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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Britt - We’re sorry to hear that you felt your hair color was flat and did not cover your greys. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to provide a color to better suit your needs. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results.
PUBLICADO POR:
April M.
marzo 13, 2016
Scalp Broke Out
PUBLICADO POR:
April M.
marzo 13, 2016
The color was ok, nothing spectacular or that I haven't achieved from other box colors but my scalp broke out in sores as a reaction to something in the color. Would not recommend to anyone worth any skin sensitivities, I haven't broke out this bad from color since I bought cheap dollar store color years ago.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
April - We’re truly sorry that you were disappointed with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every color order. Because of your reaction and dissatisfaction regarding your color, a representative has refunded you for your color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Megan R.
marzo 13, 2016
Color
PUBLICADO POR:
Megan R.
marzo 13, 2016
I love the color and how it makes my hair feel, but I think I'm in need of something to cover the greys.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Megan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Marciea P.
marzo 12, 2016
never will get agen
PUBLICADO POR:
Marciea P.
marzo 12, 2016
the die burnt my forhead and did not like the color and broke out in hives
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Marciea - We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you've experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery.
PUBLICADO POR:
Anne M.
marzo 12, 2016
RED
PUBLICADO POR:
Anne M.
marzo 12, 2016
Medium Blonde Warm Beige ONLY TINTED MY HAIR ORANGE!!!! Also had contacts in my eyes and while rinsing it bonded lenses to my eyes and I had a very difficult time removing, while leaving red spots on the whites of my eyes!
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Anne - We apologize that your color formulation tinted your hair an unwanted orange shade. Since you were unhappy with your results, a representative has contacted you to offer assistance, per our Satisfaction Guarantee. We're so sorry to hear that your eyes were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. We hope the irritation is not persistent. If it is, please seek medical attention.
PUBLICADO POR:
Tanya K.
marzo 12, 2016
Brassy wrong color
PUBLICADO POR:
Tanya K.
marzo 12, 2016
I sent 2 pictures, tons of info and answered extra questions to get two shades lighter then I wanted. It was also extremely brassy even though I told them I'm prone to it. I was embarrassed to be seen with it.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Tanya - We are sorry to hear that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
marilyn R.
marzo 12, 2016
too light
PUBLICADO POR:
marilyn R.
marzo 12, 2016
after the first shampoo the roots lost their color and the color was too light
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Marilyn - We’re sorry to hear that your color came out lighter than you expected and did not provide enough coveage. We have received your request for a slightly darker shade. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
E Elizabeth T.
marzo 12, 2016
Good product
PUBLICADO POR:
E Elizabeth T.
marzo 12, 2016
Loved the product but color was too dark and had a reddish undercast that I specifically stated I didn't want.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Elizabeth- Thank you for sharing your feedback with us. We want to make sure that we get your next formulation just right. A representative from our Color + Care Team has reached out to you so that we can work with you to get your perfect custom color.
PUBLICADO POR:
Jen K.
marzo 12, 2016
bottles leaked
PUBLICADO POR:
Jen K.
marzo 12, 2016
Upon opening the box it was evident that the coloring bottle had leaked. All over it was a gooey mess. Every other time shipping was fine.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jen - We're sorry to hear that your order arrived damaged! We have gone ahead and added a non-expiring free order credit to your account, to apply to your next hair color order. Again, we apologize for the inconvenience.
PUBLICADO POR:
Mahtab N.
marzo 12, 2016
darker
PUBLICADO POR:
Mahtab N.
marzo 12, 2016
much darker than I expected.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Mahtab - We’re sorry that your hair color turned out much darker than expected. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and assisted you with this matter. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Mary H.
marzo 12, 2016
Disappointed
PUBLICADO POR:
Mary H.
marzo 12, 2016
I didn't wash my hair for two days after coloring. With every wash since then my color is coming out and I'm not happy about that. Its in my bath water and on my towels. Don't understand why this is happening and don't{ want to purchase again if it won't stay in
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Mary - We're sorry to hear that your color is washing out. Upon reviewing your profile, we see that your colorist reached out to discuss how we can best assist you and, per our Satisfaction Guarantee, offered a complimentary reformulation designed for better results. We look forward to working with you to create your next color order.
PUBLICADO POR:
Paula C.
marzo 12, 2016
Color review
PUBLICADO POR:
Paula C.
marzo 12, 2016
Color was fine for hair ends but not for the roots did not match but I like the hair products
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Paula - We apologize that your recent order did not provide the seamless root coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Cara L.
marzo 12, 2016
Perfect colour but washed out
PUBLICADO POR:
Cara L.
marzo 12, 2016
Like the title says, The colour was perfect but it washed out of my hair and quickly
It's a shame because all this would of been worth the money
I may change my colour and see if that stays in
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cara - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Dawn B.
marzo 11, 2016
Okay coverage
PUBLICADO POR:
Dawn B.
marzo 11, 2016
Was fun to receive box with all the little touches. Good instructions and included everything needed for application. Only thing is rather disappointed with color selection. I requested a golden brown color and instead turned out very coppery red. Not bad since was considering that color line but was not what I ordered. So the colorists must have augmented what I selected. Also I just colored it two weeks ago and grey is visibly coming back.... so not exactly happy about that. Great for a home fix and good price compared to what would cost at a salon. Glad I tried it but not exactly convinced in trying it again.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Dawn- We’re sorry to hear that your hair color did not provide the best gray coverage and came out differently than expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Jackie N.
marzo 11, 2016
Hair color
PUBLICADO POR:
Jackie N.
marzo 11, 2016
Looked natural for about 3 wks; now faded. Did not have enough color liquid.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jackie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Donna D.
marzo 11, 2016
Half portions
PUBLICADO POR:
Donna D.
marzo 11, 2016
I would like the bottles in half portions as I just use half for touch ups. lots of waste trying to do it myself.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Donna- Thank you for sharing your feedback. We understand you desire for a smaller hair color application size. While we don't offer smaller hair color applications we do off our Color Kiss Temporary Root Touch-Up to provide temporary coverage in between hair color applications.
PUBLICADO POR:
Stephanie
marzo 11, 2016
Hair Color
PUBLICADO POR:
Stephanie
marzo 11, 2016
The permanent color I ordered and applied (exactly according to the directions that came with it) lasted about 2 weeks before it all faded out and all my gray was exposed again. My daughter actually uses a drugstore semi-permanent color on her hair that lasts for a few months! This was the first time coloring my hair, and I expected much more from a permanent hair color. eSalon did a nice job matching my color....it just didn't last. They also offered a free bottle of hair color to fix my color loss, but I don't need that fuss. So, I have decided to just embrace my gray! No more hair color for me.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Stephanie- We’re sorry to hear that your hair color faded faster than you expected. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize you were unhappy with your results.
PUBLICADO POR:
Susan Y.
marzo 11, 2016
disappointed
PUBLICADO POR:
Susan Y.
marzo 11, 2016
I ordered the color I wanted and it colored close to what I wanted but it did not color my roots at all. I contacted them and asked what I could do and they told me that they would get back to me when it was time for me to reorder and that I would have to recolor my hair in 3 weeks. That does not help when you just colored your hair and your roots have not colored.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Susan - We're sorry to hear that you were unhappy with the coverage of your custom color. Because your first order was a Colorfill application, we recommended waiting at least 2-3 weeks before coloring again to avoid over-processing. One of our representatives has reached out to you to discuss your color goals and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a formulation that better suits your needs.
PUBLICADO POR:
Cyn R.
marzo 11, 2016
Works okay for me
PUBLICADO POR:
Cyn R.
marzo 11, 2016
Initially does well but i noticed that it fades out of my grays quicker than usual. :(
Maybe i need something different.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Cyn - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and created a reformulated shade designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive more of your feedback soon.
PUBLICADO POR:
Heather W.
marzo 11, 2016
Color Made Just for Me
PUBLICADO POR:
Heather W.
marzo 11, 2016
I don't like giving this a 3, as the color matched perfectly and it looked fabulous. It just didn't cover the grays I was hoping to cover. If someone said I see you've got a gray hair, I would be shocked! At 44 I don't have that many and I only see them when I'm up close and personal with my hair in the mirror. So I chose the lowest setting for gray coverage. Unfortunately, it didn't cover the grays at all! But the color sat on those gray hairs longer than any other part of my hair. I was perplexed. I did contact eSalon and they are redoing the color and sending me a new bottle. I'll post how it turns out!
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
We apologize that your formulation did not provide the gray coverage you expected. We've reviewed your account and see that we have, per our Satisfaction Guarantee, processed a complimentary reformulation designed for increased coverage. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Sheri P.
marzo 11, 2016
Color
PUBLICADO POR:
Sheri P.
marzo 11, 2016
Unsure what the reason was on the color this time... It made my hair color very burgundy like fake looking. First time ever. This is my 3rd batch and prior applications were great!!! Disappointed this time. Kind of a bummer...
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Sheri - We're sorry that your most recent color application didn't deliver the results you expected. We've reviewed your profile and see that your colorist credited your account with one complimentary color order. This complimentary order will include a reformulated color based on your feedback. We look forward to crafting your custom reformulation to better suit your needs.
PUBLICADO POR:
Mary F.
marzo 11, 2016
Does not sufficiently cover grays
PUBLICADO POR:
Mary F.
marzo 11, 2016
I am not satisfied that the product colors the gray hair I have. Also leaves my hair kind of dry
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Mary- We’re sorry that you were unhappy with the gray coverage of your color. Since the color was not 100$ satisfactory, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Patti W.
marzo 10, 2016
Custom color
PUBLICADO POR:
Patti W.
marzo 10, 2016
Left my hair feeling very soft, however, it didn't completely cover my gray - even though I left it on longer than recommended. A
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Patti- We’re sorry to hear that your hair color did not adequately cover the gray. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Shana M.
marzo 10, 2016
Not anywhere close
PUBLICADO POR:
Shana M.
marzo 10, 2016
I followed precise instructions, sent in pictures and everything. My hair went from a medium brown with gold tones to dark brown with auburn in it (I want to lighten just a tad). The color I picked was Golden Copper, so I knew there would be some red. Overall I would not recommend. Also made my hair very hard to dry and oily. Will be looking elsewhere. Lastly, if you have long hair not nearly enough shampoo or conditioner is included for one use.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Shana- Thank you for your review. We’re sorry that your color formulation came out darker than you were expecting and that your hair felt dry and oily. Since you were unhappy with your results, a representative has already refunded you for your color, per our Satisfaction Guarantee. We would love to hear any further feedback about how we can improve your eSalon experience.
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