Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sami - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
linda R.
enero 6, 2023
the hair color is not coloring my grey
PUBLICADO POR:
linda R.
enero 6, 2023
I was wondering if your product has been reformulated because it is not covering my grey hair. I know grey coverage is difficult but the side of my head after coloring is looking like no coloring has been done. I have already told the customer service dept. about this problem and they said they gave me 20Vol but it still is not working! Any more suggestions?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Linda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tonya S.
enero 5, 2023
Terrible!
PUBLICADO POR:
Tonya S.
enero 5, 2023
Total waste of money. I may as well not have even colored my hair. It did nothing at all. What a waste. The smell was so strong. Very disappointing.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tonya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Bianca S.
enero 5, 2023
zu teuer für eine Tönung
PUBLICADO POR:
Bianca S.
enero 5, 2023
Es ist keine Färbung ! Farbe wäscht sich bei jeder haarwäsche raus, Ansatz wird nach der 2 ten wäsche wieder Grau, Farbexperten wollten sich melden, doch das geschah bis heute nicht.
Verpackung und Material selber sehr gut aufgemacht und sehr qualitativ hochwertig zumindest scheint es so, aber das Produkt erfüllt nicht die Erwartungen und nicht das Geld was es gekostet hat !! da gibt es eine einfache haarfärbung bei rossmann schon für 5,99 €.
Preis-Leistungsverhältnis somit negativ, natürlich kostet die nette Aufmachung viel Geld aber davon werden meine Haare nicht schöner.
Fazit: wer eine coloration haben möchte ist hier komplett falsch, wer eine Tönung haben möchte für eine gewisse Zeit wäre hier richtig Frage stellt sich nur sind 25 € nicht zu teuer für eine normale Tönung?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bianca S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Brittany C.
enero 4, 2023
Completely wrong
PUBLICADO POR:
Brittany C.
enero 4, 2023
I was looking for a change but ended up with root touch up color. I don't remember ever saying I needed a root touch up, nor have any idea how my custom color became a root touch up kit. I'm super disappointed. I was so excited to try this.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rashawna F.
enero 3, 2023
Nice color but does not cover greys
PUBLICADO POR:
Rashawna F.
enero 3, 2023
The color is nice, but it does not cover my gray hairs. I’ll leave the color on longer at the bottom and follow directions but it still does not provide coverage.
3 de 3 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rashawna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy P.
enero 3, 2023
Does not work on gray hair
PUBLICADO POR:
Tracy P.
enero 3, 2023
Did not work on my gray hair. It is very messy products. Save your money and go to the real salon. I followed the instructions to the T and still have my gray after the first wash. They did not indicate that this is a reoccurring plan and started to send out another box to me. Luckily I was able to stop it. One star for easy to cancel the reoccurring order.
3 de 3 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tracy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Trista L.
enero 3, 2023
It’s ok but not
PUBLICADO POR:
Trista L.
enero 3, 2023
It’s definitely not covering my greys
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Trista - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Decole D.
enero 3, 2023
Trash
PUBLICADO POR:
Decole D.
enero 3, 2023
Trash color doesn't work on African hair textures, neither did it last.Company keeps trying to charge my debit card when I've only ordered once.Fake fake fqke
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Decole - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. Also, we’re so sorry to hear that you were disappointed by the results of your color application. We have reached out to you via email to discuss these matters further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Keely O.
enero 3, 2023
Great products but color sucks
PUBLICADO POR:
Keely O.
enero 3, 2023
The image of the hair color that was being sent to me was dark... i got the exact same color of my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Keely - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sherri S.
enero 3, 2023
EXPLODED all over my white bathroom.
PUBLICADO POR:
Sherri S.
enero 3, 2023
I had the Custom color set and the ends refresher. While showering and rinsing the color out of my hair, The roots bottle exploded! It hit the ceiling, the floor, the counter everywhere! I have been using your product for many years and have never had this happen. Now I need to hire a painter to fix the paint on the ceiling.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Sherri - We’re truly sorry to hear about your experience. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback and look forward to working with you to resolve this matter.
PUBLICADO POR:
Nikki F.
enero 2, 2023
Didn't cover greys
PUBLICADO POR:
Nikki F.
enero 2, 2023
I really liked the color but it didn't cover two stubborn grey spots. I'm wanting to get back to my natural dark brown color. Top of head has a lot of brown in it but the back is still black. Can all this be solved. Do not send my color until I decide what to do. Thanks
3 de 3 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nikki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cheryl D.
enero 2, 2023
Too light
PUBLICADO POR:
Cheryl D.
enero 2, 2023
Color was too light
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cheryl - We’re sorry to hear that your color came out lighter than you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Barbara G.
enero 2, 2023
Grey too soon
PUBLICADO POR:
Barbara G.
enero 2, 2023
I will be canceling my orders as I’m grey after one week. I have found an OTC product that lasts a lot longer. Too bad as I liked everything about it in the beginning
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lynette R.
enero 2, 2023
No received
PUBLICADO POR:
Lynette R.
enero 2, 2023
I haven’t received my last colour yet, it was due 19.12.22
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lynette! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Jamina H.
enero 2, 2023
disappointed
PUBLICADO POR:
Jamina H.
enero 2, 2023
I recently got an order of a hair color from you. I was very disappointed. The coverage was not ghood, still have a lot o gray . I followed the directions correctly but it did not work. I cannot recommend this product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jamina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mary Anne L.
enero 2, 2023
Stronger smelling product, did something change?
PUBLICADO POR:
Mary Anne L.
enero 2, 2023
I have been a satisfied customer since 2015. In the past I didn't noticed much smell after applying product to my head for 30 minutes, UNTIL this last color that I received Aug. 2022. I could not wait to rinse it out, it was that bad, yes. What has changed? I am hesitant now to buy another color set.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary Anne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelsey G.
enero 2, 2023
Hot Roots
PUBLICADO POR:
Kelsey G.
enero 2, 2023
The only thing this color changed was my roots. Which are now hot roots. Didn’t even change the rest of my hair. Super disappointed and will not be ordering again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kelsey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
christina C.
enero 1, 2023
no value in this product
PUBLICADO POR:
christina C.
enero 1, 2023
I have sent in photos of my colored hair and highlights from several angles taken in natural lighting and this is the second time I have been sent a non compatible color product. I do not see the value of this product . Very disappointing as i was needing to use for gray coverage while on my extended out of country vacation . it has turned out lousy. has an auburn/red color to it . not formulated to cover my gray for more than a couple of days .
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara B.
enero 1, 2023
Too much gold
PUBLICADO POR:
Barbara B.
enero 1, 2023
I asked to darken the shade and get rid of the gold. I loved the darker shade but it seemed even more gold than the lighter version. I really don’t like this color on me. FYI, I canceled because of the shipping cost not the disappointment in the color.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Barbara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Catherine Q.
enero 1, 2023
Disappointed!!!
PUBLICADO POR:
Catherine Q.
enero 1, 2023
For the past few treatments, I've had unsatisfactory coverage of my roots. With my Dec rush order, I raised the issue in a message and noted that I had discovered thru trial & error that I needed to leave the product on for 40 mins. I asked if that cld result in overprocessing, but got no response. Now I'm wondering if bottle application cld be the problem. The developer bottle is so small that when I pour in the color it's almost to the top, making it very difficult to properly mix thru shaking. I always start with the roots along my part, meaning that I'm always applying the liquid at the top of the bottle to that area. That's where I've had stubborn grey immediately post treatment. So my current theory is that I've consistently been applying the least well-mixed liquid at the top of the bottle to my part roots, where strong, well-mixed color is most needed! I plan to revert to using a bowl but I no longer have a brush. Can you please include one with my next rush order? I'm sure you can understand my disappointment - going to the trouble and expense of buying and applying color and making rush orders that take a week to arrive only to get spotty results. Thanks for reading and I'd appreciate a response.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Magdalena P.
diciembre 31, 2022
Unfortunately didn't like it
PUBLICADO POR:
Magdalena P.
diciembre 31, 2022
I didn't like my colour the first time, so I've got new formulation free of charge but it's still not what I wanted.
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Magdalena! We are so sorry to hear that you are still not happy with your results. Please check your emails, we contacted you to help you further.
PUBLICADO POR:
Benita D.
diciembre 31, 2022
Not the colour I was expecting
PUBLICADO POR:
Benita D.
diciembre 31, 2022
I requested a colour adjustment to add some red to my hair. All this colour adjustment did was darken my hair a bit with no hints of red at all. I like not having to go to a salon to have my hair coloured because I can do it from home. I have just asked for another colour adjustment, I hope the next colour adjustment is better than the last one. If not I may sadly just end up just cancelling my subscription.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Benita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Juliana K.
diciembre 31, 2022
I think i was allergic
PUBLICADO POR:
Juliana K.
diciembre 31, 2022
The packaging and instructions were five star. The smell is almost non existent in comparing with other hair colors. My hair is not dry yet but seems less shiny. Also I was allergic to this as it turned my whole face red and parts of my body that it touched became a bit itchy. It has been two hours.. no more itching but my face is still red. I will have to cancel.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Juliana - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Pamela H.
diciembre 30, 2022
Does not cover grey
PUBLICADO POR:
Pamela H.
diciembre 30, 2022
This product does not cover grey and requires extensive changes to get the correct color.
Once you have dyed your hair unless you strip it and recolor you are stuck with that color. 😢
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah W.
diciembre 30, 2022
Unbelievable lasting colour, but extreme dryness
PUBLICADO POR:
Sarah W.
diciembre 30, 2022
The colour went on darker than I wanted at first (almost black) but my hair was already dry and therefore porous. In addition, the formula itself is extremely drying and not enough conditioner was provided (even for 1 use)
The colour has lasted so well though. I am extremely pleased with it, as no “shop bought” brunette has given me the ash tones my hair needs.
Overall great for colour, awful for drying hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sarah! We are sorry to hear that your hair felt so dry. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Peggy G.
diciembre 30, 2022
Hot roots
PUBLICADO POR:
Peggy G.
diciembre 30, 2022
I was very displeased because my gray roots turned red and did not cover. I explained when I ordered the color that it needed to be darkest brown for coverage of my gray roots and mahogany as overall color. Well I ended up with bright red roots that did not cover the gray.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Peggy - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Louise L.
diciembre 29, 2022
my hair felt dry after use
PUBLICADO POR:
Louise L.
diciembre 29, 2022
Ok colour but my hair felt dry after use, and I've found out I'd been singed up to repeat the other so Ive been charged for another lot that I didn't want and definitely wont use .
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Louise! We are sorry to hear that your hair felt dry after coloring. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Cathy D
diciembre 29, 2022
Annuler ma commande
PUBLICADO POR:
Cathy D
diciembre 29, 2022
Bonjour je ne veux pas continuer avec vous je vous prierez de ne plus me contacter Mme degros cathy je n'est vraiment pas ete satisfaite du resultat de ma couleur
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cathy D. - Nous sommes vraiment désolés d'apprendre que vous avez été déçus par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Veuillez vérifier vos e-mails, nous vous avons contacté afin de remédier à cette situation. Merci encore pour votre commentaire.
PUBLICADO POR:
Kate W.
diciembre 28, 2022
Patchy and a terrible colour
PUBLICADO POR:
Kate W.
diciembre 28, 2022
I was so excited to use this dye but after using and following instructions to the letter, my ends went a bright red and my roots were black! Ruined the condition of my hair also I now have static, frizzy hair. I've been dyeing my own hair for years with no trouble but this was a disaster. All I can say is the packaging was really lovely and the personalisation is a nice touch but really I would have preferred it all came in a plastic bag if it meant I had got the lovely, even hair colour I wanted. I had to get a very dark brown dye to go over the top of this horrendous colour to try and save my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kate! We are truly sorry to hear about your root results. Once of our colorist will carefully review your case, to provide a solution. Please check your emails, we have contacted you.
PUBLICADO POR:
Carol W.
diciembre 28, 2022
Customer Service Shocking
PUBLICADO POR:
Carol W.
diciembre 28, 2022
Good luck if you try to cancel this as I have several times ! I have emailed tried to call,
I cancelled through the app they still sent the hair colour took payment, cancelled again told me my colour was coming soon so I cancelled my payment and emailed again, now they’re telling me my payment didn’t go through and can I add another card.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Hi Jan - Thank you so much for taking the time to share your feedback with us! Our Custom Color Kit is designed to provide all the tools you will need to color at home like a pro. This includes your Custom Color, stain remover, stain guard, and a small packet of color-safe shampoo and conditioner, along with two pairs of gloves. These extras are not optional at this time, but you can always donate these items if you do not use them. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sarah G.
diciembre 28, 2022
Horrible color!
PUBLICADO POR:
Sarah G.
diciembre 28, 2022
This was not an ash brown!! It came out redish orange. I don't know if it was a mix up or what but total fail!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sabrina T.
diciembre 28, 2022
Plenty of product
PUBLICADO POR:
Sabrina T.
diciembre 28, 2022
The color that I got now is a redish orange tint for a dark blonde, now how does a redish orange tint come from a dark blonde? I doubt that I will ever order from Esalon ever again now im stuck with a product that I won't use. there's plenty of product to dye my hair with even though wrong color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynne Demetriou
diciembre 28, 2022
Did not cover my grey roots!!
PUBLICADO POR:
Lynne Demetriou
diciembre 28, 2022
This product has not worked as stated. Having washed my hair twice with the shampoo and conditioner sold by esalon, in the last week .
following the colouring of my hair. Now most of the colour has gone, total waste of time. I want my money refunded.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lynne! We are so sorry to hear that your color hasn't worked. Please check your emails, we have contacted you to help further.
PUBLICADO POR:
Aida H.
diciembre 28, 2022
Incorrect color
PUBLICADO POR:
Aida H.
diciembre 28, 2022
Adjusted the color to more red after the first order, the 2nd order was perfect and this order is more brown which is not what I want, I’m suspecting I got someone’s order since it says Michelle’s color on this email.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aida - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Monika C.
diciembre 27, 2022
No gray coverage
PUBLICADO POR:
Monika C.
diciembre 27, 2022
Does not cover gray and fades after a week, two max. I went back to the salon and I am not having the same problem.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Monika - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Danielle R.
diciembre 27, 2022
Did not cover greys
PUBLICADO POR:
Danielle R.
diciembre 27, 2022
I don't have a lot of greys, so I was quite surprised to still see them right after colouring. Disappointing results.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Danielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aleksandra L.
diciembre 26, 2022
Wrong color
PUBLICADO POR:
Aleksandra L.
diciembre 26, 2022
I was very pleased with my first and second purchase. However, the recent one was a great disappointment. My hair turn orange. I’m thinking about canceling.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Aleksandra - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Stephanie B.
diciembre 26, 2022
Didn’t cover grays
PUBLICADO POR:
Stephanie B.
diciembre 26, 2022
Waste of time and money
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Samantha S.
diciembre 26, 2022
Looked nothing like the reference photo!
PUBLICADO POR:
Samantha S.
diciembre 26, 2022
I used to like e-salon as a way to keep up with my red color without breaking the bank, but the dye kept looking fake red when I repeatedly requested that it look more natural, and each time it would only get worse. I used to love e-salon, I just wish that their custom formulations actually worked as promised. I hope that it's fixed soon.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Samantha - We're so sorry to hear that you were disappointed by the results of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheyenne L.
diciembre 25, 2022
Kein Farbunterschied
PUBLICADO POR:
Cheyenne L.
diciembre 25, 2022
Nach dem Färben unter Beachtung aller Instruktionen stelle ich leider keinerlei Farbunterschied fest, die Formulierung ist also leider der letzte Müll. Trotzdem 2 Sterne, da die Verpackung und der Inhalt (Menge und Hilfsmittel) sehr süß, hilfreich und zufriedenstellend waren. Zum Beispiel waren 2 Paar Handschuhe enthalten, das war top.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Cheyenne L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Bal M.
diciembre 25, 2022
Don’t bother starting this
PUBLICADO POR:
Bal M.
diciembre 25, 2022
So difficult to stop!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Bal - We are so incredibly sorry to hear that your experience was not all it should have been. We take our clients' feedback to heart and continue to improve our services and products each and every day.
PUBLICADO POR:
Hélène D.
diciembre 25, 2022
Coloration longueur
PUBLICADO POR:
Hélène D.
diciembre 25, 2022
La couleur n a pas tenue. Mes cheveux clairsissent a nouveau
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Hélène D. - Merci beaucoup pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté nos experts coloristes pour résoudre votre problème. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes se feront un plaisir de vous aider.
PUBLICADO POR:
Pam G.
diciembre 24, 2022
This is my second attempt. The color is better
PUBLICADO POR:
Pam G.
diciembre 24, 2022
But your color does not color my whites around border of face. And I literally did it first around entire face. I wish I’d taken a pic of how dark my skin was. And how far out. I did NOT use the remover on my face either. Very disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Pam - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
A H.
diciembre 24, 2022
Unhappy
PUBLICADO POR:
A H.
diciembre 24, 2022
Less than week my hair turned to gray. I m really disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Coralie A. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Carole A.
diciembre 22, 2022
Colis non reçu à temps
PUBLICADO POR:
Carole A.
diciembre 22, 2022
Je suis très decue du traitement de ma commande. J'ai fait avancer la livraison au 14/12 pour être sûre de pouvoir faire ma couleur avant les fêtes. Résultat elle a été expédiée avec 2 jours de retard ...normalement pas de souci j'aurais quand même dû l'avoir à temps...sauf que je viens de recevoir un mail de Colis privé qui me dit que je recevrai le colis d'ici 2 jours ouvrés ...je pense que c'est donc KO pour le 24! Et ensuite je pars le 25....
J'ai donc décidé d'arrêter l'abonnement c'est trop incertain et ce genre de déception me laisse un goût amer, je préfère gérer mon stock....
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Carole - Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous et nous nous excusons pour tout inconvénient que cette situation a occasionné. Nous vous avons envoyé un email avec plus de détails et nous espérons de vous avoir de nouveau parmi nous dans le futur !
PUBLICADO POR:
Will A.
diciembre 22, 2022
Permanent Washes Out Really fast
PUBLICADO POR:
Will A.
diciembre 22, 2022
Permanent col our unfortunately seems to wash out at the same rate as the demi-permanent which is disappointing even when using Premium shampoo for colour protection.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Johanna C.
diciembre 21, 2022
The color it wasn't exactly what I expected
PUBLICADO POR:
Johanna C.
diciembre 21, 2022
I have short hair (just shoulder level), extra fine, and with a lot of grays. I was trying to cover my roots and grays while I was traveling (not going to my stylist/salon until about 2 months) but the color was a little too "gold"/ Yellow the color I was trying to match. The consistency of the mix was way too liquid, it didn't cover my gray hair for more than 1 week and after that, the color practically vanished. Because I have fine hair a lot of the product was wasted.
I don't think this is a bad product, I just think it's not for me. I'm not an expert on how to do this at home, and I think you may have some knowledge before jumping into trying to dye your hair at home without ruining your highlights or other processes that you already have.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Johanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Katrina H.
diciembre 20, 2022
Not good
PUBLICADO POR:
Katrina H.
diciembre 20, 2022
I chose a dark blonde copper to go over my high lighted blonde hair. Followed instructions to the letter and after using this I was left with very red roots and light blonde coppery ends.
I emailed and uploaded a photo expecting a reply with some support and colour correction offered but was ignored. Usually so quick to reply to emails but I received nothing. Highly disappointed and will never use eSalon again. Ruined my hair and had to spend more money correcting the colour.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Katrina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to check on your color and provide a solution.
PUBLICADO POR:
Angela R.
diciembre 20, 2022
Dry hair
PUBLICADO POR:
Angela R.
diciembre 20, 2022
This product dried out my hair and didn’t cover my gray hair. I’m disappointed
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Brock S.
diciembre 20, 2022
Dull, roots+ends different, wrong color.
PUBLICADO POR:
Brock S.
diciembre 20, 2022
It is just a dull almost natural looking auburn color where it took, I wanted a intense violet -violet, violet-red magenta or "bright burgundy" color. The roots are barely colored and almost brassy in some spots.
The ends look like a much lighter faded version of the midshaft but feel good thankfully. I consulted one of the "colorists" for a whole day for this color and it is just not good.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brock - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jeanette R.
diciembre 19, 2022
Second time used
PUBLICADO POR:
Jeanette R.
diciembre 19, 2022
Colored my hair today and once I mixed the solution into the applicator and shook it for the proper period of time, the solution was like sludge. I had an extremely difficult time get it out onto my hair and ended up making a mess. Maybe it was a bad mixture but I’m quite sure I was not able to cover all my silver roots. The other accessories were fine. Not sure I can use it again. If someone can give me an idea of what might have happened I’d appreciate it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jeanette - We're truly sorry for your experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katie H.
diciembre 19, 2022
It's OK...
PUBLICADO POR:
Katie H.
diciembre 19, 2022
I think I am not conveying to you what I really want/need. The photo I originally sent to you - my hair was MUCH blonder, and that is the look I am hoping to achieve. I guess I originally asked for root touchup but each time I use your product, myhair seems to turn darker. And I promise that I only put it on the roots this time. I guess I need a full perk-me-up to a lighter shade all over. What can we do for this next shipment?????
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Katie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jade C.
diciembre 18, 2022
Didn’t take
PUBLICADO POR:
Jade C.
diciembre 18, 2022
The blue black colour didn’t work on my roots whatsoever once again a complete waste of time very disappointing and distraught
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jade! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Jane G.
diciembre 18, 2022
Not great.
PUBLICADO POR:
Jane G.
diciembre 18, 2022
Bought this colour back in September. Wasn’t ready to use at that stage, I have always been extremely happy with Clairol nice and easy original formula however their formula has changed and I am looking for a new supplier.
This colour is so one dimensional and their are no tones. The colour is flat with no reflective colour.
Can’t wait to colour again but not with E-salon.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jane! We are so sorry to hear that you aren't happy with your results. Please check your emails, we have contacted you t help you further.
PUBLICADO POR:
Alexandra Z.
diciembre 18, 2022
Terrible coverage
PUBLICADO POR:
Alexandra Z.
diciembre 18, 2022
I just finished coloring my hair and the quality is not what I'm used to from eSalon. The roots are barely tinted and appear brassy in comparison to the length of my hair. Not dark brown at all. Very disappointed. My family has commented before that they don't think the color is as good as it has been in the past, but this time there is no missing that immediately after coloring it still looks like it needs to be done.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marysia N.
diciembre 17, 2022
Good initial result so natural
PUBLICADO POR:
Marysia N.
diciembre 17, 2022
Unfortunately it seemed to fade very quickly .. in 8 days to a shade I feel is too light for me
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Marysia! We are sorry to hear that your color was too light. Please check your emails, your colorist will contact you t help you further.
PUBLICADO POR:
Jenny P.
diciembre 16, 2022
It didn’t do anything
PUBLICADO POR:
Jenny P.
diciembre 16, 2022
I’ve been dying my hair for years and now I’m leaving for Aruba tomorrow and my hair is still gray . I followed all the instructions and I’m so angry . I want my money back . Im going to pick up a cvs brand like I usually use and now have to dye my hair in Aruba.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michele K.
diciembre 15, 2022
Awful!
PUBLICADO POR:
Michele K.
diciembre 15, 2022
Didn’t cover any of my gray and was so dull. Just a terrible product.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angela M.
diciembre 15, 2022
Without the ends refresher my hair gets ruined
PUBLICADO POR:
Angela M.
diciembre 15, 2022
I would not use the Custom color set without the ends refresher, I did one time, and my hair got ruined for the summer and I had to chop it off because it became so dry and brittle. You must add the ends refresher kit because it’s a completely different formula developed to moisturize your mid length to your ends and give it a lighter color than your roots to make it more natural looking. Buy The custom color set and the ends refreshing kit for Healthy voluminous salon looking hair, or else you’re going to look like you bought a drugstore hair coloring kit with hot roots.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria C
diciembre 14, 2022
Doesn’t cover grey
PUBLICADO POR:
Maria C
diciembre 14, 2022
It’s expensive but it doesn’t cover grey
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Susan F.
diciembre 14, 2022
It's been a week since it shipped and it's still in California at UPS
PUBLICADO POR:
Susan F.
diciembre 14, 2022
Could find no way to contact you about my order???????
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mariea D.
diciembre 14, 2022
Not what I expected
PUBLICADO POR:
Mariea D.
diciembre 14, 2022
The color did change but not to the color I expected. I wanted a darker color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mariea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Sarah W.
diciembre 13, 2022
Didn't cover my greys
PUBLICADO POR:
Sarah W.
diciembre 13, 2022
I only dye my hair to cover my grey roots and this didn't manage to do that despite following the instructions to the letter. Tried to go on the website and raise a query about this but the relevant section in the help page didn't work so left with writing a poor review to hopefully get some response about this.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nolaborn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hélène P.
diciembre 13, 2022
Bon produit mais problèmes de livraison
PUBLICADO POR:
Hélène P.
diciembre 13, 2022
Impossible de planifier une livraison régulière pour recevoir les produits de coloration au bon moment pour entretenir ma couleur. Le délai d’acheminement est trop long et aléatoire !! À revoir malgré la qualité des produits …
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Hélène - Nous sommes désolés pour tout inconvénient que cette situation a occasionné, et nous vous remercions d'avoir pris le temps de nous donner votre avis. Nous apprécions votre commentaire car ils nous permettent d'améliorer notre service et nos produits. Nous tenons à votre satisfaction en tant que cliente ; nous vous avons un email avec des informations en plus. Merci pour votre confiance !
PUBLICADO POR:
Joyce J.
diciembre 13, 2022
Just fair
PUBLICADO POR:
Joyce J.
diciembre 13, 2022
It's just fair. My hair looks dry.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joyce - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Guarin T.
diciembre 12, 2022
coloration sombre
PUBLICADO POR:
Guarin T.
diciembre 12, 2022
Bonjour :
j'ai bien reçu la boite, excellente présentation, bonne coloration, mais vraiment la couleur la plus foncée de la mienne, j'aimerais une couleur plus proche de la mienne, s'il vous plait.
Pour moi le cuivre c'est mieux, Et je reste plus sombre que le cuivre.Emoji
S'ils pouvaient le réparer, je voudrais continuer l'abonnement, car pour cela je l'ai annulé
Merci pour votre réponse
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Guarin - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. Si vous voulez, nous serons ravis de modifier votre coloration. Nous avons répondu à votre email, avec plus d'informations. Nous vous remercions pour votre confiance et nous restons à votre écoute.
PUBLICADO POR:
Diane T.
diciembre 12, 2022
Not enough
PUBLICADO POR:
Diane T.
diciembre 12, 2022
My hair turned out horrible! If you have long hair and it's thick, not for you! My order barely covered my roots and maybe 5 inches of my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cheryl A.
diciembre 12, 2022
Gray
PUBLICADO POR:
Cheryl A.
diciembre 12, 2022
I'm sorry to say that the color is not depositing on my hair. if it does it is just a light brown so my roots are light brown or still gray. There are also light brown bloches all over my hair. I know you have worked very hard to try to get things right but I don't think your product is going to work for me.
Thank you for your hard work.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Cheryl - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email for further feedback and to provide information regarding your eSalon account. Thank you for giving us a try!
PUBLICADO POR:
Melissa M.
diciembre 12, 2022
Waste of time and money
PUBLICADO POR:
Melissa M.
diciembre 12, 2022
Not only did it turn my roots orange (not the color I chose) and the rest a dark almost black, my greys aren’t covered and the 100% guarantee? Bogus! It says you can return the “unopened” box. 😐 Ladies, check the rating on Better Business Bureau BEFORE you buy it…I didn’t 😞
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Happiness Guarantee is valid until 30 days after purchase. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
susan A.
diciembre 12, 2022
not worth it
PUBLICADO POR:
susan A.
diciembre 12, 2022
terrible hair dye wrong color and didn't cover ANY GREY
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Susan - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lynn H.
diciembre 12, 2022
Arrived damaged…and
PUBLICADO POR:
Lynn H.
diciembre 12, 2022
No complaints about esalon…love you!
My box arrived with the Tint leaking. A little messy, but I could deal. But the applicator (developer) bottle had no tip on it…which I didn’t realize till I shook it together with the color! My bathroom looked like the scene from “Psycho”. I had to go buy a new toilet seat and my shower curtain is ruined. A Big Mess!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Lynn - We're truly sorry that your developer arrived damaged and your Tint Rinse leaked. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
sandy H.
diciembre 11, 2022
This is Dec 11 I Jane still not received my order
PUBLICADO POR:
sandy H.
diciembre 11, 2022
I’m so upset with your company I have been a loyal customer for almost 2 years!!! and I have never had such poor service these last couple of orders…. This pkg was shipped 11/29 and I still have
Not received it last months order took a while to receive also almost 2 weeks after shipment
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ema B.
diciembre 11, 2022
Colour
PUBLICADO POR:
Ema B.
diciembre 11, 2022
I have amended my colour a couple of times. Both times I have not been satisfied with the outcome. I like a chocolate brown look, the colour looks like it has orange tinge and not as dark as I like. I have requested dark drown with good coverage of my greys. Still get an orange tinge with not good coverage of greys.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Ema! We are sorry to hear that you haven't been satisfied with your hair color. We'll be happy to review your case in detail to provide a solution. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Kel C.
diciembre 11, 2022
One more try :)
PUBLICADO POR:
Kel C.
diciembre 11, 2022
Very brown, I attached what my hair is now to what it was when I colored myself.
I am a stylist as well
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Deborah H.
diciembre 10, 2022
Not good
PUBLICADO POR:
Deborah H.
diciembre 10, 2022
I did not like the color and I won’t purchase again. Please close my account
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lori B.
diciembre 10, 2022
Though good hair color, it is hard to successfully color hair
PUBLICADO POR:
Lori B.
diciembre 10, 2022
Two months ago, the color bottle’s cap was tightened so much that nothing I used to open it would work. I tried to open it with pliers but cracked the bottle.
This time, the gloves were so stuck (old?) that my fingers couldn’t go into their spots. One glove ripped and my fingernail was stained for a week.
If this happens again, I will probably cancel and go elsewhere.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lori - Thank you for reaching out to us here at eSalon! We are so incredibly sorry to hear that your experience was not all it should have been. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and provide you with a great eSalon experience. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tanya S.
diciembre 10, 2022
Color Issue
PUBLICADO POR:
Tanya S.
diciembre 10, 2022
My color has taken a much longer time to arrive after ordering and this round did not cover my roots at all. The consistency was much more foamy (which it has never done) and began making sizzle sounds as well. I’ve never been unhappy with an order but this time I am very disappointed. I cannot find anywhere on the site where I can email/contact support. The one place I found would not load a location to message. I plan to try and call support during the week. I’d like a replacement order to try and cover the roots that have grown out significantly due to such a long time for delivery (which has never been such a long wait in the past). I’ve never had a bad experience in the past so I am hoping this can be resolved well. Thank you so much for your help.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tanya - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Madleen R.
diciembre 9, 2022
Farbe zu hell
PUBLICADO POR:
Madleen R.
diciembre 9, 2022
Die Farbe ist leider heller als mein natürlicher Ansatz, so dass dieser leider aufgehellt wurde.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Madleen R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Leila B.
diciembre 8, 2022
Pas la couleur demande
PUBLICADO POR:
Leila B.
diciembre 8, 2022
C’est dommage parce que j’ai pas du tout la couleur demandé, j’ai demandé un éclaircissement parce que j’avais fait une couleur cet été et ça va pas du tout été le cas mais cheveux sont foncé je pense qu’ils n’ont même pas pris en compte mon changement de couleur avec photo que j’ai envoyé entre deux dommage et je ne pense pas recommandé du coup.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Leila - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Regina G.
diciembre 7, 2022
Color
PUBLICADO POR:
Regina G.
diciembre 7, 2022
I love the color but after about 2 weeks the color starts to fade and my grays are becoming noticeable again. Is this a permanent color or does it wash out quickly?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Regina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Dinna W.
diciembre 7, 2022
Color
PUBLICADO POR:
Dinna W.
diciembre 7, 2022
I expressed that I use 2 colors 5 and 6 mixed, I received just a 5, to dark, now I have to go have highlights put in to correct this.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dinna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
autumn S.
diciembre 7, 2022
Horrible
PUBLICADO POR:
autumn S.
diciembre 7, 2022
First one i had come in, exploded and had very high temperature. I got a second one sent in as a refund, but the second one that came in and did the same, neither had worked and did any color darkening on my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Autumn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jacqueline A.
diciembre 6, 2022
Colour match to dark, ordered copper hair came out black
PUBLICADO POR:
Jacqueline A.
diciembre 6, 2022
Hair came up much, too dark, ordered copper. My hair came out black.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Georgia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
MABETH
diciembre 6, 2022
I was not ready to get another order
PUBLICADO POR:
MABETH
diciembre 6, 2022
I did not like the color and the 2nd order was placed without consulting.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mabeth - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rachel M.
diciembre 5, 2022
Poor support
PUBLICADO POR:
Rachel M.
diciembre 5, 2022
Dur to lack of support I did not use the product. I actually needed to send it back and try a different formula. I was told yo just test it on a strand. Well if it’s too dark I would have permanent color in my hair, even a strand. I have very long hair… so no.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Selena R.
diciembre 5, 2022
Don’t buy
PUBLICADO POR:
Selena R.
diciembre 5, 2022
The colorist are not helpful. When I called to get clarity about highlights she was not helpful and acted like I was bothering her. If you’re trying to cover gray don’t use this product. Gray comes back very quickly and the color isn’t great. Prices keep going up. I went to Sally’s and found much better color for gray and much cheaper.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Selena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen N.
diciembre 5, 2022
Didn't cover gray
PUBLICADO POR:
Karen N.
diciembre 5, 2022
I was very dissapointed with this purchase because my gray wasn't covered at all. I can't tell it did anything at all!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Debra W.
diciembre 4, 2022
Did not work
PUBLICADO POR:
Debra W.
diciembre 4, 2022
It did nothing to color my Grey's. I've gotten better results with Loreal products. I do not want any more products from you
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lynn M.
diciembre 3, 2022
Not enough gray coverage
PUBLICADO POR:
Lynn M.
diciembre 3, 2022
There was not enough gray coverage. Hard to use - Messy. Thinner than other hair coloring and bled at the edges onto my face. Very costly. I can Color my hair for under $10 an application. I wanted to try it but my biggest complaint it did not cover my gray at the edges and roots. Even combed it through.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lynn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Robin B.
diciembre 3, 2022
Not enough product- weird formula
PUBLICADO POR:
Robin B.
diciembre 3, 2022
I always get 2 bottles in my order - one for roots and one for ends. I have long hair and received one bottle for roots and ends and all same color that never had before.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole L.
diciembre 3, 2022
orange instead of dark blonde
PUBLICADO POR:
Nicole L.
diciembre 3, 2022
I was hoping for more of a dark blonde color but my roots look totally bright orange and I’m not liking it one bit.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elysia B.
diciembre 1, 2022
Pas assez et pas la même couleur
PUBLICADO POR:
Elysia B.
diciembre 1, 2022
J'ai reçu mon 1er kit d'essai et déjà par rapport à ma longueur de cheveux stipulée je n'avais pas assez de produit, c'était sec sur les pointes, impossible de tout finir. En plus, le service client me dit que si j'avais voulu plus il faut que je recommande un produit ( je vois pas l'intérêt de me demander ma longueur de cheveux alors. Soit j'achète un kit coloration complète soit un kit racines mais là c'était bien censé être complet ...)
Et dernière chose, la couleur ne ressemble pas du tout à ce que j'avais sélectionné alors que mes cheveux étaient très décolorés. Le roux est inexistant, je suis simplement brune, bravo, retour à la case départ, ce que je ne voulais surtout pas.
Plus jamais, je résilie immédiatement déjà par manque de professionnalisme d'un point de vue gestion des quantités et ensuite pour ce mauvais calcul " couleur sur mesure "
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Elysia B. - Merci pour vos commentaires. Nous sommes désolés de ne pas avoir répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté nos équipes pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage.
PUBLICADO POR:
Debbie G.
diciembre 1, 2022
Root color didn't blend with ends
PUBLICADO POR:
Debbie G.
diciembre 1, 2022
In June, I asked for a slightly lighter ash brown touch up for roots to match and blend with medium brown lowlights and highlights. I didn't use the touch up until November and the roots came out as brassy and light reddish brown. It did not match or blend with my ends. I just ordered another root touch to try and fix the problem. Hopefully, it will blend. I have always been very satisfied with all the products I have received, with the exception of this last order in June.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren S.
diciembre 1, 2022
Sent a color I didn’t ask for
PUBLICADO POR:
Lauren S.
diciembre 1, 2022
They told me they thought I would look better in a different color and sent that color instead of the one I asked for and didn’t even ask for my opinion. And it didn’t look anything like what I asked for.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
