The color made my hair feel dry and my hair had no luster or shine. It had a very flat matte appearance to it. The value of the color was not not pretty. It made my hair look like it was colored and that was not an attractive look. It made my hair feel like it was over processed and my hair tangled easily so brushing that out caused breakage. I was really disappointed. The shampoo and conditioner did not seem to make my hair soft or feel like it usually does after application of a conditioner product. I did not use the left over products after the initial use because of how my hair looked and felt after the initial use.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Loretta H. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Alison G.
julio 6, 2020
Product never arrived
PUBLICADO POR:
Alison G.
julio 6, 2020
My first order arrived after over 3 weeks, which although irritating was manageable. My second order was the same. My most recent order has been over a month and still hasn't arrived. I've been given a refund with no hassle, but I am disappointed that i cant use the product as I found the quality to be excellent.
What's the point of a subscription model of business if you can't use a reliable delivery service?
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Alison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tanja F.
julio 6, 2020
Extrem beißender Geruch
PUBLICADO POR:
Tanja F.
julio 6, 2020
Extrem beißender Geruch der Farbe
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Tanja F. - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Lamia B.
julio 6, 2020
Déçue
PUBLICADO POR:
Lamia B.
julio 6, 2020
Je ne me souviens pas avoir commandé du châtain foncé doré mais plutôt châtain clair doré. Si c est le cas, dans ce cas pas de problème je dois avoir un résultat du châtain foncé doré Et non pas du noir corbeau. J ai prévu d acheter une teinte aujrdhui pour camoufler cette couleur qui ne me va pas du tout. Je suis très insatisfaite.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lamia B. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire !
PUBLICADO POR:
Chantal F.
julio 6, 2020
Déçu par le produit
PUBLICADO POR:
Chantal F.
julio 6, 2020
Très déçu par le rendu malgré un ajustement de la couleur. Je vous demanderai de mettre fin à mon abonnement.
Merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Chantal F. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d’apprendre que vous n’êtes pas totalement satisfaite de votre coloration. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider, nous vous avons contactés par email.
PUBLICADO POR:
Marylynn H.
julio 6, 2020
Did not like this product
PUBLICADO POR:
Marylynn H.
julio 6, 2020
This product has far too many steps and is extremely messy and time consuming. I canceled my account and will go back to Madison Reed. Much simpler, less messy and great results
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Marylynn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Judi G.
julio 6, 2020
Not a great shade
PUBLICADO POR:
Judi G.
julio 6, 2020
Sent picture and still not good.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Judi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tatiana A.
julio 6, 2020
Did not get what I asked for
PUBLICADO POR:
Tatiana A.
julio 6, 2020
I called spoke with a stylist and I updated my wishes for all over coverage, not just riots and for a lighter shade. I received the same think I originally received. Planning to cancel I have just not had the time
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Tatiana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara W.
julio 6, 2020
Brown roots!
PUBLICADO POR:
Barbara W.
julio 6, 2020
The two step process is a problem when the root application is not the right color. My overall hair color is a vibrant copper red, but roots were a lifeless brown with no hint of red. I asked to have this changed, but the next package was no different. So I moved on to try and find a more suitable product.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynda R.
julio 6, 2020
disappointed
PUBLICADO POR:
Lynda R.
julio 6, 2020
I responded to an email asking about my color (second order) before it was created asking my input. I asked for 2 colors, one being slightly darker for the back/bottom and one to be exactly the same as my previous lighter color. I received an email back stating they had received my request. When I received my color (almost 2.5 weeks late-greys were unbearable) there was only one color which was neither the darker or the previous color I had requested. Sadly, I will not be ordering again. 😔
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Lynda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ewa B.
julio 6, 2020
First Time Custom Color
PUBLICADO POR:
Ewa B.
julio 6, 2020
The color was too warm of a blonde...looked orange compared to my color
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ewa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathryn S.
julio 6, 2020
Color was sent for wrong part
PUBLICADO POR:
Kathryn S.
julio 6, 2020
My color was great but it was sent for my roots, and I am actually trying to match the bottom of my hair (bottom 7/8) to my roots, so it wasn't quite enough color.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kathryn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ann R.
julio 6, 2020
A disaster
PUBLICADO POR:
Ann R.
julio 6, 2020
I thought I'd try eSalon because it had gotten good reviews. Despite sending a photo of my current color, the "custom" color created for me was WAAAAY too dark. I'm going back to my tried and true home hair color.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Teresa Y.
julio 6, 2020
good coverage but too dark
PUBLICADO POR:
Teresa Y.
julio 6, 2020
I had asked my colorist to change the color because it was really dark almost black instead of auburn. It seems to be the same too dark color. The gray coverage is good.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Teresa - Thank you for your feedback. Your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.We'd like to remind you that you're currently signed up for our Plan with a frequency of 4 weeks. Your next order is set to bill and begin processing on JULY 30, 2020.Thanks for choosing eSalon! Please let us know if we can assist you further.
PUBLICADO POR:
Marti S.
julio 6, 2020
disappointed
PUBLICADO POR:
Marti S.
julio 6, 2020
I have colored my hair twice, used product 2 months, followed the directions. The color was not covering and what little did, didn't last long.
When I tried to cancel my subscription there is no, apparent way to do this. I feel like I am being held, hostage. Help!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Marti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer M.
julio 6, 2020
Why does eSalon want me to be a redhead when I really, really don't want to be??
PUBLICADO POR:
Jennifer M.
julio 6, 2020
My primary goal has been to tone down the red tone. I requested ashy. The eSalon color still is way too red. My roots, which are naturally about 70% cool brown and 30% gray, keep coming out a deep bronze. NOT thrilled.
The developer shifted down from a 20V to a 15V (thank you). But this time it seemed to smell so strong that my eyes watered the entire time and I could barely see where I was applying the color. Could we try going down to a 10V developer, or something still milder?
Thanks for listening. I plan to try one more eSalon order and then, if still too red, I will go back to my salon.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Renee A.
julio 6, 2020
not as light as I like
PUBLICADO POR:
Renee A.
julio 6, 2020
and your sending my order too fast I only died my hair July 3rd why are you sending it to me already I will have to cancel
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Renee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cristina C.
julio 6, 2020
Copper Color
PUBLICADO POR:
Cristina C.
julio 6, 2020
Color: instead of ash blond the color outcome was copper/ orange.
Coverage: although I had the color applied very carefully by a friend who is a hairdresser, the coverage is sub par. Many grey hairs not covered.
Color did not last 4 washes. After 3-4 washes the color was all faded. I’d be happy to add a photo for demonstration before and after
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Cristina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jan B.
julio 6, 2020
Bad
PUBLICADO POR:
Jan B.
julio 6, 2020
I asked for a deeper red..nope..nope.. nope
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jan - Thank you for your feedback. Your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. We'd like to remind you that you're currently signed up for our Plan with a frequency of 12 weeks). Your next order is set to bill and begin processing on AUG. 26, 2020.
Thanks for choosing eSalon! Please let us know if we can assist you further.
PUBLICADO POR:
Cecilia C.
julio 6, 2020
Unhappy
PUBLICADO POR:
Cecilia C.
julio 6, 2020
Have yet to receive my first order or my resend. I'm very disappointed. As I said per my last email, please cancel my account & refund any money paid to esalon.
Thank you
CCuellar
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Cecilia - We´re very sorry to hear you have not received your order. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mira Z.
julio 6, 2020
Dye darkened my hair instead of lightening it
PUBLICADO POR:
Mira Z.
julio 6, 2020
I ordered medium brown natural golden dye and got dark brown natural golden dye that somehow made my hair darker instead of lighter. Would not recommend and have had better experiences with storebought box dye.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Mira Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Monika F.
julio 5, 2020
Disappointed
PUBLICADO POR:
Monika F.
julio 5, 2020
I was looking into lightening my hair so that I can have a little bit of fun with semi-permanent dyes whilst I’m working from home (I work in a traditional profession so haven’t had a chance to go unconventional for 8 years) I have specified that my main goal was to reach level 7 from level 5, specifically asking for dark ashy blonde. I only really ‘had’ this one chance as I had natural hair colour and did not want to bleach my hair which I why I decided to entrust someone more experienced and knowledgable to provide me with what I needed to achieve my goal. I have included a number of photos of my hair so that the colourist could make an informed decision when mixing my colour.
There was a lot of ammonium in my colour, considerably more than any box hair dye I have ever come across (and I have dyed a lot of hair at Uni). The level 15 developer did hardly anything to my hair: my hair was ginger-ish when standing next to a strong artificial white light, whereas my ends appeared darker, if anything, in natural light. I was unhappy with the results which is why I have purchased a level 6 toner which was too light for my supposedly freshly coloured level 7 hair. The only visible result is the dryness of my hair. Definitely disappointed with the outcome and the fact that I now have to wait years for my hair to grow back if I don’t want to use bleach and cannot experiment with different vibrant colours during lock down.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Monika F. - We appreciate your feedback. We are sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Samantha B.
julio 5, 2020
Fed up
PUBLICADO POR:
Samantha B.
julio 5, 2020
Second time now and my hair has turned out darker than expected again.
Will be cancelling my subscription
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Samantha B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mildred A.
julio 5, 2020
No gray hair cover
PUBLICADO POR:
Mildred A.
julio 5, 2020
I’m not planning to buy your color again, because is not properly working on my roots (gray hair). In love with the rest of the hair color but it’s not working on my roots. I requested to adjust the color but didn’t work.
Thanks
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Mildred - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristen D.
julio 5, 2020
Just Ok
PUBLICADO POR:
Kristen D.
julio 5, 2020
I was so excited to try this color kit but was left more than a little underwhelmed. Pros: left my hair really soft. Cons: The kit did not include the classic shampoo/conditioner for post color and the color couldn’t be any further from what I chose. I know everyone’s hair processes differently but I chose dark blonde ash, followed the directions to a T and I have something bordering on a dark blonde with strawberry tones. I’m glad I tried but I’m not sure I’ll come back.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kristen - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Jody D.
julio 5, 2020
The colour is not as personal as is meant to be
PUBLICADO POR:
Jody D.
julio 5, 2020
The colour so far (two orders) have been pretty standard and nothing special. Expensive way to colour hair and not that efceive on white/grey hair. Fades really quickly. Despite having taken an in-depth profile process.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jody D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Peg B.
julio 5, 2020
Horrible shipping times.
PUBLICADO POR:
Peg B.
julio 5, 2020
If you enjoy waiting for two weeks to receive a product, then buy this. Otherwise, there HAS to be something better out there. Product itself is ok, but I discontinued my membership because of the excessive time to receive it.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Peg - We are so sorry for the delay with your last shipment. Upon reviewing your profile, we see that your concern has been resolved. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah W.
julio 5, 2020
Orange hair
PUBLICADO POR:
Sarah W.
julio 5, 2020
Terrible - left my roots orange! Would not recommend.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sarah W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Roberta A.
julio 5, 2020
Need .My stylist!
PUBLICADO POR:
Roberta A.
julio 5, 2020
Not happy with color . Please cancel further orders,going back to my stylist Just too much work.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Roberta- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janneke D.
julio 5, 2020
Not the right colour at all
PUBLICADO POR:
Janneke D.
julio 5, 2020
I have medium brown hair and after my colour I had dark brown hair with a copper and red tint in it. I have never ever had such a misfit. I can’t imagine this is right. After this I highlighted my hair. Thought it would get better, but the highlights became orange..... never again... this is my worst nightmare...
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Janneke D. - We’re so sorry to hear that we did not meet your Color expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donna P.
julio 5, 2020
My hair is a mess
PUBLICADO POR:
Donna P.
julio 5, 2020
I did not like the way my hair turned out the last two times My hair is all the way down my back and when I put the color on I now have lite colored on roots and different colors through my hair My hair is a mess now I won’t even wear it down I’ve kept it twist up in a bum since I’ve colored it I’m not happy at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Danielle W.
julio 5, 2020
Order Not Received
PUBLICADO POR:
Danielle W.
julio 5, 2020
I placed this order on May 30th, communications said it shipped on June 5th and it is now July 5th and I still have not received my order. Shipping/tracking says it is in El Segundo/ Uslaxa, USA and has not changed since the June 5th “ship date”. I understand shipping can be delayed due to Covid-19 but customer service assured me in an email it would “arrive by the evening of July 1st at the latest”. International orders (Canada) should be made aware prior to ordering that these delays can mean over a month wait. Had I known this was the estimated delay at the time of placing the order I would have thought twice.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Danielle- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Claire A.
julio 5, 2020
First impression
PUBLICADO POR:
Claire A.
julio 5, 2020
Although the personalised box looked great and the expectations were looking good, I will not be ordering again. The ends were good, but my roots did not go ash blonde, instead turned a orange colour, very disappointing
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Claire A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were unhappy with your color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
vanessa C.
julio 5, 2020
Color is really BAD
PUBLICADO POR:
vanessa C.
julio 5, 2020
I am very disappointed in how my color came out even though I followed the directions to the letter. I now have a large area of newly colored hair that is ORANGE.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vanessa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Martha K
julio 4, 2020
Nicht gut
PUBLICADO POR:
Martha K
julio 4, 2020
Die Lieferung kam beschädigt an. Bis heute keine Reaktion!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Martha K. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Gordana A.
julio 4, 2020
Didn't cover my gray
PUBLICADO POR:
Gordana A.
julio 4, 2020
Unfortunately the color didn't work for me, it didn't cover my gray hair and it has this yellowish tone. Also instruction said that I have 2 pair of gloves but it was just one so I lost time trying to find gloves to use it after I applied color to the ruts.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Gordana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Deborah L.
julio 4, 2020
CANCEL
PUBLICADO POR:
Deborah L.
julio 4, 2020
account was canceled and review was submitted in May
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Deborah - We truly appreciate your feedback. Upon reviewing your profile, we see that your concern has been resolved. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela M.
julio 4, 2020
1st time
PUBLICADO POR:
Angela M.
julio 4, 2020
The color was too dark in the roots and made the rest of my brown hair dull and not warm in color
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela B.
julio 4, 2020
Not satisfied with the "gray coverage"
PUBLICADO POR:
Pamela B.
julio 4, 2020
I followed all of the directions, step by step, but it did not cover the gray completely. About a few days later, I was back to square one. Too much to spend with the same outcome that I had with another less expensive brand. The color was great, but not for the gray coverage!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Pamela - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Lisa L.
julio 4, 2020
Didn’t cover my grey
PUBLICADO POR:
Lisa L.
julio 4, 2020
Very disappointed! I had very few grey around my face and it Sydney do a thing
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Elizabeth K.
julio 4, 2020
Not for me
PUBLICADO POR:
Elizabeth K.
julio 4, 2020
I wasn't crazy about my color. It was just blah and too dark. For the extra money, I thought it would be just amazing. I wanted a shade lighter and was told they couldn't do that but would send me more of the same. I had to email them several times explaining what I wanted. They finally came up with an idea and sent me another product. This time the color was too red. The colorist just doesn't seem to understand what I want. I think I am better off with getting it at the drug store. This is a crapshoot.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Elizabeth - We’re truly sorry that our Hair Color did not turn our as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jessica G.
julio 4, 2020
Color was not vibrant
PUBLICADO POR:
Jessica G.
julio 4, 2020
Not vibrant
Dull color
Not what I was looking for
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jessica - We’re sorry to hear that your color came out duller than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a Color requested. We look forward to crafting your custom color!
PUBLICADO POR:
Helen S.
julio 4, 2020
Zu Teuer
PUBLICADO POR:
Helen S.
julio 4, 2020
Die Farbe war schon gut. Alles sehr ausführlich beschrieben. Es ist ganz komplett, mit Handschuhe/ Pinsel. Aber für eine dauerhafte Verwendung alle 4-8 Wochen zu teuer.
Das Farbergebnis konnte ich nur mit eine vorhandene Pigmentierungsmaske neutralisieren, da es sonst zu orange geworden war. Vor allem die grauen Haare.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Helen S. - Vielen Dank für Ihr Feedback. Wir verstehen, dass unsere Preise etwas hoch erscheinen können. Das liegt daran, dass Ihre Bestellung so viel beinhaltet: Farben in Salonqualität, ein persönlicher Colorist, der Sie berät, Ihre individuell abgefüllte Flasche sowie das gesamte Zubehör für Ihre Farbanwendung.
PUBLICADO POR:
Kim T.
julio 4, 2020
Unhappy with outcome
PUBLICADO POR:
Kim T.
julio 4, 2020
I am beginning to think that the color I am looking for, copper red, can only achieved by going to a salon. I did try the competitor first, only because I had not heard of eSalon. There was nothing coppery about the resultant color. It was auburn, and much too dark. My hair is lighter red after using the eSalon color, but still not what I am looking for. The kits from both companies are impressive. My only other comment is that the eSalon color had a very strong smell and the competitor's brand had no smell at all.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Km - We’re sorry to hear that your color was not quite what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a color requested. We look forward to crafting your custom color!
PUBLICADO POR:
Dawn F.
julio 3, 2020
I want a refund!!!
PUBLICADO POR:
Dawn F.
julio 3, 2020
I requested a revision to my hair color several weeks ago. My last kit was supposedly revised. It was NOT. The color is still not right. It still does not cover greys. There was not enough product to cover my ends. No one seems to read and really do anything.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Dawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Tracey D.
julio 3, 2020
June color
PUBLICADO POR:
Tracey D.
julio 3, 2020
There was less grey coverage as normal.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Tracey- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Helen T.
julio 3, 2020
Colour faded within one wash and grey
PUBLICADO POR:
Helen T.
julio 3, 2020
Showed my grey up within one wash
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Helen T. - We appreciate your feedback and we are sorry to hear that you were unhappy with your gray coverage. Our Color Team will reach out to you via email. Thank you for your patience.
PUBLICADO POR:
Robin L.
julio 3, 2020
Never received.
PUBLICADO POR:
Robin L.
julio 3, 2020
Shipping seemed to take awhile on other orders. Never received the last order even though the order said it shipped a month ago. It might be helpful to change your shipping methods?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Robin L. - Thank you for your feedback. We are so sorry to hear that your eSalon order has not arrived! Upon reviewing your profile, we see that one of our Team Member has already helped you to resolve this matter. Please let us know if there is anything else we can help you with!
PUBLICADO POR:
Julie B.
julio 3, 2020
Purchase June 7
PUBLICADO POR:
Julie B.
julio 3, 2020
It faded in areas which were blonde
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Julie B. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tanielle H.
julio 3, 2020
I like it
PUBLICADO POR:
Tanielle H.
julio 3, 2020
I like it....but still orange,still would like to try and get a shade lighter with out any orange if possible...just a light brown
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Tanielle- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jessica H.
julio 3, 2020
Good quality but not my colour :(
PUBLICADO POR:
Jessica H.
julio 3, 2020
Love this product for its brilliant packaging, everything personalised and the quality of the dye. My only issue is the colour didn’t come out as I had planned. I wanted a neutral brown to cover all the copper tones in my previously dyed hair. However, the copper/brassy tones are still visible.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jessica H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cynthia H.
julio 3, 2020
Poor Coverage
PUBLICADO POR:
Cynthia H.
julio 3, 2020
Product did not effectively color my roots.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dottie G.
julio 3, 2020
Hate it
PUBLICADO POR:
Dottie G.
julio 3, 2020
I just used my color ordered on June 5 . An I HATE IT. The 2 step process makes me look like I dipped my hair into red kool aid. I can't say how strongly I hate how it looks. I'm on my way to the store to get a boxed color to fix it before anyone sees it. A major fail.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dottie -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sally M.
julio 3, 2020
Seemed to be a different color
PUBLICADO POR:
Sally M.
julio 3, 2020
The color I got this time was darker and had less red in it. When I mixed it it did not look anywhere near the same as the previous colors I have been sent. I would like my next hair color to be a shade lighter and a touch more red.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sally M. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Debbie R.
julio 3, 2020
was to dark
PUBLICADO POR:
Debbie R.
julio 3, 2020
was very dark
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Debbie R. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mary B.
julio 3, 2020
Never received
PUBLICADO POR:
Mary B.
julio 3, 2020
It's still in transit - will update if I ever get it
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mary B. - Thank you for reaching out to us here at eSalon! One of our Team Member has been in contact via email to assist you. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Tracey S.
julio 3, 2020
Doesn’t cover temples
PUBLICADO POR:
Tracey S.
julio 3, 2020
Your product color is very nice however it does not stay on your head very long and within days the grey by my temples are exposed. I actually have much better coverage with clairol root rescue. Sorry to say , I want to like your product but it just doesn’t cover grey well and fades easy
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tracey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ariana P.
julio 3, 2020
Didn’t cover greys
PUBLICADO POR:
Ariana P.
julio 3, 2020
Didn’t cover any of my grey hairs
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ariane P. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
SHELIA R.
julio 3, 2020
way too dark
PUBLICADO POR:
SHELIA R.
julio 3, 2020
I WISH TO CANCEL FUTURE ORDERS. THE COLOR WAS WAY TOO DARK AND SO MESSY TO USE.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sheila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
LINNETTE F.
julio 3, 2020
Heavy chemicals
PUBLICADO POR:
LINNETTE F.
julio 3, 2020
I found the color was super dark and very harsh with heavy chemicals. I got a scalp reaction, a lot of burning and itching and got scabs. Not happy with the product. I would like to get my money back. Thank you.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Linnette - We are so sorry to hear you experienced discomfort while using our Hair Color. We want to make this right and will be reaching out to you shortly. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan W.
julio 3, 2020
Huh?
PUBLICADO POR:
Susan W.
julio 3, 2020
Color didn’t last long. Turned orange
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Susan - We are sorry to hear that you were disappointed by the coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabriele D.
julio 3, 2020
Color Set
PUBLICADO POR:
Gabriele D.
julio 3, 2020
Die Farbe war nicht Gold Blond, sondern hatte eine graue Nuance. Das gefällt mir nicht so richtig. Hätte gern mehr goldigen Ton.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Gabriele D. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Shirley V.
julio 3, 2020
Awful color!
PUBLICADO POR:
Shirley V.
julio 3, 2020
I got my package and was so excited to try this product. It came beautifully and carefully package but the color itself it's awful. I ordered a very basic color (Dark Ash Blonde), even sent pictures for the colorist to review and the end results are a disaster. It came orangy and light. I've been dying my hair for 15 yrs and tried several brands of color. I know this is not a base color 7 let alone an ash undertone. Extremely dissapointed! Won't recommend it to anyone.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Shirley - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lynne H.
julio 3, 2020
Hasn't worked
PUBLICADO POR:
Lynne H.
julio 3, 2020
My hair colour isn't changing so I'm opting out now
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lynne H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathy K.
julio 2, 2020
Shipping a Problem
PUBLICADO POR:
Kathy K.
julio 2, 2020
Color never arrived. Called customer Service and order was resent. Order still has not arrived. Replacement color shipped 1st class USPS..... still waiting. Priority mail ,UPS or Fed Ex must be a problem but company does not care. Its been 2 weeks without color and a replacement is sent 1st class?? Going to go back to hairdresser or even drugstore is easier......
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heidi M.
julio 2, 2020
Issue with tiered color, grey coverage.
PUBLICADO POR:
Heidi M.
julio 2, 2020
Sadly, greys are not totally covered and look sort of sparkly and orangy near my hairline. I love the concept of salon coloring at home, and I take some responsibility for my lack of experience and skill with hair color application, but I am evaluating if the product is right for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heidi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cecile C.
julio 2, 2020
Plus jamais...
PUBLICADO POR:
Cecile C.
julio 2, 2020
Couleur qui ne tient pas et abîme les cheveux
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cecile C. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Romana K.
julio 2, 2020
Verarscher
PUBLICADO POR:
Romana K.
julio 2, 2020
Ist ein verarscha seit ich hab nur 1 mal was bestellt und die hab von mein konto 3 mal geld gebuch voll verarsche seit ist das
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Romana K. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die Ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Brittany E.
julio 2, 2020
Even brassier and oranger than the first time.
PUBLICADO POR:
Brittany E.
julio 2, 2020
Too red, looks orangish. not for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brittany - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Alison S.
julio 2, 2020
Items missing
PUBLICADO POR:
Alison S.
julio 2, 2020
My shipment didn't include shampoo &conditioner or a brush. Also, please consider using a different shipping service for Canadian orders. My last shipment never arrived and this one took almost a month to reach me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alison - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Donna P.
julio 2, 2020
Too light
PUBLICADO POR:
Donna P.
julio 2, 2020
This is my 2nd round using eSalon but my color keeps getting lighter? I’ve requested it be toned down darker, so hopefully this round will be better.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Donna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathryn P.
julio 2, 2020
Tough on hair
PUBLICADO POR:
Kathryn P.
julio 2, 2020
Stuff smells like the stuff my mom used in the 90's. I was overwhelmed. Burn my hair and broke some off. I have a lot thinner hair now. Color was not the choice i picked. The stylist lightened it... which means it was made to be too light and now I look like strawberry short cake. Never again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathryn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lillian G.
julio 2, 2020
It's not worth it
PUBLICADO POR:
Lillian G.
julio 2, 2020
Just not worth it. Roots appearing within 2 weeks. I'd like to cancel my membership.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Claire C.
julio 2, 2020
Hasn’t arrived
PUBLICADO POR:
Claire C.
julio 2, 2020
My order was shipped a month ago and still hasn’t arrived!
I’ve had to skip my auto shipment bc according to tracking, it hasn’t even made it past the border! Very disappointed.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Claire - We are so sorry you have not received your last eSalon order! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Theresa C.
julio 1, 2020
color set
PUBLICADO POR:
Theresa C.
julio 1, 2020
Not the colr I wanted
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Theresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jill W.
julio 1, 2020
Turned hair brassy
PUBLICADO POR:
Jill W.
julio 1, 2020
As much as I wanted to be, not a fan. Turned hair brassy and dry. Hoping it works for other people as the concept is great; just not for me.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.
PUBLICADO POR:
Jennifer R.
julio 1, 2020
Color Not Accurate
PUBLICADO POR:
Jennifer R.
julio 1, 2020
This is my second time using eSalon. The kit is high quality and has everything you need. My initial color was Dark Brown (Neutral) and it was pretty accurate and performed well although it faded quickly, but since I have pink ends I requested a reddish brown instead. The second box I received had Red Pearl added to the dark brown. I was excited to try it, but once I had applied the color and washed it out there was absolutely no reddish tone to it and anywhere I had white hairs (I'm over 50% white hair as my profile reflects), it was a super light brown. Definitely not the color I wanted. I'm not happy with this color and I'm probably going to request to go darker for adequate coverage even though I don't want very dark hair.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ilisa E.
julio 1, 2020
Sill have grey
PUBLICADO POR:
Ilisa E.
julio 1, 2020
Maybe I should leave the coloring on longer? I still had some grey. The Color is right.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ilisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Renee K.
julio 1, 2020
Just okay
PUBLICADO POR:
Renee K.
julio 1, 2020
Color washes out after 2-3 weeks
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Renee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa Z.
julio 1, 2020
Red! Why though
PUBLICADO POR:
Lisa Z.
julio 1, 2020
My hair is currently a nice brassy shade of orange/red....never wanted red, never asked for it. 3 colors later and they still can’t seem to get it right. I tried to give ample chance. I suppose you get what you pay for! Waiting on a professional to correct my now ugly, damaged hair.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Galina I.
julio 1, 2020
Not useful
PUBLICADO POR:
Galina I.
julio 1, 2020
This product arrived three weeks after I ordered and was no longer useful to me. Additionally, the product was not sufficient to color my hair, and against my will they placed me on auto ship which caused me to have to contact customer service and waste several hours of my time. Additionally I had to pay for shipping for items which I didn’t order.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Galina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Manu E.
julio 1, 2020
Für mein Haar ungeeignet
PUBLICADO POR:
Manu E.
julio 1, 2020
Obwohl ich mich genau an die Anleitung gehalten habe, hat mein Haar die Farbe überhaupt nicht angenommen.
Süß war, dass die Produkte personalisiert verschickt werden, aber wenn die Farbe nicht hält, nützt mir auch mein Name auf der Verpackung nichts.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Manuela E. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
J.R. S.
julio 1, 2020
I'm gonna need to adjust
PUBLICADO POR:
J.R. S.
julio 1, 2020
I wonder if something can be done to add potency (don't know the right word)--my greys are showing too quickly. When I get color touchups at the salon, they generally last about a month. eSalon lasted about 2.5 weeks. I do like the depth (also don't know if that's the right word)--color is not flat--it has different hues which is what I like.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
J.R - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie B.
julio 1, 2020
Supposed to be Ash Brown, Grays turn yellow, browns turn red
PUBLICADO POR:
Stephanie B.
julio 1, 2020
this color has been very disappointing. This is my 2nd attempt. My first attempt the color was prettier, but it just didn't cover my grays well. I'm 33 and I don't want to look so gray so I tried a reformulation and the gray hairs are yellow this time. The rest of my new growth has tons of red tones, which I hate
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
sellyna B.
julio 1, 2020
didn't cover my grays on top
PUBLICADO POR:
sellyna B.
julio 1, 2020
roots colored but rest of hair did not take the 2nd bottle for some reason. the bottle for the roots looked more purple than the other bottle. I found it messy seemed that the liquid wasn't as thick as other brands I have tried in the past.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sellyna - We’re truly sorry that our Customized Hair Color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chun Y.
julio 1, 2020
So bad 😫 I did not receive first product and they start changing my credit card
PUBLICADO POR:
Chun Y.
julio 1, 2020
Scam
Don't set up ur account
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Chun - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharon W.
julio 1, 2020
Color is fading
PUBLICADO POR:
Sharon W.
julio 1, 2020
There had to have been a change in your formula. My color starts out really dark for a few days & then rapidly fades.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sharon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra B.
julio 1, 2020
Hair color to dark
PUBLICADO POR:
Sandra B.
julio 1, 2020
This is the third box of color I have received. I was thrilled with how my color turned out with shipment #2. Tonight I died my hair with my latest shipment and my hair is almost black. Way to dark. I am so disappointed and upset with how it looks. Any tips to help soften the color would be greatly appreciated.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Alicja K.
julio 1, 2020
Awfoul experience
PUBLICADO POR:
Alicja K.
julio 1, 2020
Am Not happy at all plus you charge me again widhout my permission BIG NO NO NO for this company!!!! Chiters
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Alicja K. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle K.
julio 1, 2020
Not worth ot
PUBLICADO POR:
Danielle K.
julio 1, 2020
My roots went back to gray within a week, not a good product
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donna D.
junio 30, 2020
Not for me!
PUBLICADO POR:
Donna D.
junio 30, 2020
Despite trying to contact my estylist to say that I wasn’t happy with the colour I am yet to get a reply by email. I also sent a DM by Instagram and again no reply. I have cancelled my subscription to get an email to say my next colour is on the way. This concerns me as having worked in the customer service sector for nearly 20 years I know that communication is vital in providing good customer service.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Donna D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations and did not receive a prompt response from us. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lori C
junio 30, 2020
During COVID
PUBLICADO POR:
Lori C
junio 30, 2020
All bad at home a disaster.
Granted your site trying best. I asked for lighter but got darker. I asked for lighter. In the kit I got 3 gloves...? .
The actual kit ok..just the color.
My roots growing out lighter. No greys.
And then trying to charge me again. NO WAY
I talked with a colorist took pics of myself...asked for a shade lighter. A previous dye 4 months out not mine. I just wanted lighter like mine.
Ok, I could have stripped the previous color but, growing out a short bob no issue.
Got the shipment used as described. No change...actually darker. Texture the same.
I’m angry not only I disagree then you try to charge me 27
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Esther H.
junio 30, 2020
Schrecklicher Rotstich!
PUBLICADO POR:
Esther H.
junio 30, 2020
Die von eSalon gesendete Farbe (mittelblond) wurde nach Anweisung aufgetragen und verwendet. Das Ergebnis ist schrecklich und ganz und gar nicht zufriedenstellend. Der Rotstich hat sich noch intensiviert. Offensichtlich sind der Farbe zuviele Rotpigmente zugegeben worden. Auch ist eine 20 %ige (=> 12%) Wasserstoffperoxid-Lösung für meine feines Haar viel zu viel.
Dass es auch anders geht, sieht man an dem unteren Teil der Haare, die eine angenehme mittelblonde Farbe aufweisen und vom Friseur behandelt wurden.
Besonders schwerwiegend ist, dass dies das zweite mal in Folge ist, dass das Ergebnis so schlecht ausfällt. Dies sollte eine Verbesserung des ersten eSalon Versuches sein.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Esther H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Sherri G.
junio 30, 2020
Could be better
PUBLICADO POR:
Sherri G.
junio 30, 2020
It made my hair more red then brown
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sherri - We’re very sorry to hear that you were so disappointed with your Custom Color Kit -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Sameera M.
junio 30, 2020
Disappointing waste of Money
PUBLICADO POR:
Sameera M.
junio 30, 2020
Absolutely nothing like as advertise
Instead of doing my hair good brown turn them into my actual dark brown n even darken my actual colour
Waste of money
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sameera M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Holly S.
junio 30, 2020
Does not last
PUBLICADO POR:
Holly S.
junio 30, 2020
I was excited about the custom color. However, the gray was completely visible after two weeks. The color simply did not last!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathy E
junio 30, 2020
Doesn’t last
PUBLICADO POR:
Kathy E
junio 30, 2020
I am canceling my subscription with your company due to the fact that my color doesn’t last longer than 3 weeks and I don’t shampoo it everyday. I have used it 2x and have not been completely satisfied with it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen C.
junio 30, 2020
You lost my business over a brush
PUBLICADO POR:
Karen C.
junio 30, 2020
I didn't know that you had to keep the brush from the first order. When I called to inquire, esalon said they would be happy to send me one with my next order. Why not just send a brush today so I can color my hair this week? Okay color, but lousy customer service!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Candice K.
junio 30, 2020
Awful quality!
PUBLICADO POR:
Candice K.
junio 30, 2020
I am so not happy with your product. I have colored my own hair A LOT! Never have I had so many issues. I sent an email and was told I was probably doing it wrong. Nice! The colors are not bold and don't last! Don't waste your money.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Candice K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Devora T.
junio 30, 2020
Did not work well
PUBLICADO POR:
Devora T.
junio 30, 2020
When I called to cancel they tried to convince me that I would lose my discount. The color was very off and made my hair very orange and did not stay more than 2 weeks. Thanks for trying
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PUBLICADO POR:
.
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Devora- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
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