I asked for no ammonia and they never looked at the last comments and proceeded to give me ammonia in my color. They change colorist all the time so you never have the same one so no one knows what the last one was doing. Will not continue using them.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Janice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Johanna D.
agosto 30, 2024
Leider viel zu dunkel
PUBLICADO POR:
Johanna D.
agosto 30, 2024
Dunkelblond bestellt, ist dunkelbraun geworden. Schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Johanna D.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Rush
agosto 29, 2024
really unhappy
PUBLICADO POR:
Rush
agosto 29, 2024
never changed any colour ,not enough grey coverage and chemicals in it lead way too much of hairfall.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Natalie! We are sorry to hear your color came out darker than expected. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Jill C.
agosto 28, 2024
Not what I expected
PUBLICADO POR:
Jill C.
agosto 28, 2024
I ordered the color in light brown. I did a strand test, but apparently it wasn’t enough to show that it would turn my hair a dark auburn. It’s not a bad color, but not what I expected. I wanted to just cover the gray with my natural color, which is what I ordered. Usually esalon’s colors work out fine, but not this time.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jill,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janet F.
agosto 28, 2024
Gray coverage
PUBLICADO POR:
Janet F.
agosto 28, 2024
I still did not get the gray (white) coverage I should get. I like the color but still had gray around the face line I should not have had.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Janet,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dana C.
agosto 27, 2024
Stubborn Greys
PUBLICADO POR:
Dana C.
agosto 27, 2024
Still not enough to cover the stubborn greys
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Dana,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Natasha D.
agosto 26, 2024
Disappointing
PUBLICADO POR:
Natasha D.
agosto 26, 2024
When I put the dye in there was Alot purple, but after rinsing it was just a deep dark brown with no purple hue to it. Wasn't what I wanted. This dye cost too much to not get the results I was expecting.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Natasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelly S.
agosto 26, 2024
Not the color I wanted
PUBLICADO POR:
Kelly S.
agosto 26, 2024
Fortunately, I did a strand test before covering my whole head. I really did not like the new color mixed for me. 😢 I wanted a little more red color instead of all the brown but they removed all the copper color which was my favorite part.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Rosa P.
agosto 26, 2024
Just okay
PUBLICADO POR:
Rosa P.
agosto 26, 2024
Wasn't as happy with the color as I thought I would be, After 3 days I had grays showing again. I also noticed in the shower how bad it stripped my hair of any moisture. It didn't leave my hair feeling good at all. I however loved the convenience of the whole thing it just seemed easy to mix and apply. I did not like how long it had to stay on my head but hopefully it's because the stuff in it was more gentle (I don't know) sure did not smell that way. I am just being completely honest. There was nothing that made me think this was any different from store bought products besides the price being more expensive. I did like that they gave me the opportunity to try it before spending alot money on it. Not sure yet if I will keep purchasing.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rosa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Charlotte G.
agosto 24, 2024
Excellent colour, but doesn’t last
PUBLICADO POR:
Charlotte G.
agosto 24, 2024
I was excited to try this as I’ve been using box dyes since I was a teenager and had never quite found the right fit. The instructions are clear and the resulting colour is excellent and exactly what I wanted. But I’m sad to say by the time the refresher came around my whole head needed doing again :( not sure if it’s due to the summer sun or what but a refresher doesn’t quite cut the mustard. Disappointing.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Charlotte! We are sorry to hear your color doesn't last. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Amy M.
agosto 24, 2024
Missed the mark
PUBLICADO POR:
Amy M.
agosto 24, 2024
Was the first attempt at a color change. It’s definitely more blonde with the added gold but I that canceled out the copper for the red in the photos I sent. It’s just blonde now, no red/strawberry at all.
I’d like to order early for the next try but would like to hear how you’d like to change it to fit the strawberry blonde color better. Thanks!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Victoria N.
agosto 24, 2024
Blonde roots!
PUBLICADO POR:
Victoria N.
agosto 24, 2024
I am unsure what went wrong but my roots are bright blonde now! This was supposed to be a darker shade than my last color but somehow something went wrong!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Victoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie R.
agosto 23, 2024
Colour outcome
PUBLICADO POR:
Julie R.
agosto 23, 2024
I was disappointed as it didn’t cover all my grey, I will not be purchasing again
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Julie! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Anon
agosto 23, 2024
No change
PUBLICADO POR:
Anon
agosto 23, 2024
If you have dark hair like me (very dark brown, seems black), I do not recommend. I wasted time and money. My hair colour did not change at all. I followed the instructions provided and videos yet no colour change for me. Also, it changed my hair's texture :/
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Anon! We are sorry to hear your color didn't change. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Becker M.
agosto 22, 2024
Schlechter Service
PUBLICADO POR:
Becker M.
agosto 22, 2024
Irreführung bei der Bestellung, Ich ging davon aus, dass ich eine Probepackung erhalte und nicht automatisch ein Abo abschliesse. Der Kundenservice ist leider gar nicht kulant. Somit passt bitte auf, was ihr bestellt. Denn man bleibt natürlich auf Portokosten sitzen und hat viel Ärger.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Becker M.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Linda R.
agosto 22, 2024
Doesn’t last.
PUBLICADO POR:
Linda R.
agosto 22, 2024
The color faded quickly.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Linda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Shannon B.
agosto 22, 2024
Too Dark
PUBLICADO POR:
Shannon B.
agosto 22, 2024
My color is to dark please adjust.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shannon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Léa B.
agosto 21, 2024
Pas top
PUBLICADO POR:
Léa B.
agosto 21, 2024
Jolie couleur mais elle m’a fragilisé et abîmé mes longueurs…
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Léa B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vos cheveux soient abimés suite à votre coloration. Nous aimerions vous proposer d'autres formules. Nous allons vous contacter par email pour plus de détails et nous restons à votre écoute si vous avez des questions.
PUBLICADO POR:
Nadine-Nathalie M.
agosto 21, 2024
Garnicht die haarfarbe die ich haben wollte!!!
PUBLICADO POR:
Nadine-Nathalie M.
agosto 21, 2024
Leider sehr unzufrieden mit dem farbergebnis .Hatte extra vorab ein Bild geschickt wie meine Haare aussehen sollen . Doch leider wurden sie viel zu dunkel mit unterschiedlicher Farbe und der Ansatz hat die Farbe garnicht angenommen obwohl da ja meine naturhaarfarbe ist.sehr schade drum .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nadine-Nathalie M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Simona Katarína H.
agosto 21, 2024
Disappointed
PUBLICADO POR:
Simona Katarína H.
agosto 21, 2024
I was hoping to touch up my ginger roots.
Usually i go to the salon and get a nice orange like ginger color like really nice red head.
And now I just fucked up my hair with this custom color.
I filled everything in on how i would like it to be and in the end I am stuck with a fucking orange ish brown.
You can still see where i had my grown out roots and overall it’s not at all what i requested.
So just gonna have to go to the actual salon and not this basically more expensive online drugstore alike box hair dye 🥲.
Definitely do not recommend for ginger colours.
Maybe for brown or black but still it’s just like a normal box die and feels like it.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Simona Katarína H. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Natalya S.
agosto 21, 2024
Tried it twice, wasn't nice
PUBLICADO POR:
Natalya S.
agosto 21, 2024
I got the offer that came with 2 sets of color. The first application, I followed the instructions, and my roots actually ended up lighter somehow. It did make my overall hair shiny though. Tried the second application today, kept color on for 45 minutes, and my roots still didn't get to the "dark brown ash" color. I'm definitely going back to Madison Reed.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Natalya,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Niharika N.
agosto 20, 2024
Hair color
PUBLICADO POR:
Niharika N.
agosto 20, 2024
Unfortunately I'm not happy with the product. This did not cover my roots at all. First two times I thought because of my previous hair colour , but even after 3 uses still no coverage.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Niharika,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jean W.
agosto 19, 2024
HATE
PUBLICADO POR:
Jean W.
agosto 19, 2024
I’ve been in tears for an hour my colour followed to the letter of the instructions is hideous, it’s just vile, it’s going to cost me a fortune to get fixed , I’m going to have to strip it out several times it’s nothing like even the written colour diagram. My hair condition is now destroyed it’s dry as straw and only going to get worse.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jean! We are so sorry to hear you weren't happy with your custom blend. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Rebecca O.
agosto 19, 2024
Does not match or even near my color
PUBLICADO POR:
Rebecca O.
agosto 19, 2024
This product is nowhere near the desired color. It made my hair bright light orange. I also haven’t used last time they sent this to me and I’m cancelling
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Rebecca,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alice F.
agosto 19, 2024
3rd TRY Still Not Right!
PUBLICADO POR:
Alice F.
agosto 19, 2024
I'm so disappointed that this is so hard for them to get right. I've even sent pictures of the color I want and still they got it wrong. I'm not sure if I should even try again..
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Alice - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leah D.
agosto 19, 2024
Not great
PUBLICADO POR:
Leah D.
agosto 19, 2024
I followed the instructions very carefully my hair came out with lovely roots and the rest of my hair lighter. bit of an expensive way to trial something out. The fancy personalisation was a nice touch but product definitely not. I’ll stick to my shop bought dyes
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Leah! We are sorry to hear your color didn't come out as expected. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Sabine P.
agosto 18, 2024
color leaked due to cap not closed
PUBLICADO POR:
Sabine P.
agosto 18, 2024
Unfortunately, I can't use the color because the cap was not closed properly and had leaked throughout the box. I like to cancel my subscription and it's not straightforward.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sabine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mireille K.
agosto 18, 2024
made my roots darker
PUBLICADO POR:
Mireille K.
agosto 18, 2024
Hi, this was my first time trying eSalon. I was so excited to give this a try and was truly impressed with the way eSalon works. However, I just tried the kit that I was sent and I'm devastated. The color I was sent was too dark. it didn't lighten my roots at all!! In fact my roots are now darker (very dark brown). I can't find any customer support on this website, so i'm not sure how I can contact the specialist. I have an important work trip at the end of the week and I have no idea how I'm going to fix my hair by then. i have blonde highlights, with extremely dark roots now. Although I stayed away from coloring my highlights, i did notice that they got a little darker after I washed my hair. Please help!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Mireille - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Natalya C.
agosto 18, 2024
Medium brown which was Not for my hair unfortunately.
PUBLICADO POR:
Natalya C.
agosto 18, 2024
My natural hair is dark brown. I got medium brown Made my roots light and my hair very dark, twice. First time I thought maybe i got wrong color, expressed my concerns and got a different formula which lifted my Roos but made my hair now almost black instead of medium brown. It might be just not for my hair type. Very disappointed since I had had high expectations from this product. I Will have to remove that dark color to dye my hair medium brown with a different brand I like, and should have stuck with.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Natalya,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wendy M.
agosto 18, 2024
Terrible terrible
PUBLICADO POR:
Wendy M.
agosto 18, 2024
Absolutely want to shave my head after color master adjusted my color. Horrible
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Wendy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracey W.
agosto 15, 2024
Not happy with the outcome .
PUBLICADO POR:
Tracey W.
agosto 15, 2024
Didn't cover my gray , and it doesn't look like anything changed !
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Tracey,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Paula T.
agosto 15, 2024
On the fence - still orange/pumpkinish hair
PUBLICADO POR:
Paula T.
agosto 15, 2024
I decided to try this product as the box products gave my hair an cinnamon with a bit orange or brassy tone that popped up on occasion. I can't always tell by looking at my own hair, but I immediately noticed cinnamon along parts plus the first comment out of my sister's mouth was "your hair is orange." I ordered a darker color, more brownish with ash, not because I want brown hair but because I'd hoped it wouldn't have the gold tones that appear to turn orange/pumpkin/red tones. I'm not sure if I'll order again as the results are following the same trend. The color isn't horrendously bad, but it makes me nervous if I can't see all of my hair, wondering what everyone else sees, when I already dislike having pumpkin hair! I appreciate the dye cleaner as I ended up using it on my skin as well on the walls which were hit with past hair dye experiences. The box is nice, and the customer support dept. was responsive with very fast response when I emailed regarding my concern about instructions noting to use on my roots only (I'm not sure why just roots - they said I could use on all of my hair, but the sections other than the roots would be darker - I ended up with darker roots but not darker on the rest of my hair.). It seems like a good service though.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Paula,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Holly B.
agosto 15, 2024
Good dye, but totally wrong colour match
PUBLICADO POR:
Holly B.
agosto 15, 2024
I wanted a red to dye my hair in between salon visits. I picked esalon as all box dye for red hair is just vibrant red and I wanted my more subtle coppery tone. I matched to the copper I wanted and I was sent a root colour and lengths. My roots are now a totally different colour to my length. The roots look great, but the length is the bright neon red I didn’t want. I look pretty ridiculous if I’m honest!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tanja H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jana C.
agosto 14, 2024
Farbe passt nicht
PUBLICADO POR:
Jana C.
agosto 14, 2024
Leider hat die Farbe so gar nicht zu meinen Vorstellungen gepasst.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jana C.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Elysia T.
agosto 14, 2024
Easy, good color coverage, just not the color I want
PUBLICADO POR:
Elysia T.
agosto 14, 2024
Instructions are great - videos are amazing. It was so easy. Took me an hour, start to done and dry. My hair is so soft and shiny. Unfortunately I don’t love the color - the tone came out very yellow, almost orange on my natural blonde, which was my biggest fear. Hoping to find a way to get in touch with someone so I don’t have to live orange until my next color shipment. Contacting customer service is limited to phone during business hours or messaging my stylist for my next shipment.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Elysia,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cecille W.
agosto 14, 2024
Can you say BRASSY?
PUBLICADO POR:
Cecille W.
agosto 14, 2024
Turned my blonde hair Orange/ Brassy. I’m furious and wish I’d never heard of your company. I followed the instructions to the letter.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Cecille,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Clair E.
agosto 13, 2024
Sent my roots orange
PUBLICADO POR:
Clair E.
agosto 13, 2024
This colour sent my hair orange. A Demi permanent colour was sent to correct! I now have orange roots and dirty blonde hair
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jennifer,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nanay N.
agosto 13, 2024
Not fully covering my gray white hair
PUBLICADO POR:
Nanay N.
agosto 13, 2024
Update:
After a day of coloring my hair (8/12/24) the color was totally washed out and I felt I have more gray hair. I wished I can send you an updated pic and vid of my hair to correct the color before sending to me again.
I followed all instructions including time but still not covered with the color I received. Felt it just wash the color away when I washed my hair. Tried for the 2nd time and still the same. After the 2nd order, I stopped already. I really like to use it because very convenient and easy to use but the color I think not suitable for me.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Liberty! We are sorry to hear your color went orange. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Janet B.
agosto 12, 2024
It didn’t color my grey at all.
PUBLICADO POR:
Janet B.
agosto 12, 2024
I don’t really like this right now. It dodn’t color my grey at all. Going to let it dry and see how it looks but not sure if I will keep the subscription.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Janet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please reach out to us at [email protected] as your email is encrypted and you will not receive correspondence from us. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Alexis S.
agosto 12, 2024
Hair fell out
PUBLICADO POR:
Alexis S.
agosto 12, 2024
My hair is now coming out in clumps. It’s a nightmare. And my scalp has itched for the past week. :(
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Alexis,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Birgit K.
agosto 11, 2024
Leider nicht wie erwartet
PUBLICADO POR:
Birgit K.
agosto 11, 2024
Für dunkel blond bin ich rot blond bin enttäuscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birgit K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Emily B.
agosto 11, 2024
not the colour I wanted
PUBLICADO POR:
Emily B.
agosto 11, 2024
Requested a copper tone and ended up with purple
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Emily! We are sorry to hear your color didn't turn out the way you wanted. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Jody F.
agosto 9, 2024
Harsh for my once healthy hair
PUBLICADO POR:
Jody F.
agosto 9, 2024
I had beautiful healthy auburn shiny hair. I thought I’d try this after hearing about, pckg so cute, easy to use, liked the color at first, but after first wash faded, not enough grey coverage and hair started falling out. Hair became frizzy and very dry. Will be returning second pckg that just arrived and canceled my account. So sorry.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jody - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Barbara J
agosto 8, 2024
Okay.
PUBLICADO POR:
Barbara J
agosto 8, 2024
Color way too dark, very dark brown.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Barbara,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Julie F.
agosto 8, 2024
Dull and lifeless
PUBLICADO POR:
Julie F.
agosto 8, 2024
I wanted some of the brassiness to go down and what the result was is a very dull grayish brown looking color. I had actually noted that my first color was probably the best and to go back to that one.
I do not recommend ASH to anyone that is a light blonde.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Julie,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary M.
agosto 7, 2024
Nice color
PUBLICADO POR:
Mary M.
agosto 7, 2024
The reason I gave a rating of 3 is because the color only lasts 3 to 4 weeks. I was hoping for at least six weeks. Doesn't cover gray 100 percent. Positives are good customer service and everything needed is in the box. It is pricey because you have to add shipping cost. Honestly I get the same coverage from Clairol's nice and easy at half the price.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Debra R.
agosto 6, 2024
Didn't cover gray
PUBLICADO POR:
Debra R.
agosto 6, 2024
I love the color but it didn't cover my gray hair this time. I did everything the same. Mix together applied for 30 minutes. Rinsed used your shampoo and conditioner. Help
After being contacted by esalon, I am very satisfied with the customer service. Way to go esalon! Now 5 stars
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PUBLICADO POR:
Angelina F.
agosto 5, 2024
Do not purchase if you have long and thick hair
PUBLICADO POR:
Angelina F.
agosto 5, 2024
Do not purchase if you have long and thick hair - I didn't had enough product to do my whole head even though I mention in the form that I had extra long hair + thick hair. I also send a note right after receiving the box mentioning that and the message I got back was:
"Your first order with us contained two bottles of hair color. One bottle for your roots and one complimentary color refresher for your ends. This was to ensure your first application of hair color was seamless from root to tip. And your future orders will contain one bottle of dye to use as a root touch up.
If you love the Custom Ends Refresher for your long thick hair, you can always log into your account to add it to your Plan. You can even select if you would like it to ship every 1, 2, or 3 orders!"
So I thought, ok, they read my email, I guess I should be good. Well I was wrong, color was blotchy and did not stayed in my hair. After 1st wach its like everything was washed away. Which would make sense if I didn't had enough product in my hair ...
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Angelina,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sabine T.
agosto 5, 2024
Commande non reçue
PUBLICADO POR:
Sabine T.
agosto 5, 2024
Commande passée le 28.07, expédiée le 29.07.....le 05.08 pas reçue...
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sabine T. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous n'avez pas reçu votre commande. Nous allons revenir vers vous par email afin de vous aider.
I never recieved my hsir products ,you didnt send me them saying my hair was to dark but i sent you a email saying id lightened it. But i am yet to recieve my first order im absoutley in anger why its taken a month to send a hzir dye youve took thd money so please ,eighter send me my hair dye or replace my money back into my bank thank you mrs Maria Trivett
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Maria! We are sorry to hear you are waiting for your order, and the color was darker than expected. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Rachael M.
agosto 4, 2024
Pretty Color NOT for gray coverage
PUBLICADO POR:
Rachael M.
agosto 4, 2024
The color is beautiful, the packaging, instructions and little details are exquisite, but all around my roots it did not cover my grays, and even fully rinsed out of some places.
I am not new to coloring my hair, and made sure I had full coverage, left it in long enough, and rinsed with cold water.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Rachael,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Deborah W.
agosto 3, 2024
nothing like the colour I was expecting.
PUBLICADO POR:
Deborah W.
agosto 3, 2024
I’m no stranger to packet dyes and followed the instructions to the letter but I’ve ended up with a dark reddish auburn and not the golden strawberry blonde I asked for. Thank goodness it is the type that will wash out eventually or I’d be paying to get the colour removed. Very disappointed and now stuck with dark auburn hair all summer 😩
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Deborah! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Erain W.
agosto 2, 2024
I asked my colorist and specified in an email that I wanted the original color.
PUBLICADO POR:
Erain W.
agosto 2, 2024
I took a break from coloring my hair and wanted the original color. In the email to my colorist I specified that I wanted to go back to the first color that I got from esalon... excited to go back I didnt even look until the dye going in my hair was very dark and didnt look like the first one. I went to my computer and looked and somehow there is pearl added in instead of golden. So now I have this color sitting on my head and have to wait it out, or go to the salon to get it fixed I am very disappointed
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Erain,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Danielle B.
agosto 2, 2024
Decu
PUBLICADO POR:
Danielle B.
agosto 2, 2024
Déçu de ma couleur
Je ne souhaite plus commander
Merci de stopper mon abonnement.
Cdlt
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Danielle B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit.
PUBLICADO POR:
Ashley K.
agosto 1, 2024
Disappointed
PUBLICADO POR:
Ashley K.
agosto 1, 2024
The color that was sent was not what I asked for. I uploaded photos of what I have currently and wanted to maintain. My roots didn’t match . I have dark brown hair and my roots were golden. I do not recommend using this site.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Ashley,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! :)
PUBLICADO POR:
Rebecca J.
agosto 1, 2024
Wrong color
PUBLICADO POR:
Rebecca J.
agosto 1, 2024
I asked for a lighter shade of blonde and it came even darker than the last one
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rebecca - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Julia H.
agosto 1, 2024
Meine Haare sind Orange nicht Mittelblond
PUBLICADO POR:
Julia H.
agosto 1, 2024
Auf meine Nachrichten reagiert auch niemand. Richtig schlechter Service. Wenn man unter Support auf "Ich habe ein Problem mit einer Bestellung die ich bereits erhalten habe" klickt, kommt gar nichts - weder eine Antwort noch Weiterleitung.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Julia H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Elisabeth S.
julio 31, 2024
Not happy
PUBLICADO POR:
Elisabeth S.
julio 31, 2024
Customer service is hard to access
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Elisabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole B.
julio 31, 2024
Easy to use, color was bad
PUBLICADO POR:
Nicole B.
julio 31, 2024
First I ordered the lightest ash brown, and my previous hair was pretty blonde. When I colored my hair it ended up being super dark brown, like espresso brown with red undertones. I was very unhappy, sent notes and photos, and was told it would be corrected. My next color was called dark ash blonde. Same results. Espresso colored brown hair. I don't understand why it is so dark. I've cried both times after I finished dying and drying my hair. I hate it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Daria L.
julio 31, 2024
Color mismatch
PUBLICADO POR:
Daria L.
julio 31, 2024
I think this was my last attempt with esalon. I ordered a permanent color’Ash medium to dark blonde’. I honestly don’t know where the ash tone was lost. The result is as orange as it could be. I tried to avoid warm colors and now I have it in my full length. I need to go to my colorist to fix this ‘disaster’. It’s simply unpredictable result - this is what you get with esalon palette.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Daria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marie E.
julio 31, 2024
My hair is so dark .
PUBLICADO POR:
Marie E.
julio 31, 2024
The hair color that I picked is definitely not what's on my hair .This is not the haircolor I pick, My hair is so dark. I'm not happy, please help!
Thanks Marie Earles
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Maria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
JuleS
julio 31, 2024
Nicht das gewünschte Ergebnis...
PUBLICADO POR:
JuleS
julio 31, 2024
Die Farben sind super, Anwendung einfach und es deckt auch super ab... Leider habe ich nun viel zu dunkle Haare, ich habe 2 Jahre gebraucht um schwarz aus meinen Haaren zu bekommen, nun habe ich ein dunkelbraun-schwarz Ton, den ich überhaupt nicht wollte... Ich bin mega enttäuscht...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
JuleS - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Billie S.
julio 30, 2024
Not for me
PUBLICADO POR:
Billie S.
julio 30, 2024
I mixed the product per instructions. After dying my hair, the left-over product exploded and got all over my wall. This product does not work for me. The ingredients that are in the product I do not feel will be healthy for my hair and scalp.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Billie - We’re truly sorry to hear that! We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
Renee F.
julio 29, 2024
Totally different color than expected
PUBLICADO POR:
Renee F.
julio 29, 2024
My color was brown with undertones of red. It came out a very unnatural burgundy. I have reached out to esalon but I cannot find a response back
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Renee,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn R.
julio 29, 2024
Disappointing
PUBLICADO POR:
Dawn R.
julio 29, 2024
I have used home dyes for the past almost 20 years and have never had such a disappointing result. There was not enough dye provided to cover the lengths of my hair despite me filling out the my hair is very long and thick. I tried my best to evenly distribute it, but it just wasn’t enough resulting in a patchy colour. The colour I chose was a dark auburn, but the resulting colour had a cool almost purpleish tone as opposed to the warm reddish tone I had hoped for.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Dawn! We are sorry to hear your colour hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Celine C.
julio 28, 2024
Erreur de couleur
PUBLICADO POR:
Celine C.
julio 28, 2024
Bonjour
C été ma dernière commande chez vous; j avais demandé a chaque fois de modifier pour être sur quelque chose de plus roux.
Sauf que là je suis plutôt dans les tons marron violet ( bcp moins roux que les précédentes...)
Les couleurs sont jolies mais c est pas ce que j'ai demandé. J aimerais savoir ce qu il peut être
fait ?
Cordialement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Celine C. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Luvimen O.
julio 27, 2024
SCAM
PUBLICADO POR:
Luvimen O.
julio 27, 2024
I think this is scam, they don't have phone Number, I ordered last July 15 until now I have not received my order. I cannot contact them. Beware of this company.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Luvimen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rose N.
julio 27, 2024
Fast Fade
PUBLICADO POR:
Rose N.
julio 27, 2024
The greys really started showing again on day 5. I definitely need to try something else.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
OLIVIA G.
julio 27, 2024
Wow
PUBLICADO POR:
OLIVIA G.
julio 27, 2024
I did my hair and have 2 different shades it looked different shade in the bottle but I thought maybe it supposed to be like that I would like to discontinue my member ship
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Olivia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jammy
julio 27, 2024
Not the color I wanted
PUBLICADO POR:
Jammy
julio 27, 2024
I'm really frustrated because I thought I was getting a personalized hair color, but instead, it turned out to be just a generic red color you can buy at any store. I specifically chose a copper brown color to complement my hair, but it ended up turning my hair red. What's worse is that it didn't have any effect on my roots – they turned almost black, which is not what I wanted at all. I was looking forward to having a new hair color this week, but now my hair has just become darker!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
jana Z.
julio 26, 2024
I would like return my color and get refund
PUBLICADO POR:
jana Z.
julio 26, 2024
As I mentioned I do not like the hair color and it doesn't cover greys
My second color is even worse
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PUBLICADO POR:
Katarina A.
julio 26, 2024
My hair colour stayed the same
PUBLICADO POR:
Katarina A.
julio 26, 2024
The packaging, instruction and delivery time were great. It is just a real shame my hair colour stayed the same. so now I no longer have virgin hair, I do not have the colour that I desired and still have greys :-(
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Katarina,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Laura S.
julio 26, 2024
Ruined my hair
PUBLICADO POR:
Laura S.
julio 26, 2024
I am absolutely devestated my hair is almost black at the roots and bright red at the ends !! I am in floods of tears my hairs ruined I will never ever use your service again and I will tell everyone I know to stay away from you ! I have an event tomorrow and my hair is absolutely disgusting too dark patchy vile horrible color I dunno what I’m going to do now 😢
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Cherie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Scarlet L.
julio 25, 2024
Roots and ends dont match - my hair is purple and red
PUBLICADO POR:
Scarlet L.
julio 25, 2024
I decided to try esalon as getting my hair done in the salon became too expensive. I sent photographs of my freshly dyed hair and filled out the questionnaire which was great and I was very excited to receive my colour, I had chosen Dark Brown (red/copper).
My colour came there was red/brown/copper in my root mix and only red/copper for my end mix and I did a test strand which came out quite red and I was concerned there was no brown in my colour mix. I messaged the support team to express my concerns about the lack of brown. I was reassured that the colour would be okay and decided to give it a go.
The result of the colour is that my roots are an unnatural red/purple and my ends are extremely red and I am very upset that it looks nothing like the swatch for dark brown (copper/red) on the website. I have also emailed the support team with images of my results.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Scarlet,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandu W.
julio 24, 2024
This is not working for me
PUBLICADO POR:
Sandu W.
julio 24, 2024
The colour didn’t came at all and my hair was dry and loosing after using this. I don’t need this anymore
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sandu,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sandra D.
julio 24, 2024
Gray
PUBLICADO POR:
Sandra D.
julio 24, 2024
When I recieve your color it was so thick I could hardly use it my tempos didn't take the color, not happy with your product.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sandra,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Déborah F.
julio 24, 2024
1er Essai
PUBLICADO POR:
Déborah F.
julio 24, 2024
J’ai testé pour la première fois votre marque avec le kit color set. Les produits sont très bien marketés, l’emballage est très soigné mais quand on prend l’option envoi express en supplément je ne suis pas très convaincue sur la rapidité du délais vs une commande classique.
Budget très abordable.😉
J’ai les cheveux fins, au carré et pas de cheveux blanc…je souhaitais booster ma couleur avec un pigment auburn.
La technique de pose est très facile.
Le résultat: la couleur est parfaitement uniforme et la tenue est excellente…par contre, la couleur n’est pas aussi vive qu’attendue et il y a un manque de brillance (malgré ma précision apportée lors de ma commande).
Je compte repasser commande afin de voir avec la coloriste esalon s’il est possible d’ajuster au mieux les pigments à mon incarnation de cheveux et voir pour ce côté nettement plus brillant si possible.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Déborah F. - Merci beaucoup d'avoir partagé votre expérience avec nous. Votre satisfaction est primordiale pour nous et nous voulons que votre coloration corresponde à vos attentes. Nos Experts Coloristes vont revenir vers vous par email et s'assurer d'ajuster votre couleur selon vos besoins. Merci pour votre confiance !
PUBLICADO POR:
Natalie P.
julio 23, 2024
Was way too dark
PUBLICADO POR:
Natalie P.
julio 23, 2024
This is the 3rd colour I've had and there doesn't seem to be any consistency. First colour was too dark, second was good and now it's too dark again
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Natalie,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra B.
julio 23, 2024
Kundenservice eher schlecht, als recht
PUBLICADO POR:
Sandra B.
julio 23, 2024
als ich die erste Bestellung gemacht habe, war mir nicht klar, dass dies ein Abo ist. erst mit der Bestellbestätigung wurde dies ersichtlich. gut, dachte ich, ich versuche es mal. Die Farbe ist ok, aber nicht optimal.
Als die 2. Lieferung angekündigt wurde, für gut 30€ incl Versand, war ich etwas geschockt, denn das ist die Farbe nicht wert . Im Kundenkontoist angegeben, dass man telefonisch das Flex Abo deaktivieren kann. es wäre nur schön, wenn man während der angegebenen Servicezeiten jemanden erreichen würde und nicht nur eine Band-Ansage zu hören bekäme, dass das Büro gerade nicht besetzt ist. ich finde es eine Frechheit.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra B. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Debbie C.
julio 23, 2024
Chemical problem
PUBLICADO POR:
Debbie C.
julio 23, 2024
This color was defective I notice that the activater bottle was very warm I mixed the color with it and left the room for a minute Came back to find color Ozzie’s all over counter Very warm
Solution This has never happened with my previous orders I salvage what I could Coverage was no good
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jermony W.
julio 22, 2024
Way too dark
PUBLICADO POR:
Jermony W.
julio 22, 2024
Straight to the point. I didn't like the color, very dark. Now looking for ways to lighten and or tone up
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jermony - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Karen S.
julio 22, 2024
Unscribed me plz
PUBLICADO POR:
Karen S.
julio 22, 2024
Plz unscribed me from the account, sorry I just cannot afford the payment every month so plz take me off the list , and yes I like your colours but cannot afford it right now , thanks Karen Sinclair
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christina G. -Vielen Dank für Ihr Feedback. Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
GRIMAUD L.
julio 20, 2024
Résultat nul
PUBLICADO POR:
GRIMAUD L.
julio 20, 2024
La couleur n’a pas prise, j’arrête l’abonnement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
GRIMAUD L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation.
PUBLICADO POR:
Oriane S.
julio 20, 2024
Gros problème couleur
PUBLICADO POR:
Oriane S.
julio 20, 2024
Mes racines sont orange et mes longueurs noires sans aucune couleur !! Et je n'ai pas inverser les flacons j'ai vérifié 4 fois c'était bien les bon flacons. C'est horrible mes cheveux horrible
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Oriane S. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Melissa S.
julio 19, 2024
It was ok
PUBLICADO POR:
Melissa S.
julio 19, 2024
I’ve colored my hair in the past with store bought dyes and wanted to try something different. The process was basically the same as when I’ve colored my hair before and my hair is pretty soft and doesn’t feel damaged at all which is nice. However, the color itself is soooo wrong and odd that the top of my hair is lighter than my lengths even though the top of my head developed longer. I still saw some greys and I wanted a brown with ash tones, but it’s very red toned at my scalp and while less red as you go down my hair, however still has red tone throughout. I don’t want red tones at all which I thought the ash would help with. Not totally dissatisfied but not the results I was looking for either. I contacted them to fix the color so I’ll see what happens. If it doesn’t come out right next time I’m going back to store brand.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Glendy M.
julio 18, 2024
Not good
PUBLICADO POR:
Glendy M.
julio 18, 2024
Very expensive for a color that looks like walmart cheap colors . Not worth it the money
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Glendy,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Mandy N.
julio 18, 2024
No grey coverage
PUBLICADO POR:
Mandy N.
julio 18, 2024
I was very disappointed because my roots came out much lighter than the rest of my hair and it did not cover my greys well at all.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Mandy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melanie S.
julio 18, 2024
Deckt meine grauen Haare nicht ab
PUBLICADO POR:
Melanie S.
julio 18, 2024
Die Haarfarbe ist wunderschön...
Habe auch meine 2 Bestellung bekommen, aber leider deckt sie überhaupt nicht meine grauen Haare ab.
Schade
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Melanie S. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat, aber wir freuen uns, dass Ihnen die Farbe gefällt. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Heather G.
julio 18, 2024
Missing product
PUBLICADO POR:
Heather G.
julio 18, 2024
I can not open the color for roots and ends refresh and the developer has been tampered with. The seal was not on the developer all the way and the bottle was leaking. I uploaded a picture on my profile. Opening the color did not work at all. After failing with grip strength I had tried pliers and a bottle opener and the lid of the color has not budged. I have decided to throw color and developer away to be safe.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Sarah S.
julio 17, 2024
viel zu dunkel und jetzt spröden haar
PUBLICADO POR:
Sarah S.
julio 17, 2024
Meine Haare waren nach der Tönung viel zu dunkel fast sogar schwarz
Meine Haare sind nach der Anwendung total trocken und struppig ich kann sie kaum mehr kämmen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Jody W.
julio 16, 2024
Fried my hair
PUBLICADO POR:
Jody W.
julio 16, 2024
This was very harsh on my hair and made it very dry and frizzy
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jody - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jo H.
julio 16, 2024
Not happy with colour
PUBLICADO POR:
Jo H.
julio 16, 2024
Found colour poor and didn’t last long which was disappointing
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En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
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Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
