I’m really upset that I tried this product and now I’m left trying to figure out how to fix my hair. The color was listed as medium blonde with a neutralizer yet it turned out a brassy orangey strawberry blonde that just does not work at all with my skin tone. It was also really hard to wash out and my hair felt super greasy and stringy the next day, and now 2 days later it is crazy dry. I have no idea what I’m going to do.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jamie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marion G.
marzo 13, 2019
Wrong color.. didn't cover grays...
PUBLICADO POR:
Marion G.
marzo 13, 2019
I am cancelling the program because the color was totally wrong. I sent a photo of my hair and described the color I had in mu hair before. I asked a color a little bit lighter... and I received a light brown toned to brown.. my colors are ash.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marion- Thank you for your feedback! It appears we reached out to inform you that color chemically cannot lift or lighten other hair color, and we lightened your original selection of Darkest Brown to Dark Brown per your request. We are sorry to hear that your desired result was not achieved, and we will be reaching out to discuss your color needs further. We appreciate you reaching out!
PUBLICADO POR:
Dawn A.
marzo 13, 2019
The color was great for only 3 days.
PUBLICADO POR:
Dawn A.
marzo 13, 2019
I colored my hair Sunday March 10. The color was great for Sunday, Monday, and Tuesday but on Wednesday I shampooed it with a sulfate and phosphate free shampoo and the color is almost back to previous color on the ends. I have a small amount of color on the top roots area. Very disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dawn- We are sorry to hear that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Diane W.
marzo 13, 2019
I initially loved my new product. However, my roots have faded
PUBLICADO POR:
Diane W.
marzo 13, 2019
Already seeing strands of grey showing through. My roots are not holding up either. You adjusted my color but I can't move my next delivery before April 1st. I can't wait that long.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Diane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. We have reached out to you via email to discuss your next shipment a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Eileen F.
marzo 13, 2019
unhappy
PUBLICADO POR:
Eileen F.
marzo 13, 2019
not happy with results after initial application,my color dulled.Please stop any future deliveries.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Eileen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has reached out via phone to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Laura M.
marzo 13, 2019
FADED TO FAST
PUBLICADO POR:
Laura M.
marzo 13, 2019
I FELT IT WASN'T AS DARK AS I WANTED AND FADED WITH IN DAYS OF BEING APPLIED
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laura- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michele T.
marzo 13, 2019
Not happy
PUBLICADO POR:
Michele T.
marzo 13, 2019
I do not like this color at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michele- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you are not satisfied with your color result. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shannon D.
marzo 12, 2019
Color fades too fast
PUBLICADO POR:
Shannon D.
marzo 12, 2019
The first day or two color was beautiful, but after 1st wash could see a difference (lightening) loved the deep rich color, now it's just VERY light brassy, orange, I was looking for a deep mahogany color like a rooster,
less copper definitely needed.my hair is more orangie, too light, I want deep rich color , that last longer , I do use salon color safe products, so this shouldn't of changed as fast as it did, I don't want to be consistently coloring my hair as I would need to do with this,
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Shannon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that your color faded faster than expected. You are fully covered by our Color Happiness Guarantee, and we will be reaching out shortly with further information on how we can adjust to better suit your needs.!
PUBLICADO POR:
Vicki O.
marzo 12, 2019
Lovely color but it makes my head itch and HOT.
PUBLICADO POR:
Vicki O.
marzo 12, 2019
Doesn’t work for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vicki- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out!
PUBLICADO POR:
Shawna J.
marzo 11, 2019
Wrong color
PUBLICADO POR:
Shawna J.
marzo 11, 2019
This came out super orange, I wanted a light golden base strawberry blonde and this came out carrot orange. :(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Shawna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marlene S.
marzo 11, 2019
Gray coverage
PUBLICADO POR:
Marlene S.
marzo 11, 2019
I am Turin 40 and well my crown is showing the gray. I love the colors I pick but it doesn’t cover as good as I like. I do love the product because it does leave my hair feeling good.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marlene- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback.
PUBLICADO POR:
Jean S.
marzo 11, 2019
Intense irritation to scalp and dull color
PUBLICADO POR:
Jean S.
marzo 11, 2019
I was so hoping for good results from eSalon. Unfortunately, I am regretting even purchasing it. I have had my hair salon treated for over 20 year and in just. the past year have attempted to color my hair on my own with drugstore products. I have had some success with the drugstore dyes but when I found eSalon on Facebook, I was intrigued by a more personal experience and thought to give it a try.
I completed my profile and awaited my package. Shipping was quick and I applied the product as directed about 1 week ago. I did a test on a portion of my hair to ensure no allergy, but didn't think that would be an issue anyway because, as I said, I have been dying my hair for several years. Immediately upon rinsing, I noticed a lot of fall out. I do experience a slightly increased amount of fall out when coloring my hair, but this was enough to alarm me. In addition, shortly after my hair dried (I did not want to use a hair dryer to give my scalp time to calm down), I began experiencing itchiness and irritation all over my scalp. So much so that it was quite distracting to me. This has not stopped in the week since I have dyed my hair and I'm growing quite concerned.
In addition the color that I chose, a dark brown with neutralizer for my gray hairs, made my hair dull and monotone. Even a drugstore box of dye was more vibrant and shiny than what I just used from eSalon.
I attempted to cancel online about 3 days after I colored my hair and was offered a free box to try it again. I decided to take them up on the offer, not thinking that the irritation to my scalp would continue four days on. Today, due to the uncomfortableness I am still feeling on my scalp, I called up to cancel my subscription and request a refund of my original purchase.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jean- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
tina W.
marzo 10, 2019
Extremely drying
PUBLICADO POR:
tina W.
marzo 10, 2019
This product does not rinse well with regular shampoo, also hair was drier then using a store box brand
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tina- Thank you for reaching out to us here at eSalon. We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out with further information on your color and account!
PUBLICADO POR:
Laura S.
marzo 10, 2019
THOROUGHLY DISSATISFIED
PUBLICADO POR:
Laura S.
marzo 10, 2019
On my third purchase of a custom color set, I wanted to change from dark amber to more of the popular mulled wine color. What I have now is a washed out ugly brunette color. The shampoo after thorough rinsing did not lather at all and after the conditioner my hair was left a mushy oily mess. The morning after coloring my hair I had to wash my hair twice to try to get it back to somewhat normal texture. I have photos, before and after. I wish I could post them here. I have turned off my orders, I won't risk the health of my hair any longer.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laura- Thank you for sharing your feedback. We are always striving to improve our products! We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you soon. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Gloria M.
marzo 10, 2019
Wonderfully packaged kit BUT.......
PUBLICADO POR:
Gloria M.
marzo 10, 2019
Did all the rules for prep. Have colored my hair for years and disappointed to STILL see greys by ears... 😢
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gloria- We’re so sorry to hear that you were disappointed by the results of your color application. We are happy to work with you to help you meet your hair color goals. Please keep your eye out for an email from us! We truly appreciate your feedback.
PUBLICADO POR:
Claire D.
marzo 10, 2019
Great kit but not the color I hoped for
PUBLICADO POR:
Claire D.
marzo 10, 2019
The kit came with everything I needed and the instructions are clear and easy to follow. The products smell great and were nicely packaged. The two issues are the color came out darker than hoped for, and my hair feels very dry even though I didn’t lighten it at all. I wanted light brown and it came out more dark chocolate.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Claire- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Evelyn M.
marzo 9, 2019
Horrible
PUBLICADO POR:
Evelyn M.
marzo 9, 2019
I am working with a rep to try to fix the color.
It was supposed to be auburn with copper highlights.
Turned out bozo red.
Kudos to esalon for wanting to make it right.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Evelyn- Thank you for your feedback! Upon reviewing your profile, we see that you are currently working with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Moira H.
marzo 9, 2019
After many uses of this product, my first issue
PUBLICADO POR:
Moira H.
marzo 9, 2019
I've used esalon color for several years now, and I've been happy, until this time. Seems like 2 things changed, for the worse- small things, but they made a difference: 1) applicator bottle was too stiff to squeeze with one hand. I don't have enough hands to be using two to apply the product! 2) color & developer took forever to mix, and I had to keep re-shaking the bottle during application. It didn't cover my roots as well as usual either, I think because it wasn't properly mixed. Disappointing, although I will give it another try in light of our history of previous success.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Moira- Thank you for your feedback. We're sorry to hear that your recent application did not deliver the coverage you were seeking! If the color was not thoroughly mixed prior to application, it would not be able to give the same coverage it typically would. We recommend mixing and applying color with a bowl and brush. Mixing in a bowl allows you to ensure that all of the product is thoroughly mixed before applying, and applying with a tint brush helps with saturation and precision, which are both very important for the coverage you receive and to prevent banding (bands are created where color is overlapped). Please keep an eye on your email. We will be reaching out with further information. Thanks for choosing eSalon!
PUBLICADO POR:
Cynthia B.
marzo 9, 2019
Color is too dark, too red
PUBLICADO POR:
Cynthia B.
marzo 9, 2019
The color is too dark, too red. I made a request 9 days ago about a color change and have not received any feedback. Not happy with the color or the customer service. Why leave a change request when it is not even addressed?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you for your feedback! We are so sorry to hear that your color has turned out too dark and red for your preference. Hair color comments are typically viewed on your next order date. For more immediate assistance, we recommend contacting [email protected]. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly to make this right per our satisfaction guarantee. Thank you for your time!
PUBLICADO POR:
tracy D.
marzo 9, 2019
colour
PUBLICADO POR:
tracy D.
marzo 9, 2019
the colour was a golded blonde again, it makes my hair dark,does not suit me,
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tracy- Thank you for your feedback! We are sorry to hear that your desired result was not achieved. Upon reviewing your account, we see that you have previously worked with one of our color experts to adjust based on your feedback, and we are always happy to adjust based on your comments moving forward. Please keep an eye on your email. We will be reaching out shortly!
PUBLICADO POR:
Candace J.
marzo 9, 2019
Not as happy this time
PUBLICADO POR:
Candace J.
marzo 9, 2019
Color went on great and initially I was happy. But color faded too quickly.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Candace- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Stephanie D.
marzo 8, 2019
No response to my concern about colour
PUBLICADO POR:
Stephanie D.
marzo 8, 2019
I sent in a message weeks ago asking if I could get a darker colour with more ash tones, which is what I originally asked for (but the stylist recommended against it). The colour doesn’t last very long and my lighter tones start to show within a few washes. I would appreciate a response to my concern.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- Thank you for reaching out! Upon reviewing your account, we see that you left hair color comments, which are typically first reviewed on your next order date. We are always happy to adjust based on your feedback! Please keep an eye on your email. We'll be reaching out shortly!
PUBLICADO POR:
Erin P.
marzo 8, 2019
Had hope.
PUBLICADO POR:
Erin P.
marzo 8, 2019
In the beginning the color seemed to cover the silver patch I was trying to cover. It seemed covered, anyway. But today I can clearly see where it just never worked, the hair there is clearly barely any color at all. I could probably RUB it off. I had hope. But it doesnt work. Maybe this company is really what they say, just a cheap box company with no morals.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ein- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback!
PUBLICADO POR:
Veronica M.
marzo 8, 2019
Sent a tiny amount for my waist length hair, took almost 2 weeks to get
PUBLICADO POR:
Veronica M.
marzo 8, 2019
Very disappointing, I received a tiny bottle of color and developer. Ended up paying way too much for what I could have done buying drugstore brand (which I ended up doing anyway to get my full head done). I will not be a returning customer.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Veronica- Thank you for your feedback! We are sorry to hear that your order did not arrive as quickly as expected. Our standard order processing window is 1-3 business days. All orders are reviewed within this time frame, and it appears that your order was delayed as a colorist reach out for a photo (based on the profile information received). After we did not receive a reply to this email, the root touch-up selected was sent. When a client has selected a root touch-up only and has indicated they have highlights, a root touch-up only will be sent. Please keep an eye on your email. We will be reaching out shortly with further information!
PUBLICADO POR:
Lisa R.
marzo 8, 2019
Didnt like
PUBLICADO POR:
Lisa R.
marzo 8, 2019
Didnt last long made hair feel drier then normal....would like to cancel everything with this plan
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- Thank you for reaching out. We are sorry to hear that our product did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Theresa S.
marzo 8, 2019
did not like
PUBLICADO POR:
Theresa S.
marzo 8, 2019
the product was good ! i just do not like the color at all !!!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Theresa - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Chastisy B.
marzo 8, 2019
Color ended up dull
PUBLICADO POR:
Chastisy B.
marzo 8, 2019
This is my first time trying esalon and I was not happy with the over all color. the ends are a dull red. I was hoping for a bright red. I am trying it again in April and see if the color is closer to what I want.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Chastisy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rickey B.
marzo 8, 2019
Turned my hair red
PUBLICADO POR:
Rickey B.
marzo 8, 2019
When I first began using eSalon color I was ecstatic! Finally I'd found "my color". However over the past few months and a couple of applications, my color has really begun to bring out all of the red in my hair. I ordered highlights with this last order and haven't used them because I really don't know what the addition of highlights will do to this color problem. I just want a warm brown without the red. We have a problem here....
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rickey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fiona K.
marzo 8, 2019
Great colour, messy to use, waxy finish
PUBLICADO POR:
Fiona K.
marzo 8, 2019
I absolutely love the colour but it was quite messy to use and I've washed my hair twice (three if you include the first time after dying) and it's waxy at the roots and flat. Disappointed as like I say, love the colour.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Fiona - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Patricia W.
marzo 8, 2019
Not happy
PUBLICADO POR:
Patricia W.
marzo 8, 2019
I received my color kit today am not very happy my hair is more brown than the red i wanted,I am not really a brown color i like the reds
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra O.
marzo 8, 2019
Dried my hair out
PUBLICADO POR:
Sandra O.
marzo 8, 2019
Color was nice, but my hair was fried
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sabrina C.
marzo 8, 2019
not my color
PUBLICADO POR:
Sabrina C.
marzo 8, 2019
turned my hair a dark plum/purple color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sabrina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Brandy R.
marzo 8, 2019
Nope
PUBLICADO POR:
Brandy R.
marzo 8, 2019
It took out some of the red that the 1st dye I purchased from here caused but now it's quite a few shades LIGHTER than I selected. Your conditioner is horrible. My hair was dry and frizzy after the 1st color and worse now(even though I left it on for 10 whole mins). I would rather pay a stylist x5 than this and be happy. Ugh wish I could get a refund and forget I even tried this.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brandy- Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
melanie B.
marzo 7, 2019
I am Not Happy !!
PUBLICADO POR:
melanie B.
marzo 7, 2019
I am Not satisfied with this product !!! The color Did Not stay in my hair for more than a week !! Please Discontinue my orders and Refund my money now !!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melanie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Louisa M.
marzo 7, 2019
i am unable to contact this company to cancel this product or stop payments
PUBLICADO POR:
Louisa M.
marzo 7, 2019
I had a very serious allergic reaction to this product which landed me in hospital and large areas of my hair have fallen out. The staff said the nasty greasy residue was the worst they had ever seen and had to cut my hair to get most of it off.
I am unable to contact this company to stop my payments because they have NO contact details of any kind of their site so unless they want to hear from solicitors I suggest they get in touch by email asap.
No reputable company has no easy to find contact details.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Louisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Care Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy C.
marzo 7, 2019
The color is gorgeous but not staying
PUBLICADO POR:
Tammy C.
marzo 7, 2019
My gray comes back within a week of coloring, esp around my temple.
I had better longevity from the $4 brands.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tammy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Pamela N.
marzo 7, 2019
Not bad
PUBLICADO POR:
Pamela N.
marzo 7, 2019
Color was pretty but my hair looks greasy and it was not as soft after the treatment. I noticed that it did not color all my grey. And is fading a little faster than the Sally’s I was using. But it was my first try so I am hoping for better results from second try.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Debbie E.
marzo 7, 2019
Not for me
PUBLICADO POR:
Debbie E.
marzo 7, 2019
I have tried two different attempts, but the product does not cover my gray growth. My hair is now redish blond and a yellow root.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kelly A.
marzo 7, 2019
Follow directions and it didn't cover my gray
PUBLICADO POR:
Kelly A.
marzo 7, 2019
I did like the color but unfortunately it did not cover the gray on my temples. Granted they have offered to redo my formula and send me a new kit for free. I'm hoping it works, if not I will definitely cancel the service.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathrine B.
marzo 7, 2019
Ruined my hair!!!
PUBLICADO POR:
Kathrine B.
marzo 7, 2019
I have had healthy blue black hair for twelve years. Was looking g for higher quality product and I was wronged. Follow directions and recommendations and this CRAP turned my hair BROWN.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cathy G.
marzo 7, 2019
Didn't cover greys
PUBLICADO POR:
Cathy G.
marzo 7, 2019
I did everything step by step and it did not cover my greys. I was disappointed
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cathy - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stacy N.
marzo 6, 2019
Worst fumes
PUBLICADO POR:
Stacy N.
marzo 6, 2019
Never again would I purchase this product. That will teach me to Branch out to a different company. Yes, the color came out well, but the noxious fumes were awful. Running back to my previous hair color company.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stacy- Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. Our color is freshly mixed per order, so at times it can seem stronger than pre-mixed color which can sit on the shelves for months at a time. We recommend applying color in well-ventilated areas whenever possible. We appreciate your time and comments, as we are always looking to improve our product and service!
PUBLICADO POR:
Alexis S.
marzo 6, 2019
Burgundy is not Auburn
PUBLICADO POR:
Alexis S.
marzo 6, 2019
I ordered a red copper color that was supposed to be natural looking and I got purple burgundy hair. Will not be using again because now this correction is going to cost a good 10 times as much as I paid for this product. I've been dyeing my hair auburn for years and have never had it turn out this bad.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Alexis - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Isobel C.
marzo 6, 2019
Bought this as a one off trial
PUBLICADO POR:
Isobel C.
marzo 6, 2019
E-Salon been sending me repeat prescriptions of hair colour 4 weekly I have never requested this only wanted to trial! At no point agreed to 4 weekly deliveries. I am disgusted to have been sent 2 packages which were not agreed to and charging me £19.95 for a product I do not want. Would never use E-Salon again despite the product actually working well. Left feeling very disappointed and angry and out of pocket by £39.90.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Isobel - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Maxine S.
marzo 6, 2019
Not good
PUBLICADO POR:
Maxine S.
marzo 6, 2019
It was very very oily and made my hair look very gresses not good at all not like the one before not happy
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Maxine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marie W
marzo 6, 2019
The color was wrong it was too dark ☹️
PUBLICADO POR:
Marie W
marzo 6, 2019
I didn’t like the color was supposed to be brighter auburn ☹️
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Zofia K.
marzo 6, 2019
Why are the bottles so impossible?
PUBLICADO POR:
Zofia K.
marzo 6, 2019
Color is great. Videos very helpful. But dear god why are the bottles impoddible to open? My color (not developer) was just a disaster. I banged it on the counter. I ran it under hot water. Nothing. Eventually I jammed a knife through the bottom to get it out! I could have cut my finger off. Insane
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Zofia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our packaging. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Emily S.
marzo 5, 2019
Burned my skin
PUBLICADO POR:
Emily S.
marzo 5, 2019
This product had too many steps and while the color turned out ok, it literally burned my skin as it washed out in the shower and dripped down my back. I decided never to purchase again and then just got charged today. Now I have to call in to cancel. Might be good for some people but not me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emily- We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Please let us know if you need any further assistance!
PUBLICADO POR:
Robert S.
marzo 5, 2019
Don’t like it!!!
PUBLICADO POR:
Robert S.
marzo 5, 2019
Didn’t take, my hair is basically the same color as it was before I dyed it ... followed instructions the whole 9 and all I got was a little bit of red hilights... Not happy at all
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Angela- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
John B.
marzo 5, 2019
Quick to please and quick to fade
PUBLICADO POR:
John B.
marzo 5, 2019
Initially looks too dark but in a few days it rinses out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you for your feedback. We are sorry to hear that your color is fading faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate you reaching out!
PUBLICADO POR:
Cynthia D.
marzo 5, 2019
What a Mess!
PUBLICADO POR:
Cynthia D.
marzo 5, 2019
My hair ended up two-toned with bozo red at the roots and an ugly dingy reddish brown at the ends. The product was so harsh on my hair it turned it into a glob of mush when I rinsed it. My package did not include shampoo and the conditioner did not want to rinse out. I would never try this stuff again! Better off with box brands from Walmart. Everyone asks did I intend my hair to look like this? NOOOOOOOOOO!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leigh R.
marzo 4, 2019
flat and orangey
PUBLICADO POR:
Leigh R.
marzo 4, 2019
Just received and applied my newly adjusted color that was to remove the copper tones in my previous color. The instructions had me only doing my roots. Now the ends of my hair are the dark golden blonde I want and the roots are a flat orangey brown. I may need to go to a professional salon to have it fixed. Not happy. Left a message with my issues but not sure if anyone reads the request until my next color is due. Can't keep it until then.
Frustrating.
Update: I received an email from the company stating that they were refunding my money but had no solution for fixing my hair. Very upsetting! They actually just said they were ending my automatic shipments of hair color and tough luck. Despite their response below, they did not work with me to find a resolution and have my hair looking its very best. Could not be more disappointed with their customer service at this point.
2nd Update: They basically told me I am lying about the way my hair turned out. Please run to Madison Reed. This company's customer service is atrocious. Do not give them your money.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ginger S.
marzo 4, 2019
Love the color, hate the company!
PUBLICADO POR:
Ginger S.
marzo 4, 2019
I set up a couple of items to automatically re-order every 3rd order. Both items have been showing up on EVERY order. Luckily, I have been catching it before the order goes out, but very disappointed in a company who promises something every 3rd order and then adds it EVERY order. Cant find a "contact us" to even talk to someone about it, so I guess I will put it here.
Feeling ripped off. Maybe time to look at another company.
Loyal customer for about 3 years
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ginger - Here at eSalon, we are always striving to provide the best service possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jennifer G.
marzo 4, 2019
Didn’t cover gray hair
PUBLICADO POR:
Jennifer G.
marzo 4, 2019
My gray hair could be seen within a week
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Barbara G.
marzo 4, 2019
HORRIBLE!!!!!!
PUBLICADO POR:
Barbara G.
marzo 4, 2019
This was the messiest, most horrible coloring experience I’ve ever had!! Not only could I not breathe in the shower when I dumped the rest of the color on my hair as directed, but I had a cough because of it for hours afterward!! Not only that, but the color was so runny, it ran down my scalp and went everywhere! The stain protector did NOT work, nor did the stain remover. I had stains all over my face and neck for days and to make matters worse, my hair looks horrible!! It’s the brassiest, most fake ugly red I’ve ever seen. I’m trying to figure out how to get the ugly fake blue red out of my hair!!!! I’ve been coloring my hair for years and this was by far, the WORST experience I’ve ever had!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with our color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Chari G.
marzo 4, 2019
Brassy color
PUBLICADO POR:
Chari G.
marzo 4, 2019
I spoke with a stylist before my order was made and told her my hair tends to go yellow and red. I told her to make sure it's ash colored. I got a copper, brassy brown. I could have gotten this from a box of L'oreal and spent $10 less. It left my hair dry feeling and straw like. Not happy. Not sure if I'm going to try it again with a different color. I gave it 2 stars because my stylist was very nice on the phone.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie B.
marzo 4, 2019
Washed Out Look
PUBLICADO POR:
Julie B.
marzo 4, 2019
The color was ok when done. Not great but , ok. Within Two washes, with Paul Mitchell products, it is very light and roots are visibly lighter. I had purchased the root touch up but it doesn’t help. It even sort of makes the hair wirey. I have tried the tint rinse and can’t say it has helped.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anne M.
marzo 4, 2019
Anne M
PUBLICADO POR:
Anne M.
marzo 4, 2019
The color is too dark and too expensive. Please cancel all futures orders.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Anne- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Gloria W.
marzo 4, 2019
really bad color and poor quality
PUBLICADO POR:
Gloria W.
marzo 4, 2019
Color was very dark, not even close with what I ordered.
Need my money back
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gloria- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
melissa S.
marzo 4, 2019
to brown
PUBLICADO POR:
melissa S.
marzo 4, 2019
it was to brown not enough copper and mahogany
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Melissa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laurie C.
marzo 3, 2019
Unsatisfied
PUBLICADO POR:
Laurie C.
marzo 3, 2019
This product made my hair feel greasy and weighed down. I called and they told me to wash my hair with baking soda until it felt normal. This product was just not for me. I hope they will not send me anymore in the near future.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laurie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
iris G.
marzo 3, 2019
This product was horrendous!
PUBLICADO POR:
iris G.
marzo 3, 2019
It made my hair dry plus it barely covered gray hair. Color match not even close either.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Iris - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cassie L.
marzo 3, 2019
They charge you 1 extra time if canceled
PUBLICADO POR:
Cassie L.
marzo 3, 2019
First of all, the product is very hard to get out of your hair. Dye left awful residue. I tried 2 times to give it a good shot. 3rd time I canceled.. and they sent it anyways.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Cassie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. As per our satisfaction guarantee, we can confirm the last order that was sent to you was a complimentary reformulation based on your feedback. We have emailed you to discuss further details of your account.
PUBLICADO POR:
Melissa C.
marzo 3, 2019
lossed alot of hair when rinsing since it turned in a globuloous mess of gunk
PUBLICADO POR:
Melissa C.
marzo 3, 2019
This is the third time I have had problems with rinsing out the dye. I have tried and tried now I end up bring dish soap and coconut oil in the shower with me to try to get it out. Love the color itself when it is finally out but the loss of about a tennis ball size of hair is unacceptable and should not take an hour + to get out the hair color.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Melissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Bonnie A.
marzo 3, 2019
Waxy buildup
PUBLICADO POR:
Bonnie A.
marzo 3, 2019
I used the kit this morning. When it was time to rinse out the color I was left with a heavy waxy buildup and my hair was very stiff. I washed my hair four times and used apple cider vinegar. My hair was still stiff and waxy. I had to go to a local salon for a shampoo and blow dry. I will never use this product again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Bonnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Holly M.
marzo 3, 2019
Love the Color
PUBLICADO POR:
Holly M.
marzo 3, 2019
I love the color just what I wanted but the product itself dyed my hair out so bad that even 2 weeks later and a lot of morsierizing later it still feels dry and stringy.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Holly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Krixie S.
marzo 3, 2019
Result Not As Expected
PUBLICADO POR:
Krixie S.
marzo 3, 2019
My hair is dark brown and I wanted a bit of reddish brown hue. I got the red copper color. My friend helped me put it on for good full coverage. However, my hair’s color isn’t what I wanted it to be, still dar with just a tiny hint of red copper color not at all visible unless you look very close in the mirror.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Krixie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jean L
marzo 3, 2019
review
PUBLICADO POR:
Jean L
marzo 3, 2019
to complicated for me to do by myself. I do not like this!!
Cancel all orders!!!!!
Jean Lacy
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jean - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tiffany J.
marzo 2, 2019
Told me to pay to strip it then PUT THE SAME COLOR BACk!!!
PUBLICADO POR:
Tiffany J.
marzo 2, 2019
I paid $100 dollars because the colorist (Danielle) told me to get the color removed them sent me a formulation that put the SAME color I detested back in. I had to call twice,the first time I was put on hold for ten minutes then sent to an answering machine. After leaving a message, no one returned my call so had to call back.Then the colorist on the phone blamed me for not adding a picture of the stripped color after they had already sent the dye. She offered no solution other than use Head and Shoulders. So you want me to spend more money??They didn't offer to fix the color, all they did was refund $10 dollars after I just paid ten times that to get the color removed. They didn't offer new dye, toner or highlights. Nothing that could actually fix the problem and they haven't reached out to try. So everything they say about their service and customer satisfaction is untrue since I had to call and email them multiply times. This site is a joke and intend to blast it on all social media of what a crap job they did. Terrible service and worse dye. Please don't use this company.
EDIT- Even their response is untrue!! What a horrible company!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Starr - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Korrina H.
marzo 2, 2019
Made my eyes water and hair feel like straw
PUBLICADO POR:
Korrina H.
marzo 2, 2019
I will not be using your hair color again. I loved the color but the dying solution made my eyes water and burn and eventhough I used all the conditioner, my hair felt like straw when I stepped out of the shower. I had to add a leave in conditioner to get a comb through it.
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PUBLICADO POR:
Norma R.
marzo 2, 2019
Not what I expected
PUBLICADO POR:
Norma R.
marzo 2, 2019
I did as the instruction instructed and my hair looks darker then what I expected to be not only that the greys are still there, just a little darker. I'm very disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Norma- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kasey B.
marzo 2, 2019
Not at all what I wanted.
PUBLICADO POR:
Kasey B.
marzo 2, 2019
Ordered a dark ash blonde. Sent pictures and everything. Notes I added that I did not want any brass or copper tint to my hair. Did the test stand color seemed great. Then color all over and it is a copper blonde there is no ash to it what so ever. Very upset.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kasey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Raquel E.
marzo 2, 2019
Too dark
PUBLICADO POR:
Raquel E.
marzo 2, 2019
Provided feedback on color and haven’t heard back from anyone
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Raquel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Holly D.
marzo 2, 2019
Yikes!
PUBLICADO POR:
Holly D.
marzo 2, 2019
The color wasn't so bad is that my hair felt like a knotted mess of fine straw.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Holly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Shamira M.
marzo 2, 2019
Not as good as i had expected
PUBLICADO POR:
Shamira M.
marzo 2, 2019
although i did like the colour and the product, it still started to fade within two week and my roots are already showing :(
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shamira - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Debra M.
marzo 2, 2019
I did NOT ask for 2nd order.
PUBLICADO POR:
Debra M.
marzo 2, 2019
Ask when I ordered into kit THAT do not send me another unless I specifically ask you too. Have NOT tried first one yet..
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debra - Thank you for contacting us. We apologize for any inconvenience. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Megan S.
marzo 2, 2019
Tad too dark
PUBLICADO POR:
Megan S.
marzo 2, 2019
My hair has natural golden highlights and I don’t want to lose them. The custom color was too dark.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Megan- Thank you for your feedback! We are sorry to hear that your previous color was too dark for your preference. We can confirm that your colorist will take this feedback into consideration when formulating your new color for your recent order. We are always happy to adjust to suit your needs. Thanks for choosing eSalon!
PUBLICADO POR:
kathleen U.
marzo 1, 2019
What color is this?
PUBLICADO POR:
kathleen U.
marzo 1, 2019
I was so excited when the my color arrived. Certainly not what I expected. The color was very light on my roots. A golden brown and a few blond hairs. Not a hint of red. Did nothing for the rest of my hair. I followed my instructions explicitly so that is not the problem. I will continue to buy the product I was using.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Danielle S.
marzo 1, 2019
Mediocre
PUBLICADO POR:
Danielle S.
marzo 1, 2019
Color is not permanent at ALL.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Danielle - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Diane S.
marzo 1, 2019
Gray coverage
PUBLICADO POR:
Diane S.
marzo 1, 2019
Color seems to fade quickly especially on my hairline.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Diane - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lorie H.
marzo 1, 2019
Not as advertised
PUBLICADO POR:
Lorie H.
marzo 1, 2019
Did not color as you said
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lorie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara F.
marzo 1, 2019
Still too red.
PUBLICADO POR:
Barbara F.
marzo 1, 2019
By changing the color I thought we had toned down the red but that did not happen. My hair still appears very red when I wanted it more dark blonde. Not sure how to tone it down.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
vicki P.
marzo 1, 2019
terrible!
PUBLICADO POR:
vicki P.
marzo 1, 2019
I have only used this color the first time that it was sent to me. It made my hair dry and also it is an extremely harsh color. I just received another shipment that I thought I had cancelled which I most certainly don't need because I have several boxes of color that I haven't used. I sent an email cancelling this shipment and any future shipments. This is the worst color I have ever used.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vicki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alba Z.
marzo 1, 2019
Lighter color
PUBLICADO POR:
Alba Z.
marzo 1, 2019
I don't know what happened, I always get the same color and this time my roots came out much lighter then my ends. It saddens me but I think I won't be ordering any more
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Alba - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Cindi S.
febrero 28, 2019
Lousy customer service
PUBLICADO POR:
Cindi S.
febrero 28, 2019
I wrote you all two or three times complaining about the color thats was mixed up for me. It was not what I wanted, even after the mixer asking me my preference for her clarification. I got warm tones after asking for Ash. Im very upset. Never heard back from anybody!!! Now you have me on a hopeful reorder....I just want my money back. Thanks but no thanks
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cindi- Thank you for reaching out to us! We are unable to locate any emails from you post-coloring. We are sorry to hear that your desired result was not achieved! It appears based on consultation emails that our colorist advised prior to sending your selected shade that your results would be darker and warmer than your desired result, and per your comments stating that you did not believe your roots would be warm and that you wanted to try the shade ordered, we sent this color. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly.
PUBLICADO POR:
Tonya R.
febrero 28, 2019
Horrible
PUBLICADO POR:
Tonya R.
febrero 28, 2019
I used as directed. It was supposed to be a dark red and it turned out looking like bozo the clown. It was ridiculously pink!! I had to go have it corrected before my next scheduled shift.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tonya - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Alice
febrero 28, 2019
Wrong colour
PUBLICADO POR:
Alice
febrero 28, 2019
Too dark! I have went from my natural light brown sun kissed hair that I could dye any colour to a dark brown I can do nothing with.The photo of the colour I chose was a light purple colour. My hair started off light brown and is now very dark brown and I can’t cannot see any purple. I know I chose a colour from the dark brown section but with my natural hair colour as light brown the photo looked very light purple but the dye was mostly dark brown. I only see a red tint when the light hits it. Very disappointed. I don’t feel that it is made clear on your page that I should only be choosing from the light brown section if I want an accurate colour. I would of got more purple hair from a cheap box from the shop. My hair is closer to black than purple!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Alice - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sherry B.
febrero 28, 2019
Color
PUBLICADO POR:
Sherry B.
febrero 28, 2019
My hair turned totally grey. It was horrible. I had to use 3 different boxes of other brands of hair color to change it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kerry S.
febrero 28, 2019
Disappointing
PUBLICADO POR:
Kerry S.
febrero 28, 2019
Terrible coverage
Not the quality I expected for the price
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kerry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kayleigh E.
febrero 28, 2019
Did not cover greys
PUBLICADO POR:
Kayleigh E.
febrero 28, 2019
Did not cover greys 😢
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kayleigh - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
karen N.
febrero 28, 2019
Color
PUBLICADO POR:
karen N.
febrero 28, 2019
Not the right color. Too much red came out. Also the oil did not wash out until 4 times.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rachel R.
febrero 28, 2019
Nice color, hair feels yucky
PUBLICADO POR:
Rachel R.
febrero 28, 2019
I like the color and the kit sent. It was very potent though... chemicals? Also after washing with your shampoo and conditioner my hair dried but felt really oily, dirty. Not sure why. The color is cool a bit darker than I expected but my family likes it.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rachel- Thank you so much for sharing your feedback. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Linda B.
febrero 27, 2019
Fair coverage
PUBLICADO POR:
Linda B.
febrero 27, 2019
Only partly covered my gray hair. I was disappointed. My kit came with a plain bottle last time I got a comb bottle.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emily M.
febrero 27, 2019
Beautiful color made my hair a little stiff
PUBLICADO POR:
Emily M.
febrero 27, 2019
It was a perfect match to my hair color, it covered my grays beautifully. The only con is that your hair gets a bit stiff even after deep conditioning.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emily- Thank you for your feedback! We are happy to hear that your enjoyed your color results, and we may have a simple solution to your texture concern. Please keep an eye on your email from us shortly. We'll be reaching out with further information. Thanks for choosing eSalon!
PUBLICADO POR:
Stephanie Russell
febrero 27, 2019
Not what I wanted
PUBLICADO POR:
Stephanie Russell
febrero 27, 2019
I asked my hair to be more blonde and I got a brown with red highlights. I am ordering one more time and I am done
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee. We have reached out to you via email with next steps so that our Licensed Colorists can discuss your color goals and see if we can adjust to better suit your needs. We appreciate you reaching out to us. Happy Coloring!
PUBLICADO POR:
Ana P.
febrero 27, 2019
It wasnt the right color i wanted
PUBLICADO POR:
Ana P.
febrero 27, 2019
When i looked into i saw a bit redish not brown??
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts reached out to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Emma Y.
febrero 27, 2019
Not worth the money
PUBLICADO POR:
Emma Y.
febrero 27, 2019
My grey has gone a brassy yellow/red colour and the ends are nearly black despite following the application instruction to the t. I asked for a light ash brown and got a medium brown with reddish undedtones. It smelt very highly of chemicals and my hair now feel rough and dry. Was expecting great things and sorely dissapointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emma- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amie J.
febrero 27, 2019
Not at all what I asked for!
PUBLICADO POR:
Amie J.
febrero 27, 2019
I originally chose an ashy colour, and was then advised that I should go for a different one based on my information - I agreed and specified that I didn’t want any brassy or copper tones on my already ashy, but historically highlighted hair.
I’ve tonight used the colour you sent me and my hair dark ash blonde hair is now a permanent coppery blonde. I’m so upset! It’s always a risk using at home colour, but I thought the personal touch of asking the questions you do would make a difference. It didn’t.
I’ll now be spending money on violet shampoo for months before this grows out.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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