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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Denise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jenne B.
agosto 7, 2019
Way too dark
PUBLICADO POR:
Jenne B.
agosto 7, 2019
I requested a color to take out my brassy highlights and color the rest of my hair. I got a shade that’s about two shades too dark and my brassy highlights are copper - not what I wanted at all. I got one response and no solutions. Would like my money back and cancel my account.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janine B.
agosto 7, 2019
custom color set
PUBLICADO POR:
Janine B.
agosto 7, 2019
The first attempt at coloring my hair was a mess. I am loosing hair daily. I don't know if it is the strong ammonia formula or something else in the product causing this. I was so in love with your color match concept and mail order system. I am beside my self trying to figure out how to get my hair to stop falling out. I am scheduled for a hair max consult.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Janine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Amy T.
agosto 7, 2019
Instructions made me overthink it
PUBLICADO POR:
Amy T.
agosto 7, 2019
I’m used to using the box dye from the stores. Never have a problem with applying the color to my entire head but with this system, the instructions tell you to part your hair with the clips and select piece by piece... it made me overthink the whole process and miss a decent size spot below the crown of my head. Color on my roots has faded to a lighter brown after just a weeks worth of washing. Needless to say, I’ve already purchased another box dye from my local Target and will be coloring again this weekend.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amelie S.
agosto 7, 2019
Not happy unfortunately
PUBLICADO POR:
Amelie S.
agosto 7, 2019
I used to love getting my shipment from eSalon but after tweaking my order 3 times I am basically back where we started. My hair is darker with a bit of purple that is absolutely not what I had hoped for. After chatting with my my stylist I had thought that we were on the same page but unfortunately I don’t see results 😓 hoping my next round will fix it
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amelie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Molly T.
agosto 7, 2019
Somewhat disappointed.
PUBLICADO POR:
Molly T.
agosto 7, 2019
I was much more satisfied with my results after applying the products sent in my second shipment. This most recent purchased almost seemed to not hold. I didn't really notice a difference in my new growth after applying the color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Molly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah C.
agosto 7, 2019
quantity
PUBLICADO POR:
Sarah C.
agosto 7, 2019
As I have long hair and I had a change of colour to my order, I was expecting two bottles as there was in my first order especially as I had changed.
I don’t feel like as if my hair had the full coverage! My friend commented that it was different colours!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan D.
agosto 7, 2019
My hair is naturally blonde but has gray coming thru
PUBLICADO POR:
Susan D.
agosto 7, 2019
My hair is naturally blonde and has had some highlights added to bright it up but now I have gray at (62) so I’d like to blend that in to look more natural. Do I do that by doing roots only or one color then highlights?
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Susan - Thank you for your feedback. We have reached out to you via email to see what we can do to help. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maira M.
agosto 6, 2019
grey hair
PUBLICADO POR:
Maira M.
agosto 6, 2019
i HAVE VERY FEW GREY HAIR AND THE PRODUCT DID NOT COVER THEM AT ALL. WANT TO CANCEL SUBSCRIPTION
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Maira - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jane F.
agosto 6, 2019
Terrible grey coverage
PUBLICADO POR:
Jane F.
agosto 6, 2019
On my last two orders the colour has been so disappointing the root coverage was terrible I go for dark brown but it turned out orange... so much so I’ve cancelled future orders...
VERY DISAPPOINTED
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Athena S.
agosto 6, 2019
A little disappointed
PUBLICADO POR:
Athena S.
agosto 6, 2019
I thought it would be more red. I have very thin hair and it didn't do well with the darker hair underneath. It started washing out in just a few weeks. I had streaks of gray. but even though I was disappointed in the color, ( I wanted a light red, sorta strawberry blonde ) everyone said it looked nice.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Athena - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Eirwen G.
agosto 6, 2019
Good grey cover
PUBLICADO POR:
Eirwen G.
agosto 6, 2019
Good grey cover but still not as dark as I would like a lot lighter than the first colour I received
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Eirwen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Larissa C.
agosto 5, 2019
Too brassy
PUBLICADO POR:
Larissa C.
agosto 5, 2019
I’m not impressed with my hair. My roots are brassy and don’t match my blonde highlights. I followed your step by step guide, but still it is orange and not blonde. I’ve had to use purple toner shampoo and conditioner, slightly better but it’s still not good enough.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Larissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sally G.
agosto 5, 2019
Colour dye
PUBLICADO POR:
Sally G.
agosto 5, 2019
The new formula without the silicone is not as good . it doesn't dye the hair as well or condition it as much and colour does not last as long. Can you please give me the old formular.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Sally - We’re so sorry to hear that you are disappointed by the results of your recent color application since switching to our newer formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sally Chanmi P.
agosto 5, 2019
Did not work on my hair.
PUBLICADO POR:
Sally Chanmi P.
agosto 5, 2019
Did not work on my hair At all
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Sally - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fiona R.
agosto 5, 2019
Not what I expected
PUBLICADO POR:
Fiona R.
agosto 5, 2019
The colour I got was quite brassy and I had specifically asked for ash tones. I ordered a colour from E Salon to try and did NOT realise that I would be getting another colour sent to me un-requested a month or so later! Upon contacting the company I was told that I had agreed to this (don't know when or How ??) but could return the unwanted colour for a refund, Unfortunately I had to pay the return P&P so was out of pocket!
I found the whole E Salon experience unsatisfactory.
BEWARE when you are ordering the first time that you don't subsequently find you will be getting a regular Hair colour and the price on the 2nd and subsequent orders is £23.95!!! Quite expensive for a product that in my opinion is no better than the box hair colours bought over the counter for a fiver.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Fiona - Thank you for your feedback. We apologize for the disappointing experience you had with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Justice C.
agosto 4, 2019
Dull & boring
PUBLICADO POR:
Justice C.
agosto 4, 2019
Not worth the money & not worth them stealing money out of my account after canceling my auto ship.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Justice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel E.
agosto 4, 2019
not too impressed
PUBLICADO POR:
Rachel E.
agosto 4, 2019
came out really brassy and not like the picture at all
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina S.
agosto 4, 2019
Didn’t last a week!
PUBLICADO POR:
Tina S.
agosto 4, 2019
Simply put, color didn’t last a week!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Tina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
CONNIE G.
agosto 4, 2019
COLOR IS BEAUTIFUL BUT MY GRAYS ARE STILL SHOWING
PUBLICADO POR:
CONNIE G.
agosto 4, 2019
FOLLOWED THE DIRECTIONS THAT WERE SENT TO ME. LEFT THE COLOR ON THE FULL 30 MINUTES BUT SOME GRAYS IN THE FRONT ARE STILL POPPING OUT.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Connie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anna-Sophia B.
agosto 3, 2019
Prinzipiell gut, aber leider nicht der Wunschfarbton
PUBLICADO POR:
Anna-Sophia B.
agosto 3, 2019
Ich habe es jetzt "gewagt" und meine Haare mit der bestellten Farbe gefärbt.
Erst einmal das Positive: es ist wirklich eine gute Grauhaarabdeckung und nach dem Färben fühlt sich mein Haar weich an, ich habe fast das Gefühl, dass es gepflegter ist.
Jetzt kommt das aber - es ist nicht die Farbe, die ich mir gewünscht habe. Ich wollte ein schönes, mittleres Gold-Kupfer. Und jetzt habe ich ein mittelbraun, keine Spur von dem gewünschten Gold-Kupfer. Statt dessen ist mein Haar mindestens zwei Nuancen dunkler als gewünscht und der Grundton, den ich jahrelang mühevoll erhalten habe, ist weg.
Wäre es meine Farbe, wäre ich begeistert (daher 3 Sterne für Idee, Haarpflege & Co.). So leider nicht.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Anna-Sophia - Wir freuen uns sehr über Ihr Feedback. Bei der Überprüfung Ihres Profils haben wir festgestellt, dass Ihnen einer unserer Farbexperten bereits weitergeholfen hat. Bitte lassen Sie uns wissen, ob wir noch etwas für Sie tun können.
PUBLICADO POR:
Samila K.
agosto 3, 2019
Alas, disappointed again!
PUBLICADO POR:
Samila K.
agosto 3, 2019
I was hoping to get a more even overall shade of red but I guess I am simply cursed. The ends ended up being the colour I was after (which I get is due to having previous highlights) but since I had specifically asked for an overall even shade, I would’ve been happier had the ends matched the roots rather than vice versa (which I know wasn’t going to be achieved the first time!)
I am 6 months pregnant now and honestly it took so much effort for me to dye my hair which I kept saying to myself will be worth it when I see the result ... but that has not happened, yet again. My hairdresser in fact was offering a discount on colour treatments which I wished I had availed before placing my order with eSalon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Samila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Shylo B.
agosto 3, 2019
Smells horrible and doesnt last
PUBLICADO POR:
Shylo B.
agosto 3, 2019
The smelll is so strong, it makes me sick. There was no dimension to the color , it was a dull dark brown with hints or purple and i lost almost all colour after 4 days
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shylo - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sheila S.
agosto 2, 2019
stop the order
PUBLICADO POR:
Sheila S.
agosto 2, 2019
stop the ordee
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carrieann H.
agosto 2, 2019
I would have liked more of the purple
PUBLICADO POR:
Carrieann H.
agosto 2, 2019
I wanted a dark purple for my hair, and it doesn’t last more than 2 weeks
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Carrieann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Meg E.
agosto 2, 2019
Coloration
PUBLICADO POR:
Meg E.
agosto 2, 2019
Ça ne me convient pas du tout est je ne parviens pas à résilier l'abonnement .
Cheveux devenu cassant et couleur plutôt roux que châtain doré.
Mon cuir chevelu est devenu très sec et me provoque des démangeaisons.
Si quelqu'un peux me renseigner comment stop cet abonnement merci d'avance.
Je vais sur le site je rempli ma demande de résiliation est ça bloque lorsque je dois finaliser.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Meg - Nous sommes désolés d’apprendre que votre coloration n’a pas répondu à vos attentes.
Notre garantie eSalon Colour Happiness est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez votre œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires
PUBLICADO POR:
Kim S.
agosto 2, 2019
Lt Golden blonde
PUBLICADO POR:
Kim S.
agosto 2, 2019
The color was blah. Not interested in paying 28.00 for future shipments even if its a great color.
Thanks anyway.
Kim S.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kim - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Beatriz S.
agosto 2, 2019
Unsatisfied
PUBLICADO POR:
Beatriz S.
agosto 2, 2019
Too expensive, after s couple of tries l didn't get the color I wanted. I wanted beige and my hair kept getting more and more reddish.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Beatriz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathleen M.
agosto 1, 2019
Your items never arrive
PUBLICADO POR:
Kathleen M.
agosto 1, 2019
I never recieved. And was just told I returned my items. Seems like a scam to me.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amburlee N.
agosto 1, 2019
High hopes, dashed
PUBLICADO POR:
Amburlee N.
agosto 1, 2019
I was really excited to try esalon, and while I am happy with the quality of the product, the efficacy left me wanting. The colour I was hoping to change my hair to did not turn out at all, there was literally no change to my hair colour, beyond darkening my roots a bit. Pretty disappointed.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Amburlee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kaiah G.
agosto 1, 2019
Never got it ....wanted me to pay extra postage
PUBLICADO POR:
Kaiah G.
agosto 1, 2019
I declined and called and told them I was not paying. Now they have sent another one and overdrafted my acct by over 6$ Pretty angry right now.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kaiah - Thank you for your feedback. We apologize for the disappointing experience you had with your delivery. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
CAROL D.
julio 31, 2019
Not to happy
PUBLICADO POR:
CAROL D.
julio 31, 2019
I have requested every time I have ordered to receive Medium Brown with blonde highlights. Also, a color that covers the gray and to leave hair with NO Red or Orange tones. I never receive anything that covers the gray and I Always have Red or Orange in my hair. I have only ever received highlights for my hair one time.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Carol - We apologize that you aren’t happy with your hair color. Our Color Experts have been in contact via email and will be happy to assist you with this.
PUBLICADO POR:
Nina
julio 31, 2019
Color
PUBLICADO POR:
Nina
julio 31, 2019
The color fades fast on my hair
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Nina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah R.
julio 30, 2019
Color is always too dark
PUBLICADO POR:
Deborah R.
julio 30, 2019
My color always looks painfully dark for the first week- and then starts to look better after several washes and sunshine: More like my natural color. It tends to be a bit flat and lacks shine. I’ve added a personal keratin treatment to help with the flatness. I suspended orders indefinitely because I don’t like the extreme darkness the first week and spend most of my time with a baseball cap on, and that doesn’t work well for professionalism.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Deborah - Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you reaching out!
PUBLICADO POR:
Vanessa E.
julio 30, 2019
Got the wrong color
PUBLICADO POR:
Vanessa E.
julio 30, 2019
I’d ordered rose gold and got dark brown. I would like a replacement please.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Vanessa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Suellen L.
julio 30, 2019
horrible
PUBLICADO POR:
Suellen L.
julio 30, 2019
thought i cancelled mu future orders-got one to day.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Suellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tammy H.
julio 29, 2019
No variation in color
PUBLICADO POR:
Tammy H.
julio 29, 2019
It made my hair soft and healthy looking. I didn't like the one color all over with no highlights.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tammy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sue S.
julio 29, 2019
Color did not change my hair at all.
PUBLICADO POR:
Sue S.
julio 29, 2019
First hair color kit did nothing to my hair. I'm going to try again since I condition with coconut oil and maybe there was too much on hair for color to adhere. So, first attempt I was very disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sally W.
julio 29, 2019
Harsh on my scalp
PUBLICADO POR:
Sally W.
julio 29, 2019
The product was not gentle and I had to Wash it out 10 minuets early because of the burning. The color wasn’t as I expected, it was much darker that the medium blonde I chose. I won’t try a second time
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sally - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Daviena C.
julio 28, 2019
Too dark.
PUBLICADO POR:
Daviena C.
julio 28, 2019
The color I ordered was not the color I received. My hair came out way too dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Daviena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Phyllis B.
julio 28, 2019
i was very unhappy with the color.
PUBLICADO POR:
Phyllis B.
julio 28, 2019
I wanted a light strawberry blonde and I received a reddish mahogoney color. I am very unhappy. Maybe I wasn't correct in my choice but still very unhappy. i will use a medium blonde in 2 weeks to see if I can soften the color., if not I will go to a professional salon. I will not be ordering again. Sorry for the review it's just how I feel.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Phyllis - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Carol H.
julio 28, 2019
Not qute the right color
PUBLICADO POR:
Carol H.
julio 28, 2019
I wanted something similar to 4AR from Loreal Excellence and the first one was too red. This last one was too dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carol - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Dora A.
julio 28, 2019
Did not cover gray's at all
PUBLICADO POR:
Dora A.
julio 28, 2019
First, there's seems to be alot of steps for this product. It smells, i would suggest adding a fragrance. I followed directions thoroughly because I wanted to make sure my grays were covered. However it did not do a thing. The next day I found even more grays. Will not reorder, disappointed. I though this product would work. Will use drugstore product for now. Comes in a nice box and shipping was fast.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dora - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rian H.
julio 27, 2019
Terrible
PUBLICADO POR:
Rian H.
julio 27, 2019
This colour made a purple tint to my stubborn greys and that was about it! No coverage what-so-ever! I loved the packaging and the design of the website but the dye was absolutely terrible - NOT RECOMMENDED AT ALL
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rian- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lesley S.
julio 27, 2019
You got it wrong
PUBLICADO POR:
Lesley S.
julio 27, 2019
My name on the parcel
My name on the bottle
Only after I had done my hair and it looked too dark did I check and the made for sheet is for someone else!! Mine should have been lightest blonde but now it’s dark blonde/light brown and god forbid if the other girl got mine. I’m fuming. Been a customer for quite a long time but sadly will be cancelling now!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lesley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Evelin M.
julio 27, 2019
Yes and no
PUBLICADO POR:
Evelin M.
julio 27, 2019
First the pros. I loved how it left my hair. It made it feel so soft and healthy. Not dry and brittle or damaged feeling.
Cons:
My grays were exposing themselves within 2 days and i had followed directions to the T.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Evelin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea H.
julio 27, 2019
I am Very Disappointed
PUBLICADO POR:
Andrea H.
julio 27, 2019
I had natural red hair. I wanted to cover a couple of grey hairs that I have and decided to lighter my hair a little while I was at it. I had a very difficult time figuring out how to match my natural color and choose a shade lighter. I did the best that I could. My hair looks terrible now. It was a beautiful shade of red, now it is dark with some red coming through. I don't ever want to use this again and I am stuck with this terrible color in my hair.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda B.
julio 27, 2019
No purple at all
PUBLICADO POR:
Linda B.
julio 27, 2019
I got this today and dyed it this afternoon. Everything went well. The color looked purple in the bottle, but the result is just brown with no purple tone whatsoever. I've dyed straight purple dye over my brown hair before, without bleach, and have gotten a deep purple tone. This had none. I followed directions exactly. My grays are covered though and maybe my hair is a little darker, but that's all I notice.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Andrea H.
julio 27, 2019
Didn’t work at all
PUBLICADO POR:
Andrea H.
julio 27, 2019
I followed every single step, I even had my friend helped me so I could make sure everything got colored, and my hair looks the same. I am disappointed!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Andrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra C.
julio 26, 2019
About my last order received
PUBLICADO POR:
Sandra C.
julio 26, 2019
I was very unhappy with my last order I received. My hair is a very dark brown and should be a light medium brown with gold in it and there is no gold at all!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kimberly A.
julio 26, 2019
So much BREAKAGE!
PUBLICADO POR:
Kimberly A.
julio 26, 2019
Would not recommend. The only reason I’m giving it two stars is because the coverage was good. There was so much breakage I was worried I was going to have to cut it all off. Thank goodness my hair is thicker. My hair was very healthy, I had only highlighted it twice, and wanted to go back to my natural color so I ordered this set. Followed the directions completely. Then when I messaged in to them about it, all they recommended to me was a hair mask! From them, that I would have to purchase! No thanks, save your money, guys. Go elsewhere.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kimberly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jean R.
julio 25, 2019
Wore off quickly, roots didn’t color dark enough
PUBLICADO POR:
Jean R.
julio 25, 2019
Not as pleased as last time.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jean - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jenna S.
julio 25, 2019
want to change color
PUBLICADO POR:
Jenna S.
julio 25, 2019
This is the second time using this coloring and it turns out dull. I would just like to change color to have some shine to it
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jenna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvonne M.
julio 25, 2019
Gray coverage
PUBLICADO POR:
Yvonne M.
julio 25, 2019
The color came out a little darker than expected and the gray coverage didn't cover at all
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Yvonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
PUBLICADO POR:
Kimberly J.
julio 25, 2019
Harsh !!
PUBLICADO POR:
Kimberly J.
julio 25, 2019
OMG the chemical smell was terrible !! Burned my eyes , and I could not breathe
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Care Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lynn H.
julio 25, 2019
Too dark and too red
PUBLICADO POR:
Lynn H.
julio 25, 2019
The color was much too dark and came out a pinkish-red. After a few days and shampoos, it faded a bit, but was still too dark for me. I asked for a lighter color for the next order and was told they couldn’t lighten it as much as I had asked for. Well, I went to the store and bought what I’ve always used before, light natural blond by L’Oreal, and my hair came out to be just what I wanted. This didn’t work for me.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gayle R.
julio 25, 2019
Just too dark
PUBLICADO POR:
Gayle R.
julio 25, 2019
Tried to color my hair at home but felt it was just too dark. Went back to the salon...had hoped it would work but just not for me.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Gayle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christina D.
julio 25, 2019
Color faded fast
PUBLICADO POR:
Christina D.
julio 25, 2019
Even with leaving the color on for a longer allotted amount of time than required, within two weeks the color had faded and my grays began to show through again, even with using the color treated shampoo, conditioner and color tint. I also washed my hair in cold water hoping that it would help retain some of its vibrancy but it didn’t help. I’m hoping next go rounds color lasts a bit longer, but the struggle to keep grays covered continues!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Meagan H.
julio 25, 2019
Unsatisfied
PUBLICADO POR:
Meagan H.
julio 25, 2019
When I first started with esalon, they gave me my color with a 20 vol developer. I’m a freelance makeup artist and hair stylist so I know a thing or two about hair and how to color. After the first four times using esalon, I started to notice breakage on my edges and my front hair line. Since, I am using black hair color them there is NO reason at all why I should be using a 20 vol developer. I figured the high vol of developer is what caused my breakage. I emailed them to change the developer to a 10 so that wasn’t an issue. After each color, I washed my color out and the process has been far from easy.
Here’s some of the cons I’ve noticed using esalon color:
1. It takes forever to rinse out.
2. The color feels sticky like glue when trying to wash it out which is not normal.
3. Will cause breakage!
4. Messy!
5. Has ruined my hair!
Pros of this color:
1. Fast delivery
2. Friendly
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Meagan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Casandra N.
julio 24, 2019
Didnt work on my colored hair
PUBLICADO POR:
Casandra N.
julio 24, 2019
It died my roots but wouldnt color my already colord hair. And turned the blond in my hair green
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Casandra - We’re sorry that you were unhappy with you color results. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Laura P.
julio 24, 2019
Still haven’t gotten what I want for color...
PUBLICADO POR:
Laura P.
julio 24, 2019
My hair tends to get brassy easily. I followed directions exactly as it states and even though I told them the first time and for a re-formulation, hair still looks redder and brassier than I would like.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Gina D.
julio 24, 2019
Colour
PUBLICADO POR:
Gina D.
julio 24, 2019
Not impressed. My hair has gone really dark. Supposed to be copper blonde.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gina - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Teresa R.
julio 24, 2019
a little darker
PUBLICADO POR:
Teresa R.
julio 24, 2019
Like a little darker color
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Teresa - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you. We have also added a credit for one complimentary hair color order, per our Satisfaction Guarantee.
PUBLICADO POR:
Mollie E.
julio 24, 2019
Disappointed
PUBLICADO POR:
Mollie E.
julio 24, 2019
It was easy and efficient. The instructions we're clear and the product easy to apply but it was not the colori was looking for our described. It has already begun to have the faded look when i just applied it a week ago. So i am disappointed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mollie - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Krista F.
julio 24, 2019
I would give less stars if I could
PUBLICADO POR:
Krista F.
julio 24, 2019
I got 2 bottles of color one for the roots and one for the ends I got 3 sections of hair riot colored and small part of 4th and ran out of color. I was expecting it to be a darker copper then what it is. I said I have long thick hair so I would think they should know that requires more color. Disappointed
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Krista - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara G.
julio 24, 2019
I am devastated.
PUBLICADO POR:
Sara G.
julio 24, 2019
I have medium/dark brown hair with red undertones and I like to color it a brighter red. I selected a dark brown/red/ burgundy as my new color, and sent a picture which is recommended. I also advised that I was looking for intense color. After coloring with E-salon, my hair is dark dark dark brown now.....AT BEST! I think it looks black. I hate it. My hair is dry and miserable looking. I followed directions to a T, and read all the reviews. I had so much hope, but my hair is dry and almost black and has no detectable red tones to it...HUGE let down. :(
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ines M.
julio 23, 2019
Decent color, fades quickly
PUBLICADO POR:
Ines M.
julio 23, 2019
I'm happy with the color right when I dye it, but it fades quickly. I know reds are hard to maintain, but I've done red in the past with many different brands (both grocery store box dyes and higher quality salon dyes), and haven't had as much fading as I have with esalon. I have to use the tint rinse and buy an extra bottle of ends refresher to keep the color vibrant- this is much more maintenance than I've had with other brands in the past.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ines- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
India T.
julio 23, 2019
Great colour
PUBLICADO POR:
India T.
julio 23, 2019
I really liked the colour, almost exactly what I wanted. However it did fade much faster than usual despite using the esalon colour care shampoo and conditioner. I am going to give it another try as it has been sunny, but will not order again if it fades as fast :(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
India- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Rebecca R.
julio 23, 2019
Color not great
PUBLICADO POR:
Rebecca R.
julio 23, 2019
The color I wanted isn't the color I get the grey coverage isn't that great I have had the color adjusted a few times still not totally in love with the color I even bought a product to wash my hair with so I don't get so much red and it doesn't seem to work I give up
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rebecca - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we can confirm your service has been cancelled, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Tamara K.
julio 23, 2019
Terrible
PUBLICADO POR:
Tamara K.
julio 23, 2019
I am completely disappointed in the way my color cam eout i wasnt given enough product to cover my hair as i stated its very long and very thick! And it didint cover my grey
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tamara - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Karen J.
julio 23, 2019
Color
PUBLICADO POR:
Karen J.
julio 23, 2019
My Colorist did lighten the color, per my request, but unfortunately I am still not getting the results I want. The color is very dark, unnatural. I’ve been contemplating going to local store and re-dying, however, concerned about damage. I have been pulling it up in the meantime.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
holly S.
julio 23, 2019
last color
PUBLICADO POR:
holly S.
julio 23, 2019
I liked the color, but it is not covering my grey.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Holly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Gloria R.
julio 22, 2019
I do not like the color
PUBLICADO POR:
Gloria R.
julio 22, 2019
I still have not gotten the color I am looking for and it doesn’t do a good job covering my gray hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gloria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
juli S.
julio 22, 2019
Orange
PUBLICADO POR:
juli S.
julio 22, 2019
No one has this hair color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Juli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we are always happy to work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already discussed your color and service with one of our Color Experts. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debbie M.
julio 22, 2019
Color still to dark
PUBLICADO POR:
Debbie M.
julio 22, 2019
I want to change up the color to Strawberry Blonde 8.34. I'm looking for lighter please change formula if you have too. Also the formula was so thick I could not even squeeze it out of the bottle and the bottom of the bottle would not even mix up. This was not a good batch for me this time. All my other orders were great. I'm just changing up the color this next time.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debbie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Natalija J.
julio 22, 2019
Color set
PUBLICADO POR:
Natalija J.
julio 22, 2019
hi
the color hardly covered the roots of my hair, my hair is gray mostly , the sides did NOT cover at all even thou it was applied by a friend who is hairstylist. the scalp was burning the whole time while i had the color on and now the skin is extremely dry....Not for me. With all respect i find this color as money wasted.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Natalija- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christine F.
julio 22, 2019
Uncooperative Customer Service
PUBLICADO POR:
Christine F.
julio 22, 2019
I have requested MULTIPLE times to receive the color that I ordered, not the color one shade lighter that the stylist recommended. On my most recent order, I again made it extremely clear that I wanted MY color in BOTH bottles I was purchasing. The only communication I received in return was the auto-response message sent out immediately after sending my request (again). Despite it being sent in PLENTY of time for them to send me what I actually ordered, they still neglected to do so. I was furious when I again opened my box to find that they again sent me only one of my two bottles in the correct color. And despite me having expressed my dissatisfaction to them multiple times, they still have yet to right this situation. So much for the BS "100% satisfaction guarantee."
I am extremely disappointed. I love the product. I love the dye, the kit, the fact that it's mailed directly to me, everything about it. Unfortunately, I can't seem to get them to work with me and actually give me what I want. For that reason, and that reason alone, I believe I am going to have to discontinue doing business with this company.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christine- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Tracy M.
julio 22, 2019
Nice color with a burn
PUBLICADO POR:
Tracy M.
julio 22, 2019
I like the hair color but it slightly burns my scalp and my hair is slightly dryer than dyes I have used bought at the store. Might not be good for women over the age of 50. Also, nowhere on the site to cancel order!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tracy- We are so sorry to hear that you have experienced sensitivity after using our color! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to better suit your needs! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cindy C.
julio 22, 2019
Horrible color
PUBLICADO POR:
Cindy C.
julio 22, 2019
I am finally getting a small refund!!! Seriously, I had to g around for days with that horrible color! Kept getting emails type above the line what a joke!! I even sent a.picture of how ridiculous my hair looked!! Then weeks after I finally get a small refund I am so upset I really thought that I would get great service with this company...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cindy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Leah D.
julio 21, 2019
Complete waste of time and money
PUBLICADO POR:
Leah D.
julio 21, 2019
Dye was supposed to be a coppery/ auburn colour. It’s a slightly darker brown with a reddish tint. Not at all happy and completely pointless purchase.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Leah- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Lanny F.
julio 21, 2019
More gold than ash
PUBLICADO POR:
Lanny F.
julio 21, 2019
My hair is a little softer using this kit, but the color overall was way more golden than I wanted and the kit was over packaged and wasteful. I already have what I need for coloring at home. Maybe put an option for full kit or color and developer only?
I understand that you want to protect the content of the package during shipping, but the box could easily be half the size and there's hardly any need for all the plastic anymore, look at what Lush has done! I'm going to cancel and keep trying to find more eco-friendly products out there.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lanny- Thank you for your feedback. We're always looking to improve our service and products and truly value everything our clients say. If you'd like to discuss reformulation options, please reach out to us at [email protected] or give us a call to consult with one of licensed colorists. We are always happy to help!
PUBLICADO POR:
Larue R.
julio 21, 2019
Horrible
PUBLICADO POR:
Larue R.
julio 21, 2019
Thought I would give this a try..... just plain horrible. I could go and purchase my own as I’m cosmetologist. Aveda trained... This is the worst product I have ever used.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Larue- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kimberly P.
julio 20, 2019
Upsetting
PUBLICADO POR:
Kimberly P.
julio 20, 2019
It isn't at all the color I expected. I was trying to attain my original color and what I got was a dull mahogany/pink. It has no shine or luster at all and it is a brassy pinkish red. It doesn't look like me at all and my coloring doesn't match my new hair. I am trying to work with a colorist to correct the problem. They are very open to trying to help me correct this, I just hope it doesn't ruin my hair!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kimberly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yeli V.
julio 20, 2019
Color did not take! My roots are a noticeably different shade!
PUBLICADO POR:
Yeli V.
julio 20, 2019
Extremely disappointed. My hair looks almost exactly like my natural hair color while the rest is the color provided in my last box. I followed instructions to the letter and enlisted help. I have an activity on Monday and my hair is a hot mess. Please cancel my subscription. Turned out more expensive, not at all cost effective for me. Now that I will have to visit a salon to correct it. Completely dissatisfied with the turn out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Yeli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bobbi C.
julio 20, 2019
Not enough Ash
PUBLICADO POR:
Bobbi C.
julio 20, 2019
My hair comes out orange if there is not enough Ash to it. That is what happened this time. Too much orange in my hair. I colored it over a week ago and it is still orangy
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Bobbi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kim R.
julio 20, 2019
Color was not I was told
PUBLICADO POR:
Kim R.
julio 20, 2019
Was so dark. Took a lot of washing out to lighten and now grays are showing. I sent theee pics and last one is a very light color blonder. I want that
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kim- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa P.
julio 20, 2019
Why did product change??
PUBLICADO POR:
Lisa P.
julio 20, 2019
I’ve been a customer for 9 mos. Loved it up until the last two colors. The first time, it was very difficult to wash out of hair. Felt like a handful of Vaseline was left on my scalp and hair. Rinsed and rinsed but had same feeling. About two weeks passed when hair finally felt normal again. The next coloring, I dreaded because of the gummy Vaseline feeling. I made sure to follow directions exactly thinking I had done a step wrong. I had no issues with coloring the first six mos. Same results on this coloring also. Tried different shampoos and was trying to rinse out the feeling for 30 mins. That feeling was still there. I have put off doing the next coloring as it’s just the worst feeling to have in your hair. I did call Cust Svc and they were nice and said to add baking soda when rinsing. I will do this color one more time and add the baking soda. Pretty sure I’m canceling my membership :| I love the color but that feeling!!!! What’s changed!!??
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jackie P.
julio 19, 2019
Doesn’t cover my grays
PUBLICADO POR:
Jackie P.
julio 19, 2019
Followed the directions and my grays are just tinted. I thought I wasn’t supposed to pay for it if I was unsatisfied. After discussing issues with my colorist, I ordered 2 more times (none free) and still didn’t get the desired results. No money back or anything. I now have my every 6 week appointment with my stylist. Very disappointed, mainly with 100% satisfaction guarantee.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Laura R.
julio 19, 2019
Same color.
PUBLICADO POR:
Laura R.
julio 19, 2019
I stated I wasn’t happy with the color the first time, didn’t notice any changes and the same color was sent to me again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laura- Thank you for reaching out to us here at eSalon! We can confirm that your color was adjusted per your request. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly to further discuss your adjustment and color goals.
PUBLICADO POR:
Lisa C.
julio 19, 2019
I loved the whole presentation of the product..classy...but..
PUBLICADO POR:
Lisa C.
julio 19, 2019
Instead of waiting for my confirmation answer...they sent me the product...it did not give me the all over color I desired...or much gray coverage.
They don't give you an option(that ive found) to delete your credit info..they keep it on file...not good...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Monica C.
julio 19, 2019
sent wrong color
PUBLICADO POR:
Monica C.
julio 19, 2019
My color should have been red/brown. I got black. I am not happy. I will not be using you again. It will take forever now for it to grow out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Monica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Michaela T.
julio 18, 2019
I do not like your product, do not send any more.
PUBLICADO POR:
Michaela T.
julio 18, 2019
I do not like your product, do not send any more.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Michaela - We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already resolved your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jane A M.
julio 18, 2019
Made Hair so dry
PUBLICADO POR:
Jane A M.
julio 18, 2019
Don’t think this is the right product for me. I rinsed out the color and my hair felt like straw. I used the conditioner, but it was still dry. The color itself was good.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jane - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cristina P.
julio 18, 2019
Never lost so much hair...
PUBLICADO POR:
Cristina P.
julio 18, 2019
Positive: The final result is good, good gray coverage.
Negative: I didn’t find easy to apply in the back of my head.
The product irritated my eyes when I was blending the color, I had to skip this step because the smell was so strong it was hard to breathe.
But the worst part was the amount of hair I lost. 4x more than I usually lose when I dye my hair.
Overall I wouldn’t recommend this product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cristina - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Mari V.
julio 18, 2019
Wanted to love it.
PUBLICADO POR:
Mari V.
julio 18, 2019
Three different purchases and my hair never looked like the color I selected. First not enough gray coverage then too red and finally too black.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Mari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nelia R.
julio 17, 2019
Great colour
PUBLICADO POR:
Nelia R.
julio 17, 2019
The colour is great, but it doesn't last on grey hair. It covers well for a week, but then the grey start showing.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nelia- Thank you for reaching out to us here at eSalon! We are sorry to hear that the color is not lasting as long as you expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss regrowth and your color needs. We look forward to speaking with you!
PUBLICADO POR:
Debra R.
julio 17, 2019
Has anyone really tried this?
PUBLICADO POR:
Debra R.
julio 17, 2019
I wonder if the person who wrote the instructions has actually gone through these steps. The product is more fluid than other hair color products, requiring me to cover every inch of my bathroom to prevent drops of color flying everywhere- walls, the toilet tank, window sill, etc. The packages are impossible to open without a scissors, particularly the small packets Then try it with wet hands. And have you ever tried to put water from the shower into that small bottle? Can't use the sink, because it is covered up to protect the counter and walls from the dye!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debra- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Please feel free to reach out to [email protected] if you need any application tips or tricks. Our team is always happy to help. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carolyn D.
julio 17, 2019
Orange hair
PUBLICADO POR:
Carolyn D.
julio 17, 2019
hair came out orange!!! Bad results
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carolyn- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
David K.
julio 17, 2019
Disappointed
PUBLICADO POR:
David K.
julio 17, 2019
Came out darker then wanted. Instead of come a shade or two closer to my natural color it was darker then original color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
David - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Wendy Faye A.
julio 17, 2019
dark ASH (ASH) blonde
PUBLICADO POR:
Wendy Faye A.
julio 17, 2019
Supposed 2 b dark ASH blonde, came out dark strawberry blonde-where's the ash??? customer service said they would help, still waiting. If I wanted red in my hair color I would have bought it OTC.
Great coloring, WRONG COLOR. The auto ship is a great idea.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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