I was expecting a more red colour but instead my hair is copper brown. My colour was more vibrant before so i regret doing this. Sorry but i wont be repeating my order.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Grace G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lori B.
marzo 24, 2022
Horrible
PUBLICADO POR:
Lori B.
marzo 24, 2022
Horrible product!!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandra G.
marzo 24, 2022
Not what I wanted
PUBLICADO POR:
Sandra G.
marzo 24, 2022
There were no highlights that I wanted and the product made my scalp itchy cancellation is in the future
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sandra - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Alicia W.
marzo 24, 2022
Color is strawberry blonde
PUBLICADO POR:
Alicia W.
marzo 24, 2022
Color is strawberry blonde, not what I wanted. I did like the feel and smell of the products as well as the packaging though.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kimberley S.
marzo 24, 2022
Demi color doesn’t cover
PUBLICADO POR:
Kimberley S.
marzo 24, 2022
The color provided to me is not covering my gray. As a result, my hair is coming out two toned. The roots are lighter and the tips are darker. Is there something else that can be done.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Elizabeth N.
marzo 23, 2022
Do not buy
PUBLICADO POR:
Elizabeth N.
marzo 23, 2022
The color came out magenta with pink roots. It cost $200 to fix. Be weary.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Elizabeth. We are so sorry to hear this. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annette F.
marzo 22, 2022
Disappointed
PUBLICADO POR:
Annette F.
marzo 22, 2022
Did not cover grey at hairline
Please discontinue my account
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Annette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Erin S.
marzo 21, 2022
Didn’t cover grays or reduce redness
PUBLICADO POR:
Erin S.
marzo 21, 2022
I feel like the more I use this product the worse it’s getting at covering grays. I asked for an asher tone and I feel like I got the same color I got before. It also seems to be getting worse at coloring my grays…
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Erin! We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Elly G.
marzo 21, 2022
Hair color
PUBLICADO POR:
Elly G.
marzo 21, 2022
Sorry but this hair color just did not live up to expectations. Although I did exactly as instructed my gray hair (roots) were not covered at all. This was a very disappointing experience and since you offer 100% guarantee, I am requesting my money back on this latest order. Please credit the card I used. Thank you, Elly G
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth G.
marzo 21, 2022
Fades
PUBLICADO POR:
Elizabeth G.
marzo 21, 2022
So disappointed. The color when it first came out and ordered ten years ago was awesome and I used it quite a while. Now it is like drugstore box color. It fades, does not cover greys well, and overall does not deliver. I gave it two stars instead of one because the stylist tried to help me and was sweet, but after using the product same results.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tammy H.
marzo 21, 2022
UNHAPPY
PUBLICADO POR:
Tammy H.
marzo 21, 2022
This is my second order. First order color was too dark and I asked for the color to be made lighter I don't notice a difference. My color is suppose to be medium brown. My hair looks like its darkest brown. I hate it. I thought I was dealing with color specialists.
My order was also missing a brush and one glove was ripped.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Tammy, so sorry to hear this! We truly appreciate your feedback! Upon reviewing your profile, we see that you have already reached out to one of our Color Experts! You'll see your requested adjustments made with your April 4th order. We're also happy to include an extra set of gloves with your next order. Please also keep in mind that we only ship out a Tint Brush with your first Color Kit. Our Kits are made to also allow you to perform the bottle method. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
CLAUDE & NANCY J.
marzo 21, 2022
Very strong smell
PUBLICADO POR:
CLAUDE & NANCY J.
marzo 21, 2022
I had a hard time with the final step of pouring the color over my head and massaging it in for 2-3 minutes, as the smell about knocked me out. In the past, I thought this had improved, but now it was really strong.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nancy - Here at eSalon, we are always striving to create the best products possible. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Seirra W.
marzo 21, 2022
Meh
PUBLICADO POR:
Seirra W.
marzo 21, 2022
Didn't find it any better than the store box brands. Color okish. Hair feels and smells like box color. Not sure what is custom about it, maybe the label says my name idk. Trying to cancel the plan is near impossible. Been trying to find this magic button to push for last 30 minutes... At least I'm not out a ton of money I guess
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Seirra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia F.
marzo 21, 2022
Didn’t work and I had a hairstylist do iy
PUBLICADO POR:
Julia F.
marzo 21, 2022
I did NOT expect regular orders. Please do not send any more. I should not be expected to pay for a product that doesn’t work. Cancel immediately
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alexandra A.
marzo 18, 2022
Redish Brown
PUBLICADO POR:
Alexandra A.
marzo 18, 2022
Too dark and left redish routs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alexandra A. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Monica M.
marzo 18, 2022
Hair is the same colour
PUBLICADO POR:
Monica M.
marzo 18, 2022
I gave 2 stars because the kit is brilliant, much better than box dye. However, the first kit I received made my hair far too dark, the complete opposite of what I wanted. This kit they adjusted the colour for me and I've just done it...my hair is the exact same colour. It didn't do anything so I'm very disappointed
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Monica M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sue M.
marzo 18, 2022
Horrible
PUBLICADO POR:
Sue M.
marzo 18, 2022
Bad color, it dyed my roots orange, and the rest of my hair a muddy brown. I actually used a highlighting kit to make my hair somewhat better. Never again! I'm sending back the kit you sent me and absolutely don't send me anymore!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Sue! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
fabienne D.
marzo 18, 2022
Programme de Fidèlité
PUBLICADO POR:
fabienne D.
marzo 18, 2022
Bonjour, j'ai effectué 13 commandes depuis 2019, je n'ai pas eu le cadeau de fidèlité=> une coloration offerte. Pouvez-vous me dire pourquoi dans "programme de fidèlité" il n'y a que 3 commandes de validés?
Merci pour votre réponse.
Cordialement,
Fabienne Deligny
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
fabienne D. - Merci de nous avoir contactés, nous sommes vraiment désolés pour cette confusion. En plus d'économiser 20% de réduction sur toutes vos commandes grâce à l'Abonnement Couleur, vous bénéficiez maintenant de notre programme de fidélité lancer en juillet 2021. Toutes les commandes effectuées depuis cette date sont comptabilisées dans notre nouveau programme. Nous allons revenir vers vous par email pour plus d'information. À très vite !
PUBLICADO POR:
Raye B.
marzo 18, 2022
1st color
PUBLICADO POR:
Raye B.
marzo 18, 2022
My color would have been great except I ask for no gold.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Raye, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Feel free to check your email from your colorist! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlotte H
marzo 17, 2022
My color
PUBLICADO POR:
Charlotte H
marzo 17, 2022
Don't seem to last.good thing I buy the can of root touch up
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Charlotte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gabby G.
marzo 17, 2022
Didn't make any noticeable difference
PUBLICADO POR:
Gabby G.
marzo 17, 2022
I have medium blonde hair and I was looking to go ginger (strawberry blonde). I was excited to try my custom blend and I had high hopes but unfortunately it didn't make any noticeable difference in my hair. If anything, the dye made my lighter blonde ends the same colour as my roots - medium blonde.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gabby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Piper K.
marzo 16, 2022
My hair didn’t look any different
PUBLICADO POR:
Piper K.
marzo 16, 2022
After reading the instructions and then applying the color, when I got finished all the color was down the drain. All my grays were still gray and I didn’t look like I had just spent over an hour trying to color them.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Piper - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lovelina A.
marzo 16, 2022
Issue with this hair color
PUBLICADO POR:
Lovelina A.
marzo 16, 2022
This is my third auto ship and had issue with this particular color not covering my grays. I never had this issue before. Instructions followed not sure what the issue is. Very disappointed. Not sure if I will continue with this subscription.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lovelina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shelia S.
marzo 15, 2022
Did not color gray
PUBLICADO POR:
Shelia S.
marzo 15, 2022
The color I used that u guys made do not color gray I tried to times got the same results tried to send a pic but don't know how please send me a color that colors gray pls thank you I u do not have a color that color gray do not send me anything 💗
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PUBLICADO POR:
Janelle B.
marzo 15, 2022
Terrible
PUBLICADO POR:
Janelle B.
marzo 15, 2022
Awful color, roots color was lighter than ends, broke my hair… I now have tons of fly away and frizz. Just an awful experience my hair feels like straw, I can’t even wear it down anymore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jenny C.
marzo 14, 2022
Still not right
PUBLICADO POR:
Jenny C.
marzo 14, 2022
This is my 5th and last attempt to get the color an ash blonde. Have asked each time for ash but still not even close to ash blonde. Please listen to what your customers want
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Velvet S.
marzo 14, 2022
Terrible
PUBLICADO POR:
Velvet S.
marzo 14, 2022
I was told and it was marked on my bottles of color that it was blue black. It is dark brown and my roots look red. I am canceling my subscription
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Velvet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
rebecca D.
marzo 14, 2022
latest shipment
PUBLICADO POR:
rebecca D.
marzo 14, 2022
was not happy - formula chunky and would not mix at all -had to cut bottle for mix to come thru - coloring my hair with 2 different shades from bottle - was at room temp - shook bottle til i couldnt shake anymore - was like it was an old mix - was always happy before this - not so much now
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rebecca - We're truly sorry for any trouble dispensing your color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lori T.
marzo 14, 2022
Wrong color
PUBLICADO POR:
Lori T.
marzo 14, 2022
Color is too light and did not cover gray at all.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra T.
marzo 13, 2022
Disappointed
PUBLICADO POR:
Sandra T.
marzo 13, 2022
This is the first time in years my hair color failed to cover the roots!! I will be contacting the team to find a solution ( I hope, there will be one since I absolutely love their products)
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria B.
marzo 12, 2022
Not the best
PUBLICADO POR:
Maria B.
marzo 12, 2022
The color came out more red than expected
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maryam N.
marzo 12, 2022
Two different colors
PUBLICADO POR:
Maryam N.
marzo 12, 2022
My hair is two different colors. The second shipment was a completely different color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maryam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tamara K.
marzo 12, 2022
Haven't colored my hair in a while
PUBLICADO POR:
Tamara K.
marzo 12, 2022
For me, this was a bit more tedious to use on my own, a bit messy for me. I love how the color turned out, but it was hit and miss in areas? Luckily it is so subtle that it blends in and allows my white hair to appear as highlites. It also left my hair very soft and silky, unlike over the counter hair color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tamara - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Vivien A.
marzo 10, 2022
Unzufrieden
PUBLICADO POR:
Vivien A.
marzo 10, 2022
Ich wollte von kupfer auf dunkelblond und habe im Vorhinein gefragt ob dies möglich ist. Nachdem mir das versichert wurde das dies kein Problem ist habe ich die Farbe bestellt und nach Anleitung verwendet und Überraschung es hat leider nicht gedeckt und ich bin nach wie vor kupfer. Daher bin ich dieses Mal leider das erste Mal nicht zufrieden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vivien A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
martine B.
marzo 10, 2022
les cheveux blancs
PUBLICADO POR:
martine B.
marzo 10, 2022
pourquoi mes cheveux blacs ne deviennent pas cuivre sur les pattes
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
martine B. Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que votre coloration n'a pas totalement répondue à vos attentes. Nous souhaitons vous aider à atteindre vos objectifs couleur, c'est pourquoi nous allons vous contacter par un email pour plus d'information. Si vous avez des questions n'hésitez pas.
PUBLICADO POR:
Christina W.
marzo 9, 2022
Farbe viel viel viel zu dunkel!
PUBLICADO POR:
Christina W.
marzo 9, 2022
Farbe viel viel viel zu dunkel!
Das bestellte KIT Hat einen sehr schönen und professionellen Eindruck gemacht. Leider war der gratis farbauftrage Pinsel nicht dabei!.
ich habe circa 25-30 % graue Haare in meinem blonden deck-Haar, weshalb ich mir Sorgen gemacht habe , dass die Farbe nicht decken könnte. Das war aber nicht der Fall. Zusätzlich ist das Kit super gut erklärt und man kann sich mit der Beschreibung gut auseinandersetzen! Ich habe ein blond mit leichten Kupferstich bestellt: bekommen habe ich ein Kupfer-rotes braun welches ich jetzt auf dem Kopf habe, Darüber bin ich sehr enttäuscht! es ist nicht so, dass die Farbe nicht schön wäre, es ist aber nicht das was ich bestellt habe und jetzt hab ich dunkle Haare!
Ich muss also jetzt noch mal das vielfache an Geld in die Hand nehmen, um zu einem Friseur zu gehen der mir die Haare rettet!
Von den Schäden durch Die bevorstehende Behandlung mal ganz abgesehen, ist es echt nicht cool. Ich würde esalon deshalb nicht weiter empfehlen und auch nicht mehr dort bestellen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christina W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Marie ange C.
marzo 9, 2022
Pas de tout la couleur qui me va
PUBLICADO POR:
Marie ange C.
marzo 9, 2022
Bonjour je suis désolée mais je ne veux plus être cliente car j' ai été très déçue de la couleur que j ai employés franchement tous mes amies n ont pas valider donc je ne donne plus suite à notre échange merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie ange C. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous avons contactés pour remédier à cette situation.
PUBLICADO POR:
Janet O.
marzo 9, 2022
bottle had only Gold color-and replacement had only Gold color
PUBLICADO POR:
Janet O.
marzo 9, 2022
When you are selling your service as Custom Hair Color, you should be sending your customers the blended color. Last month, I received a bottle that clearly had only one color in it. It was easy to see when comparing it to the chart, that it only had the Gold color in it. So, I sent an email and was told that a replacement would be sent that had the correct blend in it. But once again, the bottle had only the Gold color in it. Once is a mistake, twice is just incompetence. While I have been a customer since December 2014, at this time my only option is to cancel.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Janet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Irene F.
marzo 8, 2022
Very disappointed
PUBLICADO POR:
Irene F.
marzo 8, 2022
After following ALL the instructions, I was ready to rinse. Filled bottle with water, and rinsed my hair till water was clear. …I then noticed that the bottle was STILL 2/3 FULL of THE HAIRCOLOR MIX??
The color did not work..and my gray roots were not covered….So the color DID NOT WORK FOR ME….
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Irene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nancy I.
marzo 8, 2022
Didn’t cover all the gray
PUBLICADO POR:
Nancy I.
marzo 8, 2022
Please cancel didn’t cover all my gray
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tami D.
marzo 8, 2022
Color not lasting as long
PUBLICADO POR:
Tami D.
marzo 8, 2022
So I have been with u all for awhile n I have been noticing a problem with the color fading a lot faster then it used too. Nothing on my end has changed n it's getting disappointing that prices are going up but quality is going down. I hope this will not b the case with my color coming up in April or I may have to reevaluate my options
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Tami! We're super sorry to hear this. Upon reviewing your profile, we see that you've submitted an adjustment request and our Color Experts are currently working to resolve your concerns. We truly appreciate your feedback! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah R.
marzo 7, 2022
Grey cover
PUBLICADO POR:
Deborah R.
marzo 7, 2022
Step 1 for my grey washed out in 3 washes. It was permanent color? Not happy. This was a truly poorly mixed product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Richelle K.
marzo 7, 2022
Roots
PUBLICADO POR:
Richelle K.
marzo 7, 2022
While the color is very nice at the beginning, my roots have faded dramatically over the few weeks. I left this color on for 45 minutes and still my roots did not seem to have good coverage.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Richelle - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Aveen T.
marzo 7, 2022
Not covered
PUBLICADO POR:
Aveen T.
marzo 7, 2022
It didn’t covered all my hair color, some area are lighter then others
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Aveen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Noriko S.
marzo 7, 2022
color wasn't darker
PUBLICADO POR:
Noriko S.
marzo 7, 2022
i didnt like the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Noriko - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shari S.
marzo 7, 2022
Did’t fully cover gray
PUBLICADO POR:
Shari S.
marzo 7, 2022
Did the 30 minutes and gray still shows through slightly
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Aleshia W.
marzo 6, 2022
Disappointing
PUBLICADO POR:
Aleshia W.
marzo 6, 2022
The gray coverage was inadequate, despite my entire head being saturated. I had gray in the front that did not tint and, with my 41st birthday coming up, it was affecting me. I thought I could deal with it, but as the weeks passed, it faded rapidly and I decided to visit my stylist at the 5 week mark rather than 8. I had planned to begin doing my own color and having her do the cut to save money, but eSalon ensured I won't be doing that. I will have to return to budgeting for my stylist to do the full service now. So disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aleshia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura c
marzo 5, 2022
No matter what I do, this color does not cover.
PUBLICADO POR:
Laura c
marzo 5, 2022
I ha e given this a try 3 separate times and despite following the instructions to a T, this color does not cover well, leaves spots, and doesn't even color baby hairs. I wanted to be sure it wasn't an error on my part before I left a negative review, but I'm tired of my color not turning out as promised. I'll be searching for another brand.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dawna C.
marzo 4, 2022
Custom color
PUBLICADO POR:
Dawna C.
marzo 4, 2022
It's only been one week and the grey is coming through, so cancel my account totally.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Devon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Celine F.
marzo 4, 2022
Produit jamais reçu
PUBLICADO POR:
Celine F.
marzo 4, 2022
Malheureusement, j'étais contente des produits mais je n'ai jamais reçu cette commande.
Le livreur n'a jamais cherché à me contacter et j'ai reçu directement un avis de non livraison !!!
A éviter, ce n'est pas la 1ère fois donc là, j'abandonne
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Celine - Merci de votre message, nous sommes désolés que vous n'ayez pas reçu votre commande, et pour tout inconvénient que cette situation a occasionné. Notre équipe vous a envoyé un email afin de vous assister davantage.
PUBLICADO POR:
Sarah R.
marzo 4, 2022
Wanted Ash got Orange
PUBLICADO POR:
Sarah R.
marzo 4, 2022
No real help. My hair is orange!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Joyce G.
marzo 4, 2022
Cancel my account
PUBLICADO POR:
Joyce G.
marzo 4, 2022
Do not send another shipment. I’m disputing the last bill and do not want any more bogus product!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joyce - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joy B.
marzo 3, 2022
My hair wasn't like a cop or my hair was more of an orange on top very light you
PUBLICADO POR:
Joy B.
marzo 3, 2022
The color was not as copperish it was more orange because of the other color that was on top from the other box so I have to wait and let some of it go out and then I'll recolor it with the copper and hopefully it'll be the color but I don't need any more for right now I have two boxes still from the first time I had to red and I have the copper
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Joy. Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please be on the lookout for an email from us with a few reminders! We are excited to continue working with you!
PUBLICADO POR:
Raven A.
marzo 3, 2022
Leaking bottles
PUBLICADO POR:
Raven A.
marzo 3, 2022
It's hit and miss! A couple of my orders have arrived with stains on the box from leaking bottles. I feel this affects product quality and should be addressed. Overall, I have been pleased with my hair color and products. However, quality control and maybe better packaging should be considered.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Raven, we truly appreciate you taking the time to provide us with valuable feedback. We’re truly sorry that you've experienced issues with some of your Color Kits. We take our clients' feedback to heart and continue to improve our products and packaging each and every day. We've sent you a message via email! Keep an eye on your inbox for more details.
PUBLICADO POR:
Kim D.
marzo 3, 2022
Color great, coverage notsomuch
PUBLICADO POR:
Kim D.
marzo 3, 2022
Love the color, but it’s just not covering the gray.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Kim, we greatly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Helen Q.
marzo 3, 2022
Quality not as good
PUBLICADO POR:
Helen Q.
marzo 3, 2022
My last order 10858472 I was not pleased colour washed out on first wash not as good as previous let me have your comments
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Helen Q. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps.
PUBLICADO POR:
Isabel A.
marzo 2, 2022
The color is nice gray coverage
PUBLICADO POR:
Isabel A.
marzo 2, 2022
I love the color and leaves the hair very nice and shiny, but the gray coverage was not the best. I would like to try a stronger product to cover my grays.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Isabel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Birte B.
marzo 2, 2022
Sehr viel Abfall und teuer
PUBLICADO POR:
Birte B.
marzo 2, 2022
Die Farbe an sich ist schön, aber ich konnte keinen großen Unterschied zu Supermarktfarben ausmachen. Vielleicht hält sie länger den Glanz. Was mich wirklich gestört hat sind die vielen einzelnen Verpackungen, deshalb habe ich das Abo beendet, außerdem ist die Farbe ganz schön teuer, womöglich wegen des vielen einzeln verpackten Schnickschnacks darin. Der Service an sich ist gut.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birte B. - Vielen Dank für Ihr Feedback. eSalon hat vor kurzem eine Überarbeitung gestartet und wir haben einige Änderungen vorgenommen! Sie werden sich freuen zu wissen, dass alle unsere Verpackungen recyclt werden können - von der Versandschachtel bis zu den Flaschen! Da wir verschiedene Arten von Kunststoffmaterialien haben, gibt es einige verschiedene Arten von Recyclingkategorien. Bitte wenden Sie sich an Ihre örtliche Abfallentsorgungsfirma oder Ihr Recyclingzentrum, um weitere Informationen zum Recycling verschiedener Kunststofftypen zu erhalten. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Birgit B.
marzo 1, 2022
Nicht meine Farbe!
PUBLICADO POR:
Birgit B.
marzo 1, 2022
Es mag ja sein, daß die Farbprodukte an sich toll sind, meine Farbe wurde trotz Foto und Farbanpassung jedoch absolut nicht getroffen. Statt Blond Goldmariechen😖
Tint Rins sollte die Lösung sein! Doch das war auch nach 4 Anwendungen nicht der Fall.
Mir half nur der Gang zum Friseur 💇♀️
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birgit B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Judy F.
marzo 1, 2022
Used color today
PUBLICADO POR:
Judy F.
marzo 1, 2022
Color is too much brass or reddish tones i want more true brown. I added new photos from today after I used color. What can be changed for next time?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Judy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Nadine S.
marzo 1, 2022
No longer covers grays.
PUBLICADO POR:
Nadine S.
marzo 1, 2022
I have been an esalon customer for almost two years. For the past few shipments, the color no longer covers my gray well. What it does cover , fades quicker, and it is no longer covering resistant grays that it had always covered in the past. This does not seem like the same quality product I have always received. I have given it a few months, but no longer want to pay for something that no longer works.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nadine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heike V.
febrero 28, 2022
Natürliche Haarfarbe
PUBLICADO POR:
Heike V.
febrero 28, 2022
Haarfarbe sieht sehr natürlich aus, leider war die Grauabdeckung nicht zufriedenstellend. Trotz langer Einwirkzeit und Einarbeitung lt. Anweisung. Sehr schade.
Aber dafür sind mir 22 € zu viel, um bei der Grauabdeckung nicht erfolgreich zu sein. Tut mir leid.
Ich möchte keine weitere Bestellung.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heike V. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Trish S.
febrero 28, 2022
Colour does not last, and more expensive.
PUBLICADO POR:
Trish S.
febrero 28, 2022
I am noticing what others have noticed.
The colour does not last as it used to and it is more expensive.
The price increase from December 2021 to February 2022 = 31% plus.
I have been using eSalon for years....now I am not sure if I will continue.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Trish - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
krystal L.
febrero 28, 2022
Covered zero grays
PUBLICADO POR:
krystal L.
febrero 28, 2022
The color is ok but it did not cover gray at all
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Krystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa H.
febrero 28, 2022
It’s rubbish
PUBLICADO POR:
Lisa H.
febrero 28, 2022
Totally wrong colour
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa H. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria M.
febrero 27, 2022
Billed without asking
PUBLICADO POR:
Maria M.
febrero 27, 2022
I just got billed $31dollars without my authorization. $First time I got charged $10.
I told them I didn't want that color and now I'm charged triple the amount.Terrible
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carrie L.
febrero 27, 2022
Still brassy
PUBLICADO POR:
Carrie L.
febrero 27, 2022
I have developed a lot of red and brassiness to my hair and wanted to eliminate it. The color helped, but did not remove the red undertones...
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carrie - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Bridget R.
febrero 27, 2022
The color wasn’t what I expected
PUBLICADO POR:
Bridget R.
febrero 27, 2022
So, the products were great quality, nice presentation, but the color didn’t turn out anywhere near what it was supposed to be. Followed the directions to a tee. When I buy professional color similar to the color I had requested on here, it turns a dark black/ blue. I ended up maybe 2 shades darker than my current color at the time was, with no blue tint in sight. Not super happy with the color, but the products were nice and organized
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bridget - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Tracy S.
febrero 27, 2022
Disappointing
PUBLICADO POR:
Tracy S.
febrero 27, 2022
I wanted to cover greys at the root, matching my natural color, a neutral light brown. I followed the instructions exactly, processed for 35 minutes, and was left with strawberry blonde roots. My grey processed well, but the whole thing was the wrong color. Off to the salon to have it corrected.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kris R.
febrero 27, 2022
To light Wont cover grey.
PUBLICADO POR:
Kris R.
febrero 27, 2022
For years i have asked to darken this shade to a light copper.. Now it wont even cover grey and fades in a week. DONT EVER SEND ME THIS AGAIN.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kris - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carrie H.
febrero 26, 2022
Changes?
PUBLICADO POR:
Carrie H.
febrero 26, 2022
I just happened to read some recent reviews and learned that other long time customers are experiencing the same results as I am. Prior to the following, I got so many compliments on the color and condition or my hair. Now my color is faded within a few weeks to a brassy orange, my hair is limp ( I use e-salon recommended products) and my grays show through at the roots within 7-10 days of applying touch up. I thought it was me! So now I'm questioning whether to continue with e-Salon or move on. 🤔☹️
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carrie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sarah C.
febrero 26, 2022
Colour no longer lasts
PUBLICADO POR:
Sarah C.
febrero 26, 2022
I have been using this for years and it has only been recently that the colour isn’t as long lasting and the price is getting to the stage that I go back to shop bought. Either something improves or you will lose a very loyal customer
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sarah C. - Thanks so much for your feedback! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amna P.
febrero 26, 2022
Results way more dark then expected
PUBLICADO POR:
Amna P.
febrero 26, 2022
After following all the instructions I did not get the expected result . My hair are nearly black
Now instead of medium ash brown . Not happy at all
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amna P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Lynette M.
febrero 26, 2022
It lasted one wash
PUBLICADO POR:
Lynette M.
febrero 26, 2022
My colour looked great after it was done but washed out in the next wash. Very disappointing! Would not use it again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lynette M. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Wanda W.
febrero 26, 2022
Crashed and Burned
PUBLICADO POR:
Wanda W.
febrero 26, 2022
I was really anticipating on receiving my first order. After following the directions carefully, I was deeply disappointed the hair color did not turn out the way I desired it to be. And to thin, I had such high hopes too! The timer did not work either. I am deeply disappointed in this product for the money that I’ve spent. I will not order again and will unsubscribe.😔
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Wanda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kimberly D.
febrero 26, 2022
Didn't cover my grey
PUBLICADO POR:
Kimberly D.
febrero 26, 2022
I was upset with this last purchase. It did a very poor job of covering my grey hair. When I ordered in the past the coverage was better. Not sure if I will purchase again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Claudia G.
febrero 26, 2022
Didn't cover grays
PUBLICADO POR:
Claudia G.
febrero 26, 2022
I specifically stated I didn't want black and the color is black but still didn't cover my grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Claudia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
C.N.
febrero 26, 2022
Not as expected
PUBLICADO POR:
C.N.
febrero 26, 2022
Complicated and messy process compared to box dyes. The " roots" mixture when finishing at the end was so strong smelling.. It nearly made me pass out and there was no way i could leave it on my hair or continue to massage for 2-3 minutes because the fumes were so strong that it made it difficult to breathe. And couldn't find anywhere staying to be prepared for that it would've opened a window. Plus, didn't cover greys very well. Packaging doesn't say how long coloring should last either. On the plus side, the color looks good so far and hair doesn't feel super dry. Also
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
C.N. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Joanna Z.
febrero 26, 2022
Order not as requested.
PUBLICADO POR:
Joanna Z.
febrero 26, 2022
I'm a mother so coloring my hair and even having the time to is a treat.
I colored my hair today and it's not what I requested.
My gray roots are still visible. My hair that should be soft black is brownish.
I requested a non brassy tolerant full coverage for my gray soft black. That is not what I received.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joanna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Ms.Gul
febrero 26, 2022
Not satisfied with Custom colour
PUBLICADO POR:
Ms.Gul
febrero 26, 2022
I bought ammonia free custom colour. I believe bleach is used in making custom colour. When I colour it damage and burn my hair. I am really disappoint with my purchase my damaged hair take months to recover.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ms. Gul - We never like to hear that our customers are unhappy with their results, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get your hair where you want it to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Demelza W.
febrero 25, 2022
Unsuccessful result
PUBLICADO POR:
Demelza W.
febrero 25, 2022
This product did not take to my natural hair or on my greys.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Demelza W. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts will be in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
PUBLICADO POR:
Louise B.
febrero 24, 2022
No longer interested
PUBLICADO POR:
Louise B.
febrero 24, 2022
Product color smelled and burned at times. Color was not accurate, price to high. I went back to supermarket color.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Louise, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Terry T.
febrero 24, 2022
Did not cover gray very well. Dried out my hair.
PUBLICADO POR:
Terry T.
febrero 24, 2022
I am not ordering again...
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Terry. We are sorry to hear that you were disappointed by the gray coverage of your recent color application and that it dried out your hair. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dana S.
febrero 24, 2022
Don’t do it
PUBLICADO POR:
Dana S.
febrero 24, 2022
This color was supposed to be a dark auburn and I got a copper ginger. Not what I wanted at all!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Dana - I am so sorry to hear that, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vicky M.
febrero 23, 2022
Awful.
PUBLICADO POR:
Vicky M.
febrero 23, 2022
Color did not come out right at all. Contacted a salon and they adjusted color but it did not cover over the mistake of the first one. Made my roots look ridiculous. Now I have to pay for color correction at a salon I previously sent pictures of how wrong the color was
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Vicky - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
NightWitch
febrero 23, 2022
Most recent color turning pink
PUBLICADO POR:
NightWitch
febrero 23, 2022
Aagghh!!! My color is going from a dark red to pink, not at all what I wanted or expected. I requested a change in my color to more closely get my color to ginger biscuit red which should be more of a copper, less dark red, and will hopefully prevent this turning pink issue. I find it disturbing, especially since it has only been in my hair for less than 3 weeks. We will see how this next one holds up and keep fingers crossed that it doesn't turn pink again.
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PUBLICADO POR:
Lorrine M.
febrero 23, 2022
Didn't cover my grays
PUBLICADO POR:
Lorrine M.
febrero 23, 2022
This is the second time I try this product. The first time, I followed the directions and my hair didn't pick up the color with one use so I did it twice since I had product left over and then my hair took up the dye. The same thing happened this second time around, none of my grays picked up the color so I have uneven color throughout. I'm most likely not going to continue using this product.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lorrine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine D.
febrero 23, 2022
Pas la bonne couleur
PUBLICADO POR:
Christine D.
febrero 23, 2022
Couleur rouge orangé.... j'en ai pleuré de rage!!!
J ai dû récupérer ma couleur en allant chez un coiffeur...!!!!
Vraiment déçue..!!!!
Je me suis desabonnėe
Cordialement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous ayez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Dawne S.
febrero 23, 2022
Meh.
PUBLICADO POR:
Dawne S.
febrero 23, 2022
My color was dull and flat.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dawne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
charmaine S.
febrero 23, 2022
Three different colors of hair
PUBLICADO POR:
charmaine S.
febrero 23, 2022
I had three different colors in my hair before I used the product and now there are three different shades of color from what it was originally
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Charmaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa D.
febrero 23, 2022
Did not cover my gray
PUBLICADO POR:
Melissa D.
febrero 23, 2022
Loved the color and it didn't burn my scalp but but it did not cover my stubborn gray.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Leah W.
febrero 22, 2022
Fades quickly
PUBLICADO POR:
Leah W.
febrero 22, 2022
After one wash, the bottoms of my hair has already begun to fade- however very easy to apply and does not damage hair
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Leah W. - Thank you for your feedback! We’re so sorry to hear that your colour result did not meet your expectations. We will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Jade T.
febrero 22, 2022
Deception de la couleur
PUBLICADO POR:
Jade T.
febrero 22, 2022
J ai été enchantée par votre idee de travailler les racines 25min puis les longueurs 10min
Cependant cela n a pas fonctionné
Je ne m attendais pas à miracle mais à un éclaircissement net
Je pense qu il aurait été plus judicieux de commencer par les longueurs 25min et les racines après ça les racines prennent vite et sont plus clairs à la base
Donc ce sont les longueurs qui nécessitent un plus long temps de pause logiquement
Merci de faire le nécessaire et de m aider svp
Je vous en prie
Cordialement Madame Touati Jade
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jade T. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Chloe P.
febrero 21, 2022
Misleading
PUBLICADO POR:
Chloe P.
febrero 21, 2022
I tried this colour out and it didn’t seem to cover at all. I have tried contacting them and all I seem to be told is the department I need to speak too is unavailable and someone will get back to me by email. This was months ago now so I have cancelled my subscription and will not reorder.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Chloe P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ruby G.
febrero 21, 2022
two different shades
PUBLICADO POR:
Ruby G.
febrero 21, 2022
I received what turns out to be 2 different shades
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ruby - We apologize for any confusion with what was received in your color kit. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Goodwitch
febrero 21, 2022
Color is lovely at first
PUBLICADO POR:
Goodwitch
febrero 21, 2022
The color has not completely covered my gray hair. It is like it’s stained but not completely covered. I wonder will the next coloring color it or not, since it hasn’t been colored in about 6 months. Will this be the best it can do for my hair?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Goodwitch - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Danielle S.
febrero 21, 2022
Made no difference to the colour of my hair !!!
PUBLICADO POR:
Danielle S.
febrero 21, 2022
I followed the Instruction to the letter and my hair don’t look anything different probably won’t buy again to be honest
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Danielle S. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Allison T.
febrero 20, 2022
Not the color shown
PUBLICADO POR:
Allison T.
febrero 20, 2022
This color was nothing like what was shown. I was supposed to be strawberry blond. It had basically no red in it at all and made my hair darker than it was and looks like a gross light brown. So disappointed as now that it is dyed I can't lighten even back to my normal color. No depth of color a box from the store that my daughter uses is way better. Don't waste your money
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Allison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Natalie S.
febrero 20, 2022
Agood color but fades out to an orange/red
PUBLICADO POR:
Natalie S.
febrero 20, 2022
The color syarts out as a lovely brown but quickly fades to an orange/red which does not suit me. I would prefer my next purchase to be a cool brown with the ability to put in catemel highlights.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Natalie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
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