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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Barbara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kelly B.
septiembre 16, 2020
Roots not covered!
PUBLICADO POR:
Kelly B.
septiembre 16, 2020
My color came out darker than expected, and my roots didn't cover up at all! Followed directions exactly. I've been doing home dye jobs for years and this has never happened. Not ordering again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Katie G.
septiembre 15, 2020
tired
PUBLICADO POR:
Katie G.
septiembre 15, 2020
i have yet to get the right colot
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara T.
septiembre 15, 2020
Not what I asked for
PUBLICADO POR:
Sara T.
septiembre 15, 2020
I wanted a rich red color but was pretty dark.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shannon A.
septiembre 15, 2020
Complete disappointment
PUBLICADO POR:
Shannon A.
septiembre 15, 2020
First colorist jumped too light with my dark blonde/light brown underneath hair- made it red! The very thing I warned the colorist of happening. I had wonderful customer service with the second colorist empathizing and sending out correction dye. This made it more red! After a second attempt to correct- which I appreciate this, since you guarantee satisfaction. The 3 Rd coloring attempt made it dark red! I wanted light blonde, not Auburn red! They said they can't help me and I should go back to my expensive salon! Thanks for absolutely nothing! I'll make sure 21k get this review! Not recommending to anyone ever! So much for the guarantee satisfaction.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shannon- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Laureen C.
septiembre 15, 2020
Still Gray
PUBLICADO POR:
Laureen C.
septiembre 15, 2020
Color is okay but does not cover Gray
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laureen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kerstin P.
septiembre 15, 2020
Farblich super aber leider hält sie nicht lange
PUBLICADO POR:
Kerstin P.
septiembre 15, 2020
Farblich super toll aber leider hält sie nicht lange ist nach 3 Wochen leider nicht mehr schwarz sondern Braun...Schade
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin P. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Ana V.
septiembre 15, 2020
Cancelled subscription
PUBLICADO POR:
Ana V.
septiembre 15, 2020
I cancelled my subscription back in March/April and I still keep getting orders. I cancelled AGAIN in a August Hopefully I don’t get anymore
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ana- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. You can also adjust your auto delivery date and frequency as much as you'd like! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda D.
septiembre 15, 2020
Colour not quite right yet
PUBLICADO POR:
Rhonda D.
septiembre 15, 2020
The colour was too red. I want my hair dark brown with a touch of warmth. When the light is on this colour at present all you see is red. Need colour re adapted to give me dark brown with a slight touch of warmth
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Rhonda D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Joelle R.
septiembre 15, 2020
2 washes
PUBLICADO POR:
Joelle R.
septiembre 15, 2020
To washes and my grays are showing again will not ever do again...
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joelle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gloria S.
septiembre 15, 2020
Not enough pigment
PUBLICADO POR:
Gloria S.
septiembre 15, 2020
I've used the color twice, regrowth coverage was not adequate. Overall color was good and color lasted. But, still disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gloria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Martha M.
septiembre 14, 2020
Delivery never on time
PUBLICADO POR:
Martha M.
septiembre 14, 2020
Hi
I really wanted to continue buying this product but it either does not show up or when it does it is way too late even though I choose a short repeat time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Martha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Zoila R.
septiembre 14, 2020
Overcharging /Customer Service unpofessional
PUBLICADO POR:
Zoila R.
septiembre 14, 2020
My subscription is $27.15 each shipment and I was charged $50 and my name paid it. After numerous email they have no decency to respond to email and insist that they did not get the $50 payment when it was taken from my account. WATCH OUT PEOPLE ! Taking my business somewhere else. Stephanie is no help. Rude and not fit for customer service. I do not recommend this business.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zoila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Namie S.
septiembre 14, 2020
My hair turned orange
PUBLICADO POR:
Namie S.
septiembre 14, 2020
I've used this same color for a long time now but this last time, the base of my hair turned orange while the edge half of my hair was dark dark brown. It did nothing for my greys. It was hideous and took 3 more coloring (store bought) to finally fix it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Namie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
One N.
septiembre 14, 2020
Way too dark color
PUBLICADO POR:
One N.
septiembre 14, 2020
While this is easy to use, the color they sent me was just way too dark and now I will just have to wait a year or more to grow it all out. And it really didn’t last as long as the wella color I had been using. About three weeks for salon vs six weeks for wella. No thanks esalon
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jeanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina F.
septiembre 14, 2020
Great presentation but disappointed
PUBLICADO POR:
Tina F.
septiembre 14, 2020
Was excited to try product again after not using for several years.
Unfortunately after following the instructions to the "T" I did not get the gray coverage I was hoping for....
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tina- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amber L.
septiembre 14, 2020
Didn't have enough color
PUBLICADO POR:
Amber L.
septiembre 14, 2020
Did not have enough color for my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amber- We’re so sorry to hear that you were short on color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelly H.
septiembre 14, 2020
Wanted copper got dirt
PUBLICADO POR:
Kelly H.
septiembre 14, 2020
This color is noooooooowhere near the color I selected! It made my hair a muddy ugly blonde ish color with no copper in sight, I want to cry! It also made my hair frizzy and disgusting
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Denise T.
septiembre 13, 2020
TURNED MY HAIR PITCH BLACK - MY HAIR IS RUINED!!!!!!!
PUBLICADO POR:
Denise T.
septiembre 13, 2020
MY hair was medium brown maybe a bit lighter. I answered the questions stating I wanted to be lighter with golden tones. My kit arrived and I used it last night I didn't even leave it on the entire time. The total kit was on for 11 minutes - MY HAIR IS SO BLACK - PITCH BLACK. it is now Sunday and I have to find someone who can fix it. This is going to damage my hair, cost a crap load of money to fix. BEWARE
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Laetitia C.
septiembre 13, 2020
Bof
PUBLICADO POR:
Laetitia C.
septiembre 13, 2020
Très décevant. Cheveux abimés devenu sec couleur décevante ne brille pas 👎🏾👎🏾👎🏾
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laetitia C. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Nous travaillerons avec vous afin d'atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Angela C.
septiembre 13, 2020
Gray’s
PUBLICADO POR:
Angela C.
septiembre 13, 2020
The color was perfect but it did not cover my gray’s.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
MIRKETA Z.
septiembre 13, 2020
Custom Color Set
PUBLICADO POR:
MIRKETA Z.
septiembre 13, 2020
I liked the quality of the color and how easy it was to mix and use. However, my roots turn out very dark (3 levels or more than my desired color) and I have to add some highlights around my face to soften the look.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mirketa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Martine B.
septiembre 13, 2020
Très mauvais
PUBLICADO POR:
Martine B.
septiembre 13, 2020
Je suis insatisfaite de la couleur elle ne tient pas aux lavages. Et puis je ne comprends pas pourquoi vs renvoyez des produits tous les mois sans mon autorisation et vs ponctionnés directement sur le compte! C'est une pure ARNAQUE ! UNE ESCROQUERIE !
NE ME RENVOYEZ PLUS CES PRODUITS A L'AVENIR ! SVP!
MARTINE
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Martine B. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Aussi, vous avez souscrit à notre Abonnement Couleur. Nous allons vous contacter afin de vous aider.
PUBLICADO POR:
Samantha R.
septiembre 13, 2020
Not even close to the correct color
PUBLICADO POR:
Samantha R.
septiembre 13, 2020
It dyed my hair a almost black and even while using the color tint rinse it faded within a month to my normal hair color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Candy S.
septiembre 13, 2020
Way too brown
PUBLICADO POR:
Candy S.
septiembre 13, 2020
Was looking more for red and got brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Candy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Sarah T.
septiembre 13, 2020
Not what I wanted or expected
PUBLICADO POR:
Sarah T.
septiembre 13, 2020
This is not what I wanted or expected. I wanted a more deep violet/purple tone, instead I got a very deep auburn tone, it almost looks brown in certain lighting. Although it does reflect the red tones in direct sunlight. This is really not what I was wanting or hoping for. I am pretty disappointed right now 😞
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tammie L.
septiembre 13, 2020
Lazy/ I wanted one step
PUBLICADO POR:
Tammie L.
septiembre 13, 2020
I dislike colouring my hair very much. I was disappointed because it was two separate steps roots + ends. I (personally) need one step. I did not get the full effect of my colour because I only used the root bottle on my whole head. I however LOVED the colour for my roots. I was a bit scared to try the other because of how different the colour ratio looked (totally my fear & I didn't try) it was just me being unfamiliar. The price + shipping on top of it, is not something I want to commit to paying that much for. I usually buy store box dye, so quite a bit cheaper. I did love the colour that was mixed for my roots!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tammie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elma O.
septiembre 12, 2020
Hair colour
PUBLICADO POR:
Elma O.
septiembre 12, 2020
I got this colour ,and I thought that it would cover my grey and all of my hair I had a previous colour on my hair ,but it didn't colour all my hair it was great for my roots and grey aswell.i think it wasn't strong enough the colour as my hair is very thick aswell even if it it is short.but I continue with it and mabey it will be stronger next time I colour my hair as I say "my hair is very thick.i do like the colour but there isn't enough of it mabey or mabey its not that strong.dont quite know .love the colour tho.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elma O. - Thank you for your feedback! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to, however we are pleased to know that you are satisfied with the overall color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brianna D.
septiembre 12, 2020
Not the color I asked for
PUBLICADO POR:
Brianna D.
septiembre 12, 2020
I bought “light brown ash pearl” and I received more of a golden brown and it hardly lightened my hair. Plus, the smell is horrible.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brianna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura C.
septiembre 12, 2020
Color did nothing for me.
PUBLICADO POR:
Laura C.
septiembre 12, 2020
I filled out the details saying I wanted to lighten my hair, sent a photo, followed the instructions, what I got was pretty much no change in hair color at all. If anything, there was a slight strawberry tint and it is darker. 100% not what I asked for. Right now I’m not sure I should even try again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Veronica B.
septiembre 12, 2020
BAAD
PUBLICADO POR:
Veronica B.
septiembre 12, 2020
bad color dont want it cancel
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Veronica- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Françoise E.
septiembre 12, 2020
Déception
PUBLICADO POR:
Françoise E.
septiembre 12, 2020
La coloration mà abîmer les cheveux
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Françoise E. - Merci pour votre commentaire. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre coloration. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous allons vous contacter par email afin de remédier à la situation.
PUBLICADO POR:
V H.
septiembre 12, 2020
Dark Blonde Not :(
PUBLICADO POR:
V H.
septiembre 12, 2020
So not happy with my hair color at all custom color was suppose to be a dark blonde...no blonde at all came out a horrible light blah brown. Didn’t want to go to a hair salon during Covid now I don’t know what to do to fix it. Highly don’t recommend at all worst experience ever.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
VH- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patricia A.
septiembre 12, 2020
Coloring
PUBLICADO POR:
Patricia A.
septiembre 12, 2020
I did not like how dark the result was.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia- We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a color requested. We look forward to crafting your custom color!
PUBLICADO POR:
lauren K.
septiembre 10, 2020
Waste of money
PUBLICADO POR:
lauren K.
septiembre 10, 2020
Color lasts about 3 washes. Customer service is worse than terrible. Do not buy
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lauren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
agnes C.
septiembre 10, 2020
pas adapté
PUBLICADO POR:
agnes C.
septiembre 10, 2020
Bien que j'ai suivi vos instructions (uniquement racines) mes racines restent plus foncées que mes longueurs.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
agnes C. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour remédier à cette situation. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire !
PUBLICADO POR:
Eileen B.
septiembre 10, 2020
Color
PUBLICADO POR:
Eileen B.
septiembre 10, 2020
color was a bit mousey brown this time and dried my hair out pretty bad.
The first two colors were amazing
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Eileen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Renee H.
septiembre 10, 2020
Color
PUBLICADO POR:
Renee H.
septiembre 10, 2020
Terrible, turned my hair brassy every time, even after emailing and having them change it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Renee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa H.
septiembre 10, 2020
Awful
PUBLICADO POR:
Lisa H.
septiembre 10, 2020
Color was wrong, gray hairs afterwards and other hair was two different tones!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ANNE S.
septiembre 10, 2020
Turned my ash blonde hair RED! Good customer service.
PUBLICADO POR:
ANNE S.
septiembre 10, 2020
Requested ash or cool toned blonde and it made my hair strawberry colored! Called customer support and they sent me a correction kit at no charge, saying that I must process "warm". The new kit just maintained the red tone and didn't help. After two tries, I'm done, Always been an ash or cool toned medium blonde & in my experience they cannot provide a product for that color. Customer service is good. The color set is easy to use & the tools are nice. I would only use eSalon if you are a brunette or warm toned blonde.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Donna P.
septiembre 10, 2020
Dialing in Color
PUBLICADO POR:
Donna P.
septiembre 10, 2020
I am still trying to get the color I want without the brassy tones. Esalon has been very kind and helpful, but still working on the color I have had in the past with other salons.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tara C.
septiembre 10, 2020
Takes forever to ship
PUBLICADO POR:
Tara C.
septiembre 10, 2020
I'm still waiting for this product it's been a long time . . . And I'm getting a lot of grey hair lol
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tara - We’re truly sorry that our color's delivery time has not met your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa B.
septiembre 10, 2020
Too Red
PUBLICADO POR:
Lisa B.
septiembre 10, 2020
I am wanting a blond color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen L.
septiembre 10, 2020
Mixed Up
PUBLICADO POR:
Karen L.
septiembre 10, 2020
I find that the color doesn't take on my hair. There are patches of lighter tones on my head
In patches
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elisa A.
septiembre 10, 2020
Not quite but
PUBLICADO POR:
Elisa A.
septiembre 10, 2020
Easy instructions to follow. The outcome after using the color was that the roots didn't blend well with the bottom. Bottom color is too light and red for what I was hoping for. But the Greys were covered which was a priority.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katie D.
septiembre 10, 2020
Not Covered
PUBLICADO POR:
Katie D.
septiembre 10, 2020
Most of my grays did not get colored. I followed the directions.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Janette H.
septiembre 10, 2020
Didn't work for my hair
PUBLICADO POR:
Janette H.
septiembre 10, 2020
Even though I followed the instructions perfectly, my hair ended up being the exact same colour it was before. My hair also has a frizzy and dry texture now. I'm willing to try the product again, but I was highly disapointed with the results.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Eve H.
septiembre 10, 2020
My instructions were not followed.
PUBLICADO POR:
Eve H.
septiembre 10, 2020
My initial color was too brown, I canceled my account and was told I'd receive a free shipment if I wanted to try and explain to my "colorist" what it was I was looking for in contrast to what I received. I'm a redhead with just a touch of brown for a slight auburny copper look. I wanted the rich coppery light auburn. The first shipment was equal parts brown and mahogany with a touch of red. NOPE! I took you up on your free offer and requested a touch of brown, no mahogany, and more coppery red. This time it was mostly brown. Period. I'm done.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Eve - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tamara C.
septiembre 9, 2020
Roots and old growth very different
PUBLICADO POR:
Tamara C.
septiembre 9, 2020
My old growth had faded. This is very common with hair tones that have red. So when I followed the directions I ended up with roots that had a dark rich color and a head full of brassy, washed out color. I am very disappointed. I needed to pull the color through all of my hair (before showering). The instructions did not tell me to do that this time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tamara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Xxxx X.
septiembre 9, 2020
Unzufrieden
PUBLICADO POR:
Xxxx X.
septiembre 9, 2020
Sehr unzufrieden
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Xxxx X. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Tasha L.
septiembre 9, 2020
Unsatisfied
PUBLICADO POR:
Tasha L.
septiembre 9, 2020
The first shipment, I was very happy with. However, this time is different. I noticed immediately that my hair was very dry after the treatment and I am continuing to have major breakage no matter what I do.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tasha - We’re truly sorry that result of our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen L.
septiembre 9, 2020
Nice colour
PUBLICADO POR:
Karen L.
septiembre 9, 2020
The colour is lovely but the grey coverage is pretty disappointing, only persevering because its cheaper than a hairdresser
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Karen L. - Thank you for reaching out to us! We are sorry to hear our color did not meet all your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Joan R.
septiembre 9, 2020
Very disappointed
PUBLICADO POR:
Joan R.
septiembre 9, 2020
I received my "specialized" hair color and a few days later, i followed the directions to a T and yet all of my grey hair is back and only about 2 weeks later. I'm very disappointed in this product and will never order it again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joan- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Samantha B.
septiembre 9, 2020
Can't seem to get the product on time
PUBLICADO POR:
Samantha B.
septiembre 9, 2020
The package seems to take forever. I backed up my order by a week with the hope that it would get here sooner, but no luck.
Was supposed to have my own colorist, yet I've tried to reach out several times and the only time I will get a response from her is the email asking if I want to add more products to my order. Not great, honestly.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha- We're truly sorry that our shipping times did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to resolving this unfortunate issue. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melaine P.
septiembre 9, 2020
Bright orange
PUBLICADO POR:
Melaine P.
septiembre 9, 2020
Total nightmare. Turned dark blond hair bright orange. Followed instructions to a T.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle Y.
septiembre 9, 2020
Roots turned out much lighter than the rest of my hair
PUBLICADO POR:
Danielle Y.
septiembre 9, 2020
Please cancel my subscription. I had specifically requested guidance to avoid this issue.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Danielle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kasi C.
septiembre 8, 2020
Way too dark...again!
PUBLICADO POR:
Kasi C.
septiembre 8, 2020
The first order I received was great. It turned out beautifully! Since then, I have had two orders in which both have been too dark. The last one was dark and when I explained this to my colorist she claimed it was the same mix, so she said she would alter it a bit to make it lighter this time. Well, this time it is so freaking dark that I am do mad! I think I am going to cancel and find another company to get my haircolor from.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kasi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jamie O.
septiembre 8, 2020
Haven’t tried. Need new color formula
PUBLICADO POR:
Jamie O.
septiembre 8, 2020
My colorist back home gave me his formula for my hair. Can I send to you. If not I need to cancel my orders. Thanks
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jamie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ilka N.
septiembre 8, 2020
Ich bin mit der Haarfarbe nicht zufrieden
PUBLICADO POR:
Ilka N.
septiembre 8, 2020
Mittel war mir zu stark du scharf vom Geruch her. Meine Haare fühlten sich sehr angegriffen an. Darum bestelle keine Farbe mehr.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ilka N. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Alla V.
septiembre 8, 2020
totaly different than first time
PUBLICADO POR:
Alla V.
septiembre 8, 2020
I am very unhappy with color this time. First time was excellent . I was very very happy and was looking forward to get next one. the second time i am very disappointing. Color is different. Instead of black my hair and my scalp ugly brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mara R.
septiembre 8, 2020
need colorist to respond please
PUBLICADO POR:
Mara R.
septiembre 8, 2020
I have made a request for some changes and have not heard back from the colorist yet.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Trinh N.
septiembre 8, 2020
Gray hairs
PUBLICADO POR:
Trinh N.
septiembre 8, 2020
Didn’t covered gray hairs very well
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Trinh- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Xochitl B.
septiembre 8, 2020
Not working with roots
PUBLICADO POR:
Xochitl B.
septiembre 8, 2020
Since last week my roots have started to show I dyed it less than 2 weeks ago, I love how it leaves the rest of my hair but it’s pointless is my roots don’t hold the color, very disappointing 😞
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Xochitl- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Theresa H.
septiembre 7, 2020
Adjust my upcoming color to be shipped on September 10th.
PUBLICADO POR:
Theresa H.
septiembre 7, 2020
My last color was too Brassy/orangish. Please adjust my upcoming order.
Thank you,
Theresa Holland
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Theresa H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa A.
septiembre 7, 2020
Ugly color
PUBLICADO POR:
Melissa A.
septiembre 7, 2020
Hated the color. Too orange 🤮. When applied to hair, colors are not at all the color as designated by the color chart. Will never purchase from here again. Unfortunately they got me for one more order that I’m just going to throw in the garbage once I receive.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Fiona F.
septiembre 7, 2020
Abdeckung
PUBLICADO POR:
Fiona F.
septiembre 7, 2020
Schlechte Abdeckung, zu teuer
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Fiona F. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Ana G.
septiembre 7, 2020
Violet color
PUBLICADO POR:
Ana G.
septiembre 7, 2020
The color was okay at first it didn’t last much but I’d rather go lighter next time just want to wait a bit more till it washes away. It did also sting a lot more this time when I put it on I don’t know why but it was stinging as I had the product on taking its course. But I will most certainly try a different color next time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
kimberly S.
septiembre 7, 2020
Not happy
PUBLICADO POR:
kimberly S.
septiembre 7, 2020
My grey hair is still there. Followed instructions exactly. Totally dissatisfied. How can I cancel my subscription!!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alicia H.
septiembre 7, 2020
Not the pictured color
PUBLICADO POR:
Alicia H.
septiembre 7, 2020
I asked for light golden brown. My hair now looks like dark chocolate. It did cover grays and is soft. Way too dark, no visible gold at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennine O.
septiembre 7, 2020
Awful
PUBLICADO POR:
Jennine O.
septiembre 7, 2020
So this is my 2nd attempt to get a blonde color. It is not blonde at all I'm livid & I'm done with this company
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennine O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
PUBLICADO POR:
Janet M.
septiembre 7, 2020
grey was back in a couple of days
PUBLICADO POR:
Janet M.
septiembre 7, 2020
I colored my hair and a couple of days later the root of my hair was grey again at the front of my hairline. I had the color most concentrated in that area too. I want to cancel my subscription. Not worth it!! I wish I could get my money back!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Janet M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa M.
septiembre 7, 2020
It's nice...
PUBLICADO POR:
Melissa M.
septiembre 7, 2020
It's nice, but not amazing.
I liked the little details of the package. It was missing the shampoo and conditioner. Color was, underwhelming
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Melissa M. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
michelle E.
septiembre 6, 2020
Color a bit too golden.
PUBLICADO POR:
michelle E.
septiembre 6, 2020
I ‘m ok with the color but.... not happy, I know you adjusted it to make it softer but I think you have added golden color and I think it needs to be more reddish brown.?.
The roots seem to have picked up golden highlights.
Can you fix that and add more red auburn shades?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
kathy G. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue et que vous ayez ressenti de l'inconfort. Nous souhaitons trouver avec vous une solution. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Amandine A.
septiembre 6, 2020
Coloration
PUBLICADO POR:
Amandine A.
septiembre 6, 2020
Après plusieurs réajustement je suis plutôt satisfaite meme si la Couvrance et la tenue n est pas top
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
AMANDINE A. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'a pas totalement répondu à vos attentes. Notre garantie eSalon Coloration heureuse est primordiale pour nous et nous travaillerons avec vous pour réaliser vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Karen B.
septiembre 6, 2020
Not as ordered
PUBLICADO POR:
Karen B.
septiembre 6, 2020
When I spoke to the representative by telephone before my last shipment, I stressed very strongly that my previous color was too brown and needed a lot more copper. My hair color is medium copper red. The results after coloring my hair with the last shipment of color was brown with barely a touch of red. Not happy with the hair color at all! You're going to have to improve significantly for me to remain in the program. I do not want a shipment this month. I went to my hairdresser and had my hair colored last week so I could look at myself and feel like I looked nice due to the erroneous color and some fading.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandra J.
septiembre 6, 2020
Doesn't cover grays
PUBLICADO POR:
Sandra J.
septiembre 6, 2020
The gray coverage is not great. It doesn't last long and doesn't cover all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle E.
septiembre 6, 2020
Very dissatisfied and disappointed
PUBLICADO POR:
Michelle E.
septiembre 6, 2020
I was really excited to receive my color kit. When ordering it I was asked about specifics and I specifically said I did not want a color that would make my hair yellow or brassy looking. . Sadly the color sent did leave my hair brassy and is a Ridiculous, unnatural shade . I was embarrassed to be out in the sunlight and will more than likely have to wear a hat until this mess grows out. Can not recommend your product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine T.
septiembre 5, 2020
Same colour as last one
PUBLICADO POR:
Christine T.
septiembre 5, 2020
Hi team. After requesting a light brown and submitting new photos, I was disappointed to see that after dying my roots, it came out the same dark brown as my previous orders. Depending how it washes out, I may have to visit the salon again and pay lots of money to get the lighter root in again :( can you please review the picture sent and let me know if I can provide another one to get the light brown needles? Also, do you know if I even apply
It now, would it wash out this dark brown?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Nicky R.
septiembre 5, 2020
Colour
PUBLICADO POR:
Nicky R.
septiembre 5, 2020
Didn’t change my colour at all
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicky R.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
PUBLICADO POR:
Sara R.
septiembre 5, 2020
Disaster
PUBLICADO POR:
Sara R.
septiembre 5, 2020
I’m so angry right now, the root colour I received is wonderful a lovely copper tone although much darker than the advertised dark blonde copper I was being sent. My mid lengths and ends have turned a dark blonde green- no copper at all. I’m in tears.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sara R. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julie H.
septiembre 5, 2020
Not happy
PUBLICADO POR:
Julie H.
septiembre 5, 2020
I didn't get the desired color I was looking for.
It arrived neatly package, I followed all the directions. Not sure I will order it again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lyndsey B.
septiembre 4, 2020
Turned ginger and dried out hair
PUBLICADO POR:
Lyndsey B.
septiembre 4, 2020
Worst hair dye I've ever purchased. The colour was nothing like I ordered. When I reported this the company was useless and resent the order😡
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lyndsey B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberlin E.
septiembre 4, 2020
Last 2 colors did not cover greys
PUBLICADO POR:
Kimberlin E.
septiembre 4, 2020
Not at all satisfied with color. Within 2 days my greys at root were showing & I followed instructions correctly.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberlin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jo-Anna A.
septiembre 4, 2020
Colour still not right
PUBLICADO POR:
Jo-Anna A.
septiembre 4, 2020
Still not the colour I thought I was getting. Grey coverage doesn’t last beyond a couple washings, I have very little grey hair and I’m not a frequent hair washer. Plus shipping took over a month. Definitely not worth the money when I can go to the local beauty supply outlet and get the colour I want, with good grey coverage at a fraction of the cost. And get it the same day I order it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jo-Anna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elaine W.
septiembre 4, 2020
Unhappy
PUBLICADO POR:
Elaine W.
septiembre 4, 2020
I was not happy with the color because it didn't cover the gray very well and also the color was too light.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elaine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen B.
septiembre 4, 2020
Faded and washed out within a week!
PUBLICADO POR:
Karen B.
septiembre 4, 2020
I am not happy with my purchase. I have long thick hair, so I used two containers and saturated my hair from root to tip. I waited the allotted amount of time and rinsed it out. It looked decent when I blow dried it, covered the few gray hairs around my ear really well. Within a week it had completely faded out to a dull flat color. I am not impressed! I would have gotten better results with a box color from the drugstore.
Side note, I know what I'm doing, I grew up in a salon, so it wasn't me, it was the product.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shelly H.
septiembre 4, 2020
Very disappointed
PUBLICADO POR:
Shelly H.
septiembre 4, 2020
I did everything just like it said and the top of my head went blue and from about my ears to my neck was macaroni and cheese orange. It was awful!! The next month they said they adjusted my formula and I trusted them. Big mistake!! It happened again only worse than before. I will never spend my money on this again. Sorry esalon. F-
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kira M.
septiembre 4, 2020
Not enough gray coverage
PUBLICADO POR:
Kira M.
septiembre 4, 2020
My formula was recently change to go lighter so the order was only for root application. And the results were not good. The root coverage for gray did not work at all. After just a few days gray is showing again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kira - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rachel C.
septiembre 4, 2020
Fried my ends
PUBLICADO POR:
Rachel C.
septiembre 4, 2020
I was really excited to use this because of been using box color for years with mixed results. I expected this to be a safer better alternative. The instructions were fairly easy to understand and I followed them to a T. That was a week ago. I've noticed since then my hair has been frizzier than normal. Upon closer inspection, my ends are FRIED. Badly. I had a trim not long before and now I'm going to have to go back which is disheartening because I'm trying to grow out my hair and I invest a lot of time and money to make it healthy. I'm not sure I'll continue with this color as I can't keep frying my hair every 8 weeks.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
HIEN L.
septiembre 4, 2020
trop foncé à mon avis
PUBLICADO POR:
HIEN L.
septiembre 4, 2020
bonjour Amélie, la couleur est trop foncé pour moi, svp je voudrai une couleur moins foncé , une couleur qui vire vers ma couleur naturelle de naissance est châtain , et j'ai fait une erreur est de colorer en châtain foncé .
Je voudrai vraiment une couleur moins foncé .
Merci de me donner des conseils .
Hien
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
HIEN L. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur soit plus foncée que vous le souhaitez. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Cindy D.
septiembre 4, 2020
Did not color gray don’t have much just on sides by ear
PUBLICADO POR:
Cindy D.
septiembre 4, 2020
Did not cover hray
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brenda J.
septiembre 4, 2020
It's Okay
PUBLICADO POR:
Brenda J.
septiembre 4, 2020
I'm not in love with the color yet, but I don't hate it either. It's just okay!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Brenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna R.
septiembre 4, 2020
Pretty Color- Developer too strong
PUBLICADO POR:
Donna R.
septiembre 4, 2020
I was unhappy with the dryness and uneven color. A credit has posted so I will adjust the developer and try one more time.
My first experience was not as I had hoped. They sent me a 30 developer for a color lift of about 2 shades so it dired out my hair horrible. The color smell was awful, amonia that made my eyes tear up. There was not enough color to cover my root and mid-length sections so it was a bit spotty where I ran out of color. The end refresher was nice, but agian the 30 developer was included. I should have used my better judgement but contated customer service before coloring as I was afraid of hot roots with such a strong developer. I was assured there is no bleach so no fear of hot roots, welll... they were wrong. I hope that updating my mix will help and they gave me a credit so I will try 1 more time. Otherwise, I will just cancel and try someone else.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Donna R. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cynthia B.
septiembre 4, 2020
Edges still are gray!
PUBLICADO POR:
Cynthia B.
septiembre 4, 2020
I’ve used this product three times and it doesn’t color my edges well! The grays are still visible around my hairline! I’m still using the product hoping for a better result!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Cynthia B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer P.
septiembre 4, 2020
Too much red
PUBLICADO POR:
Jennifer P.
septiembre 4, 2020
My hair is picking up too much red tones, I asked for adjustments but it did not work
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cahh G.
septiembre 4, 2020
Very dry after coloring
PUBLICADO POR:
Cahh G.
septiembre 4, 2020
I did not like the feeling of my hair at all. It only feels like it when I use cheap products
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maria A. - Thank you for your feedback. We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Lori M.
septiembre 4, 2020
heavy chemical smell
PUBLICADO POR:
Lori M.
septiembre 4, 2020
I finally tried the color I ordered. It had a horrible harsh chemical smell, burned my head and my eyes and my hair turned out black. I want to cancel this subscription, immediately!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lori M. - We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your color application. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dee L.
septiembre 4, 2020
Turned my roots shiny orangey brown
PUBLICADO POR:
Dee L.
septiembre 4, 2020
I ordered a very dark brown with what appeared to be deep purple undertones. Like, almost black with a purple tint - which matched my existing color. My natural color (six months of roots, holla) is dark blonde/light brown. My roots are now a bright brassy reddish/orangeish light brown. I have really pale skin and this color is just awful on me. Pros: it did cover my greys entirely. Shampoo/conditioner have a Pleasant smell. Instructions were very clearly written & two pairs of gloves was nice.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dee L. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the overall presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen L.
septiembre 3, 2020
Dull and off color
PUBLICADO POR:
Karen L.
septiembre 3, 2020
My color turned out very dull looking. Sorry I used this. It’s semi permanent, I hope it washes out. I contacted support on Sunday, it’s Tuesday and I haven’t heard back.
Two stars, the packaging was nice. Easy instructions.
Update: Still no help fixing my color. I tried email and online chat, someone was supposed to get back with me, but they haven’t. No one should have to live with bad color. I am very disappointed with this service.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
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