I followed the instructions perfectly and it did nothing for my hair. Barely covered my grays and it dyed my hair a LIGHTER brown than it already was when it was supposed to be black.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jacqueline - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Beverly C.
octubre 4, 2022
Not for grey hair
PUBLICADO POR:
Beverly C.
octubre 4, 2022
Zero grey coverage. All it accomplished was to damage my hair
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Beverly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kimberly A.
octubre 4, 2022
Drab color
PUBLICADO POR:
Kimberly A.
octubre 4, 2022
I’ve done my hair myself for many years using box color and have had better results. The kit is easy, but the colors are very drab. I asked for a vibrant strawberry blonde but got a murky brown with a hint of very faint copper. This is after sending photos of my current color and following instructions perfectly. It covered evenly but the color is blah! Why so expensive if you can’t use quality pigment?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We appreciate you reaching out!
PUBLICADO POR:
Janet L.
octubre 3, 2022
Unsatisfactory Color
PUBLICADO POR:
Janet L.
octubre 3, 2022
Color formula was changed by eSalon and result was totally different than I requested. Color was so poor that I had to go to an actual salon to get the correct color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cynthia F.
octubre 3, 2022
Hot roots, dull color
PUBLICADO POR:
Cynthia F.
octubre 3, 2022
This color wasn’t copper enough. I want a copper red.
I ended up with hot roots and the color looked dull on me.
I cannot afford to buy your color and then go to a salon, which I have done twice since beginning e salon. I have been coloring my hair successfully for over 20 years, so it is not for lack of experience. Also, the Camo Mist doesn’t work for me at all.
I hope this next batch of color is beautiful. I do love the way my hair feels using your products.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth S.
octubre 3, 2022
My Hair is Brown Instead of Red
PUBLICADO POR:
Elizabeth S.
octubre 3, 2022
I just wanted to touch up the roots for my red hair color. I used the kit sent to me and instead of red hair, my hair is now brown everywhere except the roots which are clown-orange. I found the color very drying as well. I've never used a box conditioner that made my hair feel so stripped.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alice H.
octubre 2, 2022
Cancel order
PUBLICADO POR:
Alice H.
octubre 2, 2022
I want to cancel all shipments. I thought I could do my own hair color. But I can't. I'm too old now. This color wasn't any different than my old one. Please cancel my orders.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katresa R.
octubre 2, 2022
Kit very convenient but color was a miss
PUBLICADO POR:
Katresa R.
octubre 2, 2022
Loved the kit which included everything needed for the coloring process but my “dark brown” was actually more like black.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Heather R.
octubre 2, 2022
Probably the worst my hair has ever looked
PUBLICADO POR:
Heather R.
octubre 2, 2022
I did try to cancel after the first time I was supposed to get blonde and the already nice blonde I had was covered with a murky brown. I was told my colour would be adjusted to blonde for next time so I gave it another shot. After paying to fix the awful colour the first time I was short on time to go and get it done again so I risked it with my ‘revised blonde’ only to again have my nice blonde covered with an awful murky browny grey. Will need to pay to get this fixed again. Absolutely wouldn’t recommend, waste of time and money. Plus they keep sending me boxes and charging me even though I keep trying to cancel. Hopefully I’ll not receive another.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Heather! We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Stephanie C.
octubre 2, 2022
Too Strong for hair
PUBLICADO POR:
Stephanie C.
octubre 2, 2022
I used this product for the first time today 10/2/2022 since I purchased in September, upon mixing developer and color I found the smell was a bit strong smelled of amonia when I put in my hair and followed processing times after shampooing and conditioning I noticed clumps of hair falling out of which I provided a picture. I cannot continue using this product. Samantha thank you for the color for me but it’s just too strong and I cannot continue using it moving forward.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jill B.
octubre 1, 2022
Color had leaked during shipping. I am unable to color my hair.
PUBLICADO POR:
Jill B.
octubre 1, 2022
I have never had this problem before when I have received orders from you. My September order had leaked the color in the box and I am unable to color my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vera G.
octubre 1, 2022
why is it so different from the last 2 times????
PUBLICADO POR:
Vera G.
octubre 1, 2022
this recent hair color is NOT the same as the last 2. I did not ask for adjustments, so why is it so light? It did not cover any grays, and it was not as dark as it usually is! Why does this keep happening? I do not believe you guys stick to the same formula...My hair DOES NOT look like it was even touched up or colored this time. I feel like I am paying 40$ for absolutely nothing! Either you guys are running some kind of scam, b/c I do not understand why, once I like the color and want it to stay the same, it suddenly gets screwed up??!! This is happening too often, very unhappy about the color and the wasted $$$$$
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Debbie B.
octubre 1, 2022
Dark Blonde
PUBLICADO POR:
Debbie B.
octubre 1, 2022
I have always been a dark blood I just have some gray, this color made my hair look dull.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
N.Y.
septiembre 30, 2022
Misleading advertising
PUBLICADO POR:
N.Y.
septiembre 30, 2022
I wanted to try this service thinking any color could be custom made. I was indecisive and had to talk two different colorists and I was told if there is bleach or toning involved I still have to go to a salon. I didn’t even open the package I received and very disappointed. Canceling my account. It could be more transparent.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
N.Y. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
rana J.
septiembre 29, 2022
Not as good as before
PUBLICADO POR:
rana J.
septiembre 29, 2022
Did not cover my greys this time
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Rana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Abi B.
septiembre 29, 2022
Really wanted to love it
PUBLICADO POR:
Abi B.
septiembre 29, 2022
I have been dying my hair at home for 15 years so I know what I’m doing, my hair is also very short so it’s not hard to ensure complete coverage and VERY hard to miss spots. Yet somehow I have patches of missed color. It’s very confusing and disappointing as I was really hoping to love this.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Abi - We never like to hear that our customers are unhappy with their results which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jacqueline C.
septiembre 29, 2022
Love the gray coverage
PUBLICADO POR:
Jacqueline C.
septiembre 29, 2022
I loved the gray coverage However my hair is not blue black n infact u can’t even tell I col callo it. So diss appointed w the color! But everything else was perfection
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Caroline D.
septiembre 29, 2022
Your own luck
PUBLICADO POR:
Caroline D.
septiembre 29, 2022
I get the whole idea is to make a “personalized” color, but I find very frustrating to not have any idea of what I’m going to get. When I got in contact, they’re helpless, told me to try it on. Not for me
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Caroline - We take our clients' feedback to heart and we're so sorry to hear about your experience. Unfortunately, with over 160,000 custom color options, we’re unable to show you exactly what your eSalon hair color will look like. However, our colorists are more than happy to discuss your color with you, walk you through the process, and go over any questions or concerns you may have in detail. Feel free to reach out at your earliest convenience and our colorist will be happy to further assist you.
PUBLICADO POR:
EUNKYOUNG /Sylvia P.
septiembre 28, 2022
Not good enough grey coverage
PUBLICADO POR:
EUNKYOUNG /Sylvia P.
septiembre 28, 2022
I have dark brown black natural colour. I chose Ash - it did not fully cover my grey hair as I attached photo just after dyed.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Eunkyoung - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we would love to send you a reformulated color designed to better suit your needs! Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Patrice M.
septiembre 28, 2022
Still Natural Looking
PUBLICADO POR:
Patrice M.
septiembre 28, 2022
Perhaps my hair is just too resistant to hold onto the blonde pigment but I still get compliments on the color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patrice - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tina B.
septiembre 27, 2022
Horrible packaging
PUBLICADO POR:
Tina B.
septiembre 27, 2022
Everything was spilled in the box so I didn’t get to use the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karra E.
septiembre 27, 2022
Not the desires color
PUBLICADO POR:
Karra E.
septiembre 27, 2022
I had wanted intense copper for it's bright but darker toned "red head" look. I ended up with a more burgundy look and am very disappointed with the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary H.
septiembre 27, 2022
Poor
PUBLICADO POR:
Mary H.
septiembre 27, 2022
Charged 27 pounds for a colur I didn't want
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Mary! Thanks for stopping by. We are sorry for any misunderstanding with your orders. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Jennifer I.
septiembre 27, 2022
Not received
PUBLICADO POR:
Jennifer I.
septiembre 27, 2022
I never received my last order!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda M.
septiembre 27, 2022
Did not cover my gray roots
PUBLICADO POR:
Amanda M.
septiembre 27, 2022
The color is beautiful where it took, but even having followed the directions step by step my gray roots are still showing through. I was very excited to try esalon and had a great referral but disappointingly the color just didnt work to cover my gray roots as i was hoping abd expecting it to.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vikki A.
septiembre 26, 2022
Not good for me
PUBLICADO POR:
Vikki A.
septiembre 26, 2022
I do not like this hair company I’m trying to cancel my orders I do not want any new colors from here
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Vikki - Thank you for reaching out! We're sorry to hear you've been unhappy with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Malia T.
septiembre 26, 2022
Didn’t work for my hair
PUBLICADO POR:
Malia T.
septiembre 26, 2022
You sent two sets of hair color I use them both on in one time. It did not work at all. At least a little bit of color on my hair. It was nothing. I am surprised when I know from
My bank account that they will sent me another set. I am trying to cancel but it’s hard how to find where to cancel on the website.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Malia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ami S.
septiembre 26, 2022
Didn’t last past one wash
PUBLICADO POR:
Ami S.
septiembre 26, 2022
I died my hair and then two days later I washed it again and the color washed out and my daughter used color from you guys as well and it turned her hair orange
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Ami - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Marian F.
septiembre 26, 2022
Didn't Cover Gray
PUBLICADO POR:
Marian F.
septiembre 26, 2022
My product came, when I used it I was very disappointed with the quality of color. It didn't cover the gray roots it turned them orange
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Marian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Miriam E.
septiembre 25, 2022
Too harsh to my scalp
PUBLICADO POR:
Miriam E.
septiembre 25, 2022
I sooo love your hair colour and the whole
concept but unfortunately I need to stop using it as every time I apply it, I have quite an intense burning and stinging sensation on my scalp for the first 2 days or so. Despite shampooing TWICE after each application! I used to ignore it, but as I just got a skin cancer diagnosis, this really scares me and I am now looking into more gentle alternatives. Maybe you could put some research into it for the future as I am sure there is more sensitive heads out there.. 😊
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Miriam! We are truly sorry to hear about your personal experience. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
christine H.
septiembre 22, 2022
ordered dark brown now im orange
PUBLICADO POR:
christine H.
septiembre 22, 2022
the amonia about killed me i look like a brass lamp im to nervous of a person to go in publick with brassy hair.im sorry im not being mean. i dont remember dark colours smelling so strong of a,omia
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Christine - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for sharing your feedback!
PUBLICADO POR:
JOHANNA NELLY EDITH H.
septiembre 21, 2022
Coloration fabriquée à la demande
PUBLICADO POR:
JOHANNA NELLY EDITH H.
septiembre 21, 2022
ce n est pas du tout ce que j avais demandé je suis très déçue
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Johanna - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. Dites-nous si nous pouvons vous aider davantage !
PUBLICADO POR:
Souad T.
septiembre 21, 2022
Pas mal mais pas assez couvrantes
PUBLICADO POR:
Souad T.
septiembre 21, 2022
J’ai adorée la couleur elle es trop belle les reflets j’adore au soleil mais dommage deux semaine sa part et bonjour les cheveux blanc
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Souad T. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie de satisfaction est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
sheri W.
septiembre 21, 2022
The hair color when mixed together foamed up all over my counter.
PUBLICADO POR:
sheri W.
septiembre 21, 2022
I have used this product on and off since 2012. Not the same product.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sheri - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details.
PUBLICADO POR:
Sheila A.
septiembre 21, 2022
did not order - did not receive - did not receive credit
PUBLICADO POR:
Sheila A.
septiembre 21, 2022
I stopped my service in June 2021. In January 2022 I was sent, out ot the blue, a free color set due to order credits I had accumulated. One year after stopping my service, July 2022, I find my debit card was charged $33 for an order I did not place and it was mailed to an address that is no longer current. I called to complain, was told I would be credited the amount when it was returned, 2 months later still no credit.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sheila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle A.
septiembre 21, 2022
The color didn't take, and it damaged my hair
PUBLICADO POR:
Michelle A.
septiembre 21, 2022
The color didn't take at all, it was a gorgeous plum while in use, but it washed out and left my hair brassy and frizzy, my opinion is it was old product. If there was a different type i might reapply to fix the mess it left... I'm very unhappy with the end result, i have to work with ugly hair now.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kristina N.
septiembre 20, 2022
Color didn’t even stick to my hair
PUBLICADO POR:
Kristina N.
septiembre 20, 2022
Color did not coat my hair. Worst hair color I’ve ever ordered. Customer service hasn’t responded either. I’ll stick with other companies
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shelia S.
septiembre 20, 2022
Horrible
PUBLICADO POR:
Shelia S.
septiembre 20, 2022
The roots color is amazing but the ends color they gave is gross. It’s bright red orange and is not even the same or similar color as the roots. I look like a freak show.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sheila - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for your feedback!
PUBLICADO POR:
Vickie D.
septiembre 19, 2022
Doesn’t cover gray
PUBLICADO POR:
Vickie D.
septiembre 19, 2022
Sadly, I am going to have to cancel my subscription. This is the second time that it hasn’t even touched my gray hairs. I’ve been a customer for a number of years. I don’t know if they e changed their process/formula but it’s not worth the time and money.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Vickie - Thank you for reaching out to us here at eSalon! We are so sorry to hear your gray coverage did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle L.
septiembre 18, 2022
Still have grays
PUBLICADO POR:
Michelle L.
septiembre 18, 2022
Not covering gray
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Holly H.
septiembre 18, 2022
Sent picture and color is way off
PUBLICADO POR:
Holly H.
septiembre 18, 2022
They sent me red when I requested copper and sent a picture with clearly copper hair. It was also much darker.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Holly - Thank you for reaching out! We are sorry to hear that your color formulation was not correct and that it came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mike A.
septiembre 18, 2022
Made my hair brassy and color didn't take
PUBLICADO POR:
Mike A.
septiembre 18, 2022
This color went on healthy soft virgin hair so the color should have took but all it did was fry my hair and make it brassy. I ordered the dark brown with purple and it went on a great plum color, but it washed out immediately and left a frizzy brassy disaster. I'm disappointed and panicking cause my hairs destroyed and I have to work like this. I don't recommend the product to anyone.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mike - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust to a formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Lydia S.
septiembre 17, 2022
Went black
PUBLICADO POR:
Lydia S.
septiembre 17, 2022
Have light brown hair with blonde highlights and wanted to go a medium brown for winter. Left this colour on for half the amount of time as stated on the instructions as it started to look really dark. Washed it out and it was black…so so bad will never order again.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lydia! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
PUBLICADO POR:
Christine S.
septiembre 16, 2022
keine Grau Abdeckung, zu Dunkel, => zu teuer
PUBLICADO POR:
Christine S.
septiembre 16, 2022
Bin mit dem Produkt und den scheinbar versteckten automatischen Abo nicht zufrieden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christine S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Louise S.
septiembre 16, 2022
Doesn’t cover my grey.
PUBLICADO POR:
Louise S.
septiembre 16, 2022
Does NOT cover my grey hair. I now have grey, pinky red, and brunette zones on my head. Will be paying for color correction when I can get back to my stylist.
On a positive note, did leave my hair soft and healthy.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Louise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
CHRISTINA Y.
septiembre 16, 2022
Easy to follow and use
PUBLICADO POR:
CHRISTINA Y.
septiembre 16, 2022
Easy to use and followed but the color did not turn out at all how I wanted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah B.
septiembre 16, 2022
I'm tired of giving the benefit of the doubt.
PUBLICADO POR:
Sarah B.
septiembre 16, 2022
Been using this hair color since June 2020. I cannot believe I stuck with it for two years... probably because it was so convenient. I get one good color out of every four. Like many other reviews, the color is inconsistent and even turns my roots lighter at some places. I have very dark hair and use a blue black permanent dye for gray coverage. Some places cover well others appear stripped of all color. Been going back and forth with them for a while. I don't change my routine, wash my hair on a Sunday and do not use any product. The apply hair day on a Thursday so it's not freshly cleaned. I'm so tired of playing this game of will it cover my roots or ruin my hair this time. Found another brand online with far better reviews. Will finally be ending this horrible hair relationship. Not worth the price for quality.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
mary C.
septiembre 15, 2022
Gray hair
PUBLICADO POR:
mary C.
septiembre 15, 2022
Did not cover any of my gray very unsatisfied
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Carol F.
septiembre 15, 2022
Not the colour I wanted at all !!
PUBLICADO POR:
Carol F.
septiembre 15, 2022
I received my colour yesterday, I've done my hair by the letter in the instructions , instead of my hair being light blonde , it is now a light ginger! Not the colour I wanted at all !!!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Carol! We are sorry to hear that the color didn't meet your expectations. Please check your emails, we've just got back to you to help you further.
PUBLICADO POR:
Sheryl S.
septiembre 15, 2022
Terrible - total scam
PUBLICADO POR:
Sheryl S.
septiembre 15, 2022
And still no answer.....it is awful that I cannot change my color on my own. I need to go through some mythical "stylist". I actually didn't not like the color I was being sent so I wanted a new color but was not given a way to change it ..... system only allows a note to be sent to stylist who then ever responds. Good way to make money off customers by sending them stuff they don't want and ignoring their requests. I tried to stop the auto-ship also and cancel but now it looks like that didn't even happen. Apparently they do whatever they want.....geez. Total scam.
Interesting....now I am trying to publish my review and it saying over and over again I need to "refresh". Then I have to retype it then "refresh" then retype.....so much for an honest review.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sheryl - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Becky C.
septiembre 15, 2022
PROLONGED ARRIVAL TIME
PUBLICADO POR:
Becky C.
septiembre 15, 2022
The hair color is great. It's always been awesome. But for the past couple of months, the delivery time gets longer and longer. This months order was suppose to ship on 9/6/22... it still hasn't left the post office. Had the same issue last month. I know you're not responsible for the post office but if this continues, each month, I'll stop purchasing. Very frustrating!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Becky - We're so sorry to hear your most recent order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We appreciate you reaching out!
PUBLICADO POR:
Mrs G.
septiembre 14, 2022
Awful!
PUBLICADO POR:
Mrs G.
septiembre 14, 2022
Back to my expensive but reliable hairdresser . This stuff is no better than anything you can buy in Boots . Seriously , it wrecked my hair which is blonde / grey . I won’t be doing this again .
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Mrs G.! We are so sorry to hear that your custom bled hasn't met your expectations. Please check your emails, we've just got back to you to help you further.
PUBLICADO POR:
Brittany R.
septiembre 14, 2022
Won’t Buy Again
PUBLICADO POR:
Brittany R.
septiembre 14, 2022
I had done the quiz and saw a color I really liked “darkest brown mahogany” which looked like a very dark brown with SUBTLE hints of red. My hair is quite literally purple. All day I had people asking me if I dyed my hair purple. ESalon did offer to send me a new shade but I will be going elsewhere for my dye.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Brittany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Geraldine L.
septiembre 13, 2022
Hair color
PUBLICADO POR:
Geraldine L.
septiembre 13, 2022
The color set basically seems like box dye that you can get at your local pharmacy
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Geraldine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jannah B.
septiembre 13, 2022
Poor grey coverage
PUBLICADO POR:
Jannah B.
septiembre 13, 2022
Color was lovely but it did not cover my grav. Very disappointed since I followed the directions Completely
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jannah - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca R.
septiembre 13, 2022
Color Does not last
PUBLICADO POR:
Rebecca R.
septiembre 13, 2022
Very disappointed with this product the color washes out in the first wash and leaves my roots exposed. The second bottle I received started foaming and spilling out of the bottle when left on the counter for less then 20 mins. I have never had hair dye do that to me and I've been coloring my hair for about 20 years. I'm glad it did not ruin my countertop.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Rebecca - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right.
PUBLICADO POR:
Jade T.
septiembre 12, 2022
Wish the color was better settling in my hair
PUBLICADO POR:
Jade T.
septiembre 12, 2022
I think the process was made so easily by eSalon, however when I received my package in the mail and began the process, the color was not what I expected it to be. I thought it was going to be a little bit better showing with the description that I gave of my already natural hair. Will definitely purchase again, just wish the color was a little more accurate.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jade - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
LISA C.
septiembre 12, 2022
Poor gray coverage
PUBLICADO POR:
LISA C.
septiembre 12, 2022
My color kit used to cover my gray perfectly, however, for the last several months this has not been the case. I don't know if they have changed the formula, but I will give it one more try, and if it remains a problem, I am cancelling my subscription.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sarah W.
septiembre 12, 2022
Turned my blonde hair ginger!
PUBLICADO POR:
Sarah W.
septiembre 12, 2022
I ordered from here due to the amazing reviews, I ordered a medium blonde and uploaded pictures etc. I've just done my hair, and well I'm left with ginger hair! I'm not happy about this
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah W.- Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brianna R.
septiembre 11, 2022
Not what I expected.
PUBLICADO POR:
Brianna R.
septiembre 11, 2022
I was hoping to go a lot darker and even received an email from the stylist that I was going two shades darker and she recommended going darker gradually. My hair barely changed. The only noticeable difference is my natural red undertones now are more golden but my hair did not get any darker.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Brianna - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brigitte S.
septiembre 9, 2022
Rotstich
PUBLICADO POR:
Brigitte S.
septiembre 9, 2022
Liebes esalon Team. Die Haarfarbe an sich ist wirklich ein tolles Produkt. Leider hat diese Mischung bei mir einen Rotstich (den ich endlich rausbekommen habe nach mehreren färben) verursacht. Das hat mich sehr geärgert. Ich wollte eigentlich ein helles kühles blond oder ein kühles hellbraun. Das habe ich auch mitgeteilt und eure Empfehlung war ein hellbraun, was ja nicht verkehrt ist aber ihr müsst die Kunden bitte darüber informieren ob bei einem schon vorhandenen Rotstich die Farbe dieses noch mehr hervorhebt. Ich bin echt nicht happy aber ich werde jetzt warten und hoffen ihr mischt mir diesmal eine Farbe ohne Rotstich. Danke
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brigitte S.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Stephanie Y.
septiembre 9, 2022
Horrible Outcome.
PUBLICADO POR:
Stephanie Y.
septiembre 9, 2022
Based on the color chart and pictures I sent in, I ordered this color—medium Copper Blonde. I did as instructed and the color was less than appealing. It left my hair dry and dull. In my notes, to the colorist, I specifically asked for more of a strawberry medium blonde than copper plus with the photo it should have been closer to what was requested. I am totally disappointed and now have to go back to my stylist and spend the $120 to get the shine and luster my hair once had. I do not recommend it. The only reason I gave two stars is due to the packaging.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Daneyda C.
septiembre 9, 2022
Did not work
PUBLICADO POR:
Daneyda C.
septiembre 9, 2022
The hair color only worked on part of my hair and it’s literally gone after 4 washes.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Daneyda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Abby F.
septiembre 9, 2022
Not what I wanted
PUBLICADO POR:
Abby F.
septiembre 9, 2022
Maybe it’s my fault but the dye didn’t change my hair color hardly at all. I’m a little disappointed as I wanted a bigger change.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Abby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jill G.
septiembre 9, 2022
Great product, complete wrong color
PUBLICADO POR:
Jill G.
septiembre 9, 2022
The color is not at all what I expected. It almost canceled out all of the red that my hair all ready was.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Meranda M.
septiembre 9, 2022
Awful!
PUBLICADO POR:
Meranda M.
septiembre 9, 2022
Absolutely awful. The color wasn’t even remotely close to what I wanted.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Meranda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dawn C.
septiembre 7, 2022
Little gray coverage
PUBLICADO POR:
Dawn C.
septiembre 7, 2022
Not so great for gray coverage, at least not for me. Maybe it depends on the amount of gray each person has? My hair after coloring looked okay as far as the color but a few days later my roots were brassy.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Dawn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right.
PUBLICADO POR:
Elena S.
septiembre 6, 2022
The box was delivered damaged twice in the last two times!
PUBLICADO POR:
Elena S.
septiembre 6, 2022
I was very disappointed that the box delivered was damaged. Some of the hair color leaked out.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Elena - We are so sorry to hear that your last two orders arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details!
PUBLICADO POR:
Maria G.
septiembre 6, 2022
Did not cover gray
PUBLICADO POR:
Maria G.
septiembre 6, 2022
I have not had good luck with eSalon. My Colorist contacted me and wanted to see how I liked my color. I was able to say how I was not happy because the gray hairs were not covered. They sent me another formula to try and it did not cover again!!! I can go buy Clairol or L'Oreal Root Touch up for $7.00 and I know it works. I did love the color that the rest of my hair is but not happy that the gray did not cover with this new formula.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We can confirm your Color Plan is currently off and you will not receive orders from us moving forward. If you'd like to give us a try again in the future our colorist would be more than happy to adjust your formula again to help you achieve your perfect color. Thanks for giving us a try!
PUBLICADO POR:
Abigail L.
septiembre 6, 2022
Gray coverage was not as expected!
PUBLICADO POR:
Abigail L.
septiembre 6, 2022
I didn't cover my grays well, they were showing after one wash.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Abigail - We’re sorry to hear that your hair color is not covering greys as expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Pat M.
septiembre 6, 2022
Leakage
PUBLICADO POR:
Pat M.
septiembre 6, 2022
My package arrived today ND th color bottle leaked out in to the box.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pat - We're so sorry to hear that your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judi A.
septiembre 6, 2022
Color
PUBLICADO POR:
Judi A.
septiembre 6, 2022
My color still is not shiny like it use to be. Even with using the tint rinse. Also, the grays around my face don’t color. I cover it really good for the longest time.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Judi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Rachel A.
septiembre 5, 2022
Colour
PUBLICADO POR:
Rachel A.
septiembre 5, 2022
Disappointed just over 2 weeks and grey has come through quite a lot a shop bought colour lasts longer
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Rachel! We are sorry to hear that your grey coverage didn't meet your expectations. Please check your email, your colorist has contacted you to help you further.
PUBLICADO POR:
Heather W.
septiembre 5, 2022
Rep lied to me about the ingredients
PUBLICADO POR:
Heather W.
septiembre 5, 2022
Incredibly angry right now, esalon.
Despite what I was told by a rep, the ammonia-free formula is NOT PPD-free. The email assures me that while it's made in the same facility as your products with PPD, the 0% formula is PPD-free.
Based on that email, I ordered the product. I just did a patch test, because I always patch test, and I developed a giant hive where the product was applied 10 minutes into the test.
I removed the solution, took an antihistamine, and then Googled the product and found out that - guess what - it *might* contain PPD.
WHY ON EARTH WOULD ANYONE ADVISE THAT YOUR PRODUCT IS PPD-FREE WHEN IT IS NOT?
Do you realize that people can end up in the E/R or die? I carry an epi-pen because of my allergies. I don't even mess with products that contain any form of ammonia or PPD.
I want my money back.
Shame on you. Beyond pissed off.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Heather - We're super sorry to hear about your experience and are wishing you a speedy recovery. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Keshia H.
septiembre 4, 2022
Limited gray coverage
PUBLICADO POR:
Keshia H.
septiembre 4, 2022
I loved the color, however, the gray coverage was just okay. I also felt that the color faded fairly quickly. The packaging was great and the instructions were easy to follow. I will give the color another try.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Keshia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kelly W.
septiembre 4, 2022
First try…
PUBLICADO POR:
Kelly W.
septiembre 4, 2022
This was my first try with eSalon, and I was so very excited but the color pay off wasn’t what I expected. I wanted more intense from the “intense red” I received and the formula (hair dye) was weirdly warm and sprouted out the bottle and grew like elephant toothpaste and a science experiment. . Next time I have faith it will be better and the color pay off will be amazing.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kelly - We truly appreciate your feedback! We're so sorry to hear of the issue with your first order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joan H.
septiembre 4, 2022
Cant cover grays. I thought I had cancelled but they resent and charged me $34
PUBLICADO POR:
Joan H.
septiembre 4, 2022
I TRIED to cancel after first failure. but they resent another batch which is just as ineffective as the first. Hoping this cancellation will work. If not, it's off to the bank I go for a fraudulent charge dispute.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Joan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Melissa G.
septiembre 4, 2022
They said the color I wanted was too dark
PUBLICADO POR:
Melissa G.
septiembre 4, 2022
I specified I wanted to cover a bad haircut which I was clear on. Now I have an even lighter color that shows every flaw, and I get to wear a hat now for weeks until I can fix this. I didn't think they were going to go lighter! Not everybody wants a blonde slant to their color.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle L.
septiembre 1, 2022
Not a fan
PUBLICADO POR:
Michelle L.
septiembre 1, 2022
This product is extremely harsh. The color is too dark. This is absolutely the worst color that I have ever used.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Michelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Karen R.
septiembre 1, 2022
Didn’t color my Grey
PUBLICADO POR:
Karen R.
septiembre 1, 2022
Followed all directions - I was clear that I wanted to cover my Grey - I think it needs to stay in for longer than general instructions asked for . So disappointed as was so looking forward to this !
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anne T.
septiembre 1, 2022
Not the best
PUBLICADO POR:
Anne T.
septiembre 1, 2022
My hair looks better with store bought dye at half the price. I don't think I'll try this again. Did nothing. I could have not colored my hair and it would have looked the same.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Anne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Badia R.
agosto 31, 2022
Cheveux blanc
PUBLICADO POR:
Badia R.
agosto 31, 2022
C'est dommage que même en suivant bien les indications indiqués la couleur ne couvre pas complètement les cheveux blanc.😔😔
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Badia R. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous ! Nous travaillerons avec vous afin d'atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Liz F.
agosto 31, 2022
TOO BLONDE
PUBLICADO POR:
Liz F.
agosto 31, 2022
The color was too blonde and not enough Red. My roots were strawberry blonde and the ends were much more vibrant. The color was not as expected like before. I had a bit of "hot roots" and there is a clear line from roots to ends. My hair also seems very dry since coloring. When I first started using this product, I was happy with the results, the last couple of orders have been disappointing.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Liz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Nicole G.
agosto 31, 2022
Color was different from top of head to ends
PUBLICADO POR:
Nicole G.
agosto 31, 2022
The color I got on my ends was the color I wanted (auburn) but my roots did not change color. The top of my head stayed brown.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tiffany D.
agosto 31, 2022
Had to go to salon to fix
PUBLICADO POR:
Tiffany D.
agosto 31, 2022
The color didn’t turn out at all and had to go to the salon to fix
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Tiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Belinda K.
agosto 30, 2022
Does not give me the purple color I wanted. Not even just a little!
PUBLICADO POR:
Belinda K.
agosto 30, 2022
I found a picture on the internet to show what color of hair I want. It turned out to be very far from it. Extremely disappointing.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Belinda - We are so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mal Z.
agosto 29, 2022
Very drying - also eSalon keeps charging you without your consent.
PUBLICADO POR:
Mal Z.
agosto 29, 2022
I ordered this product to try it, no where it was written that I was enrolled in automatic product delivery. eSalon now has charged me for another round of a product that I didn't like. They aren't refunding me my money, and they even picked when to send it to me. I am shocked.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Esther L.
agosto 29, 2022
Abonnement sans accord
PUBLICADO POR:
Esther L.
agosto 29, 2022
J'ai reçu a ma grande surprise une nouvelle couleur hors je n'ai jamais souscrit d'abonnement.Je trouve ce genre de méthode froduleuse j'ai commandé un produit et je me retrouve débiter d'un nouveau produit sans mon accord... Inacceptable ! Fini pour moi
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Esther L. - Merci de nous avoir contactés. Chez eSalon, deux options s'offrent à vous ! Si vous passez commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraison automatique, au moment de la validation de la commande. Vous pouvez aussi choisir l'option d'achat unique si vous préférez commander une seule fois. L’un des avantages de notre Abonnement Couleur est la réduction de 20 % sur toutes les commandes. Il est sans engagement et vous gérez absolument tout : la fréquence de livraison, le report, l’annulation, l’ajustement de la couleur… Nous vous avons envoyé un e-mail pour vous expliquer plus en détail et pour voir comment remédier à cette situation.
PUBLICADO POR:
Cassie O.
agosto 29, 2022
Packaging
PUBLICADO POR:
Cassie O.
agosto 29, 2022
My package came in their box but not an outer package. Consequently my box was opened perhaps and contents removed or not put in. I was so disappointed and left with nothing in my box and bank
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Cassie O.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you have received an empty color kit. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Josee B
agosto 29, 2022
Wrong color sent.
PUBLICADO POR:
Josee B
agosto 29, 2022
I had requested a color adjustment, but didn't like the lack of personalized care and didn't want to be experimented on, so I requested to keep the original color which didn't seem to cover greys. I was sent the adjusted color anyway. It looks awful. I wish I could get personalized color that makes me feel great about my hair like in the marketing materials. And not this color experiment I am currently on and paying for.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Josee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna W.
agosto 29, 2022
je ne suis pas satisfaite...
PUBLICADO POR:
Anna W.
agosto 29, 2022
malheureusement je ne suis pas contente de résultats...les cheveux gris ne sont pas couverts du tout, et je trouve que le couleur a la nuance rouge/ chaude...
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anna W. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Lillie O.
agosto 29, 2022
disappointed
PUBLICADO POR:
Lillie O.
agosto 29, 2022
Didn't cover the gray roots very well.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lillie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cheryl M.
agosto 29, 2022
Not happy with the color
PUBLICADO POR:
Cheryl M.
agosto 29, 2022
Did not cover my gray and I look like I have a halo of white hair around my face
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah F.
agosto 28, 2022
Too yellow
PUBLICADO POR:
Hannah F.
agosto 28, 2022
I have found the colour I like in a really cheap brand but was hoping this would last longer! Came out really yellow going to cancel subscription and just use cheap brand
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Hannah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further.
PUBLICADO POR:
Giedre V.
agosto 27, 2022
Blond hair
PUBLICADO POR:
Giedre V.
agosto 27, 2022
I have a blond hair. I was worried how it will look. Now I have ginger roots. I understand its hard with blond hair, that's way i thought to try esalon, but it didn't work for me :( very annoying.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Geidre! Thanks for stopping by. We are so sorry to hear that your hair color didn't turn out as expected. Please check your emails, we've just got back to you to help you further.
PUBLICADO POR:
Emmanuelle C.
agosto 27, 2022
Couleur ne tient pas
PUBLICADO POR:
Emmanuelle C.
agosto 27, 2022
Ma couleur n’a tenue que quelques lavage. 1 mois après je ne vois déjà plus la différence avec avant de l’avoir faite. C’est comme si elle avait complètement passé.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emmanuelle C. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Samantha K.
agosto 27, 2022
Great customer service just didn't like the color
PUBLICADO POR:
Samantha K.
agosto 27, 2022
I was hoping for my color to be a popping vibrant red or even hot pinkish color. It turned out a mild reddish brown color. I sent a message to my stylist and she got back to me very quickly. She was happy to fix it for me. I just messaged her back with the changes I'd like. Waiting for a response, which I'm positive will be soon. I will write a follow up review as soon as I receive my new color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kathy G.
agosto 26, 2022
Didn't work
PUBLICADO POR:
Kathy G.
agosto 26, 2022
I used the product for my hair and nothing happened. I used it exactly as instructed and when it was all said and done my hair did not change. Very disappointed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Shelly E.
agosto 26, 2022
Color
PUBLICADO POR:
Shelly E.
agosto 26, 2022
I am really disappointed I tried in the past and had problems with it. This made my again very dry. I can't send it back because I used it. Not a happ customer!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amy R.
agosto 26, 2022
Gorgeous colour. Doesn't last.
PUBLICADO POR:
Amy R.
agosto 26, 2022
The colour on the ends was beautiful. The root colour wasn't quite right. The major problem I had was it washed out after the 3rd wash even despite using the tint rinse stuff that I bought as an extra and followed all the instructions. The box dyes I've used in the past for much cheaper wash out at the same rate. Granted the colour selection in more limited but much more justified for the price.
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