My hair is fine & partial gray @ roots
Did not cover roots! Left on full amount of time, if not longer.
Made my ends tangle (yes it was completely tangle free & brushed prior to coloring) & then lots of my hair fell out. Not for fine hair. And did nothing for greys. Never again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laurie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Maxine R.
abril 22, 2024
Cancel
PUBLICADO POR:
Maxine R.
abril 22, 2024
Not my product. Please cancel
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Maxine,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
katherine R.
abril 22, 2024
Grays are still here
PUBLICADO POR:
katherine R.
abril 22, 2024
First of all, the smell is very strong from this hair dye so a bit unsure how it is award winning and ammonia free?
Second of all my grays were untouched and my hair is feels very dull with no body.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jenifer D.
abril 22, 2024
Too Red
PUBLICADO POR:
Jenifer D.
abril 22, 2024
This color had too much of a red hew to it, I need it to have more ash. I'm certain this will cause a lot of brass color to come through as time goes by.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jenifer - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
jeannie H.
abril 22, 2024
disapointed
PUBLICADO POR:
jeannie H.
abril 22, 2024
My hair came out a lighter brown color with little auburn. I really wanted a color like Auburn 5.6 or 5.64.
Don't send me more of my original order!!!!!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jeannie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lauren M.
abril 21, 2024
I wanted a shade lighter. It made my hair a shade darker instead.
PUBLICADO POR:
Lauren M.
abril 21, 2024
I have medium/dark brunette hair. I wanted a shade lighter, went with ash dark blonde. This "blonde" turned my brunette hair darker by a shade or two . I made sure to follow all the instructions, but have a darker result. I'm not happy about this, feels like I wasted my money.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Divyajot D.
abril 21, 2024
Did not color my grays
PUBLICADO POR:
Divyajot D.
abril 21, 2024
Hi, the color did nothing for my grays but just made my hair dry. Followed all the instructions but the grays are still visible.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Divyajot,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Pam R.
abril 20, 2024
didnt cover greys
PUBLICADO POR:
Pam R.
abril 20, 2024
not too happy
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Pam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kathleen F.
abril 20, 2024
I decided to try your color one last time.
PUBLICADO POR:
Kathleen F.
abril 20, 2024
I have been disappointed with both the color and the fact that my scalp and turned the same color as my hair. I have tried to cancel my account but I continue to get sent your product. I no longer want to subscribe to your service. Thank you.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kathleen,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mathilde L.
abril 20, 2024
Réaction allergique
PUBLICADO POR:
Mathilde L.
abril 20, 2024
Dommage le rendu couleur est top et l'application facile.
Jai fait le test 48h avant et jai respecté les conseils d'application mais je me retrouve avec un cuir chevelu tres irrité (fortes démangeaisons et sensation de feu). Je realise pourtant des colorations depuis des années.
Je n'avais pas annulé l'abonnement donc j'ai recu un autre pack coloration. Pas d'autre choix que de le jeter.
Cest fini pour moi esalon
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mathilde L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous ayez eu une réaction à notre produit. Nous allons vous contacter par email afin de vous aider au mieux. Veuillez vérifier votre boîte de réception pour plus d'information de notre part.
PUBLICADO POR:
Nicole R.
abril 20, 2024
Not for me
PUBLICADO POR:
Nicole R.
abril 20, 2024
Let me start with the fact the color is AMAZING! However, I had an allergic reaction to the dye. The chemical smell though is what got me, it made my eyes burn and water, my nose and lungs sting, it was hard to catch my breath. I hope others have a better experience. My colourist did a fantastic job. I truly wish this color came in a box! I will miss it!
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Nicole - Thank you for your feedback, it makes us happy to hear you loved your color. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Irene H.
abril 20, 2024
Farbe
PUBLICADO POR:
Irene H.
abril 20, 2024
Waren sehr enttäuscht von dem Ergebnis...schlecht gedeckt die Farbe...das Zubehör bei den Lieferungen ist klasse und Gute Qualität...besonders das shampoo und die Spülung...Seidenweiches Haar und fettet nicht so schnell nach...
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Irene! Es tut uns leid, dass Ihre grauen Haare nicht vollständig abgedeckt wurden. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns bei Ihnen gemeldet, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Anna D.
abril 19, 2024
Not good
PUBLICADO POR:
Anna D.
abril 19, 2024
Very awful smell during application, colour not as expected and didn’t cover my grey hair.
I’m really unhappy with this product.
I didn’t order new one and you guys hidden the plan so you sent me another pack without my knowledge.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Anna! Thank you for contacting us, we apologize for any inconvenient with your last color. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Xxxxx X.
abril 19, 2024
Hält nicht was es verspricht
PUBLICADO POR:
Xxxxx X.
abril 19, 2024
Farbe hält nicht.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Margot! Bitte überprüfen Sie Ihre E-Mails. Wir haben uns gerade bei Ihnen gemeldet, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Jill M.
abril 19, 2024
Not really satisfied
PUBLICADO POR:
Jill M.
abril 19, 2024
I went for the copper colour as that's what I always do my hair. I have ended up with like dark brown roots and the colour isn't as bright as what I normally get not really happy with it at all.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jill! We are sorry to hear your colour hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Cornelia P.
abril 18, 2024
Es ist mir zu dunkel
PUBLICADO POR:
Cornelia P.
abril 18, 2024
Die Farbe hat den Rotstich weg gemacht.
Aber die Farbe ist mir zu dunkel,da ich sie nicht mehr so oft färben wollte. Jetzt wird man den Grauansatz wieder sehen ,beim rauswachsen.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Cornelia! Es tut uns leid zu hören, dass Ihre Farbe dunkler als erwartet war. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns bei Ihnen gemeldet, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Antje W.
abril 18, 2024
Farbe, Auswirkung Haar
PUBLICADO POR:
Antje W.
abril 18, 2024
Die Farbe entspricht nicht den Vorstellungen von „mittelblond“ sieht orange-rotstichig aus, Haare sind stumpf, Schwierigkeiten beim Waschen, Kämmen…hoffe, meine Haare sind durch diese Intensivönung nicht nachhaltig geschädigt
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Anje! Es tut uns leid, dass Ihre Farbe nicht Ihren Erwartungen entsprochen hat. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns bei Ihnen gemeldet, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Cornelia W.
abril 18, 2024
Enttäuscht
PUBLICADO POR:
Cornelia W.
abril 18, 2024
Farbe hat nicht so gedeckt wie erwartet. Außerdem ist das Auftragen umständlich. Habe auch nicht bemerkt, dass ich ein Abo abgeschlossen habe. Ist sehr geschickt geschrieben und fühle mich übers Ohr gehauen. Man kann das Abo deaktivieren, was ich getan habe. Die Farbe wurde trotzdem verschickt. Fasst 30 € ist schon sehr teuer und ihr Geld nicht wert.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Cornelia! Wir entschuldigen uns für etwaige Missverständnisse mit Ihrem Farbplan und auch mit Ihrer Grauabdeckung. Bitte überprüfen Sie Ihre E-Mails, wir haben uns gerade bei Ihnen gemeldet.
PUBLICADO POR:
Sanju B.
abril 17, 2024
Doesn’t work
PUBLICADO POR:
Sanju B.
abril 17, 2024
I didn’t get any colour in my hair
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sanju B. - Thank you for your feedback. We are so sorry for the disappointing experience you have had with your hair colour. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to make this right!
PUBLICADO POR:
Kayleigh H.
abril 17, 2024
My hair is bright pink
PUBLICADO POR:
Kayleigh H.
abril 17, 2024
My hair is pink like electric pink I cannot believe this!!! So angry and upset
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kayleigh H. - Thank you for your feedback. We are so sorry to hear that you are disappointed by the result of your hair colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from one of our Expert Colourists for the next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nina M.
abril 17, 2024
Poor customer service
PUBLICADO POR:
Nina M.
abril 17, 2024
Really
Unimpressed with customer service
Ordered hair colour well over a week ago and it didn’t get despatched. Decided to go to hairdresser instead and tried to cancel the order as it says you can by phoning. Phone was not answered so repeatedly emailed and filled out contact form. Those were also not answered so now they have sent the colour very late which I no longer need and I have wasted over £40. They have not responded to any of my contacts.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Nina! We are so sorry to hear you haven't been able to speak with us to cancel your order. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Melinda M.
abril 17, 2024
Wrong color once again
PUBLICADO POR:
Melinda M.
abril 17, 2024
My hair turned out extremely red, when it was supposed to be more blonde
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Melinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katrin S.
abril 16, 2024
Haarfarbe
PUBLICADO POR:
Katrin S.
abril 16, 2024
Die Farbe ist mehr dunkelblond geworden und nicht die gewünschte Farbe.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Katrin! Es tut uns leid zu hören, dass Ihre Farbe dunkler als erwartet war. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns gerade bei Ihnen gemeldet, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Beatrix H.
abril 16, 2024
Farbe nicht so deckend und etwas zu rötlich
PUBLICADO POR:
Beatrix H.
abril 16, 2024
An sich mag ich dunkle Farben, allerdings ist diese Farbe leider etwas zu rotstichig für meinen Geschmack und ich habe das Gefühl, dass sie nicht perfekt abdeckt.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Beatrix! Es tut uns leid, dass Ihre Farbe nicht Ihren Erwartungen entsprochen hat. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns bei Ihnen gemeldet, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Melody K.
abril 16, 2024
allergic to product
PUBLICADO POR:
Melody K.
abril 16, 2024
I used your product, gave me great color and shine. However, my scalp, neck, behind ears and upper back broke out in a ichy red rash. It lasted for 2 months. I emailed you twice before with no reponce from you. My last email asked you to discontinue my shipments. Now I recieved another one. I need instruction on how to send back the hair color, its unopened
thanks
Melody Krakow
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Melody - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color gave you a rash. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Isabella M.
abril 16, 2024
Lieferzeiten unmöglich
PUBLICADO POR:
Isabella M.
abril 16, 2024
Abbuchung am 2.4 - bis heute keine Farbe angekommen - dass es mal ne Woche dauert aber dass ist unverschämt zumal Geld auch pünktlich abgebucht wird .
Ich war bisher mehr als zufrieden , was den Service angeht - mega verschlechtert !!!!
Sorry
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Isabella! Es tut uns leid, dass Ihre Bestellung nicht angekommen ist. Bitte überprüfen Sie Ihre E-Mails, wir haben uns gerade bei Ihnen gemeldet.
PUBLICADO POR:
Enola P.
abril 16, 2024
Very disappointed
PUBLICADO POR:
Enola P.
abril 16, 2024
I was/am very disappointed with my product, my color wasn’t anywhere near what I wanted. I really didn’t even have the choice to pick what I really wanted, and I’ve never had a hair color make my hair fall out as much as this one did. I’ve used it twice. But I don’t think I’ll be using it anymore. I’ve done a way better job buying my color from Sally’s and doing it myself.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Enola,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mia K.
abril 16, 2024
Poor coverage
PUBLICADO POR:
Mia K.
abril 16, 2024
I gave this another try and I’m so unhappy with how the coverage failed. I colored my roots on Sunday, 4/14 and completely saturated my roots and around my face. I haven’t even walked my hair and the gray is showing. I don’t know what to do. Do I need to switch products?
I have a picture but don’t know how to insert it.
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Mia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
valentina B.
abril 15, 2024
Nie wieder
PUBLICADO POR:
valentina B.
abril 15, 2024
Sehr schlecte Umgang mit Kunden.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Valentina! Es tut uns leid, das von Ihnen zu hören. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns gerade bei Ihnen gemeldet, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Karen F.
abril 15, 2024
not 100% gray coverage
PUBLICADO POR:
Karen F.
abril 15, 2024
This works better than some others but am disappointed that it still did not completely cover my grays!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Karen,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
PUBLICADO POR:
Christina M.
abril 14, 2024
Didn’t cover my gray
PUBLICADO POR:
Christina M.
abril 14, 2024
I filled out comments said that I wanted to cover my grays. I said I had black hair. I was sent soft black and it was brown basically so my gray was still there. I had to go get another dye that is black not soft I Won’t use this again. I was sadly disappointed.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Christina,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mrs. T.P.A. L.
abril 13, 2024
I don’t know!
PUBLICADO POR:
Mrs. T.P.A. L.
abril 13, 2024
Unfortunately I can't give a good review so far. I went abroad at the end of March. I ordered on March 13 because the website stated that it would be delivered within 1 week. But it took more than 3 weeks before it was shipped from the online store, and then a long time by post. So by the time I had to leave the set had not arrived. It will be a long time before I can try it out! Very unfortunate.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Dorien L. - Thank you for your feedback! We are truly sorry to hear that you didn't receive your order. We will reach out to you via email to help you with your order and our shipping time. Please keep an eye on your inbox for more details.
PUBLICADO POR:
A G.
abril 13, 2024
coloring lid broke.
PUBLICADO POR:
A G.
abril 13, 2024
The lid for the color broke & spilled in the box. I did not get to color my hair. I am disappointed with joining.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello A,
We’re truly sorry that our product quality did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Linda K.
abril 13, 2024
Not happy
PUBLICADO POR:
Linda K.
abril 13, 2024
Still showing red. Not a hair color l like. I wanted dark brown only, my hair is medium brown naturally. Formulas also made me itchy
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Linda - We’re truly sorry to hear that your color turned out different than expected and you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Margo K.
abril 13, 2024
Orange Hair
PUBLICADO POR:
Margo K.
abril 13, 2024
I am sadly very disappointed in this hair dye experience. My goal was to have a soft natural light brown matching my root color. I took the quiz, uploaded photos, wrote out my goals to the colorist. I was advised to first fill my blonde highlights with a copper tint rinse. I then applied the "light neutral brown" on top. I was left with nearly black hair. Upon trying to rinse the color out over the last week I have been left with a carrot orange color. I followed every direction to a T ... my hair is now damaged, not a cute color, and will have to be fixed professionally. Save your time and money and go to the salon or buy a box from the drug store. This is no different from them.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Margo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nertila T.
abril 12, 2024
sie hat meine hare kaput gemacht
PUBLICADO POR:
Nertila T.
abril 12, 2024
Ich habe ein mal das gekuft hat meine haare kaput gemacht, und letxtes mal haben die vieder geschickt und die Farbe ist überall gelaufen, flasche war kaput
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Nertilla! Es tut uns leid, dass Ihre Haare ruiniert waren. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns gerade bei Ihnen gemeldet, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Vivian R.
abril 11, 2024
I Love the color! But it did Not last, on covering my gray
PUBLICADO POR:
Vivian R.
abril 11, 2024
I informed U when I filled out the Questionnaire! In witch 🪄 I said my gray hair is thick & unfortunately very stubborn, it just didn't cover my gray hair. But Love, love the color mix! ;)
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Vivian,
I am sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
PUBLICADO POR:
Dawn S.
abril 11, 2024
Great Color
PUBLICADO POR:
Dawn S.
abril 11, 2024
I love the color, but unfortunately, did not cover all of the gray.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Dawn,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
PUBLICADO POR:
Patti P.
abril 11, 2024
Custom Colot
PUBLICADO POR:
Patti P.
abril 11, 2024
Not for me. I did not plan to have pink hair. I've washed my hair twice since today. Hopefully it won't last. What a waste!!!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Patti,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lisa B.
abril 11, 2024
Love the color but still have resistant greys
PUBLICADO POR:
Lisa B.
abril 11, 2024
I love how the color is shiny and blends with my highlights. But I still have some stubborn greys around my forehead, temples and ears that are annoying. Also, it seems like a throw alot out. It would be more economical to have a smaller amount of color for less money.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Lisa,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
PUBLICADO POR:
Danielle P.
abril 10, 2024
20 shades darker then I asked for !!!!
PUBLICADO POR:
Danielle P.
abril 10, 2024
Left the dye on for less time then it said after reading some bad reviews - wish I'd read bfr purchasing... My hair has gone black, from being a very light brown with full head highlights, asked for a natural glow brown, on colour chart was very soft brown, I now feel like something out of the Addams family with my hair jet black, I don't no what I will do other then have to put alot of bleach in it an go to a hairdressers for help, feel so upset can't bare to look in the mirror at myslf
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Danielle P. - Thank you for taking the time to share your feedback with us. We are truly sorry to hear that you are disappointed by the results of your hair colour. We have reached out to you via email to find a resolution, as per our Satisfaction Guarantee. Again, we apologize that we didn't meet your expectations.
PUBLICADO POR:
Frances M.
abril 10, 2024
Color
PUBLICADO POR:
Frances M.
abril 10, 2024
I just tried my color today and I am not happy with the results. The color is different from the last order, it is not holding up around my edges. Any suggestions?
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Frances,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
PUBLICADO POR:
Donotbuy
abril 10, 2024
Such a scam
PUBLICADO POR:
Donotbuy
abril 10, 2024
The product will turn your hair the ugliest brassy orange color.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Ziying,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
PUBLICADO POR:
Ina F.
abril 9, 2024
Way too dark and issues with re-ordering
PUBLICADO POR:
Ina F.
abril 9, 2024
What was suppose to be a medium brown came out almost black. I know this happens sometimes with brown colors and then it eventually fades out, but almost black is not the same as medium brown. If only the shade was good for me, I would be amazed at how slowly the color fades. 1 month has passed and my hair is still almost black... I wish it would fade but it hasn't, this would've been a five star review if the shade was right.
Another problem is that I ordered a new color a week ago and it still has not shipped. The first color arrived in a few days after ordering, so if the shipping schedule is this random I will not order again.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ina F. - Thank you for taking the time to share your feedback with us! We are so sorry that your hair colour didn't meet your expectations. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. We will reach out to you by email for more info about your delivery.
PUBLICADO POR:
Andrea B.
abril 9, 2024
My hair went pink
PUBLICADO POR:
Andrea B.
abril 9, 2024
Hair went pink then a solution to fix the problem was sent and made it dark pink / red. It has been an absolute nightmare
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Andrea B. - Thank you for your feedback. We are so sorry that you were disappointed by the result of your hair colour. Upon reviewing your profile, we see that you have already worked with one of our Team Members to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily W.
abril 9, 2024
Didnt cover my gray
PUBLICADO POR:
Emily W.
abril 9, 2024
Sorry, Not sorry.. but I didnt like the color product. I do not want any more shipments. it just didnt do a stand out job. I get same results from Nutrisse. So please cancel all and any of my information. Im not happy with results.
Thank you,
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Priyanka S.
abril 9, 2024
Gray coverage and color
PUBLICADO POR:
Priyanka S.
abril 9, 2024
Did not cover the few grays I have and the color tint didn’t add any shine or color either. Very disappointed.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Priyanka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cherie R.
abril 9, 2024
Dissapointed
PUBLICADO POR:
Cherie R.
abril 9, 2024
Color did not match at all
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Cherie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nicole M.
abril 9, 2024
Hair Color Well Matched but Product Didn't Cover Gray; Missing Brush
PUBLICADO POR:
Nicole M.
abril 9, 2024
First, the box was shipped to me without the brush which is a multi-purpose tool needed to divide the areas and to apply the color. I proceeded anyway, and made a huge mess. On top of that, the color didn't fully cover all the grays, even though I kept the color on for the recommended time (my husband also helped me apply the color ensure coverage). In addition, for some reason the color continued to come out of the bottle even though I wasn't squeezing the bottle, it was just oozing out the entire time I was coloring my hair, and adding the the overall mess. Suffice to say, I think it's much easier if I just go to the salon next time. The missing brush was probably the most annoying part of the experience. I opened the box right when I was ready to start applying the color.
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Nicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Crystal S.
abril 9, 2024
Just awful
PUBLICADO POR:
Crystal S.
abril 9, 2024
I was not satisfied with the product it turned my hair blue I will never use the product again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Crystal S. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katie C.
abril 9, 2024
Colour does not match my brief. I asked for natural and my colour is fake copper
PUBLICADO POR:
Katie C.
abril 9, 2024
I’m actually embarrassed by the colour of my hair now. It looks awful. It’s Darker and with a cheap looking fake copper colour which is much more pronounced where I have greys. It looks purple on my hair line. I asked for a natural looking auburn colour. I’m very disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katie C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ramandeep Sophie S.
abril 9, 2024
La coloration
PUBLICADO POR:
Ramandeep Sophie S.
abril 9, 2024
Comment est-ce possible que des la première commande vous nous continuez à envoyer des commandes
Comment savez vous que la colour nous va bien ou pas
C’est du grand arnaque
Quand je demande je n’ai pas besoin ils me répondent votre commande est expédié
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ramandeep Sophie S. - Merci pour votre commentaire. Nous sommes désolés pour cette confusion. Lors de votre premier achat sur notre site, vous aviez bénéficié de nos offres d'Abonnement. Vous pouvez également faire une commande unique sans réduction si vous le souhaitez. L'Abonnement Couleur est très flexible et peut être modifié, résilié ou activé à tout moment depuis votre compte. Nous allons revenir vers vous par email afin de vous aider.
PUBLICADO POR:
Christine N.
abril 8, 2024
Now I have 2 toned hair
PUBLICADO POR:
Christine N.
abril 8, 2024
Not only did it NOT cover the gray, but I didn't get enough hair color in my latest order, which was a lighter color. Now the top looks unnaturally light, and the ends are darker. I'm going to have to start wearing a hat! I feel like this was done to me personally. If not, maybe that color expert isn't such an expert!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Christine,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cecilia A.
abril 8, 2024
Didn’t cover all
PUBLICADO POR:
Cecilia A.
abril 8, 2024
The color only work on some parts of the top of my head. The rest of my hair didn’t change color at all. I followed the directions buy it just didn’t work. Now I have 2 different colors on my head and I have to spend money on buying another hair color to cover my entire head! Very frustrating.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Cecilia,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patricia G.
abril 7, 2024
zu wenig Farbe
PUBLICADO POR:
Patricia G.
abril 7, 2024
Der Wunsch war eine Nuance heller als bisher - ich bekam jedoch nur eine kleine Menge für eine Ansatzfärbung. Der Support reagiert nicht auf die Nachfrage hierzu.
Beim Versuch, damit doch meine gesamten Haare etwas heller zu färben ist ein fleckiges irgendetwas herausgekommen - war einfach zu wenig Farbe.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Patricia G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kathrin B.
abril 7, 2024
Bewertung
PUBLICADO POR:
Kathrin B.
abril 7, 2024
Der Geruch ist viel zu intensiv!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kathrin B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass wir mit der Anwendung des Produktes Ihren Erwartungen nicht entsprechen konnten. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Belinda D.
abril 6, 2024
Really flat colour - strange burgundy shade!
PUBLICADO POR:
Belinda D.
abril 6, 2024
Really disappointed with my colour experience - I went for a golden coppery brown but instead got a weird flat full burgundy type light brown. I don’t know what went wrong as I had virgin non dyed hair albeit with a few greys. The colour left my hair feeling soft but looking very dull and meh. Not the look I was hoping for at all.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Belinda D. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Melissa B.
abril 6, 2024
No Change
PUBLICADO POR:
Melissa B.
abril 6, 2024
It did not look like it changed my hair color at all. Bummer.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Melissa,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah M.
abril 6, 2024
Didn't cover the grays completely
PUBLICADO POR:
Sarah M.
abril 6, 2024
Follow the directions, the results were less than desirable
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sarah,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kelly A.
abril 5, 2024
GO TO MADISON REED INSTEAD
PUBLICADO POR:
Kelly A.
abril 5, 2024
This was the 2nd chance I gave to ESALON. The 1st one- wrong color, covered only a few grays & FRIED MY SCALP. They gave me a refund & sent a new kit - which I appreciated however- same experience!! This time it fried my hair!! The only other time this has happened is when I bought some dye from store that only costed $2 so obviously esalons quality is that of a 2 dollar box of dye! At Madison Reed you get dye that’s far superior for the same price
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Kelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Antonia S.
abril 5, 2024
Good product but I didn’t want a monthly subscription
PUBLICADO POR:
Antonia S.
abril 5, 2024
I wanted to try this product but I only wanted a one time purchase. Though it’s a good product and easy to use and I would buy again, I’m planning on going back to my hairdressers and I didn’t want a monthly esalon subscription. My plan says it’s off but esalon are still trying to take money out of my account hence the 3 stars and so far I’ve not been able to find a way of being able to contact them about this matter.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Antonia S. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Michelle-Bennett B.
abril 5, 2024
Not satisfied with product
PUBLICADO POR:
Michelle-Bennett B.
abril 5, 2024
Color was way too light, so had an orangish hue to my roots, and my gray wasn't covered, especially in hairline. Not happy with this purchase
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Michelle,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Silke R.
abril 5, 2024
Nicht gut
PUBLICADO POR:
Silke R.
abril 5, 2024
Farbe wurde von Ihnen geändert und ist sehr dunkel. Steht mir nicht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Silke R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jennifer C.
abril 5, 2024
Stop trying to charge me
PUBLICADO POR:
Jennifer C.
abril 5, 2024
Stop trying to charge me I have canceled
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. We can confirm you had a second account that had an active Color Plan, but not to worry, we have turned that Plan off so no future orders will be shipped out. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle L.
abril 5, 2024
Did not cover Greys or lighten
PUBLICADO POR:
Danielle L.
abril 5, 2024
This tone was not remotely a level 6-7. My hair is maybe a level 3 after colouring. It did not cover any of my greys at all. I also got hot roots. My roots seemed to be the only thing that processed and they had more brass than violet. All in all very disappointed in this ton on my virgin hair.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Danielle,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amandine L.
abril 5, 2024
Déçu ne couvre pas les racines
PUBLICADO POR:
Amandine L.
abril 5, 2024
2 eme achat, je pensais que lors du 1er j’avais mal appliqué mais sur le 2eme cela fait pareil. Mes cheveux blancs ne sont pas couverts. Je suis très déçue. C’est vraiment dommage car la couleur est vraiment bien et les kits très pratique et complet. J’avais vraiment envie que cela fonctionne.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amandine L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration ne répondent pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Svetlana L.
abril 4, 2024
Not happy
PUBLICADO POR:
Svetlana L.
abril 4, 2024
it doesn't give a rich and nice color. I need a more bright color.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Svetlana,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Nicole M.
abril 4, 2024
Farbe gefällt mir gar nicht
PUBLICADO POR:
Nicole M.
abril 4, 2024
Farbe gefällt mir gar nicht. Möchte ich nicht mehr haben
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicole M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Heather S.
abril 4, 2024
Did not cover greys
PUBLICADO POR:
Heather S.
abril 4, 2024
I hated my color- it was uneven and did not cover my greys at all.will not buy again.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Heather,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jackie M.
abril 4, 2024
Too dark.
PUBLICADO POR:
Jackie M.
abril 4, 2024
I thought it made my hair look too dark.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jackie,
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Michelle H.
abril 4, 2024
I love the color
PUBLICADO POR:
Michelle H.
abril 4, 2024
Love the color and grey coverage. But I really can't do the mega strong chemical fumes.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Michelle,
Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kristen O.
abril 4, 2024
A lot darker than expected.
PUBLICADO POR:
Kristen O.
abril 4, 2024
I knew when I put my mixture in it was going to be way darker than expected as it has more of a blue undertone than green, which I asked for because I had a red tone in my hair. But apart from it being darker, it was very easy to apply. Only other thing I would say is that I was told to do a focus on roots, but my roots are a lot darker than my ends. I have a super dark brown and light brown/dark blonde ends.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kristen O. - Thank you for your feedback. We are so sorry to hear that our colour did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Marian C.
abril 3, 2024
colour not as expected
PUBLICADO POR:
Marian C.
abril 3, 2024
colour was much darker than i expected, now i coloured second time with lighter colour however still not a great result - also the hair becomes very dry after using the products
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marian C. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with your hair colour. Upon reviewing your profile, we see that one of our Team Members already assisted you by email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Monika R.
abril 3, 2024
Keine schöne Farbe und Hautunverträglichkeit
PUBLICADO POR:
Monika R.
abril 3, 2024
Farbe ist nicht optimal.Ausschlag auf der Kopfhaut bekommen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Monika R. - Vielen Dank für Ihr Feedback. Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ihre Zufriedenheit steht für uns an erster Stelle. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Faiqa A.
abril 3, 2024
the color was not maching to my already dyed color
PUBLICADO POR:
Faiqa A.
abril 3, 2024
it was easy to apply but totally differnt color
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Faiqa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Charlene K.
abril 3, 2024
Still see gray
PUBLICADO POR:
Charlene K.
abril 3, 2024
Disappointed. Tried the product 3x. Doesn't cover my gray like store bought less expensive color sets.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Charlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Edita M
abril 2, 2024
Don’t sent me anymore
PUBLICADO POR:
Edita M
abril 2, 2024
I don’t like it please stop sending and charge me. Ok
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Edita - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Gisel G.
abril 2, 2024
It used to work nicely but then it stopped covering I
PUBLICADO POR:
Gisel G.
abril 2, 2024
It used to work nicely but then the last year or so it stopped covering my roots. It just doesn't work anymore. I went to the website and requested a change to the color so that it actually works, if possible. I kept getting sent the same formula without Any change. Im hoping I get my money refunded.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Gisel,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cristina G.
abril 1, 2024
i don't like the color
PUBLICADO POR:
Cristina G.
abril 1, 2024
I don't like the color, it's not the shade I wanted and as a result I don't want to make another order!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Cristina! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you.
PUBLICADO POR:
Doreen L.
abril 1, 2024
Sauerei
PUBLICADO POR:
Doreen L.
abril 1, 2024
Ich hab keine Ahnung wie man diese totale Sauerei im Bad vermeiden soll. Dann doch lieber färben lassen… besonders bei so dicken Haaren eine Herausforderung es gleichmäßig zu machen und ich hab noch nicht mal lange Haare. Bezweifle dass es die lange Haare überhaupt reicht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Doreen L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Annette L.
marzo 31, 2024
Ineffective for gray hair
PUBLICADO POR:
Annette L.
marzo 31, 2024
After trying multiple color kits in various iterations I have to concede that this is not the product for me. It does not cover my gray hair at all, and I get splotches of my natural color shining through. This isn’t normal, I’ve used other root color kits on the market and had quite satisfactory results with them. I thought eSalon would be better, but it has not turned out that way. I keep having an ugly red undertone to my brown color, even though I’ve communicated this problem to the colorist every single time they supposedly changed my formula. I colored my hair with the latest one they sent me and there’s zero difference with the kit they sent me beforehand. I don’t think they changed anything to be honest, they just sent out the old formula. I’m going back to the DPHue root color kit, as I got a much better gray coverage result with no red undertones. I really wanted it to work with eSalon, but they’re not responsive to the problems I keep having with their products.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Annette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nancy M.
marzo 31, 2024
Color did not last
PUBLICADO POR:
Nancy M.
marzo 31, 2024
After just a couple weeks, I have a lot of gray.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Chrisitne V.
marzo 30, 2024
will not cover gray
PUBLICADO POR:
Chrisitne V.
marzo 30, 2024
I colored my hair two seperate times not once did it cover any grAY.
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Christine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
romy C.
marzo 29, 2024
Couleur non souhaité
PUBLICADO POR:
romy C.
marzo 29, 2024
Couleur bien mais assez de reflets
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
romy C. - Merci d'avoir partagé votre avis avec nous. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Nous allons revenir vers vous par email afin de vous aider et nous espérons que les ajustements de votre coloration vous plairont. Nous restons à votre écoute si vous avez des questions.
PUBLICADO POR:
Madelyn S.
marzo 28, 2024
Second order missing applicator and did not cover.
PUBLICADO POR:
Madelyn S.
marzo 28, 2024
Second order was missing applicator. Left roots showing even though I applied more at hairline and left on longer as per staff. Lower rating than first. First order color looked great for the first few days. Then the roots started showing more quickly than they could have grown. I had visible roots within a week and the color had deteriorated in 10 days. It is cheaper than salon but at this rate it requires an application every 2 weeks rather than my usual 3 to 4. So if the salon costs 65 and this is 35 but twice as often, not much saving.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Tessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sandra L.
marzo 28, 2024
Not satisfied
PUBLICADO POR:
Sandra L.
marzo 28, 2024
It didn’t cover all my grays on top part of my head. Going to see if a darker color will do the job.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sandra,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Inna R.
marzo 27, 2024
Not impressed
PUBLICADO POR:
Inna R.
marzo 27, 2024
Ice idea, though I didn't like the colour, it was washed off, not intense, weak formulation not covering the greys. So "no" from me
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heather L.
marzo 27, 2024
My hair is orange
PUBLICADO POR:
Heather L.
marzo 27, 2024
My hair is literally orange. I ordered an ash brown and was brown before
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Heather,
We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Romy S.
marzo 27, 2024
Farbe wieder zu dunkel
PUBLICADO POR:
Romy S.
marzo 27, 2024
Versuch Nummer 2, wieder dunkel braun geworden, das gefällt mir überhaupt nicht. Der Preis ist halbwegs okay,
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Romy S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Agathe P.
marzo 26, 2024
Une catastrophe
PUBLICADO POR:
Agathe P.
marzo 26, 2024
Plutôt sympa dans son petit emballage, notice facile à comprendre et à exécuter mais le résultats n’est pas du tout celui voulu j’ai obtenu les cheveux roux carotte alors que je suis blonde et demandais du blond plus clair! Après avoir tenter un nombre excessif de produit bleu avec une dépense de +30€ de produit puis être allée chez le coiffeur (+70€) ils ne sont pas tout à fait remis de ces reflet roux et j’ai du faire une couleur plus foncée ! Tout l’inverse de ce que j’aurais voulu !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Agathe P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Stefanie L.
marzo 25, 2024
Brachte leider nicht den Erfolg
PUBLICADO POR:
Stefanie L.
marzo 25, 2024
Es war leider viel zu wenig Farbe für mein Haar obwohl schon für sehr dick und sehr lang angegeben, ich nehme an auch danach berechnet wurde.
Zudem haben meine Haare die Farbe nicht angenommen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stefanie L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kayla M.
marzo 25, 2024
I'm not sure they even listen
PUBLICADO POR:
Kayla M.
marzo 25, 2024
I keep saying I want purple tent to my hair not red but they new dye they sent is no even close.. idk just seems like a waste of money
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Kayla - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color reformulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Iris K.
marzo 25, 2024
Abonnement
PUBLICADO POR:
Iris K.
marzo 25, 2024
Mir war nicht bewusst, dass ich ein Abonnement gebucht habe, habe sofort Widerspruch per Mail eingereicht, mir wurde nicht geantwortet, ob und wie ich die Ware zurücksenden kann...NIE WIEDER ESALON...Werde falls notwendig, einen Rechtsanwalt konsultieren!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Iris K. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen.
PUBLICADO POR:
Kylie H.
marzo 25, 2024
Was not even close to right color
PUBLICADO POR:
Kylie H.
marzo 25, 2024
It was Wong color light brown ask for black with purple shimmer
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kylie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kim S.
marzo 25, 2024
Not good
PUBLICADO POR:
Kim S.
marzo 25, 2024
Not happy with product a lot darker then photos of shades. Shampoo and conditioner were too small not enough to cover Head let alone full length of hair
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kim! We are sorry to hear that your color was darker than expected, and you didn't have enough product. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Cécile P.
marzo 24, 2024
Ne couvre pas bien les cheveux blancs
PUBLICADO POR:
Cécile P.
marzo 24, 2024
La couleur correspond à mes attentes, mais les cheveux blancs ne sont pas couverts alors que c'était un des deux points à corriger
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Cécile - Merci pour votre partage. Nous sommes vraiment désolés d'apprendre que vous n’étiez pas satisfaite de la couverture de vos cheveux blancs, et nous serions heureux d’ajuster votre formulation sur-mesure pour les couvrir mieux. Nous vous avons envoyé un email avec plus d'informations, n'hésitez pas à revenir vers nous si besoin !
PUBLICADO POR:
Darla H.
marzo 24, 2024
Last color
PUBLICADO POR:
Darla H.
marzo 24, 2024
Please look at photo...my hairline around my brow is orange/ugly reddish. I am on a 2 week tour of Japan and will not be calling you. Look at the bottom picture with my daughter...that is my color! Really disappointing to be traveling and taking bad pictures with this fake ugly color.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Darla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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