Couleur plus lumineuse que en commerce, le packaging est super et personnalisé. Je suis un peu déçue de ma couleur mais je vais voir sur la deuxième commande si cela est mieux suivant mes commentaires. Gros point négatif le kit shampoing et après- shampoing qui sont de taille miniature.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Lara - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas complètement répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour modifier votre couleur ! Chaque cliente est importante et nous sommes impatients de vous proposer une couleur qui répondra mieux à vos besoins. Nous vous avons envoyé un email aussi !
PUBLICADO POR:
Wendy H.
enero 7, 2020
Not at all what I expected
PUBLICADO POR:
Wendy H.
enero 7, 2020
I thought I was getting a medium brown with medium copper tones. I love the brown. They nailed the that. The copper was so vibrant and intense. I am very bold, but WOW! I almost ran to the store to get some brown to tone it down. I am going to shampoo again tomorrow and hope the copper settles down. I am definitely going to change up my color.
The hair color itself was wonderful. I was a little nervous as it seemed thin when I poured the developer and color out of the bottles. But as you mix it become very smooth and easy to work with.
I am definitely going to give it another try to get the copper toned down.
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PUBLICADO POR:
Shelagh C.
diciembre 20, 2019
Excellent colour set and personalised service
PUBLICADO POR:
Shelagh C.
diciembre 20, 2019
Excellent value for money. Loved the idea of personalised colour mix for me and posted directly to me as well! The colour mix was better than previous shop bought ones I've always used, there was no unpleasant odour and enough to cover whole head.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Shelagh - We're so happy to hear that you're enjoying Hair Color! We truly value your feedback and look forward to hearing from you again in the future!!
PUBLICADO POR:
Helene S.
diciembre 17, 2019
My color
PUBLICADO POR:
Helene S.
diciembre 17, 2019
Love the product it looks so natural and my hair is soft and shiny I recommend it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Helene- We're so happy to hear that you're enjoying Made For You custom color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
sheila D.
diciembre 13, 2019
it was to red i like a more medium auburn color
PUBLICADO POR:
sheila D.
diciembre 13, 2019
i like med auburn color
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sheila - We’re sorry to hear that you were unhappy with the results of your custom color. We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Magali K.
diciembre 6, 2019
Meilleur couleur
PUBLICADO POR:
Magali K.
diciembre 6, 2019
Très très satisfaite . Super couleur. Comme je le voulais.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Magali K. - Merci pour votre retour ! Nous sommes heureux de savoir que vous aimez votre couleur personnalisée !
Rien ne pourrait nous faire plus plaisir que de répondre à vos objectifs de couleur. Vous retrouverez plus de détails dans l’e-mail envoyé. L'équipe eSalon
PUBLICADO POR:
Britta W.
diciembre 2, 2019
Nun denn...
PUBLICADO POR:
Britta W.
diciembre 2, 2019
Ich habe mich, bei dem gesamten Bestell-und Lieferverfahren von eSalon sehr zuvorkommend behandelt gefühlt. Man wird stets auf dem Laufenden gehalten und die Fläschchen sind personalisiert/mit dem eigenen Namen versehen.
Der Färbevorgang ist denkbar einfach und auch nach der Anwendung fühlen sich die Haare an, wie vom Frisör gefärbt, was ein großer Pluspunkt ist.
Zu meiner 3-Sterne-Bewertung führt mich jedoch das Farbergebnis. Da habe ich deutlich mehr erwartet, denn meine Haare haben leider nicht den erwünschten leuchtenden Kupferton angenommen, sondern mehr einen anderen matten Farbton mit wenig Kupferreflexen. Zwar sind meine Haare nun sehr ebenmäßig gefärbt, aber ein paar mehr Farbpartikel wären mir lieb gewesen.
Ob ich noch einmal bestellen werde, kann ich zu diesem Zeitpunkt noch nicht sagen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Britta W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! Dein Team von eSalon
PUBLICADO POR:
Leah P.
noviembre 16, 2019
Not impressed with the Grey hair coverage on my past order.
PUBLICADO POR:
Leah P.
noviembre 16, 2019
The color is perfect on my hairs that are not grey.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Leah - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marie T.
noviembre 11, 2019
chocolat avec balayage miel
PUBLICADO POR:
Marie T.
noviembre 11, 2019
Je vais mettre en photo actuelle la couleur que je voudrai, ce n'est pas moi mais c'est cette couleur que je voudrai comme coloration, merci
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marie T - Merci pour votre commentaire. Nous vous remercions pour la photo, nous l’avons bien reçue. Grace a vos commentaires et photo, nous avons créé votre formulation sur-mesure. Nous avons hâte d'avoir votre avis !
PUBLICADO POR:
Claire W.
noviembre 7, 2019
Great color
PUBLICADO POR:
Claire W.
noviembre 7, 2019
Perfect color for me loved it! Just had too much as I thought I was only doing the roots 💁♀️
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Claire - We're so happy to hear that you're enjoying your Made For You custom color! We truly value your feedback and look forward to hearing from you again in the future.Keep an eye on your inbox for more details on the amount of color received.
PUBLICADO POR:
Roni W.
noviembre 3, 2019
Fried my hair
PUBLICADO POR:
Roni W.
noviembre 3, 2019
The cooler looks great on what hair is left and not fried and breaking off.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Roni - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ashley K.
noviembre 1, 2019
Didn't hurt my hair!
PUBLICADO POR:
Ashley K.
noviembre 1, 2019
I have had my hair done and intermittently done my hair for years. While achieving my ideal color has been a little bit of a struggle, the actual formulation of the product is great. Not at all runny, and left my hair with body and shine. If you knew the exact color you wanted I would definitely recommend!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ashley - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color, as it turned out different than expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Leah M.
octubre 28, 2019
Color Never Came Out Good
PUBLICADO POR:
Leah M.
octubre 28, 2019
After signing up for esalon I was excited for my new Auburn color. The first set of color made my hair look Kool-Aid red, I called my colorist and explained in great detail along with sending photos of how my hair turned out. The top of my hair was way darker than the ends. It was a mess. She sent me a new color and I gave that a try. She had assured me that she really understood. Well, I ended up with bright orange hair. No where near Auburn. Thank goodness this color washes out fast.
Not only is the color not at all what I wanted twice. The toner stains your hands for days and anything it gets on.
The product itself is extremely strong chemicals and burned and smelled horrible. The shampoo and conditioner sent with the product is such a tiny amount it didn’t even cover all of my hair.
I did cancel my membership and asked for a refund. I just can’t play around with my hair like it’s a wig.
The only reason I’m giving two stars is because they did issue a refund for my color. Not for anything else in the kit but just the color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Leah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Grace D.
octubre 10, 2019
Bruh.. IDK wat happened?!
PUBLICADO POR:
Grace D.
octubre 10, 2019
OMG! My hair has stripes of every color. From brown to orange to blonde and so many other various shades. I didn't think I did anything wrong, my hair was coated and I was sooo excited, I called my mom and was telling her how good I looked, but then boom 1 week later I look like a tiger in the wild.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Grace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gigi
septiembre 27, 2019
Good things don't always last!
PUBLICADO POR:
Gigi
septiembre 27, 2019
Looked fantastic ...for about a week! White hair was very evident after that. Instructions were followed to the letter.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gigi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Chantal L.
septiembre 23, 2019
la coloration me convient pour les racine, par contre j'ai besoin de refaire les
PUBLICADO POR:
Chantal L.
septiembre 23, 2019
La coloration me convient, pour les racines, par contre j'ai besoin de refaire les mèches;
D'autre part, je souhaite un envoi pour les racines que tous les deux mois, pouvez vous me confirmer que cela est possible.
Merci et bien cordialement,
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Chantal - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur. Nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. Nos experts en coloration ont été en contact par courrier électronique et se feront un plaisir de vous aider dans ce processus.
PUBLICADO POR:
Victoria B.
septiembre 18, 2019
Great experience
PUBLICADO POR:
Victoria B.
septiembre 18, 2019
Easy to follow directions, perfect color the first time!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Victoria - We're so happy to hear that you're enjoying your custom hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Laurence G.
septiembre 18, 2019
Couleur
PUBLICADO POR:
Laurence G.
septiembre 18, 2019
Bonjour, j'ai fais ma couleur qui est une coloration chatain clair cuivre doré et je trouve que la couleur est foncé. Comment faire pour obtenir une couleur un peu plus claire.
Merci pour votre réponse.
Bonne fin d'après-midi
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Laurence - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires.
PUBLICADO POR:
Jessica T.
septiembre 14, 2019
To dull
PUBLICADO POR:
Jessica T.
septiembre 14, 2019
The color is pretty just now what I was looking for.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
STÉPHANIE N.
septiembre 9, 2019
Coffret sympa et très comolet
PUBLICADO POR:
STÉPHANIE N.
septiembre 9, 2019
J'ai reçu un coffret très complet et très joli.
Je suis satisfaite de la qualité des produits mais déçue du résultat final.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Stéphanie- Merci de nous avoir contactés.Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie de couleur satisfaction est une chose que nous prenons au sérieux. Nous voulons travailler avec vous pour trouver une résolution et donner à vos cheveux la meilleure apparence qui soit. S'il vous plaît gardez un œil pour un email de nous sous peu. Nous vous contacterons pour remédier à la situation!
PUBLICADO POR:
Mary D.
agosto 23, 2019
Good, not great
PUBLICADO POR:
Mary D.
agosto 23, 2019
Let me start by saying, I went into this fully knowing how difficult blond hair is really hard to get perfect... I have had a few terrifying orange hair moments with at home dye jobs. So I know it’s not easy. With that said, I’ll say, thank god for purple shampoo... My roots come in dark, even though I am blond.. the length of my hair is a very light almost platinum blond. I requested the “lightest blond” color. My hair definitely looks better than it did going from dark dark blond to light blond but my roots are still darker than I would like. They also came out pretty orange. If they had turned more of a dirty or even a lighter blond color I would have been ok. I almost look like a strawberry blond now and you can still see where the roots grew out to. I will continue with purple shampoo and the tint rinse on my roots and hope for the best. On the upside, my whole head isn’t orange... just the roots and the darker parts of my hair
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Mary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker and warmer than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cheri H.
agosto 16, 2019
1st Run
PUBLICADO POR:
Cheri H.
agosto 16, 2019
This was the 1st time I have colored all of my hair, only highlights in the past. The experience was great with esalon. A few adjustments needed to color and the instructions. Looking forward to next time.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cheri - We 're sorry to hear your initial color turned out different than expected. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Sandrine C.
agosto 8, 2019
Blond doré
PUBLICADO POR:
Sandrine C.
agosto 8, 2019
J'ai indiqué avoir les cheveux épais, si je n'avais pas eu de produits à la maison je n'aurai pas pu faire toute ma tête avec cette couleur. Je suis contente même si je ne suis pas blonde dorée mais plutôt blonde vénitienne...
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandrine - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Colour Happiness est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez votre œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires.
PUBLICADO POR:
Nathalie A.
julio 31, 2019
Decu
PUBLICADO POR:
Nathalie A.
julio 31, 2019
Jai commandé une couleur violet je me retrouve avec un beau chatain! Aucune lueur, aucun reflets de violet a l'horizon!!! Vraiment très très déçu du résultat! Par contre niveau couvrance des cheveux blanc pas de soucis. Mais bon les coloration de grande surface ont le même effet!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Nathalie - Nous sommes désolés d’apprendre que votre coloration n’a pas répondu à vos attentes. Notre garantie eSalon Colour Happiness est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez votre œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaire
PUBLICADO POR:
Rachel D.
julio 25, 2019
Not enough shampoo and Conditioner I have a lot of hair
PUBLICADO POR:
Rachel D.
julio 25, 2019
Exactly what am I to do with the tiny amount of shampoo and conditioner u supply?? I have a lot of hair and this barely covers half my head..the boxes the the dollar store offer more product and makes your hair feel softer then the product u offer..THE COLOR yes it’s great even though I haven’t achieved my exact color yet but we getting there. Can a girl get more shampoo and conditioner,I’m paying enough for it that’s for sure!!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Rachel - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kellyann M.
julio 23, 2019
Color Choice
PUBLICADO POR:
Kellyann M.
julio 23, 2019
I love the product but I need a much darker color. My color was adjusted to a golden brown however my gray roots look almost green not matching my base color. I do love the shampoo and conditioner that's provided. I just need a much darker color for my roots as now I am still two toned. This will not discourage me from ordering again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kellyann- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jen R.
julio 21, 2019
Not Satisfied
PUBLICADO POR:
Jen R.
julio 21, 2019
The kit arrived and it was amazing. The color seemed perfect and the instructions very clear. I followed the instructions and had no problem. Nine days later the color at my roots is gone and the red tone I asked to help neutralize is back.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jen- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Marsha W.
julio 15, 2019
Great hair coloring product....
PUBLICADO POR:
Marsha W.
julio 15, 2019
Great hair color products, they stay on a long time and the color stays even. My hair is still soft and supple. Love this product and would suggest anyone wanting to color their hair to use eSalon!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marsha- Thank you for your feedback! We are so happy to hear that you have been loving your eSalon custom color results. Please feel free to rech out to [email protected] if you need any assistance. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Kim G.
julio 11, 2019
Love it
PUBLICADO POR:
Kim G.
julio 11, 2019
Love my hair
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - We're so happy to hear that you're enjoying your custom hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Maria R.
julio 7, 2019
Not what I expected!
PUBLICADO POR:
Maria R.
julio 7, 2019
My grays are still showing! I followed the instructions to the point. I do have to say that I love the color on the rest of my hair. I really wanted to Love this product.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ugly dyed head
julio 3, 2019
Colour is completely wrong
PUBLICADO POR:
Ugly dyed head
julio 3, 2019
I normally use Garnier Olia 7.40 intense copper, and love the original colour but it fades quite quickly into light ginger. Natural colour is dark blonde. Been dying my own hair since age 14, I'm almost 28 now.
Thought I'd give a "custom" colour blend a go, to see if esalon's "7.40 intense copper" could be intense for longer, and the first pack seemed like a great deal. The pictures for my natural colour / dyed colour / goal colour matched exactly what hair I have and wanted ... yet the colour turned out a hideous dark reddish brown.
Did the colourist misunderstand or something?
Orange dye over already ginger / dark blonde hair is not a difficult thing to achieve! Now I'm hoping it WILL fade so I won't have to strip the colour to dye my normal colour back over!
The dye itself stinks so badly of ammonia it's terrifying. As soon as a little touched my hair out of the bottle it made my eyes sting and water. Consistency is exactly the level between runny and goopy that it splatters everywhere.
So basically I spent about an hour crying and getting dye all over the bathroom and myself for a colour I absolutely hate and will likely have to spend extra money on fixing.
I regret putting this on my head and won't be using esalon again. My store-bought box dyes have never let me down like this.
Edit: all the “colour expert” can do is give me a “slightly lighter” shade of the same dye ... it’s entirely the wrong colour! Do you not understand??
I still have to bleach/strip the darker brown colour myself, after which I’ll be using my usual dye and not this. And my roots haven’t been fully covered, and are especially visible at the back where the dye sat for a shorter period of time but still longer than instructed. This is going to be a huge hassle.
Literally had to dye ginger to be more ginger, and they didn’t manage that. Steer well clear.
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PUBLICADO POR:
Shannon
junio 29, 2019
Turned my hair an unnatural orange, but partly my fault.
PUBLICADO POR:
Shannon
junio 29, 2019
Turned my hair orange. My mom literally said, "you look like bozo the clown." This is not my first time coloring my hair at home. Esalon called and spoke to me about how to fix it and gave wonderful customer service. One start to three.
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PUBLICADO POR:
Mary-Ellen O.
junio 27, 2019
Happy enough!!
PUBLICADO POR:
Mary-Ellen O.
junio 27, 2019
Hello!! As with before the shine in my hair is incredible with good enough grey coverage. I got my friend who is a hair dresser so i have better coverage of my greys than last time! Again the colour wasn't the auburn i thought i had requested it is red. A vibrant red. I am though happy with the overall product i just can't get the auburn/copper that i am looking for. This of course i would say is my fault in my ordering not the product. Any advice is greatly appreciated! Thanks again x
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Mary-Ellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen D.
junio 26, 2019
made my hair dry and lifeless
PUBLICADO POR:
Karen D.
junio 26, 2019
I loved the convenience of this concept. The packaging and price point is superior. I noticed monthly my hair change in texture and sheen with use, not for the better.😣I have been meticulous about the processing time and application to the letter of instructions.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Beata S.
junio 21, 2019
I love the color! I hate washing this stuff out
PUBLICADO POR:
Beata S.
junio 21, 2019
I have been doing my own roots using this color for about 5 months now. I love how the color looks. I love how easy it is to put on. I love that the literary everything I may need is enclosed in a cute package that’s shipped to my house monthly. There’s even stain protectant and stain remover. Seriously!!! Amazeballs!!! I love that when I needed to adjust the color I had a conversation with a stylist who adjusted it 1/2 and then another 1/2 shade until we reached a perfect personalized color. What I hate is the color consistency once it sits for 30 minutes. It becomes waxy, tacky, and so hard to take out that you literally have to massage it for 3-5 minutes to get it out! It takes at least 3 shampoos to do this... and takes out a bunch of my hair! I guess there’s a home remedy where you mix a tablespoon of baking soda into the shampoo and then rinse. But I just found out about it and haven’t given it a go yet... also I’ve been told that they’re changing the product to eliminate the waxiness. We’ll see
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Beata - While were happy to hear you're enjoying your custom hair color, we apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have discussed your hair color needs and how we can best assist you after your experience and moving forward. We look forward to hearing feedback from you in the future.
PUBLICADO POR:
Glorie E.
junio 6, 2019
Great color and service!
PUBLICADO POR:
Glorie E.
junio 6, 2019
Great color - everything I need is in the box! My hairdresser likes it too!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Victoria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
LolaM
mayo 20, 2019
Better than store bought
PUBLICADO POR:
LolaM
mayo 20, 2019
Ok. I will be changing the formula. Pros: Covers greys effectively and lasts forever without brassiness or fading.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lola- Thank you for your review! We are so happy to hear that you are enjoying your color and coverage as well as your color's lasting power. Our color is custom-blended, and we are always happy to adjust based on your feedback. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Elena D.
abril 25, 2019
Beautiful vibrant hair color
PUBLICADO POR:
Elena D.
abril 25, 2019
There is enough product to cover all your roots. Leaves your hair soft and shiny.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Elena - We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
.
abril 19, 2019
Great color...gone in one wash!
PUBLICADO POR:
.
abril 19, 2019
I LOVE the color and tried a second round to see if it was just a fluke the first time that the brilliant color I loved...it was gone immediately after I washed. I contacted a specialist for the next one, and was assured it would be more durable/permanent, but alas, I loved my new color again, and said goodbye to it after the first hair wash. It's still a color, and I followed timing and directions to a T...but am looking for a more lasting solution. Thank you!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alyce- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Lonnie C.
abril 3, 2019
Very satisfied
PUBLICADO POR:
Lonnie C.
abril 3, 2019
Was very happy with the change .
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Dawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patti M.
marzo 16, 2019
Hair Color
PUBLICADO POR:
Patti M.
marzo 16, 2019
Color is beautiful. It took a couple of days and a washing to get the right texture and look...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patti- Thank you for your feedback! We are so happy to hear that you are enjoying your custom color results. We will be reaching out further with some tips and tricks to help improve your color experience. Thanks for choosing eSalon!
PUBLICADO POR:
Jackie R.
marzo 14, 2019
Custom Color Set
PUBLICADO POR:
Jackie R.
marzo 14, 2019
Have complained numerous times about red tones, but still getting them! Even after changing my color last time. I ended up going to a professional salon for highlights. I haven’t had so many compliments about my hair in a long time. Deciding whether I will continue with esalon after so many disappointments.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dee W.
marzo 11, 2019
Faded
PUBLICADO POR:
Dee W.
marzo 11, 2019
Made my hair dry. The color faded. I usually use L’Oréal . I’ve never had any problems with it fading or making my hair feel dry. And, it’s half the price!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dee- Thank you for reaching out to us here at eSalon! We are so sorry to hear that our product did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen Gail G.
febrero 26, 2019
Shades
PUBLICADO POR:
Karen Gail G.
febrero 26, 2019
Good value and quality, would recommend choosing a shade lighter than you want though as they run darker than expected.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
HERMI PHINE L.
febrero 21, 2019
My hair got so dark .
PUBLICADO POR:
HERMI PHINE L.
febrero 21, 2019
Hi. I wanted to go lighter ( I was medium brown originally) . My box arrived last night and I was so excited to go lighter . I don’t my hair late last ( as instructed 30 mins ) and when I went to work and we were out to lunch I noticed my hair was darker and my staff noticed it too. Help!! I want to go lighter or I want to at least put a balage or something... help
Hermie Phine
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hermie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. It appears you previously indicated your hair was dark brown, and the selected color was dark brown. Color chemically cannot lift or lighten other hair color, but we are happy to work with you to adjust to better suit your needs if we are able to. Please keep your eyes out for an email from us. We will be reaching out shortly!
PUBLICADO POR:
Jayne O.
febrero 10, 2019
Like it very much
PUBLICADO POR:
Jayne O.
febrero 10, 2019
I really like to colors and using the colorist to help obtain the correct shade.
The product is good quality
Thanks,
Jayne
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jayne- Thank you for sharing your feedback! We are happy to hear that you are enjoying your eSalon custom color and service. Our team of licensed colorists is here for you each step of the way. Thanks for choosing eSalon!
PUBLICADO POR:
Jacklyn K.
febrero 7, 2019
So dark
PUBLICADO POR:
Jacklyn K.
febrero 7, 2019
I talked with my colorist, we agreed on going lighter to darker SLOWLY. She says dark blonde. I am thinking more light or medium blonde I looked up dark blonde and said ok. I colored my hair and this is the darkest blonde I ever seen. It is brown. My hair feels great but not use to going so dark so fast. I am 60 and was told don't go darker because it pulls your face down and you look older. Idk but all in all great product but drastic change. I need highlights now.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jacklyn- Thank you for reaching out. We are sorry to hear that your color came out darker than you were expecting. It appears that we lightened your original selection of Medium Brown to Dark Blonde after your color consultation. We're sorry to hear that this color is too dark for your preference! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Thanks for choosing eSalon!
PUBLICADO POR:
Irby E.
febrero 7, 2019
Color a litle dark
PUBLICADO POR:
Irby E.
febrero 7, 2019
I like that i can choose when i can get my color sent to me. My color was pretty dark this time. I would like for it to be a little lighter
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Irby - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mrsmadhunter M.
febrero 5, 2019
color to dark
PUBLICADO POR:
Mrsmadhunter M.
febrero 5, 2019
The colors are way to dark and still have a red tone. I like it light and ashier.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mrsmadhunter - Thank you for reaching out! We are sorry to hear that your color formulation came out darker and more red than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Michele V.
febrero 3, 2019
Still orangey and brassy sigh.
PUBLICADO POR:
Michele V.
febrero 3, 2019
Thank you for adjusting the color. I like it better and it covers gray better so far. The color on the roots is still a bit orangey and brassy however the color to the rest of the hair (length and ends) I like a lot. It looks like what I hoped a dark ash blonde would look like. Any ideas on what to do to avoid so much brassy orange at the roots? I appreciate your assistance.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michele - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Colleen K.
enero 19, 2019
nice color
PUBLICADO POR:
Colleen K.
enero 19, 2019
nice color, easy to apply, appreciate the fact that I don't have to remember to go to the store to get hair color when it is time to color my hair.
That being said. I don't feel it is any better or worse than good quality drugstore brand hair color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Colleen- Thank you for your feedback. We are happy to hear that you enjoyed our color! One major advantage of our service is that we can easily adjust the color based on your feedback, and you have the ability to consult with a colorist any time. If you need any assistance, please feel free to reach out to [email protected]. Thank you for reaching out!
PUBLICADO POR:
Sherise K
enero 8, 2019
Best color
PUBLICADO POR:
Sherise K
enero 8, 2019
Love the color will use always
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sherise - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Denise w
diciembre 17, 2018
Perfect!!!!
PUBLICADO POR:
Denise w
diciembre 17, 2018
Excellent/perfect color. Easy to do. Feel great about doing it myself. Adding below color next order. Love it!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Denise- Thank you for taking the time to share your feedback! We are so happy to hear that you are enjoying your eSalon color. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Jodie C.
diciembre 3, 2018
Home color
PUBLICADO POR:
Jodie C.
diciembre 3, 2018
I love 💕 this color! Easy to apply and they work with you to get the exact perfect color your looking for!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Jodie- We are happy to hear that you are enjoying your eSalon color! Thank you for providing your feedback. Please feel free to reach out to [email protected] if you need any assistance!
PUBLICADO POR:
Shai W.
noviembre 20, 2018
Color and highlights
PUBLICADO POR:
Shai W.
noviembre 20, 2018
Now we changed it is good.. Still wanted it a bit lighter but....with your new products I am so happy..the highlight kit is awesome...thank you so much...You made a disabled woman's day... I feel pretty. First time in a long time... So thank you.....An your competitors Like. Madison reed suck..... No coverage an drys your hair out like the desert....... I send everyone your way.... I have a brain injury. An everything is hard for me. With a little help I can do my Esalon myself.... Thank you so much.....
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shai - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to discuss your next color order. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Candace T.
octubre 31, 2018
Just Brown
PUBLICADO POR:
Candace T.
octubre 31, 2018
I was hoping for some more purple - what I got was basic brunette. I am excited to try my next application after requesting more purple be added :) Everything else is awesome!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Candace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sydney A.
octubre 25, 2018
Nice color, but my hair says ouch
PUBLICADO POR:
Sydney A.
octubre 25, 2018
So, my hair was BAD. My roots were really grown out and my hair color was turning into a copper mess, so I knew it was time for a change. I planned on going to the salon, but grad school is not only taking my money, but also my time away from me. I decided that this was the next best thing. The positives, best website ever. I really felt like my hair was being taken care of by my colorist. The color matched for me was ideal. Also, 10/10 for packaging and cuteness. I felt like it was *made for me.* Customer service is on a whole other level. I was reading reviews, waiting for my package to arrive and noticed others said the dye made their hair feel gummy. I was told by customer service to prep my hair with a hair masque the night the night before. I followed those instructions and prepped my hair. BUT my hair was really left feeling thirsty and sad. As I was shampooing the color out in the shower, I said goodbye to multiple strands of hair that didn't survive the battle. A week later and my thick hair just feels dull. I was hoping I could rely on this service for all of my color needs, but I might be giving up. Don't get me wrong, the color is nice, but the damage is no good. :/
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sydeny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roxy M.
octubre 23, 2018
08/16/18 Custom Color Set Review
PUBLICADO POR:
Roxy M.
octubre 23, 2018
Hello--
Thank you for your work in creating my latest color set. I liked the color, but perhaps you could add more red? I wear my hair (color and style) as intense and outrageous as possible! I am a child of the '80s, and I still love Manic Panic--does that tell you anything? ;)
Also, this color seemed to fade faster than the previous color. Is that possible? Might you have changed your product formula and/or ingredients?
Thank you very much!
--Roxy
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Roxy. Want to tweak your tone? Simply give us a call or click "Adjust Color" in your account to let your colorist know what you'd like. You can ring us at (866) 550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm PT. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Yolanda G.
octubre 17, 2018
Great color, but did not cover for as long
PUBLICADO POR:
Yolanda G.
octubre 17, 2018
As always the color was perfect. It matches my natural color very well. Not sure if it's because of how I put it on or what, but my grey is already beginning to show.
Have not gotten to the highlights I purchased, may try that this weekend.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Delia K.
octubre 15, 2018
Dee Dee K
PUBLICADO POR:
Delia K.
octubre 15, 2018
Complete Kit ! Put together nicely , Color Great !
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Delia - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
April D.
octubre 11, 2018
Grey coverage lacking
PUBLICADO POR:
April D.
octubre 11, 2018
The color was nice. I love the kit and friendly instructions. I left the color on as prescribed after timing application and everything as recommended. My greys were visible just a couple/few days later.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
April - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Mimi C.
octubre 6, 2018
Ruin my expense Japanese straightening work
PUBLICADO POR:
Mimi C.
octubre 6, 2018
I straighten my hair too and it is a constant struggle for me. The coloring is strong and it override my Japanese straightening that costs hundred of dollars! NO MORE. I am using all Organic dye now, my hair is so soft!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mimi - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color and how it reacted with your Japanese straightening. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you reaching out!
PUBLICADO POR:
Michelle C.
septiembre 12, 2018
Great now
PUBLICADO POR:
Michelle C.
septiembre 12, 2018
I like the color you made for me on the last shipment. I have not tried the highlighting kit yet, because I am not sure how to use it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Karin B.
agosto 21, 2018
Results are just as promised
PUBLICADO POR:
Karin B.
agosto 21, 2018
Best natural color ever....dating back to when I was in my early 30's! I had my hair cut (unusually) short to make sure that I would have enough coloring agent.....could have left it 'mid-length' as there was colorant to spare! Wow, I am over 70 and have never had such a beautiful hair dye experience....have done it at home for 20+ years. I am more than 'satisfied' and wish my two Ohio daughters would stop spending $75 to have an attendent do the SAME steps as I have just done (myself) at home....Everything in the radio ad came 'true'!
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Desiree R.
Respuesta de nuestros expertos
Karin - We're thrilled to hear that you're enjoying your customized hair color. We look forward to our next opportunity to delight you!
PUBLICADO POR:
Briar B.
agosto 15, 2018
Color
PUBLICADO POR:
Briar B.
agosto 15, 2018
I really liked how the product didn't really smell and since I'm a stylist myself I have smelled some strong colors. I love the shampoo and conditioner. I even love how the product went on , but the color matched what I already had I wanted something more ash tone.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Briar - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
queenski
agosto 11, 2018
Still working on it
PUBLICADO POR:
queenski
agosto 11, 2018
still trying to get the right color for me. haven't given up yet. looking forward to the next formulation!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Queenski - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathy P.
agosto 3, 2018
Color set
PUBLICADO POR:
Kathy P.
agosto 3, 2018
Im impressed with how much longer my hair color lasts as compared to the store bought boxed color i used to purchase. The tone is a lot less brassy (I'm a redhead) and looks much more natural. Im on my 3rd or 4th kit n still trying to perfect my personal color preference as well as application process as its always turning out a little too dark for me. But i sincerely believe thats because MAYBE I'm not doing it applying it perfectly correctly yet. Its a learning curve. But this kit is very professionally packaged and the quality of the color is equivalent to salon coloring in my opinion
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Diane G.
julio 27, 2018
The color came out black on my ends and my roots were red
PUBLICADO POR:
Diane G.
julio 27, 2018
Its was as good as the store bought ones for 2x to 3x the price
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Aurora P.
julio 25, 2018
Mahogany red
PUBLICADO POR:
Aurora P.
julio 25, 2018
I don’t color my hair often since I have little gray. And when I do, I dye it myself at home (typically soft black). My 50th birthday is coming up so I wanted to have a big change and go with mahogany red. I felt that my best results would be to have my hair colored professionally. And thus I came to eStudio Color Studio. My experience over all was pleasant and welcoming. The salon is beautifully appointed and clean. My colorist was polite, professional and quite helpful. We discussed my wishes and she explained that she couldn’t give me a lighter shade of red given my dark base. I told her that this was perfect as I wanted a dark shade of red.
I showed her some internet pics and said that I wanted “Mahogany Red”. After two hours of processing, shampooing and styling, I was ready for my results. My hair looked beautiful, shinny and nicely styled but it wasn’t RED!
My hair looks soft black which, I could have done myself at home!! 😩 I was tired and hungry at that point and the only thing that I managed to say is that it looked too dark. The colorist said that I could go back and get a “light set” at my next appointment which may give me more of a red hue.
My mom was with me at the appointment and on our way out she said “I heard you ask for Mahogany Red but I just don’t see it, maybe in the sunlight??!” But no, not in the sunlight either. And to add insult to injury, we ended up having to pay $7.00 for parking, even after the validation!!! ☹️
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Aurora - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Nikki K.
julio 23, 2018
Nice, gentle color
PUBLICADO POR:
Nikki K.
julio 23, 2018
Easy to follow instructions, gentle on hair but I’d ask for more gray coverage next time. I will try it again. Happy w/ all else!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Nikki - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Amanda L.
julio 4, 2018
Fading very fast
PUBLICADO POR:
Amanda L.
julio 4, 2018
Loved the product and the color. Fades within a week.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Vicki P.
mayo 30, 2018
Color
PUBLICADO POR:
Vicki P.
mayo 30, 2018
I love what colorist does.. I'm very picky about my hair and so far they have listened.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vicki - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Jenna M.
mayo 17, 2018
Purple tone - no purple at all
PUBLICADO POR:
Jenna M.
mayo 17, 2018
Ordered the purple toned hair color. Did a test strip and loved it - purple color came through and looked great after rinsing and drying it. Colored my whole head and no purple - no tone - know have a brown with reddish tones, which is an okay color, but not what I wanted, but product is easy to use
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Arianna P.
mayo 17, 2018
Sticky/ waxy residue is extremely frustrating
PUBLICADO POR:
Arianna P.
mayo 17, 2018
I have been using e-salon for over a year now. I really like the custom color; I have medium, ashy, brown hair that tends to become brassy with store-bought hair color so when the e-salon colorist added enough ash in my second order the color was almost identical to my natural hair avoiding undesired brassiness and giving me soft and shiny hair. The gray coverage is also excellent (I am in my early 30's but have had grays since 19 so I know the deal!). Anyway, for all these reasons I put up with a big inconvenience: having to wash my hair at least 5-6 times to get the sticky/waxy residue off my hair. I initially contacted customer service and they suggested to use bicarbonate and to rub my hair with some of the product left in the bottle immediately before washing my hair but that only reduced the # of washes from 7-8 to, as I said, 5-6 times. It has become extremely frustrating to spend so much time, effort, shampoo and water just to color my hair (especially during this time of the year where it grows like crazy) so it does not make sense for me to continue using it as much as I like the other features. I also wonder if the color would stay even longer if I didn't have to wash my hair that many times the first day I apply the color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Arianna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Twyla M.
mayo 14, 2018
Dark but vibrant
PUBLICADO POR:
Twyla M.
mayo 14, 2018
First let me say I was VERY impressed with the kit. Bravo! Due to extenuating circumstances I could not color right away unfortunately. I’ve colored my hair at home many times but I must say this was my messiest application. Probably mostly my fault. I got color all over the bathroom. I liked the way the color rinsed out pretty easily. The finished color came out darker than I expected so I may try to change that before you ship my next order. The color was nice in that it had high and low lights and it blended well. I would suggest longer gloves lol. I’m hoping after a few washes it lightens up a little and more red shows through. I have only a little gray right in the front of my hairline so I was disappointed when I still saw a few gray hairs after coloring. That was the first place I put color so I’m sure I gave it ample time. Overall I really liked the product. I only gave it three stars though because of the darker than expected color and the few grays still showing. I would, however, recommend eSalon to friends and family.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Twyla - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diana W.
mayo 10, 2018
My new colour
PUBLICADO POR:
Diana W.
mayo 10, 2018
I love my new colour your the best
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diana - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
cara C.
abril 26, 2018
Review
PUBLICADO POR:
cara C.
abril 26, 2018
Shipping was smooth and it was packaged so nicely, I didn't use the whole amount since I using to cover a little grey after a few showers I started to see my grey slowly showing, I think I need something to deal with deal with very resistant grey hairs. Thank you everything else was so nicely done. Cara
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cara - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Denise H.
abril 19, 2018
Use to like
PUBLICADO POR:
Denise H.
abril 19, 2018
When I started using this product I loved it. My hair color was perfect. The more I use it my hair gets darker and darker each time. I’m using the same color and following the directions exactly. My hair feels healthy but just looks darker. I’ve got to go back to my salon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Denise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Marjory M.
abril 18, 2018
Quality color but...
PUBLICADO POR:
Marjory M.
abril 18, 2018
Suggested hair styles based on age and face shape. What is a good color without the right cut.My hair is long age 58 I need a change to enhance my new color. Hair is now middle of back. Makes the age show !!! Suggestions welcome!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marjory - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Donna M.
abril 10, 2018
Dry ends
PUBLICADO POR:
Donna M.
abril 10, 2018
I love the color. I end up leaving the color on longer than normal to cover the resistant grey, as a result my hair is extremely dry and brittle. Help!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Donna - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sophie H.
marzo 30, 2018
Completely different colour.
PUBLICADO POR:
Sophie H.
marzo 30, 2018
I had very light blonde hair, and decided to try this product to go a deep mahogany with a red tint. I was so excited! The package was fab and everything arrived when it said it would. I followed all the instructions to the letter as I didn’t want to get anything wrong, even had a friend help so I didn’t miss any bits.
Washed and dried my hair, and it’s rose gold at best. It literally looks 3 shades darker, and a little warmer. My partner literally said he couldn’t see a difference...
I will never try this again! Absolute waste of money!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sophie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Dava H.
marzo 20, 2018
Finally found my color
PUBLICADO POR:
Dava H.
marzo 20, 2018
This is my third box and it’s been adjusted each time. I’ve finally got my hair the color that I want. It just took a few tries. It’s great!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dawn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mariela L.
febrero 10, 2018
Nice
PUBLICADO POR:
Mariela L.
febrero 10, 2018
Omg I’m so excited
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mariela - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Amanda R.
febrero 1, 2018
Faded so fast
PUBLICADO POR:
Amanda R.
febrero 1, 2018
Upon first inspection I was so excited about this! The packaging was so cute and it really seemed promising. I’ve been coloring my own hair for more than 10 years so I was excited about the possibility of something even better! After washing and drying I was pretty happy. The color was mostly what I expected. I went from a very light blonde to a dark copper blonde. Two days later after washing my hair it seemed a little lighter. Now it’s 10 days later and my hair has basically returned to its original light blonde. I’ll go back to the products I used before this that give me 5/6 weeks of good color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Patricia P.
enero 19, 2018
It has completely faded back to my original color within a week!
PUBLICADO POR:
Patricia P.
enero 19, 2018
When I first did the color on January 11th, I was thrilled with the results. I followed the directions to a tee. The color was just as described. Not even 3 days later I noticed it was getting much lighter. I used the red enhancing shampoo in the shower that day and it was a litter better but not like day 1. Today is day 8 and the only color that is in my hair is on the roots. The rest is completed gone. I used a high end color shampoo and conditioner whenever I wash my hair. With all my other colors I usually went 6 to 8 weeks in between coloring. This one I'd have to do it every week. Sorry but I won't be using this again. I'm really disappointed because I loved the results I had for 2 whole days.....
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patricia - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Derelys B.
enero 16, 2018
Haircolor probably wont work for me:(
PUBLICADO POR:
Derelys B.
enero 16, 2018
You did not wait for me to send more info, & my picture, before sending out the haircolor!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Derelys - Thank you for your feedback. We apologize for the disappointing experience you had with us. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Betsy A.
enero 15, 2018
Did not cover gray
PUBLICADO POR:
Betsy A.
enero 15, 2018
I like everything about the product packaging, shipping time, ease of use and instructions. I wasn't let down until after my hair dried and I could still see ALL my gray.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Betsy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Denise B.
enero 2, 2018
Nice color, not so nice gray coverage
PUBLICADO POR:
Denise B.
enero 2, 2018
Even after my color being adjusted to better cover gray, after just a few weeks they are back in full force. I hardly have any grow out and am feeling the need to do something about all the gray. My drug store brand worked better at keeping the gray at bay!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Denise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Patti G.
diciembre 1, 2017
Hair continues to come up too red/gold
PUBLICADO POR:
Patti G.
diciembre 1, 2017
My hair was a hodgepodge of gray and dark blonde roots and over processed ends. The formula did a really good job of bringing all the colors into a nice blend. I really love the addition of pearl for shine. Even though I cautioned the colorist in my notes that my hair comes up very red, the formula was not cool enough and processed too much red/gold. A neutralizing shampoo helps to tone that down. I sent pictures and feedback and am hoping my next formula will give me the cooler, shiny beige I'm looking for.I'm sorry to say the next formulation and the one after that did nothing to address the brassiness. I'm giving it one more shot, asking for a cooler formulation in hopes that we can get this right. I like the idea
of this service. 😊
12/1/17 update: The last formulation came up a Carmel color on my roots. Still too much red, but better. I’m giving it one more shot. I’ve asked for an ash color base in hopes that it will neutralize the red. Surely with all the pigments available to eSalon, they should be able to come up with a cooler color for me.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Debbie -We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Kelly C.
noviembre 27, 2017
Still no covering the grey
PUBLICADO POR:
Kelly C.
noviembre 27, 2017
My color is still nice covering all grey
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Kelly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Soci G.
noviembre 27, 2017
What happened?
PUBLICADO POR:
Soci G.
noviembre 27, 2017
So I’ve been using e-salon for a while and have had great results. I decided to be adventurous because I believed that I would get similar results considering I’ve had a good experience with the last formulas I’ve used. Well, I decided to try and go for a deep auburn. I received my color as well as a gloss for the part of my hair that was already colored. The formula was great! The initial results were beautiful, I loved the deep red I got...the only problem I had is that it didn’t last after my first wash! I use the Joico color endure shampoo so I highly doubt that was the cause for my beautiful red now being back to the brown it was before. My roots are still a bit red but my ends are brown. The color looks a bit of a brassy dark brown under the sun.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Soci - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Donna G.
noviembre 19, 2017
Great!
PUBLICADO POR:
Donna G.
noviembre 19, 2017
The color was awesome made me look 10 years younger. This product did not damage my hair.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Donna - We're thrilled to hear that you're enjoying your custom blended hair color. We look forward to our next opportunity to delight you!
PUBLICADO POR:
Newanna M.
noviembre 18, 2017
Made hair too dry but color spot on
PUBLICADO POR:
Newanna M.
noviembre 18, 2017
Color was spot on. Not too strong of an odor. Shampoo and conditioner smell great. Did had a few spots of breakage in my hair where a few very small knots or tangles came out in chuncks. The product needs a better conditioning or protection to it. But I loved that the color was spot on. Did not cover all greys. I like them anyways so that was ok.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Newanna - Thank you for your feedback. We apologize that our Made For You hair color left your hair feeling dry. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angie M.
noviembre 1, 2017
My gray just won't grab the color
PUBLICADO POR:
Angie M.
noviembre 1, 2017
Overall your product is great hair color and love the shampoo and conditioner. My problem continues as it did when buying boxed hair color. I am so gray resistant that even leaving the color on only roots longer than advised does no different. I am very good at painting color in 1/8 inch sections like a professional and use very good color hair shampoo and conditioners. Within 3 shampoos, i am spraying or painting in a temp color. Your team has been great trying to help as I have now used your product 3 times. I will not give up yet! Determined there is a formula to color me at least 2 weeks. I will send a pic after next shampooing to my color expert to work her magic.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Angie-"We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for."
PUBLICADO POR:
Heather C.
octubre 19, 2017
Shipping
PUBLICADO POR:
Heather C.
octubre 19, 2017
My daughter and I both ordered hair color from here the 10th. She got hers three days later. I am still waiting ten days later even though it has said it shipped. I was super excited for this and am still waiting.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Heather- Thank you for sharing your feedback. We apologize that your order has not arrived! We have gone ahead and reached out to you in regards to this matter to ensure that you receive your order.
PUBLICADO POR:
nancy W.
septiembre 29, 2017
Thank you to Alix [only 1 star worked]
PUBLICADO POR:
nancy W.
septiembre 29, 2017
September 7th, Alix patiently helped me convey adjustment for next custom color. Please be certain he receives my grateful appreciation, as it is exactly what i hoped for ! Thank you Magic Alix!
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Nancy - We're thrilled to hear that you're enjoying your custom color. We will deliver the message to Alix. We look forward to our next opportunity to delight you!
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