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Ana- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Diana E.
May 4, 2020
Not the right color
POSTED BY:
Diana E.
May 4, 2020
I ordered here to be safe about the color I was getting by a professional ! I had highlights in my hair so I wanted to go LIGHTER into a caramel color . The hair dye I got made my hair dark brown it took me time to do the highlights now I’m back to square 1 . So upset
Diana- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Marsh G.
May 4, 2020
Terrible
POSTED BY:
Marsh G.
May 4, 2020
I tried to order a color similar to my blonde hair ( I’ve had it blonde for years by choice). I should have known it was going to be an epic disaster when I was not allowed to order blonde. I got a dark ashy brown. I waited and waited to finally use the e-salon product because I was scared it wild come out wrong and of course it did. I went from blonde to brunette which I am very unhappy about.
I could have gotten the same results with an over the counter dye. I am Very upset and disappointed, what a waste of money and it makes me look horrible.
Highly advice against buying e-salon unless experimenting and having very low expectations.
Marsh- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Frances P.
May 3, 2020
Too red
POSTED BY:
Frances P.
May 3, 2020
My roots turned red because the light brown formula did not have enough ash.
Frances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
mimi
May 3, 2020
A little disappointing
POSTED BY:
mimi
May 3, 2020
I don’t normally write reviews but I was a little disappointed so here it is. I just colored my hair with an esalon product. I love the color. It did not cover my gray at my face line. But did cover scalp gray. I also lost a lot of hair. I don’t normally color my own hair and maybe that is normal. Don’t know if I will buy again. Ended coverage!
Mimi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
LISA A.
May 3, 2020
No colour match available!
POSTED BY:
LISA A.
May 3, 2020
I've not used this product as after I ordered it, you wrote to me saying that you were unable to match the colour to the lightness of my hair colour. I am therefore not happy to risk using something that you yourselves stated would not match my hair colour, and taking the risk that i would end up with two tone hair!! I am not really able to understand why you could not specifically get to the blonde colour shade that I have always had ... its not that difficult, and in fact I have since bought a colour product from the chemist which has done the job no problem! Therefore I will not be ordering again. Thank you, and have to say I am disappointed in the service.
Lisa
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jamie H.
May 3, 2020
Good color, bad cover
POSTED BY:
Jamie H.
May 3, 2020
The product did not cover any of my grays! I don’t have enough for roots to be an issue (yet!), but enough to want my overall cover to mask them. I followed all the instructions, and the actual color took (wasn’t a drastic change), but the process and product was basically a waste of time and money for me, all things considered.
Jamie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Fiona B.
May 3, 2020
Pleasantly underwhelming
POSTED BY:
Fiona B.
May 3, 2020
I was very excited to get my box. I love the packaging and the way it looked, the personalization of it all. I followed the instructions exactly. My colour was supposed to be intense Pearl. What I got was very dark brown, no purple no red. WTF I’m so so disappointed, it’s that dark nothing is going to go over it and make a difference other than another dark brown, which is not what I wanted, purple/red yes brown no.
Shame I really wanted to like this.
Fiona - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judith Z.
May 3, 2020
Bad bad color
POSTED BY:
Judith Z.
May 3, 2020
I cannot believe after all of the questions I answered they got my color so wrong. My hair is auburn they sent color for roots and ends, Now I have violet roots and brown orange ends. When my stylist is back at work she will need to do a color correction. I would have been better off with a drugstore product. At lease I would have picked the right color.
Judith - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection!
POSTED BY:
Jan N.
May 3, 2020
My hair color
POSTED BY:
Jan N.
May 3, 2020
I received my kit & was most anxious to try it.
I followed directions exactly & although it was a pretty color it
looked exactly like the color I had on my hair, not the color I wanted.
I was very disappointed
Jan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gema S.
May 3, 2020
Great Service but No Gray Coverage
POSTED BY:
Gema S.
May 3, 2020
Service and ordering is great but the color did not cover my grays at all. The color also came out darker than expected. Have had better coverage from box color.
Gema - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarita B.
May 3, 2020
Not light enough
POSTED BY:
Sarita B.
May 3, 2020
I ordered the lightest blond, I thought. Included a pic. Maybe I should have left the color in for 40 minutes instead of 30, but it came out significantly darker than I thought. It's okay, and I can live with it, but I do wish it was a lot lighter. Like I said, maybe I should have left it in longer. But if there is no shade lighter, I may not order again.
Sarita - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee.
POSTED BY:
Dee C.
May 3, 2020
Did not color my gray
POSTED BY:
Dee C.
May 3, 2020
Very disappointed for the first time ever. It didn’t color my whites on crown area where I needed it the most.
Dee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kathryn G.
May 3, 2020
Do Not Use this product
POSTED BY:
Kathryn G.
May 3, 2020
I specifically ordered from this company because they advertised the tone was superior to other box dye. I ordered cool blonde and it turned my hair orange ! I cannot get to the salon to have it fixed my hair looks terrible and I am stuck with it. This product did not perform as advertised. Do NOT Recommend
Kathryn - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came differently than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee.
POSTED BY:
Lana S.
May 3, 2020
Colors limited
POSTED BY:
Lana S.
May 3, 2020
The kit was very nice. I was not pleased with the color I picked. I think the colors are to limited. But the product was very good.
Lana - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs!
POSTED BY:
Lisa L.
May 2, 2020
Too brassy/orange
POSTED BY:
Lisa L.
May 2, 2020
My hair has always taken twice as long to color than Colorists think or directions tell me. Plus they are always too orange.
Lisa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dorretta H.
May 1, 2020
NOT the right color AT ALL and I had a HAND FULL of hair FALL OUT!
POSTED BY:
Dorretta H.
May 1, 2020
The color smelled great but then when we used it all was good until washout time and I had handfuls of hair falling out and then when I finally got it conditioned (which what they gave me was nowhere NEAR enough for the job it did on my hair). I had to use all kinds of special conditioners to add to what they gave me to cover all the rats and big hunks of hair stuck together in a big not to try and loosen them. I also had to use a leave-in conditioner after I got out of the shower to be able to PICK through my hair cause no way was a brush going through it without ripping even MORE hair out! The color is NOT right it was supposed to be red and it has spots of blonde in it and I am just very disappointed. I thought this would be the BEST in hair color, I guess I was REALLY bad wrong! I hope they help me!
Hi Dorretta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ezra V.
May 1, 2020
The color is just okay
POSTED BY:
Ezra V.
May 1, 2020
It’s not that the color is bad, and it may be because I JUST dyed my roots today and it takes time to lighten a little bit (maybe) but with my notes saying that I would like to go lighter and with the slight adjustment of my color going lighter, I don’t see a difference and my roots actually look even darker then they did before. I don’t see a “new look” and I don’t feel confident and happy with my color.
Ezra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Ewa K.
May 1, 2020
Not happy with results
POSTED BY:
Ewa K.
May 1, 2020
I’m really sorry but it’s not covered my greys hair at all
I did everything like instructions said
My hair are more lighter but still grey.
Hi Ewa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel S.
May 1, 2020
Did not work at all
POSTED BY:
Rachel S.
May 1, 2020
I’m sad to say this product did not work well for me. I am no stranger to coloring my hair at home and normally have good results with other brands so I decided to try e salon based on the reviews. Sadly e salon color did not work well for me at all. I followed every direction to the T and majority of my grays were not covered at all, and I don’t have a lot only a few that frame my face. It also left my hair three different shades of reddish brown and very splotchy. Very disappointed
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debbie Z.
April 30, 2020
Terrible service, do not recommend
POSTED BY:
Debbie Z.
April 30, 2020
I received my first order from ESalon-did not cover gray and what did cover turned brown hair blond! Esalon said I should throw entire contents out and would send me a new order.
New order received-did NOT cover the gray and little that did turned red--back to zero. Told to throw it all out and they would gladly send new order with directions to keep dye on longer. New order arrived with NO brush! When I called to inquire, they said they don't supply brushes! And, are out of brushes. Terrible service.
Debbie Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily J.
April 30, 2020
Turned my roots a brassy orange colour :(
POSTED BY:
Emily J.
April 30, 2020
The ends of my hair are ok - and came out as the ash brown/blonde i wanted, but my roots are brassy, copper orange colour :( Not impressed! and not sure how to fix this now... disappointed after waiting for a month for it to arrive.
Emily J. - We appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly S.
April 30, 2020
So disappointed!
POSTED BY:
Kelly S.
April 30, 2020
I did not receive what I wanted, which was all over color and lighten a teeny tiny bit. I got Roots Only! So they think it's a good idea to just lighten my roots. When I contacted them about this they said that was the best way to do this so. I thought these were professional stylist??? There's also no way to respond to my stylist or the person that just sent me a message. I have to go back in and start all over again with somebody new that will get my message. I would like to get my money back even though it was only $10. Oh and the $8 brush that I got, you can get at the dollar store for $2 same quality.
Kelly S. - We appreciate your feedback, and we are happy that our Color Team could discuss it with you. Let us know if you have any further requests. Thank you for your patience.
POSTED BY:
Karen S.
April 30, 2020
Disappointed
POSTED BY:
Karen S.
April 30, 2020
My first order was great. The color was perfect. For some reason though this second time the color came out all wrong. I didn’t make any changes to my formula and my hair color looks terrible this time. SO DISAPPOINTED.
Karen S. - Thank you for your feedback. Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve your concern! Please let us know if there is anything else we can do to help!
POSTED BY:
Tracey L.
April 30, 2020
leaked on delivery
POSTED BY:
Tracey L.
April 30, 2020
Finally received this on Tuesday -post man said it had leaked and was delivered to them like it. Its unuseable
I request a refund for this.
Disappointed
Tracey
Tracey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kari V.
April 30, 2020
Nice color. Need better coverage.
POSTED BY:
Kari V.
April 30, 2020
The color that was adjusted for me is nice but it’s been maybe two weeks and my grays are already starting to poke back through. It was also extremely difficult to wash out after application. This has never been the case before 🤷🏻♀️
Kari V. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us soon. We will be reaching out to you to make this right!
POSTED BY:
My G
April 30, 2020
color is black
POSTED BY:
My G
April 30, 2020
I have brown hair. Wanted my natural color to cover greys. Instead I got black dye that made my hair very dry.
My G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Caroline G.
April 30, 2020
Like my colour but.......
POSTED BY:
Caroline G.
April 30, 2020
Although I like my colour my hair feels dry and there is too much dye for my roots which is alot of waste for the price. Also the strong amonia smell put me off too.
Caroline G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
Ana H. - Thank you for your feedback. We are glad you could discuss the matter with our Color Team. Thank you for your patience.
POSTED BY:
Maria B.
April 30, 2020
Caused me scalp irritation and flakes
POSTED BY:
Maria B.
April 30, 2020
This product is not for me. I like the color and how it looks on hair, but my scalp is in really bad condition for weeks after coloring. I really don’t like to give negative reviews, but my hair is full of flakes.
Maria B. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tammy P.
April 30, 2020
Not what I hoped for.
POSTED BY:
Tammy P.
April 30, 2020
This color was not what I requested and nothing close to the color I Uploaded. I gave it a second try and I still was not happy with the outcome. The customer service was great and the packaging was phenomenal but unfortunately I have had to cancel because I am not getting the color results I was expecting.
Tammy P. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Renee W.
April 30, 2020
Hair Damage
POSTED BY:
Renee W.
April 30, 2020
This product was not satisfactory to me. It really did some serious damage to my hair. I will not be using it again. I did not realize that i was on a plan...so they sent me another shipment. I am cancelling this shipment going forward. I have fine hair and found the product to be damaging.
Renee W. - Thank you for your feedback. We're sorry to hear that you were unhappy with our products. Since, you have already discussed it with one of our Color Experts, let us know if you need anything else.
POSTED BY:
Catherine P.
April 30, 2020
Color not what expected
POSTED BY:
Catherine P.
April 30, 2020
The color came out a light orange and not blonde. Maybe I should have left it in longer? Or could have used a toner to take the orange out. It horrible but not what I was hoping for.
Catherine P. - We appreciate your feedback and apologize for all the inconveniences caused. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Shelby O.
April 30, 2020
Not satisfied
POSTED BY:
Shelby O.
April 30, 2020
This color looks almost the same as the last color given with the red tint. Still not achieving the color I want.
Shelby O. - Thank you for your feedback. We are sorry to hear that we could not meet your expectations. Since you have already discussed your concern with our Color Team, let us know if you need anything else.
POSTED BY:
Em K.
April 30, 2020
Loved the root color, but the end color was too orange
POSTED BY:
Em K.
April 30, 2020
I did a strand test of both colors just to be sure, and found that the end color was simply too dramatic for my taste. I applied the root color to my whole head instead and it turned out wonderfully! Am I able to return the end color?
Em K. - We appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah H
April 30, 2020
Overall, not bad, but...
POSTED BY:
Sarah H
April 30, 2020
The good: The color match was surprisingly good given it was based on a not-so-good photo (I stink at selfies) and my best guess at matching a color swatch. Definitely more like a salon color than a drugstore box in terms of the "depth" of the color. The condition of my hair and scalp after coloring were better than after a salon color (my scalp gets "tight" feeling and itchy after a salon color but that didn't happen with this product).
The not-so-good: Grey coverage was less than stellar (especially on the parts that are close to pure white), despite processing for the full 30 minutes and "emulsifying" in the shower as directed. It's possible that was the fault of the application (there was an awful lot of product left over, could be it wasn't mixed or applied correctly) or that something can be tweaked to make it cover the grey better. I also didn't find it terribly easy to apply by myself (got dizzy and nauseated working backwards in the mirror) and ended up asking my husband to finish it for me.
Bottom line: A better-than-expected stopgap until the salons are open again, which I'll use again if that doesn't happen before I need a retouch. Thanks for enabling me to go to the grocery store without a hat!
Sarah H. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather H.
April 30, 2020
My hair is a yellow/orange color!
POSTED BY:
Heather H.
April 30, 2020
This is terrible! I don’t know what I’m going to do. My hair is literally yellow/orange.
Heather H. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations. Don't forget, your Color Happiness means the world to us. We are glad you could discuss it with our Color Team.
POSTED BY:
Sasha J.
April 30, 2020
Color wasn’t as dark as I wanted
POSTED BY:
Sasha J.
April 30, 2020
I absolutely loved the package and how the products are presented. I feel like there should be three pairs of gloves provided since there was 3 different steps but the gloves were good quality! Sadly my color did not turn out nearly as dark as the soft black (intense pearl) that I ordered and my roots turned out even lighter than the rest :(
Sasha J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kristen A.
April 30, 2020
Clown red hair
POSTED BY:
Kristen A.
April 30, 2020
I’m a natural redhead with some grays. Months ago I had my hair colored darker with some dark red highlights. I chose the copper red color for my hair, explained I wanted the highlights gone and sent a pic of my hair. Now most of my hair is clown red, with brownish roots and an orange colour where the highlights were. This is so much worse than it was before I really don’t want to go out in public. It looks ridiculous!
Kristen A. - We appreciate your feedback and apologize for all the inconvenience caused. We are glad that you could discuss it with our Color Team. Let us know if you need anything.
POSTED BY:
Carmen B.
April 29, 2020
Color did not turn out like I expected.
POSTED BY:
Carmen B.
April 29, 2020
The color is one tone on my roots and darker on my previously dyed hair. I’m
Not happy with the results.
Carmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley B.
April 29, 2020
Color was wrong
POSTED BY:
Ashley B.
April 29, 2020
Color was supposed to be black but it came out a golden brown
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia H.
April 29, 2020
No no and no
POSTED BY:
Patricia H.
April 29, 2020
Colour all wrong in so many ways condition left very bad
Patricia H.- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jane - Thank you for your review and we have reached out via email to further assist you!
POSTED BY:
Tina R.
April 29, 2020
Too dark
POSTED BY:
Tina R.
April 29, 2020
Ordeted light brown, came out almost black on strand test. Called to adjust sent me dark blonde. That was the darkest brown and dull. I need very lite brown base to go with full head golden highlighted previously had. Very short hair. Ido not get it. Thank God did a strand test.
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara H.
April 29, 2020
Nice gentle product. Still have grays...
POSTED BY:
Barbara H.
April 29, 2020
Beautifully packaged. Love the custization. Love the check ins from my stylist.
The actual product didn't cover my grays all the way. After just 2 weeks the color is fading and you can see that shimmer of gray coming through.....
Barbara- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie T.
April 29, 2020
Already showing grey at hairline after 4 days and no washing
POSTED BY:
Julie T.
April 29, 2020
This was my first try with eSalon. The kit was nice and arrived on time. The instructions and tools were good. However, when my hair dried after applying the color and washing it, the color was too light to match my natural roots. So the colorist should have looked at the photos I sent and adjusted the color to be darker to match my roots. Also, it's only 4 days since I applied the color and I haven't washed my hair, but grey is already appearing at my temple. I'm having to spray Root Magic on the temple area to cover the grey. This is disappointing because I thought your color formulas were made to cover grey and last for weeks.
Julile- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Laura G.
April 29, 2020
Mah
POSTED BY:
Laura G.
April 29, 2020
Definitely expensive for what you get.
I didn't see any difference from box colors honestly 😟
Also, not much attention to detail, considering they sent me two shampoos and no conditioner 🙄
The instructions are alright, but too much packaging.
The color didn't come up very bright or "natural" looking as the ads were showing.
Laura- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jayme A.
April 29, 2020
Covered but...
POSTED BY:
Jayme A.
April 29, 2020
Covered grays but did not get any of the purple at all...
Jayme- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Irene R.
April 29, 2020
Colour didnt cover my roots
POSTED BY:
Irene R.
April 29, 2020
Disappointed that this customer colour didnt cover my roots despite advising i have resistant hair. Didnt get a refund despite emailing them.
Irene R. - We appreciate your feedback. We're happy to see that you could discuss your order with our Color Experts. Thank you for your understanding.
POSTED BY:
Briony M.
April 29, 2020
Not the colour I wanted
POSTED BY:
Briony M.
April 29, 2020
This is a golden orangey brown, not the colour I wanted at all which was a medium Ash blonde, really disappointed as it was expensive at £23. Has faded a bit over a week but looks like a bad dye job with orangey tones
Briony M. - Thank you for your feedback. We apologize for not meeting your Color expectations, and we are happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna B.
April 29, 2020
not happy with this same as store bought
POSTED BY:
Donna B.
April 29, 2020
not happy with this at all same as store bought want to cancel and there is no way to do that
Donna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dee R
April 29, 2020
Not a “custom” color set
POSTED BY:
Dee R
April 29, 2020
I ordered the product with the understanding that I could customize the color. When I asked my stylist to do this, I was told they would be sending me one of their premixed color options. As predicted, the color was not what I wanted. I know these are crazy times and perhaps you are unable to make custom formulas currently, but you should state that. Advertising the formula as customizable is deceitful and should be changed if you are unable to do so currently.
Dina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela T.
April 29, 2020
turned my hair color to brown
POSTED BY:
Angela T.
April 29, 2020
yikes. will use clarifying shampoo to get rid of the brown dye... already talked with colorist and came up with a solution.
Angela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eileen E.
April 29, 2020
Disappointed but eSalon is Listening
POSTED BY:
Eileen E.
April 29, 2020
When completing my initial information in April 2020, I documented on the forms that I have very resistant extremely hard to color 100 % gray hair & a very sensitive scalp. I explained that prior to COVID 19 I had been going to the salon every 4 weeks to get my roots colored for many, many years. I documented on forms that several products that salon(s) used over the years caused my scalp to burn and or hurt. I wrote the brand of the color product that the salon used to color my hair successfully for years. I sent a picture in from my last color & another of my favorite color with highlights from 6 months ago. I called eSalon & explained all of my hair color challenges. After being assigned a colorist, I sent a few emails explaining my challenges and requested that he review the information I submitted to eSalon. My colorist & I spoke as well. We discussed my needs. He is very knowledgeable. I watched the "how to videos" he recommended. He is always willing to answer my questions. Since this was my first time coloring, it took longer. My husband assisted me. I was thrilled that my scalp did not burn. I thought everything was good until day 7 when I washed I hair with my sulfate free products in effort to preserve my color. Immediately, I noticed quite a bit of my gray coming through. Today is day 12 after coloring my roots. Today, I washed my hair for only the 2nd time since coloring my roots. Now you can't even tell that my roots were recently colored. My gray roots are completely showing all over my entire head. I contacted eSalon this afternoon to speak with my colorist. Adjustments will be made to my next color to hopefully make it last longer & cover my gray much better. I forewarned eSalon staff about my issues with color orally as well as in written form in effort to avoid these exact issues. I am disappointed in how my color turned out. However, I do feel like the eSalon colorist listened to me today.
Eileen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jena
April 29, 2020
Copper Mahogany 4.5
POSTED BY:
Jena
April 29, 2020
Might as well use black, not even close to the picture. What a rip-off.
Jena- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Trish- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Stacie I.
April 29, 2020
Not the color i wanted .
POSTED BY:
Stacie I.
April 29, 2020
I would not recommend the color for esalon . it didn't turn out the color i wanted and was much darker unfortunately .
Stacie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracee W.
April 29, 2020
Good product, just not quite what I was hoping for.
POSTED BY:
Tracee W.
April 29, 2020
I’m truly sad my hair didn’t come out the way I had hoped color wise. It DID come out a pretty color however, and the product, smell, packaging, instructions are awesome! I normally go to my stylist but couldn’t due to stay at home orders. Unfortunately I think I will have to wait and go back to her to tweak it in person.
Tracee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nicolle C.
April 29, 2020
The color choice was great
POSTED BY:
Nicolle C.
April 29, 2020
Great color. A little darker than I had, but I like it. I am a bit disappointed that my gray roots still show. The color was great.. Love the step by step instructions they were perfect!
Nicolle - We're so happy to hear that you're enjoying the Custom Color kit! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Veronica M.
April 29, 2020
Color wash out
POSTED BY:
Veronica M.
April 29, 2020
I colored my roots left the product on for 30 minutes didn't want it longer in my hair . As I was rinsing out the color it was a formula of mush I can't describe it I was washing out the color like 15 minutes in the shower finally . This is also the reason I stopped my purchase.
Veronica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alyson S.
April 28, 2020
Too dark. Very disappointed.
POSTED BY:
Alyson S.
April 28, 2020
I’m annoyed that I’ll have to do this again and worried I won’t be able to fix it.
Alyson S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
elaine G.
April 28, 2020
Poor product
POSTED BY:
elaine G.
April 28, 2020
Colour hasn't covered my grey roots and I'm now left with very light roots that still show a lot of grey very disappointed with this product .
Elaine G. - Thank you for your feedback. We are sorry that your gray coverage didn't meet your expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sheila T. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Megan Y.
April 28, 2020
No hints of mohagany
POSTED BY:
Megan Y.
April 28, 2020
This was supposed to have at least an idea of red or purple tones in it. I see nothing. It’s extremely frustrating.
Megan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anne A.
April 28, 2020
Color and body did not last
POSTED BY:
Anne A.
April 28, 2020
I liked the color for the first week. I was disappointed that it start to fade after one week. I was
also expecting the volume to last longer than it did. I use a high quality salon shampoo, so I know
that the shampoo was not the reason it did not last.
Anne A. - Thanks for your feedback. We are so sorry to hear that your color is not lasting as long as you had hoped! Keeping color vibrant can be tricky even with top-tier formulas like ours, but there are a few easy things you can do to keep your color richer, longer. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicola N.
April 28, 2020
it turned out brighter than expected
POSTED BY:
Nicola N.
April 28, 2020
Not entirely happy with the colour after following instructions to the last letter. It has faded quite a bit and is now a bright ginger, my highlights are also coming through. I would like the colour to be a reddish brown and richer, which is how the picture looked on the screen. The condition is okay so far but I only coloured it 4 days ago.
Nicola N. - Thank you for your feedback. We are sorry to hear that we didn't meet your Color expectations and are glad that you could discuss it with our Team. Let us know if you need anything else, we would be happy to help.
POSTED BY:
Stacy H.
April 28, 2020
color not what I expected
POSTED BY:
Stacy H.
April 28, 2020
My color this time came out too brassy- golden. I like a more natural blonde not strawberry and my roots came out more golden than I wanted
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anne M.
April 28, 2020
Poor Grey Coverage
POSTED BY:
Anne M.
April 28, 2020
The colour is great, but the grey coverage is very poor and after only two washes it’s faded markedly on the grey. I followed the instructions to the letter. A shame as I had high hopes.
Anne M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
connie S.
April 28, 2020
Custom color set
POSTED BY:
connie S.
April 28, 2020
It was not ten dollars I ordered a few other things but it took a bit to get to me and I paid more. But color did not stay in as long as I wanted.
Connie - We’re very sorry to hear that you were so disappointed with your Custom Color Kit -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Karen H.
April 28, 2020
Nothing like the color I chose
POSTED BY:
Karen H.
April 28, 2020
I carefully chose a color for my completely gray hair. The warm honey brown I chose made my hair RED. At least the hair it actually covered was red...there was a lot of gray left over. eSalon kindly sent me another color to cover the red, and the box said "light brown." I now have DARK brown with a MAROON glow. I look awful.
The only positive is that the eSalon product DID greatly improve the feel and body of my wayward grayness, so I am happy for that, but I won't be using the product anymore due to the weird color results.
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather E.
April 28, 2020
Colour is short lived
POSTED BY:
Heather E.
April 28, 2020
I loved the colour until it washed out in 2 shampoos - followed the directions and used high quality colour safe products.
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Elsa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amel A.
April 28, 2020
Over charging
POSTED BY:
Amel A.
April 28, 2020
I cancelled the order as soon as I received notice of shipping because I did not like the colour.
Even though the product was not shipped and I did not received it , I only got a partial refund of what they charged me.
Amel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lindsey C.
April 28, 2020
Beautiful color, terrible covering gray
POSTED BY:
Lindsey C.
April 28, 2020
I absolutely love the color! However after 2 days I washed my hair for the first time with the shampoo included in the kit and the color immediately came off the gray hair. I was so disappointed! I left the color on for 30 mins as the instructions stated. I would love to have the same color next time but with better coverage of my gray’s (the only reason I dye my hair in the first place).
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Twinkle A.
April 28, 2020
fiery red instead of brown
POSTED BY:
Twinkle A.
April 28, 2020
I have lots of grey, which are now very RED. Rest of my hair is dark brown now with a red tone. TOTALLY NOT what i was looking for.
Twinkle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
eneida C.
April 28, 2020
Not enough product.
POSTED BY:
eneida C.
April 28, 2020
Although the color came out nice I have a lot of splotchiness because it didn’t receive enough product.
Enedia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emelita R.
April 28, 2020
No grays
POSTED BY:
Emelita R.
April 28, 2020
Aloha,
I was happy that the color covered my grays, but i think the color overall was too dark. I expected some kind of golden brown that would lift some color from my dark hair. The shampoo smells great lots of lather, sorry not happy with the conditoner. After blow drying, my hair felt dry, no shine. But overall my whites were gone and I love the package has everything.
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ambrey D.
April 28, 2020
Did not work
POSTED BY:
Ambrey D.
April 28, 2020
I dyed my hair before doing this from a black to a dark brown. I ordered the violet/brown. In the picture, it showed purple. When mixing the solution with the developer, it was purple. Somebody please explain how my hair turned to black! I followed the directions to the tea, and it made my hair darker with no color tint at all. #Terrible
Ambrey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa T.
April 27, 2020
Not customized, roots only
POSTED BY:
Melissa T.
April 27, 2020
I was sent a kit for roots only. I need color for all of my hair as it is usually medium brown and I color it copper/red. Most of the red has faded. I was sent a "custom" medium brown that is apparently not red at all. I'm not willing to try and ruin my hair. I was never able to get in touch with a stylist and finding a way to return/get your money back is confusing and time consuming. No thanks.
Update: I was sent a form email response telling me to do a strand test, even when my feedback was that I do not have enough color and do not want brown in my color (the color wheel in the instructions provided shows WAY more brown than I wanted). My request for a refund has been ignored. My questions about why I was sent a color with so much brown when I asked for red and why the kit is roots only are still unanswered.
Melissa- We apologize for the delay in our reply to your review. Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Peter S.
April 27, 2020
Easy to apply but colour wasn't what I asked for....
POSTED BY:
Peter S.
April 27, 2020
The process of applying was a breeze and the kit contains everything you need to colour your hair. Sadly I asked for a cool/neutral shade of brown with no red or golden tones. The result is extremely red/golden so it's not what I asked for. My hair feels pretty healthy and the colour is vibrant but it's much warmer than I asked for. Great service but not really thrilled with the end result.
Peter S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan M.
April 27, 2020
Did not Cover Gray roots at all!
POSTED BY:
Susan M.
April 27, 2020
I was excited to try this custom hair color at home since not being able to get to my hairdresser. Product arrived with easy to follow directions, but the gray coverage was terrible, did not cover at all. I specified in my profile that I had hard to cover grays, Very dissappointed with this product.
Susan M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pamela P.
April 27, 2020
Wrong Color
POSTED BY:
Pamela P.
April 27, 2020
I ordered a light brown ash color. What I got was a medium cinnamon brown. The results I got were nice, but not what I wanted. I have been able to achieve the ash brown I was going for more successfully with drugstore box color. The fact that I can't look at a color chart after ordering makes me think that the stylist formulate the color how they want to and not to the liking of the client.
The kit was nice though. I do feel I got most of the items I needed in order to color my hair with minimal mess and full coverage.
Pamela P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria M.
April 27, 2020
Made my hair way darker!!
POSTED BY:
Maria M.
April 27, 2020
I had been a beautiful redhead for 20 years. This color turned my roots/hair way darker. My original photos showed how ginger/Irish/copper red I was, now it's a full dark Auburn/ almost brown color. To say I'm disappointed is an understatement.
Maria- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Elizabeth G.
April 27, 2020
Orange!
POSTED BY:
Elizabeth G.
April 27, 2020
Turned my blonde hair orange! I asked for purple undertones, so I'm not sure what happened. Planning on cancelling.
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Martha K.
April 27, 2020
Did not cover gray
POSTED BY:
Martha K.
April 27, 2020
I used the eSalon hair color on my gray roots following all instructions and the suggested time needed to cover and match hair color. The temples did not color and a few areas on front top of head did not take the color. Not sure what happened since my gray roots were totally saturated with dye and I let it sit for the whole time. I gave it a 3 star rating bc the color IS nice -just disappointed w the poor coverage.
Martha - We apologize for the delay in response to your review. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Robin S.
April 27, 2020
3 x not a charm
POSTED BY:
Robin S.
April 27, 2020
I wrote to e salon to not send my color. They said I would get an email when shipped which I didn't. They said it would be delayed I get that. So I told them to cancel order because last 2 orders to brown and this one lighter but still brown I did not want gold. When I called to cancel they said it was shipped.I said I did not get an email. They said to send back but I have to pay shipping. I do better on my own although I had to bleach the to get last color out.It is 7 hours later still have not been notified it shipped . If it was shipped this morning it would of been scanned. I was asked to understand why it was late. But I guess customers do not get the exceptions the business is asking of me.
Robin S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deborah K.
April 27, 2020
Much Lighter than expected
POSTED BY:
Deborah K.
April 27, 2020
I requested darkest brown (my hair is nearly black) and the roots are orange-tinged. Not at all what was requested in spite of following instructions to a T. Also, the color really stained our shower walls, an experience I have NEVER had with other commercial coloring kits.
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amy B.
April 27, 2020
Did not cover gray even with doubling the time
POSTED BY:
Amy B.
April 27, 2020
I liked the color much better. It did NOT cover the gray. After checking it throughout the process I added an additional 40 minutes Which means it took over an hour to process . This does not seem normal. The hairdresser does not take near this time. I have ordered again and am hoping you can change the formula.
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christina H.
April 27, 2020
Dries Hair
POSTED BY:
Christina H.
April 27, 2020
Terrible, my hair is long and luxuriously naturally soft. But after hair coloring is dry and knotting up terribly. And if that's not bad enough the hair dye was supposed to be medium brown not completely dark almost black!
Christina - We apologize for the delay in response to your review and we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lesley D.
April 27, 2020
Color lighter than expected
POSTED BY:
Lesley D.
April 27, 2020
The color that I wanted for my roots was too light. A little disappointed as I love this product normally.
Lesley - We apologize for the delay in response to your review. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rosaritta M.
April 27, 2020
Custom Color
POSTED BY:
Rosaritta M.
April 27, 2020
Did not receive the True Results I Expected. Will Need To Adjust My Color At This Time.
Rosaritta - We apologize for delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Amy - We apologize for the delay in response to your review. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Patricia B
April 27, 2020
Did not cover my gray
POSTED BY:
Patricia B
April 27, 2020
The color was a very good match. However, in 2 days all of my gray roots showed through
Patricia - We apologize for the delay in response to your review and we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie S.
April 27, 2020
Wrong color was made.
POSTED BY:
Stephanie S.
April 27, 2020
I had high hopes from reading the reviews for this site. I selected my color and another color in the same color wheel but slightly less bright to have a color made in between the two. I’m naturally blonde, virgin hair and wanted strawberry blonde. My shipment came in....stoked about it. I painted the color in as per the instructions making small sections (not my first color rodeo by any means), full coverage. The color was starting to turn a red wine/merlot color on my hair. I had already started so there wasn’t any back tracking from there, I had to finish. Final color was a light brown with a slight old penny copper tint in the light. Nothing even close to what I ordered! Not even in the same color wheel! I called the next morning and stated my dilemma to a colorist and she asked for me to upload pictures of the color so that they may fix the color, or that I could buy clarifying shampoo and gradually wash the color out. I was disappointed with this response. However, I uploaded pictures on 04/21, same day I spoke to colorist, and have yet to hear anything in response on how to fix my color.
Save yourself the money and go to a professional where you can verbally speak your concerns and have an immediate response. Extremely disappointed with this product and service. I had a private appointment and fixed my hair to a natural red/ginger color. I’m completely happy with those results, but now I have to have my hair gradually bleached to achieve the strawberry blonde I paid for on eSalon. I never should have purchased this product, nor have I even received an email asking if I would like a refund.
A week is too long to wait for a response for women who love their hair and have yet to receive any correspondence.
Stephanie - We apologize for the delay in response to your review. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stacey B.
April 27, 2020
Gray roots
POSTED BY:
Stacey B.
April 27, 2020
The color was a nice Shaw but even following the instructions & starting at roots, leaving it on for 40 minutes- there’s a light streak down my part
Stacey - We apologize for the delay in response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Donna W.
April 27, 2020
as they can take on a muddy/greenish cast due to how light they are. You would n
POSTED BY:
Donna W.
April 27, 2020
I'm not paying just to have my roots done! That's all I was sent and was told to go back to the salon for my highlights and low lights... I will, and I'll have my roots done there too! Thanks for a complete waste of my time and money! I won't even try your product now, your advertising is sketchy as to what the product can do and your customer service is the worst! Cancel my subscription! NOW!
Donna W. - Thank you for your feedback. We are sorry we could not provide the desired hair color for you. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kayle M.
April 27, 2020
Not what I expected
POSTED BY:
Kayle M.
April 27, 2020
Was expecting a light brown with a red tint. Just looks ugly red and did not lighten the brown at all. Hair is extremely dry and crunchy too
Kayle M. - We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Madison B.
April 27, 2020
Disappointed
POSTED BY:
Madison B.
April 27, 2020
I was really excited to try an at home salon color experience. My custom color was supposed to be a light intense copper. Sadly it came out very dark and almost a soft brown auburn, which is more my natural color. I also reccomend several hair masks afterwards, as my curls feel rather damaged now, especially closer to my roots which is where they were once the healthiest. I was offered a new free kit, however I declined.
Madison B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patti L.
April 27, 2020
Wish it covered gray better
POSTED BY:
Patti L.
April 27, 2020
I told them I have resistant gray hair. It did a poor job of covering, where my hair naturally parts was especially bad. Cheaper store brands did a better job. Color was a little light. I know I'm a level 5, but don't know what brand my stylist uses. On the positive side, the kit comes with 2 pairs of gloves, application brush, stain remover and stain preventer.
Patti L. - We appreciate your feedback. We apologize for not meeting your expectations regarding your gray coverage. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Krystin M.
April 26, 2020
Hair color
POSTED BY:
Krystin M.
April 26, 2020
I want to give this more stars! I plan to continue using this hate color system but I still haven't found the right color. So it's frustrating. Plus it can be difficult to wash the color out after I dye it. It almost makes my hair feel like I'm trying to wash out was from my hair.
Krystin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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