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66,615 Comentarios de clientes |
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Still no sign of orderOrder placed on the 1st of September apparently shipped on the 6th and still no sign of it. Can’t get in touch with customer service and tracking details not working !! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sinead! We are so sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
DisappontedI am disappointed with the colour, it is not blonde at all! I am going to cancel for the time being, thank you for the assistance. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sue! We are sorry to hear you didn't like the color. Please check your emails, we got back to you to help you. |
NOW I'M BALDI woke up the next morning and had a big ball spot in the top of my head. Had to cut all my hair off because I couldn't cover up the bald spot it was so evident. I did not want to go bald. Now I have to walk around like this wigs are too expensive. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSaraletha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Möchte kein AboBin absolut nicht zufrieden, Farbe viel zu dunkel,zu viel Verpackung,umständliche Anwendung. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
SchlechtDeckt graue Haare nicht ab, Haare sind jetzt extrem trocken, nie wieder 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSilvia M. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Problème de couleurJ avais commandé un châtain clair cuivré et me voilà quasi acajou. Beaucoup plus foncé et roux que ce que j attendais 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline B. - Merci pour votre commentaire. Nous sommes désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
missing materialNice color and items received on 1st purchase HOWEVER, just received 2nd purchase last week and went to start my hair day before work, and one of the items that helped me a lot was the application brush. Unfortunately, there was no application brush sent this time so, not sure that I'll keep getting this product if I cannot depend on receiving all of the items. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosC DKC - We truly apologize for the Tint Brush issue. We have reached out to you via email, so keep an eye on your inbox for more details. |
Color didnt match with my natural dark brown color and grays are not coveredI have a dark brown hair with few grays which is the reason i dye my roots mostly without full coverage. The amount of the product included in the set is more than i needed and i put everything in the color bottle into developer i had to use it all at once. I should have combined the color and developer outside of the developer’s bottle. But then i had select roots coverage only so I thought the amount would be customized for that too. I could definitely used it two times then could have been well worth assuming it actually worked. I ended up having a red hue in the roots and where i used rest of it randomly in my hair i have now dark red highlights without any coverage in grays. I added a note and pictures for my second order as I still want to give it a try and if it works better this time i will update my review and continue my subscription. Otherwise i will have to cancel it. Also i added the new root concealer like a powder one with my order which is completely useless for $18. It doesnt stick on the hair itself but the scalp only. I end up having a big dark mark in my scalp while grays are visible and looks so obvious. System doesnt allow me to submit a review for that item.. but wanted to mention about that here as i had high expectations based on its price. Overall the box the set comes in very appealing made me feel very special and the root concealer comes in a high end durable container with a mirror but both items in my order didnt meet with my expectations. If it worked i wouldnt care about its high end price too but if i will end up wasting my time and money without satisfying results then no reason for me to stay as the customer. I will come back to provide an update after I receive and try the color set with the requested updates to the color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeyza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Nicht so gefallenHallo. Leider hat mir die letzte Bestellung nicht gefallen. Die Farbe war in der Länge matt u. nicht glänzend. Ich habe sie jetzt ca. 2 Wochen drauf u. Sie sieht schon nicht mehr schön aus. Sehr schade. Liebe Grüße Iris 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIris E.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Einiges ist gut ABER…Ich war von Produktdesign und Verpackung echt angetan. Hat mir sehr gut gefallen. Auch die Beschreibung ist gut verständlich und einfach umsetzbar. Der Geruch der Farbe ist fast schon angenehm und Shampoo und Pflege duften richtig gut. Ich finde den safer und remover der dabei ist echt klasse, ist nur leider viel zu wenig. Was gar nicht geht ist das Farbergebnis. Leider. Ich hab jetzt irgendwas zwischen Dunkelbraun und Borddeaux, unregelmäßig gefärbt, obwohl alles genau nach Anleitung angewendet wurde und Blauschwarz bestellt war. Das ist alles aber kein Blauschwarz. Super schade, denn sonst war ich total überzeugt. Hatte fast keinen Haarbruch…wenn aber halt was ganz anderes rauskommt als gewünscht und das dann auch noch ungleichmäßig..ist es irgendwie unbefriedigend für den Preis. Schade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn-Kristin G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Leider diesmal sehr enttäuschtLeider hat sich diesmal leider garnichts bei meiner Farbe geändert. Ich wollte heller werden, blieb aber total gleich.. das war wohl nichts .. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Different custom colour delivered then requestedI ordered a copper all over colour to cover previously highlighted hair. I received a golden brown for roots only. Will not buy from eSalon again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Helen! We apologize for any misunderstanding with your color. Please check your emails, we got back to you to help you further. |
Un peu déçueLa couleur est juste celle que je souhaitais mais dommage il a fallu un shampoing pour que mes cheveux blancs sur les tempes réapparaissent et au deuxième shampooing les reflets roux ont refait surface. Je tente encore une fois et je verrais. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFlorence S. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas totalement répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite ! |
DisappointedJust got my package today. I was so excited until I opened the package the dye was spilled all over the items inside the box! I only gave one star to place the review. Otherwise I’d give it no stars. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We truly apologize that the hair color bottle leaked. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
My shipment was completely destroyedCame home to my package today and it had been crushed and leaked soaking through the box. I’m going to have to consider buying products locally. A complete waste of my money. Very disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We're so sorry that you received a damaged order. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
It’s not covering my grays wellThis product was amazing at first but that couple of orders I’ve been applying it intensively to my grays and it’s not covering well. My hair turns into this brassy ugly brownish shade after two weeks. And yes, I use the protective shampoo regularly, stopped using any other products. Sadly going to cancel my hair color membership as it’s not working well for my hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZaina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Looked great at firstEasy to use set with the perfect amounts and was really pleased with the initial colour. Unfortunately it faded from darkest brown to an orangey colour and now I’m finding it hard to cancel. Ita a great idea but I don’t recommend 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Erin! We are sorry to hear your color turned out orangey. Please check your emails, we got back to you. |
Damaged hairI do not want to receive any more of this product. I feel it is damaging my hair (dry and frizzed). 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Worse hair color EVERI’m a natural blonde. I was sent an email that they were adjusting my hair color. I did exactly what I’ve done numerous times. I got out of the shower. My hair is almost black/brown/gray. WTH. I called them very upset. I can’t leave my home. I’m so pale my hair is way too dark. Someone definitely didn’t know what they were doing by adjusted my color from a blonde 7 to 10. I have court Tuesday. This better get straightened out. Don’t EVER adjust my color ever again. Screw your suggestions lady. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nicht benutztHabe es nicht benutzt es sollte zur Probe sein, jetzt möchte ich es abbestellen!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDr Birgit L.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
SHIPPING TAKING AT LEAST A WEEK!!!!!I began my journey with this company during Covid. The past year (more/less) has been taking at least a week to ship out my order. I sometimes call and order a couple boxes because you are unable to order more than only 1 box online. I love my color but the shipping is super frustrating!!! I'm hanging on by a single strand eSalon. Do better!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvette - We’re truly sorry for the delay in processing your orders. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Jolie couleur mais pas celle attendueBonjour, j'ai trouvé tout super ( odeur texture couleur) mais ça n'est pas la couleur que je voulais, beaucoup trop foncé ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica D. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre coloration soit plus foncée que prévu. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Used to be goodThis product used to be good. The quality got worse. The actual color that they sent me changed without me making any adjustments to my order. The website won't let me quit, and now it feels like another horrible online experience after years of being a reliable resource. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I requested brighterThis is very dull with a hint of red. I was thinking more Addison Sheperd from Gray's anatomy or a brighter and bold red brown with still warm undertones. It just looks light brown to me with a hint of red in the sunlight. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
YuckWhen I stared with the company we worked on the color. It didn’t take long before we got the color I wanted and the softness and shine It was even better than I thought it would be. After several years passed something changed. My package was the same but not the results. Were different. Now my hair is dry and unmanageable. But my color stays the same. That’s the only reason I stay with the company. Ido not recommend this company to any one. Again my hair is so dry dry I could only keep it in a bun. Sad 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRaquel - We’re truly sorry for any disappointment with your results. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Zu dunkelEigentlich sollte es ein Kupferton werden. Nach der Färbung war es eher ein Kastanienbraun. Leider überhaupt nicht zufrieden 😔 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosUlrike T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Don't useBeen colouring my hair for 40 years this colour madr my scalf so itchy and sore 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Karen! We are so sorry to hear that. Please check your emails, we got back to you to help you further. |
I could never dye my hairI was very excited with your proposal for salon results at home, I sent reference photos where you could clearly see that I wanted copper (orange) hair, my colorist sent a brown color, I was disappointed but they offered to send me another color, it never arrived and in the package only the entry of the product appears on August 19, I bought the kit from the first days of August, a month has passed and my hair is still the same color, I already canceled my subscription, it was very easy, but it was still loss of money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucero del carmen - We’re truly sorry that our color did not meet your expectations and your reformulated color did not arrive. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Colour is not what I wantHello The colour is red I don’t like l was looking for medium blond with pink Kind regards S V 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Stoyka! We are sorry to hear your colour isn't good. Please check your emails, we got back to you to help you further. |
Haven't usedI've decided to stay with my stylist, I'm to nervous to do myself. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMissy - We’re sorry to hear that you do not wish to try the color. Should you decide to try it, we hope to continue helping you find hair perfection! Please let us know if there is anything else we can do to help! |
Customer service shipped out a week late then blamed on meI knew I was going to have a tight timeline so I planned to have a shipment a month in advance. My custom color was shipped out on August 28th when I scheduled it for August 21st. Even with the 1-3 day processing time this was by all means late. I was berrated and argued with by an unempathetic customer agent. I’m doing a cross country move and now am going to be 4 weeks past due by fault of esalons logistics. But yet have told it is my fault. They will leave you high and dry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not take care of the brassy red tonesI have used esalon and lot and the last three formulas all say they will fight the red tones and they simply don’t. Very disappointing. I think I need to develop a new plan. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We apologize that your hair color wasn’t what you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Great kit- terrible communication with stylist- not happy with resultsI appreciated all the extras and how well the package is put together. Needed a second bottle though and had to make it stretch. I have shortish hair so that is something to note. I’m upset about the color itself. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Madeline, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Pathetic color outputI used the color on my hair before such an important event.I washed my hair after color and saw, that My roots were still all white and gave a red color shade just as henna.I was so embarrassed at the event as everyone was laughing on me that what I had done to my hair.And the hair became so rough and entangled. And most importantly the color output was zero as if it all just washed away.I had to apply my normal black color to cover the red shade ,just the very next day.Its too bad.Will never refer it to anyone.I deserve a refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Anadi, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No ThanksIt really made my hair a weird, unnatural color. I hadn't even used the First box and the 2ns unwanted box arrived. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email, so eep an eye on your inbox for more details. |
Color is completely wrongI don’t like to leave negative reviews but this color is nowhere what I thought I’d be getting and it’s way too expensive to be this far off. I don’t know what caused it, if it’s the color design or the product, but I was supposed to have a copper/auburn and my hair is basically maroon. My roots are almost black. I get color closer to what I want for $8 at Target, and now I’m stuck with this unless I want to fry my hair even more. Really expected better for the price. I hope this is a fluke because the premise of this company is something I really wanted to support. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointed with the colourThe colour turned out to be nothing like what I ordered. I chose a colour similar to my natural, wanted to make it more bright snd vibrant, not to totally change it into a completely different colour. Very disappointed. Delivery also took a very long time. Plus point - easy to use and covers grey hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Agne! We are sorry to hear the color didn't meet your expectations. Please check your emails, we got back to you to help you further. |
No shineI was so excited to get my product but I'm so disappointed it left my hair color very dull looking with no shine at all. The kit was amazing!! But the product needs great improvement for me to use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Permanent colorI asked for no ammonia and they never looked at the last comments and proceeded to give me ammonia in my color. They change colorist all the time so you never have the same one so no one knows what the last one was doing. Will not continue using them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Leider viel zu dunkelDunkelblond bestellt, ist dunkelbraun geworden. Schade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJohanna D.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
really unhappynever changed any colour ,not enough grey coverage and chemicals in it lead way too much of hairfall. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Rush! We are so sorry to hear your color hasn't met your expectations. Please check your email. We got back to you to help you further. |
ColourMy colour came out darker than expected but maybe because of my previous colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Natalie! We are sorry to hear your color came out darker than expected. Please check your emails, we got back to you to help you further. |
Not what I expectedI ordered the color in light brown. I did a strand test, but apparently it wasn’t enough to show that it would turn my hair a dark auburn. It’s not a bad color, but not what I expected. I wanted to just cover the gray with my natural color, which is what I ordered. Usually esalon’s colors work out fine, but not this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jill, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageI still did not get the gray (white) coverage I should get. I like the color but still had gray around the face line I should not have had. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Janet, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Stubborn GreysStill not enough to cover the stubborn greys 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Dana, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointingWhen I put the dye in there was Alot purple, but after rinsing it was just a deep dark brown with no purple hue to it. Wasn't what I wanted. This dye cost too much to not get the results I was expecting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantedFortunately, I did a strand test before covering my whole head. I really did not like the new color mixed for me. 😢 I wanted a little more red color instead of all the brown but they removed all the copper color which was my favorite part. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Just okayWasn't as happy with the color as I thought I would be, After 3 days I had grays showing again. I also noticed in the shower how bad it stripped my hair of any moisture. It didn't leave my hair feeling good at all. I however loved the convenience of the whole thing it just seemed easy to mix and apply. I did not like how long it had to stay on my head but hopefully it's because the stuff in it was more gentle (I don't know) sure did not smell that way. I am just being completely honest. There was nothing that made me think this was any different from store bought products besides the price being more expensive. I did like that they gave me the opportunity to try it before spending alot money on it. Not sure yet if I will keep purchasing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Excellent colour, but doesn’t lastI was excited to try this as I’ve been using box dyes since I was a teenager and had never quite found the right fit. The instructions are clear and the resulting colour is excellent and exactly what I wanted. But I’m sad to say by the time the refresher came around my whole head needed doing again :( not sure if it’s due to the summer sun or what but a refresher doesn’t quite cut the mustard. Disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Charlotte! We are sorry to hear your color doesn't last. Please check your emails, we got back to you to help you further. |
Missed the markWas the first attempt at a color change. It’s definitely more blonde with the added gold but I that canceled out the copper for the red in the photos I sent. It’s just blonde now, no red/strawberry at all. I’d like to order early for the next try but would like to hear how you’d like to change it to fit the strawberry blonde color better. Thanks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Blonde roots!I am unsure what went wrong but my roots are bright blonde now! This was supposed to be a darker shade than my last color but somehow something went wrong! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour outcomeI was disappointed as it didn’t cover all my grey, I will not be purchasing again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Julie! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
No changeIf you have dark hair like me (very dark brown, seems black), I do not recommend. I wasted time and money. My hair colour did not change at all. I followed the instructions provided and videos yet no colour change for me. Also, it changed my hair's texture :/ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Anon! We are sorry to hear your color didn't change. Please check your emails, we got back to you to help you further. |
Schlechter ServiceIrreführung bei der Bestellung, Ich ging davon aus, dass ich eine Probepackung erhalte und nicht automatisch ein Abo abschliesse. Der Kundenservice ist leider gar nicht kulant. Somit passt bitte auf, was ihr bestellt. Denn man bleibt natürlich auf Portokosten sitzen und hat viel Ärger. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecker M.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Doesn’t last.The color faded quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Too DarkMy color is to dark please adjust. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
LeakWhen I opened the package, the developer lid was not on properly and had leaked inside the packaging 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Becky: We are sorry to hear your color leaked. Please check your emails, we got back to you to help you further. |
Pas topJolie couleur mais elle m’a fragilisé et abîmé mes longueurs… 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLéa B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vos cheveux soient abimés suite à votre coloration. Nous aimerions vous proposer d'autres formules. Nous allons vous contacter par email pour plus de détails et nous restons à votre écoute si vous avez des questions. |
Garnicht die haarfarbe die ich haben wollte!!!Leider sehr unzufrieden mit dem farbergebnis .Hatte extra vorab ein Bild geschickt wie meine Haare aussehen sollen . Doch leider wurden sie viel zu dunkel mit unterschiedlicher Farbe und der Ansatz hat die Farbe garnicht angenommen obwohl da ja meine naturhaarfarbe ist.sehr schade drum . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadine-Nathalie M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
DisappointedI was hoping to touch up my ginger roots. Usually i go to the salon and get a nice orange like ginger color like really nice red head. And now I just fucked up my hair with this custom color. I filled everything in on how i would like it to be and in the end I am stuck with a fucking orange ish brown. You can still see where i had my grown out roots and overall it’s not at all what i requested. So just gonna have to go to the actual salon and not this basically more expensive online drugstore alike box hair dye 🥲. Definitely do not recommend for ginger colours. Maybe for brown or black but still it’s just like a normal box die and feels like it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSimona Katarína H. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Tried it twice, wasn't niceI got the offer that came with 2 sets of color. The first application, I followed the instructions, and my roots actually ended up lighter somehow. It did make my overall hair shiny though. Tried the second application today, kept color on for 45 minutes, and my roots still didn't get to the "dark brown ash" color. I'm definitely going back to Madison Reed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Natalya, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorUnfortunately I'm not happy with the product. This did not cover my roots at all. First two times I thought because of my previous hair colour , but even after 3 uses still no coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Niharika, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
HATEI’ve been in tears for an hour my colour followed to the letter of the instructions is hideous, it’s just vile, it’s going to cost me a fortune to get fixed , I’m going to have to strip it out several times it’s nothing like even the written colour diagram. My hair condition is now destroyed it’s dry as straw and only going to get worse. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jean! We are so sorry to hear you weren't happy with your custom blend. Please check your emails, we got back to you to help you. |
Does not match or even near my colorThis product is nowhere near the desired color. It made my hair bright light orange. I also haven’t used last time they sent this to me and I’m cancelling 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Rebecca, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
3rd TRY Still Not Right!I'm so disappointed that this is so hard for them to get right. I've even sent pictures of the color I want and still they got it wrong. I'm not sure if I should even try again.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlice - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not greatI followed the instructions very carefully my hair came out with lovely roots and the rest of my hair lighter. bit of an expensive way to trial something out. The fancy personalisation was a nice touch but product definitely not. I’ll stick to my shop bought dyes 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Leah! We are sorry to hear your color didn't come out as expected. Please check your emails, we got back to you to help you. |
color leaked due to cap not closedUnfortunately, I can't use the color because the cap was not closed properly and had leaked throughout the box. I like to cancel my subscription and it's not straightforward. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
made my roots darkerHi, this was my first time trying eSalon. I was so excited to give this a try and was truly impressed with the way eSalon works. However, I just tried the kit that I was sent and I'm devastated. The color I was sent was too dark. it didn't lighten my roots at all!! In fact my roots are now darker (very dark brown). I can't find any customer support on this website, so i'm not sure how I can contact the specialist. I have an important work trip at the end of the week and I have no idea how I'm going to fix my hair by then. i have blonde highlights, with extremely dark roots now. Although I stayed away from coloring my highlights, i did notice that they got a little darker after I washed my hair. Please help! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMireille - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Medium brown which was Not for my hair unfortunately.My natural hair is dark brown. I got medium brown Made my roots light and my hair very dark, twice. First time I thought maybe i got wrong color, expressed my concerns and got a different formula which lifted my Roos but made my hair now almost black instead of medium brown. It might be just not for my hair type. Very disappointed since I had had high expectations from this product. I Will have to remove that dark color to dye my hair medium brown with a different brand I like, and should have stuck with. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Natalya, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible terribleAbsolutely want to shave my head after color master adjusted my color. Horrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help! |
Not happy with the outcome .Didn't cover my gray , and it doesn't look like anything changed ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Tracey, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
On the fence - still orange/pumpkinish hairI decided to try this product as the box products gave my hair an cinnamon with a bit orange or brassy tone that popped up on occasion. I can't always tell by looking at my own hair, but I immediately noticed cinnamon along parts plus the first comment out of my sister's mouth was "your hair is orange." I ordered a darker color, more brownish with ash, not because I want brown hair but because I'd hoped it wouldn't have the gold tones that appear to turn orange/pumpkin/red tones. I'm not sure if I'll order again as the results are following the same trend. The color isn't horrendously bad, but it makes me nervous if I can't see all of my hair, wondering what everyone else sees, when I already dislike having pumpkin hair! I appreciate the dye cleaner as I ended up using it on my skin as well on the walls which were hit with past hair dye experiences. The box is nice, and the customer support dept. was responsive with very fast response when I emailed regarding my concern about instructions noting to use on my roots only (I'm not sure why just roots - they said I could use on all of my hair, but the sections other than the roots would be darker - I ended up with darker roots but not darker on the rest of my hair.). It seems like a good service though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Paula, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good dye, but totally wrong colour matchI wanted a red to dye my hair in between salon visits. I picked esalon as all box dye for red hair is just vibrant red and I wanted my more subtle coppery tone. I matched to the copper I wanted and I was sent a root colour and lengths. My roots are now a totally different colour to my length. The roots look great, but the length is the bright neon red I didn’t want. I look pretty ridiculous if I’m honest! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Holly! We are sorry to hear your color was different from you've expected. Please check your emails, we got back to you to help you further. |
Total enttäuschtDirekt nach dem färben war die Farbe richtig gut aber bereits nach der ersten Haarwäsche ging die Hälfte der Farbe "verloren". Mega enttäuschend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTanja H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Farbe passt nichtLeider hat die Farbe so gar nicht zu meinen Vorstellungen gepasst. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJana C.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Easy, good color coverage, just not the color I wantInstructions are great - videos are amazing. It was so easy. Took me an hour, start to done and dry. My hair is so soft and shiny. Unfortunately I don’t love the color - the tone came out very yellow, almost orange on my natural blonde, which was my biggest fear. Hoping to find a way to get in touch with someone so I don’t have to live orange until my next color shipment. Contacting customer service is limited to phone during business hours or messaging my stylist for my next shipment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Elysia, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can you say BRASSY?Turned my blonde hair Orange/ Brassy. I’m furious and wish I’d never heard of your company. I followed the instructions to the letter. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Cecille, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Sent my roots orangeThis colour sent my hair orange. A Demi permanent colour was sent to correct! I now have orange roots and dirty blonde hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Claire! We are sorry to hear your color turned out orange. Please check your emails, we got back to you to help you further. |
Did not color my grey hairDid not color my grey hairs. I left the color on an additional 5 minutes as well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jennifer, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not fully covering my gray white hairUpdate: After a day of coloring my hair (8/12/24) the color was totally washed out and I felt I have more gray hair. I wished I can send you an updated pic and vid of my hair to correct the color before sending to me again. I followed all instructions including time but still not covered with the color I received. Felt it just wash the color away when I washed my hair. Tried for the 2nd time and still the same. After the 2nd order, I stopped already. I really like to use it because very convenient and easy to use but the color I think not suitable for me. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Really disappointedReally gutted after seeing good reviews that my hair just went orange . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Liberty! We are sorry to hear your color went orange. Please check your emails, we got back to you to help you further. |
It didn’t color my grey at all.I don’t really like this right now. It dodn’t color my grey at all. Going to let it dry and see how it looks but not sure if I will keep the subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please reach out to us at [email protected] as your email is encrypted and you will not receive correspondence from us. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair fell outMy hair is now coming out in clumps. It’s a nightmare. And my scalp has itched for the past week. :( 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Alexis, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Leider nicht wie erwartetFür dunkel blond bin ich rot blond bin enttäuscht. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBirgit K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
not the colour I wantedRequested a copper tone and ended up with purple 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Emily! We are sorry to hear your color didn't turn out the way you wanted. Please check your emails, we got back to you to help you further. |
Harsh for my once healthy hairI had beautiful healthy auburn shiny hair. I thought I’d try this after hearing about, pckg so cute, easy to use, liked the color at first, but after first wash faded, not enough grey coverage and hair started falling out. Hair became frizzy and very dry. Will be returning second pckg that just arrived and canceled my account. So sorry. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJody - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Okay.Color way too dark, very dark brown. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Barbara, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dull and lifelessI wanted some of the brassiness to go down and what the result was is a very dull grayish brown looking color. I had actually noted that my first color was probably the best and to go back to that one. I do not recommend ASH to anyone that is a light blonde. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Julie, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice colorThe reason I gave a rating of 3 is because the color only lasts 3 to 4 weeks. I was hoping for at least six weeks. Doesn't cover gray 100 percent. Positives are good customer service and everything needed is in the box. It is pricey because you have to add shipping cost. Honestly I get the same coverage from Clairol's nice and easy at half the price. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't cover grayI love the color but it didn't cover my gray hair this time. I did everything the same. Mix together applied for 30 minutes. Rinsed used your shampoo and conditioner. Help After being contacted by esalon, I am very satisfied with the customer service. Way to go esalon! Now 5 stars 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Do not purchase if you have long and thick hairDo not purchase if you have long and thick hair - I didn't had enough product to do my whole head even though I mention in the form that I had extra long hair + thick hair. I also send a note right after receiving the box mentioning that and the message I got back was: "Your first order with us contained two bottles of hair color. One bottle for your roots and one complimentary color refresher for your ends. This was to ensure your first application of hair color was seamless from root to tip. And your future orders will contain one bottle of dye to use as a root touch up. If you love the Custom Ends Refresher for your long thick hair, you can always log into your account to add it to your Plan. You can even select if you would like it to ship every 1, 2, or 3 orders!" So I thought, ok, they read my email, I guess I should be good. Well I was wrong, color was blotchy and did not stayed in my hair. After 1st wach its like everything was washed away. Which would make sense if I didn't had enough product in my hair ... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Angelina, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Commande non reçueCommande passée le 28.07, expédiée le 29.07.....le 05.08 pas reçue... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabine T. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous n'avez pas reçu votre commande. Nous allons revenir vers vous par email afin de vous aider. |
https://www.esalon.co.uk/my_account/order_details/13026250I never recieved my hsir products ,you didnt send me them saying my hair was to dark but i sent you a email saying id lightened it. But i am yet to recieve my first order im absoutley in anger why its taken a month to send a hzir dye youve took thd money so please ,eighter send me my hair dye or replace my money back into my bank thank you mrs Maria Trivett 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Maria! We are sorry to hear you are waiting for your order, and the color was darker than expected. Please check your emails, we got back to you to help you further. |
Pretty Color NOT for gray coverageThe color is beautiful, the packaging, instructions and little details are exquisite, but all around my roots it did not cover my grays, and even fully rinsed out of some places. I am not new to coloring my hair, and made sure I had full coverage, left it in long enough, and rinsed with cold water. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Rachael, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
nothing like the colour I was expecting.I’m no stranger to packet dyes and followed the instructions to the letter but I’ve ended up with a dark reddish auburn and not the golden strawberry blonde I asked for. Thank goodness it is the type that will wash out eventually or I’d be paying to get the colour removed. Very disappointed and now stuck with dark auburn hair all summer 😩 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Deborah! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
I asked my colorist and specified in an email that I wanted the original color.I took a break from coloring my hair and wanted the original color. In the email to my colorist I specified that I wanted to go back to the first color that I got from esalon... excited to go back I didnt even look until the dye going in my hair was very dark and didnt look like the first one. I went to my computer and looked and somehow there is pearl added in instead of golden. So now I have this color sitting on my head and have to wait it out, or go to the salon to get it fixed I am very disappointed 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Erain, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
DecuDéçu de ma couleur Je ne souhaite plus commander Merci de stopper mon abonnement. Cdlt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. |
DisappointedThe color that was sent was not what I asked for. I uploaded photos of what I have currently and wanted to maintain. My roots didn’t match . I have dark brown hair and my roots were golden. I do not recommend using this site. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Ashley, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! :) |
Wrong colorI asked for a lighter shade of blonde and it came even darker than the last one 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Meine Haare sind Orange nicht MittelblondAuf meine Nachrichten reagiert auch niemand. Richtig schlechter Service. Wenn man unter Support auf "Ich habe ein Problem mit einer Bestellung die ich bereits erhalten habe" klickt, kommt gar nichts - weder eine Antwort noch Weiterleitung. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |