Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Crystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Teresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Wai Hung L.
August 5, 2021
Nice color
POSTED BY:
Wai Hung L.
August 5, 2021
I like the color but I may need to wait more than 30mins next time as I still see my grey hair on both sides. Also, I will change it to demi-permanent dyes as it's totally ammonia free . The ammonia smell is so strong to me.
Wai - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Annmarie G.
August 4, 2021
i do not want to receive anymore products
POSTED BY:
Annmarie G.
August 4, 2021
i do not want to receive anymore products the colour doesn't last or colour grey. Despite trying to cancel my order the money was taken from my bank without my consent and i knew nothing about it, until i received another package
Annmarie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire G.
August 3, 2021
Dried my hair out and didn’t cover evenly
POSTED BY:
Claire G.
August 3, 2021
I followed the instructions. Greys are still coming through, my hair feels dry and has that eggy perm smell. I wanted to love this but honestly I prefer clairol nice and easy and it’s cheaper.
Claire G.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dianne G.
August 2, 2021
Disappointing Outcome
POSTED BY:
Dianne G.
August 2, 2021
This is the third time I have used E Salon hair color...my best color outcome was my very first color...the second came out fairly well, but color did not stay well. This last one was very disappointing, not much of a change in color, even though I requested lighter shade, and lacking the lustre...I think that I am going to take a break for a while and maybe come back later in the year...Thank You, Dianne G
Dianne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Terii A.
August 2, 2021
Totally different color than last time!
POSTED BY:
Terii A.
August 2, 2021
Not sure what happened but this color is totally different than last time. It is orange not golden. I'm going to my hair dresser to try and get it fixed. I will probably cancel my subscription.
Terii - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Idanis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura G.
August 1, 2021
Gray hairs …live on
POSTED BY:
Laura G.
August 1, 2021
So the gray at my temples. Slathering in color to point I don’t wipe excess away to get all the fine hairs. Still when I run e out the first thing I see is the glint of silver in the light. I think those fine hair are just resistant to coloring till a certain length…or the color gods are playing a joke on me.
The rest of my hair looks gorgeous. Feels silky smooth and the grays color up a beautiful honey with red tint.
Laura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ninanono
August 1, 2021
Way too dark for my hair
POSTED BY:
Ninanono
August 1, 2021
I was looking to cover my highlights and get an overall colour as close to my natural hair as possible. The result I got is unfortunately almost black and rather disappointing given that my colourist and I exchanged a few emails beforehand to make sure the chosen colour was right. I am not sure I would recommend :(
Ninanono - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lindsay G.
August 1, 2021
Way too dark
POSTED BY:
Lindsay G.
August 1, 2021
I went through the entire quiz process and uploaded several pictures of myself. The Demi permanent color I received was supposed to be light brown to match my natural color and cover my grays. I followed the instructions to the letter and I have experience coloring my own hair as I did it for years. While the gray is covered, my hair is now dark brown. I have washed it 5 times with chelating shampoo hoping to fade it faster. I really hope this actually washes out in 28 washes but I don’t really trust that it will.
Lindsay - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sudesna D.
August 1, 2021
I have been using it for close to a year, and this time it didn't roots
POSTED BY:
Sudesna D.
August 1, 2021
I have been using it for close to a year, and this time it didn't root and part of the order didn't come, I didn't receive andy email from e-Salone. Please call or email me to update my formula and Order details. Thank you.
Sudesna - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Chris W.
July 31, 2021
Way too dark
POSTED BY:
Chris W.
July 31, 2021
Not happy with this. I did ask for light brown and for gold rather than red tones. No red tones but no tones at all. Feels flat and very dark and followed instructions to the letter.
Chris W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Val M.
July 31, 2021
No Colour Change!!
POSTED BY:
Val M.
July 31, 2021
I followed instruction but when I rinsed out the colour , all the colour left my hair and I had my original colour back. I would not buy again. Did nothing for me.
Val - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kym S.
July 31, 2021
Not a good color
POSTED BY:
Kym S.
July 31, 2021
The color I was sent looks like it will be more orange than anything else. My hair is more burgundy. Have to send it back now.
Kym - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa M.
July 30, 2021
Do not recommend! Waste of time and money.
POSTED BY:
Lisa M.
July 30, 2021
Answered all introductory questions for “my color” as closely to my natural hair color and what color I usually get done by my stylist to cover grays. I have naturally dark brown hair and usually get just a shade darker of all over (roots and ends) color. This kit turned my roots a terrible orange brassy color! Now I have to get a work in appointment with my stylist ASAP! :-/ It also took about 25 minutes of continuous rinsing to get the color rinsed out after the application process was done. Won’t be trying again. ** Live and Learn.**
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Patty F.
July 30, 2021
Not my cup of tea
POSTED BY:
Patty F.
July 30, 2021
Box came a few boxes were crushed. The hair color burned my scalp. I just want to cancel
Patty - We’re sorry that you were unhappy with your experience and the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Megan P.
July 30, 2021
It was ok
POSTED BY:
Megan P.
July 30, 2021
Color lasted a very long time and was easy application! But far too red toned and dark, not at all what I requested
Megan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Crystal B.
July 30, 2021
Disappointed
POSTED BY:
Crystal B.
July 30, 2021
Not at all the colour I was expecting. Came out orange/brassy
Crystal - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Sarah B.
July 29, 2021
Odd Combination
POSTED BY:
Sarah B.
July 29, 2021
I followed the instructions to the letter, using the roots colour and the main colour as described. But the two colours provided were too different to each other. This means I now have brown roots and red hair - I could have done that without having to dye it! Also, the red wasn't as vibrant as I was hoping. All in all, a bit disappointed.
Sarah B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laverne B.
July 29, 2021
Does not cover gray
POSTED BY:
Laverne B.
July 29, 2021
The quality of the product is nice but it does not cover gray sufficiently.
Laverne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alejandra S.
July 28, 2021
Hair color doesn’t match sample color
POSTED BY:
Alejandra S.
July 28, 2021
After two times of hair coloring with the same color -ash brown- the result is too brassy, almost orange in some areas.
Alejandra - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Donna G.
July 28, 2021
some mistake somewhere?????
POSTED BY:
Donna G.
July 28, 2021
There is no way this is the same colour i first ordered.
Initially i had wanted 'sparkling ginger whisky'. When that didn't turn out as expected i asked for my original order. Put it on today and Now i'm left with a horrible mousy brown. ;-(
Donna G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynn K.
July 28, 2021
Making my hair fall out
POSTED BY:
Lynn K.
July 28, 2021
I'm going to cancel this. Never have I put color in my hair that makes it fall out in chunks! Never again
Lynn - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Wanda D.
July 27, 2021
Custom Color Set
POSTED BY:
Wanda D.
July 27, 2021
I have tried eSalon's coloring 3 times and not happy. I believe esalon products are not for my type hair. The coloring kit dried out my hair so badly. I had to use various other conditioners and oils to have my hair feeling healthy. The products may work for someone else.
Wanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
maria R.
July 27, 2021
My hair fell out
POSTED BY:
maria R.
July 27, 2021
I’ve lost so much hair, I’m super sad I will never dye my hair again.
Maria - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Gloria F.
July 26, 2021
Roots were not covered.
POSTED BY:
Gloria F.
July 26, 2021
I loved the color and the pachaging is beautiful, but I was disappointed. I followed the instructions very carefully put my roots were not covered. The back roots were only blended and the hairline gray was pretty obviously still gray. I need either instructions on longer timing or another formula. I would email my colorist but I cannot find who to ask directly.
Gloria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Shana D.
July 26, 2021
Wrong color
POSTED BY:
Shana D.
July 26, 2021
I sent a picture of the color I wanted and after coloring my hair it was no where near the color I requested. I sent an email with pictures of what I requested and how my hair turned out and I still have not heard back from my colorist. I've used eSalon for years but the last 2 times I've tried to change shades I have not gotten what I've asked for.
Shana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Adrienne L.
July 26, 2021
Poor Coverage
POSTED BY:
Adrienne L.
July 26, 2021
Sadly, I won’t be using the product as it did not cover my grey even after adding grey magic.
Adrienne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Kelly - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Theresa P.
July 24, 2021
Not so perfect
POSTED BY:
Theresa P.
July 24, 2021
My hair is Extremely difficult to color and my color is now strawberry blonde not platinum blonde as in the past.
Theresa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer C.
July 24, 2021
Dried out hair
POSTED BY:
Jennifer C.
July 24, 2021
My hair felt great after the first two times and then it started to have that really dried out, hard feel to it. My ends split and really soaked up the pigment and became too dark. I needed almost 2” cut off and I’m letting it grow! There is also a really strong odor of ammonia with this color, thus the drying out of my hair issue. I don’t blow dry my hair and rarely do I use any type of heat styling. I have naturally “beachy” type waves. So I am no longer receiving this product.
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alanna
July 24, 2021
Didn’t work on my hair
POSTED BY:
Alanna
July 24, 2021
Order came fast, but it didn’t change my hair colour
Alanna - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lubabah R.
July 24, 2021
Not the color I wanted
POSTED BY:
Lubabah R.
July 24, 2021
I ordered medium brown golden but it looks more like copper on my hair. Hate this shade. :(
Lubabah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Grace P.
July 23, 2021
Color
POSTED BY:
Grace P.
July 23, 2021
Not much to say just want a shade lighter.. Went dark 8 years ago and its been 8 years trying to get back to the more original color.
Grace - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Diane V.
July 23, 2021
Love the color, but did not take too well in my naturally curly hair.
POSTED BY:
Diane V.
July 23, 2021
I love this product, however, the color did not cover all my grays in my naturally curly hair as I would have liked. I did keep it in for the 35 minutes it suggested.
Diane - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Debbie A.
July 22, 2021
Grays
POSTED BY:
Debbie A.
July 22, 2021
It didn’t cover my gray completely I followed instructions has it was written 😔
Debbie - We’re sorry that you were unhappy with the gray coverage results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jackie H.
July 22, 2021
My roots are a different colour after dying to my hair
POSTED BY:
Jackie H.
July 22, 2021
Hi, I ordered your dye for Dark Brown with Copper and my roots have come out a different colour to my hair! Not cool. I am trying to find where I let you know but there is no button for feedback to the colourist Lucia I. Just a review area. Please can Lucia I contact me! thanks
Jackie H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Keith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kirsten A.
July 22, 2021
No change
POSTED BY:
Kirsten A.
July 22, 2021
My hair looks exactly the same. Perhaps my hair is too dark, and there was no bleach or strong lightener.
Kirsten - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tammy B.
July 22, 2021
Why do I have two blacks
POSTED BY:
Tammy B.
July 22, 2021
I have not been satisfied with the selection of colors chosen for me.
Tammy - We truly appreciate your feedback! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be!
POSTED BY:
Maureen L.
July 22, 2021
Jelly?
POSTED BY:
Maureen L.
July 22, 2021
Don’t know what happened to this order but the consistency was like jelly from a jar. Not sure what happened. I have been a customer for a few years now and this is the first time this has ever happened
Maureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
sarina F.
July 22, 2021
it color
POSTED BY:
sarina F.
July 22, 2021
wanted my hair to have a bright color and it just made it darker
Sarina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Casey P.
July 22, 2021
Be Careful
POSTED BY:
Casey P.
July 22, 2021
I recently had an awful and scary moment with this hair dye while touching up my roots. This product not only heat up so that it was very warm by the time that I was on the tail end of my root touch up, but it exploded while I was waiting for my hair dye to set, and my scalp got burnt in the process. Not only did the product not dye my roots, but it lifted my natural hair color and left me with an irritated scalp and horrible hot roots. When I called customer service and spoke to two different women, they each refused to acknowledge that their product was faulty and didn't seem interested in seeing the pictures I have; they didn't even acknowledge that I had mentioned pictures. They kept repeating that they'd never heard of such a thing and wondered if I'd had an allergic reaction. The product exploded for heaven's sake! They never even offered a refund, just a new mixture that was "more gentle and darker, to fix my hot roots." So I am now left with hot roots and a mixture that is not my normal hair color, and I'm supposed to navigate and fix this situation on my own? This is completely outrageous. After leaving customer feedback, I never heard anything back. I would never use this dye again or recommend anyone else use it. It works okay, nothing special, but you will be on your own if you have a real issue. This company does not stand behind its product. Shame on them
Casey - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy H.
July 21, 2021
Disappointed
POSTED BY:
Amy H.
July 21, 2021
Nothing like the colour asked for, this was a replacement for an incorrect colour I recieved years ago. Same again. Disappointed
Despite multiple comments and changes, they could never get the colour right. The first box was good, everything else was very bland and flat. Trying to cancel now as I had more success with box colours.
Kaila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sabrina J.
July 21, 2021
Colour didn't take
POSTED BY:
Sabrina J.
July 21, 2021
Very disappointed as the colour took very well on the roots but nowhere else!
It is a shame because the colour achieved in the roots is spot on
Sabrina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amber M.
July 21, 2021
Terrible color match
POSTED BY:
Amber M.
July 21, 2021
Color does not match my pictures. My roots are brown and the rest red.
Amber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Jenny S.
July 20, 2021
colour did not come out as describled
POSTED BY:
Jenny S.
July 20, 2021
was given "medium chocolate brown" and the colour came out practically matching my old auburn hue. I told family members I was trying esalon and the next time they saw me they said I thought you were moving away from reds. It looks the same as before except no roots. Definitely not a chocolate brown.
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Paula H.
July 20, 2021
Too dark, and hair is dull
POSTED BY:
Paula H.
July 20, 2021
My color was supposed to be a dark brown, but came out black. The copper corrective color was supposed to be lighter, and my hair was JET black when it was done. My hair always finished she’s kind of dull and frizzy. I’m not at ALL happy with this experience!!
Paula - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie A.
July 20, 2021
Doesn't work on grey
POSTED BY:
Julie A.
July 20, 2021
I just colored my hair and used all the dye, especially where there's a concentration of grey. The grey is still there. I won't buy this product again
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel B.
July 20, 2021
Didn't cover any grays, color washed down the drain.
POSTED BY:
Rachel B.
July 20, 2021
I've been satisfied with previous custom color sets I've received, but recently the quality has dropped substantially. I followed the instructions carefully, per usual, and the dye didn't cover any of my grays, and all the purple washed down the drain. Would not recommend.
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christabella F.
July 19, 2021
Needed more dye
POSTED BY:
Christabella F.
July 19, 2021
Unfortunately one bottle wasn’t enough to cover my ends. Plus, my roots seemed lighter. And it was more of a soft black than a blue black on my ends, for the parts of my hair that got some color. Other than that, the application process was good. :)
Chirstabella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
POSTED BY:
Suzette A.
July 19, 2021
Not enough to cover my grays - Redder than I thought
POSTED BY:
Suzette A.
July 19, 2021
There was definitely not enough to cover all my grays as it was in the order before so I aam stuck with grays and the color turned out redder than I thought
Suzette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Theresa H.
July 18, 2021
Bad luck with this company
POSTED BY:
Theresa H.
July 18, 2021
The color I received was not close to what I asked for and it took ten months to get back to a normal shade after that brassy disaster. One thing I will give them is their color has staining power! I specifically had not checked autoship because I wanted to check out the color first and I also knew I would be moving to another address. They shipped the next month anyway to the address I had already left. By the time I was able to retrieve the package it was too late to return it. While I was very annoyed, I didn’t want to bother writing a bad review but did call the company and tell them I was unhappy with their product. Despite that, they’ve continued to bombard me with emails asking me to come back. That has finally reignited my displeasure with them and has brought on the review they could have avoided by simply accepting that they had lost a customer.
Theresa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tara J.
July 18, 2021
Terrible
POSTED BY:
Tara J.
July 18, 2021
The color does not last although it is the right color. But it has dried my hair and made it so frizzy I can’t repair it!
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Chrystal S.
July 18, 2021
Not the color I was going for
POSTED BY:
Chrystal S.
July 18, 2021
I was trying to get a medium brown, my hair went black....
Chrystal - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Vicky L.
July 17, 2021
Gave me hot roots
POSTED BY:
Vicky L.
July 17, 2021
I was very disappointed with eSalon colour. I gave all the details of my usual root touch ups but this product was too light and gave me hot roots. I used the online system to get advice and someone supposedly adjusted the colour for next time but there was no refund or apology and it didn’t look like the colour had been adjusted properly so I was likely to have hot roots again.
I have also used the Tints and contrary to the claims, these products are very harsh on my fine hair and eSalon has trashed my hair! Thanks to eSalon I have joined the ranks of Lockdown hair disasters. I wish I hadn’t bothered.
If you regularly use harsh chemicals or styling irons on your hair and suffer with breakage/ splitting anyway then you will probably find these products fine but if you know how to care for your hair and have a hairdresser that knows how to protect your hair during treatments you will regret going to eSalon!!!
Look up the Curly Girl Method if you want great hair.
Vicky L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ana Maria M.
July 17, 2021
Didn't add the color
POSTED BY:
Ana Maria M.
July 17, 2021
I followed all the instructions. But I can still see the difference of colors. The roots are still brown. The color didn't change that much.
I had a great experience the first time but this time not at all.
Ana Maria M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Lorraine S.
July 17, 2021
I wanted to go lighter not darker
POSTED BY:
Lorraine S.
July 17, 2021
I am frustrated. I have made it clear with each follow up order that I want to go lighter and it has not happened. There is no email discussion or recommendation prior to just mailing out the next order and it is different "colorists" each time.
Lorraine - We’re so sorry to hear that you were disappointed by the results of your color application and service. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Nicole C.
July 16, 2021
Absolute disaster
POSTED BY:
Nicole C.
July 16, 2021
I highly regret even trying this. My hair was one solid color - i ordered a color almost exact to my current color which was a very dark rich brown. Only ordered it to even out the tones from being in the sun surfing. I was sent two different color combinations - I even emailed and asked about it before using. One was for "roots" which i didn't have and the other for "ends". The "darkest brown chocolate" somehow bleached the top half of my head into a red/copper color and the bottom half is a completely different color. This is going to cost hundreds to correct. No apology or ownership from the colorist or anyone. Simply another bottle sent to "correct" the top half of the color.
Nicole - We’re truly sorry that our color and experience did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Helen S.
July 16, 2021
Hair color needs to be little more golden blonde
POSTED BY:
Helen S.
July 16, 2021
The last kit was too dark but after four washings it was better
This current kit is much better after coloring but I would like the color to be a little more golden blonde. Otherwise it is good.
Helen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Siobhan M.
July 16, 2021
The worst
POSTED BY:
Siobhan M.
July 16, 2021
Didn't cover my gray made my hair dry as hay the worst hair color ever! I've always used box color natural instincts and my hair was very soft porosity was perfect. I'm so so disgusted. I want to return the color I paid 30$ for its awful! Please please return the money to my account immediately and I want an ra return this awful hair color.
Siobhan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joelle P.
July 16, 2021
Good product but not what I was expecting
POSTED BY:
Joelle P.
July 16, 2021
I thought I was getting a strawberry blonde with intense copper red. Instead my hair looks reddish brown....I feel it almost went darker than I wanted. It does look nice but not the touch I was looking for or thought I was ordering .
Joelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jayne W.
July 15, 2021
Disappointing
POSTED BY:
Jayne W.
July 15, 2021
I had high hopes for this after seeing all the 5 star reviews, but the result was not as good as the one I buy from supermarket. It didn't cover all my grey roots and had a golden tinge to it which I was trying to illuminate. Not like the colour I was shown in picture. So, back to old faithful. I hope this is posted as there are no one star reviews on their website. I hope I get my refund as promised.
Jayne W.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Josie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Elise
July 15, 2021
2nd bad color set received
POSTED BY:
Elise
July 15, 2021
The first few orders I received were wonderful but the last three were off. There was a double set I received sometime back and the 2nd set didn't have any color of brown in that set. I figured it was a mistake, it happens.
This last set was very bad like it was an old or a bad batch. I mixed the color & developer together as usual, waited 30min, and when I went back to the bottle it had explored all over my sink and floor.
I'm discontinuing from ordering from you. This was the 2nd time the color didn't cover my gray strands. The cost is reasonable but too expensive if each set I receive I have to hope it will be a good set once I receive it. Thanks for the right ones.
Elise - We’re so sorry to hear that you were disappointed by your two most recent orders with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sruthi V.
July 15, 2021
Does not cover gray
POSTED BY:
Sruthi V.
July 15, 2021
It did not cover any of the grays after the application. I will never purchase this product again .
Sruthi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ashley P.
July 15, 2021
At first Yay, then....
POSTED BY:
Ashley P.
July 15, 2021
At first the color was beautiful and vibrant! I was amazed and in love with my new color.
Wash after wash though red dye continued to wash out my hair (No I do not wash everyday) Now My hair has brown roots (normal), red (the dye), and the bleached blonde (middle to end of my hair). I expected so much more from this hair color and totally disappointed.
Ashely - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Shyera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alexis D.
July 14, 2021
Brassy
POSTED BY:
Alexis D.
July 14, 2021
I had originally sent my hairstylist formula to get an exact match to what he was doing. The color came out very brassy and not like I had it originally. This second time around the formula was adjusted but it still is very brassy.
Alexis - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Doreen T.
July 14, 2021
Love the color but washed out a little fast.
POSTED BY:
Doreen T.
July 14, 2021
I really like the color but the grey sorted coming back after 2 shampoos this time (my third time) I am not sure what was different I was a little disappointed this time.
Doreeen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Angela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Angelica R.
July 12, 2021
IF U HAVE LONG HAIR DONT BUY!!
POSTED BY:
Angelica R.
July 12, 2021
I have LONG HAIR and I told them I NEEDED more than one bottle but just received one bottle!! I still haven't been able to use this hair dye, so it was such a WASTE of my time! Even when they asked me to send them a picture. I`II change my review if their are different options!
Angelica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Yilva K.
July 12, 2021
I had to cut my hair to start new
POSTED BY:
Yilva K.
July 12, 2021
Product is too rich in ammonia. In my opinion this product is perhaps too strong to be handle at home and I doubt to be handle in a hair salon. After two times that I used it, Ian’s reading all the reviews, the product left my hair all a dry and burned looking. I had to go to a profesional to cut it very short. I want to warn people who is using it. Does not cover your roots entirely either even if choose I darker tone on your roots. Frankly speaking they should remove this item from the market. The advertisement keeps popping out for me to get one free after the purchase of 10. Well, if I would have done that I would had probably would had lost all my hair by now. Depressing experience. I will take this formula to an expert and see if there is someone I could go to escalate this matter and see what happens. In the meantime I will keep cutting it short and wait a few years to regrow. I have read hundred of bad complains in your last pages of comments.
Yilva - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kennedy W.
July 12, 2021
Didn’t work
POSTED BY:
Kennedy W.
July 12, 2021
Hasn’t changed the colour of my hair, i wanted my hair a light ashy blonde and it has turned my hair brown
Kennedy W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Maria Cristina D.
July 12, 2021
This doesn't do what it says
POSTED BY:
Maria Cristina D.
July 12, 2021
I have used this product three times and it turned my black hair red. I had to buy products sold at Walmart to fix my hair. I do not recommend this product if you want to get rid of gray hairs.
Maria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Terilyn M.
July 12, 2021
Not worth it
POSTED BY:
Terilyn M.
July 12, 2021
Costs 3 times what Sally's charges and didn't match at all...
Terilyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Linda G.
July 12, 2021
Color is good.
POSTED BY:
Linda G.
July 12, 2021
The color in the bottle was barely mixable. It was so thick....almost like it was very old. It was difficult to squeeze it out of the bottle - it kept clogging up. I shook it many times but it just would not mix with the peroxide. There was globs of it in the bottle.....when I got to step where I filled bottle with water to massage into my hair, I did it 8 times. There was that much globed up in there.
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janel H.
July 12, 2021
Stop sending boxes
POSTED BY:
Janel H.
July 12, 2021
I tried to stop shipment and got to the final section and your system says I need to refresh and it won’t allow. Don’t make this a headache. The second box you sent me was busted open like someone stepped on it.
Janel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maureen N.
July 12, 2021
First timer - didn't do a good job on coloring my Grey's
POSTED BY:
Maureen N.
July 12, 2021
Didn't color my Grey's well at all. I'm going to have to do a touch up in 2 - 3 weeks. Also the color is more like dark brown than dark blonde. I only do my roots so it doesn't match the rest of my hair.
I'm hoping these 2 issues can be fixed with my next coloring.
Maureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna W.
July 11, 2021
Disliked color
POSTED BY:
Donna W.
July 11, 2021
I immediately unsubscribed after second application. You will do better with store brand
Donna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lisa M.
July 11, 2021
Medium to light brown
POSTED BY:
Lisa M.
July 11, 2021
I ordered medium to light brown the hair color I received was black had to go to a professional to fix.
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cecelia W.
July 11, 2021
Still no natural red color. It is either too brassy or none at all.
POSTED BY:
Cecelia W.
July 11, 2021
I have not been happy with the mix of color. This current order left my hair a mousy brown...no red highlights at all. I gave you 2 pictures awhile back and my hair has never even come close to the pictures. Very disappointed.
Cecelia - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Mary Jean E.
July 11, 2021
The color did not cover my gray
POSTED BY:
Mary Jean E.
July 11, 2021
The last couple of times, the color did not adequately cover the gray in my hair - I am considering just going to a salon to have my hair colored professionally instead.
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katie M.
July 10, 2021
Same color!
POSTED BY:
Katie M.
July 10, 2021
I talked to my color specialist and explained how I didn't like my first color, it wasnt dark blonde like I wanted, it was more of a ugly rusty burnt orange. She apologized and said she would adjust my color well Guess what COLOR WAS THE SAME! Im not going to pay $30 for color I hate. I can get better results from box dye for $7☹️😩So disappointed
Katie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sara A.
July 10, 2021
Good customer service
POSTED BY:
Sara A.
July 10, 2021
The customer service is good they try to fix what is wrong but the Hair Care does not work for me. I got the wrong developer two times and the color did not stay in my hair but it lightened my hair when I was supposed to go almost black. So I will stick to the cheap store box color that works better for me.
Sara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa G.
July 9, 2021
Too dark
POSTED BY:
Melissa G.
July 9, 2021
Color was too dark. Not at all what was presented. Will give one more try to get it right
I requested a refund and still have not received it as of today July 9, 2021
Lorena - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
KATHY B.
July 9, 2021
Not good this time
POSTED BY:
KATHY B.
July 9, 2021
I have used e salon before and was very pleased. However this time it made my hair so dry it was like straw. I am a very disappointed customer and will not use again.
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Doreen K
July 9, 2021
My first & second shippment was the perfect color.
POSTED BY:
Doreen K
July 9, 2021
The color are fantastic, but for some reason my last order contains much red in it. I was disappointed after the coloring. I am to sick to report this matter at present. i had major back surgery.
Please do not change my formula.
Thank you. Recommend to anyone who wants a good hair color.
Doreen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Patricia F.
July 9, 2021
Did not cover gray color fades out in 3 weeks
POSTED BY:
Patricia F.
July 9, 2021
So much for the professional color matching. It only last for 3 weeks. As for first time buyer I was suppose to have free shipping was charged I'll stay with store bought hair color that lasts I do not recomend esalon
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberly
July 9, 2021
Good hair color, Horrible customer service
POSTED BY:
Kimberly
July 9, 2021
I have been using e-salon for about a year now. For some reason I did not get my order sent to the same mail box I have used for a year now. I called e-salon and they would not re mail my order. Instead told me to go to the post office because it could not be safety left at the same mail box it was sent to before for a year. This never happened to me before. Chewy.com just re sends the product and does not make you feel like a criminal. It is one box of hair dye...they have lost me as a customer due to being treated rudely and because I can’t depend on getting my order from them now anyway. If you live at an apartment, save yourself the trouble and do not use e salon bc you may not get your order. Bc apparently appt mailboxes are not safe and they won’t leave it in front of your door either.
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
Nicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Susan S.
July 8, 2021
I do not like the color
POSTED BY:
Susan S.
July 8, 2021
I do not like the color The dark blonde was so much better for my hair with the highlights. However I can’t find the dark blonde color
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
SD25 - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tamara M.
July 8, 2021
Color does not cover grays!
POSTED BY:
Tamara M.
July 8, 2021
I’m so frustrated! The color, 1st of all did not cover regrowth and 2nd did not last for 3 weeks…
Tamara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
