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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Joan - Thank you for your feedback. Your colorist will make adjustments to your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Carmen N.
agosto 27, 2019
Das erste Mal
PUBLICADO POR:
Carmen N.
agosto 27, 2019
Ich habe es zum ersten Mal ausprobiert. Das aussuchen ist echt super einfach. Nur leider ist mir dass Ergebnis leider etwas zu dunkel und es geht eher ins orange.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Carmen - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir stehen fest und immer hinter unserer eSalon Farbzufriedenheitsgarantie, daher werden wir gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten ausschau nach einer E-Mail unsererseits für das weitere Vorgehen! Wir schätzen Ihr Feedback sehr.
PUBLICADO POR:
Cristina R.
agosto 27, 2019
Not what i expected
PUBLICADO POR:
Cristina R.
agosto 27, 2019
Color i got came out too dark. Was expecting a lighter color.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Cristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bella M.
agosto 25, 2019
I love the formula, but....
PUBLICADO POR:
Bella M.
agosto 25, 2019
I have thick hair and found that this wasn’t enough for me to coat my whole head. The color was exactly what I asked and I love it! The only thing would be the amount I have in the kit because I have some patchy spots..
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Bella - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Sharon S.
agosto 25, 2019
NOT SATISFIED
PUBLICADO POR:
Sharon S.
agosto 25, 2019
Hair looks horrible! Gray roots 10 times lighter than rest of hair. Followed directions start to finish. The color of my roots is pinkish while the rest is the correct color I am looking for. It is eggplant color. I'm not at all happy with it. My 50th Class Reunion is in less than 3 weeks. Do something about this. I'm not satisfied.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Angela C.
agosto 25, 2019
Waxines
PUBLICADO POR:
Angela C.
agosto 25, 2019
I've been using this product for long enough now that I know the results are always waxy! I used redkin color gels before and never had this problem. The last time I washed, I am not exaggerating that I had to wash a dozen times (including using baking soda to absorb oils) to get the awful greasy feeling out of my hair and it still was not working. Now my grays are back and I am not technically due for a color for weeks. I have stuck with it and followed instructions to give this the benefit of the doubt, but I'm not happy. My sister uses it and loves it so maybe different water and hair types makes a difference, but I'm not liking wasting my money.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Angela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Jackie D.
agosto 25, 2019
I was left with terrible tangles that I almost had to cut out.
PUBLICADO POR:
Jackie D.
agosto 25, 2019
I have never had any hair care product or color leave my hair in such terrible knots. The coverage was OK, but not what you would expect from salon color.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jackie - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee.
PUBLICADO POR:
KAREN B.
agosto 24, 2019
Great disappointment
PUBLICADO POR:
KAREN B.
agosto 24, 2019
Didn't cover greys. Colour completely different to the shade that I'd requested
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Teresa M.
agosto 24, 2019
Consumer Box Life
PUBLICADO POR:
Teresa M.
agosto 24, 2019
I would like you to quit sending me hair color all together. It lasts about as long as the box in the shelf at the $1 store.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Teresa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jacqueline R.
agosto 24, 2019
So disappointed
PUBLICADO POR:
Jacqueline R.
agosto 24, 2019
I had looked at Madison Reed for a year before trying.. I finally did, initially loved the color and the grey was perfectly covered. Within a week the grey was completely UNcovered.. too soon to recolor and I hate the grey.. waiting to use my drug store color so I can cover the grey again!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tanja L.
agosto 24, 2019
Zu dunkel
PUBLICADO POR:
Tanja L.
agosto 24, 2019
Die erst Farbe war viel zu kalt und zu dunkel. Die Farbe macht älter als man ist Das nächste mal wähle ich einen warmen goldbraun Ton.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Tanja - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir stehen fest und immer hinter unserer eSalon Farbzufriedenheitsgarantie, daher werden wir gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten ausschau nach einer E-Mail unsererseits für das weitere Vorgehen! Wir schätzen Ihr Feedback sehr.
PUBLICADO POR:
Holly M.
agosto 24, 2019
Color
PUBLICADO POR:
Holly M.
agosto 24, 2019
I like how healthy my hair looks after coloring.I am getting frustrated.I want more blonde and revised color has me darker almost dark Auburn.Color
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen N.
agosto 23, 2019
Never received
PUBLICADO POR:
Karen N.
agosto 23, 2019
I haven't received an order since May 2019
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Karen - We sincerely apologize for the disappointing experience you had with your order. We have reached out to
you via email to see what we can do about remedying this situation. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Carmen M.
agosto 23, 2019
Do the allergic test!!!
PUBLICADO POR:
Carmen M.
agosto 23, 2019
Not for me,I have very sensitive skin and had an allergic reaction 😔
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Carmen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
PUBLICADO POR:
Stephanie O.
agosto 23, 2019
The color is not right and it came out uneven
PUBLICADO POR:
Stephanie O.
agosto 23, 2019
ugh ugh UGH
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Theresa D.
agosto 23, 2019
Does not stay
PUBLICADO POR:
Theresa D.
agosto 23, 2019
I was not happy with my results
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
K8m W.
agosto 22, 2019
Bad color
PUBLICADO POR:
K8m W.
agosto 22, 2019
They cant seem to get the colors right membership has been cancelled
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kim - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Tamara D.
agosto 22, 2019
To red
PUBLICADO POR:
Tamara D.
agosto 22, 2019
Wish the color was more blonde less red.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Tamara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan S.
agosto 22, 2019
Roots don’t match ends
PUBLICADO POR:
Megan S.
agosto 22, 2019
The only thing I’m a little puzzled with is the roots they are very brown and they don’t match the ends but the way it turned out looks good just not as red as I had hoped maybe I should’ve went with a brighter red in the dark blonde section. But overall the product is great it didn’t feel as damaging to my hair or scalp and the extras were awesome.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Megan - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a deeper Red. We look forward to crafting your custom color!
PUBLICADO POR:
Anabel C.
agosto 22, 2019
Didnt get the color that is was suppose to be
PUBLICADO POR:
Anabel C.
agosto 22, 2019
i colored my hair and i didnt get the results that i want the color doesnt even look blue black and my roots still show
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Anabel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kris E.
agosto 22, 2019
Very disappointed
PUBLICADO POR:
Kris E.
agosto 22, 2019
I was extremely disappointed with my color this time. I asked for no red and my roots still came out red and my hair was greasy and stringy when I was done even though I had throughly rinsed it 3 times.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Kris - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Heidi D.
agosto 22, 2019
The color is no where close to what I put I wanted
PUBLICADO POR:
Heidi D.
agosto 22, 2019
I wanted a magenta color and the one that it was is just regular black. I could of acheived better results with dye from the dollar store .
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Heidi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out less magenta than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Rebecca W.
agosto 21, 2019
Don’t waste your money
PUBLICADO POR:
Rebecca W.
agosto 21, 2019
This color didn’t last at all. After coloring my hair I washed it very well. For an entire week afterwards, whenever I would wet my hair or wash it, color would start dripping off. It’s a good thing it doesn’t rain too often where I live 🤦🏻♀️
All of it was faded within 2 weeks even using color safe shampoo etc and only washing 2-3 times per week.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Rebecca - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Beata N.
agosto 21, 2019
Its washing off
PUBLICADO POR:
Beata N.
agosto 21, 2019
I do like the colour at first but after each wash the colour is fading
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Beata - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Betty Lynn J.
agosto 20, 2019
Hair condition
PUBLICADO POR:
Betty Lynn J.
agosto 20, 2019
I believe I have commented on this before. For as long as I have used your products I have loved the color and the condition of my hair,eventually. The condition the first week after the process is difficult, this past order the worst it has been. When rinsing the product out my hair it feels like clumps of stiff straw, I use all of the shampoo and all of the conditioner in the kit to wash my hair. This time it did not help in the least. In all I had to wash my hair 5 times, 3 the first day and twice the next, before there was any release at all. I believe in the quality of your product this should NOT happen at all, it's tremendously discouraging. The question of, "What happened to your hair???????" Is not good advertisement for esalon.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Betty - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Mariah M.
agosto 20, 2019
Dye lasted only 2 weeks
PUBLICADO POR:
Mariah M.
agosto 20, 2019
When I did my hair (with a friend because I cannot see without my glasses) I loved the color. It was great, the formula was great. Normally color burns etc. this didn't. However a week and a half in I noticed color started to fade. I am probably now 3 weeks almost 4. And it is the brassy version of red. You know when you go blonde and if you dont use purple shampoo it kinda goes brassy? It is like that but with red. Otherwise everything was amazing would give it 5 it stayed longer. Did also use color tint rinse, it didn't work.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Mariah - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Lee N.
agosto 20, 2019
Again, Too Dark
PUBLICADO POR:
Lee N.
agosto 20, 2019
Again, Too Dark.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Lee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Stephani L.
agosto 20, 2019
Stripey
PUBLICADO POR:
Stephani L.
agosto 20, 2019
I sent an email concerning my color last time and no one has responded. I have a stripe where the color has faded. I’m wondering if they can use a 10 developer instead of 20
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Stephani - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Laura C.
agosto 20, 2019
Awful
PUBLICADO POR:
Laura C.
agosto 20, 2019
The color was not right and did not cover the grays sadly disappointed
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Laura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Eva C.
agosto 20, 2019
Color Desired
PUBLICADO POR:
Eva C.
agosto 20, 2019
I tried a couple of time to get my color the color I would like it to be and it never got to that. I have canceled my participation in eSalon
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Eva - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marilyn F.
agosto 20, 2019
Color is okay; could be better
PUBLICADO POR:
Marilyn F.
agosto 20, 2019
The color on the main part of my hair (not the roots) is too dark. This is the first time I've been provided a color for this area. The final result is darker than my natural color. The color of my roots seems fine. I realize this could be partly due to how long it takes me to apply all the color because my hair is curly and down to the middle of my back. Still, I think the color for the main part of my hair should be lighter.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marilyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Christine R.
agosto 20, 2019
Root color way too dark
PUBLICADO POR:
Christine R.
agosto 20, 2019
The root color is far too dark and the end color does not match
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cathy C.
agosto 19, 2019
Never the right color
PUBLICADO POR:
Cathy C.
agosto 19, 2019
I've had 3 orders of color and the color was never right. I wanted dark ash blonde, the first 2 times it was golden blonde to a brassy blond, the last time it was chestnut. I've tried to send pictures but they never get received . I had to pay full price for a color that never right
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Cathy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
PUBLICADO POR:
Valérie R.
agosto 19, 2019
Un belle arnaque
PUBLICADO POR:
Valérie R.
agosto 19, 2019
Une belle arnaque que je vais m'empresser de denoncer car j'ai voulu essayer et maintenant ce site m'envoie systématiquement ce kit et le debite sur ma carte alors que je ne commande rien !!!
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Valerie - Nous apprécions vos commentaires. En examinant votre profil, nous constatons que vous avez déjà travaillé avec l'un de nos experts en couleurs pour résoudre votre problème. S'il vous plaît laissez-nous savoir s'il y a autre chose que nous pouvons faire pour aider!
PUBLICADO POR:
Krystle C.
agosto 19, 2019
No where near what I picked
PUBLICADO POR:
Krystle C.
agosto 19, 2019
I was going for copper from white. While I understand this isn't easy, my hair is horrible. It came out almost pink and fried to heck. I had pretty healthy hair for it to be white, I take very good care of it since I do bleach it often. I only bleach my roots and tone the rest but I make sure to keep oils on it, use paraben and sulfate free shampoo, all that good stuff. After washing the color out I expected soft hair, as it usually is after I tone it, but my hair was coarse and the ends are horribly damaged. Everyone liked the color even though it was nothing I'd ever seen but after a week of putting oils on it and only three washes with the paraben free shampoo the color has faded and left my hair looking like a Georgia clay dirt road. No shine, just dull, muddy looking hair. I have to go pay someone to chop my hair off and fix the color now. I do not recommend this product at all.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Krystle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amy D.
agosto 19, 2019
Intimidated
PUBLICADO POR:
Amy D.
agosto 19, 2019
I received two developers..one was for roots and the other for ends...it intimidated me because it says to try not to get the root formula on the already colored hair..well I'm doing this myself...I thought it woukd be as simple as one bottle for the whole head.
Color turned out ok...but the hair is very dull and not shiny at all.
Kinda disappointed
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results and application process of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alexa N.
agosto 19, 2019
Nearly there but not quite yet!
PUBLICADO POR:
Alexa N.
agosto 19, 2019
I think I wrote a review at the time that I was unhappy with it but I got lots of nice compliments so I'm happy with the color for my ends but the color for my roots is still not right. Its too light, not dark enough, not giving enough coverage and too orange. I'm using a dark brown eye shadow to make it darker so if you could fix that part I'd be very happy! The ends color is perfect. Thank you!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Alexa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
gurjeet K.
agosto 19, 2019
colour
PUBLICADO POR:
gurjeet K.
agosto 19, 2019
After one day the colour wore off, my roots became white after 1 mere day. At the time i washed my hair after dying it the colour was beautiful and then the next day it started wearing off
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Gurjeet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
tajuahna W.
agosto 19, 2019
Not what I was expecting
PUBLICADO POR:
tajuahna W.
agosto 19, 2019
My hair color is light brown. I have used several box colors over the years to cover my white hair at my temples and hairline. I decided to try ESalon. My light brown color ended up being a dark brown (almost black under florescent lighting). Not what I was expecting.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
tajuahna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jennifer G.
agosto 19, 2019
I looooove the color but....
PUBLICADO POR:
Jennifer G.
agosto 19, 2019
It only took to my roots and the remainder of my hair is still just dark brown. It’ll be gorgeous once it all grows out this color, but that’s going to be a very long time. I wish it was all this color
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Monika
agosto 19, 2019
Gute Grauhaarabdeckung und intensive Farbe, aber leider zu dunkel
PUBLICADO POR:
Monika
agosto 19, 2019
Die Farbe ist intensiv und deckt graue Haare gut ab.
Beim Auftragen merkt man schnell, wieviel Wasserstoffperoxid enthalten ist - das macht sie leider auch etwas aggressiv.
Trotz Beschreibung und angehängter Fotos ist die Farbe leider eine Nuance zu dunkel. Dies obwohl ich im Kommentar ausdrücklich erwähnt hatte die Farbe lieber heller als zu dunkel zu wählen, da ich auf keinen Fall dunkler werden wollte.
Gute Anleitung und Anwendungshinweise
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Monika - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar phänomenal ist. Bitte halten Sie in Kürze ausschau nach einer weiteren E-Mail unsererseits. Wir werden uns mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Julie D.
agosto 18, 2019
Did not cover greys
PUBLICADO POR:
Julie D.
agosto 18, 2019
I love my colour but I’m very disappointed to notice that my grey hairs had not been coloured! Please can someone contact me and advise why?? I cannot seem to fine an email address to contact you? J
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Josefine S.
agosto 18, 2019
Zu dunkel
PUBLICADO POR:
Josefine S.
agosto 18, 2019
Wesentlich dunkler geworden als das referenzbild. Auch nach mehr mals waschen noch zu dunkel. Die spitzen sind außerdem viel heller obwohl ich mich genau an die Gebrauchsanweisung gehalten habe. Leider sind die spitzen auch sehr ausgetrocknet.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Josefine - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir stehen fest und immer hinter unserer eSalon Farbzufriedenheitsgarantie, daher werden wir gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten ausschau nach einer E-Mail unsererseits für das weitere Vorgehen! Wir schätzen Ihr Feedback sehr.
PUBLICADO POR:
Lynn O.
agosto 18, 2019
Disappointed
PUBLICADO POR:
Lynn O.
agosto 18, 2019
The colour is far too mahogany or plum even, the coverage is not even the underneath is darker than the top. I followed the instructions to the letter . Nice colour and condition but on someone else.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angela L.
agosto 17, 2019
Not what I expected
PUBLICADO POR:
Angela L.
agosto 17, 2019
During the colour selection, I didn't have much of a choice on how light or dark I wanted to go and I was left with dark tone selections. I was hoping for a nice medium brown with golden tones to help cover up my brassy blonde balayage hair. However my hair has now turned back to a natural black which I am not a fan of at all. Hopefully the colour fades a bit with washing and I wouldn't have to colour over it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Amy A.
agosto 17, 2019
Not the colour I asked for!!
PUBLICADO POR:
Amy A.
agosto 17, 2019
I loved the idea of this service hence buying into it. When the package arrived it was exciting, aesthetically pleasing and personal! When I opened the colour to mix into the toner, the smell of the ammonia made my eyes water more than any box dye I've ever used. But that wasn't the issue.
I asked for light brown. I've not got nearly black hair. I followed instructions perfectly and I've washed it a couple of times for fading. It's black. Very saddening for the reviews :(
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Amy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Stacy S.
agosto 17, 2019
Had a hard time it wouldnt wash out even after 4 showers it has never done this
PUBLICADO POR:
Stacy S.
agosto 17, 2019
It was darker than usual can we take a shade lighter plz it looked close to black and was hard to wash out its never done this before I usually love your product thank you med brown with touch of auburn
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Stacy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather W.
agosto 16, 2019
Too dark
PUBLICADO POR:
Heather W.
agosto 16, 2019
I asked for a copper red and now I'm a dark brown red second color fail
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Heather - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Karin G.
agosto 16, 2019
Unzufrieden
PUBLICADO POR:
Karin G.
agosto 16, 2019
Bin sehr enteuscht von dem Produkt, schon nach 1 Woche ist die Farbe verblasst , werde nicht wieder bestellen
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Karin - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar phänomenal ist. Bitte halten Sie in Kürze ausschau nach einer weiteren E-Mail unsererseits. Wir werden uns mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Laetitia F.
agosto 16, 2019
Not as good as I was hoping
PUBLICADO POR:
Laetitia F.
agosto 16, 2019
Unfortunately, my White hairs turned very light Brown (on dark Brown hairs) and There is no violet even a reflect. The test of my hairs are still the colour I had previously, maybe more Silky with the shampoo and conditionner.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laetitia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
karen F.
agosto 16, 2019
IT TURNED MY HAIR ORANGE, THE PRODUCT DOESNT LAST SO AT LEAST IT FADED IN 3 WKS
PUBLICADO POR:
karen F.
agosto 16, 2019
DONT DO IT! DONT BE TEMPTED!! This product turned my hair orange. I am not kidding, my neighbor's 9 year old daughter said " Aunt Karen, why did you dye your hair orange?"----Out of the mouths of babes. I don't know what tempted me to stray away for Loreal after ten years but don't make the same mistake I did. When I wrote the company they gave no refund, no helpful hints, they just agreed to discontinued the regular repeat orders!! I washed my hair once to twice a day for 19 days and it had faded significantly. But man did I lose the hair. I would estimate my hair is at least 50% thinner than before I used this product. Fortunately I was able to use my Loreal again and my hair is back to normal. (color wise not thickness)! NO SPECIAL COLORIST just for me, NO REFUND, NO EMPATHY, NO HELP FROM THIS COMPANY. They could not have cared less when I wrote them! AGAIN PLEASE DONT BE TEMPTED TO TRY or you will CRY like I did for several days. Worst part, I had just started a new job!!!!! UGHHHHH
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sarah-Ann L.
agosto 16, 2019
Not satisfied
PUBLICADO POR:
Sarah-Ann L.
agosto 16, 2019
I was excited to try this product but I was sadly disappointed. The product dried my hair out something horrible. The colour I was expecting to see when my hair dried wasn't there either. Over all I am far from happy and satisfied. I have been more satisfied with drug store brands.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Sarah-Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nora H.
agosto 15, 2019
Not Pleasant Experience
PUBLICADO POR:
Nora H.
agosto 15, 2019
I completely understand that we can’t generalize but my experience was horrendous. To begin the color wasn’t what I expected. The color was pitch black. I read the instructions several times to make sure I got it right, and the moment I applied the product I knew something was off about it. After rinsing I realized that my hair was falling out drastically. It made my hair extremely dry, porous, and almost hay like. The dye lasted about 2 weeks. My hair continues to fall out. Highly disappointed to be frank. I wouldn’t buy this or receive it as a gift. I would definitely NOT RECOMMEND this product due to my personal experience. The packaging was nice, but unfortunately not enough for me to give it a better review.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nora - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara S.
agosto 15, 2019
Not what I was going for
PUBLICADO POR:
Sara S.
agosto 15, 2019
This color made my hair darker and more auburn than it already is. I was going for more red and less brown (I already have enough brown), and honestly, other than being darker, it’s not that much different from my original color and almost blends in. I am still trying to decide if I should actually do my whole head or not, I mean maybe I’ll like it but I am pretty disappointed how it turned out.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Pascale R.
agosto 15, 2019
Pas satisfaite
PUBLICADO POR:
Pascale R.
agosto 15, 2019
J'avais choisi un roux flamboyant et je me retrouve avec un cuivré, ça ne me correspond pas du tout, donc un peu déçue
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Pascale - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur. Nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. Nos experts en coloration ont été en contact par courrier électronique et se feront un plaisir de vous aider dans ce processus.
PUBLICADO POR:
Melody G.
agosto 15, 2019
Orange Hair
PUBLICADO POR:
Melody G.
agosto 15, 2019
Unfortunately, my hair turned out orange. Hate the color!! I chose very carefully and even added a picture to make sure the color would be correct. Very disappointed.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Melody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patricia W.
agosto 15, 2019
Color too dark
PUBLICADO POR:
Patricia W.
agosto 15, 2019
Very dissatisfied, my color was way too dark. Instead of a dark blonde, it is reddish brown. Will not order again
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth B.
agosto 15, 2019
Color
PUBLICADO POR:
Elizabeth B.
agosto 15, 2019
The color is not consistent through my hair. My roots did not process long enough.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debbie H.
agosto 15, 2019
not totally hooked
PUBLICADO POR:
Debbie H.
agosto 15, 2019
pretty messy process so be prepared.
The color burns a little for me though it didn't with spot testing. I have very baby fine hair and usually in the salon every few weeks for color and trim. This cuts down and makes color affordable which I love. The color itself matched but not exactly what I was looking for.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheryl B.
agosto 14, 2019
I am not pleased with this service at all!!!! Cannot get them to stop sending!!!
PUBLICADO POR:
Cheryl B.
agosto 14, 2019
I have contacted them multiple times to stop the service due to the color being incorrect and I didn't feel like it held up well. After multiple emails and charged yet again and probably 4 colors in the trash unused I am still being charged!!!! And still NO response. This is a scam.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. We have reached out to
you via email to see what we can do about remedying this situation. We truly appreciate your feedback.
PUBLICADO POR:
Priscilla R.
agosto 14, 2019
No change
PUBLICADO POR:
Priscilla R.
agosto 14, 2019
Made no change to my hair color it was much darker than the color I choose.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Priscilla - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Frannie
agosto 14, 2019
Not as expected
PUBLICADO POR:
Frannie
agosto 14, 2019
Not happy with the color. Too much red/yellow and not as ash.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Frannie - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Carol L.
agosto 14, 2019
Great colour but with downfalls
PUBLICADO POR:
Carol L.
agosto 14, 2019
I tried this for a few months but after tweaking it a few times it still didn't give the result I wanted. Even with salon colour shampoo and conditioner it faded on my Grey's very quickly. Back to the salon I go!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carol - We’re sorry to hear that you were unhappy with the gray coverage results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Nicole D.
agosto 14, 2019
Dried my hair out
PUBLICADO POR:
Nicole D.
agosto 14, 2019
Unfortunately I didn’t like how the dye dried my hair out. Also the dye did not last as long as I would like to have had it last. I must say the grey is still covered however, my ends have lightened a lot within a couple weeks of dyeing my hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit and a recommendation to repair any dry hair strands. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Trish T.
agosto 14, 2019
Washing out
PUBLICADO POR:
Trish T.
agosto 14, 2019
After one week the root color is washing out. :(.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Trish - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Rogetta S.
agosto 14, 2019
No change in color
PUBLICADO POR:
Rogetta S.
agosto 14, 2019
I wanted to go from Darkest brown to copper golden. Followed the instructions to the T and no change in hair color. Still have dark brown hair. Disappointed to say the least.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rogetta - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lindsay M.
agosto 14, 2019
Not what I wanted at all
PUBLICADO POR:
Lindsay M.
agosto 14, 2019
my natural hair color is like a dark blonde. I wanted to touch up my roots to go more blonde with the highlights I already have. What I was sent made my hair color darker.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Lindsay - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Helene B.
agosto 13, 2019
The Color is to dark
PUBLICADO POR:
Helene B.
agosto 13, 2019
After I asked eSalon to adjust to lighter color, i received the order. The quality of the Color is Great. Great grey cover and Long lasting. But the Color seemes to be darker than the previous one. So i am not really happy :/
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Helene - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Laurie B.
agosto 13, 2019
too dark
PUBLICADO POR:
Laurie B.
agosto 13, 2019
color is to dark and alittle too green ashy instead of violet.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Laurie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jane M.
agosto 13, 2019
Doesn’t cover greys as promised
PUBLICADO POR:
Jane M.
agosto 13, 2019
Hair dye is useless for grey coverage on black hair. Customer service no use either. Will stick to usual shop bought dye at half the price in future.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ann S.
agosto 13, 2019
Not what I was hoping for
PUBLICADO POR:
Ann S.
agosto 13, 2019
I'm a natural medium blonde. The picture I sent showed it. I wanted to blend my roots better. My roots turned out red. I followed the wash through instructions and the rest of the color was darker but the reddish hue was not good. I stripped some of the color with clarifying shampoo and vitamin C. It is still reddish but better.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ann - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Daisy D.
agosto 13, 2019
Ammonia base
PUBLICADO POR:
Daisy D.
agosto 13, 2019
I like the color results but the ammonia contect int he product is to heavy.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Daisy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea L.
agosto 12, 2019
Not the color I wanted
PUBLICADO POR:
Andrea L.
agosto 12, 2019
This is my second time using eSalon. First time was great, the color that I got was a little darker than the color I wanted but I still liked it. Second time, I thought I was going to get the same color because I didn't change anything, but I got a totally different color, it is more like a light brown. It is not red nor copper. I really do not like to complain but I've been working on my red hair for almost a year, I was trying to make it lighter not darker.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Clara S.
agosto 12, 2019
Problème de coloration
PUBLICADO POR:
Clara S.
agosto 12, 2019
Bon produit pour la calite rien a dire mais déçu par la color je demande un noir blue je me trouve avec un marron très foncé même pa de reflets bleu
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Clare- Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires.
PUBLICADO POR:
Nancy N.
agosto 12, 2019
Resistant gray
PUBLICADO POR:
Nancy N.
agosto 12, 2019
I absolutely love my color and the way my hair feels, however, I have spots of gray hairs where the color just won’t take. I’m thinking of canceling my subscription because it wouldn’t be worth it to have to keep retouching those spots.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine D.
agosto 12, 2019
Hair 2 different colors
PUBLICADO POR:
Christine D.
agosto 12, 2019
I got my order tonight and I was so excited. I enlisted the help of a friend and we followed the instructions to a T. The first application to my roots didn't change the shade of my hair at all. The second application made the rest of my hair quite red. I am extremely disappointed.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shari M.
agosto 12, 2019
Did not receive product
PUBLICADO POR:
Shari M.
agosto 12, 2019
I did not receive a product last month. I see you charged me but I told you to cancel and did not provide a change of address because I did not expect to receive anything from you. Where is order if I was charged? I am not at the address you have on file and nothing has been forwarded by post office.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shari - We're truly sorry that the custom color set did not arrive. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Chrissy V.
agosto 11, 2019
Really nice, just not perfect
PUBLICADO POR:
Chrissy V.
agosto 11, 2019
I really liked the color, it was just what I wanted. Brassy hair returned after a few weeks, which was dissapointing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chrissy - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angela F.
agosto 10, 2019
Unpleasant
PUBLICADO POR:
Angela F.
agosto 10, 2019
The color is beautiful. However, it is two Shades Darker. I wanted to go two shades lighter. I have sent then company for emails and placed two phone calls to them. I have had no return calls and no luck communicating via email. I also put my orders on hold which, did not work. They charged me another fee and sent out another order. I had to go back in cancel all future orders and call my bank. I lost a lot of hair using this product which I lose hair when I color however, not this much hair. My hair felt really well nicely condition and the color is beautiful it just is not the color I wanted and in a little concerned about the hair loss. Would love to speak to someone if they could call me or get back to me that would be great. I don't normally leave bad reviews and when I do I always try to include some positivity however, I'm not having any luck with eSalon and everyone that I have referred to them has had a great experience. I will continue to refer people however, I will no longer be purchasing until I can fix the issue with my very first order. I'm stuck with a hair color that is two Shades Darker when I wanted to go two shades lighter and according to the activity on my account I'll be receiving another shipment of the same color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah Y.
agosto 10, 2019
Wrong color
PUBLICADO POR:
Hannah Y.
agosto 10, 2019
I ordered a color that was very visibly copper red however what I received had the correct label but my hair is just very dark brown. I've tried to contact the company to resolve this issue but unfortunately nobody has responded to me.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Hannah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cecile M.
agosto 10, 2019
Sans plus
PUBLICADO POR:
Cecile M.
agosto 10, 2019
Au final j avais donne par mail la composition habituelle et j ai eu du standard
Sent très fort
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cecile - Merci pour tous vos commentaires et les prenons en considération. Nous aimerions en discuter plus avec vous et un de nos experts en couleurs vous contactera sous peu.
PUBLICADO POR:
Silke B.
agosto 9, 2019
Ammoniak!
PUBLICADO POR:
Silke B.
agosto 9, 2019
Leider scheitert es an dem beissenden, Tränen in die Augen treibenden Ammoniakgestank. Selbst meine Drogeriefärbemittel haben dieses schon vor Jahren verbannt. Schade! Werde wohl wieder auf mein altbewährtes Färbemittel zurück greifen.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Silke - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte zu entwickeln. Wir schätzen Ihr Feedback und freuen uns, dass Sie sich mit uns in Verbindung setzen, um uns Ihr Anliegen mitzuteilen. Wir haben uns per E-Mail an Sie gewandt, um diese Angelegenheit weiter zu erörtern und herauszufinden, wie wir Abhilfe schaffen können. Behalten Sie Ihren Posteingang im Auge, um weitere Informationen zu erhalten.
PUBLICADO POR:
Jennifer H.
agosto 9, 2019
Too Dark
PUBLICADO POR:
Jennifer H.
agosto 9, 2019
I know it is the same color as last time, but my hair got really dark this time.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your Custom Color results were darker than expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Dawn W.
agosto 9, 2019
Too dark
PUBLICADO POR:
Dawn W.
agosto 9, 2019
Good morning,
I was not happy with the color, it was way darker then I expected. I thought I had relayed this and asked that my membership be cancelled. However, I just checked my credit card statement and see that another shipment is on it's way for over $27. Please let me know how to return the item for a full refund. Please cancel my membership.
Thank you.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Dawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rox S.
agosto 9, 2019
Please cancel me
PUBLICADO POR:
Rox S.
agosto 9, 2019
Did not like the color Too light and only lasted about 4 days Please cancel me for everything
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Rox - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Jeni S.
agosto 9, 2019
Not the right colour
PUBLICADO POR:
Jeni S.
agosto 9, 2019
This made my hair have ginger tinge which I hate . The product quality and instructions where excellent
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jeni - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ellen Y.
agosto 9, 2019
Allergic reaction
PUBLICADO POR:
Ellen Y.
agosto 9, 2019
How do I cancel my subscription. I tried a 2nd time, and I had a reaction to your product. Please stop sending me producr
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ellen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
PAMELA P.
agosto 8, 2019
Pique
PUBLICADO POR:
PAMELA P.
agosto 8, 2019
Jolie couleur mais à l'application ça pique un peu.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Pamela - Nous sommes désolés d’apprendre que vous avez été déçue par le résultat. Notre Garantie eSalon Coloration heureuse est primordiale pour nous, et nous allons tout faire pour réaliser vos objectifs couleur. Vous recevrez bientôt un e-mail de notre part afin de passer aux prochaines étapes. Nous vous remercions sincèrement pour votre retour d’expérience.
PUBLICADO POR:
Sehrie M.
agosto 7, 2019
Bloody awful!!
PUBLICADO POR:
Sehrie M.
agosto 7, 2019
Was nothing like the colour I chose. Sent my hair yellow!! Had to pay to have it corrected. And then charged me £25 for another!!!! Now I've got to send it back at a cost to me!!!
Ridiculous!!!!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sehrie - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathleen L.
agosto 7, 2019
Wrong color
PUBLICADO POR:
Kathleen L.
agosto 7, 2019
My shipment was first lost, then when it arrived it was the wrong color. The color looks good but not on me. The color I received was red, I wanted blonde.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathleen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Stephania V.
agosto 7, 2019
Not happy with the result
PUBLICADO POR:
Stephania V.
agosto 7, 2019
Not what I was expecting. I was looking for a lighter hair and now it looks darker than it was before.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Stephania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Leo 97504
agosto 7, 2019
UGH..This was terrible!!
PUBLICADO POR:
Leo 97504
agosto 7, 2019
Came out brassy and very, very discolored. I am hopeful they will correct it, but if not, this is my last purchase from E-Salon.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Vickie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sue K.
agosto 7, 2019
too dark
PUBLICADO POR:
Sue K.
agosto 7, 2019
the colour turned out much darker than the picture on my own hair however, the condition and shine was amazing so Id like to try again with a lighter softer shade with warm tones.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sue - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Suzi P.
agosto 7, 2019
Don't Do It!
PUBLICADO POR:
Suzi P.
agosto 7, 2019
This product seriously damaged my hair. Would give it zero stars if I could. Don't take a chance on it- I followed the directions to the letter and now my hair is dry and breaking.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Suzi - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Denise E.
agosto 7, 2019
not too happy
PUBLICADO POR:
Denise E.
agosto 7, 2019
Still too dark, even after customizing. Greys are already showing in my "sideburns"
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Denise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jenne B.
agosto 7, 2019
Way too dark
PUBLICADO POR:
Jenne B.
agosto 7, 2019
I requested a color to take out my brassy highlights and color the rest of my hair. I got a shade that’s about two shades too dark and my brassy highlights are copper - not what I wanted at all. I got one response and no solutions. Would like my money back and cancel my account.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janine B.
agosto 7, 2019
custom color set
PUBLICADO POR:
Janine B.
agosto 7, 2019
The first attempt at coloring my hair was a mess. I am loosing hair daily. I don't know if it is the strong ammonia formula or something else in the product causing this. I was so in love with your color match concept and mail order system. I am beside my self trying to figure out how to get my hair to stop falling out. I am scheduled for a hair max consult.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Janine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Amy T.
agosto 7, 2019
Instructions made me overthink it
PUBLICADO POR:
Amy T.
agosto 7, 2019
I’m used to using the box dye from the stores. Never have a problem with applying the color to my entire head but with this system, the instructions tell you to part your hair with the clips and select piece by piece... it made me overthink the whole process and miss a decent size spot below the crown of my head. Color on my roots has faded to a lighter brown after just a weeks worth of washing. Needless to say, I’ve already purchased another box dye from my local Target and will be coloring again this weekend.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amelie S.
agosto 7, 2019
Not happy unfortunately
PUBLICADO POR:
Amelie S.
agosto 7, 2019
I used to love getting my shipment from eSalon but after tweaking my order 3 times I am basically back where we started. My hair is darker with a bit of purple that is absolutely not what I had hoped for. After chatting with my my stylist I had thought that we were on the same page but unfortunately I don’t see results 😓 hoping my next round will fix it
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amelie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Molly T.
agosto 7, 2019
Somewhat disappointed.
PUBLICADO POR:
Molly T.
agosto 7, 2019
I was much more satisfied with my results after applying the products sent in my second shipment. This most recent purchased almost seemed to not hold. I didn't really notice a difference in my new growth after applying the color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Molly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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