The personalized packaging is amazing, it really sets you to a very unique experience. However, I didn’t feel any difference with the store bought dyes. It was a nice thing to try but I don’t think I’ll get it again. It’s way too expensive just to see my name on it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Barbara - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Josie P.
junio 7, 2019
Never again!
PUBLICADO POR:
Josie P.
junio 7, 2019
Cancelling this service!!!
First I want to say that I have been coloring my hair for close to 15 years both at a salon by a professional and at home myself. I used the bottle method as I have long hair and that is what I am used to when doing it myself. But here are my issues:
-I got two bottles in my kit and while it was clear that they were different color formulas, the only instructions for using the second bottle was to use it if I used all of the first bottle. VERY confused as to why they were different colors then.
-The smell/fumes of this product were so overwhelming, I was choking and dry heaving from them.
-My hair was super matted from the product when I was trying to rinse it out and pulled a lot of hair out just trying to get my hands unstuck from the mess.
-My hair has NEVER felt this damaged! I swam competitively for 13+ years and NEVER has my my hair felt this dried out and straw like. I am guessing I will be spending a lot of time over the next few days with deep conditioning treatments/masks on my head. If I didn't have some free samples of leave in conditioner from Birch Box stashed away, I would not have been able to comb my hair this morning and even then it took me about 10 minutes to comb through it this morning.
I will say that my coloring kit came very attractively packaged and the videos were very friendly and make it all seem very easy to do so kudos to your marketing team for that.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Josie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rebecca S.
junio 7, 2019
First time Hair Color
PUBLICADO POR:
Rebecca S.
junio 7, 2019
Colored my daughters hair for first time, followed instructions and we could not tell a difference in her hair when done. There was absolutely no difference in color. I supplied a picture when ordering color and described what we were looking for in regards to color. Not happy with results and still have a highlight kit to use but will not use on this hair color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rebecca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Terri F.
junio 7, 2019
I would love to rate but cant!
PUBLICADO POR:
Terri F.
junio 7, 2019
I took the instructions with me to read at the hospital. I totally lost them, so my first big beautiful box is just sitting here along with some others sent after. I had sent message I needed a new one. I still haven't recieved! So hopefully this will help! Thankyou
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Terri- We are so sorry to hear you did not receive our previous email reply to your request for instructions to be re-sent. You can find your instructions in the Instructions section of your account. We will be reaching out shortly via email with them again. Thanks for reaching out!
PUBLICADO POR:
Jane M.
junio 6, 2019
Poor Grey Coverage
PUBLICADO POR:
Jane M.
junio 6, 2019
Unfortunately, the change of colour to a Medium Ash brown with Highlights in a Balayage style appears not to suit my hair as my grey's come through after the first wash which is not acceptable for a permanent colour. I had a better result from a supermarket bought box of semi-permanent colour with regards to grey's not showing as fast.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Diane F.
junio 6, 2019
just ok
PUBLICADO POR:
Diane F.
junio 6, 2019
I liked the color, but it didn't cover my grey very well and faded quickly. Not worth the cost.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diane - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jannan W.
junio 6, 2019
Nice product but doesn't cover gray
PUBLICADO POR:
Jannan W.
junio 6, 2019
The only reason I ordered was to cover my ever increasing gray hair. The instructions were easy to follow and I was able to get the color even throughout EXCEPT for my gray hairs. Also, it ended up with much more red than there has been in other applications. I don't think I'll be using this again because I don't mind my natural color. I just want the gray gone. If you're using this just for regular hair color, I highly recommend it. It's easy to use and the overall color looks nice. If you're trying to cover gray, this didn't cover all of mine.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jannan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patricia C.
junio 6, 2019
Bright orange...
PUBLICADO POR:
Patricia C.
junio 6, 2019
My hair was supposed to be dark brown with burgundy colored accents, Utah what I got was “BRIGHT ORANGE” gray coverage! I look like Bozo the clown...😖😭
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patricia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Carole C.
junio 6, 2019
Not worth the money
PUBLICADO POR:
Carole C.
junio 6, 2019
I hate it stop sending it to my. I will return it
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Carole - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Angie R.
junio 5, 2019
This wasn’t the same as the fist time I ordered
PUBLICADO POR:
Angie R.
junio 5, 2019
This wasn’t the same color as the first time I ordered. I didn’t change a thing and somehow my hair is A LOT lighter almost blond and my hair dye was supposed to be a dark brown
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Angie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Robin P.
junio 5, 2019
Grey coverage
PUBLICADO POR:
Robin P.
junio 5, 2019
This was my third order and the color lasting and grey coverage was very poor. I had greys left that did not get colored and the color was gone by the second shampoo. If the color does not improve, I will cancel the order.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Robin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emma L.
junio 5, 2019
color faded in two shampoos
PUBLICADO POR:
Emma L.
junio 5, 2019
While the overall color was good, the gray coverage was noticeably faded after just two washes and fading quickly now! And my hair was very dry and is still trying to recover. Won't risk the reformulation that has been offered.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brenda K.
junio 5, 2019
Thank you for letting me try you product
PUBLICADO POR:
Brenda K.
junio 5, 2019
The product is just not what I like I like to pick out my new color but thank you for letting try it
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brenda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hilary G.
junio 5, 2019
Asked for no gold undertones and got mostly gold undertones
PUBLICADO POR:
Hilary G.
junio 5, 2019
The color (medium brown) is VERY dark. Asked specifically for ashy, no golden undertones and got mostly medium gold/brown with a little blue in it. In a flash picture, the blue/brown is there but in the everyday daylight/sunlight - nothing but gold. I will say the color is shiny and the hair feels great, but overall, as far as getting what I requested, 1 out of 5 stars. Final rating of 3 stars is due to the fact that the hair feels and looks great.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hilary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Patricia A.
junio 5, 2019
Horrible color
PUBLICADO POR:
Patricia A.
junio 5, 2019
I am usually pleased with my color. I wanted a Carmel rich color, instead my hair turned out black. It looks dull and no shine too. So upset. I followed the instructions exactly. Have been a customer for 3 years. So it can't be my application.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vicki H.
junio 5, 2019
I wanted a shade lighter, you sent me a shade DARKER!!
PUBLICADO POR:
Vicki H.
junio 5, 2019
I hate it, I wanted to go a shade lighter than my hair color already is and told you that and apparently you sent me the same color as my natural hair is only even darker! I had previously had a lighter hair color in my hair already and had to wait 3 months to try yours. Well I did today and even tho I said my natural color is med. Blonde I told you I wanted to go lighter and in fact what you sent me was EVEN DARKER than my natural shade. And to top it off I am stuck with a refill order for touchups on a color I hate. When my gray hairs grow back in they will be even more noticeable!!!😤. I'm going back to Madison Reed, my hair looked a little too strawberry blonde but at least it didn't look practically brunette!!!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Vicki - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Amanda M.
junio 5, 2019
Very disappointed
PUBLICADO POR:
Amanda M.
junio 5, 2019
No difference in my roots and my ends that were green and copper didn't completely improve. They were that color because they were bleached and dyed late last year and I was clarifying to lift the dye out. Both areas should have easily taken and all I got for results were some spotty accuracy in my ends. I can still see green in a lot of areas. I'm not pleased with the product or my results. A lot of time and effort for practically nothing to show for it. I definitely do not want to make further attempts, as the whole point was to balance it out to avoid more coloring in the future so I could return to my natural color, as the reason I chose the color I did, so as it grew out it would blend well.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Veronica S.
junio 4, 2019
Re: Hair color
PUBLICADO POR:
Veronica S.
junio 4, 2019
I didn’t get the right hair color. My hair is back to super black, so disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Veronica- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Danielle S.
junio 4, 2019
Just ok
PUBLICADO POR:
Danielle S.
junio 4, 2019
I have to say that it definitely covered my greys but it was way too dark so I had to color my head inside of just the roots. And I’m glad I did because it is now an almost brown black. I had highlights too but had to cover them. And when washing my hair it was so “dry” I know that’s odd to say but it felt like a helmet. Definitely dried my hair out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Danielle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Nancy A.
junio 4, 2019
left my hair dirty and sticky
PUBLICADO POR:
Nancy A.
junio 4, 2019
The first time I used your color product my hair turned out terrific.. the second time, not so much. I don't know if the formula changed, but the second shipment I got was terrible. First, the bottle top was way too small to get the color out.. I had to squeeze like crazy and even then could barely get any out.. i needed to cut a new hole in the top to make it work properly. And, then when I was done, and I followed all the steps as directed, my hair came out feeling really dirty and greasy-- it was like the shampoo didn't work at all. The color was good after I shampooed a couple of days later, but waiting was horrible.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nancy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cana H.
junio 4, 2019
the color was good, but not very multifaceted
PUBLICADO POR:
Cana H.
junio 4, 2019
The color was a good tone, but not much dimension at all. Also, the chemicals didn't do well for my naturally curly hair. They are now waves.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cana- We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Norma R.
junio 4, 2019
I was not satisfied with my color. It was not light enough. I
PUBLICADO POR:
Norma R.
junio 4, 2019
I returned the color that was shipped and never got my refund. I returned in May 2019. I would like my money refunded. I do not want anymore auto shipments.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Terri- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Siobhan O.
junio 3, 2019
Dark ash blonde = gingery brown
PUBLICADO POR:
Siobhan O.
junio 3, 2019
Hair feels dried out & the colour was supposed to be ash but it's actually very warm & more like medium brown. Really disappointed my hair is kinda ruined
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Siobhan- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Danielle B.
junio 3, 2019
Problems just compound the more I use
PUBLICADO POR:
Danielle B.
junio 3, 2019
The first time I got my color done at eSalon, I had little issues. The color looked good. My scalp itched a bit for about a week after. The subsequent colorings at home have caused the texture of my hair to become straw-like, damaged. I get regular cuts, leave in conditioner, etc. I had to resort of a mask made for correcting swimmers' hair damage. The scalp itching has become worse, each use and the last time I colored, I had to use Benadryl to calm it down for about 5 days. Clearly this is not for me. On top of this, I have noticed an increased hair loss, that I've never previously experienced (I'm including hair loss experienced after my two pregnancies as well). The hair loss is the final straw for me. The product is extremely strong-smelling. And though I get multiple comments, each time I color my hair, the color is not consistent - despite following the directions carefully and not adjusting the mixture at all. I'm shocked really, as to why I kept using it as long as I did.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Danielle- Thank you for your feedback. We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
PUBLICADO POR:
Sheila S.
junio 3, 2019
No change, no gray coverage
PUBLICADO POR:
Sheila S.
junio 3, 2019
My last shipment did not cover one string of hair. I've yet to hear from the staff as to a refund or replacement.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sheila- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Polina B.
junio 3, 2019
I am done with Esalon
PUBLICADO POR:
Polina B.
junio 3, 2019
I have asked over and over to get hair dye that have no red tones and I want my hair to be ash brown. I also asked to change my stylist, since it seems like she either does not have expertise or she is not listening. My hair still has red tones and looks NOTHING like the picture that I sent more than half a year ago. I want a FULL refund on all the hair dye that was purchased from the very beginning. I am closing my account and going to a professional to get my hair done. Esalon has only promised me a guarantee that I would be satisfied but I have been way to patient and should have closed my account from the beginning. I will absolutely send a horrible review for color and service
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Polina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously and we have worked with you to try to find a resolution and have your hair looking its best. Please keep your eyes out for an email from us shortly. We will be reaching out to discuss your color and account further.
PUBLICADO POR:
Jeannie
junio 3, 2019
Didn’t last
PUBLICADO POR:
Jeannie
junio 3, 2019
I wasn’t very happy this time around. The very first one I did was fabulous, but since then my last two have not lasted very long with covering my greys. After about two weeks it’s washed away. It does leave my hair soft though.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jeannie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Viola O.
junio 2, 2019
Didn't catch at all my hair
PUBLICADO POR:
Viola O.
junio 2, 2019
Didnt even coloured my roots not anything else
Will not waist my money again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Viola- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Therese W.
junio 2, 2019
Not what I was hoping for.
PUBLICADO POR:
Therese W.
junio 2, 2019
Not the color I wanted and dyed my scalp and skin very badly.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Therese- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lauren B.
junio 2, 2019
Colour didn’t take
PUBLICADO POR:
Lauren B.
junio 2, 2019
I was very impressed with the colour that my colourist made for me, but the instructions are not great and aren’t made for everyone. It said to leave the colour in for 10 min which wasn’t long enough. I may as well not have coloured my hair. It also didn’t colour my roots very well. Overall not very happy.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lauren- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Denise S.
junio 2, 2019
Faded quick..
PUBLICADO POR:
Denise S.
junio 2, 2019
After 3 washes my hair faded drastically. I was supposed to recieve a permanent color but it seems like I got a semi permanent. The 2nd bottle I recieved did not deposit enough color on to previously highlighted hair so I will need to recolor hair again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Denise- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristina M.
junio 1, 2019
Did not cover gray
PUBLICADO POR:
Kristina M.
junio 1, 2019
I liked the color and tone but unfortunately it did not cover my gray at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
phyllis R.
junio 1, 2019
Not the same
PUBLICADO POR:
phyllis R.
junio 1, 2019
I've used e salon in the past with great results. I had no reason to believe this time would be different.
I ordered the same color and instead of the dark brown with subtle highlights when the sun shines on it, I got a flat almost black color. I look like a witch. It's horrible and fake looking. The color I had recieved a number of years ago was so natural and close to my natural color my own air stylist didnt know I dyed it. Now everyone knows. Very dissatisfied and dissapointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Phyllis- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Ggirl124
junio 1, 2019
Waxy and sticky
PUBLICADO POR:
Ggirl124
junio 1, 2019
I have colored my hair for several years. Decided to try ESalon due to the positive reviews. I was so DISAPPOINTED. Followed the instructions to the finest of details. My hair ended up waxy and sticky. It was horrible. I called customer service and was told to wash my hair with my regular shampoo mixed with a palm full of baking soda. It helped some but not entirely. Will have to try again and hope it removes the rest of the residue. The color wasn’t exactly what I had hoped for either. Will not be using this product again. Not a satisfied customer.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Caitlyn S.
mayo 31, 2019
Great color, didn't last long.
PUBLICADO POR:
Caitlyn S.
mayo 31, 2019
I loved the color I got with this order. The only problem I noticed was that the color was just about faded out completely after 1 week. Is there a reason behind this? If it keeps fading that fast then I dont think I will get this anymore.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caitlyn - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Trisha W.
mayo 31, 2019
Not enough product and faded in 3 washes
PUBLICADO POR:
Trisha W.
mayo 31, 2019
I am disappointed in this product, I have long and thick hair and the amount provided was not nearly enough to disperse through out my hair. I also noticed that it faded from my hair in 3 washes with my grey hair showing within one week of the application. I am upset to find that I am being charged and sent more product I am not happy with after speaking with one of your customer service reps 4 weeks ago.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Trisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Natasha W.
mayo 31, 2019
After 3 tries they still didn't get the color right.
PUBLICADO POR:
Natasha W.
mayo 31, 2019
Not only was the color not quite right, the product left a residue on my hair that felt waxy and it stained my scalp. they told me to try rinsing with baking soda, which I did, although that helped somewhat I still wasn't pleased with the feel and I really don't need another step while coloring my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Natasha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tori E.
mayo 31, 2019
Didn’t turn out as expected.
PUBLICADO POR:
Tori E.
mayo 31, 2019
Color was much darker than expected. Strand test was ideal. But my hair was balayage and my hair is just a darker form of it now instead of one solid color. The color was darker than the photo I chose for the color I wanted. It had more red than anything.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tori- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Deborah H.
mayo 30, 2019
you need to blend ash tones
PUBLICADO POR:
Deborah H.
mayo 30, 2019
I hated box colour as I could never get an ash tone, they would always have red in it!!! thought I'd try this company, still red tones. I asked for dark ash blonde, not good, so they added a lot of neutraliser but it isn't an ash tone at all. I have called several times and was informed that they do not have any blue based colours, why say that you do? I have used these people since September 2018 and I'm still really unhappy. the only good thing is that it really does cover greys. I think I'll learn to to mix well myself, be a lot cheaper!!! I received an Email presumably because I haven’t left a favourable review. My point is this, people do want ash toned hair colour now. All of your promotional pictures, including blonde, have red in them. I know that is all you have to offer but it’s not good enough to say your a salon with colourists when you do not offer a complete range of colour and tones! The formula is horrendous to get out and to make matters worse, I have tried calling you 8 times in two hours and I go straight through to voicemail. I then email, again, no response! This is appalling business practice and have no option but to cancel my account.
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PUBLICADO POR:
Cindy H.
mayo 30, 2019
Too much red
PUBLICADO POR:
Cindy H.
mayo 30, 2019
Adjusting my color with my hair specialist. My question also is why do you only give one application of conditioner. For 20.00 you should at least get enough conditioner for several weeks.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. With every color kit you will receive a new conditioner packet, along with the other supplies needed for one color application. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Lorraine K.
mayo 30, 2019
Highlights Problem
PUBLICADO POR:
Lorraine K.
mayo 30, 2019
The highlights were too dry and crumbled while rolling off my hair. Very disappointing. Had to throw it away.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lorraine - We're truly sorry that our Light Set did not provide the consistency you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dora C.
mayo 30, 2019
Not worth the money
PUBLICADO POR:
Dora C.
mayo 30, 2019
My grays are orange, no better than what I buy at the store.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dora - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda B.
mayo 29, 2019
So sick!
PUBLICADO POR:
Linda B.
mayo 29, 2019
I never got to use the first to see if I liked it and you were taking money $25 out of my account for the next order which I didn’t even want! This is all about the money!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- Thank you for reaching out! It appears you signed up for our recurring service when placing your first order. A courtesy reminder email was sent 5 days before your 2nd order processed. We will be reaching out shortly to further discuss your account and any questions or concerns you may have.
PUBLICADO POR:
Kate S.
mayo 29, 2019
Too dark
PUBLICADO POR:
Kate S.
mayo 29, 2019
I did have long bright copper red hair...I wanted to keep this color but instead, I now have long ashy brown hair with a hint of red :(
I did do the strand test 24 hours before and it didn’t look too bad - however, the whole head application looks awful and is too dark for my complexion :(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kate- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Rose M.
mayo 29, 2019
Color same
PUBLICADO POR:
Rose M.
mayo 29, 2019
On first application, noted roots nice blonde ,rest of hair appears same color as previous
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Rose - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
PUBLICADO POR:
Maria Celeste V.
mayo 29, 2019
A robbery!!
PUBLICADO POR:
Maria Celeste V.
mayo 29, 2019
I Didn't order anything and didn't allowed the payments from PayPal!!!
I've try once and get a seriously allergy problem. How could I order two more times?
I want my money back!!!!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia N.
mayo 29, 2019
Wrong shade
PUBLICADO POR:
Patricia N.
mayo 29, 2019
I am not happy with my new hair color. It was supposed to make my hair lighter
and it made it darker. Now I can’t do anything for at least 6 weeks.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Patricia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Nancy B.
mayo 29, 2019
Put me on auto ship without my permission
PUBLICADO POR:
Nancy B.
mayo 29, 2019
Extremely disappointed I was placed on auto ship without agreeing to anything that I know of. All of a sudden I noticed my account was charged and shipment was already shipped. Will be calling customer service tomorrow to have my credit card info removed, tried to do that online and wasn't able to. Not a great way to get a new customer, so wrong!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Nancy - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Daniela D.
mayo 28, 2019
Love color but....
PUBLICADO POR:
Daniela D.
mayo 28, 2019
I loved my color but I don’t like the strong amonia smell and I’ve had for 2 days problems with my eyes.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Daniela- Thank you for your feedback! We apologize for any discomfort experienced after using our product. We will be reaching out shortly to help resolve this for you.
PUBLICADO POR:
Marcia G.
mayo 28, 2019
Custom Color
PUBLICADO POR:
Marcia G.
mayo 28, 2019
My custom color was terrible. It came out reddish colored when my hair is dark brown. I asked for no red hues at all! I won't be reordering...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marcia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lorie B.
mayo 28, 2019
Not What I Expected
PUBLICADO POR:
Lorie B.
mayo 28, 2019
As I emailed my concern with no response, anyway the amonia smell was overtaking and had to rinse after like 20 seconds. My hair color has faded and the grey is showing on hairline. I thought it would last longer than 3 1/2 weeks. I will try it one more time in July but for the cost and length of color besides the dryness it has created might not be the best.
Thank you
Lorie
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lorie- Thank you for reaching out to us here at eSalon! We are so sorry to know our color did not meet your expectations, and we are sorry to hear that you did not receive our reply to your email! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Arlene F.
mayo 28, 2019
The first order was great!
PUBLICADO POR:
Arlene F.
mayo 28, 2019
The second order washed out after the first shampoo. My hair took on a red cast. The third order, the color was too dark. I don't understand why the product isn't more consistent, and stable. The idea sounded great, but please don't send any more.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Arlene- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with our team to resolve your concerns per our Happiness Guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary G.
mayo 28, 2019
Stop shipping hair color
PUBLICADO POR:
Mary G.
mayo 28, 2019
Color is wrong, please stop charging my credit card
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Deborah M.
mayo 27, 2019
Need more gold.
PUBLICADO POR:
Deborah M.
mayo 27, 2019
I love your product. I’m trying to fine tune the color
I used it this morning an it’s just too brown for me...it looks great
BUT next time I’d like equal parts of copper and gold....and less dark blonde
Thanks!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debbie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kerry T.
mayo 27, 2019
Far too dark
PUBLICADO POR:
Kerry T.
mayo 27, 2019
The colour saya light brown pearl mahogany. It is more of a dark plum colour. The colour i was aiming for was light brown with a rose gold colour. Its dark brown with a plum colour. Not what i expected hoping it will fade or gotta try and figure out how to lighten it. Went from mid/dark blonde to dark plum. Pretty enough but not what i wanted
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kerry- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Christina N.
mayo 27, 2019
Horrible
PUBLICADO POR:
Christina N.
mayo 27, 2019
Absolutely worst color I’ve ever used. I will never order again!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sarah W.
mayo 26, 2019
Pink roots
PUBLICADO POR:
Sarah W.
mayo 26, 2019
Not at all happy, I did state I had grey roots and my hair was mostly grey this colour has made my roots a pink colour
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Mary G.
mayo 26, 2019
Turn off orders
PUBLICADO POR:
Mary G.
mayo 26, 2019
Please do not send any more hair color thank you
My credit card was charged on May 22, 2019
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vikki- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharon R.
mayo 25, 2019
Nope!!!
PUBLICADO POR:
Sharon R.
mayo 25, 2019
Not the desired color AT ALL
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sharon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jolie B.
mayo 25, 2019
Not worth it
PUBLICADO POR:
Jolie B.
mayo 25, 2019
Really wanted to like this but it doesn’t seem to be much different than what you buy at the store and now that they changed the free shipping offer from $30 to $40, it’s all just not worth it for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jolie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily D.
mayo 25, 2019
Completely wrong
PUBLICADO POR:
Emily D.
mayo 25, 2019
I originally asked for a bright copper colour, I have recieved my kit and dyed my hair and it is absolutely nowhere near the colour I asked. If anything it’s duller than what my hair was originally. Will be cancelling my subscription.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emily- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rebekah J.
mayo 25, 2019
Ok.
PUBLICADO POR:
Rebekah J.
mayo 25, 2019
I did everything step by step. Exactly. But I just don’t like how this color turned out. I hope maybe I can work something else out. But color went on well my roots just didn’t do good .
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rebekah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rosanne B.
mayo 25, 2019
To dark
PUBLICADO POR:
Rosanne B.
mayo 25, 2019
I used the medium brown and it came out way to dark
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rosanne- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cynthia M.
mayo 25, 2019
Too brown
PUBLICADO POR:
Cynthia M.
mayo 25, 2019
Need a cool copper red
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda S.
mayo 24, 2019
5.24.19
PUBLICADO POR:
Linda S.
mayo 24, 2019
i am not interested in getting anymore products - i do not like it and do not like website - no where to cancel getting any more info
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christie E.
mayo 24, 2019
Wouldn't recommend
PUBLICADO POR:
Christie E.
mayo 24, 2019
It's such a strong smell you can't stand it!! And it didn't cover my gray but only for my first wash.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lezli S.
mayo 24, 2019
Not lasting like I’d hoped.
PUBLICADO POR:
Lezli S.
mayo 24, 2019
It’s not lasting to cover my grays at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lezli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
SoMuchNope
mayo 24, 2019
Just no.
PUBLICADO POR:
SoMuchNope
mayo 24, 2019
The dye sent for my roots was lighter than the rest of my hair... so either you got the dye completely wrong or you mislabeled the color, either way, this Absolutely did not give me the specified look I desired. It did require me to make an emergency appt with a stylist I am unfamiliar with... which ended in disaster and me having to fix everything myself anyway. HORRIBLE. Never again.
Also, I do not recall ever signing up for more than a one time shipment... definitely not after the first situation being so bad. I only came back here because I noticed they charged and shipped more of this. I no longer trust the people mixing the color or labeling the bottles- whatever. Someone made a mistake. I will stick with color that I know exactly what I will be getting and not just trust some sticker on a bottle etc. BUYER BEWARE.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Bobbie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marie S.
mayo 24, 2019
Didn’t do job
PUBLICADO POR:
Marie S.
mayo 24, 2019
Left this on the time stated didn’t cover greys
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Traci W.
mayo 24, 2019
Washed out
PUBLICADO POR:
Traci W.
mayo 24, 2019
My color washed out after only 2 weeks at my roots. My dark and gray hair was showing too soon. I will go back to my professional stylist where my color lasts at least 4 weeks.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Traci- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia H.
mayo 24, 2019
Disappointed
PUBLICADO POR:
Julia H.
mayo 24, 2019
I just used your hair color and it did nothing to my hair. I see no difference! I followed the instructions accurately. I'm very disappointed!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Martha F.
mayo 24, 2019
Could be better
PUBLICADO POR:
Martha F.
mayo 24, 2019
It was more brown tone, not enough mahogany red
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Martha- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marilyn S.
mayo 23, 2019
BEYOND HORRIBLE!
PUBLICADO POR:
Marilyn S.
mayo 23, 2019
This is the worst experience I have ever had with hair color. Medium brown was very dark brown over nearly completely gray. NEVER should it come out this dark. All I want to do now is strip this off my hair or even shave my head and get a wig. It's that bad!!!
The directions tell you to get in the shower of all things to wash the hair color off by bending over backwards (holding your head back)! That only gets more in my face which is also stained all over the place. Hair color is everywhere on everything and won't come off! I am beyond pissed off!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Marilyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dale R.
mayo 23, 2019
Totally wrong color
PUBLICADO POR:
Dale R.
mayo 23, 2019
The was far too brown! I am a natural red head and you kept giving me very brown color! VERY UNHAPPY
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dale - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Whitney D.
mayo 23, 2019
Whitney’s color
PUBLICADO POR:
Whitney D.
mayo 23, 2019
I came in with an open mind to this experience seeing as the $35 cost. I set up my profile and chatted with salon manager and stylist about my hair goals (both red heads) and they didn’t get me close to the cooper red warmth I was trying to achieve in the pictures I put on my profile.
I do however like the brownish /auburn hues 6.54 they got me. I’m just disappointed with the customizable sales pitch when it’s not at all the case. It’s more like the same risk of boxed hair dye.
They showed me color swatch book, I picked cooper color swatch she put that in the Polly machine and it came out completely different color red !
The staff and manager were very friendly and was a fun unique experience.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Whitney - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie B.
mayo 22, 2019
Will not stop sudsing
PUBLICADO POR:
Julie B.
mayo 22, 2019
Cannot rinse, hair feels like rough mayonaise
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lesle D.
mayo 22, 2019
Not happy with color at all. Looked shitty with Green tint
PUBLICADO POR:
Lesle D.
mayo 22, 2019
I didn't like my color at all
It had a slight greenish tint..the ends are darker and I didn't get the shine I expected after seeing your advertisement pics. I ended up coloring my hair with a store brand
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Lesle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Soraya P.
mayo 22, 2019
Too Dark
PUBLICADO POR:
Soraya P.
mayo 22, 2019
It was too dark.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Soraya - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ginnie B.
mayo 22, 2019
Lots of damage
PUBLICADO POR:
Ginnie B.
mayo 22, 2019
I really wanted to love this color system. Unfortunately, while the color was pretty good, it was way, way too harsh for my fine, naturally curly hair. I am experienced with home coloring, and followed all directions to the letter, including using a timer for knowing when to wash it out. It smelled very strongly of ammonia, and my hair felt strawlike with a persistent gummy coating when I was done. It has taken a LOT of TLC to get my hair back to feeling somewhat normal. The ends were not an exact match for the roots (roots had too much brown compared to the red ends). Sorry, but I didn’t love it at all.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Ginnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
MEL E.
mayo 22, 2019
Color selected for me is way too dark & washes off easily.
PUBLICADO POR:
MEL E.
mayo 22, 2019
Color selected for me is way too dark, I was told it will be a "rich brown", there was no brown at all, it's black!!! This hair dye also washed off within 3 weeks even with the "tint rinse" & the shampoo & conditioner that I bought from eSalon. This is very disappointing, I have never been disappointed with any boxed hair dye that I bought from the store before, this is the first time ever that I became (extremely) unsatisfied by a hair dye . Save your $$ & just buy the ones at the store, it'll only cost you between $3- $6 for a good one.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jean W.
mayo 22, 2019
Do not order
PUBLICADO POR:
Jean W.
mayo 22, 2019
I was a blonde so I ordered the intense red. It turned my hair orangest pink. All the color washed out. And because I had to recolor not only is my hair fried it no longer holds a color. This company ruined my flippin hair. I am so full of anger. These people will ruin your hair!!!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jean- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen F.
mayo 22, 2019
Not happy
PUBLICADO POR:
Karen F.
mayo 22, 2019
I do not like my color and worse they are sending me more without my consent. I now have to get a new debit card because there is no human for me to talk to.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Karen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Louise P.
mayo 22, 2019
Product has peroxide in it.
PUBLICADO POR:
Louise P.
mayo 22, 2019
Nice color but I don't want to use peroxide on my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Louise- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn S.
mayo 22, 2019
Good product but
PUBLICADO POR:
Dawn S.
mayo 22, 2019
I have to say this was easy to use and very gentle compared to some other products. I have it 2 stars because the color faded really fast and I use a high end color safe shampoo and conditioner. Because if that I wouldn’t order again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dawn- Thank you for your feedback! Our color is custom-blended and can always be adjusted based on your feedback. Please reach out to [email protected] if you'd like to discuss any adjustments, tips, or tricks with a licensed colorist. We appreciate you taking the time to share, and we hope to work with you in the future!
PUBLICADO POR:
Elisa D.
mayo 22, 2019
Disappointed once again
PUBLICADO POR:
Elisa D.
mayo 22, 2019
Loved the color but after second wash you can see some greys. I am using sulfate free shampoo and conditioner. Not sure what else to do.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Elisa- We’re so sorry to hear that you were disappointed by the results of your color application. We will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jamie T.
mayo 21, 2019
Roots too light
PUBLICADO POR:
Jamie T.
mayo 21, 2019
My roots ended up lighter than the rest of my hair ...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jamie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shawn H.
mayo 21, 2019
First time color
PUBLICADO POR:
Shawn H.
mayo 21, 2019
The color was a little dark is turned out almost black and the violet didn't last long in my hair. Now it's just a dark brown. I dont wash my hair in hot water either!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Shawn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ronda A.
mayo 21, 2019
Not happy
PUBLICADO POR:
Ronda A.
mayo 21, 2019
Its the wrong color. It was supposed to be darkest brown and its red brown. It burned my head and it stunk. I am not happy at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ronda- We’re sorry to hear that our color did not meet your expectations and that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Please let us know if you need any further assistance!
PUBLICADO POR:
Monica G.
mayo 20, 2019
will never use again
PUBLICADO POR:
Monica G.
mayo 20, 2019
This is by far the worst hair coloring product I have used. It is extremely runny and created a huge mess. I have never had this problem with any other hair coloring product. The odor is so strong. Even with the room ventilated, I had to go to the window for fresh air because it was so overpowering.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Monica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Audra H.
mayo 20, 2019
WORST customer service I have experienced in a LONG time!
PUBLICADO POR:
Audra H.
mayo 20, 2019
I have been a loyal customer of eSalon for 5-6 years. I recently thought I was adding shampoo and conditioner and root touch up to my color order at a reduced price. I was informed I could not get the reduced price bc my color had already shipped. It had not. In fact, I received the shampoo and conditioner and root touch up 1 week before my color. I spoke with customer service at different steps during this past 2 weeks. I was told I could return the shampoo and conditioner and root touch up but that was it. When I expressed how disappointing this whole experience had been and how I have been such a fan for over 5 years but that I will now be considering looking at other companies to get my hair color I was told that customer service would be happy to cancel my account for me! So that is what being a loyal fan of eSalon will get you! They lost a lifetime customer over 18.00!!! I was on repeat auto ship color every 5 weeks and recently began adding products to my orders and I was lied to about why I could not receive shampoo and conditioner at a reduced price and then when I expressed how this was handled poorly bc I received them a week before the color I was basically instructed on how to cancel my subscription. VERY POOR SERVICE!!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Audra- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to explain and resolve this issue. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacy U.
mayo 20, 2019
Need the lightening kit. It's one dimmensional.
PUBLICADO POR:
Stacy U.
mayo 20, 2019
As a first time dying, it turned out far better than I expected. It has all over color, it has shine.
Although I think the color I ordered is the actual color of my hair, when I look at it, it seems a shade darker than my normal color. I think that is because I normally have natural highlights in my hair and it is not just one color. So right now when I look at it, my hair looks dyed not natural.
I probably need to buy the lightening package...but the lightening package is more expensive than the all over dye package which seems strange.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stacy- Thank you for your feedback! Please keep an eye on your email. We will be reaching out shortly with further information on our LightSet highlighting kit. Thanks for choosing eSalon!
PUBLICADO POR:
Vanessa Y.
mayo 20, 2019
Color
PUBLICADO POR:
Vanessa Y.
mayo 20, 2019
Cant seem to get the color correct
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vanessa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Valerie Z.
mayo 20, 2019
Not what I expected
PUBLICADO POR:
Valerie Z.
mayo 20, 2019
I was so excited to try my color, but when I put in my color (followed the directions exactly the way it said), it barely made any difference. My second order I had them add more red and purple not realinzing it would be roots and ends. Again I followed the directions exactly as indicated and still no difference. I will not be ordering from them again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Valerie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to discuss your color further. We appreciate you reaching out!
PUBLICADO POR:
Polly S.
mayo 20, 2019
Good process... not so good colour!
PUBLICADO POR:
Polly S.
mayo 20, 2019
I am a little disappointed by this product, especially as it was so much dearer than off the shelf dyes. The process was great and pretty straight forward. However, after two washes, the roots are a very warm (slightly orange) brown and the ends are a yellowy brown. Unfortunately I have had to revert to the shop bought dye and colour over it! It’s a shame as I had very high hopes. Their customer service is very good though and very responsive!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Polly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jacks
mayo 20, 2019
Color Kit Fantastic!
PUBLICADO POR:
Jacks
mayo 20, 2019
I colored my hair with the kit on May 19,2019, unfortunately the color was too dark and came out dark auburn very close to my own natural color however, that it not what I wanted. The gray is covered for now I liked the fact that everything I needed was in the kit,including an extra set of gloves. The next day after coloring my hair was soft and felt conditioned I need to go up at least 2 shades lighter to achieve the color I want.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jacks- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Carolina A.
mayo 20, 2019
Not at all the color I expected
PUBLICADO POR:
Carolina A.
mayo 20, 2019
Good gray coverage, but the color was way too dark. I requested a auburn, golden brown and I received a super dark brown, almost black.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carolina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Maggie
mayo 19, 2019
no gray covered!!!!
PUBLICADO POR:
Maggie
mayo 19, 2019
I am frustrated!! I have mentioned to you guys about the color is good but the gray does not get covered!! I have washed my hair three times and stepped outside today and my Husband said to me. Your gray is due for a color. It's not what He said, it's what didn't get covered!! If I can't get good coverage I'm going elsewhere!! I am out $25.oo plus with the thought that I can't trust that my hair has to be colored every other week... Joan Miller
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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