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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Mary- Thank you for reaching out to us. We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angela F.
diciembre 22, 2020
Great color but no shine
PUBLICADO POR:
Angela F.
diciembre 22, 2020
So at first they got my color wrong and only sent only one bottle for really long hair. Then they sent me more over a week later and the color was different. Not exactly the same color but used it. I finally colored my hair and i like the color it is just dull after one week.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Denise B.
diciembre 22, 2020
Too dark
PUBLICADO POR:
Denise B.
diciembre 22, 2020
I am transitioning from auburn to blonde....wanted a very multi dimensional blonde meaning light Brown, dark blonde, honey highlights and even a few lighter highlights....what I got is dark hair w/blonde baby lights....tiny but caramel. Still VERY RED
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Paige B.
diciembre 22, 2020
Increased brassiness
PUBLICADO POR:
Paige B.
diciembre 22, 2020
I changed my colour plan to reduce brassiness however it seems to have done the absolute opposite of that. My hair is more brassy than before.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Paige B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Loreen Z.
diciembre 22, 2020
Color was too clownish, gray coverage not great, roots lighter
PUBLICADO POR:
Loreen Z.
diciembre 22, 2020
I really wanted to like this product. I've been coloring my hair red for years (in salons pre-covid). The shade sent to me was a bit more clown-like than I am used to, very red. Didn't love it, so messaged asking to adjust the color. No response, then sent another message 6 days later, still no response. Only message I got was that my second kit would be shipping out soon. I didnt' want another of that color, so I canceled. One week after coloring, my roots started to fade and are a noticeably different color than the rest of my hair, even worse in my gray areas.
Truly disappointed in the product, and the lack of follow up. Onto the next...
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Loreen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa W.
diciembre 22, 2020
Supposed to be blonde
PUBLICADO POR:
Lisa W.
diciembre 22, 2020
All I get is orangey strawberry blonde hair
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dawn A.
diciembre 22, 2020
Color off
PUBLICADO POR:
Dawn A.
diciembre 22, 2020
The color was more ashy than the golden blonde I’m used to. Not sure what happened to this shipment. All previous shipments were golden blonde.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dawn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patricia B.
diciembre 22, 2020
Didn't want red
PUBLICADO POR:
Patricia B.
diciembre 22, 2020
My bad. I should have done a test strip first. I ordered light blonde. Got carrot top instead. Asked what I should do to fix it and was told they'd discuss it on my next order. Not cool. So, no next order. Very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Josephine G.
diciembre 22, 2020
free color was red dye
PUBLICADO POR:
Josephine G.
diciembre 22, 2020
I love the two colors that was send but a free red dye was also send that I did not know it was red. I ended up with red/white roots. I wish you would had warned me. Now I has to wait to dye my hair again. I am struck with red/white root. Not too pretty.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Josephine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
amy B.
diciembre 21, 2020
Colour is wrong
PUBLICADO POR:
amy B.
diciembre 21, 2020
I wanted a natural brown hair colour but they colour they sent me was terrible and turned me into a redhead! The customer service was good and they sent out another set free of charge with neutraliser in. Although improving the colour a bit, it is still red and so far from what I asked for. I wish I had just gone to a hairdressers.
EDIT: The email they sent me from this review was telling me to buy another product! 😂 which didn't even work.
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PUBLICADO POR:
Shonda J.
diciembre 21, 2020
Product color
PUBLICADO POR:
Shonda J.
diciembre 21, 2020
I didn't like the last color I received it was to redness and didn't compliment my skin tone. Next time I would like more of a brown tone to separate my hair from my facial skin tone.
Thanks
Shonda Jackson
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shonda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Denise B.
diciembre 20, 2020
Like colour but it doesn't last.
PUBLICADO POR:
Denise B.
diciembre 20, 2020
The colour is nice but after a week or so it fades and looks washed out. Also seems to be making my hair dry. Expensive and quality does not match the price.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Denise B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
William V.
diciembre 20, 2020
Didn't cover gray
PUBLICADO POR:
William V.
diciembre 20, 2020
I followed directions, left color on as long as possible and it didn't cover the gray hair. I only have a few spots not much gray at all so I was a little disappointed. Especially because I have a few people who would order since I have such a huge following on social media. Thank you!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
William - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Beth R.
diciembre 20, 2020
Not worth the money
PUBLICADO POR:
Beth R.
diciembre 20, 2020
Absolutely gutted with this. I picked a medium ash brown colour to match my natural roots and get rid of the natural copper then runs through the ends of my hair, but all this dye did was make my roots turn more copper. I followed the instructions word for word yet I’m left feeling robbed of £20
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beth R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica B.
diciembre 20, 2020
Hot roots
PUBLICADO POR:
Jessica B.
diciembre 20, 2020
I followed the instructions of roots plus emulsion and I got roots 2 shades lighter than my hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Terri G.
diciembre 19, 2020
Terrible
PUBLICADO POR:
Terri G.
diciembre 19, 2020
My hair turned bright red instead of dark blonde.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Terri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
New Maa
diciembre 19, 2020
The color set is fine
PUBLICADO POR:
New Maa
diciembre 19, 2020
It's not the color that I'm unhappy with, it's the carrier, USPS, you use for shipping. It has been taking almost 3 weeks from the time it is shipped to get to me. I realize that they have been overwhelmed with deliveries but other carriers are much more efficient. I'm suggesting you change carriers. UPS would probably be better, or Fedex.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
New Maa - We’re truly sorry that our shipping method did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elizabeth L.
diciembre 19, 2020
TOO DARK!
PUBLICADO POR:
Elizabeth L.
diciembre 19, 2020
As i have said in many reviews- so annoyed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danelle H.
diciembre 18, 2020
Changed Color - didn't explain the color
PUBLICADO POR:
Danelle H.
diciembre 18, 2020
The customer service was terrible as she tried to say since I asked for the color change, basically be happy with what they picked out. HOW ABOUT 'NO'!
Then the way she spoke to me.....oh HELL NO!!!!!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Danelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica C.
diciembre 18, 2020
Great customer service but not happy with product
PUBLICADO POR:
Jessica C.
diciembre 18, 2020
I follow all of the directions perfectly and I still do not have full grey coverage. Then after 2 weeks my hair looks brassy and orangish. I have the tint rinse shampoo and use color safe shampoo and conditioner. I may cancel and try another service
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jessica- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ann M.
diciembre 18, 2020
No lift whatsoever
PUBLICADO POR:
Ann M.
diciembre 18, 2020
I actually changed the color so that it would be lighter, however there was no lift and within 2 weeks the color washed out out of the grey, and the full 2” grey roots came back. I don’t have a lot of grey, but certain spots have a few strands that you can see when parted a certain way etc..this was my last attempt here. While I do love the shine and the detailed packaging, hair color—must in fact— color.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Ann- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tina G.
diciembre 18, 2020
Didn't cover my grey roots
PUBLICADO POR:
Tina G.
diciembre 18, 2020
Hi,
I'm sorry to say I'm disappointed. I previously used Madison Reed and loved it. I will be sticking with them as it works much better for me. I was pretty excited to use the color, but it didn't cover my roots as advertised.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Tina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Shannan M.
diciembre 18, 2020
Not the color I wanted
PUBLICADO POR:
Shannan M.
diciembre 18, 2020
After following the directions to a T, the outcome of my hair looked like overprocessed deep red roots with dark brown hair and a balayage. I look crazy!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Shannan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anna T.
diciembre 18, 2020
Going for a dark strawberry blonde or light auburn and ended up with pink hair.
PUBLICADO POR:
Anna T.
diciembre 18, 2020
I really was hopeful about this option during COVID-19 as I am immunocompromised and cannot go into my normal salon. The packaging and instructions were fantastic. I followed them to a t. The end result was pink hair. Super disappointed.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Anna- We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts reached out to you to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Leanne H.
diciembre 17, 2020
not happy
PUBLICADO POR:
Leanne H.
diciembre 17, 2020
The past two times I have NOT gotten the results I want as I did with the first two times. The root color is BLOND more than auburn. Then the ends refresher is a huge contrast and is not blending all over. In other words the results look artificial. PLEASE LESS BLOND ! following was original request" am wanting a tad closer to auburn as that is my natural color. I do not want as dark of auburn but I do not want so much blond either."
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Leanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Aida D.
diciembre 17, 2020
Dissappointed
PUBLICADO POR:
Aida D.
diciembre 17, 2020
I did my hair on November 1st 2020, not even 21 days after and I'm seeing color fading especially grey hairs...very disappointed.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Aida- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandra R.
diciembre 17, 2020
Dislike
PUBLICADO POR:
Sandra R.
diciembre 17, 2020
Fades to quick, and didn’t cover my white hairs
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Sandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sue L.
diciembre 17, 2020
Second kit was not as good of a match.
PUBLICADO POR:
Sue L.
diciembre 17, 2020
I have ordered twice from esalon. The first time wow, the second time the same kit was ordered but it had way too much red. Help!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Sue- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Abby C.
diciembre 17, 2020
My hair turned green
PUBLICADO POR:
Abby C.
diciembre 17, 2020
I was not happy with this and would not do it again. I did not get the color I expected and there was a lot of breakage. I want to cancel all future orders but they make it very difficult to do so. Please think carefully before trying this out.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Abby- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please, keep an eye on your inbox for more details.
PUBLICADO POR:
Megan J.
diciembre 17, 2020
Roots
PUBLICADO POR:
Megan J.
diciembre 17, 2020
My roots are a totally different xolor then the rest of my hair.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Megan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah J.
diciembre 17, 2020
Brassy hair
PUBLICADO POR:
Hannah J.
diciembre 17, 2020
I chose the recommended shade of blonde for my hair as well as submitting a photo, followed the instructions exactly as they were written. My hair turned a brassy yellow orange color.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jamie V.
diciembre 17, 2020
To dark and flat
PUBLICADO POR:
Jamie V.
diciembre 17, 2020
I was given a color called soft black. I did not like it. Its flat and faded. It was neither cool nor warm. I did not like how the stylist spoke to me while I was trying to explain what I wanted. She was short with me and couldn't see past a straight black color instead a a deep rich dark chocolate. Normal It wouldn't be a big deal but without a haircut, color is all I got.
I would like to look at swatches before I try again. Also I was in the hospital sick.. that is why I did not share my concerns earlier! I will try one more time and this time pick from what I can see . not just from some young lady being short with me. She didn't even ask if I was going for warm or cool?!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melanie S.
diciembre 17, 2020
Too red
PUBLICADO POR:
Melanie S.
diciembre 17, 2020
Requested no red tint and wanted cooler tones. Very reddish though.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Melanie S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Renee P.
diciembre 16, 2020
I hated it, it ruined my existing color.
PUBLICADO POR:
Renee P.
diciembre 16, 2020
First of all it wasn't enough to even cover half of my hair and secondly i asked to get the red out of my hair (I EVEN SENT PICTURES) or tone down the red brassines and NOW IT LOOKS MORED RED. So if I sent pictures they should have a better idea of what they are doing.I wanted to tone down the brassines in my balaged hair. its not even close to dark blonde my hair is basically a mousy brown. I was so mad!. Not worth the money I paid.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Renee- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessi M.
diciembre 16, 2020
Didn’t go well
PUBLICADO POR:
Jessi M.
diciembre 16, 2020
I loved my first color. I wanted just a tiny bit less copper, maybe I asked for the wrong thing, but this color was way too dark and dried my hair out. The first time I colored my hair it made my hair softer, its a great product I just didn’t like this round.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tiffany P.
diciembre 16, 2020
Didn’t cover grays
PUBLICADO POR:
Tiffany P.
diciembre 16, 2020
Kind of upset this didn’t work as described. The color had no red in it like I wanted and it didn’t penetrate all the grays I have. The smell was very strong and to be honest I feel like I get much better coverage from box color at the store. At least those covered the greys.
I put in a request for a different color and just reviewed it. I asked for a lot of red and the new color won’t be what I want. I feel like I wasted my money.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Tiffany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist thoroughly reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Anjana P.
diciembre 16, 2020
Stubborn grays
PUBLICADO POR:
Anjana P.
diciembre 16, 2020
The hair color does not covers grays that well. The grays were a much lighter shade than the rest of my hair and it faded in about 1-2 weeks. However my hair feels soft after coloring it so I don’t think it’s ruining my hair like drug store hair color
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Anjana- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Layla C.
diciembre 16, 2020
Unhappy
PUBLICADO POR:
Layla C.
diciembre 16, 2020
Really quite unhappy with the end result, the colour came out much darker than I had requested. My hair felt really dry after using the dye, the shampoo and conditioner were actually really quite good though so I would be tempted to try them in the future but at the moment I’m really disappointed with my colour
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Layla - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you to find a resolution and send you a reformulated color designed to better suit your needs! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Crystal R.
diciembre 15, 2020
Way to dark!
PUBLICADO POR:
Crystal R.
diciembre 15, 2020
I went into this experience, trying to do something different. I wanted a at home color job that I wouldn't regret. I wish that was something that I could say I received but it's not. The color I asked for and discussed was a nice dark blonde with a golden hint to it. What I got was a very dark brown/auburn color. I have very fair skin and was just not prepared for how wrong this could have gone. I don't want to fix it by continuing to add more and more color to it and damaging my hair. I am so disappointed. Good things the holidays are cancelled this year and I can just hide in my house until I can figure out how to fix this.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Crystal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jill D.
diciembre 15, 2020
Unsatisfied
PUBLICADO POR:
Jill D.
diciembre 15, 2020
Ive had 3 hair consultations, trying to omit red/ orange brassy tone. Might be genetics because im still having the same issue, so I can't lay all the blame on esalon. Also, had an issue with my roots showing up fairly quickly too. Like within 1st two washes.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Danny B.
diciembre 15, 2020
My fucking roots are red!!
PUBLICADO POR:
Danny B.
diciembre 15, 2020
I have never had a black hair dye turn my roots fucking red. I'm beyond pissedi
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Danny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tanya S.
diciembre 15, 2020
They don't listen to you
PUBLICADO POR:
Tanya S.
diciembre 15, 2020
Twice I've ordered and said I want to tone down the red in my brown hair and both times it turns out just as red. Dye is about the same quality as drug store but twice the price. The shampoo and conditioner you get with the kit are nice though. I thought the second time they would get it right and I'm so disappointed that my hair is still incredibly reddish.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tanya- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather S.
diciembre 15, 2020
Not even close to the color I wanted
PUBLICADO POR:
Heather S.
diciembre 15, 2020
My hair color that I requested was the medium ash blonde. After dying my hair it came out a copper light brown. Nothing like the picture or anything like my existing hair color. They also barely gave me enough hair color to cover all of my hair. I made sure to list that my hair is very thick, but I guess that doesn’t matter either. It looks absolutely horrible! I’ll just have to stick with the box hair color from now on.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heather- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Beverly T.
diciembre 15, 2020
Nice color but strong smell
PUBLICADO POR:
Beverly T.
diciembre 15, 2020
ESalon has great customer service. They get a 5 star rating for that. I had them reformulate my initial color 3 times, but for me the chemical smell was overpowering. Otherwise I would keep working with them!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Beverly - We’re truly sorry for any discomfort during your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Crystal P.
diciembre 15, 2020
Dried my hair out!!
PUBLICADO POR:
Crystal P.
diciembre 15, 2020
Used on virgin hair, followed directions to the letter...My hair feels like super dry... I love the color, but not the feels...Wont use again...
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Crystal - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jing Z.
diciembre 15, 2020
The burning feeling at the end of the procedure.
PUBLICADO POR:
Jing Z.
diciembre 15, 2020
My scalp was crazily burning when I poured the leftover color products at the end of the coloring procedure as directed on the notes. Can my color stylist do some adjustment to my coloring set this time, please?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jing- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
elizabeth D.
diciembre 15, 2020
I loved the color but not enough product
PUBLICADO POR:
elizabeth D.
diciembre 15, 2020
I actually loved the color, it did not have a brassy /orange color, very neutral. I would had given it 5 stars but I have a lot of hair and they did not send me enough color for my hair, I barely had enough for the roots, I ended uo with 2 colors my new one and my old one, not a good combo. I would give it another try if they send me more product for my whole hair and not just the roots.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Karen M.
diciembre 14, 2020
Wrong color
PUBLICADO POR:
Karen M.
diciembre 14, 2020
Totally wrong color. I asked for bright copper red and my hair turned out brunette! I decided to give them another chance and my hair is mousey brown. Ugh! This is a crap shoot!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie C.
diciembre 14, 2020
Burning sensation
PUBLICADO POR:
Julie C.
diciembre 14, 2020
Not enough lotion to colour all my hair that was a disappointment as the colour was lovely 😊 I have not ordered again as I had a burning sensation on my scalp whilst I had this product on, so I had too wash it off. It’s not just this product it has happened with others I have bought has done the same. My daughter does use this product and loves it.
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PUBLICADO POR:
Mireille K.
diciembre 14, 2020
couleur et soins
PUBLICADO POR:
Mireille K.
diciembre 14, 2020
couleur beaucoup trop claire
soins pas assez hydratants, de plus allergies avec tous les produits
je préfère annuler jusque fin janvier, c'est pourquoi je vous ai appelé il y a peu
à voir si vos produits sont vraiment adéquats pour moi
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Mireille - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration et de nos produits vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur, nous vous avons envoyé un email avec plus d'informations !
PUBLICADO POR:
Catherine B.
diciembre 13, 2020
Disappointed
PUBLICADO POR:
Catherine B.
diciembre 13, 2020
Easy to use and follow instructions. Pleasant smell.
Colour too dark - I am a strawberry blonde and I could t find a matching hair colour to mine. The one I chose was the nearest approximation however much too dark.
The dye has not lasted well either. My hair has faded back to the sun-bleached blonde that is was from the hot summer we had.
Shall not be purchasing again
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Catherine B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cheri L.
diciembre 13, 2020
Too dark
PUBLICADO POR:
Cheri L.
diciembre 13, 2020
Hair cor too dark. Faded qyick8to show grey.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Cheri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Payton M.
diciembre 13, 2020
Wouldn’t recommend this to anyone.
PUBLICADO POR:
Payton M.
diciembre 13, 2020
I want to start off by saying i’ve had my hair dyed in a salon multiple times before, so I know how scalp reacts to it. I’ve even gone from brown to platinum blonde and not has anything even close to as painful as this product was for me. I’ve been using this since about may, but they changed their formulnwithout any warning. I used this yesterday and my scalp was irritated after I rinsed it but nothing crazy. I woke up this morning with a chemical burn on my scalp and my entire scalp is entirely filled with scabs that are peeling and leaving raw skin behind. I do not have one spot on my scalp that is not a scab. It is so painful and itchy PLEASE PLEASE i know this is less expensive than a hair salon but DO NOT USE THIS PRODUCT IT ISNT WORTH IT!!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Payton- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Ashley B.
diciembre 12, 2020
Not Any Better Drug Store Product
PUBLICADO POR:
Ashley B.
diciembre 12, 2020
I was so excited to try this hair color and I am sadly very disappointed. The color is flat, no dimension, and my hair feels coarse. I haven't used box dye in over ten years because of the reasons listed above. Also, my bathroom is covered in stains and the stain remover wipe doesn't work for crap.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Ashley- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rebekah O.
diciembre 11, 2020
Not worth the risk
PUBLICADO POR:
Rebekah O.
diciembre 11, 2020
I've just coloured my hair and I'm very unhappy with the results. I thought I'd been very clear with my hoped-for results (mid blond on my natural dark blond hair) - I sent photographs and had a telephone consultation with a colourist. The result is a) not what I wanted at all and b) worse than that, the colour is very warm, almost auburn. My colourist had pointed out in my photo that my natural (virgin) hair colour was quite warm and my dye would be adjusted for that. It clearly hasn't been. I am very unhappy with the results, and especially because i daren't do anything to it to cover it up / correct it for fear it will just make it worse. I'm now remembering why I didn't re-order back in 2015. Disaster.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Rebekah O. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anastasia A.
diciembre 11, 2020
Less Red
PUBLICADO POR:
Anastasia A.
diciembre 11, 2020
For the next color I would like it to be more brown and less red (mahogany). Maybe just a straight Ash Brown to counteract the redness.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Anastasia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Eunice T.
diciembre 10, 2020
It NEVER WORKED FOR ME
PUBLICADO POR:
Eunice T.
diciembre 10, 2020
It NEVER worked..do not need anymore..thank you!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Eunice- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please, keep an eye out on your inbox.
PUBLICADO POR:
Janet K.
diciembre 10, 2020
Color choice is off
PUBLICADO POR:
Janet K.
diciembre 10, 2020
There is more copper/red in the mix than I wanted. Otherwise it went on fine and is wearing well
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donna O.
diciembre 9, 2020
Great product but need a little more information when learning how to applying!
PUBLICADO POR:
Donna O.
diciembre 9, 2020
I had a little trouble when applying this to my blonde hair because when I mixed this the product was jet black and the previous ones where not so I did apply it to the area that where the most grey but panicked because I thought my blonde hair was coming out black so I didn’t wait the full time and didn’t color the whole head. I wish I new that it would go on differently then other products but I do like this product very much but when your a novice you need to know what to expect. !
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Donna- We’re truly sorry to hear about your most recent color application experience. We take our clients' feedback to heart and continue to improve our products and personalized instructions each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
OHGIRL
diciembre 9, 2020
Didn’t Last
PUBLICADO POR:
OHGIRL
diciembre 9, 2020
I was sick and just used my color 3 weeks ago and my gray and red is back already. Not a happy person.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
OHGIRL - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynette G.
diciembre 8, 2020
This is Not covering my gray
PUBLICADO POR:
Lynette G.
diciembre 8, 2020
Not covering my gray Hair. I follow all the instructions and use a color safe shampoo and conditioner. Even leaving this formula on for an extended time is not helping. The formula supposedly adjusted a month ago but I have not found any difference
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lynette - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Clare R.
diciembre 8, 2020
Didn't cover greys
PUBLICADO POR:
Clare R.
diciembre 8, 2020
Nice colour and followed instructions exactly but hasn't covered my greys popping through
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Clare R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ina N.
diciembre 8, 2020
Product delayed to be shipped
PUBLICADO POR:
Ina N.
diciembre 8, 2020
I cannot comment on the product because I did not receive it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ina- We're truly sorry to hear that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cindy B.
diciembre 8, 2020
I am terribly disappointed
PUBLICADO POR:
Cindy B.
diciembre 8, 2020
I said that pulled red. I wanted my hair as my picture light blonde. Somehow you folks thought dark blonde. When I colored it came out red. So I called and told the lady that info that they had done golden with a little bit of ash and that would be sufficient. She said not to worry they would use a neutralizer and that would take care of it. I got the color and used it today it showed a a lot of medium blonde and small amount of neutralizer. I am now darker red and very upset. I have posted picture from today here and feel there is no reason to continue with your product. The young lady had said my hair was medium blonde. I don't think my hair it, it is light blonde. It may not be platinum or toe head but it is definitely light blonde because around the front of my face has been toe head since I was a baby and now is turn gray. Please cancel my account. You didn't even get close.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cindy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michele H.
diciembre 7, 2020
Treated hair
PUBLICADO POR:
Michele H.
diciembre 7, 2020
Not good at all.
I also have asked you to unsubscribe me so that I do not receive emails from your.
Please do this within 3 dsys
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Michele - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. Please, check your inbox as well, we have emailed you further information regarding your account.
PUBLICADO POR:
Aminatou N.
diciembre 7, 2020
énorme déception
PUBLICADO POR:
Aminatou N.
diciembre 7, 2020
Bonjour,
Si la note de 0 existait, cela aurait été mon choix.
Mes cheveux n'ont jamais été teints. Un avant/après donne un résultat identique.
Je repasse une nouvelle commande avec une couleur différente et je verrai.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aminatou - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre première coloration. Nous espérons que vous serez satisfaite de la deuxième ; et nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Monique M.
diciembre 7, 2020
Arnaque
PUBLICADO POR:
Monique M.
diciembre 7, 2020
Abonnement forcé
J ai commandé un seul produit et pas 6
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Monique - Nous nous excusons pour la confusion ! Nous tenons à vous infirmer que, en effectuant la première commande par le biais d'une offre promotionnelle, on adhère aussi à notre Abonnement, qui est super flexible et peut être résilié à tout moment. On peut aussi effectuer des commandes unique, si on veut. En examinant votre profil, nous constatons que vous nous avez déjà contacté et nos équipes vous ont assisté, selon votre requête. Nous sommes à votre écoute si besoin
PUBLICADO POR:
Patricia W.
diciembre 7, 2020
Don't waste your money
PUBLICADO POR:
Patricia W.
diciembre 7, 2020
No...just No
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jeanne G.
diciembre 7, 2020
Roots were very red
PUBLICADO POR:
Jeanne G.
diciembre 7, 2020
Grey coverage was okay. New growth at roots came out very red even though directions were followed.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jeanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marie N.
diciembre 6, 2020
Inhaltsstoffe
PUBLICADO POR:
Marie N.
diciembre 6, 2020
Leider reagiere ich das erste Mal auf die Haarfarbe, sprich mein Kopf juckt fürchterlich. Hat sich irgendwas verändert?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amy L.
diciembre 6, 2020
Hair color redo
PUBLICADO POR:
Amy L.
diciembre 6, 2020
I would like to know if I can get a different hair color. I was not satisfied with the color that was picked. It made my hair orange and much darker than I wanted. I was hoping for a warm, bright shiny blonde color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
LORINE S.
diciembre 6, 2020
La catastrophe sur moi
PUBLICADO POR:
LORINE S.
diciembre 6, 2020
Bon, le produit est de base très bon sauf que même en ayant respecté les étapes, j'ai fini avec 15 cms de racines blond orangé et mes longueurs sur toujours chatains.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
LORINE S. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Rosalie S.
diciembre 6, 2020
Lackluster Results, Spectacular Mess
PUBLICADO POR:
Rosalie S.
diciembre 6, 2020
I was really excited to try this product. My hair is dark brown naturally so I chose the "soft black intense pearl" color thinking that it would give my hair an interesting violet tone. Nope, it looks almost exactly the same. It's maybe slightly darker. I was disappointed and threw away my supplies. I came back maybe an hour or two later to find that the product had EXPLODED and dripped down the sides of my trash can, onto my shower curtain and onto the floor. The shower curtain was beyond saving as it has a huge glob of dye stuck to it. My floor is still stained. I just don't see the benefit in a product that's four times the price of drug store hair dye but yields basically the same results and creates such a mess afterwards (an issue I've never had with the cheaper dyes). This is definitely a pass for me in the future.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rosalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Terri G.
diciembre 5, 2020
What color is it supposed to be
PUBLICADO POR:
Terri G.
diciembre 5, 2020
Could you show me a picture of what this should look like!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katie G.
diciembre 5, 2020
Terrible
PUBLICADO POR:
Katie G.
diciembre 5, 2020
This product dried my hair out so bad! Would never use again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jessica W.
diciembre 5, 2020
New formulation beware!
PUBLICADO POR:
Jessica W.
diciembre 5, 2020
I have been loyal to esalon since I found my perfect chocolate brown color back in 2018. However I dyed my hair as usual today and it came out almost black! After some investigation I discovered that:
1.The formula has changed for some reason (I thought it was perfect before- always looked natural and never came out too dark).
2. My colorist changed the color formula without my knowledge or consent! This formula is one step darker than my last formulation, which was perfect. On top of that, the ends refresher now contains brown in it which turned my porous hair nearly black on the ends. I used to LOVE the ends refresher to tone my highlights and keep my hair looking naturally rich and dimensional. Now my hair color is flat and black. Reminds me a bad box dye job. Not cute. What happened!?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kristy W.
diciembre 4, 2020
Did not give expected results
PUBLICADO POR:
Kristy W.
diciembre 4, 2020
I only did a strand test, and I'm glad because this did not do what I asked for. My root and lengths are totally different colors - the root is mostly unchanged from my natural color and the lengths are still very very coppery. I can barely even see a difference between the strand I tested and the rest of my hair. Basically, I still have roots and look like I need to get my hair done again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth G.
diciembre 4, 2020
Horrible
PUBLICADO POR:
Elizabeth G.
diciembre 4, 2020
Fried my hair, didn't color evenly n wasn't vibrant enough. Will not order again. Dont recommend.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carrie W.
diciembre 4, 2020
Not What I Expected
PUBLICADO POR:
Carrie W.
diciembre 4, 2020
I really wanted to color my whole head with a medium blonde color. I got one color for “roots only” and thought, ok, I was going to color it all? I called customer service and they helped with sending another color for the rest of my hair. Well my highlights really didn’t change at all, which was ok with me , but the roots are already gray again after only a few shampoos. Kinda bummed out that my hair really looks no different than before I started now. It’s only been a couple weeks too. Not sure if I’ll order again, but I need to color again like pronto, Christmas is coming and my hair is not photo ready y’all!!!☹️
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carrie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine C.
diciembre 4, 2020
Recent color order
PUBLICADO POR:
Christine C.
diciembre 4, 2020
I applied the new color today to my roots. I am very disappointed that the coverage this time was very poor. I carefully followed the directions as I did the first time I used the line. That coverage was satisfactory enough. I wouldn’t think that by slightly adjusting the color it would result in poor coverage. I actually had a professionally trained stylist help me . After this experience I would look for a different product. Please advise
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christine- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Donna S.
diciembre 4, 2020
Coverage and colors
PUBLICADO POR:
Donna S.
diciembre 4, 2020
The first order I had ordered was great. I decided to go a little lighter not much. The color I received on my second order did not go well. The color was not lighter and it did not cover my grey hair which it did on my first order. Will not do that again. I will go somewhere else . It's a shame ..
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kat1
diciembre 3, 2020
Disapointing
PUBLICADO POR:
Kat1
diciembre 3, 2020
Had double sets before and usually really good but this was a single set that i followed exactly but hardly any change to my roots and more golden light brown than ash blond. Needed doing again.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kat1 - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kayleigh W.
diciembre 3, 2020
ZERO gray coverage
PUBLICADO POR:
Kayleigh W.
diciembre 3, 2020
I will no use this product again. It didn’t color my roots almost at all. So i had very dark ends and very light roots, brown and gray. I was super excited about this service and came out very disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kayleigh - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amber G.
diciembre 3, 2020
fades really quickly
PUBLICADO POR:
Amber G.
diciembre 3, 2020
Faded super quick
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amber - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tracey P.
diciembre 3, 2020
Loved the idea but not what I expected
PUBLICADO POR:
Tracey P.
diciembre 3, 2020
I really loved the idea of a customized color and the instructions and box everything came in was so cute. I loved the set up and was very hopeful. However, I purposely ordered an ash color because I know my gold undertones usually come through but I feel like the top of my hair is actually lighter than it was originally and the bottoms are a reddish tone (which isn't the issue). I just wish it was more uniform and closer to the shade I chose.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Juliana S.
diciembre 3, 2020
not happy with results, have to go to professional to fix
PUBLICADO POR:
Juliana S.
diciembre 3, 2020
after using this kit, my hair looks red. It was supposed to lighten my color, but the results darkened areas and changed the tone of my hair. I was expecting lighter roots and blonder hair, not brown/red tint. I do not want to try again, I would rather just go to a professional and spend the extra money. I do not want to sound rude as I am sure custom color sets work great for many others, but from my personal experience, I do not like the results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Juliana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia M.
diciembre 3, 2020
Zero Stars
PUBLICADO POR:
Patricia M.
diciembre 3, 2020
HORRIBLE Experience. Color arrived and it came out way too dark. Zero shine. They offered free color with an adjustment to the formula. My communications on the formula went unanswered. Then the day it was to ship, instead of shipping they sent me an email trying to get me to buy more. I saw the email DAYS later when I went to find out where my color shipment was. I responded and they shipped my order. They only gave me root color and the highlight kit I agreed to buy. Don’t need that because now I only have root color. This entire experience has been horrific. Now I’ll need to find a new company to try.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
cynthia K.
diciembre 3, 2020
Color washed out.
PUBLICADO POR:
cynthia K.
diciembre 3, 2020
Color washed out on the second shampoo.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy H.
diciembre 2, 2020
Hair color was not what I asked for
PUBLICADO POR:
Amy H.
diciembre 2, 2020
I sent a picture of myself with golden strawberry blond hair. Explained that I wanted the same color but maybe even lighter/brighter. I received my custom color, used it and my hair is now auborn and much darker than I wanted. I was also sent and charged for an additional color set that I will not use because this color is too dark.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
jacqueline B.
diciembre 2, 2020
a/S DE LA COULEUR
PUBLICADO POR:
jacqueline B.
diciembre 2, 2020
c'est mieux mais pas assez blond sa tire plutôt sur le roux je pense que je vais en rester là car je n'utilise pas la totalité est c'est perdu est depuis je perd beaucoup mes cheveux je vous remercie mme bourgeot
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
jacqueline B. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que notre coloration n'a pas répondu à vos attentes. Nous tenons à votre satisfaction, nous allons donc revenir vers vous par email afin de vous aider au mieux. Veuillez vérifier vos e-mails pour plus d'information.
PUBLICADO POR:
Elizabeth C.
diciembre 2, 2020
Color didn't Hold
PUBLICADO POR:
Elizabeth C.
diciembre 2, 2020
The customer service provided was impeccable, however my color washed out in a week. I followed the directions to a tee too
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Jan B.
diciembre 1, 2020
Still Not What I Want
PUBLICADO POR:
Jan B.
diciembre 1, 2020
This colur stil isn't working for me. So I will be cancelling ny subcription
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jan B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sonya S.
diciembre 1, 2020
Brassy
PUBLICADO POR:
Sonya S.
diciembre 1, 2020
I probably put color on wrong though. I do want to return to my 1st ever color you mixed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sonya- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Barbara S.
diciembre 1, 2020
Color
PUBLICADO POR:
Barbara S.
diciembre 1, 2020
I dislike the dark blonde color. It is too dark, it is more brown than blonde. Do not send that color again. Please cancel till you hear from me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Barbara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Molly R.
diciembre 1, 2020
Not consistent over time
PUBLICADO POR:
Molly R.
diciembre 1, 2020
I had a pretty annoying experience that my last color made my roots a visibly different color - you could even see the line same as when my roots grown in -just a different color red. This is after I had been using eSalon color with no changes for a while, so it was especially upsetting not to have a consistent experience. The response from customer service was pretty blah too - yeah, your color hasn't changed, and will be the same next time. No acknowledgement that something clearly happened in the quality control area - I didn't really feel they wanted me to continue as a customer with a response that was short and had a feeling of dismissing me. I've colored my own hair off and on for years, and I have liked eSalon, but it's annoying to feel like I can't trust the same color to be mixed every time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Molly- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lynne S.
diciembre 1, 2020
Not as good 2nd time around
PUBLICADO POR:
Lynne S.
diciembre 1, 2020
I have used esalon 2x so far. The first time the color wasn't quite right ,but the coverage was amazing. I couldn't believe how long the color covered my gray hair. It lasted almost up until I had to color it again. The 2nd time was not as good. Although they corrected the color nicely, within a week, I could see the color fading already and my gray showing through (not the roots, just existing gray). Not sure why it was so different. I think I even had it on about 5min longer than directed. I will try one more time to see if it was just used error, but I feel like I applied it the same both times. ??
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lynne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jadelynn B.
diciembre 1, 2020
Ginger
PUBLICADO POR:
Jadelynn B.
diciembre 1, 2020
I wanted a natural looking red, and well I dyed my hair and its brown, light brown, and an orangeish color... disappointed in the results :( Very patchy and not the color I wanted. My hair barely in color at all really and some areas did not change at all. I just wanna fix my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jadelynn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
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