After surviving cancer, my hair changed to a bunch of gray. Not even your product will keep the grays at bay for an ample amount of time. I prefer not to put so many chemicals in or on my body now especially if the gray is going to come right back anyway. I will have to love where my hair is now.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Jennifer - We’re sorry that your hair color did not provide the coverage you expected. After surviving cancer, we completely understand not wanting to put more chemicals on your body. Again, we are sorry that you were unhappy with your color results.
PUBLICADO POR:
Yumi R.
septiembre 16, 2016
Slightly disappointed
PUBLICADO POR:
Yumi R.
septiembre 16, 2016
I have noticed that my hair color seems to wash out pretty easy. It's only been two weeks and I already need to color my hair. Not because of growth( my hair grows slowly) but because of fading.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Yumi - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Marilyn B.
septiembre 16, 2016
After 3 years, I give up on eSalon.
PUBLICADO POR:
Marilyn B.
septiembre 16, 2016
I have tried for 3 years to get eSalon to tone down the hair color so that my hair doesn't look red when I dye it. My hair has never been red, or even slightly reddish. Every single order has been followed up with a note to them that the dye turns my hair red. I give up! I don't have this problem at all when I buy Medium Ash Blonde from the drug store. I really wanted to make this work, or I wouldn't have tried for so long.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Marilyn - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Mandy H.
agosto 26, 2016
Not happy
PUBLICADO POR:
Mandy H.
agosto 26, 2016
I was so excited when I signed up with esalon as I color my hair regularly. I ordered this over a month ago and just recently used it. The root color didn't match the end color making it very noticeable. Rinsing the color out took a lot of time. Think I'll stick to my box of color from the store.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Mandy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Char
agosto 22, 2016
Product ok color NOT
PUBLICADO POR:
Char
agosto 22, 2016
Experience was ok but shade was DARK not Medium as requested. Definitely needed the stain remover pad which didn't work well -rubbed hard didn't even remove all as color very dark. I've colored for over 40yrs & never had trouble with removing color before. Thanks for your services. Color Save Shampoo was great.
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Char - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Marilyn A.
agosto 19, 2016
Too dark.
PUBLICADO POR:
Marilyn A.
agosto 19, 2016
I keep trying to get the color lighter. My hair is actually lighter than the formula they send.
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Marilyn - Thank you for leaving us feedback on your order. We apologize you were unhappy with your color being darker than expected. Upon reviewing your account, I was able to see that we reformulated your color to go lighter. If you should need any more changes made to your color, your colorist would be more than happy to make those changes!
PUBLICADO POR:
Liz K.
julio 29, 2016
made hair brittle
PUBLICADO POR:
Liz K.
julio 29, 2016
First off I have always dyed very light blonde and actually went darker than usual when i started using esalon. It made my hair very brittle and very susceptible to heat. I have used a straightener in the pass with the protective heat spray as to not damage my hair. Since I started to use ESalon i have had to cut my hair several times as it has burnt my hair n(I have not changed the heat setting) I actually tried to lower the heating but with the same results. my hair is fried, I do not understand this so i am taking a break from this color to repair my hair.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Liz K. - We sincerely apologize the color not only came up too dark, but that you feel that our product damaged your hair. Since your eSalon experience has been unsatisfactory, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
PUBLICADO POR:
Terri F.
junio 20, 2016
Didn't stay
PUBLICADO POR:
Terri F.
junio 20, 2016
The color washed away in 9 days and I used shampoo and conditioner , color boost. All from e.salon.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Terri- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Karen L.
junio 6, 2016
I asked for a plum and got even more red
PUBLICADO POR:
Karen L.
junio 6, 2016
I asked for my hair color to be adjusted to a more purple/plum hue instead of a red/burgandy. My first hair color was perfect to my natural color. I couldn't have been happier, if that was what I was looking for! When I received my color the 2nd time and saw the changes from the original, there was more red (by the percentages) I even called esalon to inquire about what the color numbers meant and the percentages. I explained that I wanted a more purple tone than red. The person I spoke with reassured me that red and blue make purple and it would come out like a plum/eggplant color instead of red (altho the color diagram did not reflect that). Needless to say my hair is now light brownish red than a deep burgandy or plum. Will see what the 3rd time brings.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Karen- We’re sorry that you were not 100% satisfied with your color results. Since the color did not turn out as you expected, we we see that your colorist has already adjusted your order based on your feedback. Again, we apologize that you were not totally satisfied with your experience.
PUBLICADO POR:
Nichole G.
mayo 23, 2016
Fried
PUBLICADO POR:
Nichole G.
mayo 23, 2016
Absolutely fried my hair. Feels like straw no matter how much I condition it. I followed the instructions to a t and I'm afraid I'm going to have to shell out more money to chop off the damage.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Nichole- We’re sorry that you were disappointed by the results of your color application and your hair felt damaged. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Kristin D.
mayo 12, 2016
My hair is still red
PUBLICADO POR:
Kristin D.
mayo 12, 2016
My roots are brown like I wanted but the rest of my hair is still red. So I still look like I need my roots done!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Kristin - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Catherine L.
mayo 9, 2016
BAD REACTION
PUBLICADO POR:
Catherine L.
mayo 9, 2016
Of course the pretty package comes, directions on top and I was eager to start. I NEVER had a reaction to the color at my high end salon before but as I put the first solution on my roots, my hair started to BURN like FIRE!! I didn't want to waste the $...but my scalp was burning red and after only 6 minutes a root application I had to rinse it out..... not only did the coloring product come out but so did A TON OF MY HAIR! My scalp was still burning 6 hours later lying in bed and today as it sits in a ponytail. MY SCALP STILL BURNS!!!
I would tell anyone to stay away from this product, the amount of ammonia was far above and beyond anything I've ever encountered before!!!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Catherine- We’re truly sorry to hear that you experienced a reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced a reaction, we have refunded you for this color and reached out to you with more details.
PUBLICADO POR:
Lily L.
mayo 5, 2016
Not the right colour and hasn't covered grey
PUBLICADO POR:
Lily L.
mayo 5, 2016
I asked for an ash light grey - what I get was quite a reddish-brown. I quite like the colour, but I wanted it as natural as possible- and my natural colour is not at all red.
The grey hasn't taken the colour either - at all.
What I do really like is the shampoo and conditioner!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lily- We apologize that your most recent order did not turn out as you expected.We see that you have already discussed our colour concerns with your colourist. Your colourist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colourist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a colour that will better suit your needs.
PUBLICADO POR:
Esther Edith S.
mayo 4, 2016
I do not like the final color.
PUBLICADO POR:
Esther Edith S.
mayo 4, 2016
The color final in my hair its so dar, look black, the color in the sistema look diferent.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Esther - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kristin S.
abril 30, 2016
Not so sure...
PUBLICADO POR:
Kristin S.
abril 30, 2016
Over time, this hair color has both bleached my hair & dried it out terribly. It feels like the diameter of the hair follicles are also wearing away... Need something less harsh & more color-depositing, not bleaching!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Kristin - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a credit to your account in the amount of your most recent purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Melissa K.
abril 25, 2016
there was no purple
PUBLICADO POR:
Melissa K.
abril 25, 2016
I wanted a color that was dark as my nature color is dark, but I was wanting to picking up the purple/ violet as I had lighten my hair so right now when I went back to my darker color would be the perfect time to do that. it did not do that it just went dark
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Melissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
sarah N.
abril 4, 2016
I liked it before it faded
PUBLICADO POR:
sarah N.
abril 4, 2016
Started to fade really quick and I only wash my hair once to twice a week with color treated shampoo and conditioner. I didn't think permanent would wash out like this did.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sarah - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Kathy J.
marzo 29, 2016
No one noticed!
PUBLICADO POR:
Kathy J.
marzo 29, 2016
This color was so close to my natural color, no one noticed either time when I colored my hair! I need to figure out how to change the color online, maybe have more pearl added?
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Kathy - We appreciate your review. We see that your colorist reviewed your comments and adjusted your custom formulation to a slightly lighter shade with increased pearl tones, as you requested. We hope to hear your feedback on this reformulation soon.
PUBLICADO POR:
Suneera S.
marzo 24, 2016
resistant greys
PUBLICADO POR:
Suneera S.
marzo 24, 2016
I have been using e salon hair color for a while now , but my greys have become resistant to color and the color wears off in couple days or doesn't cover to start with .please help .
Thanks
Suneera
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Suneera - We’re sorry to hear that you have been unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the gray coverage you are looking for.
PUBLICADO POR:
Lynda M.
marzo 24, 2016
Nice colour but applying two bottles was a faff
PUBLICADO POR:
Lynda M.
marzo 24, 2016
I applied this colour on my own but not being a hairdresser and having quite long hair I found it difficult to keep roots separate from lengths of hair. When I applied the second bottle I applied it all over the hair to ensure I had covered all the hair from roots to tips so that I didn't get a patchy result as I couldn't see very well the back of my head. It was a bit of a faff for me and I would prefer a one bottle application. The colour was lovely and the results were shiny and covered the little bit of grey that I have. A little on the dry side so a richer conditioner would be better for my hair. I do want to go gradually go a bit lighter for the summer so won't be getting this colour again.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Lydia - We apologize that your eSalon coloring experience was a bit difficult for you. When we prepare your order, our colorists want to make sure that you have enough color for a complete application based on your personal hair details. We hope to provide your next color application, and can work with you to adjust the formulation so it’s just right.
PUBLICADO POR:
Victoria R.
marzo 23, 2016
Color didnt take.
PUBLICADO POR:
Victoria R.
marzo 23, 2016
All the work (long process) and now I'm back to buying box dyes from grocery store!
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Victoria - We apologize that you were disappointed by the results of your color application. Since you expressed that you were unhappy, a member of our Color + Care Team reached out to offer a complimentary reformulation to better suit your needs. When you indicated that you did not want a reformulation, we processed the refund you requested instead. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Em B
marzo 16, 2016
Not quite dark enough
PUBLICADO POR:
Em B
marzo 16, 2016
Hoping my feedback helps with my next delivery and the results are closer to what I want
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Em - We're sorry to hear that your color came out lighter than you expected. We have received your request for a darker brown with deep red undertones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
JEANINE B.
julio 11, 2025
couleur
PUBLICADO POR:
JEANINE B.
julio 11, 2025
bonjour Jai bien reçue ma coloration mais ce n'est pas le blond que je désire
le produit est très bien dommage je désire un blond plus clair tirant sur le jaune clair si je peux vous envoyer une photo cela vous montrerais la couleur que je Desire merci cordialement
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PUBLICADO POR:
Ramona S.
julio 3, 2025
Angepasste Farbe
PUBLICADO POR:
Ramona S.
julio 3, 2025
Die neue Farbmischung trifft fast 100% meine Vorstellung. Es ist nur sehr schade, dass ich die Hälfte davon wegwerfen muss, weil für meine sehr kurzen Haaren die Menge viel zu groß ist.
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PUBLICADO POR:
racha D.
junio 9, 2025
la couleur
PUBLICADO POR:
racha D.
junio 9, 2025
La couleur est vraiment très belle cette fois, je suis très satisfaite du rendu et surtout de la couverture des cheveux blancs qui est excellente. J'utilise ce produit depuis longtemps et je n’ai jamais eu de problème.
Mais cette fois, j’ai malheureusement eu une mauvaise surprise : après avoir suivi toutes les étapes comme indiqué sur la notice (temps de pause respecté, application correcte, rinçage, soin...), j’ai perdu une quantité importante de cheveux juste après la coloration. J’ai même pris une photo tellement j’étais choquée, c’est la première fois que ça m’arrive avec ce produit.
Je ne sais pas si la formule a changé ou si c’était un lot particulier, mais ça m’a inquiétée. J’espère que c’est un cas isolé, car jusqu’ici j’en étais très contente.
Je poste cet avis pour partager mon expérience et aussi dans l’espoir d’avoir un retour ou une explication de la part de la marque.
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PUBLICADO POR:
Brooke C.
junio 7, 2025
Returning to best!
PUBLICADO POR:
Brooke C.
junio 7, 2025
I have a confession to make. I thought I would try L’Oréal Paris Colorsonic and put my eSalon order on hold for a few months. Big Mistake! Colorsonic was messy and the two closest color choices were either too dark or too light. I’ve been a a member of eSalon since 2012. I missed the control and the color specially formulated for me. I’m a SUPER FAN and love getting back to “my” color!!!!!
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PUBLICADO POR:
ABBY S.
junio 2, 2025
Excellent, natural color
PUBLICADO POR:
ABBY S.
junio 2, 2025
i have been a client of esalon.com for many, many years and have gone through numerous changes...i like this product, i like the way my hair feels after coloring, i like the outcome...what i don't like is that there is no option to either "pause" orders (there used to be) or even cancel...as i am now older, i want my grey to come through, but apparently esalon now traps you into a lifelong commitment, perhaps even intending to send product after death...customers have a right to easily leave subscriptions...esalon does not seem to think so
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PUBLICADO POR:
Connie C.
mayo 26, 2025
Color adjustment is better
PUBLICADO POR:
Connie C.
mayo 26, 2025
Very nice to work with this company. My updated color was better. Still not sure if it may need another adjustment. The product has an odor which is not intense, but stronger than I would like. Gray coverage is not great.
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PUBLICADO POR:
Claudia S.
mayo 19, 2025
Tolle Farbe
PUBLICADO POR:
Claudia S.
mayo 19, 2025
Allerdings waren die Mengen für Ansätze und Längen viel zu viel. Habe schulterlange Haare und musste von beiden Flaschen die Hälfte wegschmeißen. Sehr schade und zudem noch teuer. Von der Farbe bin ich begeistert, nur die Ansatz Farbe hielt nicht sehr lange.
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PUBLICADO POR:
Andrea K.
mayo 13, 2025
Sehr gut
PUBLICADO POR:
Andrea K.
mayo 13, 2025
Die Färbung ist schonend. Ich vertrage sie viel besser als Haarfärbemittel aus dem Drogeriemarkt. Die Lieferung ist zuverlässig. Ich finde allerdings, dass es relativ teuer ist, werde aber weiterhin dabei bleiben
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PUBLICADO POR:
Wendy K.
mayo 11, 2025
NAILED IT!!
PUBLICADO POR:
Wendy K.
mayo 11, 2025
I'm a natural redhead - well I used to be before the gray started. At any rate, it's not a typical red, but more of a copper/gold and it's been nearly impossible the last few years to find a stylist to get it right (my previous stylist retired). I tried an older formula (Wella) and it didn't color the gray well. I had tried eSalon once previously during Covid I think - decided to go back and see if they could fix this mess (another stylist left me with damage and hot roots). Mindy, my colorist, sent me my customized kit and NAILED IT! Absolutely PERFECT! Thank you so much! Highly recommend.
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PUBLICADO POR:
sharon H.
abril 19, 2025
So far so good
PUBLICADO POR:
sharon H.
abril 19, 2025
Love the color, very close to my color. My only complaint is that I wish it did a better job on my gray hair. It seems to have trouble covering my shorter sides. That is the reason for the 4 stars and not 5.
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PUBLICADO POR:
Jo M.
abril 14, 2025
New color
PUBLICADO POR:
Jo M.
abril 14, 2025
Color is beautiful, but, don't you hate buts.
Dark dark color.
You showed online a cherry cola as a new mixed color.
Because my hair is so dark do you think you could get this color for me?
If you cannot do I will be fine.
Cherry Cola was so beautiful.
Just let me know. I have moved my touchups to 6 weeks. Hair not growing fast right now
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PUBLICADO POR:
Judith A R.
abril 13, 2025
Love my color
PUBLICADO POR:
Judith A R.
abril 13, 2025
I love the color and all the additional features that are included. But, please, don't send three gloves inside of the fourth. I wasn't able to just put them on as quickly as usual. I had to work to get the fingers pulled out. I put them on twice and had to take them off to adjust the fingers.
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PUBLICADO POR:
liz V.
abril 7, 2025
Great color
PUBLICADO POR:
liz V.
abril 7, 2025
I've really enjoyed the Esalon hair color kit and have told friends about it. The color is very rich and flattering (Deep chestnut with red overtones) and the price cannot be beat. The only thing I would change is the amount sent. I find I'm only using about 1/3 of the bottle on my entire head. I don't like having to dump that much chemically-treated liquid into the trash.
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PUBLICADO POR:
Lisa A.
abril 5, 2025
Good product but wrong shade
PUBLICADO POR:
Lisa A.
abril 5, 2025
Product came quick and was simple to use but the color is lighter and got a tint of red to it and my hair is actually brownish black. That could been my fault for not picking the right color.
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PUBLICADO POR:
Petra Z.
abril 4, 2025
Farbe Hellbraun
PUBLICADO POR:
Petra Z.
abril 4, 2025
Habe heute die Haarfarbe ausprobiert. Zu nächst kam mir die Farbe sehr gelb vor. Dann nach dem Auftragen fast dunkelbraun/schwarz. War verunsichert und habe nach 20 Min bereits ausgespült. Aber das Ergebnis ist super. Nicht zu dunkel. Völig natürlich. Bin begeistert. Würde ich wieder kaufen aber mir ist der Normalpreis zu hoch. Schade.
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PUBLICADO POR:
Lola H.
marzo 31, 2025
Great color
PUBLICADO POR:
Lola H.
marzo 31, 2025
Great color except the grey roots were copper and the rest mahogany red. Add more red to the root color so roots are not orange and the rest red and will be good. Love the mohagany red
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PUBLICADO POR:
judy L.
marzo 26, 2025
Grey line coverage not the best
PUBLICADO POR:
judy L.
marzo 26, 2025
The custom color adjustment intends to cover better the grey line, but it still shows grey using this adjusted mix. That part of it, I am not pleased. However, I am pleased with the hair color dye overall result which didn’t make my hair look too dark. My hair did not feel dry using this mix.
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PUBLICADO POR:
Alexandra J.
marzo 26, 2025
Fast alles gut
PUBLICADO POR:
Alexandra J.
marzo 26, 2025
Die Farbe ist anfangs sehr dunkelbraun (hab mittelbraun bestellt), lässt aber nach ein paar Wäschen etwas nach. Die grauen Stellen hat es diesmal nicht so gut abgedeckt wie bei der letzten Farbe (Kupfer)... ansonsten alles paletti 🙂hoffe dass beim nächsten Färben die Ansätze besser werden 🙃
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PUBLICADO POR:
isabelle W.
marzo 26, 2025
Amazing
PUBLICADO POR:
isabelle W.
marzo 26, 2025
I had to test if it would stain my bath and it didn’t my hair looks and feels amazing. The only downside is my front roots are a copper colour I like the colour but not the best when I wanted red
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PUBLICADO POR:
Maryse L.
marzo 22, 2025
deçue
PUBLICADO POR:
Maryse L.
marzo 22, 2025
je suis deçue ,j'ai commande un blond cendre et je me retrouve avec des cheveux chatain fonce ,plus fonce que ma couleur naturelle; bref heureusement je n'ai pas pris un abonnement
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PUBLICADO POR:
Judy L.
marzo 21, 2025
Love my hair color!
PUBLICADO POR:
Judy L.
marzo 21, 2025
When my hair started turning white I could not get any color to hold. So I unhappily had to live with it.
eSalon came up with a formula that worked! I'm so grateful!
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PUBLICADO POR:
Alexandra T.
marzo 20, 2025
Leider nichts für mich
PUBLICADO POR:
Alexandra T.
marzo 20, 2025
Der Kundenservice hat auf meine Kritik super und schnell reagiert. Die Produkte, Pflege, Verpackung, Anleitung usw. waren große Klasse. Wirklich gut gemacht. Nur leider wurde mein Haar nicht - wie gedacht - heller. Ich habe mich nun für eine Aufhellung eines anderen Anbieters entschieden. Trotzdem; probiert es aus, ich habe es auf jeden Fall nicht bereut. Danke ans Team von eSalon 👍😊
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PUBLICADO POR:
Mary-Ann R.
marzo 14, 2025
I love the coverage.
PUBLICADO POR:
Mary-Ann R.
marzo 14, 2025
I expected the color to be just a little less red based on the picture of colors. But I love the coverage. It was easier than I expected to color my hair even though I had colored my hair in 2016/2017. Having the blue clips made it easier than using claws to hold my hair. I think I'd like my hair to more copper than red.
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PUBLICADO POR:
Monia C.
febrero 28, 2025
Très satisfaite
PUBLICADO POR:
Monia C.
febrero 28, 2025
Je suis très contente de cette découverte de site ( Esalon. Merci beaucoup pour vôtre magnifique travail et sérieux , j’avais beaucoup de mal à avoir une couleur marron, marron chocolat, on a fait un premier essai et quand ça a rien donné le contact et le retour du produit était très facile, ils m’ont renvoyé une nouvelle couleur et la! La surprise, ça commence à se voir , le roux commence à partir, peut être que la prochaine va être nickel 👌
Encore merci 🙏
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PUBLICADO POR:
Myrna M.
febrero 25, 2025
Color with Red Overtones
PUBLICADO POR:
Myrna M.
febrero 25, 2025
Color has red overtones and does not color temple roots and immediate areas. Color was placed first on the temple area roots with maximum time to let the color work. Two applications in 12 weeks. Used a generous amount both times.
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PUBLICADO POR:
Bev G.
febrero 23, 2025
Color
PUBLICADO POR:
Bev G.
febrero 23, 2025
Good color revive for me. I was disappointed that the kit did not contain the “bonus” free 2nd bottle of color for ends. Perhaps because I added a conditioner to my order which fit in the box, the free bottle was not enclosed. Could you please send the refresher kit?
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PUBLICADO POR:
Anna M.
febrero 23, 2025
Loved the colour combination was perfect tks
PUBLICADO POR:
Anna M.
febrero 23, 2025
I'm sorry to say I have to unsubscribe. I absolutely loved the colour combinations the colour was perfectly made. The bad news is I have a terrible itchy scalp and rashes all around the hairline I'm obviously have, had an allergy from the product.
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PUBLICADO POR:
Bev C.
febrero 16, 2025
Colour adjustment
PUBLICADO POR:
Bev C.
febrero 16, 2025
I sent a commentary to your rapport people over a week ago but did not receive a response. I was horrified to find my hair a beige after colouring out. I was looking for platinum blond and the removal of the yellow in my colour. While I understand how my request to remove the yellow may have led to ‘ash’ and or ‘pearl’ I did not anticipate the beige/blue I got. I was looking for a reversal method but I have since gone to the drug store to get my own as there was no support from you.
I request a refund for this colour as it was not what I expected and I have been a long time customer.
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PUBLICADO POR:
Patty C.
febrero 6, 2025
Great color self highlighting is impossible!
PUBLICADO POR:
Patty C.
febrero 6, 2025
I love the color, the customization and the way my hair feels after I’ve colored it. But my highlights were a disaster and I had to go to my stylist to recolor my hair after it turned my hair a bright orange! She said that even she was unable to highlight her own hair. You really need a specialist because without using foil it’s very difficult to limit the spread of the highlights. Also it’s impossible to see the back of your head. The highlighter also turned my hair a bright orange (with dark brown hair) even though I didn’t leave it quite as long g as recommended. Won’t be trying that again!
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PUBLICADO POR:
Raymonde M.
febrero 3, 2025
Great product
PUBLICADO POR:
Raymonde M.
febrero 3, 2025
Love the product because it meets all the requirement of not being tested on animals and is vegan. Unfortunately, with the tariff wars between U.S. and Canada I can no longer buy U.S. made goods. I have to look elsewhere or buy Canadian made to support my country.
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PUBLICADO POR:
Tamra S.
febrero 2, 2025
Not my shade
PUBLICADO POR:
Tamra S.
febrero 2, 2025
The color is too dark, more brown than red. I prefer an Auburn. It is hard to determine colors on the internet so no faults. I was hoping by the picture I sent it would have given a clearer idea as to the color I was looking for.
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PUBLICADO POR:
Mélanie B.
febrero 1, 2025
Pas mal
PUBLICADO POR:
Mélanie B.
febrero 1, 2025
Je suis mitigée. Je pensais que la couleur aurait plus de peps, par contre, une chose super positive c'est que je n'ai pas eu de démangeaisons épouvantables comme quand je vais en salon. Je viens de faire ma couleur, je vais voir comment elle tient dans le temps.
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PUBLICADO POR:
Andrea T.
enero 30, 2025
Coloration
PUBLICADO POR:
Andrea T.
enero 30, 2025
Die Farbe ist gut aufzutragen und hält was sie verspricht. Die Haare glänzen nach dem Färben schön. Bisher hat auch alles gut funktioniert. Beim ersten Mal hat es mit der Grauabdeckung nicht so geklappt, aber das ist jetzt ok. Nur die Änderung der Farbe hat beim ersten Versuch nicht geklappt. Bin gespannt ob es beim nächsten Mal klappt.
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PUBLICADO POR:
Kaline H.
enero 24, 2025
Haircolor shipping
PUBLICADO POR:
Kaline H.
enero 24, 2025
I pay for my color on the 3rd and I'm still sitting here waiting on my shipment of hair color why does it take so long to ship I'm discouraged by the time I get it I've got a skunk strip down the middle of my hair and the color doesn't take as well if it had been earlier than almost weeks after I pay for it tired of waiting may find another way this is ridiculous
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PUBLICADO POR:
Margarita L.
enero 18, 2025
Ich habe mein Packet noch nicht
PUBLICADO POR:
Margarita L.
enero 18, 2025
Die Farbe zur Grauabdeckung ist Klasse. Den Farbintensivierer kann ich nicht bewerten, leider habe ich das Päckchen noch nicht. Hermes ist nicht so schnell. Ausserdem dauert die Lieferung seit der Umstellung und Versand aus England echt lang.
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PUBLICADO POR:
Bett R.
enero 16, 2025
Still Love my custom blended hair color!
PUBLICADO POR:
Bett R.
enero 16, 2025
For years I have tried to cover my gray hair and maintain my natural hair color. Professional salons as well as most retail brands have not worked for me. The color of my hair always had tints of red or green and only lasted about two weeks, when my gray roots began to show. Rarely has it looked professional. I have now used eSalon for 10 months. After the first month, I talked with a color stylist about my concerns about coverage and the darkness of the color. The next month, called again, it was too light. I was sent, free of charge, a new color kit. Now after 20 years of searching, I finally have the perfect color, texture, and condition. My hair color lasts longer(due to the rich pigment in my blend). My hair has depth with various tones shining through. I am in awe of your products. I will always be an eSalon customer!
Update 2025;
Wow! Eight years later and I’m still absolutely thrilled with my custom hair color! 🎉 Despite my medical challenges affecting how I hold color and maintain that perfect blend, my amazing stylist has been right there with me through every medication change, helping me achieve the ideal look. Now, I'm exclusively using Esalon products for my hair, and I can confidently say I’ll never go back! 💖 Seriously, I’m all in!
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PUBLICADO POR:
Pia L.
enero 14, 2025
Farbe prima
PUBLICADO POR:
Pia L.
enero 14, 2025
Die Farbe war genau so wie per Wunsch angegeben. Hält auch lange.
Jedoch ist die Mischung sehr flüssig..
Es ist viel Farbe vom Kopf getroppft..
Klamotte, Handtuch und Fussboden wurden leider beschmutzt. Tropfen vom PVC gegen nicht mehr weg.
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PUBLICADO POR:
Jennifer S.
enero 7, 2025
Great service
PUBLICADO POR:
Jennifer S.
enero 7, 2025
I had a problem with my shipping and I didn’t get my first order but they made it right and replaced it and the colour is beautiful. I ordered it again, so I’m gonna give it a go
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PUBLICADO POR:
ashley T.
diciembre 21, 2024
Custom color set
PUBLICADO POR:
ashley T.
diciembre 21, 2024
Now I LOVE my beautiful color, it suits me so well and I have recommended Esalon to everyone who comments on it!!
The only reason I gave it 4 stars is because they don't send me quite enough color to cover my hair even tho I have expressed this many times to my color care specialist(s).
I wish they would increase the size of the bottles
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PUBLICADO POR:
Kathy P.
diciembre 19, 2024
Great color - dries hair
PUBLICADO POR:
Kathy P.
diciembre 19, 2024
I love the color! However, even after following all your instructions and using your provided shampoo and conditioner, my hair was very dry and had a lot of split ends after coloring. I would love if a “extra conditioning” conditioner was included.
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PUBLICADO POR:
Pamela J.
diciembre 11, 2024
Color
PUBLICADO POR:
Pamela J.
diciembre 11, 2024
The first couple of shipments were not quite the color I wanted and did not stay to continue to cover the gray. My last shipment was the perfect color and, so far, is staying on my grays!
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