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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Denise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Diane C.
mayo 23, 2016
Colour not lasting
PUBLICADO POR:
Diane C.
mayo 23, 2016
My hair was lovely and shiny and colour was fine, although the grey around my face showed through after a week was disappointed because I was away on holiday that week
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Diane - We’re sorry your recent order didn’t provide the coverage you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sandra S.
mayo 23, 2016
I really love esalon but
PUBLICADO POR:
Sandra S.
mayo 23, 2016
SS-07-15V Made my hair brassy right from the colouring. I think I will have to go to a salon and have it corrected.
I guess I should have stuck with SS-06-15V, It is very pretty, but over time it does go brassy. But not nearly as this last colouring (o7), my entire head is brass, not the ash like 06.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Sandra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Natasha V.
mayo 23, 2016
First time user
PUBLICADO POR:
Natasha V.
mayo 23, 2016
The color turned out to be much darker than I was hoping for. I wanted a more vibrant color. I hadn't uploaded a picture on my first go round, but have now done so, hoping that will get the formula closer to the color I am wanting. While I am not happy with the color per se, I am happy with the overall coverage it gave me, in that it was seamless from my roots to the tips. I am going to give it another go to see if I cant get the right color the next shipment out.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Natasha - We're sorry to hear that your formulation did not provide the vibrant color you expected. We can confirm that your colorist will review your comments and photo before creating your reformulated shade. If they have any questions, they will reach out to you directly. We look forward to hearing your feedback on your adjusted color soon.
PUBLICADO POR:
marzena K.
mayo 23, 2016
Faded color
PUBLICADO POR:
marzena K.
mayo 23, 2016
It could be better. Selected color didn't turn out dark brown it was more light chestnut, rather unattractive.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Marzena - We’re sorry to hear that you were unhappy with the results of your formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order and reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
deborah C.
mayo 23, 2016
hair color
PUBLICADO POR:
deborah C.
mayo 23, 2016
I really do not why you product nt lasting ony 3weeks
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Deborah- We’re sorry that your hair color is fading faster than you expected. We see that your colorist has reached out to you to better understand your hair color needs and to see how we can best assist you. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Leah M.
mayo 23, 2016
did not deliver what was promised, gray came back in a couple weeks.
PUBLICADO POR:
Leah M.
mayo 23, 2016
did not deliver what was promised, gray came back in a couple weeks unlike what was promised, no one really noticed a difference in my color, no improvement.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Leah - We’re sorry that you were unhappy with your color results. Since the color and coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Melissa C.
mayo 22, 2016
Horrible
PUBLICADO POR:
Melissa C.
mayo 22, 2016
My roots, length and ends were three different shades of a red-orange mix with purple tones. It looked worse in sunlight. I have since had that color removed and am using a box color that is more natural and flattering. I will not use esalon again.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Melissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Meghan W.
mayo 22, 2016
Unflattering and darker than requested
PUBLICADO POR:
Meghan W.
mayo 22, 2016
I requested a color lighter and more golden/red than my natural color, in hopes of something lighter for summer. I was so excited to try something different. But when it was all finished and I excitedly styled my hair for the first time, I was so disappointed. Unfortunately, the color sent to me was actually DARKER than my natural color, and an unflattering and unnatural burgundy color. It looks cheap and dull. So very upset.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Meghan - We truly apologize that your color was darker than you expected. We see that you have spoken with your colorist about this matter and we have added a free order credit to your account, per our Satisfaction Guarantee. Again we apologize, and we look forward to delivering results you'll fall in love with.
PUBLICADO POR:
Emily K.
mayo 21, 2016
Not desired color at all
PUBLICADO POR:
Emily K.
mayo 21, 2016
I was looking for more oder a medium to light brown color with reddish tone. not dark red/Auburn! Cancelling now. I can buy this color in stores.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Emily - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Jason D B.
mayo 21, 2016
Not happy
PUBLICADO POR:
Jason D B.
mayo 21, 2016
Color wad unflattering and made my hair dry and brittle
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jason - We apologize that you were unhappy with your color results. We would like to bring your attention to the crucial Rinse Through Your Ends step in your Personalized Instructions, in which you massage leftover mixed color into your hair after your timing is complete. Your colorist has reached out to you to assist with your color and application, and we look forward to delivering results you'll fall in love with.
PUBLICADO POR:
Nikki B.
mayo 21, 2016
I'd give zero stars if I could
PUBLICADO POR:
Nikki B.
mayo 21, 2016
Followed directions exactly. In fact left it on longer than directed. Didn't cover roots at all and it is the dullest look ever. What garbage!
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Nikki - We’re sorry that you were unhappy with your color and coverage results. Since your results did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
NIKKI S.
mayo 21, 2016
Disappointed
PUBLICADO POR:
NIKKI S.
mayo 21, 2016
Left hair looking and feeling like wax. Washed several times too. Also did not cover all grey.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Nikki - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Valerie A.
mayo 20, 2016
Lighter than " dark blonde" next time!
PUBLICADO POR:
Valerie A.
mayo 20, 2016
Color was supposed to be 2 shades lighter. Barely see it, on the roots, but still gray, and still dark brunette. Rating is a 1 star out of 5. Because now I must go get retouch for gray till a shipment AGAIN of what I thought I was buying, hopefully will give me color I requested. I've been blonde blonde, and I've been brunette brunette. So, at this stage I went from 6g to 2 shades lighter, a dark blonde, less gold. Maybe I should of requested a medium blonde with highlights. Do you have a kit that can color and highlight, gloss, etc? I don't see any change with every color you send so far. I know dark blonde, and this is not even light golden brown, it's dark with a few lighter notes but, not enough to make a difference and, COLOR GRAY.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Valerie - Thank you for your feedback and questions. We do not currently offer a highlighting kit, but stay tuned, as we are always looking to improve our service! Additionally, we're sorry that we are unable to accommodate your hair color goals at this time. Per your colorist's messages, a lighter color applied over a darker color will not lighten the darker hair. Upon reviewing your account, we see that you have changed your color at a salon and we look forward to adjusting your eSalon color to accommodate this. Thanks again for your feedback!
PUBLICADO POR:
Amy S.
mayo 20, 2016
Loved the color
PUBLICADO POR:
Amy S.
mayo 20, 2016
The color was great, however, the product did not do a very good job with covering the gray. ESalon is aware and said next shipment would have more gray coverage in product.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Amy - We’re sorry your recent order didn’t provide the coverage you expected. We hope to continue helping you find hair perfection and look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Cindy U.
mayo 20, 2016
Hair color
PUBLICADO POR:
Cindy U.
mayo 20, 2016
The color has to much red in it. I gave you the exact formula my salon uses on me. The color you sent doesn't cover my grey and doesn't last.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Cindy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Darcie D.
mayo 20, 2016
Average
PUBLICADO POR:
Darcie D.
mayo 20, 2016
Followed directions perfectly but ends did not get enough color and roots have red tint
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Darcie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Linda T.
mayo 20, 2016
Did formula change?
PUBLICADO POR:
Linda T.
mayo 20, 2016
The color seems to wash out more quickly than when I first started using esalon. Maybe my hair has changed. not sure how to resolve this.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Linda - We're sorry to hear that your color has been fading faster than before. Upon reviewing your account, we do not see any changes made to your formula. Hair is personal and can change over time, however. Our experts are always available for one-on-one advice and customized color adjustments, so feel free to reach out to us!
PUBLICADO POR:
Karen G.
mayo 20, 2016
Why shoot blindly?
PUBLICADO POR:
Karen G.
mayo 20, 2016
This offer sounded exciting to me until I got my first bottle and it would not cover my gray. I realized these products are available to us at any supermarket or discount store; so why on earth Would we let a stranger match our color by a digital photo!? Much easier to go to Walmart and compare colors myself. And again, this product didn't come close to covering my gray.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Karen - We apologize that your first order did not provide the gray coverage you expected. Your hair is unique, and for the best results your hair color should be created specifically for you. We see that you shared your feedback with us and we added a non-expiring free order credit to your account for a customized reformulation, better tailored to you. The addition of vitamins and aloe vera make our color much more conditioning than store brands as well. We hope this information is helpful and that you permit us the opportunity to deliver results you can fall in love with!
PUBLICADO POR:
Jasmine K.
mayo 19, 2016
BEWARE! Harsh Color It burned my head!
PUBLICADO POR:
Jasmine K.
mayo 19, 2016
The 1st time I left the color on for 30 mins and it was so painful. I had to get meds from my Dr. Like a dummy I tried it again but for only 15 mins, less of a burn but my forehead and left eye were swollen and I still needed meds! If you have sensitive skin, BEWARE!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jasmine - We’re truly sorry to hear that you experienced an allergic reaction. We include allergy test instructions with every order because we recommend clients perform the test before each hair color application, especially if they have had reactions in the past. Since you've had such an adverse reaction, we welcome you to go over our ingredients with your physician to identify a brand you are not allergic to, and we hope you are feeling better!
PUBLICADO POR:
Natalie C.
mayo 19, 2016
Disappointed
PUBLICADO POR:
Natalie C.
mayo 19, 2016
Looks like I did nothing to my hair. No change. :(
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Natalie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Tatiana H.
mayo 19, 2016
Product
PUBLICADO POR:
Tatiana H.
mayo 19, 2016
Your product is quite good but didn't suit my hair because it didn't cover my roots properly as I have lots of greys, so decided not to buy any more. Sorry
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Tatiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sheryl C.
mayo 19, 2016
Hair Color
PUBLICADO POR:
Sheryl C.
mayo 19, 2016
It was too dark. Wanted it lighter for summer.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Sheryl - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Linda H.
mayo 19, 2016
Did not last!
PUBLICADO POR:
Linda H.
mayo 19, 2016
I loved the hair color result but it only lasted about a week!! Faded almost immediately and gray was not adequately covered!
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Linda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Gloria V.
mayo 19, 2016
Instructions
PUBLICADO POR:
Gloria V.
mayo 19, 2016
My product came with no instructions tried getting them but not helpful can't even color hair very disappointed
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Gloria - We're sorry that you're unable to locate your instructions! We're currently sending a digital version of your instructions to you via email. We look forward to hearing from you soon.
PUBLICADO POR:
Divlesh S.
mayo 18, 2016
It didn't work for me.
PUBLICADO POR:
Divlesh S.
mayo 18, 2016
It didn't work for me. eSalon sent me another order without my consent and charged my credit card without my authorization. This is not only unfair, it's against the law as well.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Divlesh - We apologize that your eSalon experience has been unsatisfactory. Before placing their first order on our website under our 50% off deal for new clients, customers are shown a checkout page explaining that they are joining the Hair Color Plan. In addition, clients can stop, modify or cancel the service at any time by logging into their account or giving us a call. Upon reviewing your profile, we see a representative has refunded you for the cost of the second order. Again, we apologize for any miscommunication.
PUBLICADO POR:
terri M.
mayo 18, 2016
I asked for a darker look but this is mousie
PUBLICADO POR:
terri M.
mayo 18, 2016
Nice packaging but the colour is not what I expected
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Terri - We’re sorry to hear that your results were not what you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We've reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your color results and hope to provide you with a formulation that will provide the results you’re looking for.
PUBLICADO POR:
Robbie K.
mayo 18, 2016
Not enough red
PUBLICADO POR:
Robbie K.
mayo 18, 2016
My color this time is dark enough, but it had too much blonde and not enough red. I like the shade of the color, I didn't like that it was dark blonde with red undertones. I want it to be burgundy red, not just red undertones. Thank you.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Robbie - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Amber D.
mayo 18, 2016
Need lighter color
PUBLICADO POR:
Amber D.
mayo 18, 2016
The permanent color covered my roots and gray but was a little too dark. I would like to go lighter for the summer.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Amber - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Mia M.
mayo 18, 2016
color didnt take good and washed out to fast
PUBLICADO POR:
Mia M.
mayo 18, 2016
I do not like
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Mia - We’re sorry that you were disappointed by the results of your color application. Upon reviewing your account, we see that you reached out to us and we issued a refund per your request. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Karen L.
mayo 18, 2016
Not as good this time
PUBLICADO POR:
Karen L.
mayo 18, 2016
This is my third application with my custom esalon kit. My grey roots were not covered as well this time. I think I did everything the same. One week later and the grey on the top of my head near my part and the sides near my face are looking like they need to be done again soon. Is there anything you can do to help out on this?
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Karen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
Mandy H.
mayo 18, 2016
HATED IT ALL
PUBLICADO POR:
Mandy H.
mayo 18, 2016
My hair was dull looked greasy. Never in all the years of having my hair coloured has it gone limp greasy and could not even style . I will never use this product again
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Mandy - We’re sorry that your hair felt limp and greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for the hair color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Nicole M. G.
mayo 17, 2016
So disappointing
PUBLICADO POR:
Nicole M. G.
mayo 17, 2016
I was so excited to dye my hair when I received the package in the mail; however, the results were nothing like I expected. In fact, it doesn't even look like I colored my hair and the result is so similar to my naturally dull, ugly light brown natural color that I'm so upset I evwn wasted my time and money.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Nicole - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to deliver your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Ashley S.
mayo 17, 2016
Hair color didnt stay in
PUBLICADO POR:
Ashley S.
mayo 17, 2016
My hair color was very pretty but it only stayed in my hair for a week.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Ashley - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Lisa
mayo 17, 2016
Not good. Scalp burning. Too harsh.
PUBLICADO POR:
Lisa
mayo 17, 2016
Too many chemicals. Harsh that it burned my head and damaged my healthy long hair. I will never use again. I want off this plan. It's expensive and not worth the money. I like natural products for my hair. This coloring had chemicals that ruin your hair. Very unhealthy. And it burned my head when I put it in. It still is very itchy and flaking. I don't want this product again! Please cancel as I do not want to reorder. If possible I would like a refund. Please advise how I can get it and how I can stop all future orders. Thanks.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Lisa - We’re truly sorry to hear that you experienced an allergic reaction. Our color is made fresh with safe, expert-approved ingredients, but we recommend performing a skin allergy test 48 hours before each hair color application because one can develop sensitivity to color over time. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you reached out to us about the reaction you had and we issued a refund in addition to turning off your optional Color Plan. Again, we apologize and we hope this information is helpful.
PUBLICADO POR:
Stephanie D.
mayo 17, 2016
Not the Color For Me
PUBLICADO POR:
Stephanie D.
mayo 17, 2016
The color experience was great-it was easy to apply, fast, and left my hair silky, soft, and shiny. However, my custom color did nothing for my hair. It did not look as if I had colored my hair at all;it left maybe a hint of gold that no one but me noticed. Even my family who knew that I was coloring my hair asked what happened to the color because it looked the same after I dried my hair. Also, there was no gray coverage-I have minimal gray...just the odd ones here and there around my temple or popping up in random spots (guess that is what happens right when you turn 40!), but the color didn't hide them at all, which was disappointing and the main reason that I was coloring my hair for the first time in over a year! Oh well...love the product itself, but the color just wasn't for me. I will try again and see if I can get a better match...if not, then I gave it a try!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Stephanie - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order and have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jael F.
mayo 17, 2016
My hair is green
PUBLICADO POR:
Jael F.
mayo 17, 2016
I did everything on the directions. it didn't work. I have to now go to he hair stylist to fix
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jael - We’re sorry to hear that the results of your most formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. A representative will be reaching out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
PUBLICADO POR:
Angela E.
mayo 17, 2016
way to dark ;; jet black
PUBLICADO POR:
Angela E.
mayo 17, 2016
way too dark for me;
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Angela - We are sorry to hear that your hair color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
MM E.
mayo 17, 2016
Roots way too brassy
PUBLICADO POR:
MM E.
mayo 17, 2016
My overall hair color is OK, but my roots are so brassy that my hair looks obviously and cheaply colored, and I already need to recolor to address my roots, even the day after I used your color. If my next shipment doesn't get it right (second color adjustment), I will go back to store-bought color because it's less expensive and more effective.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
MM E - We are sorry to hear that your roots appeared brassy. Upon reviewing your account, we see that your colorist created a complimentary reformulation for you based on your feedback and that you enjoyed the results! We hope to continue helping you achieve hair perfection!
PUBLICADO POR:
phyllis Z.
mayo 17, 2016
Different color
PUBLICADO POR:
phyllis Z.
mayo 17, 2016
You sent me hair color for light blonde which is what the computer that determined my haircolor. I . My hair turned light brown. Not happy about this at all. I thought your mixologist was not great. I'm expected better than this. Would be great if it was the right color. Now my hair is darker.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Phyllis - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Roberta C.
mayo 17, 2016
Demi permanent darkest brown
PUBLICADO POR:
Roberta C.
mayo 17, 2016
The color was not particularly nice and unfortunately the hair color made my hair fall out. I think it was too harsh
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Roberta - We’re truly sorry to hear that you were unhappy with the color result and experienced hair loss. In rare cases, one can develop sensitivity or allergies to hair color over time. It is also possible for previously bleached hair to become more stressed with added color. If you feel that your hair loss may be a result of an allergy, we recommend following up with your physician. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Randi L.
mayo 17, 2016
Awful product
PUBLICADO POR:
Randi L.
mayo 17, 2016
I personally think they put something in the product to dry your hair out so you'll be fooled into buying their other products. Scam.
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Randi - We're sorry to hear that the product dried out your hair. We are happy to see that we have issued a refund to you for the product per our 100% satisfaction guarantee. If you have any questions, please feel free to contact us at our help desk at any time.
PUBLICADO POR:
Beth H.
mayo 17, 2016
Custom Hair color review
PUBLICADO POR:
Beth H.
mayo 17, 2016
I loved the colour. Even with the length of time it is not covering my white hair.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Beth - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
Ronald D.
mayo 16, 2016
Last
PUBLICADO POR:
Ronald D.
mayo 16, 2016
The color washes out after a couple washes
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Roxanna- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color faded faster than you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Kristina R.
mayo 16, 2016
hair color
PUBLICADO POR:
Kristina R.
mayo 16, 2016
some grey was still visible after application
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Kristina - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Tamara C.
mayo 16, 2016
Awful Product!!!
PUBLICADO POR:
Tamara C.
mayo 16, 2016
I have colored my hair for more than 25 years and have used various products. I have never had a product dry my hair out like eSalon's product did. My hair literally felt like straw and the color faded to a nasty brassy color within a week. I had to go pay a hair stylist $120 to fix the damage done to my hair by this product. I would give this product -5 stars if I could. Unfortunately, in order to leave this review, I had to select one star. If you are thinking about buying this product, spend some time looking for real reviews. The ones posted are obviously posted by the company because this product is awful!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Tamara - We’re sorry that your hair felt straw-like and brassy after your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
lorraine Gutierrez G.
mayo 16, 2016
Not Happy
PUBLICADO POR:
lorraine Gutierrez G.
mayo 16, 2016
My grays are not covered I wish I could send a picture to show you how unhappy I am. I followed the instructions on my touch up just like I did the first time which promoted me to order for my touch up I'm just nor satisfied and I don't like to see my not fully gray covered unhealthy hair right now
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Lorraine - We apologize that you were unsatisfied with your results. We see that you spoke with your colorist who made customized adjustments to your formula. Upon reviewing your results, we're glad we were able to achieve the coverage and color you were looking for!
PUBLICADO POR:
Crystal M.
mayo 15, 2016
Too dark and turned hair green.
PUBLICADO POR:
Crystal M.
mayo 15, 2016
I am very unhappy with this product but the conditioner was great
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Crystal- We’re sorry to hear that the results of your most recent formulation was too dark and had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
PUBLICADO POR:
Michelle S.
mayo 15, 2016
Hair color
PUBLICADO POR:
Michelle S.
mayo 15, 2016
I asked for a lighter color,the color that it turned out was not light brown,it is to dark for what I wanted.I will try the other products I ordered but I think I have to go now to the salon and get the color I wanted I will rate my other products to see if I will order again thanks,for cutting u should pay for my salon visit.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Michelle- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Leslie B.
mayo 15, 2016
didn't like at all
PUBLICADO POR:
Leslie B.
mayo 15, 2016
The color was way too dark. And not what I was expecting.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Leslie- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Maria P.
mayo 15, 2016
Cancel order
PUBLICADO POR:
Maria P.
mayo 15, 2016
Sorry my roots came out ok, but when ran through rest of hair my hair has a blue green tint...now have to go to a professional for a toner.I've been coloring my own hair for 20 years and never had a problem... please cancel order...
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Maria- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Brenda C.
mayo 15, 2016
Expected more
PUBLICADO POR:
Brenda C.
mayo 15, 2016
I purchased this product trying to find something to cover my grey. This product did the same as others and just covered it up for the 1st wash or two and then that was it. I expected more from the priduct.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Brenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Hannah A.
mayo 15, 2016
Pretty much my same color
PUBLICADO POR:
Hannah A.
mayo 15, 2016
I sent in two pics and a pretty clear description of what I wanted (brighter and warmer/redder), but the the color I got is barely different from my natural color. If anything, it's a little browner, not redder. The color is good quality and not damaging, but the shade wasn't what I was looking for.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Hannah - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Anita M.
mayo 14, 2016
4th adjustment to my hair color, still not right!
PUBLICADO POR:
Anita M.
mayo 14, 2016
From too dark to too light, to too dark again... no happy medium!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Anita - We apologize that your color has turned out differently than you've expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
illona M.
mayo 14, 2016
Not light enough
PUBLICADO POR:
illona M.
mayo 14, 2016
Not light enough .... comes out yellowish instead of light blonde.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Illona - We are sorry to hear that your hair color turned out darker and warmer than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kari H.
mayo 14, 2016
Not for me
PUBLICADO POR:
Kari H.
mayo 14, 2016
My hair has become very dry from the hair color treatment. I'm cutting my hair and going back to my hairdresser for color and a deep moisturizing and conditioning treatment.. The color isn't what I described to them, it is darker and hardly any red.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Kari- We’re sorry that your color formulation came out darker than you were expecting and did not enough red. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
PUBLICADO POR:
Deborah J.
mayo 14, 2016
Wrong color, Brassy!!
PUBLICADO POR:
Deborah J.
mayo 14, 2016
It was dark red instead of a light/med Auburn & very brassy, didn't cover the little white/gray I have or my roots, in fact it made them darker. & YES, I followed the correct steps & times.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Deborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Peggy E.
mayo 14, 2016
Not what it used to be
PUBLICADO POR:
Peggy E.
mayo 14, 2016
When I first started using this hair color, I was thrilled with the product. It was a 2 step process then and worked better than any color I'd ever used. Step 2 was a wonderful serum-like liquid that made my hair soft and glossy. The gray was covered for 8 weeks. Without notice, the step 2 glosser was no longer included with the hair color but available if you paid extra for it. Also, unfortunately, my gray didn't stay covered for any more than 3 weeks. Very disappointing
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Peggy - Thank you for sharing your feedback with us. We apologize for the confusion caused by the gloss bottles, you are still fully able to order the additional second bottle if you feel that your ends are looking drab. For the root coverage, your hair may now be growing faster or, as your hair continues to turn gray, may be becoming more resistant to color. eSalon is prepared to adjust for these types of changes if they need to be made. Changes to your orders can be requested when you place an order, send and email, or give us a call.
PUBLICADO POR:
Amy R.
mayo 14, 2016
uneven coloring
PUBLICADO POR:
Amy R.
mayo 14, 2016
In my order I told them that my hair was resistant to color so I assumed that they took that into consideration when making my formula and instructions. I followed the instructions completely and the only part of my hair that came out colored was the roots. Very disappointed.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Amy - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation.
PUBLICADO POR:
Christie E.
mayo 14, 2016
Didn't cover grey
PUBLICADO POR:
Christie E.
mayo 14, 2016
I like the overall colour, though I was hoping for a touch lighter. It mostly neutralized the red tones from the previous blend. I was a bit disappointed that I could still clearly see the grey strands, particularly by my ears.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Christie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
PUBLICADO POR:
Casey T.
mayo 13, 2016
Just OK
PUBLICADO POR:
Casey T.
mayo 13, 2016
I did not see any better results out of this hair dye then the store box dye. Color did not last 2weeks.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Casey - We are sorry to hear you did not see the results you were looking for. Upon reviewing your account, we see that we have received your feedback and, per our Satisfaction Guarantee, issued a refund for the cost of your color and notified your colorist to make adjustments if you try our service in the future. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Melissa W.
mayo 13, 2016
Lacked gray coverage
PUBLICADO POR:
Melissa W.
mayo 13, 2016
I liked the color but the gray coverage wasn't enough. Also the smell is horrible and the root treatment burned my scalp.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Melissa - We apologize that you were disappointed by the gray coverage, smell and burning sensation of your hair color order. We're always looking to improve our service and products, and truly value everything our clients say. To minimize the risk of an allergic reaction, we strongly recommend always performing a skin allergy test. It is possible for a sensitivity to hair color to develop over time.
PUBLICADO POR:
Michele E.
mayo 13, 2016
Not gray coverage
PUBLICADO POR:
Michele E.
mayo 13, 2016
Love the color, but the silver comes back to soon
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Michele - We’re sorry that your silver hair reappeared sooner than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Malinda M.
mayo 13, 2016
It didn't take.
PUBLICADO POR:
Malinda M.
mayo 13, 2016
I went to a hair dresser to fix my hair. Your color messed up my hair.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Malinda - Thank you for your feedback. We apologize for the disappointing experience you had with your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and truly value everything our clients say.
PUBLICADO POR:
TC M.
mayo 13, 2016
Horrible to use
PUBLICADO POR:
TC M.
mayo 13, 2016
The product was so runny it dripped everywhere. This was by far the most difficult product to use. I am not going to use this ever again.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
TC - We’re sorry that you were disappointed with your eSalon color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Linnea J.
mayo 13, 2016
coloring product
PUBLICADO POR:
Linnea J.
mayo 13, 2016
It doesn't cover the gray that well.
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Linnea - We are sorry to hear that the color didn't cover your gray as expected. You'll be happy to know that gray coverage is something eSalon can adjust fairly easily. Simply let us know on your next order that you'd like to make adjustments to your coverage. We look forward to delighting you in the future.
PUBLICADO POR:
Marsha W.
mayo 13, 2016
Makes your hair feel dry and unappealing
PUBLICADO POR:
Marsha W.
mayo 13, 2016
Feels really gross after final rinse. Feels like you need a whole bottle of conditioner to get it back to normal-Plus the color comes out darker than expected
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Marsha - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. We're always looking to improve our service and products, and truly value everything our clients say. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Theresa G.
mayo 13, 2016
Color didn't last
PUBLICADO POR:
Theresa G.
mayo 13, 2016
Color war great at first, but did not completely cover grays. Color has lightened, it's only been about two weeks and already need a touch up. This product is not worth 20.00. I paid half that at the beginning but will not be reordering will just go back to Walmart.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Theresa - We apologize that you did not receive the gray coverage you were looking for in your first order. We see that when you shared your feedback with us, your colorist made adjustments to your custom formula and we added a non-expiring free order credit to your account, per our Satisfaction Guarantee. We hope that you allow us the opportunity to deliver better tailored results for you in the future.
PUBLICADO POR:
Lauren H.
mayo 13, 2016
Not my favorite...yet.
PUBLICADO POR:
Lauren H.
mayo 13, 2016
I liked seeing the breakdown of the color I got. I liked how it was so personalized. I love the concept of it.
I think this color faded quicker than usual, my hair seems thirstier than it usually is, maybe that's common. I do have thicker hair so maybe i didn't have enought for total coverage.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Lauren - Thank you for sharing your feedback. We're glad to hear that you are enjoying the customized nature of our service. We see that you shared your feedback with your colorist, who adjusted your next order for you for improved results. Thank you again for your feedback!
PUBLICADO POR:
Carrie J.
mayo 13, 2016
Tough grey
PUBLICADO POR:
Carrie J.
mayo 13, 2016
I did my color last week and my gray is already out. I know I have tough gray around my face and that is why It didn't take.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Carrie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Becky C.
mayo 12, 2016
Coverage lacks
PUBLICADO POR:
Becky C.
mayo 12, 2016
The color I was sent does not stay well. I see strands of gray coming out. But the color is perfect!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Becky- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Diane T.
mayo 12, 2016
color was too dark
PUBLICADO POR:
Diane T.
mayo 12, 2016
No highlights ...sold color not the right shades for me. Tried two different shades..not happy with either.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Diane- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
marybeth M.
mayo 12, 2016
Love the color...doesn't last on my grays!
PUBLICADO POR:
marybeth M.
mayo 12, 2016
The color is great! You make it so easy to make adjustments so I end up with the perfect color. However, I've noticed over the last two times I've colored, that it is no longer lasting on my grays. Not sure why that is.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Marybeth - We’re sorry that you were unhappy with the gray coverage of your most recent orders. We see that your colorist reviewed your comments and adjusted the timing for your color to deliver results better suited to your needs.
PUBLICADO POR:
Janet H.
mayo 12, 2016
A lot of residue
PUBLICADO POR:
Janet H.
mayo 12, 2016
It took several trips to the shower to get all of the color out of my hair. It felt very heavy and hard to wash out of hair. I have colored my hair for 30 years and never had that problem before.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Janet - Thank you for your feedback. We’re sorry that your recent hair color left your hair feeling heavy. This heavy feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent this heavy coating.
PUBLICADO POR:
Vivian A.
mayo 12, 2016
Color is ok
PUBLICADO POR:
Vivian A.
mayo 12, 2016
Just that the problem is still there. Now I have to wait for the next shipment and my hair is just bad as it is. I think too much hair products for coloring it is messing my hair more. It is only been 2 weeks and I can already see gray hair showing and it's just upsetting.😟
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Vivian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Lisa W.
mayo 12, 2016
Not enough product
PUBLICADO POR:
Lisa W.
mayo 12, 2016
I was only able to do my roots when I purchased before I was sent enough to do roots and the rest of my hair very disappointed
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Lisa - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
PUBLICADO POR:
Gerrie M.
mayo 12, 2016
Who decided I needed RED hair I hate it
PUBLICADO POR:
Gerrie M.
mayo 12, 2016
Wrong color very ugly red don't send me anymore
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Gerrie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Emel S.
mayo 12, 2016
Custom Hair Colour
PUBLICADO POR:
Emel S.
mayo 12, 2016
eSalon is a brilliant brand with great packaging and smart business model. The dyes usually give a close result. However, the smell of the chemicals is very strong, it makes you worried and probably damages the hair. The colour did not last for too long either. I started to see white hair after 10 days. I was expecting my hair to be darker, closer to my original hair colour. It was nor dark enough, but was darker than before.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Emel - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. In addition to the necessary ingredients needed to add color to your hair, both our Permanent and Demi-Permanent formulations currently include conditioning agents such as vitamin E, B5 and aloe vera, to help soften and strengthen your hair. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joyce R.
mayo 12, 2016
Trying to get the RED out for months!
PUBLICADO POR:
Joyce R.
mayo 12, 2016
Somehow, whatever new color is made for me, I still get too much red and brass. Last go around it didn't cover my grays the way I wanted either.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Joyce- We’re sorry that you are not completely satisfied with your color results. We see that we have adjusted your recent order based on your request to best achieve your hair color needs. Again, we apologize that your color is still to red and did not provide the best gray coverage.
PUBLICADO POR:
Jolie N.
mayo 12, 2016
I love the color, but I had a reaction to the product
PUBLICADO POR:
Jolie N.
mayo 12, 2016
Towards the end of my treatment wait time my head started to burn. The color also didn't stick as well as the past, I noticed pesky grays that lost the color faster than normal. I love the color otherwise, but need to re-evaluate if it's worth the reaction to the product itself.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jolie- We apologize that you experienced a reaction during your hair color application. We have gone ahead and reached out to you regarding this matter and have also refunded you for your last hair color order. Again, we are sorry that you experienced an adverse reaction and did not get the best gray coverage.
PUBLICADO POR:
Stephanie S.
mayo 12, 2016
not even close
PUBLICADO POR:
Stephanie S.
mayo 12, 2016
It was brown... flat brown
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Stephanie - We're sorry that your hair color results did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Melody W.
mayo 11, 2016
Color was a bit dark
PUBLICADO POR:
Melody W.
mayo 11, 2016
I loved the fact that there was no offensive odor and the color applied very evenly. However, the color I requested wasn't exactly what I received, as the final outcome was much darker than I desired.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Melody - We’re sorry that you were unhappy with the results of your custom hair color. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
Maryellen C.
mayo 11, 2016
I think my request was either not clear or misunderstood
PUBLICADO POR:
Maryellen C.
mayo 11, 2016
Please cancel my membership. The color was much too red. It was as if my request was ignored. If anything, my hair was lighter and redder not darker and less red. Please cancel my membership. I am not interested in receiving any more shipments. I just read the guarantee. Please refund my last payment
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Maryellen- We apologize that your were not satisfied with your hair color. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Cheryl R.
mayo 11, 2016
Do not want discontinue please
PUBLICADO POR:
Cheryl R.
mayo 11, 2016
Please discontinue.. Did not like
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Cheryl- We apologize that your were not satisfied with your hair color. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Mindy M.
mayo 11, 2016
Terrible
PUBLICADO POR:
Mindy M.
mayo 11, 2016
It didn't change my hair color at all. I could still see a definite line at my roots. It didn't cover my gray and it DISTROYED my hair. I'm completely disappointed I this product.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Mindy- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Susan K.
mayo 11, 2016
This colour was too dark!
PUBLICADO POR:
Susan K.
mayo 11, 2016
This colour was too dark and dull
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Susan- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that you have already discussed your concerns with your colorsist and we have sent you out a complimentary reformulation per our Satisfaction Guarantee. We look forward to hearing your feedback once you try your reformulation.
PUBLICADO POR:
Jennifer L.
mayo 10, 2016
Not what I was expecting
PUBLICADO POR:
Jennifer L.
mayo 10, 2016
Unfortunately, I am not satisfied at all with my purchase. The color didn't last any longer than what I was purchasing in the store....roots started to show through again within 2 weeks. I get the same results for 1/3 of the price.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jennifer- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Marina D.
mayo 10, 2016
Allergy
PUBLICADO POR:
Marina D.
mayo 10, 2016
This product gives allergy + fading too quickly...
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Marina - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, a representative refunded you in April for your last order.
PUBLICADO POR:
paula R.
mayo 10, 2016
Good product..wrong color.
PUBLICADO POR:
paula R.
mayo 10, 2016
The color is still too dark. And. pretty red. I just want dark blond. I like the product but not satisfied with the color.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Paula - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Barbara G.
mayo 10, 2016
Need shorter prep time
PUBLICADO POR:
Barbara G.
mayo 10, 2016
Process was more compliicated than my other hair color items purchased before. Want things simple, takes too long to color hair.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
PUBLICADO POR:
Patricia A.
mayo 10, 2016
Recent hair color purchase
PUBLICADO POR:
Patricia A.
mayo 10, 2016
Very disappointed with my color purchase. Instead of a dark blond (cool beige), I am now a redhead 😩!
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Patricia - We're sorry that your recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order is placed, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Maria O.
mayo 10, 2016
Still not the color I want
PUBLICADO POR:
Maria O.
mayo 10, 2016
I wanted to move more to blond, it has been lightened but I do not like the color, the difference is slight but the tint of it I am just not super happy with.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Maria - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tracy M.
mayo 10, 2016
Not quite what I wanted
PUBLICADO POR:
Tracy M.
mayo 10, 2016
My roots are off from my ends. I noticed the percentages on the bottle for my roots were more golden blonde and less copper and the ends has more copper... It didn't make sense to me when I read it and I used it anyway...,my hair is redder at the ends as the color was prescribed. I don't really like it unfortunately. I'm hoping the ends fade fast!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Tracy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Raquel B.
mayo 10, 2016
Disappointed
PUBLICADO POR:
Raquel B.
mayo 10, 2016
My hair only had a slight hint of color not even my husband notice. I'm disabled and was looking for a pick me up.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Raquel - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Gail C.
mayo 10, 2016
Good coverage. but a little messy.
PUBLICADO POR:
Gail C.
mayo 10, 2016
It lasts pretty long but it is watery and messy to apply.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Gail - Thank you for your feedback. We apologize that your custom color was watery and messy. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patti
mayo 9, 2016
much darker color
PUBLICADO POR:
Patti
mayo 9, 2016
I sent a photo with the color i wanted to get. But what i ended up with is a darker color. In fact, you all call it "Dark Blonde with copper". If you had just made the formula to be the color that was in my photo, i would have been happy with the product. But now I'm stuck with this darker color for months. Not happy.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Patti - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kimberly C.
mayo 9, 2016
Poor coverage
PUBLICADO POR:
Kimberly C.
mayo 9, 2016
This did not work for me. The solution stung my scalp when applied and the coverage of my gray roots was spotty and overall my hair barely looked like I had colored it.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Donna B.
mayo 9, 2016
Just did not care for color product is very good but unless you are one ome no o
PUBLICADO POR:
Donna B.
mayo 9, 2016
Would not use again
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Donna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Vaishali F.
mayo 9, 2016
love color but didn't last
PUBLICADO POR:
Vaishali F.
mayo 9, 2016
The color was great but after 1 week, I'm seeing gray!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Vaishali- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Elaine E.
mayo 9, 2016
Too brassy
PUBLICADO POR:
Elaine E.
mayo 9, 2016
The color is too close to the mistake color and not close enough to my natural color as depicted in the photo with the long hair. :( I don't like it.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Elaine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
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