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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashe S.
septiembre 25, 2020
Great packaging and product
PUBLICADO POR:
Ashe S.
septiembre 25, 2020
Overall, I am impressed with the quality of the products and the package. However, the color I got was not exactly what I was hoping for. I was wanting to bring my hair color back to one solid color and hide my red tones. Some parts of my hair look good, but some areas are still red/brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ashe - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy P.
septiembre 25, 2020
Not what I wanted
PUBLICADO POR:
Amy P.
septiembre 25, 2020
I didn’t get what I asked for. I think I was clear about my goals, however, I was very disappointed with the outcome after using your product. I wanted red. Red not pink - Not pinkish red. Just red, like natural red color that actually grows out of a person’s head. What I got was brown. Now that it’s almost time to color again, it’s faded off to something I can stand. Brown with some golden highlights.
I can’t recommend your product or services because I emailed directly with a stylist, went with her recommendations and was still disappointed in the end. Too bad, but I’m going to cancel my subscription.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
SMM1
septiembre 25, 2020
Not for me.
PUBLICADO POR:
SMM1
septiembre 25, 2020
The color left my hair with streaks. I will not be ordering again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Theresa M.
septiembre 25, 2020
Grays not covered
PUBLICADO POR:
Theresa M.
septiembre 25, 2020
My roots are not completely covered
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Andrea S.
septiembre 25, 2020
Farbe nicht wie gewünscht
PUBLICADO POR:
Andrea S.
septiembre 25, 2020
Leider war ich mit der Farbe absolut nicht zufrieden, die Farbe war viel zu dunkel und mein Haar nach der Anwendung stumpf und sah krank aus. Außerdem habe ich kein Abo bestellt...ich möchte keine weitere Farbe mehr bekommen, finde es nicht okay, dass das einfach so gemacht wird.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Andrea S. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
MAUREEN K.
septiembre 24, 2020
Custom volor
PUBLICADO POR:
MAUREEN K.
septiembre 24, 2020
Don’t know if this time I will pull it thru for 2-3 min mixed with water. Maybe just one minute or skip a turn. A little too dark at first. Better after 2-3 washes. Think
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maureen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Kim C.
septiembre 24, 2020
Poor coverage
PUBLICADO POR:
Kim C.
septiembre 24, 2020
Didn’t last
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dayna B
septiembre 24, 2020
God but expensive
PUBLICADO POR:
Dayna B
septiembre 24, 2020
The gray coverage is good, not sure if it’s any better than what I can buy at the store. Most of us used a coupon and got the 1st order for $10 then it jumps up to $29 including $5.95 for shipping. I do not enjoy coloring my own hair so for that price it’s not worth it. This will probably be my last month since the salons are open.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dayna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Krista T.
septiembre 24, 2020
Terrible delivery service
PUBLICADO POR:
Krista T.
septiembre 24, 2020
I was left waiting for my hair color for weeks after the date it was suppose to arrive. Had a bad feeling about ordering it n having it delivered...should have listened to my gut!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Krista - We’re truly sorry that the shipping time for your color kit not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
rosa W.
septiembre 24, 2020
Average
PUBLICADO POR:
rosa W.
septiembre 24, 2020
A little too expensive. the last 2 shipments I got it did not cover all my whit hairs and I always make sure to follow directions.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rosa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Brit C.
septiembre 23, 2020
Meh , not impressed.
PUBLICADO POR:
Brit C.
septiembre 23, 2020
I have very fine hair that tends to be on the dry side when processed. I wish this was moisturizing and nourishing to the hair. It also fades pretty quickly, by week two I saw I was losing some coverage.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brit- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shawn R.
septiembre 23, 2020
Don’t think I’ll stay
PUBLICADO POR:
Shawn R.
septiembre 23, 2020
Made hair very dry
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shawn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Maria C.
septiembre 23, 2020
Too dark
PUBLICADO POR:
Maria C.
septiembre 23, 2020
I wasn’t happy with the results my hair ended up to dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joan W.
septiembre 23, 2020
I haven't used it.
PUBLICADO POR:
Joan W.
septiembre 23, 2020
I'm still considering whether to color my hair or not. I now have about 3 inches of gray on the roots and I may just let it go all gray. Please cancel any future mailings until I make a final decision. Joan 903-450-7242
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joan- We're so happy to hear that you may be trying your color soon! We have reached out to you via email in case you have any questions or concerns. We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Rocio Y.
septiembre 23, 2020
not best gray coverage
PUBLICADO POR:
Rocio Y.
septiembre 23, 2020
the reason I am giving only 3 stars is because i was not completely satisfy with the gray coverage and also I want to go lighter since i started with a bleach light color and the first color I used make it really dark.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rocio- We’re sorry to hear that your hair color is not covering greys as expected and darker than requested. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Isidora M.
septiembre 23, 2020
Colour not as arranged
PUBLICADO POR:
Isidora M.
septiembre 23, 2020
the colour didn't do anything against the red tone, it just made my hair overall darker. It was supposed to give it a cooler nuance but there is still a strong red tone.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Isidora M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan M.
septiembre 23, 2020
Horrible shade of brown that looks hideous with my skintone
PUBLICADO POR:
Susan M.
septiembre 23, 2020
I requested a medium bling and sent two photos. The color that arrived was called dark blonde but was truly a mousy Orange 🍊 brown that doesn’t match my ski tone in any way. This product is not anywhere near the product advertised. I feel conned and ugly with this color. I’ve now spent another $40 to get a better product to remove this color. Even the toner as a bust. I bought this for upcoming interview and now I look like cheap, tacky middle-aged woman.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nina G.
septiembre 23, 2020
Horrible
PUBLICADO POR:
Nina G.
septiembre 23, 2020
Their customer color is not really custom made. I requested so many times that color choice I picked from given colors first time i placed order is not able to cover my grays. Even after I mentioned this to customer rep. they have not updated my color. Totally disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Aimee G.
septiembre 23, 2020
Not enough
PUBLICADO POR:
Aimee G.
septiembre 23, 2020
I love the packaging & color but I’d say my hair length is about 18” & there was not enough to get all of my ends. I’ve been dying my own hair at home for 6 years now so it’s not that I don’t know how to ration the product onto the hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Aimee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cynthia M.
septiembre 22, 2020
Will not use again.
PUBLICADO POR:
Cynthia M.
septiembre 22, 2020
I used my order during COVID. It did not cover my gray well and after a few days it was turning orange fast. I called and they said that you need to use it within 6 months (it was 8 months). And nothing more. No offer to help with my hair. No offer to discount a new order. I was not told nor saw an "expiration date" on the product. Will not use again. Glad my salon opened again. A drugstore product would have been better than this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Brittany G.
septiembre 22, 2020
Terrible products
PUBLICADO POR:
Brittany G.
septiembre 22, 2020
Run, terrible gray coverage...Even when they changed my color concotion it still had no gray coverage...hair ends up dry and damaged and oily at the roots. Do not order this crap
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brittany- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Renee P.
septiembre 22, 2020
Colour was off
PUBLICADO POR:
Renee P.
septiembre 22, 2020
I was definitely not happy with my colour. It didn’t match my
Colour at all making my hair look Orange. I am not satisfied that colour this experience and the price i paid.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Renee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tracey S.
septiembre 22, 2020
Waited 11days!
PUBLICADO POR:
Tracey S.
septiembre 22, 2020
I ordered my color 11 days ago and they said I can expect it in 5 working days. Still waiting. The only response from the helpline is they are sorry.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
karine M.
septiembre 22, 2020
Ce n’est pas la bonne couleur...
PUBLICADO POR:
karine M.
septiembre 22, 2020
Coloration relativement simple à appliquer avec le bol et le pinceau. Attention toutefois à la forte odeur d’ammoniac qui peut déranger lors de l’application de la couleur.
Après 3coloration esalon et des ajustements à chaque fois je n’ai toujours pas obtenu la couleur que je souhaitais, à savoir roux cuivré... lors de la dernière coloration mes racines non quasiment pas pris alors que les pointes sont rouges...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Karine - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous ! Nous allons vous contacter par email afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer une coloration qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Odelia M.
septiembre 22, 2020
Color is Ok but Terrible Experience
PUBLICADO POR:
Odelia M.
septiembre 22, 2020
Also send them feedback in more details. The color is fine, the smell is awful, and the amount of hair that shed in the shower freaked me out on new levels. I already canceled my plan, will not use this again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Odelia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jaclyn S.
septiembre 22, 2020
Very Disappointed....
PUBLICADO POR:
Jaclyn S.
septiembre 22, 2020
I sent in careful instructions and several photos of my hair to the colorist only to get a color that turned my hair bright red/orange after I specifically said that I did not want ANY red to my hair color. I was offered a new color free of charge but that color formula appears to be hardly changed and I will not put any more colors on my hair that will further turn it red. I am very disappointed as I had high hopes for this. I have done better with box color from the drugstore in the past.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jaclyn- We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Pam I.
septiembre 22, 2020
Nothing spectacular
PUBLICADO POR:
Pam I.
septiembre 22, 2020
The hair coloring product is OK. I really don’t find it any better than a boxed hair color from a drug store that is less than half the price.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Bouakao P.
septiembre 22, 2020
Color
PUBLICADO POR:
Bouakao P.
septiembre 22, 2020
the oder is very strong. Couldn't hardly breath. The color is darker then expected. And had a bit of scalp irration. Had to add 2 pks of sweet and low to the formula. But other then that. The color did cover up my grays really good.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bouakao- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
mary Ellen
septiembre 22, 2020
What went wrong?
PUBLICADO POR:
mary Ellen
septiembre 22, 2020
The first time I tried this it turned out great, this time not so much. My hair turned gold ... what!!! I left the color on for 20minutes as it said to do. So now I'm not sure if I want to try again 😔
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary Ellen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Renate S.
septiembre 21, 2020
Farbe ändern
PUBLICADO POR:
Renate S.
septiembre 21, 2020
Ich hätte gern so ein Blond weiß . Weiß aber nicht ob das auf schwarzem Haar geht.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Renate S. - Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen. Unsere Coloristen haben Ihnen bereits eine E-Mail zukommen lassen und helfen Ihnen gern weiter.
PUBLICADO POR:
Amber R.
septiembre 21, 2020
Ugh
PUBLICADO POR:
Amber R.
septiembre 21, 2020
I put this on my daughter because it wouldn't work for me and it turned her previous very beautiful virgin blonde hair ORANGE! I can understand if her hair was brown but her hair is naturally blonde and it turned out a very bad color! Disappointed to say the least.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amber- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mona T.
septiembre 21, 2020
Color
PUBLICADO POR:
Mona T.
septiembre 21, 2020
This was my 2nd time applying the color. The first one was ok, but this time it gave my hair a reddish tint. I'm not happy with it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mona- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Angela C.
septiembre 21, 2020
Grays showing already
PUBLICADO POR:
Angela C.
septiembre 21, 2020
After the first wash, the color on my grays was coming out, a few more washes it's only gotten worse. Box dye from the drug store did a better job on my grays than the specially formulated for me color. I am not happy with the result for the cost.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Debra L.
septiembre 21, 2020
Not happy with the color.
PUBLICADO POR:
Debra L.
septiembre 21, 2020
Please cancel my order.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debra- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
BETTY ANN P.
septiembre 21, 2020
Not happy now
PUBLICADO POR:
BETTY ANN P.
septiembre 21, 2020
I received my new color opened it up and seriously some of the color had spilled out the developer had a strong scent of I went ahead and colored my hair I loved the results -no grays or reddish highlights my husband even loved the results and new color I washed hair a week later the color started fading here it is three weeks later a little gray and red highlights I am not happy I hate venting because I feel bad afterwards husband will vouch about the color sorry for bad review
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Betty Ann- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patti M.
septiembre 21, 2020
Unhappy
PUBLICADO POR:
Patti M.
septiembre 21, 2020
I requested my order be stopped several months ago. I received an email you were shipping color and immediately responded again to cancel my order. The order was cancelled. Received a sorry to see you go email and today I received color kit. CANCEL!!! My order please.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patti- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Please be advised that can you cancel your Color Plan online, but you need to contact Customer Service if you would like to cancel an order that is in progress. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
cara M.
septiembre 21, 2020
Hair still has strong red tone
PUBLICADO POR:
cara M.
septiembre 21, 2020
My roots still have a red tone to it, so the new adjusted colour was still wrong
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
cara M. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Betsy B.
septiembre 20, 2020
Service Isdue
PUBLICADO POR:
Betsy B.
septiembre 20, 2020
Why does it take so long to get my color after I order it? It’s just painfully slow. I ordered the day after my last order came in, I’m white as snow and still don’t even have a ship date? What gives
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Betsy- Thank you for your feedback on our shipping time. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tami B.
septiembre 20, 2020
Something was off
PUBLICADO POR:
Tami B.
septiembre 20, 2020
First off, it took over 2 weeks to reach me. When I added the water as directed little flakes came out of the bottle. I figured I either didn't shake it properly or the developer was old. Regardless, I got in the shower and massaged the remnants into my scalp. Some dye dripped down onto my face but since my hands were busy with my scalp I didn't wipe it immediately. After the shower, after dressing and drying my hair, my face starts to hurt and turn red. The location of the redness is coincidently where the dye dripped. I thought dryness might be the issue but sadly it seems to be a chemical burn. Since this has never happened before I'll give esalon another chance as there truly could be a bad batch of chemicals but please check into this to verify so others are not harmed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tami- We truly apologize that the color kit you received is defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Judy S
septiembre 20, 2020
Not the color for me
PUBLICADO POR:
Judy S
septiembre 20, 2020
The color is not quite what I wanted. Please stop sending me products in the future till further notice. Thanks Judy Schantz
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Judy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jennifer H.
septiembre 20, 2020
Didn't cover my gray
PUBLICADO POR:
Jennifer H.
septiembre 20, 2020
I loved the color but it didn't cover my grays and it washed out quickly
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amy D.
septiembre 20, 2020
No better than drug store color.
PUBLICADO POR:
Amy D.
septiembre 20, 2020
My light brown with beige undertones turned out a brassy reddish light brown. Root coverage was poor. Will be asking for a refund.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Blueriver20
septiembre 19, 2020
Custom Color Set
PUBLICADO POR:
Blueriver20
septiembre 19, 2020
I’m very disappointed how my roots turned out. I’m not sure how can I fix my orange roots at this point. I went with eSalon by trying to save some money but I’m not impressed with the results!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marinela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura D.
septiembre 19, 2020
It wasn’t what I wanted
PUBLICADO POR:
Laura D.
septiembre 19, 2020
I hate my hair now I wish I had never dyed it. It turned out nothing like the picture I selected. I wanted ginger hair but now it’s just dark brown and that’s the last hair colour I’d want.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Melissa W.
septiembre 19, 2020
Great idea in theory...
PUBLICADO POR:
Melissa W.
septiembre 19, 2020
I compliment the company on their idea. However, trying to match my color on line just did not work. I am a red head by bottle and my colorist sent me a bottle of light brown with red highlights that did not cover my grey wisps. So, disappointed and depressed, I don't even want to look in the mirror. The products were good quality, my hair is soft, little to no bad smell. For $29.99 you would think they could throw in a small plastic trash bag? I am going back to my OTC color and save $10. At least I know the red will be there.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Fonda H.
septiembre 19, 2020
Lack of color
PUBLICADO POR:
Fonda H.
septiembre 19, 2020
i adjusted my color to a darker color but it was lighter than the one before. I am very disappointed i also still have greys.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Fonda- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Christina M.
septiembre 18, 2020
lEIDER NICHT FÜR MICH GEEIGNET
PUBLICADO POR:
Christina M.
septiembre 18, 2020
HATTE MICH DARAUF GEFREUT: LEIDER NICHT FÜR MEINE KOPFHAUT GEEIGNET
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christina M. - Vielen Dank für die Kontaktaufnahme! Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
ADEELA Q.
septiembre 18, 2020
Not the colour I wanted
PUBLICADO POR:
ADEELA Q.
septiembre 18, 2020
My colour was too dark
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
ADEELA Q. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Marilee M.
septiembre 18, 2020
The Colorist Ignored Everything
PUBLICADO POR:
Marilee M.
septiembre 18, 2020
Beware that eSalon does not appear to read the requests of its clients, which is sad because I used this company 5 years or so ago and had a good experience. For example -- and I use this because it's a great example that it was not my fault -- my hair had no dye in it. I explained that. What did I get? A root kit and an ends kit. But there were no roots! Why would I need two different sets of dye when all of my hair was "virgin" hair??? One color should have been created. That's just an example of just how much eSalon did not care what I said. The color was horrid and nothing like I wanted, which was basically just the color I had. I just wanted to cover up the whites that were popping up. When I called just now to explain the situation, the customer service representative said, "I cannot work with you if you are going to be negative about the colorist." They get one more shot, and then I'm done.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marilee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kendra B.
septiembre 18, 2020
Yikes
PUBLICADO POR:
Kendra B.
septiembre 18, 2020
Didn’t listen to my request at all. I asked for this to be lighter and less orange and it made my hair look like a brown carrot. Horrible.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kendra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jennifer A.
septiembre 18, 2020
Second time trying the kit
PUBLICADO POR:
Jennifer A.
septiembre 18, 2020
I gave this dye a second chance but it again disappointed. I followed all the directions and also used a color safe shampoo. My greys ultimately showed their ugly beads within a week.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Danielle H.
septiembre 18, 2020
Messy product - Color flat - Added to auto ship program w/o my permission
PUBLICADO POR:
Danielle H.
septiembre 18, 2020
The color was okay, but turned out flat, not shiny like most hair colors do. When applying and rinsing, the consistency is weird and it gets everywhere.
Then a month later we received another box. When I ordered, I specifically chose a single trial. I did not sign up for an auto membership. I would never have even tried your product if I knew this was a thing. So now I have to go through the mess of trying to get it credited and returned. Bad business practice, Reporting to Better Business Bureau.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Danielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Guadalupe N.
septiembre 18, 2020
Not the right color
PUBLICADO POR:
Guadalupe N.
septiembre 18, 2020
Color became brassy which I hated. I had to pat $75 for my hairdresser to correct it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Guadalupe - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cristina D.
septiembre 17, 2020
Not too bad...
PUBLICADO POR:
Cristina D.
septiembre 17, 2020
I would have liked a more luminous copper.. It is too dark for me.. Other than that, the experience was interesting and refreshing.. It covered the greys but the colour is not exactly what I wished for.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Cristina D. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to, however we are pleased to know that you are satisfied with the grey coverage. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shannen R.
septiembre 17, 2020
Average
PUBLICADO POR:
Shannen R.
septiembre 17, 2020
The product is ok and does a decent job of covering gray but the color is flat. Makes me miss gong to the salon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shannen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa W.
septiembre 17, 2020
Too red
PUBLICADO POR:
Melissa W.
septiembre 17, 2020
Color is still pulling red
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Siu N.
septiembre 17, 2020
Fading
PUBLICADO POR:
Siu N.
septiembre 17, 2020
Just 3 times wash. My grey hair show up again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Siu- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Doreen K
septiembre 17, 2020
Please stop sending me additional shipments .
PUBLICADO POR:
Doreen K
septiembre 17, 2020
I had no idea I was signing up for automatic debits on my VISA every other month.
Please delete my billing information immediately or I will request a new VISA card with a number you won't be able to bill to.
I have absolutely no interest in continuing with this
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Doreen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chae' D.
septiembre 17, 2020
Very disappointed
PUBLICADO POR:
Chae' D.
septiembre 17, 2020
instead of brown with golden highlights, my hair looked so dark. It actually looked black.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chae' - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elaine A.
septiembre 17, 2020
Too brassy
PUBLICADO POR:
Elaine A.
septiembre 17, 2020
I had expressed that my hair was too brassy the time before this shipment, I then received a toned down color less gold, more brown,that was fine, I think you sent my old color, Im not happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elaine- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Trac89
septiembre 17, 2020
Didn't cover grays.
PUBLICADO POR:
Trac89
septiembre 17, 2020
Was hoping to love this, but the color didn't cover my grays. I contacted customer service, but they wouldn't refund. Disappointing!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cathryn G.
septiembre 16, 2020
Custom Color Set
PUBLICADO POR:
Cathryn G.
septiembre 16, 2020
My hair is the driest it's ever been and it's the shortest it's ever been. Not sure what's going on.
Also, I need to adjust the color as it takes about 5 washings before the "bozo" color tames down. I think I need the moisture shampoo and conditioner as it seemed to help when I used the small sample packs.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cathyrn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jane B.
septiembre 16, 2020
Dissatified with how long it lasted
PUBLICADO POR:
Jane B.
septiembre 16, 2020
I did like the color but it did not last as long as I hoped. I also noticed with the instructions included that my roots had a different color than the rest of my hair. If i did it again, I feel like I should leave the color on roots first then color the rest of my hair, then get in the shower.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Caroline M.
septiembre 16, 2020
Fine
PUBLICADO POR:
Caroline M.
septiembre 16, 2020
darker than expected id really would like to have my choice of colour, instead of a virtual person creating an undesired colour i am not 100% happy ive already mentioned this issue.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Caroline M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara B.
septiembre 16, 2020
Way too dark
PUBLICADO POR:
Barbara B.
septiembre 16, 2020
Light brown is close to black. Not good.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Barbara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kelly B.
septiembre 16, 2020
Roots not covered!
PUBLICADO POR:
Kelly B.
septiembre 16, 2020
My color came out darker than expected, and my roots didn't cover up at all! Followed directions exactly. I've been doing home dye jobs for years and this has never happened. Not ordering again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Katie G.
septiembre 15, 2020
tired
PUBLICADO POR:
Katie G.
septiembre 15, 2020
i have yet to get the right colot
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara T.
septiembre 15, 2020
Not what I asked for
PUBLICADO POR:
Sara T.
septiembre 15, 2020
I wanted a rich red color but was pretty dark.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shannon A.
septiembre 15, 2020
Complete disappointment
PUBLICADO POR:
Shannon A.
septiembre 15, 2020
First colorist jumped too light with my dark blonde/light brown underneath hair- made it red! The very thing I warned the colorist of happening. I had wonderful customer service with the second colorist empathizing and sending out correction dye. This made it more red! After a second attempt to correct- which I appreciate this, since you guarantee satisfaction. The 3 Rd coloring attempt made it dark red! I wanted light blonde, not Auburn red! They said they can't help me and I should go back to my expensive salon! Thanks for absolutely nothing! I'll make sure 21k get this review! Not recommending to anyone ever! So much for the guarantee satisfaction.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shannon- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Laureen C.
septiembre 15, 2020
Still Gray
PUBLICADO POR:
Laureen C.
septiembre 15, 2020
Color is okay but does not cover Gray
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laureen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kerstin P.
septiembre 15, 2020
Farblich super aber leider hält sie nicht lange
PUBLICADO POR:
Kerstin P.
septiembre 15, 2020
Farblich super toll aber leider hält sie nicht lange ist nach 3 Wochen leider nicht mehr schwarz sondern Braun...Schade
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin P. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Ana V.
septiembre 15, 2020
Cancelled subscription
PUBLICADO POR:
Ana V.
septiembre 15, 2020
I cancelled my subscription back in March/April and I still keep getting orders. I cancelled AGAIN in a August Hopefully I don’t get anymore
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ana- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. You can also adjust your auto delivery date and frequency as much as you'd like! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda D.
septiembre 15, 2020
Colour not quite right yet
PUBLICADO POR:
Rhonda D.
septiembre 15, 2020
The colour was too red. I want my hair dark brown with a touch of warmth. When the light is on this colour at present all you see is red. Need colour re adapted to give me dark brown with a slight touch of warmth
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Rhonda D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Joelle R.
septiembre 15, 2020
2 washes
PUBLICADO POR:
Joelle R.
septiembre 15, 2020
To washes and my grays are showing again will not ever do again...
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joelle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gloria S.
septiembre 15, 2020
Not enough pigment
PUBLICADO POR:
Gloria S.
septiembre 15, 2020
I've used the color twice, regrowth coverage was not adequate. Overall color was good and color lasted. But, still disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gloria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Martha M.
septiembre 14, 2020
Delivery never on time
PUBLICADO POR:
Martha M.
septiembre 14, 2020
Hi
I really wanted to continue buying this product but it either does not show up or when it does it is way too late even though I choose a short repeat time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Martha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Zoila R.
septiembre 14, 2020
Overcharging /Customer Service unpofessional
PUBLICADO POR:
Zoila R.
septiembre 14, 2020
My subscription is $27.15 each shipment and I was charged $50 and my name paid it. After numerous email they have no decency to respond to email and insist that they did not get the $50 payment when it was taken from my account. WATCH OUT PEOPLE ! Taking my business somewhere else. Stephanie is no help. Rude and not fit for customer service. I do not recommend this business.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zoila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Namie S.
septiembre 14, 2020
My hair turned orange
PUBLICADO POR:
Namie S.
septiembre 14, 2020
I've used this same color for a long time now but this last time, the base of my hair turned orange while the edge half of my hair was dark dark brown. It did nothing for my greys. It was hideous and took 3 more coloring (store bought) to finally fix it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Namie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
One N.
septiembre 14, 2020
Way too dark color
PUBLICADO POR:
One N.
septiembre 14, 2020
While this is easy to use, the color they sent me was just way too dark and now I will just have to wait a year or more to grow it all out. And it really didn’t last as long as the wella color I had been using. About three weeks for salon vs six weeks for wella. No thanks esalon
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jeanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina F.
septiembre 14, 2020
Great presentation but disappointed
PUBLICADO POR:
Tina F.
septiembre 14, 2020
Was excited to try product again after not using for several years.
Unfortunately after following the instructions to the "T" I did not get the gray coverage I was hoping for....
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tina- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amber L.
septiembre 14, 2020
Didn't have enough color
PUBLICADO POR:
Amber L.
septiembre 14, 2020
Did not have enough color for my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amber- We’re so sorry to hear that you were short on color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelly H.
septiembre 14, 2020
Wanted copper got dirt
PUBLICADO POR:
Kelly H.
septiembre 14, 2020
This color is noooooooowhere near the color I selected! It made my hair a muddy ugly blonde ish color with no copper in sight, I want to cry! It also made my hair frizzy and disgusting
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Denise T.
septiembre 13, 2020
TURNED MY HAIR PITCH BLACK - MY HAIR IS RUINED!!!!!!!
PUBLICADO POR:
Denise T.
septiembre 13, 2020
MY hair was medium brown maybe a bit lighter. I answered the questions stating I wanted to be lighter with golden tones. My kit arrived and I used it last night I didn't even leave it on the entire time. The total kit was on for 11 minutes - MY HAIR IS SO BLACK - PITCH BLACK. it is now Sunday and I have to find someone who can fix it. This is going to damage my hair, cost a crap load of money to fix. BEWARE
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Laetitia C.
septiembre 13, 2020
Bof
PUBLICADO POR:
Laetitia C.
septiembre 13, 2020
Très décevant. Cheveux abimés devenu sec couleur décevante ne brille pas 👎🏾👎🏾👎🏾
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laetitia C. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Nous travaillerons avec vous afin d'atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Angela C.
septiembre 13, 2020
Gray’s
PUBLICADO POR:
Angela C.
septiembre 13, 2020
The color was perfect but it did not cover my gray’s.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
MIRKETA Z.
septiembre 13, 2020
Custom Color Set
PUBLICADO POR:
MIRKETA Z.
septiembre 13, 2020
I liked the quality of the color and how easy it was to mix and use. However, my roots turn out very dark (3 levels or more than my desired color) and I have to add some highlights around my face to soften the look.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mirketa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Martine B.
septiembre 13, 2020
Très mauvais
PUBLICADO POR:
Martine B.
septiembre 13, 2020
Je suis insatisfaite de la couleur elle ne tient pas aux lavages. Et puis je ne comprends pas pourquoi vs renvoyez des produits tous les mois sans mon autorisation et vs ponctionnés directement sur le compte! C'est une pure ARNAQUE ! UNE ESCROQUERIE !
NE ME RENVOYEZ PLUS CES PRODUITS A L'AVENIR ! SVP!
MARTINE
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Martine B. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Aussi, vous avez souscrit à notre Abonnement Couleur. Nous allons vous contacter afin de vous aider.
PUBLICADO POR:
Samantha R.
septiembre 13, 2020
Not even close to the correct color
PUBLICADO POR:
Samantha R.
septiembre 13, 2020
It dyed my hair a almost black and even while using the color tint rinse it faded within a month to my normal hair color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Candy S.
septiembre 13, 2020
Way too brown
PUBLICADO POR:
Candy S.
septiembre 13, 2020
Was looking more for red and got brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Candy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Sarah T.
septiembre 13, 2020
Not what I wanted or expected
PUBLICADO POR:
Sarah T.
septiembre 13, 2020
This is not what I wanted or expected. I wanted a more deep violet/purple tone, instead I got a very deep auburn tone, it almost looks brown in certain lighting. Although it does reflect the red tones in direct sunlight. This is really not what I was wanting or hoping for. I am pretty disappointed right now 😞
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tammie L.
septiembre 13, 2020
Lazy/ I wanted one step
PUBLICADO POR:
Tammie L.
septiembre 13, 2020
I dislike colouring my hair very much. I was disappointed because it was two separate steps roots + ends. I (personally) need one step. I did not get the full effect of my colour because I only used the root bottle on my whole head. I however LOVED the colour for my roots. I was a bit scared to try the other because of how different the colour ratio looked (totally my fear & I didn't try) it was just me being unfamiliar. The price + shipping on top of it, is not something I want to commit to paying that much for. I usually buy store box dye, so quite a bit cheaper. I did love the colour that was mixed for my roots!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tammie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elma O.
septiembre 12, 2020
Hair colour
PUBLICADO POR:
Elma O.
septiembre 12, 2020
I got this colour ,and I thought that it would cover my grey and all of my hair I had a previous colour on my hair ,but it didn't colour all my hair it was great for my roots and grey aswell.i think it wasn't strong enough the colour as my hair is very thick aswell even if it it is short.but I continue with it and mabey it will be stronger next time I colour my hair as I say "my hair is very thick.i do like the colour but there isn't enough of it mabey or mabey its not that strong.dont quite know .love the colour tho.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elma O. - Thank you for your feedback! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to, however we are pleased to know that you are satisfied with the overall color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brianna D.
septiembre 12, 2020
Not the color I asked for
PUBLICADO POR:
Brianna D.
septiembre 12, 2020
I bought “light brown ash pearl” and I received more of a golden brown and it hardly lightened my hair. Plus, the smell is horrible.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brianna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura C.
septiembre 12, 2020
Color did nothing for me.
PUBLICADO POR:
Laura C.
septiembre 12, 2020
I filled out the details saying I wanted to lighten my hair, sent a photo, followed the instructions, what I got was pretty much no change in hair color at all. If anything, there was a slight strawberry tint and it is darker. 100% not what I asked for. Right now I’m not sure I should even try again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Veronica B.
septiembre 12, 2020
BAAD
PUBLICADO POR:
Veronica B.
septiembre 12, 2020
bad color dont want it cancel
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Veronica- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Françoise E.
septiembre 12, 2020
Déception
PUBLICADO POR:
Françoise E.
septiembre 12, 2020
La coloration mà abîmer les cheveux
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Françoise E. - Merci pour votre commentaire. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre coloration. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous allons vous contacter par email afin de remédier à la situation.
PUBLICADO POR:
V H.
septiembre 12, 2020
Dark Blonde Not :(
PUBLICADO POR:
V H.
septiembre 12, 2020
So not happy with my hair color at all custom color was suppose to be a dark blonde...no blonde at all came out a horrible light blah brown. Didn’t want to go to a hair salon during Covid now I don’t know what to do to fix it. Highly don’t recommend at all worst experience ever.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
VH- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patricia A.
septiembre 12, 2020
Coloring
PUBLICADO POR:
Patricia A.
septiembre 12, 2020
I did not like how dark the result was.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia- We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a color requested. We look forward to crafting your custom color!
PUBLICADO POR:
lauren K.
septiembre 10, 2020
Waste of money
PUBLICADO POR:
lauren K.
septiembre 10, 2020
Color lasts about 3 washes. Customer service is worse than terrible. Do not buy
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Natalie E.
Respuesta de nuestros expertos
Lauren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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