaisa O.
octubre 21, 2020
First colour
PUBLICADO POR:
Kaisa O.
octubre 21, 2020
The colour was nice, but I asked for no red undertones and the result I a VERY red undertone, even a little mahogany. So that was little disappointing. But feels like a good quality product and the colour is nice so will continue to order more
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kaisa O. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Asian Hair Challenge
octubre 21, 2020
Still too dark
PUBLICADO POR:
Asian Hair Challenge
octubre 21, 2020
The colour still just looks mostly black. Still not even close to warm mahogany brown or deep chestnut brown
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
MB- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Amanda B.
octubre 20, 2020
Need more grey coverage
PUBLICADO POR:
Amanda B.
octubre 20, 2020
Didnt cover grey
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer P.
octubre 20, 2020
Allergic reaction
PUBLICADO POR:
Jennifer P.
octubre 20, 2020
Color was fine but I had an allergic reaction to the dye which caused my eyes to swell shut and made me break out in hives for a week.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Elaine W.
octubre 20, 2020
Roots didn't match ends
PUBLICADO POR:
Elaine W.
octubre 20, 2020
Beautiful packaging and excellent instructions and very helpful customer service but still not convinced as I haven't managed to get a colour I'm happy with. I have received 3 colours to date... first was too dark, next was red (no clue why... none of my feedback suggested I wanted red), latest colour seems like it will be nice but when applied the roots did not match the ends ( although it included both roots and ends colours) -- I'm going to give this one more try with my next colour and then decide if its worth continuing
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Elaine W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Terese T.
octubre 20, 2020
Root coverage not as good
PUBLICADO POR:
Terese T.
octubre 20, 2020
This color result hasn't been as complete as previous experiences. I'm disappointed and followed instructions as in the past.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Terese- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carrie C.
octubre 20, 2020
Not what I was looking for, Highly disappointed
PUBLICADO POR:
Carrie C.
octubre 20, 2020
First things first, I have colored my own hair dozens of time is the past so I am confident in my ability to make sure every thing is fully saturated. I have natural red hair which in and of itself is difficult to color, so I chose to go much darker than my natural color. The color I attempted to achieve was supposed to be dark brown and have violet highlights in the sunlight.
I got the dark brown, mostly! There are some areas where there is no difference from before I dyed. The most noticeable is on the top and the front. I am absolutely certain I fully saturated that area as it is the easiest part to reach. I have also noticed there is still a lot of red throughout the length. I am getting used to the color differences and I will admit that the red coming through doesn't look absolutely terrible.
Now as far as the violet color, totally absent! There is absolutely no violet or purple in my color at all. I first noticed the absence of violet the day I colored and I figured it is a new color and it may take a couple days to really be able to see it. Well 3 days and 3 washings later I still have no violet, but I do have a head chuck full of dark brown (almost black) and auburn hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carrie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Melody M.
octubre 20, 2020
Not it
PUBLICADO POR:
Melody M.
octubre 20, 2020
I wanted more of a red and that's not what I got at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melody- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michelle M.
octubre 20, 2020
The fading is for real
PUBLICADO POR:
Michelle M.
octubre 20, 2020
I really hoped that esalon would have worked out for me. I have metastatic breast cancer and because of the pandemic this was such a convenient way to get hair dye. The color was great but only for about a week. At first I thought that maybe it was because it was virgin hair (this was my first dye job post chemo), but after 3 kits the color still faded despite me using their tint rinse and color safe shampoo. I’d dye it and have the most beautiful chestnut brown hair and after a few washes I looked like Donald Trump. Horrible. Blah. Such a bummer. So I’m back to going to Sally’s and mixing my own color. If they ever fix the fading issues, I’ll be back. I really did like the service.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Lora D.
octubre 20, 2020
Coloring
PUBLICADO POR:
Lora D.
octubre 20, 2020
Color was pretty good but some areas wouldn’t take the color and my head was saturated with all the product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lora- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kirsten C.
octubre 20, 2020
Wrong colour
PUBLICADO POR:
Kirsten C.
octubre 20, 2020
The colour and process were fine, but I got almost black vs the labelled colour of med ash. It’s way way too dark- I was just trying to cover old highlights.... and now I will definitely see a growth line, which is what I wanted to avoid.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kirsten- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Samantha L.
octubre 20, 2020
Worst smell I have ever had with hair color, almost sent me to the hospital.
PUBLICADO POR:
Samantha L.
octubre 20, 2020
Not only was the color not as pictured, but the smell was so bad it almost sent me to the hospital. I have MCS disorder and have never used a hair color that was this bad. My skin was burning, I couldn't breathe, the fumes burned my eyes. I was in a well ventilated place and even went outside, it didn't help. I canceld my second shipment, it magically shipped anyway and I canceled a second time after the second box shipped. No refund, no nothing. They are still sending me emails to order again. I will never use this product again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Samantha - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Norma M.
octubre 20, 2020
Terrible
PUBLICADO POR:
Norma M.
octubre 20, 2020
the packaging was so poor that the materials enclosed were unusable
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Norma - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lori S.
octubre 19, 2020
lack of coverage - confirm stop future orders
PUBLICADO POR:
Lori S.
octubre 19, 2020
my hair is very thick and your product did not cover all that I needed. Hate the smell, hated the feeling of the product on my head
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lori - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Victoria C.
octubre 19, 2020
Wrong colour again.
PUBLICADO POR:
Victoria C.
octubre 19, 2020
I have now tried eSalon three times and every time there’s been a problem with the colour not covering my greys, fading or red tones which I absolutely do not want. I thought I’d be third time lucky but no, my hair was so red and way darker than it should have been. I’m pretty upset with really bad hair and scabs all through my scalp. I thought I could save some money but it’s not worth it. I’m going back to my hairdresser.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Victoria C. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sadie K.
octubre 19, 2020
Wrong shade, quick fade
PUBLICADO POR:
Sadie K.
octubre 19, 2020
Color was much darker then what was ordered color faded drastically after 3 washes
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sadie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa T.
octubre 19, 2020
Just can’t get it right
PUBLICADO POR:
Lisa T.
octubre 19, 2020
Way too red, even more so than the original color
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
RebeccA P.
octubre 19, 2020
Color
PUBLICADO POR:
RebeccA P.
octubre 19, 2020
Not sure the right color
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
C B.
octubre 19, 2020
Not a color that I would have ever used.
PUBLICADO POR:
C B.
octubre 19, 2020
This particular color turned my hair jet black. Goth jet black and after half a bottle of clarifying shampoo it is still black.
This is the first time I have been dissatisfied with the color. Hopefully the next one is a lighter more natural brown.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cherie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margarita M.
octubre 19, 2020
The Color
PUBLICADO POR:
Margarita M.
octubre 19, 2020
Hi:
I am not happy about the custom color because I just used last Tuesday and by Sunday I can see white hair on my head, it doesn't last not even one week,
I am going to use the last one that you send me on October 18, I want to try it again, but please don't send me other until I ask you for another. If I am not happy with the second use I am going to cancel.
Thank you.
Margarita Madrigal
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Margarita- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Hollie M.
octubre 18, 2020
Didn't work
PUBLICADO POR:
Hollie M.
octubre 18, 2020
I think I just need to accept and embrace the silver hairs that I have since no dye will take to them
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hollie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Felicia T.
octubre 18, 2020
It sucks
PUBLICADO POR:
Felicia T.
octubre 18, 2020
I ordered light brown and now my hair is dark brown. What a disappointment
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Felicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Terry B.
octubre 18, 2020
Color inconsistent
PUBLICADO POR:
Terry B.
octubre 18, 2020
My first purchase was as great. I loved the color and the way it made my hair feel. My second purchase was a different color. It was much darker than the first box, and the red undertones looked almost purple. Buyer beware.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Terry - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
M. Denise B.
octubre 18, 2020
Ruined rug and shower curtain.
PUBLICADO POR:
M. Denise B.
octubre 18, 2020
Thought color was o.k. Didn't get complete grey coverage. But when I rinsed my hair in the shower the dye splattered onto my yellow gingham shower curtain and it ran down onto the matching rug. I just moved and have had them less than 4 weeks. Both are ruined. I have tried every stain remover I can find. Be forewarned, don't use if you like your accessories in you bathroom unless they are the same color you are dyeing your hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
M. Denise - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sarah K.
octubre 18, 2020
Turned my hair orange
PUBLICADO POR:
Sarah K.
octubre 18, 2020
This was my second time trying esalon's custom color but I did not get good results. The first time turned my hair a darker slightly orange shade, so I waited at least 8 weeks to try for the second time. I applied only to my roots and followed the instructions exactly, but this turned my roots bright orange even though I had specifically requested that I wanted to avoid that. So unfortunately I won't be using this service anymore.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra D.
octubre 18, 2020
Too red
PUBLICADO POR:
Sandra D.
octubre 18, 2020
Not happy with this color shipment. Too red.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Catherine K.
octubre 18, 2020
Happy with the color, but it relaxed my naturally curly hair :(
PUBLICADO POR:
Catherine K.
octubre 18, 2020
I can only hope the effect is temporary, but as of now, I can’t see using it regularly.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Catherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debra G.
octubre 17, 2020
Never received the color kit from the US Post Office.
PUBLICADO POR:
Debra G.
octubre 17, 2020
Never received the color kit from the US Post Office.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debra - We’re so sorry to hear that you never received your color kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria Elena C.
octubre 17, 2020
Way too dark
PUBLICADO POR:
Maria Elena C.
octubre 17, 2020
Way too dark
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Andrea M.
octubre 17, 2020
Nice color but not great grey coverage
PUBLICADO POR:
Andrea M.
octubre 17, 2020
The first time I used this color it did not cover my grey. When I cancelled, eSalon offered to change the color specifically for my grey and send me a free color. The second time was not different. Then I have not heard from them in about 4 months after I sent another email. I have cancelled my orders. If you do not have a stitch of grey then this dye could work for you.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alyson C.
octubre 17, 2020
Still too red
PUBLICADO POR:
Alyson C.
octubre 17, 2020
Great kit, just not thrilled with the color. I purposely chose a color and neutralizer to get rid of the red tones in my hair and they are still for sure there.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alyson - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elisabetta M.
octubre 16, 2020
Prodotto non pervenuto
PUBLICADO POR:
Elisabetta M.
octubre 16, 2020
Non posso fare nessuna recensione in quanto il prodotto non è mai arrivato
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Elisabetta M. - Grazie per aver contattato eSalon. Siamo spiacenti che il suo ordine eSalon non sia ancora arrivato! Le abbiamo inviato una e-mail al fine di assisterla ulteriormente. Tenga d'occhio la sua posta elettronica per maggiori dettagli.
PUBLICADO POR:
Mayrim U.
octubre 16, 2020
Better color
PUBLICADO POR:
Mayrim U.
octubre 16, 2020
Color was exactly as I wanted . Rated 3 stars due to having too many steps in the process of coloring . First roots, then ends, then top off leftover color with water and massage etc.. way too messy in the shower and time consuming .
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mayrim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Libby
octubre 16, 2020
Lovely colour but it was to dark
PUBLICADO POR:
Libby
octubre 16, 2020
The whole experience was very nice. The delivery came promptly with lovely personalised box. The colour was nice but was to dark and not enough for my shoulder length hair. I specifically requested one tone darker and got 2. Also the blonde blend used turned my hair with orange undertone. Its been 2 weeks since colour and it has washed a bit to quickly showing my grey hairs. But to be fair I do have stubborn greys. I was blonde 8.3 and went down to 6. Hopefully next time will be better.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Libby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Amy H.
octubre 16, 2020
It was ok
PUBLICADO POR:
Amy H.
octubre 16, 2020
I did not like the color, it did not match my hair, didn't cover my grays. I understand why I pay at a hair salon. I'll just go back to that.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Araceli K.
octubre 16, 2020
Confusing
PUBLICADO POR:
Araceli K.
octubre 16, 2020
Having to color my hair in two parts was a bit intimidating. I followed the directions to the T but not sure if, one, I followed it correctly because the color came out not like I was expecting, OR two, the custom color set was just not for me to begin with. The purple stuff at the end before taking a shower was not easy to mix at all and I felt I needed to do it in a certain time so I felt a little anxious! Then to mix it in my hair was not easy either. It felt really thick and I know I probably didn't leave it in there the amount of time it said. At least I didn't ruin my hair. The color that I really wanted was a dark chocolate all over look. The color was mostly on top of my hair. I think overall it was an experience I don't think I would try again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Araceli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sabrina B.
octubre 16, 2020
Average
PUBLICADO POR:
Sabrina B.
octubre 16, 2020
Great instruction packaging and over all friendly to use set up. However for my type of hair and also probably due to the fact it is not virgin hair I did not feel a great difference in color quality in comparison to box die. Hair become very damaged and brittle within a couple of weeks. As I have semi course
curly hair. I ensure to give my hair all the extra TLC like it’s my second job and this has absolutely hindered any of my usual repair techniques (weekly masks less frequent washing gentle shampoo conditioner protein treatment as well as hot oil treatments monthly).
I was surprised to receive a second box and unless I can find a friend who is adventurous enough to try it- I will not be putting it to use mostly likely until my next breakup. And since I’m as single as a dollar, may be a while.
However color was true to variations shown on packaging.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tara P.
octubre 16, 2020
Didn't take
PUBLICADO POR:
Tara P.
octubre 16, 2020
The entire top of my head turned out this awful brassy color.... I have NEVER had this problem with anyone other products ever
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary R.
octubre 15, 2020
Color still not right
PUBLICADO POR:
Mary R.
octubre 15, 2020
There is still too much Brown and not enough Copper in my hair!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nancy H.
octubre 15, 2020
the color was good
PUBLICADO POR:
Nancy H.
octubre 15, 2020
The product was good i cant use it irritated my head. The coloring only lasted for about 2 week. I will not be ordering anymore but glad i tried it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Helga M.
octubre 15, 2020
Grauabdeckung nicht wirklich
PUBLICADO POR:
Helga M.
octubre 15, 2020
Bei mir sieht man leider die grauen Haare durch,schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Helga M.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Rebecca F.
octubre 14, 2020
Do NOT buy!!
PUBLICADO POR:
Rebecca F.
octubre 14, 2020
My hair turned green! I am very experienced at doing at home hair dyes and in 15 years Ive never had this happen! GREEN people!! So humiliating.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy E.
octubre 14, 2020
MY SUBSCRIPTION WILL NOT CANCEL
PUBLICADO POR:
Amy E.
octubre 14, 2020
I HAVE CANCELLED THIS SUBSCRIPTION TWICE AND STILL BEING BILLED FOR COLOR I AM THROWING IN THE TRASH! FRUSTRATED!!!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stacy L.
octubre 14, 2020
Needs more brightness
PUBLICADO POR:
Stacy L.
octubre 14, 2020
Looking for more brightness and tones. More red as well
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melanie B.
octubre 14, 2020
Color wasn’t right
PUBLICADO POR:
Melanie B.
octubre 14, 2020
I wanted a more purple color. Unfortunately no purple came out in this at all. It just looks like dark brown
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary C.
octubre 14, 2020
Gray
PUBLICADO POR:
Mary C.
octubre 14, 2020
So again my gray was back with in 2 weeks.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen S.
octubre 14, 2020
NEVER RECEIVED THIS ORDER
PUBLICADO POR:
Karen S.
octubre 14, 2020
Don't waste your money. I have been waiting for going on 10 days and have not received my order. Now I'm trying to get my money back.
Not satisfied at all.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Karen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tamara K.
octubre 14, 2020
Started out good
PUBLICADO POR:
Tamara K.
octubre 14, 2020
The first color set I ordered was excellent, lasted a long time and was the color I wanted. The last two only lasted a few weeks, gray came out the first week and I was paying twice as much for the inferior color. Definately not worth what they charge.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tamara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
diana D.
octubre 13, 2020
color
PUBLICADO POR:
diana D.
octubre 13, 2020
not happy with the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Delicia C.
octubre 13, 2020
Nice color
PUBLICADO POR:
Delicia C.
octubre 13, 2020
I love the color, but I need more conditioner since I have dry hair. I have curly dry hair and need to condition my hair often. I would love to have more conditioner added to color kit to aid the hair after coloring to add moisture.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Delicia - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Courtney S.
octubre 13, 2020
Just okay
PUBLICADO POR:
Courtney S.
octubre 13, 2020
I was super excited about a custom color little did I know it wasn't what I had hoped for. The process was cool with the colorist and what not. The color I wanted was a mix between light brown and medium brown with no red or brassy color. What did I get but a light reddish brown hair color so I'm not sure if I'd try this again or not.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Danelle I.
octubre 12, 2020
I like my product,,
PUBLICADO POR:
Danelle I.
octubre 12, 2020
Customer service is horrible. My questions do not get answered or I receive a response that does not answer the question asked.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Danelle - We’re truly sorry that our communication did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Silke Ellen U.
octubre 12, 2020
Nicht zufrieden
PUBLICADO POR:
Silke Ellen U.
octubre 12, 2020
Leider bin ich immer noch nicht mit der Farbe zufrieden. Es ist noch ein Rotschimmet drin, der nicht schön ist
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Silke Ellen U. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Kimberly K.
octubre 12, 2020
So thick it would not come out of the bottle
PUBLICADO POR:
Kimberly K.
octubre 12, 2020
Extremely disappointed with this. This was my 2nd shipment of this color, and this time it was super thick. It would not come out of the bottle! Had to take the top off to apply it. So thick it did not cover my head. My hair got so tangled afterwards that it took me hours to comb out the knots. Extremely disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marilis H.
octubre 12, 2020
I thought they can help me..
PUBLICADO POR:
Marilis H.
octubre 12, 2020
Not satisfied for my hair color.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Marilis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle V.
octubre 12, 2020
Not enough copper
PUBLICADO POR:
Michelle V.
octubre 12, 2020
Color turned out more brown than copper, and as a natural red head looking to enhance my color, I was disappointed.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Crystal P.
octubre 12, 2020
Difficult to use
PUBLICADO POR:
Crystal P.
octubre 12, 2020
Instructions were very difficult to follow, color was not what I expected
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Crystal - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lynne K.
octubre 12, 2020
My roots are 2-3 shades darker red than my ends.
PUBLICADO POR:
Lynne K.
octubre 12, 2020
My hair is two separate colors. I’ve never had this issue with a boxed color. This is my first time trying esalon. My hair from the ears down is a bright red and the roots are a dark red. Not the look I was going for.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lynne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Shelia J.
octubre 11, 2020
Not happy
PUBLICADO POR:
Shelia J.
octubre 11, 2020
I have asked that my color be changed, I’ve sent photos of my hair the color I want and you keep sending me a darker color. My hair color is red NOT burgundy and MORE brownish color at that. Please Please Please get my color correct or you’re loosing this customer.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shelia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sonia M.
octubre 11, 2020
Couleur top mais ne couvre pas les cheveux blancs
PUBLICADO POR:
Sonia M.
octubre 11, 2020
La couleur faite sur mesure pour moi est magnifique et je l’ai adoré
Malheureusement après le premier lavage mes cheveux blancs sont réapparus et pourtant j’avais suivi à la lettre les instructions
Dommage je ne commanderai pas à nouveau
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sonia M. - Merci beaucoup pour votre commentaire ! Nous sommes sincèrement désolés d'apprendre que vous ayez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous, c'est pourquoi nous allons vous contacter par email afin de trouver une solution.
PUBLICADO POR:
Sheena J.
octubre 11, 2020
Easy to use, but grays popped out about 3 weeks later.
PUBLICADO POR:
Sheena J.
octubre 11, 2020
The kit was easy to use, color was rich and glossy. My only issue is my grays are very visible again within 2-3 weeks.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sheena - Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Catherine N.
octubre 11, 2020
Blond turns hair red
PUBLICADO POR:
Catherine N.
octubre 11, 2020
I’ve worked with the specialist to get a medium blond. I continue to have reddish hair for the first three weeks.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Catherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathleen H.
octubre 11, 2020
Color too red
PUBLICADO POR:
Kathleen H.
octubre 11, 2020
Color came out with Rosie highlights not blonde.
Its too red.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cathy S.
octubre 11, 2020
Not satisfied
PUBLICADO POR:
Cathy S.
octubre 11, 2020
Hi I am sorry but, I loved you product the way it made my hair feel was great but there wasn’t enough to cover my head so I ended up patchy and it didn’t change my hair color at all, you couldn’t tell I colored it. And I wanted more brown than red and it was a brighter red than I wanted so I had to go by store dye because I was going to a party and all you could see was grey. It just wasn’t the color for me I ended up spending more money I didn’t have.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristina S.
octubre 11, 2020
Too red
PUBLICADO POR:
Kristina S.
octubre 11, 2020
I liked the overall coverage and the degree of darkness but it was way too much of a red tint for me. I would prefer that it be more my natural dark brown than red. I had been pretty bleached out from the sun over the summer so I understand not going too dark too fast, but I feel that the more natural lighter tones to my hair are dark caramels and chocolate tones, not the red auburn. I uploaded a photo of what it looks like now with the dye that I just put in from this order
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lillian A.
octubre 11, 2020
Not satisfied at all
PUBLICADO POR:
Lillian A.
octubre 11, 2020
My hair feels super dry and damaged. Did not cover my grays. After 3 washes it looks like I didn’t dye my hair at all. I might as well buy revlon and the product is more expensive than. originally thought. I want to cancel my order. I would not recommend this product at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lillian - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Judy D.
octubre 10, 2020
Problens with Mixtures
PUBLICADO POR:
Judy D.
octubre 10, 2020
Color was great. Had an awful time with air in the bottles of the two color mixtures. The cream solutions both had air bubbles in them. This caused mixing issues. Had to keep burping the application bottle to mix the solutions and to apply. Cause a major mess in my bathroom. Never had this happen before.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Judy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary Alice R.
octubre 10, 2020
Not able to achieve the color and highlights I prefer!
PUBLICADO POR:
Mary Alice R.
octubre 10, 2020
The one color which is way too dark does not work for me. I am going back to my salon to achieve the color and highlights I prefer. Your product does not work for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Victoria C.
octubre 10, 2020
Dark brown or black?
PUBLICADO POR:
Victoria C.
octubre 10, 2020
I usually if not ALWAYS have an AMAZING experience and I will continue to recommend people to Esalon.... BUT I did ask to go back to dark brown. I know this, my hair is black. It is not dark brown. Like it look almost jet black! I have to leave it in because my next alternative is to go get it professionally stripped out. My hair would be so fried if I did that. So I'll leave it but I'm so disappointed! If I wanted black hair I would have asked for black. I didn't though because I'm already pretty fair skinned, but black hair makes me look sickly pale!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Victoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
A D.
octubre 10, 2020
Grays
PUBLICADO POR:
A D.
octubre 10, 2020
The color was too light on crown area of head and did not cover my grays at all. Very disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
A.D. - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tina S.
octubre 10, 2020
Not Good!!
PUBLICADO POR:
Tina S.
octubre 10, 2020
complete disaster!! Trying to cancel the account with no success!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day and We have reached out to you via email to see what we can do about remedying this situation.
PUBLICADO POR:
Shannon R.
octubre 10, 2020
Color washed out right away
PUBLICADO POR:
Shannon R.
octubre 10, 2020
The color burned my scalp and was extremely uncomfortable. My grey roots showed within days and though I use professional shampoo and conditioner the permanent color washed out in days.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shannon - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Brandy S.
octubre 10, 2020
Way too dark.
PUBLICADO POR:
Brandy S.
octubre 10, 2020
The color is way darker than the one I chose.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Brandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anke B.
octubre 9, 2020
Farbe gefällt mir diesmal gar nicht :-(
PUBLICADO POR:
Anke B.
octubre 9, 2020
Dafür das wir einen Ton heller gegangen sind, ich hatte noch nie so dunkle Haare :-(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anke B.- Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
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