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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Rebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kerstin W.
mayo 20, 2023
Farbe
PUBLICADO POR:
Kerstin W.
mayo 20, 2023
Mir war die Farbe noch zu hell,
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Amanda S.
mayo 20, 2023
Didn’t receive my color
PUBLICADO POR:
Amanda S.
mayo 20, 2023
Tried to contact costumer service several times, never got an answer, still waiting for my color!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Amanda! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Leanne D.
mayo 20, 2023
Missing Purple
PUBLICADO POR:
Leanne D.
mayo 20, 2023
This new color formula was really disappointing. The purple tint was missing, the color was just a mid-brown tone.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Leanne - We're so sorry to hear you were disappointed with your recent color application. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
SHIRLEY S.
mayo 19, 2023
This dye did not work.
PUBLICADO POR:
SHIRLEY S.
mayo 19, 2023
After using this to cover my last dye that was more red than I wanted each time I washed my hair the towel used to dry it came off covered in dye. The result is I am back to the red that I wanted to cover. My daughter who studied hairdressing at college applied it so I know that it was done correctly. She dyes the hair of 4 members of my family and this is the first time.this has ever happened to anyone.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
SHIRLEY S. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please check your inbox for more details.
PUBLICADO POR:
Pauline P.
mayo 19, 2023
Brassy looking
PUBLICADO POR:
Pauline P.
mayo 19, 2023
This was my third time using esalon and the result this time wasn’t good. My hair had distinct brassy tones. I contacted customer service for assistance in correcting the problem and after a full day I received a reply that basically suggested I buy more dye. I researched the issue myself and cancelled service.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pauline - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa S
mayo 19, 2023
Brassy and dark balance is off!
PUBLICADO POR:
Lisa S
mayo 19, 2023
Was at a 9 Blonde light in color and they would not match me they sent me a 8 medium (a whole year of work gone ) to a dark color with red and yellow tones. Was told ( afterwards sending me a second box that made my hair darker) they could not match my color! Was told they would not go lighter than two tones of your natural color but that wasn’t the color I had. The pro side is they answer the phone every time you called. The con they can’t match the color you have regardless of pictures they should’ve just been upfront about it.
I just went out and I was asked if I was a red head! Embarrassing!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We appreciate you reaching out, and please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacqueline S.
mayo 19, 2023
color is off
PUBLICADO POR:
Jacqueline S.
mayo 19, 2023
I got the golden brown, which didn't look great and then I got the light brown, which is too light, but the dark brown would be too dark. Just haven't been able to find my color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cas P.
mayo 18, 2023
Turned my brown hair jet black
PUBLICADO POR:
Cas P.
mayo 18, 2023
Turned my hair jet black not medium brown. Not what I wanted at all. My hair came out really awful
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cas P. - Thank you for reaching out to us. We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pamela H.
mayo 18, 2023
Didn't work well
PUBLICADO POR:
Pamela H.
mayo 18, 2023
I am disappointed with the eSalon color, partly my own fault.
Pros; super easy to use, everything was included in the kit, kit was beautifully packaged, color was exactly what I ordered.
Cons: the color I ordered was too dark and didn't look like a natural color. I chose the color and unfortunately, choosing from a small color online, I choose the wrong color. After washing my hair the second time I noticed that grey was showing already in my temples. I don't know if my hair just doesn't hold the color or the color doesn't stay on grey hair. I'm a senior and even perms don't hold the way they used to so it may be my hair.
Outcome: I won't order again but I'll go back to having my hairdresser color my hair.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pamela - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Aleisa B.
mayo 18, 2023
Okay… In the interim
PUBLICADO POR:
Aleisa B.
mayo 18, 2023
I’ve needed 20 volume. The whole top of my head is grey and I wanted more of an orange hue and ended up with a pink/brown hue after some fading
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Aleisa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kelly G.
mayo 18, 2023
Can’t cancel subscription
PUBLICADO POR:
Kelly G.
mayo 18, 2023
I can’t cancel my subscription
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kelly - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tatiana S.
mayo 18, 2023
Much too dark
PUBLICADO POR:
Tatiana S.
mayo 18, 2023
My hair turned a murky brown instead of light ash blonde. No thank you!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Tatiana! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Shannon M.
mayo 17, 2023
Faded
PUBLICADO POR:
Shannon M.
mayo 17, 2023
I’ve recieved several orders with e-salon and all were easy and great and within a couple of weeks they were faded even though I’ve gotten permenent. Within a few days of using this new dye my hair faded back to its previous color. Very unhappy I spent money on this just for it to not even last a week.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Shannon - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
kathy G.
mayo 17, 2023
Did not spread evenly
PUBLICADO POR:
kathy G.
mayo 17, 2023
Followed all the directions to a T and ended up with red only on my part and around my face.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kathleen V.
mayo 17, 2023
Not so great
PUBLICADO POR:
Kathleen V.
mayo 17, 2023
Old color is better
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shirley W.
mayo 16, 2023
Didn't cover my grey but
PUBLICADO POR:
Shirley W.
mayo 16, 2023
I like the color and the way my hair feels but it didn't cover my grey very well.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Shirley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel M.
mayo 16, 2023
Never recieved it
PUBLICADO POR:
Rachel M.
mayo 16, 2023
I never recieved my order. No communication nothing...so I can't tell you if it is worth the purchase...as of now... very disappointed!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Rachel - We're so sorry to hear that you did not receive your order! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather B.
mayo 16, 2023
Meh but getting there
PUBLICADO POR:
Heather B.
mayo 16, 2023
The color is not quite right and does not look natural. Too much plum or red. I think we can get there as esalon is so easy to work with!.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Nikki P.
mayo 15, 2023
My hair turned orange!!!
PUBLICADO POR:
Nikki P.
mayo 15, 2023
I ordered from esalon before without any issues. This last time I ordered 2 bottles of color & used one bottle then the second bottle a few months later and my hair literally turned orange all around my hairline!! I am so disappointed and will not order from esalon ever again.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nikki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Iris G.
mayo 15, 2023
T doesn't do what is supposed to
PUBLICADO POR:
Iris G.
mayo 15, 2023
The hair color doesn't seem permanent. It does not cover greys whatsoever. It also dried my hair more than other store-bought hair color.I am very disappinted.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Iris - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Christi M.
mayo 14, 2023
Color bottle no seal came half full
PUBLICADO POR:
Christi M.
mayo 14, 2023
Half the color bottle was gone as it spilled all over everything in mail and made quite a mess. Not happy with the level of product quality.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Christi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandy
mayo 13, 2023
Worst customer service beware
PUBLICADO POR:
Sandy
mayo 13, 2023
This was the worst experience I’ve ever had with on line purchase.
Buyer beware it took over 8 weeks to get a credit from this company and had to call 4 times to get back part of my money. The kept the shipping cost 😡
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sandy - We truly appreciate your feedback and apologize for any inconvenience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine A.
mayo 13, 2023
Did not match at all
PUBLICADO POR:
Christine A.
mayo 13, 2023
I do not like the color match at all. Way to light. Doesn't cover all the grey either.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roberta G.
mayo 13, 2023
Very disappointed
PUBLICADO POR:
Roberta G.
mayo 13, 2023
My color was supposed to be dark ash blond. I now have medium brown hair with a red undertone.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Roberta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer A.
mayo 13, 2023
Déçue
PUBLICADO POR:
Jennifer A.
mayo 13, 2023
Je suis très insatisfaite pas assez pour uniformiser ma couleur car comme je l ai écrit mes cheveux poussent vite et ma première commande n est pas arrivée, donc la deuxième 15 jours de délais donc bref pas convaincue du tout…
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jennifer A. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Kelly S.
mayo 13, 2023
Unhappy
PUBLICADO POR:
Kelly S.
mayo 13, 2023
The color is nothing like my natural hair color or like the picture I sent. It’s about 3-4 shades darker. Also, the few gray hairs I do have were not covered by the dye and with my hair now being almost black they show up even more! Totally unhappy with this whole experience using this product.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kelly - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sally B.
mayo 13, 2023
Easy to use but didn't cover greys
PUBLICADO POR:
Sally B.
mayo 13, 2023
Easy to use and a lovely color. Disappointed with the results overall. I have dark hair with a few greys which sadly weren't covered by the color. Tried two goes with the root cover sets but still no good. When I raised my problem the instructions were changed to leave the product on longer but this made no difference.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Marilyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Melinda T.
mayo 13, 2023
Expired
PUBLICADO POR:
Melinda T.
mayo 13, 2023
I didn’t use this until May so I guess it expired cause none of my hair was colored it’s still gray
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Melinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah H.
mayo 13, 2023
Dark hair
PUBLICADO POR:
Deborah H.
mayo 13, 2023
I don’t like dark hair that’s why I picked lighter auburn it needs to be much lighter the product seems to be good but I don’t like the color
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Deborah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Maren W.
mayo 12, 2023
Farbe nicht wie bestellt
PUBLICADO POR:
Maren W.
mayo 12, 2023
Liebes Team, ich bin total unglücklich.
Die Farbe war nicht wie bestellt, es ist viel zu dunkel geworden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maren W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Diane L.
mayo 12, 2023
Pas tenu
PUBLICADO POR:
Diane L.
mayo 12, 2023
Je viens de faire ma coloration , étape par étape et cela n'est pas beau. Je suis déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Diane L. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration Heureuse eSalon est très importante pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Amandine V.
mayo 11, 2023
Fait le job mais sans plus..
PUBLICADO POR:
Amandine V.
mayo 11, 2023
De plus en plus déçue par vos colorations.. au final le rendu n'est pas mieux qu'avec des colorations de supermarché, si ce n'est la durée de couverture de cheveux blancs.
Mes cheveux sont ternes et secs, la couleur n'est pas lumineuse comme vous en faites la pub.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amandine V. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que votre couleur ne réponde pas à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Céline G.
mayo 11, 2023
Couleur
PUBLICADO POR:
Céline G.
mayo 11, 2023
La couleur est trop foncée mais le soin reste agréable. Les cheveux sont soyeux.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Céline G. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration soit plus foncée que prévu. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Falak S.
mayo 11, 2023
Very Very bad
PUBLICADO POR:
Falak S.
mayo 11, 2023
Very bad bad
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Falak! We are so sorry to hear that. Please check your emails, we just contacted you to help you further.
PUBLICADO POR:
Susann K.
mayo 11, 2023
Geld nicht wert
PUBLICADO POR:
Susann K.
mayo 11, 2023
Ich habe mich sehr gefreut und mir viel durch Werbung und Versprechen der Firma erhofft. Nach 2 Wäschen nach der Färbung war die Farbe fast raus. Ich habe alles nach Anweisung gemacht. Ich bin sehr sehr enttäuscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susann K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Nicole H.
mayo 10, 2023
Erwartung nicht erfüllt
PUBLICADO POR:
Nicole H.
mayo 10, 2023
Farbe deckt nicht intensiv genug und die grauen Ansätze leider gar nicht. Schade!
Was gut war - das Shampoo
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicole H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kati Murphy M.
mayo 10, 2023
Color
PUBLICADO POR:
Kati Murphy M.
mayo 10, 2023
I wanted the color to be more red.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kati - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joan B.
mayo 10, 2023
The product
PUBLICADO POR:
Joan B.
mayo 10, 2023
The color does not meet up to its advertising standards so therefore I have canceled future color packages.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angela M.
mayo 10, 2023
NOT HAPPY
PUBLICADO POR:
Angela M.
mayo 10, 2023
I asked in great detail when ordering to my stylist. I DO NOT WANT RED IN MY HAIR. I asked for the lightest light brown and this turned my hair mostly RED which I am not happy about.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation on your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Melissa O.
mayo 10, 2023
Doesn’t work-
PUBLICADO POR:
Melissa O.
mayo 10, 2023
I tried my original hair color late because I had already used one. I wanted to let my grays grow out a little bit so I could really see the benefits from this color. Finally used it… And it made my hair super brassy and brown nowhere close to my dark black and my grays showed up within 24 hours after I had colored it. Follow the instructions to a T. It’s far as I’m concerned it’s no different than what’s out on the market and the drug stores.
Then,I tried to cancel my subscription online because I forgot I signed up because it had such great reviews. Sadly my hair actually turned really brassy instead of my roots turning blue like they typically do on my grays they turned light brown, so I tried to cancel it and then unbeknownst to me. I should’ve put my mailbox and they’ve run my credit card again, even though I requested the cancellation. That’s what I call. Great customer service. Keep on sending people product that they don’t want and charging their credit cards. Definitely would not recommend being a wardrobe stylist and personal stylist. I would never suggest to any of my clients, so please stop charging my credit card. I will call customer service again tomorrow and request a second time for you not to charge my card anymore for hair color that doesn’t work.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Melissa - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Tanya O.
mayo 9, 2023
Plentiful
PUBLICADO POR:
Tanya O.
mayo 9, 2023
I actually enjoyed this experience and loved how it catered specifically to me, the one downside was.. only covered about 80% of my grey bits... I don't have many, but against my dark colour choice they stand to attention.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tanya O. - Thank you for your feedback! We’re so sorry to hear that you were not completely satisfied by the results of your colour application. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karrie B.
mayo 9, 2023
Wrong color
PUBLICADO POR:
Karrie B.
mayo 9, 2023
I said my hair would pull red and it did. The color was not a medium blonde. Nice quality of products, but not what was promised.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karrie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elaine J.
mayo 9, 2023
Great color, but won't use again
PUBLICADO POR:
Elaine J.
mayo 9, 2023
I love the color and I like that I could get it without amonia but....my hair has been coming out a LOT since the day I used it and I won't take a chance that I might be sensitive to it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elaine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We recommend performing a skin allergy test 48 hours before any hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
bothorel cyril B.
mayo 9, 2023
Le reflet de la couleur
PUBLICADO POR:
bothorel cyril B.
mayo 9, 2023
Faudrai plus de reflet bleu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
bothorel cyril B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que les résultats de votre coloration n'ont pas complètement répondu à vos attentes. Nous travaillerons avec vous afin de réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider !
PUBLICADO POR:
Patricia G.
mayo 8, 2023
My gray is not getting covered
PUBLICADO POR:
Patricia G.
mayo 8, 2023
My gray is not getting covered after leaving it on for over 45 minutes. Very disappointed with this product. What can be done or adjusted???
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Patricia - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Pat B.
mayo 8, 2023
Not good
PUBLICADO POR:
Pat B.
mayo 8, 2023
Colour did not take
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pat - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alicia G.
mayo 8, 2023
Resulted in brassy hair
PUBLICADO POR:
Alicia G.
mayo 8, 2023
I was hoping to color the few gray hairs I have and lighten one shade, but the end result was brassy and many of my grays didn't color. I'll probably switch back to highlighting so my grays can blend in with highlights instead.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Alicia - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Dalila R.
mayo 8, 2023
Pas satisfaite
PUBLICADO POR:
Dalila R.
mayo 8, 2023
Pas satisfaite du tout de votre produit.a mainte reprise j ai voulu résilier mon abonnement !!! Ça ne fonctionne pas. J ai envoyé un mail,aucune réponse je suis vraiment déçu de vos services.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Dalila R. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration et que vous rencontrez des difficultés sur notre site. Nous vous avons contactés par email afin de remédier à cette situation et espérons vous aider. N'oubliez pas, notre garantie Coloration Heureuse est très importante pour nous !
PUBLICADO POR:
Leahnina L.
mayo 8, 2023
No changes
PUBLICADO POR:
Leahnina L.
mayo 8, 2023
My hair color is just the same after i apply and i dont want to put it back again coz it causes me dandruff after.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Leahnina! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Kathy F.
mayo 7, 2023
Color lasted only 10 days!!
PUBLICADO POR:
Kathy F.
mayo 7, 2023
I ordered black hair color. Thats what I got but after 10 days the color faded to medium/light golden brown. Not a happy camper!!! Will not use this product again!!
5/7/23 - Maggie, one of the colorists, emailed me last week. We discussed the quick fading, and she corrected the issue. So they are shipping another set of coloring. I will let you know if this works. Thank you Maggie!
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PUBLICADO POR:
B.C. S.
mayo 7, 2023
Orange - my hair ended up orange
PUBLICADO POR:
B.C. S.
mayo 7, 2023
My color was supposed to be a strawberry blonde. I've used other hair color which gave me that color. This just made my hair orange. As unnatural as can be.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
B.C. - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Terry L.
mayo 7, 2023
Didn’t cover gray enough
PUBLICADO POR:
Terry L.
mayo 7, 2023
I wanted the color a slight lighter. Since I purchased the formula without ammonia it didn’t cover the gray as well. After a week the gray is showing
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Terry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Johanna B.
mayo 7, 2023
Farbe
PUBLICADO POR:
Johanna B.
mayo 7, 2023
Leider hat die Farbe nicht so ausgesehen, wie sie beschrieben wurde. Darum werde ich wohl lieber weiterhin zum Friseur meines Vertrauens gehen. Das kostet zwar mehr, aber ich kann sofort reklamieren, wenns mal nicht gefällt und bekomme i. d. R. eine Gutschrift oder einen Schnitt gratis. Das Abo werde ich sicher nicht verlängern.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Johanna B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Paige H.
mayo 7, 2023
Not what I want
PUBLICADO POR:
Paige H.
mayo 7, 2023
I want my gray covered better and my color lighter
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Paige - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Melissa C.
mayo 6, 2023
Never received my order
PUBLICADO POR:
Melissa C.
mayo 6, 2023
I'm strongly thinking about canceling my account. I've tried to figure out how to reach the company to only get a message. I need this resolved ASAP or I shall cancel my account.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Diana S.
mayo 6, 2023
Not very pleased
PUBLICADO POR:
Diana S.
mayo 6, 2023
I finally tried my custom care color.
I was not pleased. It was very messy to apply. Mixture was very thin and watery.
When rinsing off the color it took forever for it to run clear
The color was just ok. The hair is softer but it did not have a sheen
I won't be ordering it again
I also would have liked including a cap with the kit to use while waiting after application of color.
FYI I did follow the directions.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jesse
mayo 6, 2023
Supposed to be med blonde
PUBLICADO POR:
Jesse
mayo 6, 2023
It’s too red Iam not happy
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jesse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Lilly N.
mayo 6, 2023
Never
PUBLICADO POR:
Lilly N.
mayo 6, 2023
Within a month my hair color was reddish brown not a good color on me.
Also I never agreed to autoship now I have a product I don’t want can’t use and out whatever you charged me. I cancelled the autoship I don’t know why I am surprised by anything your company says.
In the salon I was charged for a glaze I never asked for and had to fight with your nasty arrogant manager to get my money back.
This happened on three separate occasions. BTW the store is the one in Eastchester NY
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! Also, I wanted to let you know that we do not and have never had a Color Studio in New York. Our Color Studios were all located in California, and they have all been permanently closed since 2020. I hope this helps! We truly appreciate your feedback.
PUBLICADO POR:
Leticia R.
mayo 5, 2023
Love the color but..
PUBLICADO POR:
Leticia R.
mayo 5, 2023
I love the color adjustment my stylist recommended. However, I started noticing grays 3 weeks after coloring. Usually I can go at least 6 weeks before seeing anything.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Leticia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Audrey P.
mayo 5, 2023
voleurs
PUBLICADO POR:
Audrey P.
mayo 5, 2023
Vous expédie et vous factuer des produits non commandés !!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Audrey P. - Merci de nous avoir contactés. Nous sommes désolés pour la confusion concernant notre Abonnement Couleur. Lors de votre premier achat sur notre site, vous aviez la possibilité d'effectuer une commande unique ou de bénéficier de nos offres, grâce à l'Abonnement. Vous choisissez alors la fréquence de livraison de vos commandes, selon vos besoins. L'Abonnement Couleur est très flexible et peut être modifié ou résilié à tout instant depuis votre compte ou en nous contactant. Nous allons donc revenir vers vous par email afin de vous aider !
PUBLICADO POR:
Lulu R.
mayo 5, 2023
Don't buy
PUBLICADO POR:
Lulu R.
mayo 5, 2023
My color exploded. It went on my ceiling, floor, walls, and my blinds. It's on my carpeting.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lulu - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brooke N.
mayo 4, 2023
Not the color I had hoped for
PUBLICADO POR:
Brooke N.
mayo 4, 2023
I had requested a copper/auburn color in level 5. My hair turned out to be so dark and more brown than anything (almost like a cherry cola). I also lost a tremendous amount of hair. I asked for a full refund and to stop my service, which in 2 days I got a reply to. The response I got in regard to the hair loss was that it was not normal, and I should see a doctor. Like, what? I have died my hair for the last 20 some years, and have NEVER had hair loss like that. It is clearly something to do with the formula, and not something to see a doctor about. Also, the health care system is burdened, why on earth would ANYONE suggest going to the doctor for post hair dye hair loss. As someone working in Healthcare, this is not a reason to come in. In reality, esalon should take accountability. Additionally, because my hair ended up so dark, I had to lighten it, and then dye it the shade I wanted to begin with. I had chemicals in my hair 3x vs 1x had this actually been the color requested. Don't waste your time or money. Go to the salon ir buy boxed dye.
The funny thing is that after leaving my review, a support person reached out with the same auto generated comment that my initial hair color comment also received. Thus supporting that this is not an 'individualized' hair product. It's cooperate greed. I have edited this after the comment below was posted. Buyer beware.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Francoise L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration soit trop foncée. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous souhaitons trouver avec vous, une solution afin d'atteindre vos objectifs couleur. Nous vous enverrons les prochaines étapes par email.
PUBLICADO POR:
Burbuqe O.
mayo 3, 2023
Poor Grey Coverage AND REDISH!!!
PUBLICADO POR:
Burbuqe O.
mayo 3, 2023
I spoke to the very pleasant colorist but the more I think about it and past experiences with other box and “services” I just don’t understand why such a REDDISH TINT! It is soo disturbing! I have tried for the light brown/dark blond before and never gotten this much red! The one really bad area of NO GREY COVERAGE at my middle top split has never happened either and I believe and also figured out with the colorist is because (as in the past) I should keep it on longer that 30min! I knew 30 was too short but I figured maybe your color is extra specially made and different didn’t need all that time. I appreciated the second complimentary color when the first was wayyyy to dark but I just don’t understand even with the uploaded pics it keeps getting so wrong? If the colorist needs a picture of what I want that she should have asked for that in the beginning. Now I have a formula that is wayyy off and a grey patch I am supposed to figure out what to do with and wait for my next delivery because I can’t purchase right now and really to purchase a while kit for one patch seems like a waste. I don’t even know how to continue using this service? There seems to be a miscommunication and constant increasingly errors. I want a light brown without a prominent tint PERIOD. If I have to gradually lighten more with highlights than I understand that. But please try and get it as less red and cool as possible. If u need a pic of what I am talking about besides all the pics I uploaded from the first than let me know. My shade is a medium brown. So as light from that as possible w AS LITTLE RED AS POSSIBLE! AGAIN IF NOT POSSIBLE than just say so please. I was really excited about this service. Maybe another colorist? I really like Yvette. Maybe it was just confusion. The timeing was an error on “your” part I believe. I can’t be expected to understand all the color mixture effects over the phone without seeing it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Buqe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Meghan C.
mayo 3, 2023
Just okay
PUBLICADO POR:
Meghan C.
mayo 3, 2023
Wasn’t red enough. More brownish.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Meghan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
BETHANY B.
mayo 3, 2023
Terrible
PUBLICADO POR:
BETHANY B.
mayo 3, 2023
Had to have a professional fix my hair for $400
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Bethany - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolina B.
mayo 3, 2023
Not strong enough to cover my grey
PUBLICADO POR:
Carolina B.
mayo 3, 2023
Tried it twice - was a waste a time. Not for me definitely.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carolina, - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nadine M.
mayo 3, 2023
2 choices black
PUBLICADO POR:
Nadine M.
mayo 3, 2023
It’s not really YOUR custom color because they only give you yltwo choices of black and I tried both and they BOTH don’t cover the gray! I specified that I had a gray crown and I wanted the darkest black they could make. My roots came out a light brown! Not happy at all! I asked for a refund
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nadine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katrin H.
mayo 2, 2023
Unverschämt und trügerische Vorgehensweisen!!!!!!! KEINE ABO GEBUCHT-
PUBLICADO POR:
Katrin H.
mayo 2, 2023
Abzocke!!!! Vorsicht geboten! Hier wird einfach Geld vom Konto abgebucht ohne rechtliche Basis!!! Betrug!!! Finger weg!!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katrin H.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Kathleen H.
mayo 2, 2023
Twice I’ve tried
PUBLICADO POR:
Kathleen H.
mayo 2, 2023
I have tried twice now to get my very own custom color but my colorist apparently doesn’t listen to what I want and just keeps sending me what they want. Very unhappy. Tried to communicate and have been given auto responses. Would love to communicate right now but instead I am about to cancel because it is so impossible to get what I asked for. I am so unhappy I’m ready to go buy a box of L’Oréal or something.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Claudia M.
mayo 2, 2023
Not satisfied.
PUBLICADO POR:
Claudia M.
mayo 2, 2023
I did not get the results I was looking for my hair looks like a total mess. My roots are very light and my ends are darker, this is a second time that they sent me a Custom formula that the roots don’t blend with my end’s.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Claudia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emilie D.
mayo 2, 2023
Mauvaise nuance
PUBLICADO POR:
Emilie D.
mayo 2, 2023
Malgres 3 ajustements sur 4 commandes, je n’ai pas réussi à avoir voir la nuance que je souhaitais 🙄
Pire la dernière couleur était encore plus fade que la toute première alors que je demandais plus de punch à chaque fois.
Je suis très déçue car je trouvais l’idée du coloriste personnel super sympa !
L’idée est bonne mais entre la mauvaise nuance, les cheveux abimés et des délais de livraisons qui changent à chaque fois je préfère en rester là avec esalon
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emilie D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Betsy S.
mayo 2, 2023
did not cover grays and washed out after a couple weeks
PUBLICADO POR:
Betsy S.
mayo 2, 2023
Even after following the directions for hard to cover grays, the color seems to wash out after just a week or two leaving not just new growth, but grays that appear to have never taken the color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Betsy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Suzy C.
mayo 2, 2023
Doesn’t cover grays
PUBLICADO POR:
Suzy C.
mayo 2, 2023
Doesn’t cover grays.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Suzy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Natalie W.
mayo 2, 2023
Too Dark
PUBLICADO POR:
Natalie W.
mayo 2, 2023
I have dark hair and was hoping this product would make it lighter with red. It is pretty, but it looks like my hair with a subtle hint of red in it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Natalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolyn B.
mayo 2, 2023
Turned hair black
PUBLICADO POR:
Carolyn B.
mayo 2, 2023
The color I just received is not the the same color I had last time.. I had about 2” grow out and the roots are black. It looks awful. I am
not ordering from eSalon again. Now, I am
trying to cancel my account and it’s about
as bad as the product. I should have read the reviews before buying this inferior product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Faiza Z.
mayo 1, 2023
Didn’t cover my grey
PUBLICADO POR:
Faiza Z.
mayo 1, 2023
My hair were same on first use and also I didn’t get same colour
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Faiza! We are so sorry to hear that your greys haven't been fully covered. Please check your emails, your colorist has contacted you to help you further.
PUBLICADO POR:
Molly L.
mayo 1, 2023
STYLISTS DO AS THEY PLEASE!!!
PUBLICADO POR:
Molly L.
mayo 1, 2023
Stylist did not listen to my request. I told her I did NOT want the dark blonde instead I wanted something else. I asked if I could get the color, I wanted she said absolutely and still mailed me dark blonde?!? I used the color, and it is HIDEOUS! I cannot afford the $300+ my salon wants to do a color correct so here I sit with supposed dark blonde hair that looks GREEN! I emailed about my concern after coloring and no response was received, seems the company is only interested in responding to you if you are praising them! I saw my next shipment with the same HIDEOUS dark blonde color was due to be sent out so i cancelled it and need to now figure out how to cancel the whole subscription!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Molly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tatiana T.
mayo 1, 2023
Turned my hair green
PUBLICADO POR:
Tatiana T.
mayo 1, 2023
I’ve got a bad green shade on my hair after using this, but some parts of my hair were still brassy. Exactly the opposite result from what I wanted
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tatiana - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Catherine S.
mayo 1, 2023
Was to dark
PUBLICADO POR:
Catherine S.
mayo 1, 2023
It was to dark I asked for a medium auburn and you guys gave me a medium brown color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Catherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sasha P.
mayo 1, 2023
Missing items
PUBLICADO POR:
Sasha P.
mayo 1, 2023
I tried to reach out, but no one responded… My set came without the shampoo and conditioner, which is kind of irritating
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sasha - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Antoinette B.
abril 30, 2023
Did Not Cover My Gray Roots
PUBLICADO POR:
Antoinette B.
abril 30, 2023
I wasted my money and time on this product. I left the product 30 minutes instead f the recommended 15 minutes and the grays were not covered. It did not even cover the few gray hair on my eyebrows.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Antoinette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra D.
abril 30, 2023
The color
PUBLICADO POR:
Sandra D.
abril 30, 2023
I don't like the color for my hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
LaParisienne B.
abril 30, 2023
Unsatisfied
PUBLICADO POR:
LaParisienne B.
abril 30, 2023
Did not cover my gray like other color systems.
Disappointed because the concept and packaging is very appealing. I did not get the results expected.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
LaParisienne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Patricia C.
abril 29, 2023
Still not the right color!
PUBLICADO POR:
Patricia C.
abril 29, 2023
I wanted it with more red. It still isn’t red enough and still isn’t covering my grey. I love everything about it except it’s not right and half my grey is still grey or actually it’s more white.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ilona N.
abril 29, 2023
Worst hair color I have ever used
PUBLICADO POR:
Ilona N.
abril 29, 2023
Whoever the person who makes what color was should get fired. I’ve never had the worst result in my entire life of dying my hair for 15 years. All my router disgustingly brassy and my beautiful blonde strands darkened to the most boring dull color I’ve ever seen I want a full refund immediately or something to correct this horrendous color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Ilona - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Tobias F.
abril 28, 2023
Frechheit
PUBLICADO POR:
Tobias F.
abril 28, 2023
Wollte nie ein Abo
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tobias F.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Cory S.
abril 28, 2023
Dries my hair out
PUBLICADO POR:
Cory S.
abril 28, 2023
Every time I use this dye kit my hair become more dry. The color is never quite right. This will be my last purchase.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cory - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
MELANIE G.
abril 28, 2023
Doesn’t work.
PUBLICADO POR:
MELANIE G.
abril 28, 2023
Does not cover my grey, is not the right color and damages my hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sheri M.
abril 28, 2023
I was pretty unhappy with charges and an automatic reorder when not requested.
PUBLICADO POR:
Sheri M.
abril 28, 2023
The above says it all. I was under the impression you could try it for 10.00 as in the come-on ad. But not be charged 38.44 for each shipment I wanted to be happy with the color first. This seemed pretty deceptive to me. It winds up it's too dark and looks even black in some areas. I was very disappointed. x cosmetologist for over 20 years I know my color. Not happy with Color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sheri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Betty O
abril 28, 2023
Doesn’t cover grey
PUBLICADO POR:
Betty O
abril 28, 2023
I’ve subscribed and tried the product twice, and while the colour shade and match isn’t bad ( maybe not as nice as a box dye I’ve used before) it simply doesn’t cover grey. I have dark brown hair and I opted for the full permanent (and not the natural grey demi coverage option) and still I’m left with a weird orangey colour halo in my parting where the grey hair was - and with some bits just sparkling away still grey on my hairline. Fine on the non-grey hair and leaves a nice colour finish, but the “permanent” gives grey coverage that is certainly worse than a semi permanent box colour would cover. So disappointed, I now will have to try and fix it with a box dye to fade out these areas. Would have got a better result with a cheap L’Oréal box dye kit. Also, side point, the shampoo and conditioner is such a pathetic amount for my long hair. Need to use my own, as i imagine it’s only enough for someone with up to shoulder length fine hair, if that, not very custom. Such a shame. I hoped for good results.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Betty! We are so sorry to hear that your hair color hasn't met your expectations. Your colorist will carefully review your comments and will get back to you to help you further. Please check your emails.
PUBLICADO POR:
Gemma T.
abril 28, 2023
I wanted to remove the brassiness but this hasn't done that
PUBLICADO POR:
Gemma T.
abril 28, 2023
I am really disappointed. I've used esalon about 4 times before and have been super happy each time. I wanted to go one - two shades darker and remove the brassiness. It's not as dark as I wanted but thats definitely my fault for being cautious. My issue is that my hair is just as brassy as it was before - my precious colours have always removed this. I really hate having brassy hair so I'm so disappointed this didn't remove it
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Gemma! We are so sorry to hear that your new color hasn't met your expectations. Please check your emails, We got back to you to help you further.
PUBLICADO POR:
Carola R.
abril 27, 2023
Farb-Bewertung
PUBLICADO POR:
Carola R.
abril 27, 2023
Ich habe gestern zum ersten mal meine Haare mit der neuen Coloration gefärbt. Das gesamte Set hat mich total begeistert, ebenso der angenehme Duft aller Pflegeprodukte.
Leider sind im Ansatz meine grauen Haare nicht restlos abgedeckt worden, wirklich schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carola R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Nancy A.
abril 27, 2023
Grays
PUBLICADO POR:
Nancy A.
abril 27, 2023
I loved the kit, instructions, videos and the concept.
However, your product did not cover my grays sufficiently; and I don't want to go darker.
OTC Clairol did better, sorry - was really hoping to join and get regular shipments.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jessica S.
abril 26, 2023
Hotroots
PUBLICADO POR:
Jessica S.
abril 26, 2023
Gave me some really bad and awkward looking hot roots. Would have been better just to go buy box dye at shoppers. Not a satisfied customer.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jessica - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jagratti L.
abril 26, 2023
Not the colour I was going for
PUBLICADO POR:
Jagratti L.
abril 26, 2023
I was going for an ash brown and my hair is more reddish and gingery, not the colour I expected and not happy with results.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jagratti! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Kristel K.
abril 26, 2023
Blond sandré
PUBLICADO POR:
Kristel K.
abril 26, 2023
Trop foncé
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kristel K. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous et nous souhaitons trouver une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à cette situation.
PUBLICADO POR:
Mehmet M.
abril 26, 2023
ich bekomme eine farbmischung obwohl ich sie nicht bestellt habe, das ist eine
PUBLICADO POR:
Mehmet M.
abril 26, 2023
Ich bekomme eine Farbmischung obwohl ich sie nicht bestellt habe. Sehr merkwürdig. Dann wird mir der Betrag erstattet und soll noch 5,59€ bezahlen, was ich überhaupt nicht einsehe. Ich kann die Farbe nicht brauchen weil ich momentan neue Strähnen habe und die farbe entsorgen muß.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mehmet M.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
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