I want to you know that the hair color that I chose was dark in my hair. Didn’t work well in my hair. I think I’ll go for a lighter color for my hair. I took long to apply the hair color, because of COVID-19 my hairdresser’s business was close. Now the business is open. I told my hairdresser to do new hair cut for me. Now my hair is shorter. Thank you for the service. As now I haven’t decided what color I want for my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Wilma- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Pamela R.
julio 11, 2020
Color Improvements a Dud!
PUBLICADO POR:
Pamela R.
julio 11, 2020
Hello Esalon
Just wanted to give some feedback on my most recent color experience with you! As you know I've been coloring my hair with your kits for a couple years now. My husband puts the color on for me and commented this time that it was kinda gooey. He said it didn't mix well and I thought maybe the heat during the shipping made it that way? I live in AZ. It arrived on the 10JUL and I got my mail each day. Just FYI. I kinda didn't pay much attention until I got in the shower to fill the container with water and lather it up in my hair. I looked in container and it was all gray and stuck in the container. It didn't mix up well with the water but I applied it anyway. Finished the rinse after lathering up for 2 min. Afterwards I looked in container again. It was all stuck in container at bottom and on sides. Not the typical caramel in color but a gray matter color. My hair isn't green or anything but not sure I like your improvements. I did take pictures of the bottom of bottle and on outside and you can see it in my pictures.
I have been a satisfied customer for awhile but not sure it will continue with this product enhancement you supposedly made.
Thanks and Hope to hear back from your team.
Sincerely,
Pamela Roark
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Pamela - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals.
PUBLICADO POR:
Sharon C.
julio 6, 2020
Hair colour
PUBLICADO POR:
Sharon C.
julio 6, 2020
Love it. Matched to perfection. Wouldn't let me give it 5 stars. Site only letting 1 star annotations so *****
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sharon - We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Stacey S.
julio 1, 2020
Not for me
PUBLICADO POR:
Stacey S.
julio 1, 2020
Lighter than I wanted and left my hair so dry! Even though I followed times, used conditioner, and followed all directions.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Stacey - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Adrienne P.
julio 1, 2020
poor customer service
PUBLICADO POR:
Adrienne P.
julio 1, 2020
I'm writing this review on the customer service experience I had with esalon. I'm actually upset not to be able to use their products as they were very nice. I ordered my first product in May and was so happy with the results I signed up for the automatic plan. I received an email that my color was shipped June 17th & would receive updated shipping info 1-3 days later. When I did not, I reached out and was told "We are working very hard to ensure your order arrives as quickly and safely as possible. Due to a high volume of orders, carriers are experiencing difficulties updating their tracking information. We can confirm your order has been shipped on June 17, and should be delivered by July 1 latest. But please rest assured, your order can very well arrive anytime now. Unfortunately, delivery times are beyond our control as our carriers operate independently." I received an email June 30 asking "have you received your order." I found this odd since I was told July 1. As suggested by the email, I contacted customer service via the 1800 number. The woman was unapologetic after finding the last movement on my order was June 25th. So I said, I think I need to cancel my order. At this point she said ok, said I would receive an email and hung up. The email was minus the shipping - for an item I did not receive. So, I once again wrote customer service and explained the situation. Their response was, "Thank you for reaching out.
Unfortunately we do not refund for shipping you can see our return policy here.." When I explained I never received the product and would be forced to dispute with my CC and leave a review - he replied, "Thank you for your reply. Please proceed how you feel necessary." Thanks Shawn. I am.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Adrienne - We truly appreciate your feedback. We're so sorry you were unable to receive your last order. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cortney F.
junio 28, 2020
Hot roots!
PUBLICADO POR:
Cortney F.
junio 28, 2020
Since the salons are closed I thought I would try to do cover my grays that are coming in. I get my hair dyed my natural medium brown color. When it grows out you can only see the new grays because my stylist matches my color so, so perfectly. I worried that the eSalon color might come out too dark, if anything, but I wanted to get rid of my grays. I followed the instructions and I ended up with hot roots. I have an inch of light copper brown roots and don’t get it. You get can get hot roots when lightning your hair. I had them once when using box dye to lighten my hair years ago but I am not lighting my hair these days. I sent in a picture and detailed message. I turned off my subscription and they haven’t responded yet and if they do, I won’t accept a new formula to fix my hair. I’m sure there are happy customers who ended up loving their color, but I am not one of them. I will have to wait for my stylist to open up and she is will probably want to wring my neck.
On a positive note, the color is shiny and my hair doesn’t feel like straw as some of the other reviews stated.
Update: To the response team: No, nobody ever contacted me, the color expert didn’t ever reach out. I immediately sent in a ‘after’ picture and message and nobody contacted me. I turned off my subscription and that was that. Nobody ever gave me an explanation as to why my hair came out light brown with hot roots when I wanted a neutral medium brown, my natural color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chyral - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
PUBLICADO POR:
Suri H.
junio 17, 2020
Didn't seem to work very well
PUBLICADO POR:
Suri H.
junio 17, 2020
I chose medium blonde, which seemed very accurate for my hair color, and copper tones, which I've always wanted to try. After finishing the whole process, you can barely see the copper at all and my hair looks lighter for some reason.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Suri - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Carla P.
junio 15, 2020
Still see grey
PUBLICADO POR:
Carla P.
junio 15, 2020
I love how easy it was to dye my hair even though I started with the grey hair first 2 data later I could see some grey in the front. I would use the same color again but just leave it in longer than the instructions say
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carla- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Fadime O.
junio 14, 2020
Allergie
PUBLICADO POR:
Fadime O.
junio 14, 2020
Hoch Allergisch hat meine Kopfhaut reagiert.Mein Kopf ist angeschwollen und es suppt wie verrückt.Kein gutes Produckt.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Fadime O.- Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
deborah L.
junio 11, 2020
Does not cover gray
PUBLICADO POR:
deborah L.
junio 11, 2020
Product is very powerful smell ! For $30 I could go to a salon and get pampered with product that covers gray and not burning eyes and nose. Do not want any further product.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Deborah - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Karen R.
junio 9, 2020
Nice condition
PUBLICADO POR:
Karen R.
junio 9, 2020
This product was easy to apply and I liked the smell! It left my hair in lovely condition but didn’t cover my grey hair at all well.
In a fortnight I was
back to square one again and you wouldn’t know I’d coloured my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Karen R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
ANNY D.
junio 8, 2020
Pas la bonne couleur
PUBLICADO POR:
ANNY D.
junio 8, 2020
J avais un deuxième compe et c'est une couleur beaucoup plus claire que j'ai eue telle que ma première commande chez vous.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
ANNY D. - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendre que les résultats de votre seconde coloration ne vous ont pas satisfaite. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur.
PUBLICADO POR:
Christina W.
junio 8, 2020
Little darker than expected but great product.
PUBLICADO POR:
Christina W.
junio 8, 2020
This is a little darker than I anticipated however this is a great product. It goes on easy, rinsed our easily and left my hair soft and undamaged. I will definitely keep using this company because I love this product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mimikon
junio 5, 2020
Naja, habe aufgrund der Werbung mehr erwartet
PUBLICADO POR:
Mimikon
junio 5, 2020
Habe die Coloration getestet. Toll ist dass die Menge wirklich gut ausreicht selbst für mein sehr dickes/volles Haar. Ebenfalls bleibt an dem Set kein Wunsch offen, 2 Paar Handschuhe, 1 Pinsel, Anti Flecken Creme und Fleckentferner falls doch was daneben geht, Shampoo und Conditioner. Soweit alles toll. Großes Minus mache ich bei der Grauabdeckung. Obwohl ich die Farbe 10 Minuten länger als empfohlen angewendet habe, hat es die grauen Haare nicht komplett abgedeckt. Leider. Da habe ich bei der Farbe vom Discounter (3,99€) ein besseres Ergebnis.
Lieferung hat ziemlich lange gedauert (Aufgrund von Corona).
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Mimikon - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jennifer W.
junio 3, 2020
Aaack!
PUBLICADO POR:
Jennifer W.
junio 3, 2020
I was so excited to get this shipment. I waited until I had sufficient time so I wouldn't need to rush. Loved the instructions and the sticker to post them on the mirror (and then in the shower). I appreciated the stain protector and wipe for afterwards (I didn't use the latter). I thought the color would be great.................but it's not! The grays around my face are still there, although maybe a little less noticeable and even though I was super diligent about applying the root color in the back, it's still a dark brown..........and the red is what many OTC kits refer to as Copper Penny! It's hideous and I hate it. The overall color coverage is only meh......and I followed the instructions to the letter. Needless to say, I'm very disappointed and probably won't purchase this again. Unless the coverage lasts more than two weeks (the gray coverage is already not great), I definitely won't purchase again OR recommend to others.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Jennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rebeca B.
junio 3, 2020
Shipping date is not accurate
PUBLICADO POR:
Rebeca B.
junio 3, 2020
I am new using this company. I used to pay a lot of money on hair salons so when I heard and researched esalon I gave them a try. My first order came perfect and I have to say I really love it. After receiving my first order I scheduled my plan with shipping date June 1st. Since I didn't heard nothing about shipping status I sent an email and the response was that shipment takes 7-10 days, they charged my credit card on June 1st, but I need to wait almost 2 weeks for my order. I color my roots every 4 weeks and I was expecting to receive my order on time (like 3 days after my shipping date) but that would not happen. My roots are due for color and I am so dissapointed with this company. If I had known this, I would have scheduled an earlier shipping date. If this is how customer service is on this company, I will have to change to another company.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Rebeca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer M.
junio 3, 2020
Good color but not what I wanted
PUBLICADO POR:
Jennifer M.
junio 3, 2020
Hair colors are good. I started with brown without the cooper look. I got great results then I wanted to go light brown to dirty blonde but got a cooper looking reddish instead. Color looks good but i wanted dirty blonde
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Jennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Agnes S.
junio 1, 2020
I ask lighter color
PUBLICADO POR:
Agnes S.
junio 1, 2020
She send me what I used and I was asking lighter than what I use.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Agnes- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer S.
mayo 30, 2020
application brush
PUBLICADO POR:
Jennifer S.
mayo 30, 2020
I am happy with the color. Coverage of my gray roots is effective and I think the color is nice. However, I did not receive an application brush with my last purchase, despite providing feedback indicating that I use the brush with the bottle to apply the color. The brush is a small thing that makes a big difference with the ease and quality of the dye application.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jennifer - We truly apologize about any confusion. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Renee W.
mayo 19, 2020
More gray coverage
PUBLICADO POR:
Renee W.
mayo 19, 2020
I would first recommend ordering your color a couple weeks before you want to color your hair. It took longer than expected getting my color. The root coverage I would give it a fair as I still had grey showing after I was done coloring my hair. The root color was not close to what I wanted. The rest of the hair color was a nice color and I am happy with that. Instructions were easy to follow and the packaging was very impressive.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Renee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stacey H.
mayo 15, 2020
Didn’t get what I wanted
PUBLICADO POR:
Stacey H.
mayo 15, 2020
I was really excited to try out eSalon during the quarantine. I have been wanting to lighten my hair, but scared to do something dramatic. I thought using a dye might do the trick to lighten my hair one or two shades (natural dark brown hair). I honestly don’t know what I’m doing, and always prefer to go to a professional. I thought eSalon would do for now since they do a custom color, look at your pictures, and “listen” to what you want. The quiz was great, along with their customer service. The process of dying my hair was easy, and I followed the directions to the T. They say that the directions are tailored to your needs, but that wasn’t the case for me. My roots lightened but everything else stayed exactly the same. My directions were for somebody that had gray hair (I have none), which I thought was strange at first, but because their website said that the directions are specific to each customer, I thought I should follow them. In my comment when submitting the order, I specifically said I had no experience in haircolor and would appreciate their input in what I wanted to accomplish with my hair. Apparently they didn’t really take it into consideration. In the end, I wasn’t satisfied and won’t be ordering from them again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stacey- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura B.
mayo 14, 2020
Did you even adjust my formula at all based on my prior feedback?
PUBLICADO POR:
Laura B.
mayo 14, 2020
I now have orange roots and will need to wear a hat for weeks. Thanks a lot.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rosie O.
mayo 13, 2020
Delayed transaction
PUBLICADO POR:
Rosie O.
mayo 13, 2020
When first time ordering and receiving a suggested color, I disliked it. I requested my initial color which supposed to receive with no charge. This took about a month to arrive and still got charged for it. By now, I will be having my third try and I’m pleased with the results.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rosie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Virginie L.
mayo 12, 2020
Developer - Révélateur manquant dans votre dernier envoi
PUBLICADO POR:
Virginie L.
mayo 12, 2020
Je viens d'ouvrir le dernier coffret reçu et le developer/révélateur était manquant. Pourriez-vous m'envoyer un flacon afin que je puisse refaire ma coloration.
Par avance, merci !
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Virginie - Nous nous excusons pour tout inconvénient que cette situation a occasionné. Nous vous contacterons par email pour vous aider ultérieurement.
PUBLICADO POR:
Kristin T.
mayo 7, 2020
rash
PUBLICADO POR:
Kristin T.
mayo 7, 2020
This is the second time I have used the color and the results are amazing. Great coverage and color , however this time I did not do any allergy test and i broke out in a horrible weltlike blisters on my neck hair line. This was 48 hours after application. Will I be able to use this product again???
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Kristin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hope B.
mayo 6, 2020
Lasted 2 days
PUBLICADO POR:
Hope B.
mayo 6, 2020
I colored my hair and it lasted 2 days. It washed out and now I have orange and yellow hair again. I am trying to get the color reformulated. I will try it one more time.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Hope- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marilyn L.
mayo 6, 2020
Poor gray coverage, color too dark.
PUBLICADO POR:
Marilyn L.
mayo 6, 2020
I used your product as directed. Immediately after coloring, my gray was covered. But within 3 days the color on the gray around my face was GONE! I hadn't even washed my hair yet.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marilyn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bozonnet A.
mayo 5, 2020
Très bien
PUBLICADO POR:
Bozonnet A.
mayo 5, 2020
Très bien
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Bozonnet - Merci de votre retour ; nous sommes ravis que notre coloration aie été à la hauteur de vos espérances !
PUBLICADO POR:
Marie C.
mayo 4, 2020
2 Anwendungen mit Esalon Farbe leider nicht zufriedenstellend
PUBLICADO POR:
Marie C.
mayo 4, 2020
Ich bin sehr gut zu Recht gekommen mit der Anwendung und dem Produkt. Das Farbergebnis auf den Ansätzen hat mir direkt sehr gut gefallen. Meine Haare waren vorher gesträhnt. Leider haben meine Längen und Spitzen die Farbe nicht angenommen. Hatte mich auf gewundert, das in der Anleitung für eine erste Anwendung Längen und Spitzen nur 3 Minuten einwirken sollen. Nach einem Telefonat mit einem Coloristen bekam ich in kurzer Zeit erneut das Produkt zum nachfärben zugesendet. Allerdings stand in der Anleitung wieder bloss eine Einwirkzeit von 3 Minuten auf Längen und Spitzen. Ich habe diese dann eigenständig auf 30 Minuten geändert. Leider ist das Ergebnis unverändert. Der Ansatz ist goldblond die Längen kühle Strähnen. Da ich sehr viele Haare habe hatte ich auch wirklich sehr wenig Produkt über für Längen und Spitzen. Schade das es nicht funktioniert. Vielleicht habt ihr noch eine Idee bevor ich mich anderweitig umsehe.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Marie C.- Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Nicole G.
mayo 1, 2020
Horrible experience, poor customer service, and a total scam
PUBLICADO POR:
Nicole G.
mayo 1, 2020
So I'm pretty experienced at dying my own hair I saw an ad for eSalon I figured it couldn't be riskier then boxed dye so I gave it a shot.
My hair is naturally light brown/dark blonde and I hadn't dyed my hair in a LONG time so that was the shade I was at when this adventure started. I selected my desired shade as a light to medium cool blonde. Things arrived in a timely manner. I followed the directions to the letter. My hair was minimally lightened (maybe by one shade) and SUPER brassy. Considering I indicated I wanted a cool blonde, this was unacceptable. I notified esalon and they responded by giving me a credit for my next color and sending me a toner to help with the brassiness. I have never had this happen with a toner before but it didn't just decrease the brassiness but it also darkened the overall shade of my hair. So now my hair is more or less back to its natural color except with lingering brassy undertones (which I still hate).
When it was time for my next color shipment I uploaded new pictures of my hair so they could see the current shade and indicated I wanted the color to be lighter and cooler (like the color I had originally selected). In the comments section I outlined the whole situation up to this point including the lingering brassiness and the darkening effects of the toner. After my new color was formulated and it was too late to cancel it I get an email from my "stylist" stating that the color can't be lightened because color can't lift color (duh) but if I want my hair lighter I would be a "great candidate" for their lightening set and that I could purchase that from their website.
So at this point the scam is clear to me. You mess up peoples hair and then try to sell them expensive products to fix it. It’s shameful.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Nicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jody O.
abril 23, 2020
Dried my hair out
PUBLICADO POR:
Jody O.
abril 23, 2020
Color was excellent and covered my gray. Dried out my hair :(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jody O. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bree M.
abril 23, 2020
A step back
PUBLICADO POR:
Bree M.
abril 23, 2020
I messaged the stylist to let them know I was looking for ash brown hair. I have previously lightened hair all over, and i was worried about it not being ashy.
She said she would have my do a colorfill, and then apply a Demi permanent color on top.
The color fill was golden, but the second color (medium brown) that I applied just emphasized all the of RED tones.
So much work was done to get my hair light enough so that it could be ashy. And untilamtely I ended up with what I had before I lighted my hair!! Orange hair that looks kinda brown in certain lighting, but straight up orange in natural light.
And now I don’t even know if it can be taken to a ashy brown from the point it’s at now.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Bree M. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine C
abril 17, 2020
Medium blonde roots turned orange.
PUBLICADO POR:
Christine C
abril 17, 2020
I'm so glad I did a test strand. I have naturally medium blonde roots. I ordered a neutral light blond colour. So I took a test strand, as I'm super nervous as I always get my hair done at a salon. But with the times being what they are...I thought I'd give it a try. So, I mixed the colour and developer as instructed for a test strand. Waited the 30 mins then put the extra through to ends and waited 2 more mins. Then rinsed, then shampooed and dried using a hair dryer and voila orange roots on the test strand. Soooooo glad I did a test strand. Not doing my whole head. You'd think the stylist who mixed my product would have accounted for this. Not happy at all. Money completely wasted. Just thrown product in the garbage. Guess I'll be waiting to go to a salon when they open again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Christine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Johonnah B.
abril 13, 2020
Complete Disappointment.
PUBLICADO POR:
Johonnah B.
abril 13, 2020
Been a while since I’ve colored my hair, but before I let it go natural, I always used regular red colored boxed hair dye straight from the drug store. Never had any issues color wise. After noticing a few grays, I decided to go back to red. Found E Salon and decided I’d give it a go. I answered the initial questions, picked my desired color, waited TWO WEEKS for my order to get here, then followed the application directions perfectly. When I glanced at my “color blend”, I immediately had doubts because I noticed the blend was mostly “light brown”, when I definitely picked a “red” desired shade. But I spent the next hour and a half dyeing, rinsing, drying and styling anyway. Completely dissatisfied. Totally disappointed. Hate that I put my hair through the stress of coloring and it is not even close to the color I picked.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Johonnah B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can help you with!
PUBLICADO POR:
Astrid P.
abril 7, 2020
Mittelblond
PUBLICADO POR:
Astrid P.
abril 7, 2020
Mein Haar ist weiterhin rot, jetzt zwar nicht mehr ins Pink gehende, dafür mehr wie fuchsfarben. Seit dem letzten Mal hat sich minimal was geändert. Ich möchte einen Farbentferner, der mein Haar wieder
" rotlos" macht und das möglichst schnell!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Astrid P. - Vielen Dank für Ihr Feedback. Es freut uns, dass Sie bereits mit einem unserer Farbexperten es besprechen konnten. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Mandy M.
abril 6, 2020
Good product
PUBLICADO POR:
Mandy M.
abril 6, 2020
It went on well. Easy do to. Didn’t keep my gray covered for long though.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mandy M. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tammy S.
abril 5, 2020
Root color
PUBLICADO POR:
Tammy S.
abril 5, 2020
After all was said and done my roots were much lighter than the rest of my hair.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tammy S. - Thank you for sharing your feedback with us! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if you have any questions, we're always her to help!
PUBLICADO POR:
Emily D.
abril 3, 2020
Easy application but my hair looks the same!
PUBLICADO POR:
Emily D.
abril 3, 2020
I have light medium brown hair and ordered the medium ash brown because it seemed fairly dark in the photo. I applied the colour and left it on as directed, but it looked exactly the same afterward.
The product itself comes in great packaging and is easy to use. I loved getting two sets of glove, and the brush.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emily D. - We truly appreciate your feedback. Upon reviewing your profile, we see that your colorist has already helped you with this matter. Please let us know if there is anything else we can help you with!
PUBLICADO POR:
Maggie O.
marzo 29, 2020
Did not work
PUBLICADO POR:
Maggie O.
marzo 29, 2020
I was going for a full blonde but my roots turned orange and the rest of hair stayed the same. I really liked the shampoo and the conditioner though.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Maggie O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Isabelle V.
marzo 10, 2020
Déception
PUBLICADO POR:
Isabelle V.
marzo 10, 2020
Je m'attendais à avoir une belle couleur éclatante, et voir mes cheveux blancs disparaître, ça n'est pas le cas du tout, j'ai respecté toutes les étapes, resultat il reste des cheveux blancs, très déçue😫
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Isabelle V. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Erin T.
marzo 7, 2020
No gray coverage.
PUBLICADO POR:
Erin T.
marzo 7, 2020
I applied my latest color on 2/17/20, and can already see grays reappearing.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Erin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tiffani M.
marzo 5, 2020
It didn’t do much
PUBLICADO POR:
Tiffani M.
marzo 5, 2020
My hair looks just like it did prior to coloring, brassiness and all. I followed the instructions as well as the video for grays. Hopefully next time.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tiffani- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Robin M.
marzo 4, 2020
Cannot get rid of the red!
PUBLICADO POR:
Robin M.
marzo 4, 2020
I am now using 100% neutral Dark Blonde and it is still red! I am done!
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ROLF B.
febrero 27, 2020
COLOR GRABS/STAYS BETTER/DOESN'T WASH OUT AFTER 1-2 WASHINGS......
PUBLICADO POR:
ROLF B.
febrero 27, 2020
BUT I HAD A DELAYED, SEVERE ITCHING THAT STARTED ON DAY 1 AND GOT WORSE, LEADING TO SORES ON MY HEAD, FACE AND RIGHT EAR. I USUALLY HAVE PROFESSIONAL COLOR USING 40 VOLUME WHICH WASHES AWAY AND THIS COLOR STAYS PUT. THE COLOR IS BEAUTIFUL. I WISH I COULD CONTINUE USING IT BUT FOR SOME REASON I GOT SORES ON MY EARS & HEAD.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rolf - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren H.
febrero 22, 2020
Made my hair fall out!!!
PUBLICADO POR:
Lauren H.
febrero 22, 2020
I used this product consistently every 8 - 10 weeks and loved the color and what the color faded into as well. That is why I used it for THREE years! Then I discovered chunks of new growth hair! I had thought it seemed in lost an excessive amount of hair with every coloring and now I had proof! I am on no medications and have no hormone imbalances. This color treatment caused hair loss! I haven't colored my hair for 13 months now and am still dealing with new growth hair. So annoying.... if you've ever had a baby you know what I'm talking about; that stage when all the hair grows back that you lost durong pregnancy. Except I'll be dealing with this for years bc I colired my hair, not for 9 months, but for THREE years! Ugh
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Lauren - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angelika G.
febrero 18, 2020
Nicht das gewünschte Ergebnis
PUBLICADO POR:
Angelika G.
febrero 18, 2020
Über Lieferung, Farbe und sonstige Utensilien kann ich nichts negatives sagen, das passt alles, auch wenn etwas viel Plastik dabei ist. Die Anwendung ist wie bei allen anderen gekauften Produkten auch, kein Unterschied. Was mir nun so ganz und gar nicht gefällt, ist das Ergebnis, es ist meilenweit von meiner Wunschfarbe entfernt. Meine Ursprungafarbe ist dunkelblond mit viel grau, überspielt mit hellen Strähnen. Das war ganz okay, warum ich jetzt aussehe wie unser Hund, weiß ich leider nicht🙈Es ist so eine Mischung aus braun und rot und das ist etwas, was ich überhaupt nicht mag und auch nicht wollte. Die Farbe als solche ist in Ordnung, das Grau ist weg und die Haare glänzen auch schön, aber diese Farbe🙄Nee, daran muss ich mich aber wirklich erst gewöhnen
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Angelika G. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. eSalon hat vor kurzem eine Überarbeitung gestartet und wir haben einige Änderungen vorgenommen! Sie werden sich freuen zu wissen, dass alle unsere Verpackungen recyclt werden können - von der Versandschachtel bis zu den Flaschen!
PUBLICADO POR:
Mary B.
febrero 13, 2020
My hair was fried afterwards
PUBLICADO POR:
Mary B.
febrero 13, 2020
I have colored my hair several times with this formula and had experienced some dryness afterwards but nothing major. This time my hair was fried afterwards and it took several hair masks to repair the damage. Even still, my hair feels more brittle and less healthy than before I colored it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Tina B.
febrero 9, 2020
Color ajustment
PUBLICADO POR:
Tina B.
febrero 9, 2020
Take out red I like copper.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie R.
febrero 5, 2020
My hair feels dried out
PUBLICADO POR:
Stephanie R.
febrero 5, 2020
I colored my hair 10 days ago and the color is lighter than I expected and my hair felt like straw after I did it. He I am 10 days later using my color care hydrating hair products and while it's not as dry it's still feeling very processed. I've never had a color do this.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Stephanie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Samantha P.
febrero 1, 2020
Not the color I wanted at all:’(
PUBLICADO POR:
Samantha P.
febrero 1, 2020
I really was so excited to try out this dye!! I’ve been using box dye, and I like the color of the one I’ve been using, but I don’t like the damage and I feel like it doesn’t last as long. I thought this would give me better results. I followed all of the instructions completely, but I’ve spent my whole morning in tears because my hair looks nothing at all like what I expected. I wanted a cool toned auburn shade, but instead I got a fiery red shade with brownish roots. I really really hate the way I look, and I don’t know how or why I got this color when it was not at all what I chose. I’m really disappointed, and I don’t know what to do to fix my hair- cancelled plans because I don’t want to go out with this color:(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Iesha R.
febrero 1, 2020
Easy Process, but my hair didn’t take the color
PUBLICADO POR:
Iesha R.
febrero 1, 2020
The process and instructions are amazing!! Definitely easy to follow and it’s fool proof. I just unfortunately have super dark hair, so there was just no difference in the color at all. I knew there was a risk with the purple undertones, but I was hoping they’d show a little in the sun and unfortunately it’s just dark brown. It was worth a try tho!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Iesha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lisa L.
enero 17, 2020
Fades fast
PUBLICADO POR:
Lisa L.
enero 17, 2020
Fades fast but still healthier for hair and cheaper than going to the salon.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen M.
enero 3, 2020
Color doesn't cover gray roots
PUBLICADO POR:
Karen M.
enero 3, 2020
The dye is watery and doesn't stain your skin so how can it color your gray roots!
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jody D.
enero 2, 2020
Dark blond unfortunately turned orange
PUBLICADO POR:
Jody D.
enero 2, 2020
There are so many great things about this company and wish i could give 5stars to eSalon. After following directions precisely with both a custom color and an eSalon highlight /light set, my dark blond hair turned nearly orange. I called eSalon and received polite and professional help over the phone listening to my problem, as well as quick action on their part sending out a toner rinse via Fedex; however obviously that couldn't really correct the damage that had been done. I wore a baseball cap for a week, used the toning rinse that eSalon sent right away but it made little if any change to damaged orange hair. I ultimately went to a salon and had a color correction done for over $100 :(. I learned a lot from this experience: that in my case (speaking for myself only), mail order color just is too risky for my highlighted/lowlighted dark blond hair with grey peeking through. If I had one color that I could easily order I'd surely have had more luck, but in my case, my hair has never looked worse sadly and I cannot risk it again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jody - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color and Light Set. We're always looking to improve our service and products, and truly value everything our clients say. However we're happy to know you have already worked with one of our Color Experts to discuss your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dianne S.
diciembre 24, 2019
Highlights
PUBLICADO POR:
Dianne S.
diciembre 24, 2019
I have very thin hair, as do most natural blonds, I followed the directions provided and ended up with all of my hair on the outside highlighted. I had explained to my 1st colorist my highly rated, as one of the best colorist in San Francisco always used a cap to pull my hair through. He moved to Hawaii😥. For some reason my colorists changed with esalon and the info was not passed on. My instructions were to use a brush, with 3 1" pieces highlighted on each side! That was a lot of my hair! I trusted they knew what they were doing with the instructions delivered. I have recieved another box of color and am afraid to use it. Also I was supposed to get hair clips with order but they were not included.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Dianne - Thank you for reaching out to us here at eSalon! We are so sorry to hear Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Becca E.
diciembre 11, 2019
Eggplant
PUBLICADO POR:
Becca E.
diciembre 11, 2019
I needed a lot of help with my hair due to the bleached ends, needed to change some choices i made and went with what was advised to me. My hair is much darker then i anticipated but after a few days i do like it. It’s what i needed, a change. I’m trying to figure out what it is i actually want or if this is it. Shall find out.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Becca E. - Thank you for your feedback! We are so happy to hear you are loving your personalized hair color. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Keep an eye on your inbox for more details.
PUBLICADO POR:
patricia K.
diciembre 7, 2019
Disappointed by product and not happy I had to wait for order.
PUBLICADO POR:
patricia K.
diciembre 7, 2019
I followed the company's instructions, except I left the hair dye on for more than 30 minutes, because it was not coloring the grey roots. The roots and 2" down turned a light golden to a white. Grey I guess was gone. I normally dont use the shampoo or conditioner, because a career hair salon person told me it strips the hair of color, when you use it and guarantees the company you purchased it from to stay in business when you have to buy more. But your cleaning hair products were awesome!! It made my hair so soft. I might order that shampoo and condition in the future, but cancel any coloring. Thank You
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Patricia K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team
PUBLICADO POR:
Julie S.
octubre 19, 2019
Product great, colour way off
PUBLICADO POR:
Julie S.
octubre 19, 2019
I selected a dark ash brown. Did roots only exactly as instructed and I now have a nice obvious root line that is what I’d call medium auburn. Very red tones, nothing ashy at all and substantially lighter than my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Breanne M.
octubre 1, 2019
Meh...
PUBLICADO POR:
Breanne M.
octubre 1, 2019
It was ok. I told the stylist that I did not want a coppery blonde color. I told her I was afraid of my hair turnung brassy. I even told her if she thought any of those things would happen that I would prefer to go darker instead. She assured me it wouldn't, but it did. My hair was a copper blonde. I even spend the extra money on the neutralizing treatment . It was fine. It covered up most of the grey starting to peek through and had I had a different color my experience might have been better. It was easy enough to do myself but I will not be ordering again. I had several chats with my color expert, sent some pictures and still came out with a hair color I was very unhappy with.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Breanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Teresa G.
septiembre 28, 2019
Incredibly drying
PUBLICADO POR:
Teresa G.
septiembre 28, 2019
I have never had any color--salon, box, or Sally's brands---dry my hair out the way the eSalon color did. It was like straw after coloring it. I followed the instructions precisely, and conditioned it well after. The color looked okay, had dimension, but was warmer than I had requested. My hairstylist couldn't believe the condition of my hair---I've been seeing her for years, and she had never seen it so dried out. I also didn't hear back from my eSalon stylist when I messaged her about my color, prior to it being shipped. I wanted cool blonde. When you get it, you don't even know what level blonde you have gotten, or if it is red, golden, ash, etc. I just know it wasn't what I wanted and it dried my hair out horribly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Teresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Catherine B.
septiembre 26, 2019
Très mécontente et déçue !
PUBLICADO POR:
Catherine B.
septiembre 26, 2019
Cheveux blancs non couverts au niveau des racines et longueurs rosées, rouges, rouillés... mais pas roux ! Je déconseille ! Heureusement pour moi, la couleur semble s'estomper au fil des lavages des cheveux !
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Catherine - Nous apprécions vraiment vos commentaires. En examinant votre profil, nous constatons que vous avez déjà travaillé avec l'un de nos experts en couleurs pour résoudre votre problème. S'il vous plaît laissez-nous savoir s'il y a autre chose que nous pouvons faire pour aider!
PUBLICADO POR:
Crystal B.
septiembre 17, 2019
I like it; but wanted it lighter.
PUBLICADO POR:
Crystal B.
septiembre 17, 2019
I like it; but wanted it lighter. I love that it doesn't damage my hair much and that it makes it shiny.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Crystal - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Rhonda Y.
septiembre 17, 2019
Great product
PUBLICADO POR:
Rhonda Y.
septiembre 17, 2019
I do like this color system. I’m just having some trouble getting the exact color I want, but I think that is just me, I have a lot of gray and have been highlighting for years, at first the color was just too dark, but my hair did feel healthier. I’m working with my colorist to get the right color still.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rhonda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
donna S.
septiembre 5, 2019
Color
PUBLICADO POR:
donna S.
septiembre 5, 2019
I love e salon color kit it comes with complete directions so you caint mess up I like having one for my roots then another for my ends I end up with almost like subtle hi-lights my hair always feels fuller afterwards
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Donna - We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Chandra d
agosto 28, 2019
Hot roots
PUBLICADO POR:
Chandra d
agosto 28, 2019
I have hot Roots my hair is two very different colors. No shine looks dull
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Chandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
kimm G.
agosto 27, 2019
why...
PUBLICADO POR:
kimm G.
agosto 27, 2019
i have been coloring my hair for 25 plus years .. and never had it turned out feeling like straw... always soft silky shiny ...
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kimm - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Catherine M.
agosto 10, 2019
Mix was a bit off
PUBLICADO POR:
Catherine M.
agosto 10, 2019
I absolutely love the way the hair color makes my hair feel. It feels super healthy, looks shiny and I love that aspect. That being said the initial color swatch I clicked on said violet and there was no violet in my initial mix. Lots of mahogany though, and my hair takes to red really easily so it’s very red. My stylist consulted with me and we altered the color a bit so it has some violet undertones now but it’s still way too red. After a few washes, after my second batch of color, a lot of the violet undertones have disappeared and we’re back to the mahogany. I’m really not crazy about mahogany.
3 de 4 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Catherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you to resolve this. We appreciate you reaching out!
PUBLICADO POR:
Chrissie V.
agosto 6, 2019
Extremely dry, brassy
PUBLICADO POR:
Chrissie V.
agosto 6, 2019
I’ve been use eSalon for over 2 years and have always been satisfied. I’ve noticed the last two times I’ve dyed my hair how dry and brassy it becomes. I dyed my hair almost a week after I received my last shipment. I noticed right away my hair was really dry. 4 weeks later and it’s really brassy red. I’m normally very satisfied with my hair color but my hair feels like straw and I’m not using anything different on my hair to make it so. I’ve even tried a hair mask and it’s still very brittle.
7 de 9 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Chrissie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Brooke W.
agosto 3, 2019
Great at first, but...
PUBLICADO POR:
Brooke W.
agosto 3, 2019
I had been dying my hair blonde for years and was getting tired of seeing too much red near my roots that contrasted my length which had no red. I decided that it was time to go darker to try and get rid of the red and get my hair closer to its natural color. I was super psyched with the results after coloring my hair with eSalons light/medium ash brown. Not all, but most of the red in my hair was neutralized and it was a super flattering soft shade of ash brown. After less than two weeks, however, most of the color has washed completely out of my hair exposing more red in my roots. I think the most disappointing thing is seeing the length of my hair lose most of the new color and reverting back to its previous blonde color.
Keep in mind that I only wash my hair every three days or so using a good brand of shampoo/conditioner that's sulfate-free and specifically for color-treated hair. Not only that, but I also use eSalon's Tint Rinse two times a week as well as their Universal Leave-In every time I wash my hair, and their Weekly Retreat once a week. I also don't use any sort of styling product in my hair.
Being someone who has struggled with getting their hair color where they want it for a long time, I'm pretty disappointed as I don't like the idea of having to do all-over color every time I color my hair and paying over $25 each time.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brooke - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jeanette H.
julio 23, 2019
Think your product is good but. . .
PUBLICADO POR:
Jeanette H.
julio 23, 2019
I liked this product from the start. My hair was soft and silky after I colored it. It didn't work for me or there was not a clear communication about how I wanted it colored. It covered the gray, but The roots were always black and the lengths were a nice maroon red. I kept asking for it all to turn out the reddish color, but it never did. I tried to color my hair four times with the product, calling and talking to a consultant each time to see if we could adjust the root color. Now I have my daughter's wedding and I really want to have my hair all the same color. I will need to go to a salon (which I didn't want to do). Makes me sad that I couldn't make this work for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jeanette- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
mary C.
julio 16, 2019
Issues w covering grey hair
PUBLICADO POR:
mary C.
julio 16, 2019
Hi thanks for your time reworking my custom color. Grey coverage an issue for me not sure if I need to be a shade lighter ? Typically color my hair “golden blonde” as most of my head is grey- this sides and my part are very noticeable between coloring. My experience is that Ash color does not jibe-turns my hair more dusky green -it’s a lot to ask but any suggestions are appreciated /thx
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Helen E.
junio 20, 2019
Only dyed it yesterday
PUBLICADO POR:
Helen E.
junio 20, 2019
My hair is long & black there was enough dye which was amazing usually I have to buy 2 , loved the 2 pairs of gloves the brush the barrier cream and the wipe for removing dye , it’s too early to tell if the grey roots will appear after a week as my old dye never seemed to stick to the grey my hair feels good , I’m happy with the results I will review it in a week & get back to you if my roots are still good.... 2 weeks on my grey roots are showing the colour seems to have come off the grey rather disappointed the price would buy me 4 boxes of my original sorry loved everything that came but for me it hasn’t worked out
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Helen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Abena K.
junio 10, 2019
Good but I may need to figure out the right colour for me
PUBLICADO POR:
Abena K.
junio 10, 2019
My hair feels great and I'm happy with all the little personal touches 🙂, it's just that my hair colour doesn't really look much different
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Renee C.
mayo 31, 2019
Please Don't!
PUBLICADO POR:
Renee C.
mayo 31, 2019
I have never wrote a review this bad, but this is worth it! This product made my hair super staticy, and a weird color at the roots, and they say 100% satisfaction guaranteed, but they just want to give you a credit, to do it again! Hell No! Just please give me my money back, thank goodness I can wear a baseball cap at work!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Renee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tammi T.
mayo 30, 2019
Fades too quickly
PUBLICADO POR:
Tammi T.
mayo 30, 2019
My hair always looks amazing for about a week, then my greys are already showing thru. I've used this product a few times, and it always lasts about a week or so before it fades out
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Tammi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Carla P.
mayo 15, 2019
Hate this colour - so bland
PUBLICADO POR:
Carla P.
mayo 15, 2019
Looking to change colour and working with Tammy for a new vibrant and vivid colour.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carla- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shelby Arneson
mayo 9, 2019
Much better than store bought
PUBLICADO POR:
Shelby Arneson
mayo 9, 2019
This product is awesome. I do need to tweak my color a bit as it came out too black red. I was looking for a dark brown Auburn burgundy red. It's kind of like it processed on my head but the mixture didn't mix well together, so I have some red spots and some black spots. I'll keep at it though. I've gone over a month and didn't need to use the root touch up. My grays are just now peeping out. If I have to go by trial and error it's worth it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Shelby - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Debra L.
abril 26, 2019
Color
PUBLICADO POR:
Debra L.
abril 26, 2019
My color was a little lighter than what I like. I requested a darker color so I will let you know how it turns out the next time.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Debra - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia F.
abril 25, 2019
Gray hair was nor covered as expected
PUBLICADO POR:
Patricia F.
abril 25, 2019
Roots were lighter than the rest of the hair. I love how soft the hair was after the treatment.
Not sure if I want to order it again since the main purpose was to cover gray hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We’re so sorry to hear that you were disappointed by the results of your color application! Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa F.
abril 17, 2019
Color wasn’t was I expected
PUBLICADO POR:
Lisa F.
abril 17, 2019
I had picked a blonde color. I had let my red hair color fade to hopefully aid in the change. I couldn’t wait to receive my package. I colored my hair and it’s more red and darker than I had started. The goal was to end up with a blonder lighter color for summer. My hair color looks more like fall.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Monique K.
abril 1, 2019
No blue hue.
PUBLICADO POR:
Monique K.
abril 1, 2019
Love the way the hair dye makes my hair look and feel, though im still trying to get a blue black color and im still seeing redish brown undertones at the roots.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Monique- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sarah R.
marzo 25, 2019
Easy to use but with my second wash my hair has faded a lot
PUBLICADO POR:
Sarah R.
marzo 25, 2019
If you talked to be this morning I would have given this product 5 stars however I have sinced washed my hair and the color faded a lot. In fact it’s a completely different color. The packaging is adorable and super easy to use. I have done my own hair in the past so dyeing it myself isn’t new to me. I was super excited to get the packaging. The small details like my name on the bottle,made this a cool experience. Very easy to follow instructions that I followed and I got the most beautiful hair color. Received many compliments, I dyed it on Friday and washed my hair today the first official time since I dyed my hair. I used color friendly shampoo and the tint I order. But when I went to blow dry my hair the color looked like it washed out now its faded out. No longer a rich mahogany copper. I’m super bummed. I don’t know how I feel I’m giving the hair tint another try but if that doesn’t help I don’t know what to do.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sarah - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Beth T.
marzo 21, 2019
Mixed feelings
PUBLICADO POR:
Beth T.
marzo 21, 2019
I’m going to give this another go.
I hated the dye, really hard to wash out- it took at least 4 washes to feel better. However, I really like the colour and dispite a sunny holiday the colour has not faded at all.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Beth- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Candace M.
marzo 12, 2019
Light Brown? Nit
PUBLICADO POR:
Candace M.
marzo 12, 2019
I ordered light brown, got bright red. Still. Cute
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Candace- Thank you for reaching out. We are so sorry for any confusion! It appears you selected our 5.64 Medium Brown Red Copper, which is a medium brown base with red and copper tones. We are happy to work with you to adjust to better suit your needs if we are able to. We will be reaching out shortly to discuss your color needs further.
PUBLICADO POR:
Virginia R.
marzo 9, 2019
Color
PUBLICADO POR:
Virginia R.
marzo 9, 2019
Color was great, did not like the texture of my hair once it dried, my hair looked fried. I have my ends cut every six weeks so it shouldn't have looked that way.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Virginia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We will be reaching out to discuss your color further. Please keep your eyes out for an email from us shortly!
PUBLICADO POR:
Diana C.
marzo 7, 2019
Not impressed
PUBLICADO POR:
Diana C.
marzo 7, 2019
I applied my haircolor step by step as directed. I even called to make sure about my application before I started. It took much longer than my normal color. I might as well have bought my usual drugstore color. I was expecting a wow change. It looks no different than it did before I colored. Dark brown. No red to it. Buy it again? Nope
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan A.
marzo 2, 2019
It was lovely but not what I was looking for
PUBLICADO POR:
Susan A.
marzo 2, 2019
The product was lovely. A little excessive in the packaging but I appreciated all the info. The shampoo and conditioner were wonderful. I left the dye product in for an extra length of time (having experience with my hair being hard to color). I wanted something subtle but at least noticeable. I got a lovely darker shade of my own color - no purple or rose violet in sight. Over the next few weeks only one person noticed that I had done something different to my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karin M.
marzo 1, 2019
Color with highlights
PUBLICADO POR:
Karin M.
marzo 1, 2019
I think the color will work with the addition of the highlights.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tammy H.
febrero 28, 2019
Wrong color
PUBLICADO POR:
Tammy H.
febrero 28, 2019
My custom color was the same shade I was born with. It was supposed to be red and my hair was more brown. It does take to the hair well and really lasts.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica P.
febrero 18, 2019
1st time
PUBLICADO POR:
Jessica P.
febrero 18, 2019
So i asked for an ash light brown and some how my roots are red. And the rest of my hair is the right color!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jessica- We're so sorry to hear that your recent application did not deliver your desired results. It appears that you ordered a Light Brown Ash Copper, which has copper tones added. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Martha B.
febrero 14, 2019
Green
PUBLICADO POR:
Martha B.
febrero 14, 2019
My hair is GREEN!!!! I’ve been coloring my hair for more than 15 years, and never has my hair looked so horrible. My hair as getting older has a tendency to be slightly reddish. I asked for a color to tone down and get rid of any gold/reddish. Instead I got more red and streaks of greenish/black! It looks as if I had put Halloween black in my hair and it didn’t all wash out.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Martha- Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachelle L.
febrero 11, 2019
New Adventure
PUBLICADO POR:
Rachelle L.
febrero 11, 2019
I was so excited to recieve my hair color kit and it came so fast. It was packaged so nicely with personalized labeling that added a special touch. The kit was easy to use with simple instructions but the dye scent almost knocked me out. The final product was a little lighter than I expected.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rachelle- Thank you for reaching out! Our color is freshly mixed per order, and for this reason, we recommend applying in well-ventilated areas whenever possible. We are happy to adjust per your feedback, and we can confirm that our colorist will adjust your color a bit darker for you. Please keep an eye on your email for further information from us. We look forward to crafting your next custom color!
PUBLICADO POR:
Katarina F.
febrero 8, 2019
It was not what I wanted
PUBLICADO POR:
Katarina F.
febrero 8, 2019
My hair is black. I followed the directions perfectly and my hair is straight up black.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Katarina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Tina M.
enero 31, 2019
Color
PUBLICADO POR:
Tina M.
enero 31, 2019
Gray is covered well, but the color on the gray lightens up really quickly and ends up being about a shade lighter then what's pictured. The parts of my hair that were colored (highlights & lowlights) in the salon stay pretty close to the color represented in eSalon's picture of 'dark blond.' I appreciate that you've worked with me to try and get it right, thanks!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jacqui S.
diciembre 18, 2018
My hair looks very good.
PUBLICADO POR:
Jacqui S.
diciembre 18, 2018
I have always gad fair hair and now going grey , edalon has blended my natural colour with the grey beautifully.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jacqui - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Sarah N.
diciembre 14, 2018
Not for stubborn greys...
PUBLICADO POR:
Sarah N.
diciembre 14, 2018
My initial notes to the colorist made it clear I did not want any red tones but my first formulation came out very pink. My greys were tinited a glowing pink color. They tried twice to fix it however, each time it came out reddish and fell out of my greys within a few days. I ended up using a grocery store box color and achieved the cool tones and grey coverage.
The customer service is EXCELLENT though.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sarah - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Monica O.
diciembre 12, 2018
Nothing special
PUBLICADO POR:
Monica O.
diciembre 12, 2018
Barely noticeable difference, hair feels and looks the same as when I use box color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Monica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Janine B.
noviembre 30, 2018
Hmmm
PUBLICADO POR:
Janine B.
noviembre 30, 2018
Can't really tell I have colour in my hair but has left my hair in excellent condition
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Deborah G.
noviembre 27, 2018
Good/ Still Need a Color Match for Me
PUBLICADO POR:
Deborah G.
noviembre 27, 2018
I have been working with the color specialist to get a better color match for me. The products are nice and hold up very well in my hair. I just wish we could get the right color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Deborah! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
