I wanted to adjust my color from a dark brown with reddish highlights to more of a chocolate brown color. That is not what I received. My color is a flat dark, dark, dark brown now. I don't like it at all.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Donna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Michelle E.
junio 28, 2018
Demi-Permanent dried my hair out
PUBLICADO POR:
Michelle E.
junio 28, 2018
My hair became very dry, I followed and pre-read the directions in the box(not rocket science). No response from my "Colorist" . I had to go buy a moisture mask for my hair :0( This is the first Demi that ever dried my hair out which it was drying like a permanent color would be(maybe mix-up) and the color was more brown than red(sad face). I only use Demi on my locks. Super hopeful this would save me from the salon time, unfortunately this was a terrible experience back to the salon for me..
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
sheila E.
junio 27, 2018
Did Not Cover My Gray
PUBLICADO POR:
sheila E.
junio 27, 2018
Disappointing. Messy and resulted in little noticeable improvement.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sheila - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Karen W.
junio 27, 2018
Color
PUBLICADO POR:
Karen W.
junio 27, 2018
I have medium blonde hair. I follow the exact instructions for the copper cover. After processing, the only difference was a few strands of copper hair.
Please cancel any further shipments.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erin S.
junio 27, 2018
Something went wrong
PUBLICADO POR:
Erin S.
junio 27, 2018
I followed all the instructions and this was more brown and less reddish brown. So now my hair is brown.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Erin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Debbie P.
junio 27, 2018
Root touched up
PUBLICADO POR:
Debbie P.
junio 27, 2018
I followed instructions and it didn’t fully cover the gray. I will have to touch up again
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debbie - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Kerri A.
junio 26, 2018
Took me 3 days to get it washed out of my hair
PUBLICADO POR:
Kerri A.
junio 26, 2018
In filling out the questionnaire an saying that I have long thick curly hair I was excited because i thought that i would be sent enough product to color all of my hair and and whatever else would be enough. The shampoo and conditioner packets were maybe 1/2 a tbsp and did not even begin to cover my hair. This product is so waxy, day one my hair looked like i hadn't washed in in a month! It was heavy and greasy, day 2 my roots,were still clumpy and greasy and my ends looked like crap. Finally after 3 days I think it is all rinsed out, I'm not happy at all
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kerri -We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Deanna T.
junio 26, 2018
Color
PUBLICADO POR:
Deanna T.
junio 26, 2018
The color does not stay on roots very long it seems like I get two weeks and then the gray starts coming out on the roots.its very upsetting. This is my last order . Please send now and I don’t want anymore. I want to cancel my contract. This is the last order. Send now please and I don’t want anymore orders. Thanku
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Deanna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Jacqueline H.
junio 25, 2018
Not Happy At All
PUBLICADO POR:
Jacqueline H.
junio 25, 2018
Product was very runny. Making it hard to apply with a brush/bowl set. Better designed for bottle application. Color selected was a Blonde with Copper. It was to take my very light blonde hair and make it a bit more of a strawberry blonde. I got mid level brown almost auburn. I'm VERY disappointed in the color. It will take months for this to fade out, or risk damaging my hair to strip or bleach it back to normal. This was a waste of $40.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jacqueline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jessica T.
junio 24, 2018
Darker than expected
PUBLICADO POR:
Jessica T.
junio 24, 2018
My hair prior had a at home dye treatment that faded to coppery red. I wanted to get back to my natural color, which is a dark brown. I did my hair last night and the color looked almost black (which I am ok with), but that damn red is still there too. Was hoping to get rid of that completely.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa F.
junio 24, 2018
Results were not as expected
PUBLICADO POR:
Lisa F.
junio 24, 2018
I used the color chosen for me, and my hair is still a reddish tone. In my opinion, this color did not help. I was advised to use a color with ash in it. Not sure if this was neutral. I have brassy tones to my hair as I did before.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Amy B.
junio 23, 2018
Not impressed
PUBLICADO POR:
Amy B.
junio 23, 2018
The smell was awful, there wasn’t enough color for my long hair, my hair felt terrible after using the shampoo and conditioner, and the color faded pretty quickly to show my previous highlights. Not for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Margie D.
junio 23, 2018
Very upset customer!!
PUBLICADO POR:
Margie D.
junio 23, 2018
I don't understand why you would ask for any remarks after you place an order because it seems like you ignore them any way. I asked if you could please send me the same thing I purchased in the past and if possible please just add a little more gold highlights and you put more copper in it. I'm very upset because it seems like you didn't even care to pay attention to anything I asked of you. Now I'm stuck with this color that I don't like at all. I can't believe that I trusted you to listen to me. From, Margie Dougherty
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Margie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kayla J.
junio 23, 2018
DID NOT RECEIVE ORDER
PUBLICADO POR:
Kayla J.
junio 23, 2018
My order said it was delivered yesterday, but I have received nothing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kayla - Thank you for reaching out! We are sorry to hear that your color order was not received. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
colorado5280
junio 23, 2018
Too Red
PUBLICADO POR:
colorado5280
junio 23, 2018
This was eSalons 4th attempt to eliminate the red tint added by coloring. My hair was previously natural; never colored. The eSalon process is a complete guessing trial and error process. All color sets have made my once golden brown hair, look red. Their 5th attempt is in process now. Wondering how other online products compare. :/ So far, disappointing coloring product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robert S.
junio 23, 2018
ugh!!
PUBLICADO POR:
Robert S.
junio 23, 2018
My color was supposed to be light brown.
my hair is now dark brown! I could have done better at Rite Aid.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Robert - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cindy M.
junio 23, 2018
adjustment not good
PUBLICADO POR:
Cindy M.
junio 23, 2018
After getting my second color had adjusted was suppose to be light blonde however it went darker and had to much of a blue tint in it yuck..... don't want to do this again....
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joanna K.
junio 22, 2018
Meh
PUBLICADO POR:
Joanna K.
junio 22, 2018
The color is good, however, it won’t rinse properly out of my hair. I followed the instructions exactly, and have scrubbed my hair 3 times since dying it. There is still a residue that feels waxy and looks incredibly greasy. I’m getting so frustrated.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joanna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
JULIE K.
junio 22, 2018
Easy enough
PUBLICADO POR:
JULIE K.
junio 22, 2018
The color was a little off and I think I should have left it on even longer to help with the gray coverage but overall happy with it. Will know more after my 2nd order with the color adjustment
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Andrea B.
junio 22, 2018
Didn't get what I asked for
PUBLICADO POR:
Andrea B.
junio 22, 2018
Didn't get what I asked for, advised of color change and they still sent whatever they wanted
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Marianne B.
junio 21, 2018
Coverage
PUBLICADO POR:
Marianne B.
junio 21, 2018
The color formulated is good but I have stubborn grays and it doesn't cover well or last for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marianne - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Jean E.
junio 21, 2018
Last application came out way too dark
PUBLICADO POR:
Jean E.
junio 21, 2018
This is really hard for one person to manage. While I like the color and cost, I will go back to salon just for ease of applucation
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jean - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
PUBLICADO POR:
Victoria W.
junio 21, 2018
Faded almost immediately
PUBLICADO POR:
Victoria W.
junio 21, 2018
Sadly this color needed to be applied twice and still did not stay for longer than 3 weeks. My hair is now back to the color it was before I colored my hair, all of the red is gone.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Victoria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Brenda L.
junio 21, 2018
Brassy
PUBLICADO POR:
Brenda L.
junio 21, 2018
I will say that this formulation covered the grey however it was so brassy the color wasnt great. I am cancelling future orders. Thanks for trying
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn W.
junio 21, 2018
Fake red
PUBLICADO POR:
Dawn W.
junio 21, 2018
Color was way off this time. Instead of a strawberry blonde it turned out a bright fake red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dawn - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Christin M.
junio 21, 2018
Wrong Colour
PUBLICADO POR:
Christin M.
junio 21, 2018
After reading so many positives reviews I couldn't help but give eSalon a try. But as the saying goes - if it sounds too good to be true it probably is. The packaging was gorgeous, the product came nearly a week early, the instructions seemed a little off to me .. my hair was black, colour stripped and redyed so rather red in colour. I needed to neutralize the red and get back to my natural ash dark blonde. Instructed to leave dye on my roots alone for upwards of 30 minutes despite already being the colour I was attempting to get to and a whopping 3 minutes on the rest of my hair and not as straight due but as diluted and washed in as if it were a shampoo didn't seem like long enough to both neutralize the red tones and correct the colour. Let alone do so evenly. Despite my uncertainty I did just that and sure enough I now have a caramel light brown head that is horribly inconsistent rather than a nice dark ash blonde throughout. Very disappointed and do not recommend.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Crystal J.
junio 20, 2018
Color doesn't last
PUBLICADO POR:
Crystal J.
junio 20, 2018
I like that u receive everyrhing in the packe5, but color doesn't last more than a week. .
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Crystal - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Laurin R.
junio 20, 2018
Confused to receive the incorrect color again
PUBLICADO POR:
Laurin R.
junio 20, 2018
I was really disappointed with my most recent color set. I have ordered three different times so far: the first time, the color was not exactly what I was looking for (but the directions were easy to follow, the product was of good quality, and I was happy with the results for the most part), so I left notes for the next shipment; the second color set I received was perfect! I could tell that the colorists read and considered my notes, and sent me exactly what I was looking for - I was stoked! For some reason, this third set I received was a similar color to the first again...and the directions advised me to color ONLY my roots, then pull color through the rest of my hair at the very end. I was glad that I decided to pull color through a bit sooner than that, because when I was finished washing and drying my hair, my roots were definitely a different color than the rest of my hair (and not even the color I was hoping for). :(
I was really thrilled with my results from the second order I placed, and want to continue with that exact formula every time. If we could ensure that, I would be a happy and return customer! Thank you for your help with this!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laura M.
junio 19, 2018
Not sure what happened
PUBLICADO POR:
Laura M.
junio 19, 2018
After my recent color with the new packaging the texture of my hair was not right. Usually my thick hair becomes silky and this time it was like I could not get the product out of my hair. It took several washes to get it to the after color texture I am accustomed to.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Maria A.
junio 19, 2018
It was
PUBLICADO POR:
Maria A.
junio 19, 2018
way to dark .. I have been coloring my hair for the last 30 years so I kinda know the process by now. The product was good and had ease of application however, the color itself was way to dark. It does not have any high or low lights on it, it is just uniform monotone color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jennifer A.
junio 18, 2018
Absolutely hate the color
PUBLICADO POR:
Jennifer A.
junio 18, 2018
I totally hate the new color and will not be ordering again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ariel I.
junio 18, 2018
Too dark
PUBLICADO POR:
Ariel I.
junio 18, 2018
I asked for an adjustment to make it lighter w more red or violet but it was just dark brown
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ariel - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Kerry D.
junio 18, 2018
No, just no
PUBLICADO POR:
Kerry D.
junio 18, 2018
The color did not turn out as expected. The end result looks brassy. I hate it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kerry - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Zoe N.
junio 17, 2018
I hated it
PUBLICADO POR:
Zoe N.
junio 17, 2018
It was a lot lighter, I hated it and no longer want to use this service, but funny enough I am having a hard time finding a place to cancel.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Zoe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lisa H.
junio 17, 2018
Too dark
PUBLICADO POR:
Lisa H.
junio 17, 2018
I asked for the color to be lighter this time still way to dark. If I can’t get the color I really want I won’t order again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Tonya L.
junio 17, 2018
It's ok for the price
PUBLICADO POR:
Tonya L.
junio 17, 2018
In the beginning I really liked this company, but for some reason, the last 3 times, it takes me over 30 minutes in the shower to wash it out of my hair (and I usually still can't get it all out until round #2). It makes my hair feel all clumped together for the rest of the day.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tonya - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Randi B.
junio 17, 2018
Did not cover greys
PUBLICADO POR:
Randi B.
junio 17, 2018
Super disappointed in new color didn’t cover greys. Super disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Randi - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Valerie L.
junio 16, 2018
It's a nice color.
PUBLICADO POR:
Valerie L.
junio 16, 2018
Its a nice color..but it's not red enough! I want it to be a more red ..red ..as red as I can get it without bleaching it! It's more of a copper red right now. Needs to be a deeper brighter red if possible.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Valerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Joy L.
junio 16, 2018
I'm bored with brown
PUBLICADO POR:
Joy L.
junio 16, 2018
The color was fine. I'm just bored.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rosa F.
junio 15, 2018
Not good
PUBLICADO POR:
Rosa F.
junio 15, 2018
I am happy I was refunded due to not being happy with my results. What I’m not too pleased with is the fact that this company promises.... I mean PROMISES to find a custom color that works for you, but if you ask for help too much they cancel your account and say “sorry can’t help you” and your left with brittle hair that looked better before you ever used esalon.
I recently tried they’re light set, I followed all the instructions to the T, and surprise... it didn’t work. I emailed them and just simply said hey Your super expensive light set didn’t do anything.... at all, and within minutes they sent me a refund , full price, along with an email saying “ we can’t do your color, sorry” so on that note, esalon 1 does not take criticism, I’m telling you your kit doesn’t work and your dismissing me and 2 is not custom , they’re colors are codes and if they don’t find a code that works , they send you on your way, it’s false advertising. So thanks esalon, at least you refunded me. But false advertisement isn’t how you KEEP customers
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PUBLICADO POR:
Marieke F.
junio 15, 2018
worst colour product I have ever used
PUBLICADO POR:
Marieke F.
junio 15, 2018
if it would be possible to give minus stars or at least no stars i would. i am very unhappy. my hair was light blonde with hints of yellow and my own colour, reddish, copperish blonde. i ordered a root kit to make my hair a cool blonde, grey, silverish white blonde. i spent all this money and effort to end up exactly my own haircolour, copper blonde, warm, bronish/red. everything i don´t like!! not at all what i ordered, am sad and dissappoint i messed up my hair. very unhappy. wonder if i have ben sent the wrong colour.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marieke - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bobbi T.
junio 15, 2018
It was ok
PUBLICADO POR:
Bobbi T.
junio 15, 2018
It was ok. Covered my roots well and the color was right. Very dull though. Gonna try one more time.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bobbi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Nora P.
junio 15, 2018
Goop
PUBLICADO POR:
Nora P.
junio 15, 2018
Tried hair color several times. It became like paste trying to wash out!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nora - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Michele D.
junio 15, 2018
Please cancel my order
PUBLICADO POR:
Michele D.
junio 15, 2018
I have cancelled this before and I keep getting this product. Stop sending this please
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michele - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Michele M.
junio 15, 2018
I did not like this product.
PUBLICADO POR:
Michele M.
junio 15, 2018
I had my cousin who's a stylist apply the color and followed all guidelines as suggested...cool water to wash my hair, special color safe shampoos, ECT..but despite that the color began to fade after 2 weeks or so. In addition to that it was supposed to be a violet shade and it wasn't even close to that. Also, my hair is now brittle even though we followed the directions exactly as they were written. I don't often dye my hair and have never had this problem in the past. My hair was healthy, thick and shiny. Now it's rough and frizzy. I would like a refund.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patricia P.
junio 15, 2018
Didn't cover my grays
PUBLICADO POR:
Patricia P.
junio 15, 2018
Not what expect it and not cover my grays
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patricia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Brandi S.
junio 13, 2018
First try
PUBLICADO POR:
Brandi S.
junio 13, 2018
I love the ease of picking a color and having it shipped to me whenever I'm ready. My color didn't turn out the way I was hoping, I picked too dark of a base color. I don't know why but it seemed like it took forever to get the color out of my hair. I had to rinse and wash my hair 5 times in one night because it just wasn't coming out.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Brandi - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Sam K.
junio 13, 2018
Green was not the shade I wanted!
PUBLICADO POR:
Sam K.
junio 13, 2018
Was a lot darker than expected and was incredibly difficult to remove. It also left my hair with a definite green tinge. Whether the green beats the orange tones that are usually left is debatable. I had to go to the supermarket to get another colour to cover this. My worst colour ever and after 3 attempts, this is my last.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sam - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sabrina T.
junio 13, 2018
Not right color
PUBLICADO POR:
Sabrina T.
junio 13, 2018
It was not the color i was looking for..... want it redder but there's still too much brown in it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sabrina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Emily B.
junio 12, 2018
Wrong color
PUBLICADO POR:
Emily B.
junio 12, 2018
I asked for a cooler blonde. I also had said that I pull red really bad. But now I have a red blonde and am definitely not happy with the color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marie P.
junio 12, 2018
Doesn’t cover gray
PUBLICADO POR:
Marie P.
junio 12, 2018
I put in my profile that I had hard to cover gray and that my hair was very long. My grays were not covered and I did not even come close to having enough shampoo or conditioner to wash dye out. I will never use again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
diane C.
junio 12, 2018
demi is not temporary color do not be fooled as I was
PUBLICADO POR:
diane C.
junio 12, 2018
after nearly a year with salon,the color became increasingly redder!!Several attempts to correct were made to no avail..finally it was STRONGLY SUGGESTED I seek professional assistance.Long story short,$160 later most,not all the color is removed,the rest will have to regrow,something I was trying to avoid,with semi permanent.
My hair is nowhere near what it should be and so buyer PLEASE BEWARE...the color charts online cannot adequately portray what you will end up with.A very expensive and frustrating experience not to mention the damage to my hair!!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kellie L.
junio 12, 2018
Just Ok!
PUBLICADO POR:
Kellie L.
junio 12, 2018
Nothing wrong with the color, but lacks shine and can’t see the Golden tones in the color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kellie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
JoLean F.
junio 12, 2018
Didn’t work
PUBLICADO POR:
JoLean F.
junio 12, 2018
I ordered soft black (blue) was not blue at all, washed out really fast.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
JoLean - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Amber L.
junio 11, 2018
Color Mix up
PUBLICADO POR:
Amber L.
junio 11, 2018
In the past, my purchases have been just fine. However my most recent shipment of color was not. The #2 bottle was not the color I wanted. My hair ended up bright red orange, and not the red brown that i have been getting. It was very disappointing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amber - We value your feedback, and truly appreciate you reaching out. We apologize for the disappointing experience you had with our hair color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Chelsea O.
junio 11, 2018
Too dark
PUBLICADO POR:
Chelsea O.
junio 11, 2018
The overall color was much darker than the last color mix I received. I went from a very nice copper to an Auburn with almost zero red or copper to the tone. Definitely not happy with this coloring experience compared to previous ones.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Candi B.
junio 11, 2018
Too much red
PUBLICADO POR:
Candi B.
junio 11, 2018
I asked to go back to my previous color, which was little less brown & little more red. This color was waaaaay too much red!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Candi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca R.
junio 11, 2018
Not crazy about the new packaging
PUBLICADO POR:
Rebecca R.
junio 11, 2018
The new packaging sucks! The color leaked. The toner bottle I couldn't get tight enough I guess and it was coming up out of the neck. It's a big bummer. The shampoo and conditioner packets are way harder to open especially with wet hands. The color still looks great, but I am very disappointed with the new look and packaging.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rebecca - Thank you for your feedback. We apologize for the disappointing experience you had with our new packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Linnea H.
junio 11, 2018
Dark/gray coverage
PUBLICADO POR:
Linnea H.
junio 11, 2018
Too dark, want gray coverage but would like some subtle texture in colors.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linnea - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Pam M.
junio 11, 2018
Didn't cover gray
PUBLICADO POR:
Pam M.
junio 11, 2018
I was not impressed with the coverage. It did not cover my gray. I need to color again after a few days. The packaging is nice and easy to follow but it didn't work well for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pam - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robyn H.
junio 11, 2018
I'm crying
PUBLICADO POR:
Robyn H.
junio 11, 2018
My white hair has changed to muddy brown.
The team either doesn't look at my photo or just thinks I should have muddy brown hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Robyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katharine H.
junio 10, 2018
Not Copper Enough and won't wash out.
PUBLICADO POR:
Katharine H.
junio 10, 2018
I ordered this hair color previously and it was a decently bright copper red. This time I feel slightly like a brunette with some red highlights. I knew it might be slightly darker the way I dyed it but it is waaaay darker and barely even red. It was quite disappointing since last time it went mostly well.
However both times it was nearly impossible to wash out of my hair. I used all of the shampoo given and then had to use my own to just get the stuff out of my hair. Then I woke up this morning with parts of my hair still feeling weird and had to wash my hair again. I have no idea how that will affect my hair in the future.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katharine - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kathryn B.
junio 10, 2018
Really loved the presentation but didn't do much for my hair.
PUBLICADO POR:
Kathryn B.
junio 10, 2018
When my package arrived I was so estatic to unbox it. I have to give it to esalon for making hair color so fun and personal, I loved the whole concept and they really make sure your coloring experience is seamless. I just didn't love the color. It's not at all what I imagined. Maybe my hair needed more time to process, etc. but this shade of blonde only slightly diminished some brassy tones. Wish it would have done more.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathryn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Lisa C.
junio 10, 2018
Used to love it, now...
PUBLICADO POR:
Lisa C.
junio 10, 2018
I have been a faithful eSalon customer for years, but I’m considering moving on. This product redesign is to blame. I hate when companies can’t leave a good thing alone.
1. Too much unnecessary plastic is making the environmentalist in me twitch.
2. Redesign colors and fonts are bland and I can’t quickly tell products apart like I used too.
3. New developer bottle pinhole is too, too small. I have to adjust it myself with scissors which sometimes results in too much product being dispensed.
4. New color bottle has a wide mouth that you are trying to pour into a smaller developer bottle, making that precarious.
I just don’t understand why they took something so wonderful and made it worse.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan P.
junio 10, 2018
Waste of money
PUBLICADO POR:
Susan P.
junio 10, 2018
I had such high hopes. I always explain to the colourists my greys are difficult to cover. I’ve had many trips back and forth to the salon when the colour didn’t ‘take’. Unfortunately eSalon colour was one of those colours that didn’t do the job.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Suky C.
junio 10, 2018
Somewhat disappointed
PUBLICADO POR:
Suky C.
junio 10, 2018
I have been using this product for almost 8 months to a year. sadly, this does not cover my grays like it claims. I have emailed regarding "adjusting" the color for coverage. However, nothing has changed. I have tried their root cover up and that was a bigger disappointment. It made my hair look dirty, didn't cover and if i ran my fingers thru my hair the dye got all over my hands!!!! Eventually i would have dark spots all over my face, i was horrified being in public and eventually noticing the spray had flaked all over my face. i will give this product a little more time but I'm thinking if you have stubborn hair this may not be for you. I follow the instructions, and even leave it a little longer and as soon as i get out of the shower i can still see some grey!!! I am supper frustrated.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Suky - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Katharine F.
junio 10, 2018
Colour was disappointing and faded very quickly
PUBLICADO POR:
Katharine F.
junio 10, 2018
My first colour was much darker than I had expected. I was not offered a refund or free second colour, despite their guarantee of this. The colour then faded within a week anyway and has left my hair a dull brown. I had more compliments on my hair colour after using a shop bought box dye and will be going back to that in future.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katharine - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Tammy B.
junio 9, 2018
Dark
PUBLICADO POR:
Tammy B.
junio 9, 2018
Came out darker than rest of my hair. Left a heavy residue on hair after many washes.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tammy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna J.
junio 9, 2018
Worst hair dye ever
PUBLICADO POR:
Anna J.
junio 9, 2018
When I selected my hair color shade I chose a shade of orange-red. I just dyed my hair and it is splotchy, waxy and ashy brown. This was the worst hair dye I have ever used. I can’t believe just how terrible my hair looks and feels. I will have to have it fixed professionally.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patricia G.
junio 8, 2018
Not the colour I wanted
PUBLICADO POR:
Patricia G.
junio 8, 2018
I wanted a brighter colour - more orangey, like in my profile picture. I got a very dark orange.
Also, my hair got too dry.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Laura W.
junio 8, 2018
Great color, but limited staying power
PUBLICADO POR:
Laura W.
junio 8, 2018
I just started with eSalon. I love the hair color. The instructions are great, and hints on the web site are very helpful. The only issue... this color is very diminished after a few hair washes. It is great the first day, but fades rapidly. I wash my hair about twice a week, not daily, so the fading is unexpected. If this could be improved, I would happily raise my rating.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Linda R.
junio 8, 2018
Hair color
PUBLICADO POR:
Linda R.
junio 8, 2018
I like the violet tint but it was to much for me, I’m thinking I just like the deeper red color
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Linda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
wanda H.
junio 8, 2018
Did not last
PUBLICADO POR:
wanda H.
junio 8, 2018
After about 6 weeks color lightened quite significantly. Hair is dark brown, now a week out til next shipment hair is more reds and blondes. And all grey very noticeable. Will try again with changes to see if better.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Kathy D
junio 8, 2018
Light ash brown or dark ash brown or darker blonde.
PUBLICADO POR:
Kathy D
junio 8, 2018
Not good coloring...didn't cover all my grey hair wasn't satisfied the first time.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
May C.
junio 7, 2018
Made my hair stiff like a broom brush
PUBLICADO POR:
May C.
junio 7, 2018
Used it and it didn't do what it was supposed to. Plus it made my hair really stiff and sticky. Feels like I put a whole tube of gel/bottle of hair spray on my hair. I will just stick to the German product I use (at least I know it does the job).
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
May - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lourdes L.
junio 7, 2018
Grays
PUBLICADO POR:
Lourdes L.
junio 7, 2018
It was a nice color, but it didn't cover a lot of my grays.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lourdes - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathy A.
junio 7, 2018
Gray
PUBLICADO POR:
Kathy A.
junio 7, 2018
Didn't cover good enough,goldish still blending thru
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Melinda B.
junio 7, 2018
Loved the color
PUBLICADO POR:
Melinda B.
junio 7, 2018
Loved the color. However, it only lasted about a week. Color washed out almost immediately. Within three weeks there was no trace of the color left. Cancelled my future orders.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melinda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Tia A.
junio 7, 2018
Frizzy dry.
PUBLICADO POR:
Tia A.
junio 7, 2018
Scalp tingled, eyes watered during application. Color ended up a red orange especially in the sun. Hair is dry and frizzy. Disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley G.
junio 7, 2018
Sticky and greasy
PUBLICADO POR:
Ashley G.
junio 7, 2018
Last time I chose a different color and I didn't have any problems! I wanted a dark brown this time which the color turned out beautiful, but my hair feels like there is a thick film on it and it looks greasy like I haven't showered in days. It leaves sticky and oily residue on my hands and people kept asking me tonight at work if my hair was wet and it was really embarrassing. What can I do to fix this??
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ashley - We’re sorry that you were unsatisfied with your recent custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Elizabeth M.
junio 6, 2018
Gray coverage is medium
PUBLICADO POR:
Elizabeth M.
junio 6, 2018
I have grays around the hairline on my forehead and I have reviewed videos on website to ensure I’m coloring the right way and I have fallowed instructions and still can see grays same day I color my hair
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elizabeth - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Crystal B.
junio 6, 2018
May 2018
PUBLICADO POR:
Crystal B.
junio 6, 2018
I'm not as happy with the product as I was when the package included two coloring steps. I'm new to this though, I first colored my hair at age 50 with your product so I really have nothing to compare it to. I also think that having 2 conditioning packets as an option in the kit may be a good idea. Thank you.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Chandnee N.
junio 6, 2018
the colour lasted 1 wash i would like to stop but not able to no direction
PUBLICADO POR:
Chandnee N.
junio 6, 2018
colour not suitable for me, please stop all future order
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chandnee - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Holly M.
junio 6, 2018
Nice color
PUBLICADO POR:
Holly M.
junio 6, 2018
It's a nice color, but not as intense as I thought it would be. There isn't much of a difference and nobody seems to notice.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
charlotte E.
junio 5, 2018
Hair color
PUBLICADO POR:
charlotte E.
junio 5, 2018
I liked the color, did not cover the gray well, and I carefully followed the directions.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Charlotte - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
WENDY D.
junio 5, 2018
Not good
PUBLICADO POR:
WENDY D.
junio 5, 2018
My roots are much much lighter than the rest of my hair which looks like the color it was before. Not happy at all!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa Y.
junio 5, 2018
Color came out OK. The highlight kit was really a waste of time
PUBLICADO POR:
Lisa Y.
junio 5, 2018
The color came out OK. It seems to fade rather quickly. The highlighter kit was a waste of time as the highlights barely changed the color of my hair. I can't really even tell much of a difference. Too much money for the kit.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Amy N.
junio 4, 2018
Orange
PUBLICADO POR:
Amy N.
junio 4, 2018
This color still has too much red or brassy tones. My hair turns out more reddish than I like.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Karolina S.
junio 3, 2018
My colour seems to disappear within first week
PUBLICADO POR:
Karolina S.
junio 3, 2018
At first I loved my new colour and the application was really quick and easy,my roots and rest of hair blended lovely but after second wash in week and half the colour is almost gone. I was expecting much longer lasting reasult for permanent colour hair dye.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karolina - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Deborah G.
junio 3, 2018
Not happy with the color.
PUBLICADO POR:
Deborah G.
junio 3, 2018
The color was much too dark gray and did not color evenly. Further the color is very flat with no shine
whatsoever. I am very unhappy with the look. Truly this is the ugliest color result I have ever had and now can't wait for it to wash out.
This will be my last order.
Deborah Gard
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Tammie P.
junio 3, 2018
Not the color I expected
PUBLICADO POR:
Tammie P.
junio 3, 2018
I specifically asked for a new formula in the shade of WHITE ASH BLONDE. I received a shade close to the color of a pecan shell with an auburn tint.
My hair was somewhat gray and medium blonde. Now, it’s just awful. I’ve used this product before with ok results. But this time, it’s seriously disappointing. And NOT worth what I paid.
Please refund my money. I’m finished with your company. Too many chances and never good results.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tammie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rhea K.
junio 2, 2018
Quality control issue
PUBLICADO POR:
Rhea K.
junio 2, 2018
I have been a customer for several years. My April order was a disappointment. The redesign has shampoo and conditioner in identical packages which makes it hard for those who shower without glasses. In this order I got two conditioners and no shampoo. Likely because packaging is the same and the packer did not notice. The opening on the developer bottle was so small I had to stop and get a pin to enlarge it.
It was my intention to send these concerns via a contact us link but could not find one or any way to email customer service on the site. Thus, all can now see these issues.
Hopefully this was a one time issue.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rhea - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Diana D.
junio 2, 2018
Good but doesn't last as long as a salon
PUBLICADO POR:
Diana D.
junio 2, 2018
The color was good, a true 4, but the color doesn't last as long as when I get my hair colored at the salon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diana - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Kathleen C.
junio 1, 2018
Not enough
PUBLICADO POR:
Kathleen C.
junio 1, 2018
With long thick hair it is not enough product.
Lorell gives you more conditioner to last a few washes for less money and more dye.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kimberlee T.
junio 1, 2018
Total red stain not the color I chose
PUBLICADO POR:
Kimberlee T.
junio 1, 2018
I have red stain throughout my hair I asked for copper this is not copper I like natural looking hair colour and this is far from it not happy at all
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kimberlee - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amada V.
mayo 31, 2018
STICKY DIRTY FEELING
PUBLICADO POR:
Amada V.
mayo 31, 2018
THE COLOR IS PERFECT BUT I HAVE WASHED AND RINSED OUT MY HAIR SEVERAL TIMES AFTER COLORING AND IT FEELS GREASY AND STICK. ARE THERE ANY SOLUTIONS TO GETTING RID OF THIS???
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carol C.
mayo 31, 2018
Didn’t work for me
PUBLICADO POR:
Carol C.
mayo 31, 2018
After reviewing my color choice with a consultant, we decided on dark blonde. It turned out light blond with an orangey cast. Now, just a few weeks later, it is significantly lighter. Looks terrible!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carol - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jill R.
mayo 31, 2018
something different
PUBLICADO POR:
Jill R.
mayo 31, 2018
I have been a happy customer for several years, but this color seemed different. First, I had asked for a little lighter, and it doesn't seem to be lighter at all (not a deal breaker) but the product seemed different. It was drippier than usual, but then when it was time to wash it out, it took forever! It just wouldn't wash out! I used the whole tube of shampoo supplied (usually just use half) and then I had to use my own shampoo and rewash again. I still feel a little sticky in one spot on my head. If it's going to be like this next time, I don't want to continue my membership.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jill - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cindy B.
mayo 31, 2018
Underwhelmed 1st experience
PUBLICADO POR:
Cindy B.
mayo 31, 2018
From the shipping notice that took at least seven days to actually be able to track it, to the fact that the color I received is absolutely nothing like what I expected, to the average quality of the results, I'm underwhelmed - especially for the price. I won't be returning and sadly wouldn't recommend this based on my experience.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nancy H.
mayo 31, 2018
Disappointed
PUBLICADO POR:
Nancy H.
mayo 31, 2018
First order was great, I was not happy with my last order, colored on 5/10 it is only 5/31 and greys are visible
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nancy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
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