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66,591 Comentarios de clientes |
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Wrong colorCOLOR WAS COMPLETELY WRONG! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Patricia, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happy!My hair went orange brassy yellow! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Charlene, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (: |
Ruined my hair colour!!My hair is a mess colour is not what I was expecting from the charts 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Amanda! We are so sorry to hear your hair was ruined. Please check your emails, we got back to you. |
Problem with the color containerI’ve never had a problem like this before, the container containing the color was the hardest thing I’ve ever had problem unscrewing. My husband tried it and I tried and it won’t budge. We did everything we can think of but it still wouldn’t open. I had no choice but to cut a hole under the container and dispensed it upside down. I was frustrated! I have photos if you need it. I’ve been a customer for awhile and never encountered this issue. Otherwise, I am very happy with the color, timing of delivery and the service. I apologized for giving you this review. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnaMarie- We’re truly sorry that your latest order was difficult to open. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Beim 1. Färben alles gut, beim 2. Mal KATASTROPHEIch habe Schokobraun bestellt, hatte beim 1. Färben ein wirklich schönes Schokobraun und war zufrieden. Beim zweiten Färben: Absolute KATASTROPHE, sie sind KUPFERROT in der Sonne fast ORANGE, bis zum Schokobraun vom letzten Färben. Was bedeutet ich bin ORANGE-BRAUN gestreift: OBEN ORANGE, so gut 10 cm UNTEN BRAUN, ca. 30-40 cm. So etwas ist mir mit der günstigen Farbe aus der Drogerie noch NIE passiert, ich müsste eigentlich Schadenersatz verlangen, denn nun hab ich ein Abo für diese teure Farbe am Hacken und muss zum Friseur um diese KATASTROPHE zumindest ansatzweise in den Griff zu bekommen. Hätte ich durch den Tod meines Vaters nicht so viel um die Ohren, wäre das Abo längst gekündigt, und ich wäre noch andere Wege gegangen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadine Z.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
trop foncéepour la commande à venir je veux plus clair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvelyne B - Merci pour votre commentaire. Nous sommes désolés que votre coloration soit plus foncée que prévu. Nos Experts Coloristes ont ajusté votre prochaine coloration selon vos besoins. Si vous avez des questions, nous restons à votre écoute. |
Bad gray CoverageI didn’t like anything about the color kit. First of all, I was told that a colorist would call me to discuss my color. I was excited about this and instead I just got an email saying that it has shipped. Next, I requested a vivid red with cool tones that would cover my gray. Instead, I got a very drab orange-red that did not cover my grays at all. In fact, my roots ended up kind of yellowish. They definitely don’t blend into the color, they stand out like I still have roots, just a different shade. Also, as soon as I started putting the color on. It stung my eyes and made them water. I absolutely do not like this brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosArianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Poor performance, poor customer communicationColor did not cover and was not the shade I asked for. Got no response when I contacted the company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Olivia, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Awful!My introductory color order was amazing. This second order? Horrible. Not only was the color darker but, despite knowing I have thick long hair, sent me one bottle of color. And the color was awful. Much darker than the original. Money back, please. Bait and switch. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Theresa, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
medium blond turned out to be light brownlike that, it didn't damage my hair, but the color is totally off. it is at least 3 shades darker than what I expected so from medium/light blond I am now a brunet 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Veronika, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray hairIt doesn't cover the gray hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Desislava! We are sorry to hear your color didn't cover your greys. Please check your emails, we got back to you. |
Terrible productMy hair fell out, would not recommend to my worst enemy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Tanner, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Love the Color, Not the DripsLast two shipments have been very drippy during application. I went with a drug store brand last time I colored my hair and the process was much more favorable because there were no drips. I have to cover my bathroom walls with plastic when I use eSalon color, but drips tend to be found on the tile on the shower curtain and on my skin. I like not having to go to a hair salon or making a trip to the drug store, but I can’t deal with a drippy, watery formular. This is my second try with eSalon coloring and my last. The first time I ordered, after the initial order, the color formular shipped was drippy and I canceled future shipments. It happened again, and I will not be going back. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re so sorry to hear that you were disappointed with your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Turned My Hair OrangeMy hair hair is currently orange instead of the shade of medium blonde it was supposed to be. It also fried my hair. It’s frizzy now. I warned my colorist that I had had bad experiences in the past and that I pulled orange. I am now going to have to pay over $100 that I did not have in my budget to get my professional hairstylist to fix it. You might as well spend the five dollars on the drug store box dye to make your hair look bad. Also, my roots are lighter and redder than the rest of my hair, which looks weird. I will say, though, that the marketing was fantastic and that the colorist did reach out to me in the beginning with a few questions. So I appreciated that I was actually talking to someone. It just had the same horrible result and now I have to live with this hair. Not worth it!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlyssa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Made my roots orangei ordered black with a gold undertone. it turned my roots an orange hue and made my hair super coarse. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
did not cover white hairI followed the instructions... but saw no gray coverage. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Pas fabriquer à ma demandeCe produit a bousiller 1 an d effort pour éclaircir ma couleur être plus blonde. Il a fait tout l inverse il m a transformé en brune au reflet vert aidé du Tint Rinse aux couleur doré 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCéline H. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que prévu. Nos Experts Coloristes sont revenus vers vous par email afin de vous aider et remédier à cette situation. Nous espérons que ces ajustements vont vous satisfaire. |
Pas terribleMa couleur au niveau des racines est rousse plutôt que blond. Je suis déçue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaud C. - Merci pour votre commentaire. Nous sommes sincèrement désolés que vous soyez déçue par les résultats de votre coloration. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
Colour not rightI want to cancel but don’t know how 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynda - Thank you for reaching out! Please keep your eyes out for an email from us shortly. |
Just not for me I thinkAt the start loved this concept and the product but it doesn’t cover my greys for long, coverage not so good long term. So wanted for this product to be right…. Maybe I’m not ordering correctly 🤷♀️ but love the classic shampoo and condition that comes with the colour box. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Paula! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Color didn’t do anything.Not sure why but the color didn’t change my hair color or even tone it at all. Looks exactly the same. I was hoping I would like it, not sure what is going on. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Kim, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Faded awayThe color faded away so quickly, although it was supposed to be permanent. It was also very difficult to get the color out of my hair. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Fatema, We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
DisappointedVery unhappy with the colour, I wanted to get rid of my unwanted gold brassy hair and this was even worse than my previous colour, it was everything I never asked for and now I’m left with feeling and looking awful, I may have to go to the salon to get this sorted so will cost me more than I thought 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Amanda! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you. |
Don’t do it!Wish I could give a zero star. Attempted coloring my hair with this, didn’t even get half of my head covered before I got in the shower as fast as I could to get all of it off me. Smell was so strong that when it got anywhere near my face it sent a shock through my nose to my whole body and then a burn sensation. The burning is less intense but still in my nose, it made my head itchy and gave me a headache as well. DO NOT DO IT! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Meine Farbänderung wurde nicht berücksichtigt.. trotz Nachricht und Fotos wurde die Änderung nicht berücksichtigt und die Farbe davor wurde zugeschickt. Dazu habe ich noch etwas extra bezahlt damit es schneller ankommt. Dann das.. jetzt hänge ich schon 16 min insgesamt in der Warteschleife prima… 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Did not cover my gray hairDid not cover my gray hair 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLilian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not as asvertisedTurned my hair pink 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Donna! We are sorry to hear your color turned our pink. Please check your emails, we got back to you to help you further. |
Wasted my moneyIt did not color my gray and barely colored the rest. Very unhappy. Will not recommend or purchase again. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
TerribleThis product completely damaged my hair. I have used box colors before and this is the first product that has done this. It is so dry and is still damaged a month after coloring. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color does not lastThe color does not last. I will cancel my membership. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErica - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ColorJust can’t seem to get the color I like. The product does make my hair nice & soft. It’s also very manageable & shiny. I’m disappointed this didn’t work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
wrong colorit was the wrong color. I have made this will be my fourth time with this note anyways I needed MEDIUM BROWN(5.0) INTENSE PEARL (420) AND PEARL MAHOGANY (5.25) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Nasty orange tonesI ordered light golden blonde and requested no orange tones I applied colour as directed Lots of orangey colour tones Horrible waste of money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jaqui! We are sorry to hear your color didn't make your expectations. Please check your emails, we got back to you. |
Will not cover grey haitNice Colour but will not cover grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRenee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color was just okay.Color was too blah - just a brown without any red or copper highlights. I want to cancel my future orders but there is no place on your website to do! Please consider this my cancellation . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray coverageDid not cover gray hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorena - We’re so sorry to hear that you were disappointed by the gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Un peu déçuLa couleur n'a pas complétement recouvert mes cheveux blancs, sa fesai plus clair en racines que sur les pointes, alors que j avais demandé plus foncé sur les racines, pour une couverture optimale de mes cheveux blancs 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertoshouilliez S. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Not thrilledNot sure what I was expecting but I know this isn’t it. It’s very dull and nothing like the picture I sent. Pretty disappointed. 2nd try... still not the color that I wanted. I give up but I appreciate the effort that was put into this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fades to odd orangy colorI liked the way it looked fresh. Within a month I was not as pleased. I think I need it a bit darker. I have 2 unopened boxes. I thought I cancelled the automatic shipments,! I had surgery and stayed with friend afterward who would not allow dye in her shower or kitchen sink. I had to go to a professional this week to even get to wash it. They colored, also. do not need ANY MORE. Introductory offer a normal price I pay, the subsequent ones too rich for my budget. I will cancel COMPLETELY if you give me no notice and charge me after the fact of shipments again! I will let you know when and if I wish more product. shipping. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t takeMy naturally black hair didn’t take the colour that was sent. Gutted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Bev! We are sorry to hear your hair didn't take the color. Please check your emails, we got back to you to help you further. |
AwfulJust awful 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I still have gray hairsI followed the step-by-step instructions and my hair came out darker than I expected I'm not happy with this color. I prefer my hair to be lighter. The medium golden just didn't work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedMy goal is to not have to color my hair every 2 wks to cover up new growth of gray hair. I wanted to go a little lighter in color in order to do this. However I was told this can't be done on previously colored hair. An option I had was to go lighter on roots. So I did. I followed every instruction down to every detail. I was so disappointed to get out of shower after coloring only to find either the color is way too light to cover my gray hair or that the color just didn't work because it looks as though I didn't color my hair at all and I see nothing but all over gray roots. Feels like I completely wasted my time trying this out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Came out darker than hair was!I thought that I had ordered natural summer highlights, I have ended up darker than I was before? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kate! We are sorry to hear your hair turned out darker than expected. Please check your emails, we got back to you to help you further. |
Very distraught after hair turned ginger.This was the first time I had used esalon and my hair had no previous colour. I wanted medium blonde, I did everything right but it turned ginger. I hate it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Victoria! We are sorry to hear your color turned out ginger. Please check your emails, we got back to you. |
Worst colour ever!Gets one star only for nice packaging and decent quality gloves. Other than that, the worst hair colour I have ever used! I asked for ginger - real carrot copper - I got browny, pinky purple. Avoid this product like the plague. Go to a professional or buy a well know brand that understand colour. This company clearly does not! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Catriona! We are so sorry to hear the color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Not the sameI’ve been using esalon color for 9 years, over the last couple years the color has changed. First it seemed that it would fade/washout very quickly and not color my white hairs, then I started to notice how red my hair seemed after the color had faded. As I have become less happy with the color I have been using it less and less. I now have 4 boxes to use. I hadn't been able to place it for a while but after coloring tonight I realized that my soft black color is actually more of a coppery brown? I have not changed my color preference so I am not sure why I’m getting a redish brown color? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMachelle- We’re so sorry to hear that you have been disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Don’t risk it!Utterly devastated by the result. Had a professional hairdresser apply the colour for me, following the instructions to the letter. The two different colours provided for the roots and ends have resulted in the most appalling contrast. Waste of money! Waste of time and now left having to fork out more to rectify it! Cheers eSalon for royally ruining my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Claire! We are so sorry to hear your roots and ends turned out completely different. Please check your emails, we got back to you to help you further. |
Wrong colourCompletely wrong colour, really unhappy with the way that it’s turned out. It’s too dark and it’s damaged my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Miri! We are so sorry to hear the color is too dark. Please check your emails, we got back to you to help you further. |
DecentI was impressed until my second wash. My roots are now lighter than the rest. It has only been about 2 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Pas efficaceBonjour, J’ai fait ma couleur jeudi et j’ai laissé le temps qu’il fallait, j’ai rincer, et n’a pas fonctionné du tout, c’est comme si je n’avais pas fait de couleur. En plus le produit sentait très fort, le shampooing piqué les yeux, franchement très déçu. Je préfère encore prendre mes couleurs dans le commerce et je vais continuer, au moins elles sentent bon et y a un résultat . J’ai bien fait d’annuler mon abonnement, parce que c’est sûr je rachèterais pas, et je trouve cher pour une coloration qui ne fait pas son travail. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine D. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Very unhappy 😭Not even close to my color 😭 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRocio - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What in the world is this?If someone would please get in touch with me,I’d appreciate it.i just applied my latest box and it’s terrible.the roots and ends don’t color match at all. It’s awful. And I am going on vacation tomorrow. Guess I have to wear a hat all week. I uploaded a picture plus two Inspo pics for the next box that I hope will be free? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CouleurBonjour suite à ma commande pour ma couleur je suis déçu ça m'a rendu les cheveux assez rêches et c'est pas vraiment ce que je souhaitais voilà je retournerai à ma couleur habituelle 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElza F. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite ! |
My hair turn to be redMy hair turn to be read and I am not sure why I am not able to cancel my order as I will not availbe to use this colour. Can you please help ? I am trying call but no answer so far ! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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gold colorDid not get complete coverage, for some reason I am still getting the gold color streak, not a lot like the time before but still have one. After one washing I have a lot of gold color. Would there be anything you can do to help this. I do not have any redish hair but i am getting a redish gold color. I always used the black/blue color for OTC. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Sieht anders. Aus als dargestelltDie Farbe gefällt mir nicht und ist mir zu teuer. Es ist eine Farbe , die mir nicht gefällt. Also bitte keine weiteren Lieferungen. Danke Michaela Meyer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichaela M.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte teilen Sie uns eine Bestellnummer an die folgende E-Mail-Adresse [email protected] mit, damit wir Ihnen weiterhelfen können. |
FarbeBei mir ist die Farbe stumpf leuchtet nicht.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartina F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
RootsMy color for my roots didn’t come out dark enough. I just look like I have hot roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jessica, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (: |
DID NOT COLORDID NOT COVER GRAY! Never received my refund per guarantee then was charged 2 more times!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFelecia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Difficult and not as describedThis was a hard application. I needed my husband to help. I won't use this versus the other all over coverage. I sent a message to Esalon about my concern, and they acknowledged my email, i still have not received a response. I expect a response will come after I post this . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
ColourThe 2nd set has hardly no plum in its nearly blk not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Claire! We are sorry to hear your color had not much plum. Please check your emails, we got back to you. |
ColorDid not care for color at all. And dryness of hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarla - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
First time userI really wanted to be impressed. I followed the directions to a T. Gray coverage was not good on the temple area. Overall coverage was ok but not spectacular. My hair also is incredibly dry.so careful not to keep the product on longer than the reccomended time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Tried for timeI did my color on Friday, May, 17, later on that same day I can see grays. I followed the directions allowing for 30 minutes and adding water to the left over set and putting it on my hair as I rinsed off. Very disappointing since I wanted my hair dyed for my daughter upcoming wedding. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Rosa, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Leider viel zu dunkelLeider ist hell braun, fast schwarz. Wollte es kühl ( ohne rot haben), jetzt ist es schwarz und ich unglücklich. Die Anwendung, macht mehr Arbeit und leider auch dreck. Duft ist gut und Shampoo auch 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Did not cover the graysI put the color into my hair following the same directions as before and the last application (done the same way) over half the grays were not covered. At the price for this color I’m not sure if I want to move forward. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Florence, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (: |
poor gray coveragepoor gray coverage. I left it for 50 min (longer than usual) but still there were many grays not covered:-( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Laura, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what supposed to beThis had a reddish tint to it. The solution was so dark. It was almost black, and it did not lighten my hair at all actually a deep brown bread. I’m going to have to do something else with it right now 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Lisa, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
So unhappyI set my account up and advised my natural hair colour. I wanted a bright,copper colour for my hair and I now have dark, dark browny red hair!!! It’s my daughter’s communion in 2 days and I can’t change it!!! Utterly devastated. I hate the color!! It’s nothing like I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Michelle! We are sorry to hear your color is darker than expected. Please check your emails, we got back to you to help you further. |
I have been trying to cancel this membership…Please stop sending me color sets! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - We’re so sorry to hear that you are having issues with cancelling. Please keep your eye out for an email from us for your next steps! |
nicht die richtige FarbeSehr geehrte Damen und Herren, ich melde mich hiermit bei esalon ab. Ich möchte k e i n e Farbe mehr von Ihnen erhalten. Das ist mir alles zu viel. Die erste und letzte bestellte Farbe hat überhaupt nichts ausgelöst. Damit war ich nicht zufrieden. Und ich möchte meine Haare auch nicht andauernd färben. Leider muss ich die eventuell vorgesehene Farbe zurückgehen lassen. Seien Sie mir bitte darum nicht böse. ich bin 87 Jahre alt und kann meine Haare nicht dauernd selbst färben. Bei der ersten Bestellung wollte ich nur den "Rotton" aus meinen Haaren waschen, das hat aber nicht geklappt. Mit freundlichen Grüßen Evi Fassbender 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvi F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Colour not like the first, disappointed with resultsThe first order gave me the intense copper I had requested but this order has left my hair looking flat and dull blonde. Not happy at all with the results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Summer! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
The color didn’t came out.Disappointed with the result cause I have not got the result as I expected it just can be seen slightly but not the colour I expected or the result. The packaging and preparation was good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jahan! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Waste of my moneyDid not worked on my hair. Did not colored my hair and no changed of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Octaviana! We are sorry to hear your color didn't work on your hair. Please check your emails, we got back to you to help you further. |
No interested in the colors no moreI am no longer interested in the colors 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color do not last longI have been noticing my color only last 1 wash and fade. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarissa - We’re sorry to hear that your hair color is fading faster than you expected. Our colorists are happy to work with you to adjust your next color formulation. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Waste of MoneyThe price of shipping is outrageous! It says 3 days shipping but mine has always been late and my last shipment was over 2 weeks late! Trying to get into contact with customer service is nearly impossible, I couldn't find a contact email on the website I had to google it and so far it's been 4 days with no response. You don't get much colour either, the bottle will only do my roots each time. Honestly go to a hair dresser or coles for bottle dye, this will just let you down. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was not happyI tried this 2 times and unfortunately it does not keep my hair black. It dies my roots to my natural color so I am completely confused. I thought maybe I did something wrong but nope. It is not for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor customer service, impossible to cancelI did not use the initial colour I was sent, deciding instead to go to a salon to get my hair coloured. This company auto shipped a second order despite never asking for this. I tried calling to cancel but the line provided was not in use. I tried emailing but have not received a response so I've been charged and received shipment of a second order which I have no intention of using. This is very frustrating. I'm annoyed to be out of pocket but also annoyed at the waste of having to throw this out unused. I would give no stars if possible but unfortunately it isn't. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Michelle! We apologize for any misunderstanding with your Color Plan, and also to hear you haven't been able to contact us. Please check your emails, we got back to you to help you further. |
Pas assez de colorationPas assez de coloration. Service client injoignable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRimpault L. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre commande ne réponde pas à vos attentes. Nous sommes revenus vers vous par email afin de vous aider et si vous avez des questions, nous sommes à votre écoute. |
Haven't received itSent a message in and still haven't received it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Nicola! We are sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
Zu wenigFür lange und dicke Haare nicht ausreichend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosInes S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Farbe war andersIch färbte letztes Wochenende meine Haare das erste Mal mit der bestellten Farbe von Esalon. Ich ließ die Farbe genau eine halbe Stunde einwirken wie vorgegeben. Leider war das Ergebnis viel dunkler als ich es mir vorgestellt hatte. Was mich auch noch störte, war der beißende Geruch der Haarfarbe. Leider bin ich nicht so zufrieden. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRenate W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Gray hair coloring wasn't what you expected?I was disappointed after my hair color was not colored. I am sad. I was expecting something better 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Hadeel! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Cannot get color rightI’ve used this product twice, at the recommendation of the esalon colorists, very disappointed as my roots ( dirty blonde hair) have come out an orangish brassy color. Not sure how I can fix this myself, will likely require an expensive trip to the salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Omayra, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color was not at all what I expected....Color was very different from what I expected it to be. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
kind of covered graysDidn't cover my grays fully - they are now lighter reddish colour. Not impressed, unfortunately 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Boyana! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
I am not a flipping redheadI have written and written, and still you are convinced you will make me a red head. I’m done! You all need to LISTEN to customers or you will lose them! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaryKendalyne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Same exact color as before.Sorry, there was no change in my color after using my last color set after requesting more red. Helps that you do not disclose what is sent thus , like the “Emperors New Clothes” we think it is different. It was not. I requested more red. More questions should have been asked. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Christine, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Got it wrongFollowed tie directions carefully and the color was a dark brown mass. No dimension of color or shine. I washed it twice and got out some of the dark and unflattering mass but at least another wash until it looks like hair. Very disappointed. Please cancel future orders. I am no longer a customer! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Rita, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too brassyWhen selecting my color, I noted to the "hair care persons" that my hair held a lot of red and I usually go with the cool ash colors. I didn't get that but tried it anyway. I didn't like it at all and had to buy toner elsewhere to get rid of the brassy yellow blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela -Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Disappointed & dissatisfied in the color hair provided.I actually just used my first purchased of hair color. My sister did my hair & it turned out back to my normal color of dark brown. My color was chosen to be muhagony copper. Does not look at all muhagony or copper at all. Also I was charged on my April bill $38. When it was supposed to be $28.00, why? It's part of why I canceled my subscription with you. Mind you I did it before I did my hair color. Now there's 2 reason why I won't go back. I wanted some kind of muhagony or burgundy color. Auburn looks nice on me ( light) the picture I sent of me had some Lind of red in it. It was not dark brown. I would like a refund or try to get a better color choice for me & not charge me for it. Thank you for hearing me out, Brunilda Gonzalez 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrunilda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
way too expensivethis was very expensive for what it delivered. I received 2nd box and have no idea how to return, no links on website easily accessible to do so?? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - Thank you for reaching out! There are a lot of options for you with eSalon. If you decided to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Permanent Hair Colour Set Colour: Medium Blonde Strawberry 8GCThis colour was, I thought, OK at first but people have said it's far too bright for me. Also, it fades after a couple of washes with my roots coming through too quickly. Therefore I would like to cancel any future orders and unsubscribe. Cheryl Mason 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Cheryl! We are sorry to hear your colour didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Spend the money at the salon!The color I ordered was light brown... This turned my hair RED! 😡 I now have to spend hundreds at my hair salon to get the red out of my hair and the color I wanted. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
SchlechtSuper Schlecht!!!!!!!!!Nie wieder.. reine abzocke 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Farbe mit unerträglichen GeruchDie Farbe an sich ist schön, aber der Geruch der Mischung beissend, einfach unerträglich. Der ganze Raum stinkt auch noch Stunden nach dem Färben. Deshalb ist die Farbe nichts für mich. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSimone R. - Vielen Dank für Ihr Feedback. Wir freuen uns sehr darüber, dass Sie Ihre personalisierte Farbe lieben. Aber wir möchten uns für die entstandenen Unannehmlichkeiten während Ihrer Farbanwendung entschuldigen. Der unangenehme Geruch wird durch Ammoniumhydroxid verursacht, eine Lösung von Ammoniak und Wasser, die in Ihrer permanenten Haarfarbe enthalten ist. Das Ammoniakhydroxid erlaubt es den Haarfollikeln, den Farbstoff zu absorbieren, wodurch es zu einer erhöhten Abdeckung und länger anhaltenden Farben kommt. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Service catastrophiqueJe n'ai pas encore reçu ma coloration commandé le 11 avril. Pas de réponse à mon email non plus. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicoleta C. - Merci de nous avoir contactés. Nous sommes sincèrement désolés que votre commande eSalon ne soit pas arrivée. Nous sommes revenus vers vous par email afin de vous aider au mieux et remédier à cette situation. |