I ordered this months ago but I had the exact same hair colour as my original photos. I followed the instructions but when I was mixing it it looked more on the pink side. I assumed it was just not oxidised or something and trusted the process. I ended up with dark pink hair and lighter pink at ends (I assume the ends are because my hairs more dead there). Ended up in tears and had to run to Asda to get dark red dye in hopes that would help. I was aiming for a copper/auburn with my original purchase (which the shampoo appears to be) and now I don’t know how I could possibly fix it. Does it run out of date or something? I can’t see dates written on the boxes 😢 help please
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jay! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Buttercup
agosto 12, 2023
Expecting to last longer
PUBLICADO POR:
Buttercup
agosto 12, 2023
The color was and still is in some places gorgeous! Unfortunately, the initial color only lasted maybe 4 weeks instead of the close to 8 it said it would. My gray/white did not cover as I had hoped. Followed the directions fully, unfortunately it just did not stay.☹️.
However, my curly hair is curlier than ever and I am loving that!!!😄
I am not sure if all this happened because menopause has decided to make an appearance or the coloring just didn’t work🤷🏻♀️.
I have another box and will be trying to color again. Hopefully the results will be different🤞🏼.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Buttercup - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Marci M.
agosto 12, 2023
Still not
PUBLICADO POR:
Marci M.
agosto 12, 2023
Still not rich enough and faded very quickly.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Marci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristin L.
agosto 10, 2023
Colour faded arter 2.nd wash
PUBLICADO POR:
Kristin L.
agosto 10, 2023
This was a terrible colour! After the second wash, my roots are almost back to original colour and my ends are totally dull and shineless. So disappointed!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kristin L. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you to find a resolution and have your hair looking is very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lauren M.
agosto 10, 2023
Too expensive
PUBLICADO POR:
Lauren M.
agosto 10, 2023
The product is fine but not $35 fine. Will be canceling this time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lauren - We’re truly sorry that our pricing did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa S.
agosto 10, 2023
Not really the colour I wanted
PUBLICADO POR:
Lisa S.
agosto 10, 2023
Lovely product just not thr colour I was expecting maybe my fault. I've found it's also lightened really quickly but my hair felt lovely after.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lisa: We are sorry to hear that the color wasn't as expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Madalina T.
agosto 10, 2023
Didn’t work I’m afraid
PUBLICADO POR:
Madalina T.
agosto 10, 2023
I had 3 requirements, none was fulfilled. I’ve asked for nothing close to black, because I hate black hair. Also asked for nothing reddish/copper in my colour, and to cover the greys. I got a reddish black, way too dark than my hair colour, nothing ashy/cold, as I have requested, and didn’t cover my greys. Absolutely disappointed. The only thing that I really liked about your products, it was the shampoo. But I wasn’t looking for a good shampoo. Not interested to buy this again.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Madalina; We are sorry to hear that your color wasn't as expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Mary H.
agosto 9, 2023
It arrived was it’s only positive.
PUBLICADO POR:
Mary H.
agosto 9, 2023
When mixing the dye it became hot then foaming. It ruined a living room chair since I couldn’t react quickly enough to the chemicals. It’s nice to have the extras but the dye is a nightmare!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christie Renegar R.
agosto 9, 2023
Green
PUBLICADO POR:
Christie Renegar R.
agosto 9, 2023
I loved the packaging, the simple instructions, and the way it didn't smell bad.. however after it dried my hair has such a green tint to it I am going to have to re-do it to make it work!!!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Christie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Zoe M.
agosto 9, 2023
warm brown instead of neutral
PUBLICADO POR:
Zoe M.
agosto 9, 2023
I selected a color, but the colorist changed it so i went with their suggestion. Its much warmer than i typically like. not going to order again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zoe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stephanie S.
agosto 9, 2023
THEY MAKE IT HARD TO CANCEL
PUBLICADO POR:
Stephanie S.
agosto 9, 2023
While I am happy with the haircolor, I am NOT happy with the way they make it hard to cancel your subscription. Not sure I want to continue to purchase from a shady company like this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katherine S.
agosto 9, 2023
Didn't cover grey roots
PUBLICADO POR:
Katherine S.
agosto 9, 2023
I left die on roots for the time I was told to and then covered the rest of my hair. The roots didn't take so now left with longer white roots to cover next time but will leave on for longer and use more product on roots.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Katherine! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Leslie L.
agosto 8, 2023
It came out much darker than expected
PUBLICADO POR:
Leslie L.
agosto 8, 2023
By itself I'm sure it's a great color, however the color I picked was a couple tones lighter online (and than my current hair color) but it actually turned my hair much darker. It seemed that the tones are much darker than labeled. The label said this is in the medium brown range but it turned my hair more dark brown and not what I was expecting. I will say that the quality did seem better than the normal box hair dyes from the store.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
HI Leslie! We are sorry to hear that your color came out darker than expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Alice W.
agosto 8, 2023
If this is light brown Im colour blind
PUBLICADO POR:
Alice W.
agosto 8, 2023
After the last dye which was meant to be mid ash brown came out black, I was advised this time the formula had been adjusted to light ash brown. Still very very dark! Really disappointing
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Alice! We are sorry to hear that your color came out darker than expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Nadine C.
agosto 7, 2023
Leider gar nicht mein Farbton
PUBLICADO POR:
Nadine C.
agosto 7, 2023
Leider entspricht der gelieferte Ton überhaupt nicht meinen Erwartungen. Ich hatte vorher einen goldenen Ton und wollte es aschig haben. Leider ist es jetzt noch goldenen, sogar rötlich geworden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nadine C.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
maricel B.
agosto 7, 2023
I dont like it
PUBLICADO POR:
maricel B.
agosto 7, 2023
I dont like it
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maricel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ekaterina B.
agosto 7, 2023
Nicht gut
PUBLICADO POR:
Ekaterina B.
agosto 7, 2023
Die Farbe ist nicht so gut 😔
Nach eine Woche steht nicht mehr auf dem Kopf!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ekaterina B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Maria P.
agosto 7, 2023
Schlimm
PUBLICADO POR:
Maria P.
agosto 7, 2023
Sah schlimm aus
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maria P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Gia B.
agosto 7, 2023
Horrible experience!
PUBLICADO POR:
Gia B.
agosto 7, 2023
Close my account!
Close my account! Close my account! Close my account! Close my account! Close my account! Close my account!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Swetlana D.
agosto 6, 2023
Grauen Haare
PUBLICADO POR:
Swetlana D.
agosto 6, 2023
Leider bei mir werden die grauen Haare nicht richtig bedeckt.
Ich möchte keine mehr Haar Farbe bekommen haben. Was muss ich machen um keine Päckchen bekomme?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Swetlana D.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
sylvie P.
agosto 6, 2023
vraiment pas mal...mais
PUBLICADO POR:
sylvie P.
agosto 6, 2023
pas assez de produit pour terminer ma dernière longueur
le ROUGE n'est pas assez flamboyant à mon gout..
les 2 échantillons de shampoing ne peuvent rivaliser avec la longueur et l'épaisseur de mes cheveux!!
l'odeur d'ammoniaque est virulente
j'ai juste fais une première commande pour tester vos produits, en aucun cas je n'ai signé pour un quelquonque abonnement..
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
sylvie P. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous ne soyez pas totalement satisfaite de votre coloration. Nous souhaitons trouver y remédier. Nous vous avons contacté par email pour plus d'information. Si vous avez des questions, n'hésitez pas.
PUBLICADO POR:
Mme Emmanuelle D.
agosto 6, 2023
Je suis rousse !
PUBLICADO POR:
Mme Emmanuelle D.
agosto 6, 2023
Joli envoi, pas trop cher la première fois, mais le résultat quelle déception ! J'ai commandé blond cendré, j'ai respecté à la lettre les instructions, résultat je cherche désespérément le cendré, je suis repartie acheter des produits bleus, donc au final ça fait très cher, je continue à acheter en grande surface, pas donné mais au moins quand on choisit cendré c'est pas roux !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mme Emmanuelle Der Aprahamian D. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que votre coloration vous a déçue. Notre garantie de satisfaction est primordiale pour nous et nous souhaitons trouver une solution. Veuillez vérifier vos emails pour plus d'information concernant les prochaines étapes.
PUBLICADO POR:
Smiley
agosto 5, 2023
Unhappy with product
PUBLICADO POR:
Smiley
agosto 5, 2023
Wanted dark blonde with highlights and got dark blonde for roots only
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Smiley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Stephanie L.
agosto 4, 2023
Horrible
PUBLICADO POR:
Stephanie L.
agosto 4, 2023
I have contacted E Salon 3 times, once the day I colored, again about a week later and then again with the “tell us” email. No response from anyone. The color did not do anything for grey coverage which was my biggest issue, it ended up being much lighter than it should have been and looks horrible. Much lighter than the color showed. It looks worse now than it did with grown out greys. It feels so damaged at this point and it did not feel this way before this color or after any other coloring I have done in the past which was at least a year before this coloring. Completely unsatisfied and just wanted them to remake a better color with the grey coverage it should have but nobody has responded or even bothered to email back to me reaching out 3 times since coloring.
I love the ease of Esalon, the set up is great, but they missed the mark seriously this time and I would like it fixed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Willie G.
agosto 4, 2023
Dull color no shine
PUBLICADO POR:
Willie G.
agosto 4, 2023
I’m not happy with this color hair is dry dull no shine
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Willie - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Megan C.
agosto 4, 2023
Just okay
PUBLICADO POR:
Megan C.
agosto 4, 2023
The ordering process was easy, my stylist was very helpful, and applying the color was easy, but the color is just okay. Usually when I color my hair or have it colored, there's a noticeable difference and my hair is shiny. I barely noticed any change and my hair is still dull. Plus, it faded super fast despite using products safe for color, never going in the sun, and washing my hair no more than 2 or 3 times per week. I don't think I'll be ordering again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Evelyn B.
agosto 4, 2023
Box said Medium Ash Blond, but hair is now Light to Medium Auburn
PUBLICADO POR:
Evelyn B.
agosto 4, 2023
My hair had a nice shine and healthy texture when I started. The color was just as I wanted it, and I uploaded three photos to the website before my first order. The box arrived and stated it was a Medium Ash Blond. I applied the color exactly per the directions. My hair is now Light to Medium Auburn with very orangey roots. I am wondering if they hire colorblind "colorists" because in no universe would this be considered even close to what I requested. Additionally, the texture of my hair after using this product was extremely dry and somewhat brittle. I have never had issues with this when having my hair done at the salon, or even when I used grocery store box products long ago. Very disappointed, and I definitely do not recommend this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Evelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pegi N.
agosto 4, 2023
It is red
PUBLICADO POR:
Pegi N.
agosto 4, 2023
The color was supposed to be a honey brown and it is bright red.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Evelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan S.
agosto 4, 2023
Ruined texture
PUBLICADO POR:
Susan S.
agosto 4, 2023
I'm not happy with the texture of my hair after using the product. The color was fine, but the texture felt like the cuticle is still open. I've never had this rough texture before. I used the conditioner, but my hair has been damaged after applying the color and a gentle blow dry.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We’re truly sorry to hear about your recent experience after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maureen H.
agosto 3, 2023
Not as ordered
PUBLICADO POR:
Maureen H.
agosto 3, 2023
Colour was not what I ordered. Not sure why colourist would decide to change my selection. Would not order again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ursula R.
agosto 3, 2023
Beurteilung
PUBLICADO POR:
Ursula R.
agosto 3, 2023
Die Farbe ist mit 11,-€ schon teuer genug und das daß Abo automatisch läuft ohne das daß explizite kommunizierten wird ist eine unverschämtheit.Aber daß die 2 Lieferung mit 29,45 € zu buche schlägt ist unseriös.Fühle mich getäuscht von
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ursula R. Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte teilen Sie uns eine Bestellnummer an die folgende E-Mail-Adresse [email protected] mit, damit wir Ihnen weiterhelfen können.
PUBLICADO POR:
Dawn P.
agosto 3, 2023
Color was oxidized (according to my hair hairdresser)
PUBLICADO POR:
Dawn P.
agosto 3, 2023
My roots turned out bright orange and pink
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Dawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shaheen K.
agosto 2, 2023
Light brown
PUBLICADO POR:
Shaheen K.
agosto 2, 2023
My hair turned out darker
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Carmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jappreet N.
agosto 2, 2023
No shine, blah
PUBLICADO POR:
Jappreet N.
agosto 2, 2023
It has no shine, my hair looks like matte strings.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jappreet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kristina M.
agosto 1, 2023
Contente mais couleur plus foncée qu’espérée
PUBLICADO POR:
Kristina M.
agosto 1, 2023
Jaime le soin avec lequel tout est préparé , juste un peu déçue que la couleur ait donné un rendu un peut trop foncée, plus que celle que j’ai eu avant
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kristina M. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration soit plus foncée que prévu. Nous souhaitons vous aider à obtenir la meilleure couleur qui soit et allons vous contacter par email pour plus d'information. Nous avons hâte de préparer votre coloration ajustée !
PUBLICADO POR:
Jeanna P.
agosto 1, 2023
not what i wanted at all
PUBLICADO POR:
Jeanna P.
agosto 1, 2023
I'm very disappointed it is a great system but the color I wanted was not supplied and so it has left me sad and frustrated
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alicia M.
agosto 1, 2023
I was not completely satisfied with my color. The set was great.
PUBLICADO POR:
Alicia M.
agosto 1, 2023
The custom color set was great. However, I would have liked a deeper and darker red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Natasha D.
agosto 1, 2023
Farbe zu hell
PUBLICADO POR:
Natasha D.
agosto 1, 2023
Liebe Katharina, leider habe ich die falsche Farbe bestellt! Sie ist zu hell und ich kann die Farbe nicht anwenden,daher sende ich sie ihnen ungeöffnet zurück! Bitte um ihre Rücksende Adresse und das Rücksendeetikett
Gottes Segen
Natasha Diez
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Natasha D.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sandie G.
julio 30, 2023
Uneven
PUBLICADO POR:
Sandie G.
julio 30, 2023
I feel that although this is marketed as a custom colour, that isn't truly the case. When choosing the colour I added a picture of my current hair for reference which clearly showed that the bottom half of my hair was more vibrant than the top, but I feel that I was just sent a generic mix for my roots and ends based on my initial choice online rather than doctoring it according to how my hair is currently. I wanted the colour to appear uniform overall but I was given dark blonde/red/copper for my roots, and a red/copper mix only for my lengths. I was cynical before I even started as I felt that the red/copper mix on top of the already more vibrant hair would make the overall outcome unbalanced. Still I proceeded with trust but unfortunately I was right-the resulting colour came out much more vibrant on my lengths, resulting in an uneven overall appearance. A plus is that my hair feels soft and healthy even after colouring!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sandie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Madina I.
julio 30, 2023
It was too red
PUBLICADO POR:
Madina I.
julio 30, 2023
I ordered a cold tone; however, at the end the final colour had a strong red shadow, it took almost two weeks to get rid of it.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Madina! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Debra B.
julio 30, 2023
Grey coverage
PUBLICADO POR:
Debra B.
julio 30, 2023
I followed all of your instructions applied dye to Grey streaks first and made sure that it was well covered it looked great for 3 days then the Grey was back.I used color protection shampoo and rinse. The color should be bright and shiny but it's not. I'm vary unhappy and will not be reordering.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Becky S.
julio 30, 2023
Did not cover grays
PUBLICADO POR:
Becky S.
julio 30, 2023
I followed the directions exactly as instructed. The final results were disappointing as I can still see my grays.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Makenzie O.
julio 30, 2023
Color was great
PUBLICADO POR:
Makenzie O.
julio 30, 2023
Color was beautiful when it first went on my hair but it’s been a few weeks and my permanent hair color is still washing out and coming off on my towels, it’s very much lighter than it originally was almost to the point it’s not really there too much anymore, maybe I did something wrong and if so that’s on me but I’m not too sure.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Makenzie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine S.
julio 29, 2023
Bewertung
PUBLICADO POR:
Christine S.
julio 29, 2023
Schlechtes Ergebnis
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christine S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Debbie D.
julio 29, 2023
The Last Order I Got
PUBLICADO POR:
Debbie D.
julio 29, 2023
I have been happy until now. The color didn't take evenly or the color it was suppose to be. The top front of my hair is lighter than the rest also. Not happy at all ! And I did it the same as always. Possible to refund at all ?
Debbie Curran-DeCaro
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sana K.
julio 29, 2023
Color was darker than what I wanted
PUBLICADO POR:
Sana K.
julio 29, 2023
I love the packaging, it’s so cute and I really appreciate how personalized it was. However, the color is not the shade that I wanted, it’s much darker where as I wanted it much more light/blonde. Another error I noticed that I asked No ammonia since I have thin fine hair and did not want to damage my hair, however, when the box arrived, one bottle (roots) was No ammonia but the other bottle had ammonia. I also did not understand why roots color was semi permanent while the other one is permanent. However, the color is right, it’s the color that I wanted but the shade is different. The shampoo and conditioner are great btw!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacy W.
julio 28, 2023
Hair color
PUBLICADO POR:
Stacy W.
julio 28, 2023
I was not happy with the red copper color. The color did not stick out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Emma K.
julio 28, 2023
Communication is poor
PUBLICADO POR:
Emma K.
julio 28, 2023
I emailed twice to get this amended and nothing was done. I cancel and I was still charged. I’ve finally called and had a refund but the shipping wasn’t and it’s £7. I had high hopes this for this but sadly I’ll be telling my friends to hold off.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Emma! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Sonia B.
julio 28, 2023
Shame
PUBLICADO POR:
Sonia B.
julio 28, 2023
Had high hopes when l applied it on it seemed so much better than my usual one from Holland and Barrett. It’s been 2 weeks now and unfortunately my grey is coming back so I probably won’t reorder.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sonia! We are sorry to hear that your greys were back after one week. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Rebecca E.
julio 28, 2023
Not the colour I requested
PUBLICADO POR:
Rebecca E.
julio 28, 2023
I am still I'm shock. I ordered a dark blonde copper.
My hair is now dark brown with hint of red tones. It's nowhere near blonde anymore. I am truly so upset with the outcome
It is nothing like the hair colour I chose.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
HI Rebecca! We are sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Sheilah W.
julio 28, 2023
Disappointed Results
PUBLICADO POR:
Sheilah W.
julio 28, 2023
I was excited to try eSalon after everything I had been reading about it. I was impressed with the package I received with the separate items labeled and placed neatly in their respective locations. Everything that could possibly be needed was included. The instructions and application were very simple and easy to follow. I loved the resulting hair color. However, after the first week, I noticed the color was fading faster than I anticipated. By 2 weeks, so much I was wanting to color it again. Thinking i maybe was at fault with the color I selected, I.asked for a different shade. Again, color faded. I tried one more time, and color faded again. Yes, I used shampoo for color treated hair and a weekly treatment conditioner from eSalon for insurance of lasting color. I have a nice straw hat I wear to protect my hair and face when I’m the sun. I will be canceling my hair colors for the future.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sheilah - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Annette D.
julio 28, 2023
Terrible
PUBLICADO POR:
Annette D.
julio 28, 2023
This is the worst hair dye I’ve ever use since I’ve been dyed my hair for over 20 years. The color doesn’t stay. It washes out within a week. I do not recommend this. I recommend going to your nearest beauty store and continue buying the hair dye that you’ve been loyal to. Try something new, but I know I’m not gonna get my money back even though it says 100% guarantee.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Annette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Karen W.
julio 28, 2023
THERE IS NO WAY TO STOP THESE PEOPLE FROM SENDING YOU PRODUCT YOU DO NOT ORDER!!
PUBLICADO POR:
Karen W.
julio 28, 2023
E-Salon is a MONEY PIT!! You order ONCE from them and there is NO WAY IN HELL to contact them to CANCEL your order! If you want to be paying for the rest of your life for some shit you only wanted to try ONCE...then you are in the right place... E Salon will take you for your money without your permission and they do not give you a means to get it back or even CANCEL the damn order!!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Karen - Thank you for reaching out! I apologize for any confusion! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Debra D.
julio 28, 2023
Refunding your money
PUBLICADO POR:
Debra D.
julio 28, 2023
I will never do business with this company again. I urge all of you to reconsider in ordering. I was charged over $33 for a delivery that I was told I could send back via my mailman, and since our mailman has been with us for years when I handed him to package to be returned to the sender he took care of it as he always has. I have called the company twice trying to get my refund I have canceled my account of course and they're telling me they have not received the product back yet, this is been over one month ago. So evidently with this company the left hand does not know what the right hand is doing. So I'm out the money and for some reason I happen to send back online shopping a different product with another company and lo and behold they received it within 5 days. Stay away from these people if I were you
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deanne H.
julio 28, 2023
Terrible conartists
PUBLICADO POR:
Deanne H.
julio 28, 2023
Turn off my rebilling!! I hate your website you deliberately have it set up so it takes me around in circles so I can't stop the rebilling! You should be ashamed of your business structure! Conartists!!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Deanne! We are sorry for any misunderstanding with your Color Plan, and any inconvenience online. We just got back to you to help you further.
PUBLICADO POR:
Maite H.
julio 28, 2023
Decent Product Wrong Color
PUBLICADO POR:
Maite H.
julio 28, 2023
It is better than drugstore colors and it comes with a good amount of product. I have a lot of hair and was able to cover it all. However, it has dried my hair and the color has an orange tint which I wanted to avoid.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
PUBLICADO POR:
MARIE-CLAUDE S.
julio 27, 2023
Couleur
PUBLICADO POR:
MARIE-CLAUDE S.
julio 27, 2023
Bonjour, j'ai utilisé pour la première fois la coloration que vous m'avez envoyé. Rien à dire quant à la qualité des produits. Cependant, la couleur obtenue est trop foncée à mon goût. J'aurais souhaité une couleur plus claire, plus cuivrée, voire même du cuivré intense.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
MARIE-CLAUDE S. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration n'a pas complètement répondu à vos attentes. Nous souhaitons trouver avec vous une formule qui vous plaira. Nous allons vous contacter par email afin de remédier à cette situation. À très vite !
PUBLICADO POR:
Mornia R.
julio 27, 2023
Didn’t Perform Well
PUBLICADO POR:
Mornia R.
julio 27, 2023
I am not happy with my coloring kit. I used it and the color in the bottle wasn’t the color I ended up with. There wasn’t any Red/Copper once I finished, not even the many grays I have. It looked like I just dyed it a medium dark brown. My daughter went to the store and got a coloring kit and her results turned out really great and she ended up with the reddish copper color I was hoping my eSalon kit would provide for me. We both have brown hair, matter of fact, her natural brown is actually darker than my hair.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Mornia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Johanna G.
julio 27, 2023
Wrong color
PUBLICADO POR:
Johanna G.
julio 27, 2023
I said don't like color and anyway sending and pay for that. Ugh
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Johanna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Randi B.
julio 26, 2023
A little brassy
PUBLICADO POR:
Randi B.
julio 26, 2023
I love the highlighting but it came out a little brassy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Randi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Holly R.
julio 26, 2023
Not what I expected
PUBLICADO POR:
Holly R.
julio 26, 2023
Based on the answers that I provided and what I wanted, I did not get what I wanted. The color was so much darker than what I wanted and in my opinion did not compliment my skin tone at all. It actually played down my skin tone. I have had way better results from box color bought from a drugstore. The instructions were confusing and the only reason for the 2 stars that I rated were for the smell. It smells amazing!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Holly - We’re sorry to hear that your color came out darker than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color!
PUBLICADO POR:
Jesy T.
julio 26, 2023
A little disappointed
PUBLICADO POR:
Jesy T.
julio 26, 2023
It didn't cover my grays as well as I thought it would, considering the price of the product..
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jesy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mirjana T.
julio 25, 2023
Escroquerie
PUBLICADO POR:
Mirjana T.
julio 25, 2023
Bonsoir,
Je porte plainte auprès des consommateurs, j'ai bloqué mon paiement de 29,45 euros car en effet ma commande a coûté 11 euros. Rendre vous au tribunal
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mirjana T. - Merci de nous avoir contactés. Nous sommes désolés pour la confusion concernant vos achats. Lors de votre premier achat sur notre site, vous aviez bénéficié de nos promotions, uniquement valable grâce à l'Abonnement Couleur. L'Abonnement est très flexible et peut être modifié ou résilié à tout moment depuis votre compte ou en nous contactant. Nous vous avons contactés par email afin de vous aider et remédier à cette situation. Nous restons à votre écoute si besoin.
PUBLICADO POR:
Biene M
julio 25, 2023
1. Bestellung
PUBLICADO POR:
Biene M
julio 25, 2023
Das Produkt war sehr schön verpackt. Die Beschreibung vorzüglich.
Die Farbe fiel wesentlich dunkler aus. Deshalb würde ich eine Farbe heller wählen.
Leider habe ich vermutlich die Inhalsstoffe nicht vertragen und ich hatte anschließend über mehrere Wochen starken Haarausfall. Durch die Einnahme von einem Vitamin B-Komplex wurde der Haarausfall gestoppt. Bis jetzt sind die Haare aber nach wie vor sehr ausgedünnt. Daher kann ich die Färbung für empfindliche Menschen nicht empfehlen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Biene M - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Alexandra H.
julio 25, 2023
Just no
PUBLICADO POR:
Alexandra H.
julio 25, 2023
Flat color, too dark, too many requests for the correct color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amy B.
julio 24, 2023
Totally different colour to what I asked for
PUBLICADO POR:
Amy B.
julio 24, 2023
I asked for the same colour as in the pics I sent. I have very dark natural hair and it’s dyed red and the ends are pretty faded so quite light red. I like faded as it’s the only time I’ve ever had lighter hair. To note, my current red is red red. The dye I’ve been sent is plum. I didn’t realise this until it was developing in to a nice purple colour - I now have my unwanted very dark hair back with strong plum. Absolutely nothing like what I asked for. I’m just hoping it fades quickly and I can go back to my old dye :(
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Amy! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Penny W.
julio 24, 2023
Not dark enough
PUBLICADO POR:
Penny W.
julio 24, 2023
I thought it was going to be a darker red/brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Penny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy H.
julio 24, 2023
Does not work well with grays
PUBLICADO POR:
Amy H.
julio 24, 2023
I used this is the past, before gray hair. Worked great back then, but now that I’m mostly gray under my color, I have two toned hair. Brown up top and black the rest of the way. Even, with that being said, my hair doesn’t feel damaged and is still feeling healthy, which is why I gave it three stars. Still feel like I look ridiculous.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cheryl B.
julio 24, 2023
Didn't cover grays, very red
PUBLICADO POR:
Cheryl B.
julio 24, 2023
So frustrated
New color didn't cover grays and it made my hair red instead of blonde
Very disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca Q.
julio 24, 2023
Color not as expected
PUBLICADO POR:
Rebecca Q.
julio 24, 2023
I asked for a light subtle coppery/strawberry color and the dye I was sent made my hair much darker with no tones of red at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cassie W.
julio 23, 2023
Went from orange to dark orange..
PUBLICADO POR:
Cassie W.
julio 23, 2023
dark blonde went orange brassy.you recommended light brown..oh my sweet lord now a totally dark red brown..ouch. Im 73 and it does zip but make me lookI 10 years older. I STARTED WITH MY LAST PHOTO UGHHH
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Julie J.
julio 22, 2023
Lackluster grey coverage.
PUBLICADO POR:
Julie J.
julio 22, 2023
Mediocre results. The process was fine but the color is no better or worse than available boxed colors. The price wasn’t worth it for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
.
julio 22, 2023
Nie wiedero
PUBLICADO POR:
.
julio 22, 2023
Sorry, aber der Versuch war voll Mist.
Kann ja sein das so viele davon begeistert sind ....... ich auf keinen Fall.
Habe die Annahme der zweiten auch verweigert.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alice G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Elaine F.
julio 22, 2023
Disappointed
PUBLICADO POR:
Elaine F.
julio 22, 2023
The first time I used my colour it was amazing but now it doesn’t seem anything like it.It doesn’t last as long before it fades I leave on the correct time use shampoo and conditioner for coloured hair but it still fades so fast
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle G.
julio 21, 2023
Great Coverage but
PUBLICADO POR:
Michelle G.
julio 21, 2023
Covered all of my grey but made my hair feel so dry. I will not use it again i'm afraid
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elisabeth Z. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Bestellung bei Ihnen noch nicht eingetroffen ist! Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Rachel J.
julio 21, 2023
Did not work!
PUBLICADO POR:
Rachel J.
julio 21, 2023
I followed the instructions exactly like they said. Was very disappointed at the results. All the color rinsed out and went down the drain along with my money
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mandy Q.
julio 20, 2023
This dried out my hair
PUBLICADO POR:
Mandy Q.
julio 20, 2023
Normally, my hair feels shiny and glossy after colouring it and it's very dry and flat looking.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Mandy! We are sorry to hear that your hair feels dry and flat after coloring. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Sharon P.
julio 20, 2023
Colour is great
PUBLICADO POR:
Sharon P.
julio 20, 2023
The colour was lovely just expected it to last longer than shop brough but unfortunately the grey appeared just as quick
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you are disappointed by the grey coverage, and we thank you for letting us know. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bernadette O.
julio 20, 2023
Not long lasting
PUBLICADO POR:
Bernadette O.
julio 20, 2023
I was looking for coverage of my grey hair...grey was covered for about 5 days....very upset
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Bernadette - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cristina M.
julio 19, 2023
Does not last
PUBLICADO POR:
Cristina M.
julio 19, 2023
After 2 washes the color is gone. Very disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Abby L.
julio 19, 2023
Not quite what I asked for.
PUBLICADO POR:
Abby L.
julio 19, 2023
I LOVED the color I got the first time. I tried asking for that color back, but because I needed to change the folor of the roots to a little bit of darker color they told me they had to change the ends as well. I do not understand that!
This time I'm not happy, once again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Abby - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Valerie S.
julio 19, 2023
Not enough Grey coverage
PUBLICADO POR:
Valerie S.
julio 19, 2023
Not enough color to cover my hair. Esp the Grey! Plus it's not as red as I like it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Valerie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joan W.
julio 19, 2023
Color
PUBLICADO POR:
Joan W.
julio 19, 2023
Poor gray coverage, roots faded out to red, resulting in my having 3 colors of hair--gray roots after 2 weeks, then faded red, then brown. I have taken to wearing hats.
I have sent pictures of my tri-color hair 3 times now, and still not getting the right color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kay H.
julio 19, 2023
Not Good With Grey Hair
PUBLICADO POR:
Kay H.
julio 19, 2023
This is the second time I've used esalon hair coloring. It absolutely does not cover my grey hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kay - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
marie-rose D.
julio 18, 2023
Decu
PUBLICADO POR:
marie-rose D.
julio 18, 2023
Couleur plus foncé alors que je voulais plus claire
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marie-Rose - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. En examinant votre compte, nous constatons que nos équipes vous ont déjà assistée et nous serons ravis de modifier votre formulation. Votre satisfaction est très importante pour nous ; nous vous invitons à nous appeler pour plus d'assistance, nos coloristes sont à votre disposition !
PUBLICADO POR:
Ashley H.
julio 18, 2023
Horrible doesn’t even describe it
PUBLICADO POR:
Ashley H.
julio 18, 2023
I took the quiz and told the company I have blonde hair with some brassy pieces I wanted to LIGHTEN. I received dark brown hair color and have completely messed up my hair. I don’t understand how they could get it so wrong. I have a wedding out of town this weekend and have to leave tomorrow and I just can’t wait to take pictures!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa A.
julio 18, 2023
You do not allow customers to cancel auto ship.
PUBLICADO POR:
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa A.
julio 18, 2023
You do not allow customers to cancel auto ship
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
A - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fadela D.
julio 17, 2023
Problème de réception
PUBLICADO POR:
Fadela D.
julio 17, 2023
Bonjour je n ai toujours pas reçu mon produit après 10j. Cela est anormal. Il ne faut pas être pressé!!!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Faela - Merci pour votre message ; nous sommes désolés d'apprendre que vous n'ayez pas reçu votre commande. Nous venons de vous envoyer un email avec plus d'informations sur votre commande, nous restons à votre disposition pour tout renseignement et assistance !
PUBLICADO POR:
Bobbie L.
julio 17, 2023
Hate it
PUBLICADO POR:
Bobbie L.
julio 17, 2023
My color was to be dark brown after use it my color is red
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Bobbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dania L.
julio 17, 2023
Do not recommend
PUBLICADO POR:
Dania L.
julio 17, 2023
Really bad didn’t came the was it was supposed to be it even dark more my hair really bad experience 0-10 I give a -10
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dania - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
AAAA
julio 16, 2023
Not at all what I asked for
PUBLICADO POR:
AAAA
julio 16, 2023
Way too dark, way too brown, doesn't look at all like the photo I sent my "stylist" (which btw you don't get a designated person. I replied to the email sent by my alleged stylist, and someone else entirely replied, because it's just a Zendesk ticketing system of random support employees who probably have no experience in hair color at all). Thankfully I got the demi which in theory will wash out. I won't be trying this again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
AAAA - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jake T.
julio 15, 2023
Beware of eSalon's Poor Customer Service and Misleading Practices
PUBLICADO POR:
Jake T.
julio 15, 2023
I must express my extreme disappointment with eSalon's subscription service. After deciding to try their color plan, I quickly realized it wasn't for me and promptly requested a cancellation before the next charge. Despite this, I was still charged for an unwanted order, and the second shipment was on its way.
I reached out to their customer service, expecting a straightforward resolution, but their response was utterly unacceptable. Not only did they fail to acknowledge their mistake, but they also didn't provide any assurance that my returned item was received or processed for a refund.
eSalon's so-called "Color Care Team" offered no sympathy for their error, instead suggesting I keep the unopened color for an indefinite period. Why should I keep something I never wanted in the first place?
The worst part is their slow refund process, claiming it may take up to 10 days after receiving the return to issue the refund. This is an outrageous delay for an item I never ordered and returned promptly.
I'm deeply dissatisfied with eSalon's lack of accountability, misleading practices, and disregard for their customers' time and money. Their customer service has proven to be unhelpful and unresponsive, making me regret ever trying their service.
I strongly advise potential customers to steer clear of eSalon's subscription service, as they do not value their customers' satisfaction and employ questionable business practices. Save yourself the frustration and find a more reputable and customer-centric haircare provider.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jake - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of ou Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shabana N.
julio 15, 2023
Grey not covered
PUBLICADO POR:
Shabana N.
julio 15, 2023
Grey not covered
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Shabana! We are sorry to hear that your greys haven't been colored. Please check your email, we just got back to you to help you further.
PUBLICADO POR:
Viola S.
julio 15, 2023
color
PUBLICADO POR:
Viola S.
julio 15, 2023
I've been doing well with eSalon for a while but my most recent color turned out looking a little too light and washed out. I'm not sure if someone else mixed the formula but it was different from the usual color. I need a little more tone or something.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Viola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Eva R.
julio 15, 2023
Gray Hair
PUBLICADO POR:
Eva R.
julio 15, 2023
This product does not cover gray hair very well. I am very disappointed in this product. It’s too bad because my hair looks so shiny but the whole point if Cole ring my hair is to cover my gray hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Eva - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karin R.
julio 15, 2023
Farbe deckt schlecht und hat einen Rotstich ergeben
PUBLICADO POR:
Karin R.
julio 15, 2023
Farbe war recht flüssig und schwer aufzutragen. Ergebnis enttäuschend - Farbe deckt schlecht und hat einen Rotstich. Absatz wurde heller als die Länge.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karin R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
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