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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Susan K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that our color caused you an allergy. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
shaundra A.
diciembre 12, 2019
Horrible color, multiple horrible colors
PUBLICADO POR:
shaundra A.
diciembre 12, 2019
UPDATE: Filed complaint, sent another horrible product (should've been supplied 1st time) that I DID NOT WANT. Had cancelled after 1st disaster-NOW I'M RECEIVING MORE SHIPMENTS. I HATE THIS SCAM COMPANY THAT RUINED MY HAIR. I want unenrolled and money returned. DO NOT USE THIS COMPANY. What a disaster. Had light copper/orange hair (pictures provided), asked for same..and no burgundy/coppers. This apparently means mahogany and dark red to Esalon. Shocker, it’s burgundy/dark pink/brown. Roots horrible pinkish burgundy, rest of hair (not enough solution to cover) streaked, dull, and, yup, dark burgundy. Additionally, hair fell out in chunks. Washed several times to tone horrible red, only half lightened. Event coming up, what a nightmare. Can’t discuss with esalon, as customer service unavailable or closed during operating hours x3 days. Clearly didn’t read my color requests, easier to use box salon. At least can gauge colors. Horrible, ugly, false advertising. Looks cheap, dull, dry, splotchy, and tacky color. No copper tones whatsoever.
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PUBLICADO POR:
Pam D.
diciembre 12, 2019
Too Red
PUBLICADO POR:
Pam D.
diciembre 12, 2019
Every colour I have had I have asked that a little more ash should be added to get rid of the red. This last colour was redder than ever and I shall not have any more. I can buy colours in the supermarket that go too red on me. Shame.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Pam D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lindsey M.
diciembre 12, 2019
Completely unsatisfied
PUBLICADO POR:
Lindsey M.
diciembre 12, 2019
I was really looking forward to receiving this product I was pretty excited. It burned my scalp it was extremely strong way stronger than any box kit I've ever had from the store I couldn't breathe I had to open all my windows which really didn't help since it was raining out my color came out dull and disgusting the ends were lighter than the rest of my hair which I've never experienced. I will not be purchasing this product again. I did go and buy argan oil developer and argan oil hair color from Sally Beauty Supply and it is the best I have ever used. No burning no disgusting smell no ammonia. Thanks for nothing I will say I'm very grateful that the other hair dye Argan Oil saved my hair after using your product otherwise I'd be demanding my money back. I didn't take any photos cuz who the heck wants to take a photo of themselves looking like that. I just quickly wanted it gone. I understand I may be the exception to the rule and other people may love this product and I think that's great and I'm happy for them and I'm sad that it didn't work for me. The idea of mail-order hair color is great so from now on I will order mine from Amazon and it'll be the argan oil that I prefer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color process and end result. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Meg B.
diciembre 12, 2019
Had trouble washing it out
PUBLICADO POR:
Meg B.
diciembre 12, 2019
I like the color and the packaging but the solution was waxy in my hair and it took me 3+ washes to get it out. I had to use a harsh shampoo and really lather up. Rinse and repeat X3 and finally I was back to normal.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Meg B. - We’re so sorry to hear that you were disappointed by the texture of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer F.
diciembre 12, 2019
Still to dark!
PUBLICADO POR:
Jennifer F.
diciembre 12, 2019
I’m letting my gray grow out! Difficult to find the correct color. It is too dark and brown to go with my blonde red. I need it To be a lighter red with some silver.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jennifer F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leah H.
diciembre 11, 2019
Disappointed
PUBLICADO POR:
Leah H.
diciembre 11, 2019
I was really excited to use it because I’ve heard really good things but I followed the instructions to a t and there was no change in my hair! I’m happy to provide a photo of before and after as I really would like my money back ☹️
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Leah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we've emailed you to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Catherine P.
diciembre 11, 2019
Love the easy all inclusive coloring package but...
PUBLICADO POR:
Catherine P.
diciembre 11, 2019
My hair lacks shine. The color looks dull and I get grays in less than 4 weeks.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Inge H.
diciembre 11, 2019
Custom color
PUBLICADO POR:
Inge H.
diciembre 11, 2019
Not red enough
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Inge H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Annie S.
diciembre 11, 2019
Very Disappointed - Color was much darker than in photo
PUBLICADO POR:
Annie S.
diciembre 11, 2019
I did all as instructed and set my timers right. The end result was a much darker color than the photo.
The result was supposed to be a Dark Strawberry Blonde But ended up with a Mocha Cinnamon color - can’t wait to re-color and get rid of this ugly color now on my hair!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Annie S. - We’re so sorry to hear that our color didn't meet your expectations. We will work with you to meet your hair color goals because our eSalon Color Happiness Guarantee is something we always stand behind. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kyuana P.
diciembre 11, 2019
It was OK
PUBLICADO POR:
Kyuana P.
diciembre 11, 2019
It showed a slight tint but results eye not like I would have wanted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kyuana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachael B.
diciembre 11, 2019
Impossible customer service!
PUBLICADO POR:
Rachael B.
diciembre 11, 2019
I have canceled my account multiple times three to be exact and yet you still charge me. Very convenient that when you call the customer service line you are temporarily closed. PLEASE CANCEL AND DO NOT SEND ANYMORE ORDERS.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Rachel - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please check your inbox for further information, and, please, let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda K.
diciembre 11, 2019
Color doesn't last
PUBLICADO POR:
Linda K.
diciembre 11, 2019
The red falls out of my hair within a couple of weeks and the entire color goes drab within a month.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Linda - We never like to hear that our customers are unhappy with their color! We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Gina B
diciembre 11, 2019
Too Red instead of a soft blonde
PUBLICADO POR:
Gina B
diciembre 11, 2019
Tried 2 times this time and getting redder, have the tints and nothing seems to take the red out. It’s a strawberry blonde now and dislike it very much. I will stop for now and pull the color out and add the color I need. But Thank you. It’s just not working, like it used to with the lightest blond. I have tried to explain but noticed no change. So thank you 😊
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Gina B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patti D.
diciembre 10, 2019
Too much RED
PUBLICADO POR:
Patti D.
diciembre 10, 2019
I have been trying to change my hair to Medium Blonde (Ash). I have used the kits you sent me except for the highlights. I don't want to put blonde highlights over red hair. I am sure that the red is from my medication. Do you have any other ideas for me.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Patti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kim D.
diciembre 10, 2019
Cancel
PUBLICADO POR:
Kim D.
diciembre 10, 2019
I want this account canceled.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kim - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lydia C.
diciembre 10, 2019
Still not the color I'm wanting.
PUBLICADO POR:
Lydia C.
diciembre 10, 2019
My hair is still coming out that copper color.. I just don'e like how it looks at the end. It's disappointing because my hair feels so soft and looks so shiny after, that I wish the color would turn out!:(
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lydia C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Melanie B.
diciembre 10, 2019
Did not cover the gray as I needed it to.
PUBLICADO POR:
Melanie B.
diciembre 10, 2019
Aside from the color being too light, which I assume eSalon can do, the color did NOT cover the gray. This is the reason why I started going to a salon years ago to get a better product that covered my stubborn gray as opposed to the L'Oreal or similar you can get at the grocery store. We'll see if they can improve on that, but I'm skeptical.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Melanie - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharon D
diciembre 9, 2019
It was okay
PUBLICADO POR:
Sharon D
diciembre 9, 2019
The color didnt stay long i know if i was not right shampoo but it was alright.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Sharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rachel D.
diciembre 9, 2019
Unsatisfied/disappointed
PUBLICADO POR:
Rachel D.
diciembre 9, 2019
Didn’t cover my grays
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rachel - We are sorry to hear that your gray's were not covered. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Corinne C.
diciembre 9, 2019
Couleur
PUBLICADO POR:
Corinne C.
diciembre 9, 2019
Tres jolie couleur mais au bout de 4 shampoings les cheveux blancs de nouveau visible
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Corinne C. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. L'équipe eSalon
PUBLICADO POR:
Mary B.
diciembre 9, 2019
Color nice but seems to dry out my hair
PUBLICADO POR:
Mary B.
diciembre 9, 2019
My hair has always been oily but the products have dried out my hair too much
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Mary B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. Your eSalon Team
PUBLICADO POR:
Emmanuelle L.
diciembre 9, 2019
Balayage
PUBLICADO POR:
Emmanuelle L.
diciembre 9, 2019
Balayage râté pour moi. Cheveux trop long, Ce fut trop compliqué à faire. Je vais d'ailleurs, me faire couper les cheveux courts.
Emmanuelle
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Emmanuelle L. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Coffret Balayage. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider ! Vous retrouverez plus de détails dans l’e-mail envoyé. L'équipe eSalon
PUBLICADO POR:
Lorraine G.
diciembre 9, 2019
Unhappy
PUBLICADO POR:
Lorraine G.
diciembre 9, 2019
This color set made my whole head of hair feel very waxy and greasy. It took two washes to get my hair back to normal. I followed the directions exactly and I have never experienced this in my life. I will ask for a refund and also cancel future shipments.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lorraine - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair felt this way after coloring. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Susan F.
diciembre 8, 2019
Don't expect a true customization
PUBLICADO POR:
Susan F.
diciembre 8, 2019
Be prepared to think thru the process for yourself. Its advertised they work with you and give u direction but they do not. I bought into this theory now my roots are one color and the length of my hair is another.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Susan F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team
PUBLICADO POR:
Kim S.
diciembre 8, 2019
Custom color set
PUBLICADO POR:
Kim S.
diciembre 8, 2019
The color is wonderful. My hair is very thick and curly. I did not have enough with just one bottle. There was no way to get another bottle while doing my hair. I have always used two bottles when coloring my hair. Disappointed with amount. Would love to be able to get a bottle this is a little bit larger.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kim S. - We’re so sorry to hear that you were disappointed by the amount of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. Your eSalon Team
PUBLICADO POR:
Jennifer S.
diciembre 8, 2019
Not what I asked for or needed
PUBLICADO POR:
Jennifer S.
diciembre 8, 2019
Too brown
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jennifer S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Your eSalon Team
PUBLICADO POR:
Vivian H.
diciembre 7, 2019
Nicht was ich erhofft hatte
PUBLICADO POR:
Vivian H.
diciembre 7, 2019
Ich habe Esalon auf Grund seiner guten Bewertungen ausprobiert und muss sagen ich bin unheimlich enttäuscht. Die Haarfarbe ist weder so rausgekommen wie gewünscht( viel rötlicher als aschbraun erwarten lässt) noch wurden meine grauen Haare abgedeckt. Ich färbe oft Zuhause zwischen den Friseurbesuchen, die Farbe aus der Drogerie ist oft zu rötlich und deckt die grauen Haare nicht ab aber für 5 Euro erwarte ich auch nicht mehr. Für 25 Euro allerdings schon. Schade hatte echt gehofft eine Alternative gefunden zu haben.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vivian H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheit-garantie- und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Magna S.
diciembre 7, 2019
Grey
PUBLICADO POR:
Magna S.
diciembre 7, 2019
I followed very carefully the steps by step instructions on how to cover my grey hair and at the end on how to use the leftover but apparently my grey hair wasn't covered. The color on my grey hair became light brown.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Magna S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Your eSalon Team
PUBLICADO POR:
Azariah J.
diciembre 7, 2019
My color exploded
PUBLICADO POR:
Azariah J.
diciembre 7, 2019
It was sitting in room temperature and exploded and started bubbling
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Azaiah J. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! Your eSalon Team
PUBLICADO POR:
Beth D.
diciembre 7, 2019
Horrible
PUBLICADO POR:
Beth D.
diciembre 7, 2019
I bought a custom brown color and highlights. It turned out awful!!!! Now I have orange streaks in my hair even after the toner. I will never buy from you again!!!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beth D. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mindy A.
diciembre 7, 2019
Wrong color!
PUBLICADO POR:
Mindy A.
diciembre 7, 2019
Kit was nice and customer service was great! Except it took 7days to finally ship and the color was way to dark . The shampoo and conditioner was not enough and not good quality.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Mindy A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team
PUBLICADO POR:
Jenn R.
diciembre 7, 2019
Not as good as it appears
PUBLICADO POR:
Jenn R.
diciembre 7, 2019
This color is not any better than a great many drugstore brand hair colors. The color they show in video was done in a salon. They sent a "free" one with my original order but it must have been a "one off" mix!! I need to get a brown color at the store to cover up the orangey red I was left with!! (Took pix but cannot post here) It also does NOT cover grey. I still have a lot showing. Sorry but this is not worth the money.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jenn R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Your eSalon Team
PUBLICADO POR:
Lia H.
diciembre 6, 2019
Gray coverage
PUBLICADO POR:
Lia H.
diciembre 6, 2019
Little disappointed this time as the gray coverage wasn’t good enough to cover the gray. The gray roots didn’t come out with the same color, it’s about three shades lighter than the rest of my hair. I would like the roots to blend in with the rest of the color. I will give it one more chance.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Lia - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists will adjust your formula! Please keep your eyes out for an email from us shortly. Thanks again for your feedback!
PUBLICADO POR:
Rachel H.
diciembre 5, 2019
Lovely colour but really difficult to wash out
PUBLICADO POR:
Rachel H.
diciembre 5, 2019
I really like the colour I have achieved with the dye however washing out the dye is impossible as it goes very gluey and takes about 5 shampoos over 2 days to get it all out.
Real shame as I really want to keep using it for the colour!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
susie W.
diciembre 5, 2019
Color changed
PUBLICADO POR:
susie W.
diciembre 5, 2019
I did the first color that I ordered and it looked good after a couple of washes-
the 2nd order came, I followed the same instructions, and my hair is very ashy- I do not like it -
I don't know what went wrong
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Susie - We never like to hear that our customers are unhappy with their color! We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Susan L.
diciembre 5, 2019
My color was changed
PUBLICADO POR:
Susan L.
diciembre 5, 2019
I explained that I like dark underneath and a light color on top, I didn't get that look at all . My color was light and it didnt have dark underneath at all. My hair color is black but I always go med. Brown. The copper they sent wasn't for me didn't like it
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We'd love to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sabine W.
diciembre 4, 2019
Keine korrekte Farbanpassung
PUBLICADO POR:
Sabine W.
diciembre 4, 2019
Leider ist mein grauer Ansatz heller geworden als die Längen. Auch die dritte Farbanpassung war nicht optimal. Schade
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine W. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Deb M.
diciembre 4, 2019
Can’t get it right
PUBLICADO POR:
Deb M.
diciembre 4, 2019
My color has been wrong since day 1. I uploaded the color (pic from FB) and the name that I obtained from Facebook and an esalon rep on messenger. I emailed the pic and name as we’ll order 1 wrong, called and emailed again, sent pic and name, again WRONG. 3rd time uploaded and email name and pic and called over 5 times since day 1, STILL WRONG. I’ve asked for a manager 2x still waiting on the 2 calls. There have been at least 5-6 calls and 10 emails, multiple uploads of the color and name. Can get it right and it’s the customers fault. That’s how they make you feel. No apology, no expedited shipment. I used the 2nd color they sent mistake too dark. They have never said why they can’t get me what I want. And still haven’t given me what I want. Why?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deb - We truly appreciate your feedback. We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
marie-therese Q.
diciembre 4, 2019
pas ok pour mon attente
PUBLICADO POR:
marie-therese Q.
diciembre 4, 2019
ne correspond car je suis obliger acheter une couleur a cote car je suis obliger de refaire la couleur tout les 15 jours donc trop cher pour moi
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
marie-therese Q. - Nous sommes désolés d’apprendre que les résultats de votre coloration vous déçoivent. Notre garantie eSalon Coloration heureuse est primordiale pour nous, et nous souhaitons tout faire pour que vous réalisiez vos objectifs couleurs. Nos experts coloristes vont entrer en contact avec vous par e-mail et seront heureux de vous aider dans ce processus.
PUBLICADO POR:
Keasha N.
diciembre 4, 2019
It didn't cover my roots and the colors don't match...
PUBLICADO POR:
Keasha N.
diciembre 4, 2019
I colored my roots around the beginning of November and the color didn't totally cover my roots and the color that it did deposit, didn't match the rest of my hair....overall, I'm not thrilled with this. It's not the worst, but certainly not the best. I may do one more order to give another chance, but will likely cancel afterwards.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Keasha - We’re so sorry to hear that the results of your color application were uneven. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tammy M.
diciembre 4, 2019
Just Okay
PUBLICADO POR:
Tammy M.
diciembre 4, 2019
Color is okay...not as dimensional as I would hope.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tammy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Charlène M.
diciembre 4, 2019
Vraiment déçue
PUBLICADO POR:
Charlène M.
diciembre 4, 2019
Je suis vraiment déçue. Je n'ai pas reçu ma couleur en entier ! J'ai reçu deux étapes deux ! Dont une pas à mon nom ! J'ai donc une couleur inutilisable ! Jusque là ce n'est pas si grave. Mais malgré plusieurs messages, je n'ai aucune réponse du service ! L'erreur est humaine mais refuser de l'admettre et de proposer une solution est juste tellement décevant ! Bref je ne ferai plus appel aux services de ce site ! Notre satisfaction n'est pas du tout leur priorité !
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Charlène - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires.
Nous sommes désolés de cette erreur et de tout inconvénient causé par cette situation ; nous serons ravis de vous aider. En examinant votre profil, nous constatons que nous avons répondu a votre message. Veuillez vérifier vos emails, nous nous vous enverrons un autre email pour remédier à la situation.
PUBLICADO POR:
Patricia C.
diciembre 4, 2019
Disappointed by Esalon!
PUBLICADO POR:
Patricia C.
diciembre 4, 2019
I placed with Esalon, until now 29 orders consisting of 1 bottle of color and 1 bottle of conditioner. For these purchase, my bill was $31.99 which included free shipping. I was then satisfied with the products and with their prices.
Suddenly this bill jumped to $40.49!
I am disappointed. So, I am cancelling the purchase of the conditioner from this day forward. And I am planning to find another supplier very soon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patricia - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa S.
diciembre 3, 2019
Washes out after 3-4 washes
PUBLICADO POR:
Melissa S.
diciembre 3, 2019
Very disappointed, color washed out after 3-4 washes both time I tried it.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Melissa S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Keep an eye on your inbox for more details. Your eSalon Team
PUBLICADO POR:
Patti P.
diciembre 3, 2019
The color kit is great! Did not like the highlight kit.
PUBLICADO POR:
Patti P.
diciembre 3, 2019
Love the color and it is easy to use. The highlight kit did not work. It did not change my hair color at all so it was a waste of money for me.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Patti P. - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the outcome you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rosario P.
diciembre 3, 2019
Not what was promised
PUBLICADO POR:
Rosario P.
diciembre 3, 2019
Had wanted a lighter shade and it was darker than the one sent before!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rosario - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
BrassyBroad
diciembre 3, 2019
Orange+orange×100
PUBLICADO POR:
BrassyBroad
diciembre 3, 2019
I turned out completely orange it was awful I hated it I will never use that product again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
BrassyBroad - We're truly sorry that our Made For You did not come out as you expected. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Teal L.
diciembre 3, 2019
Had a few issues with this color set
PUBLICADO POR:
Teal L.
diciembre 3, 2019
I’ve been using esalon for about two years now, and overall I’ve been very happy. The color always looks great, and I’ve been really loving the highlight set too.
However, this last one did not go well. Firstly, the dye had a nasty fishy smell to it (a card in the box said there was a new formulation, so I’m guessing that’s why). Not a huge deal, but just kind of gross.
My main problem however, is that when I washed the dye out of my roots at the end, it must have stained my highlights on the way out because they’re now almost completely covered up! I’ve touched up my roots with highlights a number of times before with no issues, so I’m guessing it might have something to do with the new color formulation as well. Really disappointing as I loved the highlights. :(
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Teal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Veronica D.
diciembre 2, 2019
Not very cool--warm tones were streaking.
PUBLICADO POR:
Veronica D.
diciembre 2, 2019
This product came out much warmer than I had hoped. Permanent color is also super damaging and my ends are fried after this color.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Veronica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leeanne E.
diciembre 2, 2019
Worst then the rest
PUBLICADO POR:
Leeanne E.
diciembre 2, 2019
This color was way off. Worst then the rest. My hair is more brown then ever. After 3 tries to get it right I give up ordering online. I would rather pay the salon price which after shipping and fixing what you guys do wrong to my hair is actually cheaper!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Leeanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Darlene N.
diciembre 2, 2019
The color is drab
PUBLICADO POR:
Darlene N.
diciembre 2, 2019
] I ordered a blond with no golden colors in it but it's not the color that I wanted I have sent multiple messages and I'm still getting the same color I get light blonde with pearl I wanted more of a Platinum blonde I am not satisfied with the color that I'm getting if you could give me like a platinum blonde or something lighter with highlights I will keep ordering if you can't do that and I'm not trying to be hateful or sarcastic I don't want any more orders but I would like to give you another chance on a platinum blonde thank you
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Darlene N. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Debbie W.
diciembre 2, 2019
The color was not what I wanted
PUBLICADO POR:
Debbie W.
diciembre 2, 2019
I love the color shampoo I do not like the hair color
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Debbie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team
PUBLICADO POR:
Allison J.
diciembre 1, 2019
Great service
PUBLICADO POR:
Allison J.
diciembre 1, 2019
Did not cover my greys unfortunatly, but i gotta say the hair that it did cover was the exact color i wanted, lol. So im half and half on this one.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Allison - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula! Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alicia R.
diciembre 1, 2019
Fried my hair!!!!
PUBLICADO POR:
Alicia R.
diciembre 1, 2019
I'm going to have to get 6 inches cut off!!!!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Alicia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Nikki S.
diciembre 1, 2019
Takes on red undertones
PUBLICADO POR:
Nikki S.
diciembre 1, 2019
After a couple weeks, the color takes on more reddish undertones
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Nikki - We apologize that your hair color wasn’t what you expected. We would love to work with you to adjust your formula for your upcoming order; our Color Experts have contacted you via email. Keep an eye on your inbox for more details.
PUBLICADO POR:
zanna K.
noviembre 30, 2019
Bad color
PUBLICADO POR:
zanna K.
noviembre 30, 2019
The brown I ordered turned my entire head orange/red! After one wash the ends were blonde again and the rotors were orange
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Zanna K. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittany M.
noviembre 30, 2019
Hate it.
PUBLICADO POR:
Brittany M.
noviembre 30, 2019
Worse experience of my life. Not good communication. Never hated my hair more.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brittany M. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your result. Upon reviewing your account I can see that an email was sent to you regarding this matter. I will however reach out to you via email again to discuss this further, and see what we can do about remedying this. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sharon W.
noviembre 30, 2019
Didn’t cover my grey’s
PUBLICADO POR:
Sharon W.
noviembre 30, 2019
I won’t be buying this again, was a great idea but didn’t come close to covering my grey hairs.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sharon - We’re sorry to hear that your hair color is not covering greys as expected. We've received your comments, and we'd love to adjust your formula to for your next color order to deliver results better suited to your needs. Our Color Experts have contacted you via email; please check your inbox for more details.
PUBLICADO POR:
Lori R.
noviembre 29, 2019
I wanted to like it
PUBLICADO POR:
Lori R.
noviembre 29, 2019
Not sure if it was the formula or the color but this color left a cheap looking tint to my hair :( I definitely have to go dark to try to fix this
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lori R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
El badri F.
noviembre 29, 2019
Arnaque
PUBLICADO POR:
El badri F.
noviembre 29, 2019
Vous prelevez un abonnement sans que la personne soit aucourant
Alors que je pense effectuer un achat poctuel
Payer une coloration 25 euros c est enorme
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
El badri F. - Merci de nous avoir contactés. eSalon offre plein d’options pour vous. Si vous passez commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraisons automatiques au moment de la validation de la commande. Vous pouvez aussi choisir l’achat unique si vous préférez commander une seule fois. L’un des avantages de notre Abonnement Couleur est la réduction de 20 % sur toutes les commandes. Il est sans engagement, vous ne payez que ce que vous commandez et vous gérez absolument tout : la fréquence de livraison, le report, l’annulation, l’ajustement de la couleur… Nous vous avons envoyé un e-mail pour vous expliquer plus en détail. Merci !
PUBLICADO POR:
Eun J.
noviembre 29, 2019
Adjusting color
PUBLICADO POR:
Eun J.
noviembre 29, 2019
Is it too late to change color? I like the first one.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Eun J. - Here at eSalon, we are always striving to create the best products possible. We have reached out to you via email to discuss this matter further, and see what we can do. Keep an eye on your inbox for more details.
PUBLICADO POR:
Audra B.
noviembre 28, 2019
color
PUBLICADO POR:
Audra B.
noviembre 28, 2019
The color was too dark... Sorry t
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Audra B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Stephanie W.
noviembre 28, 2019
It’s ok
PUBLICADO POR:
Stephanie W.
noviembre 28, 2019
I wanted one thing but what they gave me wasn’t exactly what I wanted. Plus the colour faded fast.
The shine & hair was good but I wish the colour lasted longer.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stephanie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bonnie R.
noviembre 28, 2019
I've asked to cancel and this company won't listen
PUBLICADO POR:
Bonnie R.
noviembre 28, 2019
I turned off my shipments, and it even says "restart plan". It's not even set to ship but keeps shipping.
This company is terrible.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bonnie R. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Just to confirm, your Colour Plan has been turned off. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie P.
noviembre 28, 2019
Good, but too light
PUBLICADO POR:
Jamie P.
noviembre 28, 2019
I really like this, but the color is a bit too light. I’ve never been able to find my true hair color in a bottle. I was hoping this would be different. I am disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jamie P. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedy this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jeff
noviembre 27, 2019
Still not there
PUBLICADO POR:
Jeff
noviembre 27, 2019
I want a light blonde overall, to match my natural color. We have been adjusting this, but the result is still darker than desired. It is now a medium blonde, at best. I wait over 10 weeks now between applications, in the hope that the next will be the desired result.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jeff - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia L.
noviembre 27, 2019
Nice for the first couple of weeks
PUBLICADO POR:
Julia L.
noviembre 27, 2019
The product is easy to use. Color looks great for the first 5 weeks and then mine faded to a reddish brunette.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Chantal P.
noviembre 27, 2019
No different than a box dye.
PUBLICADO POR:
Chantal P.
noviembre 27, 2019
Tried to go blonder. Always a mistake at home. Just made the colour darker, oddly.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Chantal P - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chris D.
noviembre 26, 2019
Color Red Review
PUBLICADO POR:
Chris D.
noviembre 26, 2019
I love the color but it is not lasting more than 2 weeks b4 I have to redye. Do not want to put that many chemicals on my hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Chris - We're truly sorry that your hair color did not last as long as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Hülya T.
noviembre 26, 2019
Farbe toll, für mich ungeeignet
PUBLICADO POR:
Hülya T.
noviembre 26, 2019
Vertrage die Farbe nicht suf meiner Kopfhaut. Kopfhaut schält sich seid dem colorieren. Schuppige Haare srid dem.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Hülya T - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Rachel M.
noviembre 26, 2019
Not what I expected
PUBLICADO POR:
Rachel M.
noviembre 26, 2019
I ordered a dark chocolate brown being that this is the color I both dye my hair with at home and what I ask for in the salon. I recieved my box and followed the directions exactly and yet when I finished my roots where a medium bright red and none of my gray was covered. Now I have to pay more to fix this. Will be cancelling my subscription. The shampoo was very pleasant.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Janet M.
noviembre 25, 2019
My hair was a mess
PUBLICADO POR:
Janet M.
noviembre 25, 2019
I put my colours on my hair. It went green at the top of my hair. It was very dry too. So had to pay out for a hairdresser. So i think i should stop using your colours has they all have make my hair dry
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Janet - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan M.
noviembre 25, 2019
Did not cover gray
PUBLICADO POR:
Susan M.
noviembre 25, 2019
Was hoping this would be a gentler hair color than drug store bought - it seemed to be, but unfortunately it didn’t do as good a job of covering my grey.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Susan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lauren S.
noviembre 25, 2019
Extremely Disappointed
PUBLICADO POR:
Lauren S.
noviembre 25, 2019
After watching Brad Mondo's video I was so excited to try this hair color, so I ordered it. I ordered dark brown golden mahogany, and it did nothing to my hair except mess it up. It made my roots turn lighter and did nothing to the rest of my hair. There is no mahogany in my hair what-so-ever, and that's what I was really excited for based on the picture. However, the kit was cute and easy to use, but I probably won't be ordering again unless my hair can be fixed.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Lauren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jaime G.
noviembre 25, 2019
Not full coverage on grey hair
PUBLICADO POR:
Jaime G.
noviembre 25, 2019
Didnt cover grey hair for long. Less then 2 weeks and my grey hair is back
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Jaime - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sharon H.
noviembre 25, 2019
Wrong color
PUBLICADO POR:
Sharon H.
noviembre 25, 2019
I was sent the wrong color. I wanted the red color that was brighter. This one is too dark
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Karin M.
noviembre 25, 2019
Highlighter turned hair blue/grey-Awful
PUBLICADO POR:
Karin M.
noviembre 25, 2019
color was fine but highlighter even following all directions exactly turned my hair blue/grey it was awful!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karin - We’re so sorry to hear that you were disappointed by the results of your Light Set kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda G.
noviembre 24, 2019
Pretty but sadly, not my color
PUBLICADO POR:
Amanda G.
noviembre 24, 2019
It was a pretty color, but for the money would have hoped for a closer match. I will try again.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cindy H.
noviembre 24, 2019
Leider nicht so geworden, wie erhofft.
PUBLICADO POR:
Cindy H.
noviembre 24, 2019
Leider ist der Ansatz wieder zu krass und die Spitzen und Längen gar nichts 😢 schade. Ich bin enttäuscht.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Cindy H. - Es tut uns leid zu hören, dass die Farbe Ihren Vorstellungen nicht entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Vielen Dank für Ihr Verständnis. Ihr Team von eSalon
PUBLICADO POR:
deborah K.
noviembre 24, 2019
poor quality
PUBLICADO POR:
deborah K.
noviembre 24, 2019
This is terrible hair color. It doesn't cover even after leaving it on for 45 minutes. I have had the color reformulated twice -- still terrible. The first order I received was great but after that they have all been horrible. Maybe it's a trick to get a person hooked on the plan - send one good bottle and all the rest are junk. Don't waste your money! This is a terrible product. Now after spending 45 minutes coloring my hair I have to do it again to cover roots. What a joke. I wish I had never been so stupid as to purchase this product. Don't believe the ads - it's a terrible product. I would give zero stars if I could.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Deborah - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jamie G.
noviembre 24, 2019
Did not touch my grays!
PUBLICADO POR:
Jamie G.
noviembre 24, 2019
I did everything it said. It didn't touch my grays at all. Just as bright as ever! Not happy
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jamie - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sihem B.
noviembre 22, 2019
Inexistant
PUBLICADO POR:
Sihem B.
noviembre 22, 2019
Je nai jamais reçu la commande
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Silhem - Merci de nous avoir contactés ! Nous sommes désolés d’apprendre que votre commande eSalon n’est pas arrivée chez vous. Nous vous avons envoyé un email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus de détails.
PUBLICADO POR:
sonia O.
noviembre 22, 2019
didn't like the color even if I'd use the same combination
PUBLICADO POR:
sonia O.
noviembre 22, 2019
I didn't like how my hair looks after this kit
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
EIP P.
noviembre 22, 2019
Never received it
PUBLICADO POR:
EIP P.
noviembre 22, 2019
I live in NC
Tracked the package leave NY to Las Vegas NV to ILL to PA? And then it noted that wasn’t logged in?
I guess I won’t get it in time for the wedding tomorrow(?)!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Eip - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Magaly G.
noviembre 21, 2019
Good but not enough
PUBLICADO POR:
Magaly G.
noviembre 21, 2019
Still having some hair very resistant to the color😓
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Magaly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Emily A B.
noviembre 21, 2019
Try #1
PUBLICADO POR:
Emily A B.
noviembre 21, 2019
First time for this all, trying to cover my gray. Was not happy with it, looked dull & dusty. But I will try again.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Emily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Peggy D.
noviembre 21, 2019
Doesn't cover the gray
PUBLICADO POR:
Peggy D.
noviembre 21, 2019
This color set looks good on the top layers but does not cover the gray hair underneath the top layers. When I wear my hair up, the gray really shows.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Peggy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sherry D.
noviembre 20, 2019
Way to dark
PUBLICADO POR:
Sherry D.
noviembre 20, 2019
I was not happy with the color. It was very dark for me and it does not look good
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Sherry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Amanda K.
noviembre 20, 2019
Color change
PUBLICADO POR:
Amanda K.
noviembre 20, 2019
I didn’t like the color I received. It didn’t seem to give a very good overall color or cover my grays well. The color did not seem to be a change from my previous color. It ended up leaving my color more golden/orangey rather than a dark chocolate brown that I wanted.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joleen S.
noviembre 19, 2019
Would have like it to be lighter
PUBLICADO POR:
Joleen S.
noviembre 19, 2019
I like the hair products to color my hair that I was sent. They smell better then store bought brands and the quality was good. But my hair turned out darker then the color I am use to and not so happy with that. My hair is usually much lighter when I color it
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Joleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sally S.
noviembre 19, 2019
I really wanted to like it
PUBLICADO POR:
Sally S.
noviembre 19, 2019
I’ve seen this is on social media for a long time and was very excited to try it. It fell far short if my expectations. I customized an icy darker auburn. I chose gray coverage. It didn’t cover my grays at my roots. But, the dye did change my root color. The rest of it? NOPE. So, my roots are a nice color, except grays are still visible, and my “ends”, which include all hair but the two inches around my crown, didn’t change one bit. I won’t purchase again.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sally - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristie S.
noviembre 18, 2019
Overwhelmed
PUBLICADO POR:
Kristie S.
noviembre 18, 2019
I have used this product twice before, loved it! But this last time the ammonia smell was so bad i was having a hard time breathing, i could not keep my eyes open they were burning so bad. I started to feel my head burning and i had to have my fiance come and help me get the color rinsed out of my hair. I dont understand if it is supposed to be the same mixture everytime then why would this happen? Cancelling subscription will not use again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristie - We're truly sorry that our Made For You customer color did not perform the way it previously has. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Shellie B.
noviembre 18, 2019
Very very unhappy
PUBLICADO POR:
Shellie B.
noviembre 18, 2019
I will be cancelling my subscription. I colored my hair last night and I have an appointment today to get this color stripped out of my hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shellie - We're truly sorry that our Made For Your custom color did not provide the results you expected. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aries L
noviembre 17, 2019
Déçue
PUBLICADO POR:
Aries L
noviembre 17, 2019
Contente d'avoir reçu le colis et hâte de faire la couleur. Malheureusement résultat final extrêmement déçue. Je suis brune foncé ayant l'habitude de changer de couleur étant passé du red wine à du cuivré pour revenir à ma couleur naturelle, j'ai voulu revenir au cuivré. Le résultat je suis tjs brune avec des reflets "cuivré". Les produits sont bien on se croit sortie du salon de coiffure mais la couleur pas au rdv. Vraiment déçue....
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aries - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos emails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Maryem E.
noviembre 16, 2019
Une grosse arnaque
PUBLICADO POR:
Maryem E.
noviembre 16, 2019
Ce site est une grosse arnaque. Vous êtes attirée par la promotion du pack à 10€ et vous vous retrouvez à souscrire un abonnement que vous n’avez jamais accepté et prélevé de 25€ par mois sans votre aval.
De plus la couleur ne tient pas bien. Elle commence à partir au bout du 2ème shampoing!
De plus je n’ai jamais reçu la dernière soit disant commande qu’on m’a facturé 25€ et le service client ne veut rien savoir. Et refuse de me rembourser!
Je vais signaler ce site à 60millions de consommateurs!
Je ne recommande pas de site!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Maryem - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre coloration. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente.
eSalon offre plein d’options pour vous : si vous passez commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraisons automatiques au moment de la validation de la commande. Vous pouvez aussi choisir l’achat unique si vous préférez commander une seule fois. L’un des avantages de notre Abonnement Couleur est la réduction de 20 % sur toutes les commandes. Il est sans engagement, vous ne payez que ce que vous commandez et vous gérez absolument tout : la fréquence de livraison, le report, l’annulation, l’ajustement de la couleur…
PUBLICADO POR:
Sherry D.
noviembre 16, 2019
Grey Coverage
PUBLICADO POR:
Sherry D.
noviembre 16, 2019
I was disappointed with the grey coverage of this product. Even though I followed all directions the grey hair was a red color and the rest of my hair was brown.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Sherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Hayley W.
noviembre 15, 2019
Did not go good
PUBLICADO POR:
Hayley W.
noviembre 15, 2019
I ordered ash blonde and now my hair is red... I had dirty blonde/light brown hair with blonde highlights before and now my hair is this red orange color
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Hayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jackie C.
noviembre 15, 2019
Fade-away
PUBLICADO POR:
Jackie C.
noviembre 15, 2019
The color was right but it faded after the first week.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jackie C. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. eSalon Team
PUBLICADO POR:
Donna A.
noviembre 15, 2019
Accountvanceld
PUBLICADO POR:
Donna A.
noviembre 15, 2019
Account cancel
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Donna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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