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The first time I used this color it seemed to last a lot longer than it does now. I’m getting disappointed in that the color starts to fade just after the first week.
I liked my new colour and the coverage it gave me. The only reason this review is not a five star is because I thought it may be lighter, but I asked my colour stylist if they could slightly change my next order and they were so helpful and knowledgeable.
The color doesn’t last. By the second wash it is coming out. It never happens on the initial formula but subsequent bottles are for roots and ends and therefore it washes right out.
I have dyed my hair with over the counter products for years and it always takes a few weeks and a deep conditioning treatment for my hair to recover after use but this left my hair soft.
Was completely satisfied except for my roots where my grey was showing. Color turned out great but grey cover up was a quite a bit lighter. Was a copper color & rest of hair was drk brown/mahogany/violet. Was looking for more violet than the mahogany because my hair turns more reddish no matter what color I try. Like the dark color, almost a plumb/ violet with the darkness of the dark brown as well.
I have pretty long hair and it was way more formula than I needed seemed like a waste. Felt bad to throw so much away. Wanted to use it throughout my hair.
I love the color but it does take some time to do it right! Read the instructions carefully but it’s worth it to be able to get what I want in my own home!
workes the best of all the color kits i have ever bought.
POSTED BY:
linda J.
February 1, 2020
i have stuck with this for several years, why, because they work with you until you are perfectly thrilled with the color. I have used all types of over the counter color plans, and found none to equal this product.
They may cost a bit more than regular drugstore color products but boy are they worth it.
I have been dying my hair blonde for years. I wanted to get away from the blonde and try to go with a more natural color that would blend more with my graying hair. I tried a retail brand's silver color and, given the color of my hair, it came out an unusual darker blonde which I kind of liked. I wanted to continue to get my color from esalon because I have been a satisfied customer for for a few years. I sent pictures and explained what I had done to myself and asked it they could come up with something similar. The first try was still too blonde for me. I reached out to esalon with this information and received a personal phone call from a colorist during which we discussed my color and I thought I was asking the impossible! But, after the conversation, I received a new adjusted color and I could not be happier. I get so many compliments on my hair mostly about how natural my color looks. I highly recommend the services and products of esalon!
Color turned out nice, I feel there is still red popping through? Could it be dulled down. Maybe that is just my natural hair, and I can't do much about it. But, my husband said he really liked it, and that he didn't want me to change anything about the formula.
Otherwise, the process went well. I found parting my hair and adding color was a bit challenging.
I like the product but am disappointed to not have found the right color match yet. My hair is a little tricky. When I have a more brown color, the rest of my hair looks red and vice versa. But over all it blends in okay and is better than store bought attempts
Good color, however, the shampoo and conditioner provided wasn't enough to cover my extremely long thick hair. The dying process left my hair rough dry and coarse feeling. I feel if I had more follow up conditioner would have prevented that.
Very easy, straightforward instructions to follow. I like how my hair turns out. But would it hurt your bottom line to supply us, the first time, with four Big (I have quite a bit of hair) plastic clips and a generous-sized plastic bib-apron, maybe with a tiny velcro closure for the back of the neck?
I was very pleased with my color. My stylist hit my color right on. I wasn’t able to print the instructions so I had to keep looking back at my iPad. Luckily a friend of mine helped me out. After coloring I noticed my hair was very nice and soft. Unfortunately the stain remover didn’t immediately remove the color from my face. I really liked getting two bottles of color and developer. It was well worth the money. Also getting everything I needed to color my hair. However I cannot afford to do it again until April. I would like to receive a discount on my next shipment if possible because I understand that I would only receive one bottle of color and developer. Again kudos to my hair color expert on giving me a beautiful color.
Color could be a bit more red. Not darker or lighter, just more red and bright gold. I found it almost impossible to apply to JUST ROOTS, as my hair is fairly short and very fine and no matter what, the ends just suck in the color. I am very happy with quality and coverage of my grays.
I was amazed at how natural the color came out. At first I was nervous seeing how dark the color started to develop. I had a bad experience with box dye making my hair almost black, or a lighter brown with hot roots. The color came out a beautiful chocolate brown. It didn't cover some of my greys at the temple, but that's user error. Next time I'll leave it on longer. Other than that I'm happy. Thank you!
I really like this a lot because my hair still soft after coloring... with me, the store bought makes my hair dry and dull... However, i cancelled my subscription after 2 orders because my scalp is just too sensitive... i ended up having to deal with dandruff on both store bought and this one... If not, i would have stayed with eSalon.
Hello, like how color goes on but I think it could be just a little more darker blonde, with highlights of light blond and Champlain , Just for the winter months.
Carmen - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Megan A.
January 7, 2020
First try
POSTED BY:
Megan A.
January 7, 2020
So with any first time experiment, the end result is anticipated but there is always a bit of trepidation, especially when it comes to at home hair color. I held onto my box for 4 months before trying it. I was always short on time and let's face it, I was intimidated by all of the stuff in the box. I was used to one bottle and one pair of gloves. I also had a hard time sectioning my hair so I wound up making long ponytails and coloring that way. Most of the grey came out but I missed a couple strands in the front. But I'm happy with the end result. My hair is soft, and the color is pretty much what I thought it would be. I'll definitely use this service again and won't be so nervous next time.
I like the color and ease of use, but I'm disappointed in the gray coverage. I have resistant grays around my face and no matter how covered I get them they still pop through. Other than that I'm happy with the product.
You do a really nice job designing the colors, but I would have to say that the product itself does not cover the gray/silver good enough and it fades away too soon. My next order will need to have maybe a stronger level base to lift out the golden tones, also. I'm probably not using the correct terminology.
First Time Coloring My Own Hair - Hair Color Was Okay
POSTED BY:
Laura B.
January 5, 2020
I would give my experience a 7 or 8 out of 10. I loved the customer service and the application itself was easy to follow.
I wish my color was a little more red like I wanted or that the color had taken to my hair a little better. I am not sure if the color not taking was my hair itself (I waited the appropriate time before moving onto next steps), since even when I go to a salon I have to wait extra time for color to take OR if the color not taking was user error since I have never self-dyed my hair and I may not have saturated as much as I thought I did. I also feel that the root color was too different from the ends color.
I do plan to give this box another try in the near future and hopefully the next color will be a little more to my vision. I really did find this easy and I loved the service so I am overall very pleased still! :)
Works pretty good just need to figure out if I am allowed to put in some drops that help cover the gray better cuz I put it in my own when I would buy it from Sally's if that was my subsidy color or if it would actually help with my gray
Makes my hair feel very dry Almost brittle the color is beautiful for the first week and then it starts to fade very quickly shame I really did like the color
Deborah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annie M.
December 27, 2019
End result is very nice. not much grey coverage
POSTED BY:
Annie M.
December 27, 2019
My 1st order had 2 bottles, so it was a little confusing to figure out. The color is lovely, I like it a lot. I don't have a ton of greys, but the ones I have didn't get covered. It's ok because the color is nice
Annie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicola J.
December 27, 2019
Love the Colour
POSTED BY:
Nicola J.
December 27, 2019
Really happy with the colour and shine
Covers greys until they grow back
Hi Brittany - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Zara E.
December 25, 2019
Gray hair
POSTED BY:
Zara E.
December 25, 2019
Hi, I’m really happy to chose you. You are very organized and great customer service but I still am not happy with my gray hairs. The colors dose not cover my gray hair very well. I do follow the Constraction but still doesn’t work!!
Is there any recommendations?!!
Hi Zara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Josie - We're so happy to hear that you're enjoying the Custom Color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Jill D.
December 24, 2019
Great color, easy.
POSTED BY:
Jill D.
December 24, 2019
The only thing I would have done differently is to leave the color on a full 30 minutes. I have a lot of gray and it wasn't quite long enough with the 15-20. But the color and feel are GREAT.
Jill - We’re pleased to hear that you’re enjoying your Custom Color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Debbie S.
December 24, 2019
Perfect
POSTED BY:
Debbie S.
December 24, 2019
It took a couple of tries but when they got the color perfect, it was absolutely fabulous!
Debbie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color to get it just right. We are excited to continue working with you!
POSTED BY:
Azz L
December 23, 2019
Two thumbs up...
POSTED BY:
Azz L
December 23, 2019
Wish grey coverage was slightly better but realize with a semi permanent there's no guarantee. Colour is so shiny. Hair feels amazing, so soft.
Hi Azz - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Sarah M.
December 23, 2019
Good Color
POSTED BY:
Sarah M.
December 23, 2019
My hair is so short, it is a bit challenging to cover the gray. I may switch to the other product you have - root touch up. Thanks!
Hi Sarah - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the color. We look forward to the next opportunity to delight you!
POSTED BY:
Elany D.
December 20, 2019
The colour did not come out the way it was presented
POSTED BY:
Elany D.
December 20, 2019
Because i have troubled hair with a silicon coating from all the wrong shampoos i have used i switched to silicone free shampoo. I did this because colour does not stick to my hair. After 30 washes it was out and i painted my hair with the colour i ordered. I was informed that the purple would not be a "screaming" purple but a brown colour with a purple sheen to it when the sun hits it. Im ok with that. Unfortunatly after painting my hair it was just brown. There is not 1 hair brown with a purple sheen. Im very dissapointed.
EDIT 20-12-2019 - I spoke with my colourist within 1 day after the review and got 1 credit free for a new colour. After ordering it I got an email with the request to upload a photo of the current colour after painting it. about 4 hours after sending the picture I got a new colour. They have changed the recipe just for me and I could not be more happy with this service. I am very happy that they responded so quickly with the best solution. I cannot wait to repaint my hair in 5 weeks. Keep up the good work! :)
Janetta - We're so happy to hear that you're enjoying your Custom Color! We truly value your feedback about the scent and look forward to hearing from you again in the future.
POSTED BY:
Sarah P.
December 19, 2019
Took a bit but lots of compliments
POSTED BY:
Sarah P.
December 19, 2019
It took a bit to find the right color, and im Still working to get what I’d want, but I’ve also gotten lots of compliments on my hair. Its also the first time I’m consistently dyeing it but it hasn’t seemed to change my texture, which is great.
Sarah - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Jill C.
December 18, 2019
Great color
POSTED BY:
Jill C.
December 18, 2019
I had been using eSalon Medium Ash Brown because even though I have medium brown hair, I also have a red cast especially on the top in the sun & Ash helps cut red. I have a little gray on top, which is very stubborn & really hard to cover. In fact, I still had grays popping through & a red cast. I talked to eSalon before I ordered again & explained what problems I was having & she suggested changing to Medium Brown & they would also make other changes to the neutralizer etc... to help with the red cast & the stubborn grays. Well, I colored my hair & am happy to say I have NO GRAYS showing through. The overall color is a little lighter than I was hoping for. I didn't see red showing through, but I do see lighter brown & I'm using the Toner Mask every other time I shampoo (with color safe shampoo & conditioner) so I'm hoping I don't see red come back as time goes on, because I noticed my hair is lighter brown after one shampoo & condition (for treated hair) & Toner Mask which was recommended to me instead of Tint Rinse.
Jill - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Dolores M M
December 18, 2019
Lola's hair
POSTED BY:
Dolores M M
December 18, 2019
I like the product but I think I want to chage the color.
Dolores - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea H.
December 17, 2019
Nice shade, but could be lighter
POSTED BY:
Andrea H.
December 17, 2019
I love the color, and the gray coverage, but would like it a little lighter.
Andrea - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
PAM S.
December 17, 2019
Color is better still too red
POSTED BY:
PAM S.
December 17, 2019
I like your product, this color mix is browner than last but it is still too red
Pam - Thank you for your feedback! Your colorist has received your request and made adjustments since this last order. We hope to continue helping you find hair perfection!
POSTED BY:
Eileen M.
December 17, 2019
Something is going on
POSTED BY:
Eileen M.
December 17, 2019
I really loved this until my last 2 deliveries. It turned my hair a bit reddish, I sent my colorist a message for the next delivery and was told it was adjusted. The same think happened. I just received my most current delivery and will try it this weekend and see if anything has changed. If not, I will not be ordering again.
Eileen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katherine C.
December 17, 2019
Love the color
POSTED BY:
Katherine C.
December 17, 2019
I love the color and have followed all directions and it doesn’t seem to last as long as I would like.
Katherine - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Wendy S.
December 16, 2019
Gray still popping out early
POSTED BY:
Wendy S.
December 16, 2019
I love my color and the way my hair feels after using your product, but I find that my gray hairs at my temples seem to come out after only two or three weeks. I am using a shampoo for colored hair so I am just going to try to leave the color on that area longer next time I use your product.
Wendy - We’re pleased to hear that you’re enjoying your Customized Hair Color! We truly value everything our clients’ say. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order!
POSTED BY:
Randi A.
December 16, 2019
Hair color
POSTED BY:
Randi A.
December 16, 2019
I wish that color would be more purple then dark brown
Randi - Thanks for your feedback! Your order is fully backed by our Color Happiness Guarantee, and our colorists have already worked to adjust your formula. We look forward to crafting your next custom color!
POSTED BY:
DIANNE G.
December 16, 2019
Liked hair color
POSTED BY:
DIANNE G.
December 16, 2019
Enjoyed the color its perfect however I'm in the midst of a transition of going natural even before coloring my hair because I'm just loosing to much hair.
Dianne - We're glad you loved the results of your Customized Hair Color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection in the future!
POSTED BY:
Jennifer M.
December 14, 2019
Nice but faded slightly
POSTED BY:
Jennifer M.
December 14, 2019
The color came out great. My hair felt healthier AFTER I colored it. But my color did fade. I had Mahogany Brown. It still looks good but I did lose that "POP" it had when I initially did it.
Jennifer - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
Kelly - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Robin M.
December 9, 2019
Easy hair color
POSTED BY:
Robin M.
December 9, 2019
I tried eSalon since moving further away from the stylist that I used to love. I thought it was really easy and simple to do at home and didn't make the mess that I remember dyeing my hair at home sometimes did. The color was a little darker than I thought but it grew on me after a few days.
Robin - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Carol A.
December 9, 2019
Orders
POSTED BY:
Carol A.
December 9, 2019
They are timely sending the next order but, they ignore when requested to stop sending.
Carol - Thank you for your feedback. We apologize for the disappointing experience you had with adjusting your order dates. We value every client, and look forward to providing you with a schedule that better suits your hair coloring needs. Keep an eye on your inbox for more details.
POSTED BY:
Jordan P.
December 8, 2019
Great colour
POSTED BY:
Jordan P.
December 8, 2019
The new colour is great, I really love it but the formula seems much thicker and was very difficult to squeeze out of the bottle
Jordan - We're truly sorry that you had issues with your application. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sandra R.
December 8, 2019
I love it!!!!!
POSTED BY:
Sandra R.
December 8, 2019
I love the color and many people have given me alot of complements .....but the only thing is that I have alot of hair and very long .....I need two bottles of each roots and end.....because last time I was short to do my ends......but I still will recommend it
Sandra - We’re pleased to hear that you’re enjoying your Custom Color! We truly value everything our clients’ say and will pass your message along about needing more color. We hope to continue helping you find hair perfection!
POSTED BY:
Mary W.
December 6, 2019
Looks like salon color and highlights
POSTED BY:
Mary W.
December 6, 2019
It took a little tweaking because first few times I felt my color started to go brassy. I discussed with color specialist and went a tad darker and occasionally used the tint rinse. Light Sets became available and really gave a professional look to my hair. It let me go lighter without any brassiness. I color about every 6 weeks and highlight every few months
Mary - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Elizabeth K.
December 6, 2019
2nd use, still impressed!
POSTED BY:
Elizabeth K.
December 6, 2019
I'm still impressed with eSalon products. I think I waited a bit too long between colorings. However, I can't believe how well or how long the dye lasted. (8+ weeks) And I didn't have a lot (length) of gray showing. It seems the color faded all over...so when I followed the directions to only concentrate on my roots, then massage the rest in as I showered...I don't feel I got as good of a coverage over all as the first time. However, it gave the effect of having some highlights. I've had several compliments. So, I'm ok with it.
I tried the shampoos and leave in conditioner. Very pleased with them all.
Elizabeth - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Lyndsie S.
December 4, 2019
Best product ever
POSTED BY:
Lyndsie S.
December 4, 2019
I've used ESalon for several years now and will never visit a salon for hair color again.
Lyndsie - Thanks so much for your feedback and loyalty over the years! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Suzan M.
December 2, 2019
eSalon Totally Saved Me...in more ways than one!
POSTED BY:
Suzan M.
December 2, 2019
A natural born redhead to the mother of a woman / "beautician" who as a single parent in the 50's had a beauty shop in our home! Unfortunately, I lost Mama Harriett when I was in my 30's and way before I had to start coloring my hair! When that day came, (when even my then teenage kids told me I should color my hair!), I picked up a box of Clairol Medium Auburn and that's what I used for years before I became dissatisfied with the drabness of my color after just a few weeks of coloring. I decided it was time for a change and grabbed a box of Clairol Medium Garnet...the results of which I'll spare you the details but guarantee HARRIETT was rolling over in her grave,,, LAUGHING!
I was in a huge hurry after I got out of the shower that morning and shocked myself when I looked in the mirror...I tried everything to get the dark stain off my skin on my eyebrows to no avail. I had an appointment with a new client I was following to their home from the hospital and could not be late. I threw on my strategically placed (to cover eyebrows) cool Olive Green Fedora and "owned it"... for two weeks! When I finally had the nerve to go out in public without the Fedora, my son-in-law was the first to ask if that's why I'd been wearing a hat while my daughter scrambled to call a shop to "get me fixed".
Quite frankly, my fear was that living on social security, I could not afford $140+ to color my hair each time and told my daughter the only way I would go to a shop was if they agreed to give me the formula.
$400 later, they gave me the formula alright but I didn't have a way to purchase the Professional Wella they were using without a license!! Finally, over a year later I learned about and contacted eSalon. I was able to give them my formula, which they duplicated and the rest is history!! it was like a huge weight was lifted from my shoulders...THANK YOU ESALON...I LOVE YOU!!
Suzan - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Anita G.
December 2, 2019
Color
POSTED BY:
Anita G.
December 2, 2019
I loved the color but want to go lighter and to make sure my grays don't change so fast.
Anita - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer M.
December 1, 2019
Excellent
POSTED BY:
Jennifer M.
December 1, 2019
Couldn’t believe how easy it was... and I was so scared to begin
Jennifer - We’re pleased to hear that you’re enjoying your custom hair color and that it was easy! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
judith B.
November 29, 2019
great color match
POSTED BY:
judith B.
November 29, 2019
not sure how they do it; first box the color was too dark, i provided feedback and next box color was perfect. love it
I was pleased to see my color come out evenly and fully covered my white hair. The color was lovely; however, after about 3 washes it started fading rapidly. Not sure if I will continue ordering.
It was a little darker than I think I wanted. Also, I don't like that there is a color for roots and ends. I understand the reason for it, but I want an all over color that I can re-do every couple of months.
I'm a hard case. My originally black hair is now snow-white, and it's very coarse and wavy, and it tends to get very dry and frizzy if I don't keep it well-conditioned. I now dye it a dark brown, but I usually get hot roots no matter how careful I am. My white hair just doesn't take color well, and it's nearly impossible not to overlap previously colored hair with dye (for me, anyway). So I get lighter roots unless I dye it all jet black, and I'm afraid my goth years are long over. To top it all off, my skin is kind of sensitive and dye often burns my scalp. I've had to rinse dye out before it set because my scalp couldn't take it.
The color didn't burn my scalp (yay!), and for once my regrowth actually blends in with the rest of my hair. I've only had that happen before when I visited the salon, where my stylist is brilliant but color is expensive. Anna, my ESalon colorist, actually managed to blend something that colored my white roots a nice dark brown. Go Anna! You can tell your boss that I said you were awesome. I've thought of lightening my hair by one shade, and I'd feel confident about asking you for advice.
I also appreciated the detailed instructions in the package and online. Points to your content department.
I'd have given this purchase five stars, but one little thing bothers me. I felt there was a bit of overpackaging for the sake of presentation in my order. I'd rather receive a package that wasn't quite so pretty and didn't use molded plastic. I imagine the small tubes of shampoo and conditioner save ESalon money, but I appreciated that they weren't plastic bottles. If ESalon would cut back on the plastic, I'd feel much better about future purposes. I realize this is a problem with pretty much any home hair color, but I'd feel better about my purchases if ESalon used more sustainable packaging. As it was, I felt a tiny twinge of guilt and considered ordering less often to minimize waste.
I love the fact that I can color my hair myself and get good results. I use the ends refresher and root touch everytime.
The only problem is now the difference between roots and ends are off color. Ends are more purple where roots are coppery.... not sure how to fix this.
I have been using this for awhile now and it seems to lose something as time goes on. My colour seems to wash out sooner every time and there is less good results as far as moisturizing, My hair seems to be getting drier and colour fading before the next set arrives, even tho' I only use the shampoo and colour tint and conditioner and do not use other products at all
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