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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Aubree - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kerstin S.
junio 28, 2022
Ähm....
PUBLICADO POR:
Kerstin S.
junio 28, 2022
... meine Farbe sollte Aschblond sein mit etwas Kupfer. Bekommen habe ich 100% kupfer"blond".
Ich bin NICHT zufrieden und möchte nichts mehr erhalten.
Die 2 Sterne sind für die gute Anwendbarkeit des Produktes und Geruch/Verträglichkeit der Kopfhaut. Da gibt es nix zu meckern.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kathleen S.
junio 27, 2022
Horrible
PUBLICADO POR:
Kathleen S.
junio 27, 2022
Instead of copper with light auburn I got raspberry. Im pretty angry
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Frances C.
junio 27, 2022
Wanted blond, not red
PUBLICADO POR:
Frances C.
junio 27, 2022
I was a light blonde with a brassy red tent at the root I wanted to get rid of. I wanted to be a darker blonde without any red tent. I got a darker color but red. Just what I didn’t want.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Frances - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kathryn S.
junio 27, 2022
Did not cover greys
PUBLICADO POR:
Kathryn S.
junio 27, 2022
I was really disappointed with this batch. Normally it’s great, but I coloured my hair Sunday and on Monday I’m seeing grey hairs in the mirror. Feels like a waste of money and I’m wondering if I should cancel my subscription if it won’t cover greys.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathryn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine G.
junio 27, 2022
Didn't feel much different than a drugstore brand
PUBLICADO POR:
Christine G.
junio 27, 2022
Wasn't overly impressed with my color, to be honest. I think my color turned out too orangey red to be considered mahogany. (I was imagining a very deep wine, burgundy or Merlot red) like super vibrant. But as it turned out, not quite my vision.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy C.
junio 26, 2022
Doesn’t keep color on grays and fades quickly
PUBLICADO POR:
Amy C.
junio 26, 2022
I have seen noooo change in spite of my last note/request. I’m ready to move on.
Request written : (1/14/2022) My hair kit seems to fade easily and doesn’t cover my grays for more than 4 or so weeks. I need a darker richer color with less blonde and a darker note
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sarah G.
junio 26, 2022
Didn't match my roots
PUBLICADO POR:
Sarah G.
junio 26, 2022
Made my roots red, now i have to find a color to match and color correct my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nina W.
junio 25, 2022
Agree
PUBLICADO POR:
Nina W.
junio 25, 2022
I totally agree with previous comments that something has changed. My gray coverage lasts 2-3 weeks tops. Extremely frustrated. I wonder if it's worth it any longer? I have had to go to a hairdresser in between to touch up b/c I no longer trust this product to last. Could you please be transparent and tell us what has changed? With covid and lack of consistent suppliers, I'm sure you were affected as well, but come on!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Grace O.
junio 25, 2022
Does not cover grey.
PUBLICADO POR:
Grace O.
junio 25, 2022
I told the customer service person to cancel my subscription but she kept wanting me to talk to the colorist. I am not going to keep paying for a product I’m not satisfied with. The 100% guarantee is not true. 3 boxes came and no offer of a refund for poor grey coverage. I shouldn’t have to repeat to a colorist that grey is not covering when the original ask was grey coverage. I also did not sign up for a subscription. I ordered just to try the product out. Then I got another box and another one is on the way. I had barely used the 1st box. Without getting feedback if the 1st box was satisfactory they send more boxes. That is poor customer service and lack of concern. There is nothing 100% guarantee about this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Grace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Randi M.
junio 24, 2022
Grey coverage
PUBLICADO POR:
Randi M.
junio 24, 2022
The color for grey does not last, for me, longer than a month.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Randi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tasneem E.
junio 24, 2022
they charge you when they want to
PUBLICADO POR:
Tasneem E.
junio 24, 2022
dont buy this product, they charge your card anyways despite me filking out information to stop my plan. I am very annoyed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tasneem - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra D.
junio 24, 2022
It was ok
PUBLICADO POR:
Sandra D.
junio 24, 2022
I was not as impressed as I wanted to be. After my previous online color provider closed leaving me with only a few options besides drug store color, I decided to try eSalon. Color was not as dark as I thought it would be and it seems to be fading faster than the other color I used. I decided to change my color to darker, so we will see how that color is. They were fabulous when I asked to go darker. I will give it another go to see if I have better results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jayme W.
junio 23, 2022
Colour wasn't what I asked for :(
PUBLICADO POR:
Jayme W.
junio 23, 2022
The set was nice but the colour wasn't what I asked for. Not as saturated/red as I hoped for, and was lighter than I expected
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jayme - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
N. ANZ
junio 23, 2022
Quality Reduced
PUBLICADO POR:
N. ANZ
junio 23, 2022
I have been eSalon customer for many years and I was happy with the product until recent months when I started to experience that the color was not sticking for even a week period, after the first wash the color started to go off the roots and within the next couple of washes the gray roots are obvious.
During the dying process, I keep the color for an extended period of time on my hair in order for the color to stick around but with no success... it is disappointing now!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
N. ANZ - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sandra G.
junio 23, 2022
Katastrophe
PUBLICADO POR:
Sandra G.
junio 23, 2022
Nachdem meine erste Intensivtönung super war, wollte ich die exakt selbe Farbe als feste Färbung übernehmen. Leider ist die Farbe eine Vollkatastrophe (orange statt braun) & hat nichts mit der gehabten Intensivtönung zu tun.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lorée B.
junio 22, 2022
Gray coverage is lacking
PUBLICADO POR:
Lorée B.
junio 22, 2022
I like the whole concept of eSalon but I don't get the complete gray coverage around the frame of my face. So frustrating.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Loree - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lisa N.
junio 22, 2022
Still need better grey coverage. color is not sticking to grey as it should.
PUBLICADO POR:
Lisa N.
junio 22, 2022
Please adjust for next shipment of 6/23. Need better grey coverage.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nancy S.
junio 22, 2022
I completely broke out from the product. Scalp oozing, burning, sores,
PUBLICADO POR:
Nancy S.
junio 22, 2022
The product was difficult to use and time consuming . I did like color although it didn't look the same as photo. I would probably order again if I wasn't allergic. Please cancel all contact with me . Thank You
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nancy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sheryl F.
junio 22, 2022
Did not color my gray and I left it on longer.
PUBLICADO POR:
Sheryl F.
junio 22, 2022
Did not color my gray and I left it on longer.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nakisha W.
junio 22, 2022
Very unhappy left me with a washed out pink colour in my hair
PUBLICADO POR:
Nakisha W.
junio 22, 2022
Was excited to try this product used this evening and it’s left my hair looking a very washed out pink my hair was blonde and I wanted to add copper to it, as the blonde was high maintenance and it’s now pink! Not even a nice pink a I had pink hair 2 months ago kinda pink
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nakisha W. - Thank you for your feedback. We are so sorry that our colour did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
RODOLFO R.
junio 22, 2022
Unsatisfied and tired
PUBLICADO POR:
RODOLFO R.
junio 22, 2022
This is my third order trying to get the correct color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rodolfo - We’re truly sorry that our color did not meet your expectations. We have reached out via email to discuss your color formulation and further assist.
PUBLICADO POR:
Gabrielle F.
junio 22, 2022
Never Golden
PUBLICADO POR:
Gabrielle F.
junio 22, 2022
I've written a couple of times and still this has turned my really beautifully colored hair mahogany brown, not golden. I am so disappointed and now going to get this professionally fixed in a regular salon on Friday. I kept trying, but it's not at all what I've communicated or what is showing online.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gabrielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bree T
junio 20, 2022
Did not produce the color i expected.
PUBLICADO POR:
Bree T
junio 20, 2022
I expected to be a dark, ash brown. My hair is jet back with silver highlights. I look like I have a ton of grey hair when the light catches it. (I had no grey hair before). Trying this product was a mistake. The positive I will mention is that the started kit did come well equipped and the packaging was done well.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Minxy G.
junio 20, 2022
Not Covering Gray, STILL Incorrect Color & Excessive Breakage
PUBLICADO POR:
Minxy G.
junio 20, 2022
Despite my extremely detailed CONTINUAL requests, the color in my kit is still incorrect! I require a light to medium copper, (the color of my hair), to touch-up my roots between visits to the salon. No matter how many times I've specified, I'm yet to receive a color remotely similar to that I've requested--light/med copper! I don't want burgundy, mahogany or anything resembling either, but that's what you continue to send - my color requests, to date, have apparently been ignored as I continue to receive burgundy, mahogany &/or variations/combinations thereof. I've had to get highlights because my so-called estyle "colorist" couldn't follow instruction, blended the wrong color & I didn't realize until it was too late. Moreover, regardless, of which color you send-- NONE of them cover gray. I followed the instructions (time-periods) carefully, but still the gray in my hair remained. In addition to the aforementioned, and most upsetting of all, is that your hair color BREAKS-off a great deal of my hair each time I use it. As stated, I followed directions precisely & was very careful not to leave it on longer then instructed. I realize there is some breakage when coloring, but this is much more than experienced previously or since- if I use much more of your color I'll be bald & won't have to worry about hair color &/or covering gray! I'll rather be shopping on wig sites hoping they know the difference between copper, burgundy and mahagoney so I won't be completely doomed!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Juliette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marthalyn W.
junio 20, 2022
It is extremely dark darker then before
PUBLICADO POR:
Marthalyn W.
junio 20, 2022
Not happy with how dark it came up with time
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marthalyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kristin F.
junio 20, 2022
Didn't cover my gray hair
PUBLICADO POR:
Kristin F.
junio 20, 2022
I'm just disappointed. The color kit did .it cover or mask or color my gray hair at all. It only made them stand out even more after I put the color on my hair. My mom tried this company last year and her color turned out great. So I am not sure what happened here. Bummer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dallas H.
junio 20, 2022
DO NOT DO IT
PUBLICADO POR:
Dallas H.
junio 20, 2022
You cannot EVER get it to stop. I am having to procede with a fraud charge with my credit card company. I am out of the country and they keep sending it!!!!!!!!!!!!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dallas - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Pam P.
junio 19, 2022
not what I requested
PUBLICADO POR:
Pam P.
junio 19, 2022
I can tell without even trying this shade that it will NOT work for me...I want reddish to golden highlights and a deep rich shade... can you send me another mix? you do not need to send the developer ...just a color adjustment. Or send me some gold/ red tint I can mix with this currant mixture. I am so disappointed ...
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Pam, thanks for reaching out. We are sorry to hear that the color wasn't as expected. Your colorist will review your case to provide a solution. Please chekc your emails.
PUBLICADO POR:
Carol M.
junio 19, 2022
Bad coverage
PUBLICADO POR:
Carol M.
junio 19, 2022
Did not last a few days with my last colour and the greys were back. Bought box colour in chemist and lasting longer.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Carol! Thank you for sharing your feedback with us. We are so sorry to hear that your greys weren't fully covered. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Kerstin W.
junio 19, 2022
Dieses Mal sehr enttäuscht
PUBLICADO POR:
Kerstin W.
junio 19, 2022
Ich habe weder ein leuchtendes rot noch bin ich mit den Ansätzen zufrieden.
Ich versteh das nicht. Ich habe jetzt eher ein langweiliges Rotbraun oder keine Ahnung was das sein soll. Und ich habe den Eindruck dass die Ansätze nur leicht übertönt sind .
Die „Tinte Rinse“ ist super schön. Aber die Farbe ist völlig anders.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Renotta N.
junio 18, 2022
Not my choice
PUBLICADO POR:
Renotta N.
junio 18, 2022
I absolutely hate esalon makes purchasing decisions for me and send products I don’t ask for, but sure am charged for! This has happened in my last 3 orders and I’m done with this company.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Renotta! Thanks for reaching out. We are so sorry for any misunderstanding with our last 3 orders. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
laurence G.
junio 18, 2022
Ratio inconsistent
PUBLICADO POR:
laurence G.
junio 18, 2022
So I been witnessing inconsistencies on the ratio developer/ color for a while..no biggie I guess ...
The last shipment was soo obvious that the color bottle was full and developer a 1/3 of the bottle. ( I have pics)
Did u change the formula..
I like to know the exact amount
Of developer and colors..so I can make sure I get the result expected..
Making me a bit nervous the inconsistencies..
I am expecting a RSVP..
Thank you!
Laurence
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Laurence! Thank you for contacting us. We are sorry for the inconvenience with your orders. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Heather B.
junio 17, 2022
Horrible formula
PUBLICADO POR:
Heather B.
junio 17, 2022
Followed directions to the letter. Hair turned out copper roots, pink ends, and patches of blond that didn’t get covered. I didn’t even want to leave the house, I was so embarrassed. Paid $150 to get it fixed. I don’t want any subscription.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Heather! Thank you for contacting us. We are truly sorry to hear about your personal experience with eSalon. Your colorist will carefully review your case to provide a solution. Please check your emails.
PUBLICADO POR:
VALLI C.
junio 17, 2022
Took out the brassy red, but did not lighten the brown
PUBLICADO POR:
VALLI C.
junio 17, 2022
I was happy that my color adjustment took out the brassy red in my hair, but the brown did not get any lighter. I don't want a DRASTIC change, but was hoping for a lighter brown for summer.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Valli! Thank you for sharing your feedback. We are sorry to hear that the color was darker than expected. Please check your emails, your colorist will contact you to assist you with your color.
PUBLICADO POR:
Sarah K.
junio 16, 2022
Not right
PUBLICADO POR:
Sarah K.
junio 16, 2022
The color seems to make my hair gold and reddish. I need a light ash brown
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Conny D.
junio 16, 2022
Nicht empfehlenswert
PUBLICADO POR:
Conny D.
junio 16, 2022
Ich habe überall graue Strähnen und die Farbe wäscht sich raus.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Conny D.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jenna M.
junio 16, 2022
Dry hair, greys show, too red but they do help
PUBLICADO POR:
Jenna M.
junio 16, 2022
Not a fan. Hair felt terrible after. Didn’t cover all greys. Color was way too reddish. This was a bad idea. But the company has been very helpful offering to tweak shade for free or refund.. which I appreciate.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jenna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheryl C.
junio 15, 2022
Quality of product
PUBLICADO POR:
Cheryl C.
junio 15, 2022
The last couple of times I have used my color I noticed it was different, not a light brown but more orange. I also noticed that I have a lot of grays that didn't color and around my face I'm lucky if I get 2 weeks. My main concern is how orange my hair looks, I used a color balance blue shampoo to help with orangeness, but it didn't help much.
I've been a member since 2012 and never had any issues until now. I need to get a color closer to my hair color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cheryl - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Robin B.
junio 15, 2022
Unhappy with product
PUBLICADO POR:
Robin B.
junio 15, 2022
Did not cover roots or add additional coverage to rest of hair..First time this in 5 years this has happened.Please replace.Guessing it must have been error at manufacturers plant.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
ROSE A.
junio 15, 2022
Not pleased
PUBLICADO POR:
ROSE A.
junio 15, 2022
Was not pleased at all. Was given a credit and they keep deleting it
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carol S.
junio 14, 2022
Did not like!
PUBLICADO POR:
Carol S.
junio 14, 2022
The change to the new color set was very disappointing. It said to leave in for 30 minutes and my hair came out in different shades. The center of my hair didn’t match the outside. Also, much of my hair broke off and fell out! I do not like it at all.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carol - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
RaggaMakading
junio 14, 2022
Color
PUBLICADO POR:
RaggaMakading
junio 14, 2022
Changed my color but not lasting as long as the other color. Washed out within days of using it. Slowly coming lighter. Maybe I’ll try it one more time if it’s a bad batch.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
RaggaMakading - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Clara Ann C.
junio 14, 2022
What’s going on?
PUBLICADO POR:
Clara Ann C.
junio 14, 2022
I have been using this product for years and all of a sudden the color is inconsistent, does not cover well, and fades terribly. My roots were not covered even after I left the product on for ten extra minutes this last color. Very disappointing…
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Clara Ann - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Monique K.
junio 14, 2022
Never Again!!!
PUBLICADO POR:
Monique K.
junio 14, 2022
I've never been so disappointed from a product then I have with Esalon. I give a 2 star rating because twice my hair came out okay looking at best. I've either had hot roots, or just splotches looking results. Or not the color I wanted?? This last batch really sealed the deal for me half my grays are still noticeable. I've been dying my own hair for many years and never have I had results like I've had with this line. You guys should be ashamed of yourselves. Even the shampoo and conditioner (always my favorite part) is like using cheap product. Always leaving my hair feeling and looking awful. And even the shipping takes 5 days sometimes longer to receive after the order is filled. I was so excited to try this product. Very disappointed 😞 is all I have to say.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Monique - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
CHARLOTTE U.
junio 14, 2022
PLEASE DO nOT SEND further product
PUBLICADO POR:
CHARLOTTE U.
junio 14, 2022
I emailed the company about this issue the day after I received your kit in May. I said, the color selected was not the right color and DO NOT SEND MORE PRODUCT UNLESS I SEND PICTURES> NOw there is another kit on the way and I still have not been able to send photos of my current hair color because my computer has been down. If I receive another kit before I can send the photos, I will return that too. Also, the post office will not return a package w/o a RMA. Please send an RMA so I can send back your product.
Sincerely,
Charlotte Ure
u
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Charlotte - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their coloring experience! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Christina D.
junio 13, 2022
Too dark
PUBLICADO POR:
Christina D.
junio 13, 2022
I had to pay hairstylist to fix my hair color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Diana L.
junio 13, 2022
Does no long cover my gray hair.
PUBLICADO POR:
Diana L.
junio 13, 2022
The past three colors I have had bad results with my color. It does not color my gray and some hair has color and some does not. I look like I had a bad box color done. I discussed this with a stylist one other time and I did what she advised it did not work. Over the years the formula has changed and what I used to love about my colors is all gone now. I am very disappointed with the products now.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Beth H
junio 13, 2022
I’m allergic with the product
PUBLICADO POR:
Beth H
junio 13, 2022
I’m allergic with the product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Beth - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kay C.
junio 13, 2022
Not sure if I actually want to use this now
PUBLICADO POR:
Kay C.
junio 13, 2022
I opened my box and I’m very skeptical to use this as there’s only 2 very small bottles. I have extremely long and pretty thick hair so I feel like this won’t be enough to fully cover / color my entire head of hair. I looked online and a lot of people who have shorter hair than mine ended up with not enough product and splotchy hair color. I guess I don’t understand the point of the questionnaire part asking about your hair thickness and length if everyone receives the same exact amount.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kay - Thank you for reaching out to us here at eSalon! We are so sorry to hear your order did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kimberly P.
junio 13, 2022
The color is awful!
PUBLICADO POR:
Kimberly P.
junio 13, 2022
I am usually very satisfied with the colors I receive but the most recent one was supposed to be darker than the last and it is not. The color itself is too orange. I was looking to go dark brown with rich tones and this did not meet expectations.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kimberly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jenna E.
junio 12, 2022
Disappointed
PUBLICADO POR:
Jenna E.
junio 12, 2022
Was very excited to find this company. Placed my order used the product and I even let sit on a little extra because I was finishing a few things while I had dye in. About 30mins. Rinsed and it did not cover any of my Grey's literally zero coverage. So disappointed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jenna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Regina R.
junio 12, 2022
Leider gar nicht wie erwartet
PUBLICADO POR:
Regina R.
junio 12, 2022
Ich hab alles wie beschrieben gemacht und ist so gar nicht Kupfer Gold, eher braun geworden 😔
Bisher hat sich auch noch niemand deswegen gemeldet
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Teresa - We truly appreciate your feedback! We're happy to hear you've worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracey J.
junio 9, 2022
brassy
PUBLICADO POR:
Tracey J.
junio 9, 2022
Colored roots as instructed- color is very brassy and red. I would love a ashy tone for future orders
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Nidhi B.
junio 9, 2022
Worst experience ever
PUBLICADO POR:
Nidhi B.
junio 9, 2022
The first time I received my hair color from esalon, it was the right color which was natural black. The second time I received my hair color from them, they sent me a reddish tinted color and I hate that color in my hair. Not knowing my hair color would turn out that color I dyed my hair and afterwards it looked horrible. I did not change anything in my plan so I have no idea why they sent me that color. I even emailed them about it and they told me to send them a picture which was yesterday and they still have not gotten back to me. You can’t mess with peoples hair. I was furious. I will not ever use their products again. I found a better product to use and got my hair back to how I wanted it. Just warning you all that you never know what color they will send you.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nidhi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan G.
junio 9, 2022
Brown not red
PUBLICADO POR:
Susan G.
junio 9, 2022
This hair color is a lot of brown and very little red so I will be reapplying a different color to it to get back to my red head that I have had for 30 years
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marika H.
junio 9, 2022
Keine Grauabdeckung
PUBLICADO POR:
Marika H.
junio 9, 2022
1. die Lieferung dauerte viel zu lange. Ich war sehr unzufrieden.
Deshalb konnte erst jetzt die Farbe angewendet werden.
Die Farbe ist sehr schön, doch leider konnte eine gute Grauabdeckung nicht stattfinden. Ich habe alles so aufgetragen wie angegeben und die Zeit eingehalten (sogar noch etwas länger) aber das graue Haar welches eigentlich komplett abgedeckt werden sollte, ist immer noch sehr prägnant.
Was kann da genau gemacht werden ist meine Frage. Vielleicht erhalte ich dazu eine Antwort
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Marika H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Hope S.
junio 8, 2022
Sad
PUBLICADO POR:
Hope S.
junio 8, 2022
Color wasn’t what I wanted I wanted a more hazelnut color and you guys didn’t send the brush you said was free gift. Very dissatisfied.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Hope - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Clarissa R.
junio 7, 2022
It didn't cover my gray as promised.
PUBLICADO POR:
Clarissa R.
junio 7, 2022
I am so disappointed. I've begun to get gray hair, which is why I purchased the hair color from this company, as it is advertised to cover gray hair. It didn't cover/color even one strand of my gray hair, so it's money wasted. I don't want to receive any future orders! Thank you
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Clarissa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lucia L.
junio 6, 2022
Color didn’t last.
PUBLICADO POR:
Lucia L.
junio 6, 2022
I just got my first color set. I tried it and left my hair like I had not dye it. I have very stubborn gray hair. Not satisfied will give it another try but it looks like this would not work for me. Very dissatisfied.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Danelle A.
junio 6, 2022
Did not keep color
PUBLICADO POR:
Danelle A.
junio 6, 2022
So sad! Did not cover all, a few greys showing. Within 4 days more greys peaking out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Danelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Renee G.
junio 5, 2022
Formula
PUBLICADO POR:
Renee G.
junio 5, 2022
I’m sorry this seems to be a very different formula from I started using esalon in 2016. I restarted using it and my hair was stiff and brittle, felt horrible!!!! Color did not do any justice either! I wish I could modify the color myself and see a picture or a preview of what I want. Modifying by a colorist thru notes emails or calls is just not giving me the preview and it’s a hassle. Not happy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Renee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia B.
junio 4, 2022
Worst colourists ever
PUBLICADO POR:
Patricia B.
junio 4, 2022
Horrible colour, totally different what I expected, I would like to be ginger and now I’m full red hair!! 😡🤬
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Patricia! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to provide a solution.
PUBLICADO POR:
Kathleen M.
junio 4, 2022
Service not as advertised
PUBLICADO POR:
Kathleen M.
junio 4, 2022
Came back to e-salon on after taking a year off from color. Followed all the steps, updated profile with current pictures, and explained exactly what I needed. The colorist never bothered to contact me to clarify anything. Actually I doubt that she even looked at my comments or photos. They sent me 1 bottle of color which would not be enough to color my long hair with lots of premature grey and almost a year without coloring. When I called to get an explanation I was told that there were no colorists available and I’d have to call them back. That is extremely poor customer service and not what this company claims to provide. I’m better off going back to store brands like L’Oreal or Clairol. Not a happy customer!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine B.
junio 3, 2022
Totally RED after telling them NO RED
PUBLICADO POR:
Christine B.
junio 3, 2022
I don’t know why people don’t listen to me. I told you this would be too red and it’s bright orange. Totally disgusted and furious.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
My Name is Panama
junio 3, 2022
Didn't cover all grays.
PUBLICADO POR:
My Name is Panama
junio 3, 2022
I am requesting a lighter color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
My Name is Panama - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lynsy B.
junio 3, 2022
Made my hair soft.
PUBLICADO POR:
Lynsy B.
junio 3, 2022
I like the color over all just not good grey coverage. It caused my grey hair to turn a ugly brownish greyish color. I would have rather had my silver grey hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lynsy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christina M.
junio 3, 2022
Not what I wanted
PUBLICADO POR:
Christina M.
junio 3, 2022
I asked for Classic Red with Medium brown and got violet/cranberry red with chocolate brown almost black roots. I was disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura A.
junio 3, 2022
Wanted rich auburn and got poop brown
PUBLICADO POR:
Laura A.
junio 3, 2022
Help! I want to be a red head again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tiffany H.
junio 2, 2022
Not what I was going for...
PUBLICADO POR:
Tiffany H.
junio 2, 2022
I thought I was getting more of brown color but it is definitely red. I thought I made it clear that I eventually wanted to go honey blonde. Not sure how I ended up with red. I might try this one more time but if I'm not getting what I want then I will buy somewhere else.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mindie O.
junio 2, 2022
Too Red
PUBLICADO POR:
Mindie O.
junio 2, 2022
The color turned out nothing like the picture, very disappointed now have too much red when did not want any.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mindie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carol S.
junio 2, 2022
Totally not what I wanted
PUBLICADO POR:
Carol S.
junio 2, 2022
I am absolutely 100% unhappy with this color and I don't think I will be ordering again
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carol - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Dunja K.
junio 2, 2022
Schrott
PUBLICADO POR:
Dunja K.
junio 2, 2022
Nicht zu empfehlen. Falschen Ton gemischt. Haare versaut.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dunja K - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Melissa E.
junio 2, 2022
Formula changed??
PUBLICADO POR:
Melissa E.
junio 2, 2022
I have colored my hair both in a salon and at home. I had a couple boxes of color from about 8 months ago and they worked so good with great coverage, deep, rich color, that I decided I wasn't going to a salon anymore and would once again color my own hair. I recently used the box I received 3 months ago, and it didn't feel like the same formula. The color wasn't deep and rich, it didn't cover my grays. I was so disappointed as I colored my hair the night before I was heading on a 2 week vacation. Normally color gives your hair a lift but this actually did the opposite as my hair still looked like it needed colored. I have resorted to using the tint rinse to make my hair look better. I have been a long term customer and want to continue ordering from your company but may cancel if the formula doesn't improve.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth P.
junio 1, 2022
Colour great but…
PUBLICADO POR:
Elizabeth P.
junio 1, 2022
The colour is great but since December they are not covering the grey/ washing out very quickly- use to last me 8 weeks now its a max of 3! Was advised to get a darker colour but was the same and didn’t suit me. Shame because the colour is even and nice. Realised today that despite adding an extra item I’ve been charge 5.95 p&p. Min order gone to 32.00. Thinking it’d be cheaper at my salon now…
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Elizabeth! We are sorry to hear that your coverage hasn't been great. We'll be happy to review your formula to provide a solution. Please check your email, we've just contacted you.
PUBLICADO POR:
Diana K
junio 1, 2022
Waaaaay too dark !! I freaked out ..
PUBLICADO POR:
Diana K
junio 1, 2022
I had to use a bottle for my ends to calm it
down .. I’m not sure I want to continue
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Diana - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lori J.
mayo 30, 2022
Green hair
PUBLICADO POR:
Lori J.
mayo 30, 2022
This left me with green hair and had to be corrected immediately!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ann D.
mayo 30, 2022
Color did not last
PUBLICADO POR:
Ann D.
mayo 30, 2022
I recently used my usual treatment to color my gray roots. It didn’t last and looked very pale blonde as I washed the color out. I am forced to go back to my salon this month. The color does not seem to be working anymore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ann - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jennifer S.
mayo 30, 2022
Color doesn’t hold
PUBLICADO POR:
Jennifer S.
mayo 30, 2022
2 shampoos after color, it’s completely faded off my roots and gray. Loved the idea of this brand. But it doesn’t stack up against others in the same category.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your hair color is not providing the coverage that you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Adele C.
mayo 30, 2022
Not for me
PUBLICADO POR:
Adele C.
mayo 30, 2022
Mixture is too thick to work with, dries up very quickly, and as a result, the colour application looks choppy. It also washed out within days, even with using their colour shampoo and conditioner, and I have short hair. Gave it a second try, not impressed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Adele - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen B.
mayo 29, 2022
Turned hair purple
PUBLICADO POR:
Karen B.
mayo 29, 2022
Turned hair purple
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Karen! We are sorry for the inconvenience with your custom blend. Please check your email, we've just contacted you to assist you further.
PUBLICADO POR:
Anna V.
mayo 29, 2022
Couldn’t get it right
PUBLICADO POR:
Anna V.
mayo 29, 2022
I’ve had two goes now at getting the copper colour I get in a salon and both have been unsuccessful. Both times the colour has been much darker and redder than I wanted. After I shared pictures and feedback I thought my second colour would be spot on but it’s even worse, I’m so disappointed. I had really high hopes for esalon but it just hasn’t delivered, I wouldn’t recommend if you’re looking for a natural ginger/copper semi permanent colour.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Anna! Thank you for contacting us. We are so sorry to hear that your custom blend hasn't met your expectations. One of our colorist will be happy to carefully review your case to provide a solution. Please check your emails, we have just contacted you.
PUBLICADO POR:
Martine C.
mayo 29, 2022
Trop claire trop roux
PUBLICADO POR:
Martine C.
mayo 29, 2022
Je veux changer de couleur ma couleur est roux trop claire je n aime pas .
Et retrouver une couleur plus foncée sans ce roux ...brun chocolat peut être je ne sais pas trop en tout cas masquer cette dernière teinture .merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Martine C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes se feront un plaisir de vous aider.
PUBLICADO POR:
Mary W.
mayo 29, 2022
Coverage
PUBLICADO POR:
Mary W.
mayo 29, 2022
This application didn’t cover all my grays and the color seemed brown more than a soft black. Kinda disappointed. Considering next shipment.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Liz F.
mayo 29, 2022
Color was way lighter on my roots
PUBLICADO POR:
Liz F.
mayo 29, 2022
For some reason this color gave my roots a golden hue while the rest of my hair was the darker, desired color I ordered. I was not happy at all with the look and this was the reason for my canceling. I received and was charged for a second round of color before I had a chance to try the first, otherwise I would have cancelled sooner to avoid being charged for two rounds of color. It definitely was not what I was expecting and based on this experience, I would not recommend eSalon to any of my friends.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Liz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Krista R.
mayo 27, 2022
Dull color
PUBLICADO POR:
Krista R.
mayo 27, 2022
Not happy at all . My hair looks so dry and damaged and it didn’t even cover my Grays. I followed all the directions.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Krista - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cecilia L.
mayo 27, 2022
Color
PUBLICADO POR:
Cecilia L.
mayo 27, 2022
The treatment did not work on my hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cecilia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marie V.
mayo 26, 2022
good coverage but a little too red tone for me
PUBLICADO POR:
Marie V.
mayo 26, 2022
I have a lot of grey hair and the colour did a good job of covering it. My only negative comment is that the colour itself was too reddish for my blonde hightlights.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jill C.
mayo 26, 2022
Same as most recent comments
PUBLICADO POR:
Jill C.
mayo 26, 2022
What is going on with your products lately? There is a very distinct deterioration, and at a rapid speed! The last couple years the color has been sub-par and does not cover the grays and is very, very inconsistent, Did you get a new chemist? A new mixer, or maybe a new source of the raw materials? Clearly something is definitely off. I have been a loyal customer since 2013 without ever using color from another source since. What gives? Can you give us any kind of explanation to this huge variance?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jill - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Clare M.
mayo 26, 2022
Dull lifeless color that washes out in a week
PUBLICADO POR:
Clare M.
mayo 26, 2022
After over two years of being a customer I finally give up. The color is never what I ask for, there is barely any red pigment in it and it’s disappointing every month. After a week it has half washed out already. I send pictures of what I want and all I get sent comes out brown instead of auburn/red.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Clare - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Yvonne B.
mayo 25, 2022
Not lasting
PUBLICADO POR:
Yvonne B.
mayo 25, 2022
I notice since I change my color it doesn't last as long as before.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Yvonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
MAry R.
mayo 25, 2022
holy ammoinia
PUBLICADO POR:
MAry R.
mayo 25, 2022
wow, it ammonia smell was overwhelming. I though these products were ammonia free
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
pat D.
mayo 24, 2022
faint coverage
PUBLICADO POR:
pat D.
mayo 24, 2022
I didn't see where it covered my gray on top. I am trying a darker color and if that doesn't work I will cancel my subscription
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pat - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Liz G
mayo 24, 2022
I was charged without my permission!
PUBLICADO POR:
Liz G
mayo 24, 2022
Stay away!
I didn’t order any products from them, I was charged without my permission. Now I suppose to ship their product back which I didn’t order, and they will do refund for again the order I didn’t order!!!!!!
Be careful!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kim S.
mayo 23, 2022
It didn’t pick up my grey
PUBLICADO POR:
Kim S.
mayo 23, 2022
My grey didn’t take the color, this is the first time it didn’t take
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ruth S.
mayo 23, 2022
Not a colour I wanted
PUBLICADO POR:
Ruth S.
mayo 23, 2022
Still too brassy too yellow not what I wanted requested more ash, doesn’t seem to be listened to.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Ruth! Thank you for sharing your feedback with us. We are sorry to hear that the color hasn't met your expectations. But no worries, one of our colorist has contacted you via email to assist you further.
PUBLICADO POR:
Shelley N.
mayo 23, 2022
Will do
PUBLICADO POR:
Shelley N.
mayo 23, 2022
I think blonde is always a tricky colour to get right, I have now tried two different colours and I’m just not impressed. First attempt I got ginger roots and the second time is a bit better but it still looks patchy and different colours. I need to book I with a hairdresser to sort it out.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Shelley! Thank you for sharing your feedback with us. We are so sorry to hear that the color didn't meet your expectations. Please check your emails, your colorist has just contacted you to help you further.
PUBLICADO POR:
Emma D.
mayo 23, 2022
Disappointed did not cover the grey roots and color was darker than expected
PUBLICADO POR:
Emma D.
mayo 23, 2022
This is my second order and very disappointed. It did not cover grey roots . And instead of a dark brown, the color seemed to be more black. Not what I expected at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Emma - Thank you for reaching out! We are sorry to hear that you were disappointed by the gray coverage of your recent application as well as the color coming out darker than expected. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
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