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PUBLICADO POR:
Charlee B.
marzo 12, 2016
Color great! Gloss bit too watery
PUBLICADO POR:
Charlee B.
marzo 12, 2016
I love this hair coloring system, its professional class, and the color itself.
I only wish that the step 2 (the gloss) was less watery. It usually causes me to make a big mess.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Heather - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
mattie M.
marzo 12, 2016
Consistently perfect color
PUBLICADO POR:
mattie M.
marzo 12, 2016
The only improvement I would suggest is a slightly bigger bottle. I sometimes run out of dye.
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PUBLICADO POR:
Barb D.
marzo 12, 2016
The color is absolutely perfect
PUBLICADO POR:
Barb D.
marzo 12, 2016
I love the product; esalon colorists have matched my "before-gray" beautifully. But the instructions leave a lot to be desired. No reason is given for different instructions--apparently I'm supposed to spend $20 to color just my roots, now that I've been using esalon for a year. It would be nice if the instructions came with a paragraph explaining the changes.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Novap - We’re sorry you feel our product is too expensive. We create professional grade, customized products to suit each client’s needs. Our product ingredients are of exceptional salon quality and less damaging than standard ones. And, just like in a salon, our expert stylists are available for consultation with every order for guidance. Our service provides an exceptional value: it’s far superior to off-the-shelf products and significantly lower than the expense you would typically pay at a salon.
PUBLICADO POR:
Mandy K
marzo 11, 2016
Changes requested were perfect!
PUBLICADO POR:
Mandy K
marzo 11, 2016
My first delivery was too dark so I contacted esalon to adjust the formula. The first adjustment still had a little too much brown and purple. My second request has given me the perfect balance of red and brown for a great auburn color!
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Mandy - We're glad to hear that you're enjoying your adjusted hair color! We truly value your feedback and look forward to hearing from you again in the future!
PUBLICADO POR:
Christal K.
marzo 11, 2016
Color
PUBLICADO POR:
Christal K.
marzo 11, 2016
Would like to go a little lighter next time but I love this one.
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Christal - We're glad to hear that you're enjoying your current hair color! Let us know on your next order and we can go lighter next time. We look forward to our next opportunity to delight you!
PUBLICADO POR:
corina E.
marzo 11, 2016
perfect color
PUBLICADO POR:
corina E.
marzo 11, 2016
The color is great, but neither this time it didnt cover well the grey hair.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Corina - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Kim H.
marzo 11, 2016
Nice color
PUBLICADO POR:
Kim H.
marzo 11, 2016
I really like my color and it is easy to change when I want a bit more red or want to go more brunette. My only complaint is that it is so difficult to get off of the scalp. I scrub and scrub in an effort to remove it. After a week or so, I finally feel that it is completely clean.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ann L.
marzo 11, 2016
Lots of compliments
PUBLICADO POR:
Ann L.
marzo 11, 2016
Shipping is a little slow, but I love the color and how well they matched the color for me. I have thick long hair and it's always enough color
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Ann - We're thrilled to hear that you're enjoying your hair color! We apologize for the less than optimal shipping time. We look forward to our next opportunity to delight you!
PUBLICADO POR:
Diane K H.
marzo 11, 2016
Nice Product
PUBLICADO POR:
Diane K H.
marzo 11, 2016
Product results in great hair color & is easy to use. My only issue is cost, especially with shipping charges.
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Sheryl - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future!
PUBLICADO POR:
Kayla P.
marzo 11, 2016
Love my color!
PUBLICADO POR:
Kayla P.
marzo 11, 2016
It's a beautiful shade of medium brown/red violet. I still would have liked more purple tint to it, but I do like how it turned out.
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Kayla - We're so thrilled to hear that you're enjoying your hair color even though it did not come out how you intended! If you would like a reformulation please let us know! We truly value your feedback and look forward to hearing from you again in the future!
PUBLICADO POR:
Gwen D.
marzo 11, 2016
Perfect match
PUBLICADO POR:
Gwen D.
marzo 11, 2016
I had a problem with coverage of the gray, but interactions by email helped take care of it.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Stacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Alexis S.
marzo 11, 2016
Easy to work with - phenomenal results
PUBLICADO POR:
Alexis S.
marzo 11, 2016
I am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience!
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Cynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Susan E.
marzo 11, 2016
Grey came back
PUBLICADO POR:
Susan E.
marzo 11, 2016
The color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Catherine H.
marzo 10, 2016
What was promised
PUBLICADO POR:
Catherine H.
marzo 10, 2016
The color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Catherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Joanna K.
noviembre 9, 2025
Leider bin ich nicht zufrieden
PUBLICADO POR:
Joanna K.
noviembre 9, 2025
Bin nicht zufrieden
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Kimberly H.
noviembre 6, 2025
Not good!
PUBLICADO POR:
Kimberly H.
noviembre 6, 2025
My hair is bright red just at the ends. Not sure what happened as this never occurred before! I been using this product for several years. It actually happened again but it much worse now! I have not heard from you. I had updated my email address today. Sorry about that.
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PUBLICADO POR:
Charlotte H.
noviembre 2, 2025
Nothing like the colour requested!
PUBLICADO POR:
Charlotte H.
noviembre 2, 2025
Followed the instructions step by step and sent in a photo and description of my desired colour which was an auburn. I specifically said I do not want it red. So now my hair is very dull looking and red - like someone has coloured it with a crayon. I didn’t even take up the offer of a free replacement it’s that bad!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Charlotte H. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa U.
octubre 30, 2025
Not sure why, but color was different
PUBLICADO POR:
Melissa U.
octubre 30, 2025
I have been using the same color set for more than 2 years, so I do know what my tone looks like after I retouch it every 6 weeks. However, this time I am not sure why the color is different, darker but it didnt cover grays the same way either! So odd!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Melissa,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Anna-Pia A.
octubre 29, 2025
Haarfarbe
PUBLICADO POR:
Anna-Pia A.
octubre 29, 2025
Leider habe ich eine allergische Reaktion von ihrer Haarfarbe bekommen. Ich dachte ihre Farben wären besser als die in der Drogerie gewesen, aber leider doch nicht. Ich möchte in Zukunft nichts mehr bei Ihnen bestellen.
Tut mir leid, liebe Grüße aus Ulm, Ungaro Anna Pia
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hallo, Es tut uns leid zu hören, dass Sie nach der Verwendung unserer Produkte eine allergische Reaktion hatten. Ich melde mich bei Ihnen per Email und Ihnen die weiteren Schritte mitteilen.
PUBLICADO POR:
Natalie B.
octubre 28, 2025
Unhappy
PUBLICADO POR:
Natalie B.
octubre 28, 2025
My greys did not cover were back within a week and it was way darker than I was expecting looked too black
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Natalie B. - Thank you for your feedback! We're so sorry to hear that your hair colour was darker than expected and didn't cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
christine D.
octubre 28, 2025
Je n'ai pas recu la meme couleur
PUBLICADO POR:
christine D.
octubre 28, 2025
Je n'ai pas recu la meme couleur elle est plus foncee.plus terne.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine D. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration soit plus foncée et terne cette fois. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Hazel S.
octubre 25, 2025
Great coverage. Poor hair condition
PUBLICADO POR:
Hazel S.
octubre 25, 2025
I’ve used box dye for years and thought I’d try esalon. Since using it my hair is in poor condition. Now my hair is knotty, tangles easily and my curl clumps are no longer fat and juicy. I’ve tried deep conditioning and a protein treatment with minimal results. This dye is the only new product in my routine. The coverage is amazing and, although darker than I expected, the colour is great. Such a shame
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Hazel S. - Thank you for reaching out to us! We are so sorry to hear your hair is damaged after colouring. Our customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Toni H.
octubre 24, 2025
Won't Order Again
PUBLICADO POR:
Toni H.
octubre 24, 2025
I love this company's hair color. It colors evenly and is easy to use. But as for there customer service is horrible. I can't get a simple question answered! Time to find another user friendly company that doesn't make you jump through hoops just to get simple question answered.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Toni,
We’re truly sorry that our customer service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and eSalon experience each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kim C.
octubre 23, 2025
Poor
PUBLICADO POR:
Kim C.
octubre 23, 2025
I was sent black like I asked for but once I had put the colour on my roots went ginger not the black it says I've had to go to a salon to have this corrected though I was cutting the cost using salon but I've now had to pay out for this to be corrected at a salon
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kim C. - Thank you for sharing your feedback with us. We are so sorry to hear that your hair colour came out brassy on your roots, and we want to make things right. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps.
PUBLICADO POR:
Monika F.
octubre 23, 2025
Unglücklich
PUBLICADO POR:
Monika F.
octubre 23, 2025
Leider bin ich mit meiner Farbe nicht so glücklich. Habe ein aschiges Mittelbraun bestellt und habe ein rötliches Resultat erhalten. Ich sehe nun aus als hätte ich einen rotbraunen nachwuchs :,(
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Norma L.
octubre 23, 2025
Awful. One time is red then black.
PUBLICADO POR:
Norma L.
octubre 23, 2025
I have pictures of how different the color were.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Norma - We truly appreciate your feedback and are so sorry that the color was first red then black! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Violet S.
octubre 22, 2025
Didn’t cover white
PUBLICADO POR:
Violet S.
octubre 22, 2025
I have white around my temples only and this did absolutely nothing to cover that up. Guess I’ll be looking for another hair color
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Violet - We are sorry to hear that you were disappointed by the gray/white coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kristen L.
octubre 21, 2025
Wrong color and massive hair loss
PUBLICADO POR:
Kristen L.
octubre 21, 2025
this is an orange brown and looks like i have bleached roots and a massive ball of hair came out in the shower. Do not recommend
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kristen,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nikita C.
octubre 20, 2025
Roots different colour to ends
PUBLICADO POR:
Nikita C.
octubre 20, 2025
I went darker to get a more even look. I have been copper for years and wanted a more brunette tone but still with red undertones. My roots were a flat brown and ends a red undertone. I didn’t receive was I expected I guess
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nikita C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Karlana D.
octubre 20, 2025
Felt like a semi-permanent dye
PUBLICADO POR:
Karlana D.
octubre 20, 2025
I’m on the phone to customer services trying to order a new hair dye as my greys came through about 2 weeks ago. I’m going to an important work meeting and wanted my hair to look nice and have tried calling customer services at 2.55pm. However after 5 minutes being on hold the call dropped and said the offices were closed. This is not good customer service, as I’ve specifically left work early to call someone to discuss this matter urgently!! Whilst the colour is now correct the length of time the dye has lasted is far from good.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Karlana D. - We appreciate your feedback here at eSalon! We are so sorry to hear that you had trouble reaching us by phone. Our Customer satisfaction is very important to us, and we want to ensure your experience is smooth and enjoyable. Please keep your eyes out for an email from your colourist soon. We'll be reaching out to you to make this right!
PUBLICADO POR:
Lauren L.
octubre 16, 2025
Dark brown copper
PUBLICADO POR:
Lauren L.
octubre 16, 2025
The roots turned out much darker and were more of a burgundy colour. Very dark. Almost looks black the first few days. Ends quickly faded leaving the overall colour looking patchy.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Lauren,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rosalind S.
octubre 16, 2025
Color too dark.
PUBLICADO POR:
Rosalind S.
octubre 16, 2025
I don't know why but my color turned out too dark this last go round. Please insure I get my usual medium blonde next time. Thanks
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Rosalind,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Natalia F.
octubre 15, 2025
Terrible customer service
PUBLICADO POR:
Natalia F.
octubre 15, 2025
The product is good and very good quality. But their cusromer service is terrible, they ignore my email and no response at all.
I ordered once and unfortunately the color didn't work out. It was my mistake because I forgot to cancel, however not even a heads up from them that the renewal was coming up. I email them, no response and they decided to ship the product and charged me £27.
I will make sure I never buy from you again
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hello Natalia, sorry for any confusion and any inconvenience! We did receive your email on the day of processing the order, but we would advise calling us when you need an order canceled on the same day. That way, you're speaking to a customer service representative immediately who can look into this. Our email response time can take a day or so. We do actually send a reminder 5 days before processing an order, just to let you know of the scheduled upcoming order. As we hadn't heard from you before processing, we thought we were OK to make and ship your order as part of your Flex-Plan. I've received your email and will advise you on the next steps via email. Keep an eye on your inbox. Sorry again for any inconvenience!
PUBLICADO POR:
Frankie J.
octubre 15, 2025
Please cancel my subscription
PUBLICADO POR:
Frankie J.
octubre 15, 2025
My hair is breaking out badly.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Frankie - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Char J.
octubre 13, 2025
Want it to work but???
PUBLICADO POR:
Char J.
octubre 13, 2025
I don't get it. The gray just doesn't get covered and the rest of the hair gets all the color??? I am at a loss.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Charmaine,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer O.
octubre 13, 2025
Root color very far off. Over all color loos awful after 5 washes
PUBLICADO POR:
Jennifer O.
octubre 13, 2025
I would not recommend anyone do this color. For one it isn’t permanent. It’s supposed to last 25-28 washes. My hair is turning pink vrs a beautiful red. The root color was incredibly darker and didn’t match at all.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jennifer,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Romina R.
octubre 10, 2025
Pas suffisamment proche de la couleur demandée
PUBLICADO POR:
Romina R.
octubre 10, 2025
La couleur était plus "rouge" que cuivrée.
Mes cheveux étant décolorés sur les longueurs, je me retrouve avec du roux/rose à certains endroits.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Romina R. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Anna A.
octubre 7, 2025
Last Color Mailed
PUBLICADO POR:
Anna A.
octubre 7, 2025
I was very surprised to get it because I didn’t remember paying for it. I’m in transition of moving into a new place and starting a new job so if I am listed as a reoccurring payment, could you please put it on pause. Saying that I assumed the color was the color. I thought I had picked, but once I put it on, it was more in the red tones and this type of red tone I’m not fond of. I recently found online a color that’s in the pinkish family because my complexion and my eyes fit the red/pink family, but I’m still in the process of figuring out which one fits me the best that I can make a permanent ongoing color moving forward. Saying that you guys don’t have this color on your site.
But your product is amazing and everything that you do for new people that are coloring their hair at home is amazing. I just wish the choices were a lot better and easier to choose.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Anna - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Darinka F.
octubre 6, 2025
Es gibt bessere Produkte für weniger Geld
PUBLICADO POR:
Darinka F.
octubre 6, 2025
Es gibt bessere Produkte für weniger Geld, obwohl dieses ja mit Ammoniak ist und bessere Farbabdeckung bieten sollte. Die in der Drogerie erhältlichen Produkte für 1/3 des Preises haben eine wesentlich bessere Grauabdeckung
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Man kann auch zum Farb-Abo anmelden, um 20% bei jeder Bestellung zu sparen. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Nicole S.
octubre 6, 2025
Drying and coppery
PUBLICADO POR:
Nicole S.
octubre 6, 2025
This color dried out my hair a ton. For a dark blonde/natural golden it came out very coppery and uneven on my hair. I’ve colored at home before with other brands and have never had such uneven coverage. .
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leigh Anne O.
octubre 4, 2025
Beautiful color but roots don’t hold long
PUBLICADO POR:
Leigh Anne O.
octubre 4, 2025
The color and shine were out of this world. However my roots started to turn back gray quickly. Willing to try again
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Leigh,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color faded too quickly. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leah H.
octubre 2, 2025
Unsatisfactory results
PUBLICADO POR:
Leah H.
octubre 2, 2025
I spoke to a colorist and sent a photo of my hair and asked for an ash brown color to remove all the red tones from my medium brown/red hair. I used the color AND the tint rinse and my hair is now even more copper red than it was before I dyed it!
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lacy L.
septiembre 30, 2025
The color didn't cover and seems to have a greenish tint in some places.
PUBLICADO POR:
Lacy L.
septiembre 30, 2025
This is the first time I've had a problem with the color, it could be i picked the wrong color. I am not sure what to do about it now but I'm pretty disappointed.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Lacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lauren H.
septiembre 29, 2025
So unbelievably damaging
PUBLICADO POR:
Lauren H.
septiembre 29, 2025
Genuinely devastated. Colour is not what I asked for but the worst part is how damaged my hair is now. I am left with crunchy red straw on my head. Avoid! It’s going to take months to repair and my hair growth progress ruined because I’m going to have to cut the damage
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lauren H. - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been and that your hair is damaged. Our Colour Happiness Guarantee is something we take seriously. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Joanne S.
septiembre 28, 2025
Not what I expected
PUBLICADO POR:
Joanne S.
septiembre 28, 2025
The instructions were very unclear. they said roots only, however the colour was so different from my natural colour I decided to ignore this and apply to roots first, leaving for half the time and then spreading onto the rest of my hair and leaving for the remainder. glad I did as the colour was much darker than I expected and would have been ridiculous if just used on my roots. I had chosen perminent colour but wanted to still be able to see the variations in my hair (I had a lot of grown out roots but my ends were several colours from highlights) I hoped it would be darker at the roots but would then show varing shades throughout the rest of my hair, instead the result was just all dark and a block colour all over. I wouldn't mind but it was £27 and i would have gotten the same effect from a £8 box dye. my hair has been frizzy since I died it even though it has been 10 months since I last dyed my hair in the salon (bleach free highlights) so my hair was in pretty good condition before. The texture of my curls has also changed and they had dropped out a bit. After about 5-6 washes it is starting to look better than it did. I don't hate it but wouldn't be in a hurry to do it again.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Joanne S. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Angela F.
septiembre 28, 2025
Product
PUBLICADO POR:
Angela F.
septiembre 28, 2025
Product made my scalp itch also made my dry & course. Also they have taken money out of my bank account, without my authorisation be careful when you order they do not notify you you've signed up for subscription
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Angela F. - Thank you for your feedback! We're so sorry to hear that you have had some discomfort after using our products. We have reached out to you via email to better assist you with this matter. Also, at eSalon, you can place a one-time order or subscribe to our Flex Plan and take advantage of the 20% off discounted price. The Plan can also be cancelled at any time on your account or by contacting us. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Mary G.
septiembre 25, 2025
Like color, doesn’t cover gray
PUBLICADO POR:
Mary G.
septiembre 25, 2025
I’m so disappointed. I tried the color twice in case I messed up the first time. But sadly no. The color is very nice, but by the 2nd wash my gray is showing.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelsey C.
septiembre 25, 2025
Wrong color
PUBLICADO POR:
Kelsey C.
septiembre 25, 2025
My hair looked good a couple days, but my roots turned incredibly orange within a week. Loved the highlight set, but my color was really off.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kelsey,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sherb W.
septiembre 24, 2025
I don't like it 😕
PUBLICADO POR:
Sherb W.
septiembre 24, 2025
I DONT LIKE IT
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sherb!
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy G.
septiembre 22, 2025
Dissatisfied
PUBLICADO POR:
Tracy G.
septiembre 22, 2025
Still not happy with colour even after applying the ash tone, as previously discussed,my overall aim was to gradually become lighter and I'm now darker total opposite of what I've been wanting to achieve, I've actually went backwards, So unhappy and very disappointed!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tracy G. - Thank you for your feedback! We're so sorry to hear your hair colour is darker than expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Happiness Guarantee. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Joanne D.
septiembre 22, 2025
Awful
PUBLICADO POR:
Joanne D.
septiembre 22, 2025
The last 2 color kits have turned my roots reddish not darkest brown. I am really unsatisfied with the degradation of this product after using eSalon for many, many years. It is disappointing as I may need to go to the actual salon to get it fixed. I have now paused my subscription and am considering canceling.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Joanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie M.
septiembre 21, 2025
Didn’t cover my gray
PUBLICADO POR:
Stephanie M.
septiembre 21, 2025
I asked for root coverage. Color looked good when I applied the product but I rinsed after 30 minutes as directed and it did nothing for my gray roots. Waste of money
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Stephanie!
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Veronica L.
septiembre 21, 2025
all over hair color
PUBLICADO POR:
Veronica L.
septiembre 21, 2025
I liked the color but it left my hair a bit dry more than store bought box.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Veronica - I am so happy to hear your are loving your color! We’re sorry to hear that your hair is feeling dry. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Felipe H.
septiembre 19, 2025
color does not stay all
PUBLICADO POR:
Felipe H.
septiembre 19, 2025
wasted my time and money
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Felipe,
We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Evelyn F.
septiembre 14, 2025
Last color made by jennifer
PUBLICADO POR:
Evelyn F.
septiembre 14, 2025
last order, the color started fading everywhere, stainned my clothe and after the beach, never happen before, now i have 2 colors in my hair lighter in the ends 🙄,
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Evelyn,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Omayra H.
septiembre 13, 2025
Color
PUBLICADO POR:
Omayra H.
septiembre 13, 2025
I'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance. I gave it multiple chances and it didn't fix it . I even spoke with a colorist. Also after using this product for over a year my hair got thinner and I suffered some hair loss. I had course thick hair. Now it's thin . I cancelled my subscription will never do this again
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PUBLICADO POR:
Sabrina N.
septiembre 8, 2025
More brassy than rich in color
PUBLICADO POR:
Sabrina N.
septiembre 8, 2025
Unfortunately, this time my color was brassy more than Rich in tone. I was excited to have a warm chestnut brown base tone with highlights along with gray coverage. The color was lighter than expected (which is okay but not with the brassy/dry look) and the grey coverage wasn’t great.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Zen Basic
septiembre 3, 2025
It doesn't cover white hair fully
PUBLICADO POR:
Zen Basic
septiembre 3, 2025
The color is too bright. I know I asked if it could be lighter than before, but this mixture is not a winner. It doesn't cover all the whites especially around the forehead and ears. The color is very dull. It makes my hair look liveless. No shine whatsoever. It dried my hair terribly.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Zen,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kimberly L.
septiembre 2, 2025
Still dark
PUBLICADO POR:
Kimberly L.
septiembre 2, 2025
For two months now, I have requested a lighter color. However, I feel as if it just keeps getting darker.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julie B.
septiembre 2, 2025
Incorrect request
PUBLICADO POR:
Julie B.
septiembre 2, 2025
Colour was so dark it looked black when I asked for chocolate brown. Account is not easy to see where to stop subscription. They just took another £27! So I’ve now had to block payments on my account.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Julie B. - Thank you for your feedback! We're so sorry to hear that you are disappointed with your hair colour. Your subscription has been cancelled, but we will reach out to you to make things right and have your hair looking is very best. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Olga M.
septiembre 2, 2025
Toooo warm!!!
PUBLICADO POR:
Olga M.
septiembre 2, 2025
I need more cool tone, again took warm! Deepest are ok.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Olga M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Anissa S.
agosto 27, 2025
Worst thing ever!
PUBLICADO POR:
Anissa S.
agosto 27, 2025
I have no idea what Im going to do! I had strawberry blonde like hair. I wanted to lighten it and add some color to it. Girl, it is egg plant purple. I have followed instructions exactly as they were given. The only way to fix it is to have it professionally done. I can't afford that!. Im looking into what my legal charges. Maybe.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Anissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Terry R.
agosto 26, 2025
Did not receive brush
PUBLICADO POR:
Terry R.
agosto 26, 2025
The package did not include the brush application so results were not that great. I also preferred my previous color. I had to redo that this time and did not get the same color.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Terry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diane S.
agosto 25, 2025
Left on too long?
PUBLICADO POR:
Diane S.
agosto 25, 2025
The instructions caused my stylist to leave the color on for what I believe is an extra 15 minutes. She paused after the first 15 minutes to work on another customer, left my color on for 15 minutes, then mixed the developer and put the color on for another 15 minutes.
I read the instructions to mean NO additional 15 minutes in the middle: 20 minutes for the first bottle, which included 5 minutes to mix the second bottle with its developer, and then immediate application of the second bottle for 15 minutes.
My hair looked almost black.
Was I right?
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Diane - We’re truly sorry that your color was too dark. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sarah N.
agosto 24, 2025
A little disappointed
PUBLICADO POR:
Sarah N.
agosto 24, 2025
The picture shown the color I ordered to be a lot light than it was, it pretty much matched my own natural hair color. Its just turned my hair a slight red color not lighten it at all.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sarah N. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Anna C.
agosto 22, 2025
I was not happy.
PUBLICADO POR:
Anna C.
agosto 22, 2025
My hair was the color I wanted but after a couple washings the color faded. I Take me off your email list.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Anna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. As you requested, we have unsubscribed you from our promotional emails. You'll no longer receive information from eSalon.
PUBLICADO POR:
Amanda G.
agosto 21, 2025
Color rinsed out
PUBLICADO POR:
Amanda G.
agosto 21, 2025
The color came out perfectly and beautiful just as expected. I was so happy with it. I couldn’t stop looking at it even. And then the next day I went to wash and the color tint purple rinsed all right out. Very disappointing.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Amanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Stephanie C.
agosto 18, 2025
Inconsistent mixture and results
PUBLICADO POR:
Stephanie C.
agosto 18, 2025
The colorist does not seem to be able to follow the proportion to mix my color and I am getting poor results. She either mixes it incorrectly and it does not take properly (too light and grey showing through) or i get really incorrect tint results. I currently have bright pink roots and look ridiculous . My color is supposed to be dark chocolate brown
I want to cry because i will have to leave the house tomorrow with the terrible results i got from coloring my hair this evening. I guess I am wearing a hat and being humiliated all day. Be more careful Sylvia. Your mistakes have consequences for the clients and I look absolutely terrible.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Stephanie,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! :)
PUBLICADO POR:
Rebecca A.
agosto 17, 2025
Bummed
PUBLICADO POR:
Rebecca A.
agosto 17, 2025
I was really hopeful when I got my adorable pink box, the packaging and all the extras were amazing BUT the color did NOT cover my grays….the very thing I wanted most. Spent all that time and now I’m going to have to go get it done professionally any way. Super bummed.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Rebecca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rosa N.
agosto 16, 2025
Never again!
PUBLICADO POR:
Rosa N.
agosto 16, 2025
My last experience was a disaster! While applying the color to my hair ,I noticed that the bottle was warmer than usual. I continued to apply ,then I realized that the bottle got really hot ! I rinsed off the product immediately for at least 30 minutes with cold water. My scalp and ears turned bright red. The unused portion that was thrown out had the cap on .Well it became extremely hotter because the cap popped off and the product burnt a hole in the garbage bag .
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Rosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
I’ve got a lot of grey hair around the frame of my face. I’m a brunette and ordered full coverage hair colour according to the numbers my hair dresser supplied. The result was ridiculous. All greys turned platinum blonde. The rest was dark brown. I had to go to a salon to sort the problem out. I looked like an odd coloured skunk! Beware. You’ll get full coverage on greys but not in the colour promised!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Melissa,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sophie B.
agosto 11, 2025
Black instead of dark brown
PUBLICADO POR:
Sophie B.
agosto 11, 2025
Really disappointed by this colour. I was at first really excited to use it as it seems so luxury compared to a bog standard box colour. Whilst washing it out I seemed to lose a lot of hair. I needed to clean the plug hole out twice to let the water out. My hair is now a mixture of jet black and stripey dark brown. I'm desperately trying to lighten it now with head and shoulders every day. I feel like I'm wearing a black hat. The hair that is black looks really course now. I've booked to have my hair coloured in a salon next time as I feel like I'm damaging my hair
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sophie! We are so sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further.
PUBLICADO POR:
Sadiya A.
agosto 11, 2025
I got it totally broken,,, very unsatisfied,
PUBLICADO POR:
Sadiya A.
agosto 11, 2025
When I received my order , after opening my package it’s totally broken and it’s fall around everywhere inside. I couldn’t even use it because it has nothing inside. I took pictures of this ,, if possible please send me new ones.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sadiya,
I am so sorry to hear your order arrived damaged. We take our clients' feedback to heart and continue to improve our products each and every day. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Reeska
agosto 10, 2025
Worth a try
PUBLICADO POR:
Reeska
agosto 10, 2025
This color is decent hair color, it does the job however I do wish the customization was more customized towards each individual customers wants & needs instead of using the same formulas. I do like that you receive your gloves, brush and everything you need to color your hair one thing I would maybe suggest is making the conditioner a little larger so you can follow up to condition again the color is a tiny bit drying. But all in all a great service.
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Reeska - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Paula N.
agosto 9, 2025
Gray hair coverage
PUBLICADO POR:
Paula N.
agosto 9, 2025
Doesn’t cover gray hair.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Paula,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Claudia G.
agosto 7, 2025
Horrible Color
PUBLICADO POR:
Claudia G.
agosto 7, 2025
I looked like the Wendy Chic.. the same result I get from regular box coloring and perhaps even worst.
Not even close to the copper strawberry red I am.
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PUBLICADO POR:
Alyson M.
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear your color turned out too red and not strawberry. Our Color Happiness Guarantee is something we take seriously. We'd love to work with you to find a solution and have your hair color turn out exactly as you imagined. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ulrike H.
agosto 6, 2025
Zuviel asch
PUBLICADO POR:
Ulrike H.
agosto 6, 2025
Die Farbe war nicht so zufriedenstellend.
Sie kam sehr grünstichig und grau raus. Wahrscheinlich Zuviel asch . Ich werde es die nächsten 4 Wochen beobachten. Wenn ich in vier Wochen mit der Farbe nicht mehr zufrieden bin werde ich kündigen, denn dann ist die Farbe für mich zu teuer.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ulrike H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Wencke W.
agosto 5, 2025
Goldenes Haar statt Aschton
PUBLICADO POR:
Wencke W.
agosto 5, 2025
Leider ist es nicht mal im Ansatz ein aschiges Mittelblond geworden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Wencke W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Susan F.
agosto 5, 2025
Color very disappointing
PUBLICADO POR:
Susan F.
agosto 5, 2025
For the first time the color was not what I expected. It was dark and had very little depth.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Susan,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marie D.
agosto 2, 2025
Service décevant
PUBLICADO POR:
Marie D.
agosto 2, 2025
Commande faite mardi 29/07 avec le service payant "prioritaire" pour recevoir le produit avant le week-end. Un mail vient de m'informer que la commande arrivera le 5 aout, soit 1 semaine après la commande malgré les frais de livraison prioritaire !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie D. - Merci pour votre commentaire. Nous sommes désolés pour cette confusion, cependant le traitement prioritaire est un service propre à eSalon qui permet d’accélérer le traitement de votre commande et ne concerne pas le mode de livraison. Nous ne proposons pas de livraison express. Nous allons revenir vers vous par email afin de vous aider.
PUBLICADO POR:
Tammy P.
julio 31, 2025
This color was nice but I need to go a little darker !
PUBLICADO POR:
Tammy P.
julio 31, 2025
Love the color need to go a little bit more darker or a golden dark medium brown my Grey's are very hard to cover especially on top down my hair line
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Tammy,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Preetha H.
julio 31, 2025
Worst hair color I ever had
PUBLICADO POR:
Preetha H.
julio 31, 2025
I ordered blue black, it was written blu black, but actually it is dark brown. I requested specifically that I don't want the color to bleed with every wash and this color bleeds woth every wash. Moreover, this made my hair so hard and rough. I hate the product and will not purchase again.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Preetha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stacey W.
julio 31, 2025
Not like it used to be
PUBLICADO POR:
Stacey W.
julio 31, 2025
So I’ve been a pretty loyal customers since 2018. The price has gone up. The quality has gone down, unfortunately like everything else today. i’m not even sure I will be ordering again because I can buy cheaper stuff over-the-counter at the grocery store that covers the grays cause this doesn’t. It used to be fewer great I don’t know what happened
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Stacey,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lindsay G.
julio 31, 2025
I was disappointed!!!
PUBLICADO POR:
Lindsay G.
julio 31, 2025
I just used my kit and for the first time, I’m very disappointed in the coverage. Your product did not cover my grey roots and the colour was very dull. It was not the initial copper that was vibrant or the coverage that I’ve had in the past. Regular box color covers my grey better.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Lindsay,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lobna S.
julio 30, 2025
Aucun changement
PUBLICADO POR:
Lobna S.
julio 30, 2025
J ai pas eu la résultat que je veux
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lobna S. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Debra F.
julio 29, 2025
Damaged
PUBLICADO POR:
Debra F.
julio 29, 2025
I received this product, and it was damaged. I've been trying to troubleshoot the issue with customer service but have not received a response.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Debra - We truly apologize that the product you received was damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Silvia B.
julio 28, 2025
Keine Empfehlung von mir
PUBLICADO POR:
Silvia B.
julio 28, 2025
Die Haarfarbe an sich hat mir gefallen!
Was überhaupt nicht geht: sie hat mir die Haut sehr gereizt, ich hatte tagelang rote Stellen am Kopf und der Stirn! Somit ist die Farbe ziemlich aggressiv, dabei ist sie doch dermatologisch getestet!? Schade!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Silvia B. - Vielen Dank für Ihr Feedback. Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Mo J.
julio 27, 2025
Roots didn’t take
PUBLICADO POR:
Mo J.
julio 27, 2025
Lovely colour but my roots didn’t seem to take, they turned ginger !
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer W.
julio 27, 2025
No red in my color
PUBLICADO POR:
Jennifer W.
julio 27, 2025
There was no red in my color just medium brown the dye didn't cover baby hairs on front or side either this happens often.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your hair color did not come out as expected. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Rebecca A.
julio 26, 2025
I didn’t receive my purchase
PUBLICADO POR:
Rebecca A.
julio 26, 2025
Hi, I have been away from home and although it says my purchase was delivered it hasn’t arrived.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Rebecca,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cookson W.
julio 25, 2025
Disappointing!
PUBLICADO POR:
Cookson W.
julio 25, 2025
I ordered the bright copper and was excited regarding the product as it had good reviews in comparison to shop box dies. The packaging and content was great, nicely packaged and cute little shampoos and conditioner and even a stain remover and guard. The product in itself was bang average. I have a lot of grey to cover which i noted on ordering. The colour didn't even last 4 washes on my roots and they grey came back through very quickly leaving me with a glarey root and darker ends. Looks like ill have to go back to my hairdresser to fix it up.
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