The hair color was a MESS and got everywhere. I have a lot of experience dyeing my own hair and I’ve never seen anything like this. In addition, the root color did not cover the grays. I was SURE to apply it to where I needed coverage and it did nothing. I will not use this again. The dyes sold at the pharmacy far exceed this product.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rehan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
DONNA M.
noviembre 1, 2022
It hasn’t been 2 weeks since I colored
PUBLICADO POR:
DONNA M.
noviembre 1, 2022
and as recommended I haven’t washed my hair hoping the color would last. I did like the color but like the other store bought products it didn’t last. I was so hopeful unfortunately my roots are already showing the gray.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Donna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kim O.
noviembre 1, 2022
Didn’t do my color
PUBLICADO POR:
Kim O.
noviembre 1, 2022
Didn’t do my color it’s way light almost no change to roots Very disappointed ☹️
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kim - We’re sorry to hear that your color came out lighter than you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Jessica U.
noviembre 1, 2022
Komplett andere Farbe
PUBLICADO POR:
Jessica U.
noviembre 1, 2022
Ich wollte meine Naturhaarfarbe (Kupferblond) nur eine Nuance dunkler… was habe ich bekommen?! Meine Haare sind bordeauxrot 😱
Ich bin furchtbar unglücklich… ich habe das Profil genauestens ausgefüllt und ein Foto eingeschickt. Wie kann sowas passieren frag ich mich. Ein Anwendungsfehler kann es auch nicht sein, habe die Anleitung bis ins Detail umgesetzt.
Wer zahlt mir jetzt den Frisörbesuch 😅?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jessica U.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Inga S.
noviembre 1, 2022
Das Letzte
PUBLICADO POR:
Inga S.
noviembre 1, 2022
Nie wieder!
Verschicken die falsche Farbe (schwarz) statt mittelbraun. Ich bin hier scheinbar nicht der einzige Kunde. Man soll dann einfach mal 6 Wochen mit der Farbe rumlaufen bis sie sich auswäscht und dafür bekommt man einen Gutschein dass man nochmal so “gut” aussehen darf. Eine Enttäuschung auf voller Länge. Jeder Friseur laden hat bisher bessere Mischungen für zuhause verkauft. Ich frage mich auch für was man euch Bilder anhängt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Inga S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Rosalyn Brown C.
octubre 31, 2022
3 weeks after colouring my hair has turned brassy red. What I wanted to avoid!
PUBLICADO POR:
Rosalyn Brown C.
octubre 31, 2022
3 weeks after colouring my hair has turned brassy red. This is what I specifically wanted to avoid and asked that I get a brown colour that remains true and does not turn red after exposure to the sun etc.
And I do not want a darker or black colour - I want chestnut brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rosalyn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
rebecca S.
octubre 30, 2022
Did anyone even read the notes?
PUBLICADO POR:
rebecca S.
octubre 30, 2022
Root colour was ok, but the length colour was vastly different, didn't match the top and turned me from blonde to fully copper. Was awful. Really angry that I had to go buy a bleaching kit to get back to blonde!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Rebecca! We are sorry to hear that you aren't happy with your hair color. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Morgane L.
octubre 29, 2022
A fuir!!!
PUBLICADO POR:
Morgane L.
octubre 29, 2022
Je devais recevoir comme couleur un beau roux très vif. Assez rouge même.
Au final je me retrouve avec un espèce de marron affreux avec des reflet acajou. Je sais pas si c'est une erreur de leur part mais c'est comme si ils m'avaient envoyé ma couleur naturel demandé au début du questionnaire, et non la couleur final demandé. bref .Horrible. En plus le produit m'a à moitié brulé la tête. et je devais recevoir un pinceau gratuit que je n'ai jamais eu. je ne recommande pas.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Morgane L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre commande était incomplète, mais aussi que les résultats de votre coloration vous ont déçue et que vous ayez eu une réaction. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous allons vous contacter par email afin de remédier à cette situation. Nous espérons vous aider !
PUBLICADO POR:
Robyn W.
octubre 29, 2022
Didn’t cover my gray.
PUBLICADO POR:
Robyn W.
octubre 29, 2022
Unfortunately, the color was more red than I expected and it did not cover my gray.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Robyn - We are sorry to hear that you were disappointed by the gray coverage and tone of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lyndsey B.
octubre 29, 2022
Love the colour, but....
PUBLICADO POR:
Lyndsey B.
octubre 29, 2022
I absolutely loved the colour and the set looked so professional in its packaging etc but the chemicals in the colour made me feel very sick and a bit dizzy. I will order again in the future as the colour looked great and the price was great even though it made me feel ill in the short term. I'm willing to go through that feeling again for hair perfection.
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I have medium brown hair with blonde highlights and I got dark brown mohaugany red die, I followed the instructions and left it in for 35 minutes. Sadly it didn't take, the blonde highlights from the salon this summer still look blonde even :/ not impressed with the product.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Joleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie T.
octubre 28, 2022
Did not receive hair color
PUBLICADO POR:
Stephanie T.
octubre 28, 2022
I did not receive my hair color package for July, August and September of 2022. Can you please explain why?
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Stephanie - We’re truly sorry to hear you haven't received your orders. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen J.
octubre 28, 2022
The color is off
PUBLICADO POR:
Kathleen J.
octubre 28, 2022
The color should be dark blond but it is more brown and still has red undertones
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathleen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
PUBLICADO POR:
Cathy J.
octubre 28, 2022
No good
PUBLICADO POR:
Cathy J.
octubre 28, 2022
I informed them I have extra long thick wavy hair. I recieved 2 different colors in 2 3 ounce bottles. I would need triple. And they had me scheduled to recieve 2 more little bottle 10 weeks from now. I hope they enjoy my money since I can't return because I opened the box to see the joke inside
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cathy - Thank you for your feedback. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their purchase! We are so sorry to hear that we haven’t got it just right with your order. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tara G.
octubre 27, 2022
Ok but not amazing
PUBLICADO POR:
Tara G.
octubre 27, 2022
First of all the is the second order I've received because the first one was horrible and didn't come out right. I even sent a photo and terrible. This time it worked. However in the shower while washing my hair with their shampoo, I lost so much hair I can't describe but it was literally what I unclog in my shower drain every couple months in one wash. I was so terrified at the huge clump I was worried I'd have a bald spot. Going back to my regular hair dye. Just not worth it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy S.
octubre 27, 2022
Too dark
PUBLICADO POR:
Tammy S.
octubre 27, 2022
This color didn’t turn out as well as the first one. I really want a true strawberry blonde with a lot of copper tones. It was perfect the first time but this time it’s really dark. It might be because of the highlight mess up. But the purple tint made it even worse. 🙁
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Debbie M.
octubre 27, 2022
Not as expected
PUBLICADO POR:
Debbie M.
octubre 27, 2022
The color is nothing like the photo I provided.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sharon G.
octubre 27, 2022
Didn’t change color much!
PUBLICADO POR:
Sharon G.
octubre 27, 2022
Roots looks red, and no signs of violet on ends at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Astride S.
octubre 26, 2022
Première commande
PUBLICADO POR:
Astride S.
octubre 26, 2022
Je ne suis pas satisfaite du produit ça n a pas réussit je souhaiterai me désabonner je suis très déçue c comme si je m étais fait une coloration demi permanente que l on achète en grande surface et encore moins bien
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Astride S. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Claire D.
octubre 26, 2022
I've not seen much difference
PUBLICADO POR:
Claire D.
octubre 26, 2022
I've not seen much difference with this colour and my hair is still showing a copper undertone ,this has also left my hair feeling very dry, and I've noticed grey hairs appearing quicker than my usual brand,and I didn't really get a nice smell after using the conditioner either like I do using my regular one The packaging is nice and how it's delivered with that personal touch but that's the only positive overall I can say. Unfortunately for me this colour and products really hasn't suited my hair nor changed the colour that much and my hair has been feeling very dry and frizzy since using.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Claire D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Evelyne B.
octubre 26, 2022
Pas coloris voulu trop foncer
PUBLICADO POR:
Evelyne B.
octubre 26, 2022
J ai changé pour demander moins roux blond vénitien et pas vraiment t ce que he veux comme couleur
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Evelyne B. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour vos commentaires.
PUBLICADO POR:
Janet F.
octubre 26, 2022
Faded with 1st wash
PUBLICADO POR:
Janet F.
octubre 26, 2022
Color faded at roots with first wash 4 days after coloring. Not happy that the color didn’t last past the first shampooing. Need to recolor now
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kayleigh B.
octubre 26, 2022
Not what i asked for at all.
PUBLICADO POR:
Kayleigh B.
octubre 26, 2022
On going through the questions on what i wanted i selected auburns and coppers and gingers....
I got red. Pinky cheap looking red.
Very disappointed especially as id uploaded photo of my own hair... Plus a photo of my desired colour.
Now im left with hair colour i need to spend money on to fix!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kayleigh! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
janel M.
octubre 26, 2022
The color is too dark
PUBLICADO POR:
janel M.
octubre 26, 2022
The color is too dark and does not seem to last long. Even though I use color safe shampoo
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
octubre 26, 2022
Poor Customer Service AND it expires QUICKLY - things GROW in the bottle!
PUBLICADO POR:
.
octubre 26, 2022
I've been a customer for 7 years but NO MORE. Never had an issue but I was on recurring shipments so I had hair colors coming faster than I was using them. In a nutshell, after 4 months, I went to use my last one on my counter, and it was growing gross stuff IN THE BOTTLE! I was going to toss it out, but wanted to send an email - if anyone can relate, I work 2 businesses so working around the clock and never get time off, but I finally sent an email to tell them and show them the pictures. Instead of coming back that they're sorry that happened, and telling me that I can't have it exposed to any "elements" (but it was always on my counter, so no temp influx) that they "are happy to confirm it's over 6 months so to throw it out" - sort of like "hot potato, it's not my problem", but everyone, you have to see the pictures - completely gross!!! Anyhow, it's not about a $30 order, it's about the poor customer service AND that the STANDARD time for hair color (that you can expect it's good) is THREE YEARS - Google it and you will see. Since then, they've ADDED to their FAQ that it expires in 6 months - convenient. Regardless, I would seriously consider using another color where things are NOT growing in bottle - you're putting that on your hair! I'll dispute the charge with my credit card company so again, it's not over $30, it's very, very poor customer service. Read other reviews online and you will see - HERE they can somewhat control reviews - on other sites they can't....think about that...
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Hello - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kris N
octubre 26, 2022
Faded Pink Mess
PUBLICADO POR:
Kris N
octubre 26, 2022
My reference photo I sent to esalon’s email was of a beautiful ginger beer colour. The colour I received turned my natural level 8 blonde hair into a faded looking dark pink mess. Not even the slightest bit close to what I had asked for. Very unhappy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kris - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debbie J.
octubre 25, 2022
Wrong color
PUBLICADO POR:
Debbie J.
octubre 25, 2022
Y'all since the wrong color not once but twice now my hair is totally messed up I want to cancel my subscription
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Hi Debbie - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deepti L.
octubre 24, 2022
Didn't last very long
PUBLICADO POR:
Deepti L.
octubre 24, 2022
The colour looked very nice for a couple of days, but then my grays started showing through, and my hairdresser noticed that the colour under the very top layer of hair was very light (something about the developer being too strong). And in the hairdresser's chair I could actually see where the root colour was applied and where it ended. Such a shame! I was really excited by the initial results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deepti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
LISA G.
octubre 24, 2022
Awful color not the same as old formulation
PUBLICADO POR:
LISA G.
octubre 24, 2022
I asked for the same color and effect as the old eSalon formulation. They said it would look the same. It wasn't even close. Looks and feels like drugstore box color. So disappointed. Canceling account.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Melanie G.
octubre 24, 2022
Basically no change
PUBLICADO POR:
Melanie G.
octubre 24, 2022
I followed your directions exactly and my hair looks almost exactly the same as it did before I colored it. Not happy at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jody B.
octubre 24, 2022
Minimal gray coverage
PUBLICADO POR:
Jody B.
octubre 24, 2022
I gave this product another chance and again the color was too light and did not cover the grey as well as other products. Highly disappointed. Will request money back
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jody - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Caroline S.
octubre 24, 2022
Very brassy
PUBLICADO POR:
Caroline S.
octubre 24, 2022
I was hoping for a more neutral color but the color was very brassy and not a good fit.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Caroline - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Gina W.
octubre 24, 2022
Didn’t color my grey
PUBLICADO POR:
Gina W.
octubre 24, 2022
While the product left my hair feeling much more healthy, I found that, at twice the price, it didn’t cover my color resistant greys as well as the Loreal Preference that I generally use. I plan to cancel my subscription.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Veronica G.
octubre 23, 2022
Disappointing results
PUBLICADO POR:
Veronica G.
octubre 23, 2022
I had high expectations for this product from all the reviews and ads but unfortunately, it was nothing like I expected. The major issues I wanted to fix were not fixed, like colour correcting and not damaging my hair further.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Veronica! We are sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Michael C.
octubre 23, 2022
Not for me
PUBLICADO POR:
Michael C.
octubre 23, 2022
I was curious about this product but was skeptical due to my stubborn greys. Unfortunately this did not take well on my greys. I only do 1 brand from the store since many others do not work on me. I dye my own hair for over 15 yrs so am familiar with how to properly do it at home. This was a sad outcome. Not interested to try again but canceling the membership is extremely challenging. I've even sent an email to cancel but no word for days. Hopefully I'll get a response this way.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michael - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Denise G.
octubre 23, 2022
Gray
PUBLICADO POR:
Denise G.
octubre 23, 2022
After one wash my grey in my temple area starting coming through
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cynthia L.
octubre 23, 2022
Worst hair color ever
PUBLICADO POR:
Cynthia L.
octubre 23, 2022
I went through all the questions with my main concern being stubborn grays. I submitted 3 recent pics showing my hair color is a very very dark brown. I got the initial order and the color came out so much lighter than my hair color and greys started showing after 2 -3 washes. Due to my own negligence I didn’t realize I was on an auto fill plan and received a 2nd order. I immediately unenrolled and just kept the order thinking I’d give it another try since I had it. To my surprise I received an email telling me a 3rd order was shipped even after unenrolling. I had to contact customer service and the rep had a bad attitude as if she was being inconvenienced to unenroll me again and told me to mark the package return to sender and when they got it back they would refund my card but would proceed to charge my card in the meantime. No apology for sending it after I cancelled or anything. Long story short I tried the box I had kept and it took to my hair worse than the 1st time. It didn’t even look the light reddish brown like the 1st time; it was much lighter. Don’t waste your money on this product. I’m going to call them on their 100% satisfaction claim and see what happens. Dye from the Dollar store would have worked better.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susanne L.
octubre 22, 2022
Kompletter Mist!
PUBLICADO POR:
Susanne L.
octubre 22, 2022
Die Farbe entspricht auch nicht ansatzweise dem Bild dazu!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susanne L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Tahnee Terai
octubre 22, 2022
Only colored some of my hair
PUBLICADO POR:
Tahnee Terai
octubre 22, 2022
I'm so disappointed in this hair color. I made sure to fully saturate EVERY SINGLE hair. (I have severe OCD so there is no "good enough" in my book) I made sure to let it process for the instructed amount of time, which ended up being longer actually because it takes quite a while to color all of my hair. I did everything as the instructions stated but only parts of my hair are colored. Much of it looks like I didn't even put color on it, my roots included. Not to mention the hair dye basically exploded in the bottles. The root color was doing fine for a bit and then all of a sudden it got really hot and started gushing out. The ends color did it immediately after mixing. I had to put them both in bowls where it looked like there was three or four times as much dye as there was when I started. I was terrified all my hair was going to fall out or something but I couldn't exactly stop half way through. As it turns out, I could have and it would've looked about the same. I won't run the risk of using the second shipment I received. I got this product because of the great reviews and it sounded so promising so maybe I just got a bad batch or have bad luck or something because this is probably the worst hair color I've ever used.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tahnee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Alanna B.
octubre 22, 2022
Coloured my hair darker than described
PUBLICADO POR:
Alanna B.
octubre 22, 2022
My hair was coloured darker than described, after following the instructions exactly. The colour is nice and shiny and has a nice smell, however I am disappointed to have the incorrect colour.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Alanna! WE are so sorry to hear that your color turned out darker than expected. Please check your emails, your colorist has contacted you to help you further.
PUBLICADO POR:
Judith S.
octubre 21, 2022
Leider Erwartungen nicht erfüllt
PUBLICADO POR:
Judith S.
octubre 21, 2022
Farbe ist ok jedoch wurden meine grauen Haare nicht gefärbt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Judith S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Joyce R.
octubre 21, 2022
Too pricey n not enough gray coverage
PUBLICADO POR:
Joyce R.
octubre 21, 2022
This is rip off! They advertise $9.99 I signed up they charge me $9.99 the 2nd auto ship was $34 what a rip off ! I wasn’t aware of the amount charges. Honestly it’s not enough gray coverage . I need refunds I want my money back not satisfied customer. Don’t fall on the advertising!!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Joyce - We're so sorry for any confusion about our pricing and that your color did not give you the gray coverage that you expected. We want to make this right and will be reaching out to you shortly. Please check your inbox for next steps! Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Charline B.
octubre 21, 2022
Bottle damage
PUBLICADO POR:
Charline B.
octubre 21, 2022
There was almost nothing left in the white bottle
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Charline! We are so sorry to hear that your custom blend arrived damaged. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Eve P.
octubre 20, 2022
Fades too quickly
PUBLICADO POR:
Eve P.
octubre 20, 2022
My color fades rather quickly, my gray coverage doesn't last more than a couple of weeks or so. This last time I used the color, I had a lot of hair fall out. I'm at a loss here.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Eve - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Merinell F.
octubre 20, 2022
Disappointed
PUBLICADO POR:
Merinell F.
octubre 20, 2022
The hair color ended up not covering my grays. It turned them a brassy light red color.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Merinell - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Laci A.
octubre 20, 2022
Didn’t last
PUBLICADO POR:
Laci A.
octubre 20, 2022
I’ve done this before and loved it however this time it’s not sticking to this gray hair 😭
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laci - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Belen T.
octubre 20, 2022
It does not cover my stubborn gray hair
PUBLICADO POR:
Belen T.
octubre 20, 2022
Please cancel my order this dye does not agree with my hair.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Belen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gill C.
octubre 19, 2022
Couleur
PUBLICADO POR:
Gill C.
octubre 19, 2022
J ai désire commande une couleur cuivrée bien que n ayant toujours pas ma commande je vois que Léon m’adresse un blond foncé rien à voir avec ma demande
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Gill C. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés s'il y a pu avoir confusion avec l'intitulé de votre coloration. Nous allons revenir vers vous par email, afin de vous conseiller au mieux concernant votre couleur et la livraison. Encore merci d'avoir choisi eSalon !
PUBLICADO POR:
Jaymi I.
octubre 19, 2022
Ouch!
PUBLICADO POR:
Jaymi I.
octubre 19, 2022
Already did this back in September.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jaymi - Thank you for reaching out! Keep a look out for an email, so we may better assist you.
PUBLICADO POR:
Dawn F.
octubre 18, 2022
Brassy orange greys still visible
PUBLICADO POR:
Dawn F.
octubre 18, 2022
Colour turned out a brassy orangey colour. Greys not covered. Colour was altered to a darker ash blonde but still had brassy tones and greys visible. If wanting to home dye hair buy shop bought cheaper and better results. Results may be different if going dark, but if you want to go blonde ashy visit a salon or purchase a product with the correct content to achieve this.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Dawn! We are so sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
shannon L.
octubre 18, 2022
No change
PUBLICADO POR:
shannon L.
octubre 18, 2022
Easy to apply color was beautiful but my Grey's were not covered nor my highlights. No too satisfied.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Shannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jacqueline T.
octubre 18, 2022
Grey hair
PUBLICADO POR:
Jacqueline T.
octubre 18, 2022
This color didn’t cover my front grey hair 😔
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jacqueline - We're very sorry to hear that you were disappointed by the gray coverage for your roots. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine O.
octubre 18, 2022
Every color seems to be wrong
PUBLICADO POR:
Christine O.
octubre 18, 2022
I don't know what's going on but I have never had these many problems with my color in the past. Last color was practically black and this color, they sent a color for the roots which is perfect and another color for the ends which is terrible. I look like I have 2 very different colors and my root color looks like I should be playing a part on Hocus Pocus. Not happy!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Arlene F.
octubre 18, 2022
Still working on getting the color right.
PUBLICADO POR:
Arlene F.
octubre 18, 2022
Third try to get the red out of my dark blond hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Arlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kristin A.
octubre 17, 2022
Too dark
PUBLICADO POR:
Kristin A.
octubre 17, 2022
I had about 3in. of naturally dark brown hair at my roots and the rest of my hair was bleached blonde. I bought the darkest brown (intense pearl) and it was supposed to be a level 3 with like a violet tone to it and my hair looks very very black now with the slightest hint of violet to it, but it mostly just looks very black. Looks like a level 1 almost like a blue black which is not what I was wanting. They had me do a tint rinse of mahogany brown before I colored it. Which didn't seem to have much effect on me for the end result. I would have been happy if it was just a couple shades lighter. It's just too dark. Does not look like a level 3. I know level three is very dark anyway, but this looks like the darkest you can possibly go. It does not look like darkest brown. It looks like blue black
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kristin - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Thank you for reaching out!
PUBLICADO POR:
Kelly N.
octubre 17, 2022
Made hair brassy/red didn't cover grays
PUBLICADO POR:
Kelly N.
octubre 17, 2022
This was a disappointment. It made my hair a dark peach, definitely not the cool beige I was promised. On top of that, it didn't do anything for the grays.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kelly - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks for reaching out!
PUBLICADO POR:
Cindy B.
octubre 17, 2022
To dark
PUBLICADO POR:
Cindy B.
octubre 17, 2022
This color was nowhere near what I was wanting and it was ashy I don't like ash
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Cindy - We truly appreciate your feedback and we're sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elyse C.
octubre 16, 2022
Greys back within 3 weeks :(
PUBLICADO POR:
Elyse C.
octubre 16, 2022
The colour was good. Originally I thought it was a bit dark for me but I've got used to it and I really like the shade! However, I've never used a colour that shows grey hair 3 weeks after application. Normally I get 5 weeks at least from a hair dye. Unfortunately this is quite a lot of grey too :(
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Elyse! We are sorry to hear that your color has faded after 3 weeks. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Rylee A.
octubre 16, 2022
Great quality, less than desired result
PUBLICADO POR:
Rylee A.
octubre 16, 2022
The color seems to be really good quality and everything felt safe and healthy for my hair. The final result of the hair dye just didn’t end up like the picture even though I followed directions exactly. It just didn’t change my color enough. The result is a barely noticeable difference and I wanted more drastic, closer to the picture I chose as reference.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rylee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Angelika O.
octubre 16, 2022
Leider ungenügend
PUBLICADO POR:
Angelika O.
octubre 16, 2022
Habe meine Haare gestern mit der Coloration gefärbt und ja ich kenne mich in daheim Haare färben aus. Leider ist der Oberkopf sprich Haaransatz viel zu hell geworden, die anderen Haare dann eben zu dunkel. Jetzt sieht es aus, als ob ich wochenlang nicht gefärbt hätte und der Haaransatz eben rausgewachsen wäre. Wozu schickt man eigentlich ein Foto ein, wenn das Ergebnis dann so ausschaut
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Angelika O. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kristen N.
octubre 15, 2022
Nice but NO gray coverage.
PUBLICADO POR:
Kristen N.
octubre 15, 2022
Packaged beautifully, very convenient and easy to apply. I am satisfied with the color itself but, it didn’t do the one thing that I needed and wanted it to do; cover my grays! Very disappointed, and probably won’t use again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristen - We’re truly sorry that our color's gray coverage did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Francesca F.
octubre 14, 2022
doesnt cover gray
PUBLICADO POR:
Francesca F.
octubre 14, 2022
the product doesnt cover the gray hairs and faded out after two washes.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Francesca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rose M.
octubre 13, 2022
Brown is way too dark for me
PUBLICADO POR:
Rose M.
octubre 13, 2022
Brown is still too dark for me I would much rather have a little lighter towards the gold tones
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
billie T.
octubre 13, 2022
Canceling
PUBLICADO POR:
billie T.
octubre 13, 2022
Don’t like the color. Didn’t color my grey and coverage was not good. Think I will have to get it professionally done next time. Also made my hair look frizzy.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Billie - We are sorry to hear that you were disappointed by your gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sharon P.
octubre 13, 2022
chameleon
PUBLICADO POR:
Sharon P.
octubre 13, 2022
Color seems dark when first done, lightens thru washings. . .appears as different colors based on lighting. Iced Latte was ad name. .loved it. I will continue to use.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sharon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jess Z.
octubre 13, 2022
Doesn’t cover grays at all
PUBLICADO POR:
Jess Z.
octubre 13, 2022
This color didn’t cover my grays. I’m disappointed because I do like the color but my salon does a much better job.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jess - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Stephanie G.
octubre 12, 2022
Left my Hair Damaged and Did Not Have the Gray Coverage I Wanted
PUBLICADO POR:
Stephanie G.
octubre 12, 2022
I've colored my hair with other products, so I am not a newcomer to coloring. I hate leaving bad reviews and really wanted to like this product, but it left me with no choice. I followed the directions to the letter.
Once I rinsed out the color, my hair felt coarse and wiry. After drying, it was uncombable until I put in a leave-in conditioning product.
Additionally, I still had grays showing immediately after, so it didn't have the coverage I wanted.
I'm sorry for the bad review, but this product left me disappointed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage and hair texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cherry D.
octubre 12, 2022
I really wanted to love this
PUBLICADO POR:
Cherry D.
octubre 12, 2022
I really wanted to love this at home system. Packaging is fancy. The colorist probably do know what they’re doing. But the lab and the product itself? My hair is a mess. It never covered my very little grays and whites and some parts of my virgin hair never grasped the color. My hair does feel soft. Would I keep my subscription? Probably not. It’ll probably cost me more to now fix this mess.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cherry - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara P.
octubre 12, 2022
Always a Problem
PUBLICADO POR:
Barbara P.
octubre 12, 2022
There is always a problem with my orders. I should be receiving two orders every 8 weeks; however, they are either sending the wrong hair color or not sending one of the orders.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Galia D.
octubre 12, 2022
Color
PUBLICADO POR:
Galia D.
octubre 12, 2022
the color I received is completely different from the one I ordered, it also did not cover my white hair, after two washes it started to fall out
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Galia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ciara D.
octubre 12, 2022
Where is my order
PUBLICADO POR:
Ciara D.
octubre 12, 2022
Hello, my order 15201038 days it was shipped 30th Sept. I have still not received it. Please can u advise where it is? I really need the colour Thank u
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Ciara! We are sorry to hear that you are still waiting on your roder. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Jessica G.
octubre 11, 2022
Destroyed my hair
PUBLICADO POR:
Jessica G.
octubre 11, 2022
I noticed my hair stopped Growing months ago, I am a content Creator so every day of my life is documented. I went back and found when my hair was at a healthy stage when I noticed it stopped Growing, from then until about a week ago you can see my hair continue to become more damaged, more dry and at the end absolutely DESTROYED. the color specialist should ask about the health of one hair every time they mix color. I am not a professional, All I can do is follow the directions. I am So disappointed.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda R.
octubre 11, 2022
Did nothing
PUBLICADO POR:
Linda R.
octubre 11, 2022
Literally looked the same as before I coloured it.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Linda! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Audrey G.
octubre 10, 2022
NO!
PUBLICADO POR:
Audrey G.
octubre 10, 2022
I have sent 2 unanswered emails to customer care but WHAT happened with this color? Ive been using your product for years and never had any issues. The 2 bottles in my kit were distinctly 2 different colors, but i proceeded. My roots are brown and my ends are almost fuchsia. How do we fix this?!?!?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Audrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary Ann G.
octubre 10, 2022
did not like
PUBLICADO POR:
Mary Ann G.
octubre 10, 2022
color was way to dark. I followed instructions to a tee and yet when I rinsed my hair there were strands not colored and gray right there. It was a lot of color for the way you said to put on. I was very disappointed because to took time to do color and to see gray was upsetting. Of course it was right in front. I do not want to receive anymore color. Please cancel my auto renew
thank you
Mary Ann Goebel
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Mary Ann - We truly appreciate your feedback! We're so sorry to hear your color was too dark. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fiona B.
octubre 9, 2022
Too dark
PUBLICADO POR:
Fiona B.
octubre 9, 2022
I did my color today and it’s way darker than I wanted. The quality of the product is awesome but now my hair is way darker than I wanted..
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Fiona - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ashley H.
octubre 9, 2022
Not at all the color I wanted
PUBLICADO POR:
Ashley H.
octubre 9, 2022
This past set was not even close to the color I wanted. I had sent in a picture of a dark cherry color and a picture of my current color for the best chance to get the ideal formula. My hair is more bright orange red. It’s way too light and way wrong on the tone. I hate it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ashley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Chimere M.
octubre 9, 2022
White Hair not colored
PUBLICADO POR:
Chimere M.
octubre 9, 2022
I followed the instructions. I don't have much white hair but I still wanted to dye them however you can still see the strands of white hair. Kind of disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chimere - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelly E.
octubre 8, 2022
Ruined my hair hasn’t covered any grey
PUBLICADO POR:
Kelly E.
octubre 8, 2022
I am so disappointed with this hair colour ! I was expecting a copper colour and my hair looks a pinky dusty colour , it hasn’t covered any grey at all my roots are still white and my hair now feels like straw . I’m going to have to buy a box dye to colour over the top of this because I can’t go around with my hair looking like this I’m so upset !
I don’t know what to do !
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kelly! We are so sorry to hear that your hair color hasn't met your expectations. Your personal colorist will carefully review your case to provide a solution. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Olena K.
octubre 8, 2022
Juckreiz und starker Farbegeruch
PUBLICADO POR:
Olena K.
octubre 8, 2022
Ich färbe meine Haare schon eine Weile, von Ihrer Farbe stickt mein Kopf nach Farbe sogar nach paar Mal gewaschen zu werden und alles juckt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Olena K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Rosie C.
octubre 8, 2022
Product failed to cover grays
PUBLICADO POR:
Rosie C.
octubre 8, 2022
The color kit made my hair feel soft, silky and thats it. When I looked closer my grays were not covered at all. What a waste of money.
Bottomline: Don’t expect gray coverage
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rosie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Yvonne W.
octubre 8, 2022
Apparently missed a very important step.
PUBLICADO POR:
Yvonne W.
octubre 8, 2022
I skimmed the instructions but figured it was like all other colors. There was a part when rinsing that the ends color was to be applied back to hair after rinse that I didn’t realize and my color got all screwed up. Even before that my previous color did not get completely covered as well.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yvonne - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
JaNae C.
octubre 8, 2022
The Color Is NOT at all what I wanted!
PUBLICADO POR:
JaNae C.
octubre 8, 2022
I am a freckle-faced 59-year old with a pixie cut and so couldn't figure out how to do a test strand that wouldn't somehow look weird. I should have just thrown everything in the garbage. I have a ginger's coloring and was hoping for something more naturally looking ginger copper not brown. I should have really been worried when I saw that mahogany was in the mix since now with my freckles I have a maroon based color that make me look like death warmed over. Well, at least Halloween is coming! Seems like a decent product, just wish the color had been what I wanted rather than what I got. I look awful in this color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
JaNae - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lina
octubre 7, 2022
Absolut gar keine Veränderung!
PUBLICADO POR:
Lina
octubre 7, 2022
11 Euro in den Müll geworfen. Ich habe mir ein paar Tage zuvor einen Undercut rasiert und hatte dementsprechend Teststrähnen zur Verfügung. Zwischen gefärbter Strähne und unbehandeltem Haar gibt es keine Veränderung. Ich bin wirklich sehr enttäuscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lina - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Bonnie C.
octubre 7, 2022
Not what I asked for!
PUBLICADO POR:
Bonnie C.
octubre 7, 2022
I requested a nice “ash” blonde colour since that is what my natural colour tends to lean toward. I excitedly followed the directions to the letter and ended up with the same reddish tint I can get from a cheap department store box colour. That was my whole purpose for purchasing your product to not end up with brassy clown hair! I am so disappointed and embarrassed to leave my house. I will never make this mistake again!!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Bonnie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. We appreciate you reaching out!
PUBLICADO POR:
Jill F.
octubre 7, 2022
Some things Aren't for Everyone
PUBLICADO POR:
Jill F.
octubre 7, 2022
I left it on my hair 20 mins longer than suggested....did not cover my grey's....Well??? at least I tried.
The packaging was EVERYTHING THOUGH!!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jill - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel P.
octubre 7, 2022
Terrible color outcome!!
PUBLICADO POR:
Rachel P.
octubre 7, 2022
The color did not cover my gray it did not turn out the color it was supposed to it's like this Auburn copper color I am not satisfied at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Paige M.
octubre 7, 2022
Tried Twice
PUBLICADO POR:
Paige M.
octubre 7, 2022
I recently purchased this kit. Followed the instructions and found that the color did not color my new growth. I reached out about my unsatisfactory results, sent descriptions and photos, they reformulated my color, I payed again (no free kit offered), tried again with a darker formula and leaving the color on for a longer time and still new growth has not been changed. All of this happening in less than a month. Very dissatisfied with this product. I won’t try it again. I had used it in the past with good results and have no idea what changed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Paige - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynn S.
octubre 6, 2022
More of a dark brown than black
PUBLICADO POR:
Lynn S.
octubre 6, 2022
I can notice the color difference although I will say it is more of a dark brown than black.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Lynn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Gloria G.
octubre 6, 2022
Hair came out
PUBLICADO POR:
Gloria G.
octubre 6, 2022
I keep on telling all to cancelled all orders but all not hearing me cancellation asap
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Gloria - We’re truly sorry to hear that you have had hair loss since using our hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sherry T.
octubre 6, 2022
disappointment
PUBLICADO POR:
Sherry T.
octubre 6, 2022
I was disappointed in the product. Also, I was not aware that I signed up to receive an automatic second order. When I got the email that my account had been charged and you were sending another order, I tried calling multiple times but the call always FAILED. I stopped my plan, but I do not want the current that is coming. How am I supposed to get hold of anyone?????
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lisa M.
octubre 6, 2022
Unsatisfied
PUBLICADO POR:
Lisa M.
octubre 6, 2022
I still have grey and it seems no better than what I buy in the store.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn B.
octubre 5, 2022
Not good for grey coverage
PUBLICADO POR:
Dawn B.
octubre 5, 2022
I tried to like this. The product seems high quality and is not too smelly. I love the color they formulated for me. But after multiple tweaks, it just doesn’t do the job of covering greys. I followed the instructions perfectly, and this last time I had grey roots after ONE shampoo. It’s expensive too.
So I’m done.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer W.
octubre 5, 2022
Didn’t fully cover
PUBLICADO POR:
Jennifer W.
octubre 5, 2022
I’m finding that the colour isn’t getting rid of all my greys?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Berit B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
noreen B.
octubre 5, 2022
Custom colour
PUBLICADO POR:
noreen B.
octubre 5, 2022
I had v bad experience with my first order because the result was not that what i expext then u send a free color...but was same result ...sadly..i tried one more time and order custom the colors again i m again disappointed because after 3 to 4 washes grey hair r shown.. totally waste of money the other local brands r better..i have 1 unbox how can i return....
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Noreen! Thanks for contacting us. We are sorry to hear about your personal experience with our hair color. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Nicole S.
octubre 5, 2022
Way too dark
PUBLICADO POR:
Nicole S.
octubre 5, 2022
Nothing like the color I chose. I'm sure it's a great product but I feel like the pictures shown aren't accurate. Lots of tears today.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela B.
octubre 5, 2022
Disappointed
PUBLICADO POR:
Angela B.
octubre 5, 2022
I called and spoke with a colorist before I decided on a color. I told her what I was looking for, submitting pics of my current color, told her my grays were hard to color…noted this all on my online order. I was assured my hair would not be pink or purple…it was pink and purple! I looked like My Little Pony…4 days before vacation! So upset! As for the condition of my hair, the products were gentle, the color was hideous!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Angela - We’re sorry to hear that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jen S.
octubre 4, 2022
It was ok
PUBLICADO POR:
Jen S.
octubre 4, 2022
I am not impressed that it didn’t cover my greys at all. The color is dull and not shiny. I had high hopes. I’m hoping we can correct this issue.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jacqueline C.
octubre 4, 2022
Did nothing for me
PUBLICADO POR:
Jacqueline C.
octubre 4, 2022
I followed the instructions perfectly and it did nothing for my hair. Barely covered my grays and it dyed my hair a LIGHTER brown than it already was when it was supposed to be black.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jacqueline - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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