I was hoping to color the few gray hairs I have and lighten one shade, but the end result was brassy and many of my grays didn't color. I'll probably switch back to highlighting so my grays can blend in with highlights instead.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Alicia - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Dalila R.
mayo 8, 2023
Pas satisfaite
PUBLICADO POR:
Dalila R.
mayo 8, 2023
Pas satisfaite du tout de votre produit.a mainte reprise j ai voulu résilier mon abonnement !!! Ça ne fonctionne pas. J ai envoyé un mail,aucune réponse je suis vraiment déçu de vos services.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Dalila R. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration et que vous rencontrez des difficultés sur notre site. Nous vous avons contactés par email afin de remédier à cette situation et espérons vous aider. N'oubliez pas, notre garantie Coloration Heureuse est très importante pour nous !
PUBLICADO POR:
Leahnina L.
mayo 8, 2023
No changes
PUBLICADO POR:
Leahnina L.
mayo 8, 2023
My hair color is just the same after i apply and i dont want to put it back again coz it causes me dandruff after.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Leahnina! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Kathy F.
mayo 7, 2023
Color lasted only 10 days!!
PUBLICADO POR:
Kathy F.
mayo 7, 2023
I ordered black hair color. Thats what I got but after 10 days the color faded to medium/light golden brown. Not a happy camper!!! Will not use this product again!!
5/7/23 - Maggie, one of the colorists, emailed me last week. We discussed the quick fading, and she corrected the issue. So they are shipping another set of coloring. I will let you know if this works. Thank you Maggie!
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PUBLICADO POR:
B.C. S.
mayo 7, 2023
Orange - my hair ended up orange
PUBLICADO POR:
B.C. S.
mayo 7, 2023
My color was supposed to be a strawberry blonde. I've used other hair color which gave me that color. This just made my hair orange. As unnatural as can be.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
B.C. - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Terry L.
mayo 7, 2023
Didn’t cover gray enough
PUBLICADO POR:
Terry L.
mayo 7, 2023
I wanted the color a slight lighter. Since I purchased the formula without ammonia it didn’t cover the gray as well. After a week the gray is showing
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Terry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Johanna B.
mayo 7, 2023
Farbe
PUBLICADO POR:
Johanna B.
mayo 7, 2023
Leider hat die Farbe nicht so ausgesehen, wie sie beschrieben wurde. Darum werde ich wohl lieber weiterhin zum Friseur meines Vertrauens gehen. Das kostet zwar mehr, aber ich kann sofort reklamieren, wenns mal nicht gefällt und bekomme i. d. R. eine Gutschrift oder einen Schnitt gratis. Das Abo werde ich sicher nicht verlängern.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Johanna B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Paige H.
mayo 7, 2023
Not what I want
PUBLICADO POR:
Paige H.
mayo 7, 2023
I want my gray covered better and my color lighter
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Paige - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Melissa C.
mayo 6, 2023
Never received my order
PUBLICADO POR:
Melissa C.
mayo 6, 2023
I'm strongly thinking about canceling my account. I've tried to figure out how to reach the company to only get a message. I need this resolved ASAP or I shall cancel my account.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Diana S.
mayo 6, 2023
Not very pleased
PUBLICADO POR:
Diana S.
mayo 6, 2023
I finally tried my custom care color.
I was not pleased. It was very messy to apply. Mixture was very thin and watery.
When rinsing off the color it took forever for it to run clear
The color was just ok. The hair is softer but it did not have a sheen
I won't be ordering it again
I also would have liked including a cap with the kit to use while waiting after application of color.
FYI I did follow the directions.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jesse
mayo 6, 2023
Supposed to be med blonde
PUBLICADO POR:
Jesse
mayo 6, 2023
It’s too red Iam not happy
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jesse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Lilly N.
mayo 6, 2023
Never
PUBLICADO POR:
Lilly N.
mayo 6, 2023
Within a month my hair color was reddish brown not a good color on me.
Also I never agreed to autoship now I have a product I don’t want can’t use and out whatever you charged me. I cancelled the autoship I don’t know why I am surprised by anything your company says.
In the salon I was charged for a glaze I never asked for and had to fight with your nasty arrogant manager to get my money back.
This happened on three separate occasions. BTW the store is the one in Eastchester NY
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! Also, I wanted to let you know that we do not and have never had a Color Studio in New York. Our Color Studios were all located in California, and they have all been permanently closed since 2020. I hope this helps! We truly appreciate your feedback.
PUBLICADO POR:
Leticia R.
mayo 5, 2023
Love the color but..
PUBLICADO POR:
Leticia R.
mayo 5, 2023
I love the color adjustment my stylist recommended. However, I started noticing grays 3 weeks after coloring. Usually I can go at least 6 weeks before seeing anything.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Leticia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Audrey P.
mayo 5, 2023
voleurs
PUBLICADO POR:
Audrey P.
mayo 5, 2023
Vous expédie et vous factuer des produits non commandés !!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Audrey P. - Merci de nous avoir contactés. Nous sommes désolés pour la confusion concernant notre Abonnement Couleur. Lors de votre premier achat sur notre site, vous aviez la possibilité d'effectuer une commande unique ou de bénéficier de nos offres, grâce à l'Abonnement. Vous choisissez alors la fréquence de livraison de vos commandes, selon vos besoins. L'Abonnement Couleur est très flexible et peut être modifié ou résilié à tout instant depuis votre compte ou en nous contactant. Nous allons donc revenir vers vous par email afin de vous aider !
PUBLICADO POR:
Lulu R.
mayo 5, 2023
Don't buy
PUBLICADO POR:
Lulu R.
mayo 5, 2023
My color exploded. It went on my ceiling, floor, walls, and my blinds. It's on my carpeting.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lulu - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brooke N.
mayo 4, 2023
Not the color I had hoped for
PUBLICADO POR:
Brooke N.
mayo 4, 2023
I had requested a copper/auburn color in level 5. My hair turned out to be so dark and more brown than anything (almost like a cherry cola). I also lost a tremendous amount of hair. I asked for a full refund and to stop my service, which in 2 days I got a reply to. The response I got in regard to the hair loss was that it was not normal, and I should see a doctor. Like, what? I have died my hair for the last 20 some years, and have NEVER had hair loss like that. It is clearly something to do with the formula, and not something to see a doctor about. Also, the health care system is burdened, why on earth would ANYONE suggest going to the doctor for post hair dye hair loss. As someone working in Healthcare, this is not a reason to come in. In reality, esalon should take accountability. Additionally, because my hair ended up so dark, I had to lighten it, and then dye it the shade I wanted to begin with. I had chemicals in my hair 3x vs 1x had this actually been the color requested. Don't waste your time or money. Go to the salon ir buy boxed dye.
The funny thing is that after leaving my review, a support person reached out with the same auto generated comment that my initial hair color comment also received. Thus supporting that this is not an 'individualized' hair product. It's cooperate greed. I have edited this after the comment below was posted. Buyer beware.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Francoise L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration soit trop foncée. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous souhaitons trouver avec vous, une solution afin d'atteindre vos objectifs couleur. Nous vous enverrons les prochaines étapes par email.
PUBLICADO POR:
Burbuqe O.
mayo 3, 2023
Poor Grey Coverage AND REDISH!!!
PUBLICADO POR:
Burbuqe O.
mayo 3, 2023
I spoke to the very pleasant colorist but the more I think about it and past experiences with other box and “services” I just don’t understand why such a REDDISH TINT! It is soo disturbing! I have tried for the light brown/dark blond before and never gotten this much red! The one really bad area of NO GREY COVERAGE at my middle top split has never happened either and I believe and also figured out with the colorist is because (as in the past) I should keep it on longer that 30min! I knew 30 was too short but I figured maybe your color is extra specially made and different didn’t need all that time. I appreciated the second complimentary color when the first was wayyyy to dark but I just don’t understand even with the uploaded pics it keeps getting so wrong? If the colorist needs a picture of what I want that she should have asked for that in the beginning. Now I have a formula that is wayyy off and a grey patch I am supposed to figure out what to do with and wait for my next delivery because I can’t purchase right now and really to purchase a while kit for one patch seems like a waste. I don’t even know how to continue using this service? There seems to be a miscommunication and constant increasingly errors. I want a light brown without a prominent tint PERIOD. If I have to gradually lighten more with highlights than I understand that. But please try and get it as less red and cool as possible. If u need a pic of what I am talking about besides all the pics I uploaded from the first than let me know. My shade is a medium brown. So as light from that as possible w AS LITTLE RED AS POSSIBLE! AGAIN IF NOT POSSIBLE than just say so please. I was really excited about this service. Maybe another colorist? I really like Yvette. Maybe it was just confusion. The timeing was an error on “your” part I believe. I can’t be expected to understand all the color mixture effects over the phone without seeing it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Buqe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Meghan C.
mayo 3, 2023
Just okay
PUBLICADO POR:
Meghan C.
mayo 3, 2023
Wasn’t red enough. More brownish.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Meghan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
BETHANY B.
mayo 3, 2023
Terrible
PUBLICADO POR:
BETHANY B.
mayo 3, 2023
Had to have a professional fix my hair for $400
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Bethany - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolina B.
mayo 3, 2023
Not strong enough to cover my grey
PUBLICADO POR:
Carolina B.
mayo 3, 2023
Tried it twice - was a waste a time. Not for me definitely.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carolina, - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nadine M.
mayo 3, 2023
2 choices black
PUBLICADO POR:
Nadine M.
mayo 3, 2023
It’s not really YOUR custom color because they only give you yltwo choices of black and I tried both and they BOTH don’t cover the gray! I specified that I had a gray crown and I wanted the darkest black they could make. My roots came out a light brown! Not happy at all! I asked for a refund
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nadine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katrin H.
mayo 2, 2023
Unverschämt und trügerische Vorgehensweisen!!!!!!! KEINE ABO GEBUCHT-
PUBLICADO POR:
Katrin H.
mayo 2, 2023
Abzocke!!!! Vorsicht geboten! Hier wird einfach Geld vom Konto abgebucht ohne rechtliche Basis!!! Betrug!!! Finger weg!!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katrin H.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Kathleen H.
mayo 2, 2023
Twice I’ve tried
PUBLICADO POR:
Kathleen H.
mayo 2, 2023
I have tried twice now to get my very own custom color but my colorist apparently doesn’t listen to what I want and just keeps sending me what they want. Very unhappy. Tried to communicate and have been given auto responses. Would love to communicate right now but instead I am about to cancel because it is so impossible to get what I asked for. I am so unhappy I’m ready to go buy a box of L’Oréal or something.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Claudia M.
mayo 2, 2023
Not satisfied.
PUBLICADO POR:
Claudia M.
mayo 2, 2023
I did not get the results I was looking for my hair looks like a total mess. My roots are very light and my ends are darker, this is a second time that they sent me a Custom formula that the roots don’t blend with my end’s.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Claudia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emilie D.
mayo 2, 2023
Mauvaise nuance
PUBLICADO POR:
Emilie D.
mayo 2, 2023
Malgres 3 ajustements sur 4 commandes, je n’ai pas réussi à avoir voir la nuance que je souhaitais 🙄
Pire la dernière couleur était encore plus fade que la toute première alors que je demandais plus de punch à chaque fois.
Je suis très déçue car je trouvais l’idée du coloriste personnel super sympa !
L’idée est bonne mais entre la mauvaise nuance, les cheveux abimés et des délais de livraisons qui changent à chaque fois je préfère en rester là avec esalon
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emilie D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Betsy S.
mayo 2, 2023
did not cover grays and washed out after a couple weeks
PUBLICADO POR:
Betsy S.
mayo 2, 2023
Even after following the directions for hard to cover grays, the color seems to wash out after just a week or two leaving not just new growth, but grays that appear to have never taken the color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Betsy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Suzy C.
mayo 2, 2023
Doesn’t cover grays
PUBLICADO POR:
Suzy C.
mayo 2, 2023
Doesn’t cover grays.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Suzy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Natalie W.
mayo 2, 2023
Too Dark
PUBLICADO POR:
Natalie W.
mayo 2, 2023
I have dark hair and was hoping this product would make it lighter with red. It is pretty, but it looks like my hair with a subtle hint of red in it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Natalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolyn B.
mayo 2, 2023
Turned hair black
PUBLICADO POR:
Carolyn B.
mayo 2, 2023
The color I just received is not the the same color I had last time.. I had about 2” grow out and the roots are black. It looks awful. I am
not ordering from eSalon again. Now, I am
trying to cancel my account and it’s about
as bad as the product. I should have read the reviews before buying this inferior product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Faiza Z.
mayo 1, 2023
Didn’t cover my grey
PUBLICADO POR:
Faiza Z.
mayo 1, 2023
My hair were same on first use and also I didn’t get same colour
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Faiza! We are so sorry to hear that your greys haven't been fully covered. Please check your emails, your colorist has contacted you to help you further.
PUBLICADO POR:
Molly L.
mayo 1, 2023
STYLISTS DO AS THEY PLEASE!!!
PUBLICADO POR:
Molly L.
mayo 1, 2023
Stylist did not listen to my request. I told her I did NOT want the dark blonde instead I wanted something else. I asked if I could get the color, I wanted she said absolutely and still mailed me dark blonde?!? I used the color, and it is HIDEOUS! I cannot afford the $300+ my salon wants to do a color correct so here I sit with supposed dark blonde hair that looks GREEN! I emailed about my concern after coloring and no response was received, seems the company is only interested in responding to you if you are praising them! I saw my next shipment with the same HIDEOUS dark blonde color was due to be sent out so i cancelled it and need to now figure out how to cancel the whole subscription!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Molly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tatiana T.
mayo 1, 2023
Turned my hair green
PUBLICADO POR:
Tatiana T.
mayo 1, 2023
I’ve got a bad green shade on my hair after using this, but some parts of my hair were still brassy. Exactly the opposite result from what I wanted
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tatiana - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Catherine S.
mayo 1, 2023
Was to dark
PUBLICADO POR:
Catherine S.
mayo 1, 2023
It was to dark I asked for a medium auburn and you guys gave me a medium brown color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Catherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sasha P.
mayo 1, 2023
Missing items
PUBLICADO POR:
Sasha P.
mayo 1, 2023
I tried to reach out, but no one responded… My set came without the shampoo and conditioner, which is kind of irritating
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sasha - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Antoinette B.
abril 30, 2023
Did Not Cover My Gray Roots
PUBLICADO POR:
Antoinette B.
abril 30, 2023
I wasted my money and time on this product. I left the product 30 minutes instead f the recommended 15 minutes and the grays were not covered. It did not even cover the few gray hair on my eyebrows.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Antoinette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra D.
abril 30, 2023
The color
PUBLICADO POR:
Sandra D.
abril 30, 2023
I don't like the color for my hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
LaParisienne B.
abril 30, 2023
Unsatisfied
PUBLICADO POR:
LaParisienne B.
abril 30, 2023
Did not cover my gray like other color systems.
Disappointed because the concept and packaging is very appealing. I did not get the results expected.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
LaParisienne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Patricia C.
abril 29, 2023
Still not the right color!
PUBLICADO POR:
Patricia C.
abril 29, 2023
I wanted it with more red. It still isn’t red enough and still isn’t covering my grey. I love everything about it except it’s not right and half my grey is still grey or actually it’s more white.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ilona N.
abril 29, 2023
Worst hair color I have ever used
PUBLICADO POR:
Ilona N.
abril 29, 2023
Whoever the person who makes what color was should get fired. I’ve never had the worst result in my entire life of dying my hair for 15 years. All my router disgustingly brassy and my beautiful blonde strands darkened to the most boring dull color I’ve ever seen I want a full refund immediately or something to correct this horrendous color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Ilona - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Tobias F.
abril 28, 2023
Frechheit
PUBLICADO POR:
Tobias F.
abril 28, 2023
Wollte nie ein Abo
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tobias F.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Cory S.
abril 28, 2023
Dries my hair out
PUBLICADO POR:
Cory S.
abril 28, 2023
Every time I use this dye kit my hair become more dry. The color is never quite right. This will be my last purchase.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cory - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
MELANIE G.
abril 28, 2023
Doesn’t work.
PUBLICADO POR:
MELANIE G.
abril 28, 2023
Does not cover my grey, is not the right color and damages my hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sheri M.
abril 28, 2023
I was pretty unhappy with charges and an automatic reorder when not requested.
PUBLICADO POR:
Sheri M.
abril 28, 2023
The above says it all. I was under the impression you could try it for 10.00 as in the come-on ad. But not be charged 38.44 for each shipment I wanted to be happy with the color first. This seemed pretty deceptive to me. It winds up it's too dark and looks even black in some areas. I was very disappointed. x cosmetologist for over 20 years I know my color. Not happy with Color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sheri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Betty O
abril 28, 2023
Doesn’t cover grey
PUBLICADO POR:
Betty O
abril 28, 2023
I’ve subscribed and tried the product twice, and while the colour shade and match isn’t bad ( maybe not as nice as a box dye I’ve used before) it simply doesn’t cover grey. I have dark brown hair and I opted for the full permanent (and not the natural grey demi coverage option) and still I’m left with a weird orangey colour halo in my parting where the grey hair was - and with some bits just sparkling away still grey on my hairline. Fine on the non-grey hair and leaves a nice colour finish, but the “permanent” gives grey coverage that is certainly worse than a semi permanent box colour would cover. So disappointed, I now will have to try and fix it with a box dye to fade out these areas. Would have got a better result with a cheap L’Oréal box dye kit. Also, side point, the shampoo and conditioner is such a pathetic amount for my long hair. Need to use my own, as i imagine it’s only enough for someone with up to shoulder length fine hair, if that, not very custom. Such a shame. I hoped for good results.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Betty! We are so sorry to hear that your hair color hasn't met your expectations. Your colorist will carefully review your comments and will get back to you to help you further. Please check your emails.
PUBLICADO POR:
Gemma T.
abril 28, 2023
I wanted to remove the brassiness but this hasn't done that
PUBLICADO POR:
Gemma T.
abril 28, 2023
I am really disappointed. I've used esalon about 4 times before and have been super happy each time. I wanted to go one - two shades darker and remove the brassiness. It's not as dark as I wanted but thats definitely my fault for being cautious. My issue is that my hair is just as brassy as it was before - my precious colours have always removed this. I really hate having brassy hair so I'm so disappointed this didn't remove it
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Gemma! We are so sorry to hear that your new color hasn't met your expectations. Please check your emails, We got back to you to help you further.
PUBLICADO POR:
Carola R.
abril 27, 2023
Farb-Bewertung
PUBLICADO POR:
Carola R.
abril 27, 2023
Ich habe gestern zum ersten mal meine Haare mit der neuen Coloration gefärbt. Das gesamte Set hat mich total begeistert, ebenso der angenehme Duft aller Pflegeprodukte.
Leider sind im Ansatz meine grauen Haare nicht restlos abgedeckt worden, wirklich schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carola R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Nancy A.
abril 27, 2023
Grays
PUBLICADO POR:
Nancy A.
abril 27, 2023
I loved the kit, instructions, videos and the concept.
However, your product did not cover my grays sufficiently; and I don't want to go darker.
OTC Clairol did better, sorry - was really hoping to join and get regular shipments.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jessica S.
abril 26, 2023
Hotroots
PUBLICADO POR:
Jessica S.
abril 26, 2023
Gave me some really bad and awkward looking hot roots. Would have been better just to go buy box dye at shoppers. Not a satisfied customer.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jessica - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jagratti L.
abril 26, 2023
Not the colour I was going for
PUBLICADO POR:
Jagratti L.
abril 26, 2023
I was going for an ash brown and my hair is more reddish and gingery, not the colour I expected and not happy with results.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jagratti! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Kristel K.
abril 26, 2023
Blond sandré
PUBLICADO POR:
Kristel K.
abril 26, 2023
Trop foncé
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kristel K. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous et nous souhaitons trouver une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à cette situation.
PUBLICADO POR:
Mehmet M.
abril 26, 2023
ich bekomme eine farbmischung obwohl ich sie nicht bestellt habe, das ist eine
PUBLICADO POR:
Mehmet M.
abril 26, 2023
Ich bekomme eine Farbmischung obwohl ich sie nicht bestellt habe. Sehr merkwürdig. Dann wird mir der Betrag erstattet und soll noch 5,59€ bezahlen, was ich überhaupt nicht einsehe. Ich kann die Farbe nicht brauchen weil ich momentan neue Strähnen habe und die farbe entsorgen muß.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mehmet M.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Inga S.
abril 26, 2023
Nett
PUBLICADO POR:
Inga S.
abril 26, 2023
Schöne Farbe die wirklich toll glänzt. Nur die grauen Haare werden nicht vollständig abgedeckt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Inga S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Simone S.
abril 25, 2023
Hält nicht, was es verspricht
PUBLICADO POR:
Simone S.
abril 25, 2023
Leider war ich nach der Coloration nicht zufrieden. Es sollte die grauen Haare abdecken. Das hat es leider nicht getan.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Simone S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
laurence C.
abril 25, 2023
Coloration
PUBLICADO POR:
laurence C.
abril 25, 2023
Je commande depuis 2019 la dernière couleur trop foncée limite brune ce que je n'avais pas demander. On me propose d acheter un balayage!!! Même pas une réduction après des années de commande !pas sûre de continuer....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
laurence C. - Merci pour votre commentaire. Nous sommes vraiment désolés que les résultats de votre coloration vous ont déçue. Notre garantie de satisfaction eSalon est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Barbara S.
abril 25, 2023
Color I want to achieve
PUBLICADO POR:
Barbara S.
abril 25, 2023
I put a picture of what I want to get my color to which is my natural hair color I want to do this slowly
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Barbara - Thanks so much for your feedback! We're happy to work with you to get your color just right. Not to worry, your colorist is working hard to review your request and adjust your next order to achieve your hair color goals. We look forward to crafting your custom color!
PUBLICADO POR:
Mary M.
abril 25, 2023
Coverage
PUBLICADO POR:
Mary M.
abril 25, 2023
It doesn’t cover grays and the color fades quickly
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mary - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Wilnelia O.
abril 25, 2023
Strong chemical and uneven color
PUBLICADO POR:
Wilnelia O.
abril 25, 2023
The dye made my eyes burn so badly I had to take the gloves off Just to put water in my eyes and also it took my breath away with the strong smell .The color was uneven .
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Wilnelia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nabila B.
abril 24, 2023
Belle nuances
PUBLICADO POR:
Nabila B.
abril 24, 2023
Mais franchement je suis déçu ce produit me rend les cheveux très très sec je suis dégoûter je pense que se sera mais dernière commande car même si la couleurs est top franchement pour les récupérer après c'est une catastrophe avec d'autre produit d'autre marque je n'ai pas ce problème là
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nabila B. - Nous sommes vraiment désolés d'apprendre que notre coloration assèche vos cheveux. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous afin de trouver une solution. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes
PUBLICADO POR:
Martine G.
abril 24, 2023
Cheveux blancs toujours apparent
PUBLICADO POR:
Martine G.
abril 24, 2023
J ai suivi les instructions mais hélas le résultat...n est pas concluant.dois je augmenter le temps de la pause?
J attends une réponse de votre part.
Cordialement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Martine G. - Nous sommes vraiment désolés d'apprendre que vous avez été déçus par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Isabelle V.
abril 24, 2023
Commande non reçue
PUBLICADO POR:
Isabelle V.
abril 24, 2023
Bonjours, ma commande aurait du être livrée le 17 avril et à ce jour je n'ai toujours rien reçu.
MERCI de me tenir informé si problème de livraison
Bien cordialement
Isabelle V
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Isabelle V. - Merci pour votre commentaire. Nous sommes désolés pour l'attente de votre commande et apprécions votre patience concernant nos délais de livraison. Nous vous avons contacté par email afin de vous tenir informer de l'avancée de votre livraison. N'hésitez pas à revenir vers nous si besoin.
PUBLICADO POR:
Claudia D.
abril 24, 2023
Not good coverage
PUBLICADO POR:
Claudia D.
abril 24, 2023
The grey isn't not covered well at all. It's hard to get an agent to cancel your subscription.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Claudia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katie W.
abril 24, 2023
Hated the color
PUBLICADO POR:
Katie W.
abril 24, 2023
Did not like the color at all. Like, counting down the days until it's safe to re-color with something better. Didn't cancel my next order in time so I got a second order. I followed the return instructions listed on the website and then.....nothing. I guess that's $35 I'll never see again. I suspended my plan so I'm hoping they don't send me anymore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Katie H.
abril 24, 2023
Didn’t Cover Many Grays
PUBLICADO POR:
Katie H.
abril 24, 2023
The formula didn’t cover many of my grays which is the reason I dye my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christene G.
abril 24, 2023
Completely different color than anticipated
PUBLICADO POR:
Christene G.
abril 24, 2023
I’m quite upset that the color my hair actually turned out to be is no where near what it should be. I naturally have medium dark brown hair and I wanted to go to a dark blond but instead it turned out copper. Thankfully it is not bad enough that I have to run to a salon and spend hundreds of dollars to fix it but I really do not care for the results at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Teri N.
abril 24, 2023
Horrible Orange!
PUBLICADO POR:
Teri N.
abril 24, 2023
This isn't even close to the color I wanted or HAD to settle with! I'm so upset! I will have to wear a hat or get a box color from the store to fix this disaster! It's so horrible I want to cry!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Stephanie R.
abril 24, 2023
High hopes but not delivered
PUBLICADO POR:
Stephanie R.
abril 24, 2023
this does not cover my gray and it leaves my hair hard enough very soft. I go over it with store-bought dye.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Burçin C.
abril 24, 2023
dissatisfaction
PUBLICADO POR:
Burçin C.
abril 24, 2023
I dyed my hair with this dye for the first time. The color is really beautiful, but although I kept the dye in my hair for the time you suggested, I saw that my whites did not turn off after I washed it. why could this have happened? Can you clarify this so that I can place my next order?
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Burçin! We are so sorry to hear that your greys haven't been fully covered. Please check your emails, your colorist has got back to you to help you further.
PUBLICADO POR:
Andrea C.
abril 23, 2023
Not the right color for me
PUBLICADO POR:
Andrea C.
abril 23, 2023
First color was duller than what I thought I chose, a true copper auburn, what I got was a dark blonde with a hint of gold. Second adjustment I asked for a deep copper red. What I got was more blonde with a hint of copper and maybe just a touch of red, maybe. They really just want me to be a blonde, when I’m naturally a true auburn who wants to go richer in reds and coppers. Thank you, but not wasting the money for a 3rd try. I’ll visit my Sally’s store.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Balvinder H.
abril 23, 2023
Not great
PUBLICADO POR:
Balvinder H.
abril 23, 2023
I was unhappy with my first order. It didn't cover my grey. I asked them to lighten the colour for my next order but they didn't.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Balvinder! We are so sorry to hear that your hair color hasn't covered your greys. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Chantel K.
abril 22, 2023
Did not color my grays
PUBLICADO POR:
Chantel K.
abril 22, 2023
It was awful! I liked the color but did not color my grays! I followed the instructions to the t but it still didn’t work! Now I’m stuck with my grays for five weeks!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Chantel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sarah M.
abril 22, 2023
Hair not changed colour
PUBLICADO POR:
Sarah M.
abril 22, 2023
Hi, I’m really sorry cause I wanted to really like this, but my hair did not change colour at all!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sarah! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Edith J.
abril 21, 2023
Allergische Reaktion
PUBLICADO POR:
Edith J.
abril 21, 2023
Nach der Anwendung hat sich auf meiner Kopfhaut und an der Stirn eine allergische Reaktion gebildet. Obwohl mir die Farbe gefallen würde, miss ich vom Abo zurücktreten.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Edith J.- Vielen Dank für Ihre Produktbewertung. Es tut uns leid zu hören, dass Sie nach der Verwendung unserer Produkte Unannehmlichkeiten hatten. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Leah M.
abril 21, 2023
Bad product good customer service
PUBLICADO POR:
Leah M.
abril 21, 2023
I ordered a dark ash brown, what was sent was labeled as such but it turned my hair a light brassy brown and offered absolutely no grey coverage. I did have my stylist offer a new color but I decided to take the refund and run.
I filled out everything correctly and followed the directions exactly so I’m not sure what went wrong but I’d never use the product again. Customer service was 10/10 tho.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Leah - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda S.
abril 20, 2023
Gray coverage
PUBLICADO POR:
Amanda S.
abril 20, 2023
Does not cover grays very long for permanent color...color also, fades quickly. Needs full coverage next color due to the fading. Color was great this time. However
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Amanda - We’re sorry to hear that your hair color is not covering your grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle O.
abril 20, 2023
Would like a little more shine
PUBLICADO POR:
Danielle O.
abril 20, 2023
Gets dull very quickly would love something with a glow more but it’s very dull and dark
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lauren - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Elly S.
abril 20, 2023
It dries out my hair
PUBLICADO POR:
Elly S.
abril 20, 2023
I have oily to normal hair and this solution dries and makes it frizzy. I don't like it at all. Will not be using again. Unfortunately, I had not turned off my subscription so am receiving one more pack in the mail. What a waste.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Elly! We are sorry to hear that you are not happy with your final results. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Charlotte S.
abril 20, 2023
Total waste of money and completely disappointed
PUBLICADO POR:
Charlotte S.
abril 20, 2023
I tried this product after seeing lots of highly rated reviews on Facebook. I should have done more research. I selected a ‘light auburn’ colour for already copper coloured hair. Thank god I ordered a demi permenant because my hair is bright red at the ends, bright purple and the roots and has a band of copper through the middle. I hate it and look like a circus clown. Nothing at all like the natural colour I was hoping for. Will never use again.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Charlotte! We are so sorry to hear that you are not happy with your results. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Brigitte L.
abril 20, 2023
Commande
PUBLICADO POR:
Brigitte L.
abril 20, 2023
J'ai quand même et enfin reçu la commande après avoir commandé 2 fois sans avoir reçu ces 2 commandes mais en avoir réglé une. Bilan au final ces produits me coûtent chers !!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Brigitte L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre qu'il vous manque une commande. Nous vous avons contactés par email afin de remédier à cette situation. Votre satisfaction est très importante pour nous et nous ferons notre possible pour vous aider !
PUBLICADO POR:
Osa B.
abril 20, 2023
Leider enttäuscht.
PUBLICADO POR:
Osa B.
abril 20, 2023
Die Farbe an sich war leider ein Reinfall, denn ich hatte dunkel rote Haare und das wollte ich auf keinen Fall. Das wäre ja noch zu verschmerzen gewesen, aber das ich mit meiner ersten Bestellung ein Abo abschließe war mir nicht klar. Jetzt bekomme ich die gleiche Farbe nochmal und muß dafür zahlen. Bin echt sauer.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Osa B. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Celine K.
abril 20, 2023
Too expensive
PUBLICADO POR:
Celine K.
abril 20, 2023
I liked the colour ok but it doesn't last very long at all so would need to be buying every 6 weeks and with the price of it and the postage and packaging coming it at £30 who can afford that when u can get 3 good box dyes for that price, sorry, had high hopes but just can't afford it.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nadine F. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que vous n'avez pas reçu votre première commande. Nous vous avons envoyé un email afin de vous aider concernant votre commande manquante et votre Abonnement. Si vous avez des questions, nous sommes à votre écoute.
PUBLICADO POR:
Yamira M.
abril 20, 2023
No work for me
PUBLICADO POR:
Yamira M.
abril 20, 2023
Hi, no cover the gray hair
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Yamira - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Laura M.
abril 19, 2023
Not as good as the first
PUBLICADO POR:
Laura M.
abril 19, 2023
Really not happy with the second delivery, colour did not cover grey as before, colour have faded much quicker and I shade my hair in the sun.
Price of £27 seemed unreasonable. Not happy want to cancel
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Renee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly P.
abril 19, 2023
Just ok
PUBLICADO POR:
Kelly P.
abril 19, 2023
I was hoping the color was going to come out way better than it did. Maybe I don't understand how the whole process works but I was totally thinking my hair color was going to turn out way different so I don't know if I like it. The end result is it's just ok nothing special.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Janise F.
abril 19, 2023
Gray Hair
PUBLICADO POR:
Janise F.
abril 19, 2023
I am a Hispanic woman with very thick hair. I qas hoping that this product would cover the gray much better around my ear area and hairline area. It is still clear I have gray. The rest of my hair was better, it leaves my hair soft, silky and Shiney, but the gray is still there.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
allie C.
abril 19, 2023
Horrific
PUBLICADO POR:
allie C.
abril 19, 2023
If I could give this place a 0 star review I would. The hair dye i chose was red, deep red, my hair is dark brown and when I rinsed my hair my roots turned blond and the lower part of my hair didn't change. Don't waste your money here.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Allie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Sarah W.
abril 19, 2023
Made my head really sore
PUBLICADO POR:
Sarah W.
abril 19, 2023
I had cancelled but you still took a payment .. i have asked for a refund
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sarah! We are so sorry to hear about your reaction. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Birgit S.
abril 19, 2023
Untauglich
PUBLICADO POR:
Birgit S.
abril 19, 2023
Habe zuerst nur mein neues Echthaar Haarteil mit den Farben gefärbt, es war danach komplett stumpf, die Farbe viel zu dunkel, trotz genauer Gerauchsanleitung, so das ich dieses Haarteil nach Begutachtung von meinem Friseur entsorgen musste.
Weder konnte man diese Fima telefonisch erreichen noch per e-mail, nur jeden Monat dann eine Abbuchung von meinem Konto, was nur durch pay pal gekündigt werden konnte oder wird. Seriös, das bezweifle ich
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birgit S. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Alexandra R.
abril 18, 2023
Sauer
PUBLICADO POR:
Alexandra R.
abril 18, 2023
Seid ihr denn verrückt,ich hab das sofort ausgewaschsen,das war rot...ich habe noch nie in meinem Leben rote Haare gehabt und möchte auch keine...das wurde so auch nicht personalisiert... richtig scheisse ,Geld in den Gulli
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alexandra R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Karin E.
abril 18, 2023
Betrug
PUBLICADO POR:
Karin E.
abril 18, 2023
Betrüger, Abo Falle
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karin E. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Dee M.
abril 18, 2023
Custom Color
PUBLICADO POR:
Dee M.
abril 18, 2023
Ordered on March 29th, received color open and all over box - still haven't received requested 2nd or 3rd box! Can't give a review on color I never received!! Can't wait for one month to receive color!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary T.
abril 18, 2023
Horrible products
PUBLICADO POR:
Mary T.
abril 18, 2023
This turned my hair brittle, and started falling out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your recent experience. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
REGINA R.
abril 18, 2023
Made a lot of hair break off
PUBLICADO POR:
REGINA R.
abril 18, 2023
I don't like it. My hair definitely doesn't like it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Regina - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your recent results. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Michelle F.
abril 17, 2023
I have been using eSalon for years
PUBLICADO POR:
Michelle F.
abril 17, 2023
I am switching to Madison Reed - I just tried it and found it works better than eSalon. While using the eSalon hair color, after only the first washing of my hair, the e-Salon hair color faded terribly, most of my grey-colored hair was washed out and faded. The color did not stay dark as it should. I am forced to using coloring hair-spray until my next coloring which I don't like - it leaves my hair dull fake looking. I am needing to color my hair every 7-10 days, since the eSalon color is gone or faded from my scalp area, cap area and around my face after the first washing. .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michele - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Jill
abril 17, 2023
Don’t buy!
PUBLICADO POR:
Jill
abril 17, 2023
I’ve colored my hair for over 30 years. No color for the last 4 years. I used this “custom color”……didn’t like the color and the greys were back in about 4 days. Now I see another order was sent. I had no idea I signed up for an auto delivery. I’m ticked off!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jill - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
The girlwithnoname
abril 17, 2023
Sucks
PUBLICADO POR:
The girlwithnoname
abril 17, 2023
Didn't even work could have done better with box color waste of money.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
The girlwithnoname - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Phyllis B.
abril 17, 2023
I ordered the color Brown Cinnamon and was sent Mahogany.
PUBLICADO POR:
Phyllis B.
abril 17, 2023
First I’m very disappointed that my color choice wasn’t delivered. Instead Mahogany was delivered when I chose Brown Cinnamon. I ended up using it because of needing to cover all the gray. But I hate it. I’ve used Madison Reed for over 2 years and never had a problem but now I’m very dissatisfied.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Phyllis - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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