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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Dori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kathryn C.
septiembre 1, 2023
DO NOT PURCHASE
PUBLICADO POR:
Kathryn C.
septiembre 1, 2023
The product is not good itself, but my bigger issue is with customer service. After being told my membership was cancelled, on the phone with the company, I was charged and sent a box. They refused to give me a return label and told me just to return to sender and mark it undeliverable. After several attempts it was just redelivered. They still refused to provide a shipping label, even the postal workers told me this company was trying to scam me out of a return. After not getting the box back, I still haven’t received a refund. Terrible. Will never work with this company again and have already warned others about them.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Kathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margaret D.
septiembre 1, 2023
Terrible
PUBLICADO POR:
Margaret D.
septiembre 1, 2023
My hair was supposed to be a dark purple; it's red. This is my second tempt at achieving the color I requested and it was an epic fail. I've sent an email about a refund, it had gone unanswered.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Margaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Micki C.
agosto 31, 2023
Made hair darker
PUBLICADO POR:
Micki C.
agosto 31, 2023
The color was supposed to make my hair lighter but it made it darker. I'll stick to the store brands if I'm not getting done professionally. Now I have to pay hundreds of dollars to fix my hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Micki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sabine M.
agosto 30, 2023
Haarfarbe
PUBLICADO POR:
Sabine M.
agosto 30, 2023
Ich wollte meine Haarfarbe Anpassen.EtwasHelleres rot.es kommt keine Reaktion auf meine Email.Zuvor bekam ich am gleichen Tag ne Email. Diesesmal nicht obwohl ich ein Abo habe.ich möchte diesesmal wirklich die richtige haarfarbe.Jedesmal ist es zu dunkel.Der Service lässt zu wünschen übrig Man muss doch auf Kunden eingehen.so Nicht!!!!
Icv werde heute kündigen.Ich habe die Nase voll.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Rita M.
agosto 30, 2023
Farbe fällt zu dunkel aus
PUBLICADO POR:
Rita M.
agosto 30, 2023
Farbe ist zu dunkel.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rita M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kimberly L.
agosto 29, 2023
1st time using - LOVE the hair color and rinse....grays...not so much.
PUBLICADO POR:
Kimberly L.
agosto 29, 2023
Got some beautiful color for most of my hair. The gray roots didn't seem to get covered and I left it on longer than indicated. So ordered root powder but really would like to have the permanent color work for the whole head of hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Zayda C.
agosto 29, 2023
Itchiness and dried scalps
PUBLICADO POR:
Zayda C.
agosto 29, 2023
Even though the color wasn’t the one I ordered it wasn’t bad at all. My hair is shiny but my scalp started to itch…everywhere! The hair color when I was applying smelling so strong. Whatever concoction they’re using they need to adjust. Is there anything I can put in my scalp to stop itching
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Zayda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Ssssddddd
agosto 28, 2023
Adjust color
PUBLICADO POR:
Ssssddddd
agosto 28, 2023
No more color needed !! Delete my plan!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Evelyne M.
agosto 26, 2023
BAD AMONIAC SMELL
PUBLICADO POR:
Evelyne M.
agosto 26, 2023
I did not even put in on my hair, the amoniac smell was just too strong!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Evelyne M. - Thank you for taking the time to share your feedback with. We are so sorry for the discomfort during your hair colour application. Some of our formulas contain ammonia and has a strong smell. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Anke G.
agosto 26, 2023
enttäuscht
PUBLICADO POR:
Anke G.
agosto 26, 2023
Ich habe die Coloration heute angewendet. Das Gute: der Farbton ist wie beschrieben.
Das nicht so Gute: es fällt viel Müll an, die Farbe glänzt nicht so wie bei anderen Colorationen, ich habe sehr kurze Haare und verwerfe zu viel.
Alles in allem, bin enttäuscht vom Preis Leistungsverhältnis. Nehme wieder meine übliche Coloration. Schade
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anke G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sian B.
agosto 25, 2023
wouldn’t recommend
PUBLICADO POR:
Sian B.
agosto 25, 2023
I had seen so many mixed reviews on this but thought I’d give it a go anyway.
The colour hasn’t took at all on my hair and I’m still left with the same colour hair as I started.
Wouldn’t recommend!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Andrea - We truly value your feedback. Upon reviewing your profile we see that you are already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Louise F.
agosto 25, 2023
where's the copper
PUBLICADO POR:
Louise F.
agosto 25, 2023
There wasn't enough copper. it was brown however i expected more blends I felt like i was wearing a wig or poor color/ cheap outcome
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Louise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa-Marie
agosto 25, 2023
Ungewollte Typberatung erhalten.
PUBLICADO POR:
Lisa-Marie
agosto 25, 2023
Ich bin sehr unzufrieden mit der von Ihnen gewählten Farbe. Das ist kein gutes Konzept! Ich habe die Mail, dass ein Colorist eine andere Farbe für mich gewählt hat die angeblich besser zu mir passen würde erst gelesen, als die Farbe schon drauf war - ich dachte ich lese nicht richtig und musste dabei zusehen wie meine Haare immer dunkler geworden sind 😮 Ich habe NICHT um eine Typberatung gebeten! Warum wird so übergriffig gehandelt und einfach eine neue Farbe ausgesucht, obwohl man sich überhaupt nicht kennt und niemand nach den Wünschen gefragt hat?! Ich finde es absolut unmöglich, dass man aktiv den Kontakt zu eSalon suchen muss um die Haarfarbe geliefert zu bekommen die man sich selbst vorher ausgesucht hat 😡 Die jetzige Farbe ist insgesamt zu viel dunkel, besonders die Ansatzfarbe. Ich hätte viel weniger braun dafür viel mehr Kupfer bevorzugt. Der Farbton ist überhaupt nicht meins und sieht schrecklich unnatürlich aus.
Ich wollte ein Intensives Kupfer, denn das war vor ein paar Jahren meine gewollte Typberatung. Ich identifiziere mich sehr mit dem Kupferton. Umso öfter ich auf Menschen in meiner Umgebung treffe um so Unglücklicher werde ich mit der neuen Farbe, da ich zu hören bekomme, dass das nicht ich bin und die Farbe überhaupt nicht zu mir passt 😫
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa-Marie - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Paula D.
agosto 24, 2023
Color review
PUBLICADO POR:
Paula D.
agosto 24, 2023
Color doesn’t last or cover gray ! Cancel order .
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Paula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marie V.
agosto 24, 2023
Incompréhension
PUBLICADO POR:
Marie V.
agosto 24, 2023
Comment osez vous faire la pub pour un produit et par la suite me prélever de l argent sans mon autorisation, à aucun moment je vous ai donné mon consentement, j ai testé vos produits mais aucun effet sur mes cheveux
Je ne veux plus de vos produits, je vous ai payé
et pas 2 suite arrêtez vos prélèvements automatiques sur mon compte PayPal
Je suis très en colère, comment vous faites pour arnaquer les gens de cette manière,, je vous ai rien demander, l inflation c est pour tout le monde.
ARRÊTEZ VOS PRÉLÈVEMENTS AUTOMATIQUES IMMÉDIATEMENT
Ce n est pas possible de jouer avec la confiance des gens comme sa.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie V. - Merci pour votre commentaire. Nous sommes désolés pour cette confusion. Lors de votre premier achat sur notre site, vous aviez bénéficié de nos offres d'Abonnement. Vous pouvez également faire une commande unique sans réduction si vous le souhaitez. L'Abonnement Couleur est très flexible et peut être modifié, résilié ou activé à tout moment depuis votre compte. Nous allons revenir vers vous par email afin de vous aider.
PUBLICADO POR:
Grecea D.
agosto 23, 2023
Nicht zufrieden
PUBLICADO POR:
Grecea D.
agosto 23, 2023
Ich bin leider mit dem Ergebnis nicht zufrieden die Farbe entspricht nicht meine Erwartungen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Grecea D. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Cheryl D.
agosto 23, 2023
Disappointed with color
PUBLICADO POR:
Cheryl D.
agosto 23, 2023
I did not care for the color or coverage. I have done my hair at home for years using a brand I can buy at store. The esalon color was dull and did not blend grays. Harder to use also. Sorry would not use again
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Cheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Claudia M.
agosto 23, 2023
Keine Grauabdeckung
PUBLICADO POR:
Claudia M.
agosto 23, 2023
Hatte mir mehr erhofft,speziell die Grauabdeckung an den Schläfen und die seitlichen Bereiche. Ich habe mich strikt an die Anweisungen gehalten.Schade, vielleicht muss ich es länger einwirken lassen. Ich hoffe, ich bekomme hier noch eine Info.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claudia M - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit der Grauabdeckung unzufrieden sind. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Martha A R.
agosto 23, 2023
Unfortunate outcome
PUBLICADO POR:
Martha A R.
agosto 23, 2023
The color is beautiful but it was everything I requested to avoid. I requested to stay away from red and not too dark. On the plus side, it covered my grays but now I have a color that I dislike. In other words, I paid for a color that I wanted to avoid.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Martha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Renée A.
agosto 22, 2023
Uneven colour
PUBLICADO POR:
Renée A.
agosto 22, 2023
I am very disappointed with the result. While the root color was clearly modified to my request (darker, less copper) and turned out really beautiful, the colour for the length is practically the same as before and now I have two different colors on my head. It's giving me a heavy "outgrown roots" kind of look and I don't like it at all. I don't understand why the colour for the length is such a different shade from the roots and why this wasn't adjusted.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
NADINE A. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que votre coloration vous a déçue. Nos Experts Coloristes vont faire en sorte d'ajuster votre formulation selon vos besoins afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus de détails.
PUBLICADO POR:
Kelly P.
agosto 21, 2023
Waste
PUBLICADO POR:
Kelly P.
agosto 21, 2023
Although I love the color, I’d rather go gray and lose all the waste that comes in the box. I don’t order as often as I used to because I can buy just the color in local salon here, without all the extra “stuff” that goes to waste. An option for JUST the color would be wonderful. When I called about this, I was told to donate the extras to a homeless shelter. Think about that for a minute.
Also, gray coverage is difficult. Color is beautiful, but fades within the week.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
billie C.
agosto 21, 2023
Color came out red -
PUBLICADO POR:
billie C.
agosto 21, 2023
I don't know what happened to this company - it used to be right on but the last order was too red, they graciously made another suggestion and I had the same problem.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Billie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa W.
agosto 21, 2023
Not enough color
PUBLICADO POR:
Melissa W.
agosto 21, 2023
Informed you that there was not enough color for my hair thickness, and was sent an email that a free additional set would be sent that I never received. Jut got another shipment with the same amount.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Melissa - We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Carmela E.
agosto 20, 2023
Just like every other store bought color, just more expensive
PUBLICADO POR:
Carmela E.
agosto 20, 2023
I specifically asked my "color specialist" for a medium brown that did not turn reddish brown after a couple of weeks. Sure enough, I spent twice as much on this scam and the exact same thing happened. Unfortunately, I forgot to cancel (the same scam everyone uses, "try it for $10!" but that mistake is on me). Turns out that there is a way to prevent this, a real colorist did my hair and, for the first time ever it didn't turn red. Apparently, anyone who has ever taken a color class knows how to do this. This product is garbage, it faded faster than even the store brands that I have purchased over the years for less money and they must have poured the same boring medium brown formula into the bottle marked "custom designed just for you!!!!!" Don't waste your money. Go to a real colorist who will then tell you exactly how to mix your color at home -- mine did, but I go back to her because unlike this ridiculous company, I trust her to take my concerns seriously.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carmela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karena A.
agosto 20, 2023
Disappointed
PUBLICADO POR:
Karena A.
agosto 20, 2023
I've very disappointed in this company. I paid high price in the end only receiving start up kit. Never my rest ongoing. So I called speak to someone an I was told they sent out the product an this. Was there last time they will be sending out free stuff to me. And I said man that's not what I'm expecting I want to be getting what I paid for. And as it stands still the second time around nothing has come to me except for one round of the product that I paid for way more. Very disappointed nervous to even try what they sent me because now I'm not going to have anything to do with the company that's going to accuse me of trying to get free product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Franziska G.
agosto 19, 2023
Ich sehe aus wie die noch grauere Nachbarsmaus der kleinen grauen Maus.
PUBLICADO POR:
Franziska G.
agosto 19, 2023
Ich habe gerade geweint beim Haare trocknen. Wenn ich meine Naturhaarfarbe hätte zurückhaben wollen, hätte ich mir das färben einfach klemmen können. Die teuer blondierten Strähnchen, damit man einen leuchtenden kupferton drüber färben kann... sehen jetzt kackbraun aus... ohne auch nur einen Hauch vom gewünschten Kupfer zu enthalten. Ansonsten ist alles top... nur das wichtigste, die Farbe ist halt zum heulen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Franziska G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sabine T.
agosto 19, 2023
Nicht für Locken?
PUBLICADO POR:
Sabine T.
agosto 19, 2023
Ich mochte die gleichmäßige Coloration meiner Haare. Leider würden meine Haare stark geschädigt. Die Colorarion hat bei mir starke Trockenheit und Haarbruch verursacht. Leider möchte ich deshalb keine weiteren Sendungen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine T.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass wir mit der Anwendung des Produktes Ihren Erwartungen nicht entsprechen konnten. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Nicola S.
agosto 19, 2023
Didn't work for me
PUBLICADO POR:
Nicola S.
agosto 19, 2023
I have ginger roots and meh hair on rest. Gonna have to sort it out some how.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Nicola! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Claudia D.
agosto 18, 2023
Hat mir nicht ganz so gut gefallen
PUBLICADO POR:
Claudia D.
agosto 18, 2023
Die Farbe hat sehr stark gerochen und der Dampf hat in den Augen gebrannt. Nach der nächsten Wäsche hatten meine Haare auch keinen Glanz mehr. Eigentlich dachte ich , dass mein Abo schon gekündigt war. Das hatte ich schon gleich nach der ersten Bestellung angeklickt, hat komischer Weise nicht geklappt, denn nun habe ich eine neue Versandbstätigung erhalten. Das nervt mich gerade. Ich hoffe das es nun geht, habe das Abo wieder abbestellt, es kam wieder die Nachricht ,ihre Bestellung ist schon versendet worden, aber kein Hinweis dass das Abo beendet ist.............nach vielen hin und her, habe ich es geschafft , prima. Die 2 Punkte gebe ich für das Paket insgesamt, Pinsel,Handschuhe, Hautschutz das war ok.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claudia D.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte teilen Sie uns eine Bestellnummer an die folgende E-Mail-Adresse [email protected] mit, damit wir Ihnen weiterhelfen können.
PUBLICADO POR:
Judy F.
agosto 18, 2023
I am not happy with the coverage of gray with my hair care product from you. Th
PUBLICADO POR:
Judy F.
agosto 18, 2023
I wish to cancel my hair color products from you. Please not ship May next shipment.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Judy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Josiane B.
agosto 17, 2023
Coloration sur demande
PUBLICADO POR:
Josiane B.
agosto 17, 2023
Je n' ai pas su faire la coloration car cela sentait tellement fort l ammoniaque que j' ai préféré jeter le produit
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Josiane B. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous n'avez pas utilisé votre coloration. Nous proposons également des formules sans ammoniaque. Nous allons vous contacter afin de vous aider et trouver une solution. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Angela G.
agosto 17, 2023
Again not the right color...
PUBLICADO POR:
Angela G.
agosto 17, 2023
Sent pictures for the color I wanted.....not even close and the 2 bottle don't even match up well.....kinda pissed.....again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Samantha K.
agosto 17, 2023
A lot darker than I thought
PUBLICADO POR:
Samantha K.
agosto 17, 2023
I was so excited to receive my colour box last night, so of course I had no patience and did my hair last night.
However, I was in shock after washing my hair because it is a lot darker than in the pictures its like a dark brown not a medium brown with golden bits. So a little disappointed.
But other than that it arrived quickly, and it does exactly what it says so I will definitely being getting my hair colour from here again but not this colour.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claudia V.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Kayleigh M.
agosto 16, 2023
Did not work
PUBLICADO POR:
Kayleigh M.
agosto 16, 2023
only turned the highlighted parts of my hair bright red
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kayleigh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Barb F.
agosto 15, 2023
Too dark
PUBLICADO POR:
Barb F.
agosto 15, 2023
The color I received is way too dark for me. While the color on my hair is rich, it does not look right with my skin tone, it does not look natural.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Barb - We're truly sorry that our hair color did not provide your desired color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sharon K.
agosto 15, 2023
3rd time a charm - no!
PUBLICADO POR:
Sharon K.
agosto 15, 2023
I need to cancel any forthcoming shipments of your products. I’ve tried three times and even sent exact formula my hairdresser uses. And you charged me! Went from gold to ash so I’m not sure I could recommend to others.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jacqui K.
agosto 15, 2023
Trial Number 1
PUBLICADO POR:
Jacqui K.
agosto 15, 2023
This was the first time I have used E Salon hair color. I do have a few grey hairs at my temples and the color really didn't pick them up. Also, the color that was chosen for me was nice, but it left my hair looking brassy or having a lot of red tones. I would prefer not using purple shampoo every time I wash my hair!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jacqui - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tonia S.
agosto 15, 2023
Haven’t even used it and I’m already disappointed
PUBLICADO POR:
Tonia S.
agosto 15, 2023
I placed my first order no problem. It arrived today and the color apparently leaked all over everything in the package. I took photos and logged into my account to figure out where to upload photos of the damaged order as well as to stop future orders. I don’t see anywhere to contact anyone besides to call and I don’t see any option to stop future orders. Horrible first experience.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tonia - We’re so sorry to hear your order arrived damaged. Please keep your eye out for an email from us. We truly appreciate your feedback.
PUBLICADO POR:
Beveley S.
agosto 15, 2023
Colour not suitable
PUBLICADO POR:
Beveley S.
agosto 15, 2023
I chose a colour that said natural gold. Picture showed dark reddish colour. The actual colour is black. I'm not happy with it. The quality is good though.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jacqueline J. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous soyez déçu par les résultats de votre coloration. Nos coloristes souhaitent y remédier et vous aider. Nous vous avons contacté par email pour plus de détails.
PUBLICADO POR:
Jacqueline C.
agosto 14, 2023
Gray
PUBLICADO POR:
Jacqueline C.
agosto 14, 2023
Did not cover gray
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alicia M.
agosto 14, 2023
I hope mine was formulated wrong.
PUBLICADO POR:
Alicia M.
agosto 14, 2023
What I wanted was NOT what came out. I am a copper/blonde/ strawberry blonde & what I ordered was that color too to bring back my youth hair colors. What I got....a magenta type color. It was horrible. I washed my hair in dandruff shampoo mixed w Emergen C vit powder that evening then the next day to remove the product. Never again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lucy K.
agosto 13, 2023
Colour not as per my photo
PUBLICADO POR:
Lucy K.
agosto 13, 2023
The colour was not as per photo that I’d sent. Also, it was sent to the wrong address. I’ve checked my account & it was sent to an old work address, when the shipping address on my account is my home address & correct. There was not enough red in my colour so my hair now looks purple! Very disappointed. Also, after a lotof searching I was unable to contact customer services to give them this feedback…… not the best, sadly.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lucy! We apologize for the inconvenient with your color and the delivery. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
JoAnn H.
agosto 13, 2023
There was too much red.
PUBLICADO POR:
JoAnn H.
agosto 13, 2023
I wanted more of a copper golden color. There was entirely too much red in this selection. I wanted more of a brown with copper but since that is not working out, I would have to go to a golden-brown shade.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
JoAnn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Melissa L.
agosto 13, 2023
It wasn't the color I was thinking of.
PUBLICADO POR:
Melissa L.
agosto 13, 2023
My roots turned light blond and my hair turned brown? Am I thinking of wrong color?. I really hate it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Sheila I.
agosto 13, 2023
Cancel subscription
PUBLICADO POR:
Sheila I.
agosto 13, 2023
Did not work well!!!! Please cancel subscription!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jay T
agosto 12, 2023
Why is my hair dark pink 😭
PUBLICADO POR:
Jay T
agosto 12, 2023
I ordered this months ago but I had the exact same hair colour as my original photos. I followed the instructions but when I was mixing it it looked more on the pink side. I assumed it was just not oxidised or something and trusted the process. I ended up with dark pink hair and lighter pink at ends (I assume the ends are because my hairs more dead there). Ended up in tears and had to run to Asda to get dark red dye in hopes that would help. I was aiming for a copper/auburn with my original purchase (which the shampoo appears to be) and now I don’t know how I could possibly fix it. Does it run out of date or something? I can’t see dates written on the boxes 😢 help please
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jay! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Buttercup
agosto 12, 2023
Expecting to last longer
PUBLICADO POR:
Buttercup
agosto 12, 2023
The color was and still is in some places gorgeous! Unfortunately, the initial color only lasted maybe 4 weeks instead of the close to 8 it said it would. My gray/white did not cover as I had hoped. Followed the directions fully, unfortunately it just did not stay.☹️.
However, my curly hair is curlier than ever and I am loving that!!!😄
I am not sure if all this happened because menopause has decided to make an appearance or the coloring just didn’t work🤷🏻♀️.
I have another box and will be trying to color again. Hopefully the results will be different🤞🏼.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Buttercup - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Marci M.
agosto 12, 2023
Still not
PUBLICADO POR:
Marci M.
agosto 12, 2023
Still not rich enough and faded very quickly.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Marci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristin L.
agosto 10, 2023
Colour faded arter 2.nd wash
PUBLICADO POR:
Kristin L.
agosto 10, 2023
This was a terrible colour! After the second wash, my roots are almost back to original colour and my ends are totally dull and shineless. So disappointed!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kristin L. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you to find a resolution and have your hair looking is very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lauren M.
agosto 10, 2023
Too expensive
PUBLICADO POR:
Lauren M.
agosto 10, 2023
The product is fine but not $35 fine. Will be canceling this time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lauren - We’re truly sorry that our pricing did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa S.
agosto 10, 2023
Not really the colour I wanted
PUBLICADO POR:
Lisa S.
agosto 10, 2023
Lovely product just not thr colour I was expecting maybe my fault. I've found it's also lightened really quickly but my hair felt lovely after.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lisa: We are sorry to hear that the color wasn't as expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Madalina T.
agosto 10, 2023
Didn’t work I’m afraid
PUBLICADO POR:
Madalina T.
agosto 10, 2023
I had 3 requirements, none was fulfilled. I’ve asked for nothing close to black, because I hate black hair. Also asked for nothing reddish/copper in my colour, and to cover the greys. I got a reddish black, way too dark than my hair colour, nothing ashy/cold, as I have requested, and didn’t cover my greys. Absolutely disappointed. The only thing that I really liked about your products, it was the shampoo. But I wasn’t looking for a good shampoo. Not interested to buy this again.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Madalina; We are sorry to hear that your color wasn't as expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Mary H.
agosto 9, 2023
It arrived was it’s only positive.
PUBLICADO POR:
Mary H.
agosto 9, 2023
When mixing the dye it became hot then foaming. It ruined a living room chair since I couldn’t react quickly enough to the chemicals. It’s nice to have the extras but the dye is a nightmare!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christie Renegar R.
agosto 9, 2023
Green
PUBLICADO POR:
Christie Renegar R.
agosto 9, 2023
I loved the packaging, the simple instructions, and the way it didn't smell bad.. however after it dried my hair has such a green tint to it I am going to have to re-do it to make it work!!!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Christie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Zoe M.
agosto 9, 2023
warm brown instead of neutral
PUBLICADO POR:
Zoe M.
agosto 9, 2023
I selected a color, but the colorist changed it so i went with their suggestion. Its much warmer than i typically like. not going to order again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zoe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stephanie S.
agosto 9, 2023
THEY MAKE IT HARD TO CANCEL
PUBLICADO POR:
Stephanie S.
agosto 9, 2023
While I am happy with the haircolor, I am NOT happy with the way they make it hard to cancel your subscription. Not sure I want to continue to purchase from a shady company like this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katherine S.
agosto 9, 2023
Didn't cover grey roots
PUBLICADO POR:
Katherine S.
agosto 9, 2023
I left die on roots for the time I was told to and then covered the rest of my hair. The roots didn't take so now left with longer white roots to cover next time but will leave on for longer and use more product on roots.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Katherine! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Leslie L.
agosto 8, 2023
It came out much darker than expected
PUBLICADO POR:
Leslie L.
agosto 8, 2023
By itself I'm sure it's a great color, however the color I picked was a couple tones lighter online (and than my current hair color) but it actually turned my hair much darker. It seemed that the tones are much darker than labeled. The label said this is in the medium brown range but it turned my hair more dark brown and not what I was expecting. I will say that the quality did seem better than the normal box hair dyes from the store.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
HI Leslie! We are sorry to hear that your color came out darker than expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Alice W.
agosto 8, 2023
If this is light brown Im colour blind
PUBLICADO POR:
Alice W.
agosto 8, 2023
After the last dye which was meant to be mid ash brown came out black, I was advised this time the formula had been adjusted to light ash brown. Still very very dark! Really disappointing
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Alice! We are sorry to hear that your color came out darker than expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Nadine C.
agosto 7, 2023
Leider gar nicht mein Farbton
PUBLICADO POR:
Nadine C.
agosto 7, 2023
Leider entspricht der gelieferte Ton überhaupt nicht meinen Erwartungen. Ich hatte vorher einen goldenen Ton und wollte es aschig haben. Leider ist es jetzt noch goldenen, sogar rötlich geworden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nadine C.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
maricel B.
agosto 7, 2023
I dont like it
PUBLICADO POR:
maricel B.
agosto 7, 2023
I dont like it
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maricel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ekaterina B.
agosto 7, 2023
Nicht gut
PUBLICADO POR:
Ekaterina B.
agosto 7, 2023
Die Farbe ist nicht so gut 😔
Nach eine Woche steht nicht mehr auf dem Kopf!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ekaterina B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Maria P.
agosto 7, 2023
Schlimm
PUBLICADO POR:
Maria P.
agosto 7, 2023
Sah schlimm aus
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maria P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Gia B.
agosto 7, 2023
Horrible experience!
PUBLICADO POR:
Gia B.
agosto 7, 2023
Close my account!
Close my account! Close my account! Close my account! Close my account! Close my account! Close my account!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Swetlana D.
agosto 6, 2023
Grauen Haare
PUBLICADO POR:
Swetlana D.
agosto 6, 2023
Leider bei mir werden die grauen Haare nicht richtig bedeckt.
Ich möchte keine mehr Haar Farbe bekommen haben. Was muss ich machen um keine Päckchen bekomme?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Swetlana D.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
sylvie P.
agosto 6, 2023
vraiment pas mal...mais
PUBLICADO POR:
sylvie P.
agosto 6, 2023
pas assez de produit pour terminer ma dernière longueur
le ROUGE n'est pas assez flamboyant à mon gout..
les 2 échantillons de shampoing ne peuvent rivaliser avec la longueur et l'épaisseur de mes cheveux!!
l'odeur d'ammoniaque est virulente
j'ai juste fais une première commande pour tester vos produits, en aucun cas je n'ai signé pour un quelquonque abonnement..
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
sylvie P. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous ne soyez pas totalement satisfaite de votre coloration. Nous souhaitons trouver y remédier. Nous vous avons contacté par email pour plus d'information. Si vous avez des questions, n'hésitez pas.
PUBLICADO POR:
Mme Emmanuelle D.
agosto 6, 2023
Je suis rousse !
PUBLICADO POR:
Mme Emmanuelle D.
agosto 6, 2023
Joli envoi, pas trop cher la première fois, mais le résultat quelle déception ! J'ai commandé blond cendré, j'ai respecté à la lettre les instructions, résultat je cherche désespérément le cendré, je suis repartie acheter des produits bleus, donc au final ça fait très cher, je continue à acheter en grande surface, pas donné mais au moins quand on choisit cendré c'est pas roux !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mme Emmanuelle Der Aprahamian D. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que votre coloration vous a déçue. Notre garantie de satisfaction est primordiale pour nous et nous souhaitons trouver une solution. Veuillez vérifier vos emails pour plus d'information concernant les prochaines étapes.
PUBLICADO POR:
Smiley
agosto 5, 2023
Unhappy with product
PUBLICADO POR:
Smiley
agosto 5, 2023
Wanted dark blonde with highlights and got dark blonde for roots only
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Smiley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Stephanie L.
agosto 4, 2023
Horrible
PUBLICADO POR:
Stephanie L.
agosto 4, 2023
I have contacted E Salon 3 times, once the day I colored, again about a week later and then again with the “tell us” email. No response from anyone. The color did not do anything for grey coverage which was my biggest issue, it ended up being much lighter than it should have been and looks horrible. Much lighter than the color showed. It looks worse now than it did with grown out greys. It feels so damaged at this point and it did not feel this way before this color or after any other coloring I have done in the past which was at least a year before this coloring. Completely unsatisfied and just wanted them to remake a better color with the grey coverage it should have but nobody has responded or even bothered to email back to me reaching out 3 times since coloring.
I love the ease of Esalon, the set up is great, but they missed the mark seriously this time and I would like it fixed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Willie G.
agosto 4, 2023
Dull color no shine
PUBLICADO POR:
Willie G.
agosto 4, 2023
I’m not happy with this color hair is dry dull no shine
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Willie - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Megan C.
agosto 4, 2023
Just okay
PUBLICADO POR:
Megan C.
agosto 4, 2023
The ordering process was easy, my stylist was very helpful, and applying the color was easy, but the color is just okay. Usually when I color my hair or have it colored, there's a noticeable difference and my hair is shiny. I barely noticed any change and my hair is still dull. Plus, it faded super fast despite using products safe for color, never going in the sun, and washing my hair no more than 2 or 3 times per week. I don't think I'll be ordering again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Evelyn B.
agosto 4, 2023
Box said Medium Ash Blond, but hair is now Light to Medium Auburn
PUBLICADO POR:
Evelyn B.
agosto 4, 2023
My hair had a nice shine and healthy texture when I started. The color was just as I wanted it, and I uploaded three photos to the website before my first order. The box arrived and stated it was a Medium Ash Blond. I applied the color exactly per the directions. My hair is now Light to Medium Auburn with very orangey roots. I am wondering if they hire colorblind "colorists" because in no universe would this be considered even close to what I requested. Additionally, the texture of my hair after using this product was extremely dry and somewhat brittle. I have never had issues with this when having my hair done at the salon, or even when I used grocery store box products long ago. Very disappointed, and I definitely do not recommend this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Evelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pegi N.
agosto 4, 2023
It is red
PUBLICADO POR:
Pegi N.
agosto 4, 2023
The color was supposed to be a honey brown and it is bright red.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Evelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan S.
agosto 4, 2023
Ruined texture
PUBLICADO POR:
Susan S.
agosto 4, 2023
I'm not happy with the texture of my hair after using the product. The color was fine, but the texture felt like the cuticle is still open. I've never had this rough texture before. I used the conditioner, but my hair has been damaged after applying the color and a gentle blow dry.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We’re truly sorry to hear about your recent experience after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maureen H.
agosto 3, 2023
Not as ordered
PUBLICADO POR:
Maureen H.
agosto 3, 2023
Colour was not what I ordered. Not sure why colourist would decide to change my selection. Would not order again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ursula R.
agosto 3, 2023
Beurteilung
PUBLICADO POR:
Ursula R.
agosto 3, 2023
Die Farbe ist mit 11,-€ schon teuer genug und das daß Abo automatisch läuft ohne das daß explizite kommunizierten wird ist eine unverschämtheit.Aber daß die 2 Lieferung mit 29,45 € zu buche schlägt ist unseriös.Fühle mich getäuscht von
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ursula R. Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte teilen Sie uns eine Bestellnummer an die folgende E-Mail-Adresse [email protected] mit, damit wir Ihnen weiterhelfen können.
PUBLICADO POR:
Dawn P.
agosto 3, 2023
Color was oxidized (according to my hair hairdresser)
PUBLICADO POR:
Dawn P.
agosto 3, 2023
My roots turned out bright orange and pink
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Dawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shaheen K.
agosto 2, 2023
Light brown
PUBLICADO POR:
Shaheen K.
agosto 2, 2023
My hair turned out darker
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Carmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jappreet N.
agosto 2, 2023
No shine, blah
PUBLICADO POR:
Jappreet N.
agosto 2, 2023
It has no shine, my hair looks like matte strings.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jappreet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kristina M.
agosto 1, 2023
Contente mais couleur plus foncée qu’espérée
PUBLICADO POR:
Kristina M.
agosto 1, 2023
Jaime le soin avec lequel tout est préparé , juste un peu déçue que la couleur ait donné un rendu un peut trop foncée, plus que celle que j’ai eu avant
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kristina M. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration soit plus foncée que prévu. Nous souhaitons vous aider à obtenir la meilleure couleur qui soit et allons vous contacter par email pour plus d'information. Nous avons hâte de préparer votre coloration ajustée !
PUBLICADO POR:
Jeanna P.
agosto 1, 2023
not what i wanted at all
PUBLICADO POR:
Jeanna P.
agosto 1, 2023
I'm very disappointed it is a great system but the color I wanted was not supplied and so it has left me sad and frustrated
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alicia M.
agosto 1, 2023
I was not completely satisfied with my color. The set was great.
PUBLICADO POR:
Alicia M.
agosto 1, 2023
The custom color set was great. However, I would have liked a deeper and darker red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Natasha D.
agosto 1, 2023
Farbe zu hell
PUBLICADO POR:
Natasha D.
agosto 1, 2023
Liebe Katharina, leider habe ich die falsche Farbe bestellt! Sie ist zu hell und ich kann die Farbe nicht anwenden,daher sende ich sie ihnen ungeöffnet zurück! Bitte um ihre Rücksende Adresse und das Rücksendeetikett
Gottes Segen
Natasha Diez
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Natasha D.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sandie G.
julio 30, 2023
Uneven
PUBLICADO POR:
Sandie G.
julio 30, 2023
I feel that although this is marketed as a custom colour, that isn't truly the case. When choosing the colour I added a picture of my current hair for reference which clearly showed that the bottom half of my hair was more vibrant than the top, but I feel that I was just sent a generic mix for my roots and ends based on my initial choice online rather than doctoring it according to how my hair is currently. I wanted the colour to appear uniform overall but I was given dark blonde/red/copper for my roots, and a red/copper mix only for my lengths. I was cynical before I even started as I felt that the red/copper mix on top of the already more vibrant hair would make the overall outcome unbalanced. Still I proceeded with trust but unfortunately I was right-the resulting colour came out much more vibrant on my lengths, resulting in an uneven overall appearance. A plus is that my hair feels soft and healthy even after colouring!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sandie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Madina I.
julio 30, 2023
It was too red
PUBLICADO POR:
Madina I.
julio 30, 2023
I ordered a cold tone; however, at the end the final colour had a strong red shadow, it took almost two weeks to get rid of it.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Madina! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Debra B.
julio 30, 2023
Grey coverage
PUBLICADO POR:
Debra B.
julio 30, 2023
I followed all of your instructions applied dye to Grey streaks first and made sure that it was well covered it looked great for 3 days then the Grey was back.I used color protection shampoo and rinse. The color should be bright and shiny but it's not. I'm vary unhappy and will not be reordering.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Becky S.
julio 30, 2023
Did not cover grays
PUBLICADO POR:
Becky S.
julio 30, 2023
I followed the directions exactly as instructed. The final results were disappointing as I can still see my grays.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Makenzie O.
julio 30, 2023
Color was great
PUBLICADO POR:
Makenzie O.
julio 30, 2023
Color was beautiful when it first went on my hair but it’s been a few weeks and my permanent hair color is still washing out and coming off on my towels, it’s very much lighter than it originally was almost to the point it’s not really there too much anymore, maybe I did something wrong and if so that’s on me but I’m not too sure.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Makenzie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine S.
julio 29, 2023
Bewertung
PUBLICADO POR:
Christine S.
julio 29, 2023
Schlechtes Ergebnis
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christine S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Debbie D.
julio 29, 2023
The Last Order I Got
PUBLICADO POR:
Debbie D.
julio 29, 2023
I have been happy until now. The color didn't take evenly or the color it was suppose to be. The top front of my hair is lighter than the rest also. Not happy at all ! And I did it the same as always. Possible to refund at all ?
Debbie Curran-DeCaro
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sana K.
julio 29, 2023
Color was darker than what I wanted
PUBLICADO POR:
Sana K.
julio 29, 2023
I love the packaging, it’s so cute and I really appreciate how personalized it was. However, the color is not the shade that I wanted, it’s much darker where as I wanted it much more light/blonde. Another error I noticed that I asked No ammonia since I have thin fine hair and did not want to damage my hair, however, when the box arrived, one bottle (roots) was No ammonia but the other bottle had ammonia. I also did not understand why roots color was semi permanent while the other one is permanent. However, the color is right, it’s the color that I wanted but the shade is different. The shampoo and conditioner are great btw!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacy W.
julio 28, 2023
Hair color
PUBLICADO POR:
Stacy W.
julio 28, 2023
I was not happy with the red copper color. The color did not stick out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Emma K.
julio 28, 2023
Communication is poor
PUBLICADO POR:
Emma K.
julio 28, 2023
I emailed twice to get this amended and nothing was done. I cancel and I was still charged. I’ve finally called and had a refund but the shipping wasn’t and it’s £7. I had high hopes this for this but sadly I’ll be telling my friends to hold off.
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