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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Ziying,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
PUBLICADO POR:
Ina F.
abril 9, 2024
Way too dark and issues with re-ordering
PUBLICADO POR:
Ina F.
abril 9, 2024
What was suppose to be a medium brown came out almost black. I know this happens sometimes with brown colors and then it eventually fades out, but almost black is not the same as medium brown. If only the shade was good for me, I would be amazed at how slowly the color fades. 1 month has passed and my hair is still almost black... I wish it would fade but it hasn't, this would've been a five star review if the shade was right.
Another problem is that I ordered a new color a week ago and it still has not shipped. The first color arrived in a few days after ordering, so if the shipping schedule is this random I will not order again.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ina F. - Thank you for taking the time to share your feedback with us! We are so sorry that your hair colour didn't meet your expectations. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. We will reach out to you by email for more info about your delivery.
PUBLICADO POR:
Andrea B.
abril 9, 2024
My hair went pink
PUBLICADO POR:
Andrea B.
abril 9, 2024
Hair went pink then a solution to fix the problem was sent and made it dark pink / red. It has been an absolute nightmare
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Andrea B. - Thank you for your feedback. We are so sorry that you were disappointed by the result of your hair colour. Upon reviewing your profile, we see that you have already worked with one of our Team Members to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily W.
abril 9, 2024
Didnt cover my gray
PUBLICADO POR:
Emily W.
abril 9, 2024
Sorry, Not sorry.. but I didnt like the color product. I do not want any more shipments. it just didnt do a stand out job. I get same results from Nutrisse. So please cancel all and any of my information. Im not happy with results.
Thank you,
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Priyanka S.
abril 9, 2024
Gray coverage and color
PUBLICADO POR:
Priyanka S.
abril 9, 2024
Did not cover the few grays I have and the color tint didn’t add any shine or color either. Very disappointed.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Priyanka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cherie R.
abril 9, 2024
Dissapointed
PUBLICADO POR:
Cherie R.
abril 9, 2024
Color did not match at all
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Cherie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nicole M.
abril 9, 2024
Hair Color Well Matched but Product Didn't Cover Gray; Missing Brush
PUBLICADO POR:
Nicole M.
abril 9, 2024
First, the box was shipped to me without the brush which is a multi-purpose tool needed to divide the areas and to apply the color. I proceeded anyway, and made a huge mess. On top of that, the color didn't fully cover all the grays, even though I kept the color on for the recommended time (my husband also helped me apply the color ensure coverage). In addition, for some reason the color continued to come out of the bottle even though I wasn't squeezing the bottle, it was just oozing out the entire time I was coloring my hair, and adding the the overall mess. Suffice to say, I think it's much easier if I just go to the salon next time. The missing brush was probably the most annoying part of the experience. I opened the box right when I was ready to start applying the color.
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Nicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Crystal S.
abril 9, 2024
Just awful
PUBLICADO POR:
Crystal S.
abril 9, 2024
I was not satisfied with the product it turned my hair blue I will never use the product again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Crystal S. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katie C.
abril 9, 2024
Colour does not match my brief. I asked for natural and my colour is fake copper
PUBLICADO POR:
Katie C.
abril 9, 2024
I’m actually embarrassed by the colour of my hair now. It looks awful. It’s Darker and with a cheap looking fake copper colour which is much more pronounced where I have greys. It looks purple on my hair line. I asked for a natural looking auburn colour. I’m very disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katie C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ramandeep Sophie S.
abril 9, 2024
La coloration
PUBLICADO POR:
Ramandeep Sophie S.
abril 9, 2024
Comment est-ce possible que des la première commande vous nous continuez à envoyer des commandes
Comment savez vous que la colour nous va bien ou pas
C’est du grand arnaque
Quand je demande je n’ai pas besoin ils me répondent votre commande est expédié
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ramandeep Sophie S. - Merci pour votre commentaire. Nous sommes désolés pour cette confusion. Lors de votre premier achat sur notre site, vous aviez bénéficié de nos offres d'Abonnement. Vous pouvez également faire une commande unique sans réduction si vous le souhaitez. L'Abonnement Couleur est très flexible et peut être modifié, résilié ou activé à tout moment depuis votre compte. Nous allons revenir vers vous par email afin de vous aider.
PUBLICADO POR:
Christine N.
abril 8, 2024
Now I have 2 toned hair
PUBLICADO POR:
Christine N.
abril 8, 2024
Not only did it NOT cover the gray, but I didn't get enough hair color in my latest order, which was a lighter color. Now the top looks unnaturally light, and the ends are darker. I'm going to have to start wearing a hat! I feel like this was done to me personally. If not, maybe that color expert isn't such an expert!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Christine,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cecilia A.
abril 8, 2024
Didn’t cover all
PUBLICADO POR:
Cecilia A.
abril 8, 2024
The color only work on some parts of the top of my head. The rest of my hair didn’t change color at all. I followed the directions buy it just didn’t work. Now I have 2 different colors on my head and I have to spend money on buying another hair color to cover my entire head! Very frustrating.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Cecilia,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patricia G.
abril 7, 2024
zu wenig Farbe
PUBLICADO POR:
Patricia G.
abril 7, 2024
Der Wunsch war eine Nuance heller als bisher - ich bekam jedoch nur eine kleine Menge für eine Ansatzfärbung. Der Support reagiert nicht auf die Nachfrage hierzu.
Beim Versuch, damit doch meine gesamten Haare etwas heller zu färben ist ein fleckiges irgendetwas herausgekommen - war einfach zu wenig Farbe.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Patricia G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kathrin B.
abril 7, 2024
Bewertung
PUBLICADO POR:
Kathrin B.
abril 7, 2024
Der Geruch ist viel zu intensiv!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kathrin B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass wir mit der Anwendung des Produktes Ihren Erwartungen nicht entsprechen konnten. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Belinda D.
abril 6, 2024
Really flat colour - strange burgundy shade!
PUBLICADO POR:
Belinda D.
abril 6, 2024
Really disappointed with my colour experience - I went for a golden coppery brown but instead got a weird flat full burgundy type light brown. I don’t know what went wrong as I had virgin non dyed hair albeit with a few greys. The colour left my hair feeling soft but looking very dull and meh. Not the look I was hoping for at all.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Belinda D. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Melissa B.
abril 6, 2024
No Change
PUBLICADO POR:
Melissa B.
abril 6, 2024
It did not look like it changed my hair color at all. Bummer.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Melissa,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah M.
abril 6, 2024
Didn't cover the grays completely
PUBLICADO POR:
Sarah M.
abril 6, 2024
Follow the directions, the results were less than desirable
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sarah,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kelly A.
abril 5, 2024
GO TO MADISON REED INSTEAD
PUBLICADO POR:
Kelly A.
abril 5, 2024
This was the 2nd chance I gave to ESALON. The 1st one- wrong color, covered only a few grays & FRIED MY SCALP. They gave me a refund & sent a new kit - which I appreciated however- same experience!! This time it fried my hair!! The only other time this has happened is when I bought some dye from store that only costed $2 so obviously esalons quality is that of a 2 dollar box of dye! At Madison Reed you get dye that’s far superior for the same price
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Kelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Antonia S.
abril 5, 2024
Good product but I didn’t want a monthly subscription
PUBLICADO POR:
Antonia S.
abril 5, 2024
I wanted to try this product but I only wanted a one time purchase. Though it’s a good product and easy to use and I would buy again, I’m planning on going back to my hairdressers and I didn’t want a monthly esalon subscription. My plan says it’s off but esalon are still trying to take money out of my account hence the 3 stars and so far I’ve not been able to find a way of being able to contact them about this matter.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Antonia S. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Michelle-Bennett B.
abril 5, 2024
Not satisfied with product
PUBLICADO POR:
Michelle-Bennett B.
abril 5, 2024
Color was way too light, so had an orangish hue to my roots, and my gray wasn't covered, especially in hairline. Not happy with this purchase
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Michelle,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Silke R.
abril 5, 2024
Nicht gut
PUBLICADO POR:
Silke R.
abril 5, 2024
Farbe wurde von Ihnen geändert und ist sehr dunkel. Steht mir nicht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Silke R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jennifer C.
abril 5, 2024
Stop trying to charge me
PUBLICADO POR:
Jennifer C.
abril 5, 2024
Stop trying to charge me I have canceled
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. We can confirm you had a second account that had an active Color Plan, but not to worry, we have turned that Plan off so no future orders will be shipped out. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle L.
abril 5, 2024
Did not cover Greys or lighten
PUBLICADO POR:
Danielle L.
abril 5, 2024
This tone was not remotely a level 6-7. My hair is maybe a level 3 after colouring. It did not cover any of my greys at all. I also got hot roots. My roots seemed to be the only thing that processed and they had more brass than violet. All in all very disappointed in this ton on my virgin hair.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Danielle,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amandine L.
abril 5, 2024
Déçu ne couvre pas les racines
PUBLICADO POR:
Amandine L.
abril 5, 2024
2 eme achat, je pensais que lors du 1er j’avais mal appliqué mais sur le 2eme cela fait pareil. Mes cheveux blancs ne sont pas couverts. Je suis très déçue. C’est vraiment dommage car la couleur est vraiment bien et les kits très pratique et complet. J’avais vraiment envie que cela fonctionne.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amandine L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration ne répondent pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Svetlana L.
abril 4, 2024
Not happy
PUBLICADO POR:
Svetlana L.
abril 4, 2024
it doesn't give a rich and nice color. I need a more bright color.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Svetlana,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Nicole M.
abril 4, 2024
Farbe gefällt mir gar nicht
PUBLICADO POR:
Nicole M.
abril 4, 2024
Farbe gefällt mir gar nicht. Möchte ich nicht mehr haben
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicole M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Heather S.
abril 4, 2024
Did not cover greys
PUBLICADO POR:
Heather S.
abril 4, 2024
I hated my color- it was uneven and did not cover my greys at all.will not buy again.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Heather,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jackie M.
abril 4, 2024
Too dark.
PUBLICADO POR:
Jackie M.
abril 4, 2024
I thought it made my hair look too dark.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jackie,
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Michelle H.
abril 4, 2024
I love the color
PUBLICADO POR:
Michelle H.
abril 4, 2024
Love the color and grey coverage. But I really can't do the mega strong chemical fumes.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Michelle,
Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kristen O.
abril 4, 2024
A lot darker than expected.
PUBLICADO POR:
Kristen O.
abril 4, 2024
I knew when I put my mixture in it was going to be way darker than expected as it has more of a blue undertone than green, which I asked for because I had a red tone in my hair. But apart from it being darker, it was very easy to apply. Only other thing I would say is that I was told to do a focus on roots, but my roots are a lot darker than my ends. I have a super dark brown and light brown/dark blonde ends.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kristen O. - Thank you for your feedback. We are so sorry to hear that our colour did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Marian C.
abril 3, 2024
colour not as expected
PUBLICADO POR:
Marian C.
abril 3, 2024
colour was much darker than i expected, now i coloured second time with lighter colour however still not a great result - also the hair becomes very dry after using the products
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marian C. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with your hair colour. Upon reviewing your profile, we see that one of our Team Members already assisted you by email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Monika R.
abril 3, 2024
Keine schöne Farbe und Hautunverträglichkeit
PUBLICADO POR:
Monika R.
abril 3, 2024
Farbe ist nicht optimal.Ausschlag auf der Kopfhaut bekommen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Monika R. - Vielen Dank für Ihr Feedback. Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ihre Zufriedenheit steht für uns an erster Stelle. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Faiqa A.
abril 3, 2024
the color was not maching to my already dyed color
PUBLICADO POR:
Faiqa A.
abril 3, 2024
it was easy to apply but totally differnt color
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Faiqa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Charlene K.
abril 3, 2024
Still see gray
PUBLICADO POR:
Charlene K.
abril 3, 2024
Disappointed. Tried the product 3x. Doesn't cover my gray like store bought less expensive color sets.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Charlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Edita M
abril 2, 2024
Don’t sent me anymore
PUBLICADO POR:
Edita M
abril 2, 2024
I don’t like it please stop sending and charge me. Ok
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Edita - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Gisel G.
abril 2, 2024
It used to work nicely but then it stopped covering I
PUBLICADO POR:
Gisel G.
abril 2, 2024
It used to work nicely but then the last year or so it stopped covering my roots. It just doesn't work anymore. I went to the website and requested a change to the color so that it actually works, if possible. I kept getting sent the same formula without Any change. Im hoping I get my money refunded.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Gisel,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cristina G.
abril 1, 2024
i don't like the color
PUBLICADO POR:
Cristina G.
abril 1, 2024
I don't like the color, it's not the shade I wanted and as a result I don't want to make another order!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Cristina! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you.
PUBLICADO POR:
Doreen L.
abril 1, 2024
Sauerei
PUBLICADO POR:
Doreen L.
abril 1, 2024
Ich hab keine Ahnung wie man diese totale Sauerei im Bad vermeiden soll. Dann doch lieber färben lassen… besonders bei so dicken Haaren eine Herausforderung es gleichmäßig zu machen und ich hab noch nicht mal lange Haare. Bezweifle dass es die lange Haare überhaupt reicht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Doreen L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Annette L.
marzo 31, 2024
Ineffective for gray hair
PUBLICADO POR:
Annette L.
marzo 31, 2024
After trying multiple color kits in various iterations I have to concede that this is not the product for me. It does not cover my gray hair at all, and I get splotches of my natural color shining through. This isn’t normal, I’ve used other root color kits on the market and had quite satisfactory results with them. I thought eSalon would be better, but it has not turned out that way. I keep having an ugly red undertone to my brown color, even though I’ve communicated this problem to the colorist every single time they supposedly changed my formula. I colored my hair with the latest one they sent me and there’s zero difference with the kit they sent me beforehand. I don’t think they changed anything to be honest, they just sent out the old formula. I’m going back to the DPHue root color kit, as I got a much better gray coverage result with no red undertones. I really wanted it to work with eSalon, but they’re not responsive to the problems I keep having with their products.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Annette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nancy M.
marzo 31, 2024
Color did not last
PUBLICADO POR:
Nancy M.
marzo 31, 2024
After just a couple weeks, I have a lot of gray.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Chrisitne V.
marzo 30, 2024
will not cover gray
PUBLICADO POR:
Chrisitne V.
marzo 30, 2024
I colored my hair two seperate times not once did it cover any grAY.
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Christine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
romy C.
marzo 29, 2024
Couleur non souhaité
PUBLICADO POR:
romy C.
marzo 29, 2024
Couleur bien mais assez de reflets
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
romy C. - Merci d'avoir partagé votre avis avec nous. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Nous allons revenir vers vous par email afin de vous aider et nous espérons que les ajustements de votre coloration vous plairont. Nous restons à votre écoute si vous avez des questions.
PUBLICADO POR:
Madelyn S.
marzo 28, 2024
Second order missing applicator and did not cover.
PUBLICADO POR:
Madelyn S.
marzo 28, 2024
Second order was missing applicator. Left roots showing even though I applied more at hairline and left on longer as per staff. Lower rating than first. First order color looked great for the first few days. Then the roots started showing more quickly than they could have grown. I had visible roots within a week and the color had deteriorated in 10 days. It is cheaper than salon but at this rate it requires an application every 2 weeks rather than my usual 3 to 4. So if the salon costs 65 and this is 35 but twice as often, not much saving.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Tessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sandra L.
marzo 28, 2024
Not satisfied
PUBLICADO POR:
Sandra L.
marzo 28, 2024
It didn’t cover all my grays on top part of my head. Going to see if a darker color will do the job.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sandra,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Inna R.
marzo 27, 2024
Not impressed
PUBLICADO POR:
Inna R.
marzo 27, 2024
Ice idea, though I didn't like the colour, it was washed off, not intense, weak formulation not covering the greys. So "no" from me
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heather L.
marzo 27, 2024
My hair is orange
PUBLICADO POR:
Heather L.
marzo 27, 2024
My hair is literally orange. I ordered an ash brown and was brown before
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Heather,
We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Romy S.
marzo 27, 2024
Farbe wieder zu dunkel
PUBLICADO POR:
Romy S.
marzo 27, 2024
Versuch Nummer 2, wieder dunkel braun geworden, das gefällt mir überhaupt nicht. Der Preis ist halbwegs okay,
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Romy S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Agathe P.
marzo 26, 2024
Une catastrophe
PUBLICADO POR:
Agathe P.
marzo 26, 2024
Plutôt sympa dans son petit emballage, notice facile à comprendre et à exécuter mais le résultats n’est pas du tout celui voulu j’ai obtenu les cheveux roux carotte alors que je suis blonde et demandais du blond plus clair! Après avoir tenter un nombre excessif de produit bleu avec une dépense de +30€ de produit puis être allée chez le coiffeur (+70€) ils ne sont pas tout à fait remis de ces reflet roux et j’ai du faire une couleur plus foncée ! Tout l’inverse de ce que j’aurais voulu !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Agathe P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Stefanie L.
marzo 25, 2024
Brachte leider nicht den Erfolg
PUBLICADO POR:
Stefanie L.
marzo 25, 2024
Es war leider viel zu wenig Farbe für mein Haar obwohl schon für sehr dick und sehr lang angegeben, ich nehme an auch danach berechnet wurde.
Zudem haben meine Haare die Farbe nicht angenommen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stefanie L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kayla M.
marzo 25, 2024
I'm not sure they even listen
PUBLICADO POR:
Kayla M.
marzo 25, 2024
I keep saying I want purple tent to my hair not red but they new dye they sent is no even close.. idk just seems like a waste of money
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Kayla - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color reformulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Iris K.
marzo 25, 2024
Abonnement
PUBLICADO POR:
Iris K.
marzo 25, 2024
Mir war nicht bewusst, dass ich ein Abonnement gebucht habe, habe sofort Widerspruch per Mail eingereicht, mir wurde nicht geantwortet, ob und wie ich die Ware zurücksenden kann...NIE WIEDER ESALON...Werde falls notwendig, einen Rechtsanwalt konsultieren!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Iris K. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen.
PUBLICADO POR:
Kylie H.
marzo 25, 2024
Was not even close to right color
PUBLICADO POR:
Kylie H.
marzo 25, 2024
It was Wong color light brown ask for black with purple shimmer
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kylie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kim S.
marzo 25, 2024
Not good
PUBLICADO POR:
Kim S.
marzo 25, 2024
Not happy with product a lot darker then photos of shades. Shampoo and conditioner were too small not enough to cover Head let alone full length of hair
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kim! We are sorry to hear that your color was darker than expected, and you didn't have enough product. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Cécile P.
marzo 24, 2024
Ne couvre pas bien les cheveux blancs
PUBLICADO POR:
Cécile P.
marzo 24, 2024
La couleur correspond à mes attentes, mais les cheveux blancs ne sont pas couverts alors que c'était un des deux points à corriger
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Cécile - Merci pour votre partage. Nous sommes vraiment désolés d'apprendre que vous n’étiez pas satisfaite de la couverture de vos cheveux blancs, et nous serions heureux d’ajuster votre formulation sur-mesure pour les couvrir mieux. Nous vous avons envoyé un email avec plus d'informations, n'hésitez pas à revenir vers nous si besoin !
PUBLICADO POR:
Darla H.
marzo 24, 2024
Last color
PUBLICADO POR:
Darla H.
marzo 24, 2024
Please look at photo...my hairline around my brow is orange/ugly reddish. I am on a 2 week tour of Japan and will not be calling you. Look at the bottom picture with my daughter...that is my color! Really disappointing to be traveling and taking bad pictures with this fake ugly color.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Darla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary L.
marzo 24, 2024
Not lasting color
PUBLICADO POR:
Mary L.
marzo 24, 2024
The color seems to have faded after my first shampoo. Disappointed with this.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Mary - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Deborah C
marzo 23, 2024
Orange roots!!! No grey coverage!!!
PUBLICADO POR:
Deborah C
marzo 23, 2024
I am a Néw customer and I was not happy.
My first box and coloring turned my roots ORANGE AND IT DID NOT COVER MY GREYS. I WOULD LIKE A full REFUND. YOU SAY YOU HAVE A 100% guarantee or you give back our money. I would like a full refund. And now I have to worry about your second shipment you sent to me. I called and told you I did not want it shipped out and billed but it was already done. My order was shipped and my debit card was billed I would like a credit for the first order as per your guarantee refund and I am now waiting on my second order in the mail so I can refuse it and return it to you. I would like both amounts credited back to my debit card for the first order and I’ll be sending back the second order as soon as it arrives. But I need that money back in my account asap so I can afford to get my hair color back to normal as it is still orange and my greys were not covered. Please contact me with your resolution and when will both of my credits be applied? Thx
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PUBLICADO POR:
Emma
marzo 23, 2024
No where near intense copper
PUBLICADO POR:
Emma
marzo 23, 2024
After having my colour adjusted as the first one just wasn’t bright enough, I mixed up the first bottle and felt little concerned that it was rather red than the previous bottle that looked orange, I popped it on anyway then waited, mixed the bottle prepared for my ends which was very orange and more like the original set I received. Followed all of the instructions and rinsed it all off and I’m gutted because my ginger hair that I just wanted brightened a little is now a darker auburn red colour, nowhere near the intense copper pictured, I feel like the ratio of colour didn’t reflect the actual bottle with how red it’s turned out. Gutted because I had high hopes for the new colour!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Emma! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Donna P.
marzo 22, 2024
Did not cover the gray/white.
PUBLICADO POR:
Donna P.
marzo 22, 2024
This color did match my previous hair color without any gray/white. However it did a poor job of covering the much-lighter parts of my hair. I had to go purchase an over-the-counter Loreal product to cover it.
I'm giving eSalon another chance in the hopes that their formulas for covering gray/white hair have improved.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Donna- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Madeli S.
marzo 22, 2024
Won't cover grays
PUBLICADO POR:
Madeli S.
marzo 22, 2024
I uploaded my most recent picture 1 day after applying the color, and as you can see the color did not covor the grays that I am concerned about.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Madeli,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
PUBLICADO POR:
Marie-Christine C.
marzo 22, 2024
Pas satisfaite
PUBLICADO POR:
Marie-Christine C.
marzo 22, 2024
Bonjour, j ai fait ma coloration qui n est pas du tt une réussite ! Beaucoup trop clair! Donc affreux à mes racines! Je vous ai envoyé le résultat sans avoir jamais eu de retour!?
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marie-Christine - Merci pour votre partage. Nous sommes vraiment désolés d’apprendre que vous ne soyez pas satisfaite de notre coloration, et nous serons ravis de la modifier. En examinant votre profil, nous constatons que nous avons répondu à votre email. N'hésitez pas à revenir vers nous si besoin !
PUBLICADO POR:
Carmen B.
marzo 22, 2024
Your product doesnt work at all.
PUBLICADO POR:
Carmen B.
marzo 22, 2024
I think it is better to have a dollar tree color hair because the color that you sent me doesnt cover my grays at all , and it only lasted one week . Please dont send me anything else.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Carmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Janet A.
marzo 22, 2024
It was ok
PUBLICADO POR:
Janet A.
marzo 22, 2024
Covered white hairs but made my hair very brassy
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Janet,
We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. (:
PUBLICADO POR:
Luise S.
marzo 21, 2024
Minderwertig
PUBLICADO POR:
Luise S.
marzo 21, 2024
Keine ordentliche Kontaktmöglichkeit
Minderwertige Ware. Die Rote Farbe war rosa. Waren Lieferung trotz Storno
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Luise S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Marzena B.
marzo 20, 2024
It does not cover grey well and the colour has changed to carrot
PUBLICADO POR:
Marzena B.
marzo 20, 2024
The colour set does not cover my grey hair around the temple area and my forehead. The colour also has changed and it looks more like a carrot colour. I have taken the colourist's advise and applied the colour according to the instructions. I am dissatisfied and I believe that the product does not represent a value for money.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Marzena! We are sorry to hear your color hasn't covered your greys. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
LIUBOV S.
marzo 20, 2024
washes off quickly
PUBLICADO POR:
LIUBOV S.
marzo 20, 2024
The color is good, but it quickly loses its color after washing the hair. I am asking the administrator, look at my e-mail, my card was charged without my knowledge, I did not place an order. Why can't anyone contact me for 2 days? What is the reason? I want to cancel the order and get a refund. Thank you
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Tammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
tamar N.
marzo 20, 2024
custom colour set
PUBLICADO POR:
tamar N.
marzo 20, 2024
Sadly no sign of any violet and quite a dull dark matt finish
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Tamar! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Angie T.
marzo 19, 2024
Just ok.
PUBLICADO POR:
Angie T.
marzo 19, 2024
I have given eSalon several tries. I love the concept and presentation. I have just not had great results with covering my grey. The formula was adjusted several times and I was hopeful each time. The customer service is excellent. I am not sure if it is just my hair… but the color didn’t quite take or last.
Update-March 2024. I should have stuck with my original thoughts. Just tried again… this time much of the same except ZERO help from the experts. Have sent two messages that have gone unanswered. My color is scheduled to ship tomorrow and still nothing. I have huge concerns about the last color that were never addressed. Don’t bother… they won’t help you. Zero stars
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PUBLICADO POR:
Tiffany D.
marzo 19, 2024
Pas la couleur que je souhaitais...
PUBLICADO POR:
Tiffany D.
marzo 19, 2024
La couleur ne correspond pas vraiment au résultat que j'attendais. En effet, je n'ai pas les sous-tons violets que je voulais. Je me retrouve avec une couleur qui tire vers le rouge délavé.
En ce qui concerne mes cheveux après coloration, ils ne sont pas abîmés, ils restent doux et faciles à démêler.
Le kit est parfait et très complet, facile à utiliser, le concept est top, mais le seul problème reste véritablement la couleur qui n'est vraiment pas la bonne, ce qui est bien dommage.
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PUBLICADO POR:
Denise M.
marzo 19, 2024
Very bright roots
PUBLICADO POR:
Denise M.
marzo 19, 2024
I adjusted my color to a more vibrant strawberry blond, however should have received a low light for ends along with this change as roots were to severe with rest of hair.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Denise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shamim Y.
marzo 19, 2024
Ripping off..
PUBLICADO POR:
Shamim Y.
marzo 19, 2024
I received an email that it's on offer for £12.
I didn't click on every month subscription.Still last night I received an email that my second order has been dispatched.I called them today and they said it's already dispatched..I have to pay postage for return.It cost me £27 for the colour .
Never buying again.
Not trustworthy for me.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sonia N.
marzo 19, 2024
Didn’t like it
PUBLICADO POR:
Sonia N.
marzo 19, 2024
I don’t want to order anymore
I didn’t like it
It didn’t cover my grays
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sonia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Debbie S.
marzo 19, 2024
HOLDING COLOR
PUBLICADO POR:
Debbie S.
marzo 19, 2024
WHEN I FIRST STARTED USING THIS PRODUCT I REALLY LIKED IT. I USE SHAMPOO/CONDITIONER FOR COLOR TREATED HAIR, IF DO NOT HAVE THE SHAMPOO/CONDITIONER FROM ESALON. BUT FOR THE LAST 6-9 MONTHS THE COLOR IS NOT "STICKING" TO THE GRAY. i HAVE NOT CHANGED MY DIET, MEDS, HAIR WASHING PROCESS OR FREQUENCY, ETC (GOD I SOUND BORING). MAYBE MY HAIR IS TOO USE TO THE FORMULA AND SHOULD SWITCH BACK TO THE MY OLD PRODUCT FOR A WHILE??? HECK I DO NOT KNOW BUT IT STOPPED WORKING
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Debbie- We’re so sorry to hear that your hair color is not sticking to your grays. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Please be on the lookout for an email from our color specialists to get this resolved for you right away. Thanks again for your feedback!
PUBLICADO POR:
Malgorzata K.
marzo 18, 2024
Farbe hält nicht lange
PUBLICADO POR:
Malgorzata K.
marzo 18, 2024
Die Farbe konnte mann gut eintragen aber leider am ersten Abend schon teilweise im KOpfkissen dryn, nach 1 Woche war keine spur mehr von Farbe in den Haaren.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Malgorzata K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Magdalena Krasucka S.
marzo 18, 2024
Very disappointed. Not I been asking for!
PUBLICADO POR:
Magdalena Krasucka S.
marzo 18, 2024
Fully diferent then my request to change tone and don't add any maghony but they add fully cooper. Which it's like red with brown. Not good and I'm very sad after I done my hair yesterday afternoon... Too late to go to shop and buy new one to remake again.....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Dorota C. - Thank you for your feedback! We're so sorry to hear that you are disappointed by the result of your hair colour. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Iona R.
marzo 16, 2024
Colour not as pictured
PUBLICADO POR:
Iona R.
marzo 16, 2024
Supposed to be brown/red but came out really bright burgundy - hated this colour!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sarah! We are sorry to hear your color turned out brown. Please check your emails, we just got back to you.
PUBLICADO POR:
Jennifer M.
marzo 16, 2024
Too red
PUBLICADO POR:
Jennifer M.
marzo 16, 2024
I’m pretty sure I said on the initial form I filled in that I didn’t want red in my colour. I’ve done my colour and I have dark auburn hair, not the dark blonde it says on the product. Therefore, I won’t be using this service again!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jennifer! We are so sorry to hear your color didn't turn out as expected. Please check your emails, we just got back to you.
PUBLICADO POR:
Petra B.
marzo 15, 2024
Haarfarbe Mittelblond Gold
PUBLICADO POR:
Petra B.
marzo 15, 2024
Leider kann ich die haarfarbe nicht nutzen meine Kopfhaut ist gereizt habe Krusten seitdem ich diese Farbe genommen habe juckt der ganze Kopf ist auch meine erste Färbung gewesen und die Farbe ging schon nach zwei Wochen raus ich werde nicht mehr meine haare färben
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Petra B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Inga M.
marzo 15, 2024
Esalon
PUBLICADO POR:
Inga M.
marzo 15, 2024
Ich hatte eine andere Farbe erwartet.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Inga M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Dily B.
marzo 15, 2024
If I could, I would give zero stars
PUBLICADO POR:
Dily B.
marzo 15, 2024
Poor product. No actual cover, after one wash the greys were so visible. Really wouldn’t recommend. Plus it is very difficult to find out how to cancel the subscription.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Dily! We are sorry to hear your color didn't cover your greys. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Jess N.
marzo 15, 2024
Loved the colour but didn’t touch the grey
PUBLICADO POR:
Jess N.
marzo 15, 2024
I have a lot of grey hair around the frame of my face so I concentrated the roots colours around my face but unfortunately when I washed and dried my hair the grey frame remained.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jess,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
PUBLICADO POR:
Ashleigh H.
marzo 15, 2024
Not enough
PUBLICADO POR:
Ashleigh H.
marzo 15, 2024
Wasn't enough product for my hair length
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Ashleigh! We are sorry to hear the product wasn't enough for you. Please check your emails, we just got back to you.
PUBLICADO POR:
Wendy S.
marzo 15, 2024
Demi-Permanent Review
PUBLICADO POR:
Wendy S.
marzo 15, 2024
I'm not ready to transition to permanent color yet, so I use demi-permanent to blend my greys. I liked the coverage and color of this product. However, on my next order, I adjusted my color to be lighter and the resulting order was actually darker than my first. I had to contact customer service and have them resend a corrected order. That was a pain. Also, on reorder, you have to pay extra for a second bottle of product for your ends. For permanent color, it makes sense to just send one bottle for roots, but with demi-permanent, it all washes out, requiring you to redye your whole head. The price ends up being over $40 per application of demi-permanent every 6 weeks (or however often you color). This is still likely less than in a salon, but more expensive than a demi color from Sally. I haven't decided whether to continue with eSalon.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Wendy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your formula just right!
PUBLICADO POR:
Koy M.
marzo 15, 2024
Doesn't last long
PUBLICADO POR:
Koy M.
marzo 15, 2024
I was really excited to try this out and is disappointed. The color did not last long and after washing the dye off I noticed not all my grays were covered. Not satisfied with the product.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Koy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Bianca K.
marzo 14, 2024
Nicht zufrieden..flex Abo deaktivieren
PUBLICADO POR:
Bianca K.
marzo 14, 2024
Bin nicht zufrieden...zuviel Chemie..Habe Haarausfall
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bianca K.- Vielen Dank für Ihr Feedback. Wir bedauern, dass Sie seit der Verwendung unserer Haarfarbe unter Haarausfall leiden. Wir versichern Ihnen, dass dies ist eine sehr ungewöhnliche Reaktion auf unsere Produkte ist. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Erin L.
marzo 14, 2024
horrible
PUBLICADO POR:
Erin L.
marzo 14, 2024
my hair orange
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandrine Q.
marzo 14, 2024
Coloration
PUBLICADO POR:
Sandrine Q.
marzo 14, 2024
Impossible à évaluer, le flacon couleur a coulé dans le colis, je ne peux donc pas utiliser le produit. J’aimerais beaucoup que le service client me réponde car je n’ai pas pu faire ma couleur.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandrine Q. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que votre commande soit endommagée. Nous sommes revenus vers vous par email afin de vous aider au mieux. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Laura A.
marzo 14, 2024
Not the outcome I expected.
PUBLICADO POR:
Laura A.
marzo 14, 2024
Left my hair reddish I even left the color on longer as it takes longer for my hair to pick up color. Used toner and it only took out the brassiness but not the red overtones. Trying to D/C future product and it only allows me to postpone on stop all future orders. The product was good value for the price and was packaged very nice.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Laura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patricia P.
marzo 13, 2024
Couleur ratée
PUBLICADO POR:
Patricia P.
marzo 13, 2024
Aucun rapport avec la couleur désirée
Très déçue
Obligée d'aller chez le coiffeur , merci !!!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Patricia P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite !
PUBLICADO POR:
Julie r
marzo 13, 2024
Disappointed
PUBLICADO POR:
Julie r
marzo 13, 2024
Color was a disaster I followed the instructions to find my hair was a bright shade of red. Following day I able to visit hair salon and fix the problem. This was a very expensive color fix. Recommend definitely not.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christine M.
marzo 13, 2024
Commande
PUBLICADO POR:
Christine M.
marzo 13, 2024
Commande non recu, depuis le29 février, je suis déçu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine M. - Merci pour votre commentaire. Nous sommes désolés pour l'attente de votre commande. Nous allons revenir vers vous par email afin de vous aider concernant nos délais de livraison. Encore merci pour votre commande eSalon !
PUBLICADO POR:
Vicki G.
marzo 13, 2024
Color was not satisfactory
PUBLICADO POR:
Vicki G.
marzo 13, 2024
The color resulted in too much ash. I’ve had to wash it several times to tone the ash down.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Vicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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