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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Tiffany,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karin V.
enero 13, 2025
Awful
PUBLICADO POR:
Karin V.
enero 13, 2025
First time, perfect. Thus time, adjusted to ve a bit more red, and it's awful. I'll be at store tomorrow buying a bix to fix this crap color. Will not be buying again.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Karin,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sue-Ellen L.
enero 12, 2025
Keine schöne Farbe und keine Reaktionen auf Anfragen
PUBLICADO POR:
Sue-Ellen L.
enero 12, 2025
Das einzig positiv zu erwähnende ist, dass alles im Set schön zusammengestellt ist. Leider erfolgte keine Berücksichtigung von mitgeteilten Wünschen. Jegliche Reaktion lässt auf sich warten bzw. ist bis heute nicht erfolgt. Die Coloration habe ich nach langem Überlegen aufgetragen. Meine Haare sind jetzt noch dunkler als vorher und war so nicht gewünscht. Auch die Farbe passt nicht zu mir und sieht unterschiedlich aus. Zum Glück trage ich meine Haare hochgesteckt. Da bin ich bei Farben aus der Drogerie besser bedient.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sue-Ellen L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Leyla M.
enero 12, 2025
There was not enough application to cover my hair
PUBLICADO POR:
Leyla M.
enero 12, 2025
My hair is not that long but there was not enough color to cover ends. As a result it covered only 75% of my hair. But the amount of the application for the roots was more than enough. The same amount as the amount for the ends- doesn’t make sense.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Leyla - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlene S.
enero 11, 2025
Omg
PUBLICADO POR:
Charlene S.
enero 11, 2025
You guys ruined my hair I can't believe I trusted you with my hair color you're nothing but a online scammer
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Charlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lucy L.
enero 8, 2025
nothing like the colour I wanted.
PUBLICADO POR:
Lucy L.
enero 8, 2025
I liked the idea of e-salon and I liked the products and the packaging and the service. But the colour! Oh dear! I've ended up with hideous kind of dark and dusty beige when I had stressed that I wanted to go blonde. Very disappointing.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fanni V.
enero 7, 2025
No contact
PUBLICADO POR:
Fanni V.
enero 7, 2025
Hi
I am not getting any feedback on my request for adjustment. I have uploaded a photo but I cannot see any response to a request for adjustment. Given that you specifically state a personalised experience, I am sceptical of anybody is looking at comments? Can you pls confirm what shipment is coming as I d rather not get the wrong colour and pay for it.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Fanni! We are sorry to hear you've not received a response to your color request adjustment. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Melany H.
enero 6, 2025
Hot roots
PUBLICADO POR:
Melany H.
enero 6, 2025
Unfortunately what I didn’t wanted to happen did happen. I am now the proud owner of orange roots with a darker crown. The staff was amazing. The instructions clearly explained the Cie. is truly great but in my case didn’t ended up great.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Melany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sherryl F.
enero 5, 2025
Unhappy
PUBLICADO POR:
Sherryl F.
enero 5, 2025
This is about my 3rd or 3th ti.e using esalon. They still can't get my colir right. Grey isn't being civeted, they never fixed my old color below ears. When they tried it looks like I'm ready for Halloween.. I can do it better my self . I'm canceling my esalin autoship
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sherryl,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa L.
enero 5, 2025
My hair was orange
PUBLICADO POR:
Lisa L.
enero 5, 2025
Not happy
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Grey
enero 4, 2025
Zero grey coverage
PUBLICADO POR:
Grey
enero 4, 2025
Wow, not good at all
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Brook,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan M.
enero 4, 2025
Second bad color in a row
PUBLICADO POR:
Megan M.
enero 4, 2025
I'm so tired of the horrible colors this company sends and the so called color specialists that are supposed to help you fix their mishaps. This last round, the ammonia smell was SO bad, my hair is fried. On top of that, there are spots on my head that turned grey.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Megan,
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Annett L
enero 3, 2025
Ändern der Farbe
PUBLICADO POR:
Annett L
enero 3, 2025
Ich möchte KEINE roten Haare haben und kann die Farbe nicht ändern. Kontakt ist unmöglich. Die Äpp lässt keine Änderungswünsche zu. Man kann nur die einmal gewählte Farbe bestellen. Unmöglich. Kontakt oder Kundenwünsche werden ignoriert bzw. Sind nicht möglich. Ich will einfach nur die Farbe ÄNDERN!!!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Daniela Z. - Vielen Dank für Ihre Kontaktaufnahme! Wir danken dir für deine Nachricht und bedauern, dass deine Farbe bei dir noch nicht angekommen ist. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unseren Kundenservice zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Mary C.
enero 2, 2025
Color
PUBLICADO POR:
Mary C.
enero 2, 2025
I just colored my hair for the new year and am unfortunately unhappy with it. I found the instructions a little difficult to follow (unless you have someone helping you) but most of all the color was not quite what I was hoping and the coverage was spotty in places and didn't cover the gray around my hairline. The packaging was lovely, but overall, I do not think this is the product for me.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Mary,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kat A.
enero 1, 2025
Not the right color and no support
PUBLICADO POR:
Kat A.
enero 1, 2025
It was so dark, i lost all the light amber. Sent a message and never got a answer back. Very disappointed on this service.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kat - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mary A.
enero 1, 2025
No Grey coverage
PUBLICADO POR:
Mary A.
enero 1, 2025
I don't know what has happened to over the counter coloring, it has become a disaster. This did not cover my root grow out, at all... The only good thing in the box was the cape...
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Meghan C.
diciembre 30, 2024
Fifth Element Orange
PUBLICADO POR:
Meghan C.
diciembre 30, 2024
I am mostly disappointed in myself for trusting something I saw on the internet. I trusted that I found somewhere to get professional quality dye but that’s not at all what I received. I wanted to take my hair from blonde to a cute natural copper red? Easy right? Nope I look like a pumpkin. Even with giving pictures of my current hair color and hair goals. I’m beyond disappointed and upset. Too top off the insult, my hair now feels dry and damaged from DEPOSITING PIGMENT BACK INTO MY HAIR. That makes zero sense, there was less damage after the bleaching a year ago than there is now. I’m astonished at how badly my experience went.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Meghan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amber P.
diciembre 29, 2024
Sent wrong color and turned my hair almost black. Not happy!
PUBLICADO POR:
Amber P.
diciembre 29, 2024
Beyond disappointed and angry with what I received. I was sent a dye that dyed my hair almost black. I wanted a light brown to medium brown. My hisband who does have black hair walked in and was like, “wow, your hair is as dark as mine.”
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amber - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katie C.
diciembre 27, 2024
Really poor - far darker than usual
PUBLICADO POR:
Katie C.
diciembre 27, 2024
I am not at all happy with this. It’s come out far darker than previous orders for the same colour.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Katie! We are sorry to hear your color is darker than expected. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Cherry L.
diciembre 27, 2024
Medium brown is not for me
PUBLICADO POR:
Cherry L.
diciembre 27, 2024
I adjusted my color thinking a medium brown would be the color best suited for me; however, I was wrong. I do not like this color as it is too dark for me. I will likely adjust my color preference for February.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Cherry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marta D.
diciembre 26, 2024
no cover grey again
PUBLICADO POR:
Marta D.
diciembre 26, 2024
hi after 2 washing all all the grey hairs are visible
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PUBLICADO POR:
Rachel K.
diciembre 24, 2024
A warm chocolate mousse volcano...
PUBLICADO POR:
Rachel K.
diciembre 24, 2024
I can't review the final colour, because I couldn't finish. After waiting 15 minutes for the root application, I went back to finish, and had an eruption on my bathroom counter.
The bottle was warm, the smell of ammonia was overwhelming, and the colour had completely changed consistency and looked like chocolate mousse.
Somehow the dark brown with a neutralizer to get rid of the red turned my roots LIGHTER, and of course, I still have the red I was trying to get rid of, and was assured by my colourist would be gone for good. My hair is naturally a light / medium brown.
***Edit***
A replacement has been sent, a demi-permanent, rather than permanent.
For all their "shock and awe" that this happened, it's happened to others. Fortunately, I wasn't about to use the exploded product, but this is exactly what my bottle looked like when I returned to do the rest of my hair.
https://www.sitejabber.com/reviews/esalon.com
The red is STILL there, but now it's a darker red.
Thanks for creating more of a disaster.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Julia I. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Michelle F.
diciembre 22, 2024
WTH!!!
PUBLICADO POR:
Michelle F.
diciembre 22, 2024
The color I received came out a pinkish red. The ugliest color I've ever seen. Cancel any future orders. My hair is an auburn, not the crap I received. I've NEVER been so embarrassed. Now I have to spend money at a hair dresser praying it can be fixed.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anne marie G.
diciembre 22, 2024
Coloration
PUBLICADO POR:
Anne marie G.
diciembre 22, 2024
Très bon produit mais ma couleur ne correspondait pas. J aurais aimé plus clair et j ai obtenu du très foncée. Un peu déçu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anne marie G. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre coloration soit plus foncée que ce que vous espériez. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. À très vite !
PUBLICADO POR:
Lisa F.
diciembre 20, 2024
Horrible
PUBLICADO POR:
Lisa F.
diciembre 20, 2024
This was too dark, did not cover grey, and dried my hair out more than any other color I have ever used before. You couldn’t even tell that it had been colored. Just made it look very dry and unhealthy. No difference in color. I want to know how to cancel this because you keep trying to take from my account and I am not approving it, but do not have the option to cancel.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ayesha D.
diciembre 20, 2024
Disappointed
PUBLICADO POR:
Ayesha D.
diciembre 20, 2024
I had my first purchased last October ‘24 and it didn’t work to my hair and i still have some color left. I was shocked when i checked in my email i had ordered notification last December 8, 2024. I directly contacted customer service in the same day just a couple of minutes difference to report the issue. Jackelyn who reply me after a day and said the item is already ship (how come??) just received the notification and ship already!!! She adviced me to wait my ordered to arrived and return the item in order to get a refund and i will pay the shipping. I am charged 2x of shipping. I am very very disappointed of the item as well their responsed of my issued. Once i will received my refund.. i will never never order again. Never!!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Ayesha! We apologize for any misunderstanding with your Color Plan, and service. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Michele J.
diciembre 20, 2024
Not the right color
PUBLICADO POR:
Michele J.
diciembre 20, 2024
I wish you could talk with someone about your purchase. It takes a long time to get a response via email. The color is good quality but hard to get the color you are looking for.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Michele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lucy M.
diciembre 20, 2024
Won't use again
PUBLICADO POR:
Lucy M.
diciembre 20, 2024
Chose darkest black, my hair has turned a inky black colour, not what I was looking for at all. My hair is also so damaged from using the dye, it's completely dried it out and ruined the ends and made them look dead.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lucy! We are sorry to hear your color turned out different from what you expected, and your hair felt damaged. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Melissa S.
diciembre 19, 2024
It i s color
PUBLICADO POR:
Melissa S.
diciembre 19, 2024
My hair has had to have color from the drug store each time to fix it. I'm not satisfied at all.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Diane M.
diciembre 18, 2024
Wrong color
PUBLICADO POR:
Diane M.
diciembre 18, 2024
I specifically said NO red and it’s what this is. I have a few boxes stored up so I’m cancelling for now
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Diane,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
lisa F.
diciembre 17, 2024
Not impressed
PUBLICADO POR:
lisa F.
diciembre 17, 2024
Just not impressed. I’ve tried it twice now with same result. Not for me!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Lisa,
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa V.
diciembre 17, 2024
Awful hair like cotton wool and wrong colour
PUBLICADO POR:
Lisa V.
diciembre 17, 2024
Awful hair like cotton wool and wrong colour!! I have just dyed my hair with the colour I asked for, it is NOT medium golden brown it is almost black. I also cannot get a brush through my hair it is so damaged. I am gutted and will never use again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lacy B.
diciembre 17, 2024
Not good grey coverage
PUBLICADO POR:
Lacy B.
diciembre 17, 2024
I have used this a lot and it works great on all of my hair except my greys around my face.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lacy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kaitlyn B.
diciembre 16, 2024
Color wasn’t what I ordered it was dark brown with no red
PUBLICADO POR:
Kaitlyn B.
diciembre 16, 2024
I am upset I gave this website another chance for hair color and I was sent the wrong color & not everything I ordered
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kaitlyn,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nareeni S.
diciembre 15, 2024
Bad product in every way
PUBLICADO POR:
Nareeni S.
diciembre 15, 2024
Toxic smell, does not cover grays, bleached roots
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nareeni - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa B.
diciembre 15, 2024
Turned my hair gray
PUBLICADO POR:
Lisa B.
diciembre 15, 2024
This was supposed to be light blonde. I want a refund. My hair looks gray.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly R.
diciembre 14, 2024
Disappointed
PUBLICADO POR:
Kimberly R.
diciembre 14, 2024
The color seemed different from my first order. It didn't cover the gray and made my hair dry and dull.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cynthia R.
diciembre 14, 2024
À éviter
PUBLICADO POR:
Cynthia R.
diciembre 14, 2024
Ne couvre absolument pas les cheveux blancs . Dommage le coffret est sympa .
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cynthia R. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration vous a déçue. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas.
PUBLICADO POR:
Danell W.
diciembre 13, 2024
Shipping is the worst
PUBLICADO POR:
Danell W.
diciembre 13, 2024
If you actually need to receive the product give yourself at least 2 weeks to actually receive it. Placed an order November 29 and as of December 13th it is still not here. It sat at their warehouse for 5 days after shipping label was created.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Danell - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MONIQUE E.
diciembre 13, 2024
Color Set
PUBLICADO POR:
MONIQUE E.
diciembre 13, 2024
La couleur n’a pas pris sur les racines
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
MONIQUE E. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre coloration n'a pas bien pris en racine. Conformément à notre garantie de satisfaction, nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes.
PUBLICADO POR:
Lila J.
diciembre 12, 2024
didn't work
PUBLICADO POR:
Lila J.
diciembre 12, 2024
i got a brownish purple dye (not even what i asked for) and it didn't work at all. just ended up with my original hair color, and left it very damaged. i followed the directions exactly right, yet it still came out horrible. not to mention the process was incredibly difficult, so many things to mix together and application was very hard to understand in the directions. the fumes from the chemicals almost made me pass out, there's no reason it should've been such an ordeal for nothing, basically wasted my whole day. definitely not buying from y'all again.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Lila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Madeline D.
diciembre 12, 2024
The Worst
PUBLICADO POR:
Madeline D.
diciembre 12, 2024
I don't know if my colorist just doesn't know how to do her job or what the deal is, but my hair is nothing like it was supposed to be. I have medium blonde hair and I ordered a light copper color. My hair turned out DARK brown with a tint of red. Think chocolate cherry. It was nothing like the picture and I don't even know how it turned out so dark unless they made a mistake and sent me the wrong formulation. Even the undertones were completely wrong. I've dyed my hair consistently my whole life so I know it wasn't a problem on my end. I've washed my hair 15+ times in the last two days and now I have to go out and buy color oops to try to get it out. I'm so disappointed. When I emailed customer service all they did was say "oh no! Sorry you don't love your color! Don't dye your hair for 3 weeks or you'll get hot roots!" Then said they would send me my new formulation. As if I would ever buy from them again after this. I'd more like an explanation on how my color is so drastically different than it was supposed to be. Obviously whoever is doing the color formulations doesn't have any actual hair experience. So just beware guys because now I have to pay to strip my hair and hope it doesn't damage it more.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Madeline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email so, keep an eye on your inbox for more details.
PUBLICADO POR:
Nicole M.
diciembre 12, 2024
Leider enttäuscht
PUBLICADO POR:
Nicole M.
diciembre 12, 2024
Leider bin ich sehr enttäuscht. Ich bin eigentlich mittel- bis dunkelblond. Meine erste Haarfärbung war viel zu dunkel, also haben wir die Farbe angepasst. Doch auch die zweite Tönung war immer noch zu dunkel. Nun, nachdem sich die Farbe rausgewaschen hat, sind meine Haare orange – und das sieht wirklich schrecklich aus. Ich habe gehofft, dass eure Produkte meinem Wunschton entsprechen würden, aber leider war das nicht der Fall.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicole M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Denise H.
diciembre 10, 2024
Too dark
PUBLICADO POR:
Denise H.
diciembre 10, 2024
The packaging and what comes in the package is wonderful. Everything is clearly marked with directions. I sent in a photo of my current hair and unfortunately what they sent me was too dark and had no highlights. Just a flat color, which is not what I’m used to with the color that I normally use. Will not be ordering again
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Denise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Dawn F.
diciembre 10, 2024
Coverage
PUBLICADO POR:
Dawn F.
diciembre 10, 2024
Color didn’t cover my gray hair.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Dawn,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Holli M.
diciembre 10, 2024
Greys are still there
PUBLICADO POR:
Holli M.
diciembre 10, 2024
I didn't have any luck covering the greys with the first kit. I thought I'd give it another try. Same thing! Natural Instincts is less than $10 and at least covers my greys for a little while!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Holli - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer G.
diciembre 9, 2024
No gray coverage
PUBLICADO POR:
Jennifer G.
diciembre 9, 2024
unfortunately, the formula does not cover gray hair.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jennifer,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janine N.
diciembre 8, 2024
Kein Effekt
PUBLICADO POR:
Janine N.
diciembre 8, 2024
Leider hat sich mein farb. Ton sich nicht verändert! Der rot Stich ist genauso geblieben wie mit Drogerie Farbe.
Sehr schade!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Janine N. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Heather G.
diciembre 8, 2024
The worst color experience!!
PUBLICADO POR:
Heather G.
diciembre 8, 2024
Not even close to the color i had picked. Settled on natural hair very unevenly despite following directions to a T!! Will never use again!!
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather C.
diciembre 7, 2024
Still not good grey coverage
PUBLICADO POR:
Heather C.
diciembre 7, 2024
Followed every direction thoroughly and even left on the roots juts a tad longer and still not covering! Super disappointing as this is my 3rd time trying it now.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Janice S.
diciembre 7, 2024
While the color covers great the first week after that the grey is back.
PUBLICADO POR:
Janice S.
diciembre 7, 2024
Not only does the color not last on the grey/silver it also leaves a brassy tone to my hair that's even worse than normal store brands. I've tried it twice now and the brassiness got even worse the second time.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Janice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Suzanne S.
diciembre 6, 2024
Farbzusammensetzung wurde geändert
PUBLICADO POR:
Suzanne S.
diciembre 6, 2024
Esalon meinte, mir eine "schmeichelhaftere" Farbe schicken zu müssen. Das Ergebnis war katastrophal! Ich habe nun eine viel dunklere Haarfarbe, die auch noch rötlich ist. Das passt überhaupt nicht zu meinem Teint und macht ihn rosa und bleich. Ich bin total enttäuscht und frage mich, warum ich nicht gleich geschrieben habe, dass sie mir die Farbe nicht ändern sollen. Aber ich hatte darauf vertraut. Das mache ich nie wieder. Ich werde auch nicht mehr bestellen, sondern wieder zum Friseur gehen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Suzanne S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Gloria M.
diciembre 5, 2024
Poor product
PUBLICADO POR:
Gloria M.
diciembre 5, 2024
This product did not work at all, I already have to dye my hair again . I get better results with my Walmart product, then this expensive brands.
I need to cancel immediately!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Gloria,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lais M.
diciembre 4, 2024
Didn’t work
PUBLICADO POR:
Lais M.
diciembre 4, 2024
The formula didn’t even changed my roots
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Lais,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel T.
diciembre 3, 2024
Color is fine, did not cover grays
PUBLICADO POR:
Rachel T.
diciembre 3, 2024
The color is fine, not as vibrant as I was expecting. Did not cover the grays... which is a deal breaker for me.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Rachel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Debra D.
diciembre 3, 2024
Disappointed on hair color product
PUBLICADO POR:
Debra D.
diciembre 3, 2024
The color that was sent did not take to my hair. I had to go buy Loreal which did a great job covering my hair. My daughter who is a licensed cosmetologist did my color, and it looked great when it was processing, but when I rinsed my hair the outcome was very disappointing. I'm just waiting for somebody to reply to my messages to maybe figure out why it didn't turn out.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia L.
diciembre 3, 2024
I don't like the stripe look
PUBLICADO POR:
Patricia L.
diciembre 3, 2024
Yesterday, 2 Dec 24, I finally had a chance to use the newest color {Medium Brown (Golden)}. This is the 3rd color I have tried per the colorist Jennifer, and the 3rd fail…for lack of a better term. I feel like I’m back to square one with the “stripe” look on my roots. Granted the 2nd color was off, but better than the first and third. This recent color gave me pause when the color looked so light in the bottle when it first arrived, but it did darken up a bit before using it…whew. When mixed, it did darken up as well, and I left it on 45-50 minutes just in case. But alas, I have that stripe look. I thought it may be the lighting, but today I look like it’s time to color my roots and it was just done yesterday. My husband says it doesn’t look “that bad” and he mentioned that I do have spray to cover it up until we do it again…ho hum. My roots look “tinted”, but not colored and I am far from looking natural with the stripe down the middle of my head. I don’t like spending money to look goofy and I’d like to get away from using the spray on color to look halfway decent, but here I am. I have used all your recommendations, but I don’t see my hair getting lighter to ever match the color/s you recommend. Perhaps others like the stripe look, but it's just not for me...I don't like it. Obviously, these hair products don’t agree with me and my hair and I have lost trust.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Patricia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Barbara M.
diciembre 2, 2024
Wrong color sent
PUBLICADO POR:
Barbara M.
diciembre 2, 2024
Was very disappointed the color was not the same as description. Therefore, it made streaks of red in my hair and very darker than my original color. Very disappointed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Charlotte R.
diciembre 2, 2024
The color is still too brown
PUBLICADO POR:
Charlotte R.
diciembre 2, 2024
I guess your idea of light ash brown and mine are very different.
I think we need to go to dark ash blonde. Hopefully this will be more like what I’m looking for.
Thanks
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Charlotte - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Tetiana K.
diciembre 1, 2024
Does not work
PUBLICADO POR:
Tetiana K.
diciembre 1, 2024
Totally disappointed, unfortunately. The dye didn’t work at all. After following all the instructions, I applied the dye to my roots, waited 35 minutes, and the result was incomprehensible. I ended up with slightly lighter roots but no color at all. Photo is attached as my current colour.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tetiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mario L.
noviembre 30, 2024
Zero Gray Coverage
PUBLICADO POR:
Mario L.
noviembre 30, 2024
We even left the color on for longer than 30 minutes. It was so awful. It just rinsed right out and left all the gray. Went down to Kroger, bought Schwarzkopf Keratin color in Onyx Black and it covered all the gray and delivered amazing hair color. Cancelled this mess.
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Mario - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
abbey T.
noviembre 30, 2024
Brown
PUBLICADO POR:
abbey T.
noviembre 30, 2024
I've been dying my hair a ginger orange for years and it's my favorite color. I was hoping I'd like this company but my hair is now brown instead... Not what I was hoping for Not what I was hoping for
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Abbey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Paulette P.
noviembre 28, 2024
Root and Hair color
PUBLICADO POR:
Paulette P.
noviembre 28, 2024
My roots took however, my hair is still too light. I don’t know if it’s because I’m only suppose to work the diluted color on my hair for few minutes. The color is light and dull. I did ask for the color to be a little darker but it just looks too light and dull.
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PUBLICADO POR:
Heather S.
noviembre 27, 2024
Does not cover grays at all
PUBLICADO POR:
Heather S.
noviembre 27, 2024
I have communicated this with them to add more gray coverage and it's the exact opposite l, it's worse! I'm thinking about ending my subscription due to this. So far not worth the money I have spent to get the same results as box dye
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christina M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Emma S.
noviembre 26, 2024
Doesn’t cover greys
PUBLICADO POR:
Emma S.
noviembre 26, 2024
Unfortunately it doesn’t work for me and didn’t cover my greys. Very disappointing will not buy again.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Emma,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
adelina Z.
noviembre 26, 2024
horrible
PUBLICADO POR:
adelina Z.
noviembre 26, 2024
color didn’t cover greys and caused red roots
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Adelina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marie H.
noviembre 25, 2024
Coloration
PUBLICADO POR:
Marie H.
noviembre 25, 2024
Pas encore servi
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie H. - Bonjour, nous avons hâte de connaître votre avis lorsque vous aurez utilisé votre kit de coloration sur-mesure. N'hésitez pas à nous contacter si besoin, nous serions ravis de vous aider.
PUBLICADO POR:
Barbara Monique L.
noviembre 25, 2024
Pas de suivi
PUBLICADO POR:
Barbara Monique L.
noviembre 25, 2024
Je ne suis pas satisfaite. Je l’ai signifié mais aucune nouvelle. Pour 30 euros une couleur à faire soi même, je préfère rajouter et aller chez un coiffeur’ très déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Barbara Monique L. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Chantal L.
noviembre 24, 2024
pas conforme
PUBLICADO POR:
Chantal L.
noviembre 24, 2024
couleur beaucoup trop foncée, j'arrête !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Chantal L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration soit plus foncée que ce que vous espériez. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Lynette V.
noviembre 24, 2024
Good hair color
PUBLICADO POR:
Lynette V.
noviembre 24, 2024
This is decent hair dye but it is more drying to my hair than L'Oréal les Blondissone, keriton protect haircolor from any pharmacy or store.
I had to go back to L'Oréal
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Lynette - We’re so sorry to hear that you were disappointed by the results after using your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
elvia L.
noviembre 24, 2024
made a even colour but so much darker then i wanted
PUBLICADO POR:
elvia L.
noviembre 24, 2024
The shade i ordered was a dark blonde and my hair has come out a dark brown i’m slightly annoyed
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Lisa,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sheryl K.
noviembre 22, 2024
So disappointed
PUBLICADO POR:
Sheryl K.
noviembre 22, 2024
Doesn't cover gray at all...
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
No name N.
noviembre 21, 2024
Cancel all orders
PUBLICADO POR:
No name N.
noviembre 21, 2024
Cancel all orders. I'm sending back the last order, didn't asked for it. I followed all instructions, didn't work on my hair.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Lotogatasi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen M.
noviembre 20, 2024
Oozing color
PUBLICADO POR:
Karen M.
noviembre 20, 2024
While I was applying the color to my hair the bottle got really warm and started oozing out of the bottle on its own. When I rinsed The color as directed the color did not take to my hair. Called customer service on 11/20/2024 and was kept on hold for 10 mins and then was told their offices were currently closed. Opened chat and explained the situation and was told a confirmation for a free replacement had been emailed, however, the confirmation email only stated that my 'question' would be forwarded to the colorist. I don't have a question. I would like the defective product that I paid for to be replaced. My chat specialist then told me to contact the customer service number that had told me their offices were closed. I explained that I had already gone that route and their offices stated that they were currently closed. This is a simple fix. Be honest. Don't patronize your clients. Stand by your product.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ELLE M.
noviembre 20, 2024
Great color, still see grays
PUBLICADO POR:
ELLE M.
noviembre 20, 2024
I love the darkest brown but the grays persist.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Elle - We’re sorry that you were unhappy with the results of your recent order. We see that you've left a note for your colorist. Your comments will be reviewed before your next color order is formulated, so we can deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Dita V
noviembre 19, 2024
Passt mir nicht.
PUBLICADO POR:
Dita V
noviembre 19, 2024
Harr färbt nicht!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dita V - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Patricia M.
noviembre 19, 2024
How could esalon get it so badly wrong?
PUBLICADO POR:
Patricia M.
noviembre 19, 2024
Wanted medium golden brown and sent pictures of my current hair to ensure that the colour would be accurate. I was really excited to try this. I've used box colours successfully many times so I felt confident enough to colour at home. I followed the instructions step by step but the outcome was a very light golden brown. Customer service offered me a call with a colourist but I declined, I wasn't going to risk paying for another box when this one was so wrong despite sending pictures. I've bought root spray to cover until I can get this sorted. It was only £10 for the trial but the waste of time and energy for it to turn out so badly has been the most annoying part.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Patricia,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yashira F.
noviembre 19, 2024
SO SAD.......
PUBLICADO POR:
Yashira F.
noviembre 19, 2024
So, I was really excited about finally dying my hair, since I have been a bit down on myself and have not dyed it in over 3 months... It took me about a year to get my copper color exactly where I wanted it... I saw the combination that the colorist here made me for and it looked like it was going to be just what I asked for! I died my hair as soon as I got it yesterday! I was tracking it! Washed my hair Saturday so I could be ready for it Monday... After doing everything and straightening my hair, I am so sad to say my hair is so dark... It is literally brown... It is not copper, it is no where near close to what I asked for, nor the picture I sent for comparison... I will probably have to lighten my hair AGAIN to get it to where I want it, which I am so sad about because my hair is finally healing and not I have to add damage to it... ALL IN ALL, I am beyond disappointed.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Yashira,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jeanne N.
noviembre 17, 2024
No root coverage
PUBLICADO POR:
Jeanne N.
noviembre 17, 2024
Really disappointed with custom colour.
No root coverage despite following instructions to the letter for application and timing. Left rest of hair very brassy. Also such a strong chemical smell (ammonia?)
Had high hopes but not impressed, have been home colouring for 30+ years and has to be the poorest result to date.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jeanne! We are sorry to hear you are not happy with your color. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Martine G.
noviembre 17, 2024
Disappointed
PUBLICADO POR:
Martine G.
noviembre 17, 2024
This is the second time I give your product a try. First time was not at all what I was expecting.
I was in the process of moving city when my personalized product arrived. I packed everything and couldn't find it until now.
The color looks extremely faded and I just colored my hair today. So I guess I will redo it in about 2 weeks using the product I buy at Walmart. The results are what I want and I don't have to wait for your team to get it right in about 8 months from now. I am canceling my account.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Martine,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon L.
noviembre 14, 2024
Lovely colour but doesn’t cover the white/grey
PUBLICADO POR:
Sharon L.
noviembre 14, 2024
Nicely packaged, easily applied, good instructions. Sadly, despite following instructions to the letter my roots are showing through straight away as the dye just didn’t cover the white/grey
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sharon! We are sorry to hear your color doesn't cover your greys. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Elizabeth S.
noviembre 13, 2024
My hair is orange like a clown
PUBLICADO POR:
Elizabeth S.
noviembre 13, 2024
I've been a redhead my whole life. Their color made my hair turn blonde, so I wanted to cancel, so they asked if they could send me a free color. I just used the free one, after bing charged for yet another, and I look like a clown, I specified natural light auburn. I look like Ronald McDonald. I'm livid. The color was also full of ammonia. I already hav dry curly hair. I do not recommend at all.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cerys R.
noviembre 13, 2024
Disappointing grey coverage
PUBLICADO POR:
Cerys R.
noviembre 13, 2024
The set is nicely packaged, and the hair colour goes on easily enough, but this is my second attempt with eSalon to find a colour that will provide adequate grey coverage, and the colour is still leaving my roots with too much red. Not convinced this is better than the box dyes, despite being twice the price.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Yolanda - We are so sorry to hear your first order arrived damaged! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
caitlin G.
noviembre 13, 2024
too dark
PUBLICADO POR:
caitlin G.
noviembre 13, 2024
if i ordered black, i would’ve ordered it. way too dark compared to the colour i was shown
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Caitlin! We are sorry to hear your color was too dark. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Anu J.
noviembre 12, 2024
Dissapointed
PUBLICADO POR:
Anu J.
noviembre 12, 2024
The most greys I have are framing my face, and the nape of my neck. I pay special attention to those areas when I colored, but the results were disappointing. My greys are all intact, though the ones on the top of my head were taken care off. I will wait to see how the next round goes. Maybe by changing from using the bottle to pouring it into a bowl and using the brush.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Anu - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Terri H.
noviembre 12, 2024
SOOOOO Disappointed
PUBLICADO POR:
Terri H.
noviembre 12, 2024
The color is no where near what I ordered... I sent pictures dude.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Terri - expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kassandra I.
noviembre 12, 2024
No blue or black in this pearl blue black color!
PUBLICADO POR:
Kassandra I.
noviembre 12, 2024
It’s red and brown, roots are now red, rest is a mohogany brown. My hair was dyed blue black previously. This is the second time I’ve used their color and both times it was red/brown. Garbage, don’t waste your time or money!!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa C.
noviembre 11, 2024
IT WAS TO LIGHT
PUBLICADO POR:
Lisa C.
noviembre 11, 2024
i PUTTHE COLOR IN AND DID NOT LIKE THE COLOR AT ALL IT WAS TO LIGHT FOR WHAT I ASK FOR PLUS i WAS NOT TOLD I WOULD BE PAYING $33.00 FOR NEW COLOR I CAN GET IT MUCH CHEAPER IF I GET IT ON MY OWN
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that the results of your color application was too light. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cindy R.
noviembre 11, 2024
Not really custom
PUBLICADO POR:
Cindy R.
noviembre 11, 2024
I have tried to have my hair color adjusted multiple times and it just didn’t work. I wanted my natural red color, but it’s still more brown than red. Just pick the color yourself.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Cindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Eugenia S.
noviembre 11, 2024
Farbe deckt graue Haare gar nicht
PUBLICADO POR:
Eugenia S.
noviembre 11, 2024
Nicht zu empfehlen. Kommunikation ist schwierig. Beratung ist nicht vorhanden. Es werden Standardantworten geschickt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Eugenia S. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Angela C.
noviembre 10, 2024
Way darker than what I requested
PUBLICADO POR:
Angela C.
noviembre 10, 2024
I don't know what happened, but the color that eSalon sent me is not what I requested at all. I wanted a nice, natural looking auburn color, and after dying my hair, it's *really* dark with hardly any red at all. I'm feeling really disappointed, as now I just have to wait 2-3 months for the color to wash out. Dark hair does NOT suit my skin tone at all, so this mix-up is very frustrating.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Angela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Deb J.
noviembre 9, 2024
Hair color
PUBLICADO POR:
Deb J.
noviembre 9, 2024
I love the overall color but the one to cover gray and my face has a lot f orange brassy tones
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Deb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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