I chose a dark blonde copper to go over my high lighted blonde hair. Followed instructions to the letter and after using this I was left with very red roots and light blonde coppery ends.
I emailed and uploaded a photo expecting a reply with some support and colour correction offered but was ignored. Usually so quick to reply to emails but I received nothing. Highly disappointed and will never use eSalon again. Ruined my hair and had to spend more money correcting the colour.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Katrina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to check on your color and provide a solution.
PUBLICADO POR:
Angela R.
diciembre 20, 2022
Dry hair
PUBLICADO POR:
Angela R.
diciembre 20, 2022
This product dried out my hair and didn’t cover my gray hair. I’m disappointed
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Brock S.
diciembre 20, 2022
Dull, roots+ends different, wrong color.
PUBLICADO POR:
Brock S.
diciembre 20, 2022
It is just a dull almost natural looking auburn color where it took, I wanted a intense violet -violet, violet-red magenta or "bright burgundy" color. The roots are barely colored and almost brassy in some spots.
The ends look like a much lighter faded version of the midshaft but feel good thankfully. I consulted one of the "colorists" for a whole day for this color and it is just not good.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brock - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jeanette R.
diciembre 19, 2022
Second time used
PUBLICADO POR:
Jeanette R.
diciembre 19, 2022
Colored my hair today and once I mixed the solution into the applicator and shook it for the proper period of time, the solution was like sludge. I had an extremely difficult time get it out onto my hair and ended up making a mess. Maybe it was a bad mixture but I’m quite sure I was not able to cover all my silver roots. The other accessories were fine. Not sure I can use it again. If someone can give me an idea of what might have happened I’d appreciate it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jeanette - We're truly sorry for your experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katie H.
diciembre 19, 2022
It's OK...
PUBLICADO POR:
Katie H.
diciembre 19, 2022
I think I am not conveying to you what I really want/need. The photo I originally sent to you - my hair was MUCH blonder, and that is the look I am hoping to achieve. I guess I originally asked for root touchup but each time I use your product, myhair seems to turn darker. And I promise that I only put it on the roots this time. I guess I need a full perk-me-up to a lighter shade all over. What can we do for this next shipment?????
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Katie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jade C.
diciembre 18, 2022
Didn’t take
PUBLICADO POR:
Jade C.
diciembre 18, 2022
The blue black colour didn’t work on my roots whatsoever once again a complete waste of time very disappointing and distraught
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jade! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Jane G.
diciembre 18, 2022
Not great.
PUBLICADO POR:
Jane G.
diciembre 18, 2022
Bought this colour back in September. Wasn’t ready to use at that stage, I have always been extremely happy with Clairol nice and easy original formula however their formula has changed and I am looking for a new supplier.
This colour is so one dimensional and their are no tones. The colour is flat with no reflective colour.
Can’t wait to colour again but not with E-salon.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jane! We are so sorry to hear that you aren't happy with your results. Please check your emails, we have contacted you t help you further.
PUBLICADO POR:
Alexandra Z.
diciembre 18, 2022
Terrible coverage
PUBLICADO POR:
Alexandra Z.
diciembre 18, 2022
I just finished coloring my hair and the quality is not what I'm used to from eSalon. The roots are barely tinted and appear brassy in comparison to the length of my hair. Not dark brown at all. Very disappointed. My family has commented before that they don't think the color is as good as it has been in the past, but this time there is no missing that immediately after coloring it still looks like it needs to be done.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marysia N.
diciembre 17, 2022
Good initial result so natural
PUBLICADO POR:
Marysia N.
diciembre 17, 2022
Unfortunately it seemed to fade very quickly .. in 8 days to a shade I feel is too light for me
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Marysia! We are sorry to hear that your color was too light. Please check your emails, your colorist will contact you t help you further.
PUBLICADO POR:
Jenny P.
diciembre 16, 2022
It didn’t do anything
PUBLICADO POR:
Jenny P.
diciembre 16, 2022
I’ve been dying my hair for years and now I’m leaving for Aruba tomorrow and my hair is still gray . I followed all the instructions and I’m so angry . I want my money back . Im going to pick up a cvs brand like I usually use and now have to dye my hair in Aruba.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michele K.
diciembre 15, 2022
Awful!
PUBLICADO POR:
Michele K.
diciembre 15, 2022
Didn’t cover any of my gray and was so dull. Just a terrible product.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angela M.
diciembre 15, 2022
Without the ends refresher my hair gets ruined
PUBLICADO POR:
Angela M.
diciembre 15, 2022
I would not use the Custom color set without the ends refresher, I did one time, and my hair got ruined for the summer and I had to chop it off because it became so dry and brittle. You must add the ends refresher kit because it’s a completely different formula developed to moisturize your mid length to your ends and give it a lighter color than your roots to make it more natural looking. Buy The custom color set and the ends refreshing kit for Healthy voluminous salon looking hair, or else you’re going to look like you bought a drugstore hair coloring kit with hot roots.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria C
diciembre 14, 2022
Doesn’t cover grey
PUBLICADO POR:
Maria C
diciembre 14, 2022
It’s expensive but it doesn’t cover grey
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Susan F.
diciembre 14, 2022
It's been a week since it shipped and it's still in California at UPS
PUBLICADO POR:
Susan F.
diciembre 14, 2022
Could find no way to contact you about my order???????
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mariea D.
diciembre 14, 2022
Not what I expected
PUBLICADO POR:
Mariea D.
diciembre 14, 2022
The color did change but not to the color I expected. I wanted a darker color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mariea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Sarah W.
diciembre 13, 2022
Didn't cover my greys
PUBLICADO POR:
Sarah W.
diciembre 13, 2022
I only dye my hair to cover my grey roots and this didn't manage to do that despite following the instructions to the letter. Tried to go on the website and raise a query about this but the relevant section in the help page didn't work so left with writing a poor review to hopefully get some response about this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nolaborn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hélène P.
diciembre 13, 2022
Bon produit mais problèmes de livraison
PUBLICADO POR:
Hélène P.
diciembre 13, 2022
Impossible de planifier une livraison régulière pour recevoir les produits de coloration au bon moment pour entretenir ma couleur. Le délai d’acheminement est trop long et aléatoire !! À revoir malgré la qualité des produits …
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Hélène - Nous sommes désolés pour tout inconvénient que cette situation a occasionné, et nous vous remercions d'avoir pris le temps de nous donner votre avis. Nous apprécions votre commentaire car ils nous permettent d'améliorer notre service et nos produits. Nous tenons à votre satisfaction en tant que cliente ; nous vous avons un email avec des informations en plus. Merci pour votre confiance !
PUBLICADO POR:
Joyce J.
diciembre 13, 2022
Just fair
PUBLICADO POR:
Joyce J.
diciembre 13, 2022
It's just fair. My hair looks dry.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joyce - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Guarin T.
diciembre 12, 2022
coloration sombre
PUBLICADO POR:
Guarin T.
diciembre 12, 2022
Bonjour :
j'ai bien reçu la boite, excellente présentation, bonne coloration, mais vraiment la couleur la plus foncée de la mienne, j'aimerais une couleur plus proche de la mienne, s'il vous plait.
Pour moi le cuivre c'est mieux, Et je reste plus sombre que le cuivre.Emoji
S'ils pouvaient le réparer, je voudrais continuer l'abonnement, car pour cela je l'ai annulé
Merci pour votre réponse
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Guarin - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. Si vous voulez, nous serons ravis de modifier votre coloration. Nous avons répondu à votre email, avec plus d'informations. Nous vous remercions pour votre confiance et nous restons à votre écoute.
PUBLICADO POR:
Diane T.
diciembre 12, 2022
Not enough
PUBLICADO POR:
Diane T.
diciembre 12, 2022
My hair turned out horrible! If you have long hair and it's thick, not for you! My order barely covered my roots and maybe 5 inches of my hair.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cheryl A.
diciembre 12, 2022
Gray
PUBLICADO POR:
Cheryl A.
diciembre 12, 2022
I'm sorry to say that the color is not depositing on my hair. if it does it is just a light brown so my roots are light brown or still gray. There are also light brown bloches all over my hair. I know you have worked very hard to try to get things right but I don't think your product is going to work for me.
Thank you for your hard work.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Cheryl - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email for further feedback and to provide information regarding your eSalon account. Thank you for giving us a try!
PUBLICADO POR:
Melissa M.
diciembre 12, 2022
Waste of time and money
PUBLICADO POR:
Melissa M.
diciembre 12, 2022
Not only did it turn my roots orange (not the color I chose) and the rest a dark almost black, my greys aren’t covered and the 100% guarantee? Bogus! It says you can return the “unopened” box. 😐 Ladies, check the rating on Better Business Bureau BEFORE you buy it…I didn’t 😞
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Happiness Guarantee is valid until 30 days after purchase. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
susan A.
diciembre 12, 2022
not worth it
PUBLICADO POR:
susan A.
diciembre 12, 2022
terrible hair dye wrong color and didn't cover ANY GREY
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Susan - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lynn H.
diciembre 12, 2022
Arrived damaged…and
PUBLICADO POR:
Lynn H.
diciembre 12, 2022
No complaints about esalon…love you!
My box arrived with the Tint leaking. A little messy, but I could deal. But the applicator (developer) bottle had no tip on it…which I didn’t realize till I shook it together with the color! My bathroom looked like the scene from “Psycho”. I had to go buy a new toilet seat and my shower curtain is ruined. A Big Mess!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Lynn - We're truly sorry that your developer arrived damaged and your Tint Rinse leaked. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
sandy H.
diciembre 11, 2022
This is Dec 11 I Jane still not received my order
PUBLICADO POR:
sandy H.
diciembre 11, 2022
I’m so upset with your company I have been a loyal customer for almost 2 years!!! and I have never had such poor service these last couple of orders…. This pkg was shipped 11/29 and I still have
Not received it last months order took a while to receive also almost 2 weeks after shipment
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ema B.
diciembre 11, 2022
Colour
PUBLICADO POR:
Ema B.
diciembre 11, 2022
I have amended my colour a couple of times. Both times I have not been satisfied with the outcome. I like a chocolate brown look, the colour looks like it has orange tinge and not as dark as I like. I have requested dark drown with good coverage of my greys. Still get an orange tinge with not good coverage of greys.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Ema! We are sorry to hear that you haven't been satisfied with your hair color. We'll be happy to review your case in detail to provide a solution. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Kel C.
diciembre 11, 2022
One more try :)
PUBLICADO POR:
Kel C.
diciembre 11, 2022
Very brown, I attached what my hair is now to what it was when I colored myself.
I am a stylist as well
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Deborah H.
diciembre 10, 2022
Not good
PUBLICADO POR:
Deborah H.
diciembre 10, 2022
I did not like the color and I won’t purchase again. Please close my account
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lori B.
diciembre 10, 2022
Though good hair color, it is hard to successfully color hair
PUBLICADO POR:
Lori B.
diciembre 10, 2022
Two months ago, the color bottle’s cap was tightened so much that nothing I used to open it would work. I tried to open it with pliers but cracked the bottle.
This time, the gloves were so stuck (old?) that my fingers couldn’t go into their spots. One glove ripped and my fingernail was stained for a week.
If this happens again, I will probably cancel and go elsewhere.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lori - Thank you for reaching out to us here at eSalon! We are so incredibly sorry to hear that your experience was not all it should have been. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and provide you with a great eSalon experience. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tanya S.
diciembre 10, 2022
Color Issue
PUBLICADO POR:
Tanya S.
diciembre 10, 2022
My color has taken a much longer time to arrive after ordering and this round did not cover my roots at all. The consistency was much more foamy (which it has never done) and began making sizzle sounds as well. I’ve never been unhappy with an order but this time I am very disappointed. I cannot find anywhere on the site where I can email/contact support. The one place I found would not load a location to message. I plan to try and call support during the week. I’d like a replacement order to try and cover the roots that have grown out significantly due to such a long time for delivery (which has never been such a long wait in the past). I’ve never had a bad experience in the past so I am hoping this can be resolved well. Thank you so much for your help.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tanya - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Madleen R.
diciembre 9, 2022
Farbe zu hell
PUBLICADO POR:
Madleen R.
diciembre 9, 2022
Die Farbe ist leider heller als mein natürlicher Ansatz, so dass dieser leider aufgehellt wurde.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Madleen R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Leila B.
diciembre 8, 2022
Pas la couleur demande
PUBLICADO POR:
Leila B.
diciembre 8, 2022
C’est dommage parce que j’ai pas du tout la couleur demandé, j’ai demandé un éclaircissement parce que j’avais fait une couleur cet été et ça va pas du tout été le cas mais cheveux sont foncé je pense qu’ils n’ont même pas pris en compte mon changement de couleur avec photo que j’ai envoyé entre deux dommage et je ne pense pas recommandé du coup.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Leila - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Regina G.
diciembre 7, 2022
Color
PUBLICADO POR:
Regina G.
diciembre 7, 2022
I love the color but after about 2 weeks the color starts to fade and my grays are becoming noticeable again. Is this a permanent color or does it wash out quickly?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Regina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Dinna W.
diciembre 7, 2022
Color
PUBLICADO POR:
Dinna W.
diciembre 7, 2022
I expressed that I use 2 colors 5 and 6 mixed, I received just a 5, to dark, now I have to go have highlights put in to correct this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dinna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
autumn S.
diciembre 7, 2022
Horrible
PUBLICADO POR:
autumn S.
diciembre 7, 2022
First one i had come in, exploded and had very high temperature. I got a second one sent in as a refund, but the second one that came in and did the same, neither had worked and did any color darkening on my hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Autumn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jacqueline A.
diciembre 6, 2022
Colour match to dark, ordered copper hair came out black
PUBLICADO POR:
Jacqueline A.
diciembre 6, 2022
Hair came up much, too dark, ordered copper. My hair came out black.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Georgia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
MABETH
diciembre 6, 2022
I was not ready to get another order
PUBLICADO POR:
MABETH
diciembre 6, 2022
I did not like the color and the 2nd order was placed without consulting.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mabeth - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rachel M.
diciembre 5, 2022
Poor support
PUBLICADO POR:
Rachel M.
diciembre 5, 2022
Dur to lack of support I did not use the product. I actually needed to send it back and try a different formula. I was told yo just test it on a strand. Well if it’s too dark I would have permanent color in my hair, even a strand. I have very long hair… so no.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Selena R.
diciembre 5, 2022
Don’t buy
PUBLICADO POR:
Selena R.
diciembre 5, 2022
The colorist are not helpful. When I called to get clarity about highlights she was not helpful and acted like I was bothering her. If you’re trying to cover gray don’t use this product. Gray comes back very quickly and the color isn’t great. Prices keep going up. I went to Sally’s and found much better color for gray and much cheaper.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Selena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen N.
diciembre 5, 2022
Didn't cover gray
PUBLICADO POR:
Karen N.
diciembre 5, 2022
I was very dissapointed with this purchase because my gray wasn't covered at all. I can't tell it did anything at all!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Debra W.
diciembre 4, 2022
Did not work
PUBLICADO POR:
Debra W.
diciembre 4, 2022
It did nothing to color my Grey's. I've gotten better results with Loreal products. I do not want any more products from you
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lynn M.
diciembre 3, 2022
Not enough gray coverage
PUBLICADO POR:
Lynn M.
diciembre 3, 2022
There was not enough gray coverage. Hard to use - Messy. Thinner than other hair coloring and bled at the edges onto my face. Very costly. I can Color my hair for under $10 an application. I wanted to try it but my biggest complaint it did not cover my gray at the edges and roots. Even combed it through.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lynn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Robin B.
diciembre 3, 2022
Not enough product- weird formula
PUBLICADO POR:
Robin B.
diciembre 3, 2022
I always get 2 bottles in my order - one for roots and one for ends. I have long hair and received one bottle for roots and ends and all same color that never had before.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole L.
diciembre 3, 2022
orange instead of dark blonde
PUBLICADO POR:
Nicole L.
diciembre 3, 2022
I was hoping for more of a dark blonde color but my roots look totally bright orange and I’m not liking it one bit.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elysia B.
diciembre 1, 2022
Pas assez et pas la même couleur
PUBLICADO POR:
Elysia B.
diciembre 1, 2022
J'ai reçu mon 1er kit d'essai et déjà par rapport à ma longueur de cheveux stipulée je n'avais pas assez de produit, c'était sec sur les pointes, impossible de tout finir. En plus, le service client me dit que si j'avais voulu plus il faut que je recommande un produit ( je vois pas l'intérêt de me demander ma longueur de cheveux alors. Soit j'achète un kit coloration complète soit un kit racines mais là c'était bien censé être complet ...)
Et dernière chose, la couleur ne ressemble pas du tout à ce que j'avais sélectionné alors que mes cheveux étaient très décolorés. Le roux est inexistant, je suis simplement brune, bravo, retour à la case départ, ce que je ne voulais surtout pas.
Plus jamais, je résilie immédiatement déjà par manque de professionnalisme d'un point de vue gestion des quantités et ensuite pour ce mauvais calcul " couleur sur mesure "
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Elysia B. - Merci pour vos commentaires. Nous sommes désolés de ne pas avoir répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté nos équipes pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage.
PUBLICADO POR:
Debbie G.
diciembre 1, 2022
Root color didn't blend with ends
PUBLICADO POR:
Debbie G.
diciembre 1, 2022
In June, I asked for a slightly lighter ash brown touch up for roots to match and blend with medium brown lowlights and highlights. I didn't use the touch up until November and the roots came out as brassy and light reddish brown. It did not match or blend with my ends. I just ordered another root touch to try and fix the problem. Hopefully, it will blend. I have always been very satisfied with all the products I have received, with the exception of this last order in June.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren S.
diciembre 1, 2022
Sent a color I didn’t ask for
PUBLICADO POR:
Lauren S.
diciembre 1, 2022
They told me they thought I would look better in a different color and sent that color instead of the one I asked for and didn’t even ask for my opinion. And it didn’t look anything like what I asked for.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jessica F.
diciembre 1, 2022
I wanted golden brown
PUBLICADO POR:
Jessica F.
diciembre 1, 2022
But it turned my hair a redish brown. I would rather have it professionally done so I know the color i want I will get.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rian W.
noviembre 30, 2022
This color fades at the roots after one week.
PUBLICADO POR:
Rian W.
noviembre 30, 2022
The results barely last 1-2 weeks. I have to use the roots touch up almost immediately.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley D.
noviembre 30, 2022
Wrong color
PUBLICADO POR:
Ashley D.
noviembre 30, 2022
Not very close to the color I requested. Hopefully next shipment will fix my color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nadine F.
noviembre 29, 2022
Hated
PUBLICADO POR:
Nadine F.
noviembre 29, 2022
Hate it. Flat, too brown, cancel my membership
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nadine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon H.
noviembre 28, 2022
Didn't cover grey
PUBLICADO POR:
Sharon H.
noviembre 28, 2022
Did not touch all grey and the grey that it did was very pink. Although hair felt lovely. Did not achieve what it was brought for. With it being very expensive won't be buying again. Have also emailed for help and suggestions for no response.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sharon! We are truly sorry to hear that your color wasn't as expected. We have gone through your comments, and we just got back to you to help you further. Please check your emails.
PUBLICADO POR:
Gloria S.
noviembre 28, 2022
Wrong color sent!
PUBLICADO POR:
Gloria S.
noviembre 28, 2022
I'm not sure what happened because the previous order's "darkest brown" with no copper/red was PERFECT for my roots. However, after I used the latest set, my roots ended up looking reddish like my previous color/highlights, despite my instructions saying my color is again the "darkest brown". I have used this company and product since 2020 so I'm really disappointed. Can you send me a replacement kit so I can re-do my roots -- this lighter formulation did not cover my white hair at all!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura H.
noviembre 28, 2022
Light golden brown was brassy and orange and didn’t cover my gray
PUBLICADO POR:
Laura H.
noviembre 28, 2022
Light golden brown was brassy and orange and didn’t cover my graySo please do not send out my order on November 30 and please cancel it because I haven’t gotten the results that I wanted in fact it’s very similar to what I had before which is what I didn’t want.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maddie M.
noviembre 28, 2022
TURNED MY HAIR ORANGE DONT BUY
PUBLICADO POR:
Maddie M.
noviembre 28, 2022
DO NOT BUY THIS TURNED MY HAIR ORANGE AND THEY WON’T FIX IT!!! I did the kit exactly as advised and my roots are an orange copper color. I called Saturday and the representative said the stylists aren’t available on Saturdays (then why have a representative available?). She said someone would call first thing Monday and no one did shocker.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maddie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
faith R.
noviembre 27, 2022
Hair color
PUBLICADO POR:
faith R.
noviembre 27, 2022
The color did not last as long this time. Did you change the formula it smells alot stronger.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Faith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Lynsey D.
noviembre 27, 2022
pas de respect
PUBLICADO POR:
Lynsey D.
noviembre 27, 2022
aucun respect de la couleur demandée! je voulais chatain foncé violine et je me retrouve avec chatain foncé! donc au final, meilleurs resultats quand j'achete ma couleur en grande surface ! j'ai bien fait de stopper l'abonnement et je confirme apres test de la couleur!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lynsey D. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire !
PUBLICADO POR:
Rhonda S.
noviembre 27, 2022
Not happy
PUBLICADO POR:
Rhonda S.
noviembre 27, 2022
The color did not touch my gray hair on the roots at all and i started there
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Shalas B.
noviembre 27, 2022
HORRIBLE RESULTS! Fire engine red hair when golden blonde was requested! OMG!
PUBLICADO POR:
Shalas B.
noviembre 27, 2022
Terrible result! Now I have to pay for professional color correction. Didn't cover my grey either!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shalas - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura
noviembre 26, 2022
Didn't work out
PUBLICADO POR:
Laura
noviembre 26, 2022
I really wanted to like this since it is cheaper than Madison Reed.
My color was supposed to be darkest ash brown ,it came out golden brown, no ash! I only have like 5 gray hairs around my face area and it did not cover them in the least bit. Very disappointed 😞
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Luanna G.
noviembre 26, 2022
Disappointed!!
PUBLICADO POR:
Luanna G.
noviembre 26, 2022
I started out with grow out from a high light, I asked for a dark blonde or light ash brown.. ended up with a head ful of copper !! They sent me another color again I expected a light ash brown? I got a dark chocolate brown!!I I was really upset and frustrated! So I explained again that this it WAY TO DARK !! So again I said I wanted a light ash brown !! They then told me that I couldn't go light on top of th DARK THAT THEY TURNED IT !! There solution was GO TO A SHOP and have it professionally done! So I suggest you BE VERY CAREFUL! They don't CARE about your HAIR !!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Luanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
anne Y.
noviembre 25, 2022
Still too dark
PUBLICADO POR:
anne Y.
noviembre 25, 2022
I love using the e salon color kit but am looking for an overall lighter color. My color is still a light brown and I'm looking for a dark blond.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Marandi L.
noviembre 25, 2022
Color did not turn out
PUBLICADO POR:
Marandi L.
noviembre 25, 2022
The hair color I choose was a dark dark brown with a purple sheen to it. My hair turned out a weird lighter red brown on the top and dark brown on the bottom. It was nothing at all like I expected. I will be canceling my subscription.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marandi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bernaleen T.
noviembre 25, 2022
NOT WHAT I EXPECTED
PUBLICADO POR:
Bernaleen T.
noviembre 25, 2022
I was so looking forward to using this product but I was so disappointed. I really hate to give this bad review but I followed the directions and I did have gray roots which they did not cover all the way. Actually it looks like I did not color my hair my daughter said. I'm sorry😞
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bernaleen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Shadda C.
noviembre 24, 2022
Opposite of what I wanted
PUBLICADO POR:
Shadda C.
noviembre 24, 2022
I wanted to get rid of my red, not make it more noticeable.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Shadda - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Moji N.
noviembre 24, 2022
Doesn’t get my gray cover
PUBLICADO POR:
Moji N.
noviembre 24, 2022
I try few times my gray doesn’t cover
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Moji - Thank you for sharing your feedback with us; we are sorry to hear that you were disappointed by the gray coverage of your color application. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Please, check your inbox; we're happy to assist you further!
PUBLICADO POR:
Alina-Ouarda M.
noviembre 23, 2022
Avis couleur
PUBLICADO POR:
Alina-Ouarda M.
noviembre 23, 2022
Trop foncée malheureusement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alina-Ouarda M. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Jorine J.
noviembre 23, 2022
I was SOOOO disappointed
PUBLICADO POR:
Jorine J.
noviembre 23, 2022
This sadly did not cover my stubborn gray roots. I specified this in the notes of my order. The coverage is no better than the over the counter. I loved the packaging and items enclosed, but wont be buying again - sorry.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jorine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Юлия N.
noviembre 22, 2022
Nicht zufrieden
PUBLICADO POR:
Юлия N.
noviembre 22, 2022
Die Farbe stimmt überhaupt nicht dem Bild.
Jetzt habe ich zweites Mal das bekommen und schon für 29.94. es geht gar nicht, ich wusste nicht dass sie es jetzt , ohne mich zu fragen, senden werden. Ich möchte diese Farbe, die ich nicht bestellt habe, zurück schicken.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Юлия N. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Jessica S.
noviembre 22, 2022
Did not cover grey
PUBLICADO POR:
Jessica S.
noviembre 22, 2022
Not worth it. Now I have to go to the salon and spend more money.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Lynn W.
noviembre 22, 2022
Too Expensive
PUBLICADO POR:
Lynn W.
noviembre 22, 2022
Too expensive compared to other products on the market
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lynn - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sally G.
noviembre 22, 2022
Toner set completely turned my hair grey green - covered all my highlights!
PUBLICADO POR:
Sally G.
noviembre 22, 2022
Very dissatisfied with the toner addition. It covered all of my light blonde highlights and made my hair a weird coppery greyish green color. Hoping it will rinse out...totally ruined my color I finally achieved after a year! I had the lightest blonde selected, same as my custom color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sally - We're truly sorry that our Color Pro Toner did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly appreciate your feedback and look forward to resolving this issue right away. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather A.
noviembre 21, 2022
Very unreliable
PUBLICADO POR:
Heather A.
noviembre 21, 2022
3 of my recent orders have been “lost in the mail”, and one was just entirely skipped for no apparent reason, so I haven’t been prepared to touch up my roots & color before 2 pretty major events, and have had to resort to drugstore hair coloring.
Before that this had been a great service, but I’m going to have to cancel it.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Heather - We truly appreciate your feedback! We are so sorry to hear about your issues with your recent deliveries. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie R.
noviembre 21, 2022
Not Great for Grays
PUBLICADO POR:
Jamie R.
noviembre 21, 2022
This coloring was a great color blend but did not touch my grays.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Martha H.
noviembre 21, 2022
Burned my hair more than other brands
PUBLICADO POR:
Martha H.
noviembre 21, 2022
Color was as I chose it but I’m going to adjust to a slightly darker color the next time. My only concerns with this companies formula is I had more than usual hair loss when I was rinsing the color out. It’s normal to have some hair loss when coloring but I had quite a bit more of hair burn than any other brands I’ve used like Madison Reed. I’m going to give it one more try before I make up mind if it’s right for me. I’m going to reduce the time to see if that helps.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Martha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Victoria O.
noviembre 20, 2022
My colour is orange !!!
PUBLICADO POR:
Victoria O.
noviembre 20, 2022
Very disappointed!!! :(
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Victoria! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Natalie M.
noviembre 19, 2022
Didn't wow me
PUBLICADO POR:
Natalie M.
noviembre 19, 2022
I followed the instructions but the colour didn't come out as dark as expected, looks more like I've toned my hair rather than colouring it to a completely new shade. But overall, it's okay.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Natalie! We are sorry to hear that your hair color didn't come out as expected, please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Marcia S.
noviembre 19, 2022
Does not cover greys around temple
PUBLICADO POR:
Marcia S.
noviembre 19, 2022
Does not cover Greta around temple and seems to dry out my hair. Also canceling is difficult and can’t get your credit card/pp out of system
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Marcia - We appreciate your review and are sorry to hear about the trouble you had navigating our website. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dorothy H.
noviembre 19, 2022
Extremely Not Satisfied!
PUBLICADO POR:
Dorothy H.
noviembre 19, 2022
Used the product and it DID NOT TAKE! I still have my grays and it actually seems like front of my crown turned slightly pink along the base of my hairline...extremely cheap product so I guess my bad - got what I paid for.
Packaging of everything was set up nicely but obviously that is not what we pay for. The advertising of this product is hyped up. WONT BUY AGAIN and I hope they are true to their advertising of 100% money back guarantee if your not satisfied with the product.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Dorothy - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nana K.
noviembre 18, 2022
Not working anymore
PUBLICADO POR:
Nana K.
noviembre 18, 2022
I've been using E Salon for years now, I really loved touching up my roots at home with it. I loved that E Salon does not damage your hair, and you can customize your own color.
My problem is that the last few times, it did NOT cover all my grays, or color came out after few washes. This most recent time was bad. Halfway into the process, the dye turned warm and fizzy. It did NOT cover all my grays and I am disappointed. Discontinued my subscription and feel not only like I wasted my money, but also my hair because now I have to re dye it. Hope this issue gets fixed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nana - We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Caroline G.
noviembre 18, 2022
Not the best!
PUBLICADO POR:
Caroline G.
noviembre 18, 2022
Coverage on the majority of my hair is good but I can still see the grey showing through straight after colouring! The grey coverage was the reason I purchased but I'm not impressed with the results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashley H.
noviembre 18, 2022
Pretty bad
PUBLICADO POR:
Ashley H.
noviembre 18, 2022
Overall I found the color a bit hard to apply evenly, but that may have been my eye sight. It came out okay initially, but is fading really quickly. Then tonight, 3 weeks after coloring, there are streaks of hair color all over my pillow. Wtf? I do not use hair product or heat style, just shampoo and condition with the same stuff I've used for months so I can't explain why the color is bleeding everywhere now. Overall, I don't think I'd recommend this product and won't be reordering it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Kortnee B.
noviembre 17, 2022
Never received my order
PUBLICADO POR:
Kortnee B.
noviembre 17, 2022
Never received my order
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Kortnee - We’re truly sorry that your order hasn't arrived. We're happy to send out another Color Kit. We've sent you an email so please be sure to respond back to us so we can get your order out ASAP! Thanks for choosing eSalon.
PUBLICADO POR:
Brittani W.
noviembre 17, 2022
Didn't dye my hair at all
PUBLICADO POR:
Brittani W.
noviembre 17, 2022
I was so super excited to receive and use this Color Set and I have to say I am sorely disappointed. I have been almost fully gray since I was 17 (currently 36) and I've been dying my roots for 20 years. I followed these instructions step-by-step and after an hour of application and setting my timers, etc. I rinsed my hair out and it didn't color a single hair on my entire head. My roots are STILL completely gray, it's as if I didn't even apply any color at all. I actually want a refund.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Brittani - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Hope D.
noviembre 17, 2022
My hair didn't like it!
PUBLICADO POR:
Hope D.
noviembre 17, 2022
I used the product exactly as instructed and my hair didn't take the color it turned almost a pink instead of the burgundy I was expecting and started falling out in clumps immediately. To be fair I never use any products in my hair so I didn't really know what to expect. I have friends who have used this company and love it so it might just be my hair in particular.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Hope - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Elke S.
noviembre 16, 2022
Holpriger Start
PUBLICADO POR:
Elke S.
noviembre 16, 2022
Mein Start war nicht so, wie ich es mir gedacht habe. Die Farbe war viel zu dunkel und der Ansatz nach eine Woche sehr grau. Die zweite Farbe war noch einen Ton dunkler. Danach war ich so enttäuscht, dass ich keinen weiteren Versuch starten wollte. Daraufhin habe ich eine kostenlose Farbe bekommen, die am Ansatz so hell ist, wie meine Farbe, die ich von Garnier von dm hatte. Es ist ziemlich enttäuschend gelaufen, obwohl ich ein Foto zum Start eingereicht hatte.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elke S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Irina Y.
noviembre 15, 2022
Doesn't work for my natural hair
PUBLICADO POR:
Irina Y.
noviembre 15, 2022
I ordered a product with shampoo at a discount. None of this stuff works for my type of hair. I wrote to customer service, but still, nobody replied. It's strange if you guarantee something, but it would be nice to get a reply.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Hi Lisa - We are so sorry to hear that your color didn't turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie C.
noviembre 15, 2022
Too dark
PUBLICADO POR:
Stephanie C.
noviembre 15, 2022
Well everything would've been ok, however I was trying to get a blonde color quite a bit lighter than what I ended up with. I believe it turned out even darker than my natural hair color or roots, which is what I did not want....
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
MEHDI Y.
noviembre 15, 2022
The color does not cover grey hairs
PUBLICADO POR:
MEHDI Y.
noviembre 15, 2022
The color do not cover the grey area and if it does it will be red. Please stop sending the color to me
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Mehdi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sasha
noviembre 14, 2022
Color options not for Red Heads
PUBLICADO POR:
Sasha
noviembre 14, 2022
Had gone over with the colorist helper what color I desired and sent in a picture, but the color I received was too light so they recommended a different type of red and sent for the second time but it was way off. FYI, seems like Madison Reed has better color options for red heads. This company could not offer me what I was looking for.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sasha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Crystal S.
noviembre 14, 2022
New color
PUBLICADO POR:
Crystal S.
noviembre 14, 2022
Ordered new color, unhappy with results. My hair color has too much red, more red than brown. How can this red be eliminated?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Crystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolyn N.
noviembre 14, 2022
I wanted medium blind I got strawberry blonde with grey,green streaks.
PUBLICADO POR:
Carolyn N.
noviembre 14, 2022
My hair is now 3 colors, Grey turned blonde, dark roots are strawberry blonde and the middle lengths are grayish green.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Nancy E.
noviembre 14, 2022
Slow delivery
PUBLICADO POR:
Nancy E.
noviembre 14, 2022
I have not used this new set since it took almost 2 weeks to arrive. The last application did not cover well and was unbearable after 2 weeks. I had to purchase another product. Will try this next time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy - We’re sorry that you were unhappy with the results of your precious order. We see that your colorist reviewed your comments and adjusted the formulation on your most recent order. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tawana W.
noviembre 14, 2022
Gray back
PUBLICADO POR:
Tawana W.
noviembre 14, 2022
My gray around my hair line was showing in less than a week time. I had to dye again before the next shipment!😔
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tawana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Theresa T.
noviembre 13, 2022
Darker than expected
PUBLICADO POR:
Theresa T.
noviembre 13, 2022
I only left this on for 10 minutes and my hair is not dark blond, it’s dark brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Claudia B.
noviembre 11, 2022
Wrong color, too dark
PUBLICADO POR:
Claudia B.
noviembre 11, 2022
This was way too dark and i don't see any red.
Maybe too much ash as well?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Claudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We look forward to making this right!
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