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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Mandy! We are sorry to hear that your hair feels dry and flat after coloring. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Sharon P.
julio 20, 2023
Colour is great
PUBLICADO POR:
Sharon P.
julio 20, 2023
The colour was lovely just expected it to last longer than shop brough but unfortunately the grey appeared just as quick
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you are disappointed by the grey coverage, and we thank you for letting us know. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bernadette O.
julio 20, 2023
Not long lasting
PUBLICADO POR:
Bernadette O.
julio 20, 2023
I was looking for coverage of my grey hair...grey was covered for about 5 days....very upset
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Bernadette - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cristina M.
julio 19, 2023
Does not last
PUBLICADO POR:
Cristina M.
julio 19, 2023
After 2 washes the color is gone. Very disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Abby L.
julio 19, 2023
Not quite what I asked for.
PUBLICADO POR:
Abby L.
julio 19, 2023
I LOVED the color I got the first time. I tried asking for that color back, but because I needed to change the folor of the roots to a little bit of darker color they told me they had to change the ends as well. I do not understand that!
This time I'm not happy, once again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Abby - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Valerie S.
julio 19, 2023
Not enough Grey coverage
PUBLICADO POR:
Valerie S.
julio 19, 2023
Not enough color to cover my hair. Esp the Grey! Plus it's not as red as I like it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Valerie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joan W.
julio 19, 2023
Color
PUBLICADO POR:
Joan W.
julio 19, 2023
Poor gray coverage, roots faded out to red, resulting in my having 3 colors of hair--gray roots after 2 weeks, then faded red, then brown. I have taken to wearing hats.
I have sent pictures of my tri-color hair 3 times now, and still not getting the right color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kay H.
julio 19, 2023
Not Good With Grey Hair
PUBLICADO POR:
Kay H.
julio 19, 2023
This is the second time I've used esalon hair coloring. It absolutely does not cover my grey hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kay - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
marie-rose D.
julio 18, 2023
Decu
PUBLICADO POR:
marie-rose D.
julio 18, 2023
Couleur plus foncé alors que je voulais plus claire
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marie-Rose - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. En examinant votre compte, nous constatons que nos équipes vous ont déjà assistée et nous serons ravis de modifier votre formulation. Votre satisfaction est très importante pour nous ; nous vous invitons à nous appeler pour plus d'assistance, nos coloristes sont à votre disposition !
PUBLICADO POR:
Ashley H.
julio 18, 2023
Horrible doesn’t even describe it
PUBLICADO POR:
Ashley H.
julio 18, 2023
I took the quiz and told the company I have blonde hair with some brassy pieces I wanted to LIGHTEN. I received dark brown hair color and have completely messed up my hair. I don’t understand how they could get it so wrong. I have a wedding out of town this weekend and have to leave tomorrow and I just can’t wait to take pictures!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa A.
julio 18, 2023
You do not allow customers to cancel auto ship.
PUBLICADO POR:
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa A.
julio 18, 2023
You do not allow customers to cancel auto ship
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
A - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fadela D.
julio 17, 2023
Problème de réception
PUBLICADO POR:
Fadela D.
julio 17, 2023
Bonjour je n ai toujours pas reçu mon produit après 10j. Cela est anormal. Il ne faut pas être pressé!!!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Faela - Merci pour votre message ; nous sommes désolés d'apprendre que vous n'ayez pas reçu votre commande. Nous venons de vous envoyer un email avec plus d'informations sur votre commande, nous restons à votre disposition pour tout renseignement et assistance !
PUBLICADO POR:
Bobbie L.
julio 17, 2023
Hate it
PUBLICADO POR:
Bobbie L.
julio 17, 2023
My color was to be dark brown after use it my color is red
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Bobbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dania L.
julio 17, 2023
Do not recommend
PUBLICADO POR:
Dania L.
julio 17, 2023
Really bad didn’t came the was it was supposed to be it even dark more my hair really bad experience 0-10 I give a -10
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dania - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
AAAA
julio 16, 2023
Not at all what I asked for
PUBLICADO POR:
AAAA
julio 16, 2023
Way too dark, way too brown, doesn't look at all like the photo I sent my "stylist" (which btw you don't get a designated person. I replied to the email sent by my alleged stylist, and someone else entirely replied, because it's just a Zendesk ticketing system of random support employees who probably have no experience in hair color at all). Thankfully I got the demi which in theory will wash out. I won't be trying this again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
AAAA - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jake T.
julio 15, 2023
Beware of eSalon's Poor Customer Service and Misleading Practices
PUBLICADO POR:
Jake T.
julio 15, 2023
I must express my extreme disappointment with eSalon's subscription service. After deciding to try their color plan, I quickly realized it wasn't for me and promptly requested a cancellation before the next charge. Despite this, I was still charged for an unwanted order, and the second shipment was on its way.
I reached out to their customer service, expecting a straightforward resolution, but their response was utterly unacceptable. Not only did they fail to acknowledge their mistake, but they also didn't provide any assurance that my returned item was received or processed for a refund.
eSalon's so-called "Color Care Team" offered no sympathy for their error, instead suggesting I keep the unopened color for an indefinite period. Why should I keep something I never wanted in the first place?
The worst part is their slow refund process, claiming it may take up to 10 days after receiving the return to issue the refund. This is an outrageous delay for an item I never ordered and returned promptly.
I'm deeply dissatisfied with eSalon's lack of accountability, misleading practices, and disregard for their customers' time and money. Their customer service has proven to be unhelpful and unresponsive, making me regret ever trying their service.
I strongly advise potential customers to steer clear of eSalon's subscription service, as they do not value their customers' satisfaction and employ questionable business practices. Save yourself the frustration and find a more reputable and customer-centric haircare provider.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jake - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of ou Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shabana N.
julio 15, 2023
Grey not covered
PUBLICADO POR:
Shabana N.
julio 15, 2023
Grey not covered
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Shabana! We are sorry to hear that your greys haven't been colored. Please check your email, we just got back to you to help you further.
PUBLICADO POR:
Viola S.
julio 15, 2023
color
PUBLICADO POR:
Viola S.
julio 15, 2023
I've been doing well with eSalon for a while but my most recent color turned out looking a little too light and washed out. I'm not sure if someone else mixed the formula but it was different from the usual color. I need a little more tone or something.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Viola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Eva R.
julio 15, 2023
Gray Hair
PUBLICADO POR:
Eva R.
julio 15, 2023
This product does not cover gray hair very well. I am very disappointed in this product. It’s too bad because my hair looks so shiny but the whole point if Cole ring my hair is to cover my gray hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Eva - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karin R.
julio 15, 2023
Farbe deckt schlecht und hat einen Rotstich ergeben
PUBLICADO POR:
Karin R.
julio 15, 2023
Farbe war recht flüssig und schwer aufzutragen. Ergebnis enttäuschend - Farbe deckt schlecht und hat einen Rotstich. Absatz wurde heller als die Länge.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karin R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jen G.
julio 15, 2023
Red!!
PUBLICADO POR:
Jen G.
julio 15, 2023
Product turned my dark blond golden highlights red! Very disappointed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dolores R.
julio 15, 2023
I wasn’t impressed with the color that I got
PUBLICADO POR:
Dolores R.
julio 15, 2023
I wish it would of been lighter
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dolores - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Judith G.
julio 15, 2023
Shipped in 110° heat
PUBLICADO POR:
Judith G.
julio 15, 2023
I haven't received my color yet, but have received updated shipping information. My order will take over 5 days in upwards of 110° heat. Not sure if I can trust the product after being exposed to these temperatures.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Judith - We're truly sorry that the shipping time is taking longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jeannina A.
julio 14, 2023
It's a no for me
PUBLICADO POR:
Jeannina A.
julio 14, 2023
After being a longtime subscriber to a different at-home color service I decided to compare. I loved the packaging and the cute little touches, such as the sticker to hang up the directions. The directions however were confusing, the color smelled awful and the process was messy. "Dumping the color bowl" over my head in the shower was strange and made a huge mess. The bottom line was my grays did not get covered at all and the overall color was blah. I wanted to love it but had to color my hair again with a different brand. It's a no for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jeannina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patricia R.
julio 14, 2023
Not Sure
PUBLICADO POR:
Patricia R.
julio 14, 2023
The tones of the color are nice, however the coverage
Is not that great, trying the demi permanent to see if we get better result
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Stephanie H.
julio 14, 2023
Great color - NOT permanent!!!
PUBLICADO POR:
Stephanie H.
julio 14, 2023
The color was initially spot on!! 3-4 weeks later my hair was exactly the same color I started with. I wash my hair twice a week so I can just imagine how quickly the color would fade out for someone that washes their hair more often.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tracey B.
julio 13, 2023
Didn't color
PUBLICADO POR:
Tracey B.
julio 13, 2023
I ordered the blue black worn the hopes of it working gor my vacation. It did NOT color at all. No change
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tracey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
April V.
julio 13, 2023
Color Results
PUBLICADO POR:
April V.
julio 13, 2023
I have tried at least 4 or 5 different times to get the right color and even sent pictures. I have yet to get the right color. I guess I’m trying something else. Not very happy!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
April - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Jennifer G.
julio 13, 2023
Doesn’t last
PUBLICADO POR:
Jennifer G.
julio 13, 2023
The color fades so fast it doesn’t stay more than one or two washes
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
victoria E.
julio 13, 2023
Color was not ash black
PUBLICADO POR:
victoria E.
julio 13, 2023
My root ended up being brown and did not cover my grays. Disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Victoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Melinda
julio 12, 2023
Color off
PUBLICADO POR:
Melinda
julio 12, 2023
My color seems to be off this time. It is a darker color than what I originally ordered. The product seemed off this time. I had some extra in the bottle and it expanded in the bottle. There was a mess in my sink from it bubbling out of bottle.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melinda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
salima Z.
julio 12, 2023
Dommage
PUBLICADO POR:
salima Z.
julio 12, 2023
Commande pas arrivée après 3 semaines et aucune nouvelles du SAV
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Salima - Nous sommes désolés d'apprendre que vous n'ayez pas reçu votre commande. Nous allons vous contacter par email afin vous assister davantage, nous vous remercions pour votre patience et confiance !
PUBLICADO POR:
Laura H.
julio 12, 2023
color was completely off
PUBLICADO POR:
Laura H.
julio 12, 2023
I send a picture ( I have, well had red hair) and it was completely off. my roots look dark brown and my ends look purple ish. So dissatisfied. I reached out and never heard back for a solution or refund.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts are currently in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Jaime S.
julio 12, 2023
Meh
PUBLICADO POR:
Jaime S.
julio 12, 2023
I was really excited to try this again but was left unsatisfied. Color was pretty at first but somehow it lightened my roots instead of darkening and did not cover the few greys I have. Not happy with my results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jaime - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
RJ F.
julio 12, 2023
Website makes it impossible to cancel plan all together
PUBLICADO POR:
RJ F.
julio 12, 2023
Amazon just got sued for making it too difficult to cancel membership. Your website does not have any clear instructions or place to cancel membership altogether and I’m going to file a better business bureau report for this. I don’t care how great a product is, if I can not easily navigate my account it is a red flag you do not stand by your products because you make customers jump through hoops or give up and more product gets shipped even if it’s not wanted at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
RJ - Thank you for reaching out! I am so sorry to hear that you have experienced difficulties with our site! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brenda C.
julio 11, 2023
Awful
PUBLICADO POR:
Brenda C.
julio 11, 2023
When I dye my hair I don't want to read a book I want step 1 step 2 ect. Then i tried to read and needed a magnifying glass I read and read to see how long to leave the dye on hair and never found it then I opened the wipe to get off excess and it left white foam so I didn't know what was color and what wasn't so I used my own Seabreeze and why would you waste time with a "let me hold that sticker". Wow I am never gonna order again this was a waste.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brenda - We are so incredibly sorry to hear that your experience was not as you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mirela N.
julio 10, 2023
😡😡😡
PUBLICADO POR:
Mirela N.
julio 10, 2023
Das war ein große Fehler Farbe war ein scheiß 🥺🥺🤬
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mirela N.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
chantel O.
julio 10, 2023
I'm going right in the middle
PUBLICADO POR:
chantel O.
julio 10, 2023
I am only one day in but basing my reviews on my initial reaction. My first observation....MESSY. the third process is sooooo messy. i stood in the white shower, pouring the water filled leftovers on my head and kept looking around at all the red dye that was going everywhere in the shower. the walls, the knobs, the shelves, the foor. it almost gave me so much anxiety wondering if it was going to come out. Phew, it did tho. That's nice to know if ever use it again. Second observation....after using Overtone for years, the smell of E salon was overwhelming....at points, it made me tear up bc the ammonia was so strong. Makes me question what i just put in my hair. Third observation, the color is very dull and my roots came out a lot lighter than my hair.
I'm the type of person that can pretty much roll with anything....i've been almost every color, every length. So I'm not totally against trying it again but feel like i may switch back to overtone for the health of my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chantel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patti E.
julio 10, 2023
Beware that you're signing up for a continuing subscription
PUBLICADO POR:
Patti E.
julio 10, 2023
I ordered the custom care kit but changed my mind about coloring my hair myself. Since I asked for the kit to be custom-made for me I didn't pursue getting a refund. I had no idea that I had signed up for a continuing subscription until I received a second coloring kit in the mail and saw that it had been charged to my bank account. When I called eSalon to explain that I was not aware that I was signing up for a continuing subscription, the agent told me to take the kit to the post office, mark the package refused, and it would be returned to eSalon and I would get my refund. That sounded kind of sketchy to me but I didn't think I had any alternative but to followed those directions. Well, when I tracked the package today I learned that the post office had disposed of the package, that it couldn't be delivered to or wasn't accepted by eSalon. I did check my esalon account today and it doesn't appear that I'm still enrolled in the continuing subscription but who knows.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patti - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sondra B.
julio 10, 2023
Color
PUBLICADO POR:
Sondra B.
julio 10, 2023
The only thing that dyed was my ends which were a lighter color then my roots. So now I have brown roots prolly around 2 inches and then red length. I followed the directions to a T and still didn't work!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sondra - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Samantha M.
julio 10, 2023
Poor product
PUBLICADO POR:
Samantha M.
julio 10, 2023
Product has changed significantly and does not last like it used to. It faded and showed gray hairs within 4 washes.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicola H.
julio 9, 2023
Grey coverage
PUBLICADO POR:
Nicola H.
julio 9, 2023
Its a good product comes off skin very well in shower but im dissopointed it doesn't cover grey hair well you can still see my grey hair. I followed the instructions and he didn't cover my grey hair. I like the product but won't be buying again
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Nicola - We are sorry to hear that you were disappointed by the gray coverage. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please, check your email to get this resolved for you right away. We look forward to crafting you a custom reformulation that will provide increased gray coverage!
PUBLICADO POR:
Dana G.
julio 9, 2023
Color is beautiful, but not meant for me.
PUBLICADO POR:
Dana G.
julio 9, 2023
I sent in pictures of the color I used to have, which was not achieved by highlights nor stripping, simple dye (I could not figure out or remember what color I used). Along with current photo. I wound up with dark hair, I imagine they looked at my roots only. I’m back to square one, and color does not fit complexion which makes skin more ruddy and aged looking. My hair is very fine, so highlights at this point would be out of the equation.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly W.
julio 9, 2023
Didn't turn out like advertised
PUBLICADO POR:
Kelly W.
julio 9, 2023
I used both bottles and the color was not as pictured and I followed directions to the "T". I even left the color on a little longer than it said. Now my hair is unbelievably dry and brittle and I can barely get a brush through it. 10 more minutes isn't going to ruin it like that. This has completely ruined my hair!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachel P.
julio 9, 2023
Your color does not cover my gray/white hair. I am returning the order to you.
PUBLICADO POR:
Rachel P.
julio 9, 2023
Return to sender and please credit my card.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rachel - Thank you for reaching out! We’re so sorry to hear that you were disappointed by the results of your color application. A color expert will be reaching out via email shortly to get you taken care of ASAP.
PUBLICADO POR:
Marya A.
julio 9, 2023
Nice presentation but not the results I wanted
PUBLICADO POR:
Marya A.
julio 9, 2023
Good price, presentation etc. however my hair was 2 colors (dark brown from the top but lighter about halfway down) because I dyed it previously and left the roots to grow out for ages. Anyway, I wanted my hair to be dark brown and I added pics/explanation that I wanted my hair to be one color all over. The hair dye is nice but my hair is still lighter at the bottom and darker at the top so not really useful.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marya - We are sorry that your experience at eSalon didn’t quite match your expectations. We take our satisfaction guarantee seriously, and want to get your colour just right. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debby G.
julio 8, 2023
Disappointed
PUBLICADO POR:
Debby G.
julio 8, 2023
Did not cover my gray. Will not be ordering again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary Jane W.
julio 8, 2023
Color Uneven
PUBLICADO POR:
Mary Jane W.
julio 8, 2023
I am disappointed with this color set. I lost a lot of hair and the color is uneven. I am canceling my membership.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Deanna D.
julio 8, 2023
Didn’t receive
PUBLICADO POR:
Deanna D.
julio 8, 2023
I didn’t receive my order
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen R.
julio 8, 2023
Wrong color!
PUBLICADO POR:
Karen R.
julio 8, 2023
I asked for a color that wasn't yellow or brassy and i got a color that was a yellow blonde. Thought I was getting a beige blonde but it wasn't. I cancelled auto ship. Will get a color from Sally's.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer P.
julio 8, 2023
Hair color was not what I wanted. Not even close.
PUBLICADO POR:
Jennifer P.
julio 8, 2023
This hair color was supposed to be a blond color, a correction after they messed up the first time and just copied my natural red hair color. Again, wrong color. No blonde, just the same red hair coloring. I don't think this company should be in business. They don't listen to you, accuse you of lying then say they'll make it right and do it all over again. Please don't waste your money here. You are better off cooling it yourself or at a salon, unless you like the headache and heartache they offer up here.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
M M.
julio 7, 2023
Never Received Order
PUBLICADO POR:
M M.
julio 7, 2023
Never Received Order
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
M. - We are really sorry to hear that you haven't received your order! Upon reviewing your profile, we see that you have already worked with our team to resolve this issue. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tiffany H.
julio 7, 2023
Didn't cover gray
PUBLICADO POR:
Tiffany H.
julio 7, 2023
This did not cover my grays. It also go really hot and started foaming. The bottle would have exploded if I didn't notice. Other than that I liked the product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolyn N.
julio 7, 2023
Didn't take at all
PUBLICADO POR:
Carolyn N.
julio 7, 2023
Two days after i did my hair it started fading and didn't cover a lot of my gray, will not use again!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carolyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Irma H.
julio 7, 2023
Unsatisfied
PUBLICADO POR:
Irma H.
julio 7, 2023
How do I cancel my account?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Irma - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nicole S.
julio 7, 2023
Horrible color
PUBLICADO POR:
Nicole S.
julio 7, 2023
I will not be ordering this again it’s ugly not what is pictured doesn’t cover grey you lost a costumer and I will tell people not to waste their money
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rayann G.
julio 6, 2023
Color good but didn’t cover grey
PUBLICADO POR:
Rayann G.
julio 6, 2023
The color was a nice match looked natural but maybe covered 30-40 percent of my grey
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rayann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
MaryEllen S.
julio 6, 2023
Bad Color - Not Ginger its a Brassy Light Orange!
PUBLICADO POR:
MaryEllen S.
julio 6, 2023
Bad Color - Not Ginger its a Brassy Light Orange!
I ordered the following color: Hair Color 6.4 Light Golden Copper Brown
What I received was a light Red Blonde that made my color Orange. I had to contact a hair stylist to correct the color. I will NEVER order from this company again. 6.4 is NOT Light Redish Blonde. I've Canceled my Auto shipment and will return any orders that are sent to me and I'm requesting a full credit. Bad, Bad, Bad!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
MaryEllen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melanie F.
julio 6, 2023
Doesn’t look like light brown
PUBLICADO POR:
Melanie F.
julio 6, 2023
Was trying to transition to gray. Instead I got darker hair but with highlights.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria S.
julio 5, 2023
It didn't work on my hair ):
PUBLICADO POR:
Maria S.
julio 5, 2023
I really wish it had worked for my hair, as I saw many compliments about the brand, but it didn't, it didn't cover gray hair as I thought it would, and it left my hair too dry.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kristi M.
julio 5, 2023
dye leaked out of box
PUBLICADO POR:
Kristi M.
julio 5, 2023
heat made the dye leak out
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen D.
julio 5, 2023
Good color, but.
PUBLICADO POR:
Karen D.
julio 5, 2023
Color is nice , but it did not do a good job on a lot of my gray.
I used the product exactly as directions stated.
Most of the gray showing is on sides near my face and the back under area.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debra E.
julio 4, 2023
Still too light
PUBLICADO POR:
Debra E.
julio 4, 2023
Great haircolor, but still too silvery and light
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Annie D.
julio 4, 2023
La couleur était uniforme , mais un peu foncée
PUBLICADO POR:
Annie D.
julio 4, 2023
La couleur était uniforme, mais un peu foncée
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Annie D. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur soit plus foncée que prévu. Nous souhaitons trouver une solution et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. À très vite !
PUBLICADO POR:
Bonnie L.
julio 4, 2023
Color
PUBLICADO POR:
Bonnie L.
julio 4, 2023
I loved the color but it is fading fast It’s only been a month
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elizabeth G.
julio 4, 2023
Very bad for your hair. Don't even try it!
PUBLICADO POR:
Elizabeth G.
julio 4, 2023
It has destroyed my hair thanks to them and doesn't even cover the grey hairs. They are also charging my credit card double every month and they don't have contacts to be reached. Shame on you!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Monika H.
julio 3, 2023
Zu dunkel
PUBLICADO POR:
Monika H.
julio 3, 2023
Versand hat lange gedauert Farbe zu dunkel
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Monika H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Heike M.
julio 3, 2023
Grauabdeckung
PUBLICADO POR:
Heike M.
julio 3, 2023
Meine grauen Haare sind nicht abgedeckt!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heike M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Deanna L.
julio 3, 2023
No! No! No!
PUBLICADO POR:
Deanna L.
julio 3, 2023
Horrible. It’s a scam. Color is all wrong. Never again!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Deanna: We are sorry to hear that your color was wrong. Please check your emails, we just got back to you, your colorist will be reviewing your case in detail to help you further.
PUBLICADO POR:
Leona K.
julio 2, 2023
Blaugrüne Haare, viel zu dunkel
PUBLICADO POR:
Leona K.
julio 2, 2023
Leider ist das Ergebnis kein bisschen wie erwartet, bestellt war ein aschiges Dunkelblond und geliefert wurde aschiges Hellbraun. Ich habe nach der durch e-salon geänderten Farbwahl noch einmal telefonisch nachgefragt, ob das wirklich eine gute Idee ist, aber es wurde mir so versichert. Bei der Versprechung einer individuellen Beratung stelle ich mir vor, dass ein Profi mir sagt, das bei meinem vorherigen Gelbblond das Färben mit einer Farbe, die blau enthält, keine gute Idee ist, weil sie dann grünlich wird, das ist eigentlich sehr einfach. Ich hoffe, dass ein guter Friseur das wieder hinbekommt, im Moment bin ich jedenfalls total unglücklich, was aus meinen schönen Haaren geworden ist.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Leona K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Liesl R.
julio 1, 2023
Still not my colour
PUBLICADO POR:
Liesl R.
julio 1, 2023
Thank you for taking the time to try and match my hair colour. I’ve left reviewing the last purchase to see how it turns out first. Sadly, my hair is still very red, bordering on orange. From previous experience I know this will be difficult to get rid of so I am cancelling all future orders so my hair can get a chance to grow out.
My sincerest apologies, but I don’t think your product is right for me.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Liesl: We are so sorry to hear that your reformulation hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Eva K.
julio 1, 2023
Nicht zu gebrauchen
PUBLICADO POR:
Eva K.
julio 1, 2023
Die Flasche mit der Farbe ließ sich gar nicht öffnen, ich habe es mehrmals versucht sie mit aller Kraft aufzuregen.. vergebens...Am liebsten würde ich hier gar keinen Stern geben!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Eva K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Katharina S.
junio 30, 2023
Leider nicht überzeugt
PUBLICADO POR:
Katharina S.
junio 30, 2023
Die Farbe hat das Grau leider nicht überdeckt. Ich hatte mir mehr erhofft und bin leider nicht überzeugt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katharina S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Stephanie B.
junio 30, 2023
Pas satisfaite
PUBLICADO POR:
Stephanie B.
junio 30, 2023
Les blancs sont tjs là. Là colo n a pas pris. Très déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Stephanie B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite !
PUBLICADO POR:
Yvonne W.
junio 30, 2023
Custom Color Set
PUBLICADO POR:
Yvonne W.
junio 30, 2023
I am not sure why it came out really brassy right after I applied.
I was late in dying my hair waited a month after I received my shipment. Did it expire on me?
Now that it's been like 4 weeks since I dyed my hair, it looks horrible. It's extremely dry, brassy, and way to light as it fades.
Please help me.
:(
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Yvonne! We are so sorry to hear that your color has turned our brassy. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Teresa B.
junio 29, 2023
Did not contain hair color
PUBLICADO POR:
Teresa B.
junio 29, 2023
I will be returning this shipment tomorrow for several reasons. The color was not in the box and Im pretty sure that I removed the shampoo/conditioner off of the auto ship. And the price of $54 uuhh yeah NO! A huge NO! I understand the price but if what was included in the box was correct I won't be coloring my hair no more. I realize that it kinda late as I just opened the box today. Sometimes life gets busy. I was so surprised at the way the product were just thrown in the box. Huge difference from the 1st shipment that was put together with care. I was going to color my hair tonight however that will have to wait for obvious reasons. This review is in no way reflective of my 1st use of esalon. Only for the May 25 shipment for reasons as stated above. I tried to leave a review for Mar shipment it was not offered.
Update: 29 Jun 2023 response to automated reply from CS. Nobody has contacted me nor is working with me about issues stated above. I have not received any email regarding my review nor about last shipment missing the color. I'm unsure what your looking at in my profile, but I can assure you that nobody is or has been "working" with me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle H.
junio 29, 2023
HAIR COLOUR
PUBLICADO POR:
Michelle H.
junio 29, 2023
I TRIED THIS ONE TIME AND IT SAYS GUARANTEED 100% COVERS GREY MINE DIDNT LAST MAYBE 3 WEEKS AND THEN THEY SEND ME ANOTHER ONE FOR 27.99 WHICH I DIDNT ORDER AND THEN I GOT ANOTHER
. 3 TIMES THEY TOOK MONEY OUT OF MY BANK.. YET YOU CANT CANCEL ANYWHERE SO I'M CONTACTING MY BANK TO STOP THIS I HAVE SENT I BACK TODAY 4 A REFUND WE'LL SEE BUT I CAN'T SEND OTHER 1 BACK AS THEY ONLY GIVE U 30 DAYS TO SEND IT BACK SO IM STUCK WITH 1.. I WONT USE BUT I'M GOING TO SEE IF I CAN AS ITS NEVER BEEN OPENED SO E.SALON BUCK YOURE IDEAS UP ADD A REFUND PAGE AND CHANGE TO 60 DAYS BACK AND NOT 30 DAYS... RANT AND RAGE OVER
.
A SCAM JUST TO GET YOURE MONEY THEY'VE AD OVER 50 POUNDS OUT OF ME REALLY UNFAIR I'M DISABLED AND CANT GET TO POST OFFICE OFTEN
NEVER ORDERING AGAIN
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Michelle! We are so sorry for any misunderstanding with your Color Plan, and also with your grey coverage. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Punita K.
junio 29, 2023
Does not cover gray hair
PUBLICADO POR:
Punita K.
junio 29, 2023
This product is probably fine if you want to use it for brightening your existing color but it DOES NOT COVER GRAY HAIR - it has also been annoying to cancel. I cancelled the shipments and they kept coming. I have another shipment in the way after i cancelled this 6 months ago.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Punita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn S.
junio 29, 2023
my color
PUBLICADO POR:
Dawn S.
junio 29, 2023
it didn't look any different.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kiely D.
junio 29, 2023
Did not get color I ordered!
PUBLICADO POR:
Kiely D.
junio 29, 2023
Bad business practice to ship different color without discussing with customer.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kiely - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn L.
junio 29, 2023
Color too light
PUBLICADO POR:
Dawn L.
junio 29, 2023
I had asked that the color sent to me would be darker but it was not at all. It did not cover the gray I have around the temples & side burns. Please cancel all future orders .
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gina R.
junio 29, 2023
Didn’t work
PUBLICADO POR:
Gina R.
junio 29, 2023
I decided to try e-Salon again. I wrote the hairstylist about my first experience (my hair having an orange tint to it). She explained that she changed the product for me. I did EXACTLY what the directions said to do and yet my hair had the orange highlights again. Devastated, I had to go get my hair foxed the next day. Not very impressed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amanda R.
junio 28, 2023
Terrible product
PUBLICADO POR:
Amanda R.
junio 28, 2023
I'm sure this review won't make their site! I've never had my hair feel so dry while dying my hair! The colour and texture is like TAR!!! thick black tar! Got all over everything! Stained my neck my back, my shoulders! Yes I used the skin protector but you can't use it on your whole body!!! It covered greys VERY well! But I'm assuming that's because it's so full of chemicals seeing as how damaging it is! And the smell burned my nose (literally) and burned my eyes! I have very sensitive damaged hair and now I'm afraid when I wash this out my hair will all fall out and be like straw! Please don't buy this stuff! The reviews must be fake, or it might be ok for different colour hair, and if you don't have greys and don't have to dye your hair often...but if you do dye your hair often and have dry, damaged hair, there's better and CHEAPER products than this!
I was right all my hair was coming out in big chunks and handfuls!!! And after I washed the tar out....which took forever btw! I have never seen the water so thick and brown and not coming out no matter how much you rinse!!! And I washed, and conditioned...AND GET THIS.....My scalp was still black on both sides!!!!! I wish I could add a picture to this review! I took a wet wipe and wiped the hair dye off (this is after about 6 minutes of rinsing, washing and letting conditioner sit, and rinsing again) anyway it looked like when you take a paper towel and check the oil in your car...except it's thick tarry black!!!!!! I can't believe this!!!! My $8-$10 boxed dye is WAAAAYYYY better than this!! And they are charging $35????? For a huge f***ing mess, frustration, anger and completely DESTROYING your hair!!!!!!!! My hair was already thin...I COULDNT afford to lose THAT MUCH HAIR!!! Thanks E-salon for ruining my hair and making my life hell!!!!! I'll do anything to make sure people don't buy this! Cuz now it not only cost me $35 it cost me my hair!!! And however much money and time it's gonna take to repair it!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Denise S.
junio 28, 2023
Not a Favorite
PUBLICADO POR:
Denise S.
junio 28, 2023
I found this custom color to be a little dark on me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Denise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
BLAISE G.
junio 28, 2023
changed formula
PUBLICADO POR:
BLAISE G.
junio 28, 2023
this used to be great. what happened? Now it is watery and not enough for one bottle to do my hair. Lucky I ordered a second set by mistake. please change the formula back to original or check your manufacturer. Also gloves were too small and difficult to get on. I have been using this for months and the quality was very good. two bad sets starting in June.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Blaise - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lauren L.
junio 27, 2023
Unnatural, uneven neon red.
PUBLICADO POR:
Lauren L.
junio 27, 2023
I have been dying my hair for almost half a year with eSalon and I have never once gotten the colour I desired. Every colour was so far from what I was requesting, up until my last that was a neon red when I asked for a red copper. The root colour was not even close to the ends colour so my entire head is different colours everywhere. I have dyed my own hair for over 15 years, so it is not a technique issue. I am humiliated at work and trying my best to hide it. I will be spending even more money on a colour remover and then just going to a real salon to get it fixed. I've spend so much money trying to get the colour I asked for that I could have just gotten it professionally done and liked my hair for the past half year.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lauren - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Adele H.
junio 27, 2023
Red Result, Poor Customer Service
PUBLICADO POR:
Adele H.
junio 27, 2023
After a year of fantastic results with this high-quality dye, I requested an adjustment to make the shade a darker blonde for the fall and winter. Instead, my hair turned red. This continued for the next three boxes until a representative finally contacted me. In the email, I was told that the permanent dye was bringing out the red tones in my hair--I don't know why it took three sequential boxes with my feedback saying, "It's still too red; I don't want any red tones" before it dawned on the team to recommend a switch to a demi-permanent. Regardless, the permanent colour does not seem to be chief culprit as the demi-permanent also made my hair redder. The reason for the one-star review derives from the fact that, when the colourist did eventually reach out, I was told that I would need to go to a real salon at my own expense in order to correct eSalon's mistake.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kitzya L.
junio 27, 2023
Didn’t last…
PUBLICADO POR:
Kitzya L.
junio 27, 2023
While the color was perfect and this was my 2nd try, it just doesn’t cover my grays. Even from the get go, they are there and within 3-4 days they are back out shining in all their glory. Sadly, I will not be continuing the product :(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kitzya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gabriela B.
junio 27, 2023
Schlechte Grauhaarabdeckunz
PUBLICADO POR:
Gabriela B.
junio 27, 2023
Ich bin sehr enttäuscht. Die Farbe hat meine Grauen Haare null abgedeckt und die Farbintensität ist nicht zufriedenstellend. Da kann meine alte Haarfarbe von der Drogerie wesentlich bessere Ergebnisse erzielen. Für das Geld bin ich sehr unzufrieden und enttäuscht. Kann ich nicht weiterempfehlen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gabriela B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sherry C.
junio 27, 2023
The brown seems dark!
PUBLICADO POR:
Sherry C.
junio 27, 2023
Is there a way to lighten up the brown so the purple shoes up more. Seems like the brown is dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Maeve M.
junio 26, 2023
Gray coverage is poor
PUBLICADO POR:
Maeve M.
junio 26, 2023
I love the color and ease of using eSalon. But it is not covering my grays like other products do. If you have tough grays this may not be the product for you.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maeve - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kristi S.
junio 26, 2023
Still can’t get it right!!
PUBLICADO POR:
Kristi S.
junio 26, 2023
I’ve sent pictures, and was specific “I want intense copper”. Their first attempt left my hair looking like a terrible kool aid dye job! It was a faded red and so fake. I ended up using a copper clenditioner to try and restore my hair to its rightful color. Their second attempt has left me with dark red/copper hair. Again, how can they screw this up so badly?! I tried leaving messages, I even left an image of the color I wanted. I like the kit, I like the shampoo and conditioner, and I really like the zero ammonia, though upset it took them till my second kit to remember I wanted only 10% developer; I’m doing a color deposit not a lift and tint! Not sure I want to allow them a third try given you don’t speak with a colorist directly, you play email tag and have to hope for the best. Maybe they do better for others, but my experience left me frustrated, angry, and upset to no end, and given my less then Stella rating I doubt they’ll post it since I’m their own words: We reserve the right to not post your review or remove it for any reason.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rhonda M.
junio 26, 2023
My first color
PUBLICADO POR:
Rhonda M.
junio 26, 2023
A little dark for me. Should have gone lighter.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rhonda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Zeeba Z.
junio 26, 2023
Zeeba
PUBLICADO POR:
Zeeba Z.
junio 26, 2023
I don’t like the
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zeeba - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brigita L.
junio 25, 2023
Colour
PUBLICADO POR:
Brigita L.
junio 25, 2023
Roots lighter, grey hair still not coloured, expected more intense red as mine was faded a lot but instead it’s darker and looks like my hair wasn’t done at all
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Brigita L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gina B.
junio 25, 2023
My hair is dry and itchy
PUBLICADO POR:
Gina B.
junio 25, 2023
I’m going to be honest, I love the colour but my hair/head has felt awful since colouring it. It’s dry and and frizzy 😑
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ginger P.
junio 25, 2023
Horrible hair color!
PUBLICADO POR:
Ginger P.
junio 25, 2023
I have been coloring my own hair for over 10 years, with no issues. I decided to try this product, & I’m so disappointed. Literally, after 5 days, you couldn’t even tell I’d colored my hair! Even initially, my roots didn’t get colored well, & the root color was drastically different than the base color provided. Never trying this again, & now having problems trying to cancel my membership. 🙁
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ginger - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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