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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Brittany- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cherry J.
junio 24, 2024
Allergy
PUBLICADO POR:
Cherry J.
junio 24, 2024
My scalp itchy after I apply
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cherry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nathalie E.
junio 23, 2024
Für mich leider nichts :(
PUBLICADO POR:
Nathalie E.
junio 23, 2024
Mein zweiter Versuch mit eSalon war leider wieder nichts. Mir wurden zwei Farben geschickt, eine für den Ansatz und eine für die Längen - komplett umständlich, so wollte ich das nicht. Und leider auch dieses Mal: Die Grauabdeckung hält kaum an, vielleicht 3-4 Haarwäschen. Schade, aber dann lieber wieder die 4 Euro-Dogerie-Produkte, die halten teils länger an.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nathalie E.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Alysha I.
junio 23, 2024
Colour didn’t hold
PUBLICADO POR:
Alysha I.
junio 23, 2024
I initially like the colour However it faded within a few washes and was completely gone. Was a shame as the idea of these dyes is really good
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Alysha! We are sorry to hear your color washed out completely. Please check your email, we got back to you to help you further.
PUBLICADO POR:
Royal H.
junio 23, 2024
Not what I was expecting
PUBLICADO POR:
Royal H.
junio 23, 2024
My hair is medium brown and I asked my stylist for as much copper/red tones as possible for my hair as I wanted to look more natural red-head. I knew since my hair was darker that I wouldn’t be able to achieve anything too bright/lighter but somehow the color I used made my hair super SUPER almost neon red. It looks very unnatural and I was shocked at how it got lighter as if there was bleach in the formula? I would have been more prepared and careful about applying the color if I’d known it would make it so bright and the color came out streaked and uneven despite following the instructions carefully. I definitely don’t blame the product for that part (again, I expected the color to come out darker than my natural hair since typically you can’t go from a dark shade to a light shade without using bleach so I wasn’t as careful as I should have been) I just wish it had come out more natural red/ginger but instead I look like marvels Black Widow and not in a good way. Oh well.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Royal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Donna E.
junio 23, 2024
Still too dark
PUBLICADO POR:
Donna E.
junio 23, 2024
Requested ligher as come out almost black this one is exactly they same. And when you look at formula on order one bottle for roots os exactly same mix as last one. Very disappointed
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Donna E. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Trish M.
junio 23, 2024
Not for me
PUBLICADO POR:
Trish M.
junio 23, 2024
I really wanted to love this entire experience. I love the idea of a personalized color mixed & sent to me esp when I can't get to the beauty store to buy color or I don't have 4+ hrs to sit in the salon while my color processes. My big issue was that they sent me 2 different shades for roots & lgth and the end result gives me an ombre fx where the roots are more rosewood & the lgth is red. Maybe this wouldn't be such a big deal but I hate brown hair on me & I'm likely going to have to have the roots bleached so that when I recolor it will be 1 consistent shade. The formula was also extremely drying & left me losing copious amts of hair for wks. My hair was actually very healthy, all new growth & it's req frequent hair masks & conditioning. The other issue was the odor, it reminds me of hair color 20+ yrs ago, the fumes were so overwhelming I had to put a fan bc it made my eyes burn so badly, I almost just gave up bc I thought it would blind me. I've been debating trying it again but I'm very unsure if my hair can even handle it. I'm maybe interested in the highlighting kit instead.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Trish- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mariana S.
junio 22, 2024
poor
PUBLICADO POR:
Mariana S.
junio 22, 2024
waste of money
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Britt,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sarah C.
junio 21, 2024
Poor
PUBLICADO POR:
Sarah C.
junio 21, 2024
If I could give minus stars I would. Don't be dependent on the delivery of this product as it takes 2 weeks to be delivered. No help when you contact them to help with where it is
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sarah! We apologize for any inconvenience with our delivery time. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Jessica Z.
junio 21, 2024
Does NOT fully cover grays
PUBLICADO POR:
Jessica Z.
junio 21, 2024
Wish I could show a pic in this review to prove that the color doesn’t initially get full gray coverage. I was extremely focused on really slathering the color around my hairline, where the grays persist the most, followed directions to the T, and made sure no human-error was made. But, this color product just isn’t strong enough for dark brunette, 40 yo, hair. I love the concept of saving money, having good customer service, and easy at-home delivery, but after two separate tries of dying with this color = conclusion is it’s a weak and poor product. Too bad. The company is great, but they really need their chemists to produce a salon-quality worthy hair color!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jessica,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (:
PUBLICADO POR:
Katherine R.
junio 20, 2024
Too orange/red
PUBLICADO POR:
Katherine R.
junio 20, 2024
Sorry unhappy with my colour. Was expecting blonde not orange/red.
Can this be corrected.?.
Sent pictures last week. Waiting to hear back.
Thanks
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly C.
junio 20, 2024
Didn't work for me
PUBLICADO POR:
Kimberly C.
junio 20, 2024
This didnt cover all my gray and it didnt last any longer than box dye. It also didn't feel any better on my hair than any box dye I've used
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Loriann N.
junio 19, 2024
Not the color I wanted
PUBLICADO POR:
Loriann N.
junio 19, 2024
The color was mostly brown and I wanted red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Loriann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Julie H.
junio 19, 2024
Can't get this color back to normal now?!
PUBLICADO POR:
Julie H.
junio 19, 2024
I ordered my very first box in January I finally received it after some time and it seemed to be the very perfect color when I did my roots! I was so surprised until I realized it didn't match with the other bottle first . My roots are actually orange-red instead of being the blonde they should be they don't need to be a bleach blonde I don't understand how I got so messed up from the very first one being spot on my roots and then everyone after that has been wrong please fix this!!! I actually liked the products but I really need it to be the right color!! Otherwise company seems legit and if we could get everything right I'd really like to try different products from them but if they can even get my color right then why waste my money on the highlighting kit..... Otherwise it's really convenient that they send all those special little things on the side that makes me want to stay with them as well. I will update As soon as some progress is made!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathy H.
junio 18, 2024
Disappointed
PUBLICADO POR:
Kathy H.
junio 18, 2024
My hair is dark brown, but had a lot of grey in it. I wanted to get rid of the grey and change the color to Auburn. The stylist chose a Copper color. It wasn’t as bright, but definitely had red tones in it. Instead my hair ended up being dark brown like my original color. No change. Not what I wanted
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kathy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Monique S.
junio 17, 2024
Enttäuschend
PUBLICADO POR:
Monique S.
junio 17, 2024
Leider bin ich mit dem Farbergebnis nicht sehr zufrieden, es sieht nicht einheitlich deckend aus, obwohl wir uns genau an die Anleitung gehalten haben. Preis-Leistung, steht da meiner Meinung nach, nicht im Verhältnis.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Monique S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Christina
junio 17, 2024
Very disappointed
PUBLICADO POR:
Christina
junio 17, 2024
I hadn't colored my hair in over a year and a half so I decided it was time to go back to red. When I received my order, it became very obvious that nobody had read my color goal notes. I received 2 bottles and was told to do my roots one color and ends another color which seemed a little scary since (like I said) I had no color in my hair so it wasn't as if I was coloring previously colored hair. When I emailed them I got the response of "just use the root color on all the new growth" with no other instructions. Ok...so use one bottle over my whole head for how long? Do I still put it on the roots, time it, then add it to the ends? Called eSalon and was told what to do but the color is completely lackluster. Barely even looks like I colored my hair. Just overall very disappointed and I feel I would have had a better experience going to Sally's.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Christina,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lauren O.
junio 17, 2024
Same color sent
PUBLICADO POR:
Lauren O.
junio 17, 2024
Ask for changes and got the same color :(
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Lauren,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer A.
junio 17, 2024
Not the color I want
PUBLICADO POR:
Jennifer A.
junio 17, 2024
This is the fourth time that I have got the same color when I have asked for no red tints I still got the same color each time. So I’m done
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jennifer,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Pam F.
junio 16, 2024
Waste of money
PUBLICADO POR:
Pam F.
junio 16, 2024
It didn’t cover my gray fully. It made my hair super dry. I had high expectations after seeing so much in internet but turned out to be hopeless.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Pam,
We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Liane H.
junio 16, 2024
Didn’t cover my grey
PUBLICADO POR:
Liane H.
junio 16, 2024
I left it on longer and didn’t cover all my grey very dissatisfied
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Liane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Keri P.
junio 15, 2024
Did not cover my grey at all
PUBLICADO POR:
Keri P.
junio 15, 2024
I just used my personalized color and it did not cover my grey roots at all. I am very disappointed.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Keri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Juliet C.
junio 15, 2024
Orange brassy burnt
PUBLICADO POR:
Juliet C.
junio 15, 2024
This was the most upsetting experience I've ever had with dye. Looks nothing like the picture I sent. NO grey coverage. Burned my scalp and now I'm unable to get the orange blotches off my hair. I want to scream and cry. Never again I will use this product.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Juliet,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Colleen E.
junio 15, 2024
No change to current color
PUBLICADO POR:
Colleen E.
junio 15, 2024
I was very excited to try this product, however it was quite disappointing. I sent in multiple pictures and gave a description of exactly what I wanted. Everything seemed right when I received my box as well. I followed the directions completely but unfortunately the color came out almost identical to my current color. There was almost no change at all other than a very faint tint of what I wanted. I was in the hopes of going from a light/medium golden brown to a rich auburn shade and unfortunately did not get that. I will say the quality and convenience of this product is amazing but the whole reason I tried it was to get a perfect color match and sadly did not.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Colleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jacqueline G.
junio 14, 2024
Waste
PUBLICADO POR:
Jacqueline G.
junio 14, 2024
This is now my third order and I’m not happy with the color I was giving it a chance thinking because I explained and sent pictures that eventually the color will take instead my hair seems to be getting darker further to the color I even wanted I’m so disappointed!!!!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Spinner
junio 14, 2024
Not worked
PUBLICADO POR:
Spinner
junio 14, 2024
Wanted to be brighter but darker hair now
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia L.
junio 13, 2024
Wrong color
PUBLICADO POR:
Patricia L.
junio 13, 2024
COLOR WAS COMPLETELY WRONG!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Patricia,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Charlene C.
junio 13, 2024
Not happy!
PUBLICADO POR:
Charlene C.
junio 13, 2024
My hair went orange brassy yellow!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Charlene,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
PUBLICADO POR:
Amanda H.
junio 13, 2024
Ruined my hair colour!!
PUBLICADO POR:
Amanda H.
junio 13, 2024
My hair is a mess colour is not what I was expecting from the charts
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Amanda! We are so sorry to hear your hair was ruined. Please check your emails, we got back to you.
PUBLICADO POR:
AnaMarie W.
junio 12, 2024
Problem with the color container
PUBLICADO POR:
AnaMarie W.
junio 12, 2024
I’ve never had a problem like this before, the container containing the color was the hardest thing I’ve ever had problem unscrewing. My husband tried it and I tried and it won’t budge. We did everything we can think of but it still wouldn’t open. I had no choice but to cut a hole under the container and dispensed it upside down. I was frustrated! I have photos if you need it. I’ve been a customer for awhile and never encountered this issue. Otherwise, I am very happy with the color, timing of delivery and the service. I apologized for giving you this review.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
AnaMarie- We’re truly sorry that your latest order was difficult to open. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nadine Z.
junio 12, 2024
Beim 1. Färben alles gut, beim 2. Mal KATASTROPHE
PUBLICADO POR:
Nadine Z.
junio 12, 2024
Ich habe Schokobraun bestellt, hatte beim 1. Färben ein wirklich schönes Schokobraun und war zufrieden.
Beim zweiten Färben: Absolute KATASTROPHE, sie sind KUPFERROT in der Sonne fast ORANGE, bis zum Schokobraun vom letzten Färben.
Was bedeutet ich bin ORANGE-BRAUN gestreift:
OBEN ORANGE, so gut 10 cm
UNTEN BRAUN, ca. 30-40 cm.
So etwas ist mir mit der günstigen Farbe aus der Drogerie noch NIE passiert, ich müsste eigentlich Schadenersatz verlangen, denn nun hab ich ein Abo für diese teure Farbe am Hacken und muss zum Friseur um diese KATASTROPHE zumindest ansatzweise in den Griff zu bekommen.
Hätte ich durch den Tod meines Vaters nicht so viel um die Ohren, wäre das Abo längst gekündigt, und ich wäre noch andere Wege gegangen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nadine Z.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Evelyne B
junio 11, 2024
trop foncée
PUBLICADO POR:
Evelyne B
junio 11, 2024
pour la commande à venir je veux plus clair
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Evelyne B - Merci pour votre commentaire. Nous sommes désolés que votre coloration soit plus foncée que prévu. Nos Experts Coloristes ont ajusté votre prochaine coloration selon vos besoins. Si vous avez des questions, nous restons à votre écoute.
PUBLICADO POR:
Arianne F.
junio 11, 2024
Bad gray Coverage
PUBLICADO POR:
Arianne F.
junio 11, 2024
I didn’t like anything about the color kit. First of all, I was told that a colorist would call me to discuss my color. I was excited about this and instead I just got an email saying that it has shipped. Next, I requested a vivid red with cool tones that would cover my gray. Instead, I got a very drab orange-red that did not cover my grays at all. In fact, my roots ended up kind of yellowish. They definitely don’t blend into the color, they stand out like I still have roots, just a different shade. Also, as soon as I started putting the color on. It stung my eyes and made them water. I absolutely do not like this brand.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Arianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Olivia M.
junio 11, 2024
Poor performance, poor customer communication
PUBLICADO POR:
Olivia M.
junio 11, 2024
Color did not cover and was not the shade I asked for. Got no response when I contacted the company.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Olivia,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Theresa T.
junio 11, 2024
Awful!
PUBLICADO POR:
Theresa T.
junio 11, 2024
My introductory color order was amazing. This second order? Horrible. Not only was the color darker but, despite knowing I have thick long hair, sent me one bottle of color. And the color was awful. Much darker than the original. Money back, please. Bait and switch.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Theresa,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
veronika K.
junio 11, 2024
medium blond turned out to be light brown
PUBLICADO POR:
veronika K.
junio 11, 2024
like that, it didn't damage my hair, but the color is totally off. it is at least 3 shades darker than what I expected so from medium/light blond I am now a brunet
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Veronika,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Desislava I.
junio 10, 2024
Gray hair
PUBLICADO POR:
Desislava I.
junio 10, 2024
It doesn't cover the gray hair
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Tanner,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Karen C.
junio 7, 2024
Love the Color, Not the Drips
PUBLICADO POR:
Karen C.
junio 7, 2024
Last two shipments have been very drippy during application. I went with a drug store brand last time I colored my hair and the process was much more favorable because there were no drips. I have to cover my bathroom walls with plastic when I use eSalon color, but drips tend to be found on the tile on the shower curtain and on my skin. I like not having to go to a hair salon or making a trip to the drug store, but I can’t deal with a drippy, watery formular. This is my second try with eSalon coloring and my last. The first time I ordered, after the initial order, the color formular shipped was drippy and I canceled future shipments. It happened again, and I will not be going back.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed with your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alyssa T.
junio 7, 2024
Turned My Hair Orange
PUBLICADO POR:
Alyssa T.
junio 7, 2024
My hair hair is currently orange instead of the shade of medium blonde it was supposed to be. It also fried my hair. It’s frizzy now. I warned my colorist that I had had bad experiences in the past and that I pulled orange. I am now going to have to pay over $100 that I did not have in my budget to get my professional hairstylist to fix it. You might as well spend the five dollars on the drug store box dye to make your hair look bad. Also, my roots are lighter and redder than the rest of my hair, which looks weird. I will say, though, that the marketing was fantastic and that the colorist did reach out to me in the beginning with a few questions. So I appreciated that I was actually talking to someone. It just had the same horrible result and now I have to live with this hair. Not worth it!!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alyssa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Nicole D.
junio 7, 2024
Made my roots orange
PUBLICADO POR:
Nicole D.
junio 7, 2024
i ordered black with a gold undertone. it turned my roots an orange hue and made my hair super coarse.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dana B.
junio 6, 2024
did not cover white hair
PUBLICADO POR:
Dana B.
junio 6, 2024
I followed the instructions... but saw no gray coverage.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Dana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Céline H.
junio 6, 2024
Pas fabriquer à ma demande
PUBLICADO POR:
Céline H.
junio 6, 2024
Ce produit a bousiller 1 an d effort pour éclaircir ma couleur être plus blonde. Il a fait tout l inverse il m a transformé en brune au reflet vert aidé du Tint Rinse aux couleur doré
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Céline H. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que prévu. Nos Experts Coloristes sont revenus vers vous par email afin de vous aider et remédier à cette situation. Nous espérons que ces ajustements vont vous satisfaire.
PUBLICADO POR:
Maud C.
junio 5, 2024
Pas terrible
PUBLICADO POR:
Maud C.
junio 5, 2024
Ma couleur au niveau des racines est rousse plutôt que blond. Je suis déçue.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Maud C. - Merci pour votre commentaire. Nous sommes sincèrement désolés que vous soyez déçue par les résultats de votre coloration. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas.
PUBLICADO POR:
Lynda T.
junio 4, 2024
Colour not right
PUBLICADO POR:
Lynda T.
junio 4, 2024
I want to cancel but don’t know how
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Lynda - Thank you for reaching out! Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Paula M.
junio 4, 2024
Just not for me I think
PUBLICADO POR:
Paula M.
junio 4, 2024
At the start loved this concept and the product but it doesn’t cover my greys for long, coverage not so good long term. So wanted for this product to be right…. Maybe I’m not ordering correctly 🤷♀️ but love the classic shampoo and condition that comes with the colour box.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Paula! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Kim T.
junio 4, 2024
Color didn’t do anything.
PUBLICADO POR:
Kim T.
junio 4, 2024
Not sure why but the color didn’t change my hair color or even tone it at all. Looks exactly the same. I was hoping I would like it, not sure what is going on.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kim,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Fatema A.
junio 4, 2024
Faded away
PUBLICADO POR:
Fatema A.
junio 4, 2024
The color faded away so quickly, although it was supposed to be permanent. It was also very difficult to get the color out of my hair.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Fatema,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Amanda M.
junio 3, 2024
Disappointed
PUBLICADO POR:
Amanda M.
junio 3, 2024
Very unhappy with the colour, I wanted to get rid of my unwanted gold brassy hair and this was even worse than my previous colour, it was everything I never asked for and now I’m left with feeling and looking awful, I may have to go to the salon to get this sorted so will cost me more than I thought
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Amanda! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you.
PUBLICADO POR:
Jessica M.
junio 3, 2024
Don’t do it!
PUBLICADO POR:
Jessica M.
junio 3, 2024
Wish I could give a zero star. Attempted coloring my hair with this, didn’t even get half of my head covered before I got in the shower as fast as I could to get all of it off me. Smell was so strong that when it got anywhere near my face it sent a shock through my nose to my whole body and then a burn sensation. The burning is less intense but still in my nose, it made my head itchy and gave me a headache as well. DO NOT DO IT!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra A.
junio 3, 2024
Meine Farbänderung wurde nicht berücksichtigt
PUBLICADO POR:
Sandra A.
junio 3, 2024
.. trotz Nachricht und Fotos wurde die Änderung nicht berücksichtigt und die Farbe davor wurde zugeschickt. Dazu habe ich noch etwas extra bezahlt damit es schneller ankommt. Dann das.. jetzt hänge ich schon 16 min insgesamt in der Warteschleife prima…
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lilian D.
junio 1, 2024
Did not cover my gray hair
PUBLICADO POR:
Lilian D.
junio 1, 2024
Did not cover my gray hair
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lilian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donna G.
mayo 31, 2024
Colour not as asvertised
PUBLICADO POR:
Donna G.
mayo 31, 2024
Turned my hair pink
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pamela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jamie V.
mayo 30, 2024
Terrible
PUBLICADO POR:
Jamie V.
mayo 30, 2024
This product completely damaged my hair. I have used box colors before and this is the first product that has done this. It is so dry and is still damaged a month after coloring.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erica S.
mayo 29, 2024
The color does not last
PUBLICADO POR:
Erica S.
mayo 29, 2024
The color does not last. I will cancel my membership.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Erica - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Tammy S.
mayo 29, 2024
Color
PUBLICADO POR:
Tammy S.
mayo 29, 2024
Just can’t seem to get the color I like. The product does make my hair nice & soft. It’s also very manageable & shiny. I’m disappointed this didn’t work.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tammy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa P.
mayo 29, 2024
wrong color
PUBLICADO POR:
Lisa P.
mayo 29, 2024
it was the wrong color. I have made this will be my fourth time with this note anyways I needed MEDIUM BROWN(5.0) INTENSE PEARL (420) AND PEARL MAHOGANY (5.25)
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Jaqui F.
mayo 29, 2024
Nasty orange tones
PUBLICADO POR:
Jaqui F.
mayo 29, 2024
I ordered light golden blonde and requested no orange tones
I applied colour as directed
Lots of orangey colour tones
Horrible waste of money
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Renee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jan J.
mayo 29, 2024
Color was just okay.
PUBLICADO POR:
Jan J.
mayo 29, 2024
Color was too blah - just a brown without any red or copper highlights. I want to cancel my future orders but there is no place on your website to do! Please consider this my cancellation .
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lorena H.
mayo 29, 2024
Gray coverage
PUBLICADO POR:
Lorena H.
mayo 29, 2024
Did not cover gray hair
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Lorena - We’re so sorry to hear that you were disappointed by the gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
houilliez S.
mayo 28, 2024
Un peu déçu
PUBLICADO POR:
houilliez S.
mayo 28, 2024
La couleur n'a pas complétement recouvert mes cheveux blancs, sa fesai plus clair en racines que sur les pointes, alors que j avais demandé plus foncé sur les racines, pour une couverture optimale de mes cheveux blancs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
houilliez S. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Cheryl B.
mayo 28, 2024
Not thrilled
PUBLICADO POR:
Cheryl B.
mayo 28, 2024
Not sure what I was expecting but I know this isn’t it. It’s very dull and nothing like the picture I sent. Pretty disappointed.
2nd try... still not the color that I wanted. I give up but I appreciate the effort that was put into this.
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PUBLICADO POR:
Nancy B.
mayo 28, 2024
Fades to odd orangy color
PUBLICADO POR:
Nancy B.
mayo 28, 2024
I liked the way it looked fresh. Within a month I was not as pleased. I think I need it a bit darker. I have 2 unopened boxes. I thought I cancelled the automatic shipments,! I had surgery and stayed with friend afterward who would not allow dye in her shower or kitchen sink. I had to go to a professional this week to even get to wash it. They colored, also. do not need ANY MORE. Introductory offer a normal price I pay, the subsequent ones too rich for my budget. I will cancel COMPLETELY if you give me no notice and charge me after the fact of shipments again! I will let you know when and if I wish more product. shipping.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bev F.
mayo 28, 2024
Didn’t take
PUBLICADO POR:
Bev F.
mayo 28, 2024
My naturally black hair didn’t take the colour that was sent. Gutted
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Katherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Frances W.
mayo 27, 2024
I still have gray hairs
PUBLICADO POR:
Frances W.
mayo 27, 2024
I followed the step-by-step instructions and my hair came out darker than I expected
I'm not happy with this color. I prefer my hair to be lighter. The medium golden just didn't work.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Frances - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Laura K.
mayo 27, 2024
Disappointed
PUBLICADO POR:
Laura K.
mayo 27, 2024
My goal is to not have to color my hair every 2 wks to cover up new growth of gray hair. I wanted to go a little lighter in color in order to do this. However I was told this can't be done on previously colored hair. An option I had was to go lighter on roots. So I did. I followed every instruction down to every detail. I was so disappointed to get out of shower after coloring only to find either the color is way too light to cover my gray hair or that the color just didn't work because it looks as though I didn't color my hair at all and I see nothing but all over gray roots. Feels like I completely wasted my time trying this out.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kate D.
mayo 27, 2024
Came out darker than hair was!
PUBLICADO POR:
Kate D.
mayo 27, 2024
I thought that I had ordered natural summer highlights,
I have ended up darker than I was before?
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kate! We are sorry to hear your hair turned out darker than expected. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Victoria Ann S.
mayo 26, 2024
Very distraught after hair turned ginger.
PUBLICADO POR:
Victoria Ann S.
mayo 26, 2024
This was the first time I had used esalon and my hair had no previous colour. I wanted medium blonde, I did everything right but it turned ginger. I hate it.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Victoria! We are sorry to hear your color turned out ginger. Please check your emails, we got back to you.
PUBLICADO POR:
Catriona M.
mayo 26, 2024
Worst colour ever!
PUBLICADO POR:
Catriona M.
mayo 26, 2024
Gets one star only for nice packaging and decent quality gloves. Other than that, the worst hair colour I have ever used! I asked for ginger - real carrot copper - I got browny, pinky purple. Avoid this product like the plague. Go to a professional or buy a well know brand that understand colour. This company clearly does not!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Catriona! We are so sorry to hear the color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Machelle B.
mayo 26, 2024
Not the same
PUBLICADO POR:
Machelle B.
mayo 26, 2024
I’ve been using esalon color for 9 years, over the last couple years the color has changed. First it seemed that it would fade/washout very quickly and not color my white hairs, then I started to notice how red my hair seemed after the color had faded. As I have become less happy with the color I have been using it less and less. I now have 4 boxes to use. I hadn't been able to place it for a while but after coloring tonight I realized that my soft black color is actually more of a coppery brown? I have not changed my color preference so I am not sure why I’m getting a redish brown color?
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Machelle- We’re so sorry to hear that you have been disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Claire W.
mayo 25, 2024
Don’t risk it!
PUBLICADO POR:
Claire W.
mayo 25, 2024
Utterly devastated by the result. Had a professional hairdresser apply the colour for me, following the instructions to the letter. The two different colours provided for the roots and ends have resulted in the most appalling contrast. Waste of money! Waste of time and now left having to fork out more to rectify it! Cheers eSalon for royally ruining my hair.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Claire! We are so sorry to hear your roots and ends turned out completely different. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Miri D.
mayo 25, 2024
Wrong colour
PUBLICADO POR:
Miri D.
mayo 25, 2024
Completely wrong colour, really unhappy with the way that it’s turned out. It’s too dark and it’s damaged my hair.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine D.
mayo 24, 2024
Pas efficace
PUBLICADO POR:
Christine D.
mayo 24, 2024
Bonjour,
J’ai fait ma couleur jeudi et j’ai laissé le temps qu’il fallait, j’ai rincer, et n’a pas fonctionné du tout, c’est comme si je n’avais pas fait de couleur. En plus le produit sentait très fort, le shampooing piqué les yeux, franchement très déçu. Je préfère encore prendre mes couleurs dans le commerce et je vais continuer, au moins elles sentent bon et y a un résultat . J’ai bien fait d’annuler mon abonnement, parce que c’est sûr je rachèterais pas, et je trouve cher pour une coloration qui ne fait pas son travail.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine D. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Rocio U.
mayo 24, 2024
Very unhappy 😭
PUBLICADO POR:
Rocio U.
mayo 24, 2024
Not even close to my color 😭
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Rocio - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anni M.
mayo 24, 2024
What in the world is this?
PUBLICADO POR:
Anni M.
mayo 24, 2024
If someone would please get in touch with me,I’d appreciate it.i just applied my latest box and it’s terrible.the roots and ends don’t color match at all. It’s awful. And I am going on vacation tomorrow. Guess I have to wear a hat all week. I uploaded a picture plus two Inspo pics for the next box that I hope will be free?
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Anni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elza F.
mayo 23, 2024
Couleur
PUBLICADO POR:
Elza F.
mayo 23, 2024
Bonjour suite à ma commande pour ma couleur je suis déçu ça m'a rendu les cheveux assez rêches et c'est pas vraiment ce que je souhaitais voilà je retournerai à ma couleur habituelle
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Elza F. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite !
PUBLICADO POR:
MEL D.
mayo 22, 2024
My hair turn to be red
PUBLICADO POR:
MEL D.
mayo 22, 2024
My hair turn to be read and I am not sure why I am not able to cancel my order as I will not availbe to use this colour. Can you please help ?
I am trying call but no answer so far !
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PUBLICADO POR:
Linda W.
mayo 22, 2024
gold color
PUBLICADO POR:
Linda W.
mayo 22, 2024
Did not get complete coverage, for some reason I am still getting the gold color streak, not a lot like the time before but still have one. After one washing I have a lot of gold color. Would there be anything you can do to help this. I do not have any redish hair but i am getting a redish gold color. I always used the black/blue color for OTC.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Linda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michaela M.
mayo 21, 2024
Sieht anders. Aus als dargestellt
PUBLICADO POR:
Michaela M.
mayo 21, 2024
Die Farbe gefällt mir nicht und ist mir zu teuer. Es ist eine Farbe , die mir nicht gefällt. Also bitte keine weiteren Lieferungen. Danke Michaela Meyer
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michaela M.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte teilen Sie uns eine Bestellnummer an die folgende E-Mail-Adresse [email protected] mit, damit wir Ihnen weiterhelfen können.
PUBLICADO POR:
Martina F.
mayo 21, 2024
Farbe
PUBLICADO POR:
Martina F.
mayo 21, 2024
Bei mir ist die Farbe stumpf leuchtet nicht....
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Martina F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jessica H.
mayo 21, 2024
Roots
PUBLICADO POR:
Jessica H.
mayo 21, 2024
My color for my roots didn’t come out dark enough. I just look like I have hot roots.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jessica,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (:
PUBLICADO POR:
Felecia D.
mayo 21, 2024
DID NOT COLOR
PUBLICADO POR:
Felecia D.
mayo 21, 2024
DID NOT COVER GRAY! Never received my refund per guarantee then was charged 2 more times!!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Felecia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Carol H.
mayo 21, 2024
Difficult and not as described
PUBLICADO POR:
Carol H.
mayo 21, 2024
This was a hard application. I needed my husband to help. I won't use this versus the other all over coverage. I sent a message to Esalon about my concern, and they acknowledged my email, i still have not received a response. I expect a response will come after I post this .
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Claire S.
mayo 19, 2024
Colour
PUBLICADO POR:
Claire S.
mayo 19, 2024
The 2nd set has hardly no plum in its nearly blk not happy
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carla - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patricia W.
mayo 19, 2024
First time user
PUBLICADO POR:
Patricia W.
mayo 19, 2024
I really wanted to be impressed. I followed the directions to a T. Gray coverage was not good on the temple area. Overall coverage was ok but not spectacular. My hair also is incredibly dry.so careful not to keep the product on longer than the reccomended time.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patricia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rosa C.
mayo 19, 2024
Tried for time
PUBLICADO POR:
Rosa C.
mayo 19, 2024
I did my color on Friday, May, 17, later on that same day I can see grays. I followed the directions allowing for 30 minutes and adding water to the left over set and putting it on my hair as I rinsed off. Very disappointing since I wanted my hair dyed for my daughter upcoming wedding.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Rosa,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
PUBLICADO POR:
Yvonne H.
mayo 19, 2024
Leider viel zu dunkel
PUBLICADO POR:
Yvonne H.
mayo 19, 2024
Leider ist hell braun, fast schwarz. Wollte es kühl ( ohne rot haben), jetzt ist es schwarz und ich unglücklich. Die Anwendung, macht mehr Arbeit und leider auch dreck. Duft ist gut und Shampoo auch
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Yvonne H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Florence F.
mayo 18, 2024
Did not cover the grays
PUBLICADO POR:
Florence F.
mayo 18, 2024
I put the color into my hair following the same directions as before and the last application (done the same way) over half the grays were not covered. At the price for this color I’m not sure if I want to move forward.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Florence,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
PUBLICADO POR:
Laura J.
mayo 18, 2024
poor gray coverage
PUBLICADO POR:
Laura J.
mayo 18, 2024
poor gray coverage. I left it for 50 min (longer than usual) but still there were many grays not covered:-(
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Laura,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lisa M.
mayo 18, 2024
Not what supposed to be
PUBLICADO POR:
Lisa M.
mayo 18, 2024
This had a reddish tint to it. The solution was so dark. It was almost black, and it did not lighten my hair at all actually a deep brown bread.
I’m going to have to do something else with it right now
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Lisa,
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Michelle P.
mayo 17, 2024
So unhappy
PUBLICADO POR:
Michelle P.
mayo 17, 2024
I set my account up and advised my natural hair colour. I wanted a bright,copper colour for my hair and I now have dark, dark browny red hair!!! It’s my daughter’s communion in 2 days and I can’t change it!!! Utterly devastated. I hate the color!! It’s nothing like I wanted.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kate - We’re so sorry to hear that you are having issues with cancelling. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Evi F.
mayo 16, 2024
nicht die richtige Farbe
PUBLICADO POR:
Evi F.
mayo 16, 2024
Sehr geehrte Damen und Herren, ich melde mich hiermit bei esalon ab. Ich möchte k e i n e Farbe mehr von Ihnen erhalten. Das ist mir alles zu viel. Die erste und letzte bestellte Farbe hat überhaupt nichts ausgelöst.
Damit war ich nicht zufrieden. Und ich möchte meine Haare auch nicht andauernd färben. Leider muss ich
die eventuell vorgesehene Farbe zurückgehen lassen.
Seien Sie mir bitte darum nicht böse. ich bin 87 Jahre alt und kann meine Haare nicht dauernd selbst färben. Bei der ersten Bestellung wollte ich nur den "Rotton" aus meinen Haaren waschen, das hat aber nicht
geklappt.
Mit freundlichen Grüßen
Evi Fassbender
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Evi F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
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