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Mindie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carol S.
June 2, 2022
Totally not what I wanted
POSTED BY:
Carol S.
June 2, 2022
I am absolutely 100% unhappy with this color and I don't think I will be ordering again
Carol - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Melissa E.
June 2, 2022
Formula changed??
POSTED BY:
Melissa E.
June 2, 2022
I have colored my hair both in a salon and at home. I had a couple boxes of color from about 8 months ago and they worked so good with great coverage, deep, rich color, that I decided I wasn't going to a salon anymore and would once again color my own hair. I recently used the box I received 3 months ago, and it didn't feel like the same formula. The color wasn't deep and rich, it didn't cover my grays. I was so disappointed as I colored my hair the night before I was heading on a 2 week vacation. Normally color gives your hair a lift but this actually did the opposite as my hair still looked like it needed colored. I have resorted to using the tint rinse to make my hair look better. I have been a long term customer and want to continue ordering from your company but may cancel if the formula doesn't improve.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth P.
June 1, 2022
Colour great but…
POSTED BY:
Elizabeth P.
June 1, 2022
The colour is great but since December they are not covering the grey/ washing out very quickly- use to last me 8 weeks now its a max of 3! Was advised to get a darker colour but was the same and didn’t suit me. Shame because the colour is even and nice. Realised today that despite adding an extra item I’ve been charge 5.95 p&p. Min order gone to 32.00. Thinking it’d be cheaper at my salon now…
Hi Elizabeth! We are sorry to hear that your coverage hasn't been great. We'll be happy to review your formula to provide a solution. Please check your email, we've just contacted you.
POSTED BY:
Diana K
June 1, 2022
Waaaaay too dark !! I freaked out ..
POSTED BY:
Diana K
June 1, 2022
I had to use a bottle for my ends to calm it
down .. I’m not sure I want to continue
Diana - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Lori J.
May 30, 2022
Green hair
POSTED BY:
Lori J.
May 30, 2022
This left me with green hair and had to be corrected immediately!
Lori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ann D.
May 30, 2022
Color did not last
POSTED BY:
Ann D.
May 30, 2022
I recently used my usual treatment to color my gray roots. It didn’t last and looked very pale blonde as I washed the color out. I am forced to go back to my salon this month. The color does not seem to be working anymore.
Ann - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jennifer S.
May 30, 2022
Color doesn’t hold
POSTED BY:
Jennifer S.
May 30, 2022
2 shampoos after color, it’s completely faded off my roots and gray. Loved the idea of this brand. But it doesn’t stack up against others in the same category.
Jennifer - We’re sorry to hear that your hair color is not providing the coverage that you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Adele C.
May 30, 2022
Not for me
POSTED BY:
Adele C.
May 30, 2022
Mixture is too thick to work with, dries up very quickly, and as a result, the colour application looks choppy. It also washed out within days, even with using their colour shampoo and conditioner, and I have short hair. Gave it a second try, not impressed.
Adele - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Hi Karen! We are sorry for the inconvenience with your custom blend. Please check your email, we've just contacted you to assist you further.
POSTED BY:
Anna V.
May 29, 2022
Couldn’t get it right
POSTED BY:
Anna V.
May 29, 2022
I’ve had two goes now at getting the copper colour I get in a salon and both have been unsuccessful. Both times the colour has been much darker and redder than I wanted. After I shared pictures and feedback I thought my second colour would be spot on but it’s even worse, I’m so disappointed. I had really high hopes for esalon but it just hasn’t delivered, I wouldn’t recommend if you’re looking for a natural ginger/copper semi permanent colour.
Hi Anna! Thank you for contacting us. We are so sorry to hear that your custom blend hasn't met your expectations. One of our colorist will be happy to carefully review your case to provide a solution. Please check your emails, we have just contacted you.
POSTED BY:
Mary W.
May 29, 2022
Coverage
POSTED BY:
Mary W.
May 29, 2022
This application didn’t cover all my grays and the color seemed brown more than a soft black. Kinda disappointed. Considering next shipment.
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Liz F.
May 29, 2022
Color was way lighter on my roots
POSTED BY:
Liz F.
May 29, 2022
For some reason this color gave my roots a golden hue while the rest of my hair was the darker, desired color I ordered. I was not happy at all with the look and this was the reason for my canceling. I received and was charged for a second round of color before I had a chance to try the first, otherwise I would have cancelled sooner to avoid being charged for two rounds of color. It definitely was not what I was expecting and based on this experience, I would not recommend eSalon to any of my friends.
Liz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Krista R.
May 27, 2022
Dull color
POSTED BY:
Krista R.
May 27, 2022
Not happy at all . My hair looks so dry and damaged and it didn’t even cover my Grays. I followed all the directions.
Krista - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Cecilia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marie V.
May 26, 2022
good coverage but a little too red tone for me
POSTED BY:
Marie V.
May 26, 2022
I have a lot of grey hair and the colour did a good job of covering it. My only negative comment is that the colour itself was too reddish for my blonde hightlights.
Marie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jill C.
May 26, 2022
Same as most recent comments
POSTED BY:
Jill C.
May 26, 2022
What is going on with your products lately? There is a very distinct deterioration, and at a rapid speed! The last couple years the color has been sub-par and does not cover the grays and is very, very inconsistent, Did you get a new chemist? A new mixer, or maybe a new source of the raw materials? Clearly something is definitely off. I have been a loyal customer since 2013 without ever using color from another source since. What gives? Can you give us any kind of explanation to this huge variance?
Jill - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Clare M.
May 26, 2022
Dull lifeless color that washes out in a week
POSTED BY:
Clare M.
May 26, 2022
After over two years of being a customer I finally give up. The color is never what I ask for, there is barely any red pigment in it and it’s disappointing every month. After a week it has half washed out already. I send pictures of what I want and all I get sent comes out brown instead of auburn/red.
Clare - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Yvonne B.
May 25, 2022
Not lasting
POSTED BY:
Yvonne B.
May 25, 2022
I notice since I change my color it doesn't last as long as before.
Yvonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
MAry R.
May 25, 2022
holy ammoinia
POSTED BY:
MAry R.
May 25, 2022
wow, it ammonia smell was overwhelming. I though these products were ammonia free
Mary - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
pat D.
May 24, 2022
faint coverage
POSTED BY:
pat D.
May 24, 2022
I didn't see where it covered my gray on top. I am trying a darker color and if that doesn't work I will cancel my subscription
Pat - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Liz G
May 24, 2022
I was charged without my permission!
POSTED BY:
Liz G
May 24, 2022
Stay away!
I didn’t order any products from them, I was charged without my permission. Now I suppose to ship their product back which I didn’t order, and they will do refund for again the order I didn’t order!!!!!!
Be careful!
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kim S.
May 23, 2022
It didn’t pick up my grey
POSTED BY:
Kim S.
May 23, 2022
My grey didn’t take the color, this is the first time it didn’t take
Kim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ruth S.
May 23, 2022
Not a colour I wanted
POSTED BY:
Ruth S.
May 23, 2022
Still too brassy too yellow not what I wanted requested more ash, doesn’t seem to be listened to.
Hi Ruth! Thank you for sharing your feedback with us. We are sorry to hear that the color hasn't met your expectations. But no worries, one of our colorist has contacted you via email to assist you further.
POSTED BY:
Shelley N.
May 23, 2022
Will do
POSTED BY:
Shelley N.
May 23, 2022
I think blonde is always a tricky colour to get right, I have now tried two different colours and I’m just not impressed. First attempt I got ginger roots and the second time is a bit better but it still looks patchy and different colours. I need to book I with a hairdresser to sort it out.
Hi Shelley! Thank you for sharing your feedback with us. We are so sorry to hear that the color didn't meet your expectations. Please check your emails, your colorist has just contacted you to help you further.
POSTED BY:
Emma D.
May 23, 2022
Disappointed did not cover the grey roots and color was darker than expected
POSTED BY:
Emma D.
May 23, 2022
This is my second order and very disappointed. It did not cover grey roots . And instead of a dark brown, the color seemed to be more black. Not what I expected at all.
Emma - Thank you for reaching out! We are sorry to hear that you were disappointed by the gray coverage of your recent application as well as the color coming out darker than expected. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Valerie S.
May 22, 2022
Grey Hair
POSTED BY:
Valerie S.
May 22, 2022
I’ve been using esalon for about 10 yrs . But recently the grey coverage isn’t working as well. In one week the grey is showing so ever brightly. Would love some ideas or anything to help.
Valerie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Alexandra P.
May 22, 2022
What happened eSalon?
POSTED BY:
Alexandra P.
May 22, 2022
You used to be so great and reliable, now your formula has changed, and won’t cover greys. I’ve been a loyal customer for many years, but now I have no choice but to find a new hair color supplier. You should have never messed with your original formula.
Alexandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kathy B.
May 22, 2022
Color
POSTED BY:
Kathy B.
May 22, 2022
Color was supposed to be light golden brown and it is more like medium golden brown. Way too dark.
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lisa L.
May 21, 2022
Perfect colour but...
POSTED BY:
Lisa L.
May 21, 2022
Great colour, however washes out fast. After 3 washes my hair is already lighter and the colour does not seem to be sticking
Hi Lisa! We are sorry for the inconvenience with your hair color. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Kathy A.
May 21, 2022
Horrible Product
POSTED BY:
Kathy A.
May 21, 2022
I bought the permanent gray coverage. It did not cover the gray. I didn't even dye my hair in some areas. I've dyed my hair for years and have never had an issue. I would not recommend this product to anyone. Waste of money.
Kathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angi G.
May 21, 2022
brassy orange color
POSTED BY:
Angi G.
May 21, 2022
I wanted to love this kit. I color my hair at home often and never have issues. Unfortunately, that wasn’t the case with this kit.
I specified I needed all over color as I was going a shade lighter. I was sent a “roots only” kit. The color was way off from what I requested. It was to be a medium blonde. It turned my roots a weird brassy, orange color and completely dried out my hair. I utilized the enclosed shampoo and conditioner hoping this would combat the dryness. It didn’t. I couldn’t even get a comb through my hair without a heavy dosing of leave in conditioner, which is not normal for my hair.
I’m very disappointed and won’t be a return customer.
Angi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Laurie - We're truly sorry to hear that your order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with your color soon. Keep an eye on your inbox for more details.
POSTED BY:
Sarah P.
May 20, 2022
did not cover grays
POSTED BY:
Sarah P.
May 20, 2022
my grays were not covered and i did it twice bc i some had leftover in the bottle
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tamara A.
May 19, 2022
Used to be a five…
POSTED BY:
Tamara A.
May 19, 2022
Recently the colour fades extremely quickly on my grays. It acts like a semi-permanent rather than permanent colour. Such a shame, it was fabulous before!
Hi Tamara! We are sorry to hear that your custom blend fades sooner than it should. Please check your emails, one of our colorist just contacted you to help you further.
POSTED BY:
Lind L.
May 19, 2022
Not the right color!
POSTED BY:
Lind L.
May 19, 2022
I am really disappointed with this color, it’s way too light for me and the color doesn’t go with the rest of my hair 😭
Lind - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Vera C.
May 19, 2022
Save your money
POSTED BY:
Vera C.
May 19, 2022
Not very impressed with this product especially for grays. Purchased the shampoo/conditioner sold on here and witching a week the grey was showing again. Was told I needed to change the formula. So I did and same thing. For $30 I would hope I’d get atleast 3weeks coverage. Going back to doing my own. Hello Sally Beauty supply. Leaves hair feeling so so not super soft I was getting before. Just not for me
Vera - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Amy N.
May 18, 2022
Poor gray coverage
POSTED BY:
Amy N.
May 18, 2022
I agree with other reviews. I have been happily using this product for quite a while now but recently within two weeks my grays are showing through clearly, and I’m noticing poorer coverage even immediately after coloring. I thought it was me - I didn’t realize the formula had changed. A bit disappointed and will try another brand. If you don’t have grays, though, the product is easy to use and the classic shampoo and conditioner smell good and leave my hair looking healthy, shiny and moisturized.
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel N.
May 18, 2022
Asked for Ash color
POSTED BY:
Rachel N.
May 18, 2022
Asked for light ASH brown, I look like a copper penny. It's awful and made my hair feel rough! Boxed color mich better results for me.
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer S.
May 18, 2022
My roots are orange
POSTED BY:
Jennifer S.
May 18, 2022
I followed the directions exactly, timed everything to a T, and my roots are ORANGE. It's going to cost me $325 for a color correction in a salon to fix this. I've been getting my hair colored in a salon for decades and thought I'd give this a try. I do NOT recommend it if you're going lighter. (I have dark blond/light brown hair and was trying to match my existing light blond color.)
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nancy F.
May 17, 2022
Misleading
POSTED BY:
Nancy F.
May 17, 2022
I was so excited to try e SALON. I was so disappointed. There was nothing brilliant or radiant about it. All the photos I saw on line showed vibrant color. What I got was no different than a box color from Walmart! I feel very mislead.
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marcie G.
May 17, 2022
Color way off and no response from email
POSTED BY:
Marcie G.
May 17, 2022
Got my product and was really excited to try it but was suspect about the color so I did a strand test. Glad I did as the color was not close to blonde. I tried to email the company and go no response on the problem or request to cancel future shipments, so buyer beware!
Marcie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anna B.
May 16, 2022
poor grey coverage.
POSTED BY:
Anna B.
May 16, 2022
Poor grey coverage. In addition, I made specific note prior to purchase that my hair tends to show more strawberry red tones after coloring and that is something I wanted to avoid. No one listened, and I have this aweful strawberry red hair now, until I recolor again with a different brand.
Anna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Grace M.
May 16, 2022
Result
POSTED BY:
Grace M.
May 16, 2022
This set of color left my scalp stings and after washing my hair my scalp was red and painful. It's a first time I dont if the mixture change, one thing I know for sure something is wrong
Grace - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Heather G.
May 16, 2022
Grey coverage is disappointing
POSTED BY:
Heather G.
May 16, 2022
Like several other reviewers, I have noticed that the grey coverage isn’t as good as it used to be. Also, my color is oxidizing (going from dark brown to brassy orange) sooner than normal (with usual and consistent exposure to sun, which speeds up oxidation). I have loved esalon for years but I’m considering changing after my last few colorings.
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristina F.
May 15, 2022
Ruined my hair
POSTED BY:
Kristina F.
May 15, 2022
So unhappy, ordered a light brown mahogany copper colour, my hair was a bright copper beforehand. Turned it a dark red/brown, mucky looking. Devastated as it took so long to get my hair to that shade and now it's ruined and will cost me more money to fix. Would give zero stars if I could. Even the hair colour in the bottle was dark purple, I rechecked the colour over and over and all said "light brown mahogany/copper.
* AVOID AVOID AVOID *
Edit to reply: No I haven't been helped or contacted by anyone. Disgraceful customer service. Minimum you could do is contact unhappy customers to refund them. The cost this will be to get fixed!!
I was hesitant to try your product although I have heard amazing reviews from podcasters. I haven't tried to color my hair at home in 25 years. I had a terrible result. But I take partial responsibility but also found the directions poorly done. First mistake, when asking "for your natural color hair", I completed the color choice chart, my natural color's lightest choice was SO dark that I bumped my self up to the least blondest of what seemed the right color. * I think in doing this I choose too light of a bleach and the results were penny copper. ** It was pretty horrifying. Another error is I felt like there was so much mixture that I didn't need to mix it all and put it all on my head. So I left some back. ** I should have mixed it all and only used what I needed. (this could be stated in the directions too) The final big misunderstanding came with the application. I was given a brush and instructions to choose to use the brush or apply directly to the hair. There was no further instruction as to why I would choose one over the other. Which tool is best for my desired results and how to use the brush tool. All and all the top of my head STILL is copper colored but tolerable and much less offensive and I learned a lesson.
Stacey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maite P.
May 15, 2022
Gray roots
POSTED BY:
Maite P.
May 15, 2022
I did not get the color I expected. My gray roots never colored. They became blue.
Maite - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angela F.
May 15, 2022
No change
POSTED BY:
Angela F.
May 15, 2022
I was so excited to get my color and try it out, but after I went through the whole process, there was literally no change at all on my hair. The roots were still grayish and the overall color didn’t change at all. It’s frustrating because I don’t want to over process my hair, so I’ll have to wait 8 more weeks before I try to fix it. It’s especially disappointing because I wanted something fresh for our anniversary, but it is just the same color with roots showing.
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jan H.
May 14, 2022
Hair color
POSTED BY:
Jan H.
May 14, 2022
I didn't really care for this hair color. It didn't colr my grey temples & faded quickly while being outside.
Jan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Maja P.
May 14, 2022
Changed
POSTED BY:
Maja P.
May 14, 2022
I was really happy with my Custom Colour Set until last one. Just dyed my hair, followed instructions as always and it covered ZERO grey hair. Really disappointed!
Hi Maja! Thank you for contacting us. We are so sorry to hear that your last color didn't meet your expectations. Please check your emails, one of our colorist has contacted you to help you further.
POSTED BY:
Erika D.
May 14, 2022
Not the color I expected
POSTED BY:
Erika D.
May 14, 2022
My hair is clown wig red. I expected a medium brown copper. Disappointed.
Erika - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Margarita T.
May 13, 2022
Color
POSTED BY:
Margarita T.
May 13, 2022
I get medium brown. Now it is coming out red, plus fades out really bad. What's happening 😕
Margarita - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan B.
May 13, 2022
Really wanted to like this
POSTED BY:
Susan B.
May 13, 2022
Color that was sent did not cover all the greys, mostly on top. Turned a reddish tint, I guess I should of not gone with a little golden. My hair is really dry after coloring. Sent two, can't use the second one.
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lora S.
May 13, 2022
Wrong color
POSTED BY:
Lora S.
May 13, 2022
I have used E Salon for 5 yrs and never had any problems. The last 6 mos, I have been sent the wrong color formula. I have informed E Salon every time and they keep sending me the wrong color formula. It is labeled with the same color formula, but I am mahogany and the color formula has gone from dk brown to light yellow. This is the third time ….
Lora - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christina L
May 13, 2022
Didn’t cover my grays
POSTED BY:
Christina L
May 13, 2022
I was disappointed when I colored my hair and still have gray hair right on my hair line which I saturated in color. I have black hair so it really shows and looks terrible. I am really disappointed, going to start my new job with gray hair popping out.
Christina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
JACKIE S.
May 12, 2022
like the color However I would like it to be a little more golden and a touch
POSTED BY:
JACKIE S.
May 12, 2022
I do like the color. However, after I shampoo twice most of the color is gone. Could the color have a touch of gold and brown
Jackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susan R.
May 11, 2022
Shame formula has changed
POSTED BY:
Susan R.
May 11, 2022
Very disappointed, after using this products.for a couple of years now, i have had 3 subsequent disasters. Contacting the team is terrible and team member very unhelpful and to make matters worse over charged me by £45 and insisted I required to send the my bank statements to prove the money had been taken and not returned .... money back guarantee.... total sham.... be careful folks
Hi Susan! We are sorry to hear about your personal experience, we'll carefully review your case, and we will contact you to provide a solution and to help you further.
POSTED BY:
Sienna D.
May 10, 2022
Colour is nothing like originally planned
POSTED BY:
Sienna D.
May 10, 2022
The roots colour has given me a band of light colour which is clearly visible along my parting, then ends colour isn’t copper like at all, it’s red/brown which has actually turned my lighter hair sections a Tully pinkish colour.
Hi Sienna! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Rose G.
May 10, 2022
Hair turned pinkish at the roots
POSTED BY:
Rose G.
May 10, 2022
My hair at the roots actually turned a dark pink/mauve. Is there another recommendation for a custom color. I was a natural red head growing up, now turning white and can't find the right color in a box to get back to red so was going for a strawberry blonde but if that turns my hair pink, looking for another recommendation.
Rose - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marguerite L.
May 10, 2022
Not the right color
POSTED BY:
Marguerite L.
May 10, 2022
Stylist has not adjusted color per request for two orders. 20% red DOES NOT mean 1/20th red by volume. 5% red is not right. I want a change from blond copper to bright red, and the colorist is ignoring me. Bad customer service.
Marguerite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jen Z.
May 9, 2022
not bad
POSTED BY:
Jen Z.
May 9, 2022
The Colour started out strong but in 2 weeks its faded quite drastically and my hair is very dry.
Hi Jen! Thank you for sharing your feedback with us. One of our colorist has reviewed your comments to help you further. Please check your emails, we've just contacted you. Let us know if you need anything else.
POSTED BY:
Eve S.
May 9, 2022
Not the colour in mind
POSTED BY:
Eve S.
May 9, 2022
I was very excited to try esalon’s custom colour however it just didn’t deliver what it promised. Asked for a dark copper colour and have been given a flat, dull and dry maroon red colour. The process has left my hair in a state to which I’m not sure what to do with it. It’s just broken and dry and not the colour I asked for.
Hi Eve! Thanks for sharing your feedback. We are truly sorry to hear that the hair color didn't meet your expectations. We've just emailed you to help you further, please check your inbox, and let us know if you need anything else.
POSTED BY:
Petra G.
May 9, 2022
Great color, Massive hair loss
POSTED BY:
Petra G.
May 9, 2022
The coverage was fine but I experienced so much hair loss immediately after the first and only color treatment. Maybe it’s my age: 60
Petra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Terri C.
May 8, 2022
No customer support
POSTED BY:
Terri C.
May 8, 2022
I ordered a color, the “colorist” changed it. I tried the color and didn’t like it. They claim 100% satisfaction but my two attempts to contact customer support have yet to be answered. Now I’m trying to figure out how to cancel, they don’t make it easy. Save your money and try another service.
Terri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Melody H.
May 8, 2022
Also having issues with not covering gray
POSTED BY:
Melody H.
May 8, 2022
I’ve been using r salon for many years. My roots always stayed the proper color until they grew out. Something has changed, it’s washing off Of the gray really easily now. Considering that over half of my hair is gray at this point that’s not going very well.
Please undo whatever change it was you made. My last few shipments just haven’t worked.
Melody - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Lubna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
pamela M.
May 8, 2022
Bottle not tightened before shipping, box was leaking, cant use.
POSTED BY:
pamela M.
May 8, 2022
Bottle not tightened before shipping, box was leaking, cant use not enough toner. This hasnt happened before.
Pamela - We truly apologize that the your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tina P.
May 7, 2022
Terrible color and quality. Canceling
POSTED BY:
Tina P.
May 7, 2022
The color left my hair dry and brassy. Going back to my original color with Madison Reed. Also company provided no notification of automatic subscription. Support call finally got me resolution but via condescending support rep
Tina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Fiona A.
May 7, 2022
Not impressed
POSTED BY:
Fiona A.
May 7, 2022
Ordered dark blonde (copper ash) there was definitely copper in there, was hoping for a lovely dark blonde, ended up with Auburn. Was not impressed at all
Hi Fiona! Thank you for sharing your feedback with us. We are so sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Martha C.
May 6, 2022
Went from good 2016 to terrible 2022
POSTED BY:
Martha C.
May 6, 2022
Color match is not good. One month it is red, next when I state I DO NOT want red they make it black. Terrible colorists! Now I haven’t even washed it once and the gray is showing and the grays are the ONLY reason I am using this. Totally disappointing!
Martha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Charmel D.
May 6, 2022
Getting better
POSTED BY:
Charmel D.
May 6, 2022
I like the products and the ease of getting everything all ready measured with instructions. Too light and turning orange after 1 wash.
Charmel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sue C.
May 6, 2022
Grey
POSTED BY:
Sue C.
May 6, 2022
My grey doesn’t cover well. It might last until my second shampoo which is about 6 days.
Sue - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Susie B.
May 6, 2022
Disappointed
POSTED BY:
Susie B.
May 6, 2022
I have been using esalon hair color for quite awhile now. Usually I love the results but yesterday when I did my hair, it covered my new growth fine but didn't cover my grays well at all. I did it the same as I always do according to the directions but for some reason in natural light especially I have alot of grays. Normally I love the end color.
Susie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Moss K.
May 6, 2022
Darker than desired
POSTED BY:
Moss K.
May 6, 2022
Coverage great, pleasant scent
But color is way darker and more red than copper. Not happy going into summer with such a dark color.
Moss - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Aga K.
May 4, 2022
Nice color but gray wash of quickly
POSTED BY:
Aga K.
May 4, 2022
This time I did everything right and I love the color but still it doesn’t cover my greys in front so we’ll. After 2-3 washes I already see a difference in color and greys are coming
Aga - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mary Ann D.
May 4, 2022
I had requested the color to be a little too darker!However it was too dark! Wa
POSTED BY:
Mary Ann D.
May 4, 2022
I had requested the color to be a little deeper however it was too dark! Want to change color for next shipment
Mary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Uma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Roiya H.
May 3, 2022
Looked great for about 2 weeks
POSTED BY:
Roiya H.
May 3, 2022
Then greys started coming through again! I get better and longer coverage with ones I purchase for £7 in the supermarket. I would like a refund and to cancel any future orders.
Roiya H. - Thank you for contacting us. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Lori W.
May 3, 2022
Last color didn't fully cover gray.
POSTED BY:
Lori W.
May 3, 2022
I'm not sure why this last time was different but I was disappointed in the coverage.
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kim C.
May 3, 2022
Doesnt cover gray
POSTED BY:
Kim C.
May 3, 2022
This color does not cover my gray hair. Within 2 1\2 weeks the color has ready faded and i need to dye again.
Kim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Malak F.
May 3, 2022
Not what I expected
POSTED BY:
Malak F.
May 3, 2022
It's not covering my grey's as I would like and the color doesn't last long. The color isn't quite as I would have liked as it's adding reddish tones to my roots when I would prefer it to be a neutral dark brown.
Malak - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vanessa L.
May 2, 2022
Way darker than photo
POSTED BY:
Vanessa L.
May 2, 2022
My hair is incredibly dark. Instructions were followed to a T. Very disappointed
Vanessa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jocelyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Aaron D.
May 1, 2022
Not pleased
POSTED BY:
Aaron D.
May 1, 2022
Did not cover well. Canceled next order, Escalon offered to send a modified replacement free. I never received it.... yet I keep getting emails asking for a review.
Aaron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly!
POSTED BY:
Pamela L.
April 30, 2022
Grey not 100% covered
POSTED BY:
Pamela L.
April 30, 2022
I love the colour but it did not colour my grey 100%. Would order again though.
Hi Pamela! We are sorry to hear about the grey coverage, and we would love to fix that for you. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Kayleigh O.
April 29, 2022
To dark
POSTED BY:
Kayleigh O.
April 29, 2022
I ordered a lovely light brown hair, beautiful packaging but just to dark and stains more than usual hair dye
Hi Kayleigh! We are sorry to hear that your hair color was darker than expected. No worries, we can help you. Please check your emails, we've just contacted you.
POSTED BY:
Carol W.
April 29, 2022
Terrible Gray Coverage
POSTED BY:
Carol W.
April 29, 2022
Terrible gray coverage and worse customer service! I will not be back!!!
Carol - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
anna Y.
April 28, 2022
never received but paid for
POSTED BY:
anna Y.
April 28, 2022
here's track number9405511205120888313493 please If you look at emails I ordered pearl brown
Anna - We're truly sorry to hear that your order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with your order soon. Keep an eye on your inbox for more details.
POSTED BY:
Natasha A.
April 27, 2022
Wrong colour
POSTED BY:
Natasha A.
April 27, 2022
I chose the medium brown shade expecting the colour to match my roots pretty well and cover up the blonde ends.
Unfortunately when I coloured my hair it came out almost black. It’s very very dark brown and I am definitely disappointed. I know it will fade over time, but it’s definitely not the colour I chose. I gave it two stars because aside from the colour, my hair feels very healthy and soft.
Hi Natasha! Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Naomi C.
April 27, 2022
Didn’t cover grey hair
POSTED BY:
Naomi C.
April 27, 2022
Tried this and wasn’t impressed. It didn’t colour my grey which is what I wanted to hide. I did like the colour on the highlighted parts of my hair but not in my natural hair colour it turned my hair a ginger colour.
Hi Naomi: Thank you for contacting us. We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you.
POSTED BY:
Hannah W.
April 27, 2022
cute but not as dark as the picture
POSTED BY:
Hannah W.
April 27, 2022
definitely deposited color, but it’s fading every time i wash it. and it’s much lighter than it looks in the picture. i actually kind of like it, but it’s not what i thought i was buying — and ill definitely have to dye it again as it grows out which is kind of a bummer.
Hello Hannah. We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback
Hi Janet! We are so sorry to hear that the hair dye didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Catherin S.
April 26, 2022
The color was brighter than expected.
POSTED BY:
Catherin S.
April 26, 2022
Actually the color was brighter in the front of my head and much darker in the rest of my hair. I am not sure if it had to do with the way I applied it. It also did not cover my gray hair very well. It did blend it but i could begin seeing some gray hair after few hair washes. I would try a darker color next time.
Catherin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Makency H.
April 25, 2022
Permanent? Nope.
POSTED BY:
Makency H.
April 25, 2022
Ive had cheap boxed dye last longer. This is low quality and not recommended. I tried it out for two months and had nothing but disappointment. I even tried darkening the color, but it washed out almost immediately. Will be cancelling my service asap.
Makency - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Peggy H.
April 25, 2022
Not satisfied.
POSTED BY:
Peggy H.
April 25, 2022
The color is not what I anticipated. It’s a bland brownish color that barely colored my grays.
Peggy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Teresa R.
April 24, 2022
Kit
POSTED BY:
Teresa R.
April 24, 2022
I love how was the kit is to use. I think the color was a too dark for me
Teresa - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
rachel O.
April 24, 2022
No good
POSTED BY:
rachel O.
April 24, 2022
No good. color just last a week. Grays come back after a week. And it does not matter how much hair color i apply still the same.
Rachel - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Karen W.
April 23, 2022
Easy to apply
POSTED BY:
Karen W.
April 23, 2022
Excellent product to apply, just wish they did a darker colour
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