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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kristel K. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous et nous souhaitons trouver une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à cette situation.
PUBLICADO POR:
Mehmet M.
abril 26, 2023
ich bekomme eine farbmischung obwohl ich sie nicht bestellt habe, das ist eine
PUBLICADO POR:
Mehmet M.
abril 26, 2023
Ich bekomme eine Farbmischung obwohl ich sie nicht bestellt habe. Sehr merkwürdig. Dann wird mir der Betrag erstattet und soll noch 5,59€ bezahlen, was ich überhaupt nicht einsehe. Ich kann die Farbe nicht brauchen weil ich momentan neue Strähnen habe und die farbe entsorgen muß.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mehmet M.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Inga S.
abril 26, 2023
Nett
PUBLICADO POR:
Inga S.
abril 26, 2023
Schöne Farbe die wirklich toll glänzt. Nur die grauen Haare werden nicht vollständig abgedeckt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Inga S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Simone S.
abril 25, 2023
Hält nicht, was es verspricht
PUBLICADO POR:
Simone S.
abril 25, 2023
Leider war ich nach der Coloration nicht zufrieden. Es sollte die grauen Haare abdecken. Das hat es leider nicht getan.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Simone S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
laurence C.
abril 25, 2023
Coloration
PUBLICADO POR:
laurence C.
abril 25, 2023
Je commande depuis 2019 la dernière couleur trop foncée limite brune ce que je n'avais pas demander. On me propose d acheter un balayage!!! Même pas une réduction après des années de commande !pas sûre de continuer....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
laurence C. - Merci pour votre commentaire. Nous sommes vraiment désolés que les résultats de votre coloration vous ont déçue. Notre garantie de satisfaction eSalon est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Barbara S.
abril 25, 2023
Color I want to achieve
PUBLICADO POR:
Barbara S.
abril 25, 2023
I put a picture of what I want to get my color to which is my natural hair color I want to do this slowly
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Barbara - Thanks so much for your feedback! We're happy to work with you to get your color just right. Not to worry, your colorist is working hard to review your request and adjust your next order to achieve your hair color goals. We look forward to crafting your custom color!
PUBLICADO POR:
Mary M.
abril 25, 2023
Coverage
PUBLICADO POR:
Mary M.
abril 25, 2023
It doesn’t cover grays and the color fades quickly
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mary - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Wilnelia O.
abril 25, 2023
Strong chemical and uneven color
PUBLICADO POR:
Wilnelia O.
abril 25, 2023
The dye made my eyes burn so badly I had to take the gloves off Just to put water in my eyes and also it took my breath away with the strong smell .The color was uneven .
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Wilnelia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nabila B.
abril 24, 2023
Belle nuances
PUBLICADO POR:
Nabila B.
abril 24, 2023
Mais franchement je suis déçu ce produit me rend les cheveux très très sec je suis dégoûter je pense que se sera mais dernière commande car même si la couleurs est top franchement pour les récupérer après c'est une catastrophe avec d'autre produit d'autre marque je n'ai pas ce problème là
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nabila B. - Nous sommes vraiment désolés d'apprendre que notre coloration assèche vos cheveux. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous afin de trouver une solution. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes
PUBLICADO POR:
Martine G.
abril 24, 2023
Cheveux blancs toujours apparent
PUBLICADO POR:
Martine G.
abril 24, 2023
J ai suivi les instructions mais hélas le résultat...n est pas concluant.dois je augmenter le temps de la pause?
J attends une réponse de votre part.
Cordialement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Martine G. - Nous sommes vraiment désolés d'apprendre que vous avez été déçus par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Isabelle V.
abril 24, 2023
Commande non reçue
PUBLICADO POR:
Isabelle V.
abril 24, 2023
Bonjours, ma commande aurait du être livrée le 17 avril et à ce jour je n'ai toujours rien reçu.
MERCI de me tenir informé si problème de livraison
Bien cordialement
Isabelle V
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Isabelle V. - Merci pour votre commentaire. Nous sommes désolés pour l'attente de votre commande et apprécions votre patience concernant nos délais de livraison. Nous vous avons contacté par email afin de vous tenir informer de l'avancée de votre livraison. N'hésitez pas à revenir vers nous si besoin.
PUBLICADO POR:
Claudia D.
abril 24, 2023
Not good coverage
PUBLICADO POR:
Claudia D.
abril 24, 2023
The grey isn't not covered well at all. It's hard to get an agent to cancel your subscription.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Claudia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katie W.
abril 24, 2023
Hated the color
PUBLICADO POR:
Katie W.
abril 24, 2023
Did not like the color at all. Like, counting down the days until it's safe to re-color with something better. Didn't cancel my next order in time so I got a second order. I followed the return instructions listed on the website and then.....nothing. I guess that's $35 I'll never see again. I suspended my plan so I'm hoping they don't send me anymore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Katie H.
abril 24, 2023
Didn’t Cover Many Grays
PUBLICADO POR:
Katie H.
abril 24, 2023
The formula didn’t cover many of my grays which is the reason I dye my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christene G.
abril 24, 2023
Completely different color than anticipated
PUBLICADO POR:
Christene G.
abril 24, 2023
I’m quite upset that the color my hair actually turned out to be is no where near what it should be. I naturally have medium dark brown hair and I wanted to go to a dark blond but instead it turned out copper. Thankfully it is not bad enough that I have to run to a salon and spend hundreds of dollars to fix it but I really do not care for the results at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Teri N.
abril 24, 2023
Horrible Orange!
PUBLICADO POR:
Teri N.
abril 24, 2023
This isn't even close to the color I wanted or HAD to settle with! I'm so upset! I will have to wear a hat or get a box color from the store to fix this disaster! It's so horrible I want to cry!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Stephanie R.
abril 24, 2023
High hopes but not delivered
PUBLICADO POR:
Stephanie R.
abril 24, 2023
this does not cover my gray and it leaves my hair hard enough very soft. I go over it with store-bought dye.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Burçin C.
abril 24, 2023
dissatisfaction
PUBLICADO POR:
Burçin C.
abril 24, 2023
I dyed my hair with this dye for the first time. The color is really beautiful, but although I kept the dye in my hair for the time you suggested, I saw that my whites did not turn off after I washed it. why could this have happened? Can you clarify this so that I can place my next order?
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Burçin! We are so sorry to hear that your greys haven't been fully covered. Please check your emails, your colorist has got back to you to help you further.
PUBLICADO POR:
Andrea C.
abril 23, 2023
Not the right color for me
PUBLICADO POR:
Andrea C.
abril 23, 2023
First color was duller than what I thought I chose, a true copper auburn, what I got was a dark blonde with a hint of gold. Second adjustment I asked for a deep copper red. What I got was more blonde with a hint of copper and maybe just a touch of red, maybe. They really just want me to be a blonde, when I’m naturally a true auburn who wants to go richer in reds and coppers. Thank you, but not wasting the money for a 3rd try. I’ll visit my Sally’s store.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Balvinder H.
abril 23, 2023
Not great
PUBLICADO POR:
Balvinder H.
abril 23, 2023
I was unhappy with my first order. It didn't cover my grey. I asked them to lighten the colour for my next order but they didn't.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Balvinder! We are so sorry to hear that your hair color hasn't covered your greys. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Chantel K.
abril 22, 2023
Did not color my grays
PUBLICADO POR:
Chantel K.
abril 22, 2023
It was awful! I liked the color but did not color my grays! I followed the instructions to the t but it still didn’t work! Now I’m stuck with my grays for five weeks!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Chantel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sarah M.
abril 22, 2023
Hair not changed colour
PUBLICADO POR:
Sarah M.
abril 22, 2023
Hi, I’m really sorry cause I wanted to really like this, but my hair did not change colour at all!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sarah! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Edith J.
abril 21, 2023
Allergische Reaktion
PUBLICADO POR:
Edith J.
abril 21, 2023
Nach der Anwendung hat sich auf meiner Kopfhaut und an der Stirn eine allergische Reaktion gebildet. Obwohl mir die Farbe gefallen würde, miss ich vom Abo zurücktreten.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Edith J.- Vielen Dank für Ihre Produktbewertung. Es tut uns leid zu hören, dass Sie nach der Verwendung unserer Produkte Unannehmlichkeiten hatten. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Leah M.
abril 21, 2023
Bad product good customer service
PUBLICADO POR:
Leah M.
abril 21, 2023
I ordered a dark ash brown, what was sent was labeled as such but it turned my hair a light brassy brown and offered absolutely no grey coverage. I did have my stylist offer a new color but I decided to take the refund and run.
I filled out everything correctly and followed the directions exactly so I’m not sure what went wrong but I’d never use the product again. Customer service was 10/10 tho.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Leah - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda S.
abril 20, 2023
Gray coverage
PUBLICADO POR:
Amanda S.
abril 20, 2023
Does not cover grays very long for permanent color...color also, fades quickly. Needs full coverage next color due to the fading. Color was great this time. However
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Amanda - We’re sorry to hear that your hair color is not covering your grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle O.
abril 20, 2023
Would like a little more shine
PUBLICADO POR:
Danielle O.
abril 20, 2023
Gets dull very quickly would love something with a glow more but it’s very dull and dark
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lauren - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Elly S.
abril 20, 2023
It dries out my hair
PUBLICADO POR:
Elly S.
abril 20, 2023
I have oily to normal hair and this solution dries and makes it frizzy. I don't like it at all. Will not be using again. Unfortunately, I had not turned off my subscription so am receiving one more pack in the mail. What a waste.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Elly! We are sorry to hear that you are not happy with your final results. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Charlotte S.
abril 20, 2023
Total waste of money and completely disappointed
PUBLICADO POR:
Charlotte S.
abril 20, 2023
I tried this product after seeing lots of highly rated reviews on Facebook. I should have done more research. I selected a ‘light auburn’ colour for already copper coloured hair. Thank god I ordered a demi permenant because my hair is bright red at the ends, bright purple and the roots and has a band of copper through the middle. I hate it and look like a circus clown. Nothing at all like the natural colour I was hoping for. Will never use again.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Charlotte! We are so sorry to hear that you are not happy with your results. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Brigitte L.
abril 20, 2023
Commande
PUBLICADO POR:
Brigitte L.
abril 20, 2023
J'ai quand même et enfin reçu la commande après avoir commandé 2 fois sans avoir reçu ces 2 commandes mais en avoir réglé une. Bilan au final ces produits me coûtent chers !!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Brigitte L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre qu'il vous manque une commande. Nous vous avons contactés par email afin de remédier à cette situation. Votre satisfaction est très importante pour nous et nous ferons notre possible pour vous aider !
PUBLICADO POR:
Osa B.
abril 20, 2023
Leider enttäuscht.
PUBLICADO POR:
Osa B.
abril 20, 2023
Die Farbe an sich war leider ein Reinfall, denn ich hatte dunkel rote Haare und das wollte ich auf keinen Fall. Das wäre ja noch zu verschmerzen gewesen, aber das ich mit meiner ersten Bestellung ein Abo abschließe war mir nicht klar. Jetzt bekomme ich die gleiche Farbe nochmal und muß dafür zahlen. Bin echt sauer.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Osa B. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Celine K.
abril 20, 2023
Too expensive
PUBLICADO POR:
Celine K.
abril 20, 2023
I liked the colour ok but it doesn't last very long at all so would need to be buying every 6 weeks and with the price of it and the postage and packaging coming it at £30 who can afford that when u can get 3 good box dyes for that price, sorry, had high hopes but just can't afford it.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nadine F. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que vous n'avez pas reçu votre première commande. Nous vous avons envoyé un email afin de vous aider concernant votre commande manquante et votre Abonnement. Si vous avez des questions, nous sommes à votre écoute.
PUBLICADO POR:
Yamira M.
abril 20, 2023
No work for me
PUBLICADO POR:
Yamira M.
abril 20, 2023
Hi, no cover the gray hair
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Yamira - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Laura M.
abril 19, 2023
Not as good as the first
PUBLICADO POR:
Laura M.
abril 19, 2023
Really not happy with the second delivery, colour did not cover grey as before, colour have faded much quicker and I shade my hair in the sun.
Price of £27 seemed unreasonable. Not happy want to cancel
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Renee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly P.
abril 19, 2023
Just ok
PUBLICADO POR:
Kelly P.
abril 19, 2023
I was hoping the color was going to come out way better than it did. Maybe I don't understand how the whole process works but I was totally thinking my hair color was going to turn out way different so I don't know if I like it. The end result is it's just ok nothing special.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Janise F.
abril 19, 2023
Gray Hair
PUBLICADO POR:
Janise F.
abril 19, 2023
I am a Hispanic woman with very thick hair. I qas hoping that this product would cover the gray much better around my ear area and hairline area. It is still clear I have gray. The rest of my hair was better, it leaves my hair soft, silky and Shiney, but the gray is still there.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
allie C.
abril 19, 2023
Horrific
PUBLICADO POR:
allie C.
abril 19, 2023
If I could give this place a 0 star review I would. The hair dye i chose was red, deep red, my hair is dark brown and when I rinsed my hair my roots turned blond and the lower part of my hair didn't change. Don't waste your money here.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Allie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Sarah W.
abril 19, 2023
Made my head really sore
PUBLICADO POR:
Sarah W.
abril 19, 2023
I had cancelled but you still took a payment .. i have asked for a refund
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sarah! We are so sorry to hear about your reaction. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Birgit S.
abril 19, 2023
Untauglich
PUBLICADO POR:
Birgit S.
abril 19, 2023
Habe zuerst nur mein neues Echthaar Haarteil mit den Farben gefärbt, es war danach komplett stumpf, die Farbe viel zu dunkel, trotz genauer Gerauchsanleitung, so das ich dieses Haarteil nach Begutachtung von meinem Friseur entsorgen musste.
Weder konnte man diese Fima telefonisch erreichen noch per e-mail, nur jeden Monat dann eine Abbuchung von meinem Konto, was nur durch pay pal gekündigt werden konnte oder wird. Seriös, das bezweifle ich
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birgit S. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Alexandra R.
abril 18, 2023
Sauer
PUBLICADO POR:
Alexandra R.
abril 18, 2023
Seid ihr denn verrückt,ich hab das sofort ausgewaschsen,das war rot...ich habe noch nie in meinem Leben rote Haare gehabt und möchte auch keine...das wurde so auch nicht personalisiert... richtig scheisse ,Geld in den Gulli
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alexandra R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Karin E.
abril 18, 2023
Betrug
PUBLICADO POR:
Karin E.
abril 18, 2023
Betrüger, Abo Falle
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karin E. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Dee M.
abril 18, 2023
Custom Color
PUBLICADO POR:
Dee M.
abril 18, 2023
Ordered on March 29th, received color open and all over box - still haven't received requested 2nd or 3rd box! Can't give a review on color I never received!! Can't wait for one month to receive color!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary T.
abril 18, 2023
Horrible products
PUBLICADO POR:
Mary T.
abril 18, 2023
This turned my hair brittle, and started falling out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your recent experience. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
REGINA R.
abril 18, 2023
Made a lot of hair break off
PUBLICADO POR:
REGINA R.
abril 18, 2023
I don't like it. My hair definitely doesn't like it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Regina - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your recent results. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Michelle F.
abril 17, 2023
I have been using eSalon for years
PUBLICADO POR:
Michelle F.
abril 17, 2023
I am switching to Madison Reed - I just tried it and found it works better than eSalon. While using the eSalon hair color, after only the first washing of my hair, the e-Salon hair color faded terribly, most of my grey-colored hair was washed out and faded. The color did not stay dark as it should. I am forced to using coloring hair-spray until my next coloring which I don't like - it leaves my hair dull fake looking. I am needing to color my hair every 7-10 days, since the eSalon color is gone or faded from my scalp area, cap area and around my face after the first washing. .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michele - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Jill
abril 17, 2023
Don’t buy!
PUBLICADO POR:
Jill
abril 17, 2023
I’ve colored my hair for over 30 years. No color for the last 4 years. I used this “custom color”……didn’t like the color and the greys were back in about 4 days. Now I see another order was sent. I had no idea I signed up for an auto delivery. I’m ticked off!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jill - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
The girlwithnoname
abril 17, 2023
Sucks
PUBLICADO POR:
The girlwithnoname
abril 17, 2023
Didn't even work could have done better with box color waste of money.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
The girlwithnoname - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Phyllis B.
abril 17, 2023
I ordered the color Brown Cinnamon and was sent Mahogany.
PUBLICADO POR:
Phyllis B.
abril 17, 2023
First I’m very disappointed that my color choice wasn’t delivered. Instead Mahogany was delivered when I chose Brown Cinnamon. I ended up using it because of needing to cover all the gray. But I hate it. I’ve used Madison Reed for over 2 years and never had a problem but now I’m very dissatisfied.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Phyllis - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Taxgirl48
abril 17, 2023
Do not send any more products
PUBLICADO POR:
Taxgirl48
abril 17, 2023
Do not send me any more hair color sets! I am not able to use them, I am taking radiation and I can't color my hair! I haven't used the first box yet and don't know if or when I can. Do not send me anything!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Norma - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Yammy Y.
abril 16, 2023
Custom color set
PUBLICADO POR:
Yammy Y.
abril 16, 2023
Smell is strong , color makes hair a bit rough but grey hair can be covered well.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Erin Y.
abril 16, 2023
Didn’t blend well
PUBLICADO POR:
Erin Y.
abril 16, 2023
I still love the color, but this time I got just the new growth coverage. The part that had the color on longer was noticeably darker and I don’t think it blended well with the ends.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Erin - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Chantal M.
abril 16, 2023
C'est pas au top le produit
PUBLICADO POR:
Chantal M.
abril 16, 2023
Ça prend pas sur mes racines suis dei
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Chantal M. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration n'ont pas répondu à vos attentes. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous afin d'atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Kathy K.
abril 15, 2023
Disappointed
PUBLICADO POR:
Kathy K.
abril 15, 2023
My color was entirely TOO dark. Also less than 2 weeks grey started showing through. Color faded within a week but that's not bad because it was wrong color. I followed the instructions and have been doing my own color for years and never had a problem.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathy - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Rachel S.
abril 15, 2023
Not the colour chosen
PUBLICADO POR:
Rachel S.
abril 15, 2023
The shipping speed and the presentation of everything was so lovely, but I followed the instructions to the letter, and ended up with faded red/strawberry blonde roots and vibrant red mid length and ends…it overall looks like I dyed my hair red 4 weeks ago and it has majorly faded overtime…and I dyed it yesterday ☹️
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Rachel: We are so sorry to hear that your hair color turned out different from expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Valerie J.
abril 15, 2023
Only OK
PUBLICADO POR:
Valerie J.
abril 15, 2023
Does not last as long for the price you pay. The OTC product last the same .
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Valerie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Beth T.
abril 15, 2023
Terrible color
PUBLICADO POR:
Beth T.
abril 15, 2023
Ordered intense copper, there was no trace of copper and I ended up with pink hair. Looks awful.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Beth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Francine P.
abril 14, 2023
Did not work on my grey hairs
PUBLICADO POR:
Francine P.
abril 14, 2023
Don't like this product. I thought it would fully cover my grey hairs and it did not I even left it on for over an hour and a half. I will not recommend this product for anyone with grey hair I even tried to buy a lighter color so when they grey hairs do come out their not so noticeable. Well I got it today and did my hair the same day it did not work on my hair at all. I will cancel this account.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Francine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Stephanie K.
abril 14, 2023
Verblasste Farbe
PUBLICADO POR:
Stephanie K.
abril 14, 2023
Nach vier Wochen sieht die Haarfarbe verblasst aus
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stephanie K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Cyn F.
abril 14, 2023
Worst Brassiness EVER
PUBLICADO POR:
Cyn F.
abril 14, 2023
The color was darker than my original color and it came out as a brassy nightmare!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rosa R.
abril 14, 2023
Beware of eSalon's Hair Color Blends
PUBLICADO POR:
Rosa R.
abril 14, 2023
I received a blend that darken my hair A LOT! The blend color on my hair is not even remotely close to the hair color I selected. I don't trust their color specialist customizing blends and have canceled my subscription after my first and last bad experience with eSalon. I will need to go to my salon and have my hairstylist get my lighter hair color back and spend the unexpected cost! I DO NOT RECOMMEND AND TRUST THEIR HAIR COLOR BLENDS!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nancy B.
abril 14, 2023
Usage
PUBLICADO POR:
Nancy B.
abril 14, 2023
Have not used yet. Will be several more weeks
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy - We are so excited for you to try your color soon! We truly value every client's feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Sonja H.
abril 14, 2023
No change
PUBLICADO POR:
Sonja H.
abril 14, 2023
I followed instructions to a T but my hair is still red strawberry blonde not the Ash color I wanted. However the package and order were perfect it just didn’t take to my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sonja - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Penny P.
abril 14, 2023
Bad time to get it wrong !
PUBLICADO POR:
Penny P.
abril 14, 2023
I-Don’t like leaving bad reviews for Business, however, they dropped the ball big time!
I feel it is important for
A company to get it
Right, if they are selling the concept of self-coloring your hair at home. Where if you bought your color at a supply store you would know what you purchased! Not so here!
You are at their mercy, believing you have bought the same color. This is especially true, when you deal in any kind of red highlights or coloring! Reds deposit the most pigment and is the most difficult to reverse, without major problems! I have this problem!
The fact last are, I bought hair color four times prior and was very happy !,
I was feeling comfortable in their ability to provide me with the same product each time ! Well NO THAT DID NOT HAPPEN. Here are the facts!
- [ ] My daughters' wedding is in Texas this weekend. I'm in Ca. And colored my hair as always .
- [ ] Ordered. the same hair color the last four times. 34/dark blonde 1,/8 copper, and the other is ash. Hair turns out strawberry blonde
- [ ] My daughter offered to apply it for me. while I the color looked the same when pouring them together.
- [ ] My hair color is strawberry blonde and is long.
- [ ] For this last order, I didn't look at their % of color, it had always been great before!
My normal ordered was 3/4% dark blonde, 1/4 ash blonde 1/8 copper! 20% vol.
- [ ] This time I was sent 1/2 Medium Brown 1/2 COPPER RED! 10% volume.
- [ ] No BLONDE! That's it! No blonde whatsoever. No lift! I was horrified. My daughter cried, thinking she did it! Kinda looked like a dark carrot top!
Had to buy a wig, until I can get it done professionally
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Penny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Robin P.
abril 14, 2023
Underwhelming results
PUBLICADO POR:
Robin P.
abril 14, 2023
Nice packaging and “value added “ with personal instructions, separate roots and lengths color bottles, and some nice extra tools. But I’m not that excited about the resulting color and condition of my hair.
I went with a cool beige blonde because my hair pulls orange and I have very hard water that makes any golden tones brassy looking. And I HATE brassy tones with a passion! My natural color is very ashy “bronde” and warm colors do not suit my pinkish complexion. I thought this would be pretty close to my natural color(max one level lighter, but I have 50% gray so thought it would work well).
I followed all instructions and have a lot of past experience with coloring my hair. This didn’t cover my grays very well, looks much warmer than expected, and my hair feels dry and damaged. I used the light set kit afterwards and those highlights also turned out pretty brassy except for the ends (which had previous highlights).
I’m thinking of trying one more time with the most ashy tone and requesting more gray coverage in the formula if possible. But if that doesn’t turn out well I’m going to look elsewhere for my color needs.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Stacey E.
abril 13, 2023
COLOR
PUBLICADO POR:
Stacey E.
abril 13, 2023
The color is Black on the ends but more of a Red tint at the roots and on my grey hairs. I don't like that at all. I do enjoy having a box of hair color waiting on me every month and not going to the store but definitely need the color adjusted.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stacey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Heather M.
abril 12, 2023
Chocolate Brown
PUBLICADO POR:
Heather M.
abril 12, 2023
My hair didn’t change colour at all with it was gutted my hair looked darker instead of lighter
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Heather! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just contacted you to help you further.
PUBLICADO POR:
Charnetta D.
abril 12, 2023
Not Enough Gray Coverage
PUBLICADO POR:
Charnetta D.
abril 12, 2023
This product is easy to use and comes with literally everything you need to color your hair safely at home. For me however there just isn't enough gray coverage.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Charnetta - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Alexandra F.
abril 12, 2023
Leider nicht überzeugt
PUBLICADO POR:
Alexandra F.
abril 12, 2023
Ich habe heute die Farbe benutzt wie angegeben. Leider bin ich vom Ergebnis nicht begeistert. Man sieht gar nichts vom Roten das in der Schwarz/Rot Farbe war.
Schade
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alexandra F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Ann G.
abril 12, 2023
Easy to use
PUBLICADO POR:
Ann G.
abril 12, 2023
Was easy to use, My hair feels soft. I like everything, Except the color. It's pretty but to pale. Doesn't match what I picked out. Was hoping it was more red. Color I was aiming for looks like L'Oreal 9G.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Ann - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Tabatha D.
abril 11, 2023
Don’t waste your time, Customer Service won’t respond
PUBLICADO POR:
Tabatha D.
abril 11, 2023
I sent pictures of my hair prior to my custom color being created and provided the details of the dark brown hair color I was seeking and it still wasn’t right. I emailed about how unsatisfactory your product was and Ive NEVER heard from anyone. Still a week later, no response. You email me every couple of days trying to sell me something but you can’t reply to my issue via email. I finally just gave up and cancelled the auto ship and when the second shipment arrives I will return it to get my refund. I had read reviews that no one contacts you but I figured it was an oversight now I think it’s just how you do business.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tabatha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheryl S.
abril 11, 2023
Wrong colour
PUBLICADO POR:
Cheryl S.
abril 11, 2023
Despite several emails I am still being sent wrong colour customer service is shocking I do not want anymore sent….. beyond frustrating
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Cheryl! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Merry W.
abril 11, 2023
Sieht schlimm aus
PUBLICADO POR:
Merry W.
abril 11, 2023
Die Farbe ist viel zu dunkel am Ansatz,
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Merry W. - Vielen Dank für Ihre Produktbewertung. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Emeline P.
abril 10, 2023
Magnifique couleur mais elle ne tient pas
PUBLICADO POR:
Emeline P.
abril 10, 2023
La couleur est magnifique, simple à utiliser (à 2 c’est quand même mieux). Cependant, j’ai pris une coloration permanente sans ammoniaque mais celle-ci dégorge et laisse apparaître les mèches blondes (que j’avais précédemment) au bout de 2 shampoings.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emeline P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration s'estompe trop vite. Notre garantie Coloration Heureuse est primordiale pour nous, nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Kayla D.
abril 10, 2023
Again, did not match my hair
PUBLICADO POR:
Kayla D.
abril 10, 2023
I have almost black hair, that’s how dark brown my hair is. And they keep giving me lighter hair colors I do not understand. And so my roots once again do not match.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kayla - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Pamela A.
abril 10, 2023
Unexpected
PUBLICADO POR:
Pamela A.
abril 10, 2023
I’m not really liking my hair. It’s way to dark with very little red highlights to it. I will need to buy some new product to try and get it lighter
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pamela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Vanessa P.
abril 10, 2023
Didn’t like my color
PUBLICADO POR:
Vanessa P.
abril 10, 2023
My color was too dark. Didn’t see any change at all! I tried this twice, but no difference in my hair color at at all! So I’ll go elsewhere.!!!! Really wish I can get a refund!!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vanessa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Vicky L.
abril 9, 2023
Ergebnis ist enttäuschend
PUBLICADO POR:
Vicky L.
abril 9, 2023
Ich bin sehr enttäuscht von der Coloration. Ich habe hellbraun asch bestellt, aber das Ergebnis ist nicht mal annähernd ein aschton, sondern ein sehr helles goldbraun mit kupferreflexen. Genau das was ich nicht wollte. Zudem hat die Farbe absolut keine grauen Haare abgedeckt, das heißt ich habe im Ansatz immer noch alle grauen Strähnen. Im Hinblick darauf, dass dies mein ausdrücklicher Wunsch war, ist die Farbe eine absolute Enttäuschung.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vicky L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Beate S.
abril 9, 2023
Farbe passt nicht
PUBLICADO POR:
Beate S.
abril 9, 2023
Entspricht nicht meinem Wunschton
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beate S.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sarah W.
abril 8, 2023
Ruined my hair
PUBLICADO POR:
Sarah W.
abril 8, 2023
I requested the brown//copper which on the picture had a pink tint to it. Follow the instructions to the letter and my hair is brown! Not just brown a horrible mud colour which is going to need bleach to lift. I tried this company as the colour I use is hard to get hold of, I picked a colour too match what I used and it's shocking. It's only hair but looking at the colour and I cried... Because I know this will ruin my hair to fix. Rest assured I won't be using this again. Overpriced and still end up with a colour that is worse than the usual box colour.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Michelle - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Mary R.
abril 8, 2023
Re: wrong colour and customer service
PUBLICADO POR:
Mary R.
abril 8, 2023
We have spoken about a couple of issues
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy C.
abril 8, 2023
It’s Ok
PUBLICADO POR:
Tammy C.
abril 8, 2023
I like the strawberry color as it’s close to my natural color. The only reason I color my natural red is because I’m getting whites. This initially covered them until the second hair wash. I used the shampoo & conditioner included and followed the time settings for processing. It’s been 1 week since I colored and I have whites like I never colored my hair. 😢 At least they blend into the strawberry blonde some.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Tammy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Veta H.
abril 8, 2023
Makes hair very very dry
PUBLICADO POR:
Veta H.
abril 8, 2023
Like my headline says and grey coverage isn’t great either
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Veta - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Gina H.
abril 8, 2023
Unzufrieden
PUBLICADO POR:
Gina H.
abril 8, 2023
Leider war die Ansatzgrauabsetzung nicht zufriedenstellend.Bereits nach 3 Haarewäschen war der wieder sichtbar.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gina H.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Katherine O.
abril 8, 2023
Horrible!
PUBLICADO POR:
Katherine O.
abril 8, 2023
I will never use this again. My hair is ruined for Easter Sunday. Thank you esalon for making my hair greenish! It was suppose to be light blonde. Has a greenish tint. Now I have to go to church like this tomorrow and laugh it off. I will not ever recommend esalon! Not only did it turn my hair an ugly color but also the texture of the hair. I think I will stick with my regular hair color from the store! At least with that I don't end up with ugly hair! ESALON YOU SHOULD REIMBURSE ME! if I could have given 0 stars , I would have. Also very disappointed that you just sent the color without replying to my emails with the picture but guess that should have been my red flag not to use the product!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Katherine - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Mrunal W.
abril 7, 2023
Temporary color
PUBLICADO POR:
Mrunal W.
abril 7, 2023
Color started fading after single wash, grey coverage was less than 20%. In 4 washes I have lost all color and grey hair are visible. It did not make my hair dry, but color is not lasting at all even when I followed all instructions.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Mrunal: We are sorry to hear that your color didn't last. Please check your emails, your colorist has got back to you to help you further.
PUBLICADO POR:
Lauren R.
abril 7, 2023
Not great
PUBLICADO POR:
Lauren R.
abril 7, 2023
Tried two different custom colours and neither got me to the hair colour I wanted. Wasn’t much change to my original hair colour. Wanted light ash blonde and my hair is bronze blonde - same as my original hair colour
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lauren: We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Amanda L.
abril 7, 2023
Are you kidding me?!
PUBLICADO POR:
Amanda L.
abril 7, 2023
In no way is my hair anything close to what I wanted or described. It is pink and fried and horrible! Of course it's too late for me to contact customer service I am starting a job on Monday I really really hope you guys can fix this!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Amanda - We are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica S.
abril 7, 2023
I have to pay to have to have the color corrected at the salon
PUBLICADO POR:
Jessica S.
abril 7, 2023
I was under the impression that once I put the color I wanted to achieve - and sent a photo of my current color, you'd send the right shade to achieve the light ash brown!? Instead it came out black!?! We're going into summer and my hair is black! I have to go to the salon to have this corrected now.
Im not a cosmetologist and I know what colors to put on my hair to achieve the shade I want!
The fact my hair is black - ordering from a "professional" is incredibly insane! I sent a photo of my current hair color and chose the color I'd like to achieve. It's not even close! I wanted to go a tad bit lighter for spring! Definitely not black!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Rebecca D.
abril 6, 2023
Great product
PUBLICADO POR:
Rebecca D.
abril 6, 2023
I just wish it was a darker copper
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Rebecca - Thanks for taking the time to share your feedback with us! We see that your colorist received your comments and will adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
PUBLICADO POR:
Jesse T.
abril 6, 2023
No color
PUBLICADO POR:
Jesse T.
abril 6, 2023
Absolutely no color deposited into my hair and I’m very disappointed. It is still the exact color it was before dying it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jesse - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Charity S.
abril 6, 2023
It didn’t work
PUBLICADO POR:
Charity S.
abril 6, 2023
I hated this color and this hair dye I wasted my money
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Charity - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brigitte G.
abril 5, 2023
Farbe ist ok
PUBLICADO POR:
Brigitte G.
abril 5, 2023
Farbe ist ganz OK. Gebe aber nur 3 Sterne, da das Produkt zu teuer ist.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brigitte G.- Vielen Dank für Ihre Produktbewertung. Wir verstehen vollkommen, dass unsere Preise etwas hoch erscheinen können. Das liegt daran, dass deine Bestellung so viel beinhaltet: Farben in Salonqualität, ein persönlicher Colorist, der dich berät, deine individuell abgefüllte Flasche sowie das gesamte Zubehör für deine Farbanwendung. Am besten sparst du Geld, indem du dich für unser Farb-Abo anmeldest. So erhältst du 20% Rabatt bei jeder Bestellung. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Gesine B.
abril 5, 2023
Enttäuscht
PUBLICADO POR:
Gesine B.
abril 5, 2023
Ich habe meine Haarfarbe bis heute nicht bekommen ‼️
Das ist schon sehr enttäuschend -schade!
Auf meine E-Mails auch keine Rückmeldung 🤔
Per Telefon geht es auch nicht,man kann mit niemandem sprechen.
Auf AB gesprochen --nichts tut sich.
Aber bezahlt hab ich 👍
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gesine B. - Vielen Dank für Ihr Feedback. Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Holly T.
abril 5, 2023
Good coverage, colour too dark
PUBLICADO POR:
Holly T.
abril 5, 2023
The overall coverage was good but the colour is a bright red that is much darker than the soft copper I was hoping for! Hope they make the right adjustments and I can give a better rating next time!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Holly! We are sorry to hear that your color is darker than expected. Please check your emails, your colorist will go through your comments to make the necessary changes.
PUBLICADO POR:
Catherine K.
abril 5, 2023
Not crazy about the color
PUBLICADO POR:
Catherine K.
abril 5, 2023
I think I picked a color that is too dark for me.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Catherine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Stephanie W.
abril 5, 2023
Did nothing
PUBLICADO POR:
Stephanie W.
abril 5, 2023
My grays are still just as Gray after I used your color kit you sent me.I feel it was a waste of money and I no longer wish to receive anymore. And I did follow the instructions completely.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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