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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Cathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kristin S.
enero 22, 2021
Disappointed
PUBLICADO POR:
Kristin S.
enero 22, 2021
I followed the directions exactly. My medium brown with pearl is kind of a dull dark brown. I wanted a cool dark red. My scalp is purple. I don't know what happen with this but it's all wrong.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Kristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bobette S.
enero 22, 2021
Didn't cover my grey
PUBLICADO POR:
Bobette S.
enero 22, 2021
It did not cover my grey and was not the color that was picture
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Bobette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlotte F.
enero 22, 2021
Didn’t cover grey
PUBLICADO POR:
Charlotte F.
enero 22, 2021
Hello!
This is my third time using esalon. The last two colorings were great, but this one didn’t cover any of my grey. :( I’ll have to buy color at the drug store now just to be able to try to cover it up. So sad.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Charlotte - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Arlene C.
enero 21, 2021
Smell too strong
PUBLICADO POR:
Arlene C.
enero 21, 2021
The color was good but I almost passed out twice from the chemical smell. If the chemicals are that strong what is it doing to my skin and hair?
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Arlene - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katrina H.
enero 21, 2021
TOO DARK
PUBLICADO POR:
Katrina H.
enero 21, 2021
I was hoping this would be a chocalte brown, but my roots are almost black and hair is very dark brown, disappointing
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Katrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristen W.
enero 21, 2021
Wrong
PUBLICADO POR:
Kristen W.
enero 21, 2021
I asked for mulberry burgundy and ended up with chocolate brown. I’ve had red hair 25 years and now suddenly I have brown hair. Not happy. I’ve been using esalon since 2015. In the last year and a half (maybe a bit longer), the color formulas are not good. I asked for rich red and I get joker red with strawberry blond roots. I ask for burgundy, I get reddish brown.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kristen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sonja L.
enero 21, 2021
Original Covered Better & Lasted Longer
PUBLICADO POR:
Sonja L.
enero 21, 2021
There were two bottles this time. The one for the roots seemed a lighter cover and isn't lasting as long as when I used to just get one bottle.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sonja - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alexis V.
enero 21, 2021
Color was okay.
PUBLICADO POR:
Alexis V.
enero 21, 2021
The color was perfect for my ends and darkened my hair beautifully, but I feel like the color did not cover my roots well. It did a great job blending away the few greys I did have, which was wonderful, but I could still visibly see a color difference in the growth of roots from my past professional salon visit. I always like to have my color be rich and slightly darker than my natural color, and it definitely picked up on my ends, but did not properly lift on my roots. Overall, it looks nice, but I am disappointed about my roots. I was really looking for that deep blue-black color.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Alexis - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
CECILIA W.
enero 21, 2021
Not a color match too yuck
PUBLICADO POR:
CECILIA W.
enero 21, 2021
Needed a blinder color like L’Oréal extra light blonde... totally not a color match not happy at all
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cecilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margit M.
enero 21, 2021
Bestellung NIE erhalten
PUBLICADO POR:
Margit M.
enero 21, 2021
Bestellung NICHT erhalten, aber das Geld wurde schon von meinem Konto abgebucht!!!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Margit M. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Kristi G.
enero 21, 2021
Color
PUBLICADO POR:
Kristi G.
enero 21, 2021
I ordered dark blonde, cool beige. My hair turned orange on top. Also, a chunk of my hair fell out in the shower. I really wanted this to work, but it just didn't.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Kristi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tammy Y.
enero 21, 2021
No color change at all
PUBLICADO POR:
Tammy Y.
enero 21, 2021
The color did not cover any gray or even change the color.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Tammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marie A.
enero 21, 2021
Livraison
PUBLICADO POR:
Marie A.
enero 21, 2021
Bonjour
Je suis tjrs contente de mon pack coloration
Cependant je trouve que la livraison est un peu longue c est pour cela que j ai modifié la périodicité d envoi à 4 semaines au lieu de 5
Car la période de l envoi est bien trop longue !pourquoi ??
Merci d en tenir compte pour le prochain
Bien à vous
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie A. - Merci pour votre commentaire. Nous sommes désolés que l'attente de votre commande se fasse longue. Nous allons vous contacter par email, pour plus d'information concernant les délais de livraison de votre commande.
PUBLICADO POR:
Linda M.
enero 21, 2021
Leider enttäuscht
PUBLICADO POR:
Linda M.
enero 21, 2021
Ich hatte hohe Erwartungen, alles hat sich so gut angehört, der Kundenservice ist super, die Verpackung total liebevoll, die Gebrauchsanweisung alles super das farbergebniss leider nicht. Ich hatte mich so auf mein mittelblond gefreut, hatte extra ein Foto hochgeladen und es ist das passiert was ich bei haar Farben hasse es ist Orange stichig.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Linda M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Giselle A.
enero 21, 2021
Very Easy to do myself
PUBLICADO POR:
Giselle A.
enero 21, 2021
Loved all the steps and my hair felt very healthy, however, it was not as "Bright Radiant Violet" as I had expected.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Giselle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Madison P.
enero 20, 2021
Turned my hair copper red :(
PUBLICADO POR:
Madison P.
enero 20, 2021
The color I ordered was supposed to be a medium ash blonde. It barely changed my ends and my roots turned copper red 😩😩😩 it’s awful.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Madison- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabi L.
enero 20, 2021
Färbung/Tönung
PUBLICADO POR:
Gabi L.
enero 20, 2021
Die Farbe ist voll von Wasserstoffperoxid, extremer Geruch
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gabi L.- Vielen Dank für Ihre Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Astrid W.
enero 20, 2021
Farbe ging in den Kupferton
PUBLICADO POR:
Astrid W.
enero 20, 2021
Die Farbe hat noch nicht mal meine Grauen Haare abgedeckt. Zweitens sie ging in den kupferton. Ich möchte keine Farbe mehr bestellen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Astrid W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Maria E.
enero 20, 2021
too light
PUBLICADO POR:
Maria E.
enero 20, 2021
I will need the root touch up color darker next time. It was too light for my roots
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Regina J
enero 20, 2021
Wrong Base
PUBLICADO POR:
Regina J
enero 20, 2021
I wanted to give this a higher rating. The stylist I spoke with seemed to be in point, unfortunately the base was not.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Regina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Chrystal M.
enero 20, 2021
Didn’t work..
PUBLICADO POR:
Chrystal M.
enero 20, 2021
This is my second time ordering, I bought the same dark brown color. This time around the color did not stick at all! Pretty bummed out. I don’t think I will be ordering anymore.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel L.
enero 20, 2021
Worst color ever
PUBLICADO POR:
Rachel L.
enero 20, 2021
The kit is nice, detailed instructions and everything you need. I was given brown root color with a bright red all over dye after asking for a nice, warm ginger. I now have to try to fix this two toned disaster.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sue B.
enero 20, 2021
Not as good as previous shipments
PUBLICADO POR:
Sue B.
enero 20, 2021
The kit came and I did the same process as before, however, the color at the roots rinsed out with the shampoo
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Florence F.
enero 20, 2021
Color set
PUBLICADO POR:
Florence F.
enero 20, 2021
Je ne sais pas , je n’ai pas encore reçu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Florence F. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre commande eSalon ne soit pas encore arrivée. Nous allons revenir vers vous par email afin de vous tenir informer de la situation de votre colis.
PUBLICADO POR:
Tina W.
enero 19, 2021
Lack of customs info
PUBLICADO POR:
Tina W.
enero 19, 2021
I have just received aN invoice for a customs fee higher than the product, which I didn’t expect since I have chosen the EU webpage and are billed in euros. Unfortunately I am not able to give a review of the product since I find it becomes too expensive, I would like to have had this information from the website upfront
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tina W. - Thank you for reaching out to us here at eSalon! We are so sorry for the trouble with the additional charges. We work closely with the government to ensure all VAT are prepaid when we ship internationally, so this should not have happened with your package. Furthermore, we have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Estelle H.
enero 19, 2021
Too dark - previous colour not maintained
PUBLICADO POR:
Estelle H.
enero 19, 2021
Too dark - colour turned out totally different from last time when it was perfect
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Estelle H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa O.
enero 19, 2021
Meh
PUBLICADO POR:
Melissa O.
enero 19, 2021
The color never seems to turn out the same every time. Darks enough so I can cover my grey and outgrowth....but I’m def gonna need some color correction from a pro once restrictions are lifted
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kim B.
enero 19, 2021
Disappointed
PUBLICADO POR:
Kim B.
enero 19, 2021
I used my color for the first time 3 days ago. Below are the positives and negatives I encountered.
Positives...
Love the final color
Covered the roots well
Blended well
Easy to use
Negatives...
DID NOT cover the white hairs at the temple
2 of 4 of the gloves were torn and unusable.
The scent of the shampoo and conditioner left an unpleasant chemical smell on my hair.
If you have any advice to improve the white hair coverage, I would appreciate it.
Thank you
Kim Brightman
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kim- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Peggy A.
enero 19, 2021
Mauvaise proposition
PUBLICADO POR:
Peggy A.
enero 19, 2021
Couleur trop foncée. Ne correspond pas à ce que j'avais sélectionné et demandé. Très déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Peggy A. - Merci pour vos commentaires. Nous sommes vraiment désolés que votre coloration n'a pas répondue à vos attentes. En examinant votre profil, nous constatons que l'un de nos experts coloristes vous a déjà contacté afin remédier à cette situation. Veuillez vérifier vos emails pour plus d'informations de notre part.
PUBLICADO POR:
JESSICA R.
enero 19, 2021
Hair Color
PUBLICADO POR:
JESSICA R.
enero 19, 2021
Very disappointed. Two weeks after application, and yes I follow the directions down to the letter, and my gray is showing badly. Its as if I didn't even color it 2 weeks ago. I am thinking of cancelling my subscription.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jessica- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jessica U.
enero 19, 2021
Hate the color
PUBLICADO POR:
Jessica U.
enero 19, 2021
I hate this color so much. I can’t even describe why, but it is horrible.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Brandi O.
enero 19, 2021
Ehhhh no
PUBLICADO POR:
Brandi O.
enero 19, 2021
I asked for a copper red color because I wanted to go back to my natural hair color. Nope first box it was half an amazing red half ash greenish blonde. Box to correct it all it’s brown. Spots of reddish hair but brown. Copper is what I asked for!! Seriously though I kept saying I wanted red hair but nope it’s brown. Really not sure if I’m going to keep this company because I’m not going to get what I from it when I can go to the store or even amazon and get closer to what I want than this. And considering when I was talking to someone through email they told me that hair dye doesn’t lift color I’m not sure I want to stick with them not knowing that is literally what hair dye does. But once again my roots are a darker mahogany color and the rest is brown.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Brandi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
georgia H.
enero 19, 2021
good overall but not so good on grey around face.
PUBLICADO POR:
georgia H.
enero 19, 2021
I really liked the color but it didn't color my grey around my face. I treated the grey longer than instructed but that still didn't work. I also like that the instructions were easy to follow and the thoughtfulness of putting the box together.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Georgia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melissa C.
enero 19, 2021
Did not like the color at all
PUBLICADO POR:
Melissa C.
enero 19, 2021
So I opted for a chocolate color and my hair is so much more lighter. It was not a deep brown color at all my roots look different from my whole color did not like it at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jamie R.
enero 19, 2021
Gray Coverage
PUBLICADO POR:
Jamie R.
enero 19, 2021
The color was better but still not covering all my gray, specifically in the back and sides, top is fine. I paid extra attention to these areas as the last batch did not cover my grays either.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jamie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lisa S.
enero 19, 2021
Poor gray coverage
PUBLICADO POR:
Lisa S.
enero 19, 2021
Very poor gray coverage and ends do NOT match roots at all. Not impressed at all!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Wensday T.
enero 18, 2021
2nd time
PUBLICADO POR:
Wensday T.
enero 18, 2021
Well the 1st color I received did an amazing job. Great color easy instructions. This 2nd order again easy instructions, but the color didn't seem to "stick" as well. The gray areas were lighter and after a few weeks I need to color again...will try again but hope for better results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Wensday- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Manuela T.
enero 18, 2021
Idee gut, Farbe wird nicht angenommen vom Ansatzhaar!
PUBLICADO POR:
Manuela T.
enero 18, 2021
Farbe wird individuell hergestellt. Leider muss sie bei mir nochmal angepasst werden, da sie einfach an meinen Schläfen die Borsten noch nicht so zufriedenstellend abdeckte.hab aber viel, kräftiges, dickes Haar, das wellig und zeitweise störrisch ist. Bin gespannt auf die nächste Lieferung.
Edit: nach einigen Versuchen deckte auch die letzte Lieferung mit Farbe, trotz Grauanpassung, nicht bzw nahm das Haar die Farbe nicht an. Es wurde alles nach Anweisung aufgetragen, auch verwende ich kein silikonhaltiges Shampoo.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emmanuelle S. - Nous sommes désolés d'apprendre que vous n'ayez pas reçu votre commande eSalon. Après vérification de votre compte, je constate que nos équipes vous ont déjà contacté par email pour plus d'information. N'hésitez pas à revenir vers nous si besoin.
PUBLICADO POR:
Veronique T.
enero 18, 2021
Mécontente
PUBLICADO POR:
Veronique T.
enero 18, 2021
Toujours pas reçu ma couleur je suis très déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Veronique T. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que votre commande eSalon ne soit pas arrivée. Nous allons vous contacter par email afin de vous aider. Veuillez vérifier votre boite mail pour plus d'information.
PUBLICADO POR:
Kristina H.
enero 18, 2021
Hair color
PUBLICADO POR:
Kristina H.
enero 18, 2021
I didn't like it didn't turn out like the picture. Thank u Kristina Humphreys
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Kristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tara W.
enero 18, 2021
Medium brown copper
PUBLICADO POR:
Tara W.
enero 18, 2021
Coverage was great just a little too much red for me!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Tara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tabitha R.
enero 18, 2021
Very brassy
PUBLICADO POR:
Tabitha R.
enero 18, 2021
After 3 attempts and multiple promises from “stylists” I’m still left with brassy orange hair... I noted at the very first attempt that I DO NOT want any orange/brassy colors even after sending a picture of my natural hair color I was assured that my chosen color wouldn’t be brassy...
Unfortunately that was not the case, so I ordered another and communicated with the so called stylist which recommended I purchase the light color set highlights as well, so I did and I still received super brassy color with bright highlights *sigh* upon requesting to cancel they offered me a free color and was assured again that if I chose a bit darker color I would eliminate the brassy color, so I did and I STILL HAVE BRASSY/ORANGE BLONDE HAIR!
I will not be trusting esalon with my blonde colors again...
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tabitha- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marianne M.
enero 18, 2021
Wanted a lighter result
PUBLICADO POR:
Marianne M.
enero 18, 2021
The dark blond color made my hair medium brown , way too dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marianne- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn W.
enero 18, 2021
Not happy with hair color
PUBLICADO POR:
Dawn W.
enero 18, 2021
I was and am not happy with color. I turned off my auto ship and my account. The color was nothing like the picture it was darker than picture the red cast and gray came back about 2 weeks later. I asked about a filler the stylist said she did not think I needed it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dawn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lesley K.
enero 18, 2021
Great grey cover
PUBLICADO POR:
Lesley K.
enero 18, 2021
Covered grey very well... But it was color is too red! Lighter shade of strawberry needed my hair is blonde with red not red with blonde. Golden blonde is too pale not enough red... have had much difficulty getting correct color to match my hair. It is not pink. Not red. But blonde with red... often mistaken for red head in sunlight but definitely strawberry blonde... light. Maybe try again to match color. Just a shade lighter red than you sent this past time... I know color is hard to match.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lesley- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Priscilla A S.
enero 18, 2021
color disappointment
PUBLICADO POR:
Priscilla A S.
enero 18, 2021
terrible color it looks like a washed out light brown. I have a medium reddish brown color with copper highlights . not satisfied am appalled.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Priscilla- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lynn
enero 18, 2021
Horrible!!! Horrible!!! Horrible!!!
PUBLICADO POR:
Lynn
enero 18, 2021
Color is supposed to be a dark blonde / light brown but it came out BRIGHT ORANGE!!! I’m in tears! It looks terrible
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lynn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sara N.
enero 17, 2021
Did not Like the color. When I submitted for correction, continues to get same.
PUBLICADO POR:
Sara N.
enero 17, 2021
I only used the very first color set, no follow up as to whether or not I was satisfied with the color with confirmation before being billed and autoshipped proceeding deliveries. When I was able to log back in, I was hoping for a color correction as promised; I now have 3 boxes of color product I will never use because there was never an updated color sent as requested. Please remove me from future billings and shipments. Putting this publically because clearly there has been a communication issue via account.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandra B.
enero 17, 2021
Color too dark!
PUBLICADO POR:
Sandra B.
enero 17, 2021
Between my last set and this one, I requested that the color make up be changed. I received an email stating that the next one would be the new percentages. Unfortunately, I did not realize that this most recent set was still the old combo. I am disappointed in the color, but I still like the basic product.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Sandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shea C.
enero 17, 2021
Not the color shown in the sample photo.
PUBLICADO POR:
Shea C.
enero 17, 2021
I love the idea of Esalon, but unfortunately the color of my hair now looks nothing like the sample photo. I chose the Natural Ash wanting to get rid of the brassiness. Now my whole head of hair is a brassy copper, not natural ash. I did buy the tint rinse and have used it. I could imagine the horrible brassy color before using the tint rinse.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen H.
enero 17, 2021
Did not receive
PUBLICADO POR:
Karen H.
enero 17, 2021
I cannot find where to cancel. I did not receive my last order.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabrielli N.
enero 17, 2021
Not sure if I'd do it again
PUBLICADO POR:
Gabrielli N.
enero 17, 2021
I loved te kit and the how organized and detailed the instructions were.
Because I'm not the most talented person when it comes to hair, it took me a while to do it and it was big mess.
Also, it did not cover all my gray hair ;(
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gabrielli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jodi M.
enero 17, 2021
Still pulled red
PUBLICADO POR:
Jodi M.
enero 17, 2021
better than the last one but pulled too red and darker than I'd like. Would like to adjust next time again.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Jodi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Meera G.
enero 16, 2021
Allergic reaction
PUBLICADO POR:
Meera G.
enero 16, 2021
I will stop using this as it caused me to have a severe allergic reaction.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Meera- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Anthea C.
enero 16, 2021
Medium brown came out really dark
PUBLICADO POR:
Anthea C.
enero 16, 2021
Was so excited to try this colour
I was so careful to ensure to select the correct colour. My hair already was a medium brown with copper in it and I wanted an all over brown just. This colour came out almost black. Now I'm washing constantly trying to get it to fade with no luck so far. Other than that my hair is shiny and feels soft but colour is awful
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anthea C. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Jennifer P.
enero 16, 2021
Better luck next time?
PUBLICADO POR:
Jennifer P.
enero 16, 2021
I'm hopeful my next color experience will be better. Finding ways to achieve what my stylist does in the salon isn't easy. I have stubborn grey roots that refuse to blend. Im usually left with pink roots which i absolutely hate. Hopeful e salon can help me achieve the look I'm going for next time. Im willing to try another shipment.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Radylen S.
enero 16, 2021
Service is great, came right away, it’s just won’t work in my hair.
PUBLICADO POR:
Radylen S.
enero 16, 2021
Won’t work in my hair. I don’t like another one please don’t do auto sending for my next. Please!!!! I don’t like it. Thank you for understanding.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Radylen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer L.
enero 16, 2021
Got me started on quality hair dyes at home
PUBLICADO POR:
Jennifer L.
enero 16, 2021
This was the company that introduced me to home hair dyes and for this I'm a forever fan. However, the reason for three stars is my color never turns out how I intend and they could improve customer services, I never feel like I know what's going on when I send in a request. It's just not as personalized as I want, but overall I recommend everyone try this at least once to tailor your DIY haircare at home! Thank you ESalon. Grateful for this idea made into action.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bonny S.
enero 16, 2021
The worst
PUBLICADO POR:
Bonny S.
enero 16, 2021
Color was brassy and ugly. Hated it!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bonny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elizabeth
enero 16, 2021
Dark Blonde- First Order
PUBLICADO POR:
Elizabeth
enero 16, 2021
My order shipped quickly and was easy to apply. I received the color that I ordered; however, the result was too dark. I ordered the dark blonde, but my results look more like the dark blonde ash. My hair no longer matches my complexion, and I like to look as natural as possible. I realize there exists an element of trial and error to coloring your own hair. However, before ordering, I did upload a photo with notes, hoping to get some guidance. If I were to reorder a different shade, I would want to consult with someone first. Though, I'm not sure how safe it would be to recolor the entirety of my hair.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rebecca R.
enero 16, 2021
Doesn’t cover greys
PUBLICADO POR:
Rebecca R.
enero 16, 2021
I have tried this 2ce in a row now and it doesn’t cover my greys ... very very disappointed . the color was great.. and I only have a few greys to cover... and it didn’t .
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Rebecca- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gloriana C.
enero 16, 2021
after three days it all fell apart
PUBLICADO POR:
Gloriana C.
enero 16, 2021
I had died my hair three days ago and I had just gone to a party so I had to take a shower and I take a shower using color protecting shampoo and right before I am about to get in bed I take out my towel revealing a lot of red dye had come off.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Gloriana- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Tammy S.
enero 16, 2021
Horrible change in the product
PUBLICADO POR:
Tammy S.
enero 16, 2021
Hi—please cancel my subscription. You changed the product and split it into separate steps for roots and ends, which (1) turned a chore I hate into a chore I loathe, (2) now generates double the wasteful plastic bottles, and (3) ruined a great product and made it one that doesn’t work at all...if possible, I think I had more grays after the process. Cancel me, please. So disappointing.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Tammy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Dorothy P.
enero 15, 2021
Color bottle only had about half a teaspoon of color in it.
PUBLICADO POR:
Dorothy P.
enero 15, 2021
What a disappointment, I open my package today to have color for the hair salon and that's all the color I had. That's why the low rating.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Dorothy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kay G.
enero 14, 2021
Hair color
PUBLICADO POR:
Kay G.
enero 14, 2021
I bought the suggested color which is a dark auburn based on what used to be my natural color. I enjoyed the packaging and personalized instruction but the color was off. It was a bit to magenta for my liking. I wish that I could just pick what I wanted and not given a range of what you thought I wanted.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine M.
enero 14, 2021
Personalized product
PUBLICADO POR:
Christine M.
enero 14, 2021
I like the packaging, it has my name on it. I immediately did the skin testing unfortunately bumps were formed in the testing area so i cannot color as advised in the kit.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christine - We’re truly sorry to hear that you experienced an reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
PUBLICADO POR:
Michael A.
enero 14, 2021
Fall out
PUBLICADO POR:
Michael A.
enero 14, 2021
My hair doesn't like this product. I like the color. My hair comes out in globs. I have thin hair already.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michael - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sarah D.
enero 14, 2021
Quality is gone
PUBLICADO POR:
Sarah D.
enero 14, 2021
I loved your products when I started with you, but each thing you have changed over the years has been in the wrong direction. The shampoo is no good the condition is worse.
I was willing to go with gloves that were terrible but the product change you made on the color is
the last straw. The product would not come out of the bottle and I had to shake it out in
my all white bathroom. It was so thick and the bottle was so poor that I could get it out. Yes I did cut the tip off. I have never been in such a mess.Cancel my auto ship.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
sherri R.
enero 14, 2021
color
PUBLICADO POR:
sherri R.
enero 14, 2021
does not color evenly.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sherri-We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Khamphanh R.
enero 14, 2021
It's alright!
PUBLICADO POR:
Khamphanh R.
enero 14, 2021
After a week of coloring the cover starts to fade away especially gray area.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Khamphanh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cynthialynn
enero 13, 2021
For one year it was great, then for the last two orders not so much
PUBLICADO POR:
Cynthialynn
enero 13, 2021
In the beginning it was great. A year later, two orders with problems and no offer to fix the issue. Too much competition not to go elsewhere. Sorry eSalon, but I had to go elsewhere, you basically pushed me out the door. A free color would have gone a long way to correct my issue, but you only offered when I left. Time for new things.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthialynn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Abigail M.
enero 13, 2021
Not a success
PUBLICADO POR:
Abigail M.
enero 13, 2021
Color itself was okay, there was one color given to use on both roots and ends so the result seemed flat without the natural variation of lighter ends. Entire purpose of coloring hair was to cover grays, the were not covered at all and seem to stand out more against the flat coloring of surrounding hair. I will seek support and update review accordingly.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pamela M.
enero 13, 2021
Grey coverage
PUBLICADO POR:
Pamela M.
enero 13, 2021
The color did not cover the grey the way I wanted.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Pamela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amanda M.
enero 13, 2021
Didn't do a thing to my hair.
PUBLICADO POR:
Amanda M.
enero 13, 2021
I did everything according to the directions and it gave me no change at all it's like I wasted my time.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Amanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna J.
enero 13, 2021
Order never delivered
PUBLICADO POR:
Donna J.
enero 13, 2021
I can’t comment on my color because it hasn’t arrived. It shipped on Dec 30 and is still in the US. Tracking shows it hasn’t moved in ten days. Once it arrives in Canada,
Customs will add another ten days before it’s released. I understand shipping is delayed near the holidays, but this could take a month. My roots are already overdue.
This order was free because my first order turned my hair brassy red. That’s nice, but doesn’t help me if I don’t have it. If this is the typical delivery time, I can’t plan on when to order.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your reformulated color has yet to arrive. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Megan L.
enero 13, 2021
Can't tell a difference
PUBLICADO POR:
Megan L.
enero 13, 2021
I was pretty excited to get more of a violet tone to my hair, so I was extremely eager to try out the custom color for the violet tone (dark brown (intense pearl)). After following the process meticulously, I didn't notice a difference in color or tone whatsoever. I'm a little bummed. It looks exactly as my natural color that I started out with. I would have thought if nothing else it would have dyed my hair a little darker, but to no avail. I'm sure this is a great kit for other people, but it just didn't work for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Megan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Matiana C.
enero 13, 2021
Please stop my subscription. Please
PUBLICADO POR:
Matiana C.
enero 13, 2021
I being trying to stop the subscription so many times. Look like nobody is following my request. Please don’t sen it any more. Please stop
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Matiana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia & Timothy K.
enero 12, 2021
DARK
PUBLICADO POR:
Patricia & Timothy K.
enero 12, 2021
I was hoping to lighten my hair from the last product but this came out darker. It still makes my hair feel soft but I do not care for the color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janice H.
enero 12, 2021
Color
PUBLICADO POR:
Janice H.
enero 12, 2021
The color didn’t last for more than 3 shampoos. There is no more color in my roots. I have to color again after 2 weeks Not happy at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
bernadette J.
enero 12, 2021
Gray hair at temples
PUBLICADO POR:
bernadette J.
enero 12, 2021
I leave the color on temple area first and longer than the rest of my hair. My hair color is the correct one,however, I have distinct lighter areas around the temple. This does not blend. When I go for a pro color the gray is always covered and they do not even bother to leave the color on longer around the temples. This formula is supposed to be a pro based one.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bernadette- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sylvia S.
enero 12, 2021
Nicht die Farbe, die ich wollte...
PUBLICADO POR:
Sylvia S.
enero 12, 2021
Ich hatte mir Mittelbraun Asch als Farbe bestellt, weil ich den Haselnuss-Stich eines "Haartönungs-Unfalls" wieder beheben wollte, der Ansatz war dunkelblond mit weißen Strähnchen nachgewachsen. Nach der (sehr intensiv riechenden) Färbung war dann leider der Ansatz haselnuss-stichig, dafür hatte der Rest einen schönen Aschton... mein Problem hatte sich also auf die 4 cm Ansatz verschoben. Lieber keine weiteren Versuche...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sylvia S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Virginie F.
enero 11, 2021
Trop chimique
PUBLICADO POR:
Virginie F.
enero 11, 2021
Je sis sortie plusieurs fois de la salle de bain pour respirer tant l'odeur d’ammoniaque était puissante, et j'ai perdu des cheveux. La coloration n'a pas tenue pour autant sur mes cheveux, en plus de ça !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Virginie F. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vont ont déçu. Nous allons revenir par email afin de discuter des résultats qui ne vous ont pas satisfaite et des ajustements à effectuer. Veuillez vérifier votre boîte mail pour plus d'information.
PUBLICADO POR:
Karla R.
enero 11, 2021
Too much brassiness
PUBLICADO POR:
Karla R.
enero 11, 2021
The colorists worked with me on 4 different formulations but I could not get to a color I liked. The grey coverage was the same as I got with grocery store hair color.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Karla- We truly apologize that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Julie C.
enero 11, 2021
too dark
PUBLICADO POR:
Julie C.
enero 11, 2021
i was looking for a lighter color for my hair. i have very few highlights left in my hair but need it lighter
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karoline K.
enero 11, 2021
Horrible, fo not recommend
PUBLICADO POR:
Karoline K.
enero 11, 2021
Dried my hair out. Made my hair feelike straw. Hair still felt like straw even after deep conditioning. Color didn't even last 10 days. My un h of grey out growth looked like I never even applied color. My siser owns her own salon and she has taught me hiw to apply color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karoline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angel C.
enero 11, 2021
Love the color
PUBLICADO POR:
Angel C.
enero 11, 2021
I love the color but I did not feel that it had as good of gray coverage as previous orders
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Hilda R.
enero 11, 2021
Did not cover gray well
PUBLICADO POR:
Hilda R.
enero 11, 2021
First time using this product. I was very meticulous in following the instruction as my gray overgrowth is driving me crazy. For some unknown readin my left side gray was not covered well! So disappointing! I wanted to make sure it got civered that i did not even use the color guard sent. Tge hair bt my ear is just as if i hadn't used anything. I'll give it one more chance, if it happens again next time, I'm done!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hilda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Hannah M.
enero 11, 2021
Red roots
PUBLICADO POR:
Hannah M.
enero 11, 2021
My hair color is reddish and brassy and it has ruined my previous blonde color, the roots are so reddish and I’m so unhappy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hannah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Harriet M.
enero 10, 2021
It's Okay
PUBLICADO POR:
Harriet M.
enero 10, 2021
I tried the dye twice, it fades quite quickly and the colour didn't take as well as i would have liked.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Harriet M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Valynda S.
enero 10, 2021
Disappointed
PUBLICADO POR:
Valynda S.
enero 10, 2021
I am very disappointed.. in the color, didn't cover some of the grays.. don't think I will order again..
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Valynda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Megan L.
enero 10, 2021
Really subtle red color compared to what I had selected
PUBLICADO POR:
Megan L.
enero 10, 2021
The red in this shade is a hint at best. It's much darker and more brown than what I have picked. I'm pretty disappointed with it as it's not very exciting.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Megan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sue C.
enero 10, 2021
Not great for covering grays
PUBLICADO POR:
Sue C.
enero 10, 2021
I am so disappointed! I followed all the steps in ordering and directions in coloring to a T, but unfortunately my greys aren’t covered and the color didn’t adhere to my hair well AT ALL. It literally didn’t match any of my original hair or old color so it just added a new color to the mix. I don’t want a redo. I wouldn’t trust to put this on my hair again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sue- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Antonella K.
enero 10, 2021
I think I’m done trying this product
PUBLICADO POR:
Antonella K.
enero 10, 2021
This is my third time trying this product my hair is so bad now worst then when I’ve use box drugstore dye my hair is Burned really weird used to red Stream static and frizz i’ve never experienced this in my life it’s for sure this product
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Antonella- We never like to hear that our customers are unhappy with their results, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and add some moisture back to your hair! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Karla T.
enero 10, 2021
Hair fell out in clumps!
PUBLICADO POR:
Karla T.
enero 10, 2021
I am so unhappy with this product! It was my first time and my hair is falling out in clumps. I followed the instructions exactly. So upset!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karla- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Jasmine K.
enero 10, 2021
Disappointed
PUBLICADO POR:
Jasmine K.
enero 10, 2021
Felt too strong on chemicals and not enough grey coverage.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jasmine K. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process, did not cover to the extent you needed it to. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rickie T.
enero 9, 2021
Wrong color
PUBLICADO POR:
Rickie T.
enero 9, 2021
My color was supposed to be a correction to more of a blonde color and it became a dark brown it seems like I'm not getting to the blonde color
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Rickie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Toni G.
enero 9, 2021
No change despite wanting to go visibility lighter
PUBLICADO POR:
Toni G.
enero 9, 2021
I selected a colour that was several shades lighter than my hair. The colourist called me and said the shade I picked was too light and she will mix me a golden brown shade. My off black hair isn’t a lighter golden brown at all. In fact, it actually looks slightly darker which is soooo disappointing. I feel like I’ve put chemicals on my hair for nothing.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Toni G. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa A.
enero 9, 2021
I can't get past the strong odor
PUBLICADO POR:
Lisa A.
enero 9, 2021
I'm 52 and have been coloring my hair for many years. This is the first time since the 80s that I used a product with such overwhelming fumes. I felt nauseous after coloring my hair even though I have large well-ventilated bathroom. I'm giving this review 2 stars because I like how the color turned out.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Lisa- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
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En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
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Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
