I'll admit up front that I have absolutely no talent for coloring hair and haven't done it myself in over 25 yrs. Prior to that I used to use a box dye from the drugstore. It wasn't great, but it never turned out as awful as the eSalon color did.
I specifically requested an ash color with NO warm tones. What I ended up with was a horrible red-brown that turned an equally ugly lighter orange color as I washed it daily over the next 2 weeks. At that point I gave up and made an appt with my hairstylist. It took 5 hours for her to get *most* of the red/orange tones out. She's been doing my hair for almost 15 yrs and knows that I always want my hair to be very ashy/cool, regardless of whether I'm blonde or brunette. I won't make the mistake again of trying to do my own color (I blame it on 2020)!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chantel- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Thank you for giving us a try!
PUBLICADO POR:
Sandra M.
enero 8, 2021
Ware noch nicht da
PUBLICADO POR:
Sandra M.
enero 8, 2021
Ich habe bis heute noch immer nicht meine Lieferung erhalten. Abgebucht ist aber schon längst. Das war nun auch das letzte Mal, ich möchte zukünftig keine Farbe mehr erhalten.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sandra M. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Moira D.
enero 8, 2021
Colour fading after a few weeks!
PUBLICADO POR:
Moira D.
enero 8, 2021
Definitely a better match for my hair. But colour fading after a couple of weeks. Roots visible already. Not happy with this product. Disappointed as leaves hair in good condition
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Moira D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Corrina N.
enero 8, 2021
Wrong color again
PUBLICADO POR:
Corrina N.
enero 8, 2021
My hair feels healthy and has shine! But once again they got the color wrong. I wanted medium brown, specified not golden and went from a natural, ashy light brown to COPPPER!!!! They sent another set in an effort to correct it. Started off great! Still had red tones but definitely more brown. It's been a few weeks now and I'm slowly going back to this awful copper they turned it. Super disappointed in that and that the color fades so quickly. Definitely do not recommend for gray hairs. I only have 5 or so you can see, but they didn't turn. Only reason it gets 2 stars is because it didn't damage my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Corrina- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
MISS ELLA M.
enero 7, 2021
awful
PUBLICADO POR:
MISS ELLA M.
enero 7, 2021
turned my roots ginger and darkened all of my hair even when i followed the instructions clearly
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
MISS ELLA M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Jennifer H.
enero 7, 2021
Doesn’t cover grays well
PUBLICADO POR:
Jennifer H.
enero 7, 2021
I paid special attention to the grays that frame my face. After coloring I still had grays popping through. After a couple washings, more gray was visible. I’ve had better luck with $3 box at drugstore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sandrine C.
enero 7, 2021
Trop cher
PUBLICADO POR:
Sandrine C.
enero 7, 2021
Loin du prix de l'abonnement !!!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sandrine - Merci d'avoir partage vos avis avec nous. Nous nous excusons pour la confusion avec nos prix, nous vous avons envoyé un email avec toute information ! Nous restons à votre écoute.
PUBLICADO POR:
Christina E.
enero 7, 2021
Color barely changed
PUBLICADO POR:
Christina E.
enero 7, 2021
I have the darkest brown hair and wanted to make my hair color lighter to the medium brown. Unfortunately, after the following the instructions exactly as is, my hair color barely changed. It is only very slightly lighter than my original color and you can only see it in the light. People don't even know I dyed my hair. I am quite disappointed with the color result. The texture of my hair feels good though but this did cause me to get dandruff which I haven't had in many years.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Christina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Celeste U.
enero 7, 2021
Didnt come out as expected
PUBLICADO POR:
Celeste U.
enero 7, 2021
It didnt cover my greys, even I had it on for more than the alloted time
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Celeste- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Teresa T.
enero 6, 2021
Medium blonde blend
PUBLICADO POR:
Teresa T.
enero 6, 2021
Color is good coverage and easy to use. Unfortunately, still a red tone.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachael C.
enero 6, 2021
boxed dye red
PUBLICADO POR:
Rachael C.
enero 6, 2021
I am canceling my subscription. I was very worried about dying my own hair so I made sure to follow the instructions TO THE LETTER. I ended up with nothing better than boxed dye red hair. Everytime the light hit my hair I had deep red roots just like I was back dying my hair in high school from drug store boxed dyes. I was trying to dye my hair a dark brown which is my natural color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachael- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michelle H.
enero 6, 2021
Not wild about it
PUBLICADO POR:
Michelle H.
enero 6, 2021
It smelled like the store bought hair color. My hair was dry like when I color it with the store bought color. The color itself was very dark and dull. Not really impressed.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Michelle- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
PUBLICADO POR:
Ginna W
enero 5, 2021
New Manufacturer of E-salon color is Horrible!.
PUBLICADO POR:
Ginna W
enero 5, 2021
Unfortunately the new manufacturing process of Esalon color is no longer the same, my October 2020 order for Demi-Permanent color was not the same color, nor smell (much stronger chemical), texture very different (thicker so thick it barely covered my roots for touch up correctly on my longer hair), product changed my color and it had more chemicals in it which does not do well on fine hair and it dried my hair follicle so bad it was frizzy/nappy. My mom is a retired cosmetologist and still knows about the beauty industry and she noticed it right away when she was applying to my hair. It was so dry n frizzy we did a deep moisturizing treatment 3 days after color to calm the hair follicle. I don't know why they decided to change manufacture but its horrible and the company needs to go back to the orginal manufacturer because this is a wonderful company n concept!
This is still a fantastic company to deal with but I had some issues with orders since October 2019 but they corrected professionally :-)
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Ginna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Florence T.
enero 5, 2021
Blah
PUBLICADO POR:
Florence T.
enero 5, 2021
This color is a dull mousy brown with a terrible golden/brassy undertone. I thought I had canceled all future orders, until they took the money out of my account this morning. For the LOVE OF GOD, please do not send me that awful color again! I wanted a deep rich color, not this orangey brownish color.
I hate the color but gave a couple stars for the great packaging.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Florence- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathy P.
enero 5, 2021
Never received product but was charged
PUBLICADO POR:
Kathy P.
enero 5, 2021
No product received
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathy- We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Montana Z.
enero 5, 2021
RED TINT-NOT DARK ENOUGH
PUBLICADO POR:
Montana Z.
enero 5, 2021
My hair pulled a red tint and was not dark enough, I appreciated the two bottles. But it took awhile to come in and get everything set up
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Montana- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Laura F.
enero 5, 2021
Worked to blend growth
PUBLICADO POR:
Laura F.
enero 5, 2021
Used to blend my low lights and dark roots. Worked well but the colour was more of an orange/brown then the dark blond that I ordered.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Viola C.
enero 5, 2021
Never Received Product
PUBLICADO POR:
Viola C.
enero 5, 2021
Never received my product
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Viola- We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
ellyn P.
enero 5, 2021
wish it had more gold tones instead of red
PUBLICADO POR:
ellyn P.
enero 5, 2021
too much red in the color. wish it had more golden tones
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ellyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Millie M.
enero 5, 2021
I'd rather go to the salon!
PUBLICADO POR:
Millie M.
enero 5, 2021
I ordered a dark copper color to cover my grey, my highlights and be somewhat of a decent match to same level of darkness as my natural hair color. My order was changed because the personal colorist thought it would be too dark for me. They sent me the light copper which, unfortunately, did not cover my highlights and is far more brown than my natural color. The smell was absolutely noxious, very nearly made me pass out and irritated my eyes and sinuses.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Millie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
sunay K.
enero 4, 2021
prefer natural dye
PUBLICADO POR:
sunay K.
enero 4, 2021
didn't realize it was a subscription....canceled
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sunay K. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jeanelle B.
enero 4, 2021
No gray coverage
PUBLICADO POR:
Jeanelle B.
enero 4, 2021
Wasted an hour and a half of my day..
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jeanelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sue S.
enero 4, 2021
My haircolor
PUBLICADO POR:
Sue S.
enero 4, 2021
Last shipment color I rinsed the color out it did not cover my grays at all it was a total waste of my money. I am very disappointed . Afraid that the box I have coming is not going to cover my grays again . I contacted my colorist asking her to fix the grey coverage but if it does not work this time I will request a refund and cancel with you and I have been with you for years .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sue- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy S.
enero 4, 2021
Washed out very quick
PUBLICADO POR:
Amy S.
enero 4, 2021
The colour was beautiful when it first went on, couldn't get it to rinse clear but not surprised as it was a red colour. After 1 wash my ends were pink and very faded, not sure if the end colour was a semi permanent instead or a permanent but it didn't last long. I had a light warm brown underneath so was surprised to see it fade so quickly, have now recoloured with a semi permanent brown so only had the esalon colour for a week
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Amy S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Teresa R.
enero 3, 2021
New color
PUBLICADO POR:
Teresa R.
enero 3, 2021
Was expecting more redish color. Brown mahogany. Sounded reddish brown to me. Absolutely no red to my color and although it did cover my grey in my main area... it didnt cover the grey on my temples. Very disappointed:(
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Teresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donna S.
enero 3, 2021
Liked color but didn’t cover silvers
PUBLICADO POR:
Donna S.
enero 3, 2021
I must have stubborn silver hair because they didn’t take color
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelli B.
enero 3, 2021
Dissatisfied
PUBLICADO POR:
Kelli B.
enero 3, 2021
The color I received the last 3 times, despite my requests to adjust to a more blonde instead of red, was awful. I am canceling due to being dissatisfied with the results. Good luck to all who take a chance and hope to get your desired color!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Kelli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan W
enero 2, 2021
Orange Streaky Hair !!
PUBLICADO POR:
Susan W
enero 2, 2021
I was shocked by the outcome of your hair coloring. I also sent in another hair review that has all the details. I believe the coloring I wanted was Dark Blonde Cooper with ends refresher. Lets go with that. However I still feel I should receive some kind of adjustment in price for this major mistake. I also sent in pictures, did you receive those too??
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Susan- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
April B.
enero 2, 2021
Hot roots
PUBLICADO POR:
April B.
enero 2, 2021
Not sure if I accidentally switched, but I have hot roots. I ordered the next round right away to hopefully fix it.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
April- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Belinda M.
enero 2, 2021
Not what I was expecting
PUBLICADO POR:
Belinda M.
enero 2, 2021
I wanted more violet & didn't happen. So stopping future order.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Belinda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Madeline G.
enero 2, 2021
Color
PUBLICADO POR:
Madeline G.
enero 2, 2021
Don't like color
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Madeline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lesly O.
enero 2, 2021
Strong chemical smell and not enough coverage
PUBLICADO POR:
Lesly O.
enero 2, 2021
I normally use another company but thought I’d try e-salon. My initial thought was great shipping Speed and good value. overall I am not satisfied with product. I had to run the fan in my bathroom and have the window open (freeze along the way since it’s winter and cold). I almost couldn’t finish applying color because my eyes burned sooo bad! The fumes were horrible and you would have thought I was applying it to my eyes! After all that, my color didn’t even match even though all I wanted was a dark brown. It’s more of a reddish brown so 1. You can see difference in roots and my normal color. 2. It did not cover my gray roots like other product have. 3. It burned my scalp so bad I have red spots everywhere which are now itchy so I am a hot mess. I would not recommend e-salon.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Lesly- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Erin B.
enero 1, 2021
Not what I expected
PUBLICADO POR:
Erin B.
enero 1, 2021
I am very disappointed in my color. I ordered a dark "blonde" and what I got was an Auburn brown. When I colored my hair I wanted to cry from the results. There is nothing blonde about my results. I am really not happy with my first experience.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Erin-We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hulagirl
enero 1, 2021
Still gray
PUBLICADO POR:
Hulagirl
enero 1, 2021
Update: I am now leaving it on for much longer and it is working better. It still doesn't cover as great as I would like, but it doesn't wash out as fast as store brands.
Previous:After coloring, some of my roots are still gray. The color was left on for at least 35 min.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Camille B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Jane G.
enero 1, 2021
Dangerous!
PUBLICADO POR:
Jane G.
enero 1, 2021
Do not use this if you have even mild sensitivities to ammonia. I've used many ammonia color products but this about knocked me out from the smell. About 6 hours after I colored my hair (and washed it out) my scalp was ON FIRE! I'm lucky I still have hair. The two-bottle system DID NOT work for me. I now have two tones of hair. Top and bottom. Nice. Cancelling my subscription.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jane- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Daniela W.
enero 1, 2021
My roots were copper
PUBLICADO POR:
Daniela W.
enero 1, 2021
I followed the instruction I was not happy with the color and the roots were way to light
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
TGG6
enero 1, 2021
Photo is deceiving
PUBLICADO POR:
TGG6
enero 1, 2021
With all the questions answered correctly, the exact color didn’t reflect on my hair unfortunately. I could’ve got the same results with box dye and saved some money. The final result was nice and was a very slight change, but I was expecting better and lighter results.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
TGG6- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Heather S.
enero 1, 2021
I don’t recommend
PUBLICADO POR:
Heather S.
enero 1, 2021
This was way too complicated a process that took more than double the time of my regular hair color routine, and my roots and ends came out different colors! The kit should include at least two more sets of gloves for how often you have to stop, set a timer, and then keep going. Very disappointed. Going back to my tried and true brand. The only reason I am not giving just one star is the color on my ends is nice and my hair is soft.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Heather- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alyssa M.
enero 1, 2021
Permanent color fades so fast
PUBLICADO POR:
Alyssa M.
enero 1, 2021
I’m so unhappy. Within a few washes the color almost completely faded back to my original color - I was told the color was permanent. Not great quality even though the experience and idea is fun.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Alyssa- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Madalina D.
enero 1, 2021
Horrible
PUBLICADO POR:
Madalina D.
enero 1, 2021
Still tack my many. And the colour is horrible 😢 😫 😕
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Madalina D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Therese T.
enero 1, 2021
I look like a clown.
PUBLICADO POR:
Therese T.
enero 1, 2021
Hair is bright orange. Followed the directions, been dying my hair at home for years, this is horrible and I can't even look at the color swatches on the site!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Therese - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Wendy C.
diciembre 31, 2020
Nice colour
PUBLICADO POR:
Wendy C.
diciembre 31, 2020
Nice but not the colour I wanted. Needs to be more vibrant.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Wendy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tina P.
diciembre 31, 2020
Not worth it.
PUBLICADO POR:
Tina P.
diciembre 31, 2020
My sister is a cosmetologist and I had her apply the color to my hair.. there is no purple tint, the brown doesn't match. And the gray strands are coming through already. I do not recommend.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Tina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nathalie S.
diciembre 31, 2020
Souhait de changer de couleur
PUBLICADO POR:
Nathalie S.
diciembre 31, 2020
Je n'ai pas aimé la couleur et désirerais en changer
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nathalie S. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous ! Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
APRIL T.
diciembre 31, 2020
color isn't right
PUBLICADO POR:
APRIL T.
diciembre 31, 2020
The hair color is darker than I expected.
I thought the color would slowly adjust to what I want () after wash,
but I've been waiting for 2 weeks and it's still too dark...
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
April- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Orsolya H.
diciembre 31, 2020
Bestellung nicht erhalten
PUBLICADO POR:
Orsolya H.
diciembre 31, 2020
Ich habe am 18.12. eine Bestellung aufgegeben und habe gehofft, dass sie bis Weihnachten ankommt. Dann habe ich gehofft, dass sie bis Silvester ankommt, aber vergebens. Bei der Sendungvervolgung heißt es „in Transport“. Keine weitere Informationen, nur das Geld ist über PayPal abgebucht...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Orsolya H. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Christy S.
diciembre 31, 2020
Not "Custom Made"
PUBLICADO POR:
Christy S.
diciembre 31, 2020
I wasn't happy at all with my recent hair color that i received. It was not the shade that I ordered and now I have red hair. I had originally ordered the light brown hair color which is also close to my natural hair color. I received the blonde color which defeated the purpose of why I was dying my hair since I was wanting to get rid of the blonde or at least cover it up. I don't understand the reasoning behind changing my chosen shade when it wasn't several shades away from where I was currently. I now have red hair which I really don't think would have been the end result if I had just received what I ordered in the first place. It also seemed like I had specified that i had gray in my hair which I have none and i specified that I did not have any as well. The hair color choice has no reasoning behind it and I definitely don't feel that it was anything close to "custom made" for me even though I answered all the questions correctly and truthfully. I would have had better luck if someone had reached in a bag and just gave me an unmarked bottle of hair color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
chantal C.
diciembre 31, 2020
Didn't enjoy it
PUBLICADO POR:
chantal C.
diciembre 31, 2020
I found very little to no change in the colour my hair was already and I found my hair was very dry afterwards and tangles very easily
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Chantal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ginger S.
diciembre 31, 2020
Color dye
PUBLICADO POR:
Ginger S.
diciembre 31, 2020
I thought the color would be like when I went to the salon. It dries out my hair pretty bad and my roots are always lighter even though I leave it in 10 minutes longer than required
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Ginger- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anna R.
diciembre 31, 2020
Wanted to love it
PUBLICADO POR:
Anna R.
diciembre 31, 2020
Used it for the first time and I’m not impressed. It blended ok with my old color, but the color lacked depth and didn’t cover my grays particularly well. I have been using Madison Reed and was hoping to like eSalon because of the additional color choices. I’m giving it 1 more try in hopes an adjusted formula will be more to my liking.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Anna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica S.
diciembre 30, 2020
Waste of time and money- not right color
PUBLICADO POR:
Jessica S.
diciembre 30, 2020
I did color exactly how directions said. My hair barely looks different..it barely even lightened it except on top and it is just a little bit lighter shade of copper—not barely noticeable and definitely NOT dark blonde!!! If anything it took what blonde natural highlights I had out of my hair... I am not happy at all! I thought this was salon grade hair dye..I’ve had better results with over the counter products, I ONLY tried this product now because I want to go blonde and with my natural color I can’t use store dye and I can’t afford to get it done at the salon so I thought this might work for me but I was very disappointed 😞 Now I guess I’m stuck with what I have because I don’t have the money to pay to get it the way I wanted it to start with.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jayne P.
diciembre 30, 2020
Refund still not processed
PUBLICADO POR:
Jayne P.
diciembre 30, 2020
I called and asked how to return the product. Customer service told me to write "return to sender" on the unopened box. I did this 3 weeks ago and my refund has not been processed.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jayne- We are so sorry to hear your refund has not been processed. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jackie T.
diciembre 30, 2020
Turned my hair purple
PUBLICADO POR:
Jackie T.
diciembre 30, 2020
Turned my hair purple wherever it was grey
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Jackie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Frances K.
diciembre 30, 2020
Expected More
PUBLICADO POR:
Frances K.
diciembre 30, 2020
Although the color was very nice, it did not completely cover my gray's.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Frances- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sonya P.
diciembre 30, 2020
So disappointing!
PUBLICADO POR:
Sonya P.
diciembre 30, 2020
I ordered my color for my Christmas present. Was super excited to get it, the packaging was so awesome but the product was disappointing. Was suppose to be red, I got a few pink streaks. Looked like I colored my hair with kool-aid!! Went to Walgreens and grabbed some box color to cover up the pink, the box color turned out 100% better than my custom color. Wouldn't recommend this product.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sonya- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara S.
diciembre 30, 2020
On the fence
PUBLICADO POR:
Sara S.
diciembre 30, 2020
So I was really excited to try this product because spending 4 hours at a salon just isn't in the cards for me. I have premature greys that I was hoping to cover up especially around my face. While the colouring did leave my hair softer and shinier than before the colour on the white hair only lasted A few days and the colour is already starting to look brassy and I only did it a few weeks ago.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jo S.
diciembre 30, 2020
color didn't last
PUBLICADO POR:
Jo S.
diciembre 30, 2020
My previous order was good and the color lasted until I could go to my colorist in person> This was last April I think. I ordered another color set a few weeks ago, used it and the color didn't last at all! I was even more careful in applying it this time to make sure I covered all the gray! It didn't last any longer than 2 weeks. I am very disappointed in the product this time and can't wait until I can go back to my colorist. This was NOT a good product this time! I'm very unhappy with it!
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jo- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Julie
diciembre 30, 2020
Not so great
PUBLICADO POR:
Julie
diciembre 30, 2020
My hair is thick and curly. 3a, 3b. I have a copper dye (medium blonde). I didn’t get it colored evenly. The part around the roots is not good. The color itself is good, not too crazy but I had a very hard time sectioning and coloring it. Also this stuff stinks to high heaven. If I could id wear googles and a gas mask to apply it. You’d need to apply outdoors.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Julie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leeanne D.
diciembre 30, 2020
Still seeing grays
PUBLICADO POR:
Leeanne D.
diciembre 30, 2020
My last order didn't cover my grays at all like my other orders. I'm very disappointed
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Leeanne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rita D.
diciembre 30, 2020
I like my Color & Product but terrible Customer Services
PUBLICADO POR:
Rita D.
diciembre 30, 2020
Finally I got the color I have been calling for. The hair color stylist there should be fired! Each time I call she tells me what my real hair color is and will not change the color and what happens to my hair if i lighten it. She is horrible and I want to change to someone else. At this point I am considering closing my account due to customer services and poor delivery of the item. I got my hair color kit in the mail so late and I had to call to find out why it has not been delivered this month. It finally came very late. I like the hair color kit but your services is terrible.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Rita- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
florence G.
diciembre 29, 2020
déçue
PUBLICADO POR:
florence G.
diciembre 29, 2020
Déçue de mes 2 dernières commandes
la couleur a bougé à partir du 2eme shampoing malgré l'utilisation du tint rince
trop de démarcation avec les longueurs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
florence G. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est très importante pour nous ! Nous allons vous contacter afin de remédier à cette situation et d'atteindre votre objectif couleur. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Kathreen R.
diciembre 29, 2020
Not worth it
PUBLICADO POR:
Kathreen R.
diciembre 29, 2020
Followed all the instructions, watched all the videos and the result was MUCH darker hair (brunette not dark blonde), not enough product, ineffective grey hair coverage, no response from esalon after sending feedback and pics. Save your money and time, do not buy this product.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Kathreen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valérie M.
diciembre 29, 2020
trop d'amoniaque
PUBLICADO POR:
Valérie M.
diciembre 29, 2020
il y a beaucoup trop d'amoniaque, l'odeur est irrespirable. ca me brule le cuir chevelu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valérie M. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que vous ayez ressenti de l'inconfort suite à l'utilisation de nos produits. Il s'agit d'une réaction anormale, nous allons donc vous contacter par email afin de vous aider. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Joyce G.
diciembre 29, 2020
disappointed
PUBLICADO POR:
Joyce G.
diciembre 29, 2020
E Salon has been very helpful and professional to deal with. When I contacted you you were helpful and sent me the lighter color. When I colored my hair last week I still had the same problem. The color was dull and not what I expected. I’m sorry to have to report this. Thank you for your help. Please discontinue my account. Will probably let my color grow in with the gray.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Joyce-Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sherry E.
diciembre 29, 2020
Awful!
PUBLICADO POR:
Sherry E.
diciembre 29, 2020
I am cancelling eSalon. I have been trying it for months leaving it anywhere from 45 min to an hour and no grey coverage. Waste of money!!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Sherry- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren G.
diciembre 29, 2020
Just ok
PUBLICADO POR:
Lauren G.
diciembre 29, 2020
I have bought this product 4 times now. The first time I did it I still had some grey hairs showing so the second and third purchases they adjusted the product just for grey hair. I did the same technique the fourth time last week and it didn't cover up my grey hair again. Not sure why this is if I've been following the instructions the same each time. Also, the product seems to fade away from my scalp quicker than my strands so it ends up looking like a different color by weeks 8-10.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Lauren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Paula W.
diciembre 29, 2020
This is so hard to put on!
PUBLICADO POR:
Paula W.
diciembre 29, 2020
I have never had a harder time doing my hair than with this stuff. You have to do the roots first, then the ends, then rinse and rinse, then shampoo and rinse and then condition and rinse some more. I had color and water all over the kitchen. I usually take a bath after I put on the color and then rinse the color out after I soak for awhile. I couldn't do that because the instructions limit you to exact times and expressly tell you to rinse it out in the shower, so I had to use the kitchen sprayer. What a mess! It tangled my hair so badly that I had to rip huge knots out of the ends of my hair. I hope it didn't entirely damage my hair. It's still wrapped up in a towel while I vent my rage over this terrible product. I have more of this crap, so at least it will be enough for 2 months. Whatever happened to easy in and out? This is a terrible product to apply. I have no idea how it turned out, but it definitely tangled my hair.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Paula- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melissa R.
diciembre 29, 2020
Good color, horrid service.
PUBLICADO POR:
Melissa R.
diciembre 29, 2020
Placed a hold on my account due to health reasons. They kept trying to pull funds from my bank account. I closed the account and they kept trying to take $ for an entire YEAR afterwards. So many emails, and their Facebook comment employee was as snide as a 14yr old girl having her first menstrual cycle. Hello Madison Reed, good riddance to these idiots.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Melissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura G.
diciembre 29, 2020
never received
PUBLICADO POR:
Laura G.
diciembre 29, 2020
never received my order
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Laura-We truly sorry to hear your order has not arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ingrid S.
diciembre 28, 2020
Lieferung nicht erhalten
PUBLICADO POR:
Ingrid S.
diciembre 28, 2020
Ich habe bis heute die Lieferung nicht erhalten. Der Rechnungsbetrag wurde abgebucht. Mehrere Mails wurden nur mit automatischer Mail beantwortet. Hoffe mal dass sich wirklich jemand um die fehlende Lieferung kümmert
Ach und [email protected]
braucht man nicht zu schreiben kommt auch nur automatische Antwort.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ingrid S. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Samantha C.
diciembre 28, 2020
Not enough dye
PUBLICADO POR:
Samantha C.
diciembre 28, 2020
I went with the color that was suggested for me, knowing id end up going dark on my next shipment, i was ok with trying this then if i wanted dark i could go darker bc once you go dark its harder to lighten up, however, there was not enough dye to cover my whole head, i tried so hard spreading whatever i could, but i have ALOT of highlight patches, and the color is more orangey then brown with a hint of red , im guessing bc of the mahogany in the new color. So my hair is now 3 different colors. I have used esalon in the past and absolutely loved it, so im hoping with my new kit im going to place an order for it will fix the color of my hair
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Samantha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
virginia C.
diciembre 28, 2020
winter color
PUBLICADO POR:
virginia C.
diciembre 28, 2020
I think I need to go a little lighter for the winter months, something with golden and copper tones.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Virginia- Thank you for reaching out! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to adjust your next color. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ashley K.
diciembre 28, 2020
Don't like new formula
PUBLICADO POR:
ashley K.
diciembre 28, 2020
Unfortunately I did not care for the new demi perm formula. The gray coverage was not good like previous shipments and I thought it was way too thick and hard to rinse. My skin also had a stinging sensation, wherever it touched....like all over my shoulders since it touched there when rinsing. It just was not a good experience this time. Also bottle #2 was not sealed and leaked everywhere during shipping, so I had to do my whole head with #1 and I didn't like how the color came out, not to mention there wasn't enough. I'll probably give it one more chance. I wish they would change the formula back.....
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ashley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Roxana H.
diciembre 28, 2020
Gray hair
PUBLICADO POR:
Roxana H.
diciembre 28, 2020
While the quality of the product is better than regular color box, when it comes to gray hair it doesn't really cover it as expected. This is my second application and the color on the grays was less effective than the first time. I still like the color it turns out in the rest, but not sure if I will continue since it doesn't cover my grays and I have plenty. My whole head is gray/white roots, and they show back up pretty fast. Less than 2 weeks after first color grays were showing up and again...after second application some if them didn't get the color.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Roxana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anita G.
diciembre 28, 2020
Hair color
PUBLICADO POR:
Anita G.
diciembre 28, 2020
The color I used did not have enough grey coverage for me. I need to adjust.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Anita- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lynda K.
diciembre 28, 2020
Colour good but..
PUBLICADO POR:
Lynda K.
diciembre 28, 2020
Colour was good but did not fully cover grey. Spoke to esalon and they are adjusting. Very good customer service. Hoping my second try is better.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lynda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Danielle G.
diciembre 28, 2020
Black with Blue Dye
PUBLICADO POR:
Danielle G.
diciembre 28, 2020
The color didn't stay it seemed like it washed out whether the water was cold or hot. It didn't cover any of my greys which is odd on the fact that its black.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Danielle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jacqueline T.
diciembre 28, 2020
Wrong colour
PUBLICADO POR:
Jacqueline T.
diciembre 28, 2020
I wanted darkest brown. Ended up lighter and red on top.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa
diciembre 28, 2020
Too dark and blue
PUBLICADO POR:
Lisa
diciembre 28, 2020
I asked for a review of my previous colour as seems to be turning ginger, this last colour is dark and hints of blue I’ve followed product by the instructions given but colour is not what I wanted at all
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Valentina C.
diciembre 28, 2020
Disappointed expectations
PUBLICADO POR:
Valentina C.
diciembre 28, 2020
I was not convinced, I almost poisoned with the strong smell of ammonia that the product gives off. I had to open the window completely in the middle of winter to be able to finish applying the color to my hair because I was not breathing. I asked for a certain color to change my natural color and I got a different one from the one requested, darker and not at all corresponding to my request (I wanted an ash blonde without reddish reflections).
The packaging is nice but the color is really too smelly, I don't know how other people can speak well of it. Very disappointed :-( :-( :-(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Valentina C.- We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced had a disappointing experience during the process and sorry to hear that you felt the color was not the shade you expected. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Meg T.
diciembre 28, 2020
Didn't work like it normally does
PUBLICADO POR:
Meg T.
diciembre 28, 2020
this is my 3rd shipment of hair product and sadly this time was a fail for me. i have dark brown hair and bright white roots. this time it turned my roots a yellowish color and even at that the gray was back in 2 weeks. Not sure if i want to continue with this service or not.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Meg- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kristi T.
diciembre 28, 2020
Very disappointed in color
PUBLICADO POR:
Kristi T.
diciembre 28, 2020
I sent photos of current hair color, after following all the directions to the letter my hair came out red. It’s a horrible color.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Kristi- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jean B.
diciembre 28, 2020
Level up next color app
PUBLICADO POR:
Jean B.
diciembre 28, 2020
Next color application, golden blonde along with light blonde would be desired.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jean- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marla B.
diciembre 27, 2020
Gray coverage
PUBLICADO POR:
Marla B.
diciembre 27, 2020
I live your product as it leaves my hair shiny abs soft. It’s just the color is not taking like I had hoped it would. The roots are still too light. I leave it on as you said. My gray must be very persistent in not covering completely. I think leaving the gold out might help. I don’t want dark brown as medium I think it okay and the little bit of mahogany gives it about the right reddish hue. I could take a picture if need be.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Marla- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alyssa L.
diciembre 27, 2020
Subtle color Bad Reaction
PUBLICADO POR:
Alyssa L.
diciembre 27, 2020
The color itself was ok. I thought there would be more purple tint. But there’s not. More reddish than anything.
I also had a reaction that I didn’t know was possible. My entire scalp created a rash that itches like crazy. No matter what I tried it wouldn’t help.
No clue a bad reaction was possible since I’ve colored my hair many times in a salon.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Alyssa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
PUBLICADO POR:
Cheryl P.
diciembre 26, 2020
Did not cover my greys at all this time.
PUBLICADO POR:
Cheryl P.
diciembre 26, 2020
Not sure what was different this time but did not work at all. I still have all of my grey roots. I followed the instructions exactly, as I always do. The developer seemed a lot thicker this time...not sure if that was the issue. Really disappointed. Don’t know if I will order this again after this experience. In past, had great results.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Cheryl- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nadine H.
diciembre 26, 2020
Smell overwhelming
PUBLICADO POR:
Nadine H.
diciembre 26, 2020
Smell had my eyes watering and stinging. I had to wash out early and I’m not an overly sensitive person. I rinsed out well but the smell still lingers in my hair . Will wash it again.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Nadine- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jessica J.
diciembre 26, 2020
Tried the color It wasn't exactly what I wanted
PUBLICADO POR:
Jessica J.
diciembre 26, 2020
The color came out darker and more red than I expected and wanted. Then within two weeks it turned lighter and more red orange which wasn't the overall look I was going for. I am pale with pink in my skin so it just made my face look more pale. I really wanted to give it a second chance, so they did make my color lighter and changed my directions to help with better gray coverage. But still it only lasted 2 weeks before the color washed off my gray roots and you could see grays when I put my hair up underneath thru out my whole head. So needless to say after the salon where I used to go reopened, I went back to my favorite colorist/stylist and got a different color customed made by her and loved it! and even though its darker than I had my hair before the gray coverage by my colorist in the salon lasts almost 8 weeks!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Jessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Abby O.
diciembre 26, 2020
Color too dark and hair unmanageable
PUBLICADO POR:
Abby O.
diciembre 26, 2020
The color that was sent was too dark making my hair (auburn) look too dark. It looks more Brown than red and all of my natural red is now gone . Additionally I had a very hard time getting a comb through my hair in the shower after using the included shampoo and conditioner. I had to use a ridiculously large amount of my own conditioner in order to just get a comb through my hair to get through the knots, pulling out hair in the process. I was expecting a much better result and I am very disappointed. I have been coloring my own hair here at home using over the counter ,easily.accessible products and have not had this experience using them. I dont want to do this again .
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Abby- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sami K.
diciembre 26, 2020
Color
PUBLICADO POR:
Sami K.
diciembre 26, 2020
Hi, this is the third time I ordered and used the color. While everything is so organized with well written instructions, my experience with covering greys hasn’t been that great. I have greys mostly on front hair line and although I applied throughly per instructions it didn’t do it for me. this is the 2nd time it happened out of 3 times ordered. Disappointed
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sami- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mary B.
diciembre 25, 2020
Second time now, still not happy with results.
PUBLICADO POR:
Mary B.
diciembre 25, 2020
Still not dark enough and this time seems like the color didn't take to my gray hair at all.
Not sure I'll try a third time. I'll just stick to over the counter product.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Mary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Samantha L.
diciembre 25, 2020
Didn't work for me
PUBLICADO POR:
Samantha L.
diciembre 25, 2020
This didn't take well to my hair. It barely changed my color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
CASSI C.
diciembre 24, 2020
c'est mieux par rapport à ma demande,
PUBLICADO POR:
CASSI C.
diciembre 24, 2020
mais la couleur ne couvre pas les cheveux blancs, au bout du 2e lavage (chaque semaine), les cheveux blancs se voient en transparence
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
CASSI C. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez le meilleur résultat qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Nicole S.
diciembre 24, 2020
to dark
PUBLICADO POR:
Nicole S.
diciembre 24, 2020
too dark and I canceled my next order and it's still charged to my account I canceled or tried to cancel I can't find where to do it correctly can somebody please tell me how to cancel
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Nicole- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Claudette R.
diciembre 24, 2020
Did not color grays well
PUBLICADO POR:
Claudette R.
diciembre 24, 2020
Liked how easy it was to color but one week after grays started showing.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Claudette- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cathy C.
diciembre 23, 2020
Coverage
PUBLICADO POR:
Cathy C.
diciembre 23, 2020
I found that it doesn’t cover my grey well at all
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Cathy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mariann J.
diciembre 23, 2020
Like the product
PUBLICADO POR:
Mariann J.
diciembre 23, 2020
I like the product but I am still struggling to find the correct color. I have worked with 3 different hair colorists but the color is still not exactly what I want. It pulls red and I want an ashy color. I hope the 4th shipment is what I am looking for. The actual product is very good.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mariann- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We will be reaching out to you to make this right!
PUBLICADO POR:
Melissa R.
diciembre 23, 2020
Color only lasted 2 weeks
PUBLICADO POR:
Melissa R.
diciembre 23, 2020
Not happy color only lasted 2 weeks
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Mesissa- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Samantha F.
diciembre 23, 2020
Not enough
PUBLICADO POR:
Samantha F.
diciembre 23, 2020
I don’t understand why you think one bottle will cover someone who says they have long thick hair.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Samantha- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
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